Health Care Service Corporation
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Health Care Service Corporation Employees
HEALTH CARE SERVICE CORPORATION November 2011 - Present
CNA Insurance April 2010 - April 2011
Genworth Financial May 2004 - April 2010
Genworth Financial 2002 - 2004
GE FINANCIAL 1999 - 2002
GE CAPITAL 1996 - 1999
Independent Contract Developer 1995 - 1996
FARMERS INSURANCE GROUP 1990 - 1995
Skills
Vendor Management, Program Management, SDLC, Leadership, Software Development, Process Improvement, Strategic Planning, Business Intelligence, Strategy, Mergers & Acquisitions, Project Management, Integration, Outsourcing, IT Strategy, Mergers, Insurance, Enterprise Software, Analytics, Business Analysis, Databases, Team Management, Project Planning, Change Management, IT Management, Enterprise Architecture, Consulting, Information Technology, Business Process..., Business Process, Project Portfolio..., PMO, Executive Management
Education
University of Virginia 2003 — 2004
MS
California State Polytechnic University-Pomona 1987 — 1990
BS
New Mexico Military Institute 1985 — 1987
AA
Health Care Service Corporation June 2015 - Present
Health Care Service Corporation July 2013 - June 2015
Health Care Service Corporation January 2011 - July 2013
Health Care Service Corporation January 2006 - January 2011
Health Care Service Corporation May 2004 - January 2006
Health Care Service Corporation August 2002 - May 2004
APR January 1999 - August 2002
News Wheels 1995 - 1999
Skills
Dreamweaver, Graphic Design, Adobe Creative Suite, Art Direction, Custom Facebook Pages, HTML emails, HTML, jQuery, CSS, Brand Awareness, Email Marketing, Silverpop, Online Marketing, Typography, User Interface Design, Web Design, Direct Mail, Flash, Banners, Brochures, Logo Design, User Interface, Creative Direction, Marketing, Adobe Acrobat, Graphics, Newsletters, InDesign
Education
Columbia College Chicago 2002 — 2009
BFA - Graphic Design, Web and Print
HR BCBSIL - Management Effective Series 2012 — 2012
Certficate of Completion, Management
Digital Boot Camp - Chicago 2009 — 2009
Certificate of Completion, Creating HTML Email Campaigns Specialist
KCM Consulting Services, Inc. March 2008 - Present
Vosges Haut-Chocolat March 2013 - Present
closerlook, inc. 2008 - Present
Blue Cross/ Blue Shield June 2003 - March 2008
Health Care Service Corporation February 1989 - March 2008
United Vacations March 1985 - February 1988
Skills
Human Resources, Change Management, Organizational..., Leadership Development, Team Building, Leadership Retreats, Strategic Planning, Training Delivery, Performance Management, Human Performance, Workshop Facilitation, Communication Training, Organizational Behavior, Executive Coaching, Vendor Management, Recruiting, Project Management, Talent Acquisition, Instructional Design, Coaching, Talent Management, Strategy, Employee Engagement, Cross-functional Team..., Program Management, Management, Succession Planning, Confectionery, Manufacturing, Employee Relations, Food Manufacturing, Employee Benefits, Leadership, Process Improvement, Organizational..., Project Planning
Education
California Polytechnic State University-San Luis Obispo 1980 — 1985
BA, Business/HR
University of California, Santa Barbara 1983 — 1984
Certificate, Graphic Communication
Benedictine University
Organizational Development
Decision Analyst, Inc. November 2012 - Present
The Power Of ZoomM Marketing 2010 - June 2012
Creative Marketing Enterprises/c8mr 2007 - 2009
Health Care Service Corporation 2006 - 2007
The Scotts Miracle-Gro Company 2005 - 2005
DSS Research 2002 - 2005
MORPACE International 2000 - 2002
Blue Cross Blue Shield of Texas 1995 - 2000
Aetna 1988 - 1992
PARTNERS National Health Plans 1986 - 1992
Skills
Marketing Research, Market Research, Segmentation, Quantitative Research, Marketing Strategy, Consumer Behaviour, Marketing, Competitive Analysis, Advertising Research, Strategy, Focus Groups, Customer Insight, Qualitative Research, Analytics, Leadership, Marketing Analytics, Questionnaire Design, Strategic Planning, Product Development, Management, Integrated Marketing, Brand Equity, B2B, Competitive Intelligence, Social Media Marketing, Online Marketing, Marketing Management, Digital Marketing, Team Building, Marketing Communications, Direct Marketing, Predictive Modeling, Market Analysis, Multivariate Analysis, AAU, Medicare, Medicaid, Innovation, Market Intelligence, Product Marketing, Promotions, Brand Measurement, Concept testing, Conjoint Analysis, Choice Modeling
Education
Baylor University - Hankamer School of Business
Bachelor of Business Administration (BBA), Marketing
The University of Texas at Arlington
Master of Business Administration (MBA), Marketing Research
Health Care Service Corporation November 2011 - Present
Various west suburban school districts August 2004 - 2011
First Health 1998 - 2001
First Health August 1992 - October 1998
Skills
Process Improvement, Call Centers, Change Management, Leadership, Team Building, Customer Service, Cross-functional Team..., Business Process..., Management, Strategic Planning, Program Management, Health Insurance, Project Management, Training, Performance Management
Education
Columbia Business School
MBA, Management of Organizations
National-Louis University
MAT, Masters of Teaching
Northwestern University
BS, Communication Studies
Harris Consulting July 2013 - Present
Sing to Live - Live to Sing NFP (Sing to Live Community Chorus) January 2005 - Present
Health Care Service Corporation 1994 - July 2012
Skills
Choral, Musical Theatre, Singing, Captivate, Instructional Design, Marketing, Change Management, Strategic Planning, Music, Organizational..., Blended Learning, Leadership Development, Organizational..., Program Management, Fundraising, Team Building, Employee Training, Learning Management, Customer Service, Needs Analysis, Nonprofits, Talent Management, Training, Performance Improvement, Instructor-led Training, Staff Development, Workshop Facilitation, E-Learning, Executive Coaching, Adult Education, Emotional Intelligence, Coaching, Conflict Resolution, Leadership, Performance Management, Training Delivery, Culture Change, Program Facilitation, Career Development, Management Development, Strategy, Management Consulting, Employee Engagement
Education
Cleveland State University
Health Care Service Corporation February 2015 - Present
Brilliant™ July 2014 - February 2015
EY January 2011 - September 2013
Skills
External Audit, Internal Controls, Auditing, Financial Reporting, Accounting, Financial Accounting, US GAAP, GAAP, Sarbanes-Oxley Act, Financial Statements, Assurance, Financial Analysis, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Internal Audit, Process Improvement, Account Reconciliation
Education
Arkansas State University 2007 — 2010
Bachelor of Science (BS), Accounting, Major GPA: 3.9/4.0
TEKSystems Consultant at Exelon Corporation - Chicago March 2012 - Present
Bank of America Merrill Lynch March 2010 - February 2012
Health Care Service Corporation November 2007 - March 2010
SunGard Futures Systems 2005 - 2007
Bank of America 2004 - 2005
Gordon Food Service 2000 - 2005
Skills
Websphere, Weblogic, Spring, DB2, SOAP, XML, JDBC, Web Services, WSDL, LDAP, Linux, HTML, Toplink, SOA, Agile Methodologies, SDLC, Java Enterprise Edition
Education
Miami University 1991 — 1994
MS, Computer & Information Systems
China University of Geosciences (Beijing) 1983 — 1986
MS, Engineering
Changchun University of Science and Technology 1977 — 1982
BS, Engineering
Health Care Service Corporation November 2014 - Present
TCA Holdings December 2012 - November 2014
Walmart Stores Inc. June 2011 - December 2012
Skills
Microsoft Office, Microsoft Visio, Microsoft Project, Customer Service, Associate Engagement, Team Leadership, Accounting, Visio, Retail, Human Resources, Budgets, Payroll
Education
Ball State University - College of Business 2007 — 2012
BS, Accounting and Business Administration
Northwestern University November 2013 - July 2014
Northwestern University October 2012 - January 2013
Health Care Service Corporation January 2008 - April 2011
DG FastChannel July 2003 - May 2007
Leo Burnett Worldwide January 2001 - January 2002
Columbia College Chicago January 1999 - January 2000
Skills
Advertising, Radio, Television, Video, Editing, Microsoft Excel, PowerPoint, Employee Benefits, Online Advertising, Video Editing, Microsoft Word, Digital Media, Video Production, Insurance, Analysis, Customer Service, Leadership, Social Media, Social Media Marketing
Education
Capella University 2014 — 2016
Master of Public Health (MPH), Health/Health Care Administration/Management
Columbia College Chicago 1998 — 2002
BA, Television Production
WhitneyYoung Magnet High School
Health Care Service Corporation 2007 - 2014
Health Care Service Corporation 2004 - 2007
