Genpact Mortgage Services
Industry: Bank
DescriptionHeadquarters: Irvine, CA Founded: 1996 Parent organization: Genpact
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Genpact Mortgage Services Employees
Genpact Mortgage Services April 2015 - Present
Skills
Risk Management, Analytics, SQL, Data Analysis, Business Intelligence, Microsoft SQL Server, SSIS, ETL, Python, R, Data Mining, Data Wrangling, Statistical Modeling, Systems Analysis, Banking, Process Improvement, Compliance Testing, Change Management, System Design, MySQL, Executive Reporting, Teradata, SharePoint, SharePoint Designer, SSAS, IBM iSeries, Analysis, Business Strategy, Business Analysis, Microsoft Excel, Microsoft Office, Requirements Analysis, Requirements Gathering, Requirement..., Functional Requirements, Databases, Data Warehousing, Statistical Data..., InfoPath, Credit Risk, Financial Services, SAS, Statistics, MongoDB
Education
Arizona State University 2006 — 2008
Masters, Business Administration
Keller Graduate School of Management of DeVry University 2003 — 2006
Masters, Accounting and Financial Management
University of Maryland University College 1999 — 2000
B.S., Business Management
Blakeman Transportation January 2015 - Present
US Navy September 2012 - Present
US Navy March 2011 - Present
US Navy August 2010 - Present
US Navy September 1997 - Present
Genpact Mortgage Services August 2012 - April 2014
Texas Health Resources May 2010 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Project Management, Team Leadership, Healthcare, Marketing, Operations Management, Leadership, Management, Process Improvement, Training, Analysis, Teaching, Team Building, Business Process..., Performance Management, Time Management, Logistics
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Master of Science (MS), Project Management
Columbia College 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Columbia College 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
DLD Insurance Brokers August 2010 - Present
Wholesale Insurance Brokers February 2008 - August 2010
Genpact Mortgage Services March 2007 - February 2008
Boyd and Associates 1997 - 1998
Skills
Customer Service, Risk Management, Property & Casualty..., Invoicing, Workers Compensation, Accounts Receivable, Accounts Payable
Education
Santa Ana College
Hewlett-Packard October 2012 - Present
Genpact Mortgage Services December 2009 - January 2011
Northrop Grumman Corporation December 2005 - April 2009
Northrop Grumman Corporation September 2004 - December 2005
Modern Videofilm December 2002 - August 2004
The University of Texas Health Science Center at Houston June 2002 - November 2002
Spring ISD October 1999 - June 2002
General Atomics July 1997 - September 1999
Houston Gate June 1995 - July 1997
US Navy November 1989 - November 1993
Skills
Strategic Visioning /..., Business Transitioning, Team Development /..., Client Relations /..., Data Analysis, Process Improvement, Project Management, Program Management, Software Documentation, SharePoint, Visio, PMP, Troubleshooting, Quality Assurance, Microsoft Office, Vendor Management, ITIL
Education
Exin 2008 — 2008
ITIL Practitioner, Agree & Define - Service Level Mgmt / Financial Mgmt, Certified
California State University Dominguez Hills 2007 — 2007
Training Certificate, Project Management
Six Sigma 2005 — 2007
Green Belt, DMAIC, Certified
Sam Houston State University 2002 — 2002
Training Certificate, Laboratory Management
Prometric 2000 — 2000
Cisco Certified Network Academic Instructor, CCAI
North Harris College 1994 — 1996
Business Administration & Computer Science
Chapman University 1990 — 1993
General Studies
Caliber Home Loans April 2015 - Present
Genpact Mortgage Services May 2014 - April 2015
Recovco Mortgage Management April 2014 - May 2014
Veterans United Home Loans February 2013 - November 2013
Skills
Banking, Loan Origination, Accounting, Loans, Mortgage Banking, Mortgage Lending, Mortgage Underwriting, Refinance, Residential Mortgages, Underwriting, VA Loans, Credit, FHA, USDA, Finance, Credit Analysis
Education
Kirkwood Community College
Associate of Arts (AA), Criminal Justice/Liberal Arts, B
Genpact Mortgage Services December 2012 - Present
GENPACT 2010 - 2012
Sallie Mae May 2009 - July 2010
Skills
Six Sigma, Analytics, Change Management, Team Management, Lean Manufacturing, Vendor Management, Outsourcing, Business Process..., Process Improvement, Call Centers, Business Analysis, CRM, Management, Risk Management, Program Management, Management Consulting, Lean Six Sigma, Mortgage Lending
Education
Temple University 2006 — 2009
Psychology and Philosophy
Experience Unlimited Irvine (EUI) March 2015 - Present
Genpact Mortgage Services January 2013 - February 2014
Asia Pacific Groups October 2001 - August 2007
Skills
Time Management, FNMA, Financial Analysis, Notary Public, Microsoft Office, Report Writing, Designing Training..., Records Management, Great Motivator, Event Planning, Public Speaking, Customer Service, Training Facilitation, Loans, Strategic Planning, Team Building, Program Management, Leadership, Project Management, Sales, Coaching, Management
Education
International Academy of Management and Economics 1997 — 1999
MBA, Cum Laude
Aerotek August 2014 - Present
Genpact Mortgage Services 2010 - 2013
Access Mortgage October 2007 - August 2008
Skills
