GM Service Parts Operations
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GM Service Parts Operations Employees
Questis, Inc July 2015 - Present
The CPO Institute April 2002 - September 2015
BEST Project 2005 - 2010
General Motors January 2000 - April 2005
GM Service Parts Operations November 1998 - December 1999
General Motors June 1995 - September 1998
General Motors July 1991 - June 1995
Skills
Strategic Planning, Team Building, Strategy, Entrepreneurship, Leadership, Program Management, Leadership Development, Automotive, Non-profits, Public Speaking, Executive Coaching, Coaching, Training, Motivational Speaking, Facilitator..., Connecting People, Social Media Marketing, Sales, Management, Negotiation, Selling, Nonprofits, Marketing Strategy, Employee Training, Personal Development, Social Networking, Customer Service, Marketing, Sales Management, Workshop Facilitation, Small Business
Education
Central Michigan University 1984 — 1987
MSA, Organizational Behavior
University of Michigan
Bachelor of Business Administration (BBA), Business/Managerial Economics
Gallasch Consulting Services, LLC April 2004 - Present
North Carolina Center for Automotive Research 2006 - Present
Franklin Village 1997 - 2011
National Corvette Museum 2010 - 2010
Kettering University April 2005 - June 2005
General Motors 2002 - 2004
GM Service Parts Operations 2000 - 2002
Chevrolet Motor Division January 1993 - 2002
Chevrolet 1989 - 2000
General Motors Research Laboratories 1973 - 1985
Skills
Automotive, Sales, Marketing, Management, New Business Development, Management Consulting, Strategic Planning, Product Development, Negotiation, Program Management, Lean Manufacturing, Fundraising, Public Relations, Continuous Improvement, Leadership, Process Improvement, Customer Satisfaction, Business Strategy, Engineering, Business Development, Team Building, Business Planning, Vehicles, Brand Development, Cross-functional Team..., Strategy, Marketing Strategy, Analysis, Competitive Analysis, Six Sigma, Product Marketing, Budgets, Operations Management, Selling, Start-ups, Product Management, CRM, Pricing, Strategic Partnerships, Executive Management, Contract Negotiation, Forecasting
Education
Hampden-Sydney College
Bachelor of Science, Mathematics, Economics, Chemistry
North Carolina State University
PhD, Business, Marketing, Economics, & Econometrics
HUMVEE EXPORT LLC October 2012 - Present
S2CS Consulting LLC September 2001 - Present
Genessee Packaging Inc. January 2001 - August 2003
Workhorse Custom Chassis LLC April 1999 - January 2001
GMSPO 1993 - 1999
GM Service Parts Operations 1993 - 1999
General Motors Service Parts Operations 1965 - 1999
GMC Truck Parts 1966 - 1996
General Motors Europe April 1991 - October 1993
Skills
Manufacturing, Inventory Management, Supply Chain Management, Parts, Purchasing, Automotive, Supply Chain, Logistics, Continuous Improvement, Forecasting, Vehicles, Kaizen, Six Sigma, Inventory Control, Value Stream Mapping, Warehouse Management, Strategic Planning, Product Development, Lean Manufacturing, 5S, Strategic Sourcing, Quality Management, New Business Development, Team Building, Automobile, PPAP, ISO, FMEA, Root Cause Analysis, Supplier Quality, Negotiation, Operations Management, Leadership, Materials Management, Procurement, Pricing, Cross-functional Team..., Manufacturing..., Supply Management, Global Sourcing, Toyota Production System, Manufacturing Operations, Automotive Aftermarket, TQM, APQP, Process Improvement, Manufacturing..., Industrial Engineering, Kanban, Powertrain
Education
Management Centre Europe 1990 — 1990
Management, Inventory management
Northwood University Midland Mich. 1980 — 1983
Bachelor of Business Administration (BBA)
Edinboro University of Pennsylvania 1961 — 1965
Art Teacher Education
Taremtum High School
ICL Systems August 2012 - Present
East Ridge Consulting, LLC 2011 - Present
Volkswagen Group of America 2007 - 2011
Volkswagen Group of America 2005 - 2007
Volkswagen Group of America 2003 - 2004
Volkswagen Group of America 2001 - 2003
GM 2000 - 2001
GM Service Parts Operations 1996 - 2000
Skills
Supply Chain Management, Logistics, Strategic Planning, Process Engineering, Cost Reduction, Automotive, Process Improvement, Team Building, Inventory Management, Supply Chain, Management, Cross-functional Team..., Continuous Improvement
Education
University of Michigan 1992 — 1995
MBA
Kettering University 1983 — 1988
BS, Industrial Administration
General Motors Customer Care and Aftersales July 2014 - Present
General Motors Customer Care and Aftersales 2010 - Present
General Motors 2006 - 2009