Health Care Service Corporation 1994 - 2004
Skills
Health Policy, HIPAA, Health Insurance, Medicare, Insurance, Managed Care, Process Improvement, Call Centers, Disease Management, Leadership, Disaster Recovery, IT Management, Strategy, Business Analysis, Management, Vendor Management, Strategic Planning, Business Process..., Change Management, Program Management
Education
Loyola University, Chicago 1988 — 1991
Master of Business Administration (M.B.A.), Finance
Augustana College, Rock Island, Illinois 1977 — 1981
Bachelor's Degree, Accounting and Business Administration
Health Care Service Corporation September 2011 - Present
Health Care Service Corporation March 2007 - September 2011
Health Care Service Corporation January 2004 - February 2007
Health Care Service Corporation June 2000 - December 2003
CompuPros March 1998 - October 1999
Price Waterhouse\Computer Language Research October 1996 - March 1998
Electronic Data Systems (EDS) January 1993 - October 1996
Skills
SDLC, Business Analysis, Microsoft SQL Server, Program Management, Testing, Project Planning
Education
Ball State University
Bachelor of Science (BS), Management Information Systems
Ball State University
Master of Science (MS), Information Communication Science
Cadence Health January 2012 - December 2014
Cadence Health May 2010 - December 2011
Taproot Foundation February 2010 - September 2010
HCSC (Blue Cross Blue Shield of IL, TX, OK, NM) January 2009 - December 2009
Health Care Service Corporation June 2004 - January 2009
Harlem Furniture 2004 - 2004
Alberto Culver 2002 - 2003
USFreightways 2001 - 2002
Tellabs 2000 - 2001
Motorola 1999 - 1999
Skills
Workforce Planning, Onboarding, Talent Management, Employee Engagement, Performance Management, Succession Planning, SuccessFactors, Epic, Organizational Design, Talent Acquisition, People Management, Talent Assessment, Leadership Development, Strategic Planning, Thought Leadership, Healthcare, Board Development, Project Planning, Organizational..., 360 Feedback, Competency Management, Potential, Collaborative, Emotional Intelligence, Business Integration, HR Strategy, Human Capital Management, Goal Development, Training, Management, HR Transformation, Leadership, Recruiting, Human Resources, Employee Relations, Organizational..., Career Development, Performance Improvement, Strategy, Conflict Resolution, HRIS, Change Management, Project Management, Coaching, Human Capital, Job Analysis, Mergers & Acquisitions, New Hire Orientations, Organizational..., Team Leadership
Education
Benedictine University 2008 — 2012
MS
Northern Illinois University 1993 — 1997
Bachelors Degree
Aon Hewitt February 2012 - Present
Health Care Service Corporation October 2011 - February 2012
Aon Hewitt August 2006 - September 2011
Skills
Employee Benefits, Actuarial Science, Actuarial Consulting, Actuaries, Pricing, Insurance, Health Insurance, Defined Benefit, Health Care Reform
Education
Ball State University 2002 — 2006
Bachelor of Science, Actuarial Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - November 2013
Health Care Service Corporation June 2008 - January 2012
Skills
Internal Audit, Internal Controls, Auditing, Insurance, IT Audit, Accounting, Model Audit Rule, TeamMate, Supplier Risk Management, Vendor Audit, Information Technology, Tax, Risk Management, Process Improvement, Governance, Business Process, Analysis
Education
Boston College 2004 — 2008
Bach, Accounting and Finance
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - June 2015
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - July 2014
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - October 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - January 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2010 - March 2011
Health Care Service Corporation 2007 - 2008
i.c.stars 2006 - 2007
Skills
Access, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Training, Outlook, Process Improvement, Team Building, Analysis, Troubleshooting, Inventory Management, System Administration, Team Leadership, Program Management, Strategic Planning, Supervisory Skills, Change Management, Management, Leadership, Lotus Notes, Software Documentation, Visio
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Public Administration (M.P.A.)
DeVry University 2007 — 2012
Bachelors
DeVry University 2007 — 2011
Associates
Chamberlain College of Nursing
Bachelor of Science (B.S.)
Accurate Group April 2014 - July 2014
Zonta Club of Cleveland 1998 - 2014
Health Care Service Corporation February 2011 - March 2011
Dearborn National, formerly Fort Dearborn Life Insurance Company November 1998 - July 2009
Catholic Charities Services Corporation October 1995 - November 1998
Hausser & Taylor LLC February 1995 - April 1995
U.S June 1990 - September 1993
Skills
Analysis, Auditing, General Ledger, Financial Reporting, Budgets, Insurance, Microsoft Excel, Payroll, Financial Analysis, Accounting, Microsoft Office, Process Improvement, Tax, Fixed Assets, Financial Accounting, QuickBooks, Internal Audit, CPA, Management, PowerPoint, Non-profits, Finance, Accounts Receivable, Organizational..., Accounts Payable, Sarbanes-Oxley Act, Internal Controls, PeopleSoft, Cost Accounting, Employee Benefits, Sarbanes-Oxley, Investments, Fundraising, Word, Excel, Mentoring, Cash Receipts, Great Plains Software, Outlook, Bank Reconciliation, Internet Banking, Escrow
Education
Life Management Institute 1999 — 2004
FLMI, AIAF, Fellow, Life Management Institute; Insurance Accounting and Finance
Cleveland State University 1999 — 2000
MBA, Business Administration
Cleveland State University 1993 — 1995
MAFIS, Master's in Accountancy & Financial Information Systems
Montana State University-Billings 1987 — 1991
B.S., Business Administration - Accounting
Montana State University - Billings (formerly Eastern Montana College)
Bachelor of Science; BSBA, Business Administration; double; Accounting and Information Systems
Health Care Service Corporation 1995 - Present
Blue Cross and Blue Shield of Texas / HMO Blue (HCSC / BCBSTX / FDL) 1995 - Present
Temerlin McClain 1992 - 1995
PARTNERS Health Plans June 1990 - April 1992
OPUBCO 1986 - 1990
Education
Baylor University
BBA
University of Oklahoma
MA
Health Care Service Corporation January 2010 - Present
Skills
Accounting, Tax, Tax Research, CPA, Tax Preparation, Financial Accounting, Financial Statements, Financial Reporting, Compliance, PeopleSoft, Account Reconciliation, Vertex, QuickBooks
Education
Columbia College Chicago 2011 — 2015
Art History
University of Kansas - Graduate School of Business 1999 — 2000
Masters, Accounting and Information Systems
The University of Kansas 1995 — 1999
Bachelor of Science, Accounting
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - June 2013
Health Care Service Corporation December 2010 - March 2012
Grand Homes May 2010 - December 2010
Capital One Auto Finance January 2006 - January 2009
Skills
Account Management, Marketing, Employee Benefits, Employee Training, Microsoft Excel, Marketing Strategy, Team Building
Education
Capella University 2011 — 2014
Healthcare Managent, Marketing
Dallas County Community College 2009 — 2010
Culinary Arts
Collin County Community College 2005 — 2006
Business
Southwestern Assemblies of God University 2004 — 2005
Church Ministries
Health Care Service Corporation March 2014 - Present
Health Care Service Corporation January 2012 - Present
Rose International March 2011 - January 2012
Tribune Company September 2008 - June 2010
Allstate Insurance September 2000 - September 2008
CNA Insurance May 1994 - September 2000
Pena and Associates April 1992 - February 1994
KPMG Peat Marwick September 1989 - February 1992
Skills
IT Audit, Risk Management, Information Technology, SDLC, Governance, Process Improvement, Disaster Recovery, Sarbanes-Oxley Act, CISA, ITIL, Information Security, Auditing, IT Strategy, Vendor Management, Leadership, Business Continuity, Business Analysis, Internal Controls, Security, COBIT, Business Process, PMP, HIPAA, Computer Security, Active Directory, Data Center, Change Management, PCI DSS, CISSP, IT Service Management, IT Management, Business Process..., SOX, Affordable Care Act
Education
American Sentinel University 2000 — 2002
MS
United States Military Academy at West Point 1976 — 1980
Health Care Service Corporation October 2009 - Present
HCSC - Blue Cross Blue Shield of Illinois September 2008 - October 2009
Blue Care Network July 2003 - September 2008
Blue Cross Blue Shield of Michigan June 1999 - 2003
Education
Central Michigan University 2003 — 2006
Doctorate, Health Administration
Health Care Service Corporation May 2015 - Present
Employment Practices Solutions, Inc. January 2010 - Present
Daley & George, Ltd. 1989 - 1996
Education
Chicago-Kent College of Law, Illinois Institute of Technology 1985 — 1988
Doctor of Law (J.D.)
