Genesys Telecommunications Laboratories, Inc.
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Telecommunications Laboratories, Inc. Employees
Imagine Communications February 2015 - Present
Genesys Telecommunications Laboratories, Inc June 2014 - February 2015
Digital Rapids June 2012 - April 2014
Genesys Telecommunications Laboratories October 2002 - May 2012
Sun Microsystems March 1999 - December 2001
IBM January 1998 - August 1998
IBM July 1997 - December 1997
Skills
Object Oriented Design, Software Design, C++, Distributed Systems, OOP, Software Development, Subversion, JUnit, Java, Agile Methodologies, Unix Shell Scripting, Perl, Multi-threaded..., Visual C++, SIP, Debugging, C, Visual Studio, Server Programming, Linux, XML, Unix, Testing, RTP, High Availability, Network Programming, Java Enterprise Edition, Design Patterns, Tomcat, JavaScript, python, Web Services, REST, Shell Scripting
Education
California State University-Chico 1998 — 2002
Master's Degree, Computer Science
California State University-Chico 1994 — 1998
Bachelor's Degree, Computer Science
Genesys Telecommunications Laboratories, Inc August 2011 - July 2015
Alcatel-Lucent October 2008 - August 2011
Stanford University School of Medicine July 2006 - July 2008
Ambercore Inc. July 2004 - July 2006
Skills
Java, C, C++, Python, C#, REST, API Development, JavaScript, ElasticSearch, Cassandra, Astyanax, Jetty, Spring Security, Spring Boot, Spring Framework, C/C++ STL, Pthreads, .NET, JUnit, Mercurial, Maven, Jenkins, OpenGL, Direct3D, GLUT
Education
Stanford University 2006 — 2008
MS, Computational and Mathematical Engineering
Karazin Kharkiv National University 2004 — 2005
MS, Computer Science
Karazin Kharkiv National University 2000 — 2004
BS, Applied Mathematics
Genesys Telecommunications Laboratories Inc April 2013 - Present
Utopy (Now a subsidiary of Genesys Telecommunications Laboratories Inc) August 2010 - April 2013
Art Evolution January 2006 - July 2012
Skills
Analytics, Business Intelligence, Product Management, Databases, Data Analysis, Transcription, Research, Copywriting, Editing, Semantics, Teaching English as a..., Translation, Training, Project Management
Education
San Francisco State University 2008 — 2011
Master of Arts (M.A.)
Sonoma State University 2001 — 2006
Bachelor of Arts (B.A.)
Aspera, an IBM company April 2015 - Present
Thermo Fisher Scientific August 2011 - April 2015
Wave Systems Corporation August 2010 - August 2011
Genesys Telecommunications Laboratories, Inc. January 2006 - August 2010
Genesys Telecommunication Laboratories January 2006 - August 2010
Orizon-Navigation 1999 - 2004
Skills
C#, WCF, C++, .NET, Multithreading, ASP.NET MVC, SQL, Entity Framework, GPS, GLONASS, XML, ASP.NET, Software Design, ADO.NET, Win32 API, HTML, STL, Testing, Microsoft SQL Server, Web Services, Scrum, Design Patterns, Agile Methodologies, Software Development, OOP, Subversion, Visual Studio
Education
Cherkasy Engineering and Technological Institute 1994 — 1999
Bachelor of Science (BS), Computer Science
Genesys Telecommunications Laboratories, Inc June 2011 - August 2013
SmartReply November 2005 - May 2011
ACPT Inc. (Advanced Composite Products and Technology Inc.) July 2000 - October 2005
Buckley/Friedman Marketing Communications April 1997 - June 2000
Skills
Financial Analysis, Budgets, Business Planning, Management, Revenue Recognition, Financial Accounting, Management Accounting, Human Resources, Facilities Management, Construction Accounting, Nonprofits, Employee Stock Options, Business Process, Variance Analysis, Due Diligence, Mergers & Acquisitions, Executive Management
Education
Concordia University
Bachelor of Commerce (B.Com.)