General Motors Service Parts Operations January 1997 - October 2007
GM Service Parts Operations January 1994 - January 1997
Skills
Automotive Aftermarket, Automotive, Marketing Strategy, Vehicles, Product Development, Market Planning, Online Advertising, Team Building, Marketing Communications, Advertising, Product Launch, Marketing Management, Sales Management, Digital Marketing, B2B, Competitive Analysis, Direct Marketing, Management, Marketing, New Business Development, Cross-functional Team..., Market Analysis, Product Marketing, Customer Retention, Pricing, Brand Management, Market Research
Education
Central Michigan University 1985 — 1987
Master of Science Adminstration, Management
Central Michigan University 1979 — 1983
Bachelor of Science - Business Administration
Cadman Foundation dba Healing Complex Kids March 2006 - Present
Cadman Foundation dba ARC of Hope March 2006 - October 2013
BC Medical Imaging January 2007 - April 2009
ASA Partners September 2006 - July 2007
Cadman Foundation March 2006 - May 2006
Acxiom 1999 - 2006
Experian Marketing Services 1998 - 1999
Weather Shield MFG. Inc. January 1997 - August 1997
GM Service Parts Operations January 1985 - January 1987
Skills
Leadership, Entrepreneurship, CRM, Public Speaking, Grants, Business Development, Sales, Team Building, New Business Development, Program Management, Strategy, Direct Marketing, Marketing, Marketing Strategy, Team Leadership, Social Media, Strategic Partnerships, Training, Leadership Development, Mental Health, Healthcare, Start-ups, Cross-functional Team..., Competitive Analysis, Vendor Management, Business, Insurance, Product Development, Event Planning, Multi-channel Marketing, Management
Education
Central Michigan University 1989 — 1991
MSA, Business Administration
University of Michigan-Flint 1980 — 1984
B.S., Psychology, Minor Business Administration
GM Customer Care and Aftersales February 2010 - Present
GM Service Parts Operations May 1993 - February 2010
Oldsmobile Division April 1985 - May 1993
Skills
Powertrain, Engineering, Team Leadership, Integration, Vehicles, Customer Satisfaction, Automotive Aftermarket, Automotive Engineering, Warranty, Automotive Repair, Customer Service, Root Cause Analysis, Sales Management, Team Building, Leadership
Education
Kettering University 1994 — 2000
Master, Manufacturing Management
Ferris State University 1980 — 1983
Bachlor, Automotive Management
General Motors Customer Care and Aftersales November 2010 - Present
General Motors November 2008 - November 2010
GM Service Parts Operations 2006 - 2009
General Motors July 2006 - October 2008
General Motors May 1998 - January 2000
Buick Motor Division, General Motors Corporation 1997 - 1999
Buick Motor Division 1971 - 1998
Skills
Fixed Operations, Automotive Aftermarket, Vehicles, Automotive, Parts, Customer Satisfaction, Customer Retention, Profitability, Problem Solving, Automobile, Inventory Management, Team Building, Pricing, Business Planning, Aftersales, Automotive Repair, Components, Continuous Improvement, Dealer Management, Dealers, Lean Manufacturing, Operations Management, Powertrain, Process Improvement, Profit, Sales Operations, Supplier Quality, Warranty
Education
Central Michigan University 1994 — 1997
Maters, Business Adminstration
General Motors Institute 1971 — 1976
Industrial Administration, Marketing, Management
General Motors August 1992 - Present
General Motors Service Operations August 1968 - Present
General Motors August 1968 - Present
GM Service Parts Operations 1968 - Present
Skills
Automotive, Vehicles, Powertrain, Continuous Improvement, Warranty, PPAP, APQP, Lean Manufacturing, Automotive Engineering, FMEA, Unigraphics, Value Stream Mapping, Engineering, Automobile, Toyota Production System, Testing, DFMEA, Automotive Aftermarket, Engineering Management, 5S, Manufacturing, Manufacturing..., Parts, Supplier Quality, Purchasing, Chassis, TS16949, Kanban, Components, Management, Teamcenter, GD&T, Product Quality, Process Improvement, Quality Management, DMAIC, Manufacturing..., Marketing, ISO, Kaizen, Product Development, Supply Chain Management, Dealers, Root Cause Analysis, Process Engineering, Stamping, Product Design, Industrial Engineering, Team Building, Product Engineering
Education
Central Michigan University 1998 — 2000
MSA, Business
Rick J. Winkley LLC January 2011 - Present
GM Service Parts Operations May 2007 - May 2009
General Motors April 1999 - May 2007
General Motors March 1996 - April 1999
Education
University of Michigan - Stephen M. Ross School of Business 1977 — 1979
MBA, Business
Kettering University 1972 — 1977
BIA, finance