Genesys Telecommunications Labs
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Telecommunications Labs Employees
Bright Pattern, Inc April 2010 - Present
Frontrange Solutions, Inc June 2004 - March 2010
Cayo Communications, Inc February 2002 - June 2004
Genesys Telecommunications Labs August 1996 - July 2001
Taichu Co LTD March 1994 - August 1996
Skills
Cloud Computing, SaaS, VoIP, Enterprise Software, IT Service Management, Mobile Applications, Product Management, Agile Methodologies, Distributed Systems, Software Project..., Mobile Devices, Professional Services, Integration, Agile Project Management, Scrum, Telecommunications, Java, Channel, Software Engineering, Software Development, Go-to-market Strategy, Rich Contact Experience..., Scalability, Web Services, Solution Architecture, Networking, Solution Selling, Contact Centre...
Education
Far Eastern State Technical University 1990 — 1995
Bachelor, Software Engineering
Phacil, Inc June 2015 - Present
Zebra Technologies July 2014 - June 2015
Genesys January 2009 - June 2014
Genesys Telecommunications Labs 2003 - December 2008
Genesys July 2004 - December 2006
Aspect Communications 2000 - 2005
Aspect 2000 - 2004
Siemens March 1998 - March 2000
Fiserv EFT January 1995 - March 1998
Fiserv EFT June 1993 - December 1995
Skills
Sales Engineering, Contact Centers, Sales Management, Sales, Business Development, Management, Product Demonstration, Engineering, IVR, CTI, SaaS, Enterprise Software, Unified Communications, Solution Selling, SIP, Pre-sales, Genesys, Managed Services, Professional Services, Direct Sales, Call Centers, Cloud Computing, Leadership
Education
Oregon State University 1988 — 2003
Bachelor of Applied Science (BASc), Business Administration and Management, General
Oregon State University 1988 — 1993
Bachelor of Arts (BA), Accounting and Business/Management
Self-Employed November 2011 - Present
Moody's Analytics July 2008 - November 2011
Moody's KMV October 2000 - July 2008
Genesys Telecommunications Labs February 2000 - September 2000
Reef September 1999 - January 2000
DA Consulting Group May 1999 - July 1999
CSAA 1998 - 1999
Skills
FrameMaker, RoboHelp, Online Help, Technical Writing, Content Management, Technical Documentation, Technical Communication, Microsoft Office, Software Documentation, Microsoft Word, Copy Editing, Developmental Editing, Agile, Marketing Communications, Content Development, Adobe Acrobat, Visio, Editing, Documentation, HTML, Writing, Word, Photoshop, Manuals, SharePoint, Excel, Dreamweaver, Document Management, Analytics, Content Strategy, User Experience, Web Content, Newsletters, Information Architecture, Usability Testing, SnagIt, Agile Methodologies
Education
San Diego State University-California State University 1992 — 1995
Bachelor of Science (B.S.), Business-Marketing
Five9 January 2014 - September 2014
Genesys January 2010 - December 2013
Genesys Telecommunications Labs May 2006 - December 2009
VoiceGenie 2004 - 2006
Convergys 2001 - 2004
Octel/Lucent 1992 - 2000
Skills
Enterprise Software, Unified Communications, SaaS, Solution Selling, IVR, Contact Centers, Cloud Computing, CTI, VoIP, Marketing, Complex Sales, SIP, Cloud Applications, Customer Experience, CXO level engagement
Education
Penn State University
RightNow Technologies December 2011 - Present
OpenMethods October 2010 - December 2011
OpenMethods December 2003 - October 2010
Eclipse Foundation December 2006 - December 2008
Genesys Telecommunications Labs 1998 - 2002
Sprint LTD 1997 - 1998
Skills
Product Management, Open Source Software, Contact Centre, IVR, CRM software, UML, VXML, Genesys, Software Project..., Intellectual Property, Contract Negotiation, P&L Management, Entrepreneurial..., Telecommunications, Telephony, Interaction Design, Public Speaking, Team Building, SIP, Web Services, Business Process Design, Agile Methodologies, Scrum, Contact Centers, CRM, Entrepreneurship, SaaS, Enterprise Software, Start-ups, Cloud Computing, Integration, Customer Experience, Call Centers, Professional Services, Data Center, Sales Engineering, VoIP, Software Development, CTI, Mobile Devices, Speech Recognition, Pre-sales, Unified Communications, Managed Services, Management, Product Marketing, Open Source, Go-to-market Strategy, Solution Architecture, Strategic Partnerships
