Genesys Telecommunications Lab

Industry: Customer experience company

Description

Genesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC

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Genesys Telecommunications Lab Employees

Employee
Years
Job
Industry
Carlo Marcelo Carlo Marcelo San Francisco Bay Area Details
Carlo Marcelo's Genesys Telecommunications Lab Experience July 2006 - September 2011
Job at
Industry Marketing and Advertising
Experience
Genesys Telecommunications Lab, Inc.   August 2011 - March 2015
Genesys Telecommunications Lab   July 2006 - September 2011
Helix Medical Communications  March 2004 - June 2006
Crown Castle  2000 - 2002
GE Healthcare  1998 - 2000

Skills
Vendor Management, Project Management, Program Management, Call Centers, Telecommunications, Account Management, Product Management, PMP, Financial Analysis, Microsoft Excel, Call Center, Operational Analysis, Salesforce.com, Order Management, NetSuite, Process Improvement, Customer Service

Education
California State University-Hayward - School of Business and Economics   1998 — 2000
BS, Business Administration

Junipero Serra High School   1986 — 1990
High School Diploma

Les Giddings Les Giddings United States Details
Les Giddings's Genesys Telecommunications Lab Experience July 1999 - October 2002
Job Associate Director of CRM/Contact Center & Customer Interaction Management Practice
Industry Telecommunications
Experience
Cognizant Technology Solutions  April 2012 - August 2015
Acumen Solutions  August 2011 - February 2012
IBM Global Technology Services  October 2009 - June 2011
IBM Global Technology Services  June 2006 - October 2009
LESLIE C. GIDDINGS, INC.   January 1992 - December 2006
Hewlett-Packard  February 2004 - January 2006
ANEW BROADBAND   October 2002 - February 2004
GENESYS TELECOMMUNICATIONS LAB   July 1999 - October 2002
OAO TECHNOLOGY SOLUTIONS  January 1999 - July 1999
Bearing Point (KPMG Consulting)   August 1997 - January 1999

Skills
Call Center..., Enterprise Software, Integration, Professional Services, Data Center, Cloud Computing, SaaS, Salesforce.com, Solution Selling, Avaya, Cisco Technologies, Interactive Intelligence, Outsourcing, IVR, Visual IVR, Unified Communications, CTI, Telecommunications, Managed Services, Genesys Framework, VoIP, Networking, Vendor Management, Pre-sales, Business Process, IT Strategy, Contract Negotiation, Service Delivery, IT Service Management, Partner Management, Call Center, Go-to-market Strategy, Strategic Planning, Management Consulting, Strategic Consulting, Business Analytics, Predictive Analytics, Solution Design, RFP, Telephony, Workforce Management, IT Operations, Channel, Sales Enablement, Vertical Marketing, Re-engineering, Alliances, Customer Experience..., People Management, E911

Education
University of Maryland College Park   1984 — 1984
BS, Computer Science

USN Advanced Electronics School   1981 — 1982
FCT, Fire Control Technician

Avaya University

Cisco Systems

Genesys University

Juniper Networks Training Center

Nortel Training Center

Martha Dickey Martha Dickey Greater Salt Lake City Area Details
Martha Dickey's Genesys Telecommunications Lab Experience January 2015 - Present
Job Sr. Accounting Clerk at Genesys Telecommunications Lab
Industry Wholesale
Experience
Genesys Telecommunications Lab   January 2015 - Present
HandStands  March 2013 - January 2015
Blendtec  March 2012 - March 2013
Sun Products Corp  July 2010 - April 2012
AchieveGlobal  July 2000 - June 2009
Intermountain Greeting Cards   August 1991 - March 2000

Skills
Accounts Payable, Customer Service, SAP, Excel, Word, Accounting, Movex, Microsoft Excel, Access, Microsoft Word, General Ledger, Leadership, Accounts Receivable, Teamwork, Invoicing, Payroll, Process Improvement

Education
Salt Lake Community College   1984 — 1988
AAS, Office Management

Bradley Krug Bradley Krug Colorado Springs, Colorado Area Details
Bradley Krug's Genesys Telecommunications Lab Experience August 2012 - March 2013
Job Offer Manager at Genesys
Industry Computer Software
Experience
Genesys  April 2013 - Present
Genesys Telecommunications Lab   August 2012 - March 2013
Genesys Telecommunications Lab   October 2011 - July 2012
Genesys Telecommunications Lab   October 2006 - September 2011
Genesys Telecommunications Lab   February 2003 - October 2006
Getronics /DigitalNet Government Solutions   February 2002 - January 2003
Pegasystems Inc  November 2000 - November 2001
MCI Worldcom Telecommunications  February 1998 - November 2000
The Maxim Group, Colorado Springs   January 1997 - March 1998
GTE Government Systems  February 1988 - January 1997

