Experience
Hosanna Building Contractors   October 2014 - Present
Mainland Renovations Specialists LLC   August 2013 - Present
Groupware International   December 2008 - Present
Blue Diamond Renovations   October 1992 - July 2004

Skills
Customer Service, Windows, Microsoft Office, Maintenance & Repair, Computer Repair, Telecommunications, Cables, Printers, Microsoft Excel, Training, Network+, Coax, Cat5, WAN, VoIP, Networking, Fiber Optics, Telephony, Data Center, Project Management, IP, Servers, Call Centers, Routing, Program Management, Disaster Recovery, Ethernet, MS Project, VPN, VMware, PMP, LAN-WAN, Cisco Technologies, Project Planning, SDH, Rollout, Security, System Administration, Network Security, Supervisory Skills, Technical Support, Computer Network..., Leadership, Wireless Networking, Software Documentation, Process Improvement, Testing

Education
ITT - TECH, Lake Mary, Florida   2010 — 2012
Bachelor of Science (B.S.), Project Management, 3.72 GPA

ITT Technical Institute-Lake Mary   2008 — 2010
Associates of Science, CADD, 3.7 GPA

Experience
Groupware International   February 2011 - May 2011
A Plus Communications   July 2009 - January 2011
Tiny Tots Too Daycare Inc   January 2008 - June 2009
Lowes Food  September 2005 - March 2008

Skills
Customer Service, Telephone Reception, Dispatching, Cashiering, Cash Handling Experience, Education, Nursing Homes

Education
Miller-Motte College-Cary   2012 — 2013
Medical Billing and Coding

Alamance Community College   2009 — 2011
General Education Courses

Elon University
General Education Course

Johnson C. Smith University   2006 — 2007

Miller-Motte College   2012 — 2013
Medical Billing and Coding

Experience
United States Postal Service  July 2015 - Present
Groupware International   June 2014 - July 2015
Percepta  December 2013 - November 2014
State of Florida  September 2013 - December 2013
ISGN  August 2013 - September 2013
ISGN  May 2013 - July 2013
ISGN  December 2011 - May 2013
ISGN  October 2011 - December 2011
ISGN  May 2009 - September 2011
Fiserv Lending Solutions  May 2009 - September 2010

Skills
Mortgage Lending, Mortgage Banking, Loans, FHA, Residential Mortgages, Refinance, Loan Origination, Credit, Underwriting, Banking, Mortgage Underwriting, Credit Analysis, Microsoft Office, Network Administration, Multi-line Phone, Customer Service, Problem Solving, Call Centers, Financial Risk, Communication, Team Leadership, Process Improvement, Analysis, Management, Troubleshooting, Telecommunications, Software Installation, Teamwork, Microsoft Excel, Networking, Customer Satisfaction, Customer Experience, Vendor Management, Service Delivery, Customer Retention, Microsoft Word, Data Entry, Technical Support, Outlook

Education
Keiser College   1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications, 3.5

Keiser College   1998 — 2000
Associate of Science (AS), Computer Systems Networking and Telecommunications

Experience
Cosa Xentaur Instrument Corp   October 2012 - Present
Control Laser Corporation  October 2011 - July 2012
Groupware International   March 2009 - November 2011
CSC  January 2007 - January 2009
MtronPTI  January 2006 - January 2007
Andrea Electronics Corp   January 1994 - January 2005

Skills
Troubleshooting, Electronics, Technical Support, Telecommunications, Testing

Education
Suburban Technical School
Diploma, Digital Computer Technology

Experience
Time Warner Cable  January 2011 - Present
Groupware International   June 2009 - June 2010
MasTec Network Solutions  January 2009 - June 2009
U.S. Army   September 2002 - September 2004
U.S. Army   November 1991 - September 2002

Skills
Installing cabling, Installing cat-5e, Computer Hardware, Computer Software..., Computer Network..., Wireless Networking, Wireless Communications..., Customer Service

Education
ECPI College of Technology   2009 — 2011
Bachelor's degree (not completed), Electrical, Electronic and Communications Engineering Technology/Technician