McGill University
Management Information Systems
Intralinks February 2014 - Present
Genesys Telecommunications Laboratories, Inc August 2012 - December 2012
OpenText October 2011 - May 2012
Open Text February 2003 - November 2011
Corechange 2000 - 2003
Sybase 2000 - 2001
Clark University January 1999 - 2000
Skills
Enterprise Software, Enterprise Content..., Professional Services, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Net Promoter Score, Project Management, Business Process..., Solution Selling, Management, Pre-sales, Go-to-market Strategy, Integration, Strategy, Knowledge Management, SaaS, CRM, Training, Quality Assurance, Process Improvement, Enterprise Architecture, Product Management, Program Management, Salesforce.com, Call Centers, Technical Support, Leadership, Contract Negotiation, Business Process, Recruiting, Outsourcing, Partner Management, Business Analysis, Business Process..., Requirements Analysis, Document Management, Agile Methodologies, Business Intelligence, Team Leadership, SharePoint, Vendor Management, Analysis, Cross-functional Team..., IT Strategy, Cloud Computing, Livelink, Consulting, SQL
Education
University of Massachusetts Boston 1990 — 1992
Master of Science (M.S.)
University of Massachusetts Boston 1983 — 1987
Bachelor of Arts (B.A.)
University of Massachusetts at Lowell
Certificate, Project Management
Myers-Briggs Type Indicator Certificate: MBTI® 2010 — 2010
Certificate
American Society For Quality 2008 — 2008
Certification of completion, Quality Audits for Improved Performance
Clark University 1998 — 1999
Certificate Client server Programming and Web Development, Computer Programming
Alcatel-Lucent September 2010 - Present
Genesys Telecommunications Laboratories, Inc. December 2009 - March 2012
Alcatel-Lucent May 2008 - October 2010
Alcatel Lucent July 2004 - May 2008
Alcatel Alenia Space October 1999 - June 2004
CIPE France - TYCO January 1999 - October 1999
BioMérieux February 1998 - January 1999
Skills
Performance Management, Human Resources, HRIS, Deferred Compensation, Talent Management, Workforce Planning, Employee Benefits, Talent Acquisition, Coaching, HR Consulting, Cross-functional Team..., Change Management, Project Management, Training, Employee Engagement, Employee Management, Employee Relations, HR Policies, HR Transformation, International Mobility, Mobility Strategy, SaaS, U.S. Immigration, Compensation & Benefit, Business Strategy, Team Leadership, Leadership Development, Leadership, Employee Recognition, Employee Stock Options, Executive Coaching, Organizational..., PeopleSoft, Program Management, Succession Planning, Union Relations, Vendor Management
Education
ESDES School of Management, Lyon 1997 — 1998
Master, Human Resources & Management
Université Montpellier I 1997 — 1998
Master, Econometrics
Keele University 1996 — 1997
Degree, Economics, Finance, Law
Université Montpellier I
DEUG, Economics
PH Productions September 2013 - August 2014
Genesys Telecommunications Laboratories, Inc. April 2011 - March 2013
Genesys Telecommunications (an Alcatel-Lucent Company) July 2007 - March 2011
One World Partners February 2003 - July 2007
Sabre Airline Solutions June 2000 - February 2002
Lennox International June 1990 - June 2000
Skills
Event Marketing, Event Management, Genesys, Customer Experience, Event Planning, Corporate Events, Trade Shows, Management, Program Management, Sales, Trade Marketing, Leadership, Cross-functional Team..., Project Management, Budgets, Marketing, Marketing Communications, Product Marketing, Creative Direction, CRM, Strategic Partnerships, Marketing Management, Lead Generation
Education
University of Oklahoma 1977 — 1980
Bachelor of Arts, Journalism & Public Relations
Genesys Telecommunications Laboratories, Inc. September 2012 - Present
BearingPoint, Inc. Liquidating Trust July 2010 - September 2012
BearingPoint, Inc. May 2008 - June 2010
Alcatel-Lucent February 2001 - May 2008
