Experience
UnitedHealth Group  February 2013 - Present
Cardiology Clinic of San Antonio  October 2011 - December 2012
Complete Urgent Care   July 2010 - October 2011
IMA, Inc.   August 2007 - September 2009
BAYADA Home Health Care  September 2006 - August 2007
BAYADA Home Health Care  October 2005 - September 2006
Genex Services   July 2004 - October 2005
Genex Services   March 2004 - July 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Outlook, Medical Terminology, Customer Service, Research, Public Speaking, Strategic Planning, Paralegals, Insurance, Health Insurance, Healthcare, Administrative..., Time Management, Office Administration

Education
The University of Texas at San Antonio   2011 — 2012
Paralegal

Fairmont State University   2001 — 2003
Bachelor of Science (BS), Business Administration

High Point University   1998 — 2000

Experience
Corvel  April 2013 - Present
Coventry  January 2013 - May 2013
Corvel  2013 - 2013
Humana  July 2012 - September 2012
GENEX Services   October 2003 - June 2012
City of Topeka  July 2001 - October 2003
State of Kansas  September 1997 - July 2003

Skills
RN, LNC, CCM, Case Managment, Healthcare, Utilization Management, Disease Management, Certified Case Manager, Nursing, Managed Care, Medicare, Health Insurance, Insurance, Home Care, Claim, Workers' Compensation..., Case Management, Utilization Review, Rehabilitation, Healthcare Management, Workers Compensation, Hospitals

Education
Fort Hays State University   2003 — 2004
Bachelors, Leadership Studies

Kaplan College   1999 — 2000
Diploma, Legal Nurse Consultant

North West MO Community Co   1993 — 1995
ADN, Nursing

Experience
Michiana Brick & Building Supply   February 2011 - Present
Hospice at Home  April 2007 - Present
Avalon Case Management   March 2010 - March 2011
Maxim Homecare   December 2009 - March 2010
GENEX Services, Inc.   August 2007 - November 2009
Genex Services   August 2007 - November 2009
Embracing Hospice Care   August 2001 - June 2005
Kindred Healthcare  1996 - 1999

Skills
Case Management, Nursing, Workers Compensation, Leadership Development, Case Managment, Medical Case Management, Treatment, Hospitals, Training, Healthcare, Medicaid, Medicine, Home Care, Strategic Planning, Human Resources, Utilization Review, Clinical Research, Customer Service, Recruiting, Certified Case Manager, Medicare

Education
Florida Community College   1993 — 1995
Associate Science Degree, Nursing

Florida Community College at Jacksonville   1992 — 1995
Associate degree, Nursing

Marian HS   1977 — 1981

Experience
Scallop Shell Nursing and Rehabilitation   September 2012 - Present
Greenwood Nursing   December 2011 - September 2012
Maxim Healthcare Services  October 2011 - December 2011
Elliot Hospital  July 2009 - July 2010
Elliot Hospital  September 2008 - July 2009
Elliot Hospital  May 2008 - August 2008
GENEX Services   January 1997 - August 2007
United Healthcare  September 1995 - January 1997
AIG/ AIHRS   June 1988 - September 1995

Education
Nashua Community College   2007 — 2009
Associate's Degree, Nursing

Assumption College   1978 — 1980
Master's Degree, Rehabilitation Counseling

St. Michael's College   1972 — 1976
Bachelor's Degree, Psychology

Experience
Litigation Solutions Inc   June 1999 - Present
Litigation Solutions Inc.   September 1999 - August 2007
NHR Options   November 1994 - September 1999
Genex Services   January 1990 - November 1994

Skills
Workers Compensation, Claim, Insurance, Background Checks, Litigation, Surveillance, Private Investigations, Litigation Support, Vendor Management, Liability, Claims Management, Leadership, Property & Casualty..., Legal Liability, Commercial Insurance, Sales, Casualty, Customer Service, Professional Liability, Account Management, Management, Insurance Law, Fraud, Accident, Courts, Employment Law, Marketing, Managed Care, Arbitration, Public Liability, Personal Injury, Product Liability, Casualty Insurance

Education
University of Pittsburgh   1983 — 1988
International Politics

Taylor Allderdice   1979 — 1983

Experience
GENEX Services   December 1999 - Present
Ft Campbell Federal Credit Union   July 1994 - September 1999

Skills
Administrative..., Microsoft Office, Resume Writing, Administrative..., Team Building, Event Planning, Recruiting, Leadership, Healthcare, Managed Care, Workers Compensation, Insurance, Health Insurance, Commercial Insurance, Liability

