GTE/Verizon Company
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GTE/Verizon Employees
City of The Colony, Texas April 2012 - Present
Eyevolver Designs December 2004 - Present
Verizon February 2004 - June 2006
Verizon Online 2003 - 2006
GTE/Verizon October 1995 - January 2004
Skills
Patents, CMS, VoIP, Software Development, Java, Unix, Windows, SQL, Business Development, Wireless, Networking, Leadership, Telecommunications, Cloud Computing, Integration, Strategic Planning, Public Speaking, Customer Service, Management, Team Building, Program Management
Education
Angelo State University 1977 — 1984
Bachelors
MD Resort February 2012 - Present
Dynamic Travel and Cruises September 1996 - November 2011
GTE/Verizon September 1970 - May 1994
Skills
Revenue Analysis, Tourism, Hospitality, Hotels, Resorts, Travel, Customer Service, Automation, Xcel, Sabre, Client Billing, Marketing, Business Development, Business Strategy, Business Analysis, Business Planning, Trade Shows, Event Planning, Public Relations, Public Speaking, Teaching
Education
College of the Desert 1968 — 1971
Theatre Arts
Glendale High School 1965 — 1968
General, General Studies
Websense October 2014 - Present
Trinity United Methodist Church - Austin, TX July 2009 - October 2014
AHB Community School June 2004 - June 2009
AHB Community School August 2003 - June 2008
GTE/Verizon 2001 - 2003
CCI/Triad 2000 - 2001
American Institute for Learning (now American YouthWorks) 1997 - 2000
AmeriCorps January 1996 - December 1996
Skills
Nonprofits, Technology, Information Technology, Volunteer Management, Non-profits, Public Speaking, Program Development, Teaching, Conflict Resolution, Training, Leadership, Community Outreach, Planning & Organizing..., Conflict Management, Program Management, Organization..., Staff Development, Resume Writing, Project Management, Coaching, Social Media, Public Relations, Microsoft Office, Social Services, Psychotherapy, Marketing, Software Documentation, Leadership Development, Management, Non-profit..., Team Building, Community Development, Policy, Organizational..., Youth Ministry, Community Organizing, Grant Writing, Social Networking, Event Management, Grants, Workshop Facilitation, Government, Fundraising, Networking, Philanthropy, Instructional Design, Time Management, Editing, Proposal Writing, Communication
Education
Austin Community College 2012 — 2013
Certificate in Nonprofit Leadership & Management
Crucial Conversations Training
University of Phoenix Online 1998 — 2000
Information Technology
Oklahoma State University 1991 — 1992
General Studies
Stillwater High School 1988 — 1991
Innovar Solutions June 2004 - Present
Verizon January 2003 - June 2004
TXU Communications (Now CCI) 2001 - 2003
GTE/Verizon 1971 - 1999
Skills
Business Analysis, Vendor Management, Requirements Analysis, Telecommunications, Integration, PMO, Strategic Planning, Cloud Computing, System Administration, Requirements Gathering, Change Management, Business Intelligence, Management, Business Process..., Business Process, Team Building, Process Improvement, MS Project, Project Management, PMP, Program Management, Solution Architecture, Outsourcing, SDLC, Team Leadership, Visio
Education
California Lutheran University 1987 — 1993
Business Managment, A
TEKsystems January 2013 - Present
Vantage Sourcing September 2010 - July 2012
Afni November 2006 - June 2010
Verizon September 1997 - July 2006
GTE/Verizon January 1986 - August 1997
GTE/Verizon February 1980 - December 1985
Skills
Call Center, Receivables Management, Process Improvement, Strategic Planning, Business Analysis, Credit Risk, People Skills, Customer Service, Management, Vendor Management, CRM, BPO, Telecommunications, Finance, Leadership, Program Management, Coaching, Executive Management, Customer Experience, Team Leadership, Contract Negotiation, Budgets, Forecasting, Team Building, Outsourcing, Cross-functional Team..., Customer Satisfaction, Strategy, Workforce Management, Call Centers, Credit, Change Management, Performance Management, Training, Operations Management, Product Management, Sales Operations, Sales, Customer Retention, Account Management, Start-ups, Business Process..., Risk Management, Team Management, Business Planning, Analysis, Business Strategy
Education
Central Michigan University 1975 — 1979
BSBA, Management, Computer Science
Ross Engineering Corp. 2007 - Present
SE Laboratories 2004 - 2007
Micro Precision Calibration 2003 - 2006
Wavesplitter Technologies 2002 - 2003
GTE/Verizon 1998 - 2001
TwinStar Semiconductor 1995 - 1998
Demoteller Systems Inc. 1994 - 1995
Skills
Quality Management, Manufacturing, Electronics, Lead Auditor, Regulatory Compliance, Process Improvement, Business Process Mapping, Lean Manufacturing, CAPA, DMAIC, Design of Experiments, FMEA, Failure Analysis, SPC, Supply Chain Management, RoHS, REACH Compliance, EHS, Calibration, Metrology, Testing, Test Equipment, Uncertainty Analysis, Gage R&R, Microsoft Office, Geometric Dimensioning..., ESD control, Photolithography, ISO 9001, ISO 17025
Education
California State University-Dominguez Hills 2004 — 2008
BS, Quality Assurance
NEC 1993 — 1995
AS, Electronic and Computer Engineering Technology
Automobile Club of Southern California June 2015 - Present
Experience Unlimited Irvine February 2015 - June 2015
World Financial Group (WFG) 2014 - 2015
Verizon February 2007 - August 2014
Verizon July 2003 - February 2007
GTE/Verizon August 1999 - July 2003
Skills
FMLA, Leadership, Human Resources, Employee Training, Employee Benefits, Teamwork, Leave of Absence..., Coaching, People Skills, Safety, Interviews, Workers Compensation, Communication Skills, Interview Skills, OSHA, Customer Service, Training Delivery, Emergency Planning, Ergonomics, Short Term Disability..., Leadership Development, Microsoft Office, Time Management, PeopleSoft, Onboarding, Negotiation, Labor Relations, Meeting Planning, Dependable Team Player, Analysis, Public Speaking, Multi Tasking, Project Management, Teaching, Office Management, Sales, Office Administration, Communication, Process Improvement, Expense Reports, Volunteer Management, Training, Team Building, Screening Resumes, Candidate Assessment, Organization Skills, First Aid, Workbrain, Payroll Administration, Handle Confidential...
Education
California State University-Fullerton 1991 — 1994
Bachelor of Arts (B.A.), History, 3.3
Golden West College
Associate's Degree, Political Science and Government
Networkfleet, Verizon Telematics December 2014 - Present
CCI - WyoTech and Everest Colleges April 2010 - September 2014
Verizon October 2007 - December 2009
Verizon March 1997 - September 2007
GTE/Verizon August 1994 - February 1997
GTE/Verizon July 1991 - July 1994
Contel June 1988 - June 1991
Contel September 1982 - May 1988
Skills
Strategic Partnerships, Leadership, Telecommunications, Sales Operations, Management, Team Building, Vendor Management, Forecasting, LTE, Up-selling, Strategic Planning, Account Management, Process Improvement, Strategy, Product Management, Networking, Wireless, Analysis, Sales, Negotiation, Budgets, Solution Selling, Sales Management, Pricing, Product Development, Executive Management, Training, Team Management, Program Management
Education
Frostburg State University 1978 — 1982
Bachelor of Science Degree, Financial Accounting and Business Administration
Kelly Financial Resources June 2015 - Present
eStaff LLC April 2011 - June 2015
TXU Energy June 2008 - March 2011
McKinley Marketing Partners September 2007 - January 2008
Alcatel-Lucent January 2006 - September 2007
Pack & Mail Plus of Colleyville May 2004 - June 2007
Verizon August 2001 - December 2003
GTE/Verizon March 1999 - August 2001
GTE Directories 1995 - 1998
GTE Hawaiian TEL March 1992 - January 1994
Skills
Business Development, Competitive Analysis, Sales Management, Customer Acquisition, Marketing Communications, B2B, Lead Generation, Budgets, Segmentation, P&L Management, Management, Product Marketing, Vendor Management, Start-ups, Marketing, Cross-functional Team..., Marketing Strategy, Sales Operations, Marketing Management, Sales, Telecommunications, Strategic Planning, Forecasting, Direct Marketing, Product Development, Team Leadership, Market Research, Customer Retention, Contract Negotiation, Strategy, Customer Satisfaction, Direct Sales, Market Planning, Retail, Salesforce.com, Product Management, Advertising, Public Relations, Solution Selling, Strategic Partnerships, CRM, Account Management, Call Centers, Executive Management, Leadership, Human Resources, Selling, Sales Process
Education
Pepperdine University 1983 — 1985
MBA
Central Michigan University 1974 — 1977
Bachelor of Science (BS)
Monroe High School
Elmhurst College March 1998 - Present
GTE Airfone January 1993 - October 1998
GTE/Verizon September 1989 - December 1997
Skills
Microsoft Office, Telecommunications, Problem Solving, Negotiation, Social Media, Troubleshooting, Event Planning, Training, Team Leadership, Time Management, Management, Project Management, Customer Service, Microsoft Word, Higher Education, Outlook, System Administration, Program Management, Team Building, Leadership, Access, Project Planning, Software Documentation, Budgets, Analysis, Process Improvement, Leadership Development
Education
Elmhurst College 2000 — 2005
Bachelor of Science, Business Administration, Communications
Navy 1981 — 1989
Interior Communication Electrician
Baxalta (formerly Baxter BioScience) July 2015 - Present
Westfall Local School District January 2012 - Present
Baxter Healthcare March 2012 - June 2015
Sunovion Pharmaceuticals Inc. August 2009 - March 2012
Amylin Pharmaceuticals April 2005 - May 2009
Johnson & Johnson February 2001 - April 2005
GTE/Verizon September 1995 - October 2000
Skills
Pulmonology, Allergy, Customer Service, Market Penetration, Medical Devices, Sales Process, Product Launch, Sales Operations, Neurology, Pharmaceutical Sales, Sales, Endocrinology, Biotechnology, Hospital Sales, Managed Care, Market Research, Sales Effectiveness, Pharmaceutical Industry, Strategic Thinking
Education
Franklin University 2000 — 2003
MBA, Business
Capital University
BA, Political Science
Durham Exchange Club Industries, Inc. February 2012 - Present
Duke University August 2010 - August 2011
GTE/Verizon 1997 - 2006
United States Department of Defense January 1994 - January 1997
Skills
Customer Service, Office Administration, Telephone Skills, Microsoft Office, Data Entry, Administrative..., Policy, Customer Satisfaction, Customer Support, Customer Oriented, Long-term Customer..., Customer Retention, Mental Health, Microsoft Word, Telecommunications..., Telecommunications, Billing Services, Telephony, Nonprofits, Public Speaking, Staff Supervision, Teaching, Personnel Supervision, Training, Event Planning, Billing Systems, Customer Service..., Customer Engagement, PBX, Administration, Administrative..., Status Tracking, Supervisory Skills, Access, Office Management, System Administration, Non-profit..., Records Management, Office Equipment, Microsoft Publisher, Executive Support, Theology, Switchboard Operator, Phone Etiquette, Gmail, Receptionist Duties, Team Building, Leadership
Education
Columbia Southern University 2015 — 2017
Master of Business Administration (MBA), Healthcare Administration
Apex School of Theology 2010 — 2012
Bachelor of Arts (B.A.), Theology
University of Phoenix 2002 — 2004
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Jordan Senior High School 1988 — 1991
High school diploma
Michele Radio Animations April 2008 - Present
Rubatino Maintenance 1998 - December 2013
Ruby Ranch July 1998 - July 2008
Computer Concepts 1992 - 2000
GTE/Verizon 1990 - 1992
Global Pacific Forest Products 1988 - 1990
Ferguson Lumber Company 1987 - 1988
Component Concepts (Electrical testing) 1984 - 1987
Skills
Horse Whisperer-Pat..., Farm management, 3d Animation, KJV Bible, dBase Programmer, Financial Accounting, Computer Animation, Business Planning, Training, Advertising, Management, Farms, Video, Social Networking, Social Media, Social Media Marketing, Public Relations, Editing, Photoshop, Blogging, Public Speaking
Education
Everett Community College 1981 — 1984
Incomplete, Arts and Science
Lake Stevens High School 1979 — 1983
Diploma, Art/Art Studies, General, 3.5 GPA
Industrial Defender now Lockheed Martin April 2014 - Present
Industrial Defender January 2012 - Present
Core Security Technologies May 2008 - September 2011
Symantec 2006 - 2008
Symantec 2003 - 2005
Baltimore Technologies 2000 - 2002
GTE Cybertrust 1997 - 2000
KAO Infosystems 1993 - 1997
GTE/Verizon 1986 - 1992
Skills
Sales Enablement, Demand Generation, Marketing Strategy, Marketing Management, Go-to-market Strategy, Analyst Relations, Messaging, Lead Generation, Product Marketing, Start-ups, Public Relations, Marketing Communications, Team Leadership, Security, Strategy, B2B Marketing, Corporate Communications, Information Security, Product Management, Enterprise Software, Mobile Devices, Computer Security