Thorough Research, Commercial Real Estate, Real Property, Title Searches, Legal Documents, Foreclosures, Comparative Market..., Investor Liaison, Property, Deed in Lieu, Trust Deeds, PACER, Zillow, DocEdge Property..., Discovery Requests, Plaintiff & Defendant..., Investment Properties, First Time Home Buyers, Investors, Loans, Mortgage Lending, Refinance
Education
Alpha College of Real Estate 2000 — 2007
Certificate Of Completion, Principals In Real Estate
Luzerne County Community College 1998 — 2000
Medical/Clinical Assistant
Kmart store 4713 July 2015 - Present
One Source Staffing INC September 2012 - Present
Morgan Advanced Material Certech September 2013 - July 2015
Genpact Mortgage Services November 2010 - September 2012
Glley's Country Night Club June 2005 - May 2007
Skills
Training multiple..., Sales, Retail, Customer Satisfaction, Inventory Control, Warehousing, Inventory Management, Customer Service, CRM, Merchandising, Time Management, Distribution Center..., Operations Management, Logistics
Education
American InterContinental University 2010 — 2012
Associates degree business administration, Human Resources Management/Personnel Administration, General
Amrican Intercontinental University 2010 — 2012
Associates Degree, Business Administration and Management, General
QUEST MANAGEMENT CONSULTANTS November 2014 - Present
HR4 Design May 2010 - February 2014
Resources for Community Development September 2008 - April 2010
Genpact Mortgage Services April 2006 - April 2007
Samsung Electronics August 2005 - January 2006
A.T. Kearney/EDS January 2000 - February 2004
Skills
Onboarding, HRIS, Sourcing, Succession Planning, Technical Recruiting, Employee Engagement, Deferred Compensation, Leadership, Employer Branding, Organizational..., Team Building, Change Management, Applicant Tracking..., Workforce Planning, Interviews, HR Policies, Employee Benefits, New Hire Orientations, Personnel Management, Temporary Placement, FMLA, Leadership Development, Employment Law, Payroll, Benefits Administration, Training, Screening, College Recruiting, Internet Recruiting, Executive Search, Career Development, Management, HR Consulting, Workers Compensation, Talent Acquisition, Talent Management, Recruiting, Performance Management, Employee Relations, Human Resources, Hiring
Education
John F. Kennedy University 2001 — 2004
Masters of Arts, Organizational Psychology
California State University-Fullerton
Bachelor's Degree, Environmental Design
Newbold Advisors March 2014 - October 2014
Genpact Mortgage Services March 2012 - May 2013
UTLS Default Services ( formerly LandAmerica OneStop DS) May 2010 - April 2011
Acqura Loan Services March 2007 - May 2010
Skills
Loss Mitigation, Risk Management, Loan Modifications, Mortgage Underwriting, Short Sales, Collections, Loan Servicing, Loan Origination, Managerial Experience, Strategic Planning, Credit, Foreclosures, Loans, Management, Mortgage Lending, Mortgage Servicing, Real Estate, Underwriting, Funding, Mortgage Banking, Investors, Residential Mortgages, HAMP, Refinance, Default, Finance, FNMA, FHA, Credit Analysis, Asset Management, VA Loans, Bankruptcy, Training, Portfolio Management, Financial Services, Call Centers, FHLMC, LPS, Reverse Mortgages, Due Diligence, Financial Analysis, Escrow, Relationship Management, Government Loans, Title Insurance, Closings, First Time Home Buyers, FHA Financing, LPS Desktop
Education
Texas State Technical College 1997 — 1998
Electromechanical Engineering
Nacogdoches High School 1994 — 1997
General, General Studies
Movement Mortgage, LLC November 2013 - Present
Prospect Mortgage, LLC October 2012 - October 2013
Genpact Mortgage Services October 2011 - October 2012
Lexington Mortgage Corp January 2010 - October 2011
Benchmark Mortgage (NMLS #2143) May 2004 - 2010
Self Employed February 2003 - October 2009
Fresh Start Financial July 2003 - January 2005
First Team Real Estate October 2000 - July 2003
Skills
Calyx Point Advanced, AUS: DU, LP, DO, FHA financing, FHA, Mortgage Lending, USDA Rural Housing, VA loans, Non-Conforming, HomePath, Streamline
Education
Azusa Pacific University 2014 — 2016
Human Resources Management/Personnel Administration, General
Santa Ana College
English, Political Science
Best Western Plus, Dana Point, CA May 2014 - Present
Bloomingdale's November 2013 - December 2013
Genpact Mortgage Services September 2011 - August 2013
Genpact Mortgage Services November 2010 - February 2011
Dana Point Marina Inn August 2009 - November 2010
PetSmart February 2009 - July 2010
Laguna Shores Resort October 2007 - May 2008
24-7 Nationwide Notary Network 2006 - 2006
Capri Laguna Inn March 2002 - October 2003
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Time Management, Word, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Process Scheduler, Hospitality, Accounting
Education
Saddleback College 2011 — 2012
Graphic Design
Camden County College 1987 — 1989
Associates Degree, Liberal Arts
Berklee College of Music 1980 — 1983
Genpact Mortgage Services August 2011 - June 2015
Wells Fargo February 2011 - May 2011
Radian Guaranty / Lending Tree November 2010 - January 2011
CDA Law Center March 2009 - March 2010
Merrill Lynch August 2003 - May 2008
Centex Home Equity January 2002 - August 2003
Skills
Mortgage Banking, Mortgage Lending, Loans, Refinance, Loan Origination, Mortgage Underwriting, Underwriting, Residential Mortgages
Education
California State University-Bakersfield 1989 — 1994
B.S.
