Experience
HomeServe USA   October 2012 - Present
CommerceHub  May 2012 - October 2012
Affinion Group  May 2006 - May 2012
Affinion Group  September 2002 - April 2006
Vcommerce  1999 - 2001
Vcommerce  1999 - 2001

Skills
Analytics, Business Development, Direct Marketing, Strategic Partnerships, Customer Acquisition, Vendor Management, Account Management, Marketing Strategy, Leadership, CRM, Multi-channel Marketing, Strategy, Strategic Planning, Management, Team Building, Business Strategy, E-commerce, Operations Management, Cross-functional Team..., Loyalty Marketing, New Business Development, Email Marketing, Loyalty Programs, Process Improvement, Product Management, Marketing, Start-ups, Integrated Marketing, Lead Generation, Direct Mail, Sales, Project Management, Product Marketing, Marketing Communications

Education
Harvard Business School   1978 — 1980
Master of Business Administration (MBA)

Rutgers University   1973 — 1976
Bachelor of Arts (B.A.), Economics

Experience
Kaizen realty partners   February 2012 - Present
HomeServe USA   May 2010 - October 2011
NationsHealth  December 2003 - January 2010
Bellsouth  1998 - 2000

Skills
Process Improvement, Call Center, Management, Business Analysis, Operations Management, Leadership, Insurance, Customer Service, Vendor Management, Team Building, Business Process..., Strategic Planning, Project Management, Call Centers, Program Management, Negotiation, Customer Satisfaction, Training, Integration, Analysis, Team Leadership, Cross-functional Team..., Strategy, Change Management, Software Documentation, Forecasting, Access, Visio, CRM, Budgets, Sales

Education
Florida International University - College of Business   2008 — 2008
Masters, Management Information Systems

Florida International University   2001 — 2007
BS, Computer Science

Experience
Platform28   September 2014 - Present
Independent Purchasing Cooperative  December 2013 - September 2014
US Gas & Electric  April 2011 - September 2013
HomeServe USA   May 2009 - March 2011
Mercedes-Benz of Pompano  August 2007 - April 2009
UDC  2004 - 2007
Cruises Only  August 2000 - July 2004
American Express  June 1996 - August 2000
Certified Vacations  October 1994 - June 1996
Carnival Cruise lines  1990 - 1994

Skills
Strategic Business..., P&L Management, Key Account Management..., Call Center, Customer Retention, Customer Satisfaction, Strategic Planning, Forecasting, Staff Development, Instructional Design, Key Account Management, Customer Service, Team Leadership, Coaching, Process Improvement, Training, Operations Management, Sales, Team Building, Sales Management, Change Management, Performance Management, Vendor Management, Management, Call Centers, Account Management, Strategy, Recruiting, Business Development, Leadership, Program Management, Analysis, Negotiation, Team Management, Selling, Marketing Strategy, CRM, Time Management, Sales Operations, Sales Process, Contract Negotiation, Quality Assurance, Executive Management, Cross-functional Team..., New Business Development, Business Planning, Budgets, Project Management, Mentoring

Education
Miami Dade College   1989 — 1991
AA, Business Administration

Barry University
Bachelor Of Business Management

Experience
HomeServe USA   July 2007 - Present
KPMG  March 2011 - October 2011

Skills
Direct Mail, Graphic Design, Adobe Acrobat, Corporate Identity, Adobe Creative Suite, Art Direction, InDesign, Typography, Illustrator, Brochures, Creative Direction, Logo Design, Layout, Dreamweaver, Email Marketing, Branding & Identity, Posters

Education
Art Institute of Atlanta   1999 — 2002
B.F.A., Graphic Design

University of Minnesota-Twin Cities   1997 — 1999
General, General

Experience
HomeServe USA   January 2015 - Present
Affinion Group  April 2012 - December 2014
Affinion Group  June 2009 - April 2012
Affinion Group  June 2006 - June 2009
Avon Products  January 1996 - June 2006
Ascom Timeplex  October 1994 - December 1996
Andersen Consulting  June 1993 - October 1994
US Army  July 1985 - July 1989

