Genesys Telecommunications
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Telecommunications Employees
Hewlett-Packard January 2013 - Present
YouSendIt September 2011 - October 2012
Jive Software September 2010 - September 2011
Hewlett-Packard January 2010 - August 2010
Hewlett Packard December 2008 - January 2010
Hewlett-Packard (via Mercury Interactive) August 2005 - December 2008
Genesys Telecommunications June 2004 - August 2005
Business Objects July 2001 - June 2004
Informatica Corporation January 2000 - April 2001
Excite@Home February 1998 - January 2000
Skills
Lead Generation, Integrated Marketing, Enterprise Software, Demand Generation, Marketing Automation, Social Media Marketing, Start-ups, Social Media, Multi-channel Marketing, SaaS, Salesforce.com, B2B Marketing, Thought Leadership, Customer Engagement, Campaign Management, Marketo, Direct Marketing
Education
Women Unlimited 2014 — 2014
San Jose State University 1994 — 1999
Bachelor of Science, Business Administration
Prologis, Inc. July 2011 - Present
AMB Property Corporation June 2009 - July 2011
AMB Property Corporation January 2005 - June 2009
genesys telecommunications 2002 - 2005
Genesys 2001 - 2004
Skills
Lease Negotiations, Mergers, Valuation, Contract Negotiation, Sales, Disposition, Real Estate Economics, Corporate Real Estate, Real Estate Development, Leases, Tenant, Real Estate, Real Estate Financing, Real Estate Transactions, Lease Administration, Property Management, Financial Modeling, Financial Analysis, Investments
Education
University of California, Los Angeles - The Anderson School of Management 1997 — 1999
MBA
Mississippi State University 1986 — 1990
Accounting
DiegoTek Computer Solutions 2001 - Present
California State University San Marcos January 2015 - Present
ACTIVE Network June 2013 - November 2014
InnovaSystems International, LLC 2012 - 2013
Jenny Craig Corporate Office 2011 - 2012
CoreLogic CREDCO (Formerly First Advantage) 2007 - 2011
California State University San Marcos 2001 - 2010
Accredited Home Lenders 2005 - 2006
Enviance 2001 - 2005
Genesys Telecommunications 1999 - 2001
Skills
SDLC, Quality Assurance, Agile Methodologies, Requirements Analysis, Management, Testing, Project Management, Leadership, Business Analysis, Process Improvement, Software Quality..., Program Management, Team Leadership, Training, Microsoft SQL Server, Information Technology, Scrum, Enterprise Software, IT Management, Team Building, User Acceptance Testing, Test Planning, Software Documentation, SQL, Security, Strategic Planning, XML, Test Cases, Public Speaking, Test Automation, Regression Testing, Manual Testing, Product Management, Customer Satisfaction, Software Testing Life..., Software Development..., Agile & Waterfall..., Presenter, Network Administration, Personnel Management, mentoring, Servant Leadership, Technical Presentations, Siebel, Interviewing Skills, Hiring Personnel, Hiring Employees, Situational Leadership, Coaching
Education
California State University-San Marcos - College of Business Administration 2008 — 2010
MBA
California State University-San Marcos - College of Business Administration 2001 — 2006
Bachelor of Science (B.S.) in Business Administration
Palomar Community College 1994 — 1996
AA
Claremore High School
Diploma
T. CARSON AND COMPANY July 2014 - Present
Mediu, LLC January 2013 - July 2014
Genesys Telecommunications February 2012 - December 2012
Alcatel-Lucent January 2008 - February 2012
Genesys August 2005 - January 2008
Genesys November 1997 - August 2005
MCI April 1989 - November 1997
US Navy November 1980 - August 1985
Skills
Professional Services, Telecommunications, Call Centers, Contact Centers, SaaS, Strategy, Enterprise Software, IVR, IP, Cloud Computing, Unified Communications, Service Delivery, CTI, Genesys, Solution Selling, VoIP, Telephony, Pre-sales, SIP, Integration, Managed Services, Strategic Partnerships, Go-to-market Strategy, Channel Partners, Vendor Management, ACD, Mobile Devices, Partner Management, Sales Engineering, Business Alliances, Business Process..., Business Process, Product Management, Outsourcing, Solution Architecture, Sales Enablement, Data Center, Call Center, Customer Experience, Workforce Management, CRM, Avaya, System Deployment, Global Strategy, Leadership, Management, Material Handling, Conveyors, Agricultural Machinery, Sales
Education
Harvard Business School 2006 — 2006
Executive Education, Achieving Breakthrough Services
Everest College-Colorado Springs 1986 — 1988
Associate of Science (AS), CIS
Genesys Telecommunications 2002 - Present
Genesys Telecommunications Labs January 1999 - June 2002
Genesys Telecommunications Labs January 1997 - January 1999
Procter & Gamble 1996 - 1996
Coca-Cola 1994 - 1996
Skills
XML, Unix, Java, Eclipse, Integration, C++, Software Design, Java Enterprise Edition, Microsoft SQL Server, Oracle, OOP, TCP/IP, Multithreading, CTI, Genesys
Education
Belarusian State University 1989 — 1994
MS, Nuclear Physics and Electronics
School 31 1979 — 1989
High School Diploma, Physics
Genesys January 2014 - Present
Genesys December 2011 - December 2013
Genesys January 2010 - December 2011
Genesys Telecommunications 2010 - December 2011
Gamma Engineers March 2008 - January 2010
