Genesys Telecommunications Labs

Industry: Customer experience company

Description

Genesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC

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Genesys Telecommunications Labs Employees

Employee
Years
Job
Industry
Sergey Menshikov Sergey Menshikov San Francisco Bay Area Details
Sergey Menshikov's Genesys Telecommunications Labs Experience August 1996 - July 2001
Job bridging the expectations gap
Industry Computer Software
Experience
Bright Pattern, Inc   April 2010 - Present
Frontrange Solutions, Inc   June 2004 - March 2010
Cayo Communications, Inc   February 2002 - June 2004
Genesys Telecommunications Labs   August 1996 - July 2001
Taichu Co LTD   March 1994 - August 1996

Skills
Cloud Computing, SaaS, VoIP, Enterprise Software, IT Service Management, Mobile Applications, Product Management, Agile Methodologies, Distributed Systems, Software Project..., Mobile Devices, Professional Services, Integration, Agile Project Management, Scrum, Telecommunications, Java, Channel, Software Engineering, Software Development, Go-to-market Strategy, Rich Contact Experience..., Scalability, Web Services, Solution Architecture, Networking, Solution Selling, Contact Centre...

Education
Far Eastern State Technical University   1990 — 1995
Bachelor, Software Engineering

Bill Grabner Bill Grabner Sacramento, California Area Details
Bill Grabner's Genesys Telecommunications Labs Experience 2003 - December 2008
Job Senior Vice President Business Development at Phacil, Inc
Industry Computer Software
Experience
Phacil, Inc  June 2015 - Present
Zebra Technologies  July 2014 - June 2015
Genesys  January 2009 - June 2014
Genesys Telecommunications Labs   2003 - December 2008
Genesys  July 2004 - December 2006
Aspect Communications  2000 - 2005
Aspect  2000 - 2004
Siemens  March 1998 - March 2000
Fiserv EFT  January 1995 - March 1998
Fiserv EFT  June 1993 - December 1995

Skills
Sales Engineering, Contact Centers, Sales Management, Sales, Business Development, Management, Product Demonstration, Engineering, IVR, CTI, SaaS, Enterprise Software, Unified Communications, Solution Selling, SIP, Pre-sales, Genesys, Managed Services, Professional Services, Direct Sales, Call Centers, Cloud Computing, Leadership

Education
Oregon State University   1988 — 2003
Bachelor of Applied Science (BASc), Business Administration and Management, General

Oregon State University   1988 — 1993
Bachelor of Arts (BA), Accounting and Business/Management

Julie Kano Julie Kano San Francisco Bay Area Details
Julie Kano's Genesys Telecommunications Labs Experience February 2000 - September 2000
Job Editor; Technical Writer at SelfEmployed
Industry Computer Software
Experience
Self-Employed  November 2011 - Present
Moody's Analytics  July 2008 - November 2011
Moody's KMV  October 2000 - July 2008
Genesys Telecommunications Labs   February 2000 - September 2000
Reef  September 1999 - January 2000
DA Consulting Group  May 1999 - July 1999
CSAA  1998 - 1999

Skills
FrameMaker, RoboHelp, Online Help, Technical Writing, Content Management, Technical Documentation, Technical Communication, Microsoft Office, Software Documentation, Microsoft Word, Copy Editing, Developmental Editing, Agile, Marketing Communications, Content Development, Adobe Acrobat, Visio, Editing, Documentation, HTML, Writing, Word, Photoshop, Manuals, SharePoint, Excel, Dreamweaver, Document Management, Analytics, Content Strategy, User Experience, Web Content, Newsletters, Information Architecture, Usability Testing, SnagIt, Agile Methodologies

Education
San Diego State University-California State University   1992 — 1995
Bachelor of Science (B.S.), Business-Marketing

Charlie Stackhouse Charlie Stackhouse Greater Boston Area Details
Charlie Stackhouse's Genesys Telecommunications Labs Experience May 2006 - December 2009
Job Software Sales Professional
Industry Information Technology and Services
Experience
Five9  January 2014 - September 2014
Genesys  January 2010 - December 2013
Genesys Telecommunications Labs   May 2006 - December 2009
VoiceGenie   2004 - 2006
Convergys  2001 - 2004
Octel/Lucent   1992 - 2000