Bank of America May 2009 - Present
Urban Science May 2008 - April 2009
Genpact Mortgage Services June 2007 - May 2008
Dollar Thrifty Automotive Group 2006 - 2007
Education
Oklahoma State University
masters, Computer Science
Intelli-Flex November 2014 - Present
Seoul Semiconductor September 2013 - October 2014
Buena Park High School January 2013 - June 2013
Pool Engineering February 2009 - January 2013
Homemaker August 2007 - January 2009
Genpact Mortgage Services May 2007 - August 2007
Homemaker December 2003 - May 2007
Home First Mortgage February 2003 - December 2003
Moneyline Lending October 2001 - February 2003
Skills
Accounts Payable, Loans, Data Entry, Credit, QuickBooks, Accounts Receivable, Invoicing, Customer Retention, Customer Service, Employee Relations, Project Coordination, Mortgage Lending, Appraisals, Marketing, Funding, Microsoft Excel, Real Estate, Coordination, Research, Fax, Investment Properties, Time Management, Sales, Process Scheduler, Outlook, Office Management, Management, Budgets, Banking, Account Reconciliation
Education
California State University-Fullerton 1998 — 2001
Bachelors, Communication
Cypress College 1990 — 1998
Associate of Arts (AA), General Studies
Genpact Mortgage Services June 2013 - Present
Genpact Mortgage Services September 2012 - Present
Skills
Investment Properties, Customer Service, Negotiation, Real Estate, Leases, Sales, Finance, Management, Process Improvement, Strategic Planning, Mortgage Lending, Credit, Mortgage Banking, Leadership, Project Management, Training
Education
DeVry University Phoenix, AZ 2008 — 2012
Associate's degree, Real Estate Development
Anthony Venti Realtors Inc April 2014 - Present
GENPACT LLC February 2011 - March 2014
Genpact Mortgage Services October 2010 - February 2014
Jackson and Associate April 2009 - October 2010
4Ps Marketing June 2008 - September 2008
San Diego State University August 2006 - June 2008
Skills
Data Analysis, Finance, Six Sigma, Strategic Planning, Financial Analysis, Leadership, Microsoft Excel, Project Management, Commercial Real Estate, Risk Management, Real Estate, Outlook, Budgets, Forecasting, Microsoft Office, Financial Modeling, Corporate Finance, Process Excellence, Management, Sales, Business Process..., Competitive Analysis, Teamwork, Negotiation, Investments, International Business, Business Strategy, Process Improvement, Business Development, Strategy, Analysis, Operations Management, Team Leadership, Accounting, Contract Negotiation, Business Planning, Strategic Financial..., Access, Internal Audit, Management Consulting, Analytics, Internal Controls, BPO, PowerPoint, Customer Service, CMA, Income Tax, Financial Accounting
Education
San Diego State University-California State University 2004 — 2008
International Business, Finance, Arabic, Middle East, 3.7
California State University-San Bernardino 2006 — 2008
Minor in Arabic and Middle Eastern Studies, Arabic and middle eastern studies
HomeBridge Funding 2012 - Present
Pacific Mercantile Bank 2012 - 2012
ClearVision Funding 2011 - 2012
Lenox Financial 2010 - 2011
GMAC/Ditech Mortgage Corp 2009 - 2010
Spherion 2009 - 2009
Genpact Mortgage Services 2006 - 2007
Homefield Financial 2005 - 2006
Mega Capital Funding Inc 2004 - 2005
Bank of America 1999 - 2004
Skills
Credit, Residential Mortgages, Mortgage Underwriting, Mortgage Lending, Mortgage Banking, Credit Risk, Loan Exceptions, Due Diligence, Correspondent Lending, Retail Lending, Wholesale Lending, Consumer Lending, Real Estate Lending, Management, Staff Recruiting/Hiring, Training & Development, Financial Analysis, FHA, Fannie Mae, VA, Freddie Mac, Customer Service, Loan Scenarios, Problem Resolution, DU/DO, FHA TotalScorecard, Manual Underwriting, FHA Connection, LP, Business Analytics, System Testing, Outsourcing, Special Projects, Loans, Underwriting, DE, VA LAPP, VA Loans
Education
California State University-Fullerton 1992 — 1996
Business Finance
Oak Mortgage Group July 2015 - Present
Cendera Funding May 2014 - June 2015
Treliant Risk Advisors January 2014 - May 2014
Genpact Mortgage Services September 2013 - January 2014
BB&T October 2011 - August 2013
Skills
Mortgage Lending, Mortgage Banking, Mortgage Underwriting, Residential Mortgages
Education
Georgia State University 1994 — 1996
Criminal Justice
loanDepot LLC April 2015 - Present