Infogain September 2007 - March 2008
Apple 2007 - 2008
Intel November 1999 - September 2007
VSP May 1998 - October 1999
Skills
IVR, CTI, Integration, SIP, Telecommunications, Contact Centers, Telephony, Genesys, Avaya, Call Centers, ACD, System Deployment, Solution Architecture, VoIP, Routing, Cisco Technologies, Professional Services, Pre-sales, Project Management, Enterprise Software, Service Delivery, Data Center, Cloud Computing, Unified Communications, SaaS, Vendor Management, Databases, Networking, ITIL, Architecture, CRM, Management, IP, TCP/IP, Sales Engineering, Customer Experience, Workforce Management, Managed Services, Network Design, Siebel, Cisco Call Manager, Mobile Devices, Team Leadership, Outsourcing, Solution Selling, Software Project..., LAN-WAN
Education
California State University-Sacramento 1990 — 1995
MA, Anthropology
College of the Redwoods 1988 — 1990
AA, English
Genesys Telecommunications Labs February 2004 - Present
Genesys Telecommunications July 2001 - January 2004
PeopleSoft August 2000 - May 2001
PeopleSoft September 1998 - August 2000
Oracle July 1995 - August 1998
Oracle Corporation July 1992 - June 1995
Oracle Corporation September 1989 - June 1992
Arthur Andersen August 1986 - August 1989
Education
Santa Clara University
BSC, Accounting
IBM Canada September 2007 - Present
Exchange Solutions, Inc. April 2005 - September 2007
Hewitt Associates 2004 - 2005
Vignette Corporation 2002 - 2004
Genesys Telecommunications 2000 - 2001
Compuware Corporation 1999 - 1999
BMC Software 1997 - 1999
Skills
Quality Assurance, Requirements Analysis, SDLC, Test Planning, Testing, Test Cases, SQL, Databases, Agile Methodologies, Program Management, Product Management, Project Management, Management, Manual Testing, Software Project..., Test Automation, SaaS, Cloud Computing
Education
Muhlenberg College 1992 — 1996
B.Sc., Mathematics
University of London: QMW College 1994 — 1995
Semester Abroad
Genesys Telecommunications May 2012 - Present
Genesys Telecommunications September 2007 - May 2012
NCO Financial Systems April 2007 - August 2007
Mediu LLC July 2006 - April 2007
The Vanguard Group December 2001 - July 2006
The Vanguard Group December 2000 - December 2001
The Vanguard Group June 1996 - December 2000
The Vanguard Group January 1994 - June 1996
The Vanguard Group February 1992 - January 1994
Skills
Customer Relations, Team Building, Risk Mitigation, Escalation Management, Call Center, IVR, Genesys, Customer Satisfaction, PBX, Avaya, VoIP, Vendor Management, Workforce Management, Telecommunications, CTI, Integration, Telephony, Cisco, Business Analysis, ACD, Customer Experience, Visio, IP, Project Planning, Program Management, Unified Communications, TCP/IP, Software Project..., Contact Centre, Testing, MS Project, Team Leadership, SIP, Pre-sales, Disaster Recovery, Outsourcing, Solution Design, SaaS, Requirements Analysis, Troubleshooting, Cross-functional Team..., Team Management, Software Development, Process Improvement, People Management, Routing, Problem Solving, Customer Service, Contact Centers, CRM
Education
Shippensburg University of Pennsylvania 1987 — 1991
Bachelor of Science (B.S.)
Genesys Executive DirectorRestore Rock CreekJanuary 2014 - Present
Alcatel-Lucent January 2010 - December 2013
Genesys Telecommunications 2006 - 2009
Genesys Telecommunications 2004 - 2005
Genesys Telecommunications 2001 - 2003
Genesys Telecommunications 1998 - 2001
Stratus Computer 1994 - 1998
IBM 1992 - 1993
IBM 1990 - 1991
IBM 1987 - 1990
Skills
Go-to-market Strategy, Solutions Marketing, Business Alliances, Strategy, Direct Sales, Sales Process, Sales, Call Centers, Telecommunications, Sales Management, Leadership, Enterprise Software, Managed Services, IVR, Cloud Computing, Call Center, Contact Centers, SaaS, CRM, Genesys, Professional Services, Solution Selling, Account Management, Strategic Partnerships, Strategic Alliances, CTI, Strategic Planning, Partner Management, Customer Experience, Management, Business Development, Contract Negotiation
Education
IBM Sales Training 1986 — 1987
Santa Clara University 1985 — 1986
Masters
University of Washington 1981 — 1984
BS
Dana Dye Consulting February 2005 - Present
Genesys Telecommunications March 2002 - January 2005
Quintus May 2000 - March 2001
Padilla Speer Beardsley April 1998 - April 2000
Sprint PCS February 1996 - March 1998
Skills
Analyst Relations, Industry Analyst..., Media Relations, Reputation Management, Internal Communications, Strategy, Messaging, Public Relations, Start-ups, Social Media, Program Management, Enterprise Software, Strategic Partnerships, SaaS, Marketing Communications, Go-to-market Strategy, Thought Leadership
Education
University of Minnesota-Twin Cities
B.A., English
Siemens Enterprise Communications November 2011 - Present
Quirky Inc 2014 - 2015
Quirky Inc 2014 - 2015
Hewlett Packard 2009 - November 2011
Genesys, an Alcatel-Lucent Company October 2005 - October 2009
Genesys December 2005 - December 2006
Genesys December 2003 - December 2005
Genesys December 2002 - December 2003
Genesys Telecommunications Laboratories December 2000 - December 2002
Genesys Telecommunications December 1996 - December 2000
Skills
Avaya Aura Design..., Siemens Openscape..., Siemens OpenScape...
