Hilton Reservations Worldwide
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Hilton Reservations Worldwide Employees
Repair Stem Cells Institute January 2013 - Present
Hilton Reservations Worldwide January 2011 - Present
Theravitae January 2005 - December 2010
Skills
Sales, Customer Service, Microsoft Office
Education
Sam Houston State University
Bachelor's Degree, Journalism, Spanish
DHL February 2012 - Present
Apria Healthcare June 2011 - February 2012
Deluxe Corporation May 1999 - June 2011
Netcom October 1998 - February 1999
Hilton Reservations Worldwide January 1985 - September 1998
Skills
Management, Call Centers, Team Leadership, Training, Sales, Customer Service, Call Center, Process Improvement, Team Building, Quality Assurance, Forecasting, Operations Management, Cross-functional Team..., Customer Experience, Leadership, Consensus Building, Leadership Development, Strategy, Change Management
Education
Boise State University
Liberal Arts
University of Phoenix
B.S., Business Management
Anne Arundel County 911 Police Communications August 2013 - Present
Laurel High School March 2014 - Present
Urban Express August 2011 - February 2013
Velocity Express Inc March 2008 - March 2010
M.C. Dean Inc February 2007 - April 2008
Rapid Response Delivery August 2006 - February 2007
Chevy Chase Bank c/o Insight Global February 2006 - August 2006
Merchants Terminal Corp January 2005 - January 2006
Hilton Reservations Worldwide January 2002 - January 2005
Insurance Data Services June 2000 - November 2001
Skills
Process Scheduler, Troubleshooting, Team Leadership, Microsoft Word, Microsoft Office, Computer Hardware, Customer Satisfaction, PowerPoint, XP, Accounts Payable, Coaching, Call Center, Project Planning, Windows, Negotiation, Project Management, Public Speaking, Operations Management, Call Centers
Education
Franklin Pierce College 1996 — 1997
Degree
DuVal High School 1992 — 1996
DegreeHigh School Graduate, Advanced Placement
Hilton Worldwide July 2012 - Present
Hilton Reservations Worldwide January 2011 - June 2012
JEC Counseling April 2005 - August 2007
Skills
Recruiting, Hotel Management, Sourcing, PowerPoint, PeopleSoft, HRIS, Human Resources, Microsoft Excel, Talent Acquisition, Hotels, Interviews, Performance Management, Hospitality, Employee Engagement, Team Leadership, Payroll, Onboarding, Management, Leadership, Time Management, Process Scheduler, Hospitality Industry, Screening, Coaching, Employee Training, Front Office, Team Building, Microsoft Word, Customer Service, Customer Satisfaction, Succession Planning, Employee Benefits, Employee Relations, Organizational..., Teamwork, Applicant Tracking..., Hospitality Management, Leadership Development, Data Entry, Microsoft Office
Education
Tuskegee University 1998 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Express Employment Professionals 2015 - 2015
Hotel August 2013 - March 2014
Corporate Concierge Services 2012 - 2013
General Growth Properties 2011 - 2013
Hilton HHonors Operations 1999 - 2004
Hilton Reservations Worldwide 1996 - 1999
Skills
Songwriting, Hospitality Industry, Hospitality, Hotels, Front Office, Hospitality Management, Concierge Services, Rooms Division, Tourism, Opera
Education
The University of Texas at Dallas
GS Associates, Inc. December 2013 - Present
GS Associates, Inc. September 2012 - December 2013
American Express January 2009 - August 2012
American Express February 2008 - January 2009
InterContinental Hotels Group September 2006 - February 2008
Gloucester Daily Times March 2005 - September 2006
Hilton Reservations Worldwide September 2003 - March 2005
Boston Herald September 1998 - June 2003
Massachusetts State Senate September 1998 - August 2002
Skills
Strategy, Social Media, Sales, Hospitality, Management, Customer Service, Project Management, Program Management, Change Management, Research, Selling, Sourcing, Event Planning, Six Sigma, Event Management, Hotels, Budgets, Marketing, Marketing Strategy
Education
Boston University 1998 — 2002
BS, Broadcast Journalism
Anise Global Gastrobar August 2013 - Present
The Law Offices of David H. Walkowiak, P.A. July 2011 - Present
Land O' Lakes Lawn Care July 2007 - July 2012
iMapp August 2010 - October 2010
Hilton Reservations Worldwide January 2007 - June 2007
Quality Computer Services October 2000 - December 2006
Skills
Office Administration, Accounting, Office Management, Management, Marketing, Project Management, Social Media, Team Building, Small Business, Account Management
Education
University of South Florida
Management Information Systems
Hilton Reservations Worldwide December 2012 - Present
New Visions ARC Albany NY March 2009 - November 2012
Skills
Leadership,..., Onboarding, Employee Relations, Program Management, Recruiting, Leadership, Team Building, Customer Service, Public Speaking, Microsoft Office, Event Planning, Account Management, PowerPoint, Coaching, Sales, Talent Management, Communication
Education
SUNY Albany 2007 — 2011
Bachelor of Arts (BA), Psychology, 3.0
HSN June 2010 - Present
Wild4Life Wildlife Rescue & Rehab March 2008 - Present
Hilton Reservations Worldwide March 2009 - June 2010
United Methodist Church Limona 2009 - 2009
First United Methodist Church of Brandon 2004 - 2009
Wildlife Haven Rehab 2003 - 2008
First United Methodist Church of Brandon 2002 - 2004
R R Bowker/Reed Reference 1995 - 2002
Jerome Press 1992 - 1993
The Tampa Tribune 1991 - 1992
Skills
Wildlife, Elementary Education, Coaching, Public Speaking, Social Media, Entrepreneurship, Teaching, Small Business, Strategic Planning, Web Design, Social Media Marketing, Event Planning, Social Networking, Team Building, Marketing, Event Management, Personal Development, Customer Service, Photography, Nonprofits
Education
University of South Florida 1982 — 1984
Psychology/English
C Leon King High School 1981 — 1982
Wauseon High School 1978 — 1981
High School
St. Jude Medical April 2015 - Present
Aetna January 2011 - April 2015
Meritage Homes June 2007 - January 2011
Hilton Reservations Worldwide 1998 - 2006
Hilton Hotels Corporation April 1998 - March 2000
Skills
PeopleSoft, Accounts Payable, Invoicing, Microsoft Excel, Outlook, Process Scheduler, Account Reconciliation, Human Resources, Financial Analysis, Accounts Receivable, Sales, Leadership, Customer Satisfaction, Contract Negotiation, Access, Financial Statements, Microsoft Word, Travel Arrangements, Software Documentation, Budgets, Pricing, Internal Audit, Management, Payroll, Training, Customer Service, Microsoft Office, Managerial Finance, Analysis, Purchasing, Process Improvement, Contract Management, Accounting, PowerPoint, Team Building, Negotiation
Education
University of North Texas
GetYourCreditStraight.com June 2015 - Present
Virtual Marketing Coach January 2014 - Present
Williams Travel and Cruises January 2007 - June 2015
Hilton Reservations Worldwide July 2011 - December 2012
Skills
Cruises, Customer Service, Social Media Marketing, Email Marketing, Travel Management, Tourism, Marketing, SEO, Sales, Hotel Booking, Management, Blogging, Online Marketing, Microsoft Word, Vacation, Travel Planning, Call Centers, PowerPoint, Microsoft Excel, Honeymoons, Revenue Analysis, Family Reunions, Car Rental, Hospitality Industry, Tour Operators, Hospitality, Small Business, Office Management, Travel, Incentive Travel, Online Travel, Outlook, Office Administration, Leisure Travel, Business Travel, Internet Marketing, Data Entry, Weddings, Credit Repair, Financial Services, Business Development, Debt Management, Entrepreneurship, Training, Joint Ventures, Recruiting
Education
Full Sail University 2013 — 2013
Graduate Certificate, Internet Marketing
DeVry University-Texas 2007 — 2009
Bachelor of Science, Business Management
Central Louisiana Technical College-Alexandria Campus 1997 — 1998
Associate's degree, Office Systems Technology
Peabody Magnet High School 1990 — 1994
Diploma, General
MSI Canada October 2006 - October 2013
Federated Payment Systems 2006 - October 2013
Hilton Reservations Worldwide January 2002 - July 2005
First Capital Group Management Company 1998 - 2000
Skills
Merchant Services, Payment Card Processing, Electronic Payments, Credit Cards, Debit Cards, Credit, Payments, Payment Gateways, Payment Systems, New Business Development, Sales Operations, Gift Cards, Customer Retention, E-payments, Direct Sales, Mobile Payments, Strategic Partnerships, B2B, Relationship Management, Acquiring, E-commerce, POS, Cross Selling, Loyalty Programs
Education
Katherine Gibbs School 1998 — 2001
Sears Holdings Corporation April 2015 - Present
Sears Holdings Corporation July 2007 - Present
Hilton Reservations Worldwide January 2007 - January 2009
Skills
Merchandising, Customer Service, Sales, Visual Merchandising, Management, Retail, Inventory Control, Microsoft Office, Inventory Management, Loss Prevention
Education
Golden West College 2007 — 2009
Business Administration and Management, General
Wexler Partnership LTD October 1994 - Present
Hilton Reservations Worldwide 1992 - 1994
Leon's on the Lake 1989 - 1992
Skills
Customer Service, Property, Negotiation, Marketing, Sales, Real Estate, Contract Negotiation, Team Building, Entertainment, New Business Development, Public Speaking, Sales Management, Event Planning
Education
Pierce College 1974 — 1976
Associate's degree, Legal Studies, General
Hilton Worldwide January 2011 - Present
FAITH Company January 2010 - January 2011
Hilton Worldwide January 2003 - January 2010
Hilton Reservations Worldwide January 1998 - January 2003
Hilton Reservations Worldwide October 1996 - January 1998
Skills
Web Development, Software Development, GUI development, PHP development, HTML 5, CSS3, jQuery, AJAX, JavaScript, ASP Development, T-SQL, SQL, Video Production, Audio Editing, Adobe Creative Suite, Windows Server, Integration, Project Management, Sound, Active Directory, SDLC, Final Cut Studio, Video Editing, Operating Systems, Troubleshooting, Program Management, Project Planning, IT Management, Graphic Design, Linux Server, Windows, Management, Training, IIS, Photoshop, ASP.NET, Adobe Connect, OS X, Networking, System Administration, Databases, User Experience, Hyper-V, Ubuntu, VMware ESX, WordPress, Drupal, Magento, Mac OS X, Opencart
Education
University of North Texas 1987 — 1989
None, Radio, Television and Film
University of North Texas 1987 — 1989
Radio and Television
Hilton Reservations Worldwide October 2013 - December 2014
Mock Real Estate & 1st Capital Working Group January 2012 - October 2013
Farm Stores & Gardner's Markets March 2007 - November 2011
Brent Lawn Homes & Mock Real Estate February 2005 - March 2007
Education
Lennar Sucess University 2005 — 2006
Sales, New Home Sales
Cuyahoga Community College
Real Estate - Brokerage, Brokerage - Finance - Real Estate
Hilton Reservations Worldwide February 2000 - Present
Skills
Hospitality Industry, Hospitality, Hotels, Hotel Booking, Customer Service, Customer Satisfaction, Pre-opening
Education
SUNY Brockport 1973 — 1975
Bachelor of Arts (B.A.), Sociology and Elementary Education
Auburn Community College 1971 — 1973
Associate of Arts (AA), undeclared
Hilton Reservations Worldwide September 2008 - Present
AT&T June 1993 - October 1999
Education
Centenary College of Louisiana 1980 — 1982
Business Administration
College Hill Mennonite Church December 2012 - Present
Bell Witter Elementary School, Tampa, FL March 2010 - December 2013
COMBI, Occupational Medicine, Tampa, FL July 2012 - September 2012
Hilton Reservations Worldwide 2005 - 2006
Hertz Preferred Rentals August 1991 - June 2002
Skills
Medical Billing •..., ICD-9-CM • HCPCS • CPT..., Co-Payments and..., Government Payers •..., CMS 1500 • CMS 1450..., Electronic Medical..., Managed Care (HMO, PPO,..., Insurance Claim..., Medical Office...