Skills
Telecommunications, Disaster Recovery, Cross-functional Team..., Strategy, Wireless, Management, Networking, WAN, Enterprise Software, Telephony, Project Planning, Contract Negotiation, Strategic Planning, IVR, Business Strategy, System Deployment, Budgets, Microsoft Exchange, Strategic Sourcing, Vendor Management, Call Centers, Avaya, CRM, IT Strategy, Forecasting, Team Building, Process Improvement, Outsourcing, IT Management, Senior Executive..., ITIL, Leadership, Change Management, Strategic Partnerships

Education
State University of New York Institute of Technology at Utica/Rome   1991 — 1993
BS

Hudson Valley Community College   1989 — 1991
Associate of Arts and Sciences (A.A.S.)

Experience
ALPHA1 Staffing/ Search Firm   September 2013 - Present
HomeServe USA   August 2012 - August 2013
hhgregg  June 2011 - August 2012

Skills
Retail Sales, Customer Satisfaction, Store Operations, Customer Service, Loss Prevention, Merchandising, Quality Assurance, Retail, Store Management, Sales, Time Management, Sales Operations, Customer Retention, Business Development, Management

Education
Miami Dade College
Bachelor's degree, Supervision and Management

Experience
HomeServe USA   April 2014 - Present
Walmart  April 2011 - Present
ASAP Temporaries   June 2009 - December 2010
Handy Pantry Food Stores Inc   January 2007 - March 2009

Skills
Merchandising, Loss Prevention, Retail, Cashiering, Visual Merchandising, Store Management, Inventory Control, Retail Sales, Inventory Management, Store Operations, Shrinkage, Customer Service, Cash Register, Customer Satisfaction, Planograms, Time Management, Sales, CPFR, Associate Development, Data Entry, Big Box, Microsoft Word, PowerPoint

Education
Eastern Suffolk BOCES-School of Practical Nursing   2014 — 2014
EPA Type 1, 2 technical license, Comprehensive air conditioning and refrigeration

Suffolk County Community College   2006 — 2008
Associate's Degree, Liberal Arts and Sciences/Liberal Studies

Rocky Point High School   2002 — 2006
High School Regents Diploma

Experience
HomeServe USA   May 2015 - Present
OfficeTeam  July 2014 - April 2015
Park City Packaging Inc.   September 2006 - July 2014
Bank of America  March 2000 - March 2005

Skills
Customer Service, Microsoft Word, Time Management, Outlook, Administrative..., Office Management, Data Entry, Microsoft Office, Microsoft Excel, Office Administration, Spreadsheets, Training, Leadership, Administration, Human Resources, Process Scheduler, Event Planning, Military Logistics, Government Contracting, Scheduling, Banking, Quality Auditing, Financial Audits, Invoicing, Document Review

Education
Housatonic Community College   2012 — 2014
Associate's Degree, Liberal Arts and Sciences/Liberal Studies

Experience
Confidential Facilities Maintenance Services Company   February 2013 - Present
iPic Theaters  October 2011 - January 2013
Cleveland Clinic Florida - All Medical Personnel   May 2011 - October 2011
HomeServe USA   March 2011 - May 2011
Freelance Consultant  August 2010 - March 2011
MDL Inc.   May 2003 - August 2010

Skills
Bilingual-Spanish, Supervisory Skills, Public Speaking, Deferred Compensation, New Hire Orientations, FMLA, Background Checks, Onboarding, Interviews, Management, Payroll, Recruiting, Human Resources, Training, Employee Benefits, Employee Training, Applicant Tracking..., Employee Relations, Hiring, Talent Acquisition, Talent Management, Performance Management, Customer Service, Organizational..., Leadership, Personnel Management, Employee Engagement, Policy, Coaching

Education
Florida Atlantic University
Bachelors, Theatre

Nova Southeastern University
Masters, Human Resources Management

Experience
HomeServe USA   February 2014 - Present
karenzimmer.com   March 2009 - Present
FactSet Research Systems  May 2013 - January 2014
PageGroup  May 2012 - April 2013
Michael Page International  January 2008 - May 2012
Michael Page International  October 2006 - December 2007
Michael Page International  June 2005 - September 2006