Education
Clinton High School 1986 — 1989
Vanderbilt University
Electrical Engineering
University of Missouri - Kansas City 1995 — 1997
Computer Science & Telecommunications Program
Transversal Corporation Ltd April 2015 - Present
ECENTA America, Inc. February 2012 - April 2015
The Service Council November 2011 - June 2012
Convergys January 2010 - July 2011
Chordiant Software April 2008 - November 2009
Genesys Telecommunications Labs March 2004 - April 2008
SkillFusion Software March 2003 - March 2004
Oracle Corporation November 1999 - January 2003
Vantive Corporation 1997 - 1999
Skills
Microsoft Office, Direct Sales, Sales Presentations, Customer Relations, International Business, Social Networking, Word, Excel, PowerPoint, Consultative Selling, Outlook, Alliances, Call Center, SaaS, Channel, Cloud Computing, Strategic Partnerships, Business Alliances, Selling, CRM, Call Centers, Enterprise Software, Go-to-market Strategy, Customer Service, Professional Services, Customer Experience, Account Management, Business Intelligence, Management, Product Marketing, Leadership, Sales Operations, Telecommunications, Sales, Solution Selling, Strategy
Education
University of Hawaii at Manoa
3 BA, Philosophy, Sociology, Education
Avaya June 2010 - Present
TuVox June 2008 - June 2009
Genesys Telecommunications Labs January 2005 - June 2008
Iron Speed, Inc. 2003 - 2005
nSite Software 2001 - 2002
Actionbase 2000 - 2001
Technical Communities 1998 - 2000
Telogy 1995 - 1998
Skills
Product Management, SaaS, Enterprise Software, CRM, Product Marketing, Channel Partners, Product Development, Cross-functional Team..., Competitive Analysis, Cloud Computing, Lead Generation, Leadership, E-commerce, Pricing, Go-to-market Strategy, Mobile Applications, Software Development, Product Lifecycle..., Strategy, IVR, Business Process..., Agile Methodologies
Education
Drexel University - LeBow College of Business
MBA
New Jersey Institute of Technology
MSME
University of Mumbai
Bachelor of Engineering (BE)
Genesys Telecommunications 2002 - Present
Genesys Telecommunications Labs January 1999 - June 2002
Genesys Telecommunications Labs January 1997 - January 1999
Procter & Gamble 1996 - 1996
Coca-Cola 1994 - 1996
Skills
XML, Unix, Java, Eclipse, Integration, C++, Software Design, Java Enterprise Edition, Microsoft SQL Server, Oracle, OOP, TCP/IP, Multithreading, CTI, Genesys
Education
Belarusian State University 1989 — 1994
MS, Nuclear Physics and Electronics
School 31 1979 — 1989
High School Diploma, Physics
Google January 2014 - Present
Five9 June 2011 - September 2013
Plastic Logic September 2008 - May 2011
Five9 January 2008 - September 2008
Netflix November 2006 - January 2008
Genesys Telecommunications Labs April 2004 - November 2006
BeVocal April 2000 - June 2003
IBM January 1998 - March 2000
Taligent, Inc February 1994 - January 1998
Rational Software December 1990 - February 1994
Skills
Android, Agile Methodologies, XML, Mobile Applications, Web Services, Software Development, SIP, Software Engineering, Mobile Devices, Enterprise Software, Integration, Embedded Systems, Cloud Computing, Agile Project Management, Product Management, Java, SDLC, Architectures, Testing, Start-ups, Cross-functional Team..., CRM, Strategy, C++
Education
University of Pennsylvania
Genesys Telecommunications Labs February 2004 - Present
Genesys Telecommunications July 2001 - January 2004
PeopleSoft August 2000 - May 2001
PeopleSoft September 1998 - August 2000
Oracle July 1995 - August 1998
Oracle Corporation July 1992 - June 1995
Oracle Corporation September 1989 - June 1992