Education
Ultimate Medical Academy-Tampa 2010 — 2011
Leary Technical Center, 2003 — 2003
Customer Service Certification, Customer service
Allstate November 2011 - Present
Allstate Insurance Scollo Agency October 2006 - November 2011
My Hotels & Resorts September 2005 - September 2006
Hilton Reservations Worldwide February 2005 - September 2005
Domina Hotel Group February 2002 - February 2005
Domina Hotel Group February 2001 - February 2002
Hotel Sileno 4 **** Gela Italy September 2000 - February 2001
Hotel Sole 4 **** Gela Italy September 1999 - September 2000
Skills
Market Planning, Hospitality, Sales Management, Budgets, Insurance, Employee Benefits, Hospitality Industry, Employee Relations, Hospitality Management, Hotel Management, Management, Sales, Customer Service, Business Development, Public Relations, Strategic Planning, Life Insurance, Marketing Strategy, General Insurance, Public Speaking, Marketing, Resorts, Team Building, Leadership, Hotels, Casino, Food & Beverage, Event Management, Human Resources, Start-ups, Training, Property, Mentoring, Customer Satisfaction
Education
NAOE Allstate 2011 — 2011
Università degli Studi di Palermo 1997 — 2001
Physical education, Physical education
Degree in Geometry and Constructions 1987 — 1992
Geometry and Constructions
Hilton Reservations Worldwide January 2006 - Present
Skills
Hotels, Hospitality, Hospitality Industry, Hospitality Management, Front Office, Customer Service, Property Management..., Event Management, Hotel Booking, Microsoft Office, Customer Satisfaction
Education
University of North Texas 2000 — 2013
Bachelor of Science (BS), Hospitality Administration/Management
HP Enterprise Services November 2012 - Present
HP Enterprise Services (Formerly EDS) August 2006 - October 2012
Hilton Reservations Worldwide March 2006 - June 2006
Kodak Health Imaging Systems 1998 - 2005
Skills
Data Center, Windows Server, Disaster Recovery, Servers, HP, Integration, Software Documentation, SharePoint, Active Directory, System Administration, DNS, VMware, DHCP, TCP/IP, Hardware, Unix, Windows XP, Software Installation, Operating Systems, Databases, Windows
Education
Texas A&M University
HealthSmart October 2013 - Present
Affirmative Insurance April 2013 - September 2013
Billington Contractor January 2006 - 2013
Aon Hewitt 2009 - 2010
Hilton Reservations Worldwide 2007 - 2009
UnitedHealth Group 2004 - 2006
Caremark 1998 - 2004
Skills
Leadership, Management, Customer Service, Call Centers, Data Entry, Time Management, Insurance, Team Building, Process Improvement, Training, Coaching, Strategic Planning
Education
Ashford University 2012 — 2015
Education, Early Childhood Development
Successful Students Training Institute 1996 — 1998
Bookkeeping Certificate
Warrantech, an AmTrust Financial Company August 2011 - Present
Children's Medical Center 2002 - 2011
Hilton Reservations Worldwide 1998 - 2002
Hyatt Hotels Corporation 1997 - 1998
Hyatt Hotels Corporation 1993 - 1997
Skills
Call Center, Customer Satisfaction, Coaching, Management, Leadership, Customer Service, Budgets, Process Improvement, Outsourcing, Analysis, CRM, Business Process..., Call Centers, Sales, Vendor Management, Quality Assurance, Cross-functional Team..., Healthcare, Training
Education
The University of Texas at Dallas
Bachelor of Science, Business and Public Administration
Interim Healthcare September 2014 - Present
Moffitt Cancer Center March 2013 - August 2014
Moffitt Cancer Center March 2011 - March 2013
Hilton Reservations Worldwide June 2006 - March 2011
Sweetbay Supermarket August 2004 - September 2007
United Artists Theatres May 2000 - June 2002
Skills
Laboratory Research, Training & Development, Critical Thinking, Cell Culturing, Experiment Design, Organic Chemical..., Bright Field Microscopy, Sterile Techniques, Enzyme Kinetics Analysis, Spectrophotometry, Thin Layer..., Medical Computer Systems, Microsoft Office, Windows Systems..., American Heart..., Interviews, Sales, Recruiting, Cell Culture, Training, Analysis, Employee Training, Laboratory, Resume Writing, Research, Social Networking, Human Resources, Management, Customer Service, Leadership, Employee Relations
Education
University of South Florida 2005 — 2009
Bachelor of Science in Biomedical Sciences, Major in Biomedical Sciences with Minor in Biomedical Physics
Share One, Inc. February 2014 - Present
TEKsystems December 2013 - February 2014
HILTON HOTELS CORPORATION December 2007 - September 2011
HILTON RESERVATIONS AND CUSTOMER CARE March 2003 - December 2006
Hiton Reservation Worldwide February 2002 - March 2003
Hilton Reservations Worldwide March 2000 - February 2002
Skills
Servers, Problem Solving, Documentation, Computer Hardware, Windows Server 2003, Printers, Scheduling, Workstations, Laptops, Software Installation, HP, Troubleshooting, Active Directory, Routers, Hardware, Outlook, Windows, Cisco, Operating Systems, XP, Operation, SQL, Deployment, Administration, Inventory Management, Call Center, Windows Server 2008 R2, Direct Access, VPN, Information Rights..., IPv6, IPv4, DHCP, Microsoft DNS, NPS, NAP, Group Policy, Backup & Restore, AD Certificate Services, WSUS, Active Directory Sites..., Department Budget..., Microsoft Office 2007, Microsoft Visio, Microsoft Project, Avaya Site..., Call Centers, Software Documentation, Windows Server, Windows XP
Education
The University of Memphis 1990 — 1999
Bachelor of Sciene, Computer Engineering Technology
The University of Memphis
B. S, Computer Engineering Technology
Waste Pro USA April 2015 - Present
Massey Services October 2012 - April 2015
REGAL HOSPITALITY GROUP February 2004 - August 2012
RADISSON RIVERWALK HOTEL January 2003 - January 2004
BAYMONT INN AND SUITES March 2001 - January 2003
HILTON RESERVATIONS WORLDWIDE July 2000 - March 2001
L.A. PITTENGER STUDENT CENTER HOTEL May 1997 - July 2000
Skills
Accounts Payable, Customer Satisfaction, Front Office, Hotels, Invoicing, Resorts, Sales, Management, Account Management
Education
University of South Florida 2001 — 2004
Art History, B
Ball State University 1996 — 1998
Art
Delta High School 1992 — 1996
Self-employed 2006 - Present
Hilton Reservations Worldwide November 2004 - August 2005
Applied Technical Systems LLC. March 1998 - April 2001
Skills
Microsoft Excel, Microsoft Word, Windows, Network Administration, Telephone, Customer Service, Administration
Education
Joliet Junior College 1996 — 1998
Certificate of Achievement, Microcomputers
Licoln-Way High school 1979 — 1982
H&R Block November 2010 - June 2014
H and R Block November 2006 - July 2010
Access Hospitality Resources October 2005 - January 2010
The Connection March 2005 - July 2005
American Airlines March 1995 - June 2004
Hilton Reservations Worldwide May 2000 - December 2002
Reno Air 1994 - 1996
Skills
Tax Return Preparation, MS Word, MS Excel, MS Power Point, Microsoft Excel, Tax Preparation, PowerPoint, Microsoft Word, Data Entry, Tax, Customer Service, Accounts Receivable, Tax Returns, Microsoft Office, Income Tax, PeopleSoft, Telephone Skills, Time Management, Training, Access, Management, Team Building, Leadership, Sales, Financial Reporting, Payroll, Accounting, Bookkeeping, Account Reconciliation
