Hanover Insurance Group
Industry: Insurance company
DescriptionThe Hanover Insurance Group, Inc., based in Worcester, Massachusetts, is one of the oldest continuous businesses in the United States still operating within its original industry. Customer service: 1 (800) 922-8427 Headquarters: Worcester, MA CEO: John C. Roche (Nov 4, 2017–) Subsidiaries: First Allmerica Financial Life Insurance Company,
Hanover Insurance Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Hanover Insurance Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Hanover Insurance Group Employees
Horace Mann 2015 - Present
Hanover Insurance Group October 2011 - January 2015
Chartis August 2001 - October 2011
Skills
Liabilities, Commercial Insurance, Employment Practices..., Underwriting, D, Directors, Fiduciary, Legal Liability, Professional Liability, D&O, Commercial Lines, Casualty, Excess, Directors & Officers..., Inland Marine, Umbrella Insurance, Liability Analysis, Directors, Casualty Insurance, Property, Liability, Property, Insurance, Brokers, Employee Benefits, General Insurance, Claim
Education
Center for Advanced Legal Studies 1998 — 1999
Legal Assistant/Paralegal
Hanover Insurance Group July 2014 - Present
Apex Insurance Managers, LLC October 2001 - February 2010
Walton Risk Services July 2000 - August 2001
Kemper Insurance January 2000 - July 2000
Alliance General Insurance Company March 1999 - January 2000
CCC Information Services September 1997 - March 1999
State Farm September 1989 - September 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
University of Illinois at Urbana-Champaign 1984 — 1988
Bachelor of Science
Homewood-Flossmoor High School
Philadelphia Insurance Companies October 2013 - Present
Arbella Insurance Group October 2012 - October 2013
Hanover Insurance Group June 2008 - September 2012
Skills
Insurance Industry, Health and Safety..., Environmental Health an..., Risk Prevention and..., DOT Regulations, Food Safety, Construction Safety, Industrial Safety, Life Safety, Fire Safety, Project Management, Insurance, Underwriting, Ergonomics
Education
Keene State College 2004 — 2008
Bachelors of Science, Safety Studies
Continuing Education
CNA Insurance December 2013 - Present
Church of the Resurrection January 2013 - June 2014
Millers Insurance Group September 1994 - January 1998
Hanover Insurance Group 1989 - 1994
American General 1981 - 1989
Aetna Life and Casualty 1979 - 1981
Skills
Property & Casualty..., Commercial Insurance, Insurance, Casualty, Liability, Ebay Sales, Non-profit Volunteer, Vacation Rental, People-oriented, Spanish, QuickBooks, Workers Compensation, Umbrella Insurance, Customer Service, Management, Training, Casualty Insurance
Education
Trinity University 1975 — 1979
BA, Mathematics/Geology
Colegio Roosevelt, the American School of Lima 1972 — 1975
HS Diploma, College Prep
The Hanover Insurance Group August 2013 - Present
The Hanover Insurance Group September 2009 - Present
Hanover Insurance Group March 2004 - September 2009
Claims Verification Inc. 2002 - 2004
Skills
Commercial Lines, Liability, Claims Handling, Homeowners, Commercial Insurance, Claims Investigations, Customer Service, Claim Investigation, Property Damage, Claims Management, Casualty, Insurance
Education
Northeastern University 1997 — 2002
Bachelors of Science, Criminal Justice, Cum Laude
Hanover Insurance Group June 2006 - Present
Travelers Insurance 2000 - 2006
MetLife Auto & Home May 1989 - September 2000
Skills
Commercial Insurance, Property & Casualty..., Casualty, Underwriting, Coaching, Insurance, Customer Service, Sales Management, Commercial Lines, Legal Liability, General Insurance, Liability, Leadership, Umbrella Insurance, Sales, Professional Liability, Team Building, Homeowners, Inland Marine, Strategic Planning, Relationship Management, New Business Development, Mutual Funds, Workers Compensation, Building Relationships, Process Improvement
Education
John Carroll University 1985 — 1989
BA, Communications
Alliant Insurance Services February 2013 - Present
Hanover Insurance Group June 2008 - February 2013
Skills
Underwriting, Surety Bonds, Surety, Bonds, Insurance, Commercial Lines, Financial Analysis, Casualty, Claim, Casualty Insurance, Property & Casualty..., Liability, Risk Management
Education
Providence College 2004 — 2008
Bachelors, Management / Finance
The Hanover Insurance Group August 2015 - Present
Hanover Insurance Group October 2006 - Present
General Casualty Insurance (now QBE Insurance Group) December 2005 - October 2006
Sterling Boiler & Mechanical, Inc October 2005 - November 2005
Ermco Electric Inc June 2004 - September 2005
Skills
CHST, CRIS, OSHA 10 and 30 Hr...., Construction Safety, Risk Assessment, Risk Management, Insurance, Safety Engineering, Hazard Recognition, Safety Training, Workplace Safety, Workers Compensation, Safety Management..., Management, Industrial Safety, Industrial Hygiene, Ergonomics, Construction, Commercial Insurance, Accident Investigation, Inland Marine, Contract Management, Legal Liability
Education
Indiana State University 2000 — 2004
Bachelor of Science, Safety Management
Terre Haute North Vigo 1996 — 2000
eHealth Inc July 2013 - Present
4 The Cause Marketing & Consulting April 2007 - Present
WQPH Catholic Radio 2013 - 2013
Integral Resources March 2012 - December 2012
The Stone Cobblers May 2011 - September 2011
City of Fitchburg March 2009 - March 2010
Spencer Technologies January 2007 - November 2007
Hanover Insurance Group April 2006 - January 2007
Wachusett Mountain Ski Area November 2005 - April 2006
Roth Publications January 1992 - January 2004
Skills
Customer Service, Management, Non-profits
Education
University of Massachusetts, Amherst 1980 — 1984
B.S., Natural Resources
Fitchburg High School
University of MA; BS, Natural Resources with
Mount Wachusett Community College
State National Training
Law Enforcement
University of NH, Durham
AdvantageCare Physicians June 2014 - Present
Banco Santander November 2011 - January 2014
Hanover Insurance Group October 2009 - March 2010
The Hartford Insurance Group May 2005 - October 2009
The Hartford Insurance Group May 2005 - September 2006
IKON Office Solutions October 2002 - May 2005
ACS Concera Corporation April 2002 - October 2002
American Eagle Federal Credit Union July 2000 - April 2002
Tolland Bank May 1999 - July 2000
J. Morrissey & Company September 1998 - May 1999
Skills
Leadership, Conflict Resolution, Project Management, Mergers, Employee Relations, Talent Management, Talent Acquisition, Performance Management, Applicant Tracking..., Employee Engagement, Succession Planning, Onboarding, Recruiting, Organizational..., Change Management, Benefits Administration, Deferred Compensation, Employee Benefits, Human Resources, Interviews, Mergers, New Hire Orientations, Personnel Management
Education
Southern Connecticut State University 1990 — 1995
Bachelors of Science, Public Health
Arbella Insurance Group February 2015 - Present
Arbella Insurance Group April 2010 - February 2015
Hanover Insurance Group 2004 - 2010
The Hartford 2002 - 2004
Chubb 1985 - 2002
Skills
Underwriting, Personal Lines Auto, Personal Lines Home, Pricing Strategy, Product Management, Product Marketing, Business Development, Service Centers, Leadership, Marketing, Sales, Team Leadership, General Insurance, Commercial Lines, Motivation, Umbrella Insurance, Casualty, Liability, Claim, Employee Benefits, Insurance, Commercial Insurance, Workers Compensation, Casualty Insurance
Education
University of Massachusetts, Amherst 1981 — 1985
Finance
Lowes Home Improvement January 2009 - Present
Hanover Insurance Group January 2006 - January 2009
Rite-Pros Inc May 2003 - December 2005
Knowles Electronics May 2002 - December 2002
Skills
CSTE, CSQA, PMP, CTFL, CSM, Software Quality..., SDLC, Testing, Quality Assurance, Waterfall, Quality Center, Test Automation, User Acceptance Testing, Test Management, Project Management, Test Planning, Defect Tracking, QTP, System Testing, Agile Methodologies, Release Management, Test Strategy, Test Cases, Manual Testing, Regression Testing, Agile Testing, Resource Management, Performance Testing, Requirements Gathering, Software Project..., Agile Project Management, Scrum, DB2, Requirements Analysis, Requirements Management, Integration, Visio, SharePoint, Software Documentation, Unix, WinRunner, Oracle, Systems Analysis, Business Analysis, PMO, Test Execution, Metrics, Microsoft Project, Business Requirements, HP QTP
Education
Northern Illinois University 2000 — 2003
Masters, Mechanical engineering
Osmania University 1995 — 1999
Bachelor of Engineering, Mechanical Engineering
AmTrust Financial Services, Inc. (AFSI) November 2013 - Present
Hanover Insurance Group January 2011 - August 2013
Western Growers Insurance Services March 2009 - January 2011
Great American Insurance December 1997 - January 2009
Marine Office of America (MOAC) July 1995 - November 1997
Travelers May 1986 - June 1995
Skills
Property & Casualty..., Commercial Insurance, Underwriting, Insurance, Commercial Lines, Workers Compensation, Legal Liability, Casualty, General Insurance, Liability, Umbrella Insurance, Brokers, Inland Marine, Excess, Employment Practices..., Risk Management
Education
California State University-Fullerton - College of Business and Economics
Bachelor of Arts, Business Administration with Finance Concentration, Accounting, Insurance, Marketing, Economics
Hanover Insurance Group December 2007 - Present
Higginbotham May 2003 - December 2007
Skills
Microsoft Office, Insurance Underwriting, Organizational Skills, Commercial Insurance, Property & Casualty..., Marketing, Business Auto Insurance, Workers Compensation..., General Insurance, Insurance, Commercial Lines, Workers' Compensation..., Umbrella Insurance, Underwriting, Professional Liability, Liability, Casualty, Legal Liability, Brokers, Workers Compensation, Negotiation, Inland Marine, Casualty Insurance, Risk Management
Education
Haltom High School 1980 — 1983
High School Diploma
Tarrant County College
no diploma - some college, Business
Hanover Insurance Group April 2009 - Present
OneBeacon 1995 - 2009
Skills
Underwriting, Property & Casualty..., Insurance, Reinsurance, Risk Management, Workers Compensation, Claims Management, Casualty, General Insurance, Commercial Insurance, Financial Risk, Brokers, Captives, Commercial Lines, Professional Liability, Liability, Umbrella Insurance, Legal Liability, Claim, Inland Marine, Casualty Insurance
Education
Southern Methodist University - Cox School of Business 1987 — 1988
MBA, Financial Management
State University of New York College at Cortland 1972 — 1976
BA
The Hanover Insurance Group April 2015 - Present
Travelers June 2012 - April 2015
Travelers April 2010 - June 2012
Travelers November 2008 - June 2012
Travelers November 2008 - April 2010
Hanover Insurance Group April 2006 - October 2008
Fidelity Investments September 2005 - November 2005
Skills
Word, SharePoint, Excel, Visio, ArcView, MS Project, Access, Underwriting, Training & Development, Insurance, Microsoft Office, Outlook, PowerPoint, Product Development, Quality Assurance, Customer Relations, Risk Management, Teaching, Vendor Management, Commercial Lines, Customer Service, Microsoft Excel, Strategy, Employee Training, Microsoft Word, Training, Workers Compensation, Property, Casualty Insurance, Analysis, Liability, Umbrella Insurance, General Insurance, Professional Liability, Commercial Insurance
Education
The University of Connecticut 2001 — 2005
B.A; B.A, Political Science; History
University of Connecticut 2001 — 2005
B.A., Political Science, History
Baystate Health 2014 - Present
ISNE- Insurance Services of New England 2009 - Present
Country Bank for Savings January 2004 - Present
Bell & Hudson Insurance Agency, Inc. October 1986 - Present
Wing Memorial Hospital January 1980 - Present
Hanover Insurance Group 1983 - 1986
The Hanover Insurance Group 1980 - 1983
Skills
Property & Casualty..., Insurance, Underwriting, Workers Compensation, Commercial Insurance, Investments, Mutual Funds, Health Insurance, Small Business, Legal Liability, Casualty, Risk Management, Professional Liability, Team Building, Liability, Marketing, Sales, Sales Management, General Insurance, Credit, Customer Service, Claim, Employee Benefits, Reinsurance, Claims Management, Analysis, Banking, Brokers, Casualty Insurance, Disability Insurance, Employment Practices...