Education
Carnegie Mellon University 1982 — 1986
B.S., Industrial Management, Economics
Nyenrode Business University 1988 — 1989
MBA, DRS, International Marketing and Finance
GTE Executive Marketing Program 1986 — 1987
CUNA Mutual Group August 2011 - Present
Career Connection March 2011 - July 2011
Verizon/Frontier Communications 2006 - 2010
GTE/Verizon 1998 - 2006
Southwestern Electric Wire & Cable 1995 - 1997
Skills
SAP, Telecommunications and..., Purchasing and Supply..., Microsoft Office, Word, Excel, PowerPoint, AS400, Business Transition, Account Reconciliation, Accounts Payable, Accounts Receivable, Vendor Management, Expediting, Logistics, PeopleSoft, Lockbox, Account Management, Customer Service, Research, Fundraising, Supply Chain Management, Microsoft Excel, Microsoft Word, Telecommunications, Training, Process Improvement, Team Building, Purchasing, Time Management, Accounting, Data Entry, Lotus Notes, Outlook, Teamwork, Access, General Ledger, Employee Benefits, Business Process, Insurance, Budgets, Analysis, Payroll, Forecasting, Software Documentation, Human Resources, Administration
Education
Columbia Southern University 2007 — 2009
MBA, Business Administration
Columbia Southern University 2006 — 2007
BBA - Bachelor, Business Administration; Management
University of Phoenix 2003 — 2004
North Lake College
Associate, Arts & Sciences
Irving High School 1975 — 1979
Think IP Systems June 2014 - January 2015
Baroan Technologies July 2013 - April 2014
Precision IT Group May 2012 - June 2013
Unimed International January 2012 - May 2012
GSL Solutions October 2005 - January 2012
GSL Solutions June 2002 - January 2012
GTE/Verizon January 1999 - March 2002
iWoman, Inc January 1998 - January 1999
Medical Manager, Inc January 1997 - December 1998
CyberGate/NetHelper January 1994 - January 1997
Skills
Customer Relations, User Experience, Customer Satisfaction, Customer Experience, Problem Solving, Process Improvement, Customer Focus, Troubleshooting, Team Management, IT Service Management, Metrics, Quality Assurance, Documentation, Technical Management, Technical Writing, Technical Training, Technical Analysis, System Administration, Network Administration, IT Operations, Personable, Network Configuration, Technology Research, Client Communications, Server Administration, Process Review, Windows, VMware, SQL, Technical Documentation, Windows Server, Team Leadership, IT Management, Cloud Computing, Computer Hardware, Disaster Recovery, SaaS, Integration, Linux, Active Directory, Service Delivery, Virtualization, People Management, Incident Management, Process Development, Operating Systems, Security, iPhone, Music, Musicianship
Education
Webber International University 1992 — 1993
N/A, Computer Science/English
Broward Community College 1991 — 1992
N/A, Geology/Meteorology
Verizon Wireless July 2012 - Present
Verizon Wireless 2005 - July 2012
Verizon Wireless 2002 - 2005
Sprint 2000 - 2002
Teligent 1999 - 2000
GTE/Verizon 1997 - 1999
GTE/Verizon 1994 - 1996
Skills
BREW, OMA, 3GPP2, PTT, Mobile IP, IS-95, CDMA2000, Fixed Wireless, CLEC, End-to-end, DIA, Point to Point, OC12, DS0, OC3, T3, Private Line, SIP Trunking, Centrex, POTS, Repeaters, IP Cameras, Mesh, VPLS, Metro Ethernet, 4G, MIMO, OFDM, WWAN, Asset Tracking, Mobile Broadband, PMP, GBSS, Disruptive Technologies, Salesforce.com, Six Sigma, Project Management, Business Continuity, Wireless Routers, Unified Communications, Cloud Security, Private Cloud, Cloud Storage, Cloud Applications, Rackspace Cloud, Sales Management, Technology Needs..., 4G LTE, COOP, RFP
Education
University of North Carolina at Chapel Hill 1987 — 1991
BA, Communications
California State University-Long Beach 2012 — 2012
Project Management Professional, PMP
University of Southern California 2012 — 2012
Six Sigma Green Belt, SSGB
Keller Williams Realty South Shore November 2008 - Present
Verizon Data Services 1990 - 2006
GTE/Verizon September 1993 - March 2005
State of Maryland September 1971 - September 1983
Skills
New Home Sales, Real Estate, Short Sales, Sellers, Referrals, COBOL, COBOLII, Assembly Language, CIPS, SFR, Acreage, Buyers, Waterfront, Selling, Property, Council of Residential..., Buyer Representation, Real Estate Development, Income Properties, Negotiation, First Time Home Buyers, REO, Brokerage, Residential Homes, FHA, Leases, Foreclosures, Real Estate Financing, Investors, Property Management, Home Staging, Real Estate Transactions, Commercial Real Estate, Sales, Vacation Homes, Single Family Homes, New Homes, Contract Negotiation, Investment Properties, Real Property, Relocation, ABR, Listings, Listing Homes, Resellers, Condos, Seller Representation, e-PRO, HUD, Marketing
Education
College of Central Florida 1988 — 1989
AA Computer Scince
Andover High School 1967 — 1971
High school diploma, Data Processing
Ericsson April 2013 - Present
Verizon December 2011 - April 2013
Verizon Communications October 2010 - December 2011
Verizon May 2008 - October 2010
Verizon May 2010 - September 2010
Verizon April 2006 - May 2008
Verizon January 2004 - April 2006
GTE/Verizon 2001 - 2004
Verizon May 1997 - May 2001
Rooms To Go October 1994 - May 1997
Skills
Supply Chain..., Project Implementation, Project Execution, PowerPoint, Strategic Sourcing, Warehouse Management, Distribution, Transition Management, Cost Estimating, Process Improvement, Management, Project Management, ERP, Contract Negotiation, Six Sigma, Logistics, Vendor Management, Operational Excellence, Program Management, Supply Chain, Project Planning, Project Portfolio..., Team Building, Telecommunications, Analysis, Leadership, Cross-functional Team..., SDLC, Project Estimation, Warehousing, Business Process..., PMP, Management Consulting, Change Management, Outsourcing, Operations Management, Contract Management, Process Engineering, Supply Chain Management, Quality Assurance, Networking, Strategy, Forecasting, Visio, IT Strategy, Team Leadership, Budgets, PMO, Procurement, Wireless
Education
Florida State University - College of Business 1986 — 1989
BS
Florida State College at Jacksonville 1984 — 1985
Worked towards AA degree
VTech Communications, Inc. April 2014 - Present
VTech Communications, Inc. April 2004 - Present
HomeRelay Communications 2000 - March 2004
GTE/Verizon 2000 - 2000
GTE Internetworking 1997 - 2000
GTE 1995 - 1997
GTE 1992 - 1995
GTE 1988 - 1992
GTE 1985 - 1988
Kendall 1983 - 1985
Skills
Strategic Planning, Program Management, Team Leadership, Business Development, Contract Negotiation, Six Sigma, Budgets, Benchmarking, Business Process..., MRP, Functional..., Product Management, Product Development, Cross-functional Team..., Process Improvement, Start-ups, Business Process..., Competitive Analysis, Telecommunications
Education
Babson College 1989 — 1994
MBA, Business
Connecticut College 1979 — 1982
BA, Philosophy
Looking for sales support opportunities May 2013 - Present
Verizon Business September 2009 - December 2009
Verizon Business January 2006 - May 2009
Verizon May 1999 - November 2003
GTE/Verizon July 1997 - April 1999
Verizon Business 1993 - 1997
GTE/Verizon May 1989 - May 1993
GTE/Verizon April 1986 - January 1989
Skills
Siebel, Visio, Lotus Notes, Outlook, Microsoft Excel, Microsoft Word, Unix, QuickBooks, Lotus, MS-DOS, Telecommunications, Vendor Management, VoIP, Managed Services, Cross-functional Team..., Customer Satisfaction, Ethernet, Troubleshooting, Process Improvement, LAN-WAN, Unified Communications, Wireless, Data Center, Telephony, Call Centers, Avaya, Leadership, Management, Product Marketing, Switches, Team Leadership, CRM, Network Design, T1, Routers, Networking, Frame Relay, System Deployment, Servers, MPLS, ATM networks, Sales Operations, WAN, Co-location, SIP
Education
The University of Texas at Arlington 1988 — 1988
Business
Glen Oaks Community College 1981 — 1982
Business Administration and Management, General
Lansing Community College 1980 — 1980
Business
Baker College Business and Corporate Services 1979 — 1980
Business
St. Joseph Catholic School
PRTC 2014 - 2015
PRTC 2007 - 2012
Frontier Communications 2003 - 2005
GTE/Verizon September 1998 - January 2001
Skills
VoIP, Ethernet, Microsoft Office, IP, Telecommunications, Wireless, Fiber Optics, DSL, Integration, Cross-functional Team..., Product Management, Business Analysis, Process Improvement, Vendor Management, Team Leadership, Strategic Planning, Broadband, Troubleshooting, Network Design, MPLS, Managed Services, Program Management, Project Planning, Strategic Leadership, Unified Communications, IPTV, Optical Fiber, Solution Selling
Education
Boston University 2006 — 2007
Financial Planning Certificate
University of Findlay 2005 — 2005
Certified Business Analyst
The Ohio State University - The Max M. Fisher College of Business 2001 — 2003
MBA
Illinois State University 1970 — 1974
Bachelor of Science
Normal Community High School 1967 — 1970
High School
HSH Consulting January 2003 - Present
Nortel Networks June 1987 - December 2002
Nortel Networks January 1984 - June 1987
Nortel Networks January 1983 - December 1983
Nortel Networks January 1980 - December 1982
GTE/Verizon September 1967 - January 1980
Skills
Telecommunications, Wireless, Unified Communications, IP, Managed Services, SIP, CDMA, GSM, LTE, Product Management, Sales Engineering, UMTS, Ethernet, Switches, Networking, ATM networks, MPLS, SS7, ATM Networks
Education
Appalachian State University
BS, Geography/Geology
GTE/Verizon June 1994 - Present
Dallas Police Department 2010 - 2014
Dallas Brain Injury Association 2001 - 2013
Beer Connoisseur April 1984 - February 2011
The Dallas Arboretum & Botanic Garden 2010 - 2011
Baylor Tom Landry Fitness Center 2009 - 2011
GTE Telecomminications September 1992 - June 1994
GTE North January 1991 - August 1992
GTE Telecommunications July 1990 - December 1990
GTE Information Services January 1990 - June 1990
Skills
Strategic Planning, Process Improvement, Budgets, Strategy, Marketing, Project Management, Telecommunications, Project Planning, Team Building, Financial Analysis, Business Intelligence, Analysis, Tax, Cross-functional Team..., Leadership, Business Analysis, Product Management, Program Management, Finance, Vendor Management, Financial Modeling, Financial Reporting, Product Development, Accounting, Management, Forecasting, Team Leadership, Auditing, Customer Service, Start-ups, Competitive Analysis, New Business Development, CRM, Mergers & Acquisitions, Management Consulting, Business Process..., Business Development, Business Planning, Analytics, Executive Management, Business Process, Risk Management, Business Strategy, Outsourcing, Change Management, Strategic Partnerships, Call Centers
Education
Augustana College 1984 — 1988
BA, Accounting, Business Administration
East Dubuque High School 1980 — 1984
Infomart Data Centers September 2014 - Present
Stream Data Centers August 2013 - September 2014
Rackspace Hosting 2011 - 2013
Ericsson 2008 - 2012
Ericsson April 2005 - 2008
Verizon Telecom 1998 - 2005
GTE/Verizon 1991 - 2004
Skills
Outsourcing, Leadership, Management, Sales Management, Business Development, Managed Services, Disaster Recovery, Data Center, IT Outsourcing, Wholesale Colocation, Cloud Computing, Wireless, Solution Selling, Strategy, SaaS, Telecommunications, Sales, Networking, Selling, Sales Operations, Professional Services, Account Management, Contract Negotiation, New Business Development, Strategic Partnerships, Salesforce.com, Vendor Management, Channel Partners, Team Leadership, Sales Process, Go-to-market Strategy, Managed Hosting, PaaS, VoIP, Network Operations, Team Management, IaaS, IT Solutions, Computer Network..., Cloud Applications, Contract Negotiations, Pipeline Development, Result Oriented, Talent Management, Revenue Forecasting, Winning Teams, Highly Effective Teams, Sales & Marketing..., Building High..., Revenue & Profit Growth
Education
Baylor University - Hankamer School of Business 2000 — 2002
MBA, Business
The University of Texas at Austin 1990 — 1994
BBA, Marketing & Finance
Village Missionary Baptist Church 2011 - Present
Prudential Real Estate 2006 - Present
CRS Tax, Notary & Bookkeeping Services 1998 - Present
Jackson Hewitt 2004 - 2009
GTE/Verizon 1990 - 2003
Skills
Customer Service, Income Tax, Insurance, Investments, Microsoft Excel, Real Estate, Real Estate Transactions, Tax, Mortgage Lending
Education
California State University-Dominguez Hills
Certifcate of Completion, Accounting
George Washington Preparatory High School 1984 — 1988
High School Diploma, Accounting
El Camino College
Accounting
Los Angeles Harbor College
Accounting
Wellexa Publishing, LLC January 2014 - Present
David Bynon October 2011 - December 2013
The Perfect Shine, LLC 2003 - April 2008
Sony Pictures Entertainment 2000 - 2003
CALIFORNIA HEALTH & WELFARE AGENCY DATA CENTER February 1997 - June 2000
HEALTHNET, Woodland Hills, California 1995 - 1997
Health Net 1995 - 1997