North Central Institute   2002 — 2003
Certificate, General Studies

Experience
HCL Technologies  December 2014 - Present
Support.com  August 2014 - December 2014
Goodyear Tire and Rubber  April 2008 - June 2010
CSA Ltd.  November 2009 - May 2010
American Income Life Insurance Company  March 2007 - September 2007
PDS Tech, Inc.   July 2006 - December 2006
Groupware International   September 2005 - July 2006
US Army  January 2000 - August 2005

Skills
Java, HTML, Microsoft Office, Customer Service, Networking, Microsoft Word, Microsoft Excel, Network Security, Training, Help Desk Support, PowerPoint, Sales, Servers, C, C++, Testing, Windows, Windows XP

Education
Fayetteville Technical Community College   2014 — 2015
Associate's Degree, Business Administration Operations Management, 3.5

Fayetteville Technical Community College   2010 — 2014
Associate's Degree, Computer Information Technology, 3.493

Fayetteville Technical Community College   2010 — 2014
Associate's Degree, Information Systems Security, 3.4

Fayetteville Technical Community College   2010 — 2013
Associate's Degree, Networking Technology, 3.4

Experience
hobbyZdirect   January 2010 - Present
Amstar Mortgage Corporation  August 2005 - June 2006
ICS  January 2004 - June 2005
Groupware International   July 2003 - January 2004

Skills
Woodworking, Wood Shop, Woodworks, Fine Woodworking, E-commerce, SEO, Entrepreneurship, Marketing, Facebook, Digital Marketing, Social Media Marketing, Advertising, Marketing Strategy, Team Building, Online Advertising, New Business Development, Small Business, Email Marketing, Customer Service, Online Marketing, Sales Management, Marketing Communications, Sales, Social Media, Web Design, Retail, Social Networking

Education
North Carolina State University   1999 — 2000
Computer Science

East Carolina University   1996 — 1998
Computer Science

Wake Technical Community College
Computer Engineering

Experience
Time Warner Cable Business Class  December 2013 - Present
Time Warner Cable Business Class  March 2012 - December 2013
Time Warner Cable  June 2009 - March 2012
Groupware International   August 2007 - May 2009

Skills
Carpentry, Cable Television, Cable Modems, Networking, Hands-on Training, Fiber Optics, Firewalls, VoIP, DOCSIS, AS400 system, Switches, Technical Training, Ethernet, IP, Routing, Customer Service, Salesforce.com, Computer Network..., Cables, MPLS, Computer Hardware, Cabling, DSL, Telecommunications, Routers, Troubleshooting, Provisioning, Wireless, Broadband, WAN, Wireless Networking, Data Center, Optical Fiber, T1, Call Centers

Education
Michigan State University   1996 — 1998
Sociology

University of Hawaii at Manoa   1997 — 1997
Sociology

Experience
Chenega Total Asset Protection, LLC   July 2014 - Present
PPG Industries (Contractor)   August 2011 - August 2014
Westinghouse Electric Company (Contractor)   August 2010 - March 2011
Wackenhut (Dept of the Army contractor)   May 2005 - March 2010
Hope Mills Police Department   February 2004 - July 2005
Groupware International   January 2000 - December 2001
United States Marine Corps  May 1992 - May 1998
Women and Children's Hospital of Buffalo  September 1990 - April 1992

Skills
Security Management, Security Operations, Executive Protection, Operational Planning, Surveillance, Scheduling Management, Weapons, Enforcement, Military Experience, Crisis Management, Access Control, Force Protection, Firearms, Emergency Management, Counterterrorism, Homeland Security, Corporate Security, Military, Protection, Risk Assessment, Military Operations, Leadership, Police, Supervisory Skills, Asset Protection, Security Training, Cpr Certified, Microsoft Office, Workplace Violence, Signals Intelligence, Army, Intelligence Analysis, Marksmanship, Smiths detection x-ray..., Security, Law Enforcement, Physical Security, Security Clearance, Overtime Reduction, Training

Education
Penn State University   2011 — 2013
Bachelor of Arts (B.A.) (Spring 2013), Psychology