Arthur Andersen August 1986 - August 1989
Education
Santa Clara University
BSC, Accounting
TELUS February 2011 - Present
Eptica October 2009 - September 2010
Genesys November 1999 - August 2009
Genesys Telecommunications Labs. June 1999 - August 2009
Intervoice Inc. March 1995 - June 1999
Intervoice, inc. June 1995 - March 1999
Advantech Peripherals (S) Pte Ltd 1993 - May 1995
Skills
Intelligent Call Routing, NICE Call Recording, SaaS, Solution Selling, Pre-sales, Telecommunications, Business Development, Management, Software Project..., Solution Architecture, Sales, Contact Centers, Training, Multi-channel Marketing, International Sales, Enterprise Software, Cloud Computing
Education
Acadia University 1989 — 1993
BCS, Computer Science
Aljunied Vocational Institute 1984 — 1986
Certification, Electronic Servicing (Trade II)
Jurong Vocational Institute 1979 — 1981
Certification, Electronics Servicing
Mount Vernon Secondary School 1976 — 1979
Intuix LLC / kolo.net May 2005 - Present
Hostmaster Ltd. February 2001 - Present
Blinck 2007 - 2007
Filmloop, Inc. March 2006 - December 2006
AdBrite 2006 - 2006
Netli August 2004 - December 2005
Genesys Telecommunications Labs November 1996 - August 2004
Communication Systems Ltd 1991 - 1995
Communication Systems, Ltd. (later CS/Monolit Network Centre) 1991 - 1995
Skills
DNS, TCP/IP, Perl, C, Unix, Shell Scripting, Subversion, Apache, Virtualization, System Administration, Network Administration, FreeBSD
Education
Kiev State University 1987 — 1992
M.S. equivalent, Cybernetics Faculty
Kyiv National Taras Shevchenko University 1987 — 1992
masters, mathematics, programming
Vigilent 2011 - Present
Gryphon Capital Management LLC 2009 - 2011
Genesys Telecommunications Labs 2002 - 2009
Telera 1999 - 2002
Silicon Wireless 1996 - 1999
Centex Telemanagement 1989 - 1995
Skills
Business Development, Marketing, Executive Management, Leadership, Marketing Strategy, Cleantech, Strategy, Public Speaking, Internet of Things, Data Center, Field Marketing, Product Marketing, Cross-functional Team..., Energy, Go-to-market Strategy, Management, Clean Energy..., Global Channel..., Energy Efficiency, Start-ups, Entrepreneurship, Enterprise Software, Strategic Partnerships, SaaS, New Business Development, Product Management, Telecommunications, Partnerships
Education
Stanford University Graduate School of Business
Master of Business Administration (M.B.A.), Marketing focus
Stanford University
MS/BS, Industrial Engineering & Engineering Management
Exigen EbIT Inc. April 2011 - November 2013
Pareto Communications August 2008 - March 2011
Collabrient Networks August 2007 - September 2008
Alcatel January 2000 - July 2007
SAIC January 1999 - January 2000
Genesys Telecommunications Labs 1997 - 1999
Mitel 1995 - 1997
Skills
SaaS, Product Management, Telecommunications, Start-ups, Cloud Computing, Enterprise Software, Business Strategy, Go-to-market Strategy, Mobile Applications, Consulting, Enterprise Mobility, Project Portfolio..., Mobile Communications, Entrepreneurship, VoIP, Unified Communications, Business Development, Product Development, Strategic Partnerships, Management, Operations Management, Mobile Technology, Property & Casualty..., Local Marketing, Local Search, NGN, VAS, Business Intelligence, PaaS, Cloud Computing IaaS, Mobile Devices, Strategy, CRM, Professional Services, Integration, Product Marketing
Education
University of Ottawa 1991 — 1995
Bachelor Science with Honours, Information Management Systemns
Saint-Petersburg State University Information Technologies, Mechanic and Optics (University ITMO) 1985 — 1989
Bachelor of Science (BS), Computer Science
Genesys Telecommunications Labs September 2015 - Present
Preferensis Inc. January 2015 - Present
Nakedwines.com June 2014 - September 2014
French Navy August 2004 - August 2013
Education
Stanford University Graduate School of Business 2013 — 2015
Master of Business Administration (MBA)