Education
Ashford University/Forbes Business School 2013 — 2016
Bachelor of Arts, Accounting
University of Phoenix
Health Plan Innovations April 2014 - Present
N/A May 2013 - March 2014
Premier Administrative Solutions October 2012 - May 2013
Premier Administrative Solutions July 2010 - October 2012
Premier Administrative Solutions September 2009 - July 2010
Coca-Cola Enterprises February 2008 - September 2009
Hilton Reservations Worldwide February 2002 - June 2005
Skills
Microsoft Office, Supervisory Skills, Customer Service, Training, Team Building, PowerPoint, Leadership, Coaching, Customer Satisfaction, Data Entry, Outlook, Time Management, Process Improvement, Recruiting, Software Documentation, Microsoft Excel, HIPAA
Education
Catawba College 2000 — 2001
ZAG Group June 2014 - Present
ROI Events January 2014 - June 2014
PRIME March 2006 - November 2013
The Art Institute of Vancouver January 2010 - February 2011
Meeting Professionals International August 1994 - 2011
Hilton Reservations Worldwide 2004 - 2007
F. Hoffmann La Roche 2000 - 2004
Metallurgical Society of Canadian Institute of Mining, Metallurgy and Petroleum (CIM) 1992 - December 2000
Montreal Board of Trade 1989 - 1992
Skills
Event Management, Meeting Planning, Event Planning, Trade Shows, Hotels, Sponsorship, Budgets, Tourism, Public Relations, Corporate Events, Leadership, Hospitality, Customer Service, Marketing Communications, Nonprofits, Sales, Public Speaking, Hospitality Management, Networking, Logistics, Branding & Identity, Marketing, Foreign Languages, Strategic Consulting, Interactive Advertising, VIP Services, Non-profits, Social Media Marketing, Incentives, Strategic Communications, Relationship Marketing, Fundraising, Strategic Planning, Time Management, Hospitality Industry, Team Leadership, Social Media, Strategy, Account Management, Marketing Management, Business Development, Project Management
Education
University of Guelph 2004 — 2006
MBA, Tourism and Hospitality Management
Concordia University 1984 — 1989
Bachelor of Commerce (B.Com.), Administrative Management
Vanier CEGEP 1982 — 1984
DEC, Social Science
Riverdale High School 1977 — 1982
High School Certificate, Certified by Province of Quebec as fluently bilingual (English/French)
Audley Travel April 2015 - Present
Progressive Insurance January 2013 - March 2015
The Container Store February 2013 - June 2014
viventura May 2011 - November 2011
Cox & Kings June 2006 - June 2011
Hilton Worldwide February 2004 - May 2006
Hilton Worldwide April 2003 - February 2004
Hilton Reservations Worldwide April 1999 - March 2003
Hilton Reservations Worldwide June 1998 - April 1999
Hampton Inn January 1997 - May 1998
Skills
Tourism, Hotels, Customer Service, Leisure Travel, Resorts, Call Centers, Hospitality, Sales, Travel Management, Hospitality Industry, Hospitality Management, Online Travel, Leisure, Sales Management, Spanish, Tour Operators
Education
Florida State University 1993 — 1998
Hospitality
Hilton Reservations Worldwide February 2000 - Present
Mental Health and Drug Programs / in 3 different states 1977 - 1999
Education
Springfield College 1972 — 1977
M Ed + BS, Guidance and Psychological Services
The Akal Group September 2014 - Present
SOC-LA June 2011 - Present
Taos County 2010 - 2011
Assurant Solutions April 2007 - June 2010
Assurant April 2007 - June 2010
Hilton Reservations & Customer Care June 2005 - April 2007
Hilton Reservations Worldwide 2005 - 2007
Los Alamos National Bank April 2004 - June 2005
GE-Zurich 2001 - 2003
Los Alamos National Laboratory 1994 - 2000
Skills
Customer Retention, Taleo, Performance Management, Recruiting, Human Resources, Employee Relations, PeopleSoft, Temporary Placement, Applicant Tracking..., Employee Benefits, Talent Acquisition, Deferred Compensation, Management, Call Centers, Workforce Planning, Sourcing, Organizational..., Process Improvement, College Recruiting, Training
Education
University of Phoenix 1998 — 2000
MA, Organizational Management
The University of New Mexico 1996 — 1998
BS, Psychology, Biology
RE/MAX Dallas Suburbs February 2009 - Present
Realty Revolution LLC October 2005 - February 2009
Affiliated Computer Services July 2003 - February 2007
Hilton Reservations Worldwide August 1995 - March 2003
Skills
Corporate Relocation, Research, Residential Homes, Contract Negotiation, Short Sales, Real Estate, New Home Sales, Sellers, Home Staging, Marketing, New Homes, First Time Home Buyers, Management, ABR, Investment Properties, Brokerage, Sales, Foreclosures, Relocation, Buyer Representation, Single Family Homes
Education
Texas A&M University 1985 — 1989
The Fairmont Southampton July 2014 - Present
WTS International 2011 - 2014
Executive Advantage March 2010 - 2011
Spa Chakra Alliance September 2003 - 2009
Hilton Reservations Worldwide January 2000 - August 2003
Hilton International December 1998 - January 2000
Sydney Hilton 1990 - 1998
Hilton Edmonton 1985 - 1990
Skills
Customer Service, Documentations, Software Installation, Hospitality, Spa, Hotels, Marketing Strategy, Strategic Planning, Team Building, Resorts, Leadership, Customer Satisfaction, Budgets, Team Management, Training, Menu Development, Hospitality Industry, Pre-opening, Time Management, Hospitality Management, Front Office, Strategy, Management
Education
University of Guelph 1980 — 1984
Commerce
crofton house
Seco Tools April 2014 - Present
Seco Tools March 2006 - April 2014
Hilton Worldwide June 2005 - December 2005
Hilton Reservations Worldwide March 2001 - June 2005
Skills
Marketing Strategy, Marketing, Graphic Design, Photoshop, Machine Tools, CAD, Project Planning, Manufacturing, Team Building, Continuous Improvement, Strategic Planning, Machining, Process Improvement, Product Development, Marketing Communications, Advertising, Training
Education
Mt. San Jacinto Community College District 1998 — 1999
Hummel Investments, LLC September 2014 - Present
Brinker International November 2013 - August 2014
Mays & Company Real Estate Development, LLC February 2006 - October 2013
Equest Therapeutic Horsemanship August 2005 - October 2005
Hilton Reservations Worldwide April 2000 - December 2004
Hilton Reservations Worldwide 1996 - April 2000
Skills
Process Scheduler, Construction Management, Real Estate Development, Real Estate, Change Orders, Pre-construction, Construction, Contractors, Contract Management, Constructability, Microsoft Office
Education
Greenhill
High School
Trinity University
Bachelor of Arts (B.A.), Communications & English
Continental Resources November 2013 - Present
Continental Resources January 2013 - November 2013
Chesapeake Energy May 2012 - January 2013
Self-employed July 2011 - April 2012
Hilton Reservations Worldwide 2005 - 2008
Universal Orlando Resort 1999 - 2001
Universal Orlando Resort 1999 - 2001
Skills
ArcGIS, GIS, Microsoft Office, Cartography, Spatial Analysis, Research, Remote Sensing, SQL, Data Mapping, ENVI, ArcMap, Data Collection, Environmental Science, Data Analysis, Geography, Environmental Impact...
