HealthPlan Services
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HealthPlan Services Employees
HealthPlan Services November 2013 - Present
HealthPlan Services April 2012 - October 2013
HealthPlan Services October 2009 - September 2012
HealthPlan Services September 2008 - October 2009
University of Phoenix February 2005 - September 2008
Various March 1996 - June 2008
Quest Diagnostics March 2007 - May 2008
Countrywide Mortgage September 2005 - November 2006
Wells Fargo November 2002 - November 2004
Skills
Needs Analysis, Performance Management, Program Management, Negotiation, Credit Analysis, Mentoring, Adult Education, Talent Management, Learning Management, Instructional Design, Coaching, Leadership Development, Organizational..., Employee Relations, Process Improvement, Curriculum Development, Public Speaking, Staff Development, Curriculum Design, Supervisory Skills, Business Analysis, Training Delivery, Learning Theory, ADDIE, Event..., Strategic Planning, Leadership, Call Centers, Customer Service, Training, Strategy, Software Documentation, Team Building, Management, Instructor-led Training, Cross-functional Team..., Workshop Facilitation, Project Management, Policy, Consulting, Employee Training, Employee Benefits, Change Management, Employee Engagement, Performance Improvement, Succession Planning, Learning Management..., Conflict Resolution, Blended Learning, Human Resources
Education
Florida Agricultural and Mechanical University 1988 — 1989
MBA, Business Administration
Florida Agricultural and Mechanical University 1984 — 1988
Bachelor of Science, Business Administration
Northeast High School 1980 — 1984
Diploma, College Prep
Walter Investment Management Corp. July 2015 - Present
HealthPlan Services July 2012 - July 2015
HealthPlan Services September 2007 - July 2012
HealthPlan Services April 2006 - September 2007
HealthPlan Services August 2001 - April 2006
HealthPlan Services December 1990 - August 2001
HealthPlan Services November 1988 - December 1990
First Florida Bank October 1986 - November 1988
First Florida Bank June 1985 - October 1986
Skills
Process Improvement, SDLC, Mainframe, TSO, JCL, Software Documentation, Business Analysis, DB2, Software Engineering, IBM Mainframe, Visio, Requirements Analysis, Management, CICS, Databases, Software Project..., SQL, SharePoint, Web Applications, COBOL, VSAM, Requirements Gathering, Software Development, Disaster Recovery, Systems Analysis, PMP, IT Management, Enterprise Architecture, User Acceptance Testing, MS Project, Information Technology, Integration, PMO
Education
Florida State University - College of Business 1981 — 1985
Bachelor of Science, Management, Minor in Computer Science
Cahaba GBA August 2014 - Present
The Judge Group January 2012 - Present
HealthPlan Services 2012 - 2014
Capgemini June 2008 - July 2012
Skills
IIB, WebSphere Message Broker, DataPower, WTX, WebSphere MQ, Java, WSRR, SOA, Integration, Websphere, DB2, Middleware, Java Enterprise Edition, Enterprise Architecture, SOAP, Weblogic, WebLogic, WebSphere
Education
Amity University Delhi 2004 — 2008
Bachelors, Electrical, Electronics and Communications Engineering
PwC April 2014 - Present
PwC April 2013 - April 2014
PwC March 2011 - March 2013
Amerigroup Corporation October 2010 - March 2011
HealthPlan Services January 2007 - October 2010
Diebolderas 2001 - 2006
Skills
Human Resources, PeopleSoft, Project Management, Employee Benefits, Employee Relations, Training, Sales, Payroll, Onboarding, Performance Management, Customer Service, Microsoft Excel, Team Leadership, Insurance, Recruiting, Employee Training, Financial Analysis, Management, Coaching, Health Insurance, Salesforce.com, Banking, Mentoring, Resource Management, Team Building, Executive..., Photography, Leadership, Networking
Education
Eckerd College 2010 — 2012
Bachelor of Arts (B.A.)
Hillsborough Community College
AA.MC
HealthPlan Services July 2014 - Present
Forfeiture Support Associates February 2010 - June 2014
Skills
Analysis, Statistics, Project Management, Policy, Program Management, Strategic Planning, Data Analysis
Education
Florida State University
BS, Economics
HealthPlan Services June 2014 - Present
Masonite September 2013 - September 2014
LabTech Software July 2012 - July 2013
DLS Engineering Associates, Inc. December 2009 - March 2011
DRS Technologies, Inc. August 2008 - December 2009
The City of Elizabeth City, Public Municipality November 2005 - August 2008
Skills
Creative Writing, Technical Writing, Technical Documentation, Avionics, Project Planning, Proofreading, Editing, Project Coordination, Document Review, Policy Analysis, Procedure Development, Procedure Creation, Copy Editing, Training, SharePoint, Software Documentation
Education
East Carolina University 2001 — 2006
Bachelor of Science, Business Education, Minor - English
HealthPlan Services December 2014 - Present
HealthPlan Services January 2012 - November 2014
MetLife May 2010 - December 2011
MetLife December 2005 - June 2010
Prolifics January 1996 - December 2005
Fiscal Information 1994 - 1996
Skills
IT Strategy
Education
University of Pennsylvania 2009 — 2012
EMTM, Technology Management
University of Pennsylvania - The Wharton School 2009 — 2012
MSE Executive Masters in Technology Management
Embry-Riddle Aeronautical University 1989 — 1994
Bachelor of Science (BS), Computer Science
Indianola High School
HealthPlan Services June 2013 - Present
Utopic Software July 2012 - June 2013
Serve Virtual Enterprise/Amex November 2011 - July 2012
FIS/Fidelity Information Services December 2009 - November 2011
Certegy/FIS September 1991 - December 2009
Fidelity Investments March 1987 - September 1991
Skills
SDLC, Vendor Management, Disaster Recovery, Business Continuity, IT Management, Data Warehousing, PMO, Business Intelligence, Outsourcing, Process Improvement, E-commerce, Software Development, Mergers, Software Quality...
Education
Drew University
Bachelor of Arts, Economics
Humana May 1994 - June 2013
HealthPlan Services 1991 - 1993
Independent agent 1986 - 1991
Travelers 1977 - 1986
United States Air Force 1970 - 1975
Skills
Customer Service, Managed Care, Health Insurance, Account Management, Disability Insurance, Team Building, HMO, Marketing Strategy, Employee Benefits, Insurance, Management, Business Strategy, Coaching, Health Savings Accounts, Life Insurance, Sales, Healthcare, Medicare, Long-term Care, Leadership, Term Life Insurance, Brokers, Underwriting, Strategic Planning
Education
Georgia State University 1976 — 1977
MA - accounting
Michigan State University 1966 — 1970
BA, business
HealthPlan Services June 2013 - Present
SunTrust Bank October 2001 - March 2013
Verizon January 1997 - October 2001
Sallie Mae January 1994 - January 1997
Compuware January 1992 - January 1994
PNC February 1990 - October 1992
CA Technologies September 1986 - February 1990
Skills
DB2, z/OS, JCL, VSAM, TSO, MVS, REXX, Mainframe, IBM Mainframe, ISPF, IBM Utilities, Disaster Recovery, CICS, Microsoft Excel, WebSphere MQ, Project Management, Microsoft Office, Business Continuity, SharePoint, Project Planning, Enterprise Architecture, SMP/E, Omegamon, JES2, CICSPlex/SM, CICS Transaction Gateway, Systems Programming, Technical Support, Websphere, VTAM, COBOL, Process Improvement, Program Management, Software Project..., Software Documentation, Team Building, Problem Solving, Problem Analysis, Solution Architecture, Enterprise Software, IPCS, CA-IDEAL, CA-Librarian, TMON, TCP/IP, Unix Services, Abend-Aid, IBM Debugger, CPSM, SDLC
Education
ITT Technical Institute 1980 — 1981
Certificate, Programming, 4.0 GPA
Bucks County Community College
Business Administration / Computer Science
HealthPlan Services November 2012 - Present
UnitedHealthcare July 2001 - November 2012
Roundy's Supermarkets, Inc. November 1990 - June 2001
Teledyne Ohio Steel June 1987 - November 1990
Education
Bath High School
Bluffton University
Bachelor's degree, Business/Commerce, General
Lima Technical College
Associate's degree, Computer Programming
HealthPlan Services July 2014 - Present
WellCare November 2005 - October 2012
Kash N' Karry February 2005 - November 2005
CVS Pharmacy January 2002 - February 2005
Skills
Medicare Part D, Medicare, Managed Care, Medicaid, HIPAA, Pharmacy Benefit..., Health Insurance, Pharmacy, Utilization Management, Medication Therapy..., Management, Insurance, Health Policy, Call Centers, Pharmacueticals, Prescription, Claim, HMO, Credentialing, Medical Terminology, Medicaid Managed Care, PPO, Process Improvement, Customer Service, Microsoft Excel, Healthcare, Access, Healthcare Industry
Education
Florida Metropolitan University 2004 — 2006
Associate of Science (A.S.), Medical Insurance Billing and Coding, 3.21
HealthPlan Services March 2014 - Present
zNet Systems May 2013 - March 2014
A.N.N.A. LLC November 2009 - May 2013
United Care Group May 2003 - October 2009
KSL Media February 1998 - May 2004
Tower Research International September 1991 - January 1998
Skills
Change Management, Advertising, Project Management, Integration, Business Development, Direct Sales, Information Systems, Service Management, Strategic Planning, Start-ups, Business Process, Information Security, SEO, System Deployment, Security, Technical Leadership, New Business Development, HIPAA, Management, Outsourcing, Team Leadership, Call Centers, Program Management, Healthcare Information..., IT Service Management, ITIL, Healthcare, IT Strategy, Troubleshooting, Cisco Technologies, Switches, VMware, Microsoft Exchange, VoIP, IT Management, Vendor Management, Information Technology, Cisco Routers, Microsoft Certified..., System Administration, Strategy, Service Delivery, Operations Management, SDLC, Checkpoint, ASA, Cisco ASA
Education
CUNY New York City College of Technology 1983 — 1986
SCS Business & Technical Institute 1982 — 1984
Diploma, Digital Electronics
WellCare Health Plans July 2014 - Present
HealthPlan Services January 2014 - July 2014
Pinnacle Advisors June 2013 - January 2014
Raymond James Financial Inc. April 2004 - May 2013
IVANS June 2000 - November 2003
Sitel February 1999 - May 2000
Equifax September 1996 - February 1999
JCPenney 1991 - 1996
Skills
Strategic Planning, Budget Development, Large Scale Deployments, Credit Card Processing, Payment Processing, Credit Unions, Credit Risk, Client Relationship..., Start-ups, Turnarounds, Turn Around Management, CRM, SharePoint, Change Management, Payment Card Processing, Credit Cards, Training, Management, Project Management, Customer Service, Leadership, Budgeting, Staff Development, Vendor Relations, Manage Client..., Software Documentation, Budgets, Business Process, Management Consulting, Strategy, Recruiting, Networking, Insurance, Banking, Technical Support, Integration, ITIL, Career Development..., Vendor Management, Human Resources, IT Management, Consulting, Business Strategy, Access, Operations Management, Forecasting, Business Analysis, Financial Services, PMO, SDLC
Education
University of Phoenix
MBA, Business, 3.93 GPA
Georgia State University
BS, Urban Affairs
Fresenius Medical Care March 2015 - Present
HealthPlan Services June 2014 - January 2015
EMC January 2013 - May 2014
EMC June 2011 - January 2013
Dana-Farber Cancer Institute March 2011 - June 2011
Beth Israel Deaconess Medical Center January 2011 - February 2011
City of Atlanta May 2007 - November 2009
Skills
Project Management, Coordinating Programs, Team Building, Revenue & Profit Growth, Organizational..., Healthcare Management, Healthcare, Leadership, Budgets, Strategic Planning, Data Analysis, Human Resources
Education
Suffolk University 2011 — 2013
MHA, Healthcare Administration
Georgia State University 2003 — 2006
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Lake Travis Youth Association August 2007 - May 2013
Penford Food Ingredients September 1999 - November 2000
HealthPlan Services June 1998 - August 1999
Golden Personnel Services November 1995 - June 1998
Fabulous Fathoms November 1989 - November 1995
Skills
Microsoft Office, Food, Customer Service, Microsoft Excel, Strategic Planning, Food Industry, FMCG, Product Development, Project Management, Negotiation, Marketing Strategy, Change Management, Budgets, Food Safety, Sales Management, Business Strategy, Management, Forecasting, Microsoft Word
Education
Appalachian State University
Forsyth Technical Community College
Voya Financial April 2014 - Present
ING November 2006 - April 2014
American General Life Companies 2001 - 2005