Education
Assumption College 1973 — 1977
B.A.
Assumption College 1973 — 1977
BA, Politics, Education
School name: 1973 — 1977
Bachelor of Arts, Political Science & Education
Supreme Oil Company November 2010 - May 2013
Bunge Oils April 2008 - September 2010
MidAtlantic Vegetable Shortening Corp. November 1995 - April 2008
Hanover Insurance Group September 1988 - November 1995
Hanover Insurance Company September 1988 - October 1995
Skills
Logistics, Analysis, Strategic Planning, Quality Assurance, Process Engineering, Manufacturing, Team Building, Purchasing, Management, Negotiation, Budgets, Process Improvement, Six Sigma, Human Resources, Organizational..., Operations Management, Insurance, Continuous Improvement, Mergers & Acquisitions, Training, Program Management, Project Planning, Cross-functional Team..., Sales Management, Change Management, Auditing, Leadership, Sales, Contract Negotiation, Supply Chain, Forecasting, Product Development, Customer Service, New Business Development, Supply Chain Management, Marketing Strategy, Production Planning, Lean Manufacturing, Kaizen, Materials Management, Inventory Management, Quality Control, Project Management, HACCP, Food, Food Safety, Food Industry, Planning, Quality Management, Account Management
Education
Kean University 1986 — 1988
BS, Bus. Mgt.
Kean University 1986 — 1988
B.S, Business Administration; Management
Checkerboard Inc. September 2006 - Present
Hanover Insurance Group July 2004 - August 2006
Skills
SQL Server 2000-2008, SSIS, SSAS, SSRS, SQL, SQL Server, SQL Tuning, SQL database design, Microsoft SQL Server, Data Warehousing, Database Design, Databases, Servers, Analysis Services, VB.NET, XSLT, Quality Assurance, Agile Methodologies, Business Analysis, Requirements Analysis, SDLC, XML, Vendor Management, Analysis, Data Analysis, Oracle, Requirements Gathering, SharePoint
Education
Louisiana State University and Agricultural and Mechanical College 2000 — 2003
Master of Science, Information systems & decision sciences
Bangalore University 1995 — 1999
Bachelor of Science, Information Science & Engineering
Bhavan's Sri Ramkrishna Vidyalaya 1992 — 1995
High school diploma, MPCCS (Math, Physics, Chemistry, Computer Science)
The Hanover Insurance Group January 2013 - Present
Hanover Insurance Group October 2009 - January 2013
State Mutual Insurance Company January 1995 - March 1999
Skills
Management, Call Centers, Software Quality..., Regression Testing, Business Requirements, Requirements Gathering, Testing, Test Management, Process Improvement, System Testing, Risk Management, Business Analysis, Visio, Manual Testing, User Acceptance Testing, Quality Center, Quality Assurance, Software Project..., Project Management, Resource Management, Software Documentation, Integration, HP Quality Center, QA Automation
Education
Northeastern University 1979 — 1983
Insurance and Finance
Worcester State College
Accident Fund Holdings, Inc. November 2014 - Present
The Hanover Insurance Group September 2013 - November 2014
Hanover Insurance Group February 2011 - September 2013
Sprint November 2007 - March 2011
VAST May 2009 - August 2009
Skills
Insurance, Long-term Care, Microsoft Office, Sales, Strategic Planning, Customer Service, Marketing, Marketing Strategy, Telecommunications, Process Improvement, Property & Casualty..., Sales Operations, Analytics, Management, Analysis
Education
Northwood University 2005 — 2010
Bachelors Degree, Marketing/Management
Lansing Community College 2005 — 2008
Associates Degree, Business Marketing
Rich & Cartmill, Inc. June 2010 - Present
Youth Services Tulsa July 2014 - Present
Youth At Heart January 2013 - Present
Henry Bellmon Sustainability Awards September 2012 - Present
Next Generation Crossfit January 2010 - Present
Order of the arrow section S-8 January 2013 - Present
Youth Services of Tulsa July 2012 - July 2014
Hanover Insurance Group June 2007 - April 2010
The Bank N.A. May 2006 - June 2007
Skills
Risk Analysis, Insurance, Workers Compensation, Risk Management, Property & Casualty..., Underwriting, Non-profits, Commercial Insurance, Manufacturing, Healthcare, Liability, Business Planning, Strategic Planning, Employee Benefits, Mentoring, Professional Liability, Team Building, Compliance, Contract Negotiation, Social Media, Business Strategy, New Business Development, Management Consulting, Public Speaking, Customer Service, Account Management, Sales, Management, Nonprofits, Leadership, Umbrella Insurance, Commercial Lines, Employment Practices..., Brokers, Legal Liability, Casualty, Surety Bonds, Long-term Care, Finance, Financial Analysis, Training, Excess, General Insurance, Health Insurance, Inland Marine, D&O, Strategy, Claim, Life Insurance, Reinsurance
Education
Oklahoma State University 2003 — 2007
Finance, Business Finance
Bacone College 2004 — 2005
Finance
AstraZeneca September 2011 - Present
Pfizer August 2010 - March 2012
Raytheon June 2010 - August 2010
Randstad/Genzyme January 2010 - June 2010
Veritude/Biogen Idec August 2008 - January 2010
Cytyc LP/Hologic LP February 2007 - April 2008
Hanover Insurance Group June 2006 - November 2006
Mark W. Williamson, Esq. January 2005 - February 2006
Stephen R. Sterbinsky, Esq. January 2000 - January 2004
Skills
Budgets, Calendars, Time Management, Training, SharePoint, Customer Service, Management, PowerPoint, Pharmaceutical Industry, Event Planning, Marketing, Biotechnology, Microsoft Word, Calendaring, Outlook, Contract Management, Data Analysis, Microsoft Excel, Administrative..., Program Management, Ariba, Employee Relations, Invoicing, Leadership, Microsoft Office, Travel Arrangements
Education
Mount Wachusett Community College
National University
US Navy 2012 - Present
Hanover Insurance Group October 2009 - February 2012
Southern Illinois University January 2008 - May 2009
Southern Illinois University Carbondale August 2007 - December 2007
City of San Diego Office of Env. Protection July 2006 - August 2006
Education
Southern Illinois University, Carbondale 2007 — 2009
MS, Geography & Environmental Resources
University of Notre Dame 2003 — 2007
BS, Environmental Sciences
Travelers June 2012 - December 2014
Zurich Insurance April 2010 - June 2012
AppLabs - A CSC Company April 2010 - June 2012
JP Morgan Chase August 2009 - March 2010
MassMutual Financial Group January 2008 - July 2009
Cigna Healthcare August 2007 - December 2007
Wells Fargo April 2007 - August 2007
Hanover Insurance Group September 2006 - March 2007
AT&T March 2005 - September 2006
Bellsouth July 2003 - March 2005
Skills
Testing, Quality Center, Test Planning, Quality Assurance, SDLC, Test Strategy, Agile Methodologies, Regression Testing, QTP, Manual Testing, Test Cases, Test Management, Project Management, Business Analysis, User Acceptance Testing, Customer Service, System Testing, WinRunner, HP Quality Center, HP QTP, Resource Management, Management, Requirements Analysis, Agile Project Management, Vendor Management, Business Intelligence, Leadership, SQL, SoapUI, Customer Relations, Test Director, Team Leadership, ETL, Automation, Teradata Data Warehouse, Data Warehousing
Education
University of Bridgeport 1900 — 2003
MS
GNDEC 1997 — 2000
2000
. June 2012 - Present
Homesite Insurance September 2009 - June 2012
Crawford and Company April 2008 - September 2009
Hanover Insurance Group August 2006 - April 2008
The Hartford 1996 - 2006
Allstate Insurance November 1989 - April 1996
Skills
Strategic Planning, Vendor Management, Financial Analysis, Claim, Program Management, Sales, Insurance, Strategy, Change Management, Leadership, Team Building, Organizational..., Process Improvement, Analytics, Claims Management, Budgets, General Insurance, Casualty, Reinsurance, Legal Liability, Property & Casualty..., Liability, Call Centers, Commercial Lines, Subrogation, Financial Services, Property Damage, Litigation Management, Claim Investigation, Commercial Insurance, Risk Management, Underwriting, Liability Analysis, Workers Compensation, Professional Liability
Education
University of Hartford 1993 — 1995
MBA
University of Connecticut 1984 — 1988
BS
The Hanover Insurance Group October 2010 - Present
Hanover Insurance Group 2009 - October 2010
The Hanover Insurance Group 2004 - 2009
The Hanover Insurance Group 1999 - 2004
The Hanover Insurance Group 1993 - 1999
The Boston Company 1992 - 1993
The Boston Company 1988 - 1992
Skills
Change Management, Business Analysis, Strategy, Insurance, IT Strategy, Claim, Commercial Insurance, Property & Casualty..., Process Improvement, Risk Management, Leadership, Underwriting, Training, Business Process..., Business Strategy, Product Development, Requirements Analysis, Requirements Gathering, Business Requirements, Vendor Management, Portfolio Management, Team Building, SDLC, Analysis, General Insurance, Financial Services, Project Portfolio..., Business Intelligence, Claims Management, Program Management, Business Process, Governance, PMO, Integration, IT Management, Management
Education
Boston College
B.S., Chemistry
iPEC Institute for Professional Excellence in Coaching (in progress)
Integrity Insurance October 2014 - Present
Accident Fund Holdings, Inc. April 2013 - October 2014
Hanover Insurance Group September 2011 - April 2013
The Hanover Insurance Group October 2010 - September 2011
Summerlone LLC May 2007 - September 2007
Skills
Leadership, Insurance, Management, Marketing, Process Improvement, Sales, Access, Customer Service, Microsoft Office, Training, Strategic Planning, Property & Casualty..., Microsoft Excel, Project Management, Negotiation, Underwriting
Education
Michigan State University 2005 — 2010
Bachelors, Marketing
SLHS
Hylant May 2014 - Present
AAA Life Insurance Company August 2011 - May 2014
Hanover Insurance Group October 2009 - August 2011
Amerisure Insurance November 1995 - February 2003
Skills
Commercial Insurance, Insurance, Property & Casualty..., Claim, Claims Management, Casualty, General Insurance, Health Insurance, Liability, Umbrella Insurance, Underwriting, Workers Compensation, Liability Analysis, Property Damage, Subrogation, Casualty Insurance, Legal Liability
Education
Madonna University 1993 — 1995
Bachelor of Science, Paralegal, Business
Long Island Power Authority January 2015 - Present
AmTrust North America September 2014 - December 2014
Tower Group Companies September 2005 - September 2014