Skills
Enterprise Software, Unified Communications, SaaS, Solution Selling, IVR, Contact Centers, Cloud Computing, CTI, VoIP, Marketing, Complex Sales, SIP, Cloud Applications, Customer Experience, CXO level engagement

Education
Penn State University

Tim Barnes Tim Barnes Kansas City, Missouri Area Details
Tim Barnes's Genesys Telecommunications Labs Experience 1998 - 2002
Job Director of Contact Center Product Management at RightNow Technologies
Industry Computer Software
Experience
RightNow Technologies  December 2011 - Present
OpenMethods  October 2010 - December 2011
OpenMethods  December 2003 - October 2010
Eclipse Foundation  December 2006 - December 2008
Genesys Telecommunications Labs   1998 - 2002
Sprint LTD  1997 - 1998

Skills
Product Management, Open Source Software, Contact Centre, IVR, CRM software, UML, VXML, Genesys, Software Project..., Intellectual Property, Contract Negotiation, P&L Management, Entrepreneurial..., Telecommunications, Telephony, Interaction Design, Public Speaking, Team Building, SIP, Web Services, Business Process Design, Agile Methodologies, Scrum, Contact Centers, CRM, Entrepreneurship, SaaS, Enterprise Software, Start-ups, Cloud Computing, Integration, Customer Experience, Call Centers, Professional Services, Data Center, Sales Engineering, VoIP, Software Development, CTI, Mobile Devices, Speech Recognition, Pre-sales, Unified Communications, Managed Services, Management, Product Marketing, Open Source, Go-to-market Strategy, Solution Architecture, Strategic Partnerships

Education
Clinton High School   1986 — 1989

Vanderbilt University
Electrical Engineering

University of Missouri - Kansas City   1995 — 1997
Computer Science & Telecommunications Program

Bruce Acheson Bruce Acheson Gilbert, Arizona Details
Bruce Acheson's Genesys Telecommunications Labs Experience March 2004 - April 2008
Job
Industry Computer Software
Experience
Transversal Corporation Ltd   April 2015 - Present
ECENTA America, Inc.   February 2012 - April 2015
The Service Council   November 2011 - June 2012
Convergys  January 2010 - July 2011
Chordiant Software  April 2008 - November 2009
Genesys Telecommunications Labs   March 2004 - April 2008
SkillFusion Software   March 2003 - March 2004
Oracle Corporation  November 1999 - January 2003
Vantive Corporation  1997 - 1999

Skills
Microsoft Office, Direct Sales, Sales Presentations, Customer Relations, International Business, Social Networking, Word, Excel, PowerPoint, Consultative Selling, Outlook, Alliances, Call Center, SaaS, Channel, Cloud Computing, Strategic Partnerships, Business Alliances, Selling, CRM, Call Centers, Enterprise Software, Go-to-market Strategy, Customer Service, Professional Services, Customer Experience, Account Management, Business Intelligence, Management, Product Marketing, Leadership, Sales Operations, Telecommunications, Sales, Solution Selling, Strategy

Education
University of Hawaii at Manoa
3 BA, Philosophy, Sociology, Education

Nitin Shroff Nitin Shroff San Francisco Bay Area Details
Nitin Shroff's Genesys Telecommunications Labs Experience January 2005 - June 2008
Job Sr. Product Manager at Avaya
Industry Computer Software
Experience
Avaya  June 2010 - Present
TuVox  June 2008 - June 2009
Genesys Telecommunications Labs   January 2005 - June 2008
Iron Speed, Inc.   2003 - 2005
nSite Software   2001 - 2002
Actionbase   2000 - 2001
Technical Communities  1998 - 2000
Telogy  1995 - 1998

Skills
Product Management, SaaS, Enterprise Software, CRM, Product Marketing, Channel Partners, Product Development, Cross-functional Team..., Competitive Analysis, Cloud Computing, Lead Generation, Leadership, E-commerce, Pricing, Go-to-market Strategy, Mobile Applications, Software Development, Product Lifecycle..., Strategy, IVR, Business Process..., Agile Methodologies