Paymentech 1990 - 2001
Skills
Mergers, Litigation, Corporate Law, Corporate Governance, Risk Management, Commercial Litigation, Litigation Support, Contract Management, Process Improvement, Due Diligence, Restructuring, Mergers & Acquisitions, Negotiation
Education
Tarleton State University 1984 — 1988
Bachelor of Science, Criminal Justice
Echopass Corporation 2002 - 2010
Genesys Telecommunications Laboratories 2000 - 2001
Genesys Telecommunications Laboratories, Inc. 1999 - 2000
Oracle 1996 - 1999
Oracle Corporation 1994 - 1995
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Salesforce.com, Professional Services, Sales Enablement, CRM, Account Management, Leadership, Strategic Partnerships, New Business Development, Direct Sales, Business Process..., Sales Management, Project Management, Sales Process, Sales, Demand Generation, Go-to-market Strategy, Lead Generation, Channel Partners, Software Industry, Start-ups, Managed Services, Business Alliances, Partner Management, Product Management, Business Intelligence, Sales Operations, Strategy, Selling, Analytics, Business Development
Education
University of Southern California - Marshall School of Business 2011 — 2013
MBA
St. Mary's College of California 1989 — 1993
BA, Communications
San Marino High School 1986 — 1989
Chandler School
Huntington School
Virtual Hold Technology (VHT) January 2014 - Present
Echopass (acquired by Genesys, Inc.) July 2012 - January 2013
Five9 June 2010 - July 2012
Ribbit November 2008 - June 2010
Polycom October 2006 - November 2008
Genesys May 2006 - October 2006
Genesys November 2003 - May 2006
Brooktrout Technology, Inc. April 2002 - November 2003
Telera, Inc. November 1999 - May 2002
Genesys Telecommunications Laboratories, Inc. April 1998 - November 1999
Skills
Unified Communications, XML, Product Management, SaaS, CTI, Enterprise Software, Telecommunications, Competitive Analysis, Start-ups, Cloud Computing, Go-to-market Strategy, Call Centers, Software Development, Strategy, Cross-functional Team..., SDLC, Integration, CRM, Product Marketing, Business Development, IP, Sales, Management, VoIP, Program Management, Leadership, Cisco Technologies, Professional Services, Outsourcing, Mobile Devices, Product Development, Solution Selling, Strategic Partnerships, Data Center, IVR, Contact Centers
Education
Career Development Institute (Montreal) 1991 — 1994
Diploma of Collegial Studies, Computer Science, Programmer/Analyst
HEC Montréal 1989 — 1991
Bachelors of Business Administration, Applied Economics
GoldenSource Corporation January 2012 - Present
Satmetrix Systems 2008 - 2011
XcitekSolutionsPlus (XSP) 2005 - 2008
GoldenSource Corporation 2003 - 2005
mFormation Technologies Inc. 2001 - 2003
SeeBeyond 2001 - 2001
Oracle Corporation 1999 - 2001
Genesys Telecommunications Laboratories, Inc. 1996 - 1999
Sybase, Inc. 1992 - 1996
United States Navy 1986 - 1992
Skills
Business Intelligence, Enterprise Software, Cloud Computing, Pre-sales, Business Development, Cross-functional Team..., SaaS, Requirements Analysis, CRM, Process Improvement, Product Management, Leadership, Business Analysis, Enterprise Architecture, Business Planning, Strategy, Integration, SDLC, Solution Selling, Management, IT Strategy, Analytics, Professional Services, Salesforce.com, Program Management, Strategic Planning, Software Project..., Vendor Management, Go-to-market Strategy, Outsourcing, Financial Services, ERP, Business Alliances, Sales Operations, Sales Process, Account Management, Consulting, Start-ups, Strategic Partnerships, Executive Management, Customer Experience, Business Process, Sales, Business Process..., Sales Enablement, Business Strategy
Education
Saint Peter's University 1991 — 1992
MBA
State University of New York College at Brockport 1984 — 1986
B.S.
University of Rochester 1984 — 1986
US Navy Officer Commission
Mohawk Valley Community College 1981 — 1983
A.A.