Hanover Insurance Group October 2001 - September 2005
Lustig & Brown, LLP December 1999 - October 2001
McCarrick & Mayer May 1998 - December 1999
Nassau County District Attorney's Office May 1995 - May 1998
Nassau County District Attorney's Office June 1987 - May 1995
Skills
Litigation, Litigation Management, Product Liability, Civil Litigation, Commercial Litigation, Mediation, Insurance, Professional Liability, Legal Research, Appeals, Insurance Law, Claim, Legal Writing, Liability, Legal Liability, Courts, Trials, Torts, Arbitration, Corporate Law, Legal Assistance, Corporate Governance, Class Actions, Employment Law, Personal Injury, Alternative Dispute..., Construction Law, Legal Issues, Dispute Resolution, Health Law, D&O, Public Liability, Wrongful Death, Depositions, Motions, Property Damage
Education
Brooklyn Law School 1991 — 1995
J.D., Law
Hofstra University 1984 — 1986
B.A., Political Science/History
Hanover Insurance Group April 2012 - Present
CCMSI June 2007 - June 2012
CNA August 2005 - January 2007
Skills
Safety Consultation, Lean Safety, Safety Training, Risk Assessment, Safety Management..., Occupational Health, Commercial Insurance, Industrial Hygiene, Underwriting, Industrial Safety, General Insurance, Commercial Lines, Professional Liability, Fire Protection, Reinsurance, Property & Casualty..., Casualty Insurance, Liability, Fleet, Loss Prevention..., Workers Compensation, Inland Marine, Loss Prevention, Risk Management, Insurance
Education
University of Maryland College Park 1973 — 1977
BS, Industrial Safety and Health Management
Calvert Hall College 1969 — 1973
HS, College Prep
Bed Bath and Beyond March 2013 - Present
Hanover Insurance Group May 2011 - October 2012
Enterprise Rent-A-Car May 2010 - April 2011
Bed Bath & Beyond June 2008 - May 2010
Skills
Insurance, Property & Casualty..., Customer Service, Underwriting, Sales, Commercial Insurance, Salesforce.com, Access, Claim, Call Center, Process Improvement, Microsoft Excel, Casualty, Workers Compensation, Leadership, Time Management, Microsoft Office, Outlook
Education
Westfield State College 2006 — 2009
Bachelors of Science, Business Management
Springfield Technical Community College 2003 — 2006
Associates Degree, Business Administration
CNA Insurance August 2012 - Present
Hanover Insurance Group October 2007 - August 2012
The Hanover Insurance Group February 1997 - October 2007
Liberty Mutual Insurance 1993 - February 1997
CIGNA Group Insurance August 1992 - 1993
CNA Insurance June 1987 - August 1992
Reliance Insurance July 1978 - June 1987
Skills
Underwriting, Surety, Portfolio Management, Surety Bonds, Financial Risk, Reinsurance, Financial Analysis, Bonds, Risk Management, Commercial Insurance, Property & Casualty..., Credit Analysis, Professional Liability, Insurance, Liability, Leadership, Business Analysis, Analysis, Casualty, General Insurance, Brokers, Auditing, Legal Liability, Commercial Lines, Employment Practices...
Education
Bentley College 1972 — 1976
Bachelor of Science, General Business
Accenture October 2009 - Present
HANOVER INSURANCE GROUP July 2008 - August 2009
UNITED TECHNOLOGIES CORP October 2007 - June 2008
UBS, INVESTMENT BANKING March 2006 - September 2007
Skills
Data Warehousing, Business Intelligence
Education
Rensselaer Polytechnic Institute 2004 — 2008
MS, Management MIS
Universidad Anáhuac 1990 — 1996
BS, Computer Science
Maxum Specialty Insurance Group 2014 - Present
Hanover Insurance Group 2004 - 2013
Chubb Insurance 2000 - 2004
Chubb Insurance 1992 - 2000
Chubb Insurance 1989 - 1992
Skills
Insurance, General Insurance, Operations Management, Call Center, Process Improvement, Change Management, Strategic Planning, Underwriting, Vendor Management, Outsourcing, Expense Management, Technology Management, Property & Casualty..., Risk Management, Executive Management, Call Centers, Claim, Commercial Insurance, Analytics, Project Management, Management
Education
Rutgers University-New Brunswick
BA, Ecomonics (Finance & Accounting)
Rutgers University-New Brunswick
MBA, Finance
Plymouth Rock Assurance New Jersey August 2013 - Present
Hanover Insurance Group November 2011 - August 2013
The Hanover Insurance Group April 2006 - December 2011
Palisades Safety & Insurance Association 2003 - 2006
Skills
Property & Casualty..., Underwriting, Casualty, General Insurance, Management, Insurance, Disability Insurance, Commercial Lines, Leadership, Commercial Insurance, Property, Liability, Marketing, Umbrella Insurance, Building Relationships, Casualty Insurance, Professional Liability, Customer Service
Education
Presbyterian College 1990 — 1994
Business Administration and Management, General
Plymouth Rock Assurance May 2015 - Present
Plymouth Rock Assurance May 2013 - Present
Acadia Insurance April 2011 - May 2013
Hanover Insurance Group February 2009 - April 2011
The Hanover Insurance Group June 2008 - February 2009
The Hanover Insurance Group May 2007 - June 2008
The Hanover Insurance Group July 2006 - May 2007
Skills
Marketing Strategy, Sales Management, Commercial Insurance, Property & Casualty..., Strategic Leadership, Program Management, Insurance, Strategy, Strategic Planning, Legal Liability, Customer Service, Management, Sales Operations, Brokers, Team Building, Liability, New Business Development, Marketing, Underwriting, Umbrella Insurance, Leadership, Small Business, Relationship Management, Employee Benefits, Business Strategy, Competitive Analysis, Sales, Claim, Negotiation, Training, Business Development, Recruiting, Commercial Lines
Education
Worcester Polytechnic Institute 2015 — 2018
Master of Business Administration (M.B.A.)
State University of New York College at Potsdam 2002 — 2006
Bachelor's Degree, Psychology, 3.9
Genzyme, a Sanofi company September 2015 - Present
TekSystems at Genzyme November 2014 - September 2015
Beacon Hill Staffing at Novartis May 2013 - November 2014
Sunovion Pharmaceuticals Inc. June 2007 - May 2013
Sunovion Pharmaceuticals Inc. April 2006 - June 2007
Hanover Insurance Group June 2001 - April 2006
Skills
Active Directory, Disaster Recovery, Windows Server, Troubleshooting, Servers, Virtualization, System Administration, DNS, Technical Support, Operating Systems, Software Documentation, Visio, Microsoft Exchange, Unix, Security, Hardware, Windows XP, Microsoft SQL Server, NetBackup, Disaster recovery
Education
Quinsigamond Community College 1999 — 2001
Associates, Computer Systems Engineering Technology
Worcester State University
Voldico Insurance 2014 - Present
Robinson Insurance Consulting 2011 - 2014
Old National Insurance 2007 - 2010
Hanover Insurance Group 2005 - 2007
Liberty Mutual Insurance Group (Indiana, Montgomery, America First, GoAmerica & Peerless Insurance) 1988 - 2005
ING Property & Casualty Insurance Group 1985 - 1988
Ernst & Young 1982 - 1985
Skills
Sales Management, Marketing Strategy, Strategic Planning, Account Management, Team Leadership, Operations Management, Leadership Development, Coaching, Insurance, P&L Management, Mergers, Business Planning, Marketing Communications, Online Marketing, Negotiation, Risk Management, Microsoft Office, Online Advertising, Underwriting, Budgets, Selling, Managerial Finance, Leadership, New Business Development, Customer Service, Team Building, Claim, Mergers & Acquisitions, Training, Management, Workers Compensation, Commercial Lines, Executive Management, Sales, Business Strategy, Start-ups, Marketing, Product Development, Sales Operations, Project Planning, Finance, E-commerce, Property & Casualty..., Casualty, Legal Liability, Professional Liability, Commercial Insurance, Umbrella Insurance, Employment Practices..., Liability
Education
University of Pennsylvania - The Wharton School
Advanced Executive Education Program, Insurance
Dartmouth College
Executive Education Program, Organizational Transformation
Western University
B.A., Social Science
Liberty Mutual Insurance October 2014 - Present
Liberty Mutual Insurance May 2013 - Present
TD Bank Group November 2011 - May 2013
SynQor June 2009 - October 2011
EMC 2007 - November 2008
HANOVER INSURANCE GROUP May 2007 - October 2007
ABBOTT BIORESEARCH COMPANY March 2006 - October 2006
Skills
Employee Relations, Performance Management, Coaching, Payroll, Training, Recruitment/Retention, Benefits Administration, Technical Recruiting, College Recruiting, Vendor Management, HRIS, Human Resources, Onboarding, Recruiting, Employee Benefits, Program Management, Management, Applicant Tracking..., Sourcing, Personnel Management, Interviews, HR Policies, Organizational..., Deferred Compensation, Screening, Temporary Placement, New Hire Orientations, Labor Relations, Process Improvement, Workforce Planning, Talent Management, Succession Planning, Hiring, Internet Recruiting, Talent Acquisition, Taleo, Policy, Executive Search, Employer Branding, Employee Engagement, PeopleSoft, Compensation & Benefit, Screening Resumes, Benefits Negotiation, Job Descriptions, Time Management, Employee Training, Contract Recruitment, Staffing Services, HR Consulting
Education
Nichols College 2003 — 2007
BSBA, Human Resource Management & Business Management, 3.7
Sutton High School
Russell Investments May 2008 - Present
Cleantech Capital Group, LLC, May 2006 - April 2007
State Street Global Advisors October 2002 - December 2005
Panagora Asset Management October 2001 - September 2002
State Street Global Advisors June 1999 - September 2002
Grantham, Mayo, Van Otterloo November 1997 - June 1999
State Street Bank and Trust November 1996 - November 1997
Massachusetts Casualty Insurance Company March 1995 - November 1996
Hanover Insurance Group 1996 - 1996
Skills
Investments, Asset Managment, Alternative Investments, Mutual Funds, Portfolio Management, Asset Management, Equities, Bloomberg, Asset Allocation, Investment Management, ETFs, Investment Strategies, Hedge Funds, Fixed Income, Risk Management, Financial Analysis, Financial Services, Financial Modeling, Securities
Education
Boston University Questrom School of Business 1999 — 2000
MBA Candidate
University of Rhode Island 1990 — 1994
BS, ECN
Worcester Academy 1987 — 1990
Diploma, Prep School, Honor Student
Gibson June 2015 - Present
Hanover Insurance Group October 2010 - May 2015
The Hartford July 2005 - October 2010
Skills