Education
University of South Florida 2004 — 2011
Bachelor's degree, Geography
SpaceX November 2012 - Present
Advanced Integration Technology October 2005 - October 2012
Advanced Integration Technology October 2003 - October 2005
Hilton Reservations Worldwide August 2000 - August 2002
Skills
Supplier Development, Procurement, Materials Management, Purchasing, Strategic Sourcing, Supply Chain Management, Supply Management
Education
The University of Texas at Dallas 2005 — 2009
B.S, Business Administration
AT&T Mobility March 2011 - Present
Hilton Reservations Worldwide August 2009 - March 2011
Target June 2007 - June 2009
Avant-Garde Centrum Języków Obcych September 2004 - May 2007
Freelance English Teacher March 2003 - September 2004
Walgreens November 2001 - March 2003
800 Travel Systems March 2000 - October 2001
Skills
Music Composition, Photography, Exceeding Quotas, Solution Selling, Customer Satisfaction, Customer Retention, Great Motivator, Process Improvement, Sales, Customer Service, Training, Composition, Business Strategy, Strategic Planning, Recruiting, Account Management, Social Networking, Direct Sales, Team Leadership, Team Building, Customer Experience, Telecommunications, Leadership, Sales Operations, Salesforce.com, Marketing, Dev C++
Education
ICAL 2012 — 2012
University of Central Florida 2004 — 2007
B.A, Music Performance; Classical Guitar
Plant High
Plant High
Willis Family Foundation August 2010 - Present
The Salvation Army April 2014 - Present
The Network Talent February 2013 - March 2014
AFC Vacations July 2013 - February 2014
Forever 21 July 2012 - January 2013
Valley Events September 2011 - January 2012
VIXEN Productions September 2011 - January 2012
The Gap Outlet May 2010 - January 2012
Minikin Model and Talent Agency September 2010 - January 2011
Hilton Reservations Worldwide July 2006 - September 2008
Skills
Data Entry, Customer Service, Cash Handling, Social Media, Project Planning, Public Relations, Outlook, PowerPoint, Social Networking, Microsoft Word, Marketing, Communication, Administration, Facebook, Event Planning, Press Releases, Sales, Nonprofits, Administrative..., Fundraising, Event Management, Budgets, Microsoft Office
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Marketing
Cal State San Bernardino 2008 — 2011
Bachelors of Arts, Communications with a concentration in PR
Mt. San Jacinto College 2006 — 2008
Associates in Social and Behavioral Science, Communication, General
PrintPlace.com 2008 - Present
Fast Signs February 2008 - August 2008
Credit Solutions 2007 - 2008
Baseballwarehouse.com July 2007 - December 2007
P.O.D.S. 2006 - 2007
Hilton Reservations Worldwide 2003 - 2006
Skills
Pre-press, Photoshop, Adobe Creative Suite, Illustrator, Retouching, Mac, Customer Service, Offset Printing, InDesign, Image Manipulation, Packaging, Wide Format Printing, Screen Printing, Graphics, Graphic Design, Digital Printing, Logo Design, Direct Mail, Catalogs, Print Management, Business Cards, Brochures, Layout
Education
Westwood College 2006 — 2008
Associates, Graphic Design and Multimedia
University of North Texas 2000 — 2003
Communication Design, Vocal Performance
Brookhaven Community College
Vocal Performance
CHS
Hilton Reservations Worldwide August 1967 - June 2000
Hilton 1967 - 2000
Hilton Worldwide 1967 - 2000
Education
The University of Texas at Dallas 2002 — 2006
Bachelors, Historical Studies
Hilton Reservations Worldwide August 2015 - Present
Century 21 Judge Fite June 2014 - Present
SuperMedia LLC September 2011 - July 2015
Hilton Worldwide 2015 - 2015
Hilton Worldwide 2015 - 2015
SuperMedia LLC September 2011 - January 2012
Multiview July 2010 - September 2011
AT&T July 2008 - July 2010
Charter Communications June 2007 - June 2008
Charter June 2007 - June 2008
Skills
Microsoft Office, Lotus Notes, Google Adwords, Google Analytics, Real Estate Transactions, Sales Management, Online Advertising, Supervisory Experience, SEM, SEO, Integration, Middleware, AS400, Telecommunications, Advertising, PPC, Lead Generation, Social Media Marketing, B2B, Yahoo Search Marketing, Digital Marketing, Cold Calling, Mobile Marketing, Direct Marketing, Management, B2B Marketing, Sales, Account Management, Marketing Strategy, New Business Development, Salesforce.com, Leadership, Online Marketing, Entrepreneurship, Advertising Sales, Email Marketing, Customer Retention, Selling, Local Search, Sales Presentations, Sales Process, Customer Acquisition, CRM, Market Planning, Direct Sales
Education
University of Arkansas at Pine Bluff 1991 — 1996
B.S., Marketing
University of Arkansas at Pine Bluff 1991 — 1996
Bachelor's degree, Marketing
Omni Hotels June 2014 - Present
Hilton Arlington April 2011 - May 2014
Hilton Garden Inn April 2010 - April 2011
Hilton Garden Inn May 2009 - April 2010
Hilton Reservations Worldwide July 2008 - July 2009
Hampton Inn & Suites November 2007 - July 2008
Walgreens February 2005 - July 2008
Skills
Revenue Analysis, Rooms Division, Hotels, Customer Service, Hotel Management, Hospitality, Resorts, Hospitality Management, Hospitality Industry, Pre-opening, Front Office
Education
Western Governors University
Tarrant County College
Frontier Communications July 2011 - Present
ACC Business July 2009 - June 2011
Comcast June 2005 - April 2009
2005 - 2009 Comcast June 2005 - April 2009
Comcast January 2001 - January 2005
Echostar Communications January 2000 - January 2001
Hilton Reservations Worldwide May 1998 - October 1999
Skills
Network Administration, Troubleshooting, Team Leadership, Account Management, VMware, Visio, Sales, Windows, Call Center, T1, Network Security, Software Installation, Customer Service, Broadband, Telephony, WAN, VoIP, Wireless Networking, Telecommunications, DNS, Networking, Computer Network..., Disaster Recovery, Citrix, VPN, Unix, Software Documentation, IP, Network Design, Process Improvement, Vendor Management, Integration, Ethernet, Project Management, Wireless, Hardware, Switches, LAN-WAN, Team Building, Leadership, Customer Satisfaction, MPLS, Provisioning, Microsoft Office, Avaya, Cabling, Call Centers, Cisco Technologies, Data Center, Managed Services
Education
Alfred State College - SUNY College of Technology 1997 — 1998
Corning Community College 1996 — 1997
Campbell-Savona Central School District 1984 — 1996
Mansfield University
Journalism, Public Speaking
Kenshoo November 2013 - Present
CA Technologies May 2012 - October 2013
salesforce.com March 2011 - April 2012
Oracle September 2001 - March 2011
PeopleSoft 2001 - 2004
Asera 1999 - 2001
Clarify Software 1997 - 1999
Network Associates/McAfee 1996 - 1997
Hilton Reservations Worldwide 1995 - 1996
MD Buyline May 1993 - 1995
Skills
Digital Marketing, Paid Search Campaigns, Attribution Modeling, Real-Time Bidding, Optimization Algorithms, Predictive Analytics, Google Adwords, Marketing, Marketing Strategy, Social Media Marketing, Cloud Computing, SaaS, Pre-sales, Enterprise Software, Salesforce.com, PaaS, Business Intelligence, Strategy, Mobile Applications, E-commerce, Social Media, Enterprise Architecture, Security, Solution Architecture, Sales Enablement, PeopleSoft, Analytics, Cloud Applications, IaaS, Big Data, Start-ups, Integration Architecture, Workflow Applications, Oil/Gas, Strategic Planning, SEO, Organic Search, Ad Tech, CRM, Solution Selling, Integration, Sales Process, Business Development
Education
Southern Methodist University 1998 — 2003
Bachelor’s Degree, Electrical Engineering and Pre-Medicine
Radisson Hotel Santa Maria September 2002 - Present
Radisson Hotel Santa Maria September 2002 - Present
Hilton Reservations Worldwide March 1999 - August 2002
Skills
Hotels, Hotel Management, Hospitality Management, Hospitality, Sales, Customer Service, Resorts, Hospitality Industry, Marketing, Revenue Analysis, Event Planning, Yield Management, Time Management, Social Media Marketing, Food & Beverage, Public Speaking
Education
Allan Hancock College 2013 — 2015
Associate's degree, Business Administration and Management, General
Hilton Worldwide May 2014 - Present
Hilton Worldwide July 2004 - April 2014
Hilton Worldwide June 2002 - July 2004
Comfort Inn & Suites November 2001 - June 2002
Hilton Reservations Worldwide May 2001 - November 2001
Columbia Montour Visitors Bur May 1999 - June 2001
Skills
OnQ, Revenue Analysis, Hotels, Hotel Management, Hospitality Industry, Property Management..., Hospitality, Resorts, Yield Management, Hospitality Management, Hotel Booking, Tourism, Sales, Training, Food & Beverage
Education
Mansfield University of Pennsylvania
B.S., Business Administration
Hilton Worldwide May 2013 - Present
Hilton Worldwide June 2012 - May 2013
Hilton Worldwide April 2009 - June 2012
Bank of America June 2008 - April 2009
Hilton Worldwide April 2006 - April 2009
Hilton Reservations Worldwide January 2001 - April 2006
Skills
Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, English, Outlook, Windows, Hospitality, Research, Public Speaking, Hotels, Negotiation, Hospitality Industry, Resorts, Restaurants, Customer Satisfaction, Sales, Training, Catering
Education
Brookhaven Community College 2012 — 2015
Cedar Valley College 2006 — 2008
GEICO July 2010 - Present
T-Mobile July 2008 - June 2010
Hilton Reservations Worldwide January 2000 - June 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Time Management, Outlook, Analysis, PowerPoint, Training, Access, Sales, Team Building, Insurance, Microsoft Office
Education
North Carolina State University
Exend Health September 2013 - Present
Texas Instruments March 2010 - June 2013
Hilton Reservations Worldwide August 2004 - February 2006
Skills
Semiconductors, Manufacturing, Lean Manufacturing, Materials Management, Continuous Improvement, Customer Service, Office Administration, Cross-functional Team...
Education
Collin County Community College
Associate of Science (AS)
Suddenlink Communications December 2013 - Present
ProNet Staffing September 2012 - February 2013
Sutherland Global Services April 2012 - May 2012
Publishing Concepts Inc. March 2004 - June 2005
Aegis Communications May 2001 - June 2002
ABH Electric January 1993 - May 2001
GTE March 1992 - January 1993
Hilton Hawaiian Village August 1989 - February 1991
Hilton Reservations Worldwide January 1989 - July 1989
Skills
Apparel, Fashion, Fashion Design, Search Engine..., Web Design, Customer Service, Sales, Advertising, Marketing, Small Business Owner, Inventor
Education
West Texas A&M University 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, 3.404
Post University 2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.03
Urbana University 2012 — 2015
Bachelors of Science in Business Administration, Business Administration, Management and Operations, 3.70
University of Phoenix 2010 — 2011
Associates in Business Administration, Business Administration, Management and Operations, 3.20
Angelina College 1997 — 1998
Business Management, Business/Commerce, General, 3.60
North Mesquite High School 1983 — 1987
Diploma, General, 3.00
Hilton Reservations Worldwide September 2013 - Present
The University of Arizona August 2009 - Present
The Temp Connection August 2012 - April 2013
Body Benefits Massage April 2011 - September 2012
LSVT Global, Inc. October 2011 - August 2012
Skills
Microsoft Excel, Customer Service, Higher Education, Outlook, Analysis, Nonprofits, Teamwork, Editing, Training, Windows, Photoshop, Teaching, Global Distribution..., Amadeus GDS, Worldspan, Sabre, Apollo GDS, OnQ R&I
Education
University of Arizona 2007 — 2012
Bachelor of Arts (B.A.), Linguistics
University of Arizona, Eller College of Management 2007 — 2012
Bachelor of Applied Science (B.A.Sc.), Management Information Systems
Organo Gold International January 2015 - Present
More 4 Less Organic Bath & Body Spa Baskets November 2014 - June 2015
Hilton Reservations Worldwide January 2009 - July 2014
Tampa Hillsborough Action Plan March 2007 - January 2009
Ardyss 2008 - 2009
Ardyss 2008 - 2009
J.P. Morgan Retirement Plan Services March 2004 - August 2005
JP Morgan Chase Retirement Services May 2002 - June 2004
JP Morgan Chase Retirment Services March 2000 - May 2002
JP Morgan Chase Credit Card January 1998 - March 2000
Skills
Customer Service, Team Leadership, Outlook, Microsoft Excel, Teamwork, Adhering to values, Communication and..., Coping with pressure, Following instructions, Reliable, Telephone Skills, Punctual, Staff training & support, Microsoft Visio, Microsoft Access, Powerpoint, Microsoft Word, Call Centers, PowerPoint, Customer Satisfaction, Team Building, Software Documentation, Following Instructions, Leadership, Microsoft Office, Access, Public Speaking, Management
Education
University of Phoenix 2011 — 2013
BSHA/HIS, Health Administration/HealthInformation Systems, GPA 3.87
Kingsborough Community College 1988 — 1990
AA, Marketing
Everest University April 2011 - Present
Hilton Reservations Worldwide May 2009 - April 2011
Atlantis Medical Staffing September 2008 - November 2008
Skills
•Knowledge of..., •Intermediate typing..., •Ability to establish..., •Excellent..., •Able to work..., •Initiative to take on..., •120 gross keystrokes..., •Human Resource..., •Great Multitasking..., •10+ years in..., •7+ years in Customer..., •4+ years in Finances, •3+ years in Sales, •1+ years in Higher...