Skills
CTI, Oracle, Account Management, IVR, SaaS, Enterprise Software, Solution Architecture, Pre-sales, Cloud Computing, Sales Engineering, Integration, Professional Services, Management, SIP, CRM, Managed Services, Unified Communications, IP, Telecommunications, Genesys, Call Centers, Product Management, Requirements Analysis, Customer Experience, Architecture, Contact Centers, Databases, Solaris, Strategy, Software Project..., Channel Partners, Business Analysis, Testing, Routing, Software Development, VoIP, Solution Selling, Go-to-market Strategy, Telephony, Consulting, Project Management

Education
University of New Hampshire   1977 — 1981
BS, Mechanical Engineering

Vladimir Afanasiev Vladimir Afanasiev San Francisco Bay Area Details
Vladimir Afanasiev's Genesys Telecommunications Lab Experience 1996 - Present
Job Sr. Director at Genesys
Industry Telecommunications
Experience
Genesys  Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs  1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company]   1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company]   1996 - Present
Alcatel-Lucent  1996 - Present
Genesys Telecommunications Lab   1996 - Present
Genesys Telecommunications Labs  1996 - Present
Genesys Telecom. Labs, Alcatel   1996 - Present

Education
Lomonosov Moscow State University (MSU)   1975 — 1981

Chris Morley Chris Morley Greater New York City Area Details
Chris Morley's Genesys Telecommunications Lab Experience 2007 - January 2010
Job VP & GM Cloud Contact Center at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company  April 2014 - Present
Genesys  January 2010 - March 2014
Genesys Telecommunications  2007 - January 2010
Genesys Telecommunications Lab   2007 - January 2010
AT&T  1984 - 2007
Hillsborough HS   2005 - 2005

Skills
Business Development, Call Centers, Cloud Computing, Contact Centers, Cross-functional Team..., Enterprise Software, Go-to-market Strategy, Integration, Managed Services, Outsourcing, Product Management, Product Marketing, Professional Services, SaaS, Strategy, Strategic Partnerships, Solution Selling, Telecommunications, VoIP

Education
Rutgers, The State University of New Jersey-New Brunswick   1974 — 2007
MA, Mathematics

Kelly McRobb Kelly McRobb Phoenix, Arizona Area Details
Kelly McRobb's Genesys Telecommunications Lab Experience 1999 - Present
Job Sr. Project Manager at Genesys
Industry Telecommunications
Experience
Genesys  January 1999 - Present
Genesys Telecommunications Lab   1999 - Present
Nortel  September 1988 - December 1999

Skills
IVR, Genesys, CTI, Call Centers, VoIP, Contact Centers, Professional Services, SIP, Unified Communications, Routing, Telecommunications, Avaya, ACD, Telephony, SaaS, Pre-sales, Solution Architecture, Speech Recognition, Siebel, Service Delivery, Call Logging, Integration, IP, Cloud Computing, Workforce Management, Sales Engineering, Enterprise Software, PMP, Customer Experience, Inbound Marketing, Managed Services, Call Center, System Deployment

Education
Alfred State College - SUNY College of Technology   1986 — 1988
AOS, Electrical Technology

Fenton Har Fenton Har Toronto, Canada Area Details
Fenton Har's Genesys Telecommunications Lab Experience January 2004 - October 2012
Job Senior Software Engineer at Sangoma
Industry Computer Software
Experience
Sangoma Technology   September 2012 - Present
Genesys Telecommunications Lab   January 2004 - October 2012
SomaNetworks Inc   2000 - 2003
Bell Emergis   1997 - 2000
Hewlett-Packard  1995 - 1997

Skills
SIP, CCXML, VoiceXML, VoIP, SDP, Media Controller, SS7, IPv6, SNMP, HTTP, Genesys Framework, Softswitch, Fault-tolerant, Design Patterns, UML, Agile Methodologies, Waterfall, Linux, Windows Server, Windows 7, Solaris, Mac OS X, C++, C, Java, Visual Basic, HTML, Perl Script, Microsoft Visual Studio..., Valgrind, Memory Validator, Bullseye Code Coverage, Google Test, Google Mock, CMake, CodeCollaborator, Eclipse, Doxygen, Rational, Microsoft Project, Wireshark, VMware, netsnmp, Hammer, Bugzilla, Siebel, ClearCase, Subversion, CVS, BitKeeper

Education
Curtin University of Technology   1991 — 1994
Bachelor of Science (B.S.), Computer Science

DEBORAH CONCON DEBORAH CONCON San Francisco Bay Area Details
DEBORAH CONCON's Genesys Telecommunications Lab Experience August 2011 - Present
Job Executive Administrative Assistant to CEO at Genesys Telecommunications Lab
Industry Telecommunications
Experience
Genesys Telecommunications Lab   August 2011 - Present
Genesys  2011 - Present

Skills
Management, Program Management, Team Leadership, Customer Service, Payroll, Event Management, Teamwork, Sales Management, Marketing Strategy, Microsoft Word, Strategic Planning, Sales, Training, Invoicing, SAP, New Business Development, Financial Analysis, Event Planning, Microsoft Excel, Access, Accounts Payable, Employee Relations, Business Development, Recruiting, Outlook, Inventory Management, Editing, Budgets, Forecasting, Software Documentation, Public Speaking, Accounts Receivable

Education
Notre Dame

San Francisco State University

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