Commercial Lines, Property & Casualty..., Commercial Insurance, Casualty, Claim, Underwriting, Insurance, Liability, General Insurance, Legal Liability, Workers Compensation, Professional Liability, Umbrella Insurance, Strategic Leadership, Casualty Insurance, Sales Operations
Education
Purdue University 2001 — 2005
Krannert Business School, B.S. in Management with Minors in Marketing and Finance
Bridgewater Associates January 2015 - Present
Bridgewater Associates October 2014 - January 2015
Ipreo July 2012 - October 2014
Focus on Tanzanian Communities December 2011 - May 2012
6th Annual Babson Energy & Environmental Conference November 2011 - April 2012
World Education September 2011 - February 2012
GreenerU June 2011 - October 2011
caseable June 2011 - October 2011
Hanover Insurance Group January 2011 - May 2011
Barnes & Noble College October 2010 - May 2011
Skills
Minitab, Microsoft Excel, Social Entrepreneurship, Business Strategy, Project Management, HTML, JavaScript, Social Media Marketing, Product Management, Software Development..., Equity Capital Markets, SPSS Modeler, TIBCO Spotfire, UCINet, CSS, Marketing, PowerPoint, Microsoft Office
Education
Babson College 2008 — 2012
Bachelor of Science, Business Management
Brooklyn Technical High School 2004 — 2008
NYS Regents Diploma/Brooklyn Tech Diploma, Bio-Medical Sciences
The Hanover Insurance Group 2012 - Present
Hanover Insurance Group 2008 - 2012
TJX 2006 - 2008
Houghton Mifflin Publishing 1998 - 2006
Skills
Spend Analysis, Vendor Management, Strategic Sourcing, eSourcing, Process Improvement, Ariba, Supply Management, Insurance, Sourcing, Negotiation, Procurement, RFP, Outsourcing, Project Management, Pricing, Strategy, Marketing Communications, CRM, Marketing, Contract Negotiation, Cross-functional Team..., Forecasting, Leadership, Account Management, Analytics, Marketing Management, Competitive Analysis, Salesforce.com, Product Marketing, Market Planning, Lead Generation, B2B Marketing, Direct Mail, Direct Marketing, Multi-channel Marketing, Marketing Strategy, Advertising, Email Marketing
Education
Providence College
Bachelor's degree, English/Business
Marsh March 2013 - Present
Hanover Insurance Group April 2008 - March 2013
Arch Insurance January 2005 - April 2008
Skills
Fluent in French and..., Financial Reporting, Property & Casualty..., Accounting, Commercial Insurance, Casualty, Liability, Insurance, Commercial Lines, Claims Management, Risk Management, Workers Compensation, Professional Liability, Surety Bonds, Employment Practices..., Brokers, D, D&O, Legal Liability, Casualty Insurance
Education
Penn State University 1990 — 1994
B.S - Finance and International Business, Finance, International Business
Indiana Farmers Mutual Insurance Company April 2015 - Present
Hanover Insurance Group March 2013 - April 2015
Hanover Insurance Group October 2005 - March 2013
Skills
Property & Casualty..., Legal Liability, Litigation Management, Negotiation, Insurance, Commercial Lines, Casualty, Commercial Insurance, Professional Liability
Education
Indiana University Robert H. McKinney School of Law 1996 — 2000
Doctor of Law (J.D.)
Temple University 1985 — 1987
Master of Music
University of Evansville 1980 — 1985
Bachelor of Science (B.S.), Business and Music
Crawford Global Technical Services March 2015 - Present
Hanover Insurance Group 2003 - 2014
Hanover Insurance Group 1994 - 2003
Skills
Property & Casualty..., Inland Marine, Claim Investigation, Workers Compensation, Adjustments, Professional Liability, Underwriting, Excess, Litigation Management, Reinsurance, Liability Analysis, Claims Handling, Property Claims, Umbrella Insurance, Claims Resolution, D&O, CPCU, Employment Practices..., Brokers, Accident, Insurance Law, Homeowners
Education
Clarion University of Pennsylvania
Bachelor of Science, Business Management
Berkley Fire & Marine Underwriters (a W. R. Berkley Company) August 2014 - Present
Endurance March 2013 - August 2014
CNA Insurance October 2012 - March 2013
Hanover Insurance Group November 2007 - October 2012
Schiff Kreidler Shell, Inc. September 2003 - November 2007
CNA Insurance June 1996 - September 2003
Skills
Underwriting, Commercial Insurance, Insurance, Inland Marine, Liability, Commercial Lines, Casualty, Legal Liability, Workers Compensation, Loss Prevention, OSHA Trainer, Emergency Management, Firefighting, Cooking, Risk Management, Claims Management, Reinsurance, General Insurance, Casualty Insurance, Professional Liability, Property & Casualty...
Education
Northern Kentucky University 1977 — 1981
BA, Political Science
Covington Latin School 1973 — 1977
College Prepartory - Accelerated High School
CNA Insurance July 2014 - Present
Hanover Insurance Group June 2008 - July 2014
Travelers December 1997 - June 2008
Liberty Mutual Insurance May 1994 - December 1997
Prudential Financial January 1992 - May 1994
Skills
Commercial Insurance, Casualty, Liability, Property & Casualty..., Underwriting, General Insurance, Insurance, Professional Liability, Commercial Lines, D&O, Umbrella Insurance, Workers Compensation, Inland Marine, Employment Practices..., Brokers, Legal Liability, Casualty Insurance
Education
Illinois Wesleyan University 1988 — 1991
BA, Business Admin. & Economics
Tilburg University (Netherlands) 1987 — 1988
Economics
Hanover Insurance Group August 1994 - Present
Brooks Eckerd Pharmacy June 1988 - August 1994
Wachusett Manor Nursing Home January 1987 - June 1988
Goodnow Pearson's Department Store January 1986 - December 1987
Skills
Administration, Customer Service, Excel, Insurance, Quality Assurance, Word, Property & Casualty..., Access, Sales, Claim, Microsoft Excel, Risk Management, Commercial Insurance, Liability, Casualty Insurance, Claims Management, General Insurance, Workers Compensation, Legal Liability, Underwriting, Professional Liability, Management
Education
Mount Wachusett Community College 1987 — 1991
Associate's degree, Business Administration and Management, General
First Citizens Bank April 2015 - Present
First Citizens Bank September 2014 - April 2015
BB&T May 2013 - September 2014
SilverSky July 2012 - May 2013
State Street Corporation July 2008 - July 2012
John Hancock Financial Services March 2008 - June 2008
Hanover Insurance Group July 2006 - March 2008
Sun Life Financial June 2004 - July 2006
Boston Financial Data Services May 2003 - June 2004
Boston Financial Data Services May 2000 - May 2003
Skills
Internal Audit, Financial Risk, Auditing, Sarbanes-Oxley, IT Audit, Sarbanes-Oxley Act, Risk Management, Risk Assessment, Insurance, Information Security, Process Improvement, CISA, Financial Planners, Internal Controls, Access, Business Analysis, Information Technology, Assurance, External Audit
Education
Suffolk University 2000 — 2002
Master, Business Administration; Management Information Systems
University of Massachusetts 1994 — 1998
B.A, Economics
StaffOne January 2014 - Present
Hanover Insurance Group July 2011 - September 2012
Great American Insurance Company January 2005 - November 2010
Insurance Services Office January 2002 - January 2005
Fireman's Fund Insurance Company January 1999 - January 2000
Yasuda Fire and Marine Insurance Company January 1995 - January 1999
Skills
Property & Casualty..., Fire Protection, Emergency Management, Safety Management..., Inspection, Firefighting, CERT Instructor, Life Safety, Risk Management, NFPA, Insurance, Casualty, Security, Workers Compensation, Training, Liability, Strategic Planning, Accident Investigation, Auditing, Risk Assessment, Emergency Services, Casualty Insurance, Loss Prevention, Team Building, Commercial Insurance, Emergency Radio..., Industrial Safety, OSHA Instruction
Education
National University 1986 — 1988
Masters, MA Management
National University 1985 — 1987
Bachelor's degree, Occupational Safety and Health
San Diego Miramar College
AA, Fire Sciences
Hanover Insurance Group December 2010 - Present
The Hanover Insurance Group February 2008 - March 2011
Hanover Insurance Group January 2003 - February 2008
Hanover Insurance Group January 2003 - November 2005
PROVIDENCE WASHINGTON INSURANCE COMPANY January 2000 - January 2004
Providence Washington Insurance Co January 1999 - January 2000
Providence Washington Insurance Co. January 1995 - January 1996
Providence Washington Insurance Co January 1990 - January 1995
Skills
Underwriting, Commercial Lines, Product Development, Property & Casualty..., Commercial Insurance, CPCU, Product Management, Insurance
Education
Bryant College
Bachelors of Science, Business Administration Management
National Academy of Paralegal Studies
Certificate, Paralegal Studies
Boston University
Master of Science, Insurance Management
CPCU, AU
CPCU, AU, Insurance
Worcester Telegram & Gazette September 2002 - Present
GoLocalWorcester April 2012 - August 2012
Hanover Insurance Group January 1996 - September 2002
Milliman September 1991 - January 1996
Skills
Feature Writing, Editing, Proofreading, Analysis, Report Writing, MS Office Suite, Excel, Copy Editing, Microsoft Office, Feature Articles, AP Style, Microsoft Excel, Web Content, Blogging, Storytelling, Interviews, Breaking News, Publications, Press Releases, Journalism, Newspapers, Editorial, Online Journalism, Media Relations, Magazines, Newsletters, Creative Writing, Copywriting, News Writing, Publishing, New Media, Publicity, Speech Writing
Education
Carleton College 1982 — 1986
B.A., French, 3.0
Insurance Institute of America
CPCU, AAI, AIS, Property & Casualty Insurance
Wachusett Regional High School
Hinshaw & Culbertson June 2005 - Present
Cetrulo & Capone February 2002 - June 2005
Hanover Insurance Group November 1994 - February 2002
Skills
Arbitration, Commercial Litigation, Litigation, Product Liability, Civil Litigation, Construction Law
Education
Massachusetts School of Law 1991 — 1994
JD
Merrimack College 1975 — 1979
BA, Biology
Travelers Insurance 2010 - Present
Old National Insurance 2007 - 2009
Hanover Insurance Group 2005 - 2007
Liberty Mutual 1996 - 2005
Skills
Property & Casualty..., Underwriting, Casualty, Insurance, General Insurance, Liability, Umbrella Insurance, Brokers, Commercial Insurance, Agent Development, Claims Handling, Sales&Marketing, Social Media, Marketing, Professional Liability, Customer Service, Sales, Small Business, Legal Liability, Commercial Lines, Casualty Insurance, D, Inland Marine, Employment Practices...
