Global Help Desk Services, Inc.

Description

Address: 2080 Silas Deane Hwy, Rocky Hill, CT 06067 Hours: Open 24 hours WednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (860) 296-7230Category: : : : : : : Place name: Website: Website: http://www.ghdsi.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (1) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Global Help Desk Services, Inc. Posting publicly on the Web Write a review Reviews 3 Google reviews

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Global Help Desk Services, Inc. Employees

Employee
Years
Job
Industry
Papa Ntorinkansah Papa Ntorinkansah Meriden, Connecticut Details
Papa Ntorinkansah's Global Help Desk Services, Inc. Experience January 2012 - April 2012
Job Student at Rochester Institute of Technology
Industry Computer Software
Experience
SPX Precision Components  May 2012 - August 2012
Global Help Desk Services, Inc.   January 2012 - April 2012

Skills
Java, C++, Visual Basic, Information Technology, Android Development, C#

Education
Rochester Institute of Technology   2012 — 2016
Bachelor of Science (BS), Computer Science

Middlesex Community College   2010 — 2012
Associate of Science (A.S.), Information Systems

Fransic T Maloney High School

Brian Grogan, Jr. Brian Grogan, Jr. Bronx, New York Details
Brian Grogan, Jr.'s Global Help Desk Services, Inc. Experience May 2009 - September 2012
Job Software Quality Assurance Engineer | Test Automation
Industry Information Technology and Services
Experience
Datto, Inc.   January 2014 - Present
CorCystems, Inc  October 2012 - October 2013
Global Help Desk Services, Inc.   May 2009 - September 2012

Skills
Windows 7, Active Directory, Windows Vista, Windows Server, Windows XP Pro, Customer Service, Microsoft Office, Healthcare Information..., Knowledge Management, Ubuntu, Technical Support, Mac OS X, Linux, CompTIA A+ Certification, Computer Repair, Network Administration, Microsoft Exchange, DNS, DHCP, VPN, Wireless Networking, Remote Desktop, Troubleshooting, Citrix, VMware, Printers, Group Policy, SCCM, A Certified, Firewalls, Computer Maintenance, HTML 5, CSS, JavaScript, Bash, Powershell, Python, Selenium, iOS, Android, ServiceNow, ConnectWise, LabTech

Education
Colgate University   2002 — 2007
Bachelor of Arts (B.A.), Social Sciences

Branford Hall Career Institute-Windsor Campus   2008 — 2009
Certificate, Network and System Administration/Administrator

Astrit Mulla (Gino) Astrit Mulla (Gino) Greater New York City Area Details
Astrit Mulla (Gino)'s Global Help Desk Services, Inc. Experience June 2010 - February 2013
Job IT Desktop Support Specialist at The HigherOne
Industry Information Technology and Services
Experience
Higher One  March 2014 - Present
Yale University  April 2013 - January 2014
Self Employed Computer Services   October 2002 - June 2013
Global Help Desk Services, Inc.   June 2010 - February 2013

Skills
System Monitoring, Programming, Visual C++, Problem Solving, Security Systems..., Adobe Creative Suite, ASP.NET, Windows Server, 2008 R2, Application..., Remote Desktop, Cisco VPN, IP VPN, VNC, WebEx, Avaya IP Telephony, SharePoint, System Administration, Visual Basic, Networking, Wireless Networking, Citrix Metaframe, Remedy Ticketing System, BMC Remedy, Crystal Reports, Tivoli Access Manager, Backup & Recovery..., Information Security..., Troubleshooting, Help Desk Support, Hardware, Software Installation, Laptops

Education
Central Connecticut State University   2009 — 2014
BA BS, Computer and Information Systems

Naugatuck Valley Community College   2002 — 2004
Associate of Science (A.S.), Computer Programming

Brian Feliciano Brian Feliciano Hartford, Connecticut Area Details
Brian Feliciano's Global Help Desk Services, Inc. Experience November 2012 - Present
Job Asst. Team Lead at ESPN
Industry Information Technology and Services
Experience
ESPN  June 2015 - Present
ESPN  August 2013 - Present
Global Help Desk Services, Inc.   November 2012 - Present
PC Dweebs LLC   January 2012 - 2014
St Francis Hospital  November 2012 - August 2013

Skills
Windows 7, Logo Design, IT Service Management, Web Design, Technical Support, Hardware, Computer Repair, Graphic Design, T-shirt Graphics, Microsoft Office, Software Installation, Active Directory, Mac OS, Printers, Screen Printing, VPN, Operating Systems