Andataco 1992 - 1995
MTI 1991 - 1992
GTE/Verizon 1989 - 1991
Skills
Digital Distribution, Project Management, Digital Asset Management, Strategic Partnerships, Interactive TV, Digital Production, Monetization, Omniture, Content Strategy, VOD, Disaster Recovery, IT Management, Mobile Marketing, Rich Media, Mobile Devices, Enterprise Software, Conversion Optimization, E-commerce, Online Lead Generation, Product Marketing, Data Center, SEO, Start-ups, Networking, Integration, PPC, Security, IT Service Management, Web Marketing, Software Documentation, Management, Mobile Applications, Online Marketing, Program Management, Marketing, Social Media, Entrepreneurship, Strategic Planning, Marketing Strategy, Social Media Marketing, Product Management, Team Building, Social Networking, Sales, Business Development, Customer Service, New Business Development, Advertising, Leadership, Consulting
Education
American University 1984 — 1987
Frontier Communications November 2013 - Present
Frontier Communications August 2011 - Present
Teksystems July 2010 - July 2011
GTE 1999 - 2003
GTE/Verizon 1999 - 2003
Education
Central Texas College
AA, Bus Admin
Folsom Glenn Full Service Car Wash, Auto Lube, & Detail August 1995 - September 2005
GTE/Verizon July 1982 - May 2000
Skills
Strategic Planning, Budgets, Start-ups, Team Building, New Business Development, Strategic Financial..., Sales, Business Development, Management, Forecasting, Sales Management, Solution Selling, Business Strategy, Process Improvement, Strategy, Public Speaking, Leadership, Cross-functional Team..., Program Management, Entrepreneurship, Telecommunications, Direct Sales, Salesforce.com, Contract Negotiation, Marketing, Business Planning, Competitive Analysis, Strategic Partnerships, Product Management, Management Consulting, Mergers & Acquisitions, Executive Management, Account Management, Small Business, SaaS, Product Development, Marketing Strategy, Product Marketing, B2B, Team Leadership
Education
California Lutheran University 1987 — 1989
MBA
California State University-Northridge 1979 — 1982
BS, Finance
Bartech Group 2014 - Present
Retired June 2012 - Present
APR Consulting, Inc. November 2009 - June 2012
Verizon 1978 - 2011
San Antonio Community Hospital 2009 - 2010
Verizon Business February 2004 - June 2007
Verizon Business January 2001 - January 2003
GTE/Verizon April 1989 - December 2000
Skills
Team Leadership, Negotiation, Government Procurement, Sales Operations, Telecommunications, Management, Leadership, Project Management, VoIP, Team Management, Sales, Managed Services, Customer Satisfaction, Selling, Program Management, Wireless, Unified Communications, Sales Management, Solution Selling, Training, Call Centers, Vendor Management
Education
Everett Community College 1979 — 1980
Interfaith Community Services October 2011 - Present
Best Western Home Inspection, Inc. August 2009 - Present
World Emergency Relief December 2002 - February 2009
TSR Wireless 2000 - 2001
GTE/Verizon 1996 - 1999
Micronesian Telecommunications Corp. (MTC), a subsidiary of GTE 1993 - 1996
Skills
Fundraising
Education
University of North Texas 1997 — 1998
MS, Gerontology - Studies in Fitness and Aging
California State Polytechnic University-Pomona
BS, Business Administration
Verizon Ventures July 2012 - Present
AdTheorent November 2014 - Present
Driversiti November 2014 - Present
Antengo November 2014 - Present
Bug Labs November 2014 - Present
Verizon December 2005 - June 2012
Verizon (GTE prior to July 2000 merger) December 1998 - December 2005
Iridium August 1997 - December 1998
GTE/Verizon June 1995 - August 1997
Skills
Strategic Planning, Telecommunications, Mergers & Acquisitions, Due Diligence, Portfolio Management, Mergers, Corporate Venture..., Financial Analysis, Analysis, Investments, Business Development, Corporate Strategy..., Program Management, LIHTC, Affordable Housing, Acquisitions, Negotiation, Project Management
Education
Georgetown University - The McDonough School of Business 1993 — 1995
MBA, Finance
American University
Bachelor of Arts (BA), International Studies and German
Huntingdon Area High School
Snohomish County October 2013 - Present
Zetron January 2012 - March 2013
Intrado April 2010 - July 2011
GTE/Verizon September 2000 - April 2010
GTE July 1995 - September 2000
GTE December 1993 - July 1995
GTE October 1987 - March 1993
Skills
Telephony, Telecommunications, VoIP, Wireless, Project Management, Vendor Management, Customer Satisfaction, Sales Operations, Call Centers, Product Management, Cross-functional Team..., Training, Proposal Writing, Program Management, Troubleshooting, Sales, Integration, Team Leadership, Salesforce.com, Management, Account Management, Leadership, Process Improvement
Education
Central Washington University 1972 — 1974
BA, Sociology, Psychology, Business
Central Washington University
Bachelor's degree, Sociology/Psychology
American Heart Association 2009 - 2012
Cakebread Cellars, Napa Valley, California 2002 - 2007
Merryvale Vineyards, Napa Valley, CA 2001 - 2002
GTE/Verizon 1970 - 1999
Skills
Wine, Wineries, Event Planning, Food & Beverage, Management
Education
Butler University - College of Business Administration
MBA, Business
Philips May 2011 - Present
Verizon Business June 2010 - December 2010
VERIZON COMMUNICATIONS January 2003 - July 2010
Verizon Network Services January 1993 - January 2003
GTE/Verizon January 1984 - January 1993
Education
Cascade High School
Edmonds Community College
Associate of Arts
Sustainable Innovations Inc January 2007 - Present
TEOCO 2008 - 2013
Vecna Technologies December 2005 - November 2006
Information Gateways January 1988 - 1998
Hughes Network Systems March 1983 - January 1988
GTE/Verizon February 1982 - March 1983
ITT Advanced Technology Center 1976 - 1983
General Dynamics 1974 - 1976
Skills
Healthcare Information..., Healthcare, Product Management, Program Management, Entrepreneurship, Strategic Planning, Management Consulting, Business Strategy, Project Management, Project Planning, Product Development, Business Development, Business Planning, Start-ups, New Business Development, Change Management, Software Development, Competitive Analysis, Architecture, Business Analysis
Education
University of South Florida 1972 — 1974
Ph.D.
Florida State University 1969 — 1972
Ph.D.
Birla Institute of Technology and Science 1966 — 1968
ME
The Boeing Company 2002 - Present
Teradyne 1999 - 2001
GTE/Verizon 1986 - 1999
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1993 — 1996
MBA, Marketing
California State Polytechnic University-Pomona 1981 — 1986
BS, Electronics Engineering
William Workman High School
William Workman High School
SoftResources LLC April 1997 - Present
IBMA 2000 - Present
Contemporary Photography May 1990 - June 1995
GTE/Verizon July 1984 - June 1990
GTE 1984 - 1990
Verizon 1984 - 1990
AT&T February 1979 - July 1984
AT&T 1979 - 1984
GE June 1972 - January 1979
Skills
Management Consulting, Music, Requirements Analysis, Strategic Planning, Management, Social Media, Music Industry, Entertainment, CRM, Marketing, Project Planning, Online Marketing, Project Management, Leadership, Contract Negotiation, Nonprofits, Business Planning, Start-ups, Forecasting, Sales Operations, Negotiation, Strategy, SAP, Advertising, Strategic Partnerships, Entrepreneurship, Business Strategy, Business Development, SaaS, Business Process..., Retail
Education
Drexel University - LeBow College of Business 1974 — 1978
MBA, Finance and Accounting
Bucknell University 1968 — 1972
Bachelor of Science in Business Administration, Business and Marketing
Tyco Integrated Security December 2011 - August 2012
ADT September 2010 - December 2011
Verizon January 2004 - November 2008
GTE/Verizon May 1999 - January 2004
GTE/Verizon January 1997 - May 1999
Skills
Cross-functional Team..., Customer Advocacy, Operations Management, Process Improvement, Leadership, Change Management, Management, Project Planning, Telecommunications, Analysis, Team Building, Vendor Management, Human Resources, Project Management, Forecasting, Budgets, Team Leadership, Contract Negotiation, Strategic Planning, Strategy, Program Management, MS Project, Customer Service, Call Centers, Business Process..., Customer Satisfaction, Training, Access, Operational Excellence, CRM, Time Management, Coaching, Account Management, Business Development, Sales Management, Negotiation, New Business Development, Sales Operations, Start-ups, Performance Management, Business Planning, Sales, Leadership Development, P&L Management, Risk Management, Executive Management, Business Analysis, Logistics, Inventory Management, Management Consulting
Education
North Carolina Central University 1981 — 1983
MBA, Business Administration
University of West Georgia 1972 — 1976
BBA, Marketing
University of West Georgia 1972 — 1976
BBA, Management
Dallas County Community College
Wake County Public School System August 2013 - Present
District of Columbia Public Schools (DCPS) August 2011 - August 2013
Nash Rocky Mount Schools February 2010 - August 2011
Edgecombe County Public Schools September 2008 - January 2010
Winston-Salem/Forsyth County Schools February 2006 - September 2008
IGE, Inc. September 2002 - January 2006
Sprint March 2001 - August 2002
Skyline / Skybest Communications July 1995 - March 2001
GTE/Verizon March 1987 - July 1995
Howard, Merrell & Partners July 1984 - March 1987
Skills
Special Education, Tutoring, Learning Disabilities, Educational Technology, Advertising, Instructional Design, Training, Social Studies, Teaching, Curriculum Development, Marketing Strategy, Marketing Research, Product Management, Technical Writing, Marketing Management, Alternative Education, Business Education, Creative Writing, Product Marketing, Developmental..., Intelligence Analysis, Strategic Thinking, Critical Thinking, Thinking Outside The Box, Business Studies, Business English, Writing Skills, Intelligence Community, NSA, Behavioural Change, Special Operations, Reconnaissance, Electronic Warfare, SIGINT, COMSEC, Communications Security, Imagery, Competitive Intelligence, Emotional Intelligence, Technology Transition, Artificial Intelligence, Data Mining, Database Marketing, Relational Databases, Intellectual Property, Advertising Research, Internet Strategy, High Speed Internet, Internet Services, Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1975 — 1977
MBA, B.S., Business Administration, Marketing, Grad School GPA = "Pass" (Grades were Pass or Fail: One "F" and you were out)
Chowan University
NC Teaching License Coursework, Grades = 4.0
East Carolina University
NC Teaching License Coursework, Grades = 4.0
Forsyth Technical Community College
Cisco CCNA, GPA = 4.0
Howard University
Creative Writing, Six Graduate Hours, GPA = 4.0
North Carolina State University
Two years undergraduate coursework then transferred to UNC-Chapel Hill
Wilkes Community College
NC Teaching License Coursework
Winston-Salem State University
NC Teaching License Coursework
Coldwell Banker Residential Brokerage 1994 - Present
Thomas J. Lipton 1985 - 1987
GTE/Verizon 1974 - 1979
Skills
Relocation, Listings, New Home Sales, Buyer Representation, First Time Home Buyers, Residential Homes, Investment Properties, Real Estate, Foreclosures, Mortgage Lending, Short Sales, Brokerage, Real Property, Sellers, Single Family Homes, FHA, Referrals, Townhomes, Vacation Homes, New Homes, Buyers, Seniors, Investors, 1031 Exchanges, Move Up Buyers, SFR, ABR, Waterfront, Resellers, Luxury, REO, Condos
Education
Central Michigan University 1966 — 1971
BS, Mathematics
Northville High School 1961 — 1966
Diploma, College Prep
Ascensus September 2014 - Present
Chase Investment Services Corp. February 2012 - August 2012
A Financial Services Company June 2009 - January 2012
GTE 1990 - 2009
verizon 1990 - 2009
Verizon Business June 1990 - December 2008
GTE/Verizon June 1990 - December 2008
GTE/Verizon October 1999 - August 2002
Skills
Call Center, Metrics, Process Improvement, T1, Telecommunications, Business Requirements, Project Management, Vendor Management, Business Analysis, Visio, Financial Analysis, Business Development, Salesforce.com, Team Leadership, Requirements Analysis
Education
Indiana Wesleyan University 1999 — 2002
Master of Business Administration (MBA), MBA
Ball State University 1978 — 1981
BS, Business/Marketing
Sunbelt Business Brokers August 2015 - Present
Avery Glass & Mirror January 2006 - Present
Inspira Glass Creations January 2002 - December 2011
Ecoplants USA, Inc. July 2001 - March 2002
Inalámbrica.net Costa Rica S.A., San José, Costa Rica February 2000 - September 2000
GTE/Verizon March 1999 - December 1999
GTE January 1996 - February 1999
GTE September 1995 - December 1995
GTE November 1993 - August 1995
GTE January 1991 - January 1992
Skills