George C. Marshall European Center for Security Studies / Foreign Language Training Center Europe   1996 — 1996
Serbo-Croatian

Defense Language Institute   1992 — 1993
Basic Linguist Certification, Russian

Experience
Groupware International   February 2014 - Present
Vectrus  October 2011 - July 2013
Earnest Products   August 2010 - October 2011
FedEx Ground  May 2005 - May 2008

Skills
DoD, Defense, Military, Government Contracting, Security Clearance, Military Operations, Air Force, Military Experience, Leadership, Customer Service, Logistics Management, Process Improvement, Team Building, Operational Planning, Microsoft Office, Training, Operations Management, Top Secret, Microsoft Excel, Military Logistics

Education
Oakwood College   2004 — 2008

Oakwood College
Accounting

Experience
CTIS, LLC   April 2010 - July 2013
Groupware International   May 2009 - April 2010
Halsted Communications  January 2009 - May 2009
Key Air Treasure Coast   April 2008 - December 2008
Jet Aviation  July 2002 - April 2008
Tricom Technology   August 1998 - July 2002
Lindenhurst Volunteer Fire Department   March 1994 - September 2001
Long Island Jet Center and SheltAir   August 1996 - August 1998
American Port Services  August 1994 - August 1996
US Navy  August 1991 - September 1993

Skills
Wireless, VoIP, Telecommunications, Call Centers, GSM, IP, General Aviation, Business Aviation, Aviation Regulations, Aviation Security, Microsoft Office 2003, Microsoft Excel, Microsoft Word, Microsoft Exchange, SAP, General Aviation Fueling, Commercial Aviation..., Fuel Management, Production Budgeting, Operating Budgets, Budget Forecasts, Department Budgeting, Budget Reconciliation, Airport Management, Airport Crash Fire..., Airport Rescue..., Aircraft Towing, Aircraft Storage, Aircraft Parking, Training, Software Installation, Troubleshooting, Aviation, Avionics, Analysis, Routers, Adhesive Bonding, Polymer Chemistry, UV coating, Microsoft Office, Airports, Operations Management, Airlines, Commercial Aviation, Aerospace, Flights, Aircraft, Customer Service, Management, Flight Safety

Education
University of Phoenix   2003 — 2005
Associate of Arts (AA), Business Administration and Management, General, 3.8

Suffolk County Fire Academy   1994 — 2001
Technical Degrees, Fire Science/Fire-fighting/Building Construction, 4.0

Penn State University   1996 — 1998
NOAA Weather Observer, Weather Sciences, 4.0

JFK ARFF School   1995 — 1997
Airport Rescue Firefighter (ARFF) National Certification, Airport Firefighter, 4.0

Helo Crash Fire Rescu   1991 — 1993
Technical Certificate, Helicopter crash fire rescue and recovery, 4.0

Experience
Windstream Communications  April 2012 - Present
Windstream Communications  April 2012 - Present
AirTran Airways  January 2002 - November 2012
AT&T  March 2009 - October 2010
Brighthouse Networks  February 2008 - March 2009
Brighthouse Networks  January 2005 - July 2008
Verizon Wireless  January 2004 - May 2007
Nesco Resources  January 2005 - October 2005
Groupware International   May 2004 - December 2004
RIVERSIDE CHEVROLET IN WETUMPKA ALABAMA   December 2000 - March 2004

Skills
Call Centers, Troubleshooting, Customer Service, Customer Satisfaction, Telecommunications, Process Improvement, VoIP, Team Leadership, Microsoft Office, Cisco Technologies, Management, Project Management, Training, Data Center, Sales, Call Center, Salesforce.com

Education
42

Greece Apollo High School

We-Mo-Co. Trade School Auto

We-Mo-Co. Trade School Recreational Vehicles

Experience
Sevenfold Technologies   October 2011 - Present
Groupware International   August 2010 - September 2011
The Family Care Foundation   January 1998 - March 2001

Skills
Operations Management, Project Management, Humanitarian Assistance, Human Resource..., Spanish-English, Interpreting, Change Management, Supply Chain Management, Inventory Control, Process Improvement, Process Management