Education
Western Governors University   2015 — 2017
Bachelor's degree, IT Security

Branford Hall Career Institute-Windsor Campus   2011 — 2012
A+ Certification, Computer Systems Networking and Telecommunications, A

Kamara Watford Kamara Watford Hartford, Connecticut Area Details
Kamara Watford's Global Help Desk Services, Inc. Experience November 2006 - September 2009
Job Desktop Support Engineer at Ironshore Insurance
Industry Information Technology and Services
Experience
Ironshore Insurance  July 2012 - Present
Verizon Wireless  July 2008 - June 2012
Global Help Desk Services, Inc.   November 2006 - September 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Cisco Technologies, Help Desk Support, Microsoft Exchange, Networking, TCP/IP, Technical Support, Troubleshooting, VPN, Windows Server, Windows 7

Education
Branford Hall Career Institute-Windsor Campus   2005 — 2006
A+ Certification, Computer and Networking Technology

Sara Saunders Sara Saunders Greater New York City Area Details
Sara Saunders's Global Help Desk Services, Inc. Experience April 2007 - April 2008
Job Informatics Manager at Masonicare
Industry Hospital & Health Care
Experience
Masonicare  February 2013 - Present
Constellation Health Services  March 2011 - February 2013
Fiduciary Investment Advisors, LLC  April 2008 - March 2011
Global Help Desk Services, Inc.   April 2007 - April 2008

Skills
Informatics Education, Computer Software..., Applicant Tracking..., Onboarding, Employee Benefits, Healthcare, Resume Writing, Employee Relations, College Recruiting, HRIS, Staffing Services, PeopleSoft, Interviews, New Hire Orientations, Performance Management, Screening Resumes, Sourcing, Training, Talent Acquisition, Benefits Negotiation, Technical Recruiting, Temporary Placement, Human Resources, Internet Recruiting, Benefits Administration, HR Policies, Hiring, Workforce Planning, Talent Management, Recruiting, Succession Planning, Employee Engagement, Screening, Management, Customer Service, Healthcare Management, Public Speaking, Home Care

Education
Liberty University
M.B.A.

The University of Connecticut
Psychology

Westerly High School

Westerly High School

Justin Muldoon Justin Muldoon Hartford, Connecticut Area Details
Justin Muldoon's Global Help Desk Services, Inc. Experience August 2014 - Present
Job Infomatinon Technology
Industry Information Technology and Services
Experience
Global Help Desk Services, Inc.   August 2014 - Present
Town of Manchester  January 2005 - 2014
Town of Manchester  January 2000 - 2014

Skills
CompTIA A+, Computer Repair, Active Directory, Troubleshooting, Software Installation, Help Desk Support, Technical Support, Desktop Application..., Computer Hardware, Microsoft Operating..., Hardware Installation, TCP/IP, Microsoft Office, Customer Service, Windows 7, Operating Systems, Windows

Education
Branford Hall Career Institute-Windsor Campus   2012 — 2014
Computer Networking Management

Olivia Mattei Olivia Mattei Hartford, Connecticut Area Details
Olivia Mattei's Global Help Desk Services, Inc. Experience October 2013 - August 2015
Job HelpDesk Analyst at Global HelpDesk Services Inc.
Industry Computer Networking
Experience
Square 9 Softworks  August 2015 - Present
Square 9 Softworks  August 2015 - Present
Global Help Desk Services, Inc.   October 2013 - August 2015
McDonald's Corporation  October 2010 - April 2015
Resolute Partners  April 2013 - October 2013

Skills
Customer Service, Computer Network..., Wireless Networking, Hardware Support, Help Desk Support, Microsoft Office 2007, LAN-WAN, Visio, Money Management, Technical Support, Troubleshooting, Cashiering, Cash Handling Experience, Cash Register, POS, Food Service, Hardware Installation, Software Installation, Remote Desktop, Time Management, Customer Satisfaction, Networking, Windows 7, Call Centers, Operating Systems, Windows, Microsoft Office, Windows XP, Active Directory, VMware

Education
Branford Hall Career Institute-Southington Campus   2012 — 2013
Computer Networking Management, Computer Networking Management