GenAmeria Financial (acquired byMetLife) 2000 - 2003
HealthPlan Services 1996 - 1999
Skills
Insurance, Employee Benefits, Disability Insurance, Long Term Care, Retirement Planning, 401k, Account Management, Business Planning, Contract Negotiation, Entrepreneurship, Financial Services, Leadership, Life Insurance, Long-term Care, Management, Marketing, Marketing Strategy, Pensions, Retirement, Sales, Sales Management, Sales Operations, Sales Process, Strategic Planning, Strategy, Term Life Insurance, Underwriting, Universal Life
Education
Florida State University 1987 — 1991
English
Robinson HS
Green Dot Corporation November 2013 - Present
AgileThought November 2011 - August 2013
PwC November 2011 - November 2012
HealthPlan Services December 2010 - November 2011
WellCare May 2009 - September 2011
HealhPlan Services 2010 - 2011
Motivano July 2006 - April 2009
Modis 2006 - 2006
PMSI 2002 - 2006
Skills
SDLC, Quality Assurance, Requirements Analysis, SQL, Manual Testing, Management, SharePoint, Requirements Gathering, Leadership, Visio, Software Documentation, Quality Center, Agile Methodologies, User Acceptance Testing, Software Project..., Business Requirements, Microsoft SQL Server, TFS
Education
Florida Metropolitan University 1998 — 2001
Bachelor of Science (B.S.), Computer Science
Bitovi June 2014 - Present
Kaplan June 2013 - June 2014
MCNA Dental: Managed Care of North America November 2012 - June 2013
Kaplan August 2012 - November 2012
Alfredo Delgado August 2000 - October 2012
eSilo May 2012 - July 2012
TLO March 2012 - May 2012
HealthPlan Services September 2011 - March 2012
eSilo August 2010 - August 2011
Laird Plastics February 2005 - August 2010
Skills
PHP, JavaScript, AJAX, SQL, DB2, PostgreSQL, MySQL, Linux, Apache, Database Design, Data Modeling, Logical Data Modeling, Relational Data Modeling, Web Applications, Web Development, Web Services, donut eating, IBM iSeries, Software Development, HTML, Agile Methodologies, CSS, MVC, REST, Ruby on Rails, HTML 5, Shell Scripting, Zend Framework, LAMP, Design Patterns, User Interface Design, Databases, Moodle, Microsoft Excel, Google App Engine, Vim, Microsoft Office, HTML5
Education
Florida Atlantic University 1996 — 1998
UnitedHealth Group July 2004 - Present
Blockbuster March 2001 - July 2004
Oxford Health Plans a UnitedHealth Care Company November 1999 - July 2004
HealthPlan Services 1997 - 1999
Skills
Provider Network..., Service Provider..., Contract Negotiation, Provider Relations, Team Leadership, Managed Care, Process Improvement, Dental Practice..., Vendor Management, Health Insurance, Medicare, Medicaid, Business Objects, Salesforce.com, SharePoint, Siebel, Access, Microsoft Excel, Microsoft Word, Reporting & Analysis, Sales, Presentation Development
Education
Indian River Community College
Business Administration and Management, General
The Community College of Baltimore County
State of Maryland Licensed Real Estate Principles and Practices
HealthPlan Services February 2014 - Present
Comfort Keepers 2011 - 2013
Med 3000 June 2006 - June 2009
Skills
Customer Service, Customer Retention, Customer Satisfaction
Education
Everest University-Brandon 2009 — 2011
n/a, Medical/Clinical Assistant
Aguilas International 2009 — 2009
Certified Nursing Assistant, Medical/Clinical Assistant
TriZetto Corporation May 2014 - Present
HealthPlan Services April 2013 - 2014
Suncoast Neighborly Care / Formerly Neighborly Care Network January 2011 - 2013
WellCare Health Plans, Inc. May 2006 - December 2010
Delta Medical Care, Inc. April 2004 - April 2006
Mavami, Inc. March 1995 - April 2004
Community Behavioral Health- Medicaid MCO April 1995 - April 1998
Mustard Seed Inc. - MCO January 1994 - March 1995
Springfield Hospital - Crozer Keystone Health System 1992 - 1994
Southmore Medical Center 1989 - 1992
Skills
Strategic Planning, Project Management, Leadership, Healthcare Consulting, HIPAA, Health Insurance, Healthcare Management
Education
Virginia Commonwealth University - School of Business
Alfred State College - SUNY College of Technology
Bishop Ludden High School
HealthPlan Services April 2015 - Present
Aperture Credentialing, LLC September 2014 - January 2015
OPTUM at UnitedHealth Group December 2013 - January 2015
Carewise Health (Formerly SHPS) March 2011 - December 2013
Humana, Inc. September 2007 - February 2011
Kentucky Organ Donor Affiliates (KODA) 2000 - 2007
Skills
Leadership, Healthcare, Hospitals, Strategic Planning, Process Improvement, Managed Care, Clinical Research, Management, Nursing, Medicare, Team Building, Healthcare Management, Health Insurance, Physicians, Medicaid, Disease Management, HIPAA, Utilization Management, Healthcare Consulting, Health Policy, Quality Assurance, Policy, Healthcare Information..., Quality Improvement, Coaching, Project Planning, Quality Management, Healthcare Industry, Cardiology, BPO - Business Process..., Managing Global..., Accreditation, Change Management, Contract Negotiation, Client Relations, Continuous Improvement, Management Analytics
Education
University of Louisville 1983 — 1989
Masters of Science, Health Systems
Bellarmine University
Bachelor of Arts, Sociology
Broome Community College
Associate of Applied Sciences, Criminal Justice
Adventist Health February 2014 - Present
ISACA Sacramento Chapter May 2014 - Present
HealthPlan Services October 2011 - January 2014
ISACA July 2010 - June 2012
Tampa International Airport March 2005 - October 2011
Vigilar December 2008 - December 2008
Technical Answer Group, Inc. 2004 - 2004
City of St Petersburg 1999 - 2004
Pinellas County Schools 1991 - 1999
Children's Board of Hillsborough County 1990 - 1991
Skills
CISA, Accounting, Computer Security, Information Security..., CISM, Information Security, Security+, PCI DSS, Information Security..., CISSP, Management, Security Management, Program Management, Security Awareness, Vulnerability Management, Computer Forensics, Governance, Policy, Disaster Recovery, Risk Management, IT Audit, Auditing, Penetration Testing, Business Continuity, Security, COBIT, Firewalls, Network Security, IT Management, Internal Audit, Enterprise Risk..., HIPAA, Information Technology, Sarbanes-Oxley, Risk Assessment, Business Continuity..., Security Audits, Vulnerability Assessment, Data Security, SAS70, ISO 27001, Application Security, Data Privacy, Security Policy, Payment Industry, Security Architecture..., Encryption, Information Assurance, IT Risk Management
Education
Florida Metropolitan University 1986 — 1996
Masters, Business
Saint Joseph's College 1978 — 1982
BS, Business Admin, Accounting
HealthPlan Services November 2012 - Present
WellCare Health Plans, Inc. July 2008 - April 2012
WellCare Health Plans August 2006 - July 2008
PainCare Holdings, Inc October 2005 - August 2006
Navigant Consulting March 2000 - October 2005
KPMG Consulting, Inc. May 1999 - March 2000
Mazza, Spero & Hougham February 1996 - May 1999
Blue Cross Blue Shield of AZ January 1994 - February 1996
CNR Health January 1992 - December 1993
Skills
Managed Care / Provider, Relationship Development, Consulting, Medicare, Medicaid, Performance Improvement, Litigation Support, Revenue Cycle, Government Relations, Managed Care, Healthcare, Process Improvement, Strategic Planning, Policy, Leadership, Physicians, Strategy, Health Insurance, Insurance, Provider Relations, Health Policy, Program Management, Healthcare Consulting, Network Development, Healthcare Industry, Analysis
Education
Arizona State University, W. P. Carey School of Business 1997 — 1999
MBA, Finance
University of Wisconsin-Stevens Point 1988 — 1992
BS, Accounting and Finance
NFI May 2015 - Present
zulily October 2014 - Present
Accel Temporary Services June 2014 - October 2014
HealthPlan Services April 2012 - January 2013
Dish Network March 2009 - August 2011
Skills
Telecommunications, Wireless, VoIP, Call Centers, IP, Troubleshooting, Team Leadership, Product Management, Mobile Devices, Account Management, Integration, Customer Satisfaction
Education
Clark State Community College 2013 — 2016
Business Administration and Management, General
Central
Cognizant Technology Solutions January 2014 - Present
Suncoast Pilates and personal Training January 2001 - Present
HealthPlan Services April 2013 - September 2013
Pinellas County Government July 2011 - April 2013
T3 Technologies June 2010 - April 2011
Veredus May 2008 - May 2010
SUNCOAST PILATES September 2007 - May 2008
JPMorgan Chase April 2001 - August 2007
Bear Stearns September 1999 - March 2001
BEAR STEARNS INC September 1999 - March 2001
Skills
Fileaid, VSAM, CICS, SQL, SQL Server, TSO, JCL, Documentation, Business Analysis, COBOL, Testing, Analysis, Windows, JavaScript, Application Development, SDLC, Data Modeling, Programming, Databases, Problem Solving, Microsoft Office, Process Improvement, MS Project, HTML, Troubleshooting, Integration, Quality Assurance, Visual Studio, Change Management, XML, Software Development, Customer Relations, Access, .NET, Requirements Analysis, Crystal Reports, Strategic Planning, Business Intelligence, MySQL, PL/SQL, Mainframe, Microsoft SQL Server, Windows Server, DB2, SharePoint, Requirements Gathering, Visio, Quality Center, Software Project..., Program Management
Education
County College of Morris 1975 — 1976
Diploma, Computer Science
Thomas Edison State College
Diploma
WellCare April 2013 - February 2014
Federated Insurance October 2000 - November 2012
HealthPlan Services July 1987 - September 2000
Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Project Management, Health Insurance, Commercial Insurance, Process Improvement, Team Building, Claim, Healthcare, Leadership, Employee Benefits
Education
Davenport University
HealthPlan Services LegalWellCare Health PlansAugust 2011 - January 2013
Skills
Insurance, Claim, Leadership, Health Insurance, Contract Negotiation, Corporate Law, Mediation, Training, Legal Research, Litigation, Mergers & Acquisitions, Process Improvement, Management
Education
Barry University - Dwayne O. Andreas School of Law 2007 — 2010
Juris Doctor (J.D.), Law
University of Florida 1998 — 2002
Bachelor's Degree, Business Administration and Management, General
QBE North America July 2001 - September 2014
PwC June 1999 - July 2001
McDonald's Corporation August 1995 - June 1999
Fireman's Fund Insurance Company May 1990 - August 1995
HealthPlan Services June 1986 - May 1990
Skills
Insurance, Business Analysis, Microsoft Office, Risk Management, Process Improvement, Management, Accounting, Access, Auditing, Financial Services, Claim, Leadership, Customer Service, Coaching, Outlook, Tax Research
Education
Bethune-Cookman University
Bachelor's Degree, Business Administration and Management, General
Raymond James Financial Inc. 2006 - Present
HealthPlan Services 2015 - 2015
Amazon 2015 - 2015
Amazon 2015 - 2015
Finish Line 2014 - 2014
GlobalOptions November 2008 - February 2010
Skills
Nursing,Pharmacy..., Working knowledge of ..., Java, Desktop Support,..., CRM, Fraud, Financial Risk, Software Documentation, Human Resources, Interviews
Education
University of South Florida 2010 — 2014
Bachelor of Arts (B.A.), Business/Managerial Economics
North Park University 2004 — 2008
Bachelor of Arts (B.A.), Business/Managerial Economics
Florida State University
St. pete high
Jabil May 2015 - June 2015
U.S. Department of Veterans Affairs February 2014 - April 2015
HealthPlan Services February 2013 - July 2013
Estes Express Lines May 2012 - February 2013
Video Gaming Technologies April 2011 - May 2012
CBTS May 2010 - April 2011
Siemens January 2010 - March 2010
Advantage IQ June 2009 - July 2009
JPMorgan Chase December 2007 - September 2008
Miami University 2007 - 2007
Skills
Technical Writing, Documentation, Online Help, Editing, Visio, Word, Writing, Software Documentation, Microsoft Word, Proposal Writing, SharePoint, Content Management, HTML, Training, Adobe Acrobat, Access
Education
Bowling Green State University
Master of Arts, English; Technical Writing
Bowling Green State University
Bachelor of Science, Journalism
Veritude September 2011 - Present
Fidelity Investments March 2009 - November 2010
Fidelity Investments 2007 - December 2008
Fidelity Investments 2007 - 2007
Fidelity Investments 2004 - 2007
Fidelity Investments 2006 - 2006
Fidelity Investments 2003 - 2004
Fidelity Investments 1999 - 2003
HealthPlan Services 1997 - 1998
Aetna Health Plans 1990 - 1996
Education
Tahanto Regional High School 1984 — 1989
Bentley University
B.S.
Bentley University
A.S.