Skills
ITIL v3 Foundations..., Singer-songwriter, Microsoft Office, SQL, Data Analysis, Data Quality, Database Administration, Service Management, Change Management, Quality Management, Computer Software..., Project Management, Application Support, End User Training

Education
SUNY Binghamton   2001 — 2005
Bachelor's degree, Economics

Université Paris Sorbonne (Paris IV)   2004 — 2004
Certificat of Cours de Civilisation, Français/French

Experience
Blue Diamond Ventures   February 2015 - Present
Independent Consultant  February 2014 - February 2015
TekPartners BI   October 2013 - January 2014
Entrelead   July 2012 - October 2013
MasterCard  August 2011 - March 2012
MasterCard  October 2010 - August 2011
HomeServe USA   February 2010 - August 2010
Indra  January 2009 - October 2009
Brightstar Corp.  April 2006 - July 2008
Broadspire  October 2005 - April 2006

Skills
Business Intelligence, Business Analysis, Strategy, Project Management, Telecommunications, SDLC, PMO, Management, Team Leadership, Business Development, Agile Methodologies, Requirements Gathering, Budgets, Consulting, Banking, Real Estate, Entrepreneurship, Information Systems, Payment Industry, EMV, Leadership

Education
Florida International University - College of Business Administration
Bachelor's Degree, Management Information Systems

Experience
Liberty Tax Service  December 2014 - Present
City of Homestead  2011 - Present
Assurant Solutions  May 2012 - December 2012
HomeServe USA   2010 - 2011
Law Offices of Patrick L. Cordero, PA   June 2010 - August 2010
PBS&J  October 2002 - December 2009
Swiss Re  January 2001 - December 2003
Creative Staffing  January 2000 - December 2003

Skills
Microsoft Excel, Interviews, Project Management, Data Entry, Microsoft Office, Human Resources, Employee Relations, Outlook, Time Management, Accounting, Spanish, Access, Microsoft Word, Administrative..., Customer Service, Proficient in Oracle, Advantage and Ensura, Microsoft: Word, Excel,..., Knowledge of Power..., Bankruptcy PRO and Time..., Polished Bilingual..., Tax Returns, Strategic Planning

Education
Miami Dade College
Associate of Arts (A.A.), Accounting and Finance

Experience
HomeServe USA   July 2014 - Present
HD Supply Waterworks  January 2005 - August 2014

Skills
Sales Management, Project Management, Product Development, Strategic Planning, Program Management, Analysis, Contract Negotiation, Budget, Inventory Management, AMR/AMI Systems, Saas, CRM, Smart Grid, Cross-functional Team..., Electricity, AMI, Selling, AMR, Budgets, Sales

Education
Bowling Green State University   2000 — 2004
BSBA, Marketing

Bowling Green State University   2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Self-Employed  2012 - Present
HomeServe USA   March 2010 - July 2012
Warranty Corporation of America  October 2007 - March 2009
Conn's  July 2006 - April 2007
Life Extension  September 2004 - April 2006
Circuit City  December 1990 - September 2004

Skills
Strategic Leadership, Customer Retention, Vendor Management, Home Warranty, Service Delivery, multi site call center..., Operating Budgets, Distribution Center..., Operations Management, Call Center, Cross-functional Team..., Management, Change Management, Team Building, Recruiting, Talent Management, Program Management, P&L Management, Inventory Management, Team Leadership, Process Improvement, Business Development, Customer Satisfaction, Account Management, Customer Service, Income Statement, Budgets, Logistics, Performance Management, Leadership, Call Centers, Analysis, Training, Human Resources, Sales, Coaching, Forecasting, Retail, Competitive Analysis, Marketing, Time Management, Quality Assurance

Education
Arkansas State University
business

Experience
HomeServe USA   September 2012 - September 2014
HomeServe USA   November 2011 - September 2012
ADT  2010 - December 2011
ADT Fire & Security  2007 - 2009
New Jersey Schools Development Authority  2005 - 2007
The Brickman Group  2003 - 2005
GPU Energy  2000 - 2002
Jersey Central Power & Light, Co   1998 - 2000