Stanford Hospital & Clinics December 2014 - Present
WD, a Western Digital company November 2013 - December 2014
Stanford Hospital & Clinics / Lucile Packard Children's Hospital August 2013 - October 2014
PG&E August 2012 - August 2013
Genesys Telecommunications Laboratories Inc February 2012 - August 2012
Palo Alto Medical Foundation September 2011 - February 2012
Kaiser Permanente June 2003 - June 2009
Hewlett-Packard January 1993 - December 2003
Skills
Strategic Planning, Supply Chain Management, Contract Negotiation, Supplier Evaluation, Purchasing, Procurement, Strategic Sourcing, Inventory Management, Training, Management, Project Management, SAP, Logistics, Program Management, Process Improvement, Contract Management, Materials Management, Access, Team Leadership, Supply Management, Cross-functional Team..., Vendor Management
Education
San Jose State University
CPM:
San Jose State University
Project Manager:
De Anza College
Procurement
San Jose City College
San Jose State University
Work 2 Future
Zigor USA Corp. October 2010 - July 2011
Transearch Latina America - Miami Office September 2009 - October 2010
Genesys Telecommunications Laboratories, Inc. October 2007 - December 2008
Emerson Network Power May 1999 - October 2007
TeleSwitch November 1994 - September 1998
CONTELMEX August 1992 - September 1993
AT&T de Mexico, S.A December 1990 - May 1992
ITSA, Mexico (Now Avaya Mexico) February 1989 - August 1990
Skills
Process Improvement, Business Development, Telecommunications, Strategy, Solution Selling, Business Planning, Management, Competitive Analysis, Project Management, Contract Negotiation, Market Research, Management Consulting, Negotiation, Leadership, New Business Development, Key Account Management, Channel Partners, Logistics, Sales Management, Forecasting, Cross-functional Team..., Engineering, Product Management, Marketing, Project Planning, Training, Market Analysis, Strategic Partnerships, International Sales, Advertising, Customer Service, Business Strategy, Team Leadership, International Business, CRM, Vendor Management, Customer Satisfaction, Strategic Planning
Education
Universidad Nacional Autónoma de México 1984 — 1988
BS Engineering, Electronics
Solarion January 2015 - Present
Foneclay Inc. February 2014 - December 2014
Motive (an Alcatel-Lucent company) July 2012 - January 2014
Alcatel-Lucent October 2009 - June 2012
Genesys Telecommunications Laboratories Inc. November 2003 - September 2009
Alcatel USA Inc. November 1998 - November 2003
DSC Communication Corporation May 1989 - September 1998
Skills
Product Development, Software Development, Product Management, Mobile Devices, Management, Product Strategies, Strategy, SaaS, Operations Management, Start-ups, Cost Accounting, Telecommunications, Program Management, Business Analysis, Leadership, Business Development, Data Center..., SDN, IVR, MAM, MDM, Network Management, Concept to Delivery..., Strategic and Proactive..., New Product Introduction, Offshore Organizational..., Enterprise Mobile..., Budget planning, Cost Control Management, Agile and Structured..., Acquisition Assessment..., Contact Centers, R&D, Quality Assurance, Introducing New Products, Enterprise Software, Professional Services
Education
University of North Texas
MS, Computer Science
University of North Texas
Bachelor's Degree, Computer Science
Dreams on a Dime March 2010 - December 2014
Prosper Marketplace November 2011 - March 2014
The San Francisco Chocolate Factory September 2008 - November 2011
Clinique June 2008 - October 2008
Genesys Telecommunications Laboratories, Inc January 2008 - April 2008
Robert Half International Inc June 2007 - December 2007
See's Candies November 2001 - May 2007
Skills
Customer Service, Microsoft Office, Data Entry, Outlook, Salesforce.com, ShoreTel, PowerPoint
Education
2004 - 2007Skyline Community College 2004 — 2007
A.S, Business Administration; Business Administration
Skyline College 2004 — 2007
Associates Degree, Business Administration