New Penn Financial, LLC January 2013 - April 2015
Genpact Mortgage Services November 2011 - January 2013
Genpact Mortgage Services April 2010 - July 2010
Skills
Computer-literate..., Customer Service, Mortgage Lending, Receptionist Duties, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Appraisal Skills, Team Building, Team Motivation, Loans, Phone Etiquette
Education
Marinello Schools of Beauty-Lake Forest
Graduate, Cosmetology, Barber/Styling, and Nail Instructor
Discover Home Loans June 2014 - Present
Discover Home Loans October 2013 - June 2014
Discover Home Loans August 2010 - October 2013
LendingTree Loans 2009 - 2009
Genpact Mortgage Services 2007 - 2008
Skills
Mortgage Banking, Mortgage Lending, Credit, Loan Origination, Loans, FHA, Residential Mortgages, Refinance, Banking, Financial Services, Call Centers, Credit Analysis, Process Improvement, Underwriting, Finance, FHA financing, Financial Analysis, Consumer Lending, Financial Modeling, Analytics, Risk Management, Due Diligence
Education
University of California, Irvine 1999 — 2004
Bachelor of Arts (B.A.), Criminology, Law, & Society
Genpact Mortgage Services October 2013 - Present
Pacific Union Financial December 2012 - September 2013
Bank of America June 2009 - December 2012
Bank of America April 2008 - June 2009
Countrywide Bank FSB July 2003 - April 2008
Skills
Mortgage Lending, Residential Mortgages, Mortgage Underwriting, Credit Analysis, Managing Managers, Loan Origination, Loans, Mortgage Banking, Underwriting, Finance, Management, FHA, Sales Management, Credit, Leadership, Process Improvement
Education
University of California, Los Angeles 1996 — 2000
Bachelor of Arts (B.A.)
Steward Investments July 2013 - February 2014
Genpact Mortgage Services September 2012 - July 2013
Velotera Services May 2011 - June 2012
Chase Home Finance February 2010 - May 2011
Prime Lending December 2008 - August 2009
Oracle Home Mortgage June 2003 - May 2008
US Army July 1992 - December 2002
Skills
Financial Reporting, Loans, Foreclosures, Mortgage Lending, Budgets, Credit, Customer Service, Wireless, Real Estate, Customer Satisfaction, Selling, Telecommunications, Refinance, FHA, Marketing, Management, Program Management, Microsoft Office, Sales
Education
University of Maryland University College 2000 — 2001
Central Texas College 1999 — 2000
General Studies
DelMar Media Arts
Voice Over II, Arts, Entertainment
DelMar Media Arts
Voice Over III Spokesperson, Arts, Entertainment
DelMar Media Arts
VoiceOver 1, Arts, Entertainment
DelMar Media Arts
GLP & Associates/National Life Group April 2013 - Present
1st Convenience Bank of Texas February 2014 - June 2014
Genpact Mortgage Services September 2012 - January 2013
JPMorgan Chase January 2012 - June 2012
Corinthian Colleges December 2006 - April 2011
Skills
Sales, Marketing, Customer Retention, Customer Service, Customer Satisfaction, Risk Management, Recruiting, Cold Calling, Lead Generation, Referral Development, 10 Key Touch, Target Marketing, CampusVue, SAS, Microsoft Office, Loans
Education
Mesa Community College 1989 — 1991
Associate's of Business Management, Business, Management, Marketing, and Related Support Services
Kaiser Permanente June 2014 - Present
Genpact Mortgage Services November 2011 - May 2014
GENPACT LLC October 2010 - October 2011
Harvard Square2 Academy June 2007 - September 2010
ERSO (Engineering Research Support Organization) December 2005 - December 2006
Leadership May 2005 - May 2006
Alpha Xi Omega - Honors Fraternity, UC Berkeley May 2004 - May 2005
Skills
Data Analysis, Forecasting, Process Improvement, Six Sigma, Quantitative Analytics, Business Analytics, Statistics, Project Management, Business Analysis, Analytics, Analysis, Market Research, Strategy, Management, Business Intelligence, Leadership, Business Process, Visio
Education
University of California, Berkeley 2003 — 2007
BS, Economics
Nationstar Mortgage April 2013 - April 2014
Genpact Mortgage Services August 2012 - April 2013
JP Morgan Chase May 2011 - August 2012
JPMorgan Chase February 2010 - May 2011
Verizon March 1997 - July 2009
Wells Fargo Bank January 1996 - February 1997
Skills