Strategic Planning, Contract Negotiation, Small Business, Entrepreneurship, Management, SEO, Mergers, Start-ups, Public Relations, Mergers & Acquisitions, Website Development, Web Marketing, QuickBooks, Marketing Strategy, International Business, Construction Management, Editing, Social Marketing, Financial Reporting, Customer Service, Business Planning, Analysis, Market Research, Finance, Budgets, Marketing Communications, Marketing, Online Marketing
Education
Boston University 1992 — 1993
MA, International Relations
University of Michigan - Stephen M. Ross School of Business 1982 — 1984
MBA, Finance & International Business
Carleton College 1975 — 1980
BA, Economics
Yellow Brick Path 2004 - Present
Coach Academy International 2006 - 2008
Sanford-Brown Institute (currently Sanford-Brown College January 2005 - April 2006
Signature Leadership Executive Coaching 2003 - 2003
Tricom Group Executive Search 2000 - 2002
TMP Worldwide Executive Search 1996 - 2000
LAI 1993 - 1996
GTE/Verizon 1989 - 1990
GTE/Verizon 1987 - 1989
GTE/Verizon 1983 - 1987
Skills
Coaching, Management Development, Talent Management, Resume Writing, Job Search, Career Management, Interviewing, NLP, Leadership Development, Executive Coaching, Cover Letters, Job Search Strategies, Interview Preparation, Career Development, Personal Branding, Executive Bios, Employee Training, Recruiting, Resume, Training, Executive Search, Performance Management, Temporary Placement, Career Counseling, Interviews, Leadership, Strategy, Job Coaching, Corporate Career..., Executive Career..., Executive Career Cover..., Resume Services, Career Development..., Resume Preparation, Resume Writer, Resume Writing Services, Resume Makeovers, Consulting Strategy, 30-Second Elevator Pitch, Networking Introductions, Career Management..., Wharton School of..., Washington University..., Brandeis University, MA, Teacher’s College..., Outplacement Services..., Conference Speaker, Author
Education
Wharton School, University of Pennsylvania 1973 — 1975
MBA, Business
Teachers College of Columbia University 1968 — 1970
MA, Education
Washington University in St. Louis 1966 — 1968
BA, Sociology/Anthropology
Brandeis University 1964 — 1966
Liberal Arts
Aon Hewitt June 2006 - Present
Exult, Inc. 2000 - May 2006
International Paper 1995 - 2000
Verizon June 1990 - June 1995
GTE/Verizon 1990 - 1995
Education
California State University-Bakersfield 1985 — 1990
BS, Business Management/Human Resources
Verizon Wireless June 2000 - Present
GTE/Verizon September 1996 - May 2000
CenturyLink (Formerly Qwest) February 1994 - August 1996
Skills
Sales, Sales Management, Sales Operations, Regional Planning, Regional Development, Team Leadership, Leadership Development, Cross-functional Team..., Higher Education, Customer Experience, Telecommunications, Networking
Education
Bradley University 1990 — 1994
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.9
Blue Eyed Soul Photography June 1977 - Present
SBBCollege October 2013 - October 2014
ITT Technical Institute November 2006 - November 2012
DemiCom November 2005 - October 2006
Cooksey Project Management March 1999 - October 2006
Amgen (ACT-1) July 2003 - September 2005
GTE/Verizon February 2000 - December 2000
Gateway February 1994 - March 1999
Continental Airlines, US Air/Air Mid West, America West, Garrett Aviation, and Tracor Aviation November 1984 - August 1993
Skills
Photography, Customer Service, Retail, Operations Management, Social Media, Business Strategy, Data Entry, Public Relations, Training, Access, Process Improvement, Time Management, Human Resources, Change Management, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Sales, Marketing, Photoshop, Photoshop Elements, Entrepreneurship, Strategy, Outlook, Leadership, Project Management, New Business Development, Business Planning, Business Development, Team Building, Advertising, Online Advertising, Online Marketing, Online Research, Career Counseling, Recruiting, Facebook, Networking, Interviews, Payroll, Databases, Marketing Strategy, Proposal Writing, Business Intelligence, Program Management, Policy, Selling, Social Networking, Enrollment Management
Education
Briar Cliff College 1995 — 1997
Management Certificate, Business Management
University of Northern Iowa 1982 — 1983
Business Administration and Management
Moorpark College 1981 — 1982
Business Administration and Management
Ventura College 1981 — 1982
General Education
Brigham Young University 1980 — 1981
Performing Arts
Camarillo High School 1977 — 1980
Diploma, College Prep
Aviation High School 1976 — 1977
High School Diploma, College Prep
County of San Bernardino February 1996 - Present
Super Target January 2008 - April 2013
Dailey Press January 2007 - June 2008
CLS January 2005 - April 2007
GTE/Verizon January 1988 - January 1993
Education
Ashford University 2014 — 2018
Getting Bachelor of Arts in Health and Human Services, And Associates in Paychology, HEALTH AND HUMAN SERVICES AND PSYCHOLOGY
Management Professional September 2007 - Present
VERIZON April 2002 - December 2014
GTE/VERIZON November 1998 - April 2002
BBN/GTE December 1994 - November 1998
Skills
Leadership, Project Management, Marketing Communications, Marketing Event Planning, Market Research, Strategic Planning, Team Building, Employee Training, Customer Service, Coaching, Organizational..., Community Outreach, Contract Negotiation, Team Leadership, Business Strategy, Financial Analysis, Process Improvement, Negotiation, Outlook, Microsoft Office, Account Management, Business Development, Lead Generation, Public Relations, Research, Vendor Management, Volunteer Management, Windows, Auditing, Relationship Management, Operations Management, System Administration, Business Intelligence, Internal Communications, Account Reconciliation, Cross-functional Team..., Quality Assurance, Financial Reporting, Budget Management, Personnel Management, Press Releases, Mentoring, Program Development, Customer Relations, Fundraising, Judgment Collections, Forecasting, Risk Management, Debt Settlement, Regulatory Requirements
Education
Villanova University 2005 — 2005
Master's Certificate, Applied Project Management, 4.0
Lesley University 1996 — 1998
Business Administration and Management, General, 3.8
Northeastern University 1995 — 1996
Accounting and Finance, 4.0
Boston College 1976 — 1980
Bachelor's Degree, Biology, General
AT&T November 1998 - Present
GTE/Verizon June 1987 - November 1998
Skills
Customer Service, Telecommunications, Management, Project Management, Sales, Microsoft Office, Team Leadership, Wireless, Leadership, VoIP
Education
College of San Mateo 1983 — 1993
Associate of Arts (A.A.), Broadcasting Arts
Dex Media, Inc. 2008 - Present
Idearc Media October 2007 - August 2008
Verizon Information Services 2006 - 2008
Verizon 2005 - 2007
GTE/Verizon 1998 - 2000
GTE Directories 1993 - 1998
Skills
Competitive Analysis, Merchandising, Mergers, Advertising Sales, Sales Management, Mergers, Advertising..., Operations Management, Account Management, Marketing Strategy, Cross-functional Team..., Solution Selling, Product Management, Advertising, Negotiation, Business Development, New Business Development, Online Marketing, Selling, Customer Satisfaction, SEM, Process Improvement, Salesforce.com, Budgets, Management, B2B, Online Advertising, Lead Generation, Coaching, Marketing, Mergers & Acquisitions, Marketing Management, Digital Marketing, Leadership, Cold Calling, Sales, Analytics, Market Planning, Sales Presentations, Program Management, Training, Product Development, Team Leadership, Key Account Management, Sales Process, Customer Retention, Direct Marketing, Business Intelligence, Direct Sales, B2B Marketing, Entrepreneurship
Education
Dallas Baptist University 2006 — 2011
Bachelor of Business Studies, Business
Eckerd College 1989 — 1990
Certificate, Paralegal Studies
St. Petersburg College 1984 — 1987
none, Art and Law
Largo High
EarthLink Business January 2013 - Present
Windstream Communications June 2008 - January 2013
Ceridian February 2007 - June 2008
TelePacific Communications April 2005 - October 2006
Sprint/Nextel December 2002 - April 2005
GTE/Verizon May 2000 - December 2002
Pacific Lifestyles Publications January 1998 - June 2000
Skills
Managed Services, MPLS, Cloud Computing, Telecommunications, VoIP, managed network security, IP PBX, SaaS, HIPAA, Network Security
Education
California State University-Chico 1991 — 1996
Liberal Arts and Sciences, General Studies and Humanities
Landmark Education 2007 — 2012
Organizational Leadership
WASTE AWAY, LLC September 2015 - Present
Rubicon Global April 2012 - August 2015
Waste Remedies September 2008 - April 2012
Smurfit Stone Corp September 2002 - September 2008
GTE/Verizon March 1997 - February 2000
Skills
Customer Relations, Account Management, Contract Negotiation, Strategic Planning, Negotiation, Talent Developer, Revenue Analysis, Operations Management, Operational Excellence, Customer Service, Process Improvement, Management, Team Leadership, Start-ups, Product Development, Recycling, Forecasting, Sales, Logistics, New Business Development, Team Building, Marketing, Sales Management, Supply Chain, P&L Management, Pricing, Waste, Sales Operations, Budgets, Leadership, Business Strategy, Inventory Management, Purchasing, CRM, Business Development, Microsoft Office, Project Management, Marketing Strategy, Microsoft Excel, Strategy, Cold Calling, Program Management, Training, Cross-functional Team..., Direct Sales
Education
Saint Louis University 1989 — 1991
English Language and Literature/Letters
Belmont Abbey College 1987 — 1989
Political Science and Government
Career College of California December 2014 - January 2015
Verizon Wireless 1997 - May 2014
GTE/Verizon April 1997 - April 2001
Skills
Customer Service, Marketing, Microsoft Office, Sales, Team Leadership, Event Planning, Social Media, Microsoft Excel, Telecommunications, PowerPoint, Event Management, Microsoft Word, Outlook, Troubleshooting, Coaching, Call Centers
Education
Career College of California 2014 — 2015
Certificate, Business Administration, Management and Operations, 93.8%
Georgetown County Chamber of Commerce June 2015 - Present
Frontier Communications February 2014 - April 2015
Frontier Communications May 2012 - February 2014
Frontier Communications April 2012 - May 2012
Frontier Communications October 2006 - April 2012
Verizon June 2006 - October 2006
Verizon April 2001 - June 2006
GTE/Verizon July 1996 - April 2001
GTE August 1992 - July 1996
Chucks Steakhouse May 1993 - September 1993
Skills
Telephony, Telecommunications, Provisioning, Customer Satisfaction, Fiber, Customer Service, Account Management, Avaya, Leadership, Optical Fiber, Time Management, Human Resources, Management, Training, Unified Communications, SIP, Troubleshooting, Telecommunications..., Wireless, Network Engineering, Metro Ethernet, Broadband, DWDM, Fiber Optics, VoIP, Networking, Solution Selling, Frame Relay, Vendor Management, Coaching, Customer Retention, Managed Services, Routers, Co-location, Network Design, SDH, Salesforce.com, Computer Network..., IP, MPLS, Switches, Customer Experience, Cabling, Direct Sales, WAN, LAN-WAN, Team Leadership
Education
Coastal Carolina University
Taylor Companies, Inc. July 2012 - Present
Horry Telephone August 1998 - December 2009
MCI Richardson, Texas December 1997 - August 1998
Telecom Consulting Inc. (TCI) February 1993 - August 1998
Citizens Communications October 1996 - December 1997
GTE/Verizon June 1963 - May 1992
Skills
Team Building, Telecommunications, Contract Negotiation, Training, Strategy, Microsoft Office, Mergers & Acquisitions, Business Strategy, Negotiation, Strategic Planning, Business Planning, Switches, Networking, Public Speaking, Analysis, Leadership, Network Engineering
Education
University of Kentucky
Education
North Carolina Central University
Durham Technical Community College
Government June 2013 - Present
Lockheed Martin July 2001 - May 2013
GTE/Verizon June 2000 - August 2000
Skills
Information Security, Account Management, Group Policy, Active Directory, Technical Leadership, Integration, Leadership, Unix Administration, Linux System..., Windows Administration, Technical Support, Program Management, Systems Engineering, Project Management, Visio, Requirements Analysis, Process Improvement, Microsoft Office, Software Documentation, Software Quality..., Quality Assurance, Analytical Skills, Windows Remote Desktop, VPN, Security Clearance, DoD Top Secret Clearance, Vulnerability Scanning, Software Development, Software Engineering, System Architecture
Education
Webster University 2003 — 2004
Master of Business Administration (M.B.A.), Emphasis in Computer Resource Management
Bethune-Cookman University 1997 — 2001
Bachelor of Science (B.S.), Computer Science
PAREXEL June 2015 - Present
Verizon Information Technology January 2004 - September 2014
GTE/Verizon September 1999 - January 2004
Skills
Telecommunications, Troubleshooting, Technical Support, Business Analysis, Windows, Process Improvement, Integration, Microsoft Office, Networking, Project Management, Disaster Recovery
Education
Connecticut College