Skills
Vendor Management, Team Leadership, Project Management, Inventory Control, Process Engineering, Labor Relations, P&L Responsibility, Operations Management, Customer Service, M&A support, Strategic Planning, Leadership, Budgets, Leadership Development, Project Planning, Performance Management, Policy, Organizational..., Sales Management, Account Management, Strategy, P&L Management, Training, Change Management, New Business Development, Negotiation, Sales, Call Centers, Customer Retention, Analysis

Education
Fairleigh Dickinson University-Florham Campus   1994 — 1997
Masters Business Administration, Marketing

Delaware Valley University   1979 — 1983
Bachelor of Science, Ornamental Horticulture

Experience
TILIA COMPANIES   July 2014 - Present
The Miami Foundation  December 2013 - February 2014
HomeServe USA   September 2012 - August 2013
PARTER RE Ltd   January 2012 - July 2012
University of Hartford  May 2011 - July 2011
Cargo Services, Inc   July 1999 - May 2004

Skills
Office Administration, Financial Analysis, Journal Entries, Bank Reconciliation, US GAAP, Microsoft Excel, Shipping, Spanish, Sarbanes-Oxley Act, Internal Audit, Accounts Payable, Outlook, Customer Service, Training, Financial Accounting, Payroll, Invoicing, GAAP, Financial Statements, Finance, Cash Management, Auditing, Accounts Receivable, Accounting, Account Reconciliation

Education
Barney School of Business, University of Hartford   2009 — 2011
Bachelor of Science, Business Administration; Accounting Sept. 2011

Northern Virginia Community College
Associate of Science, Business Administration

Experience
HomeServe USA   April 2013 - Present
Wilson RMS  January 2011 - March 2013
CharlieDog Advertising   2009 - 2011
ScuderiaO2   April 2008 - December 2009
Company C/Chinnici Direct   March 1999 - March 2008
Steinert & Associates   1989 - 1994
FCB Direct  January 1986 - March 1989
OgilvyOne  1981 - 1983

Skills
Banners, Radio, Direct Mail, Creative Strategy, Online Advertising, Digital Video, iPad apps, Direct Marketing, Strategy, Digital Strategy, Brand Development, Brand Management, Integrated Marketing, Email Marketing, Creative Direction, Advertising, Marketing, Digital Marketing, Interactive Advertising, Relationship Marketing, Marketing Communications, Video

Education
City University of New York-Hunter College
MSW

Simmons College - Simmons School of Management
MSW

University at Buffalo
BS

Experience
HomeServe USA   December 2014 - Present
HomeServe USA   May 2013 - November 2014
HomeServe USA   January 2011 - April 2013
ConvergeDirect  March 2010 - December 2010
Webloyalty.com  March 2007 - February 2010
Synapse Group Inc. a Time Inc. Company   2006 - 2007
Synapse Group Inc. a Time Inc. Company   2003 - 2005
Synapse Group Inc. a Time Inc. Company   2001 - 2003
Synapse Group Inc. a Time Inc. Company   2000 - 2001

Skills
Direct Marketing, Customer Acquisition, Direct Mail, Online Advertising, Account Management, Partnership Marketing, Marketing Strategy, Email Marketing, Strategic Partnerships, Digital Marketing, Lead Generation, Integrated Marketing, Marketing

Education
Fairfield University   1995 — 1999
B.S., Business Management

Experience
BlueCross BlueShield of Tennessee  December 2014 - Present
HomeServe USA   August 2013 - December 2014
Wilkins Research Services LLC.   August 2012 - March 2013
Bowl New England  August 2011 - April 2012

Skills
Microsoft Office, Customer Service, Social Media, Microsoft Excel, Event Planning, PowerPoint, Event Management, Social Media Marketing, Marketing, Public Relations, Team Building, Social Networking, Advertising, Research, Sales Management, Editing, Public Speaking, Blogging, Fundraising, Nonprofits, Press Releases, Leadership, Market Research, Sales, Management, Microsoft Word, Marketing Communications, Training, Account Management, Facebook

Education
Bryan College   2013 — 2015
Bachelor of Business Administration (B.B.A.), Organizational Leadership