South San Francisco High School, South San Francisco 1997 — 2001
diploma, General Education
MXM (Meredith Xcelerated Marketing) March 2015 - Present
Cast Further, LLC January 2008 - Present
Genesys Telecommunications Laboratories, Inc. October 2011 - November 2013
TRD Mobile Marketing July 2009 - October 2011
MobileLife, Inc. 2006 - July 2009
HipCricket 2008 - 2008
Gold Mobile 2007 - 2008
Entriq, Inc. 2006 - 2007
Robert A. Stanger & Company, Inc. 2001 - 2005
iBeam Broadcasting, Inc. & Globix Streaming Media Group 1998 - 2001
Skills
Mobile Marketing, Mobile Devices, Strategy, E-commerce, Marketing Strategy, Mobile Strategy, Mobile Advertising, Digital Marketing, Mobile Applications, CRM, Business Development, SMS, Mobile Technology, Text Marketing, Mobile Commerce, Lead Generation, Marketing Management, Social Media, Product Marketing, Social Media Marketing, Marketing, Advertising, Strategic Partnerships, Creative Direction, Digital Strategy, Leadership, Start-ups, Conversion Optimization, Consulting, Product Management, SEM, Social Networking, Product Development, Analytics, Management, Solutions Marketing, New Business Development, SaaS, Mobile Communications, Mobilizing Loyalty..., Online Advertising, Entrepreneurship, Online Marketing, Sales, Integrated Marketing, Strategic Planning, Drones, Digital Media, Networking
Education
University of Phoenix 1998 — 2007
BS, E-Business, E-Business
US Navy Nuclear Submarine School 1989 — 1993
Electronics, Inertial Navigation Systems
Genesys Telelecommunications Laboratories, Inc. March 2012 - Present
Genesys Telecommunications Laboratories, Inc. May 2007 - March 2012
Hewlett-Packard January 2007 - April 2007
Mercury Interactive Corporation November 2003 - January 2007
Liquid Audio, Inc. October 1997 - May 2003
Insignia Solutions, plc July 1997 - October 1997
Insignia Solutions, plc January 1996 - June 1997
Insignia Solutions, plc May 1994 - December 1995
Island Graphics Corporation January 1992 - May 1994
Ernst & Young January 1988 - March 1991
Skills
Forecasting, Strategic Financial..., Budgets, Financial Modeling, Financial Analysis, Financial Reporting, Variance Analysis, System Implementations, Management, Accounting, SEC Financial Reporting, IPO, Consolidation, Microsoft Excel, Cognos, Essbase, NetSuite, SAP, Lawson General Ledger, Great Plains Software, Data Analysis, Finance, Financial Planning, Mergers & Acquisitions, Start-ups, SEC filings, Strategic Planning, Due Diligence, General Ledger, Sarbanes-Oxley Act
Education
University of California, Berkeley, Haas School of Business 1984 — 1987
B.S.
Crowe Barry Consulting Group, LLC February 2013 - Present
Genesys April 2012 - January 2013
Genesys July 2010 - April 2012
Alcatel-Lucent July 2010 - February 2012
Genesys Telecommunications July 2008 - June 2010
Genesys Telecommunications Laboratories, Inc. June 2003 - June 2008
Zamba Solutions January 2001 - June 2003
Razorfish April 2000 - January 2001
PriceWaterhouseCoopers January 1999 - April 2000
Deloitte September 1996 - January 1999
Skills
CTI, IVR, Contact Centers, Enterprise Software, SaaS, Cloud Computing, Global Sales Executive, Global Professional..., Mentoring, Certified Public..., Business Intelligence..., Data Analytics, Management Consulting, Unified Communications, Call Center, Professional Services, Telecommunications, Workforce Management, Solution Selling, Go-to-market Strategy, VoIP, Telephony, SIP, Partner Management, Customer Experience, Managed Services, Product Management, Channel, Integration, Channel Partners, Business Alliances, Mobile Devices, Cross-functional Team..., Program Management, Strategic Alliances, Vendor Management, Direct Sales, Start-ups, CRM, Pre-sales, Strategic Partnerships, Call Centers, Outsourcing, Management, Solution Architecture, Contract Negotiation, Sales Enablement, Strategy, Wireless, Software Industry
Education
INSEAD (SG) 2011 — 2011
Executive Management Program, Executive Management Certification of Completion - Top 100 Global Managers