BA, Psychology and Pre-Med
University of Grenoble (FR)
French Language and Literature
TelePacific Communications June 2013 - Present
Murad December 2012 - May 2013
DaVita September 2004 - October 2012
TelePacific Communications 2004 - 2005
Sprint Nextel 1999 - 2004
GTE/Verizon 1992 - 1999
Skills
HIPAA, Software Documentation, Troubleshooting, Vendor Management, SharePoint, Process Improvement, Disaster Recovery, BMC Remedy, Blackberry Enterprise..., Project Management, Call Center, Healthcare, Help Desk Support, Data Analysis, Citrix, Business Analysis, Access, Management, Data Center, Blackberry, Servers, Call Centers, VoIP, Technical Support, Cross-functional Team..., Visio, Telecommunications, IT Operations, System Deployment
Education
Inglewood High School 1984 — 1988
El Camino College
Business/Corporate Communications
Round Rock ISD December 1998 - Present
Round Rock ISD August 1993 - December 1998
GTE/Verizon August 1981 - October 1987
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, eSchool Plus, TREx-TEAL, Gradespeed, Teaching, Lesson Planning, Classroom, Group Therapy, Elementary Education, Community Outreach
Education
Angelo State University 1973 — 1974
Accvounting
San Angelo Business College
Administrative Assistant and Secretarial Science, General
Comcast January 2014 - Present
Comcast January 2014 - Present
AT&T Mobile Tel 2003 - 2006
Verizon 2000 - 2002
GTE/Verizon July 1996 - 2000
GTE/Verizon May 1991 - June 1996
Skills
Marketing, Team Building, Negotiation, Microsoft Office, Sales, Customer Service, Leadership, Management, Account Management, Troubleshooting, Call Centers, Credit, Public Speaking
Education
Everett Community College
Associate of Arts (AA), Communication Sciences and Disorders, General
Equifax February 2002 - Present
Equifax 1998 - 2009
Equifax June 1998 - August 2004
GTE/Verizon 1994 - 1998
UNITEC 1992 - 1996
UNITEC 1992 - 1996
Dezerega & Associates 1992 - 1994
Skills
Latin America, Program Management, Lean Initiatives, Process Improvement, Technology..., IT Operations, Team Leadership, Managing Employees, Project Management, Management
Education
The George Washington University - School of Business 2004 — 2007
Master Certificate, Project Management
Universidad Tecnológica del Centro 1986 — 1991
Engineer, Information Technology
ESI International
Iamzpe May 2013 - Present
The Ian Martin Group August 2011 - May 2013
Verizon October 2008 - June 2009
Verizon May 2003 - October 2008
Verizon June 1998 - May 2003
GTE/Verizon July 1996 - June 1998
GTE/Verizon September 1994 - July 1996
GTE/Verizon November 1979 - September 1994
Skills
5ESS, LAN-WAN, Frame Relay, DS0, DS3, Cisco Technologies, Troubleshooting, T1, OC3, OSPF, Telecommunications, Switches, Adtran, POTS, Cabling, TIRKS, VoIP, Fiber Optics, Computer Network..., IP, Servers
Education
College of the Desert 1979 — 1980
Physics, Chemistry, Electronics
Digital Bridge Holdings LLC May 2014 - Present
Mexico Tower Partners SAPI de CV May 2014 - Present
TXO Exploration, LLC August 2011 - Present
Global Tower Partners June 2004 - September 2010
Titan Towers, LP 1998 - 2004
Pittencrieff Communications, Inc. 1996 - 1998
Pittencrieff Communications, Inc. 1992 - 1996
GTE/Verizon 1989 - 1992
Skills
Wireless, Mergers & Acquisitions, Due Diligence, Financial Analysis, Telecommunications, Budgets, Finance, Start-ups, Mergers, Strategic Planning, Forecasting, Business Strategy, Venture Capital, Operations Management, Financial Reporting, Negotiation, Financial Modeling, Real Estate, Executive Management, Team Building, Project Planning, Contract Negotiation, Budgeting, Planning
Education
Angelo State University 1985 — 1989
Bachelor of Business Administration, Accounting / Finance
Abilene Christian University 1982 — 1985
Sapphire Technologies July 2009 - August 2011
Verizon May 2000 - December 2007
Verizon 2000 - 2007
GTE/Verizon August 1996 - May 2000
Skills
Requirements Analysis, SDLC, Quality Assurance, Business Analysis, Project Management, Customer Satisfaction, Testing, Telecommunications, Vendor Management, Troubleshooting, Project Portfolio..., Software Development, MS Project, User Acceptance Testing, Business Requirements, Business Process..., Analysis, Information Technology, Team Building, Software Project..., Project Planning, Cross-functional Team..., Call Centers, Business Process, Management, PMO, Change Management, Software Documentation, Process Improvement, Requirements Gathering, Program Management, Visio, Integration, PMP, Access, IT Management, Project Delivery, Resource Management
Education
University of Tampa - John H. Sykes College of Business
MBA, Management and Information Management
Ball State University - College of Business
BS, Management and Finance
Flowserve Corporation February 2006 - April 2014
Amercian Express Corporate Services November 2004 - February 2006
Flowserve Corporation July 2002 - November 2004
7-Eleven Corporation 2000 - 2002
HEB 1999 - 2000
HEB 1996 - 1999
USAA 1993 - 1996
GTE/Verizon September 1991 - December 1993
Grogan and Dane CPA's January 1986 - September 1991
Skills
International Business, SEC compliance, Compliance, Accounting, Fraud, Treasury Management, Risk Assessment, Cash Management, SEC, Human Resources, Executive Management, PeopleSoft, Finance, Negotiation, Cross-functional Team..., Restructuring, Business Process..., Financial Services, Auditing, Accounts Payable, Process Improvement, Management, Internal Controls
Education
Angelo State University 1990 — 1992
MBA
Texas Christian University
BA, History
Rush Enterprises, Inc July 2013 - Present
AccentCare, Inc. December 2012 - June 2013
Pioneer Natural Resources May 2008 - November 2012
DR Horton August 2000 - May 2008
GTE/Verizon August 1999 - August 2000
PrimeCo Personal Communications December 1997 - August 1999
Sweetwater Independent School District February 1991 - August 1997
Skills
Project Management, Microsoft SQL Server, SQL, PeopleSoft, PeopleCode, Lotus Notes, SQR, LotusScript, JavaScript, Web Development, C++, C#, SharePoint, Visio, SDLC, ADP Payroll, Ultipro, SSRS, SSIS, Cognos, Crystal Reports, Visual Studio, HTML, Stored Procedures, Databases, Software Documentation, Security, Project Planning, HRIS, Business Analysis, Access, Integration, Human Resources, Software Project..., Requirements Analysis, Analysis, Oracle, Testing, Training, Employee Benefits, Requirements Gathering, Performance Management, Business Intelligence, Applicant Tracking..., Payroll, Enterprise Software
Education
Angelo State University 1990 — 1994
BS, Computer Science
Deanli Advanced Intergration November 2014 - Present
Cisco Systems August 2011 - October 2014
Cisco May 2006 - July 2011
GTE/Verizon 1997 - 2002
Skills
Unified Communications, Cisco Technologies, Data Center, Routing, Cloud Computing, MPLS, Telepresence, Solution Selling, WAN, Network Security, Telecommunications, Managed Services, SaaS, VoIP, IP, Customer Service, Wireless, Cisco UCS, Channel Partners, Virtualization, Cisco IOS, Cisco Call Manager, Switches, Strategic Planning, Ethernet, Firewalls, Pre-sales, LAN-WAN, SIP, BGP, CCNP, Cisco Nexus, Cisco Certified, Customer Engagement, Business Strategy, Telephony, Routing Protocols, OSPF, Frame Relay, Routers, MPLS VPN, IPSec, VPN, Coaching, Juniper, Network Engineering, Mentoring, Collaboration, Managing Partners, Business Development
Education
City University of Seattle 1992 — 1995
Bachelor of Science (BS), Business Administration, Management and Operations
University of Washington 1982 — 1984
Undergraduate studies
Tech Data July 2014 - Present
Tech Data June 2013 - July 2014
Tech Data January 2010 - June 2013
HD Supply March 2006 - March 2009
Hughes Supply June 2003 - March 2006
Genuity Inc. June 2000 - February 2003
GTE/Verizon 1998 - 2000
GTE 1993 - 1996
Skills
Marketing Communications, Corporate Communications, Mergers, Strategic Planning, Public Relations, Marketing Strategy, Investor Relations, Internal Communications
Education
Emory University - Goizueta Business School 1994 — 1996
Master of Business Administration (MBA), Finance, General
University of South Florida
Bachelor of Arts (B.A.), Finance
Mgmt. Eff. Dev., Inc. 1998 - Present
GTE/Verizon 1972 - 1998
Education
University of South Florida 1985 — 1987
MBA, International Finance & Economics
Dickinson College 1964 — 1968
Amdocs January 1996 - Present
GTE/Verizon June 1978 - January 1996
Skills
Unix, Testing, Integration, Linux, Active Directory, Team Leadership, Vendor Management, Requirements Analysis, Telecommunications, Software Project..., SQL, Program Management, Solution Architecture, Agile Methodologies, Oracle, Business Analysis, Product Management
Education
California State University-Long Beach 1976 — 1978
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Pacific Christian College 1974 — 1976
Associate of Arts (AA), Early Childhood Education and Teaching
Novitex Enterprise Solutions April 1996 - Present
Pitney Bowes Management Services April 1996 - June 2012
GTE/Verizon March 1978 - June 1995
Skills
BPO, Solution Selling, Customer Satisfaction, Operations Management, Outsourcing, Account Management, Sales Process, Managed Print Services, Process Improvement, B2B, Cross-functional Team..., Vendor Management, Customer Retention, Management, New Business Development, Team Building, P&L Management, Customer Service, Document Management, CRM, Project Management, Call Centers, Direct Sales, Business Process..., Salesforce.com, Professional Services, Customer Experience, Service Delivery, SaaS, Team Leadership, Sales Operations, Leadership, Selling, Strategy, Managed Services, Training, Team Management, Change Management, Performance Management, Business Development, Enterprise Software, Scanners
Education
California State University-Northridge 1980 — 1981
Bachelor of Arts (BA), Sociology
United States Air Force July 2013 - Present
US Air Force October 2009 - July 2013
John Hancock Financial Services (Manulife Financial) August 2001 - February 2009
Manulife Financial February 2000 - August 2001
MetLife August 1999 - February 2000
New England Financial March 1993 - August 1999
New England Financial October 1991 - March 1993
New England Financial March 1985 - October 1991
GTE/Verizon November 1981 - March 1985
Skills
Organizational..., Talent Management, Employee Engagement, E-Learning, Performance Management, Leadership Development, Public Speaking, Coaching, Leadership, Training, Team Building, Strategy, Succession Planning, Integration, Program Management, Budgets, Management, Process Improvement, Executive Coaching, Policy, Staff Development, Change Management, Management Development, Employee Relations, Management Consulting, Team Leadership, Human Resources, Workshop Facilitation, Sourcing, Recruiting, Operations Management, Employee Training, Training Delivery, Interviews, Personnel Management, Onboarding, Workforce Planning, Instructional Design, Organizational..., Organizational Design, Career Development, Career Counseling, Employee Benefits, Talent Acquisition, Deferred Compensation, Strategic Planning
Education
Bentley University 1983 — 1985
Graduate Studies
Data Institute 1980 — 1981
Certificate
Framingham State University
BS
University of Massachusetts Boston
MEd
Novo1-Dialog Direct 2013 - February 2015
Hilton Worldwide July 2009 - 2013
PRC June 2007 - July 2008
Ford Motor Credit Company March 2001 - August 2004
GTE/Verizon November 1996 - February 2001
Skills
Credit Cards, Assets Recovery, Project Management, Collections, Call Center Management, Operations Management, Call center start-up, Quality Monitoring, Third Party Vendor..., Vendor Management, Credit Card Collections..., Customer Service, Coaching Staff, Team Development, Team Building, Management, Training, Leadership, Team Leadership, Strategic Planning, Process Improvement, Customer Satisfaction, Sales, Program Management
Education
Dillard University
Grambling State University
University of Phoenix
Molina Healthcare March 2013 - Present
Blue Shield of California 2009 - 2012
Kaiser Permanente IT March 2008 - April 2009
Health Net December 1995 - March 2008
GTE/Verizon December 1986 - December 1995
CitiGroup - TTI May 1981 - December 1986
Skills
Management, Team Building, CRM, Software Development, SDLC, Vendor Management, Business Analysis, IT Strategy, Visio, Process Improvement, Project Portfolio..., Software Project..., Business Intelligence, Program Management, Data Warehousing, IT Leadership, Requirements Analysis, IT Management, Databases, SharePoint, E-commerce, Information Technology, Business Process, Software Documentation, SQL, PMO, Requirements Gathering, PMP, Integration, Systems Analysis, Enterprise Architecture, Business Process..., Disaster Recovery
Education
California State University-Dominguez Hills 1997 — 1999
MBA, Management & Finance
University of Southern California 1984 — 1986
MS, Computer Engineering
California State University-Northridge 1979 — 1981
BS, Computer Science / Math.