University of Illinois at Urbana-Champaign 1981 — 1985
B.A. Economics
Health Care Service Corporation October 2014 - March 2015
Target November 2012 - November 2014
US Security Associates September 2011 - November 2012
Skills
Microsoft Office, P.E.R.C Certified, Customer Service, Loss Prevention, Physical Security, Surveillance
Education
College of DuPage 2011 — 2013
Associate's Degree, Criminal Justice
BTB Associates LLC January 2008 - Present
Health Care Service Corporation- Blue Cross and Blue Shield of IL, Tx, OK, NM August 1999 - April 2008
Health Care Service Corporation January 1999 - January 2008
Blue Cross and Blue Shield of Illinois January 1999 - January 2006
Anthem March 1992 - March 1999
Health Care Service Corporation December 1984 - February 1999
Anthem Blue Cross and Blue Shield (Ohio January 1992 - January 1999
Blue Cross and Blue Shield of Illinois January 1984 - January 1992
Illinois Hospital Association January 1981 - November 1984
American Hospital Association 1979 - 1981
Skills
Medicare, Healthcare, Healthcare Information..., Health Policy, Healthcare Management, Provider Relations, Process Improvement, Utilization Management, Hospitals, Strategy, Employee Benefits, Pharmacy Benefit..., Strategic Planning
Education
Brown University 1971 — 1975
BA, English
Yale University School of Public Health 1971 — 1975
MPH/MHA, Hospital and Health Administration
Health Care Service Corporation February 2014 - Present
HSBC September 2007 - Present
Skills
Corporate Law, Legal Writing, Contract Negotiation, Corporate Governance, Intellectual Property, Risk Management, Vendor Management, Licensing, Mergers & Acquisitions, Analysis, Business Process..., Commercial Litigation, Governance, Management, Negotiation, Policy, Process Improvement, Procurement, Program Management
Education
Loyola University Chicago School of Law 2008 — 2010
Master of Jurisprudence, Law
Clark Atlanta University 1997 — 2001
BACHELOR OF ARTS
MasterCard May 2012 - April 2014
Health Care Service Corporation December 2008 - May 2010
Royal Bank of Scotland February 2005 - December 2008
JPMorgan Chase June 2000 - February 2005
Old Kent Bank October 1997 - May 2000
Education
The University of Chicago Booth School of Business 2013 — 2015
Master of Business Administration (M.B.A.)
Babson College 2007 — 2007
Northern Illinois University 1985 — 1989
BS
Health Care Service Corporation May 2015 - Present
Employment Practices Solutions, Inc. January 2010 - Present
Daley & George, Ltd. 1989 - 1996
Skills
Employment Law, Financial Analysis, Private Investigations, Training, Coaching, HR Consulting
Education
Chicago-Kent College of Law, Illinois Institute of Technology 1985 — 1988
J.D.
University of Illinois at Urbana-Champaign 1981 — 1985
B.A., Economics
Trinity University
Health Care Service Corporation February 2006 - November 2014
Accenture HR Services 2002 - 2006
Sprint PCS 1998 - 2002
Prudential Insurance 1996 - 1998
Skills
Workforce Planning, Organizational..., Human Capital Management, Talent Management, Performance Management, Leadership Development, Business Process..., Employee Engagement, Organizational Design, Personnel Management, Management, Process Improvement, Onboarding, Vendor Management, Succession Planning, Organizational..., HRIS, Change Management, Instructional Design, Training, Human Resources, Management Consulting, Program Management, Applicant Tracking..., Sourcing, Technical Recruiting, SDLC, Employee Relations, Employee Benefits, PeopleSoft, Talent Acquisition, College Recruiting, HR Consulting, Interviews, Consulting
Education
Northwestern University 2010 — 2015
Bachelor of Science (BS), Leadership and Organizational Behavior
Alcorn State University 1990 — 1991
Health Care Service Corporation October 2006 - Present
Lakeshore Athletic Club April 2010 - January 2011
Tek Systems August 2004 - December 2005
Skills
Strength Training, Personal Training, Balance, Core Strength, Customer Service, Lotus Notes, Microsoft Office, Software Documentation, Team Building, Management, Project Management, Account Management, Coaching, Windows 7, Insurance, Process Improvement, Strategic Planning, Business Analysis, Troubleshooting, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2007 — 2015
MISM, Management of Information Systems, GPA 3.76
Barat College of DePaul University 2004 — 2007
BA, Computer Information Systems
Illinois State University
Health Care Service Corporation April 2013 - Present
BlueCross BlueShield of OK - Kelly Services November 2011 - March 2013
STATE FARM INSURANCE AGENCY, INC August 2009 - August 2010
Ecolab, Inc / KELLY SERVICES November 2009 - July 2010
Kelly Services / Ecolab, Inc. November 2009 - June 2010
BlueCross BlueShield of MN November 2008 - November 2009
Blue Cross Blue Shield November 2008 - November 2009
Blue Cross Blue Shield May 2008 - October 2008
Kelly Services May 2008 - September 2008
HCSC March 1998 - April 2008
Skills
Training, Software Documentation, Data Entry, Insurance, Employee Benefits, Administrative..., Visio, Administrative..., Onboarding, Access, High Level Of Accuracy, Process Improvement, Multi-task & Handle..., Benefits Administration, Team Building, Health Insurance, Customer Service, Leadership
Education
Central Christian College 1985 — 1987
Associates of Arts, Secretarial Science
Central College 1985 — 1987
AA, Secretarial Science
Health Care Service Corporation October 2014 - Present
Health Care Service Corporation September 2009 - September 2014
Blue Cross Blue Shield of Texas August 2004 - August 2009
Blue Cross Blue Shield of Texas August 1995 - July 2004
Skills
HIPAA, Healthcare Information..., Healthcare, Process Improvement, Healthcare Management, SDLC, Business Analysis, Insurance, Medicare, Business Process..., Program Management, Vendor Management, Strategic Planning, Cross-functional Team..., Health Insurance, IT Strategy, Healthcare Industry, Project Management, IT Management, Product Management, Executive Management, Strategy, Management, Managed Care, Medicaid, Software Documentation, Change Management, Healthcare Consulting, Business Process, Business Intelligence, Leadership, PMO, PMP
Education
University of Phoenix 2006 — 2008
MBA, Business Administration
Amberton University 1997 — 1999
Bachelor of Business Administration (BBA), Management Information Systems, General
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Health Care Service Corporation September 2011 - May 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - September 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2009 - January 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - January 2009
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2004 - January 2007
Skills
Leadership, Health Insurance, Strategic Planning, Insurance, Training, Public Speaking, Account Management, Sales, Health Savings Accounts, Small Business, New Business Development, Customer Service, Employee Benefits, Management, Team Building, Managed Care, Market Research, Customer Retention, Strategy, Healthcare, Property & Casualty..., Analysis, Marketing Strategy, Analytics, Vendor Management, Call Centers, Life Insurance, Brokers, Process Improvement, Human Resources, Retail, Sales Management, Business Analysis, HMO, Defined Contribution, Health Insurance..., Marketing, Internal Communications, Sales Presentations, Leadership Development
Education
Northwestern University - Kellogg School of Management 2015 — 2017
Master of Business Administration (M.B.A.)