HCA March 2014 - Present
WellDyneRx June 2012 - March 2014
HealthPlan Services February 2012 - April 2012
JPMorgan Chase May 2011 - January 2012
Citi October 2010 - April 2011
Saddle Creek Logistics Services August 2006 - July 2010
Manatron October 2004 - April 2006
Publix January 2004 - May 2004
FM Global April 1998 - October 2003
Skills
Visio, Process Improvement, Access, Business Analysis, Project Management, Customer Service, MS Project, Microsoft Office, Project Planning, Software Documentation, Microsoft Excel, Outlook, SharePoint, Troubleshooting, Quality Assurance, Databases, SQL, Vendor Management, Microsoft SQL Server, SDLC, Analysis, System Administration, Systems Analysis, Windows, Data Analysis, Requirements Analysis, Testing, Agile & Waterfall..., Functional Testing, Regression Testing
Education
USF 2008 — 2014
BSAS, Information Technology
Fisher College 1988 — 1990
Associate of Science (AS), Accounting
HealthPlan Services January 2012 - Present
Fidelity National Information Services March 2011 - January 2012
PwC July 2008 - December 2010
PwC March 2007 - June 2008
The Talbots, Inc. 1987 - 2007
Skills
SDLC, PeopleSoft, Project Management, Strategic Planning, Personnel Management, Financial Systems, PMO, Business Analysis, PMP, Process Improvement, Visio, Vendor Management
Education
Brown College 1981 — 1982
A.A, Computer Programming
University of Northern Iowa 1978 — 1979
BA, Theater
Butler University 1974 — 1977
Theater
HealthPlan Services 2013 - Present
Juster and Associates April 2012 - March 2014
Lanier Upshaw January 2010 - April 2012
New England Financial 2001 - 2009
Metlife 2004 - 2007
Skills
Insurance, Disability Insurance, Health Insurance, Life Insurance, Employee Benefits, Long-term Care, Underwriting, Fixed Annuities, Retirement Planning, New Business Development, Strategic Financial..., Health Savings Accounts
Education
Florida State University 1998 — 2000
Political Science
Florida State University 1996 — 2000
Political Science, Political Science
H.B. Plant 1986 — 1989
C
St. John's Episcopal
CareCentrix April 2014 - Present
HealthPlan Services July 2013 - October 2013
ClearPoint Credit Counseling Solutions May 2009 - September 2012
ByDesign Financial Solutions September 2008 - July 2009
ByDesign Financial Solutions October 2007 - August 2008
Premier Academy October 2007 - December 2007
WILD BLUE YONDER FOODS March 2007 - July 2007
MOUNTAIN GEAR, INC February 2006 - August 2006
Westminster Presbyterian Church September 2005 - August 2006
Pacific Landscape Management June 2005 - August 2005
Skills
Credit Counseling, Credit Analysis, Microsoft Excel, Financial Education, Microsoft Word, Data Analysis, Actuarial Science, Customer Service, Credit Scoring, Community Outreach, Debt Management, Public Speaking, Social Media, PowerPoint, Access, Editing, Actuarial Exams, Probability Theory, Microsoft Office, Credit Risk, Financial Risk, Blogging, Cash Flow, Cash Management, Hands-on Training, Personal Budgeting, Credit Cards, Risk Assessment, Speech Writing, Reverse Mortgages, Money Management, Lifestyle Coaching, Behavioral Counseling, Business Networking, Music Theory, Financial Mathematics, DebtPlus, Cisco Agent Desktop, Writing, Non-profits, Foreclosure Prevention, Christian Ministry, Excel VBA, SQL, Toad for Oracle, Medical Economics, Trend Analysis, HCPCS, Database Queries, Corporate Finance
Education
Whitworth University 2003 — 2005
BS, summa cum laude, Mathematics, 3.91
Cascadia Community College 2000 — 2003
Associate of Arts (A.A.), General Studies, 3.72
Bupa August 2015 - Present
Assurant March 2015 - August 2015
Electronic Arts (EA) April 2014 - November 2014
Jagged Peak May 2013 - February 2014
Health Integrated July 2012 - April 2013
HealthPlan Services August 2011 - June 2012
Triad Retail Media November 2009 - September 2011
Clockwork Home Services January 2009 - November 2009
Crowe Horwath LLP March 2004 - March 2006
Grand Valley State University August 2002 - April 2004
Skills
Project Management, Software Development, Business Intelligence, Business Analysis, Process Improvement, SharePoint, Data Analysis, SQL, Microsoft SQL Server, Web Development, Access, Databases, Database Design, Business Process, Management, Requirements Analysis, Data Modeling, T-SQL, Visio, SDLC, Project Planning, Data Warehousing
Education
Grand Valley State University 1999 — 2004
BS, Management of Info Systems
Conifer Health Solutions February 2015 - Present
BayCare Health System March 2004 - February 2015
HealthPlan Services October 1993 - September 2002
Skills
PMP, Change Management, EHR, Process Improvement, Healthcare, Six Sigma, Healthcare Information..., Project Management, Software Documentation, Team Building, Leadership, HIPAA, Program Management, Healthcare Management, Visio, Management
Education
University of Phoenix 2006 — 2008
Masters, Business Administration
Eckerd College 1988 — 1991
Bachelor of Arts, Sociology
RoundTower Technologies, Inc. August 2015 - Present
Cardinal Solutions January 2014 - August 2015
HealthPlan Services August 2012 - January 2014
Cardinal Solutions September 2011 - August 2012
Cincinnati Children's Hospital Medical Center 2008 - 2011
ASTAR Air Cargo 2005 - 2008
City of Mason, Ohio 2003 - 2005
University of Cincinnati 1999 - 2000
Rumpke 1999 - 1999
Skills
SharePoint, IIS, Microsoft SQL Server, Microsoft Office..., Windows Server, SharePoint Designer, Active Directory, Visio, HTML, Powershell, TFS, VMware, InfoPath, Enterprise Architecture, SSRS, SharePoint Server, SharePoint Workflow, Office 365, Cloud Computing, Windows Scripting, CSS
Education
Cincinnati State Technical and Community College 1999 — 2002
Associates, Computer Information Systems
Colerain Highschool 1996 — 1999
HealthPlan Services June 2007 - July 2010
Health Plan Services June 2007 - July 2010
Nationwide Health Plans December 1998 - May 2007
Sun TV and Appliances October 1984 - November 1998
Education
Columbus State Community College
n/a, medical
Guidewire Software October 2013 - Present
Guidewire Software November 2012 - September 2013
SafeAuto Insurance Company May 2012 - November 2012
HealthPlan Services July 2011 - August 2011
State Auto Insurance May 2010 - March 2011
Nationwide Financial September 2009 - March 2010
Kentucky Farm Bureau May 2007 - June 2009
Farmers Insurance 2006 - 2007
IBM 1997 - 2004
Technology Consulting Inc. 1994 - 1995
Skills
JCL, Business Analysis, DB2, Fileaid, CICS, COBOL, Guidewire, GOSU, Property & Casualty..., VSAM, Architecture, Websphere, Disaster Recovery, SOA, Software Project..., Gosu, Software Development
Education
Trevecca Nazarene University 1992 — 1993
BA, Management
Grand Valley State University
HealthPlan Services 2010 - Present
Signature Realty Associates 2005 - 2010
JPMorgan Chase 1991 - 2005
Skills
Program Management, Analysis, Insurance, Banking, Microsoft Excel, Team Leadership, Business Strategy, Negotiation, Microsoft Office, Leadership, Financial Modeling, Financial Analysis, Microsoft Word, Performance Management, Business Process..., Operations Management, Financial Services, Account Management, Underwriting, Outlook, Risk Management, Call Center, Loans, Change Management, Call Centers, PowerPoint, Human Resources, Access, Process Improvement, Coaching, Mortgage Lending, Executive Management, Cross-functional Team..., Relationship Management, Finance, Project Management, Mergers & Acquisitions, Credit, Business Analysis, Team Building, Training, Strategic Planning, Customer Satisfaction, Management, Customer Service, Vendor Management, Due Diligence, Business Planning, Forecasting, Budgets
Education
East Carolina University - College of Business 1984 — 1987
BSBA, Finance
HealthPlan Services July 2014 - Present
Everest University Online July 2013 - July 2014
Think Direct Marketing Group January 2011 - July 2013
MetroPCS April 2008 - January 2011
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Training Facilitation, Coaching, Microsoft Word, Call Center, Project Management, Call Centers, Employee Evaluation, Human Resources, Team Building, Strategic Planning, Instructional Design &..., Training & Development, Employee Management, Hands-on Training, Teaching Adults, Face-to-face Training, WebEx, Webinars, Project Planning, Sales Presentations, Presentation Coaching, Internetworking, Cross-functional Team..., Leading Diverse Teams, Training, Sales, Corporate Training, Customer Service, Team Leadership, Organizational..., Interviews, Distance Learning, Onboarding, Needs Analysis, Learning Management..., Public Speaking, Webinar Development, Instructor-led Training, Learning Management, Train the Trainer, New Hire Training, Leadership, Process Improvement, Management, Event Planning, Social Media, Employee Training
Education
American Public University System 2014 — 2014
Instructional Design & Delivery, Educational, Instructional, and Curriculum Supervision
Central Michigan University
Marketing/Political Science Major
Clarity Services, Inc. December 2012 - Present
Centerre Healthcare Corporation August 2011 - December 2012
Surgery Partners, LLC 2010 - 2011
HealthPlan Services 2005 - 2010
Provox Technologies 2004 - 2005
Misys Healthcare Systems 2000 - 2003
Skills
Financial Management, Acquisition Integration, Strategy Development, Treasury Management, Strategy, Managerial Finance, Financial Modeling, Mergers, Mergers & Acquisitions, Financial Analysis, Private Equity, Due Diligence, Executive Management, Financial Reporting, Financial Services, Forecasting, Insurance, Performance Management, Risk Management, Strategic Planning
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1981 — 1983
MBA, Finance
Susquehanna University 1972 — 1976
B.S. Bus Adm, Finance
K&Js Managed Solutions May 2013 - August 2013
HealthPlan Services October 2011 - March 2012
Pitney Bowes 2004 - 2010
Pitney Bowes 2001 - 2004
Pitney Bowes 1994 - 2001
Pitney Bowes 1989 - 1994
Pitney Bowes 1987 - 1989
Skills
SDLC, Process Improvement, MS Project, PMP, Vendor Management, Visio, Software Development, Testing, SQL, Program Management, Quality Assurance, Security, Change Management, Project Management, Management, Software Documentation, Visual Studio, Software Engineering, Access, Databases, Requirements Analysis, ClearQuest, Cross-functional Team..., Software Project..., Integration, Leadership, Outsourcing
Education
Manatee Technical Institute 2012 — 2013
Web Design and Development
St. Petersburg College 2010 — 2010
Certificate, Healthcare Informatics
University of New Haven 1995 — 1997
MS, Computer Science
Binghamton University 1980 — 1985
BS, Math / Comp Sci
HealthPlan Services 2014 - Present
Hospice by the Sea 2012 - 2014
Sanare LLC (BrightSky) 2011 - 2012
Centra 2009 - 2011
WellCare 2007 - 2009
PharMerica 2006 - 2007
Norfolk Superior Court April 1998 - December 2004
MA State Ethics Commission 1993 - 1998
MA Attorney General 1991 - 1993
Education
Suffolk University Law School 1995 — 1999
JD, Law
Columbia University in the City of New York 1987 — 1991
BA, Sociology
Cranbrook Kingswood High School 1984 — 1987
Diploma
AAA Auto Club South September 2014 - Present
Healthesystems June 2013 - February 2014
Healthesystems June 2012 - June 2013
HealthPlan Services October 2010 - June 2012
Syniverse Technologies July 2008 - July 2010
Syniverse Technologies December 1997 - June 2008
Syniverse Technologies April 1996 - November 1997
Various Contracting Companies September 1987 - March 1996
Meijer January 1986 - August 1987
Skills
Vendor Management, Software Development, Disaster Recovery, Production Support, Business Continuity, Requirements Analysis, SDLC, Data Center, Process Improvement, Unix, Integration, Program Management, Oracle, Business Analysis, Software Project..., Solaris, Change Management, Agile Methodologies, Visio, Testing, IT Management, Telecommunications, Data Warehousing, Software Documentation
Education
Central Michigan University 1980 — 1985
B.S., Computer Science
Sunshine Management Solutions, LLC January 2014 - Present
Startup Quest Pinellas July 2013 - December 2013
MedSave USA June 2010 - May 2013
HealthPlan Services June 2003 - May 2010
Metavante January 1997 - March 2003
Anchor Glass Container June 1992 - December 1996
Skills
SDLC, COBOL, JCL, VSAM, DB2, Mainframe, TSO, Business Analysis, CICS, Fileaid, ISPF, IBM Mainframe, MVS, Visio, Requirements Analysis, Software Project..., SQL, z/OS, Microsoft Project, Microsoft Office, Team Leadership, Software Implementation, PowerPoint, MS Project, Project Management, Technical Writing, Process Improvement, Health Plan Operations, Third Party Vendor..., Facilitators, Microsoft Excel, Microsoft Powerpoint, Strategic Planning, French to English, English to French, Entrepreneurship, Agile Methodologies, Software Development..., System Testing, Regression Testing, Quality Management, Quality Assurance, Microsoft Certified..., Microsoft Certified...
