Glass America
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Glass America Employees
HSG/CodeBlue December 2005 - Present
Glass America 1999 - 2003
Globe Glass & Mirror (USA Glass Network) 1983 - 1998
Skills
Insurance, Directors & Officers..., Employment Practices..., Health Savings Accounts, Process Improvement, Forecasting, Universal Life, Sales, Retirement Planning, Reinsurance, Leadership, Securities, Disability Insurance, Underwriting, Property & Casualty..., Commercial Insurance, General Insurance, Claims Management
Education
Southern Illinois University, Carbondale 1970 — 1973
Bachelor's degree, Education
Nashville Symphony June 2015 - Present
Penalty Box Radio January 2012 - Present
Cumberland University & Vanderbilt Hockey September 2008 - Present
ISS Hockey August 2014 - June 2015
HarperCollins Christian Publishing May 2013 - April 2015
Glass America March 2010 - May 2013
Cumberland University October 2009 - March 2010
Cumberland University June 2008 - November 2009
Cumberland University September 2007 - May 2008
The UPS Store October 2004 - May 2008
Skills
Social Media Marketing, Online Marketing, Social Media, SEO, Sales, Google Analytics, Email Marketing, Facebook, Advertising, Web Design, Digital Marketing, Web Analytics, Organic Search, Mobile Search, Website Development, Help Desk Support, Social Media Measurement, Press Releases, PPC, Search Advertising, Internet Strategy, Website Building, Online Content Creation, Web Development, Social Promotion, Promotional Copy, Radio, Radio Host, Blogging, Photoshop Elements, Internet Radio, Professional Sports, Ice Hockey, Play by Play, Web Content, YouTube, Broadcast Journalism, Web Marketing, Lead Generation, Social Networking, Newsletters, WordPress, Analytics, Online Advertising, Public Relations, Social Media Monitoring, Voice Over, Voice Acting, Public Address..., Public Speaking
Education
Cumberland University 2004 — 2008
B.A., Fine arts with emphasis in Theatre
Cumberland University 2004 — 2008
B.A, Fine Arts; Theatre; Political Science and General Business
Kettering University 2002 — 2003
Marketing/Business
Franklin High School 1998 — 2002
Diploma
Shelter Insurance Companies December 2014 - Present
Glass America June 2014 - November 2014
Champion Trace Golf Club March 2011 - January 2014
Danville Country Club February 2007 - March 2011
Sentry Insurance November 2004 - February 2007
Skills
Life Insurance, Property & Casualty..., Customer Service, PGA, Golf Instruction, Public Speaking, Golf Fitness, Tournaments, Golf Courses, Golf, Fundraising, Golfers, Social Media, Public Relations, Nonprofits, Golf Course Management, Junior Golf, Club, Golf Management, Golf Club Repair, Sports, Sports Marketing, Golf Clubs, Community Outreach, Strategic Planning, Management, Marketing, Research, Sales, Team Building, Event Planning, Event Management
Education
University of Kentucky 1999 — 2003
Chapman Collision Ctr April 2015 - Present
Glass America March 2014 - April 2015
Sterling Autobody Centers May 2012 - March 2014
QBE FIRST February 2005 - May 2012
Farmers Insurance February 1998 - February 2005
Skills
Property & Casualty..., Business Development, Customer Service, Leadership, New Business Development, Problem Solving, Quality Assurance, Management, Liability, Analysis, Claim, Pricing, Sales, Training, Sales Management, Claims Management, Negotiation, Legal Liability, Insurance, General Insurance, Casualty Insurance, Commercial Insurance, Workers Compensation, Team Building
Education
University of Phoenix
Business Administration and Management, General
University of Maryland, The Netherlands
American Access Casualty Company August 2010 - Present
BP Capital January 2000 - Present
American Access Casualty Company 2006 - August 2010
Glass America January 2000 - September 2005
Matson Integrated Logistics June 1993 - January 2000
Skills
IT Strategy, Vendor Management, Business Process..., Strategic Planning, Team Building, Strategy, Team Leadership, Risk Management, Project Management, IT Management, Process Improvement, Business Intelligence, Governance, Budgets, Insurance, Mentoring, Management, Business Analysis, Leadership
Education
Princeton University 1989 — 1993
BSE, Mechanical Engineering
Piedmont High School 1985 — 1989
Restore Restoration Inc. October 2012 - Present
Glass America February 1999 - May 2012