Telecommunications, Management, Project Management, Call Center, Leadership, Training, Strategy, Forecasting, Account Management, Recruiting, Project Planning, Human Resources, Customer Satisfaction, Customer Service, Networking, Start-ups, Budgets, Vendor Management, Call Centers, Team Building, Contract Negotiation, Coaching, Hiring, Software Documentation, Program Management, Negotiation, Business Analysis, Leadership Development, Customer Retention, Team Leadership, Operations Management, Performance Management, Sales, Process Improvement, Change Management, New Business Development, Banking, Cross-functional Team..., Team Management, Employee Relations, Microsoft Office, Microsoft Excel, Strategic Planning, CRM, Business Development, Sales Management, Sales Operations, Talent Acquisition, Employee Training, Credit
Education
The University of Southern Mississippi
Bachelor of Science (BS), Business Administration and Management, General
Web Development Services at Utah Valley University November 2014 - Present
Genpact Mortgage Services November 1999 - May 2014
Millennium Foods July 1999 - February 2000
Storehouse Market April 1998 - October 1999
Splash Kingdom Waterpark formerly Pharoah's Lost Kingdom. June 1996 - April 1998
Skills
Microsoft Office, Microsoft SQL Server, SQL, JavaScript, HTML, CSS, ASP.NET, Technical Support, Adobe Creative Suite, Social Media, Graphic Design, Team Leadership, Clerical Skills, Management
Education
Utah Valley University
Bachelors Degree, Multimedia Communications Technology
Brigham Young University - Idaho 1994 — 1996
Associates, General Education
Eisenhower high School 1989 — 1991
Diploma
Cherrywood Commercial December 2013 - Present
TMH Capital, Inc. 2009 - Present
McGladrey LLP February 2013 - 2013
Genpact Mortgage Services 2011 - 2011
American First Credit Union 2010 - 2011
Kinecta Federal Credit Union 2007 - 2009
ResMAE Mortgage Corporation - Citadel Investment Group 2004 - 2007
BNC Mortgage, Inc. 1997 - 2004
Skills
Certified: LEAN Six..., Licensed: DRE & SAFE..., Process Reengineering, Resource Optimization, Executive Leadership, Sales Management, Operations Management, Strategic Planning, Financial Analysis, P&L Functions, Budgeting, Database Management, Sales Conferences, Trade Shows, Marketing, Negotiations, Online Resources, Sales Forecasting, Product Launch, Needs Assessment, High-Impact..., Relationship Development, Benchmarking, Author guidelines,..., Account Management, Banking, Change Management, BPO, Outsourcing, Quality Assurance, Quality Management, Real Estate, Risk Management, Employee Relations, Customer Relations, Problem Solving, Team Building, Teamwork, Team Leadership, Underwriting, Vendor Management, Retail, Wholesale, Budgets, Negotiation, Forecasting, Sales, Leadership, Portfolio Management, Executive Management
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1992 — 1994
Bachelor of Science, Management
GE Asset Intelligence February 2006 - Present
GE - ES - VeriWise 2006 - Present
Genpact November 2003 - Present
Capgemini Consulting BPO 2011 - 2011
Genpact Mortgage Services 2008 - 2008
Genpact 2008 - 2008
Genpact September 2005 - February 2006
Genpact October 2003 - January 2005
Skills
Outsourcing, Six Sigma, BPO, Transition Management, Offshoring, PMP, Management, Program Management, Business Process, Operations Management, Process Improvement, Vendor Management, Call Centers, Leadership, Lean Manufacturing, Project Management, Service Delivery, Continuous Improvement, Business Process..., Management Consulting, Business Analysis, Product Development, Process Engineering, Operational Excellence, Change Management, Cross-functional Team..., Project Portfolio..., Team Management
Education
Universidad Autónoma de Ciudad Juárez 1998 — 2002
loanDepot LLC May 2015 - Present
loanDepot, LLC December 2012 - May 2015
Point B Real Estate Services October 2008 - October 2014
LD Escrow, Inc. October 2009 - May 2012
Point B Real Estate Services October 2006 - October 2008
Genpact Mortgage Services October 2006 - October 2007
Stearns Lending April 2005 - September 2006
HomeLoanCenter.com / LendingTree.com June 2001 - April 2005
BrooksAmerica Mortgage 1996 - 2002
Shearson Lehman 1988 - 1993
Skills
Mortgage Lending, Real Estate, Mortgage Banking, Referrals, Loans, FHA, Refinance, Loan Origination, REO, Investment Properties, Credit, Banking, Negotiation, Short Sales, Underwriting, Customer Service, Funding, Financial Analysis, Loss Mitigation, Business Development, VA loans, Residential Mortgages, Leadership, Real Estate Financing