Education
New Horizons Computer Learning Center 2007 — 2007
Project Management for Professionals
TechSkills 2003 — 2003
MCSD, Microsoft Certified Solution Developer MCSD
Techskills Florida 2003 — 2003
MCP, Microsoft Certified Professional
Florida International University 1988 — 1990
BS, Computer Science and Mathematics
Peak Health Solutions July 2015 - Present
AAA Auto Club South March 2015 - May 2015
Vertical Integration, Inc. November 2014 - December 2014
PCI, LLC November 2013 - August 2014
HealthPlan Services 2008 - 2013
HealthPlan Services 2006 - 2008
Software Spectrum 2001 - 2002
Skills
Troubleshooting, SDLC, Product Development, Business Analysis, Requirements Analysis, Visio, DB2, SQL, Software Project..., Microsoft SQL Server, SharePoint, JCL, Agile Methodologies, XML, Web Services, Vendor Management, Systems Analysis, VB.NET, JavaScript, PMP, Databases, Oracle, Enterprise Architecture, ASP, TSO, Software Development, Software Documentation, MS Project, MySQL, .NET, JSON, VBA, IT Management, CSS, Windows Server, Active Directory, HTML 5, T-SQL, Visual Basic, Crystal Reports, IIS, PL/SQL, VBScript, Web Applications, Integration
Education
University of Tampa 2014 — 2016
Master's Degree, Management Information System
Florida Metropolitan / Everest University - Tampa FL 2002 — 2004
M.B.A., Information Technology Management
University of Tampa - John H. Sykes College of Business 1997 — 2001
Bachelor of science, Computer Information System
Universiteit van de Nederlandse Antillen 1995 — 1997
Associate, Social Business Economics
Insurance Administrative Solutions, L.L.C. February 2014 - Present
CareCentrix (Apex) May 2013 - January 2014
Community Health Solutions (goPMO) November 2012 - March 2013
Tampa Bay Microsoft Project User Group (MPUG) December 2009 - December 2012
HealthPlan Services December 2011 - October 2012
Tampa General Hospital June 2010 - December 2011
Sage Software October 2006 - October 2009
Certegy (FIS), Check IT May 2003 - October 2006
TYBRIN July 2001 - March 2003
Thomson Consumer Electronics August 1998 - July 2001
Skills
Project Portfolio..., Process Improvement, Process Management, Software Project..., MS Project, CMMI, SDLC, Metrics Definition, Six Sigma, Governance, ITIL, Program Management, Risk Management, PMO, Team Management, PMP, Resource Management, SharePoint, Healthcare Information..., Agile Methodologies, Employee Training, Key Performance..., Project Management, Visio, Training, Leadership, Metrics, Business Analysis, Analysis, Management, Business Process, Vendor Management, Requirements Analysis, Business Intelligence, Business Process..., Software Documentation, Requirements Gathering, Quality Assurance, Project Planning, Change Management, Integration, Process Engineering, IT Strategy, Software Development, IT Management, Cross-functional Team..., Testing, Start-ups, Data Warehousing, Agile Project Management
Education
Troy University in Montgomery 1996 — 1998
MS, CIS
Bellevue University 1993 — 1995
MA, Management
Troy State University - FL Region 1987 — 1991
BS, CIS
Prattville High School 1982 — 1986
HealthPlan Services February 2003 - Present
MSF&W 1995 - 2002
Skills
Integration, Requirements Analysis, PMP, Vendor Management, Software Development, Visio, Business Analysis, SDLC, Software Project..., Business Intelligence, Disaster Recovery, Project Management, Requirements Gathering, SQL, IT Management, Enterprise Architecture, Systems Analysis, Process Improvement
Education
Colorado State University 1972 — 1976
B.S., Business Information Systems
HealthPlan Services May 2009 - Present
Hillsborough County Sheriff's Office January 2008 - December 2008
Houlihan's Restaurants, Inc. December 2000 - August 2005
Education
University of Tampa 2007 — 2008
BS, Criminology
Russian University of Humanities 1996 — 2000
management, management
Anthem, Inc. January 2014 - Present
Amerigroup Corporation January 2012 - January 2014
AMERIGROUP August 2006 - January 2012
Whiskey Park September 2003 - August 2006
WellCare December 2002 - August 2006
WellCare Health Plans, Inc. 2002 - 2006
HealthPlan Services April 1997 - December 2002
Hyde Park Cafe October 1999 - September 2001
Bally Total Fitness May 1998 - March 2000
The Loft March 1996 - April 1998
Skills
Process Improvement, EDI, Vendor Management, Visio, Six Sigma, Management, Leadership, Sales, Software Documentation, Team Building, Business Analysis, Insurance, Business Process..., Change Management, Managed Care, Training, Operations Management, HIPAA, Healthcare Management, Medicaid, Strategic Planning, Healthcare Information..., Healthcare, Medicare, Healthcare Consulting, Hospitals, Data Analysis, Quality Assurance, Healthcare Industry, Program Management, Cross-functional Team..., Health Insurance, Access, SDLC, EHR, Call Centers, Executive Management, Revenue Cycle, Provider Relations, SharePoint, Performance Improvement, Policy, EMR, Informatics, Claim
Education
Juran Institute 2006 — 2007
Black Belt, Six Sigma
ITT Tech 2005 — 2006
Information Technology
Keller University 2001 — 2001
Financial Accounting and Planning
Emerson College 1986 — 1989
Mass Communication, Masters Program
Bridgewater State University 1980 — 1984
Bachelor of Arts, Communications
Roger West Creative November 2007 - Present
American Select March 2007 - November 2007
HealthPlan Services June 2006 - February 2007
Imerica Life and Health Insurance Company June 2004 - June 2006
Kestrel Technologies October 2000 - June 2004
Kingsley Research September 1994 - October 2000
Skills
CSS, Apache, JavaScript, HTML, PHP, Web Development, JSON, DB2, LAMP, Linux, MySQL, XML, Web Applications, AJAX
Education
City University of New York-Brooklyn College 1995 — 2001
Pace University 1994 — 1995
HealthPlan Services February 2013 - Present
PMSI November 2010 - February 2013
Restaurant Magic Software 2009 - November 2010
Eastman II October 2007 - November 2009
JPMorganChase May 2005 - August 2007
IBM March 2001 - December 2003
PricewaterhouseCoopers July 1991 - January 2001
Price Waterhouse Management Consultants 1991 - 2001
Skills
SDLC, Business Analysis, Process Improvement, Change Management, Project Management, Management Consulting, Management, Leadership, Team Building, Quality Assurance, Team Management, Training, Telecommunications, Enterprise Software, Vendor Management, Stakeholder Management, Business Process..., Visio, Program Management, Testing, Business Process, Business Requirements, CRM, Integration, Software Project..., Strategic Planning, Strategy, System Testing, MS Project, Project Planning, PMP, Software Documentation, Agile Methodologies, SharePoint, Consulting, Business Intelligence, Outsourcing, Requirements Gathering, Project Portfolio..., IT Management, Cross-functional Team..., Resource Management, Team Leadership, IT Strategy, Project Delivery, PMO, Risk Management, Enterprise Architecture
Education
Elmhurst College 1982 — 1985
Bachelor's of Science, Computer Science
Millikin University 1980 — 1982
Downers Grove South High School 1976 — 1980
General
Systems Made Simple, A Lockheed Martin Company June 2015 - Present
PMI Suncoast Chapter April 2014 - September 2015
Aspire Financial Services, LLC October 2014 - March 2015
HealhPlan Services May 2014 - October 2014
Extensys, Inc August 2013 - May 2014
Florida Suncoast Chapter of PMI September 2013 - March 2014
Exelis November 2012 - August 2013
PwC February 2012 - November 2012
Savtira Corporation July 2011 - January 2012
HealthPlan Services November 2010 - July 2011
Skills
Training, Time Management, Conflict Resolution, PMP, PMO, Project Manager..., Software Project..., IT Infrastructure..., Software Documentation, MS Project, Process Improvement, SDLC, Cross-functional Team..., Business Analysis, Workshop Facilitation, IT Management, E-commerce, Project Management, SharePoint, Enterprise Architecture, Resource Management, Business Development, CRM, Enterprise Software, Consulting, Visio, Agile Project Management, Vendor Management, Cloud Computing, Data Center, Business Process..., Requirements Analysis, Business Intelligence, Business Requirements, Leadership, Testing, Management, Quality Assurance, Program Management, Budgets, Integration, Change Management, Project Planning, Requirements Gathering, Business Process, Information Technology, IT Strategy, Analysis, Project Portfolio..., Team Leadership
Education
Capella University 2004 — 2010
BS, Marketing
University of South Florida 2000 — 2004
Undergraduate Core Courses
HealthPlan Services May 2015 - Present
Roper Industries September 2014 - April 2015
Fresenius Medical Care January 2014 - September 2014
Ideal Image June 2013 - November 2013
Chase Paymentech February 2012 - May 2013
Stream Global Services November 2010 - January 2012
Stream Global Services April 2007 - November 2010
Skills
Ubuntu, Hardware, Troubleshooting, Network Configuration, Operating Systems, Windows, Linux, XP, Computer Hardware, Microsoft Office, Software Installation, Mac, Printers, Active Directory, HP, Laptops, Excel, Word, Microsoft Excel, Technical Support, Networking, Microsoft Word, Customer Satisfaction, Access, Windows Server, Software Documentation, Windows Vista, Computer Repair, VMware, Call Centers, Help Desk Support, System Administration, Servers, Microsoft Exchange, Network Administration, DNS, Wireless Networking, Dell Computers, Information Technology, Group Policy, Service Desk, Workstations, Customer Service, Time Management, Windows 7, VPN, Hardware Support, Remote Desktop, DHCP, A+ Certified
Education
Rasmussen College-Tampa, Florida 2013 — 2015
Bachelor’s Degree, Information Security, 3.83
ITT Tech Institute 2012 — 2013
Associate’s Degree, Network and System Administration/Administrator, 3.83
American InterContinental University 2008 — 2009
Associate’s Degree, Business Administration, 3.71
CommWell Health September 2013 - Present
Electronic Classroom Of Tomorrow - ECOT June 2007 - September 2013
Paragon Consulting Group November 2005 - June 2007
The Ohio State University 2002 - November 2005
Sheakley UniService Inc. 2000 - 2002
Healthplan Services 1997 - 2000
Skills
Troubleshooting, Operating Systems, Network Administration, Networking, Windows, Management, Project Management, Customer Service, System Administration, Servers, Microsoft Office, Team Building, IT Management, Information Technology, Active Directory, Computer Hardware, Vendor Management, Technical Writing, Integration, Analysis, Security, Databases, Software Installation, VPN, Hardware, Technical Support, Leadership, Purchasing, Problem Solving, Teaching, Mentoring, Vendor Relations, Training, Windows XP, Public Speaking, Help Desk Support, TCP/IP, Microsoft Exchange, Process Improvement, Strategic Planning, Software Documentation, Windows Server, Business Analysis, Social Media, Nonprofits, Software Development, HTML, jQuery, Node.js, Linux
Education
Free Code Camp 2015 — 2017
Full Stack Web Development
Ashford University 2015 — 2016
Master of Business Administration (MBA)
Ohio Christian University 2002 — 2008
Bachelors of Arts
HealthPlan Services September 2014 - Present
Seeking New Opportunies November 2013 - Present
Progressive Insurance January 2012 - May 2013
Coca Cola Refreshments May 2007 - December 2011
Skills
Property, Negotiation, Project Management, Property, Insurance
Education
Hillsborough Community College 2010 — 2013
Florida A&M University 1996 — 1997
Florida Blue November 2012 - Present
HealthPlan Services August 2011 - November 2012
AW Consulting Services November 2010 - July 2011
WellCare February 2007 - November 2010
WellPoint November 1997 - July 2006
Health Net 1988 - 1997
Skills
Project Management, Budgets, Business Process..., HIPAA, Mergers, Full SDLC, Quality Assurance, Data Warehousing, Health Insurance, IT Strategy, Vendor Management, Software Development, Enterprise Software, Business Process..., PMO, Program Management, Disaster Recovery, Enterprise Architecture, Information Technology, Data Center, Integration, Mergers & Acquisitions, Leadership, Requirements Analysis, Infrastructure, Management, IT Management
Education
California State University-Northridge 1983 — 1988
MBA, Business/Finance
University of California, Los Angeles 1976 — 1981
BS, Biochemistry
HealthPlan Services July 2011 - Present
Concentrix - Cisco TAC Partner October 2010 - July 2011