Bentley University 1992 — 1996
BS, Accountancy
AppNexus January 2015 - Present
Genesys Telecommunications Laboratories, Inc. March 2012 - January 2015
Rezolve Group INC May 2011 - September 2011
KIKA Clinical Solutions June 2010 - January 2011
Dance Fever Dance Studio January 2004 - September 2009
Human Care Systems June 2009 - August 2009
Jewish Young Adult Research May 2008 - August 2008
ATAFA Sporting Goods May 2007 - July 2008
Dance Fever Dance Studio January 2003 - February 2007
Pierce Elementary School October 2005 - May 2006
Skills
Microsoft Office, Analysis, Data Analysis, SQL, Databases, Statistics, Customer Service, Matlab, Microsoft Word, Social Media
Education
McGill University 2009 — 2011
Mathematics, Economics
Boston University 2007 — 2009
Mathematics, Economics, Science
Newton South High School
Genesys Telecommunications Laboratories Inc. February 2012 - Present
Alcatel-Lucent (Genesys Business Unit) July 2005 - February 2012
Alcatel-Lucent (Genesys Business Unit) March 2003 - July 2007
United States Marine Corps Reserve January 1996 - June 2003
Genesys Telecommunication Laboratories Inc. November 2000 - March 2003
Genesys Telecommunications Laboratories Inc. November 1999 - June 2000
Genesys Telecommunication Laboratories Inc. June 1999 - November 1999
California Public Utilities Commission April 1998 - June 1999
Skills
Genesys, Testing, Test Automation, SIP, Test Planning, Software Quality..., Unix, SQL, Test Cases, JavaScript, VOIP, Genesys Framework, Python, Selenium, ClearCase, Linux, White Box Testing, Black Box Testing, VOICE XML, IP, CSS3, Visual Test, Siebel 7.x, Test Management, Test Case Generation, Windows, AIX 5.x, Solaris 8/9/10, XML, Tomcat, IIS, HPUX 11i, SilkTest, Terminal Server, VMware, API Testing, IBM Rational Robot, Unix Shell Scripting, VXML, SQA Robot, JIRA, Jenkins, Shell Scripting, Telephony
Education
SFSU 1995 — 2002
Computer Science
George Washington High School 1993 — 1995
High School
University of California Office of the President January 2015 - Present
Boy Scouts of America March 2004 - Present
Genesys Telecommunications Laboratories Inc. May 2014 - January 2015
Five9 October 2013 - January 2014
Copart May 2013 - September 2013
Safeway October 2012 - May 2013
AT&T June 1979 - October 2012
Bellcore August 1994 - August 1995
Skidmore Owings & Merrill LLP (SOM) October 1977 - June 1979
Skills
Budgeting, Requirements Analysis, Telecommunications, Documentation, Analysis, Project Management, Software Documentation, Budgets, Program Management, Vendor Management, Cross-functional Team..., Oracle, PMP, Process Improvement, Visio, Integration, SDLC, Business Analysis, IT Management, IT Strategy, Project Portfolio...
Education
Golden Gate University 1980 — 1986
Masters of Business Administration, Telecommunication Management
California State University-Sacramento 1974 — 1977
Bachelor of Science, Management Information Science
College of San Mateo 1972 — 1974
Assoc of Arts, Business Administration
South San Francisco High School 1969 — 1972
High School Degree, College/University Preparatory and Advanced High School/Secondary Diploma Program
Transera Communications, Inc. January 2009 - Present
Transera Communications, Inc. January 2004 - Present
Genesys Telecommunications Laboratories, Inc. August 2002 - November 2003
Telera, Inc September 1998 - August 2002
VOIS Corporation December 1996 - December 1997
Novell, Inc. July 1989 - November 1996
Excelan 1985 - 1989
Ungermann-Bass 1983 - 1985
COMSAT 1981 - 1983
Skills
SaaS, Enterprise Software, Cloud Computing, Architecture, Perl, Product Management, VoIP, Web Services, Integration, Linux, Agile Methodologies, Java, XML, C++, Pre-sales, Start-ups, C, Telecommunications, Security, Business Intelligence
Education
University of Illinois at Urbana-Champaign 1979 — 1981
PhD program, Computer Science
University of Tennessee-Knoxville 1977 — 1979
MS, Computer Science
IIT Madras 1972 — 1977