Education
Colorado Technical University   2005 — 2007
Bachelor of Science (BS), Business Administration and Management, General

Experience
MISource  October 2011 - May 2013
Mintek Mobile Data Solutions  November 2006 - August 2011
Mintek Mobile Data Solutions  November 2006 - March 2008
HBM Enterprises   May 2006 - November 2006
Conexco Communications, Inc.   June 2000 - May 2006
Groupware International   October 1997 - May 2000

Skills
Low Voltage Wiring, Project Implementation, Multi-site Management, Sales Management, Customer Relations, Telecommunications, New Business Development, Customer Service, Problem Solving, P&L, Start-ups, Account Management, Microsoft Office, P&L Management, Operations Management, Hiring, Consultative Selling, Business Planning, Outlook, Contract Negotiations, Sales Support, Word, Contract Negotiation, Negotiation, Selling, Marketing, Business Strategy, Enterprise Software, Sales, Business Analysis, Customer Retention, Customer Satisfaction, Recruiting, Management, Process Improvement, Solution Selling, Business Development, Project Management, Leadership, Strategic Partnerships, Low Voltage, Vendor Management, Marketing Strategy, Consulting, Team Leadership, Integration, Cold Calling, Networking, Product Development, Sales Process

Education
University of Florida - Warrington College of Business Administration   1991 — 1995
BS

Experience
Matrix Resources  January 2013 - Present
Vaco  November 2011 - January 2013
RSA  June 2001 - November 2011
MTI  February 2001 - March 2002
Groupware International   March 1999 - May 2001

Skills
Business Development, IT Recruiting, Staffing, Business Networking, Professional Networking, Account Management, Team Management, Technical Recruiting, Process Improvement, Vendor Management, Contract Recruitment, Information Technology, Talent Acquisition, Applicant Tracking..., Recruiting, Temporary Placement, Human Resources, Interviews, Sourcing, Training, Networking, Executive Search, Management, Staffing Services, Cold Calling, Leadership, Benefits Negotiation, SDLC, Business Analysis, Temporary Staffing, Talent Management, Troubleshooting, PeopleSoft, Internet Recruiting, ERP, Outsourcing

Education
Stephen F. Austin State University   1995 — 1998

CCISD   1992 — 1995

Experience
Groupware International   December 2004 - May 2011
Stein Mart  January 1999 - November 2004

Skills
Employee Relations, Training, Recruiting, Benefits Administration, Workers Compensation, Performance Management, Employee Benefits, Payroll, Human Resources, Process Improvement, HRIS, Call Centers, Management

Education
UNC-Chapel Hill

University of Phoenix
Bachelors, Business Administration

Experience
Cheyenne Regional Medical Center  February 2014 - Present
Laramie County Community College  January 2012 - December 2013
Groupware International   January 2004 - May 2010

Skills
Microsoft Office, Leadership, Cpr Certified, Training, Data Entry, Microsoft Excel, Microsoft Word, Team Building, Healthcare, Management, Critical Thinking, Public Speaking, Project Management, Windows, Teaching

Education
Laramie County Community College   2011 — 2013
Associate of Applied Science, Registered Nursing/Registered Nurse

Experience
Ericsson  April 2014 - Present
Mystery Shopping Solutions   1996 - Present
Ericsson  April 2013 - March 2014
Bright House Networks  March 2011 - April 2013
Bright House Networks  July 2009 - March 2011
D&D Services  2005 - 2010
Groupware International   August 2005 - July 2009
Various  January 1982 - January 2006
The Coca-Cola Company  January 2003 - July 2005
The Coca-Cola Company  June 2000 - January 2003

Skills
Continuing Process..., Research & Development, Logic/Scientific..., Technical Training, Employee Empowerment, Computer Interface, Organizational..., Policies & Procedures, OSHA/Safety Compliance, Quality Assurance, Innovative Thinking, Creative Problem Solving, Project Management, Wireless Network Design, Process Development, Compliance, Computers, Process Simulation, Wireless Networking, Recruiting, Performance Management, Process Improvement, Troubleshooting, Leadership, Telecommunications, Customer Service, Restructuring, Continuous Improvement, Philosophy, Policy, VoIP, IEEE 802.11, Perl Script, 802.1q, Linux System..., CPAN, IPv6, Strategic Planning, Vendor Management, Labor Relations, WiFi, LAN-WAN, SIP, Testing, VPN, Telephony, Broadband, System Deployment