Intermedia September 2014 - Present
AccessLine Communications / Telanetix 2001 - Present
Avistar Communications October 1997 - 2001
Pacific Bell (now AT&T, formerly SBC Communications) 1996 - 1997
Vodafone AirTouch Teletrac 1993 - 1996
GTE/Verizon 1983 - 1993
Skills
Telecommunications, Channel, Cloud Computing, Product Management, VoIP, Program Management, Account Management, Service Delivery, Service Management, SaaS, Strategy, Contract Negotiation, Vendor Management, Product Marketing, Troubleshooting, Call Centers, Start-ups, Management, Leadership, Change Management, Wireless, Product Development, Business Development, Sales, Business Planning, Mobile Devices, Customer Satisfaction, Networking, Entrepreneurship, Strategic Partnerships, Solution Selling, Training, Marketing, Telephony, SIP, IP, CRM, Enterprise Software
Education
University of California, Los Angeles - The Anderson School of Management 1988 — 1990
MBA
Carnegie Mellon University
BS, Metallurgical Engineering & Mat Sci
United Way of Dane County April 1997 - Present
Dane County Information Management September 1989 - Present
Wisconsin State AFL-CIO September 1998 - Present
CWA Local 4671 July 1974 - Present
AFSCME Local 1871 February 2007 - Present
GTE/Verizon July 1974 - April 2009
Skills
Customer Service, Strategic Planning, Fundraising, Public Speaking, Event Planning, Non-profits, Telephony, Captivate, Administrative..., Team Building, Project Coordination, Volunteer Management, Field Technicians, Community Outreach, Public Relations, Organizational..., Grants, Nonprofits, Editing, Coaching, Event Management, Staff Development, Community Development, Training, Policy, Budgets, Leadership Development, Higher Education, Grant Writing, Workshop Facilitation, Community Organizing, Leadership, Proposal Writing, Data Analysis, Teaching, Philanthropy, Policy Analysis, Strategic Communications, Social Services, Public Policy, Program Management, Social Networking, Community Engagement, Research, Newsletters, Social Media, Conflict Resolution, Press Releases
Education
Edgewood College 1985 — 1993
BS-Business and MBA, Business/Labor Relations
Madison Area Technical College 1981 — 1990
Associate Degree - Computer Programming
University of Wisconsin-Madison 1973 — 1977
106 credits but did not graduate, French Education
Confident Financial Solutions, Inc. (CFS) June 2015 - Present
Ricoh Americas Corporation June 2009 - April 2013
The Transsynergy Group March 2005 - March 2008
Verizon May 2001 - November 2003
Verizon November 1999 - May 2001
Verizon June 1995 - November 1999
GTE/Verizon 1988 - 1992
Skills
Marketing Communications, Account Management, Marketing Strategy, Cross-functional Team..., Sales Management, Salesforce.com, B2B, Sales Process, Call Centers, Management, Team Leadership, Business Development, Customer Satisfaction, Telecommunications, Sales, CRM, Strategy, Customer Service, Leadership, New Business Development, Customer Retention, Training, Cold Calling, Direct Sales, Product Development, Solution Selling, Sales Operations
Education
Angelo State University 1982 — 1986
BBA, Marketing
341 Studios, LLC February 2014 - Present
KSH Associates 1993 - Present
YouGov April 2005 - October 2013
GTE/Verizon 1990 - 1993
GTE/Verizon 1989 - 1990
GTE/Verizon 1987 - 1989
Skills
PowerPoint, Competitive Analysis, Research, Leadership, Analysis, Marketing, Time Management, Outlook, Editing, Program Management, Close Attention to..., Data Cleaning, Microsoft Word, Microsoft Excel, Proofreading, Project Management, Teamwork, Web Content, Business Analysis, Data Analysis, Presentations, Virtual Assistance, Virtual Teams, Constant Contact, Desktop Publishing, Writing, Administrative Work, CreateSpace, Eventbrite, Box.net, Dropbox, InDesign, Organization Skills, Creative Direction, Social Media, Online Marketing, Advertising, Email Marketing, Strategy
Education
The George Washington University - School of Business 1984 — 1986
MBA
The George Washington University 1982 — 1984
BA
Brandeis University 1979 — 1981
Freedom Mortgage October 2012 - Present
Canon Financial services February 2008 - July 2011
Schlumberger January 2000 - January 2004
Nokia 1999 - 2000
GTE/Verizon 1996 - 1999
United Space Alliance 1990 - 1996
Rockwell Space Operations Co 1990 - 1996
Skills
Unix, Integration, Disaster Recovery, Process Improvement, SQL, Software Development, SOA, VMware, Quality Assurance, Change Management, HMC, Analysis, Windows Server, AIX, Oracle, Ksh, Servers, Troubleshooting, LPAR, Perl, Bash, Vendor Management, Linux, Cloud Computing
Education
Strayer University (VA) 2010 — 2012
Master of Business Administration (MBA), Management Information Systems and Services, 3.83
Embry-Riddle Aeronautical University 1985 — 1989
B.S., Aerospace Engineer
Alcatel-Lucent January 2010 - Present
Lucent Technologies 1997 - Present
Alcatel-Lucent 1997 - August 2010
GTE/Verizon June 1994 - October 1997
Property Casualty Insurers Association of America May 1990 - June 1994
Skills
SIP, IP, SS7, TCP/IP, Telecommunications, Testing, C, C++, Wireless, LTE, Security, 3G, Unix, ClearCase, CDMA, GSM
Education
Elmhurst College 1988 — 1990
BA, Mathematics
Koinonia Bible Training Center January 2007 - Present
Nanci's Cultural Corner January 1999 - Present
GTE/Verizon April 1974 - January 1999
Education
Azusa Pacific University
State Farm January 2013 - Present
Cox Communications March 2003 - January 2012
Comcast 2012 - 2012
Sprint November 2001 - March 2003
Pacific Bell/SBC Communications Ltd May 1998 - October 2001
Citi August 1990 - May 1998
GTE/Verizon July 1985 - August 1990
Skills
Call Centers, Human Resources, Troubleshooting, Time Management, Analysis, Customer Service, Coaching, Sales, Payroll, Interviews, Networking, Technical Support
Education
American InterContinental University 2006 — 2009
Bachelor of Business Administration (B.B.A.), Organizational Psychology and Development
Zucchini-McClish Agency December 2001 - Present
GTE/Verizon April 1996 - November 2001
Budget Rent a Car California Central Coast November 1978 - May 1991
Self Employed Realtor November 1977 - March 1991
Skills
Commercial Insurance, Insurance, Project Management, Entrepreneurship, Leadership, Public Relations, Management, Real Estate Development, Sales, Marketing, Customer Service, Selling, Advertising
Education
Missouri State University 1978 — 1994
BS
Cuesta College 1979 — 1981
College of the Air Force 1976 — 1978
California State University-San Marcos - College of Business Administration 1974 — 1976
SuperMedia LLC January 2010 - 2014
Idearc Media 2007 - December 2009
GTE/Verizon 1996 - 2000
Skills
Needs Analysis, Selling Skills, Account Management, Advertising Sales, Salesforce.com, Lead Generation, Cold Calling, Training, CRM, Employee Training, Sales Operations, Sales, Sales Presentations, Sales Process, Marketing
Education
Dallas Baptist University 1999 — 2000
Business Administration
Verizon October 2012 - August 2015
Verizon February 2010 - October 2012
Verizon August 2008 - February 2010
GTE/Verizon June 1982 - August 2008
Skills
Telecommunications, Business Analysis, Visio, Vendor Management, Billing Systems, Business Process..., Project Management, Operations Management, Cross-functional Team..., Team Building, Team Management, Quality Assurance, Call Center, Service Delivery, Outsourcing, Process Improvement, Program Management, Analysis, Call Centers, T1, Software Documentation, Troubleshooting, VoIP
Education
University of Phoenix 2006 — 2008
AA, Information Technology
California State University-Long Beach 1980 — 1982
Undergradute, Business Administration and Management, General
Mitchell Toyota June 2011 - Present
Lithia Motors June 2003 - June 2011
Verizon May 1998 - December 2001
GTE/Verizon 1982 - 1998
Skills
Profit, Sales, Automotive, Customer Retention, Sales Process, Customer Satisfaction, Automobile, Sales Management, Dealers, Team Building, Customer Service, Vehicles, Automotive Aftermarket, Inventory Management, Sales Operations, Selling, B2B, Account Management, Budgets, Management, Training, Public Speaking
Education
Angelo State University 1988 — 1988
Master of Business Administration (MBA), Accounting
Angelo State University 1982 — 1986
BBA, Accounting
Gridworx May 2013 - Present
Holmes Millet Advertising 2009 - Present
Freelance January 2010 - Present
HIT Entertainment & Holmes Millet Advertising August 2009 - Present
HIT Entertainment May 2007 - February 2009
GTE/Verizon 1997 - 2008
Freelance 1995 - 2008
AMS Production Group 2001 - 2003
First Cut, Inc. 1988 - 1993
Image Bank/Color Place 1985 - 1987
Skills
Video Production, Photography, Creative Direction, Video, Fine Art, Post Production, Digital Media, Film, Graphic Design, Art Direction, Creative Writing, Producing, Art
Education
Brooks Institute of Photography 1977 — 1980
BA, Photography
The Venetian October 2012 - Present
LVCVA 2012 - 2013
Gaylord Texan February 2003 - January 2011
Gaylord Entertainment February 2003 - January 2011
GTE/Verizon 1995 - 1999
Skills
E-commerce, Event Management, Hospitality, Hospitality Industry, Hospitality Management, Hotels, Marketing, Resorts, Revenue Analysis, Sales, Tourism
Education
Chapman University 1982 — 1985
BA, Communication
Healthesystems October 2008 - Present
CS STARS December 1991 - October 2008
Harland Clarke May 1989 - November 1991
GTE/Verizon July 1981 - May 1989
Skills
Business Analysis, SQL, Process Improvement, Visio, Requirements Gathering, Software Development, SharePoint, Requirements Analysis, SDLC
Education
Angelo State University 1978 — 1981
BS, Computer Science, Business
Tellabs March 2006 - Present
GTE/Verizon April 1988 - November 2003
GTE February 1977 - April 1988
Skills
Telecommunications, MPLS, IP, Ethernet, Fiber Optics, QoS, Network Design, Transmission, Broadband, DSL, Optical Fiber, TCP/IP, Switches, Cisco Certified, Metro Ethernet
Education
Richland Community College 2003 — 2006
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Eastfield College 1974 — 1980
Associate of Science (A.S.), Digital electronics
Verizon 1989 - 2008
GTE/Verizon 1984 - 2008
GTE 1984 - 1989
Skills
Environmental Awareness, Auditing, Budgets, Teamwork, Hazardous Materials, Hazardous Waste..., Environmental Compliance, Environmental Impact..., Software Documentation, Contract Management
Education
Indiana Institute of Technology 2000 — 2002
MBA, Business
Ball State University 1974 — 1977
BA, Natural Resources/Biology
Microprose 1998 - 1998
GTE/Verizon October 1992 - July 1997
Cinemaware 1989 - 1991
Skills
PHP, CSS, Web Development, Wordpress, jQuery, JavaScript, HTML, MySQL, Programming, OOP, Agile, Software Development, Mobile Applications, Scrum, XML, Linux, Java, Web Design, C++, User Interface Design, SQL
Education
California State University, Fresno 1978 — 1983
B.A. Journalism, Public Relations, Marketing
Cash America February 2010 - Present
Newt Global July 2009 - November 2009
Verizon 2004 - 2008
Verizon 1997 - 2005
GTE/Verizon 1993 - 1997
GTE/Verizon 1990 - 1993
GTE/Verizon 1985 - 1990
Skills
Troubleshooting, Financial Reporting, Accounting, Essbase, Account Reconciliation, Microsoft Word, Hyperion Enterprise, SAP, Process Improvement, General Ledger, Outsourcing, Cross-functional Team..., Competitive Analysis, Mergers, Accounts Payable
Education
The University of Texas at Arlington - College of Business 1988 — 1989
Certificate, Accounting
DePaul University 1978 — 1980
MBA, Finance
University of Florida 1972 — 1976
BS, Business Administration - Computer Informational Science
AlliedBarton Security Services PresidentTek-Comm CorpJanuary 1995 - October 2005
PSI/HCC April 1993 - 1995
University of California ,Los Angeles October 1990 - November 1993
Adnet, Inc 1988 - 1990
GTE/Verizon 1985 - 1988
Skills
Access Control, CCTV, Security Management, Corporate Security
Education
California Lutheran University 1984 — 1986
Master of Business Administration (MBA), Finance, B
University of Redlands 1981 — 1984
Bachelor of Arts (BA), Management, A
Soth Bay Regional Academy 1976 — 1976