Education
Drexel University - LeBow College of Business
MBA

New Jersey Institute of Technology
MSME

University of Mumbai
Bachelor of Engineering (BE)

Alex Khodorenko Alex Khodorenko San Francisco Bay Area Details
Alex Khodorenko's Genesys Telecommunications Labs Experience January 1999 - June 2002
Job Senior Software Development Manager at Genesys
Industry Computer Software
Experience
Genesys Telecommunications  2002 - Present
Genesys Telecommunications Labs   January 1999 - June 2002
Genesys Telecommunications Labs   January 1997 - January 1999
Procter & Gamble  1996 - 1996
Coca-Cola  1994 - 1996

Skills
XML, Unix, Java, Eclipse, Integration, C++, Software Design, Java Enterprise Edition, Microsoft SQL Server, Oracle, OOP, TCP/IP, Multithreading, CTI, Genesys

Education
Belarusian State University   1989 — 1994
MS, Nuclear Physics and Electronics

School 31   1979 — 1989
High School Diploma, Physics

Ralf Pfeiffer Ralf Pfeiffer San Francisco Bay Area Details
Ralf Pfeiffer's Genesys Telecommunications Labs Experience April 2004 - November 2006
Job Business Systems Integrator Analyst at Google
Industry Computer Software
Experience
Google  January 2014 - Present
Five9  June 2011 - September 2013
Plastic Logic  September 2008 - May 2011
Five9  January 2008 - September 2008
Netflix  November 2006 - January 2008
Genesys Telecommunications Labs   April 2004 - November 2006
BeVocal  April 2000 - June 2003
IBM  January 1998 - March 2000
Taligent, Inc  February 1994 - January 1998
Rational Software  December 1990 - February 1994

Skills
Android, Agile Methodologies, XML, Mobile Applications, Web Services, Software Development, SIP, Software Engineering, Mobile Devices, Enterprise Software, Integration, Embedded Systems, Cloud Computing, Agile Project Management, Product Management, Java, SDLC, Architectures, Testing, Start-ups, Cross-functional Team..., CRM, Strategy, C++

Education
University of Pennsylvania

Brandon Hughes Brandon Hughes San Francisco Bay Area Details
Brandon Hughes's Genesys Telecommunications Labs Experience February 2004 - Present
Job VP Finance at Genesys Telecommunications
Industry Computer Software
Experience
Genesys Telecommunications Labs   February 2004 - Present
Genesys Telecommunications  July 2001 - January 2004
PeopleSoft  August 2000 - May 2001
PeopleSoft  September 1998 - August 2000
Oracle  July 1995 - August 1998
Oracle Corporation  July 1992 - June 1995
Oracle Corporation  September 1989 - June 1992
Arthur Andersen  August 1986 - August 1989

Education
Santa Clara University
BSC, Accounting

Frederick Teo Frederick Teo Vancouver, Canada Area Details
Frederick Teo's Genesys Telecommunications Labs Experience June 1999 - August 2009
Job Customer Contact Management at TELUS
Industry Information Technology and Services
Experience
TELUS  February 2011 - Present
Eptica   October 2009 - September 2010
Genesys  November 1999 - August 2009
Genesys Telecommunications Labs.  June 1999 - August 2009
Intervoice Inc.  March 1995 - June 1999
Intervoice, inc.   June 1995 - March 1999
Advantech Peripherals (S) Pte Ltd   1993 - May 1995

Skills
Intelligent Call Routing, NICE Call Recording, SaaS, Solution Selling, Pre-sales, Telecommunications, Business Development, Management, Software Project..., Solution Architecture, Sales, Contact Centers, Training, Multi-channel Marketing, International Sales, Enterprise Software, Cloud Computing

Education
Acadia University   1989 — 1993
BCS, Computer Science

Aljunied Vocational Institute   1984 — 1986
Certification, Electronic Servicing (Trade II)