Chattanooga State Community College   2005 — 2006
Associate of Arts (AA), English Language and Literature/Letters

Experience
Montefiore Information Technology  October 2015 - Present
NYC Health and Hospitals Corporation (Enterprise Service Desk)   November 2013 - September 2015
HomeServe USA   July 2013 - September 2013
Kaplan Test Prep  July 2012 - May 2013
Staples  June 2010 - March 2012
C.U.N.Y. Preparatory High School   March 2010 - August 2010
Gotham City Mortgage Co.   September 2006 - October 2006

Skills
Troubleshooting, Windows 7, Team Leadership, Technical Support, Microsoft Office, Salesforce.com, Computer Hardware, Active Directory, Customer Service, Windows, Laptops, Microsoft Excel, Team Building, System Administration, Databases, Software Installation, HTML, Computer Repair, Printers, Windows Vista, Leadership, Sales Management, Account Management, Negotiation, Strategic Planning, Microsoft Word, Sales, PowerPoint, Project Management, Peripherals, Customer Satisfaction, Management, Social Media, Data Analysis, Google Docs, Process Improvement, Outlook, iPad, Mac OS, Android, Mobile Devices, Mobile Applications, iOS, Lync Server 2010, Intranet, On-call Support, BMC Remedy, Remedy Ticketing System, ITIL, ITIL Process

Education
Borough of Manhattan Community College   2008 — 2010
Liberal Arts and Sciences/Liberal Studies

CUNY Preparatory High School   2004 — 2008
High School

Experience
Epilepsy Foundation  July 2015 - Present
Epilepsy Foundation  February 2015 - June 2015
Williams-Sonoma, Inc.   September 2014 - June 2015
HomeServe USA   September 2012 - October 2014
The Leukemia & Lymphoma Society  July 2010 - August 2012
Indiana University Athletics  August 2009 - May 2010

Skills
Event Planning, Fundraising, Social Media, Training, Marketing, Event Management, Recruiting, Community Outreach, Microsoft Office, Online Marketing, Marketing Strategy, Management, Team Leadership, Databases, Sales, Budgets, Strategy, Microsoft Excel, Web Content Management, Direct Mail, Travel Management

Education
Indiana University Bloomington   2006 — 2010
Sports Communications, Telecommunications

UNSW Australia   2009 — 2009
Film, History, Criminal Justice

Experience
HomeServe USA   July 2011 - Present
T-Mobile  March 2006 - June 2011
T-Mobile  March 2001 - March 2006

Skills
Customer Service, Analysis, Customer Experience, Microsoft Office, Business Process..., Call Center, Performance Management

Education
Bethel College (TN)   2011 — 2014
Accounting and Business/Management

Art Institute of Pittsburgh   2007 — 2011
Interactive Media Communications and Web Design

Experience
HomeServe USA   January 2014 - Present
The Lane Construction Corporation  September 2010 - December 2013
GTE Federal Credit Union  May 2006 - September 2010
Grand Hyatt Tampa Bay  2004 - 2006
ARAMARK  1999 - 2004

Skills
Employee Relations, Talent Management, Workforce Planning, Team Building, Benefits Administration, Onboarding, Temporary Staffing, Recruiting, Succession Planning, HRIS, Human Resources, Talent Acquisition, Hiring, Performance Management, Coaching, Training, Contract Negotiation, Deferred Compensation, New Hire Orientations, Change Management, Organizational..., Interviews, Leadership Development, Budgets

Education
Hofstra University   1994 — 1998
BBA, Human Resources

Experience
Education Development Center  September 2014 - Present
HomeServe USA   February 2012 - December 2013
Reed Business Information  1999 - 2011

Skills
Management, Leases, Budgets, Dispositions, Real Estate, Property Management, Facilities Management, Real Estate Transactions, Strategic Planning, Leadership

Education
Michigan State University
Bachelor of Science

Experience
HomeServe USA   April 2014 - Present
Charter Communications  September 2010 - July 2013
Sears Holdings Corporation  July 2009 - August 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C

Education
Porter and Chester Institute   2013 — 2014
Diploma, Heating, Air Conditioning, Ventilation and Refrigeration Technology (HAC, HACR, HVAC, HVACR)