CTI Resource Management Services, Inc. March 2008 - October 2010
CTI Resource Management Services, Inc. May 2005 - March 2008
Comcast Cable 2000 - 2005
Skills
VMware, CCNP, Active Directory, Cisco Technologies, LAN-WAN, Cisco IOS, Sonicwall, VoIP, CCNA, Windows Server, Network Administration, Switches, Network Design, Network Engineering, VPN, Cisco Call Manager, Routing, TCP/IP, Cisco VoIP, Cisco Routers, Virtualization, Unified Communications, Cisco Certified, Information Technology, Network Architecture, Networking, Technical Support, Troubleshooting
Education
Florida State College at Jacksonville 2005 — 2007
AS, NETWORKING SERVICES TECHNOLOGY
Electronic Arts (EA) January 2013 - Present
Walt Disney Parks and Resorts Online October 2011 - November 2012
Falling Man Group August 2011 - January 2012
HealthPlan Services June 2011 - October 2011
DDB August 2009 - November 2009
Tripp Lite 2008 - 2009
Whitefield College 2001 - 2008
Accenture September 2004 - September 2006
Walt Disney World April 2002 - April 2004
Thompson Group November 2001 - April 2002
Skills
Team Leadership, PHP, Symfony 2, JavaScript, AngularJS, jQuery, AJAX, MySQL, CSS, Git, Agile Methodologies, XML, LAMP, HTML, HTML 5, Perl, Zend Framework, Databases, Apache, JIRA, Microsoft Office, Linux, SQL, Java, MVC, REST, PHPUnit, JSON, Project Management, Selenium, Github, Google Docs, C#, Visual Basic, ExtJS, Eclipse, Perforce, Visual C#, Jenkins, Web Content Management, Web Services, PHPStorm, VB.NET, IIS, Leadership, AEM, Web Development, Scrum, Web Applications
Education
Harper College 2001 — 2001
Hillsborough Community College 2001 — 2001
America II Electronics April 2014 - Present
HT Systems LLC March 2012 - April 2014
SunView Software, Inc. November 2010 - March 2012
Cynergism - IT Solutions September 2008 - December 2010
IPVision Software April 2010 - November 2010
HealthPlan Services 2009 - 2009
ProBuild Holdings September 2005 - October 2007
Allegiance Telecom 2001 - 2001
Skills
SQL, ASP.NET, .NET, C#, Integration, Troubleshooting, Enterprise Software, Software Engineering, Software Development, JavaScript, Windows Server, Databases, Visual Studio, SDLC, Microsoft SQL Server, Network Administration, HTML, Windows, ASP.NET MVC, XML, Android Development, Solid, OOP, Cisco IOS, PHP, Wordpress, WCF, HL7, Web Applications, LINQ
Education
Lasalle Computer Learning Center 2008 — 2008
Certs, Network Engineering
Florida State University 1996 — 2000
BS Business Mgmt, Business Management
Center for Advanced Technologies 1992 — 1996
Raise Your Vibration Today, LLC January 2015 - Present
Brevard County Schools October 2007 - June 2014
HealthPlan Services May 2004 - April 2006
AXA Advisors December 2002 - May 2004
Skills
Public Speaking, Education, Financial Planning, HTML, CSS, Web Development, PowerPoint, Keynote, Leadership, Microsoft Excel, Coaching, Event Planning, Customer Service, Teaching, Sales
Education
Brevard Community College 2007 — 2009
Educator Certification, Education
University of Michigan 1998 — 2001
Bachelor of Science, Psychology
HealthPlan Services June 2015 - Present
KPMG October 2014 - February 2015
Banco Popular de Puerto Rico July 2013 - September 2014
Banco Popular de Puerto Rico January 2010 - July 2013
Skills
IT Audit, Information Technology, Information Security, Information Systems, Computer Science, People Skills, Music, Communication Skills, Bilingual, Great Motivator, Highly responsible, Security, Disaster Recovery, Computer Security, Auditing, Business Continuity, Business Analysis, Internal Audit, Internal Controls, Management
Education
EDP College of Puerto Rico Inc-San Juan 2011 — 2012
Master of Science (MS), Information Systems specialized in Information Security and Fraud Investigation
Universidad de Puerto Rico 2005 — 2009
Bachelor of Science (BS), Computer Science
HealthPlan Services June 2015 - Present
Raytheon August 2012 - September 2013
CGI Federal April 2012 - July 2012
Vista December 2009 - August 2011
ITT August 2009 - December 2009
Olgoonik Corporation February 2009 - July 2009
US Army April 2004 - December 2008
Skills
Military, Logistics, Military Logistics, Logistics Management, Supply, Data Entry, PBUSE, Microsoft Word, Data Analysis, Microsoft Excel, Inventory, SAMS-E, FEDLOG, Mechanics, AWRDS, EXCEL, TC-aims, key note, Security Clearance, Team Building, Team Management, IT Operations, DoD, Afghanistan, Leadership, Army, Training, Tactics, Government, Military Operations, Information Assurance, Military Training, Military Experience, Weapons, Operations Management, Procurement, Management, Command, Six Sigma, Program Management
Education
Hillsborough Community College 2014 — 2015
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Central Texas College 2008 — 2010
USA Ordnance School
Sourcetoad, LLC January 2014 - Present
HealthPlan Services August 2012 - January 2014
Traderplanet.com August 2010 - February 2012
Stream - Dell Contract June 2007 - August 2010
Skills
CSS, Web Development, PHP, Flash, Troubleshooting, HTML, CMS, Dreamweaver, Computer Hardware, Windows 7, Windows, Microsoft Office, Apache, XP, Technical Support, Software Documentation, HTML 5, XML, MVC, Yii2, Cake, SQL, Linux
Education
International Academy of Design 2005 — 2009
BFA, Interactive Media / Web Development, Bachelors of Fine Arts
Walt Disney Parks and Resorts Online January 2015 - Present
Clik Labs March 2007 - Present
Starwood Vacation Ownership June 2014 - December 2014
HealthPlan Services July 2013 - June 2014
Paquin Healthcare March 2012 - July 2013
Panda Security US July 2011 - March 2012
Park Review March 2010 - October 2011
Instant Action April 2010 - December 2010
Nextelligence June 2009 - March 2010
GadgetTrace January 2008 - October 2009
Skills
LAMP, PHP, MySQL, Skiing, HTML, HTML5, XML, jQuery, Hospitality, Hospitality Management, Loss Prevention, Security, Network Security, Web Design, Photoshop, Microsoft Office, JavaScript, Database Administration, Event Management, Online Marketing, Marketing Strategy, SEO, Linux, Start-ups, Mobile Devices, Management, Team Leadership
Education
College of Southern Nevada 2009 — 2010
High School Program
Bank of America - GBAM CREDIT RISK TECHNOLOGY July 2015 - Present
SERC Reliability Corporation March 2008 - July 2015
HealthPlan Services January 2007 - February 2008
Florida Reliability Coordinating Council 1998 - 2007
Skills
Requirements Analysis, Business Analysis, Microsoft Office, Program Management, Process Improvement, Data Analysis, Visio, Problem Solving, Access, Excel, Analysis, SDLC, PMP, Customer Relations, Strategic Planning, MS Project, SQL, Compliance, Documentation, Project Planning, Vendor Management, Planning, Business Intelligence, Energy, Visual Basic, VBA, Microsoft Excel, Software Documentation, NERC, Project Management, Smart Grid, Integration, Change Management, Engineering, Troubleshooting, Risk Management, Disaster Recovery, SharePoint, Crystal Reports, Risk Assessment, Technical Writing, Business Process..., Electric Power, Microsoft SQL Server, Management, Leadership, Databases
Education
UNC Charlotte 2011 — 2012
Business Analysis Certificate, Business Analysis Certificate
Eckerd College 2003 — 2004
B.A., Business Management
Rochester Institute of Technology 1982 — 1987
Finance and Economics
Data Intel Inc August 2013 - Present
HealthPlan Services August 2013 - Present
State Farm April 2010 - August 2013
iGATE April 2010 - August 2013
Skills
J2EE Application..., Struts, Java Enterprise Edition, Java, Spring, SQL, Requirements Analysis, SDLC, Microsoft SQL Server, XML, Oracle, Agile Methodologies, JavaScript, PL/SQL, Core Java, J2EE Web Services, JMS, Spring Framework
Education
Vivekanand Education Society's Institute Of Technology
Master of Computer Applications (MCA), J2EE
Healthplan Services August 1996 - Present
Turner Sports 1995 - 1996
Skills
Monthly Close Process, Accounting, Financial Reporting, Financial Analysis, Auditing, Valuation, Employee Benefits, Finance, Process Improvement, General Ledger, Fixed Assets, Variance Analysis, Management Consulting, Revenue Recognition, Business Intelligence, US GAAP, Corporate Finance, Financial Audits, Cash Flow, Cash Management, Due Diligence, Corporate Tax, Account Reconciliation, Cost Accounting, Business Valuation, Managerial Finance, Analysis, Internal Audit, Consolidation, Tax, Access, Payroll, Mergers & Acquisitions, Financial Modeling, Microsoft Excel, Accounts Receivable, Change Management, Executive Management, Financial Statements, Internal Controls, Income Tax, Financial Accounting, Risk Management, Business Process..., GAAP, Insurance, Forecasting, Budgets, Leadership, Strategic Planning
Education
University of South Florida 2001 — 2002
MACC, Masters in Accounting Info Systems
Georgia State University - J. Mack Robinson College of Business 1992 — 1995
BBA, Accounting
HealthPlan Services June 2015 - Present
CI Group (Corporate Interiors, Inc.) June 2014 - June 2015
Northwestern Mutual March 2014 - June 2014
Northwestern Mutual December 2013 - March 2014
The HON Company August 2013 - November 2013
The HON Company June 2012 - August 2013
Northwestern Mutual Financial Network May 2011 - February 2012
Peoria Area Convention and Visitors Bureau May 2010 - April 2011
Townsquare Media May 2010 - August 2010
Skills
Marketing, Sales Operations, Public Relations, Customer Service, Account Management, Market Planning, Market Research, Email Marketing, Leadership, CRM, Training, Project Management, Management, Sales, PowerPoint, Event Planning, Social Media
Education
Bradley University 2008 — 2012
Bachelor, Business Marketing
LotVantage June 2015 - Present
LotVantage June 2013 - June 2015
Fireman Creative January 2013 - May 2013
HealthPlan Services July 2012 - January 2013
Skills
PHP, Ruby on Rails, Database Design, MVC, Back-end Development, MySQL, Python, Django, Databases, LAMP, Relational Databases, Big Data, JavaScript, Team Leadership, Web Applications, Project Management, Java, Data Mining, R, Android Development, Visual Basic, Visual C#, C++, Writing, Public Speaking, Logic, Ethics, Discrete Mathematics, Windows, Apple, Machine Learning, HTML, Oracle, Swift, iOS Development, Linux, PL/SQL, Computer Science, NoSQL, jQuery, CSS, Software Development, HTML5, SQL
Education
New Jersey Institute of Technology 2013 — 2015
Master of Science (M.S.), Computer Science, 3.85 GPA
Clarion University of Pennsylvania 2007 — 2012
Bachelor of Arts (B.A.), Philosophy, Major: 4.0 GPA
WellCare Health Plans December 2014 - Present
CoAdvantage October 2013 - December 2014
HealthPlan Services May 2013 - September 2013
HealthPlan Services May 2013 - September 2013
Macy's Systems & Technology May 2005 - May 2013
Federated Systems Group June 1996 - May 2005
Metropolitan Property & Casualty November 1995 - June 1996
Financial Resources of America August 1995 - November 1995
MAG Mutual Insurance Company February 1994 - August 1995
Sprint December 1991 - February 1994
Skills
Process Improvement, Requirements Gathering, HRIS, Business Analysis, PeopleSoft, Microsoft Excel, SDLC, Microsoft Office, Customer Service, Requirements Analysis, SharePoint, Business Requirements, Change Management, Analysis, Business Process, Human Resources, Management, Payroll, User Acceptance Testing, Team Building, Vendor Management, Testing, Business Process..., Quality Assurance, Software Documentation, Project Management, Program Management, Test Planning, Visio, Business Intelligence, Test Cases, Training, Access, Integration, SQL, Databases, Oracle, Software Project..., Agile Methodologies, DB2
Education
Franciscan University of Steubenville 1977 — 1983
B.S., Business Administration
HealthPlan Services July 2015 - Present
Project Management and Leadership Development January 2015 - Present
Professional Development September 2014 - Present
PSCU March 2013 - September 2014
PSCU November 2011 - March 2013
PSCU November 2005 - November 2011
PSCU May 2004 - November 2005
PSCU March 2003 - May 2004
PSCU April 2001 - March 2003
PSCU Financial Services April 1999 - April 2001
Skills