Education
Tennessee Temple University   1981 — 1985
BA, Psychology

Experience
GENEX Services, Inc.   August 2012 - Present
GENEX Services   January 2012 - August 2012
GENEX Services, Inc.   December 2011 - January 2012
GENEX Services, Inc.   May 2011 - November 2011
Viajes Falabella   January 2008 - November 2008

Skills
Bilingual-Spanish, Microsoft Office, Windows 7, Customer Service, Team Leadership

Education
West Chester University of Pennsylvania   2009 — 2010
Graduate Certificate, Business

Colegio de Estudios Superiores de Administración   1999 — 2004
Bachelor, Business Administration

Experience
PRC Professional Rehabilitation Consultants   February 2014 - Present
ICM Integrated Care Management   September 2013 - January 2014
Genex Services   August 1998 - August 2013
CRA (Coventry)   September 1993 - August 1998

Skills
Claims Management, Claim, Workers Compensation, Insurance, Managed Care, Account Management, New Business Development, Medicare, Commercial Insurance, Property & Casualty..., Disability Insurance, Liability, Sales Operations, Employee Benefits, Health Insurance, Legal Liability, Sales, Long-term Care, Sales Management, Casualty, General Insurance, Customer Service, Professional Liability, Brokers, Claim Investigation, Workers' Compensation..., Underwriting, Reinsurance, Subrogation, Commercial Lines, Risk Management, Utilization Management, Medical Cost Containment, Case Management, Medicaid, Accident, Healthcare, Marketing, Casualty Insurance, Healthcare Industry, Medical Diagnostics

Education
Radford University   1975 — 1977
BSW

Radford University
Bachelor of Social Work

Experience
Gulf States Insurance Group, LLC. dba: Green Light Insurance   January 2015 - Present
Southern Harvest Insurance   October 2013 - January 2015
The Baldwin Agency, Inc   September 2008 - October 2013
Cooper Lighting  October 2005 - September 2008
Southern Lift Services   September 2005 - October 2005
Genex Services   April 2004 - April 2005

Skills
Administrative..., Customer Service, Event Planning, Human Resources, Payroll, Management, Accounts Payable, Invoicing, Time Management, QuickBooks, Microsoft Excel, Administrative..., Employee Relations, Insurance, Microsoft Word, Public Speaking, Workers Compensation, Commercial Insurance

Education
University of Phoenix
BACHELOR DEGREE, BUSINESS ADMINISTRATION/HUMAN RESOURCES

Experience
Berkshire Hathaway Homestate Companies  May 2015 - Present
ReEmployAbility  November 2014 - March 2015
Matrix Absence Management  June 2014 - September 2014
Berkley Risk Administrators (a W. R. Berkley Company)   December 2013 - April 2014
Allsup Inc.  September 2011 - January 2013
Ace/ESIS  June 2009 - March 2010
PMSI MSA's   December 2008 - June 2009
GENEX Services   January 2007 - October 2008
Gallagher Bassett Services, Inc.   2005 - 2006
Liberty Mutual  1987 - 1995

Skills
Claim, Liability, Sales, Workers Compensation, Insurance, Legal Liability, Risk Management, Property & Casualty..., Medicare, Commercial Insurance, Claims Management, Customer Service, Account Management, Subrogation, Coaching, Healthcare, Microsoft Word, Public Speaking, New Business Development, Marketing, Claim Investigation, Workers' Compensation..., Health Insurance, Managed Care, Human Resources, Salesforce.com, Customer Retention, Training, Sales Operations, Proactive self-starter, Negotiation, Employee Benefits, Disability Insurance, Time Management, Medicaid, Hospitals, Sales Management, Cold Calling, Team Building, Sales Presentations, Building Relationships, Leadership

Education
Southern New Hampshire University   2014 — 2016
Master's Degree, Marketing/Marketing Management, General, 3.9

Grand Canyon University   2010 — 2013
MS, Addictions Counseling, 3.9

Saint John's University   1977 — 1980
B.S., Communication Arts

Experience
Starbucks  July 2015 - Present
eBay Enterprise  November 2012 - July 2015
Villanova University  October 2011 - March 2013
GENEX Services   June 2010 - October 2011
The ICS Group   March 2009 - June 2010
CEC Associates, Inc  June 2008 - January 2009

Skills
Data Analysis, Social Media, Online Research, Sourcing, Prospect Research, Recruiting, Research, Interviews, Leadership, Market Research, Competitive Intelligence, Executive Search, Resume Writing, Content Writing, Microsoft Office, Writing, Talent Acquisition, Analysis, Full-cycle Recruiting, Content Development, Account Management, Newsletters, Higher Education, Proofreading, Knowledge Management, Interviewing, Team Leadership, Talent Pipelining, Social Networking, Applicant Tracking..., Human Resources, Content Management, Proposal Writing, Fundraising