Globe Glass May 1988 - February 1999
Skills
Sales Process, Customer Service, Sales, Marketing, Selling, Automotive, Key Account Acquisition..., Key Account Management, Customer Satisfaction, Staff Development, Cold Calling, Sales Management, Team Building, B2B, Sales Force Development, Insurance, New Business Development, Customer Retention, Direct Sales, Account Management, Sales Operations, Profit, Pricing, Budgets, Operations Management, Negotiation, Lead Generation, Sales Presentations, Market Planning, Marketing Strategy, P&L Management, Salesforce Management, Professional Development, Logistics, Online Marketing
Education
National Louis University
Bachelor of Arts (B.A.), Business
Louisiana Tech University
CARCARE Collision Centers November 2005 - Present
Glass America June 2003 - August 2005
Skills
Sales Process, Recruiting, Customer Satisfaction, Marketing, New Business Development, Account Management, Cold Calling, Customer Service, Marketing Strategy, Sales Presentations, Selling, Direct Sales, Sales Management, B2B, Sales, Salesforce.com, Lead Generation, Event Based Marketing, Event Management, Event Marketing Strategy, Team Building, Customer Retention, Automotive, Sales Operations, Automobile
Education
Bob Jones University 1978 — 1979
Executive Assistant/Executive Secretary
Glass America March 2014 - Present
TPC Summerlin February 2012 - April 2014
Pilgrim Films and Television December 2012 - December 2012
Half Yard Productions February 2012 - February 2012
Pilgrim Films and Television December 2011 - December 2011
Puratos Seattle October 2010 - February 2011
The Space Needle July 2010 - October 2010
Vendaria Media 2007 - 2010
Skills
Actors, Commercials, Stage, Film Actor, Entertainment, Bartending, Customer Service, Yoga, Food Safety, Food Industry, Teamwork, Photography, Microsoft Word, Microsoft Excel, Administrative Work, Microsoft Office, Sales, Art, Film, Post Production
Education
Highline Community College 1998 — 2000
Associates Degree, Emphasis in Acting
Club Assist February 2015 - Present
Servpro of Elk Grove Village/Palatine/Rolling Meadows September 2013 - June 2014
Hallmark October 2012 - September 2013
Stanley Steemer March 2011 - July 2012
Glass America 1999 - 2010
Binswanger Glass January 1997 - August 1999
Globe Glass March 1994 - January 1997
Skills
Account Management, Direct Sales, Key Account Management, Customer Satisfaction, Customer Service, Networking, Retail, Cold Calling, Sales Operations, Sales Process, Sales Management, Sales, New Business Development, Microsoft Office, Territory Development, Selling, Team Building, Merchandising, Marketing, Customer Retention, B2B
Education
Missouri State University 1982 — 1987
Hotel Restaraunt
Glass America January 2014 - Present
Glass America May 2009 - December 2013
Glass America April 2005 - May 2009
Auto Glass Service July 1998 - March 2005
Skills
Customer Service, Automotive, New Business Development, Strategic Planning, Negotiation, Online Advertising, Social Media, Project Management, Microsoft Office, Customer Satisfaction, Social Media Marketing, Microsoft Excel, Process Improvement, Team Building, Call Center, Call Centers, Account Management, Marketing, Sales Management, Product Development, Purchasing, Marketing Strategy, Budgets, Analysis, Operations Management, Management, Retail, Online Marketing, Key Account Management, B2B, Sales Operations, Leadership, Sales, Salesforce.com, Advertising, Inventory Management, Lead Generation, Sales Process, Team Leadership, Training, Selling, Direct Sales, Strategy, Customer Retention, Coaching, Business Partner Support
Education
Middle Tennessee State University 1993 — 1998
Bachelor Business Administration, Computer Information Systems
McGirk’s Irish Pub January 2012 - Present
Bodek Plumbing Heating & Air Conditioning, Inc. July 2010 - July 2012
Ruby Tuesday’s November 2007 - January 2012
Glass America November 2006 - July 2010
Bulls Head Restaurant January 2001 - April 2007
Ruby Tuesday June 1999 - January 2001
Skills
Accounts Receivable, Bookkeeping, Customer Satisfaction, Customer Service, Data Entry, Human Resources, Insurance, Invoicing, Payroll, Process Scheduler, Team Building, Event Planning, Leadership, Microsoft Excel, Management, Microsoft Office, Public Speaking, Sales
Education
Broome Community College
Associate of Arts and Sciences (A.A.S.)