Todd Cronin Todd Cronin Greater New York City Area Details
Todd Cronin's Global Help Desk Services, Inc. Experience March 2014 - Present
Job Marketing Manager at Global Help Desk Services, Inc.
Industry Marketing and Advertising
Experience
Global Help Desk Services, Inc.   March 2014 - Present
The Eye Care Group  2010 - 2013
Madison Financial Services   2005 - 2012
Westbrook Honda   2004 - 2005
Profit Portfolio, LLC   2003 - 2004

Skills
Advertising, SEO, Social Media Marketing, Marketing Communications, Marketing, Social Media, Sales, Marketing Strategy, Salesforce.com, Management, Marketing Automation, Strategic Planning, Online Marketing, Digital Media, Sales Management, Brand Management, B2B Marketing, Market Research, Direct Marketing, Promotions, Public Relations, Market Planning, Excel, Microsoft Office, Word, Budgeting, Research, PowerPoint, Adobe Illustrator 6, Google Adwords, Google Analytics, Photoshop Elements, Social Networking, HubSpot

Education
Fairfield University   1998 — 2002
Bachelor's degree, Marketing and Communications

Francois Hudson Francois Hudson Hartford, Connecticut Details
Francois Hudson's Global Help Desk Services, Inc. Experience September 2014 - Present
Job IT Specialist at Sarah Coffee & Tea Co.
Industry Retail
Experience
Global Help Desk Services, Inc.   September 2014 - Present
Sarah Coffee & Tea Co.   October 2013 - Present
Bertera Subaru of Hartford  August 2011 - December 2011
Key Hyundai   May 2011 - November 2011
Walgreens  February 2009 - May 2011
Tufts University  May 2008 - October 2008

Skills
Microsoft Office, Customer Service, Sales, Time Management, Microsoft Excel, PowerPoint, Microsoft Word, Retail, Inventory Management, Teamwork, Team Leadership, Management, Social Media, Windows 7, Windows, Troubleshooting, Windows XP, Networking, Active Directory

Education
Cleveland State University   2009 — 2009
Computer Engineering

Wentworth Institute of Technology   2006 — 2008
Computer Engineering

Southern New Hampshire University
Information technology, Information Technology

Windsor High School

Joe Gargano Joe Gargano Raleigh-Durham, North Carolina Area Details
Joe Gargano's Global Help Desk Services, Inc. Experience 2011 - 2013
Job at
Industry Information Technology and Services
Experience
HCL BPO  July 2013 - Present
Alpha Numeric Systems   January 2011 - Present
Global Help Desk Services, Inc.   2011 - 2013
Porter and Chester Institute  October 2009 - August 2010
Enterprise Computer   April 2007 - September 2009
IBM  July 2006 - April 2007
Pitney Bowes  March 2005 - July 2006
MFP Technology Services Inc.   September 2004 - February 2005
Sattek Communications   February 2004 - September 2004
Cablevision  February 2003 - February 2004

Skills
Active Directory, Troubleshooting, Windows Server, ITIL, VMware, Servers, Technical Support, Windows 7, Disaster Recovery, IT Service Management, Computer Hardware, Virtualization, Vendor Management, XP, Cisco Technologies, Operating Systems, Cloud Computing, Microsoft Exchange, Network Administration, IT Management, Help Desk Support, VMware ESX, Storage, DNS, System Administration, Hardware, Windows, Data Center

Education
Rider University   1997 — 2001

Branford Hall Career Institute-Branford Campus   1998 — 1998
Computer Systems Networking and Telecommunications

Karen Wetherell Karen Wetherell Hartford, Connecticut Area Details
Karen Wetherell's Global Help Desk Services, Inc. Experience November 2005 - Present
Job Director of Human Resources at Global Help Desk Services, Inc.
Industry Information Technology and Services
Experience
Global Help Desk Services, Inc.   November 2005 - Present

Skills
Lotus Notes, Applicant Tracking..., PeopleSoft, Software Documentation, Help Desk Support, Technical Recruiting, Networking, Windows 7, Technical Support, Windows XP, System Administration, SharePoint

Education
State University of New York College of Agriculture and Technology at Cobleskill   1979 — 1981
Associates, Business Administration

Rong Yi (Rae) Jiang Rong Yi (Rae) Jiang Greater New York City Area Details
Rong Yi (Rae) Jiang's Global Help Desk Services, Inc. Experience July 2005 - December 2007
Job Inside Sales Specialist at Rexam
Industry Packaging and Containers
Experience
Albea / Rexam Personal Care   September 2009 - Present
Global Help Desk Services, Inc.   July 2005 - December 2007
Super 8 Motel  January 2005 - June 2005
Southern Connecticut State University  2002 - 2004