Education
Full Sail University 2012 — 2013
Master of Entertainment Business, Entertainment Business
University of Phoenix 2008 — 2010
Bachelor of Science, Business Administration, Management and Operations
American Billing Services March 2010 - March 2010
Modern Dermatology November 2009 - November 2009
InteliStaf Travel June 2008 - June 2008
Fidelity Investments October 1997 - July 2003
Hilton Reservations Worldwide 1975 - 1994
Skills
Administrative..., Employee Relations, Employee Engagement, Insurance, Customer Service, Microsoft Excel, Outlook, Process Improvement, Microsoft Office, Microsoft Word, Project Management
Education
Richland Community College 2008 — 2010
Medical Insurance and Billing
Southern Methodist University - Cox School of Business 1990 — 1994
Management
North Adams State College 1970 — 1974
BS, Education, English
Corinthian Colleges 2007 - 2013
Corinthian Colleges 2004 - 2007
Corinthian Colleges 2003 - 2004
Hilton Reservations Worldwide 2002 - 2003
Dr. Eddie Berges, Neurology 2000 - 2002
Skills
Staff Development, E-Learning, Student Financial Aid, Higher Education, Customer Service, Staff Retention, Project Management, Student Loans, Enrollment Management, CampusVue, Leadership, Retaining Customers, Student Recruiting, Admissions, Student Affairs, Academic Administration, Resume Writing, Adult Education
Education
University of Phoenix
Master of Business Administration (M.B.A.)
University of Phoenix
Bachelors of Science in Business, E-Business
Hillsborough Community College
Associate of Arts (A.A.), Business Administration and Management, General
T-Mobile October 2012 - Present
T-Mobile May 2011 - October 2012
T-Mobile September 2008 - February 2012
Hilton Reservations Worldwide May 2005 - June 2008
Advantage Logistics January 2007 - January 2008
Skills
Call Center, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Workforce Management, Coaching, Team Leadership, Training, Team Building, Contact Centers, Performance Management
Education
Colorado Technical University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Colorado Technical University 2009 — 2010
Associates, Business Administration
Sabre Corporation September 2014 - Present
Sabre Holdings August 2011 - August 2014
Sabre Holdings June 2010 - March 2012
Hilton Reservations Worldwide June 2008 - February 2010
Electronic Data Systems September 2002 - November 2007
Sabre Holdings March 1999 - August 2002
American Airlines May 1996 - March 1999
American Airlines March 1995 - May 1996
American Airlines November 1987 - January 1995
Skills
Project Management, Outsourcing, Service Delivery, Team Leadership, Project Coordination, PMP, Vendor Management, Call Centers, Program Management, Change Management, Management, Leadership, Team Building, Business Analysis, IT Service Management, IT Management, Call Center, Mainframe, Integration, Project Portfolio..., Coaching, Operations Management, Software Licensing, Software Licensing..., Licensing Negotiations, Customer Service, Training
Education
James Madison University 1974 — 1976
MS
Salisbury University 1970 — 1974
BS
Hilton Reservations Worldwide February 2007 - Present
Grimes Rental Properties May 2002 - February 2007
Capital One February 2001 - May 2003
Dollars & Sense Stores, Inc. October 1999 - February 2001
Skills
Customer Satisfaction, Customer Service, Data Entry, Management, Time Management, Sales, Access, Payroll, Healthcare, Medical Terminology, Hospitality
Education
Florida Metropolitan University 2010 — 2010
Certified, Medical Assistant
Medical Prep of Pinellas 2009 — 2009
Certified, Certified Nursing Assistant (CNA)
Florida Metropolitan University 1995 — 1997
A.S., Medical Assisting
St. Petersburg Technical 1992 — 1992
Certified, Certified Nursing Assistant (CNA)
Hilton Worldwide September 2009 - Present
Hilton Worldwide September 2009 - August 2011
Hilton Reservations Worldwide April 2009 - September 2009
Hilton Reservations Worldwide February 2006 - April 2009
Hilton Worldwide July 2005 - February 2006
Hilton Worldwide February 2000 - February 2005
Skills
Sales, Hotels, Hospitality, Resorts, Food & Beverage, Front Office, Tourism, Yield Management, Customer Service, Customer Satisfaction, OnQ, Restaurants, Hospitality Industry, Revenue Analysis
Education
Ranger College 1996 — 1998
Slumber Parties by Jackie W June 2011 - June 2012
Hilton Reservations Worldwide August 2006 - January 2008
Skills
Hotels, Event Planning, Hospitality, Customer Experience, Microsoft Office, PowerPoint
Education
International Academy of Design 2000 — 2001
Interactive Media
Chamberlain Senior High School 1996 — 2000
MGM Resorts International December 2008 - Present
Treasure Island Resort & Casino September 2007 - December 2008
Excalibur Hotel & Casino 2005 - 2007
Bellagio April 2004 - September 2005
Hilton Reservations Worldwide April 2001 - January 2004
Education
College of Charleston 1996 — 1997
Ideal Massage LLC Wesley Chapel ~ Lutz ~ Land o Lakes August 2014 - Present
Massage Envy Spa May 2012 - August 2014
Grandoaks Massage March 2007 - June 2011
Hilton Reservations Worldwide October 2006 - August 2007
Publix Super Markets March 2001 - October 2006
Skills
Customer Service, Skilled Multi-tasker, Swedish Massage, Deep Tissue Massage, Therapeutic Massage, Trigger Point Therapy, Stretching, Hot Stone Massage, cranial structural for..., Facials, patience, Reservations, Microsoft Office, Microsoft Excel, Microsoft Word, Cashiering, Bakery, Professional Cleaning, Creativity Skills, Prodcut Forecasting, perfectionist
Education
Manhattan Hairstyling Academy 2011 — 2011
Dipolma, Full Specialist
Southwest Florida College 2009 — 2010
Dipolma of Science, Massage Therapy/Therapeutic Massage
Bitcot Inc December 2010 - Present
IBMWCS.COM May 2011 - Present
Sony Electronics February 2004 - January 2014
CrossView April 2007 - April 2011
Paradigm Infotech April 2005 - April 2007
iTech US Inc February 2004 - March 2005
Hilton Reservations Worldwide May 2003 - January 2004
National Science Foundation Project at North Texas January 2002 - April 2003
Banyan Network Pvt Ltd September 2000 - August 2001
ISRO October 1999 - August 2000
Skills
IBM Websphere Commerce, Java Enterprise Edition, Eclipse, Web Applications, Web Services, Oracle, Software Project..., Programming, RAD, Solution Architecture, Business Intelligence, Java, AJAX, JSP, Software Development, Quality Assurance, IBM Certified, SQL, XSD, Ant, Tomcat, Cloud Computing, Struts, B2C, Data Migration, XML, SOAP, Leadership, J2EE Application..., DB2, Agile Project Management, Business Analysis, Databases, Agile Methodologies, Solaris, WebSphere Application..., SOA, Microsoft SQL Server, Scrum, JavaScript, Sun Certified Java..., JDBC, Project Management, Enterprise Architecture, jQuery, Integration, E-commerce, Team Leadership, Management, Websphere
Education
University of North Texas 2001 — 2003
MS, Computer Science
R. V. College of Engineering, Bangalore 1996 — 2000
Bachelor of Engineering, Computer Science
Bangalore University
BE, Computer Science
H2insight April 2014 - Present
H2insight February 2013 - March 2014
Kforce Inc. May 2011 - February 2013
Konica Minolta January 2009 - May 2011
Gevity July 2005 - December 2008
Danka Office Imaging 2000 - 2005
Hertz Equipment Rental Corp 1999 - 2000
Hilton Reservations Worldwide 1996 - 1999
Home Shopping Network 1996 - 1997
Adam's Mark Hotel 1993 - 1996
Skills
Employee Relations, Recruiting, Talent Acquisition, HRIS, Onboarding, Human Resources, Applicant Tracking..., Performance Management, Talent Management, Employee Benefits, Benefits Administration, Deferred Compensation, Organizational..., Employee Engagement, Technical Recruiting, New Hire Orientations, Succession Planning, Coaching, College Recruiting, Leadership Development, Management, Leadership, Payroll, Personnel Management, Hiring, Workforce Planning, Interviews, Temporary Placement, Internet Recruiting, HR Policies, FMLA, Staffing Services, Executive Search, HR Consulting, Sourcing, Resume Writing, Job Descriptions, Employee Training, Career Development, Temporary Staffing, Screening Resumes, PeopleSoft, Taleo, Screening, Benefits Negotiation, Employment Law, Conflict Resolution, Employee Handbooks, Job Fairs, Background Checks
Education
Eckerd College 1989 — 1993
Bachelor of Arts, Psychology
Libertyville High School 1985 — 1989
San Diego Convention Center Corporation May 2012 - Present
Time Warner Cable March 2005 - April 2012
San Diego Convention Center Corporation August 1989 - March 2005
Hilton Reservations Worldwide April 1979 - May 1989
Skills
Employee Relations, Performance Management, Team Building, Organizational..., Budgets, Customer Service, Coaching, Event Management, Change Management, Strategic Planning, Public Speaking, HR Consulting, Sales, Affirmative Action, OFCCP, Personnel Management, Human Resources, Leadership, Onboarding, Employee Benefits, Talent Acquisition, Leadership Development, HR Policies, Employee Training, Employee Engagement, HRIS, Benefits Administration, Management, Training, Recruiting, FMLA, New Hire Orientations
Education
San Diego State University-California State University
BA, Public Administration
TEK Systems, Inc. - Global Services August 2010 - Present
AHS Vertipedia Project 2013 - 2014
AHS Vertipedia Project 2013 - 2014
AHS Vertipedia Project 2013 - 2014
Ultra Electronics Advanced Tactical Systems, Inc. January 2007 - August 2010