Chenango Valley HS Graduate
AAS, Business Administration; Liberal Arts
Glass America August 2015 - Present
Fawnwood Consulting September 2012 - July 2014
Starlight Children's Foundation - Colorado January 2012 - November 2013
Fawnwood Consulting January 2013 - September 2013
Fawnwood Consulting August 2012 - September 2013
Harmon AutoGlass MN 1998 - 2003
Skills
Grant Writing, Customer Relations, Technical Writing, Leadership, Program Management, Grants, Research, Customer Service, Strategic Planning, Community Outreach, Curriculum Design, Public Speaking, Nonprofits, Fundraising, Organizational..., Volunteer Management, Program Development
Education
The University of South Dakota 1989 — 1991
BA, Psychology and Sociology
The University of South Dakota 1987 — 1991
Bachelor's degree, Psychology
Carrara Property Restoration, Construction & Cleaning November 2007 - Present
Glass America August 2005 - October 2007
Ajilon Finance Solutions November 2004 - August 2005
Enterprise Rent-A-Car April 1999 - July 2004
Enterprise Rent-A-Car November 1996 - March 1999
Skills
IICRC Certified - Water..., Sales Management, Project Management, Continuing Education..., Water Damage Specialist, Fire Damage Specialist, Microbial Specialist, Disaster Preparedness, Disaster Recovery, Disaster Response, Expert Presenter, Presenter, Account Management, Claim, Customer Service, Business Development, Insurance, Emergency Management, Leadership, Management, Marketing, Property, Sales, New Business Development, Strategic Planning, Team Building, Training
Education
Ohio University 1989 — 1992
Communications, Organizational Communication & Business
Master Pro Services January 2015 - Present
Auto Glass January 2015 - January 2015
Auto Glass Fitters May 2014 - November 2014
Glass America October 2011 - May 2014
Auto Glass Fitters January 2008 - September 2011
Diamond Triumph January 2007 - January 2008
Skills
Sales Management, Automotive, New Business Development, Sales Process, Account Management, Relationship Marketing, Building Relationships, Outside Sales, Thinking Outside The Box, Marketing Strategy, Social Media Marketing, Direct Sales, Selling, Customer Satisfaction, Lead Generation, Marketing, Insurance, Marketing Management, Social Media, Social Networking, Property, Public Relations, Sales Presentations, Direct Marketing, Cold Calling, Key Account Management, B2B, Negotiation, Sales Operations, Salesforce.com, Team Building, Customer Retention, Team Leadership, Sales, Strategic Planning, Business Development, Customer Service
Education
Ludwig-Maximilians Universität München / University of Munich
Patch American High School
GUARDIAN AUTO GLASS April 2012 - Present
Glass America June 1999 - March 2012
Glass America June 1999 - March 2012
Glass America June 1999 - March 2012
Glass America June 1999 - March 2012
Skills
New Business Development, Automotive, Sales, Sales Management, Customer Service, Operations Management
Education
College of DuPage 1971 — 1974
various May 1989 - Present
Peter Herbert Group March 2011 - February 2012
Equitable Funds (was Equitable Group) November 2003 - December 2007
Robert Half May 1996 - December 2007
Gerber Plumbing Fixtures September 2005 - August 2006
Glass America March 2005 - May 2005
Bryce Downey & Lenkov, LLC January 2005 - February 2005
Rotary International October 2004 - January 2005
American Eagle/North Park Plumbing December 2003 - July 2004
Transilwrap September 1999 - August 2002
Skills
Budgets, Cash Flow, Strategic Planning, Analysis, Management, Month End Close &..., Corporate Income Tax..., Corporate Sales Tax..., G/L & Financial Analysis, Forensic..., Accounting System..., Accounting Department..., Training & Development..., Corporate Turnarounds, Banking Relationship..., Audits (Internal,..., Board of Directors, Multi-state Payroll..., Corporate Insurance, Systems..., Analytics, Management Consulting, Project Accounting, NFP Management &..., Property Management, Inventory Management, Sales Management, Experience in Computer..., Insurance Experience, Manufacturing Experience, Real Estate Experience, Retailing Experience, Telecommunications..., Simulation Design &..., Start-ups, Investment Banking, Mergers & Acquisitions, Strategy, Accounting, Accounts Receivable, Public Speaking, Leadership, Finance, Financial Analysis, Financial Reporting
Education