Skills
Continuous Improvement, International Logistics, Pricing Analysis, Procurement, Project Planning, Quotations, Supply Chain Management, Vendor Management Skills, Project Management, Customer Service, Supply Chain, Sales, Pricing, International Sales, Product Development

Education
Southern Connecticut State University   2000 — 2004
B.S., Business Administration

Jamie A. Miller Jamie A. Miller Greater New York City Area Details
Jamie A. Miller's Global Help Desk Services, Inc. Experience August 2007 - February 2008
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Spherion  December 2007 - December 2009
Global Help Desk Services, Inc.   August 2007 - February 2008
The Hartford  2007 - December 2007
CIGNA Healthcare  2007 - 2007
Brookview Financial  2002 - 2005
Southern New England Telecommunications  1979 - 1997

Skills
Lotus Notes, Windows, Access, Crystal Reports, SQL, Outlook, COBOL, Microsoft Excel, Unix, MS-DOS, PowerPoint, Relational Databases, Software, C, QuickBooks

Education
Rensselaer Polytechnic Institute at Hartford   1991 — 1992
Business Administration

Post University
B.S., Business Administration

Jeffrey Steben Jeffrey Steben Vernon Rockville, Connecticut Details
Jeffrey Steben's Global Help Desk Services, Inc. Experience December 2013 - Present
Job Help Desk Analyst
Industry Information Technology and Services
Experience
Global Help Desk Services, Inc.   December 2013 - Present
MassMutual Financial Group  March 2012 - December 2013
Best Buy  July 2008 - March 2012
Dunkin Donuts  June 2006 - January 2007
OfficeMax  September 2004 - March 2006

Skills
Windows 7, Customer Service, Microsoft Office, Customer Satisfaction, Time Management, Teamwork, Computer Hardware, Computer Repair, People Skills, Technical Support, Networking, Troubleshooting, Windows XP, Outlook, Windows Vista, PowerPoint, Active Directory, Wireless Networking, Remote Desktop, Help Desk Support, Laptops, Printers, System Administration, Windows XP Pro, Software Installation, Group Policy, Citrix, Microsoft Exchange, Hardware, VPN, DHCP, VMware, SCCM, Remote Access, Desktop Computers, DNS, Routers, VMware Workstation, Customer Support, Blackberry, Hardware Support, Service Desk, Workstations, Windows Server, Operating Systems, Servers, Office 2010, LAN-WAN, TCP/IP, Information Technology

Education
Manchester Community College   2007 — 2009
Associate's Degree, Computer Networking

Anthony D'Alessio Anthony D'Alessio East Haven, Connecticut Details
Anthony D'Alessio's Global Help Desk Services, Inc. Experience Systems EngineerInfosysMarch 2014 - Present
Job at
Industry Information Technology and Services
Experience
Global Help Desk Services, Inc.   Systems EngineerInfosysMarch 2014 - Present
ESPN  2011 - 2012

Skills
Customer Service, Active Directory, Troubleshooting, Computer Hardware, Networking, System Administration, Windows XP, VPN, Microsoft Exchange, Laptops, Project Management, Printers, Microsoft Office, Network Administration, Hardware, Windows Server, Servers, Operating Systems, VMware, TCP/IP, Group Policy, Windows, Network Design, Access, Help Desk Support, Vendor Management, Citrix, Software Installation, Wireless Networking, Process Improvement, Blackberry, Outlook, Technical Support, Software Documentation, WAN, BMC Remedy, IT Operations, Lotus Notes, Incident Management, OS X, System Deployment, DNS, DHCP, Disaster Recovery, Antivirus, Information Technology, Routers, Computer Repair, Windows 7, Security

Education
Branford Hall Career Institute-Branford Campus   1998 — 1999
computer networking

Andrew Muszynski Andrew Muszynski Mebane, North Carolina Details
Andrew Muszynski's Global Help Desk Services, Inc. Experience November 2005 - August 2007
Job IT Support Technician
Industry Information Technology and Services
Experience
Freudenberg IT LP  June 2012 - Present
Robert Half  November 2011 - June 2012
Advanced Technology Services  December 2007 - June 2011
TEKsystems  September 2007 - December 2007
Global Help Desk Services, Inc.   November 2005 - August 2007