Jurong Vocational Institute   1979 — 1981
Certification, Electronics Servicing

Mount Vernon Secondary School   1976 — 1979

Dmitry Kohmanyuk Dmitry Kohmanyuk San Francisco, California Details
Dmitry Kohmanyuk's Genesys Telecommunications Labs Experience November 1996 - August 2004
Job Systems Integration Engineer
Industry Information Technology and Services
Experience
Intuix LLC / kolo.net   May 2005 - Present
Hostmaster Ltd.   February 2001 - Present
Blinck   2007 - 2007
Filmloop, Inc.   March 2006 - December 2006
AdBrite  2006 - 2006
Netli  August 2004 - December 2005
Genesys Telecommunications Labs   November 1996 - August 2004
Communication Systems Ltd   1991 - 1995
Communication Systems, Ltd. (later CS/Monolit Network Centre)   1991 - 1995

Skills
DNS, TCP/IP, Perl, C, Unix, Shell Scripting, Subversion, Apache, Virtualization, System Administration, Network Administration, FreeBSD

Education
Kiev State University   1987 — 1992
M.S. equivalent, Cybernetics Faculty

Kyiv National Taras Shevchenko University   1987 — 1992
masters, mathematics, programming

Bob Thronson Bob Thronson San Francisco Bay Area Details
Bob Thronson's Genesys Telecommunications Labs Experience 2002 - 2009
Job VP Marketing & Business Development at Vigilent
Industry Information Technology and Services
Experience
Vigilent  2011 - Present
Gryphon Capital Management LLC   2009 - 2011
Genesys Telecommunications Labs   2002 - 2009
Telera  1999 - 2002
Silicon Wireless  1996 - 1999
Centex Telemanagement  1989 - 1995

Skills
Business Development, Marketing, Executive Management, Leadership, Marketing Strategy, Cleantech, Strategy, Public Speaking, Internet of Things, Data Center, Field Marketing, Product Marketing, Cross-functional Team..., Energy, Go-to-market Strategy, Management, Clean Energy..., Global Channel..., Energy Efficiency, Start-ups, Entrepreneurship, Enterprise Software, Strategic Partnerships, SaaS, New Business Development, Product Management, Telecommunications, Partnerships

Education
Stanford University Graduate School of Business
Master of Business Administration (M.B.A.), Marketing focus

Stanford University
MS/BS, Industrial Engineering & Engineering Management

Igor (Edgar) Kraychik Igor (Edgar) Kraychik San Francisco Bay Area Details
Igor (Edgar) Kraychik's Genesys Telecommunications Labs Experience 1997 - 1999
Job Entrepreneuring Product Executive | Digital Transformational Strategist | Customer Engagement Visionary |Creative Dynamo
Industry Computer Software
Experience
Exigen EbIT Inc.   April 2011 - November 2013
Pareto Communications   August 2008 - March 2011
Collabrient Networks   August 2007 - September 2008
Alcatel  January 2000 - July 2007
SAIC  January 1999 - January 2000
Genesys Telecommunications Labs   1997 - 1999
Mitel  1995 - 1997

Skills
SaaS, Product Management, Telecommunications, Start-ups, Cloud Computing, Enterprise Software, Business Strategy, Go-to-market Strategy, Mobile Applications, Consulting, Enterprise Mobility, Project Portfolio..., Mobile Communications, Entrepreneurship, VoIP, Unified Communications, Business Development, Product Development, Strategic Partnerships, Management, Operations Management, Mobile Technology, Property & Casualty..., Local Marketing, Local Search, NGN, VAS, Business Intelligence, PaaS, Cloud Computing IaaS, Mobile Devices, Strategy, CRM, Professional Services, Integration, Product Marketing

Education
University of Ottawa   1991 — 1995
Bachelor Science with Honours, Information Management Systemns

Saint-Petersburg State University Information Technologies, Mechanic and Optics (University ITMO)   1985 — 1989
Bachelor of Science (BS), Computer Science

Paul Lasserre Paul Lasserre San Francisco Bay Area Details
Paul Lasserre's Genesys Telecommunications Labs Experience September 2015 - Present
Job Senior Program Manager, Corporate transformation at Genesys
Industry Computer Software
Experience
Genesys Telecommunications Labs   September 2015 - Present
Preferensis Inc.   January 2015 - Present
Nakedwines.com   June 2014 - September 2014
French Navy  August 2004 - August 2013