DePaul University 1986 — 1989
Master of Business Administration (M.B.A.), Finance, GPA 2.71 (maximum potential 4.0)
The University of Akron 1979 — 1982
Bachelor’s Degree, Finance, General, GPA 3.26 (Max Potential 4.0; Cum Laude, Financial Mgmt Assoc Nat Honor Society)
Ohio Wesleyan University 1977 — 1979
earned no degree; transferred to University of Akron,OH after two years attendance, Political Economy
Glass America July 1999 - Present
Safelite Auto Glass September 1988 - June 1999
Skills
Automotive Aftermarket, Automotive Repair, Automotive Electronics, Automotive Restoration, Automotive Parts, Appraisals, Management, Customer Service, Customer Retention, Customer Relations
Education
New England Institute of Technology 1980 — 1981
Pilgrim High School 1974 — 1978
Diploma
Glass America October 2008 - Present
Autco Distributing December 1998 - October 2008
Skills
Sales, Marketing, Customer Service, Advertising, Sales Operations, Selling, Management, Sales Management, Training, Project Management, Negotiation, Strategic Planning
Education
Southeast Missouri State University 1985 — 1989
B.S., Mass Communications
Valle High School
CitiGroup - Meridian Technologies November 2014 - Present
Global Cash Access April 2008 - June 2014
Four Winds Casino Resort July 2007 - April 2008
Four Winds Casino and Resort April 2006 - March 2007
INTERSTATE COMMUNICATIONS INC October 2004 - September 2005
Glass America September 2001 - July 2004
Merry Maids Chicago February 1998 - August 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Windows, Outlook, Teaching, Budget, Project Management, Network Administration, Trainers, Business Relationship..., Casino Gaming, Budgets, Troubleshooting, Technical Support, Purchasing, Sales, Team Building, Operations Management, Customer Satisfaction, Marketing, Access, Analysis, Training, Casino, Networking, Coaching
Education
DeVry University
NETWORK COMMUNICATIONS MANAGEMENT
Poulos Insurance Inc Account ExecutiveHolden Financial ServicesApril 2011 - August 2014
Willis / North America April 2007 - November 2009
Glass America April 2000 - June 2007
DYNAPOWER CORPORTATION July 1998 - April 2000
Dynapower October 1995 - July 1998
Skills
Project Management, Advertising, Marketing, Insurance, New Business Development, Account Management, Workers Compensation, Microsoft Excel, Lead Generation, Commercial Insurance, Management, Microsoft Office, Public Speaking, Sales
Education
The Hartford Commercial Lines School 2007 — 2007
Commerical Lines Coverage Specialist, commercial insurance
Johnson State College 2003 — 2006
BS, General Studies
Glass America April 2015 - Present
Plannernet May 2013 - April 2015
Turbo L.L.C. November 2008 - April 2015
Global Travel International / Turbo L.L.C. April 2008 - April 2015
Experient / Maritz Travel April 2013 - April 2014
Global Cynergies June 2012 - April 2013
Wide Format Company/Event Signage August 2007 - June 2008
Thrifty Car & Truck Rental 2002 - 2007
Meydenbauer Center 2000 - 2002
Skills
Advertising, Hospitality, Contract Negotiation, Customer Service, Corporate Events, Marketing, Business Development, Strategic Planning, Meeting Planning, Marketing Strategy, Hotels, Event Management, Marketing Communications, Retail, Contractual Agreements, Social Media Marketing, Market Research, Consultant Coordination, Transportation, Problem Solving, Event Planning, Management, Trade Shows, Sales, Sponsorship, Strategy
Education
Business 2010 — 2014
Mobile apps, software needed for business success
CVENT 2012 — 2012
Conference planning-, Ongoing
Interstate Relocation - United States 2011 — 2012
passing, Interstate relocation
SEAP - Business Owners 2010 — 2010
Certificate, Business Owner, Yes
RAMCO M.S. and Excel applications 2002 — 2005
Yes, for each class, MS Word-Windows, Outlook-Excel levels 1, 2, passing and certificates for each year
Private Business 2002 — 2002
yes, Business Negotiations
SST Travel School 1983 — 1984
Yes, International Travel
Central Washington University 1982 — 1982
Business, Commercial Art-Business
Ongoing education in new software for mobile apps, event apps, and new technology
Glass America January 2010 - Present
Platte River Capital January 2009 - January 2010
Platte River Ventures January 2009 - January 2010
American Family Insurance July 2005 - March 2008
Countrywide Insurance Group 2008 - 2008