Education
University of Pittsburgh   2009 — 2011
MLIS, Library and Information Science, 3.9 GPA

West Chester University of Pennsylvania   2004 — 2008
BA, English Literature, 3.6 GPA

Experience
Genex Services   September 2015 - Present
Aftermath Services Crime Scene Clean Up and Biohazard Removal Specialists  September 2014 - September 2015
Lyndex-Nikken Inc   January 2001 - August 2006
Employee Benefits Insurance   August 1998 - April 2000
Cigna/Intracorp One Pierce Place Itasca Ill   January 1995 - August 1998
United Airlines  January 1989 - January 1994

Skills
Account Reconciliation, Microsoft Excel, Accounting, Accounts Receivable, QuickBooks, Training, Microsoft Word, Invoicing, Insurance, Oracle

Education
Harper Rainey College   2015 — 2019
Business Administration and Management, General

Harper College   1990 — 1992
Business Administration and Management, General

Experience
Janice Barnes, M.Ed., LSW, CRC (self-employed)   November 2014 - Present
Sheakley  October 2005 - November 2014
GENEX Services   May 2001 - October 2005
CorVel Corporation  December 1997 - May 2001
Cuyahoga County Youth Development Center   May 1990 - November 1997

Skills
Enrichment, Job Search, Interview Preparation, Job Search Strategies, Workers Compensation, Ergonomics, Rehabilitation..., Case Managment, Social Services, Vocation, Vocational..., Healthcare, Career Counseling, Transferable Skills, Disability Management, Customer Service, Job Analysis, Vocational Evaluation, Interviews, Rehabilitation, Disabilities, Resume Writing, Career Assessment, Case Management Services, Return to Work Programs, Mock Interviews, Traumatic Brain Injury, Career Development, Coaching, Job Coaching, Strong Interest..., Developmental..., Vocational Education, Mental Health, Return to Work, Return to Work Planning, Medical Case Management, Workforce Development, Certified Case Manager, Cover Letters, Career Management, Motivational..., Conflict Resolution, Mental Health Counseling, Employee Benefits, Technology Needs..., Managed Care, Utilization Management, Claim

Education
Kent State University
M.Ed., Rehabilitation Counseling

Experience
none at present  June 2006 - Present
Intracorp  December 2003 - September 2006
Intracorp/Cigna  December 2003 - September 2006
Intracorp/Cigna  December 2002 - June 2006
Cigna/Intracorp  December 1999 - June 2006
Cigna/Intracorp  December 1998 - June 2006
HEALTH DECISIONS INTERNATIONAL(hdi)   January 2002 - July 2004
GENEX SERVICES   May 1998 - November 2003
GENEX SERVICES   June 1998 - November 2002
Health Decisions International (HDI)   February 1998 - May 2002

Skills
Compliance, Case Management, Documentation, Auditing, Performance Management, Workers Compensation, Customer Service, Healthcare, Strategic Planning, Compensation, Health, Negotiation, Analysis, Process Improvement, Employee Relations, Operations Management, Excel, Sales Management, Problem Solving, Planning, Mentoring, Claims, Insurance, Customer Relations, Microsoft Office, Risk Management, Team Building, Coaching, Budgeting, Product Development, Quality Management, Change Management, Managed Care, Product Management, Account Management, Word, Writing, Business Strategy, Six Sigma, Public Relations, Research, Employee Benefits, Contract Negotiation, Pricing, Administration, Public Speaking, Real Estate, New Business Development, Disease Management, detail oriented

Education
various and ongoing classes to stay in compliane of new state and federal legislation, ergonomicsinsurance, liabilitiy   1989 — 2006
BA,as well as many CEUs, Hum, Art, marketing, Graphic Design, Sociology, Criminology, computer scien Computer Science, Physics

Colorado State University   1975 — 1979
Bachelor's degree, Humanities, 3.5

Colorado State University   1975 — 1979
Applied Humanities, 3.5

Colorado State University   1975 — 1979
Bachelor's Degree, Art Design & marketing, computer science, sociology, physics, 3.5

Colorado State University, Ft Collins, Co   1975 — 1979
BA, Humanities, Social Sciences, Art, Graphic Design, Marketing

Colorado State University, Ft. Collins, Colorado   1975 — 1979
BA, ergonomics, liability, all facets of case management and settletment tramatic brain injuries and tri

Colorado State University   1974 — 1977
BA, marketing, graphic design, art, sociology, computer science

Colorado State University   1974 — 1977
BA, Marketing, art, criminal justice, computer science, sociology

Colorado State University   1973 — 1977
BA, VARIOUS/MARKETING/GRAPHIC DESIGN/ART

Experience
Medical Sales  December 2010 - December 2010
merrion   2002 - 2010
BSN RN CCM, Sales   2000 - 2010
Genex Services   1991 - 1995

Skills
Healthcare, Home Care, Healthcare Management, Hospitals, Nursing, Healthcare Information...