B. Tech., EE
Genesys Telecommunications Laboratories, Inc. September 2000 - Present
Kyiv Taras Shevchenko University September 1999 - August 2000
CheSCIR - Chernobyl Scientific Centre of International Researches July 1998 - December 1998
Ukrainian Radiology Educational Centre and TESEC June 1996 - March 1998
Kyiv Petro Mohyla scientific board May 1994 - April 1995
Kyiv Taras Shevchenko University August 1990 - October 1994
Soviet Army October 1982 - October 1984
Kiev school 130 September 1981 - October 1982
Skills
Linux, Java, C, C#, Visual Basic, Windows, Software Development, Unix, OOP, Microsoft SQL Server, .NET, C++, Visual Studio, XML, HTML, JavaScript, IIS, Intel, Powershell, JMS, Android, Python, XSLT, Genesys, Software Engineering, Database Design, ASP, Scripting, Test Automation, x86 Assembly, FoxPro, Microsoft Office, Reverse Engineering, ADO, SQL Server, Disassembly, AMD64, X86_64, Crash Dump Analysis, Oracle, Shell Scripting, Perl, Databases, TCP/IP, Agile Methodologies, Software Design, unixODBC, Lync Server 2013
Education
Kyiv National Taras Shevchenko University 1985 — 1990
M.Sc. with honours
Kyiv school 130 1971 — 1981
high school / secondary education
Genesys Telecommunications Laboratories, Inc. October 2000 - Present
Institute for Automation and Control Processes, Russian Academy of Sciences August 1982 - October 2000
Moscow Stock Exchange September 1996 - August 2000
Skills
CTI, Enterprise Software, Genesys, Unified Communications, Pre-sales, Solution Architecture, Software Development, Telecommunications, Go-to-market Strategy, Databases, Mobile Applications, Virtualization, SIP, Security, Shell Scripting, Mobile Devices, Solaris, SQL, VXML, Java, Product Management, Software Project..., Telephony, XML, SOA, CRM, Software Design, Web Services, Agile Methodologies, Cisco Technologies, Software Engineering, Tomcat, Linux, Architecture, Multithreading, VoIP, Cloud Computing, Oracle, Java Enterprise Edition, Scrum, Requirements Analysis, Routing
Education
Московский Физико-Технический Институт (Государственный Университет) (МФТИ) / Moscow Institute of Physics and Technology (State University) (MIPT) 1972 — 1978
Master’s degree, Engineering physics and cybernetics
Self Employed October 2012 - Present
PSS help (Product Support Solutions) October 2012 - March 2014
Genesys Telecommunications Laboratories Inc. June 1997 - November 2007
Arthur Andersen LLP September 1994 - June 1997
Skills
Leadership, Business Strategy, Corporate Finance, Cloud Computing, Start-ups, Product Management, Strategic Financial..., Contact Centers, Telecommunications, Professional Services, Call Center, Enterprise Software, SaaS, Finance, Banking, Call Centers, CRM, Strategic Partnerships, Outsourcing, Business Development, Strategy, Management
Education
San Francisco State University 1989 — 1994
Bachelor of Science (B.S.), Business Administration and Accounting
Retired January 2012 - Present
Genesys July 2011 - January 2012
Genesys March 2009 - July 2011
Genesys Telecommunications Laboratories, Inc. 2005 - December 2007
Genesys March 2002 - March 2005
Aspect 1996 - 1999
Aspect Communications 1996 - 1999
Aspect Telecommunications 1996 - 1999
Education
California Polytechnic State University-San Luis Obispo 1984 — 1989
Bachelor of Arts (B.A.), Communications
Genesys January 2015 - Present
Genesys Telecommunications Laboratories, Inc. October 2011 - December 2014
Genesys Telecommunications Laboratories, Inc. 2008 - September 2011
Genesys Telecommunications Laboratories, Inc. February 2008 - January 2009
Genesys Telecommunications Laboratories, Inc. January 2005 - December 2007
Genesys Telecommunications Laboratories, Inc. April 2002 - December 2005
Avantgo February 2000 - April 2002
Genesys Telecommunications Laboratories, Inc February 1998 - February 2000
Skills
