Genesys Telecommunications Lab
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Telecommunications Lab Employees
Genesys Telecommunications Lab, Inc. August 2011 - March 2015
Genesys Telecommunications Lab July 2006 - September 2011
Helix Medical Communications March 2004 - June 2006
Crown Castle 2000 - 2002
GE Healthcare 1998 - 2000
Skills
Vendor Management, Project Management, Program Management, Call Centers, Telecommunications, Account Management, Product Management, PMP, Financial Analysis, Microsoft Excel, Call Center, Operational Analysis, Salesforce.com, Order Management, NetSuite, Process Improvement, Customer Service
Education
California State University-Hayward - School of Business and Economics 1998 — 2000
BS, Business Administration
Junipero Serra High School 1986 — 1990
High School Diploma
Cognizant Technology Solutions April 2012 - August 2015
Acumen Solutions August 2011 - February 2012
IBM Global Technology Services October 2009 - June 2011
IBM Global Technology Services June 2006 - October 2009
LESLIE C. GIDDINGS, INC. January 1992 - December 2006
Hewlett-Packard February 2004 - January 2006
ANEW BROADBAND October 2002 - February 2004
GENESYS TELECOMMUNICATIONS LAB July 1999 - October 2002
OAO TECHNOLOGY SOLUTIONS January 1999 - July 1999
Bearing Point (KPMG Consulting) August 1997 - January 1999
Skills
Call Center..., Enterprise Software, Integration, Professional Services, Data Center, Cloud Computing, SaaS, Salesforce.com, Solution Selling, Avaya, Cisco Technologies, Interactive Intelligence, Outsourcing, IVR, Visual IVR, Unified Communications, CTI, Telecommunications, Managed Services, Genesys Framework, VoIP, Networking, Vendor Management, Pre-sales, Business Process, IT Strategy, Contract Negotiation, Service Delivery, IT Service Management, Partner Management, Call Center, Go-to-market Strategy, Strategic Planning, Management Consulting, Strategic Consulting, Business Analytics, Predictive Analytics, Solution Design, RFP, Telephony, Workforce Management, IT Operations, Channel, Sales Enablement, Vertical Marketing, Re-engineering, Alliances, Customer Experience..., People Management, E911
Education
University of Maryland College Park 1984 — 1984
BS, Computer Science
USN Advanced Electronics School 1981 — 1982
FCT, Fire Control Technician
Avaya University
Cisco Systems
Genesys University
Juniper Networks Training Center
Nortel Training Center
Genesys Telecommunications Lab January 2015 - Present
HandStands March 2013 - January 2015
Blendtec March 2012 - March 2013
Sun Products Corp July 2010 - April 2012
AchieveGlobal July 2000 - June 2009
Intermountain Greeting Cards August 1991 - March 2000
Skills
Accounts Payable, Customer Service, SAP, Excel, Word, Accounting, Movex, Microsoft Excel, Access, Microsoft Word, General Ledger, Leadership, Accounts Receivable, Teamwork, Invoicing, Payroll, Process Improvement
Education
Salt Lake Community College 1984 — 1988
AAS, Office Management
Genesys April 2013 - Present
Genesys Telecommunications Lab August 2012 - March 2013
Genesys Telecommunications Lab October 2011 - July 2012
Genesys Telecommunications Lab October 2006 - September 2011
Genesys Telecommunications Lab February 2003 - October 2006
Getronics /DigitalNet Government Solutions February 2002 - January 2003
Pegasystems Inc November 2000 - November 2001
MCI Worldcom Telecommunications February 1998 - November 2000
The Maxim Group, Colorado Springs January 1997 - March 1998
GTE Government Systems February 1988 - January 1997
Skills