SVP of Operations January 2000 - January 2007
Webb Cooley Company January 1999 - January 2000
Interlink January 1997 - January 1999
Hilton Reservations Worldwide January 1993 - January 1997
Skills
Software Documentation, Proposal Writing, Management, Procurement, Business Development, Budgets, Research, Customer Service, Contract Management, Workshop Facilitation, CRM, Marketing, Pricing, Marketing Communications, Process Engineering, Invoicing, Materials Management, Due Diligence, Administrative..., Real Estate
Education
Embry-Riddle Aeronautical University 2008 — 2015
Master; specializations, Aeronautical Science; Human Factors and Aviation/Aerospace Operations
University of Phoenix 2001 — 2003
Master, Business Administration
LeTourneau University 1993 — 1995
Bachelor of Science, Management
Regus March 2009 - Present
Regus Management Group November 2003 - March 2009
Regus Group August 2005 - January 2008
Regus 2005 - 2007
Snelling Personnell June 2003 - October 2005
Hilton Reservations Worldwide January 2003 - September 2003
Education
Ouachita Baptist University 1998 — 2001
Hilton Houston Post Oak June 2005 - Present
Doubletree Hotel Houston Post Oak January 2002 - June 2005
Hilton Reservations Worldwide September 1999 - December 2001
Doubletree Hotel Houston Post Oak March 1997 - September 1999
Skills
Hotels, Hospitality, Hospitality Industry, Hotel Management, Hospitality Management, Revenue Analysis, Food & Beverage, Front Office
Education
University of Houston 1996 — 2001
Hotel & Restaurant Management
Maxsys Solutions for GM Financial January 2012 - Present
Oxy May 2011 - January 2012
F1 Information Systems (Contracting at Newberger Berman) March 2011 - April 2011
Object Information Services (Contracting at American Airlines) November 2010 - March 2011
Technisource for Citi / Morgan Stanley Smith Barney October 2009 - February 2011
MetLife Home Loans October 2008 - September 2009
First Horizon Home Loans 2006 - September 2008
American Airlines (RSI Contracting) November 2004 - December 2005
Exxon Mobil (KForce Contracting) October 2003 - October 2004
Hilton Reservations Worldwide September 2000 - June 2003
Skills
App-V, Altiris, Active Directory, VMware, Group Policy, Virtual PC, InstallShield, Antivirus, SCCM, Citrix, VBScript, Application..., XP, Windows 7, MSI Packaging, Windows 7 Migration, Hyper-V, Virtualization
Education
The University of Texas at Dallas 1984 — 1986
BA, Management Information Systems
Baylor University 1980 — 1982
Biology, General
south garland high school
Hilton Hotels Corporation Vice President HR ConsultingHilton Worldwide2009 - Present
Hilton Reservations and Customer Care 1995 - Present
Hilton 1995 - Present
Hilton Reservations Worldwide 1995 - Present
Texas Industries, Inc June 1990 - October 1995
USG April 1989 - June 1990
USG March 1986 - April 1989
Skills
Employee Engagement, Onboarding, Union Avoidance, HRIS, Hospitality, Performance Management, Labor Relations, Succession Planning, Hotels, Employee Relations, Deferred Compensation, Human Resources, Talent Management, Recruiting, Incentive Programs, Benefits Administration, HR Policies, Workforce Planning, Talent Acquisition
Education
University of North Texas 1991 — 1993
Master of Business Administration (M.B.A.), Personnell and Industrial Relations
University of Florida 1982 — 1985
Bachelor of Business Administration (BBA), Management
Cooper Aerobics August 2013 - Present
Cooper Aerobics April 2008 - August 2013
Cooper Aerobics April 2003 - April 2008
Proxy Communications, Inc. August 1992 - April 2003
Proxy Communications 1993 - 1995
Proxy Communications 1992 - 1993
Hilton Reservations Worldwide December 1981 - June 1992
Hilton Worldwide 1987 - 1989
Hilton Worldwide 1986 - 1987
Hilton Worldwide 1984 - 1986
Skills
Wellness, Nutrition, Fitness, Wellness Coaching, Team Building, Strength Training, Strategic Planning, Health Promotion, Fitness Training, Health Education, Healthcare, Project Planning, Coaching, Business Development, Corporations, Vitamins, Nutritional Supplements, Strategic Leadership, Healthy Living, Exercise Prescription, Call Center..., General Operations, Office Management, P&L Accountability, P&L Responsibility, Lifestyle Modification, Change Management, Account Management, Meeting Planning, Leading Meetings, Organizing Meetings, Analytical Skills, Possess strong..., Relator, Public Speaking, Dynamic Speaker, Supplements, Customer Service, Leadership, Training, Management
Education
Southern Methodist University 1981 — 1985
Bachelor of Arts (B.A.), Sociology
Synchrony Financial March 2015 - Present
Stream Global Services, Inc. July 2008 - March 2015
Hilton Reservations Worldwide October 2007 - August 2008
Hilton Reservations Worldwide July 2007 - October 2007
Hilton Reservations Worldwide July 2006 - July 2007
Michaels Stores, Inc. February 2006 - July 2006
Michaels Stores Inc. September 2005 - February 2006
Skills
Forecasting, Call Center, Scheduling, Capacity Planning, Planning, PeopleSoft, Accounting, Payroll, Workforce Management, Customer Service, Outlook, Analysis, Excel, Strategic Planning, PowerPoint, Word, Microsoft Office, Financial Analysis, Budgets, Project Planning, Call Centers, Management, Microsoft Excel, Process Scheduler, Outsourcing, Process Improvement
Education
University of North Texas 1998 — 2004
B.A. Finance, Finance
American Heart Assosication April 2014 - Present
Hilton Reservations Worldwide June 2011 - April 2014
Blockbuster February 2001 - September 2008
Blockbuster April 1999 - February 2001
Education
Collin County Community College 2003 — 2004
N/A, General
Hewlett-Packard January 2014 - Present
Hewlett-Packard 2011 - January 2014
Hewlett-Packard July 2007 - March 2011
Hilton Reservations Worldwide 2000 - 2007
Allen Telecom, Decibel Products Division January 1994 - March 2000
Skills
Program Management, Cloud Computing, Process Improvement, Team Leadership, Project Management, Cross-functional Team..., Management, Change Management, Operations Management, Account Management, Solution Selling, Product Management, Outsourcing, Vendor Management, Business Analysis, Forecasting, Call Center, Strategic Planning
Education
Idaho State University 1987 — 1989
Master's degree, Liberal Arts and Sciences/Liberal Studies, 3.75
Idaho State University 1981 — 1986
Bachelor's of Science, Zoology, 3.55
Hilton Hotels Worldwide May 2010 - Present
Hilton Reservations Worldwide September 2007 - April 2010
Education
University of North Texas 1982 — 1986
BBA, Marketing
ACS Xerox August 2012 - Present
Hilton Reservations Worldwide October 2006 - August 2012
Volunteers of America April 2005 - August 2005
On Giant Shoulders 2001 - 2005
Skills
Customer Service, Administration, Employee Relations, Word, Microsoft Office, PeopleSoft, Documentation, Data Entry, Call Center, Spreadsheets, Coaching, Telephone Skills, Outlook, Counseling, Interviewing, Team Building, Policy, Non-profits, PowerPoint, Community Outreach, Research, HRIS, Mentoring, Onboarding, Performance Management, Hiring, Event Planning, Compliance, Leadership Development, Customer Relations, Microsoft Word, Recruiting
Education
University of Phoenix 2009 — 2010
M/PS, Psychology
University of Phoenix 2004 — 2007
MBA, Human Resources
University of Louisiana at Lafayette 1985 — 1989
BS, Home Economics-Interior Design
Hilton Reservations Worldwide July 2009 - Present
Trinity Presbyterian Church May 2003 - December 2007
Education
University of North Carolina at Greensboro 1996 — 1999
Bachelor of Music, General Music Education K-12 with Choral Emphasis
Vivify Health May 2014 - Present
CED August 2013 - February 2014
IntelliCentrics May 2013 - August 2013
Verizon Terremark June 2012 - June 2013
Hilton Reservations Worldwide January 2012 - June 2012
Tarrant Regional Water District June 2011 - January 2012
Cash America August 2009 - June 2011
Arbonne International January 2009 - May 2009
Handango September 2007 - November 2008
FedEx Freight May 2004 - September 2007
Skills
Testing, Test Automation, Quality Assurance, System Testing, Manual Testing, Test Cases, Software Documentation, QTP, Regression Testing, Defect Tracking, Databases, LoadRunner, Test Strategy, JIRA, Product Management, WinRunner, Windows, Software Quality..., SQL, Black Box Testing, White Box Testing, Web Applications, Agile Methodologies, HP QTP, SDLC, Visio, Test Planning
Education
Tarleton State University 2000 — 2003
B.S, Computer Information Systems
Hilton Reservations Worldwide March 2007 - Present
Education
Texas Wesleyan University 1983 — 1987
Business
Vaco April 2015 - Present
Verity Recruiting October 2014 - April 2015
TEKsystems October 2013 - December 2013
Accenture August 2012 - August 2013
AT&T May 2012 - August 2012
HomeTelos July 2011 - November 2011
Hilton Worldwide February 2010 - February 2011
Hilton Hotels Corporation February 2004 - February 2010
Hilton Hotels Corporation October 2000 - February 2004
Hilton Reservations Worldwide April 2000 - October 2000
Skills
Interwoven, Business Analysis, Microsoft Office, Excel, Quality Assurance, HTML, Problem Solving, Word, Outlook, Visio, Testing, PowerPoint, Online Marketing, SEO, Project Management, Software Documentation, Microsoft Excel, E-commerce
Education
Midwestern State University 1996 — 1998
Nursing
Texas A&M University-Commerce 1993 — 1996
Biology (Pre-Med)
High School
Hilton Reservations Worldwide March 2006 - Present
Education
St. Petersburg College 2003 — 2005
A.A.