Education
Stanford University Graduate School of Business   2013 — 2015
Master of Business Administration (MBA)

Ecole Navale (French Naval Academy)
MS in Mechanical Engineering

Bob Huxley Bob Huxley Greater Boston Area Details
Bob Huxley's Genesys Telecommunications Labs Experience 1999 - 2004
Job Seasoned Sales Executive adept at selling complex technology based business solutions.
Industry Computer Software
Experience
Verizon Enterprise Solutions  May 2011 - Present
Lontra   2006 - 2008
Centra Software  2004 - 2006
Genesys Telecommunications Labs   1999 - 2004
Qunitus   1996 - 1999
Sybase  1989 - 1996
Oracle  1988 - 1989
MSA  1983 - 1988

Skills
Research, Microsoft Word, Management, Microsoft Excel, Microsoft Office, Leadership, Sales, Customer Service, PowerPoint, CRM, Cloud Computing, Unified Communications

Education
Drexel University
Master of Business Administration (MBA), Marketing

University of Massachusetts, Amherst
Bachelor of Business Administration (BBA), BBA

Wayne Shalom Wayne Shalom Greater Atlanta Area Details
Wayne Shalom's Genesys Telecommunications Labs Experience March 2006 - December 2011
Job Program Consultant at The Network
Industry Computer Software
Experience
NAVEX Global  October 2013 - Present
Intradiem  May 2011 - October 2013
Genesys Telecommunications Labs   March 2006 - December 2011
AMDOCS/CINGULAR WIRELESS   2004 - 2006
MACBETH WILLIAMS TELECONSULTING, INC.   2004 - 2004
AUTOMATIC DATA PROCESSING (ADP)   1998 - 2003
MCI - Quality Management Consulting   1994 - 1998

Skills
SaaS

Education
University of Hartford
BS - Business Administration

Steve Rust Steve Rust San Francisco Bay Area Details
Steve Rust's Genesys Telecommunications Labs Experience September 2008 - Present
Job SVP Corporate Development at Genesys
Industry Computer Software
Experience
Genesys Telecommunications Labs   September 2008 - Present
Global IP Solutions  April 2007 - July 2008
3Com Corporation  July 2000 - February 2007
Exactly Vertical, Inc.   January 1999 - July 2000
Gemini Consulting / The MAC Group   1995 - 1997
Peterson Consulting  1989 - 1991

Skills
Strategic Partnerships, Mergers, OEMs, Intellectual Property, Start-ups, SaaS, Go-to-market Strategy, Product Management, Business Alliances, Channel, Enterprise Software, Product Marketing, Solution Selling, Corporate Development, Cloud Computing, Business Development, Wireless, Telecommunications, Business Strategy, Unified Communications, Mobile Devices, Venture Capital, Mergers & Acquisitions, Management, New Business Development

Education
University of Pennsylvania - The Wharton School   1993 — 1995
MBA, Finance, Business Strategy

Santa Clara University   1985 — 1989
Bachelor of Commerce (B.Com.), Business Strategy and Planning

Gaya Vukkadala Gaya Vukkadala San Francisco Bay Area Details
Gaya Vukkadala's Genesys Telecommunications Labs Experience 2002 - 2004
Job SVP Engineering
Industry Computer Software
Experience
Transera Communications Inc   June 2004 - Present
Genesys  August 2003 - May 2004
Genesys Telecommunications Labs   2002 - 2004
Telera  March 1998 - August 2002
N.E.T   March 1997 - September 1998
Network Equipment Technologies  1996 - 1998
Novell  October 1987 - March 1996
Xerox  1984 - 1989
TCS  1979 - 1980

Skills
SaaS, Java, Linux, Telephony, C++, Windows, GUI, Databases, Enterprise Software, Distributed Systems, Software Development, XML, Agile Methodologies, Integration, Unix, Cloud Computing, Mobile Applications