Bradley University
Bachelor of Science, Communications / Marketing
Health Care Service Corporation June 2013 - Present
Hallmark Services Corporation November 2011 - Present
Hallmark Services Corporation April 2008 - Present
Hallmark Services Corporation April 2008 - February 2009
Hallmark Services Corporation March 2007 - April 2008
Hallmark Services Corporation June 2002 - March 2007
Provena Mercy Center August 1999 - June 2002
Skills
Employee Relations, Payroll, Leave of Absence, Recruiting, College Recruiting, Sourcing, Policy, COBRA, Customer Service, EEO, SPHR, ADP ReportSmith, Workers Compensation, Call Center, HR Consulting, Call Centers, Human Resources, FMLA, Employee Benefits, Personnel Management
Education
Aurora University 2007 — 2008
MBA, Human Resources Management
Southern Illinois University, Carbondale 1996 — 1999
BS, Healthcare Management Degree
Northern Illinois University 1991 — 1995
BS, General Studies
Health Care Service Corporation October 2013 - Present
Health Care Service Corporation May 2012 - September 2013
Health Care Service Corporation October 2006 - April 2012
Health Care Service Corporation January 2006 - September 2006
Health Care Service Corporation June 2004 - December 2005
Health Care Service Corporation November 2002 - June 2004
Health Care Service Corporation May 2001 - November 2002
Health Care Service Corporation October 1998 - May 2001
Skills
Data Analysis, Microsoft Excel, Business Process, Customer Service, Management, Insurance, Process Improvement, Compliance, Training, Business Analysis, Health Insurance, Employee Benefits, Team Building, Healthcare Industry
Education
Boston College 1995 — 1997
Master of Arts (MA), Counseling Psychology
Southern Illinois University, Carbondale 1989 — 1994
Bachelor of Arts (BA), Psychology
Health Care Service Corporation June 2015 - August 2015
Ingalls Health System May 2014 - August 2014
Wakensys June 2013 - August 2013
Regal Entertainment Group October 2012 - March 2013
Corwin Pharmacy August 2011 - January 2012
Skills
Critical Thinking, Time Management, Social Networking, Teamwork, Project Management, Data Analysis, Problem Solving, Microsoft Excel, Visual Basic, Public Speaking, Microsoft Office, Cash Handling Experience, Writing, Easily Adaptable, CA Clarity, Auditing, Python, SAS Programming, Matlab, JMP, Survey Design, Statistical Modeling, Optimization, Strategy
Education
Boston University 2012 — 2016
Bachelor of Arts (B.A.), Economics/Mathematics, English, Film Studies (Minor)
Morgan Park Academy 2008 — 2012
High School Diploma
Health Care Service Corporation
Skills
Health Insurance, Insurance, Managed Care, Process Improvement, Business Analysis, Data Analysis, HIPAA, Healthcare, Leadership, Employee Benefits, Project Management, Strategic Planning, Vendor Management
Education
Keller Graduate School of Management of DeVry University 2002 — 2005
Master of Business Administration (MBA), Non-Profit/Public/Organizational Management
University of Pennsylvania School of Nursing 1990 — 1995
BSN, Registered Nursing/Registered Nurse
Conversant (Formerly Dotomi) July 2012 - Present
Citadel Investment Group September 2007 - July 2012
Health Care Service Corporation June 2006 - September 2007
JGJ Systems Consultant 2003 to 2007 January 2003 - September 2007
Skills
MySQL 4/5, MySQL DBA, MySQL Tools, Windows Server 2003, TCP/IP, Solaris, DNS, HP, MySQL, Network Administration, Linux, Cisco Technologies, Security, Networking, Troubleshooting, Visio, SAN, Unix, Data Center, Servers, Disaster Recovery, VMware, Infrastructure, System Administration, Shell Scripting, Switches, Firewalls, ITIL, AIX, Citrix, Apache, Network Security, Network Architecture, Perl
Education
Colorado Technical University 2009 — 2010
MSM, Information Systems Management
Westwood College 2003 — 2006
BS, Information Systems Security
Barrington High School 1991 — 1995
Spiritus Communications, Inc. May 2009 - Present
Health Care Service Corporation March 2008 - June 2009
Health Care Service Corporation 2005 - 2008
Health Care Service Corporation 1999 - 2005
Health Care Service Corporation 1996 - 1999
Teaching Family Homes of Upper Michigan 1989 - 1996
Skills
Consultation, Training & Development, Executive Communications, Employee Engagement, Internal Communications, Strategic Communications, Leadership Development, Executive Coaching, Organizational..., Organizational Change, Change Management, Culture Change, Speaking Engagements, Conference Speaking, Published Author, Public Speaking, Corporate Communications, Communication Training, Employee Training, Program Management, Coaching, Thinking Outside The Box, Leadership, Entrepreneurship, Team Leadership, Publishing, Management Consulting, Management, Team Building, Performance Management, Strategic Planning, Human Resources, Project Management, Consulting, Outsourcing, Personnel Management, Workshop Facilitation, Time Management, Training, Thought Leadership, Fundraising, Organizational..., Business Intelligence, Employee Benefits, Management Development, Performance Improvement, Motivational Speaking, Interviews, Executive Management, Emotional Intelligence
Education
Bob Jones University 1992 — 1992
MA, Psychology/Communication
Bob Jones University 1985 — 1988
BA, Psychology/Communication
Health Care Service Corporation August 2014 - Present
Health Care Service Corporation August 2013 - August 2014
Health Care Service Corporation May 2013 - August 2013
JPMorgan Chase & Co March 2010 - May 2013
Advantix Solutions Group March 2013 - March 2013
Wal-Mart November 2009 - March 2010
City of Wylie January 2006 - January 2009
Skills
Process Improvement, Project Management, Microsoft Excel, Teamwork, Team Building, Forecasting, Customer Service, Leadership, Analysis, Marketing, Microsoft Word, PowerPoint, Customer Satisfaction, WebEx, Lotus Notes, Clarity/OBW, TeamRoom, Solutions Delivery..., Microsoft Office for..., Customer Relations, Microsoft Project, Budget Forecasts, Coordinate Meetings, CA Clarity, Interpersonal Skills, Written Communication, Management, Visio, Microsoft Office, Vendor Management
Education
The University of Texas at Dallas - School of Management 2011 — 2013
Bachelor of Science (B.S.), Supply Chain Management
Collin County Community College 2009 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Southeastern Oklahoma State University 2008 — 2009
Aviation, Professional Pilot
Accertify, Inc./AMEX September 2014 - Present
Tony Mendoza, Inc. July 2013 - Present
Health Care Service Corporation August 2006 - July 2013
CSC October 2005 - August 2006
IRI September 2004 - October 2005
Skills
Ansible, Unix, Websphere, Shell Scripting, Perl, Python, Java Enterprise Edition, Linux, Enterprise Architecture, Unix Shell Scripting, IBM HTTP Server, WebSphere Application..., SOA, Software Development, Java, AIX, Apache, Weblogic, Requirements Analysis, SDLC, MySQL, Ruby, Servers, Tomcat, Subversion, Bash, Middleware, System Architecture, CVS, Git, Puppet, WebSphere, Red Hat Linux, Integration, Enterprise Software, System Deployment, Disaster Recovery
Education
College of DuPage 1995 — 1997
Computer Science
University of Illinois at Chicago 1990 — 1992
EE/CS
Illinois Institute of Technology 1988 — 1990
EE/CS
The College of Health Care Professions January 2015 - Present
Nuance Communications January 2013 - Present
Rasmussen College January 2009 - Present
Ultimate Medical Academy Online December 2011 - December 2012
Fisher College November 2011 - November 2012
Mayo Clinic 2005 - 2008
Mayo Clinic 2003 - 2005
Mayo Clinic 2002 - 2003
Mayo Clinic 2001 - 2002
Health Care Service Corporation 2001 - 2001
Skills
Healthcare Information..., Medical Coding, Health Information..., Healthcare, Revenue Cycle, Process Improvement, Teaching, EHR, HIPAA, Management, EMR, Medical Terminology, Healthcare Management, CPT, ICD-9, Medical Billing, Data Analysis, Hospitals, Microsoft Office, Software Documentation, Analysis, Access, Data Entry, Medical Records
Education
The College of St. Scholastica 2007 — 2013
MS, Health Information Management
American InterContinental University 2004 — 2005
BA, Business Administration
Rochester Community and Technical College 2001 — 2004
AAS, Health Information Technology
Health Care Service Corporation July 2010 - Present
Allstate May 2007 - July 2010
Walgreens May 2006 - August 2006
Six Flags Great America May 2005 - August 2005
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Outlook
Education
Bradley University 2003 — 2007
BS, Business Management and Legal Studies, Marketing
Navistar Inc September 2011 - November 2012
Navistar Inc June 2011 - August 2011
Health Care Service Corporation 2008 - 2009
Health Care Service Corporation 2006 - 2008
Health Care Service Corporation 2004 - 2006