Police Officer Standard Training, Law Enforcement, Level 1D reserve officer
Harvey Mudd College
Executive Training Program, Management
University of California, Los Angeles
Certificate in Management, A
Fannie Mae July 2015 - Present
Fannie Mae October 2014 - December 2014
Toyota Motor Corporation July 2013 - October 2014
Amdocs December 2008 - February 2013
AT&T September 1999 - December 2008
Ericsson February 2001 - April 2001
Pagenet / Arch Wireless June 2000 - January 2001
GTE/Verizon November 1998 - September 1999
Raytheon September 1988 - November 1998
Texas Instruments February 1983 - November 1990
Skills
Perl, ksh, Connect:Direct, Sun, NDM, Scripting, FTP, Unix Shell Scripting, Unix, HP-UX, Shell Scripting, AIX, Production Support, Data Warehousing, Telecommunications, Ksh, Billing Systems, Testing, Databases, Requirements Analysis, SDLC, Integration, Software Project..., Vendor Management
Education
DeVry Columbus OH 1979 — 1983
Electronics Technology, Electronics (hardware)
Ashtabula County Joint Vocational School 1977 — 1979
High School, Industrial Electronics
Airgas Refrigerants January 2005 - Present
VWR International 2000 - 2005
GTE/Verizon June 1962 - May 1993
Contel 1962 - 1993
Education
Appalachian State University 1962 — 1963
No, Elementary Education
Regions Bank July 2003 - Present
ProNet Polk County July 2002 - July 2004
Lake Region High School 2003 - 2004
Marriott Vacation Club International September 1994 - November 2001
GTE/Verizon July 1979 - December 1991
Skills
Management, Leadership, Customer Service, Team Building, Training, Sales, Team Leadership, Social Networking, Strategic Planning, Banking, Event Planning, Credit, Business Development, Public Speaking, Networking, Process Improvement, Performance Management, Employee Relations, Project Management, Coaching, Negotiation, Research, Sales Management, Fundraising, Customer Satisfaction, Change Management, Event Management, Call Centers, Recruiting, Vendor Management, Leadership Development, Loans, Contract Negotiation, Employee Engagement, Strategic Financial..., Employee Training, Outlook, Staff Development, Hiring, Public Relations
Education
Polk State College 1991 — 1994
AA, MATH
Eastern Florida State College 1969 — 1971
General Eduation
Titusville High School 1966 — 1969
yes
AlliedBarton 2005 - Present
Tek-Comm Corp June 1995 - November 2004
Los Angeles Reserve July 1975 - August 1996
PSI/HCC November 1993 - June 1995
OperationsHospitality Comm. Corp June 1993 - June 1995
UCLA March 1990 - November 1993
GTE/Verizon May 1985 - December 1988
Business DevelopmentVerizon May 1983 - December 1988
GTE May 1983 - May 1985
Business Verizon June 1976 - June 1983
Skills
New Business Development, Strategic Planning, Telecommunications, Business Development, Management, Leadership, CRM, Training, Security, Strategy, Start-ups, Account Management
Education
California Lutheran University
MBA, Marketing ..... . ............... .
ManagementUniversity of Redlands
BA
University of California(L.A
Certificate, Management; Management
JPMorgan Chase April 2013 - Present
JPMorgan Chase December 2011 - April 2013
JPMorgan Chase April 2009 - December 2011
EMC Mortgage/JPMorgan Chase February 2007 - April 2009
EMC Mortgage October 2005 - February 2007
Verizon Business December 1986 - November 2003
GTE/Verizon August 1996 - November 1999
Education
Dallas Baptist University 1999 — 2001
Bachelors, Business
Texarkana Community College
Charter Communications June 2010 - Present
Premera Blue Cross July 2006 - April 2010
Cingular/AT&T October 2003 - July 2006
Aflac April 2001 - October 2003
GTE/Verizon January 1997 - April 2001
Skills
Customer Experience, Customer Retention, Call Center, Customer Satisfaction, Telecommunications, Workforce Management, Process Improvement, Performance Management, Team Building, Customer Service, Vendor Management, VoIP, Team Leadership, Direct Sales, Contact Centers, Broadband, Sales, Coaching, Hiring, LEAN Certified, Call Centers, Insurance
Education
University of Phoenix 1999 — 2008
Business/Corporate Communications
Pace University 1999 — 1999
Business/Corporate Communications
International Air and Hospitality Academy 1989 — 1989
Diploma, Airline Management, 4.0
University of Oregon 1988 — 1989
Business, Management, Marketing, and Related Support Services, A
Big Bend Community College 1987 — 1988
Business Administration, Management and Operations
Thomas Jefferson High School 1982 — 1985
High School Diploma
Valley View Schools November 2002 - Present
FairPoint Communications January 2002 - March 2014
GTE/Verizon December 1971 - March 2002
Skills
Customer Service, Microsoft Office, Operations Management, Logistics, Team Leadership, Microsoft Excel, Transportation, Customer Satisfaction, Team Building, Management
Education
Community College of the US Air Force
Farmersville High School
US Military Retired
Corporate Communications Media Relations Strategic Philanthropy 2010 - Present
Verizon 2000 - 2010
GTE/Verizon 1990 - 2000
Skills
Public Relations, Corporate Communications, Media Relations, Philanthropy, Grant Writing, Sponsorship Management, Customer Relations, Community Relations, Public Speaking, Employee Relations, Strategic Communications, Change Management, Crisis Communications, Coaching, Team Building, Writing, Copy Editing, Cultural Diversity, Community Development, Public Affairs, Fundraising, Reputation Management, Customer Service, Sponsorship
Education
Concordia University-Wisconsin 2010 — 2013
Masters, Global MBA, 4.0
University of Wisconsin-Milwaukee
Bachelor of Arts-Honors, Mass Communication
Saint Joseph Academy-Green Bay
High School, Liberal Arts College Prep
AT&T February 2011 - Present
The Broken Wing March 2005 - February 2011
Verizon February 2001 - July 2006
GTE/Verizon August 1998 - February 2001
Skills
Customer Satisfaction, Management, Quality Assurance, Team Building, Team Leadership, Telecommunications, Call Centers, Troubleshooting, Leadership, System Deployment
Education
San Jose State University 2001 — 2003
MBA, Business Administration, Finance, Marketing, Strategy
California State University-Bakersfield 1995 — 2000
B.S., Business Administration, MIS
Sprint October 2000 - December 2014
GTE/Verizon 1991 - 2000
US Army 1987 - 1991
Skills
CDMA, EVDO, SS7, Network Design, Strategic Planning, Microsoft Office, Troubleshooting, Customer Relations, Engineering, Problem Solving, Wireless, Wireline, T1, 5ESS, Planning, Access, Frame Relay, Analysis, Forecasting, Windows, Transportation, Excel, Budgeting, Telecommunications, PowerPoint, Switches, Transmission, Data Analysis, Writing, Documentation
Education
Emporia State University 2010 — 2017
Bachelor’s Degree, Accounting and Business/Management, GPA 3.54
Johnson County Community College 2007 — 2009
Associate’s Degree, General, GPA 3.8
Duff & Phelps March 2013 - Present
Duff & Phelps July 2002 - March 2013
Isphere April 1999 - July 2002
GTE/Verizon October 1996 - April 1999
Skills
.NET, SQL Server, Visual Basic, C#, ASP.NET, SQL, HTML, Object Oriented Design, CSS, UML, Application Development, XML, Microsoft SQL Server, ADO.NET, Agile Methodologies, T-SQL, Web Applications, TFS, Software Development, Testing, SDLC, WCF, Windows, Web Services, JavaScript
Education
Capella University 2003 — 2005
Bachelor's, Information Technology
Bass Pro Outdoor World 1999 - Present
Christian Formation 1999 - Present
GTE 1969 - 1999
GTE/Verizon 1969 - 1999
Skills
Leadership, Customer Service, Team Leadership, Public Speaking, Sales, Telecommunications, Training, Customer Retention, Merchandising, Cross-functional Team..., Teaching, Business Development, Direct Sales, Event Planning, VoIP, Retail, Visual Merchandising, Inventory Management, Cashiering, Cloud Computing, Analysis, Loss Prevention, Call Center, Christian Education, Workshop Facilitation, Call Centers
Education
Angelo State University 1979 — 1984
Computer Engineering
Verizon 2003 - Present
Verizon Information Services 2000 - 2003
GTE/Verizon 1995 - 1999
Oxy 1986 - 1995
Skills
Recruiting, Performance Management, Talent Management, Certified Compensation..., Attendance Management, Employee Relations, Employee Engagement, Labor Relations, EEO, Human Resources, Microsoft Excel, PowerPoint, Cognos, Microsoft Word, Americans with..., Hr business partner, Training, Change Management, Leadership Development, Management, Job Evaluation, Onboarding, Employee Training, Employment Law, Organizational Design, HR Consulting, Personnel Management, Temporary Placement, HR Policies, Compensation & Benefit, Organizational..., FMLA, Workforce Planning, Employee Benefits, College Recruiting, Job Descriptions, New Hire Orientations, Career Development, Organizational..., Performance Appraisal, Succession Planning, Interviews, Talent Acquisition, PeopleSoft
Education
Amberton University 1991 — 1993
Master of Science (MS), Human Resources Management and Services
McNeese State University 1982 — 1986
Bachelor of Science (BS), Business Administration and Management, General
Farmers Insurance November 2004 - Present
Progressive Insurance 2002 - 2004
GTE/Verizon 1994 - 2001
Boise State University 1992 - 1994
Skills
Segmentation, Data Mining, Modeling, Statistics, Data Analysis, Predictive Modeling, Analytics, Product Management, Quantitative Analytics, Predictive Analytics, SAS, Statistical Modeling, General Insurance, Insurance, Business Analytics
Education
The Ohio State University
PhD, Social Psychology, Minor in Quantitative Psychology
The Ohio State University
MA, Social Psychology
Bowling Green State University
BA, Psychology, Sociology
AT&T November 2008 - Present
AT&T November 2003 - November 2008
Verizon November 1999 - August 2003
GTE/Verizon August 1996 - November 1999
GTE/Verizon October 1995 - September 1996
GTE/Verizon September 1993 - October 1995
Skills
Telecommunications..., Capacity Planning, WAN Design
Education
Central Washington University
Bachelor of Science (BS), Business Adminstration
Marylhurst University
Master of Science (MS), Management Science and Telecommunications
CenturyLink January 1994 - Present
GTE/Verizon August 1978 - December 1993
Skills
T1
Education
University of Redlands 1989 — 1991
Bachelor of Science (BS), Business Administration and Management, General
University of Redlands 1989 — 1991
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Chaffey College 1976 — 1978
Associate of Arts (AA), Business Administration and Management, General
BLH Pilot Services January 2013 - Present
Cessna Caravan (CE208) Pilot TBG Jet, LLC January 2009 - July 2010
Rancho del Sol March 2007 - March 2009
FlightSafety, International 2003 - 2007
Nashville Jet Charters September 2001 - January 2003
LR45 Ground School January 2001 - January 2002
GTE/Verizon January 1998 - January 2001
G1159/GIV Ground School January 1995 - January 1998
FlightSafety International 1995 - 1998
United States Air Force April 1975 - April 1995
Skills
Corporate Pilot, Safety Management, Technical Instructor, Aviation, Airports, Aerospace, Flight Operations, Military, Program Management, Flights, Piloting, Safety Management..., Security Clearance
Education
Embry-Riddle Aeronautical University 1991 — 1995
Post Graduated, Aeronautical Science
Auburn University 1974 — 1975
M.S Ed, Educational Administration of the Community College
Auburn University 1970 — 1974
B.S. Ed, Speech, political science, military science
Auburn University 1970 — 1974
B.S; M. Ed; Instructor, Aeronautical Science; Aerospace Science
Arc3 Gases October 2012 - Present
O.E. Meyer Co. November 2008 - October 2012
Verizon (GTE) November 2004 - November 2007
GTE/Verizon July 2000 - November 2004
GTE/Verizon August 1997 - July 2000
Service Merchandise October 1996 - August 1997
Richland County Sheriff October 1994 - October 1996
Village of Forest August 1993 - October 1994
Skills
Sales Management, Customer Service, Team Building, Sales, Account Management, Strategic Planning, Leadership, Coaching, Training, New Business Development
Education
Mount Vernon Nazarene University 2007 — 2009
Master of Business Administration (M.B.A.)