Education
Ball State University - College of Business 1990 — 1994
Bachelor of Science
Great American Insurance Company April 2013 - Present
Hanover Insurance Group October 2006 - March 2013
The Hartford 1999 - 2006
Travelers Insurance 1999 - 2000
Reliance Insurance 1987 - 2000
Continental Insurance 1980 - 1987
Skills
Fiduciary Liability, Surety Bonds, Surety, Crime Insurance, Financial Statement..., Marketing, MBA, Brokers, Professional Liability, Legal Liability, Liability, Employment Practices..., Risk Management, General Insurance, Underwriting, Fiduciary, Property & Casualty..., Insurance, Financial Institutions, Casualty Insurance, Commercial Insurance, Inland Marine, Casualty
Education
Northeastern University - Graduate School of Business Administration 1985 — 1989
MBA, Finance
Framingham State College 1977 — 1980
BA, Economics
Hanover Insurance Group November 2010 - Present
Aspen Athletic Club February 2006 - Present
Acadia Insurance 2007 - 2010
The Main Street America Group July 2002 - September 2007
Gold's Gym 2004 - 2006
Skills
Insurance, Property & Casualty..., Liability, Legal Liability, Litigation, Workers Compensation, Claim, Underwriting, Commercial Insurance, Product Liability, Performance Management, Civil Litigation, Mediation, Insurance Law, Litigation Management, Casualty, Fitness
Education
University at Albany 1977 — 1980
B.S., Finance
NP Dodge Real Estate June 2014 - Present
The Mutual Fund Store 2002 - 2015
CBSHOME Real Estate November 2011 - June 2014
The Mutual Fund Store October 2002 - October 2011
The French Cafe May 2005 - June 2006
American Century Investments May 1995 - January 2002
Hanover Insurance Group 1992 - 1995
Skills
Investments, Relocation, Sellers, Negotiation, Real Estate, First Time Home Buyers, Client Representation, New Home Sales, Residential Homes, Short Sales, Condos, Foreclosures, Sales
Education
Metropolitan Community College 2002 — 2005
Culinary Arts, Baking
Kansas State University 1986 — 1990
B.S. Business Administration, Marketing
Welington High School 1982 — 1986
Exigen Insurance Solutions April 2014 - Present
Travelers October 2012 - April 2014
M2NS/AuSum Systems December 2011 - October 2012
Hanover Insurance Group June 2007 - December 2011
The Hanover Insurance Group March 2000 - June 2007
Hanover Insurance Group March 1984 - March 2000
The Hanover Insurance Group March 1979 - March 1984
Skills
Business Analysis, Insurance, Software Documentation, Analysis, Requirements Analysis, Property & Casualty..., Workers Compensation, Business Requirements, Testing, Vendor Management, Underwriting, General Insurance, Commercial Insurance, Management, Training, Auditing, Requirements Gathering, Liability, Data Warehousing, Process Improvement, Claim, Data Analysis, Program Management, Risk Management, Six Sigma, SDLC, Resource Management, Casualty, Business Process, Access, Business Process..., Systems Analysis, Functional..., Project Management, Visio, Premium Audit, Microsoft SQL Server
Education
AIT
Associate, Information Technology
AAM Insurance Institute of AmericaQuinsigamond Community College
Associate, Automation Management
Insurance Institute
AIT, Information Technology
Project Management Institute
Information Technology
Quinsigamond Community College
Associates, Business
EXL April 2012 - Present
Phoenix Life Insurance Company February 2010 - March 2012
Phoenix Life Insurance Company June 2009 - March 2010
Phoenix Life Insurance Company October 2008 - June 2009
Phoenix Life Insurance Company April 2007 - October 2008
Hanover Insurance Group (Formerly Allmerica Financial) 1996 - February 2007
Hanover Insurance Group May 2000 - January 2007
Allmerica Financial Services September 1997 - May 2000
Allmerica Financial March 1996 - September 1997
Merrill Lynch Insurance Group May 1992 - March 1996
Skills
Product Development, Talent Management, Coaching, Insurance, Business Analysis, Program Management, CRM, Leadership, Business Process..., Management, Risk Management, Business Process, Operations Management, Cross-functional Team..., Project Management, Six Sigma, Performance Management, Business Planning, Start-ups, Process Improvement, Vendor Management, Financial Services, Strategy, SDLC
Education
Villanova University 2007 — 2007
N/A
Montclair State University 1978 — 1980
M A
Montclair State University 1973 — 1977
B A
MiddleOak Insurance April 2009 - Present
Hanover Insurance Group June 2006 - April 2009
The Hartford November 2005 - June 2006
The Hartford December 2003 - December 2005
TRC Consulting – Information Management Group September 2000 - December 2003
Travelers 1986 - 1994
Skills
Insurance, Claim, New Business Development, Leadership, Business Requirements, Property & Casualty..., Financial Services, Recruiting, Call Centers, Management, Requirements Gathering, Operations Management, Employee Relations, IT Strategy, Business Planning, E-commerce, Integration, Business Analysis, SDLC, Strategy, Process Improvement, Vendor Management
Education
Rensselaer Polytechnic Institute at Hartford 1989 — 1994
MBA
Fairfield University 1982 — 1986
BA
South 1978 — 1982
South
South
CIGNA February 2013 - Present
Public Consulting Group July 2012 - February 2013
MassMutual May 2008 - July 2012
Harvard Pilgrim Health Care February 2007 - May 2008
Lexington Insurance June 2006 - February 2007
Plymouth Rock June 2004 - June 2006
Hanover Insurance Group May 1989 - June 2004
Skills
Program Management, Vendor Management, Business Process, SDLC, Resource Management, PMO, Business Requirements, Project Management, Process Improvement, Risk Management, Business Analysis, Requirements Analysis, Requirements Gathering, SharePoint, Software Project..., Disaster Recovery, MS Project, ITIL, Testing, Insurance, Visio, Management, Leadership, IT Strategy, Project Portfolio..., PMP, Business Process..., Information Technology, Software Documentation, Enterprise Architecture, IT Management, Integration, Systems Analysis, Business Intelligence, Agile Project Management, Data Warehousing, IT Service Management, Agile Methodologies, Project Delivery, User Acceptance Testing, Solution Architecture, Governance, Infrastructure, SOA, Change Management, Software Development
Education
University of Phoenix 2002 — 2005
Western New England University 1983 — 1987
BSBA, Information Technology
Ware High 1980 — 1983
Hanover Insurance Group May 2010 - Present
New Hampshire Insurance Services November 2003 - November 2009
Kemper Insurance January 2001 - November 2003
Precision Tune Auto Care July 1995 - June 2001
Travelers Insurance November 1991 - June 1995
Education
Oakland University 1973 — 1975
BS, Management & Economics
Oakland University
bs, mgt
PerkinElmer January 2014 - Present
Wellington Management March 2012 - January 2014
Wellington Management June 2011 - April 2012
FM Global February 2009 - June 2011
Griffonsoft July 2005 - March 2011
Hanover Insurance Group October 2005 - January 2009
Object Systems Group July 2005 - October 2005
Avaya May 2003 - May 2005
Upper Hand Engineering April 2002 - May 2003
The Northern Group January 1999 - April 2002
Skills
Software Development, Performance Tuning, C#, Agile Methodologies, SDLC, XML, Process Improvement, Testing, SOA, Quality Assurance, SharePoint, Microsoft SQL Server, .NET, WCF, Solution Architecture, Requirements Analysis, Enterprise Software
Education
Springfield College 1992 — 1996
Computer and Information Science
Hanover Insurance Group May 2008 - Present
The Hanover Insurance Group April 2004 - May 2008
Allmerica Financial December 2003 - April 2004
Allmerica Financial March 2003 - December 2003
Allmerica Financial 2000 - 2002
Skills
Insurance, Process Improvement, Business Analysis, SDLC, Vendor Management, Risk Management, Property & Casualty..., Underwriting, Visio, New Business Development, Requirements Gathering, Business Process..., Financial Services, Analysis, Leadership, Project Management, PMO, Business Requirements, Management
Education
Quinsigamond Community College 1987 — 1988
Accounting
Hanover Insurance Group November 2007 - Present
Chicago Title March 2003 - July 2007
Chicago Title Insurance Company 2003 - 2007
American Employment Solutions January 2002 - January 2003
Electronic Search 1996 - 1998
Skills
Management, Marketing, Microsoft Excel, Customer Service, Microsoft Office, Leadership, Event Planning, Insurance, Sales, PowerPoint, Time Management, Access, Microsoft Word
Education
Harper College 1986 — 1990
Associate of Arts (A.A.), Art/Art Studies, General
Mercury Insurance May 2015 - Present
Plymouth Rock Assurance November 2013 - May 2015
The Hartford November 2011 - October 2013
The Hartford October 2010 - November 2011
Travelers Insurance August 2006 - October 2010
Hanover Insurance Group August 2004 - August 2006
Progressive Insurance March 1990 - August 2004
Skills
Property & Casualty..., Insurance, Underwriting, Product Management, General Insurance, Pricing, Analytics, Product Development, Strategic Planning, Competitive Analysis, Cross-functional Team..., Process Improvement, Business Analysis, Vendor Management, Competitive Intelligence, Risk Management, Program Management, Casualty
Education
John Carroll University 1988 — 1990
M.S., Physics
Bowling Green State University 1986 — 1987
M.A.T., Physics Education
Bowling Green State University 1982 — 1986
B.S., Physics Education
Blue Cod Technologies, Inc. July 2015 - Present
Long Term Care Partners August 2010 - July 2015
US Dept of Commerce, Census Bureau April 2010 - February 2011
Fidelity Investments April 2008 - December 2008
Veritude April 2008 - December 2008
HRS Product Delivery Group - Fidelity Investments 2007 - January 2008
Hanover Insurance Group December 1998 - December 2006
Allmerica Financial 1998 - 2003
Paul Revere Ins Group 1979 - 1998
Paul Revere, now a Unum/Provident Company 1979 - 1998
Skills
Microsoft Excel, Business Analysis, Access, Visio, Software Project..., Management, Agile Methodologies, Business Process..., Leadership, PMP, Quality Assurance, Process Improvement, SDLC, Vendor Management, Requirements Gathering, SharePoint, Project Management
Education
Worcester State University 1987 — 1991
BS, Management
The George Washington University - School of Business
Master Certificate, IT Project Management
The George Washington University - School of Business
Master Certificate, Business Anlysis
The Providence Mutual June 2012 - Present
Acadia Insurance Company March 2010 - June 2012
Hanover Insurance Group March 2004 - March 2010
OneBeacon Insurance Group 2002 - 2004
OneBeacon Insurance Group 2000 - 2002
Skills
Management, Leadership, Team Building, Commercial Insurance, Marketing, Insurance, Property & Casualty..., Underwriting, Casualty, Commercial Lines, Reinsurance, Professional Liability, General Insurance, Sales Operations, Liability, Umbrella Insurance, Workers Compensation, Casualty Insurance, Inland Marine, Sales, Legal Liability