New England Institute of Technology   1997 — 1997
Automotive

Experience
Cross Country Home Services  September 2013 - Present
HomeServe USA   December 2012 - September 2013
HomeServe USA   March 2010 - February 2013
HomeServe USA   June 2006 - March 2010
HomeServe USA   November 2005 - May 2006
HomeServe USA   October 2004 - November 2005
Blue Cross Blue Shield of Florida  August 2000 - November 2003
Blue Cross Blue Shield of Florida  March 1998 - August 2000
Allied Signal Aerospace  August 1995 - May 1997
Wells Fargo  April 1996 - April 1997

Skills
Onboarding, Training, Customer Retention, Training Delivery, Performance Management, Sales, Employee Engagement, Workforce Planning, Employee Training, Talent Acquisition, Employee Relations, Call Center Development, Call Centers, Talent Management, Succession Planning, Employee Benefits, Written & Oral..., Analytics, Home Warranty, Process Improvement, Presentation Development, Conflict Resolution, Team Leadership, Negotiation, Grievance Arbitrations, Resource Management, Vendor Management, Software Documentation, Outsourcing, Customer Satisfaction

Education
Miami Dade College   1994 — 1998
Commercial Art

Miami Springs Senior High School   1993 — 1994
Diploma

Experience
HomeServe USA   2014 - Present
Prospectiv  2014 - Present
Affinion Group  2013 - 2014
Affinion North America   2011 - 2013
Affinion International  2009 - 2011
Affinion North America   2007 - 2009
Trilegiant  2003 - 2006
Trilegiant  2001 - 2003
zUniversity  2000 - 2001
Cendant Corporation  1996 - 2000

Skills
Direct Marketing, E-commerce, Business Development, Customer Acquisition, Email Marketing, Digital Marketing, Strategy, International Business, Strategic Partnerships, International Marketing, Multi-channel Marketing, Online Advertising, Marketing, Integrated Marketing, Product Development, Analytics, Marketing Strategy, B2B Marketing, Relationship Management, Online Marketing, Marketing Communications, Segmentation, Lead Generation, Direct Mail, Marketing Management, P&L Management, B2B, Database Marketing, Product Marketing, Affiliate Marketing, SEM, Web Marketing Strategy, Mobile Marketing, International Sales, International..., International Business..., E-business, Competitive Analysis, Interactive Marketing

Education
Harvard University
AB, Economics

Northwestern University - Kellogg School of Management
MBA, Finance, Marketing, Organizational Behavior

Experience
GE Power & Water  November 2014 - Present
Coca-Cola Enterprises  October 2013 - Present
Independent Contractor - Content and Learning Systems Development   2000 - Present
OQM - Organizational Quality Management   September 2013 - Present
SwingCoach   September 2013 - Present
Brownstone Digital Productions LLC   January 2011 - Present
HomeServe USA   June 2012 - September 2013
SRIG, Inc   January 2005 - May 2012
Text Nation, Inc   August 2007 - June 2010
Text Nation   August 2007 - 2010

Skills
Strategic Planning, Six Sigma - Green Belt..., MOUS Certified, Adobe Mastersuite..., Instructional Design, Captivate Certified..., Salesforce.com, ADDIE, Lectora, Competitive Analysis, New Business Development, Marketing Strategy, Social Media, Marketing Communications, Leadership Development, Leadership, Sales, Event Management, Customer Satisfaction, Business Development, Analytics, Call Centers, Change Management, Marketing, Marketing Management, Process Improvement, Strategy, Time Management, Training, Project Management, Advertising, Account Management, Sales Management, Analysis

Education
mLearn   2014 — 2014
Mobile Learning Certification, eLearning

Harvard Business School   2013 — 2014
Program for Leadership Development, Business

University of Wisconsin-Milwaukee   1991 — 1993
Mass Communication/Media Studies

Carthage College   1988 — 1991
Communication and Media Studies

Experience
HomeServe USA   2012 - Present
HomeServe USA   2012 - 2014
ProBuild Holdings  2009 - 2011
CEMEX, USA  2008 - 2008
Exelon Corp  2004 - 2008
National Grid  1993 - 2004
Niagara Mohawk Power Corp  1993 - 2002
OCM BOCES  1987 - 1989
OCM BOCES  1987 - 1989