Ecole Navale (French Naval Academy)
MS in Mechanical Engineering
Verizon Enterprise Solutions May 2011 - Present
Lontra 2006 - 2008
Centra Software 2004 - 2006
Genesys Telecommunications Labs 1999 - 2004
Qunitus 1996 - 1999
Sybase 1989 - 1996
Oracle 1988 - 1989
MSA 1983 - 1988
Skills
Research, Microsoft Word, Management, Microsoft Excel, Microsoft Office, Leadership, Sales, Customer Service, PowerPoint, CRM, Cloud Computing, Unified Communications
Education
Drexel University
Master of Business Administration (MBA), Marketing
University of Massachusetts, Amherst
Bachelor of Business Administration (BBA), BBA
NAVEX Global October 2013 - Present
Intradiem May 2011 - October 2013
Genesys Telecommunications Labs March 2006 - December 2011
AMDOCS/CINGULAR WIRELESS 2004 - 2006
MACBETH WILLIAMS TELECONSULTING, INC. 2004 - 2004
AUTOMATIC DATA PROCESSING (ADP) 1998 - 2003
MCI - Quality Management Consulting 1994 - 1998
Skills
SaaS
Education
University of Hartford
BS - Business Administration
Genesys Telecommunications Labs September 2008 - Present
Global IP Solutions April 2007 - July 2008
3Com Corporation July 2000 - February 2007
Exactly Vertical, Inc. January 1999 - July 2000
Gemini Consulting / The MAC Group 1995 - 1997
Peterson Consulting 1989 - 1991
Skills
Strategic Partnerships, Mergers, OEMs, Intellectual Property, Start-ups, SaaS, Go-to-market Strategy, Product Management, Business Alliances, Channel, Enterprise Software, Product Marketing, Solution Selling, Corporate Development, Cloud Computing, Business Development, Wireless, Telecommunications, Business Strategy, Unified Communications, Mobile Devices, Venture Capital, Mergers & Acquisitions, Management, New Business Development
Education
University of Pennsylvania - The Wharton School 1993 — 1995
MBA, Finance, Business Strategy
Santa Clara University 1985 — 1989
Bachelor of Commerce (B.Com.), Business Strategy and Planning
Transera Communications Inc June 2004 - Present
Genesys August 2003 - May 2004
Genesys Telecommunications Labs 2002 - 2004
Telera March 1998 - August 2002
N.E.T March 1997 - September 1998
Network Equipment Technologies 1996 - 1998
Novell October 1987 - March 1996
Xerox 1984 - 1989
TCS 1979 - 1980
Skills
SaaS, Java, Linux, Telephony, C++, Windows, GUI, Databases, Enterprise Software, Distributed Systems, Software Development, XML, Agile Methodologies, Integration, Unix, Cloud Computing, Mobile Applications
Education
Rensselaer Polytechnic Institute 1980 — 1981
MS
Birla Institute of Technology and Science
BS
Genesys Telecommunications Labs February 2008 - Present
Miratech December 2006 - January 2008
Miratech August 2004 - November 2006
Skills
JIRA, Testing, Test Cases, Software Quality..., Quality Assurance, Bug Tracking, Test Automation, Test Planning, Requirements Analysis
Education
Kyiv National Taras Shevchenko University 1999 — 2005
Master, Applied Mathematics
Genesys Telecommunications Labs July 2012 - Present
Genesys Telecommunications Labs February 2012 - July 2012
Alcatel-Lucent July 2010 - January 2012
Wescom Solutions May 2009 - June 2010
Scotiabank June 2007 - March 2009
Genesys Telecommunications Labs May 2006 - June 2007
VoiceGenie Technologies September 2004 - May 2006
DataMirror Corporation January 1999 - May 2004
DataMirror Corporation July 1997 - January 1999
Skills
Test Automation, Agile Testing, Selenium, Jenkins, Robot Framework, Sybase, DB2, Oracle, Microsoft SQL Server, Linux, Windows, C, SDLC, Python, VXML, Perl, Agile Methodologies, PostgreSQL, Klocwork, Clover, Databases, Quality Assurance, Waterfall
Education
California State University-East Bay 1994 — 1997
M.S., Computer Science
University of California, Berkeley 1989 — 1993
B.S., Mechanical Engineering
Genesys Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs 1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company] 1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company] 1996 - Present
Alcatel-Lucent 1996 - Present