Education
Rensselaer Polytechnic Institute   1980 — 1981
MS

Birla Institute of Technology and Science
BS

Alina Redka Alina Redka San Francisco Bay Area Details
Alina Redka's Genesys Telecommunications Labs Experience February 2008 - Present
Job Software QA Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys Telecommunications Labs   February 2008 - Present
Miratech  December 2006 - January 2008
Miratech  August 2004 - November 2006

Skills
JIRA, Testing, Test Cases, Software Quality..., Quality Assurance, Bug Tracking, Test Automation, Test Planning, Requirements Analysis

Education
Kyiv National Taras Shevchenko University   1999 — 2005
Master, Applied Mathematics

Bruce Chan Bruce Chan Toronto, Canada Area Details
Bruce Chan's Genesys Telecommunications Labs Experience July 2012 - Present
Job Quality Assurance Manager at Genesys
Industry Telecommunications
Experience
Genesys Telecommunications Labs   July 2012 - Present
Genesys Telecommunications Labs   February 2012 - July 2012
Alcatel-Lucent  July 2010 - January 2012
Wescom Solutions  May 2009 - June 2010
Scotiabank  June 2007 - March 2009
Genesys Telecommunications Labs   May 2006 - June 2007
VoiceGenie Technologies   September 2004 - May 2006
DataMirror Corporation  January 1999 - May 2004
DataMirror Corporation  July 1997 - January 1999

Skills
Test Automation, Agile Testing, Selenium, Jenkins, Robot Framework, Sybase, DB2, Oracle, Microsoft SQL Server, Linux, Windows, C, SDLC, Python, VXML, Perl, Agile Methodologies, PostgreSQL, Klocwork, Clover, Databases, Quality Assurance, Waterfall

Education
California State University-East Bay   1994 — 1997
M.S., Computer Science

University of California, Berkeley   1989 — 1993
B.S., Mechanical Engineering

Vladimir Afanasiev Vladimir Afanasiev San Francisco Bay Area Details
Vladimir Afanasiev's Genesys Telecommunications Labs Experience 1996 - Present
Job Sr. Director at Genesys
Industry Telecommunications
Experience
Genesys  Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs  1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company]   1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company]   1996 - Present
Alcatel-Lucent  1996 - Present
Genesys Telecommunications Lab  1996 - Present
Genesys Telecommunications Labs   1996 - Present
Genesys Telecom. Labs, Alcatel   1996 - Present

Education
Lomonosov Moscow State University (MSU)   1975 — 1981

Holly Brenckman Holly Brenckman Greater Philadelphia Area Details
Holly Brenckman's Genesys Telecommunications Labs Experience October 2005 - September 2008
Job Customer Success Manager at Genesys
Industry Information Technology and Services
Experience
Genesys  August 2014 - Present
Genesys  February 2011 - August 2014
Genesys Lab Canada   September 2008 - January 2011
Genesys Telecommunications Labs   October 2005 - September 2008
Vanguard  July 1996 - September 2005
Bell Atlantic  November 1992 - January 1996

Skills
CTI, Solution Architecture, Professional Services, VoIP, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, ACD, IVR, SaaS, Telephony, Pre-sales, SIP, Call Centers, Cloud Computing, Avaya, Genesys, Integration

Education
Immaculata University   2002 — 2005

Joseph Muin Joseph Muin San Francisco Bay Area Details
Joseph Muin's Genesys Telecommunications Labs Experience July 2001 - July 2005
Job Marketing Program Manager at eBay
Industry Marketing and Advertising
Experience
eBay  June 2012 - Present
Safeway  September 2009 - June 2012
Visa USA  July 2005 - July 2008
Genesys Telecommunications Labs   July 2001 - July 2005
Vicinity   September 1999 - January 2001
Oracle  May 1994 - July 1999

Skills
Digital Marketing, Integrated Marketing, Direct Marketing, Marketing Strategy, Email Marketing, Online Marketing, Multi-channel Marketing, Customer Acquisition

Education
San Francisco State University
B.S., Business Administration

Naveen Adapa Naveen Adapa San Francisco Bay Area Details
Naveen Adapa's Genesys Telecommunications Labs Experience November 2004 - Present
Job Staff Software Engineer at Genesys Telecommunications Labs
Industry Computer Software
Experience
Genesys Telecommunications Labs   November 2004 - Present
FedEx Express (Consultant)   November 2002 - October 2004
Sony Electronics Inc.  March 2000 - November 2002
Lucent Technologies  June 1996 - March 2000
CDOT India Limited   June 1993 - August 1994