Health Care Service Corporation 2000 - 2004
Health Care Service Corporation 1997 - 2000
Health Care Service Corporation 1995 - 1997
Skills
Change Management, Employee Engagement, Training, Leadership, Team Building, Strategic Communications, Strategic Planning, Coaching, Management, Project Planning, Analysis, Event Planning, Start-ups, Program Management
Education
Adler School of Professional Psychology 1995 — 1997
Counseling & Organizatonal Psychology
Illinois State University 1990 — 1994
B.S. In Psychology, clinical and organizational psychology
Health Care Service Corporation April 2013 - Present
Skills
Commercial Litigation, Civil Litigation, Arbitration, Employee Benefits..., Corporate Governance, Class Actions
Education
Boston College Law School 1999 — 2002
J.D., magna cum laude, Law
Augustana College 1995 — 1999
B.A., summa cum laude, Economics, Political Science
Mendota High School
Health Care Services Corporation July 2006 - Present
Health Care Service Corporation 2006 - Present
HCSC 2006 - Present
Daugherty Business Solutions July 1998 - June 2006
Daugherty Systems 1998 - 2006
Daugherty 1998 - 2006
Telegroup June 1994 - July 1998
Silver Streak September 1993 - July 1994
Personal Training Systems February 1993 - July 1993
US Air Force February 1980 - February 1993
Skills
Integration, Project Management, System Architecture, Software Development..., Rational, Databases, Oracle, Microsoft SQL Server, SQL, DB2, Architecture, Unix, Java, Mainframe, Data Modeling, PL/SQL, SDLC, IT Strategy, XML, Business Intelligence, Data Warehousing, Websphere, Requirements Analysis, Enterprise Architecture, Visio, Software Development, .NET, Database Design, ETL, COBOL, Requirements Gathering, Systems Analysis, Solution Architecture, Business Analysis, SOA, Software Project..., Architectures, Process Improvement, Consulting, IT Management, Leadership, Information Technology
Education
University of Phoenix 2003 — 2005
MS-CIS
University of Utah - David Eccles School of Business 1987 — 1987
BS
Community College of the Air Force 1982 — 1982
AAS
Health Care Service Corporation December 2006 - Present
Federal Bureau of Investigation October 1973 - September 2006
Skills
Leadership, Management, Training, Research, Microsoft Excel, Microsoft Word, Investigation, Counterterrorism, Criminal Investigations, Criminal Justice, Government, Law Enforcement, Surveillance, Physical Security, Private Investigations, Internal Investigations, Fraud, Homeland Security, Emergency Management, Microsoft Office, Interrogation, Executive Protection
Education
Archbishop Rummel High School 1967 — 1971
High School
American University
Bachelor of Science, Accounting
Dell SecureWorks January 2010 - Present
SecureWorks November 2007 - Present
Health Care Service Corporation August 2006 - November 2007
Bosch North America 2001 - 2006
Midland Engineering April 1998 - August 2001
Education
Bethel College 2003 — 2005
BS, Organizational Management
DayNine Consulting March 2015 - Present
Workday October 2012 - Present
Health Care Service Corporation September 2007 - October 2012
Hewitt Associates 2004 - 2007
Hewitt Associates 2002 - 2004
Hewitt Associates 1997 - 2002
Skills
PMO, Program Management, Outsourcing, Project Portfolio..., Vendor Management, SaaS, Process Improvement, Software Implementation, Workday, PeopleSoft, Leadership, Management, SDLC, Requirements Gathering, Project Management, Business Process..., PMO Services, Software Project..., Cross-functional Team..., Business Process..., IT Strategy, Business Intelligence, PMP, Global Rollouts, Business Process
Education
Arizona State University, W. P. Carey School of Business 1992 — 1996
Bachelor of Science
Health Care Service Corporation June 2003 - Present
Skills
SAP, Healthcare, Visio, Financial Analysis, Process Improvement, Budgets, Health Insurance, Cross-functional Team..., Business Analysis, Accounting, Accounts Receivable, EDI, Access, Analysis, Business Process..., Data Analysis, HIPAA, Leadership, Risk Management
Education
Purdue University Calumet 2000 — 2002
Masters, Accounting
Ball State University - College of Business 1992 — 1996
Cisco Systems February 2015 - Present
Cisco Systems October 2012 - February 2015
Cisco Systems December 2011 - September 2012
SensorLogic March 2011 - November 2011
HCSC August 2004 - March 2011
Health Care Service Corporation August 2004 - March 2011
HCSC August 2004 - March 2011
Health Care Services Corporation August 2004 - March 2011
Blue Cross Blue Shield of Texas August 2004 - March 2011
Blue Cross Blue Shield of IL August 2004 - March 2011
Skills
Java, JSP, J2EE, SQL, XML, Hibernate, Spring, Weblogic, Websphere, Web Development, Team Leadership, Cross-functional Team..., JavaScript, AJAX, Dojo, jQuery, Tomcat, EJB, Leadership, Visio, Linux, Project Management, Enterprise Architecture, Software Project..., SOA, Agile Methodologies, Struts, SDLC, HTML, Software Design, Eclipse, MySQL, DB2, Web Applications, UML, Scrum, Microsoft SQL Server, Web Services, Software Development, WebSphere Application..., REST, Solution Architecture, Architectures, Programming, Software Documentation, Testing, Oracle, Integration
Education
Texas Tech University 1991 — 1994
BBA - MIS, Management Information Systems
Collin County Community College 1989 — 1991
Health Care Service Corporation November 2004 - Present
IBM 1996 - 2004
Belarus Republican Telephone Exchange 1993 - 1995
Skills
Data Center, Enterprise Architecture, Software Development, Integration, IBM AIX
Education
Belarusian State University of Informatics and Radioelectronics 1988 — 1993
Bachelor’s Degree, Computer Science
Health Care service Corporation October 2006 - Present
mosaic inc 2000 - 2006
Skills
Quality Assurance, Quality Center, Requirements Gathering, Testing, Crystal Reports, Databases, SDLC
Education
Anna University 1996 — 1998
Masters, science
Kennedy High School 1979 — 1991
10th
Blue Cross Blue Shield of Texas May 2014 - Present
Health Care Service Corporation 2008 - 2008
Ericsson August 1990 - January 1999
Skills
Scrum, Agile Methodologies, Testing, SDLC, Requirements Gathering, Clarity, Process Improvement, Visio, HIPAA, Integration, PMO, Business Intelligence, Project Portfolio..., Vendor Management, Certified Scrum Master..., PMP, Program Management, Project Management, Software Project..., Business Process..., IT Strategy, Business Requirements, Agile Project Management, Software Documentation, Business Process, IT Management, Profesional Scrum...
Education
Brigham Young University - Idaho 1971 — 1972
1 Year Certificate for Child Development and Family Relationships
LSU - Shreveport (1 Semester)
Amberton University (History Class)
Health Care Service Corporation April 2015 - Present
Skills
Strategic Communications, Leadership, Program Management, Management, Strategic Planning, Project Management, Strategy, Process Improvement, Public Relations, Business Analysis, Change Management, Project Planning, Corporate Communications, Fundraising, Employee Engagement, Internal Communications, Content Management, Newsletters, Nonprofits, Event Planning, Human Resources, SDLC, Vendor Management, Media Relations, Multimedia, Community Outreach, Business Process..., Diversity & Inclusion, Public Speaking, Coaching, Personal Branding, Corporate Events, Corporate Branding, Crisis Communications, Non-profit Volunteering, Customer Relations, Travel Planning
Education
Columbia College Chicago
Bachelor of Arts (BA), Public Relations/Image Management
Asurion August 2014 - Present
Purdue University (IUPUI) January 2010 - Present
Asurion May 2013 - August 2014
URS Corporation March 2010 - May 2013
Rolls-Royce North America March 2012 - April 2013
Rolls-Royce August 2009 - March 2012
Health Care Service Corporation December 2006 - August 2009
ABN AMRO July 2006 - December 2008
BCC Financial Services June 2005 - June 2006
TAG Solutions June 1998 - December 2001
Skills
Information Security, Security, Vulnerability Assessment, CISSP, Information Security..., Network Security, Computer Security, Penetration Testing, Information Assurance, Risk Assessment, Computer Forensics, Security Management, Information Technology, Security Audits, Security Awareness, Physical Security, Firewalls, Risk Management, Disaster Recovery, Program Management, Network Administration, Security Policy, Governance, Leadership, Intrusion Detection, Cryptography, Vulnerability Management, Incident Response, Wireless Networking, Business Continuity, Software Documentation, Networking, IT Strategy, Privacy Law, DoD, Policy, Security+, NISPOM, IT Audit, PCI DSS, Security Clearance, ISO 27001, Intelligence Analysis, Forensic Analysis, IPS, NIST, Security Architecture..., Encryption, Technical Writing, Malware Analysis