Education
Manchester Community College
Associate of Science (A.S.), Computer Science

Lee Boratynski Lee Boratynski Bedford, Massachusetts Details
Lee Boratynski's Global Help Desk Services, Inc. Experience February 2008 - March 2009
Job Veteran Employment Specialist at Veterans Resources and Employment Center
Industry Professional Training & Coaching
Experience
Veterans Resource and Employment Cener   March 2012 - Present
US Army  2010 - 2010
Global Help Desk Services, Inc.   February 2008 - March 2009

Skills
Windows Server, Microsoft Dynamics, Microsoft Exchange, Citrix, SharePoint Designer, Visual C#, Visual C++, Visual Basic, Microsoft Office 2007, Website Development, Web Design, Web Development, Active Directory, Photoshop, Digital Photography, VNC, WebEx, Cisco VPN, ERP Software, CRM, Windows 7, Windows XP Pro, Windows Vista, Windows NT, Microsoft SQL Server, CSS3, PHP, JavaScript, ActionScript, HTML 5, Dreamweaver, Flash Professional, Trend Micro, Network Administration, Network Security, Wireless Networking, Server Administration, Blackberry Enterprise..., Cisco Call Manager, Internet Security, .NET, Microsoft Excel, Microsoft Word, PowerPoint, Silverlight, Hardware Support, Hardware Installation, Project Rollouts

Education
The University of Connecticut   2005 — 2007
Political Science and Government

Clark University   2001 — 2004
International Relations and Affairs, 3.7

Joshua Oliva Joshua Oliva Manchester, Connecticut Details
Joshua Oliva's Global Help Desk Services, Inc. Experience 2008 - 2012
Job Project Engineer at QuEST Global
Industry Information Technology and Services
Experience
QuEST Global  April 2013 - Present
American IT Solutions   October 2012 - April 2013
Global Help Desk Services, Inc.   2008 - 2012

Skills
Customer Service, Microsoft Office, Microsoft Exchange, Microsoft Certified..., Windows, Windows 7, Windows Vista, Windows XP Pro, Microsoft Windows 98, Windows 2000, Active Directory, CompTIA A+ Certification, AutoCAD, AutoCAD Mechanical, Windows Server, BMC Remedy, Enterprise IT..., InfraEnterprise, Citrix Metaframe, Citrix, Altiris, Altiris Deployment..., Altiris Console, SAP, SharePoint, WebEx

Education
Branford Hall Career Institute-Windsor Campus   2007 — 2008
Diploma, Computer Information Technology

Howell Cheney Technical High School   2002 — 2006

Zachary Cruz Zachary Cruz Hartford, Connecticut Area Details
Zachary Cruz's Global Help Desk Services, Inc. Experience March 2006 - March 2012
Job Direct Field Service Support Coordinator 1 at Konica Minolta Business Solutions U.S.A., Inc.
Industry Information Technology and Services
Experience
Konica Minolta Business Solutions U.S.A., Inc.   May 2015 - Present
iDevices, LLC  August 2013 - March 2014
ING  October 2012 - January 2013
UnitedHealth Group  May 2012 - September 2012
Global Help Desk Services, Inc.   March 2006 - March 2012

Skills
Windows XP, Windows Vista, Windows 7, Mac OS, Android, Networking, Wireless Networking, Virus Removal, Customer Support, Troubleshooting, Phone Etiquette, Bluetooth, Software Installation, Remote Desktop, Hardware Support, Hardware Installation, IT Hardware Support, Help Desk Support, Technical Support

Education
Central Connecticut State University   2007 — 2012
N/A, Computer Science

University of Hartford   2006 — 2007
N/A, Computer Science

South Windsor High School   2002 — 2006
High School Diploma

Philip Butterworth Philip Butterworth Middletown, Connecticut Details
Philip Butterworth's Global Help Desk Services, Inc. Experience
Job Helpdesk Analyst at Global Help Desk Services, Inc.
Industry Information Technology and Services
Experience
Global Help Desk Services, Inc.  

Skills
Troubleshooting, Active Directory, Technical Support, Windows 7, Networking, Windows, Windows Server, Software Documentation, Computer Hardware, Windows XP

Education
Central Connecticut State University   2015 — 2017
Master's degree, Computer/Information Technology Administration and Management

Central Connecticut State University   2007 — 2009
Bachelor's degree, Clinical Psychology