Education
Utah State University   1994 — 1996
MS, Electrical and Computer Engineering

Osmania University   1989 — 1993
Bachelors, Electronics and Communication Engineering

Charles Rennie Charles Rennie Tampa, Florida Details
Charles Rennie's Genesys Telecommunications Labs Experience September 2012 - April 2013
Job Telecom SIP Architect
Industry Information Technology and Services
Experience
Genesys  June 2014 - Present
Genesys Telecommunications Labs   September 2012 - April 2013
at&t  April 2011 - September 2012
Nuance Communications  July 2010 - April 2011
WS iNet   February 2009 - September 2010
Infiniti Networking, Inc.   July 2006 - February 2009
AT&T  2007 - 2008
Aria Solutions  2006 - 2008
Perot Systems  2006 - 2006
BCE Elix  2005 - 2006

Skills
CTI, IVR, Genesys, Telecommunications, Integration, SIP, ACD, Cloud Computing, Telephony, Call Centers, VoIP, System Deployment, Call Center, Unified Communications, Workforce Management, Avaya, Business Intelligence, Pre-sales, Requirements Analysis, Solution Architecture, Professional Services, Routing, Call Routing, Troubleshooting, Testing, Wireless, Software Development, SaaS, MPLS, Cisco Technologies, Architecture, Speech Recognition, RFP, Hosted Services, Genesys Framework, GVP, Contact Center..., Microsoft SQL Server, Unix, PBX, Databases, Linux, SQL Server, Nuance, Disaster Recovery, Deployment, Application Development, Windows, SIP Trunking, Contact Centers

Education
Broward College   1979 — 1980
Non-credited, Electronic, Business

Genesys University
Genesys Certifications, Genesys Solutions

Jerry Craddock Jerry Craddock Greater Nashville Area Details
Jerry Craddock's Genesys Telecommunications Labs Experience 2005 - 2013
Job Sr. Principal, Consultant, Professional Services Global Best Practices at Genesys Telecommunications
Industry Information Technology and Services
Experience
Genesys  July 2013 - Present
Genesys Telecommunications Labs   2005 - 2013
Genesys Telecommunications Labs   June 2000 - June 2005
Telco Research  September 1998 - July 2000
US Navy  April 1990 - September 1998

Skills
Contact Centers, Genesys, IVR, CTI, ACD, Enterprise Architecture, Customer Experience, System Deployment, Routing, Pre-sales, SIP, Telephony, Unified Communications, Professional Services, Avaya, Solution Architecture, Telecommunications, Avaya Technologies

Education
Palomar College

Duane Lindsey Duane Lindsey Raleigh-Durham, North Carolina Area Details
Duane Lindsey's Genesys Telecommunications Labs Experience
Job Software Engineer at Genesys Telecommunications Labs
Industry Computer Software
Experience
Genesys Telecommunications Labs  

Skills
Electronics, Vehicles

Education
Union College
Master's degree, Computer Science

Colin Leonard Colin Leonard Raleigh-Durham, North Carolina Area Details
Colin Leonard's Genesys Telecommunications Labs Experience 2011 - Present
Job Sr. Principal Software Architect at Genesys Telecommunications Labs
Industry Telecommunications
Experience
Genesys Telecommunications Labs   2011 - Present
Alcatel-Lucent  2008 - 2011
Alcatel-Lucent  2006 - 2008
Alcatel-Lucent  2001 - 2005
IBM  June 1997 - June 2001

Skills
Accessibility, Globalization, Localization, Security Architecture..., Open Source Licensing, Java, Architecture, Export Control..., Call Center Architecture, Genesys, Architectures, IVR, User Interface, Security, CTI, SIP, Cloud Computing, SaaS, Software Development, Enterprise Software

Education
North Carolina State University   1995 — 1997
M.S., Computer Science

Alfred University   1991 — 1995
B.A., Computer Science

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