Skills
Compensation, Employee Engagement, Labor Relations, Performance Management, Performance Appraisal, Benefits, Organizational..., Leadership Development, Conflict Resolution, Union, EEO, FMLA, HR Strategy, Employee Benefits, Succession Planning, Organizational..., Change Management, Investigations, Talent Acquisition, Compliance, Executive Management, Union Avoidance, Employee/Labor Relations, Continuous Improvement, Contract Negotiation, Mergers, Strategic Planning, Collective Bargaining, Engagement, Talent Management, Onboarding, Incentive Programs, Performance Improvement, Workforce Planning, Employment Law, HR Policies, HRIS, Benefits Administration, HR Consulting, Organizational Design, Talent Development, Union Negotiations, Legal Compliance, Alternative Dispute..., Executive Coaching, HR Transformation, Affirmative Action, Human Capital Strategy, Organizational Change, Change Leadership

Education
Syracuse University - Martin J. Whitman School of Management   1991 — 1993
Master of Business Administration (M.B.A.), Business Administration and Management, General

Le Moyne College
Bachelors of Science, Industrial Relations

Experience
HomeServe USA   July 2014 - Present
AirTek  October 2013 - June 2014
DUCTZ of Pomona, California   December 2010 - October 2013
Allied Environmental Services   December 2010 - October 2013
Belfor Franchise Group  June 2009 - August 2010
Ductz Indoor Air Professionals  September 2007 - June 2009
C. Harold Bloom Agency   August 2006 - August 2007
America's Premier Mortgage   August 2003 - August 2005
CUBS AC   August 2001 - November 2003

Skills
Project Planning, Financial Analysis, Project Execution, Public Speaking, Customer Service, Strategic Planning, Procurement, New Business Development, Budgeting, Negotiation, Business Planning, Operations Management, Franchising, Competitive Analysis, Budgets, Coaching, Project Management, Analysis, Business Development, Sales, Indoor Air Quality, Training, Salesforce.com, C Suite, Territory..., Increased Profitability, Sales Prospecting, Financial Projection, Government Contracting, Higher Education, Microsoft Excel, Project Delivery, Outstanding time..., Workshop Facilitation, Managerial Finance, Financial Risk, Business Process..., Small Business, High Pressure..., Account Management, Account Reconciliation, Cost Accounting, Sales Management, General Manager, Sales Cycle Management, Brand Development, Cross-functional Team..., Product Management, Process Optimization, Management

Education
Cleary University   2009 — 2014
Master of Business Administration (M.B.A.), Masters

Cleary University   2008 — 2010
Bachelor's Degree, Business Administration and Management, General

Cleary University   2006 — 2008
BBA, Business Management

Linn Mar   1992 — 1994
General, General

Experience
New York Code + Design Academy  July 2015 - Present
Florida State University  August 2014 - August 2015
HomeServe USA   May 2012 - July 2013

Skills
Data Analysis, HTML5, Bootstrap, jQuery, Back-end Development, Ruby, JavaScript, CSS, Front-end Development, Ruby on Rails, PostgreSQL, SAS Programming, Marketing, Time Series Analysis, Statistics, Correlation Analysis, Customer Service, APIs, PowerPoint, Product Promotion, Microsoft Excel, Great Leader, Microsoft Word, Urban Culture, Real Estate Financing, Start-ups, Start-up Business..., Accounting, Typing, Negotiation, Technical Support, Salesforce.com, SQL, data, Data Mining, Data Modeling, Regression Analysis, Regression Testing, R, ARIMA, Public Speaking, SAS

Education
Florida State University   2014 — 2015
Bachelor’s Degree, Economic & Statistics, Minor in Computer Science

University of Central Florida   2010 — 2013
Associate's Degree, Statistics

Miami Lakes Educational Center   2006 — 2010
High School Diploma, Cisco Networking Certifications