Education
Illinois Institute of Technology 1982 — 1983
Masters, Computer Science
DeVry Institute of Technology 1979 — 1982
BSEE, Engineering
University of Illinois at Urbana-Champaign 1975 — 1977
BS, Math/Psychology
Genesys Telecommunications March 2006 - Present
Education
Southern Illinois University, Carbondale 1984 — 1988
Bachelor of Arts (B.A.)
Genesys Telecommunications 2007 - Present
Genesys 2007 - Present
Skills
Telecommunications, Unified Communications, Pre-sales, Integration, Project Management, Management, Program Management, VoIP
Education
Georgia Southern University 1980 — 1985
Bachelor of Business Administration (BBA), Finance, General
NetScout Systems July 2015 - Present
Danaher Communications Platform September 2012 - July 2015
Genesys Telecommunications February 2012 - August 2012
Alcatel-Lucent October 2000 - January 2012
Jenkens & Gilchrist, P.C. January 1997 - October 2000
Vial, Hamilton, Koch & Knox, LLP September 1994 - December 1996
U.S. Senate May 1990 - August 1991
Skills
Contract Negotiation, Mergers, Commercial Litigation, Compliance, Software Licensing, Employment Law, Immigration Law, Employee Benefits, Department Management, Mergers & Acquisitions, Intellectual Property
Education
Duke University School of Law 1991 — 1994
JD
Texas A&M University 1986 — 1990
BS, Political Science
Genesys Telecommunications February 2013 - Present
YouTube October 2012 - December 2012
Mediaplex November 2011 - September 2012
Intuit May 2011 - October 2011
U.S. Coast Guard May 2009 - April 2011
Kaiser Permanente June 2007 - April 2009
GreenPoint Mortgage April 2006 - June 2007
Qube Learning December 2004 - September 2005
Skills
Instructional Design, ADDIE, E-Learning, Captivate, Instructional Technology, Instructor-led Training, Training, Camtasia, Blended Learning, Learning Management, Distance Learning, PowerPoint, Microsoft Office, Learning Management..., Dreamweaver, Lectora, SCORM, Technical Writing, Needs Analysis, Curriculum Design, Hands-on Training, Technical Training, Adult Education, WebEx, Curriculum Development, Adobe Cloud - Flash,..., Articulate, Adobe DPS, Project Management
Education
California State University-Chico 2002 — 2004
Master of Science, Instructional Technology, 3.8
California State University-Chico 1998 — 2002
Bachelor of Science, Instructional Technology, 3.0
UCSF - Development and Alumni Resources June 2007 - Present
San Francisco International Film Festival April 2007 - May 2007
Genesys Telecommunications December 2006 - March 2007
S. H. Cowell Foundation February 2003 - October 2006
Japan Exchange and Teaching Program (JET) July 1999 - July 2001
Tides Foundation / Tides Center 1994 - 1998
San Francisco International Film Festival 1993 - 1993
Skills
Nonprofits, Grant Writing, Non-profits, Research, Community Outreach, Grants, Marketing
Education
San Francisco State University 2008 — 2011
Multimedia Studies Program - College of Extended Learning
California State University-East Bay
Music Education
San Francisco State University
B.A., Music
Soko Gakuen
Japanese
University of California, Berkeley
Extension - TESL Certificate
MicroStrategy October 2011 - Present
Nuance Communiations, Inc. October 2009 - September 2011
Nuance Communications February 2007 - October 2009
Adobe Systems 2006 - 2007
Macromedia 2005 - 2007
Adobe 2005 - 2007
MatrixOne 2002 - 2005
Genesys Telecommunications 2001 - 2004
Informix 1991 - 1999
Informix Software 1991 - 1999
Education
James Madison University 1979 — 2004
Bachelor of Science, Computer Science
Genesys Telecommunications 1998 - Present
Fortegra 2002 - 2004
DST Systems 1996 - 1998
Skills
Genesys, ACD, IVR, CTI, SIP, Professional Services, Telephony, Contact Centers, Unified Communications, VoIP, Call Centers, Avaya, Speech Recognition, Integration, Telecommunications, Sales Engineering, Pre-sales, SaaS, Enterprise Software, Cloud Computing, Solution Architecture, Managed Services, Call Logging, Call Routing, Solution Selling, IP, VXML
Education
University of Kansas 1988 — 1993
Bachelor of Science (B.S.), Computer Science
Genesys August 2014 - Present
Genesys Telecommunications 2004 - Present
Genesys November 2004 - August 2008
Dell 2001 - 2004
MCI Communications 1996 - 2001
MCI WorldCom 1991 - 2001
MCI Worldcom - Austin, Texas 1991 - 2001
Skills
Project Management, Account Management, Managed Services, Team Management, CRM, Management, Pre-sales, CTI, Professional Services, Process Improvement, Business Intelligence, Salesforce.com, Avaya, Genesys, Call Centers, SaaS, Product Management, Sales Management, Outsourcing, Human Resources, Unified Communications, Cloud Computing, Telecommunications, Vendor Management, Requirements Analysis, Cross-functional Team..., Channel Partners, IVR, VoIP, Partner Management, Data Center, Business Development, Sales Operations, Customer Experience, Telephony, Enterprise Software, Strategic Partnerships, Solution Architecture, Direct Sales, Software Development, Business Analysis, Go-to-market Strategy, Team Leadership, Integration, SIP, Program Management, Software Project..., Strategy, Contact Centers, Solution Selling
Education
University of Iowa 1986 — 1990
Crowe Barry Consulting Group, LLC February 2013 - Present
Genesys April 2012 - January 2013
Genesys July 2010 - April 2012
Alcatel-Lucent July 2010 - February 2012
Genesys Telecommunications July 2008 - June 2010
Genesys Telecommunications Laboratories, Inc. June 2003 - June 2008