Education
Saint John's Seminary College of Liberal Arts
B.A., Philosophy
The American College
CLU
Viator February 2015 - Present
Esurance March 2014 - January 2015
Esurance September 2013 - March 2014
Safety Insurance August 2008 - May 2013
Hanover Insurance Group June 2006 - August 2008
Skills
Actuarial Science, Insurance, Property & Casualty..., General Insurance, Underwriting, Risk Management, Financial Analysis, Fixed Annuities, Data Analysis, Financial Reporting, Microsoft Excel, Financial Modeling, Actuarial Exams, Analysis, PowerPoint, Microsoft Office, Business Analysis, Microsoft Word, Investments, Reinsurance, Outlook, Access
Education
Stanford University 2014 — 2015
Boston College 2012 — 2013
Masters in Business Administration, International Business Concentration
College of the Holy Cross 2002 — 2006
BA, Mathematics and Spanish
Human Factors International
Certified Usability Analyst
Actuarial Achievements
The Hanover Insurance Group July 2012 - Present
Hanover Insurance Group February 2001 - November 2012
Great American Insurance 1980 - 1990
Skills
Insurance, Program Management, Strategy, Management, Process Improvement, Business Intelligence, Data Warehousing, Business Analysis, Requirements Gathering, IT Strategy, Leadership, Vendor Management, SDLC, Business Requirements, PMP
Education
Ohio University
Bachelor of Business Administration (BBA), Finance & Economics
Commerce Insurance January 2001 - Present
Allmerica Financial 1997 - 2002
Hanover Insurance Group 1997 - 1998
The Hanover Group 1997 - 1998
Education
Bryant University 1981 — 1985
Collaborative Consulting July 2012 - September 2015
Citizens Bank January 2011 - July 2012
Hanover Insurance Group July 2009 - February 2010
Fidelity Investments January 2006 - February 2009
Fidelity Investments January 2002 - January 2006
Stop & Shop January 1999 - May 2002
Sports Authority April 1999 - June 1999
Blockbuster Video October 1998 - April 1999
United States Navy April 1993 - April 1997
Skills
Training, MS Project, Process Improvement, Project Management, Customer Service, Team Leadership, Performance Management, Management, Microsoft Office, Six Sigma, Microsoft Excel, SharePoint, Analysis, Call Centers, Coaching, PMP, Team Management, Business Analysis
Education
Worcester State University 1998 — 2001
Quinsigamond Community College
Liberal Arts
Worcester State University
BA, Communications
ISCS October 2014 - Present
STSGi 2005 - September 2014
Shared Technologies Services Group, Inc. 2004 - September 2014
Hanover Insurance Group 1999 - 2004
The Hanover Insurance Group January 1999 - January 2002
Skills
Insurance Policy..., Insurance Policy Rating, Business Requirements, Functional..., Business Analysis, Systems Analysis, New System Development, Agile Methodologies, Business Process, Insurance, Requirements Analysis, Requirements Gathering, SDLC, Software Documentation, User Acceptance Testing, Visio
Education
Assumption College 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Becker College 2003 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Hanover Insurance Group December 2008 - October 2010
Skills
Excel, PeopleSoft, Pivot Tables
Education
Delaware State University 1989 — 2002
B S, Accounting/Business
Besalem High 1978 — 1980
Granite Ridge Consulting June 1999 - Present
Sudbury River Consulting Group December 1998 - June 1999
UniSURe Corporation August 1996 - December 1998
Sudbury River Consulting Group August 1994 - August 1996
Hanover Insurance Group December 1989 - August 1994
Price Waterhouse Management Consultants August 1985 - December 1989
National City Bank June 1982 - August 1985
Education
Case Western Reserve University 1978 — 1982
BS, Operations Management
Weatherhead School of Management at Case Western Reserve University
MBA, Banking and Finance and Management Information Systems
Variety - The Children's Charity of Georgia September 2014 - Present
ComponentSource February 2010 - August 2014
Potter-Holden & Company June 2008 - July 2009
The Good Broker November 2004 - July 2008
Hanover Insurance Group July 2006 - January 2008
Skills
Insurance, Customer Service, Account Management, Workers Compensation, Liability, Sales, Marketing Strategy, Translation, Customer Satisfaction, Customer Retention, International Sales, Market Analysis, New Business Development, Negotiation, Organization, Strategic Partnerships, Direct Sales, Salesforce.com, CRM, Sales Process, Team Building, Lead Generation, Product Marketing, Sales Operations, Business Development, Solution Selling, Management, Marketing
Education
Georgia Property & Casualty Insurance License 2006 — 2006
Licensed Insurance Agent, Property & Casualty
Georgia Real Estate Agent 2004 — 2004
Licensed Real Estate Agent
Universidade do Vale do Itajaí 1996 — 1998
BACHELORS, ARCHITECTURE & URBAN DESIGN
Curso e Colegio Decisao High School - Brazil 1991 — 1994
Graduated, High School/Secondary Diplomas and Certificates, High School
Chubb & Son October 2007 - Present
Hanover Insurance Group 2005 - 2007
Midlantic Home Mortgage Corp. February 1984 - June 1993
Education
Mount Saint Mary College 1990 — 1995
BA, Business Administration
Travelers January 2014 - Present
CC Enterprises November 2010 - October 2011
Hanover Insurance Group February 2007 - November 2010
The Hartford Insurance Group February 2002 - February 2007
Fremont Compensation 1993 - 2002
Skills
Underwriting, Sales, Commercial Insurance, New Business Development, Leadership, Strategy, Property & Casualty..., Insurance, Claim, Sales Process, Commercial Lines, Casualty, Engaging People, Legal Liability, Management, Professional Liability
Education
Indiana University - Kelley School of Business 1980 — 1984
BS, Insurance, Finance
Vocational Regional Technical School November 2010 - Present
Hanover Insurance Group December 2001 - December 2009
Allmerica Financial May 1991 - November 2001
State Mutual Life Assurance Company April 1988 - April 1991
State Mutual Life Assurance Company December 1984 - March 1988
Skills
Insurance, Accounting, General Ledger, Finance, Payroll, Financial Analysis, Financial Reporting, Strategic Financial..., Access, Auditing, Employee Benefits, Financial Modeling, Process Improvement
Education
Bryant University
BSBA, Accounting
Hanover Insurance Group 2009 - Present
Rose Haven Investments, LLC 2007 - Present
Hartford Financial Services January 1996 - January 2009
HSB January 1994 - January 1995
Aetna Insurance Company January 1990 - January 1994
Aetna 1990 - 1994
Skills
Underwriting, Insurance, Property & Casualty..., Commercial Lines, Commercial Insurance, Finance, Real Estate Transactions, Consulting, Legal Liability, Workers Compensation, Marketing, Claim, Sales, Leadership, General Insurance, Professional Liability, Risk Management, Casualty, Liability, Communication, Casualty Insurance, Brokers, Umbrella Insurance, New Business Development, Training, Management, Customer Service
Education
University of North Carolina at Charlotte 2008 — 2009
Appalachian State University 1986 — 1990
BSBA, Finance and insurance
Atlanta Dream WNBA November 2014 - Present
Ernst & Young September 2010 - November 2014
Hanover Insurance Group May 2009 - August 2009
Boston University 2009 - 2009
Ameriprise Financial May 2008 - August 2008
Kohn, Roseth, and Associates May 2007 - August 2007
Vector Marketing June 2006 - August 2007
Skills
Certified Public..., Microsoft Excel, CPA, Accounting, Financial Analysis, QuickBooks, Finance, Access, Marketing, Leadership, Direct Sales, Referrals, Public Speaking, Microsoft Office, Sales, Customer Service, Auditing, PowerPoint, Analysis, Management
Education
Boston University 2006 — 2010
Bachelors of Science, Accounting and Finance
Boston University - School of Management 2006 — 2010
Bachelor of Science, Business Administration
Hanover Insurance Group November 1986 - Present
Town of Auburn, Massachusetts June 2009 - 2015
Town of Auburn, Massachusetts April 2007 - June 2014
Skills
CPCU, CIC, CRIS
Education
Assumption College 1980 — 1996
BA, BBA, MBA, Business, Accounting, Sociology
Liberty Mutual Insurance 2014 - Present
Hanover Insurance Group 2008 - 2014
Travelers 1989 - 2008
Skills
Commercial Insurance, Property & Casualty..., Underwriting, Commercial Lines, Casualty, Claim, Liability, Professional Liability, Legal Liability, Workers Compensation, Umbrella Insurance, General Insurance, Casualty Insurance, Brokers, Risk Management
Education
Northern Illinois University 1985 — 1988
MBA, Management / Finance
University of Massachusetts Medical School 2010 - Present
Hanover Insurance Group 2006 - 2009
Hanover Insurance Group 1999 - 2005
Hanover Insurance 1998 - 1999
Hanover Insurance 1996 - 1997
Hanover Insurance 1990 - 1995
Skills
Deferred Compensation, Employee Benefits
Education
Babson College
BS, Business/Finance
Hanover Insurance Group June 2011 - Present
The Sunglass Hut April 2009 - Present
The Body Shop December 2008 - November 2012
OurStage May 2008 - September 2008
Skills
Customer Service, Social Media, Facebook, Microsoft Office, Marketing, PowerPoint, Sales, Social Networking, Outlook, Salesforce.com, Leadership, Time Management, Microsoft Excel
Education
Merrimack College 2008 — 2010
Business Management
Hanover Insurance Group 2009 - Present
OneBeacon Insurance November 1997 - December 2009
OneBeacon Insurance November 1997 - December 2009
Skills
Insurance, General Insurance, Legal Liability, Professional Liability, Claim, Claims Management, Reinsurance
Education
University of Rhode Island 1976 — 1980
Bachelor of Science (BS), Business/Managerial Economics
Hanover Insurance November 1988 - Present
Hanover Insurance Group 2007 - 2009
Allmerica Financial 1988 - 2005
Skills
Vendor Management, Change Management, Business Analysis, Insurance, IT Strategy, Process Improvement, General Insurance, Underwriting, Property & Casualty..., Risk Management, SDLC, Financial Services, Business Process..., Requirements Gathering, Project Portfolio..., Leadership
Education
Assumption College 1984 — 1988
BA, Business Management
The Main Street America Group April 2015 - Present
Eastern States Insurance Agency October 2014 - April 2015
The Hanover Insurance Group September 2012 - September 2014
The Hanover Insurance Group April 2011 - September 2012
Hanover Insurance Group October 2006 - April 2011
Skills
Surety Bonds, Bonds, Underwriting, Claim, Commercial Insurance, Liability, Reinsurance, Professional Liability, General Insurance, Spreadsheets, Financial Accounting, Legal Liability, Research, Workers Compensation, Brokers, Claims Management, Property & Casualty...