Education
Fairleigh Dickinson University
BSN, Nursing

Experience
Zulhahoo, Inc.   September 2013 - Present
On-Site Medical Management Services   January 2006 - Present
HCA Physician Services  December 2005 - November 2006
Augeo Partners   January 2002 - December 2005
Timera, Inc   January 1999 - November 2001
Genex Services   1996 - 1998
Healthcare Compare  1993 - 1995

Skills
Strategic Planning, Sales Management, Operational Planning, HIPAA, Mergers, Strategic Partnerships, Competitive Analysis, Healthcare IT, Budgeting, EHR, Contract Management, Revenue Cycle, Practice Management, Contract Negotiations, Managed Care, Business Strategy, Healthcare Management, Healthcare, Contract Negotiation, Operations Management, Physician Practice..., New Business Development, EMR, Healthcare Consulting, Change Management, Negotiation, Hiring, Process Improvement, Business Planning, Start-ups, Physician Relations, Hospitals, Supply Chain..., Supply Chain Management, Mergers & Acquisitions

Education
University of Phoenix   2008 — 2012
MHA, Healthcare Management, 3.3

University of Phoenix   2004 — 2007
BSHA, Healthcare Adminstration/Servicecs, 3.0

North Central Texas College   2002 — 2004
General Studies, Business

Experience
Broadspire  November 2012 - Present
GENEX Services   2006 - November 2012
First Health  2004 - 2006
HMonline   2001 - 2004

Skills
Business Analysis, Managed Care, Workers Compensation, Claim, Pharmacy Benefit..., Insurance, Health Insurance, Healthcare, Claims Management, Account Management, Healthcare Industry, Sales Management, Property & Casualty..., Employee Benefits, New Business Development, Strategic Planning, Process Improvement, Sales, Leadership

Education
The University of Connecticut   1984 — 1988
Bachelor of Arts (B.A.), Communication Sciences & Marketing

Choate Rosemary Hall   1978 — 1982
College Prep

Experience
GENEX Services   February 2007 - Present
Nebraska Medical Center  December 1997 - February 2007

Education
Creighton University   1989 — 1993

Experience
Broadview Networks  January 2008 - Present
Broadview Networks  July 2007 - February 2008
Broadview Networks  February 2002 - July 2007
Cavalier Telephone  November 2000 - February 2002
Genex Services   June 1998 - February 1999
Lawn Care Specialist, Tru   April 1996 - September 1997
Inter-Media Marketing  April 1995 - April 1996

Skills
Call Center, Customer Service, Billing, Long Distance, DSL, T1, Telecommunications, Telephony, Call Centers, Co-location, Managed Services, MPLS, Management, Ethernet, VoIP, SIP Trunking, Wireless, Hosted Services, LAN-WAN, PRI, Unified Communications, Direct Sales, Metro Ethernet, SIP, DS3, Broadband, IP, WAN, Internet Services, Solution Selling, Carriers, Data Center, Sales Engineering

Education
Drexel University   2008 — 2010
Behavioral Health Counseling

Penn State University   1992 — 1995
Communications

Downingtown Area High School   1989 — 1992
High School Diploma

Experience
PCS Healthcare Consultants   March 2003 - Present
Genex Services   November 1987 - March 2003

Education
St. Francis University   1985 — 1987

South Chicago Community Hospital, School of Nursing
RN, Nursing

Experience
Ability Services Network, Inc  February 2011 - Present
Integrated Care Management  August 2010 - January 2011
Genex Services   October 2006 - July 2010
HealthNet Federal Services  2004 - 2006
Bayer  1998 - 2001

Skills
Healthcare, Vocational..., Case Managment, Utilization Management, Managed Care, Medicine, Treatment, Medicare, Nursing, Case Management, Certified Case Manager

Education
Univeristy of Phoenix   2008 — 2011
BSN, nursing

University of Phoenix   2007 — 2010
Bachelor degree in nursing, Registered Nursing/Registered Nurse

Johnston Community College   1994 — 1996
Associates Degree in Nursing, Nursing

Eli Whitney Vocational Technical School   1987 — 1988
diploma in practical nursing, nursing