CTI, Enterprise Software, Professional Services, Solution Architecture, VoIP, Mobile Devices, SIP, Sales, Telecommunications, IVR, SaaS, Channel Partners, Contact Centers, Call Centers, Start-ups, Inbound Marketing, Team Leadership, Genesys, Customer Experience, Pre-sales, Go-to-market Strategy, Selling, Cloud Computing, Lead Generation, ACD, Salesforce.com, Management, Business Development, IP, Product Marketing, CRM, Direct Sales, Solution Selling, Managed Services, Workforce Management, Sales Engineering, Account Management, Sales Management, Telephony, Sales Enablement, Speech Recognition, Software Industry, Product Management, Business Intelligence, Analytics, Strategic Partnerships, Unified Communications, Integration, Business Alliances, Partner Management
Education
Florida State University - College of Business 1981 — 1984
Bachelor of Business Administration (BBA), Management Information Systems, General
Ft Lauderdale Christian High School
Virtual Hold Technology May 2012 - Present
Alcatel-Lucent 2009 - 2012
Genesys Telecommunications Laboratories, Inc. 2002 - 2012
Genesys Telecommunications Laboratories, Inc. 2006 - 2009
Genesys Telecommunications Laboratories, Inc. 2002 - 2006
Genesys Telecommunications Laboratories, Inc. 2001 - 2002
Genesys Telecommunications Laboratories, Inc. 1999 - 2001
Informix Software Inc. 1993 - 1999
Data General 1989 - 1993
Skills
IVR, Genesys, Enterprise Software, CTI, Solution Architecture, Pre-sales, ACD, Professional Services, Integration, VoIP, Product Management, Solution Selling, SaaS, Leadership, SIP, Unified Communications
Education
Staffordshire University 1977 — 1981
Bachelor of Science (B.Sc.), Computer Science (with Hons.)
SAS Institute February 2008 - Present
First Citizens Bank August 2005 - February 2008
NC State Employees Credit Union September 2004 - August 2005
Wake County Public School System August 2002 - September 2004
Genesys Telecommunications Laboratories, Inc June 2001 - December 2001
IBM September 1977 - June 2001
Skills
Enterprise Software, Agile Methodologies, Software Project..., Software Development, SOA, Integration, Vendor Management, IT Strategy, Business Intelligence, Product Management
Education
Elizabethtown College
Bachelor’s Degree, Mathematics and Computer Science, 3.76 GPA of 4.0
The Johns Hopkins University
Master’s Degree, Computer Science, 3.9 GPA of 4.0
Genesys May 2015 - Present
Five9 September 2011 - May 2015
Alcatel-Lucent January 2010 - September 2011
Genesys Telecommunications Laboratories, Inc August 2002 - December 2009
Health Patterns, LLC September 1998 - August 2002
DST Systems, Inc 1992 - 1998
Cerner Corporation 1989 - 1992
Skills
C#, Cloud Computing, Enterprise Software, IVR, Integration, Java, Objective-C, Professional Services, Telecommunications, VoIP, XML, iOS development, SQL, SIP, Contact Centers, CTI, CRM, SaaS, Strategy
Education
Kansas State University 1986 — 1989
B.S., Computer Science
Genesys Telecommunications Laboratories, Inc. July 2014 - December 2014
Pace Research, Indore, India May 2013 - July 2013
CapitalVia Global Research Limited January 2011 - June 2012
Birla Sun Life Mutual Fund, Gwalior, India June 2010 - July 2010
Skills
Business Analysis, Financial Analysis, Team Management, Capital Markets, Derivatives, Business Development, Corporate Finance, Equities, Market Research, Microsoft Excel, Vendor Management, Management, Microsoft Office, MIS, PowerPoint
Education
San Jose State University 2013 — 2015
Master of Business Administration (M.B.A.), Marketing and Finance, 3.83
Prestige Institute of Management and Research 2009 — 2011
Master of Business Administration (M.B.A.), Accounting and Finance
Dolby Laboratories July 2013 - February 2014
Electronic Arts August 2012 - July 2013
Acteva, Inc October 2011 - July 2012
Genesys Telecommunications Laboratories, Inc July 2007 - October 2011
Obopay Inc May 2006 - February 2007
TomatoVine Inc August 2005 - May 2006
SysMaster Corporation September 2004 - August 2005
Sprint Inc., PCS Group January 2001 - May 2004
Education
City College of San Francisco
San Beda College
Associate Degree, Business Management