Hix Insurance Associates, Inc. November 2002 - June 2005
Raudenbush Household March 1997 - November 2001
Education
Front Range Community College
General Studies
It Works June 2015 - Present
Glass America September 2013 - Present
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Management, Customer Service, Sales, Call Centers, Process Improvement, Customer Satisfaction, Team Leadership, GTS, Telephone Skills, Childcare, Early Childhood..., Cashiering, Cash Register, Cash Handling, Accounts Payable, Accounts Receivable, Automotive
Education
Oakland High School 1987 — 1991
Diplomia, Required courses
Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Glass America May 2015 - Present
Ecolab March 2014 - May 2015
ALLDATA August 2012 - March 2014
National Rehab May 2009 - November 2011
Specialty Consultants May 2006 - May 2009
Skills
Marketing, Sales, New Business Development, Sales Management, Account Management, Consulting, Recruiting, Asset Managment, Communication Skills, Cross Functional Team..., Territory Development, Cold Calling, Marketing Strategy
Education
Slippery Rock University of Pennsylvania 2001 — 2005
BS, Marketing
Willowcreek Rehabilitation and Nursing Center May 2015 - Present
Glass America December 2008 - May 2015
Don Brown Chrysler March 2005 - September 2008
Metro Chrysler Centre July 2001 - March 2005
Computer Services Inc July 1999 - July 2001
Skills
Insurance, Automotive, Accounts Receivable, Accounts Payable, Customer Service, Sales, Software Documentation, Troubleshooting, Strategic Planning, Employee Relations, New Business Development, Customer Satisfaction, Budgets, Marketing, Sales Management, Operations Management, Research, Microsoft Excel, Team Building, Negotiation, Microsoft Office, Time Management, Training, Outlook, Team Leadership, Retail, Management, Microsoft Word, Account Management, Sales Process, Sales Operations, Direct Sales, Inventory Management, Recruiting, Coaching, Marketing Strategy, Social Media Marketing, Selling, ICD-9-CM, ICD-10
Education
AmeriTech College 2014 — 2015
Associate's Degree, Medical Billing and Coding, 2.93
Southern Illinois University, Edwardsville 2002 — 2002
Business Administration, Management and Operations
Southwestern Illinois College 1998 — 2002
Business Management
Althoff Catholic High School 1994 — 1998
General Studies, General
St. Peter's Cathedral 1986 — 1994
General Studies, General Studies
St Vincent medical group March 2013 - Present
Glass America October 2008 - July 2009
Bank of America May 2005 - October 2008
Skills
Bilingual, computers, Customer Service, Data Entry, Office Administration, Healthcare, Medical Records, Vital Signs
Education
Salter College-West Boylston 2011 — 2012
associates degree, health and science of medical assisting
universidad autonoma de santo domingo 1999 — 2001
associates degree, business administration
Greater Manchester Chamber of Commerce July 2015 - Present
Hoyle, Tanner & Associates, Inc. August 2006 - Present
The Pampered Chef April 2011 - Present
Friends of the Manchester Animal Shelter (FMAS) June 2014 - December 2014
Granite State Management & Resources March 2006 - April 2006
Glass America June 2003 - March 2006
Skills
Marketing, Public Relations, Management, Customer Service, Budgets, Event Planning, Social Networking, Training, Sales, Social Media, Social Media Marketing, Project Planning, Microsoft Office, B2B, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Business Development, Marketing Communications, Strategic Planning, Analysis, Administrative..., Team Leadership, Team Building, Project Management, Customer Satisfaction, Employee Training, Trade Shows, Time Management, Event Management, Volunteer Management, Public Speaking, CRM, Corporate Website..., Analytics, Leadership, LinkedIn Training, Marketing Strategy, Fundraising, Newsletters, Account Management, Digital Marketing, Creative Content..., Corporate Blogging, Video Conferencing, WordPress, SEO, Graphic Design, Web Content Management
Education
Southern New Hampshire University 2005 — 2007
Bachelor of Science, Business Marketing, 3.304
New Hampshire Technical Institute 2001 — 2004
Associates Degree, Business Administration, 3.3
Pembroke Academy 1998 — 2001
High School Diploma
Glass America July 2015 - Present
Ocean Glass and Mirror September 2013 - February 2015
Suburban Glass, Masonry, and Restoration June 2012 - August 2013