Education
Santa Ana College 2008 — 2008
Certificate, Human Resources management
Saddleback College 2007 — 2008
Human Resources management
Experian March 2014 - Present
Finding Hope Ministries January 2013 - Present
Orange County Rescue Mission July 2012 - March 2014
Web Wise Kids November 2008 - May 2011
Genpact Mortgage Services March 2007 - August 2008
Weger Mortgage Corporation November 2001 - February 2007
Skills
Nonprofit Management, Strategic Planning, Creative Writing, Hands-on Training, Public Speaking, Operations Management, Process Improvement, Production Managment, Risk Assessment, Grant Writing, Grant Monitoring, Nonprofits, Non-profits, Organizational..., Training, Project Management, Program Management, Fundraising, Leadership Development, Leadership, Grants, Start-ups, Marketing, Business Development, Social Media, Resource Development, Community Outreach, Volunteer Management
Education
California State University-Bakersfield 1999 — 2004
Bachelor's Degree, Sociology
KLAS August 2014 - Present
800contacts May 2009 - April 2014
1-800 CONTACTS June 2008 - May 2009
Symantec January 2008 - June 2008
Genpact Mortgage Services September 2007 - December 2007
Obeo 2006 - 2007
10x Media August 2005 - July 2006
RentPayment 2004 - 2005
LearnFrame 1999 - 2001
Skills
ASP.NET, Microsoft SQL Server, C#, XML, JavaScript, Agile Methodologies, Agile Project Management, ASP.NET MVC, MVC Architecture, Team Leadership, Team Management, Integration, WCF, Architectures, Visual Studio, Architecture, Software Development
Education
Brigham Young University 2000 — 2005
Bachelor of Science (BS), Computer Science
GENPACT LLC August 2011 - Present
Genpact Mortgage Services August 2006 - August 2011
MoneyLine Lending Services Inc. October 2001 - August 2006
Strawberry Farms Golf Course 1997 - 2000
Maryland Baseball LLC affiliate to the Baltimore Orioles 1997 - 1998
Skills
Management, BPO, Mortgage Lending, CRM, Leadership, Banking, Business Development, Call Centers, Customer Service, Process Improvement, Sales, Strategy, Vendor Management, Business Strategy, Customer Satisfaction, Outsourcing, Finance
Education
California State University-Long Beach 1996 — 2000
Marketing
Black Dot Wireless February 2008 - Present
Genpact Mortgage Services October 2002 - August 2007
Sprint Nextel December 1999 - September 2002
Beach Citites Investments in Real Estate July 1998 - December 1999
AT&T Mobility July 1994 - May 1998
Skills
Management, Real Estate, Account Management, Leadership, Sales, Sales Operations, Call Center, Customer Satisfaction, Leases, Contract Negotiation, Residential Homes, Business Development, Negotiation, Vendor Management, New Business Development, Team Building, Customer Service, Mortgage Banking, Sales Management, Telecommunications, Wireless, Team Leadership, Finance, Cellular Communications, Recruiting, Mobile Devices, 4G, Employee Training, Managed Services, Broadband, Direct Sales, Customer Retention, Selling, Mobile Technology, CDMA, Call Centers, VoIP, Sales Process, Strategic Partnerships
Education
California State Polytechnic University-Pomona 1990 — 1994
Bachelor's degree, Business Administration and Management, General
St Joseph Hospital January 2015 - Present
Toshiba February 2014 - December 2014
Genpact Mortgage Services July 2012 - February 2014
ADP October 2011 - July 2012
EagleRider May 2010 - May 2011
PIMCO January 2009 - May 2009
Citco November 2006 - May 2008
Skills
Financial Reporting, Accounting, Microsoft Excel, Microsoft Word, PowerPoint, Bloomberg, General Ledger, Finance, Pricing, Accruals, Customer Service, Accounts Receivable, Hyperion Planning, Oracle Reports, Sage, Month End Close, Forecasting, Actual, Bank Reconciliation, Capital Budgeting, Auditing
Education
University of California, Riverside 2002 — 2006
B.S, Finance
University of California, Riverside 2002 — 2006
B.A, Economics
Wells Fargo October 2007 - Present
Genpact Mortgage Services April 2005 - October 2007
Bank of the West 1996 - 2005
First Interstate Bank 1984 - 1996
Skills
Commercial Lending, Commercial Banking, Banking, Cash Management, Loans, Credit, Small Business Lending, Financial Institutions, Treasury Management, Consumer Lending, Loan Origination, Credit Analysis
Education
California State University-Fullerton 1979 — 1984