Genesys Telecommunications Lab 1996 - Present
Genesys Telecommunications Labs 1996 - Present
Genesys Telecom. Labs, Alcatel 1996 - Present
Education
Lomonosov Moscow State University (MSU) 1975 — 1981
Genesys August 2014 - Present
Genesys February 2011 - August 2014
Genesys Lab Canada September 2008 - January 2011
Genesys Telecommunications Labs October 2005 - September 2008
Vanguard July 1996 - September 2005
Bell Atlantic November 1992 - January 1996
Skills
CTI, Solution Architecture, Professional Services, VoIP, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, ACD, IVR, SaaS, Telephony, Pre-sales, SIP, Call Centers, Cloud Computing, Avaya, Genesys, Integration
Education
Immaculata University 2002 — 2005
eBay June 2012 - Present
Safeway September 2009 - June 2012
Visa USA July 2005 - July 2008
Genesys Telecommunications Labs July 2001 - July 2005
Vicinity September 1999 - January 2001
Oracle May 1994 - July 1999
Skills
Digital Marketing, Integrated Marketing, Direct Marketing, Marketing Strategy, Email Marketing, Online Marketing, Multi-channel Marketing, Customer Acquisition
Education
San Francisco State University
B.S., Business Administration
Genesys Telecommunications Labs November 2004 - Present
FedEx Express (Consultant) November 2002 - October 2004
Sony Electronics Inc. March 2000 - November 2002
Lucent Technologies June 1996 - March 2000
CDOT India Limited June 1993 - August 1994
Education
Utah State University 1994 — 1996
MS, Electrical and Computer Engineering
Osmania University 1989 — 1993
Bachelors, Electronics and Communication Engineering
Genesys June 2014 - Present
Genesys Telecommunications Labs September 2012 - April 2013
at&t April 2011 - September 2012
Nuance Communications July 2010 - April 2011
WS iNet February 2009 - September 2010
Infiniti Networking, Inc. July 2006 - February 2009
AT&T 2007 - 2008
Aria Solutions 2006 - 2008
Perot Systems 2006 - 2006
BCE Elix 2005 - 2006
Skills
CTI, IVR, Genesys, Telecommunications, Integration, SIP, ACD, Cloud Computing, Telephony, Call Centers, VoIP, System Deployment, Call Center, Unified Communications, Workforce Management, Avaya, Business Intelligence, Pre-sales, Requirements Analysis, Solution Architecture, Professional Services, Routing, Call Routing, Troubleshooting, Testing, Wireless, Software Development, SaaS, MPLS, Cisco Technologies, Architecture, Speech Recognition, RFP, Hosted Services, Genesys Framework, GVP, Contact Center..., Microsoft SQL Server, Unix, PBX, Databases, Linux, SQL Server, Nuance, Disaster Recovery, Deployment, Application Development, Windows, SIP Trunking, Contact Centers
Education
Broward College 1979 — 1980
Non-credited, Electronic, Business
Genesys University
Genesys Certifications, Genesys Solutions
Genesys July 2013 - Present
Genesys Telecommunications Labs 2005 - 2013
Genesys Telecommunications Labs June 2000 - June 2005
Telco Research September 1998 - July 2000
US Navy April 1990 - September 1998
Skills
Contact Centers, Genesys, IVR, CTI, ACD, Enterprise Architecture, Customer Experience, System Deployment, Routing, Pre-sales, SIP, Telephony, Unified Communications, Professional Services, Avaya, Solution Architecture, Telecommunications, Avaya Technologies
Education
Palomar College
Genesys Telecommunications Labs
Skills
Electronics, Vehicles
Education
Union College
Master's degree, Computer Science
Genesys Telecommunications Labs 2011 - Present
Alcatel-Lucent 2008 - 2011
Alcatel-Lucent 2006 - 2008
Alcatel-Lucent 2001 - 2005
IBM June 1997 - June 2001
Skills
Accessibility, Globalization, Localization, Security Architecture..., Open Source Licensing, Java, Architecture, Export Control..., Call Center Architecture, Genesys, Architectures, IVR, User Interface, Security, CTI, SIP, Cloud Computing, SaaS, Software Development, Enterprise Software
Education
North Carolina State University 1995 — 1997
M.S., Computer Science
Alfred University 1991 — 1995
B.A., Computer Science