NSG Pilkington March 1994 - February 2012
Pilkington March 1994 - January 2007
Skills
Sales Management, Negotiation, Management, Automotive, Team Building, Customer Satisfaction, Customer Service, Sales, Sales Operations, Account Management, Forecasting, Inventory Management, Key Account Management, New Business Development, Operations Management, Process Improvement, Purchasing, Sales Process, Strategic Planning
Education
Greater Lowell Technical School
Glass America June 2007 - Present
Safelite AutoGlass October 2000 - June 2007
Area Auto Glass of Virginia April 1993 - June 1998
Skills
Team Building, Automotive, Sales Management, Customer Satisfaction
Education
Old Dominion University
Glass America July 2014 - Present
Certified Labs March 2014 - July 2014
Enterprise Rent-A-Car July 2012 - October 2013
Saint Joseph's College Indiana August 2008 - August 2012
Innsbrook Country Club March 2007 - August 2011
Ogden Dunes June 2004 - August 2011
Skills
Social Media, Public Speaking, Social Networking, Teaching, Broadcast Television, Radio Broadcasting, Leadership, Advertising, Customer Service, Sales, Management, Account Management, Sports Coaching, Sports Training, Event Planning, Sales Management, Team Building, Time Management
Education
St. Joseph's College 2008 — 2012
Communications with a Theater minor, Mass Communications
Quincy University 2007 — 2008
undecided, undecided
Windshield Centers December 2014 - Present
Glass America March 2009 - Present
Skills
Automotive, Sales Management, Team Building, Automotive Aftermarket, Marketing, Retail, B2B, Vehicles, Coaching, Budgets, Profit, Customer Retention, Automobile, Management, Automotive Repair
Education
Southern Illinois University, Edwardsville
Glass America April 2015 - Present
CCC Information Services 2012 - March 2015
CCC Information Services 2007 - January 2012
CCC Information Services 2005 - January 2007
Self Employed 2003 - 2005
Data Return, LLC 2003 - 2003
divine, inc. 2001 - 2003
Self Employed 2001 - 2001
Prism Financial Corp. 1999 - 2000
Platinum Technology, Inc. 1998 - 1999
Skills
Accounting, Financial Reporting, Internal Controls, Auditing, US GAAP, Hyperion Enterprise, General Ledger, Management, Account Reconciliation, Financial Statements, Accounts Payable, Finance, Internal Audit, GAAP, Analysis, Consolidation, Revenue Recognition, Cross-functional Team..., Invoicing, CPA, Tax, Human Resources, Change Management, Treasury, Training, Financial Analysis, Cash Flow, Budget/Forecast Analysis, Client Billing, Fixed Assets, International Accounting, Collections, Payroll, Sales Commissions, Process Improvement, Project Management
Education
Indiana University Bloomington 1991 — 1995
BS, Accounting
Sentry Insurance September 2012 - Present
Glass America April 2011 - April 2012
Shelter Insurance Companies June 2007 - April 2011
Skills
Insurance, Sales Management, Customer Service, Negotiation, Strategic Planning, Social Media, Property & Casualty..., Account Management, Sales, Direct Sales, Marketing, Business Development, Advertising, Customer Satisfaction, Team Leadership, 401k, Commercial Insurance, Group Insurance, Life Insurance, Closing Deals, Umbrella Insurance, Liability, Term Life Insurance, Recruiting, Workers Compensation, Commercial Lines, Whole Life, Homeowners, General Insurance, Professional Liability, Inland Marine, Licensed Property, Casualty
Education
Eastern Kentucky University 2001 — 2006
Bachelor of Science Degree, 2006; Insurance
City of Worcester March 2015 - Present
Oak Hill CDC April 2012 - Present
Ken's Foods June 2010 - August 2015
Oak Hill CDC June 2009 - October 2011
Randstad January 2008 - June 2010
Glass America January 2003 - September 2004
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Public Speaking, Account Management, Event Planning, Leadership, Microsoft Word, Strategic Planning, Employee Relations, Team Building, Management, Outlook, Organizational..., Training, Community Outreach
Education
Quinsigamond Community College 2004 — 2007
Business Administration and Management, General
Risk Placement Services, Inc. July 2013 - Present
Glass America August 2009 - November 2012
Sodexo August 2007 - June 2009
Steak n Shake April 2005 - August 2007
Skills
Insurance, Commercial Insurance, Property & Casualty..., Management, Customer Service, Customer Satisfaction, Customer Support, Office Administration, Receptionist Duties, Outlook, Arts & Crafts, Creativity Skills, ImageRight