CTI, Oracle, Account Management, IVR, SaaS, Enterprise Software, Solution Architecture, Pre-sales, Cloud Computing, Sales Engineering, Integration, Professional Services, Management, SIP, CRM, Managed Services, Unified Communications, IP, Telecommunications, Genesys, Call Centers, Product Management, Requirements Analysis, Customer Experience, Architecture, Contact Centers, Databases, Solaris, Strategy, Software Project..., Channel Partners, Business Analysis, Testing, Routing, Software Development, VoIP, Solution Selling, Go-to-market Strategy, Telephony, Consulting, Project Management
Education
University of New Hampshire 1977 — 1981
BS, Mechanical Engineering
Genesys Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs 1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company] 1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company] 1996 - Present
Alcatel-Lucent 1996 - Present
Genesys Telecommunications Lab 1996 - Present
Genesys Telecommunications Labs 1996 - Present
Genesys Telecom. Labs, Alcatel 1996 - Present
Education
Lomonosov Moscow State University (MSU) 1975 — 1981
eLoyalty, a TeleTech Company April 2014 - Present
Genesys January 2010 - March 2014
Genesys Telecommunications 2007 - January 2010
Genesys Telecommunications Lab 2007 - January 2010
AT&T 1984 - 2007
Hillsborough HS 2005 - 2005
Skills
Business Development, Call Centers, Cloud Computing, Contact Centers, Cross-functional Team..., Enterprise Software, Go-to-market Strategy, Integration, Managed Services, Outsourcing, Product Management, Product Marketing, Professional Services, SaaS, Strategy, Strategic Partnerships, Solution Selling, Telecommunications, VoIP
Education
Rutgers, The State University of New Jersey-New Brunswick 1974 — 2007
MA, Mathematics
Genesys January 1999 - Present
Genesys Telecommunications Lab 1999 - Present
Nortel September 1988 - December 1999
Skills
IVR, Genesys, CTI, Call Centers, VoIP, Contact Centers, Professional Services, SIP, Unified Communications, Routing, Telecommunications, Avaya, ACD, Telephony, SaaS, Pre-sales, Solution Architecture, Speech Recognition, Siebel, Service Delivery, Call Logging, Integration, IP, Cloud Computing, Workforce Management, Sales Engineering, Enterprise Software, PMP, Customer Experience, Inbound Marketing, Managed Services, Call Center, System Deployment
Education
Alfred State College - SUNY College of Technology 1986 — 1988
AOS, Electrical Technology
Sangoma Technology September 2012 - Present
Genesys Telecommunications Lab January 2004 - October 2012
SomaNetworks Inc 2000 - 2003
Bell Emergis 1997 - 2000
Hewlett-Packard 1995 - 1997
Skills
SIP, CCXML, VoiceXML, VoIP, SDP, Media Controller, SS7, IPv6, SNMP, HTTP, Genesys Framework, Softswitch, Fault-tolerant, Design Patterns, UML, Agile Methodologies, Waterfall, Linux, Windows Server, Windows 7, Solaris, Mac OS X, C++, C, Java, Visual Basic, HTML, Perl Script, Microsoft Visual Studio..., Valgrind, Memory Validator, Bullseye Code Coverage, Google Test, Google Mock, CMake, CodeCollaborator, Eclipse, Doxygen, Rational, Microsoft Project, Wireshark, VMware, netsnmp, Hammer, Bugzilla, Siebel, ClearCase, Subversion, CVS, BitKeeper
Education
Curtin University of Technology 1991 — 1994
Bachelor of Science (B.S.), Computer Science
Genesys Telecommunications Lab August 2011 - Present
Genesys 2011 - Present
Skills
Management, Program Management, Team Leadership, Customer Service, Payroll, Event Management, Teamwork, Sales Management, Marketing Strategy, Microsoft Word, Strategic Planning, Sales, Training, Invoicing, SAP, New Business Development, Financial Analysis, Event Planning, Microsoft Excel, Access, Accounts Payable, Employee Relations, Business Development, Recruiting, Outlook, Inventory Management, Editing, Budgets, Forecasting, Software Documentation, Public Speaking, Accounts Receivable
Education
Notre Dame
San Francisco State University