Hilton Worldwide October 1995 - Present
Hilton International 1995 - 1999
Hilton Reservations Worldwide January 1989 - December 1992
Hilton Reservations Worldwide October 1985 - December 1987
Skills
Hospitality Industry, Revenue Analysis, Hotels, Hotel Management, Meeting Planning, Hospitality Management, Hospitality, Resorts, Food & Beverage, Tourism, Trade Shows, Corporate Events
Education
The University of Texas-Pan American 1982 — 1985
Vertex Business Services October 2008 - Present
Hilton Reservations Worldwide May 2007 - October 2008
RadioShack July 2005 - August 2008
Skills
IVR, Requirements Analysis, Call Centers, Microsoft SQL Server, Customer Satisfaction, Visio
Education
Stephen F. Austin State University 2002 — 2007
Bachelors, Computer Science
Hilton Reservations Worldwide
Skills
Hospitality, Hotels
Education
The University of Texas at Dallas
Doug Banks Show June 2012 - Present
Hilton Reservations Worldwide March 2011 - July 2014
Lancaster ISD February 2010 - May 2012
Radio One - Mon'Nique Show November 2008 - March 2009
Reach Media November 2000 - June 2008
ABC Radio September 2001 - January 2008
ABC RADIO NETWORKS 1999 - 2008
ABC Radio March 1999 - September 2001
Grambling State University 1992 - 1998
Skills
Radio, Broadcast, Customer Service, Editing, Entertainment, Event Management, Management, Producing, Project Management, Sales, Voice Over, Event Planning
Education
Grambling State University 1992 — 1998
BA, Mass Communication/ Radio Broadcasting
Hilton Reservations Worldwide April 2012 - December 2014
JCPenney Home Office December 2011 - April 2012
JCPenney September 2009 - December 2011
JC Penney July 1978 - August 2009
Skills
Microsoft Office, Customer Service, Social Media, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Outlook, Budgets, Data Entry, Retail, Analysis, Time Management, Advertising
Education
Cypress College
Spectrum Athletic Clubs September 2010 - April 2015
Hilton May 2006 - July 2009
Hilton Worldwide October 2003 - May 2006
Hilton Hotels Worldwide February 2000 - September 2003
Hilton Reservations Worldwide April 1998 - February 2000
Associates Insurance Group August 1996 - April 1998
Republic Insurance Co. (Winterthus Swiss, part of Swiss Credit) April 1994 - August 1996
Education
The University of Texas at Dallas 1991 — 1994
Bachelor's Degree, Accounting and Business/Management, 3.9
Lanyon May 2011 - Present
Hilton Worldwide June 2000 - January 2011
Hilton Worldwide May 1994 - June 2000
Hilton Reservations Worldwide April 1993 - May 1994
Hilton Reservations Worldwide October 1992 - April 1993
Savitz Research Solutions October 1986 - January 1992
M/A/R/C Research September 1985 - October 1986
Education
The University of Texas at Arlington - College of Business 1981 — 1986
BBA, Marketing
Town of Little Elm January 2006 - March 2010
Currently Seeking Employment January 2006 - March 2010
Little Elm Chamber of Commerce July 2005 - October 2005
Little Elm Chiropractic September 2003 - March 2004
Hilton Reservations Worldwide July 1996 - March 1999
Education
American Airlines Travel Academy
Winnsboro High School
Diploma
University of Phoenix
University of Phoenix (Online)
2010, Business Management
Hilton Reservations Worldwide January 2004 - Present
Skills
Active Directory, XP, Call Centers, Computer Hardware, Windows Server, Technical Support, Troubleshooting, Windows 7, Customer Satisfaction, Software Installation, System Administration, Software Documentation, Servers, Customer Service, Citrix, Network Administration, Microsoft Office, Windows XP, Training
Education
University of Phoenix 2010 — 2013
Bachelor's Degree, Information Technology with a focus on Information Systems Security
University of Phoenix 2008 — 2010
Associate's Degree, Information Technology
Xerographic Digital Solutions September 2008 - Present
Hilton Reservations Worldwide April 2007 - June 2008
The Book Cellar 1995 - 1998
Education
University of Alabama at Birmingham 1997 — 2000
B.A., Communication Management
Gordo High School
Hilton Reservations Worldwide March 2003 - Present
Alltel 2001 - 2003
Skills
Management, Customer Service, Training, Hospitality, Recruiting, Performance Management, Customer Satisfaction, Coaching, Team Building, Sales, Leadership, Event Management, Hotels, Human Resources, Revenue Analysis, Hospitality Industry, Employee Training, Hospitality Management, PowerPoint, Leadership Development
Education
University of Florida 1997 — 2001
Bachelor of Science, Journalism, specializing in Editing
Hilton Reservations Worldwide July 2010 - Present
United Health Group January 2007 - March 2010
American Express Business Travel December 2000 - April 2005
Skills
Call Centers, Customer Service, Outlook, Data Entry, Customer Satisfaction, Travel Management, Training, Telephone Skills, Microsoft Office, Software Documentation, Microsoft Excel, Microsoft Word, System Administration, PowerPoint, Event Planning
Education
University of Phoenix 2013 — 2014
Echols International School of Hotel and Travel 1989 — 1989
Certificate, Travel
Lakeway Resort and Spa May 2015 - Present
Horseshoe Bay Resort March 2008 - May 2015
Hilton Reservations Worldwide January 2003 - March 2008
Radisson Hotels & Suites January 2000 - January 2003
Holiday Inn April 1992 - December 1999
Residence Inn December 1986 - May 1996
Skills
Hotels, Sales, Coaching, Front Office, Tourism, Payroll, Hospitality Industry, Hospitality Management, Hospitality, Resorts, Revenue Analysis, Hotel Management, Yield Management, Accounts Payable, Pre-opening, Micros, Rooms Division, Delphi, Hotel Booking, Forecasting, Quality Assurance, Employee Training, Revenue Forecasting, Opening Hotels
Education
Collin County Community College 2007 — 2008
Culinary Arts, Hotel, Motel, and Restaurant Management
Asnuntuck Community College 1995 — 1998
Accounting
Holyoke Community College 1990 — 1995
Hotel/Restaurant Management
Hilton Worldwide July 2012 - Present
Hilton Worldwide January 2011 - July 2012
Residence Inn by Marriott April 2008 - October 2010
Hampton Inn June 2005 - July 2006
Embassy Suites August 2002 - June 2003
Hilton Reservations Worldwide February 2001 - July 2002
Skills
Revenue Analysis, Editing, Event Planning, Hospitality, Sales, Outlook
Education
University of Mary-Hardin Baylor 2007 — 2010
Bachelor of Arts, Communication; Marketing
Central Texas College 2005 — 2007
Associate of Applied Science; Culinary Arts, Hotel Management Specialization
GTECH Printing Corporation July 2010 - Present
John Hancock Life Insurance Company (U.S.A.) January 2004 - March 2010
Hilton Reservations Worldwide February 2003 - October 2003
Skills
Access, Training, Lotus Notes, Call Centers, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Business Intelligence, Financial Services, Quality Assurance, Process Improvement, Business Analysis, User Acceptance Testing, Auditing, Analysis
Education
University of South Florida 1996 — 2002
B.S., Information Systems and Decision Sciences
Currently Available for new Opportunities April 2015 - Present
Lennox International November 2014 - April 2015
The American Heart Association January 2011 - May 2014
Hilton Worldwide December 2005 - July 2010
Builders FirstSource May 2005 - December 2005
Hilton Reservations Worldwide January 2003 - May 2005
Skills
Management, Project Management, Training, Team Leadership, Team Building, Strategic Planning, Process Improvement, Project Planning, Program Management, Leadership, Change Management, Business Analysis, Budgets, Contract Negotiation, Strategy, Organizational..., Coaching, Business Process..., Operations Management, Cross-functional Team..., Vendor Management, SharePoint site..., Contact Center..., International Project..., SharePoint, Customer Service, Visio, Analysis
Education
University of Nebraska-Lincoln 1990 — 1996
BSBA, Management
Evolution Hospitality July 2012 - Present
The Lodge at Torrey Pines February 2012 - Present
Hilton La Jolla Torrey Pines August 2010 - February 2012
Hilton Reservations Worldwide February 2007 - August 2010
Skills
Hotel Management, Hospitality Industry, Hospitality Management, Pre-opening, Hotels, Food, Resorts
Education
California State Polytechnic University-Pomona 2002 — 2006
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management
Southwestern Medical Center Lawton September 2013 - Present
Hilton Reservations Worldwide May 2005 - October 2013
Cottonwood Financial August 2005 - December 2010
Skills
Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Sales, Marketing
Education
Dallas County Community College 2011 — 2012
Associate's degree, Registered Nursing/Registered Nurse
Brigham Young University 1979 — 1983
Bachelor's degree, Marketing and Broadcast Management
ETC July 2014 - Present
ETC July 2013 - July 2014
ETC for The Glaspy Group July 2012 - July 2013
Rage And Love productions March 2011 - May 2011
Wamu/JP Morgan Chase June 2007 - December 2010
Care Entree June 2001 - June 2007
Hilton Reservations Worldwide January 2000 - April 2001
Skills
Graphic Design, Photoshop, Editing, Acting, Adobe Acrobat, Email Marketing, Customer Service, Training, Data Entry, Quality Assurance, Adobe Creative Suite, Film, Sales, Software Documentation, Social Networking, Time Management, Photography, Social Media, PowerPoint, Facebook, Advertising, Microsoft Office, Customer Satisfaction, Outlook, Management, Microsoft Excel, Troubleshooting, Leadership, Microsoft Word, Windows, Team Building, Retail, Insurance
Education
Art Institute of Pittsburgh 2007 — 2010
Graphic Design
The University of Texas at Arlington 1997 — 1999