Education
Assumption College
B.A, Economics
Air America Inc. January 2014 - Present
Bellagena 2015 - 2015
Bellagena 2015 - 2015
Island Real Estate of Anna Maria Island, Inc August 2010 - January 2014
'Self-Employed' 2010 - 2014
Hanover Insurance Group March 2009 - January 2011
Progressive April 2006 - March 2009
The Hartford January 2002 - April 2007
York Stb. January 1997 - January 2002
Skills
Skin Care, Skin Care Products, Skin Resurfacing, Spa, Day Spa, Swedish Massage, Skin Diseases, Body Massage, Cosmetics, Therapeutic Massage, Sports Massage, Cosmeceuticals, Cosmetology, Medical Terminology, Light Therapy, Sauna, Claim, Insurance, Liability, Leadership, Office Management, Management, Claim Investigation, Policy, Private Investigations, Subrogation, CPT, ICD-9, Disability Insurance, Claims Management, Sales
Education
Thomas Edison State College 2012 — 2014
Master of Business Administration (MBA)
Bradenton Beauty and Barber Academy 2010 — 2012
Aesthetics
Seminole State College of Florida 2005 — 2009
Associates, Business Administration
East Hampton High School 1993 — 1996
Pinnacol Assurance February 2014 - Present
Pinnacol Assurance July 2013 - January 2014
Hanover Insurance Group January 2010 - July 2013
One Beacon April 2007 - January 2010
St Paul/Travelers August 2001 - April 2007
Safeco April 1984 - August 2001
Skills
Property & Casualty..., Sales, Commercial Insurance, Underwriting, Insurance, Casualty, Commercial Lines, Liability, General Insurance, Legal Liability, Workers Compensation, Professional Liability, Umbrella Insurance, Risk Management, D&O, Brokers, Life Insurance, Employment Practices..., Inland Marine, Employee Benefits, Health Insurance, Term Life Insurance, Disability Insurance, Claim, Claims Management, Reinsurance
Education
University of Colorado Boulder 1977 — 1981
Bachelor of Arts (B.A.), Economics
Hanover Insurance Group December 2014 - Present
IFG ( formerly Guilford Specialty Group ) March 2010 - December 2014
Avondale Insurance Associates January 2008 - March 2010
Skills
Insurance, Property & Casualty..., Commercial Insurance, Underwriting, Commercial Lines, Liability, Reinsurance, General Insurance, Brokers
Education
University of Hartford 1975 — 1979
BA, Public Adm
Hanover Insurance Group June 2006 - Present
Crawford Technical Services 2002 - 2006
Crawford & Company 2000 - 2002
Crawford & Company 1998 - 2000
Crawford & Company 1994 - 1998
Skills
Professional Liability, Claim, Subrogation, Property Damage, Claims Management, Casualty, Property & Casualty..., Commercial Lines, Legal Liability, Commercial Insurance, Customer Service, Liability, Litigation Management, Risk Management, Restoration, Insurance
Education
Rutgers, The State University of New Jersey-Newark
B.S.
The Hanover Insurance Group April 2012 - Present
Assurance December 2006 - April 2012
Chubb August 1996 - April 2005
Hanover Insurance Group April 1990 - August 1996
Skills
Associate in Risk..., Associate in Insurance..., Property & Casualty..., Underwriting, Commercial Lines, General Insurance, Liability, Commercial Insurance, Casualty Insurance
Education
College of DuPage
2 years of Undergraduate Classes, Sociology
The Institutes
Associate in Commercial Underwriting, Insurance
New York Life January 2014 - January 2015
Hanover Insurance Group March 2007 - June 2013
Staples Corporation October 2005 - March 2007
Staples Corporation April 2004 - October 2005
Staples Corporation April 2002 - April 2004
Moca Inc May 2000 - April 2002
Skills
Training, Accounts Receivable, Vendor Management, Process Improvement, Sales, Analysis, Accounting, Management, Insurance, Sales Operations, Team Management, Risk Management, Microsoft Excel, Budgets, Leadership, Team Building
Education
Nichols College 2002 — 2005
Masters, Business Administration
Emmanuel College 1998 — 2000
Bachelor's degree, Business Administration and Management, General
Mitten Manufacturing Incorporated April 2015 - Present
Fulton Companies August 2010 - April 2015
Corporate Interiors June 2010 - September 2010
Hanover Insurance Group November 2009 - February 2010
Raymour & Flanigan Furniture June 2007 - November 2009
Skills
3D Modeling, Autodesk Inventor, AutoCAD, 2D Software, Microsoft Word, Microsoft Office, Microsoft Excel, Illustrator, Drawing
Education
Onondaga Cortland Madison BOCES 2010 — 2010
Technical (Certificate), Drafting and Design (AutoCAD)
Cazenovia College 2005 — 2007
Bachelor of Science, Liberal Studies
Monroe Community College 2002 — 2005
Associates, Interior Design
Hanover Insurance Group 2009 - Present
The Hanover Insurance Group 2001 - 2009
Harleysville Insurance 1997 - 2001
Hanover Insurance 1986 - 1997
Skills
Insurance, Liability, Commercial Insurance, Commercial Lines, Legal Liability, Professional Liability, Claim, Casualty, Property & Casualty..., Risk Management, Process Improvement, Reinsurance, Workers Compensation, Claims Management, General Insurance
Education
AIC, CPCU, CIC,CRM
University of Rhode Island
Economics/Resource Economics
University of Rochester
biology/geology
UnitedHealth Group 2013 - Present
CIGNA 2011 - 2012
Middlesex Mutual Assurance Company 2009 - 2010
Hanover Insurance Group 2008 - 2009
Travelers 2007 - 2008
American Express 2006 - 2007
The Hartford 1999 - 2006
Hartford Technology Services Company 1992 - 1999
Skills
Program Management, Project Portfolio..., Project Planning, Leadership, Project Management, Budgets, PMO, SDLC, PMP, Vendor Management, Enterprise Software, Process Improvement, Resource Management, Business Process..., Requirements Gathering, Business Analysis, IT Strategy, Visio, Project Delivery, Requirements Analysis, Business Process, IT Management, MS Project, Information Technology, Business Requirements, Software Project...
Education
University Of Phoenix 2011 — 2011
Certificate, Six Sigma
The George Washington University 1999 — 2000
Master Certificate, Project Management
Corporate University 1994 — 1996
School, Business and Public Management
Tunxis Community Technical College
AS, Business Administration
Allianz Global Corporate & Specialty (AGCS) February 2014 - Present
Endurance February 2013 - Present
Starr Companies August 2008 - February 2013
Hanover Insurance Group August 2004 - August 2008
St. Paul Insurance Company July 1999 - August 2004
Skills
Inland Marine, Real Estate, Property & Casualty..., Underwriting, Insurance, Commercial Insurance, Liability, General Insurance, Workers Compensation, Brokers, Casualty Insurance, Reinsurance
Education
University of Houston 1978 — 1982
B.A., Political Science
AT&T March 2014 - Present
AT&T Mobility July 2008 - March 2014
AT&T August 2004 - July 2008
BT Global Services December 2000 - August 2004
Sprint February 1998 - November 2000
Hanover Insurance Group February 1997 - February 1998
Skills
Network Design, Pre-sales, Managed Services, Telecommunications, VoIP, Wireless, Unified Communications, Solution Selling, MPLS, Direct Sales, Mobile Devices, Ethernet, Account Management, IP, Selling, Sales Management, WAN, Data Center, Sales Process, Wireless Networking, Product Management, Co-location, Sales Operations, Telephony, Sales
Education
Chubb Institute 1996 — 1997
Prof. Certificate, Network Engineering and Data Communications
Radford University 1991 — 1994
BA, Criminal Justice
Wood Rot Farm June 2013 - Present
Hanover Insurance Group 2009 - July 2012
Hanover Insurance October 2009 - February 2011
Travelers Insurance 2006 - 2009
Travelers 2006 - 2009
CNA Insurance 2004 - 2007
Utica National Insurance Group 1994 - 2004
Skills
Commercial Lines, Property & Casualty..., Commercial Insurance, Legal Liability, Umbrella Insurance, Underwriting, Liability, Workers Compensation, Professional Liability, Insurance, Casualty, CPCU, General Insurance, Inland Marine, Liability Analysis, Excess, Brokers, Commercial Vehicle, Middle Market, Product Liability, Indemnity, Insurance Brokerage, D&O, Reinsurance
Education
SUNY Geneseo 1981 — 1984
Bachelor's degree, English Language and Literature/Letters, 3.25
Masi & Bruno June 1987 - Present
Hanover Insurance Group 1987 - Present
Skills
Claim, Litigation Management, Insurance, Liability, Product Liability, Claims Management, Litigation, Personal Injury, Courts, Customer Service
Education
Curry College
Bachelor's degree, Business Administration and Management, General
Hanover Insurance Group July 2010 - Present
OneBeacon Insurance April 2004 - July 2010
Atlantic Mutual Companies October 1993 - April 2004
Skills
Clerical Supervisor, Training Skills, Insurance Claims, Special Account Handling
Education
Hofstra University 1998 — 2006
BA, Management
Nassau Community College 1982 — 1998
Associates Degree, Business Administration
Horace Mann August 1991 - Present
Hanover Insurance Group August 1985 - August 1991
Nationwide Insurance August 1978 - August 1985
Skills
Insurance, SDLC, Property & Casualty..., Agile Methodologies, SOA, Claim, Microsoft SQL Server, Requirements Analysis, General Insurance, Enterprise Architecture, Process Improvement, SQL, Business Analysis
Education
Kent State University 1975 — 1978
BA, Math & Psychology
Hanover Insurance March 1981 - December 2010
Hanover Inurance 1981 - 2010
Hanover Insurance Group 1981 - 2010
Habover Insurance Group 1981 - 2010
Hanover Insurance 1981 - 2010
Skills
Legal Liability, Property & Casualty..., Liability, Claims Management, Insurance, Workers Compensation, Claim, Casualty, General Insurance, Commercial Insurance, Commercial Lines
Education
University of Rhode Island 2001 — 2006
Masters, Adult Education
Emmanuel College 1970 — 1974
BA, History/Education
Liberty Mutual Insurance September 2006 - Present
Hanover Insurance Group May 2004 - September 2006
Johnhancock May 2003 - March 2004
Skills
Reinsurance, Property, Insurance, General Insurance, Actuarial Science, Underwriting
Education
Boston University 2002 — 2004
Master of Science (MS), Actuarial Science
Hanover Insurance Group June 2007 - Present
Skills
Underwriting, Insurance, General Insurance, Legal Liability, Umbrella Insurance
Education
Central Michigan University 2003 — 2007
Bachelor of Arts (B.A.), Interpersonal and Public Communications
Hanover Insurance Group September 2002 - Present
John Hancock Financial Services June 1984 - September 2002
Skills
Accounting, Customer Service, Financial Analysis, Risk Management, Process Improvement, Leadership
Education
Bentley University 1980 — 1984
Bachelor of Science (B.S.), Accountancy
Hanover Insurance Group 1983 - Present
AIG August 1981 - November 1983
Skills
Property & Casualty..., Liability, Professional Liability, Employment Practices..., Commercial Lines, Claim, Casualty, Legal Liability, Litigation Management, Litigation, Product Liability, Personal Injury, Insurance Law, Arbitration, Claim Investigation, Insurance, Claims Management, Workers Compensation, Liability Analysis, Casualty Insurance, Commercial Insurance
Education
Truman State University 1971 — 1975
BS, Business Administration
Hanover Insurance Group April 2000 - Present
Skills
Insurance Coverage, Civil Litigation, Public Liability, Product Liability, Casualty, Commercial Lines, Arbitration, Insurance
Education
The Dickinson School of Law
Doctor of Law (J.D.)