Zamba Solutions January 2001 - June 2003
Razorfish April 2000 - January 2001
PriceWaterhouseCoopers January 1999 - April 2000
Deloitte September 1996 - January 1999
Skills
CTI, IVR, Contact Centers, Enterprise Software, SaaS, Cloud Computing, Global Sales Executive, Global Professional..., Mentoring, Certified Public..., Business Intelligence..., Data Analytics, Management Consulting, Unified Communications, Call Center, Professional Services, Telecommunications, Workforce Management, Solution Selling, Go-to-market Strategy, VoIP, Telephony, SIP, Partner Management, Customer Experience, Managed Services, Product Management, Channel, Integration, Channel Partners, Business Alliances, Mobile Devices, Cross-functional Team..., Program Management, Strategic Alliances, Vendor Management, Direct Sales, Start-ups, CRM, Pre-sales, Strategic Partnerships, Call Centers, Outsourcing, Management, Solution Architecture, Contract Negotiation, Sales Enablement, Strategy, Wireless, Software Industry
Education
INSEAD (SG) 2011 — 2011
Executive Management Program, Executive Management Certification of Completion - Top 100 Global Managers
Bentley University 1992 — 1996
BS, Accountancy
Genesys 2008 - Present
Genesys Telecommunications July 2002 - Present
MA Tech October 1999 - June 2002
Nippon Express March 1995 - September 1999
Skills
Call Center, CTI, Contact Centre, Genesys, IVR, SaaS, Software Sales, Contact Centers, SIP, Unified Communications, Pre-sales, Call Centers, Software Industry, Professional Services, Enterprise Software, Solution Selling, Telephony, VoIP
Education
Portland Community College 1993 — 1995
Motivo, LLC March 2015 - Present
Genesys November 2013 - August 2014
Echopass 2003 - 2013
Genesys Telecommunications 2000 - 2003
Genesys Telecommunications 1997 - 2000
IBM 1995 - 1997
Sinclair Systems, LLC 1992 - 1995
Bank of Montreal, Sinclair Computers, BCI 1986 - 1992
Skills
SaaS, Professional Services, Enterprise Software, Cloud Computing, CRM, Strategy, Managed Services, Contact Centers, Product Management, Pre-sales, Start-ups, Integration, CTI, Program Management, Telecommunications, Leadership, Management Consulting, Genesys, Software Development, Strategic Partnerships, Software Project..., Project Management, Product Development, Enterprise Architecture, Sales Engineering, Team Leadership, Private Pilot, Management
Education
Stanford University 2002 — 2002
Advanced Project Management Mastery
University of Toronto 1985 — 1990
BSc., Mathematics & Physics
Seneca College of Applied Arts and Technology 1980 — 1984
BSc., Computer Science, Graduated with High Honors
Mirantis 2015 - Present
Good Technology 2011 - Present
Nexant 2010 - 2010
Litescape Technologies 2007 - 2009
Genesys Telecommunications 2004 - 2007
Genesys Telecommunications 1999 - 2004
Genesys Telecommunications 1997 - 1999
Cadence Design Systems 1995 - 1997
Cadence Design Systems 1991 - 1994
Cadence Design Systems 1989 - 1991
Skills
Pre-sales, Professional Services, Solution Selling, CRM, Program Management, Strategy, Start-ups, Managed Services, Telecommunications, Management, Outsourcing, Channel, Business Operations, Business Planning, Business Development, SaaS, Mobile Devices, Sales Process, Enterprise Software, Leadership, Project Planning, Solution Architecture, VoIP, Competitive Analysis, Executive Management, Customer Service, Cisco Technologies, Salesforce.com, Human Resources, Team Building, Segmentation, Performance Management, Cloud Computing, Strategic Planning, Technical Support, Product Development, Call Center, Product Management, Recruiting, Sales, CTI, Testing, Genesys, Contact Centers, Channel Partners, New Business Development, Customer Satisfaction, Unified Communications, Product Marketing, Go-to-market Strategy
Education
University of Pennsylvania 1980 — 1984
BSEE, Electrical Engineering
Gartner July 2011 - Present
Gartner July 2008 - July 2011
On Sabbatical May 2006 - June 2008
Gartner October 1999 - April 2006
Impact Innovations November 1998 - September 1999
Genesys Telecommunications July 1997 - September 1998
Brite Voice Systems July 1995 - June 1997
ISI Infortext November 1994 - July 1995
Executone November 1993 - July 1994
VMX September 1990 - November 1993
Skills
Business Development, Selling, Healthcare Consulting, Strategic Partnerships, IT Strategy, Solution Selling, Leadership, Management Consulting, Business Process..., Start-ups, Sales, Sales Management, Enterprise Software, Professional Services, SaaS, Strategy, Cloud Computing
Education
University of Illinois at Urbana-Champaign 1974 — 1978
BS, Physiology
ETHS 1970 — 1974
Genesys Telecommunications 2002 - Present
Backweb Technologies 1999 - 2002
Silicon Graphics 1996 - 1999
Skills
Supply Chain, Order Fulfillment, Sales Compensation..., SaaS, Forecasting, Enterprise Software, Professional Services, Product Management, Salesforce.com, Business Intelligence, Sales Operations, Business Strategy, Start-ups, Business Analysis, Account Management, Process Improvement, Management, Leadership
Education
California State University-Sacramento
Bachelor of Science
RingCentral July 2015 - Present
Next Caller January 2013 - July 2015
Various, Inc. March 2006 - August 2012
Genesys Telecommunications October 2000 - December 2005
Beyond.com 1997 - 2000
Skills