Leadership, Management, Project Management, Team Building, Relationship Building, Vendor Management, Process Improvement, Business Analysis, Risk Management, Team Leadership, Program Management, Project Planning, Agile Project Management, Strategy, Leadership Development, Team Motivation, Employee Engagement, SDLC, Strategic Leadership, Risk Assessment, Financial Services, Client Services, Interviewing Skills, Thought Leadership, Critical Thinking, Conflict Resolution, Relationship Management, Public Speaking, Presentations, Customer Satisfaction, Client Relations, Emotional Intelligence, Strategic Communications, Pro-active Leader, Executive Management, CSM, Customer Service, Call Centers, Banking, Debit Cards, E-commerce, Payments, Credit, Start-ups, Electronic Payments, Internet Banking, Analysis, Interviews, Cards, Credit Cards
Education
St. Petersburg College 2001 — 2016
Business Administration A.S. Degree, Business Leadership/ Project Management
Indiana University-Northwest 1991 — 1992
General Education
HealthPlan Services September 2008 - Present
Skills
Health Insurance, Insurance, Call Centers, Employee Benefits, Process Improvement, Vendor Management, SDLC, Business Analysis, Medicare, Workers Compensation, Account Management, Visio, HIPAA
Education
Graceland University
Bachelor of Arts (BA)
T-Mobile October 2011 - Present
T-Mobile September 2001 - October 2011
T-Mobile August 2000 - September 2001
T-Mobile August 1999 - August 2000
T-Mobile December 1998 - August 1999
HealthPlan Services September 1997 - December 1998
Data Flex / Home Shopping Network March 1997 - August 1997
US Air Force August 1992 - December 1996
Skills
Vendor Management, Telecommunications, T1, System Deployment, Troubleshooting, Wireless, Military, Rebranding, Help Desk Support, Project Management, Management, Call Centers, Technical Support, Windows, Active Directory, Leadership, Security, Operating Systems, Cisco Technologies, VoIP, Team Leadership, BMC Remedy, Computer Network..., Wireless Networking, Switches, Data Center, IT Service Management, Laptops, Servers, Budgets, Visio, Networking, LAN-WAN, IT Management, TCP/IP, Information Technology, WAN, Disaster Recovery, Routers, System Administration, Network Architecture, Databases, VPN, Network Engineering, Blackberry Enterprise..., Integration, Hardware, IP, Avaya, DNS
Education
College of DuPage 2013 — 2015
Management AAS, Currently 4.0
Southmoreland High School 1988 — 1992
Diploma
Nextech Systems May 2014 - Present
Academic Alliance in Dermatology June 2010 - June 2013
Laser Spine Institute November 2007 - November 2009
HealthPlan Services May 2005 - May 2007
Bank of America April 1998 - April 2005
Skills
Customer Service, Management, Leadership, Start-ups, Human Resources, Business Development, Marketing, Sales, HIPAA, Operations Management, Budgets, Insurance, Contract Negotiation, Strategic Planning, Healthcare, Account Management, Procurement, Recruiting, Training
Education
University of South Florida 2001 — 2004
MBA, Management & Marketing
Emory University
BBA, General Business
Ivans, Inc. July 2008 - June 2013
City of Tampa 2004 - 2008
Expanets 1998 - 2004
Microsystems Technology 1996 - 1998
US Navy 1978 - 1998
HealthPlan Services 1990 - 1996
US Census Bureau 1988 - 1989
Skills
Microsoft SQL Server, Databases, Microsoft Office, SSRS, T-SQL, MS CRM 2011, FogBugz, Subversion, Scribe, Informatica, Oracle PL/SQL..., Agile Application..., PeopleSoft, Management, Organizational..., Fundraising, Marketing, Military Experience, Military Aviation, Geography, Anti-Submarine Warfare
Education
University of Tampa 1991 — 1997
BA
Florida State University 1985 — 1987
BA
Eastern Florida State College 1983 — 1985
Associate’s Degree
24-7 Intouch August 2014 - Present
HealthPlan Services March 2014 - July 2014
Chicago Public Schools 2011 - 2013
Chicago Public Schools 2001 - 2011
Zurich North America 1998 - 2000
Skills
Training & Development, Curriculum Mapping, Google Docs, Microsoft Word, Curriculum Design, Employee Training, Training Delivery, Curriculum Assessment, Curriculum Development, Microsoft Office, Curriculum Innovation, Training, Coaching, Teacher Training, Higher Education, Instructional Design, Teaching, Adult Education, E-Learning, Research, Customer Service, Team Building, Call Centers, Leadership, Team Management, Management, Vendor Management, Public Speaking, Customer Satisfaction, Sales, CRM, Customer Experience, Strategic Planning, Performance Management, Staff Development, Team Leadership, Leadership Development, PowerPoint, Educational Technology, Educational Leadership, Process Improvement, Microsoft Excel, Social Media
Education
American College of Education 2009 — 2011
Master's of Education, Educational Leadership and Curriculum Development, A
Illinois State University 2000 — 2001
Bachelor's of Science, Education, A
Ball State University 1994 — 1998
Bachelor's of Arts, Telecommunications, B+
HealthPlan Services July 2013 - Present
HealthPlan Services June 2006 - July 2013
Health & Life Agent November 2005 - June 2006
Humana, Inc June 2004 - August 2005
Humana, Inc July 2003 - June 2004
Humana, Inc April 2000 - July 2003
Humana, Inc August 1997 - April 2000
Humana, Inc October 1996 - August 1997
Skills
Sales, Employee Benefits, Health Insurance, Management, Salesforce.com, Call Centers, Licensed Life & Health..., Customer Service, Strategic Planning, Process Improvement, Team Building, Disability Insurance, Call Center, Direct Marketing, Lead Generation, Medicare, Sales Management, PowerPoint, Microsoft Word, Microsoft Excel, Visio, Life Insurance
Education
CUNY York College 1986 — 1990
Bachelor of Science, Marketing
FMQAI June 2013 - Present
HealthPlan Services January 2012 - June 2013
WellCare Health Plan January 2008 - December 2011
WellCare Health Plan January 2004 - December 2007
Dolphin Laboratories January 1999 - December 2000
Torrel Cosmetics (Torrent Group Company) January 1996 - December 1999
Torrent Pharmaceuticals, India January 1994 - December 1995
Skills
SDLC, Software Documentation, Process Improvement, Enterprise Software, Business Requirements, Integration, SQL, Systems Analysis, Data Modeling, Analysis, Enterprise Architecture, Medicare, SharePoint, Quality Assurance, Project Management, Requirements Analysis, Software Development, Requirements Gathering, Medicaid, Web Services, Visio, HIPAA, Oracle, Toad, PL/SQL, Cross-functional Team..., Management, Training, Leadership, Business Analysis, Data Warehousing, ERP, Crystal Reports, Borland Delphi, WebSphere MQ, XML Standards, Enrollment Service for..., 834, 820, SQL*Plus, Oracle Forms, Oracle Reports, Health Information..., SOA, Erwin, Core Java, SOAP, Physical Data Modeling, Logical Data Modeling, XML Schema, Business Intelligence
Education
St. Xavier's College 1989 — 1990
Associate Degree, Computer Science
Gujarat University 1987 — 1990
Bachelor of Science, Chemistry
University of South Florida
Professional Training
HealthPlan Services July 2013 - Present
American Income Life December 2012 - March 2013
Sagicor Life Inc September 2012 - December 2012
Prime Care Health October 2011 - July 2012
US Health Group October 2010 - May 2011
NorthStar Health July 2010 - October 2010
Avanti Way Realty June 2010 - July 2010
Airan, Airan-Pace, & Crosa, P.A. April 2010 - May 2010
US Health Group December 2009 - April 2010
Premier Health April 2009 - September 2009
Skills
Sales & Marketing..., International Relations, International Marketing, International Law, Business Development, Microsoft Office
Education
Florida International University 2008 — 2012
International Business and Political Science
HealthPlan Services September 2011 - Present
WellPoint October 2008 - September 2011
WellPoint October 2006 - 2008
CorVel Corporation 1999 - 2006
USM Field Resources 1993 - 1996
Skills
Consumer Healthcare, Healthcare, Health Insurance, Managed Care, Pharmacy Benefit..., Insurance, Account Management, Employee Benefits
Education
Bachelors
California State University-San Bernardino - College of Business and Public Administration
Business
BenefitWallet, a Xerox Solution March 2015 - Present
The KeyArx Group July 2008 - March 2015
Cynergy Benefis LLC April 2008 - March 2015
HealthPlan Services August 2008 - August 2009
NEF 2001 - 2008
Skills
Insurance, Employee Benefits, Health Insurance, Sales, Disability Insurance, Term Life Insurance, Benefits Administration, Strategic Planning, Account Management, Team Building, Human Resources, Fixed Annuities, Retirement Planning, New Business Development, Health Savings Accounts, Consulting, Leadership
Education
Monmouth University 1998 — 2001
Bachelor of Arts (BA), Business Administration and Management, General
Butte College 1996 — 1998
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Western State Colorado University 1993 — 1995
HealthPlan Services April 2013 - July 2014
BBVA Compass April 2011 - April 2013
BBVA Compass 2010 - April 2011
TEKsystems 2010 - 2011
Exeter Group 2009 - 2010
CareSource Management Group 2009 - 2010
Marsh 2004 - 2008
JPMorgan Chase 2001 - 2002
Metlife 2000 - 2000
Lehman Brothers Inc 1997 - 2000
Skills
Project Management, Program Management, Business Process, Business Development, Business Analysis, Project Portfolio..., PMP, Change Management, PMO, Management, Banking, Budgets, Consulting, Risk Management, Business Transformation, Strategic Planning, Vendor Management
Education
Auburn University at Montgomery
BSBA, Finance
London School of Economics and Political Science, U. of London
MSc., International Accounting and Finance
Cognizant Technology Solutions January 2012 - Present
HealthPlan Services December 2008 - December 2011
APEX Recruiting October 2007 - December 2011
Skills
JCL, VSAM, COBOL, DB2, Endeavor, Mainframe, Serena Changeman, FTP, SQL, Business Analysis
Education
Central Connecticut State University 1970 — 1974
UnitedHealth Group August 2015 - Present
HealthPlan Services May 2013 - August 2015
Auditz, LLC January 2012 - January 2013
WellCare July 2006 - January 2012
Arbitration Recoveries Mgt May 1996 - July 2006
Bristol West Insurance Group March 1999 - September 2001
Skills
Medicare, Medicaid, Managed Care, HIPAA, Healthcare, Process Improvement, Operations Management, Recovery Audit, Client-oriented, Fraud Detection, Access, Healthcare Information..., Data Analysis, Management, Revenue Cycle, Leadership, Healthcare Industry, Policy, Health Insurance, Healthcare Consulting, Insurance, Vendor Management
Education
Baldwin-Wallace College 1992 — 1994
Master of Business Administration (MBA), MBA
PwC September 2012 - Present
HealthPlan Services July 2010 - May 2012
WellCare Health Plans, Inc June 2007 - July 2010
Catalina Marketing July 2005 - May 2007
Nielsen Media Research June 2003 - June 2005
Cablevision April 1999 - September 2002
Ernst & Young 1997 - 1999
SCC Soft Computer 1991 - 1997
Skills
SDLC, Business Analysis, Process Improvement, Vendor Management, Visio, Program Management, Project Management, Business Process..., PMP, Healthcare, MS Project, Integration, Leadership, Strategic Planning, CRM, IT Strategy, Governance, Enterprise Software, Analysis, Business Intelligence, Data Warehousing, PMO, Access, Six Sigma, Enterprise Architecture, Quality Assurance, Business Process, Change Management, Software Development, Resource Management, ITIL, IT Management, Process Engineering, Requirements Gathering, Management, SQL, Disaster Recovery
Education
University of South Florida 1991 — 1993
MS - Graduate Studies, Health Care Administration
Austin Peay State University 1982 — 1986
BS, Medical Technology, Computer Science
Coventry Workers' Comp Services March 1997 - Present
HealthPlan Services 1984 - 1997
Anacomp June 1982 - March 1984
Skills
Vendor Management, Insurance, Health Insurance, Managed Care, Network Development, Workers Compensation, Healthcare, Strategic Planning, Team Building, Medicare, Process Improvement, HIPAA, Claim, Software Development, Healthcare Industry, Business Analysis
Education
Anderson University 1978 — 1982
Bachelor of Science (B.S.), Computer Science, Marketing, Management
Quest Diagnostics 2013 - Present
JPMorgan Chase 2010 - 2013
TRG Customer Solutions 2007 - 2010
HealthPlan Services 2006 - 2007
AIG July 2004 - June 2006
Capital One July 1995 - July 2003
Skills
