Genesys Telecommunications Labs, Inc
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CA Revenue: 2 billion USD (2016) CEO: Paul Segre (Oct 1, 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Telecommunications Labs, Inc Employees
Genesys April 2014 - Present
Genesys Telecommunications Labs, Inc January 2008 - April 2014
Genesys Telecommunications Labs, Inc July 2002 - December 2007
Genesys Telecommunications Labs, Inc January 2001 - June 2002
Genesys Telecommunications Labs, Inc January 1999 - December 2000
Genesys Telecommunications Labs, Inc October 1998 - January 1999
Genesys Telecommunications Labs, Inc February 1997 - September 1997
Cybernetics Systems March 1996 - February 1997
CIGNA Insurance 1995 - 1996
CIGNA Insurance 1992 - 1995
Skills
Network Security, Team Building, Android, CTI, Contact Centers, Workforce Management, Call Center, ACD, Telephony, SIP, Unified Communications, Genesys, VoIP, Telecommunications, Sales Engineering, Enterprise Software, Solution Selling, Customer Experience, Professional Services, IVR, Go-to-market Strategy, Pre-sales, IP, Service Delivery, Cloud Computing, System Deployment, Integration, Call Centers, Video Conferencing, CRM, Cisco Call Manager, Product Management, Channel Partners, Managed Services, Solutions Marketing, Cisco Technologies, Inbound Marketing, Solution Architecture, Call Center Development, Routing, Outsourcing, Hosted Services, RFP, Call Logging, Vendor Management, SIP Trunking, Salesforce.com, Wireless, Mobile Devices, Call Routing
Education
University of North Carolina 1987 — 1992
BA, Political Science
Five9 December 2013 - Present
IBM November 2012 - December 2013
Genesys Telecommunications Labs, Inc March 2007 - November 2012
Oracle February 2005 - March 2007
Business Objects February 2001 - February 2005
Cognos Corporation 1999 - 2001
DRT Systems - Deloitte Consulting 1999 - 1999
Ilex Systems - L3 Communications 1998 - 1999
US Army - 82D ABN DIV June 1991 - June 1995
Skills
SaaS, Enterprise Software, Solution Selling, Pre-sales, Business Intelligence, Cloud Computing, Professional Services, Solution Architecture, Sales Enablement, Data Warehousing, Analytics, Enterprise Architecture, Product Management, Channel, Performance Management, Contact Centers, Customer Experience..., Business Analytics, military intelligence, Army, Technology Evangelist
Education
Appalachian State University 1995 — 1997
Education
University of Wyoming 1989 — 1991
Genesys Telecommunications Labs Inc. 2006 - Present
Genesys Telecommunications Labs Inc. 2005 - 2006
Skills
Test Planning, Testing, SQL, Test Cases, Linux, Selenium Testing, XML, Unix, PostgreSQL, Oracle SQL, DB2, Client/server, TCP/IP, HTML, ClearCase, Oracle, Scrum, Python, Software Design, Microsoft SQL Server, Agile Methodologies, Tomcat, Shell Scripting, JIRA, Software Engineering, Databases, Test Automation
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master of Science (MS), Computer Science
UC Berkeley Extension
Java programming for professionals
George Mason University July 2015 - Present
Engility Corporation March 2014 - March 2015
Bazemore Consulting August 2013 - January 2014
Genesys Telecommunications Labs Inc. May 2011 - July 2013
TASC, Inc. May 2010 - May 2011
Raytheon October 2005 - May 2010
Skills
Government Contracting, FAR, IT Procurement, Process Management, Strategic Planning, Purchasing Negotiation, Vendor Management Skills, Vendor Relationships, Vendor Finance, Financial Reporting, Financial Analysis, Earned Value Management, DoD, Non-disclosure..., Program Management, Proposal Writing, Security Clearance, Deltek, Government Proposals, Government, Defense, Government Procurement, Federal Government, Contract Management
Education
George Mason University 2015 — 2017
Master of Arts (MA), Human Factors / Applied Cognition
University of Maryland College Park 2000 — 2004
BA, Economics
TRG January 2006 - Present
ZOI Interactive Technologies 2006 - 2008
WeGuardYou 2003 - 2005
Genesys 1996 - 1998
GENESYS TELECOMMUNICATIONS LABS INC. 1996 - 1998
Genesys lab 1996 - 1998
Nortel Networks 1990 - 1996
Nortel 1977 - 1996
Skills
Telecommunications, Agile Methodologies, Software Development, Integration, Start-ups, Team Leadership, Program Management, Product Management, Strategy, Enterprise Software, Cloud Computing, Business Intelligence, CRM, Outsourcing, Mobile Devices, SaaS, Strategic Partnerships, Vendor Management, Pre-sales, Solution Selling
Education
McGill University 1965 — 1971
Hitachi Data Systems October 2009 - Present
Genesys Telecommunications Labs Inc. April 2008 - February 2011
Cognizant Technology Solutions July 2003 - April 2008
Aces International Inc January 2001 - June 2003
Education
University of Mumbai
BS, Bachelor of Engineering -Electronics