Bachelors, Business, Concentration in Finance
Gardner Insurance Agency June 2014 - Present
Gardner Insurance Agency January 2008 - Present
Genpact Mortgage Services 2006 - 2008
Allstate Funding corporate 2002 - 2006
Skills
Microsoft Office, Life Insurance, Photoshop, Microsoft Word, Mortgage Lending, Loan Origination, Insurance, Property & Casualty..., General Insurance, Time Management, Accounting
Education
Santa Barbara City College 2000 — 2000
Golden West College 1999 — 2000
AFN Corp August 2015 - October 2015
Genpact Mortgage Services November 2014 - July 2015
Wells Fargo Home Mortgage February 2013 - June 2014
Inhouse Lender 2011 - 2013
Ovation Home Loans 2010 - 2011
Monarch HealthCare 2008 - 2010
New Century Mortgage January 2007 - April 2008
Countrywide Home Loans/Bank Of America April 2004 - January 2007
NovaStar Mortgage 2003 - 2004
Option One Mortgage 2001 - 2003
Skills
Underwriting, Loans, Team Leadership, Staff Development, Credit, Management, Mortgage Lending, Time Management, Customer-focused, Diversity, Forward Thinking, Multi-skilled, Health, Healthcare, Mortgage Underwriting, Insurance Training, Training, Customer Service, Mortgage Banking, Consumer Lending, Credit Analysis, Credit Risk, Refinance, Residential Mortgages, Portfolio Management, Risk Management, FHA, Process Improvement, Loss Mitigation, Insurance, Loan Origination
Education
ATI College-Norwalk 2008 — 2010
Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
GMAC Mortgage March 2010 - Present
Ditech Mortgage Corp 2009 - 2014
GMAC Mortgage Subservicing April 2009 - April 2010
Genpact Mortgage Services July 2006 - August 2008
Cendant Mortgage 1997 - 2005
PHH Mortgage 1997 - 2002
Prudential Home Mortgage 1988 - 1997
Skills
Financial Services, Business Development, VA loans, Mortgage Lending, Refinance, Sales, Solution Selling, Sales Management, USDA, Customer Satisfaction, Banking, Credit, Loans, Account Management, FHA financing, Customer Retention, Credit Risk, Loan Origination, Management, Residential Mortgages, Retail, Mortgage Banking, Negotiation, FHA, Underwriting, Contract Negotiation, Strategic Planning, Leadership, Team Building, Real Estate
Education
American International College 1972 — 1975
BA, Political Science
Genpact Mortgage Services May 2011 - Present
NACCO Materials Handling Group September 2009 - April 2011
Promotek, Inc October 2001 - September 2008
Skills
Accounts Payable, Accounts Receivable, Purchasing, Customer Service, Journal Entries, Inventory Control, Invoicing, Payroll, Budgets, Sarbanes-Oxley Act, IBM iSeries, Windows 7, Microsoft Office, Fixed Assets, Sales
Education
University of Phoenix 2009 — 2010
MSA, Accounting
University of Phoenix 2006 — 2008
BSA, Accounting
Western International University 2005 — 2006
Associates, Accounting
Belmont University 1990 — 1992
None, Music Business
Genpact Mortgage Services November 2010 - February 2014
S. New Processing Center January 2000 - August 2010
American Home Loans January 1997 - January 2000
Bankers Diversified Mortgage January 1993 - January 1997
Skills
Loan Servicing, Underwriting, First Time Home Buyers, Software Documentation, Refinance, Mortgage Banking, Loan Origination, FHA, Mortgage Lending, Investment Properties, Funding, Mortgage Underwriting, FHA financing, Loans, Credit, VA loans
Education
California State University-Fullerton 1988 — 1990
Bachelors Degree, Liberal Studies / Business
Cypress College
Associates Degree, Liberal Studies
GE GO CoreTech September 2013 - Present
GE June 2012 - August 2013
Genpact Mortgage Services January 2011 - September 2011
Genpact October 2008 - December 2010
GENPACT LLC February 2007 - September 2008
GENPACT LLC December 2004 - January 2007
GECIS June 2001 - November 2004
Skills
Program Management, Project Management, Business Relationship..., IT Operations Management, Business Transition, ITIL v3 Foundations..., Green Belt, IT Service Delivery, Account Management, Business Strategy, Training, People Development, Team Management, IT Service Management, Business Process..., ITIL, Vendor Management, Service Delivery, IT Operations, IT Strategy, Transition Management, Outsourcing, Process Excellence, Six Sigma, Offshoring, BPO, PMP, Sla, Process Management, Business Process..., Process Consulting, Global Delivery
Education
Osmania University 1997 — 2000
Bachelor of Commerce (B.Com.)
