Genesys Telecommunications Labs, Inc

Industry: Customer experience company

Description

Genesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Headquarters: Daly City, CARevenue: 2 billion USD (2016)CEO: Paul Segre (Oct 1, 2007–)Number of employees: 4,214Subsidiaries: Altocloud, Inc., SoundBite Communications, Inc., Parent organization: Greeneden U.S. Holdings II, LLC

Site: http://www.genesys.com/

Social Links: http://www.linkedin.com/company/genesys, http://www.youtube.com/channel/UC6OlhOuWZBJw0e_lRBYMCsw, http://www.facebook.com/Genesys

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Genesys Telecommunications Labs, Inc Employees

Employee
Years
Job
Industry
Thomas TrittenThomas Tritten Charlotte, North Carolina Area
Genesys Telecommunications Labs, Inc Years January 2008 - April 2014
Job Senior Solution Architect for WFO at Genesys
Industry Telecommunications
Experience
Genesys   April 2014 - Present
Genesys Telecommunications Labs, Inc   January 2008 - April 2014
Genesys Telecommunications Labs, Inc   July 2002 - December 2007
Genesys Telecommunications Labs, Inc   January 2001 - June 2002
Genesys Telecommunications Labs, Inc   January 1999 - December 2000
Genesys Telecommunications Labs, Inc   October 1998 - January 1999
Genesys Telecommunications Labs, Inc   February 1997 - September 1997
Cybernetics Systems   March 1996 - February 1997
CIGNA Insurance   1995 - 1996
CIGNA Insurance   1992 - 1995

Skills
Network Security, Team Building, Android, CTI, Contact Centers, Workforce Management, Call Center, ACD, Telephony, SIP, Unified Communications, Genesys, VoIP, Telecommunications, Sales Engineering, Enterprise Software, Solution Selling, Customer Experience, Professional Services, IVR, Go-to-market Strategy, Pre-sales, IP, Service Delivery, Cloud Computing, System Deployment, Integration, Call Centers, Video Conferencing, CRM, Cisco Call Manager, Product Management, Channel Partners, Managed Services, Solutions Marketing, Cisco Technologies, Inbound Marketing, Solution Architecture, Call Center Development, Routing, Outsourcing, Hosted Services, RFP, Call Logging, Vendor Management, SIP Trunking, Salesforce.com, Wireless, Mobile Devices, Call Routing

Education
University of North Carolina   1987 — 1992
BA, Political Science

Aaron WendelAaron Wendel Greater Atlanta Area
Genesys Telecommunications Labs, Inc Years March 2007 - November 2012
Job Director, Solution Consulting at Five9
Industry Computer Software
Experience
Five9   December 2013 - Present
IBM   November 2012 - December 2013
Genesys Telecommunications Labs, Inc   March 2007 - November 2012
Oracle   February 2005 - March 2007
Business Objects   February 2001 - February 2005
Cognos Corporation   1999 - 2001
DRT Systems - Deloitte Consulting   1999 - 1999
Ilex Systems - L3 Communications   1998 - 1999
US Army - 82D ABN DIV   June 1991 - June 1995

Skills
SaaS, Enterprise Software, Solution Selling, Pre-sales, Business Intelligence, Cloud Computing, Professional Services, Solution Architecture, Sales Enablement, Data Warehousing, Analytics, Enterprise Architecture, Product Management, Channel, Performance Management, Contact Centers, Customer Experience..., Business Analytics, military intelligence, Army, Technology Evangelist

Education
Appalachian State University   1995 — 1997
Education

University of Wyoming   1989 — 1991

Svetlana MatsyukSvetlana Matsyuk San Francisco Bay Area
Genesys Telecommunications Labs, Inc Years 2006 - Present
Job Software QA Engineer at Genesys
Industry Computer Software
Experience
Genesys Telecommunications Labs Inc.   2006 - Present
Genesys Telecommunications Labs Inc.   2005 - 2006

Skills
Test Planning, Testing, SQL, Test Cases, Linux, Selenium Testing, XML, Unix, PostgreSQL, Oracle SQL, DB2, Client/server, TCP/IP, HTML, ClearCase, Oracle, Scrum, Python, Software Design, Microsoft SQL Server, Agile Methodologies, Tomcat, Shell Scripting, JIRA, Software Engineering, Databases, Test Automation

Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Master of Science (MS), Computer Science

UC Berkeley Extension
Java programming for professionals

Rashad BazemoreRashad Bazemore Washington D.C. Metro Area
Genesys Telecommunications Labs, Inc Years May 2011 - July 2013
Job Sr. Subcontracts Administrator
Industry Defense & Space
Experience
George Mason University   July 2015 - Present
Engility Corporation   March 2014 - March 2015
Bazemore Consulting   August 2013 - January 2014
Genesys Telecommunications Labs Inc.   May 2011 - July 2013
TASC, Inc.   May 2010 - May 2011
Raytheon   October 2005 - May 2010

Skills
Government Contracting, FAR, IT Procurement, Process Management, Strategic Planning, Purchasing Negotiation, Vendor Management Skills, Vendor Relationships, Vendor Finance, Financial Reporting, Financial Analysis, Earned Value Management, DoD, Non-disclosure..., Program Management, Proposal Writing, Security Clearance, Deltek, Government Proposals, Government, Defense, Government Procurement, Federal Government, Contract Management

Education
George Mason University   2015 — 2017
Master of Arts (MA), Human Factors / Applied Cognition

University of Maryland College Park   2000 — 2004
BA, Economics

Seth HomayoonSeth Homayoon Greater Nashville Area
Genesys Telecommunications Labs, Inc Years 1996 - 1998
Job Partner,TRG
Industry Restaurants
Experience
TRG   January 2006 - Present
ZOI Interactive Technologies   2006 - 2008
WeGuardYou   2003 - 2005
Genesys   1996 - 1998
GENESYS TELECOMMUNICATIONS LABS INC.   1996 - 1998
Genesys lab   1996 - 1998
Nortel Networks   1990 - 1996
Nortel   1977 - 1996

Skills
Telecommunications, Agile Methodologies, Software Development, Integration, Start-ups, Team Leadership, Program Management, Product Management, Strategy, Enterprise Software, Cloud Computing, Business Intelligence, CRM, Outsourcing, Mobile Devices, SaaS, Strategic Partnerships, Vendor Management, Pre-sales, Solution Selling

Education
McGill University   1965 — 1971

Mukesh BajajMukesh Bajaj San Francisco Bay Area
Genesys Telecommunications Labs, Inc Years April 2008 - February 2011
Job Sr Siebel Architect at Hitachi Data Systems
Industry Information Technology and Services
Experience
Hitachi Data Systems   October 2009 - Present
Genesys Telecommunications Labs Inc.   April 2008 - February 2011
Cognizant Technology Solutions   July 2003 - April 2008
Aces International Inc   January 2001 - June 2003

Education
University of Mumbai
BS, Bachelor of Engineering -Electronics