University of Maryland College Park
Bachelor of Arts (B.A.), English
Hanover Insurance Group September 1981 - Present
Skills
MS Office, HP Hardware, HP, Requirements Gathering, Process Improvement, Quality Center, Microsoft Office, Risk Management, Visio, SDLC, Program Management, Data Analysis, Public Speaking, Computer Hardware, Analysis, Vendor Management, Change Management, Management, Leadership, IT Service Management, Project Management, Project Planning
Education
Quinsigamond Community College 2001 — 2002
Semester of Spanish
Salter School and Central New England College 1974 — 1976
Secretarial Certificate and Computer Science Certificate, Medical and Computer Science
Bristol West Insurance Group July 2013 - Present
Hanover Insurance Group October 2010 - Present
Nationwide Insurance 1996 - 2010
Skills
Property & Casualty..., Underwriting, General Insurance, Casualty, Liability, Risk Management, Process Improvement, Actuarial Science
Education
The Ohio State University 1989 — 1994
Bachelor of Science (BS), Actuarial Science
Hanover Insurance Group August 2010 - Present
Marlborough Hospital April 1979 - November 2009
Skills
Medical Coding, Nursing, Medical Claim Reviews, Acute Care, Orthopedic, Medical Surgical, Oncology, Cardiology, Case Managment, Geriatrics, Staff Education...
Education
Salem State College 1974 — 1978
1978, Registered Nursing/Registered Nurse
Hanover Insurance Group October 1991 - Present
Prime Computer March 1988 - October 1991
Data General June 1984 - March 1988
Skills
Property & Casualty..., SOA, DB2, SDLC, Insurance, Business Analysis, JCL, Requirements Gathering, Requirements Analysis, Business Requirements, Quality Center, Solution Architecture, COBOL, Oracle, Data Integration, Technology E&O, Websphere, WebSphere Process Server, Software Documentation, Java Enterprise Edition, Systems Analysis, Databases, Web Services, Testing, Database Design, Enterprise Architecture, ETL, Toad, Process Improvement, Mainframe, Agile Methodologies, Visio, Microsoft SQL Server
Education
Worcester Polytechnic Institute
Bryant University 1980 — 1984
Hanover Insurance Group January 2010 - Present
Wildwood Smokehouse July 2004 - Present
Dominion Day Services August 2011 - May 2013
One Beacon Insurance April 2006 - December 2009
Atlantic Credit & Finance October 2004 - April 2006
Skills
Underwriting, Insurance, Excel, Word, PowerPoint, Microsoft Office, Property & Casualty..., General Liability, Casualty, General Insurance, Commercial Lines, Umbrella, Workers Compensation, Customer Service
Education
State University of New York at Oswego 2001 — 2004
Bachelors, Economics
Susquehanna University 2000 — 2001
Finance
Hanover Insurance Group February 1998 - Present
Enterprise Rent-A-Car June 1997 - February 1998
Enterprise Rent-A-Car August 1996 - May 1997
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Claims Management, Commercial Lines, Property Damage, Claim Investigation, Analysis, Casualty, Accident, Claims Handling, Risk Assessment, Claim, Claims Resolution, Marine Insurance, Reinsurance, Xactimate, Umbrella Insurance, Process Improvement, Product Liability, Inland Marine, Negotiation, Litigation Management, Employment Practices..., Fraud, Mold Remediation, Customer Service, Legal Liability, Underwriting, D&O, Liability Analysis, Property Claims, Liability, Adjustments, New Business Development, Actuarial Science, Insurance Adjusting, Excess, Subrogation, Insurance Law, Investigation, Risk Management, Property, Professional Liability
Education
Embry-Riddle Aeronautical University 1991 — 1995
Aviation Maintenance Management
Hanover Insurance Group
Skills
Insurance, Insurance Claims, Claims, Negotiation, Product Liability, Litigation, Liability, Personal Injury, Claims Management, Claim, Property & Casualty..., Legal Liability, Health Insurance, Insurance Law, Property Damage, Public Liability, Arbitration, Liability Analysis, Litigation Management, Subrogation, Casualty, Claim Investigation, Adjustments, Professional Liability, Property Claims, Claims Handling, Claims Resolution, Workers' Compensation..., Accident, Commercial Insurance, General Insurance, Commercial Lines, Underwriting, Umbrella Insurance, Inland Marine, Excess, Workers Compensation, Claims Investigations, Insurance Adjusting, CPCU, Casualty Insurance, Settlement, Auto Claims, Investigation
Education
Montclair State University 1982 — 1986
B.S., accounting
Hanover Insurance Group 2011 - Present
Hanover Insurance Group September 2001 - December 2011
Skills
Claim, Workers Compensation, Insurance, Litigation, Property & Casualty..., Commercial Insurance, General Insurance, Legal Liability, Liability, Casualty, Claims Management, Underwriting
Education
University of New Hampshire 1988 — 2000
Bachelor of Arts (BA), Economics
Merrimack Repertory Theatre August 2015 - Present
Four Seasons Photography April 1990 - Present
OneShield January 2014 - June 2014
SJA Coaching February 2012 - January 2014
Hanover Insurance Group 2006 - October 2011
The Hanover Insurance Company 1997 - 2006
The Hanover Insurance Company 1988 - 1997
Skills
Underwriting, Microsoft Office, Language, Financial Analysis, Writing, Research, Auditing, Training, Product Development, Photography, QuickBooks, Internet, Surety, Professional Liability, Customer Service, Budgets, Analysis, Finance, Microsoft Excel, Risk Management, Leadership, Small Business, Account Management, Bonds, Marketing, Time Management, Portfolio Management, Microsoft Word, Business Analysis, PowerPoint, Data Analysis, Business Process
Education
University of Vermont
Bachelor of Arts, Foreign Languages and Literatures, General
Simmons College
Undergraduate Study, Foreign Languages and Literatures, General
Hanover Insurance Group May 1990 - Present
The Hanover Insurance Group May 1990 - November 2009
Aetna Property & Casualty February 1988 - April 1990
Skills
Insurance, Insurance Claims, General Liability, Premises Liability, Claims Management, Liability, Property & Casualty..., Claims, Commercial Insurance, Casualty, Claim, Quality Auditing, Claim Investigation, Litigation Management, Workers Compensation, Public Liability, General Insurance, Legal Liability, Commercial Lines, Claims Resolution, Casualty Insurance
Education
College of the Holy Cross 1973 — 1977
BA
CIC designation
Hanover Insurance Group April 1996 - August 2006
Skills
Customer Service
Education
Quinsigamond Community College 1992 — 1994
Liberal Arts
Hanover Insurance Group September 2002 - Present
Skills
Liability, Property & Casualty..., Workers Compensation, Insurance, Customer Service, Commercial Insurance, Safety Consulting, Claims Management, Claim, Legal Liability, Commercial Lines, Construction Safety, Reinsurance, Risk Management, Casualty Insurance, Training, Underwriting
Education
The University of Texas at Austin 1980 — 1985
Bachelor of Science (BS), Mechanical Engineering
Hanover Insurance Group November 2006 - Present
Ernst & Young September 2002 - November 2006
Skills
Process Improvement, Financial Analysis, Insurance, Financial Reporting, Enterprise Risk..., Business Analysis, Accounting, Internal Controls, Sarbanes-Oxley Act, Business Process..., Financial Modeling, Strategic Financial..., Mergers & Acquisitions, Internal Audit
Education
Northeastern University - Graduate School of Business Administration 2001 — 2002
MS/MBA, Accounting and Business Administration
College of the Holy Cross 1998 — 2001
Bachelor of Arts, Biology and Political Science
The Hanover Insurance Group July 2013 - Present
Hanover Insurance Group July 2008 - July 2013
Chase and Lunt Insurance August 2007 - July 2008
Finn's JM&J Insurance Agency March 2003 - August 2007
Huron River Area Credit Union 1993 - 2003
Skills
Insurance, Quality Auditing, Quality Assurance, Time-efficient, Supervisory Skills, Project Management, Therapeutic Massage, Neuromuscular Therapy, Myofascial Release..., Property, Call Centers, Fundraising, General Insurance, Underwriting, Nonprofits, New Business Development, Claim, Sales, Salesforce.com, Casualty, Umbrella Insurance, Liability, Analysis
Education
Ann Arbor Institute of Massage Therapy 2006 — 2007
Certificate, Massage Therapy
Washtenaw Community College
Accounting and Finance
Selective Insurance August 2014 - Present
NTT DATA January 2002 - August 2013
PwC June 1996 - June 2001
Hanover Insurance Group 1991 - 1996
Hospital Trust Bank October 1988 - September 1991
Skills
SDLC, Requirements Analysis, Software Project..., Business Analysis, Requirements Gathering, Data Warehousing, IT Strategy, SOA, Business Intelligence, Solution Architecture, Enterprise Architecture, DB2, SQL, Oracle, Business Process, Vendor Management, Software Development, Integration, PMO, Project Portfolio..., Data Modeling, Business Process..., Global Delivery, Visio, PL/SQL, Database Design, Systems Analysis, Program Management, Data Integration, ITIL, Web Services, Change Management, Process Improvement, Business Objects, SharePoint, Business Requirements, Databases, Microsoft SQL Server
Education
University of Rhode Island 1983 — 1987
BS, Computer Science and Mathematics
Implement Informatics Inc. Staffing July 2014 - Present
Compuware Professional Service September 2013 - July 2014
Jervis B. Webb Company January 2012 - March 2012
OneShield June 2007 - November 2011
Keane January 2002 - June 2007
Hanover Insurance Group June 1999 - December 2001
Skills
SQL, Programming, C, Shell Scripting, Software Development, SDLC, Visual Basic, Python, PL/SQL, Windows Programming, XML, Agile, Automation, Jenkins, Continuous Improvement
Education
Lake Superior State University 1984 — 1990
Automated Systems Engineering Technology, Robotics, Machine Vision
Hanover Insurance Group March 2005 - Present
Kemper Insurance Company January 1989 - February 2005
Skills
Underwriting
Education
Minnesota State University, Mankato 1964 — 1968
BS, Math
The Hanover Insurance Group 2006 - 2013
Hanover Insurance Group 2005 - 2006
Travelers/St Paul Insurance 2001 - 2004
Safeco Insurance Company 2000 - 2001
St. Paul Fire & Marine Insurance Co 1995 - 2000
Skills
Commercial Lines, Underwriting, Property & Casualty..., Casualty, Commercial Insurance, Liability, General Insurance, Workers Compensation, Insurance, Inland Marine, Claim, Excess, Umbrella Insurance
Education
University of Dayton
Bachelor of Science (BS), Business Administration with concentration in Marketing
EMC Insurance Companies June 2013 - Present
Hanover Insurance Group June 2009 - May 2013
OneBeacon Insurance March 2007 - October 2008
Norfolk & Dedham Group October 1999 - March 2007
Kemper Insurance 1978 - 1999
Skills
Package, auto, umbrella...
Education
Western New England College
Master of Business Administration, Management
Bryant University
Bachelor of Science Business Administration, Management
Hanover Insurance Group October 2005 - Present
Education
Stephen F. Austin State University 1970 — 1974
Bachelor of Business Administration (BBA), Business Administration and Management, General