Mount Vernon Nazarene University 1992 — 1993
Bachelor's Degree, Business Administration and Management, General
Asbury University 1989 — 1992
Bachelor's Degree, Business Administration and Management, General
Dex Media 2013 - Present
SuperMedia LLC 2000 - Present
GTE/Verizon 1998 - 2000
GTE 1993 - 1997
GTE Southwest 1988 - 1989
GTE 1981 - 1987
American Can Company 1976 - 1981
Skills
Financial Analysis, Strategic Planning, Forecasting, Speech Writing, Data Analysis, Competitive Analysis, Salesforce.com, Finance, Analytics, Strategy, Cross-functional Team..., Process Improvement, Analysis, Leadership, Financial Modeling
Education
The Tuck School of Business at Dartmouth 1974 — 1976
MBA, Finance
Bucknell University 1970 — 1974
BA, Mathematics/English
Whisper Creek Ranch May 2011 - September 2015
Sundance Institute July 2009 - August 2015
Santarowel Ranch and Hunting Lodge January 2010 - May 2015
Mission Hill Ranch and Cattle company January 2009 - June 2011
GTE/Verizon April 1971 - April 2009
Skills
Budgeting, Team Building, Business Analysis, Business Strategy, Business Planning, Business Management, Customer Relations, Distribution, Data Analysis, Event Planning, Event Management, Financial Analysis, Financial Planning, Horse Racing, Horse Training, Pole Dancing, horse jumping, Oil Painting, Acting, Journalism, Leadership, Marketing Research, Contract Negotiation, Non-profits, New Business Development, Business Objects, Quality Management, Restructuring, Strategic Planning, Creative Writing, Budgets, Customer Service, Fundraising, Social Media, Management, Social Networking, Sales, Entrepreneurship, Small Business, Social Media Marketing, Online Marketing, Marketing Strategy, Advertising, Negotiation, Equestrian, Marketing, Team Leadership, Public Relations, Online Advertising, Marketing Communications
Education
University of North Texas 1990 — 1993
Liberal Arts, 3.99
Eastern New Mexico University 1967 — 1971
Bachelor's degree, Education and Socialogy, Graduated Summa Cum Laude 4.0 grade
Hobbs High School 1964 — 1967
3.99
University of Kentucky
Masters Degree, Business, Management, Marketing, and Related Support Services, 3.99
Princeton Academy of the Sacred Heart September 2006 - Present
GTE/Verizon June 1983 - 1991
Skills
Teaching, Public Speaking, Curriculum Design, Curriculum Development, Tutoring, Classroom, Lesson Planning, PowerPoint, Educational Leadership, Customer Service, Educational Technology, Classroom Management, Staff Development, Editing, Social Media, Event Planning
Education
Boston University 1979 — 1983
Bachelor of Science (BS), Economics/Finance
Simprint 2011 - Present
Simprint November 2003 - November 2011
GTE/Verizon 1977 - 2003
Skills
Customer Service, New Business Development, Strategic Planning, Team Building, Account Management, Leadership, Cross-functional Team..., Sales, Project Management, Contract Negotiation
Education
Ferris State University 1972 — 1976
Bachelor's degree, Accounting
TG2 January 2000 - Present
GTE/Verizon April 1975 - December 2001
Education
Boston University 1972 — 1975
MS, Systems Enginnering/Digital Communications
SSA February 2010 - Present
GTE/Verizon July 1997 - August 2009
Skills
Public Speaking, Community Outreach, Customer Service, PowerPoint, Microsoft Excel, Access, Government, Microsoft Word, Fundraising, Outlook
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Houston Baptist University 1982 — 1985
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General, GPA 3.25
Mclennan Community College 1980 — 1981
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Volunteer May 2013 - July 2014
Feed Depot September 2007 - June 2011
GTE/Verizon January 1995 - February 2006
GTE February 1988 - January 1995
Skills
Data Analysis, Data Conversion, Data Migration, Data Modeling, HIPAA, Network Security, Firewalls, Database Design, Data Warehousing, SQL, Customer Engagement, Customer Satisfaction, Microsoft Office, Nessus, Nmap, Data Privacy, Employee Training, Public Speaking, Software Quality..., Software Design, Java, XML, Microsoft SQL Server, HTML, Software Development, MySQL, COSO Framework, COBIT
Education
Strayer University 2013 — 2015
Master’s Degree, Masters of Science Information Assurance, 3.75/4.00
Edinboro University of Pennsylvania 1983 — 1984
Bachelor’s Degree, Computer Science, 3.70/4.00
Penn State University 1973 — 1977
Bachelor’s Degree, Business/Managerial Economics
St. Martha Catholic School August 2008 - Present
Basteln Services LLC 2004 - 2007
GTE/Verizon 1973 - 2004
Skills
Analysis, Customer Satisfaction, Coaching, Project Planning, Optimization, Team Leadership, Technical Writing, Contract Negotiation, Microsoft Word, Customer Service, Wireless Networking, Leadership Development, Telecommunications, Budgets, Contract Management, Project Coordination, Visio, PowerPoint, Microsoft Excel, Process Improvement, Software Documentation, Data Analysis, Program Management, Strategic Planning, Operating Systems, Microsoft Office, Supervisory Experience, Testing, Management, Leadership, Troubleshooting, Security, Access, Supervisory Skills, Sales, Research, Procurement, Outlook, Networking, Project Management, Wireless, Public Speaking, Operations Management, Training, Computer Hardware, Team Building, Windows, MS Project, Cross-functional Team..., System Administration
Education
DeVry Institute of Technology
Electrical and Electronics Engineering
AT&T February 2013 - Present
AT&T February 2000 - Present
GTE/Verizon 1990 - 2000
U.S. Army March 1990 - July 1996
USAF 1986 - 1990
Skills
Computer Network..., MPLS, Telecommunications, Wireless, VoIP, TCP/IP, Layer 3, Video Operations, Layer 2, Layer 1, Operations Management, Operational Planning, Operational Risk, IT Operations, Network Design, Ethernet, DSL, IP, LAN-WAN, Managed Services, WAN, Frame Relay, T1, ATM networks, Switches, Network Engineering, Cisco Technologies, Telephony, Network Architecture, Broadband, Routing, Routers, Unified Communications, Data Center, Wireless Networking, Fiber Optics, IPTV, OSPF, Vendor Management, Troubleshooting, System Deployment, Integration, Cellular Communications, Networking, CCNA, SS7, Cross-functional Team..., Team Leadership, Management, Program Management
Education
Embry-Riddle Aeronautical University 2012 — 2014
B.S.
Community College of the US Air Force 1986 — 1989
AAS, Avionics Technology
GTE/Verizon 2003 - Present
Skills
Journalism, Editing, Newspapers, Copy Editing, Advertising, Public Relations, Editorial, News Writing
Education
California State University-Fullerton 1967 — 1970
Bachelor of Arts (B.A.), Communication and Media Studies
Cerritos College
S. Dean Saul, EA February 2010 - Present
Good Samaritan, Hot Springs Village, AR September 2004 - April 2008
GTE/Verizon August 1977 - November 2002
Education
Dallas Baptist University
Bachelor of Business Administration, Business, Human Resources
AT&T Advertising Solutions May 1994 - Present
GTE/Verizon January 1991 - February 1994
Education
Ball State University
Bachelor of Applied Science (B.A.Sc.)
Indiana Wesleyan University
Master of Business Administration (MBA)
Rockwall Dodge January 2007 - Present
GTE/Verizon August 2000 - June 2006
GTE/Verizon January 1980 - August 2000
Skills
Sales, call center...
Education
Dallas Baptist University 2004 — 2006
Belmore Baptist Church June 2006 - Present
GTE/Verizon March 1981 - March 2001
Skills
Discipleship, Preaching, Youth Ministry, Pastoral Care, Theology, Missions, Biblical Studies, Religion, Pastoral Counseling, Church Growth, Church Events, Volunteer Management, Youth Mentoring, Singing
Education
Angelo State University 1982 — 1986
Bachelor of Science (BS), Computer Science
Univerity of Maryland in Munich, Angelo State University 1962 — 1964
Bachelor of Science (BS), Computer Science
Grinnell College January 2012 - Present
Grinnell Golf and Country Club January 2008 - June 2010
GTE/Verizon December 1999 - November 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Time Management
Education
Des Moines Area Community College
Medical/Clinical Assistant
Iowa Valley Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
DexMedia (formerly SuperMedia) 1999 - Present
GTE/Verizon 1999 - Present
Education
Chaffey College
Cox Communications April 2012 - Present
Windstream Communications August 2007 - April 2012
Level 3 Communications (Global Crossing) August 2003 - April 2007
XO Communications June 2001 - August 2003
Integra Telecommunications (Electric Lightwave) May 2000 - February 2001
Integra Telecommunications (Electric Lightwave) October 1999 - May 2000
GTE/Verizon July 1999 - October 1999
GTE/Verizon July 1997 - July 1999
Skills
Carrier Relationship..., Data Analysis, SQL, Customer Service, CDRs, Research, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Outlook, Photoshop, Process Improvement, SQL Server Management..., Toad, Leadership, Training, English, HTML, CSG, Granite, ICOMS, Solarwinds, Circuit Analysis, Drawing, Acrylic Painting
Education
Western Governors University 2014 — 2016
Master of Business Administration (M.B.A.), Business
Collins College 2000 — 2001
Computer Animation
North Carolina State University 1990 — 1995
BA, History