Great Lakes Bureau
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Great Lakes Bureau Employees
M&T Bank/Globalquest June 2014 - Present
Northstar Location Services 2010 - 2014
NAFS/Sitel June 2008 - January 2010
Evans Law Office September 2006 - May 2008
Appleseed Sales Corp June 1996 - March 2005
HSBC Bank April 1990 - May 1996
Great Lakes Bureau August 1989 - March 1990
Skills
Sales, Sales Management, Collections, Third Party Collections, Management, Team Management, Banking, Retail, Automotive, Automotive Aftermarket, Construction, Construction Management, Consumer Electronics, Carpentry, Stage Lighting, Stage Carpentry, Audio Engineering, Audio Post Production, Sound Reinforcement, Sound Mixing, Project Management, Project Estimation, Documentations, Training, Employee Training, A/R collections, Custom Remodeling, Replacement Windows, Kitchen & Bath Design, Vinyl Siding, Business Development, Staff Development, Computers, Computer Repair, Call Centers, Call Center..., Documentation
Education
Erie Community College 1988 — 1990
General Studies
City Honors School 1981 — 1988
Regents Diploma
Neighborworks New Horizons August 2014 - Present
NEIGHBORWORKS New Horizons July 2012 - Present
Mommy Magicians November 2010 - Present
HEALTHNET OF NORTHEAST September 2007 - March 2011
KELLY SERVICES July 2007 - November 2007
W2 STAFFING October 2006 - July 2007
CITIFINANCIAL AUTO June 2004 - June 2006
REMARKETING SERVICES OF AMERICA September 2001 - June 2004
M&T Bank January 2001 - August 2001
GREAT LAKES BUREAU November 1999 - December 2000
Skills
Auditing, CRM, Training, Access, Customer Service, Lotus Notes, Microsoft Excel, Accounts Receivable, Data Entry, Call Center, Process Improvement, QuickBooks, PowerPoint, Microsoft Office, Account Reconciliation, Nonprofits, Fundraising, Event Planning, Social Networking, Account Management, HIPAA, Health Insurance, Teamwork, Banking, Spreadsheets, Customer Satisfaction, Microsoft Word, Employee Benefits, Accounting, Call Centers, Invoicing, Sales
Education
Daemen College 2002 — 2010
MS, Business Administration
Daemen College 1997 — 2001
B.S, Business Administration; International Business andGlobal Economics
Fairlawn Recovery LLC February 2014 - Present
PHH Mortgage May 2013 - May 2014
HSBC Mortgage Corporation, HSBC Bank USA April 2011 - May 2013
HSBC Mortgage Corporation, HSBC Bank USA August 2010 - April 2011
HSBC Mortgage Corporation, HSBC Bank USA April 2006 - August 2010
HSBC Credit Card Services, HSBC Bank USA July 2005 - March 2006
HSBC Credit Card Services, HSBC Bank USA August 1998 - July 2005
HSBC Bank USA August 1997 - August 1998
Great Lakes Bureau February 1996 - July 1997
Skills
Performance Management, Collections, Loss Mitigation, Predictive Dialers, Dialer Management, Operational Risk..., Business Coaching, Personnel Selection, Personnel Evaluation, Dialers, Mortgage Servicing, Mortgage Collections, Credit Scoring, Credit Card Collections, Collection Agency, CBS Call Model, Collection Strategy, Collection Staff..., Management Skills..., Default, Mortgage Banking, Residential Mortgages, Loan Servicing, Credit Cards, Portfolio Management, Call Centers, Strategy, Consumer Lending
Education
SUNY Empire State College
Bachelor's degree, Business Administration and Management, General
IAVI November 2013 - Present
CSm Reseller Services October 2009 - Present
VoIP Supply December 2009 - November 2013
Stampede Presentation Products June 2008 - October 2009
Ingram Micro April 2005 - May 2008
Ingram Micro 1999 - 2005
Fisher-Price April 1999 - 2000
Great Lakes Bureau September 1997 - April 1999
Skills