CRM, Call Centers, Vendor Management, Process Improvement, Risk Management, Customer Service, Financial Services, Leadership, Call Center, Credit, Team Building, Budgets, Strategic Planning, Business Analysis, Marketing Strategy, Banking, Management, Change Management, Training, Customer Satisfaction, Analysis, Operations Management, Insurance, Performance Management, Coaching, Software Documentation, Recruiting, Customer Retention, Program Management, Customer Experience, Relationship Management, Team Leadership, Account Management, Cross-functional Team..., Project Management, Business Process..., Data Analysis, Sales, Business Development, Team Management, Forecasting, Leadership Development, Analytics, Executive Management, Employee Training
Education
Bucknell University
BA, Linguistics
University of South Florida
M Ed, Secondary Education (TESOL)
Catalina Marketing November 2014 - Present
HealthPlan Services January 2013 - September 2014
Citi Group April 2012 - December 2012
WellCare Health Plans, Inc. August 2010 - April 2012
WellCare Health Plans, Inc. April 2007 - April 2012
WellCare Health Plans, Inc. October 2006 - April 2012
Publix 2005 - 2006
AT&T 1998 - 2001
Skills
Quality Assurance, Testing, Test Planning, Test Cases, Automation, System Testing, Scripting, QTP, QC, Requirements Analysis, User Acceptance Testing, Quality Center, Manual Testing, Performance Testing, Regression Testing, Databases, Web Applications, Defect Tracking, SDLC, SQL, Excel, Integration, LoadRunner, PL/SQL, Test Director, VBScript, SoapUI, Visio, Test Strategy, Web Testing, Toad, Test Execution, Integration Testing, SharePoint, Waterfall, Software Quality..., Functional Testing, Load Testing, Test Estimation, Visual Basic, ISTQB, Black Box Testing, TFS, XML Schema, SiteScope, Web Services, Test Automation..., HP Performance Center, Test Automation, Agile Testing
Education
Essex County College
NA
Amerigroup Corporation Director of Claims OperationsWellCareDecember 2002 - August 2006
HealthPlan Services April 1998 - December 2002
Education
Bridgewater State University 1980 — 1984
Life and Health Insurance October 2014 - Present
A large Life Insurance Company September 2011 - October 2014
HealthPlan Services December 2009 - September 2011
Nationwide Insurance April 2007 - June 2009
Nationwide Insurance January 2001 - April 2007
Nationwide Insurance January 1996 - January 2001
Skills
Electronic Funds..., Change Management, Disaster Recovery, Management Consulting, Management, Mentoring, Leadership, IT Strategy, Business Intelligence, SDLC, Business Analysis, Vendor Management, Process Improvement, IT Management, Training, Insurance, Visio, Business Process..., Project Portfolio..., Requirements Analysis, PMO, Requirements Gathering, Integration, Enterprise Architecture, Software Project..., PMP, Information Technology, Systems Analysis, Software Documentation, Business Process, SharePoint, Program Management, Change Control, Consulting, Strategy
Education
Franklin University 2006 — 2007
MBA
Ohio University 1981 — 1983
BBA, Computer Systems and Business Management
HealthPlan Services October 2015 - Present
Private Contractor May 2015 - October 2015
Focus School Software January 2014 - May 2015
Pinellas County Teacher Association August 2005 - January 2014
Pinellas County Schools August 2004 - January 2014
Skills
Curriculum Development, Curriculum Design, Classroom, Educational Technology, Instructional Design, Higher Education, Instructional Technology, Educational Leadership, Staff Development, Teaching, Tutoring, Distance Learning, Teacher Training, Lesson Planning, Adult Education, Training, Public Speaking, E-Learning, Event Planning, Management
Education
Florida State University 1998 — 2002
B.A., English
Holland & Knight LLP April 2014 - Present
HealthPlan Services November 2013 - April 2014
HealthPlan Services September 2011 - April 2014
Vertical IT Solutions November 2009 - September 2011
Rooms To Go May 2008 - September 2009
Rooms To Go June 2003 - April 2008
Rooms To Go June 2001 - April 2003
IKON Technology Services 1998 - 2000
Progressive Business Solutions May 1996 - November 1999
Skills
Windows Server, SharePoint, Microsoft Exchange, SQL, Servers, Virtualization, VMware Infrastructure, VMware View, eGain, IIS, Health Information..., ITIL, IT Management, Windows 8, Apple, Macintosh hardware, Android, Lync Server 2010, Disaster Recovery, Business Continuity..., PCI DSS, Change Management, VMware, VMware ESX, JavaScript, Windows, XML, Active Directory
Education
St. Petersburg College 2007 — 2016
BS, IT Management
Dekalb Community College 1990 — 2001
ASM Research July 2009 - Present
ASM Research 2009 - 2010
Sole Solutions Inc. July 2007 - July 2009
HealthPlan Services May 2005 - July 2007
HealthPlan Services May 2005 - July 2007
Prescience Systems Corporation May 1999 - May 2005
Seton Home Study School 1997 - 1999
Education
Furman University 1989 — 2003
BS
Furman University
B.S
HealthPlan Services June 2009 - Present
HSN 2005 - 2009
Global Signal 2002 - 2004
TMP Worldwide 1994 - 2002
System One 1994 - 2002
Education
University of Florida - Warrington College of Business Administration 1992 — 1994
MBA, Finance
Hofstra University 1985 — 1987
BBA, Banking & Finance
Universal Health Care November 2009 - Present
HealthPlan Services September 2005 - April 2009
HealthPlan Services 2005 - 2009
Starbucks Coffee Company 2001 - 2005
Humana Health Care Plans 1984 - 2001
Education
Florida State College at Jacksonville 1981 — 1990
Scytl Innovating Democracy (formerly SOE Software) January 2015 - Present
SOE Software November 2013 - January 2015
HealthPlan Services June 2013 - November 2013
MTS Medication Technologies April 2012 - June 2013
eMason, Inc. February 2009 - March 2012
Deltek 2000 - 2008
Skills
Outlook, SDLC, Software Documentation, Visio, Process Improvement, Project Management, Agile Methodologies, User Acceptance Testing, Software Quality..., Testing, Requirements Analysis, Microsoft SQL Server, Test Planning, SQL, .NET, Business Analysis, Manual Testing, Visual Studio, Test Cases, Troubleshooting, Quality Assurance, Requirements Gathering, Scrum
Education
Information Technology Institute, Ottawa 1997 — 1998
Diploma, Applied Info Tech
Acadia University 1993 — 1996
B.A. Arts, Major Sociology/Minor English
HealthPlan Services
Skills
Insurance, Marketing Strategy, Team Building, Health Insurance, Process Improvement, Life Insurance, Strategic Planning, Leadership, Vendor Management, Customer Service, HIPAA, Underwriting, Disability Insurance, Managed Care, SDLC, Healthcare, Negotiation, Employee Benefits, Risk Management, Medicare, Account Management, Call Centers, Executive Management, HMO, Provider Relations, Cross-functional Team..., Medicaid, Claim, Business Analysis
Education
Bentley University 1988 — 1992
BS, Management
Catalina Marketing September 2014 - Present
HealthPlan Services January 2013 - September 2014
Vitera Healthcare Solutions October 2006 - December 2012
JPMorgan Chase April 2006 - October 2006
JPMorgan Chase July 2004 - April 2006
MCI Corporation October 2001 - June 2004
MCI Corporation August 1999 - October 2001
Citi 1997 - 1999
Citi 1993 - 1996
Citi 1989 - 1993
Skills
Business Analysis, Process Engineering, Business Process..., Visio, MS Project, Requirements Analysis, Excel, Software Project..., Agile, Process Development, Project Implementation, ITIL, Siebel, Access, BigMachines, Agile Methodologies, Enterprise Software
Education
Daemen College 1977 — 1982
Bachelor of Science, Business Administration
HealthPlan Services July 1981 - Present
Education
American University
Bachelor’s Degree, B.S. Technology of Management
University of South Florida
Master’s Degree, Executive MBA
Catalina Marketing September 2014 - Present
HealthPlan Services July 2012 - Present
HealthPlan Services October 2009 - Present
HealthPlan Services October 2009 - Present
Health Plan Services 2009 - 2010
Bank of America August 2003 - March 2008
Bank of America 2003 - 2005
Terminix, Inc 1999 - 2002
Avatar 1997 - 1999
Skills
Customer Relations, Banking, Policy, Process Improvement, Coaching, Analysis, Business Process, Change Management, Customer Service, Interviews, Management, Payroll, Quality Assurance, Requirements Analysis, SDLC, Sales, Software Documentation, Strategic Planning, Team Leadership, Testing
Education
Community College of Rhode Island 1994 — 1997
AA, Special Education
Bellevue University
Business Management
Hillsborough County September 2010 - Present
Smedley Creative 1989 - Present
BNI Success Express 2009 - 2010
BNI-Success Express 2009 - 2009
Grapevine Communications January 2006 - August 2006
Intertape Polymer Group June 2003 - December 2005
HealthPlan Services 1996 - 1999
Peak Barr Petralia Biety 1990 - 1996
Pearson Thomas LKW 1987 - 1990
Skills
Web Design, Dreamweaver, Photography, Marketing, Microsoft Office, Mac, Creative Direction, PowerPoint, Art, Trade Shows, Pre-press, Digital Photography, Editing, Project Management, Microsoft Word, Posters, Typography, Creative Services, Business Cards, Adobe Creative Suite, Brochures, Flyers, Desktop Publishing, Photoshop, Graphic Design, Logo Design, Print Management, Packaging, Internal Communications, Digital Illustration, Marketing Communications, Computer Graphics, Contract Negotiation, Corporate Branding, Blogging, Social Networking, Corporate Identity, Annual Reports, Branding & Identity, Website Development, Brand Development, Direct Mail, Social Media, Art Direction, Adobe Acrobat
Education
Florida Atlantic University 1978 — 1981
BFA, Art, Education, Photography
Connecture September 2015 - Present
HealthPlan Services August 2004 - May 2013
HealthPlan Services January 1999 - August 2004
Skills
Insurance, Training, Sales, Sales Management, New Business Development, Employee Benefits, Leadership, Health Insurance, Account Management, Negotiation, Management, Marketing, Direct Marketing, Customer Service, Healthcare, Competitive Analysis, Strategic Planning, Cross-functional Team..., Coaching, Business Planning, Project Management, Product Development, Selling, Team Building, Strategy
Education
University of South Florida 1991 — 1992
BA - Marketing, Marketing Research
Florida State University 1987 — 1990
Associates, Marketing
Steinbrenner High School August 2012 - Present
HealthPlan Services June 2006 - December 2011
Lee County School District 1998 - 2006
Fiserv 1995 - 1998
Education
Pasco-Hernando Community College 2011 — 2011
EPI, Education
The University of Akron 1983 — 1984
Computer Science
Florida Southern College 1977 — 1980
BS, Mathematics
WellCare Health Plans May 2014 - Present
HealthPlan Services February 2013 - May 2014
Universal Health Care June 2012 - February 2013
HealthPlan Services October 2010 - June 2012
Coventry Health Care May 2010 - October 2010
Amerigroup Corporation January 2007 - June 2010
UnitedHealth Group July 2004 - December 2007
Skills
Medicaid, HIPAA, Healthcare Industry, Organizational..., Health Insurance, Management, Insurance, Employee Relations, Call Center, HMO, Healthcare, Healthcare Information..., Coaching, Process Improvement, Medicare Part D, Visio, Performance Management, Training, Team Building, SharePoint, Leadership Development, Healthcare Management, Claims Resolution, Customer Service, Call Centers, Employee Benefits, Managed Care, Leadership, Claim, Analysis, Medicare, Access, Claims Management, Provider Relations, Quality Assurance, Project Management, Software Documentation, Health Policy, Credentialing, Benefits Administration, Long-term Care
Education
Florida State University
BayCare Health System July 2014 - November 2014
HealthPlan Services April 2014 - July 2014
HealthPlan Services January 2013 - April 2014
Moffitt Cancer Center 2010 - 2012
Moffitt Cancer Center 2002 - 2010
Moffitt Cancer Center 2000 - 2002
Skills
ITIL Concepts, Client Services..., IT Service Level..., Project Management, Healthcare Information..., Learning Management, Problem Management, Document Management, Instructional Technology, Training Analysis, New Hire Training, Delivering Technical..., Classroom Instruction, Curriculum Design, Curriculum Development, Distance Learning, Instructional Design, Online Training, E-Learning, E-Learning Development, Strategic Planning, Social Media, Adult Education, Process Improvement, Team Building, Classroom, Management, EMR, SharePoint, Healthcare, Visio, Captivate, ITIL, Cerner, Leadership Development, Training, MS Project, Access, Hands-on Training, Information Technology, Leadership, Staff Development, HIPAA, Training Delivery, Employee Training, Program Development, Performance Improvement, EHR, Technical Training, Organizational...