Education
State University of New York at Buffalo   1989 — 1994
BS, Environmental Sciene

State University of New York at Buffalo   1989 — 1994
BA, Chemistry

Bucknell University   1986 — 1988
Chemistry

Horseheads Senior High School   1982 — 1986

Experience
Livewire, LLC   April 2013 - Present
ADT  September 2012 - April 2013
Absolute Security of America  August 2009 - April 2013
Groupware International   June 2008 - August 2009
Circuit City  January 2007 - July 2008
US Integrators   March 2005 - January 2007

Skills
Double-Clicking a Mouse, Software Installation, Home Automation, Alarm Systems, Home Theater, Technical Support, Maintenance & Repair, URC, Home Networking, Burglar Alarm, Cables, Low Voltage, CCTV, Control 4, Call Centers, Troubleshooting, Lighting Control, Team Building, Customer Service

Education
Concord High School   1997 — 2001
High School Diploma

Eastern Florida State College

Experience
Jaguar Technologies Inc.   Vice President Cable OperationsKablelink CommunicationsAugust 2005 - November 2008
Groupware International   December 2000 - July 2003

Education
The Catholic University of America   1987 — 1989
Associates, Liberal Arts

Experience
Groupware International   May 2012 - November 2013
Broadband Interactive  February 2011 - May 2012
Makotek, Inc.   July 2007 - February 2011
Jaguar Technologies   May 2006 - May 2007
Ocwen Financial Corporation  October 2000 - March 2006

Skills
Microsoft Excel, Customer Service, Team Building, Microsoft Office, Microsoft Word, Strategic Planning, Coaching, Telecommunications, Troubleshooting, Leadership

Education
Valencia Community College   1999 — 2004
Associate's degree, General, 3.5 GPA

Barry University   1998 — 1999
None, Finance, General, Freshmen

Colonial High School   1994 — 1998
General, General

Experience
US Army  March 2008 - June 2012
Groupware International   February 2008 - March 2008
Winn-Dixie  March 2007 - February 2008
RadioShack  November 2006 - March 2007
BI-LO Winn Dixie Stores  April 2002 - January 2007

Skills
Military Experience, Firearms, Fitness, Physical Security, Security Clearance, Customer Service, Management, Computer Repair, Microsoft Office, Microsoft Word

Education
University of Central Florida   2014 — 2016
In Progress, Bachelor of Science (BS), Criminal Justice

Valencia Community College   2012 — 2013
Associate of Science (AS), Criminal Justice

Barton County Community College   2011 — 2012
General Education Courses

ITT Technical Institute-Lake Mary   2006 — 2007
Computer Networking and Information Technology

New Smyrna Beach High School   2000 — 2004
High School Diploma, General Studies

Experience
US Army  January 2013 - Present
Multiband Corporation  January 2012 - January 2013
Groupware International   May 2008 - January 2012
GAS Auto Creations   March 2006 - May 2008

Skills
Leadership, Microsoft Office, Military, Customer Service, Training, Management, Microsoft Excel, Program Management, Team Leadership, Strategic Planning, Operational Planning, Team Building, Organizational..., Operations Management, Strategic Thinking, Security, Defense, Achieving Measurable..., Leadership Development, Policy, Stress Management, Resiliency, Process Improvement, Communication, Delegation, Risk Management, Problem Solving, Conflict Resolution, Customer-focused Service, Easily Adaptable, Training & Development, Flexible Approach, Workplace Safety, Critical Thinking, Performance Management, Coaching, Values-based Leadership, Time Management, Military Experience, Security Clearance, Military Operations, Government, Military Training, Employee Training

Education
University of Maryland University College   2013 — 2018
Business Administration, Management and Operations, 4.0

Clover Park Technical College   2015 — 2015
Certificate, Fundamental Skills for Manufacturing and Engineering, 4.0