Theater Arts
Hilton Worldwide April 1985 - Present
Hilton Reservations Worldwide April 1985 - May 1998
Budget Rent A Car December 1983 - April 1985
Skills
Employee Relations, Team Building, Event Planning, Microsoft Excel, Event Management, Microsoft Office, Project Planning, Volunteer Management, Inventory Management, Sales, Marketing, Strategic Planning, PowerPoint, Project Management, Public Relations, Leadership Development, Coaching, Fundraising, Public Speaking, Customer Service, Program Management, Social Media, Nonprofits, Social Media Marketing, Management, Leadership, Training, Team Leadership, Budgets, Recruiting
Education
University of Nebraska at Omaha
Fashion Design and Education
Wilma Boyd Career Schools, INC
Travel Industry Training
Hilton Worldwide April 2012 - Present
Hilton Reservations Worldwide January 2011 - Present
The Dallas Morning News September 1985 - September 2008
Education
Texas Woman's University 2008 — 2010
BS, General Studies
University of North Texas 1982 — 1985
Personal Day Trading March 2015 - Present
PricewaterhouseCoopers November 2014 - February 2015
Macy's August 2014 - October 2014
Asbury Automotive Group August 2013 - December 2013
City Electric Supply January 2013 - July 2013
Hilton Reservations Worldwide May 2006 - June 2007
Silas Steakhouse July 2005 - January 2006
Spudnuts August 2004 - December 2004
Skills
Customer Service, Management, Hotels, Selling, Microsoft Office, Microsoft Excel, PowerPoint, Research, Public Speaking, Microsoft Word, Strategic Planning, Data Analysis
Education
University of South Florida 2008 — 2010
Bachelor of Business Administration (BBA), Business Administration; Finance
St. Petersburg College 2005 — 2007
A.A, Business Management
St. Petersburg High School 2001 — 2005
Diploma, Academics
Hilton Reservations Worldwide April 2007 - December 2009
Hilton Reservations April 2007 - December 2009
Staffmark March 2006 - December 2006
Manhattan Club March 2005 - August 2005
INFONXX January 1997 - October 2000
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Relations, Microsoft Office, PowerPoint, Problem Solving, Coaching, Hospitality, Telephone Skills, Excel
Education
McCann School of Business and Technology 2010 — 2011
Associates Specialized Degree in Business Admin/Marketing, Marketing, Advertising, Business Law, and Economics
McCann School of Business and Technology
Associates Degree, Business Administration
ROTC SergeantFlorida Army National Guard2000 - 2011
Hilton Reservations Worldwide 2003 - 2010
Education
University of South Florida 2009 — 2011
BS, Criminology
Hillsborough Community College
Florida Hospital Connerton 2013 - Present
Gulf Coast Obstetrics & Gynecology May 2012 - Present
Hilton Reservations Worldwide June 2009 - October 2013
South Florida Baptist Hospital May 2010 - December 2011
Swindle Diagnostic Center May 2010 - December 2011
Lakeland OB/GYN June 2011 - August 2011
Lakeland Regional Hospital April 2011 - July 2011
Winter Haven Hospital January 2011 - April 2011
Watson Clinic May 2010 - August 2010
Skills
Teamwork, Patient Safety, Direct Patient Care, Medical Terminology, Medical Imaging, PACS, Ultrasound, Radiology, Medicine
Education
Polk State College 2009 — 2011
Associates Degree, Diagnostic Medical Sonography
Erie Community College
Associates Degree, Computer Technology
Hillsborough Community College
Polk State College
Associates Degree, Diagnostic Medical Sonography
Ultimate Medical Academy - Tampa March 2011 - Present
Hilton Reservations Worldwide February 2010 - July 2011
Disney Reservations January 2009 - November 2010
Pinegrove Ranch February 2007 - May 2007
American Express Travel Services July 2003 - April 2004
World Travel July 2001 - July 2003
Amark Campus Services February 1997 - November 2000
Skills
Admissions, Higher Education, CampusVue, Enrollment Management, Student Affairs, Student Recruiting, Staff Development, Academic Advising
Education
American InterContinental University 2006 — 2008
Bachelor of Arts (BA), Business Administration, Marketing
Paul Smith's College 1989 — 1991
Associate of Arts (AA), Hotel, Motel, and Restaurant Management
Pocono Inn March 2009 - February 2010
Hilton Reservations Worldwide 1982 - 2009
Hilton Reservations and Customer Care January 1997 - January 2002
Education
Luzerne County Community College 2010 — 2012
Business Management
Luzerne County Community CollegeHazleton High School
Travelers February 2013 - Present
ARAMARK 2005 - 2010
Concentra November 2004 - July 2005
Hilton Reservations Worldwide March 2002 - July 2003
Skills
Cashiering, Inventory Management, Retail, Inventory Control, Merchandising, Store Management, Customer Service, Loss Prevention, Visual Merchandising, Profit, Retail Sales, P&L
Education
Concorde Career Colleges 2010 — 2011
Diploma, Medical Insurance Coding Specialist/Coder
Hillsborough High School
GED
American Leadership Academy November 2011 - May 2012
County of Riverside November 2010 - October 2011
County of Riverside January 2007 - November 2010
Office Team/Vertigo May 2006 - November 2006
Starcrest Products of California April 2004 - February 2005
Hilton Reservations Worldwide February 2003 - August 2003
Non-Profit Management Service August 2001 - May 2002
Mt. San Jacinto Community College July 2001 - May 2002
Education
Chandler/Gilbert Community College 2012 — 2016
Bachelor's degree, Social Work
Gilbert Community College
Hemet High School
High School Diploma, General Studies
Mt. San Jacinto Community College
Office Administration Studies, Behavioral Sciences and General Ed
Hilton Reservations Worldwide September 2005 - Present
Standard Concrete Products June 2002 - June 2005
US Army August 1997 - August 2001
Skills
Organic Gardening, music mixing, Personal Training, Call Center..., Communication, Highly personable, Friendly Personality, Eco Friendly, Electro-Hydraulic Repair
Education
Marchman Technical Education Center 1996 — 1997
Diploma, Commercial and Advertising Art
Land O' Lakes High school 1993 — 1997
Small Business Administration February 2013 - June 2013
Newbold Advisors November 2011 - February 2013
Newbold Advisors 2012 - 2013
Express Employment Professionals June 2011 - November 2011
Hilton Reservations Worldwide June 2009 - June 2011
Hilton Reservations Worldwide September 2007 - June 2009
Quebecor World, Inc March 1996 - June 2007
Skills
Credit Risk, Risk Management, Loan Servicing, Loans, Credit Analysis, Mortgage Lending, Retail Banking, Financial Analysis, Credit, Banking, Financial Risk, Portfolio Management, Consumer Lending, Loan Origination, Mortgage Banking
Education
Jackson State University
BS Degree, Marketing
The Art Institute of Tampa July 2012 - March 2013
Bell Shoals Baptist Academy July 2009 - July 2012
Hilton Reservations Worldwide February 2007 - September 2010
HSBC April 2003 - September 2006
Skills
Bilingual-English/Spanis...
Education
Peru State College
Bachelor of Arts (B.A.), Business Administration and Management, General
University of South Florida
Goodwill Industries August 2009 - October 2013
Hilton Reservations Worldwide September 2007 - March 2008
Borders November 2006 - September 2007
Skills
Group Therapy, Crisis Intervention, Mental Health Counseling, Psychotherapy, Mental Health, Psychology, Adolescents, Case Management, Social Services, Counseling Psychology, Therapists, Motivational..., Family Therapy, Behavioral Health, Anger Management, Conflict Resolution, Interventions, Psychological Assessment, Microsoft Office, Dual Diagnosis, Microsoft Word, Individual Counselling, Chemical Dependency, Treatment, Addiction Recovery, Self-esteem, PowerPoint, Customer Service
Education
University of South Florida 2005 — 2009
Interdisciplinary Social Sciences, Psychology
University of South Florida
Bachelor of Arts (B.A.), Interdisciplinary Social Sciences
Hilton Reservations Worldwide 2011 - 2013
Bisk Education February 2011 - May 2011
Target May 2005 - August 2005
Blockbuster February 2004 - April 2005
Skills
Communication, English grammar, Research, Written & Verbal..., Adaptability, Microsoft Office, Microsoft Excel, Microsoft Word, Analytical Skills, Highly detail oriented, Employee Loyalty, Technical Writing, Creative Writing
Education
University of South Florida 2007 — 2009
Bachelor of Arts (B.A.), English
Hillsborough Community College 2004 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
One Exchange/Towers Watson August 2014 - Present
CONNEXTIONS INC September 2011 - July 2014
Hilton Reservations Worldwide June 2011 - December 2011
Conexis, Inc. October 2006 - July 2010
FIDELITY INVESTMENTS, September 2004 - May 2006
MEDCO HEALTH SOLUTIONS September 2003 - September 2004
VERIZON DATA SERVICES/ VERIZON COMMUNICATIONS/ GTE May 1994 - August 2001
Skills
Customer Service, Promoted to Systems..., General Insurance..., Sales, Payroll, Microsoft Word, PowerPoint, Team Building, Process Improvement, Windows, Time Management, Insurance, Call Centers
Education
University of North Texas 1988 — 1989
American History (United States)
Prairie View A&M University 1977 — 1979
Mass Communication/Media Studies
Stanley Staffing 2015 - Present
Orange Apple Media 2012 - 2015
University of Phoenix 2006 - 2007
Hilton Reservations Worldwide 2003 - 2006
Skills
Recruiting, Sourcing, iCIMS, Talent Acquisition, Taleo, Interviews, Behavioral Interviewing, New Hire Orientations, Job Search Strategies, Job Fairs, Time Management, Call Centers, Candidate Assessment, New Hire Paperwork
Education
Maricopa Community Colleges 2013 — 2016
Associate’s Degree, Industrial and Organizational Psychology