Call Centers, Customer Service, Workforce Management, Customer Experience, IVR, Contact Centers, Outsourcing, CRM, Contact Center..., BPO, Project Management, Inbound Marketing, Telecommunications, Call Center Development, Training, CTI, Vendor Management, Customer Retention, Contract Negotiation, Telemarketing, Lead Generation, Training Delivery, Business Process..., Telephony, SaaS, Professional Services, Strategic Partnerships, Telecommunications..., Analytics, Outbound Marketing, Curriculum Development, Content Filtering, Training Management
Education
Cañada College 1991 — 1992
Chabot College 1990 — 1990
Genesys January 2014 - Present
Genesys Telecommunications January 2006 - January 2014
Infogain October 2003 - April 2005
Blue Pumpkin Software, Witness Systems 1998 - 2003
Precision Response Corporation 1995 - 1998
Skills
IVR, Genesys, Call Center, Workforce Management, VoIP, SIP, Telephony, Speech Technology, Outbound, Data Warehousing, Inbound Marketing, Call Centers, Pre-sales, Enterprise Software, ACD, Professional Services, Management, Avaya, Enterprise Architecture, Contact Centers, Unified Communications, Business Analysis, CRM, System Deployment, Solution Architecture, CTI, Project Management, Training, Integration, Speech Recognition, Customer Experience, Product Management, Telecommunications, RFP, Product Marketing, Sales Engineering, Information Technology, Business Process, Outsourcing, Business Intelligence, Consulting
Education
University of Miami - School of Business 1999 — 2001
Business Administration, Finance, Marketing
University of Florida 1993 — 1995
Finance
Alex Guldbeck, Consultant August 2013 - Present
Astadia March 2013 - August 2013
HarvestMark, Inc. June 2012 - October 2012
Genworth Financial October 2009 - January 2012
Genesys Telecommunications December 2008 - September 2009
SuccessFactors July 2007 - November 2008
University of San Francisco School of Law May 2006 - June 2007
Fremont Group September 1999 - March 2006
TOTALNet October 1998 - April 1999
Skills
CMS, Content Management, Content Strategy, Copy Editing, CSS, Drupal, Eloqua, ExactTarget, HTML, Illustrator, InDesign, Information Architecture, Interaction Design, Internationalization, Joomla, Localization, Marketing Automation, MySQL, NLP, Photoshop, PHP, Process Mapping, Sitecore, Social Media, Software Training, Taxonomy, User Research, Visio, Web 2.0, Web Editing, Wordpress, Exceptional People..., User Interface, WordPress, Web Analytics, Website Development, Web Applications, User Experience, Business Process Mapping, Hands-on Training, Web Design, SEO, Web Content Management, Online Marketing, Integrated Marketing, Usability, Marketing Communications, SharePoint, Content Development, Blogging
Education
University of Texas at Edinburg 1991 — 1992
Secondary Teaching Certification, Education
Oberlin College 1987 — 1991
B.A., History
School for International Training 1989 — 1990
NA, Classical Arabic
Allendale Columbia 1983 — 1987
High School
Hitachi Data Systems August 2009 - Present
Mosso March 2008 - March 2009
Fonality, Inc. August 2006 - January 2008
The Goby Group May 2005 - December 2006
Autodesk, Inc March 2003 - April 2005
Summit Technology Partners, Inc October 2001 - February 2003
TelePost, Inc. June 1998 - September 2001
Genesys Telecommunications April 1996 - May 1998
Summit Consulting, Inc March 1994 - March 1996
Borland International February 1988 - February 1994
Skills
Cloud Computing, Program Management, Enterprise Software, Integration, PMP, Business Process, ITIL, Professional Services, Management, Managed Services, Leadership, PMO, SaaS, Product Management, System Deployment, Start-ups, Agile Methodologies, Mergers & Acquisitions, Telecommunications, Information Technology, Consulting
Education
Stanford University 1978 — 1980
MS
Purdue University 1972 — 1976
BS
Genesys Telecommunications January 2012 - Present
Aria Solutions January 2010 - January 2012
Aria Solutions September 2006 - December 2009
Aria Solutions Inc October 2000 - September 2006
Clarica March 1997 - September 2000
Eaton Credit Corporation November 1992 - March 1997
Manulife Financial March 1988 - May 1992
Prudential Assurance April 1985 - March 1988
Royal Bank June 1980 - April 1985
Skills
IVR, Genesys, Contact Centers, Professional Services, Workforce Management, Call Centers, Integration, Unified Communications, Enterprise Software, Routing, Customer Experience, Direct Sales, CTI, Telecommunications, Avaya, Pre-sales, Business Process..., ACD, Vendor Management, Managed Services, SaaS, Telephony, VoIP, Outsourcing, SIP, Call Routing, Call Center, Inbound Marketing, Software Solutions, CRM Integration, CRM, Management, Solution Selling, Service Delivery, Channel Partners, Cloud Computing, Solution Architecture
Education
Ryerson University 1984 — 1986
Marketing, Accounting, Programming
Weichert Realtors November 2012 - Present
Avaya July 2007 - May 2012
SER Solutions September 2006 - May 2007
Independent Consulting January 2006 - August 2006
Aspect Communications October 2004 - October 2005
Genesys Telecommunications May 2000 - October 2004
AT&T April 1993 - May 2000
Sprint Communications May 1989 - May 1993
Skills
Business Development, Account Management, Sales, Contact Centers, SaaS, Business Alliances, IVR, Call Center, Solution Selling, Channel, Unified Communications, Enterprise Software, Strategic Partnerships, Professional Services, CTI, Call Centers, Channel Partners, Leadership, Management
Education
Georgetown University - The McDonough School of Business 1987 — 1989
Master of Business Administration (M.B.A.)