Education
Sullivan University 1998 — 2000
Legal Assistant/Paralegal, 4.0
Commercial Services March 2014 - Present
Glass America June 1999 - December 2013
Safelite January 1998 - June 1999
Vistar Auto Glass September 1996 - December 1997
Windshields America December 1986 - August 1996
Solaglas January 1985 - November 1986
Skills
Account Management, E-commerce, Online Marketing, Automotive, Management, Marketing Communications, New Business Development, Online Advertising, Operations Management, Product Development, Customer Satisfaction, Sales Process, Coaching, Marketing Strategy, Selling, Email Marketing, B2B, Sales Operations
Education
University of California, Los Angeles 1979 — 1984
Bachelor of Arts (BA), Political Science and Government
Glass America August 2009 - November 2012
Sodexho July 2007 - February 2008
Steak n Shake July 2005 - February 2007
The Center for Accesible Living April 2002 - October 2005
The Grant Insurance Corp. September 2001 - March 2002
Hyland, Block and Hyland Insurance October 2000 - April 2001
Direct General Insurance February 1998 - October 2000
Skills
Customer Service, Property & Casualty..., Management, Restaurant Management, Phone Skills, Phone Etiquette, Answering Phones, AS400 system, Glass, Administrative..., Auto Glass, Glass Avenue/ Mainstreet, Order Processing, Sales Order Processing, Purchase Orders, Schedules, Outlook, Microsoft Word, Internet, Microsoft Excel, Expenses, Inventory Control
Education
Sullivan University 1997 — 2000
Paralegal
Quantum Real Estate Advisors, Inc. February 2012 - Present
National Realty Network April 2011 - February 2012
Icon Identity Solutions June 2009 - September 2011
Franke & Shields September 2008 - May 2009
Glass America August 2006 - September 2008
The Buona Companies May 2004 - August 2006
Education
DePaul University 2005 — 2007
BS, Accountancy and Real Estate Finance
Glass America May 2009 - Present
Club Colors, Inc. September 1999 - December 2008
Intercargo/XL Specialty Insurance Co September 1995 - September 1999
Union Special Corporation December 1981 - September 1995
Education
Brigham Young University - Hawaii 1970 — 1974
BS, Business
Windshield Centers April 2013 - Present
Glass America October 1999 - April 2013
Skills
Customer Service, Sales Management, Negotiation, Automotive, Customer Satisfaction, New Business Development, Small Business, Account Management, Sales, Team Building, Direct Sales, Purchasing, Selling, Operations Management, Key Account Management, Sales Operations, B2B, Marketing, Cold Calling, Marketing Strategy, Budgets, Sales Process, Retail, Customer Retention, Advertising, Strategic Planning, Lead Generation, Training, Salesforce.com, Online Marketing, Coaching, Social Media Marketing, Direct Marketing
Education
St. Bonaventure University 1980 — 1984
Bachelor's degree, Marketing/Marketing Management, General
Alfred University 1979 — 1980
Nursing, Registered Nursing/Registered Nurse
Portville Central High School
Windshield Centers April 2013 - March 2015
Glass America January 2004 - March 2013
Harmon Auto Glass 1994 - 2004
American Auto Glass 1994 - 1996
Skills
Account Management, Sales Management, Marketing, New Business Development, Sales, Negotiation, Customer Service, Automotive, Operations Management, Team Building, Automotive Aftermarket, Customer Satisfaction, Insurance, Sales Process, Marketing Strategy, Strategic Planning, Key Account Management, Microsoft Office, Selling, Inventory Management, Purchasing, B2B, Sales Operations, Customer Retention, Cold Calling, Direct Sales, Management, Training, Team Leadership, Retail, Budgets, Recruiting, Online Marketing, Lead Generation, Sales Presentations, Online Advertising, Social Media Marketing, CRM, Marketing Communications, Business Planning, Strategy, Advertising, Direct Marketing, Product Marketing, Contract Negotiation, Email Marketing, Leadership, Business Development, Small Business
Education
Purdue University 1976 — 1981
BS, General Management
Anderson High School
College Prep
none OwnerThe Glass CutterMarch 2008 - March 2013
Medows Construction March 2011 - July 2012
Creative Remodeling August 2002 - July 2010
MTH Industries December 2003 - March 2010
Glass America 2003 - 2009
Glass America 2003 - 2009
Skills