Education
University of South Florida 2009 — 2012
Masters of Education, Instructional Technology, 3.8
James Madison University
Bachelor of Science, Sociology
Ideal Image 2014 - Present
Lincare Holdings, Inc 2013 - 2014
Avantair - In bankruptcy proceedings 2012 - 2013
HealthPlan Services 2006 - 2012
Danka Office Imaging/Gevity 2004 - 2006
CWCB 1998 - 2004
Humana, Inc 1993 - 1998
Skills
Analysis, Employee Relations, Employee Benefits, Employee Engagement, Leadership, Benefits Administration, Human Resources, Recruiting, Performance Management, HRIS, New Hire Orientations, Process Improvement, Training, Succession Planning, Insurance, Team Building, Applicant Tracking..., Change Management, Talent Acquisition, Payroll, Deferred Compensation, Program Management, Talent Management, Interviews, Coaching, Personnel Management, Management, Policy, Temporary Placement, Onboarding, FMLA, Organizational Design, Workforce Planning, HR Policies, Strategy, Labor Relations, Organizational..., Strategic Planning, Employee Training, ADP Payroll, Compensation & Benefit, PeopleSoft, Employment Law, Conflict Resolution, Hiring, Employee Handbooks, Leadership Development, Job Descriptions, SPHR, College Recruiting
Education
Auburn University
Bachelor of Science (BS), Business Administration; Personnel Management & Industrial Relations, 3.9 GPA
St. Petersburg Catholic High School
State Of North Carolina - Administrative Office Of The Courts December 2014 - Present
HealthPlan Services March 2012 - Present
None September 2011 - March 2012
Cisco Systems July 1994 - August 2011
IBM May 1982 - January 1994
International Harvester 1974 - 1980
International Harvester 1974 - 1980
Skills
z/OS, REXX, JES2, ISPF, SDSF, SMP/E, PL/1, Mainframe, JCL, TCP/IP, MVS, TSO, Disaster Recovery, Operating Systems, COBOL, Unix, Storage Management, System Administration, RACF, Assembly, CICS, IBM Mainframe, Software Development, Systems Programming, Software Installation, Security, Storage, CLIST, Windows, Automation, Websphere, Data Center, Hardware, OS/390, Performance Tuning, Programming, Troubleshooting, VTAM, VSAM, Syncsort, BAL, zSeries
Education
Iowa State University
B. S., Computer Science
Iowa State University
M. S., Computer Science
HealthPlan Services October 2012 - Present
HealthPlan Services November 2010 - October 2012
HealthPlan Services September 2008 - November 2010
Skills
Insurance, Term Life Insurance, Underwriting, Life Insurance, Disability Insurance, Employee Benefits, General Insurance, Brokers, Reinsurance
Education
Florida State University 1995 — 2000
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Goodwill Industries of Northern New England June 2015 - October 2015
Trinity Services Group January 2015 - May 2015
Vology November 2014 - January 2015
Goodwill Industries of Northern New England 2015 - 2015
HealthPlan Services November 2009 - July 2014
Lazzara Yacht Corp July 2005 - January 2009
Salem Property Management March 2003 - June 2004
Sappi Fine Paper Europe July 1997 - July 1999
Skills
Benefits, PeopleSoft, Compensation, Payroll, Ceridian, Employee Benefits, Deferred Compensation, Movex, Access, Hiring, General Ledger, Employee Relations, Human Resources, Mas 90, New Hire Orientations, Great Plains Software, ADP Payroll, Recruiting, Accounts Payable, Benefits Administration, HRIS, Kronos, Onboarding, FMLA, HR Policies, Applicant Tracking..., Garnishments
Education
Bryant University 1976 — 1978
Accounting
Global Crossing September 2006 - June 2009
HealthPlan Services May 1983 - February 2000
Education
Oakland Community College 2005 — 2005
Visual Basic.NET
Delta College 1975 — 1977
Associates, Data Processing
HealthPlan Services January 2014 - Present
USAA March 2009 - March 2013
ACCENT Marketing September 2005 - March 2009
Skills
Quality Assurance, Management, New Business Development, Recruiting, Interviews, Call Centers, Training, Performance Management, Team Building, Team Leadership, Coaching, Microsoft Office, Employee Training, Organizational..., Leadership Development, Human Resources
Education
Ashford University 2010 — 2012
Human Resources Management (Bachelors), Business
University of Phoenix 2008 — 2010
Business Management, Business
American Insurance Administrators October 2010 - Present
HealthPlan Services June 2009 - January 2010
ISC Services August 2006 - February 2009
Munich American Reassurance Company January 2001 - September 2005
Munich American Reassurance Company January 2001 - September 2005
Skills
Underwriting, Insurance, Casualty, Time Management, Property & Casualty..., Leadership, Health Insurance, Life Insurance
Education
Illinois State University
Bachelor of Science, Merchandising
Kishwaukee College
Associate of Science (AS), Business
JPMorgan Chase & Co. October 2014 - January 2015
HealthPlan Services April 2014 - August 2014
The Depository Trust & Clearing Corporation October 2013 - February 2014
Bank of America May 2013 - September 2013
TracFone Wireless December 2012 - March 2013
NYC department of finance April 2009 - June 2010
Smith Barney Citigroup June 1994 - December 2008
Merrill Lynch/First Boston Corp/Citibank June 1980 - June 1994
Skills
JMS, Core Java, J2EE Application..., SQL, JavaScript, DHTML, SOA, JDBC, RAD, Eclipse, CVS, IBM clearcase, CICS, WebSphere Application..., WebSphere MQ, Weblogic, SVN, JPA, Hibernate, Spring Framework, Tomcat, Maven, SOAP, RESTful WebServices, Application enterprise...
Education
Baruch College 1975 — 1980
Bachelor of Business Administration (BBA), Computer Technology/Computer Systems Technology
WellCare Health Plans November 2013 - Present
Florida Realty January 2006 - Present
Florida Healthcare Plus September 2011 - November 2013
HealthPlan Services September 2009 - September 2011
MD Medicare Choice March 2007 - September 2008
Independent Broker January 2000 - March 2007
Prudential Financial September 1997 - January 2000
Independent Broker June 1995 - October 1996
Humana April 1992 - June 1995
Skills
Medicare, Medicaid, HMO, Provider Relations, Health Policy, Medicare Part D, PPO, Credentialing, Health Insurance, Managed Care, Insurance, HIPAA, Healthcare, Marketing, Healthcare Industry, Sales, Customer Service, Training, Organizational..., Medical Coding, Disability Insurance, Human Resources, Professional Ethics, Thought Leadership, Seniors, Medical Billing, Contract Negotiation, Brokers, CPT, Strategic Vision, Health Care Reform, Healthcare Information..., Hospitals, Leadership Development, Home Care, Physicians, Selling, Workers Compensation, Sales Management, Physician Relations, Vision Creation, Marketing Strategy, Utilization Management, Technical Leadership, Claim, Strategic Leadership, Medicine, Medical Ethics, Customer Retention, Sales Operations
Education
Faith Theological Seminary & Christian College 2012 — 2014
Bachelor of Theology, Christian Theology
Bob Hogue School of Real Estate 2006 — 2006
Licensed Real Estate Agent - Florida, Real Estate
Central Insurance School 1992 — 1992
Licensed Life, Health and Variable Annuities Agent
Hillsborough Community College
Mangement / Marketing
Community College of the US Air Force 1975 — 1976
Aircraft Maintance Technician, Galaxy C-5A, Honnor Graduate
Brandon Sr High 1973 — 1975
Graduate, General Studies
HealthPlanOne, LLC August 2015 - Present
Health Markets Insurance Agency March 2015 - August 2015
HealthPlan Services November 2014 - February 2015
Deerwalk Inc January 2013 - November 2014
XOS Digital September 2012 - December 2012
Tampa Bay Rowdies April 2012 - August 2012
Daytona International Speedway March 2012 - March 2012
Panera Bread April 2011 - August 2011
Jacksonville Ice and Sportsplex January 2011 - April 2011
Orlando Predators April 2010 - August 2010
Education
Flagler College 2009 — 2012
Bachelor's degree, Sport Management
Lake Mary Preparatory School 1999 — 2008
Diploma
HealthPlan Services Sr. Project ManagerHillsborough Kids Inc.2009 - 2010
Sage July 2004 - July 2009
University of South Florida May 1998 - May 2005
Bell Labs Lucent Technologies December 1999 - June 2004
DMR Consulting December 1998 - December 1999
ABR Benefits Services, Inc January 1998 - December 1998
ARS, Automated Research Systems June 1996 - December 1997
Skills
Business Analysis, Business Intelligence, CRM, Change Management, E-commerce, Finance, Healthcare, Human Resources, IT Strategy, MS Project, Management, Information Technology, Process Improvement, Program Management, Project Management, Quality Assurance, Requirements Gathering, SharePoint, Software Development, Strategy, Team Building, Visio, Leadership, Integration, Manufacturing, Insurance, PMO, Requirements Analysis, SDLC, Software Documentation, Telecommunications, PMP, Vendor Management, Software Project..., Cross-functional Team..., Business Process..., IT Management
Education
Illinois State University 1994 — 1996
M.S., Applied Computer Science / Software Engineering
Tennessee State University 1988 — 1993
B.S., Computer Sdience
HealthPlan Services April 2013 - Present
Universal Healh Care August 2012 - March 2013
WellCare 2009 - 2012
WellCare 2007 - 2009
Transcontinental Lending Group/Premier Investment Group 2004 - 2007
Tech Data 1999 - 2003
Skills
Medicare, Insurance, Process Improvement, HIPAA, Health Insurance, Call Centers, Managed Care, Medicaid, Healthcare, Customer Service, Management, Cross-functional Team..., Claim, Medicare Part D
Education
Florida Metropolitan University
Bachelor of Business Administration (B.B.A.)
HealthPlan Services May 2007 - November 2013
TEK Systems December 2005 - May 2007
Independent Contractor for Training Software and Web Content August 2001 - December 2005
Franklin Templeton Investments February 1992 - July 2001
Skills
Programming, CICS, Databases, DB2, SQL DB2, IMS DB/DC, JCL, VSAM, Easytrieve Plus, MS Office suite, MQ Series, Connect Direct, FTP, EDI, Serena Changeman, Abend-Aid, Fileaid, Xpediter, Intertest, IBM Debugger, XML, Microsoft SQL Server, Agile & Waterfall..., Scrum
Education
Boston University
MS, Computer Science
Boston University
BS, Computer Science
HealthPlan Services July 2005 - Present
OpenNetwork Technology July 2000 - October 2004
Skills
PHP, Unix, MySQL, DB2, XML, Java, JavaScript, HTML, Apache, DHTML, AJAX, JSP, LDAP, iPlanet Web Server, MIIS, Drupal
Education
University of Central Florida 1994 — 1999
BS, Computer Science
Eckerd College 1993 — 1994
PwC (Consultant via Veredus) October 2013 - March 2014
HealthPlan Services November 2011 - September 2013
Arbitration Forums August 2008 - November 2011
Restaurant Magic Software October 2007 - May 2008
Bond Technologies February 2006 - September 2007
CitiStreet August 2005 - February 2006
Convergys July 2000 - August 2005
Skills
SDLC, Software Documentation, Business Analysis, Requirements Gathering, Business Process, Process Improvement, Analysis, Business Requirements, Visio, Training Delivery, Project Planning, SharePoint, Requirements Analysis, Management, Business Intelligence, Agile Methodologies, Vendor Management, Software Project..., Systems Analysis, Business Process..., SQL, PMP, Functional..., Enterprise Architecture, Program Management, Project Management
Education
The University of Tennessee at Chattanooga
Bachelor of Science (BS), Marketing
Chattanooga State Community College
Associate of Science (A.S.)
Bankers Financial Corporation April 2014 - Present
Freedom Health plan October 2013 - April 2014
Apria Healthcare June 2012 - October 2012
The Coca-Cola Company September 2011 - March 2012
Marcone Supplies March 2010 - May 2011
MetLife November 2004 - October 2008
EPIX PEO February 2001 - March 2004
UnitedHealthcare September 1998 - May 2000
HealthPlan Services October 1997 - September 1998
Aetna November 1994 - September 1997
Skills
Customer Service, Training, Outlook, Benefits Administration, Workers Compensation, Call Centers, Computers, Microsoft Office, Internet, Contractual Agreements, Retail Sales, Compliance, Open Enrollment, SAP HR, Microsoft Excel, PowerPoint, Windows 7, Web Design, call, Employee Benefits, Onboarding, Human Resources, Talent Acquisition, Management, Interviews, Hiring, HRIS, Employee Relations
Education
Florida Metropolitan University 2002 — 2004
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design, 3.75
Firstsource Solutions Limited June 2014 - Present
INETICO, Inc. August 2012 - May 2013
EthiCare Advisors, Inc. January 2012 - December 2012
Viant June 2006 - December 2010
Trustmark Companies February 2005 - June 2006
First Health June 2004 - February 2005
HealthPlan Services February 1998 - June 2004
Skills
Account Management, Sales, Insurance, Health Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Salesforce.com, Program Management, Managed Care, PPO, Leadership, Sales Process, Process Improvement, Team Building, Employee Benefits, Management, Strategic Planning, Healthcare, Medicare, HIPAA, Training, Claim, Vendor Management
Education
Hennepin Technical College 1986 — 1988
Associate's degree, Business Administration and Management, General
Herzog University
HealthPlan Services
Skills
Leadership, Team Building, Public Speaking, Training, Coaching, Microsoft Office, Process Improvement
Education
Bethune-Cookman University 1998 — 2000
University of Phoenix, Accounting