Carnegie Mellon University 1979 — 1983
BS, Applied History
Genesys November 2011 - Present
Genesys Telecomm Labs September 2003 - October 2011
Genesys Telecommunications September 2003 - October 2011
IBM/Mylex 1998 - 2002
Skills
Technical Writing, RoboHelp
Education
Harvard University 1978 — 1983
Bachelor of Arts (B.A.), Psychology & Linguistics
UCLA
Master of Arts (M.A.), Educational/Instructional Technology
Nexus IS October 2012 - Present
Avaya Global Services January 2010 - September 2012
Project Management Institute 2009 - September 2012
TouchPoint Solutions, Inc October 2009 - January 2010
Genesys Telecommunications December 2006 - August 2009
BCE Elix December 2004 - December 2006
NextiraOne, LLC (formerly know as: Williams Communications Solutions) January 1998 - December 2004
USAF 1976 - 1997
Skills
Strategic Planning, PMP, Customer Service, Infrastructure, Program Management, Call Center, Web Application Design, Avaya, MS Project, Genesys, VoIP, Microsoft Office, Cisco Technologies, Cisco Call Manager, Cloud Computing, Unified Communications, SharePoint, Military, Telecommunications, CTI, Professional Services, Data Center, Project Management, Business Analysis, Solution Architecture, System Deployment, IT Management, Enterprise Software, Telephony, Software Project..., SIP, ACD, IP, PMO, Certified Project..., Project Portfolio..., Visio, Managed Services, Wireless, Call Centers, Integration, Management, Vendor Management, IVR, Software Development, Contact Centers, SDLC, LAN-WAN, Pre-sales, Service Delivery
Education
Chapman University 1986 — 1989
BS, Information Systems Management
Genesys Telecommunications 2007 - Present
Intervoice 2004 - 2007
Aspect Communications 1997 - 2004
Murray Savings 1983 - 1987
Skills
Genesys, IVR, Workforce Management, Pre-sales, Contact Centers, VoIP, SIP, Call Center, Telecommunications, Solution Selling, CTI, Unified Communications, Sales Engineering, SaaS, Architecture, Professional Services, Enterprise Software, Speech Recognition, Product Management, Cloud Computing, ACD, Business Alliances, Data Center, Software Industry, Strategic Partnerships, CRM, Call Centers, Outsourcing, Sales Management, Partner Management, Sales Enablement, Integration, Wireless, Channel Partners, Go-to-market Strategy, Vendor Management, Solution Architecture, Salesforce.com, Managed Services, Customer Experience, Avaya, Telephony, Sales Operations, Mobile Devices, System Deployment, IP, Business Intelligence, Demand Generation, Cisco Technologies, Enterprise Architecture
Education
LeTourneau University 1990 — 1991
Bachelor of Science, Business Management
Silverpop, an IBM Company May 2012 - Present
Genesys Telecommunications March 2006 - May 2012
Virtual Magic 2001 - 2006
Telemate.Net 1999 - 2001
Skills
Usability Testing, User Experience, CSS, Wireframes, Dreamweaver, Illustrator, Axure, HTML, Photoshop, Visio, Adobe Fireworks, Flex, Task Analysis, Flash Professional, Interviews, User Experience Design, XML, Data Visualization, Scrum, Web Development, Web Design, Agile Methodologies, Flash, Human Computer..., Usability, Mobile Applications, Web Applications, Information Architecture, User Interface Design, Web 2.0, User-centered Design, User Interface, HTML 5, Heuristic Evaluation, E-commerce, JavaScript, Web Analytics, Accessibility, Usability Engineering, Card Sorting, Mobile Design, Product Management, XHTML, CMS, Interaction Design, Persona, Wire Framing, User Research, Front-end, Visual Design
Education
Human Factors International 2015 — 2015
Certified User Experience Analyst
Bellevue University
BS, Marketing Management
Human Factors International 2008 — 2008
Certified Usability Analyst
Ukrainian State Pedagogical University named after M. Dragomanov 1995 — 1998
Genesys Telecommunications 2001 - Present
Genesys 1991 - Present
Education
Louisiana State University 1973 — 1977
Genesys August 2005 - Present
Genesys Telecommunications July 2000 - Present
Genesys 2002 - August 2005
Genesys June 2000 - 2002
NCR Corporation 1998 - June 2000
NCR Corporation 1996 - 1998
NCR Corporation 1994 - 1996
NCR Corporation 1993 - 1994
NCR 1992 - 1993
Savannah River Ecology Lab 1990 - 1992
Skills
VoIP, SIP, Contact Center, Telecommunications, Enterprise Software, Contact Centers, Genesys, CTI, Networking, Professional Services, Telephony, Unified Communications, Call Centers, IVR, Strategy, SaaS, Cloud Computing, Solution Architecture, Pre-sales, Integration, ACD, Architectures
Education
University of South Carolina-Columbia 1992 — 1998
Masters of Science (MS), Computer Science
University of South Carolina-Aiken 1988 — 1992
Bachelors of Science (BS), Math / Computer Science
South Aiken High School 1984 — 1988
Genesys Telecom June 2004 - Present
Genesys Telecommunications 2004 - Present
Genesys Telecomm Labs 1999 - November 2002
Skills
Python, Linux, OOP, Architecture, Java, XML, Operating Systems, TCP/IP, PL/SQL, Software Development, Databases, CTI, Cloud Computing, Microsoft SQL Server, SQL, Software Design, Agile Methodologies, ClearCase, Testing, Oracle, C++, JavaScript, Multithreading, SaaS, Software Engineering, Enterprise Software, Windows, Distributed Systems, Requirements Analysis, Eclipse, Telecommunications, Troubleshooting, Programming, C, Unix, Genesys
Education