Magento Product..., MailChimp, Sharepoint, Advanced Excel, MS Great Plains, Data Mining, Product Marketing, Product Launch, Excel, Gimp, Strategic Planning, Resellers, Channel Management, Product Management, Online Marketing, SharePoint, Cloud Computing, Video Conferencing, Telecommunications, Management, Lead Generation, Partner Management, Leadership, Program Management, Microsoft Excel, Sales, Channel Partners, Marketing Strategy, Vendor Management, Business Development, Business Planning, Solution Selling, New Business Development, Negotiation, VoIP, Selling, Sales Operations, Multi-channel Marketing, Direct Sales, Sales Enablement, Go-to-market Strategy, Strategic Partnerships, Project Planning, Demand Generation, Competitive Analysis, Consumer Electronics, Sales Process, GIMP, Account Management, SaaS
Education
Saint Bonaventure University 1998 — 2000
Master of Science, Business Leadership
State University of New York College at Buffalo 1994 — 1997
BA, Psychology
Mount Mercy Academy 1989 — 1993
Regents
Zintro Inc. March 2011 - Present
StreetSmart Call Centre September 2009 - Present
Advanced Call Center Technologies December 2009 - February 2011
Tritium Card Services September 2008 - June 2009
ACT Technologies 2005 - 2007
Ocwen Financial Solutions 2002 - 2005
Great Lakes Bureau 1988 - 1999
Skills
Call Center, Six Sigma, Strategic Planning, Training, Management, BPO, Operations Management, Process Improvement, Workforce Management, Outsourcing, Performance Management, Vendor Management, Team Management, Management Consulting, Team Building, Business Process..., Coaching, Change Management, Customer Service, Business Development, Quality Assurance, Team Leadership, Call Centers, Project Planning, CRM, Project Management, Program Management, Business Analysis, Analysis
Education
Skidmore College 1985 — 1987
BA, Sociology/Social Work, 4.0
Junior College of Albany 1980 — 1982
Associate of Science (A.S.), Business Administration, Management and Operations, 4.0
Center One LLC January 2002 - Present
Erie Community College - South Campus January 1993 - Present
Triton Capital 2001 - 2005
Great Lakes Bureau 1993 - 2000
U.S. Customs and Border Protection June 1990 - March 1993
Education
State University of New York College at Buffalo 1987 — 1991
BS, PSYCHOLOGY, BUSINESS ADMINISTRATION
Erie Community College 1985 — 1987
A.S, Psychology
Bishop Timon High School 1980 — 1984
Nichols School 1976 — 1979
Eastpoint Recovery Group March 2011 - Present
Creditors Interchange January 2002 - June 2010
Great Lakes Bureau 1999 - 2002
Skills
Leadership, Teamwork, Team Management, Call Centers, Customer Satisfaction, Networking, Microsoft Excel, Account Management, Accounts Receivable, Customer Service, Management, Risk Management, Finance, Debt Settlement, Analysis
Education
State University of New York College at Buffalo 1998 — 2003
Bachelor of Science (BS), Political Science and Government
Holy Angels Academy
Nardin Academy
The Northstar Companies May 2014 - Present
The Northstar Companies September 2012 - Present
The Northstar Companies February 2002 - September 2012
Great Lakes Bureau April 1992 - April 2000
Skills
Management, Leadership, Risk Management, Hands-on Training, Service Desk, Negotiation, ITIL Certified, Credit, Mergers & Acquisitions, Portfolio Management, Quality Center, Mergers, Call Centers, XP, Business Development, Windows XP, SOX Compliancy, Microsoft Office 2007, Credit Cards, VPN, Accounts Receivable, DNS, Finance
Education
Buffalo State College
Ingram Micro October 1999 - Present
Equifax Risk Management June 1998 - September 1999
Great Lakes Bureau March 1998 - June 1998
Skills
Channel
Education
Erie Community College 1990 — 1994
Pioneer Credit Recovery March 2002 - Present
Pioneer Credit Recovery June 1994 - Present
Equifax 1993 - 1994
Great Lakes Bureau 1992 - 1993
Skills
Call Center, Operations Management, Business Analysis, Call Centers, Vendor Management, Management, New Business Development, Strategic Planning, Customer Service, Negotiation, Risk Management, Leadership, Process Improvement, Banking, Team Building, Training, Executive Management, Credit
Education
Alfred State College - SUNY College of Technology 1990 — 1992
Business Administration