Education
Mercyhurst University 2011 — 2012
Cyber Threat Analysis
Towson University 2007 — 2010
MS, Integrated Homeland Security Management - National Security Concentration
Capitol College 2005 — 2006
MS, Information Assurance
Northern Illinois University 2002 — 2004
BS, History
Northern Illinois University 1996 — 2001
BS, Computer Science
Compuware December 2010 - Present
Health Care Service Corporation May 2008 - December 2010
Microlink LLC October 2007 - April 2008
Chrysler December 2004 - October 2007
General Motors May 2004 - December 2004
Endero Oyj May 2001 - April 2004
Sonata Software Limited 1999 - 2001
Education
Oakland University 2005 — 2006
Bangalore University
Bangalore University
Health Care Service Corporation October 2009 - Present
Health Care Service Corporation January 2009 - October 2009
WellPoint (Blue Cross Blue Shield of Georgia) March 2006 - January 2009
Kaiser Permanente September 1999 - March 2006
Skills
Disability Insurance, Employee Benefits, Health Insurance, Underwriting, Insurance, Financial Risk, Management, Training, Managed Care, Brokers, Finance
Education
Cleveland State University 1992 — 1998
BA, Economics
Health Care Service Corporation August 2007 - Present
Skills
Business Analysis, SDLC, Change Management, Business Process..., Insurance, Business Process, Requirements Gathering
Education
Roosevelt University 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Columbia College Chicago 1985 — 1987
Bachelor of Arts (BA), Journalism
Health Care Service Corporation January 2001 - Present
Health Care Service Corporation March 2004 - March 2006
Health Care Service Corporation March 2003 - March 2004
Health Care Service Corporation January 2001 - March 2003
sitebuilder.org September 1998 - January 2001
Andersen Consulting 1997 - 1998
Hewitt Associates 1996 - 1997
KnowledgeNet 1994 - 1996
Skills
ITIL, Unix, Windows, Visio, Process Improvement, IT Strategy, Software Documentation, Project Management, Enterprise Architecture, IT Management, Servers, Strategic Leadership, Change Management, Release Management, Vendor Management, System Administration, Technical Support, AIX, Disaster Recovery, SDLC, PMO, Project Portfolio..., IT Operations, Management, Data Center, IT Service Management, PMP, Business Analysis, SharePoint, Business Process, Requirements Analysis, Information Technology, Business Process..., Integration, Business Intelligence, Requirements Gathering, Program Management, MS Project
Education
Indiana University Bloomington 1989 — 1994
Colgate University 1985 — 1989
Bachelor of Arts (B.A.), Chemistry
Health Care Service Corporation 2006 - Present
Treasure Coastal Equities, LLC 2009 - Present
Safeco Insurance 2001 - 2005
United States Air Force 1997 - 2001
Skills
Leadership, Project Management, Program Management, Process Improvement, IT Strategy, IT Operations, Entrepreneurship, Resource Management, Team Building, Start-ups, Commercial Real Estate, Managerial Finance, Limited Partnerships, Business Strategy, Strategic Planning, Strategic Sourcing, Customer Service, Restaurant Management
Education
University of Notre Dame - Mendoza College of Business 2006 — 2008
MBA, Business Administration and Management, General
Baylor University 1992 — 1997
BA, Psychology
Assurant Health November 2013 - Present
Assurant Health July 2012 - November 2013
Assurant Health January 2004 - July 2012
Health Care Service Corporation 2001 - 2004
Skills
Actuarial, Health Insurance, Actuarial Science, Pricing, Insurance, Analytics, Product Management, Analysis, Strategic Planning, Employee Benefits, Risk Management, Data Analysis
Education
Centenary College of Louisiana 1997 — 2001
Bachelor of Science, Mathematics, Physics
Accenture July 2013 - Present
Health Care Service Corporation November 2006 - June 2013
Health Care Service Corporation February 2005 - November 2006
City Colleges of Chicago May 2004 - February 2005
Skills
Corporate Governance, Commercial Litigation, Civil Litigation, Trademarks, Regulatory Analysis, Marketing Communications, Intellectual Property, Privacy Law, Insurance, Licensing, Advertising, Contract Negotiation, Healthcare, Legal Compliance, Litigation, Corporate Law, Contractual Agreements, Business Transactions, Medicare, Medicaid, HIPAA, Mediation, Arbitration, Mergers
Education
Chicago-Kent College of Law, Illinois Institute of Technology 2002 — 2006
University of Illinois at Urbana-Champaign - College of Business 1997 — 2001
B.S., Business Administration
Whitney M. Young High School
Health Care Service Corporation January 2015 - Present
Health Care Service Corporation March 2014 - January 2015
HCSC May 2012 - March 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - May 2012
Health Care Service Corporation July 2011 - March 2012
Chicago Board of Trade October 2004 - November 2004
Chicago Board of Trade January 2002 - October 2004
Chicago Board of Trade October 1998 - January 2002
Skills
Analysis, Training, Customer Service, Technical Support, Trading, Management, Testing, Visio, Process Improvement, Editing, Invoicing, SAS, Coaching, System Administration, SDLC, Microsoft Word, Project Management, Process Scheduler, Financial Risk, Outlook, PowerPoint, Healthcare, Business Analysis, Vendor Management, Performance Management, Change Management, SQL, Microsoft Excel, Sales, Insurance, Employee Benefits, Microsoft Office, Leadership
Education
Concordia University 2005 — 2006
DePaul University 1999 — 2001
Robert Morris College 1990 — 1991
Diploma
Health Care Service Corporation October 2014 - Present
Skills
Program Management, CA Clarity, Open Workbench, MS Project, Project Management, Resource Management, Vendor Management, Project Portfolio..., PMO, Software Project..., SDLC, Change Management, Insurance, PMP, Project Planning, Process Improvement, Earned Value Management, PMLC, Quality Assurance, Visio, Requirements Gathering, Requirements Analysis, Business Process..., Management, Life-cycle Management
Education
Colorado Technical University 2004 — 2006
MS, Project Management
Northeastern State University 1988 — 1992
BS, Marketing
Thomas A Edison HIgh School 1971 — 1974
Citigroup July 2015 - Present
Bank of America November 2012 - March 2015
Bank of America June 2006 - November 2012
Health Care Service Corporation 2003 - 2006
Health Care Service Corporation 2001 - 2003
Skills
Privacy Law, Vendor Management, Financial Services, Leadership, Risk Management, Regulatory Examinations, Employee Training, Program Management, Regulatory Compliance, Internal Audit, Enterprise Software, HIPAA, Legal Writing, Legal Research
Education
Brigham Young University—J. Reuben Clark Law School 1993 — 1996
J.D., Law
Brigham Young University
B,S., Psychology
Accenture Technology Solutions October 2007 - September 2009
Blue Cross Blue Shield 2008 - 2009
Health Care Services Corporation 2008 - 2009
BCBSIL/HCSC 2008 - 2009
Health Care Service Corporation 2008 - 2009
Blue Cross and Blue Shield 2008 - 2008
Education
Bharathiar University 1998 — 2001
BCom, Commerce and Accounting
Health Care Service Corporation November 2008 - Present
HCSC 2007 - 2008
Health Care Service Corporation April 2005 - November 2007
American Veterinary Medical Association 1996 - 1997
KIII Communications/PJS Publications July 1993 - November 1996
Skills
Policy, Presentation Development, Compliance Assessments, Process Improvement, HIPAA, Project Management, Program Management, Risk Management, Vendor Management, Strategy, Governance, IT Strategy, Training, Management, Visio, Business Process..., SDLC, Security, Health Insurance, Disaster Recovery, IT Management, Leadership, Enterprise Architecture, Information Security, Business Analysis, Team Building, Software Documentation, Customer Service, PMO
Education
DePaul University 1999 — 2004
Master's, Public Service Management
Bradley University 1989 — 2003
Bachleor's, Journalism & Political Scince
Health Care Service Corporation February 1987 - Present
Capitalist Publishing Company 1982 - 2000
Vivitar Corporation 1984 - 1986
Magnasound Studio 1983 - 1984
Brooks Institute of Photography 1982 - 1984
Skills
Strategic Consulting, Strategic Communications, Brand Development, Integrated Marketing, Strategic Planning, Cross-functional Team..., Strategy, Marketing Communications, Marketing, Sales, Marketing Strategy
Education
Brooks Institute of Photography 1978 — 1982
Bachelor of Arts, Motion Picture Production
University of Tulsa 1977 — 1978
Radio, Television
Memorial High School
Health Care Service Corporation October 2014 - Present
Health Care Service Corporation June 2013 - September 2014
Health Care Service Corporation June 2008 - May 2013
Health Care Service Corporation January 2006 - May 2008
Skills