Odessa State Polytechnic University 1981 — 1986
Passport Capital June 2013 - July 2015
InnerWorkings July 2011 - June 2013
Matches That Matter February 2011 - June 2011
Pat Chan Photography October 2010 - May 2011
Kiva.org October 2009 - May 2010
Genesys Telecommunications September 2005 - September 2009
PrintVision June 2002 - November 2004
Education
Project Management Institute 2008 — 2008
PMP Certification, Project Management
Boston University Questrom School of Business 1995 — 1999
BA - Honors, Business Management
San Francisco City College
Cisco Systems April 2011 - Present
Genesys/ Alcatel-Lucent July 2007 - April 2011
Genesys Telecommunications January 2006 - April 2011
ScanSoft Inc. 2001 - 2005
Nuance Communications, Inc 2001 - 2005
Sapient 2000 - 2001
Nortel 1999 - 2000
Skills
XML, TCP/IP, VoIP, Java, Integration, Enterprise Software, IVR, Perl, HTML, Apache, Speech Recognition, Testing, Unix, PL/SQL, XSLT, SQL, Eclipse, Red Hat Linux, Windows Server, Genesys Voice Platform, Oracle 11g, MySQL, Magento, JBoss Application Server, TTS, vSphere, MongoDB, Solr, Linux, SIP, Python, Troubleshooting, Web Services, Technical Support
Education
Harvard University 2001 — 2009
ALM in IT, Software Engineering
University of Toronto 1995 — 2000
Bachelor of Applied Science (B.A.Sc.), Engineering Science - Computer Engineering
Sygate 1999 - 2002
Genesys Telecommunications 1997 - 1999
Informix 1996 - 1997
Sybase 1986 - 1996
Skills
CRM, Enterprise Software, Integration, Pre-sales, SaaS, Cloud Computing, Business Development, Enterprise Architecture, Solution Selling, Software Development, Professional Services, Management, Business Intelligence, Start-ups
Education
The Johns Hopkins University - Carey Business School 1981 — 1985
Miami University 1976 — 1980
BS, Computer Science
Genesys 2015 - Present
Genesys August 2012 - Present
Genesys 2015 - 2015
Genesys Telecommunications 2007 - July 2012
Genesys Telecommunications 2000 - 2007
MCI 1992 - 1999
US Air Force 1984 - 1992
Education
University of Colorado Boulder 1988 — 1990
MS, Telecommunications
United States Air Force Academy 1980 — 1984
BS, Military History
Genesys July 2013 - Present
Genesys July 2011 - June 2013
Genesys Telecommunications June 2008 - October 2011
First Data Corporation June 1996 - May 2008
Mutual of Omaha June 1995 - June 1996
Skills
IVR, CTI, ACD, Call Center, Workforce Management, Customer Relations, SIP, Genesys, Call Routing, Call Recording, PBX, Telephony, Speech Recognition, Outbound, VoIP, Telecommunications, Call Logging, Inbound Marketing, Customer Service, Data Center, Unified Communications, Call Centers, Integration, Avaya, Contact Centers, Solution Architecture, Solution Selling, Software Development, SaaS, Management, Project Management, Partner Management, IP, Professional Services, Cloud Computing, Customer Experience, Enterprise Software, CRM, Cisco Technologies, Pre-sales, Cross-functional Team..., Sales Engineering, Managed Services, Software Industry, Go-to-market Strategy, Product Management, VXML, Mobile Devices, Salesforce.com, Routing
Education
Northwest Missouri State University 1990 — 1995
Bachelor of Science (BS), Management Information Systems, General
Daniel J Gross HS 1987 — 1990
H.S. Diploma, Summa Cum Laude
eLoyalty, a TeleTech Company April 2014 - Present
Genesys January 2010 - March 2014
Genesys Telecommunications 2007 - January 2010
Genesys Telecommunications Lab 2007 - January 2010
AT&T 1984 - 2007
Hillsborough HS 2005 - 2005
Skills
Business Development, Call Centers, Cloud Computing, Contact Centers, Cross-functional Team..., Enterprise Software, Go-to-market Strategy, Integration, Managed Services, Outsourcing, Product Management, Product Marketing, Professional Services, SaaS, Strategy, Strategic Partnerships, Solution Selling, Telecommunications, VoIP
Education
Rutgers, The State University of New Jersey-New Brunswick 1974 — 2007
MA, Mathematics
Genesys Telecommunications 2007 - Present
AG Communication Systems 1996 - 2006
Skills
Integration, Genesys, Cloud Computing, Solution Architecture, C, Linux, JavaScript, C#, Java, Windows, HTML, C++, Unix
Education
Arizona State University
Bachelor's Degree, Computer Science
Huntington Bank 2011 - Present
Huntington National Bank 2007 - 2011
Accenture 2004 - 2006
Genesys Telecommunications 2000 - 2002
Nationwide Insurance 1999 - 2000
Skills
Banking, Retail Banking, Call Centers, Business Analysis, Process Improvement, Management, PMO, CRM, Change Management, Customer Service, Customer Experience
Education
Graduate School of Retail Bank Management 2009 — 2011
Retail Bank Management
Franklin University 2002 — 2004
MBA, Information Systems
The Ohio State University 1994 — 1999
B.S.C.S.E, Computer Engineering
SKEEO creative June 2002 - Present
everydayTomorrowPictures January 2011 - Present
Independant Consultant February 2000 - May 2002
Genesys June 1997 - January 2000
Genesys Telecommunications August 1994 - June 1997
Skills
HTML, Flash, Web Development, PHP, Email Marketing, Mobile Applications, JavaScript, MySQL, Mobile Devices, Cloud Computing, Illustrator, AJAX, Web Design, Software Development, Photoshop, Web Applications, DHTML, Microsoft SQL Server, Dreamweaver, Integration, Ruby, ColdFusion
Education
Purdue University 1990 — 1994
BSCEE