Union Bank March 2013 - Present
Genpact Mortgage Services February 2012 - March 2013
JPMorgan Chase May 2011 - January 2012
Skills
Time Management, Sales, Research, PowerPoint, Mortgage Lending, Microsoft Office, Microsoft Excel, Loans, Customer Service, Banking, Consumer Lending, Credit
Education
California State Polytechnic University-Pomona
Bachelor of Science (BS), Finance, General
PrimeLending June 2015 - Present
Green Bank March 2015 - June 2015
Genpact Mortgage Services October 2013 - February 2014
Patriot Bank Mortgage March 2013 - September 2013
Bank of America December 2010 - March 2013
Community Credit Union 2002 - 2004
Skills
Banking, Loan Origination, Mortgage Banking, Finance, Mortgage Underwriting, Residential Mortgages, Mortgage Lending, Refinance, FHA, FHA financing, VA loans, Loans, USDA, Credit Analysis, Credit, VA Loans
Education
Angelo State University 1990 — 1994
BBA, Finance & Finance/Real Estate
Caliber Funding December 2012 - Present
Genpact Mortgage Services June 2012 - November 2012
Bank of America February 2010 - June 2012
Bank of America September 2007 - June 2012
Bank of America June 2009 - February 2010
Bank of America September 2007 - June 2009
Amegy Bank of Texas May 2005 - September 2007
Washington Mutual Bank April 2002 - May 2005
Adecco Staffing Agency August 2001 - April 2002
Hibernia National Bank January 2000 - June 2001
Skills
processing, funding and..., Refinance, Loan Origination, Funding, Real Estate, Closings, Underwriting, Mortgage Underwriting, Credit Analysis, Credit, Budgets, Loans, Analysis, Loss Mitigation, Microsoft Excel, FHA, Customer Service, Mortgage Lending, Banking, Investment Properties, Mortgage Banking
Education
Brookhaven Community College
County of Riverside September 2015 - Present
County of Riverside May 2012 - September 2015
Genpact Mortgage Services November 2010 - May 2012
San Diego Chargers Football Co. April 2010 - August 2010
The Orange County Flyers Professional Baseball Team January 2009 - September 2009
Education
Chapman University
Bachelor of Science, Business Administration
Genpact Mortgage Services 2010 - 2011
Skills
Process Improvement, Mortgage Lending, Mortgage Banking, Microsoft Office, Microsoft Word, Business Strategy, Customer Service, Microsoft Excel, Strategic Planning, Negotiation, Team Building, Business Development, Management, Underwriting, Sales, Training, Account Management, Credit, Leadership, Coaching, Sales Management, New Business Development
Education
San Bernardino Valley College
Vista Paint Corporation July 2011 - December 2013
loanDepot June 2010 - October 2010
Genpact Mortgage Services 2007 - 2009
Amtech Funding 2005 - 2006
Skills
Customer Service, Loans, Leadership, Sales, Sales Management, Management, Credit, Investment Properties, Administrative..., Team Building
Education
Orange Coast College 2000 — 2003
General Education
Motive Lending June 2014 - Present
ClearVision Funding July 2012 - June 2014
Genpact Mortgage Services November 2010 - July 2012
Mortgage Outreach Services/ Sorrento October 2009 - November 2010
Skills
Mortgage Lending, Mortgage Banking, Underwriting, Loan Origination, Loans, FHA, Refinance, Credit, Residential Mortgages, Mortgage Underwriting, Credit Analysis, Loss Mitigation, Risk Management, Financial Analysis, Banking
Education
California State University-Fullerton 1998 — 2000
Management Information Systems, General
Fullerton College 1995 — 1998
Associate of Arts (AA), Business Administration and Management, General
Katella HS 1991 — 1995
Diploma
JPMorgan Chase & Co. November 2013 - Present
Genpact Mortgage Services October 2012 - November 2013
Citigroup December 2011 - September 2012
Accountemps July 2011 - December 2011
Kforce Temp Agency December 2007 - October 2010
Yellow Cab January 2007 - September 2010
Education
Mountain View College
Bachelor of Arts, General Studies
Genpact Mortgage Services October 2012 - Present
Education
Cerritos College
Rio Hondo College
Genpact Mortgage Services July 2012 - February 2013
GENPACT November 2011 - January 2012
Skills
Microsoft Excel, Microsoft Word, Customer Service, Teamwork
Education
King's College 2010 — 2014
Bachelor of Science (BS), Accounting, Human Resources Management
Foster Family Trust July 2011 - Present
Genpact Mortgage Services November 2010 - August 2011
OC Healthy Smiles January 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
California State University-Sacramento 1978 — 1982
Bachelor of Science (BS), Business Administration, Finance
Santa Rosa Junior College
On going computer classes: Microsoft Excel, Word, Microsoft Excel, Word
Home Equity Solutions September 2014 - Present
Genpact Mortgage Services November 2012 - February 2014
Bank of America February 2006 - October 2012
US Army January 2001 - January 2004
Skills
Mortgage Lending, Loans, Credit, Refinance, Mortgage Banking
Education
California State University-Fullerton