Customer Service, Microsoft Office, Strategic Planning, Public Relations, New Business Development, Account Management, Negotiation, Marketing, Sales, Leadership, Sales Management, Business Analysis, Business Development, Business Strategy, Coaching, Customer Satisfaction, Healthcare, Insurance, Market Research, Marketing Communications, Marketing Strategy, Online Marketing, Process Improvement, Salesforce.com, Team Building, Training
Education
Northern Illinois University 1997 — 2000
BA, Communications
College of DuPage 1995 — 1997
Associate of Arts (AA), General Studies
Health Care Service Corporation August 2015 - Present
Perl and BigData Group May 2015 - Present
CME Group May 2008 - September 2014
PayPlus Software, Inc. December 2002 - April 2008
Equity Residential October 1996 - November 2002
Technology Consulting Corporation 1991 - 1996
Continental Plastic Containers May 1979 - April 1991
Skills
Big Data Analytics, Unix, Linux, Perl, Disaster Recovery, Big Data, Databases, System Administration, SQL, Microsoft SQL Server, Software Development, Testing, Servers, Shell Scripting, Solaris, Networking, Software Engineering, ITIL, Security, PHP, Red Hat Linux, RedHat, CSS, JavaScript, Unix Shell Scripting, MySQL, Windows, HTML, SQL Server, Network Monitoring Tools, SDLC, Integration, Enterprise Architecture
Education
Aurora University 1987 — 1992
Master of Science, Computer Science
Milwaukee School of Engineering 1975 — 1979
BIM, Industrial Management
Health Care Service Corporation May 2007 - Present
Chicago Public Schools November 2006 - May 2007
New York City Department of Health and Mental Hygiene January 2006 - August 2006
Columbia University MSPH 2006 - 2006
Osaka Gakuin University 2003 - 2003
Osaka Gakuin University 2003 - 2003
Skills
Customer Presentations, Data Management, Training & Development, Troubleshooting, Customer Service, Employee Training, Clinical Research, Research, PowerPoint
Education
Columbia University in the City of New York 2004 — 2006
MPH, Research
University of Missouri-Columbia 1997 — 2001
BA, Biological Science
Thornton Township High School 1993 — 1997
High School Diploma, College Prep
Gwendolyn Brooks Junior High 1991 — 1993
Health Care Service Corporation January 2006 - Present
The Foster Group August 1997 - January 2006
The Foster Group July 1997 - January 2006
Skills
Operating Systems, Servers, Troubleshooting, AIX, IT Strategy, Problem Solving, Business Analysis, Unix, Cluster, System Administration, Oracle, Hardware, Storage, Testing, TSM, IBM AIX
Education
Lake Forest Graduate School of Management 2006 — 2009
MBA, Business
Bharathiar University 1991 — 1995
Master of Computer Applications, Computer Science
University of Kerala 1988 — 1991
Bachelors in Mathematics, Mathematics
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - Present
Health Care Service Corporation January 2004 - October 2010
Concentra June 2002 - December 2003
Dr. Craig Urban Abilene Dermatology 2000 - 2002
RTW Management, Inc. October 1994 - October 1996
Skills
Disease Management, Managed Care, Healthcare, Health Insurance, Medicare, HEDIS, Strategic Planning, HIPAA, Medicaid, Workers Compensation, Insurance, Utilization Management, Case Management, Healthcare Management, Provider Relations
Education
Alvin Community College
ADN, Nursing
Amarillo College
Amarillo High School
Angelo State University
Nursing
Collin County Community College
Information Technology
University of Houston
Health Care Service Corporation July 2001 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2001 - Present
The Saint Philomena Foundation 1997 - 2011
Advocate Illinois Masonic Medical Center 1998 - 2001
University of Chicago Hospitals 1985 - 1998
Skills
Integration, Medicare, Policy, Team Building, Leadership
Education
DePaul University 1992 — 1993
School of New Learning
Northeastern Illinois University 1980 — 1981
Business Data Processing
City Colleges of Chicago-Richard J Daley College 1978 — 1980
Computer Science
Catholic Distance University
Health Care Service Corporation September 1996 - Present
Skills
Insurance, Employee Benefits, Data Analysis, HIPAA, Business Analysis, Health Insurance, Access, Training, Customer Service, Leadership, Process Improvement, Strategic Planning
Education
Beloit College
BA, Economics and Management
DePaul University - Charles H. Kellstadt Graduate School of Business
MSA, Accountancy
Paper Source May 2012 - Present
Paper Source April 2011 - Present
City of Chicago, Police Department, CAPS Program 2007 - Present
US Department of Commrce, US Census Bureau April 2010 - July 2010
Paul Peterson and Allison Carleton - Private Property Owners March 2002 - January 2009
Bankers Life and Casualty June 2007 - November 2008
Aetna September 2005 - October 2006
Health Care Service Corporation April 2002 - September 2005
Aetna January 1997 - March 2002
Kelly Services January 1996 - December 1996
Education
Northwestern Michigan College 1991 — 1993
Central Michigan University 1990 — 1991
Health Care Service Corporation October 2012 - Present
Hewlett Packard June 2010 - June 2012
Hobbs and Madison April 2010 - June 2010
OtterApps 2009 - 2010
ZixCorp 2008 - 2009
Metavante Corporation 2004 - 2008
Carreker 2001 - 2004
Hennel Techical Solutions February 1996 - July 2003
Knowledge System Corporation 1994 - 1996
KBE Software 1991 - 1994
Skills
Enterprise Architecture, Lead Developer, Development Manager, C#, Java, Smalltalk, ASP, JSP, J2EE, ASP .NET, SOA, SaaS, SDLC, OOAD, Application Service..., Financial Services, Healthcare, Insurance, Requirements Analysis, UML, Spring, Hibernate, iBatis, DB2, SQL Server, .NET, Business Analysis, Architecture, Application Architecture, Architectures, Microsoft SQL Server, Solution Architecture, Virtualization, Agile Methodologies, Java Enterprise Edition
Education
Case Western Reserve University 1981 — 1985
Bachelor of Science (B.S.), Electrical Engineering and Applied Physics
Health Care Service Corporation
Skills
Health Insurance, Property & Casualty..., New Business Development, Managed Care, COBRA, Underwriting, Term Life Insurance, Health Savings Accounts, Healthcare, Insurance, Customer Service, Sales, Brokers, Strategic Planning, Employee Benefits, Team Building, Account Management, HIPAA, Commercial Insurance, Medicare, Disability Insurance, Benefits Administration, Life Insurance
Education
Benedictine University
Bachelor of Arts (B.A.), Organizational Leadership, Summa Cum Laude
Health Care Service Corporation June 2011 - Present
HCSC (Blue Cross Blue Shield of IL/NM/TX/OK) May 2008 - Present
Health Care Service Corporation February 2006 - May 2011
RR Donnelley and Sons January 2001 - February 2006
Elkay Manufacturing Co February 1997 - January 2001
Waste Management Inc January 1995 - February 1997
Chemical Waste Management August 1991 - January 1995
Chemical Waste Management January 1989 - August 1991
TRW, Inc August 1978 - January 1989
Skills
Agile Methodologies, Scrum, Quality Center, Process Improvement, SDLC, Testing
Education
North Central College 1996 — 2000
MS, Computer Science
California State University-Dominguez Hills 1980 — 1983
BS, Chemistry
Trenton State College
BA, Biology Education
Health Care Service Corporation January 2003 - Present
Provena St. Joseph Medical Center April 2001 - March 2002
Rainbow Center 2002 - 2002
Grange Insurance Company 2000 - 2001
Rush Copley Medical Center 1985 - 2000
Skills
SDLC, Insurance, Strategic Planning, Change Management, Process Improvement, Management, Risk Management, Vendor Management, Training, Microsoft Office, Customer Service, Business Analysis, Health Insurance, Microsoft Excel, Lotus Notes, Healthcare, Project Management, Team Building
Education
Ashworth University
Associate's degree, Business Administration and Management, General
College of DuPage
Medical Terminology and Coding
Health Care Service Corporation October 1999 - Present
Education
Amberton University 2007 — 2011
BBA, Information Systems
Texas State Technical College 1997 — 1999
AAS, Computer Networking
Leavitt Partners January 2015 - Present
Aon February 2013 - December 2014
Congressmen Robert Dold Office June 2011 - January 2013
Dold For Congress 2010 - 2010
Health Care Service Corporation May 2009 - August 2009
Skills
Microsoft Office, Social Media, PowerPoint, Public Speaking, Microsoft Excel, Networking, Fundraising, Strategic Communications, Political Campaigns, Leadership, Management, Strategy, Event Planning, Training, Recruiting, Newsletters, Leadership Development, Research, Editing, Time Management, Policy, Corporate Communications, Public Relations, Negotiation, Government, Teamwork, Social Networking, Nonprofits, Community Outreach, Strategic Planning, Analysis, Event Management, Data Analysis, Customer Service, Outlook, Program Management, Statistical Data...