San Francisco State University 1994 — 1996
Genesys August 2013 - Present
inContact March 2013 - August 2013
Genesys April 2004 - March 2013
Genesys Telecommunications April 2004 - March 2013
PDF Solutions September 2002 - February 2004
Applied Materials October 1999 - December 2001
Applied Materials October 1995 - October 1999
NEC Electronics February 1994 - October 1995
Claircom Communications January 1993 - January 1994
US Army August 1986 - August 1990
Skills
Enterprise Software, Product Management, Go-to-market Strategy, Product Marketing, SaaS, Cloud Computing, User Experience, User Interaction, User Interface, Mobile Devices, Partner Management, Professional Services, Pre-sales, Sales Enablement, Strategic Partnerships, Product Lifecycle..., Unified Communications, Demand Generation, VoIP, Channel Partners, Solution Selling, Business Alliances, Mobile Technology, Solution Architecture, Integration, Cross-functional Team..., Mobile Applications, Sales Engineering, SIP, Start-ups, Telecommunications, CTI, Speech Recognition, IVR, Wireless, IP
Education
Stanford University
MS, Materials Science & Engineering
University of Washington
BS, Electrical Engineering
Genesys Telecommunication Labs August 2006 - Present
Genesys Telecommunications 2003 - August 2006
Skills
Test Planning, VoIP, Testing, Shell Scripting, Quality Assurance, Test Automation, Agile Project Management, Performance Testing, Java, Enterprise Software, Software Quality..., Windows, JIRA, IVR, Unix, Project Management, Linux, TCP/IP, Telecommunications, Mobile Devices, Software Project..., CTI, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, Genesys, Web Applications, Product Management, Bash, Solaris, Integration, C++, Oracle, Cloud Computing, Scalability, XML, SQL, Databases, Web Services, Test Cases, Software Engineering, ClearCase, SIP, Python, Contact Centers, Distributed Systems, Software Design
Education
Moscow Institute of Physics and Technology (State University) (MIPT)
Master of Engineering (MEng), Applied Mathematics and Computer Science
Moscow Institute of Physics and Technology (State University) (MIPT)
Genesys Telecommunications 2000 - Present
Genesys July 1996 - November 2000
Kiev Institute of Cybernetics, Ukrainian Academy of Science August 1984 - June 1993
Skills
Test Automation, Agile Methodologies, Test Planning, JIRA, SIP, Testing, Unix, Mobile Applications, Software Quality..., C#, Oracle, Enterprise Software, ClearCase, Web Applications, Python, Shell Scripting, Perl, Linux, System Testing, Requirements Analysis, Visual Studio, Telecommunications, Distributed Systems, Continuous Integration, Solaris, XML, Cloud Computing, Performance Testing, Agile Testing, Test Strategy, SQL, Software Engineering, Integration, Test Cases, Quality Assurance, Microsoft SQL Server, Web Services, Mobile Devices, Test Management, IVR, Android, MySQL, TCP/IP, C, Databases, Regression Testing, Quality Center, Visio
Education
MIPT postgraduate School 1993 — 1995
Fuzzy sets, fuzzy logics in Knowledge Bases and Expert system.
Moscow Institute of Physics and Technology (State University) (MIPT) 1978 — 1984
Master's Degree, Computational and Applied Mathematics, Graduated with honors
Virtual Hold Technology (VHT) March 2015 - Present
MicroStrategy Inc August 2012 - March 2015
Adobe Systems July 2005 - February 2012
Contactual February 2004 - June 2005
MatrixOne July 2002 - January 2004
Genesys Telecommunications July 1995 - August 2000
ParcPlace Digitalk March 1994 - June 1995
Network Computing Devices June 1989 - March 1994
Education
McMaster University
Chemical Engineering & Management
Genesys Telecommunications December 2011 - Present
Verizon October 2009 - November 2011
Verizon August 2007 - October 2009
Verizon April 2005 - August 2007
DOUBLECLICK April 2004 - April 2005
MCI January 1993 - April 2004
Education
Northwest Missouri State University 1988 — 1991
Bachelor of Education, Education
Independent Contractor December 2011 - Present
Mozilla Corporation 2006 - 2009
Independent Contractor January 2003 - August 2006
Flywheel Communications, Inc. November 2000 - September 2001
Independent Contractor June 1999 - September 2000
Catellus Development Corporation 2000 - 2000
Genesys Telecommunications 1999 - 2000
Genesys Telecommunications 1999 - 2000
Ross Stores March 1993 - June 1998
Fenwick and West January 1987 - March 1993
Skills
Licensing, Corporate Law, Mergers & Acquisitions, Intellectual Property, Securities Regulation, Securities Compliance, Trademarks, Privacy Law, Public Company..., Private Companies, Blue Sky, Litigation Management, Contract Negotiation, Contract Management, Equity Plans, Corporate Governance, Section 16, Sarbanes-Oxley, Vendor Contracts, Compliance, Cross-functional..., Cross-functional Team..., Project Management, Project Planning, Project Coordination, Budget Monitoring, Start-ups, Drafting Agreements, Drafting Policies, Trademark Infringement, Supervisory Experience, Educational Leadership, Hands-on Training
Education
Arizona State University
Bachelor of Arts (B.A.), Political Science
Loretto Catholic School
University of San Diego
Paralegal Program ABA Approved
Genesys Telecommunications June 2001 - Present
Education
Syracuse University
BSEE, Electrical and Electronics Engineering