Construction, Contract Negotiation, Glass, Residential Homes, Renovation, Budgets, Construction Management, Project Planning, Building Materials, Subcontracting, Project Estimation, Restoration, Bathrooms, Pre-construction, Change Orders, Process Scheduler, Contractors
Education
College of DuPage 2012 — 2014
Associate of Arts (AA), Accounting and Business/Management
Lewis University
Lewis University
Lewis University
Lewis University
glass america September 2005 - Present
Skills
Marketing Strategy, Marketing Communications, Strategic Planning, Insurance, Social Media, Project Management, Direct Marketing, Online Advertising, Social Media Marketing, Advertising, New Business Development, Email Marketing, Customer Service, Sales, Account Management, Online Marketing, Sales Management
Education
Post University
Bachelor's degree, Marketing
State Farm October 2014 - Present
First Step Dance Studio October 2006 - Present
Absolute Aeration, LLC August 2011 - April 2012
Glass America February 2007 - January 2009
Safelite AutoGlass April 2000 - February 2006
State Farm Insurance July 1998 - April 2000
Safelite AutoGlass June 1995 - June 1998
Comfort Inn January 1994 - June 1995
Stouffer Vinoy Resort August 1992 - January 1994
Skills
Choreography, Dance Instruction, Ballet, Dance, Piano, Modern Dance, Dance Education, Classical Ballet, Creative Movement, Jazz Dance, Gymnastics, Team Leadership, Territory Development, Selling, Sales Presentations, Sales Management, Sales
Education
University of Central Florida 1990 — 1992
Bachelor of Science (B.S.), Business Administration and Management, General
University of Massachusetts, Amherst 1987 — 1990
Glass America April 2014 - Present
Glass America March 2000 - August 2012
Windshield Installation Network May 1987 - March 2000
Skills
Negotiation, Automotive, Employee Relations, Strategic Planning, New Business Development, Customer Service, Retail, Financial Reporting, Sales Management, Marketing, Account Management, Team Building, Budgets, Project Management, Selling, Microsoft Excel, Insurance, Operations Management, Accounting, Customer Satisfaction, Microsoft Office, Coaching
Education
State University of New York College at Brockport 1983 — 1987
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, 3.0
Weiman Products, LLC May 2014 - Present
Glass America September 2004 - February 2014
Precision Castparts - Industrial Products Division 2001 - 2004
Precision Castparts - J&L Fiber Services July 2001 - March 2003
Dur-O-Wal November 1998 - June 2001
American National Can 1996 - 1998
American National Can 1994 - 1996
American National Can 1992 - 1994
American National Can 1990 - 1992
AM&G, Certified Public Accountants 1986 - 1990
Skills
Automotive, Manufacturing, Management, Finance, Portfolio Management, Financial Analysis, Financial Reporting, Accounting, Due Diligence, Budgets, General Ledger, Strategic Planning, Insurance, Negotiation, Accounts Payable, Accounts Receivable, New Business Development, Team Building, Strategy, Operations Management, Mergers & Acquisitions, Forecasting, Start-ups, Process Improvement, Executive Management, ERP, Cost Accounting, Leadership, Cash Management, Auditing, Financial Audits, US GAAP, Entrepreneurship, Procurement, Business Process
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1994 — 1997
MBA, Finance
Illinois State University 1983 — 1986
Bachelor of Arts (BA), Accounting and Finance
Pilkington August 2013 - Present
Glass America July 2009 - June 2013
Little Azio September 2008 - July 2009
The Men's Wearhouse, Inc April 2007 - July 2009
Dr. Thomas R. Dix May 2005 - September 2007
Skills
Bilingual-Spanish, Time Management, Invoicing, Customer Service, Sales, Filing, Microsoft Word, PowerPoint, Management, Teamwork, Appointment Scheduling, Outlook, Data Entry, Customer Satisfaction, Inventory Management, Operations Management, Sales Management, Inventory Control, Negotiation, Telephone Skills, Training, Leadership, Inventory
Education
Chattahoochee Technical College 2006 — 2007
south cobb high
Wrentham Village November 2012 - Present
Glass America August 2008 - October 2012
Skills
Organization, Typing, Phone Etiquette, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Massasoit Community College 2012 — 2013
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Community College of Rhode Island 2005 — 2007