Experience
AmeriHealth Caritas  July 2014 - Present
AmeriHealth Caritas  March 2013 - July 2014
Coventry Health Care  May 2012 - March 2013
UnitedHealth Group  June 2007 - April 2012
AmeriChoice  March 2002 - June 2007
Synygy  January 2001 - March 2002
MEDecision  June 1997 - January 2001
Genex Services   May 1996 - June 1997
Aetna US Healthcare  June 1994 - June 1996
Intracorp  February 1991 - June 1994

Skills
Managed Care, Healthcare, Strategic Planning, Project Management, Program Management, Requirements Analysis, Product Management, Company Presentations, Medicare, Medicaid, Commercial Insurance, Workers Compensation, Product Marketing, Public Speaking, Software Design, Software Documentation, Budget Process, End User Training, User Interface Design, Financial Modeling, Analysis, Healthcare Information..., Utilization Management, Health Insurance, Leadership, Management, Disease Management, Process Improvement, HIPAA, Healthcare Consulting, Healthcare Industry, Medicare/Medicaid...

Education
Bloomsburg University of Pennsylvania   1986 — 1987
MBA, Management

Bloomsburg University of Pennsylvania   1982 — 1986
B.S., Business Management

Experience
Kaiser Permanente  May 2011 - Present
Sharp HealthCare  June 2000 - Present
GENEX Services   May 2007 - 2008
Banner Health  2007 - 2007

Skills
Healthcare, Home Care, Utilization Management, Managed Care, Clinical Research, Disease Management, Medicare, Medical/Surgical, EMR

Education
San Diego State University-California State University   1996 — 2005
Bachelor of Arts (BA), Sociology

Grossmont College   1998 — 2000
Associate of Arts (A.A.), Registered Nursing/Registered Nurse

Ohlone College   1993 — 1995
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Experience
Butler County Agency on Aging   September 2000 - Present
genex services   1992 - 1999

Education
La Roche College   1983 — 1987
B.A., Sociology

Experience
TechSolutionsInc   April 2011 - Present
Wells Fargo  February 2010 - March 2011
Genex Services   September 2005 - February 2010
CAI  2004 - 2005
Kenexa  2000 - 2004
Acsys  1997 - 2000

Skills
Networking, Microsoft Office, Active Directory, Microsoft Exchange, System Administration, Help Desk Support, Servers, Troubleshooting, VPN, Software Installation, Hardware

Education
University of Delaware
BA, Sociology

Experience
Unum  May 2000 - Present
GENEX Services   April 1998 - August 2000
Moccasin Bend Mental Health Institute  June 1994 - April 1998

Education
The University of Tennessee at Chattanooga   1996 — 2000
MEd, Community Counseling

Chattanooga State Tech   1991 — 1994
AD, Nursing

Haslam College of Business at the University of Tennessee   1970 — 1977
B.S., Public Administration

Experience
Vocational Solutions. LLC   October 2004 - Present
Vocational Solutions   2004 - Present
Genex Services   June 2002 - May 2004
Parman Group   July 2001 - June 2002
Vocational Guidance Services  2000 - 2001

Skills
Social Media, Public Speaking, Strategic Planning, Non-profits, Public Relations

Education
University of Florida   2014 — 2014
Pre-Certification in Life Care Planning, Life Care Planner, Post Graduate

Kent State University   2001 — 2002
Courses to take CRC examination, Master's Rehabilitation Counseling course work, 3.45

University of Toledo   1998 — 2000
Master's degree in Education, Human Resource Development and Educational Technology, 3.4

University of Toledo   1994 — 1998
Bachelor's degree, Psychology/Minor Business Administration

Experience
Arlington Heritage Group   February 2013 - November 2013
PrO Unlimited/Sanofi-Aventis   August 2006 - December 2009
GENEX Services   April 1999 - June 2003

Skills
Customer Service, Training, Outlook, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, Invoicing, Accounts Payable, Time Management, Project Management, Sales, Pharmaceutical Industry, Research, Ariba, Proofreading, Highly detail oriented, Meeting Planning, Social Media, Blogging, Access, WordPress, Web Content Management, Auditing, Editing, Business Process...

Education
Immaculata University   2009 — 2011
B.A, Human Performance Management

Experience
GENEX Services   March 2010 - Present
ManageAbility  December 2009 - March 2010

Skills
Case Management, Home Care, Medical Case Management, Healthcare, Disability Management, Rehabilitation, Disease Management, Hospitals, Utilization Management, Medicare, Acute Care, Managed Care, Ergonomics, Return to Work Planning, Occupational Therapy

Education
St. Catherine University   1990 — 1993
Occupational Therapy, Occupational Therapy

The College of St. Scholastica   1988 — 1990
General Studies