Education
Bradley University 2007 — 2011
B.S, Poltical Science
Deerfield High School 2004 — 2007
Health Care Service Corporation March 2011 - Present
TIAA-CREF June 2004 - March 2010
IMCA Retirement Corporation May 2000 - September 2003
Evergreen Investments February 1998 - January 1999
Bank of America May 1997 - February 1998
Zurich Kemper Financial Services May 1981 - May 1997
Skills
Six Sigma, Strategy, Direct Marketing, Marketing Strategy, Management
Education
Benedictine University
MBA Studies
Eastern Illinois University
BS, Psychology
Missouri State University-West Plains 2006 - Present
Health Care Service Corporation 1995 - 2006
Advocate Condell Medical Center 1986 - 1995
Skills
Accounting, Managerial Skills, Management Accounting, QuickBooks, Higher Education, Managerial Finance, Leadership, Nonprofits, Payroll, Marketing, Tax, Teaching, Finance, Student Affairs, Public Speaking
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Health Services Administration, Summa
Mundelein College of Loyola University
Bachelor of Arts (BA), Business Administration and Management, General
College of Lake County
Associate of Arts and Sciences (A.A.S.), Computer Programming
DaVita Kidney Care June 2015 - Present
Center for Value-Based Insurance Design September 2014 - May 2015
University of Michigan School of Public Health September 2013 - May 2015
Health Care Service Corporation May 2014 - August 2014
Community Health Advocates October 2012 - May 2013
The Enough Project January 2012 - May 2012
The National Research Center for Women and Families August 2011 - December 2011
National Council for Research on Women January 2011 - August 2011
Vital Voices Global Partnership October 2007 - May 2008
Skills
Non-profits, Research, Writing, Advocacy, Logistical Support, Fundraising, Working Knowledge in..., Social Media, Blogging, Nonprofits, Community Outreach, Policy Analysis, Analysis, Health Insurance, Policy, Public Speaking, Logistics
Education
University of Michigan 2013 — 2015
Master of Health Service Administration (MHSA), Public Health
Barnard College 2007 — 2011
Bachelor's degree, Anthropology
University of Cape Town 2010 — 2010
Health Care Service Corporation October 2010 - Present
Willow Creek Community Church December 2006 - Present
Lowe's Home Improvement October 2004 - June 2010
McCormick Foundation June 2008 - August 2008
Skills
Technology, z/os, z/VM, Systems Programming, System Administration, JCL, IBM Mainframe, REXX, Assembler, CLIST, CICS, DB2, TMON, System Automation, Unix, Linux, Process Improvement, XP, Microsoft Excel, Telecommunications, FTP
Education
Benedictine University 2005 — 2010
Bachelor, Computer Information System
Health Care Service Corporation Process Improvement AnalystHealth Care Service Corporation2008 - Present
Skills
Visio, Business Process..., Process Improvement, Project Portfolio..., Business Analysis, Business Process, PMO, Resource Management, Vendor Management, SDLC, Process Engineering, Program Management, Cross-functional Team..., Six Sigma, Project Management
Education
Benedictine University 2006 — 2008
B.A, Bachelor of Business Administration in Management and Organizational Behavior
Health care service corporation Application Architect ConsultHealth Care Service CorporationFebruary 2006 - Present
PacifiCare Health Systems 2005 - February 2006
Gap Inc. 2004 - 2005
Intec 2002 - 2003
Skills
DB2, Data Warehousing, ETL, Microsoft SQL Server, Business Intelligence, Requirements Gathering, Database Design, Requirements Analysis, Teradata, Datastage, SQL, Data Integration, SDLC
Education
Acharya Nagarjuna University
Health Care Service Corporation March 1997 - November 2009
Education
College of DuPage 1976 — 1978
AS, IT
Indenpendant Associate Lionheart Assurance Solutions January 2011 - Present
Blue Cross Blue Shield May 1999 - Present
Health Care Service Corporation January 1975 - Present
Blue Cross/blue Shield January 1975 - Present
American Stores AKA Albertsons January 1995 - January 2000
Blue Cross Blue Shield January 1983 - January 1985
Skills
Insurance, Lotus Notes, Process Improvement, Customer Service, Access, PeopleSoft, Employee Benefits, Training, Medicare, Auditing, HIPAA, Claim, Data Analysis, Healthcare, Quality Assurance, Team Building, Outlook, Software Documentation, Policy, Data Entry, Microsoft Office, Spreadsheets, Business Analysis, Analysis, Finance, Health Insurance, Budgets, Recruiting, Accounts Receivable, Managed Care, Vendor Management, Invoicing, Accounts Payable, Time Management, Risk Management, Coaching, Microsoft Excel, Human Resources, Business Process..., Customer Satisfaction, System Administration
Education
American InterContinental University 2003 — 2007
MBA, Business, Healthcare Administration
Jackson State University 1973 — 1974
Business Administration and Management, General
Health Care Service Corporation May 2002 - Present
Skills
Health Insurance, Insurance, Call Center, HIPAA, Process Improvement, Customer Service, Medical Billing, Performance Management, Problem Solving, Customer Relations, Leadership, Business Analysis, Project Management, Strategic Planning, Training, Performance Improvement
Education
Benedictine University
Master of Business Administration (M.B.A.), Healthcare Management and Organizational Development
Univeristy of Illinois
Bachelor of Business Administration (B.B.A.), Finance, General
Health Care Service Corporation December 1990 - Present
Skills
Utilization Management, ACLS
Education
Bowling Green State University 1987 — 1990
Bachelor of Science, Psychology
Baldwin-Wallace College 1985 — 1986
Mechanized Solutions September 2014 - Present
Health Care Service Corporation January 2008 - September 2014
Blue Cross Blue Shield Association January 1996 - April 2003
Skills
Health Insurance, Business Analysis, Analysis, Microsoft Office, Microsoft Excel, COBOLII, JCL, CICS, SQL DB2, WebSphere MQ, IMS DB/DC
Education
Roosevelt University 1985 — 1986
Computer Science
City Colleges of Chicago-Harold Washington College 1982 — 1984
Associate of Science (AS), Computer Science
Health Care Service Corporation 2008 - Present
MSLST 2001 - Present
DAVID 2000 - 2001
Health Care Service Corporation 1999 - 2000
Health Care Service Corporation 1998 - 1999
Blue Cross and Blue Shield of Texas 1996 - 1998
Blue Cross and Blue Shield of Texas 1993 - 1996
Blue Cross and Blue Shield of Texas 1990 - 1993
Blue Cross and Blue Shield of Texas July 1982 - 1990
Blue Cross and Blue Shield of Texas 1982 - 1982
Education
Ball State University
Accounting
Ball State University
Economics - Labor Relations
Health Care Service Corporation Benefits ManagerBlue Cross Blue Shield of OklahomaSeptember 1993 - Present
Skills
Employee Benefits
Education
Arizona State University, W. P. Carey School of Business
Bachelor of Science (B.S.), Accounting
Health Care Service Corporation January 2006 - Present
verizon 2004 - 2006
TSI Solutions 2003 - 2004
State Street Bank 2001 - 2002
Education
Andhra University 1992 — 1996
Bachelors
Health Care Service Corporation November 2008 - Present
Halmark Services Corporation 2006 - 2008
Hallmark Services Corporation February 2005 - 2006
Sprint Nextel August 1999 - August 2004
Skills
Call Center, Health Insurance, Process Improvement, Lotus Notes, Customer Service, Customer Satisfaction, Data Entry, Business Analysis, HIPAA, Access, Call Centers, Troubleshooting
Education
Benedictine University 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
helthcareplus June 2009 - Present
healthcareplus June 2009 - June 2012
Health Care Service Corporation 2009 - 2012
Skills
Microsoft Basic, Typing, Filing, Nursing, Customer Service, Shipping, Accounts Receivable, Receptions, Childcare, Management
Education
City Colleges of Chicago-Harold Washington College 1984 — 1985
austin high 1975 — 1979
Health Care Service Corporation June 2013 - Present
Health Care Service Corporation May 2008 - Present
Tella Tool & Manufacturing May 2007 - May 2008
Skills
Life Insurance, Access, Employee Benefits, Customer Service, Call Centers, Leadership, Financial Analysis, Health Insurance, Risk Management, Training, Lotus Notes, Team Building, Visio, Claim, Process Improvement, Microsoft Excel
Education
College of DuPage
Accounting and Finance
Health Care Service Corporation March 2010 - Present
Skills
Call Centers, Data Analysis
Education
Canisius College
Health Care Service Corporation March 2012 - Present
Health Care Service Corporation June 2008 - March 2012
Health Care Service Corporation January 2007 - June 2008
Health Care Service Corporation March 2003 - January 2007
Health Care Service Corporation May 1997 - March 2003
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 1995 - May 1997
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 1991 - September 1995
Education
Baylor University 1990 — 1991
M.S, Applied Mathematics
Baylor University
B.S, Mathematical Science