Experience
Carey Rodriguez O'Keefe Milian Gonya, LLP   April 2013 - Present
HomeServe USA   November 2010 - March 2013
HomeServe USA   April 2009 - October 2010
TruGreen LandCare  October 2006 - June 2007

Skills
Microsoft Office, Florida Notary, Management, Sales, Insurance, Customer Service, Legal Compliance, Legal Assistance, Legal Research, Call Centers, Process Improvement, Team Leadership, Vendor Management, Outlook, Customer Satisfaction, Team Building, Quality Assurance, Interviews, Legal Writing, Data Analysis, Strategic Planning, Project Management, Access, Training, Time Management, Data Entry, Corporate Law, Microsoft Excel, PowerPoint, Analysis, Spanish

Education
Florida International University - College of Business   2015 — 2016
Master’s Degree, Human Resources Management and Services

Florida International University   2012 — 2014
Bachelor of Arts (B.A.), Political Science and Government

Miami Dade College   2005 — 2011
Associate’s Degree, Paralegal Studies

Miami Dade College   2004 — 2010
Associate of Science (A.S.), Pre-Law Studies

Coral Gables Senior High School   2000 — 2004
High School Diploma

Experience
Natixis North America  July 2014 - Present
HomeServe USA   2013 - July 2014
Bridgewater Associates  October 2012 - September 2013
Siwel Consulting  2010 - October 2012
DiscoverReady  June 2009 - May 2010
DiscoverReady  September 2007 - May 2009
Ogden CAP Properies LLC   March 2004 - August 2007

Skills
Storage Area Networks, Data Center, VMware, NetApp, Virtualization, Storage, VDI, VMware Infrastructure, VMware ESX, SAN, vSphere, Disaster Recovery, Cloud Computing, Active Directory, High Availability, Infrastructure, NAS, Servers

Education
New Horizons Computer Learning Center   2001 — 2010
Information Technology

Drexel University   2000 — 2003
Information Systems and Technology

Experience
RBC  September 2013 - April 2015
HomeServe USA   February 2008 - August 2013
Assurant Specialty Property  August 2006 - February 2008

Skills
Insurance, Team Building, Customer Satisfaction, Banking, Customer Service, Microsoft Office, Call Centers, Management, Risk Management, Microsoft Word, Leadership, Investments

Education
Lehigh University

Experience
Barry University - School of Professional and Career Education   July 2014 - Present
Barry University - School of Professional and Career Education   September 2013 - July 2014
HomeServe USA   October 2010 - August 2013
The Ritz-Carlton Hotel Company LLC  August 2010 - October 2010
Sofitel Luxury Hotels and Resorts  January 2010 - August 2010
Le Cordon Bleu College of Culinary Arts  May 2009 - February 2010
AECOM Design  November 2007 - March 2009
Kaderabek Company - KACO   December 2002 - November 2007

Skills
PowerPoint, Event Planning, Leadership, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Process Scheduler, Research, Public Relations, Customer Service, Culinary Skills, Event Management, Photography, Negotiation, Recruiting, Budgets, Call Centers, Office Administration, Executive Level..., Culinary Education, Management, Data Entry, Marketing, Human Resources, Payroll, Customer Satisfaction, Project Planning

Education
Barry University   2014 — 2017
Bachelor's degree, Information Technology, 3.99

Le Cordon Bleu College of Culinary Arts Miami   2009 — 2010
Culinary Diploma, Baking and Patisserie

Experience
Great HealthWorks  May 2014 - Present
HomeServe USA   May 2011 - May 2014
HomeServe USA   November 2010 - April 2011
ACS Inc, a Xerox Company  July 2005 - January 2010

Skills
Call Center, Change Management, PowerPoint, Call Centers, Process Improvement, Vendor Management, Business Analysis, Analysis, Outsourcing, Business Objects, ITIL, Performance Management, Access, Business Intelligence, Team Leadership, Team Management, Coaching, Customer Service, Microsoft Excel, Operations Management, SQL, Business Process..., Business Process, Visio, Customer Satisfaction, Customer Experience, Quality Assurance, Data Analysis, Contact Centers, CRM

Education
Eastern Kentucky University   2009 — 2010

Eastside Technical Center   2004 — 2005
Net+ Certified, Business Ethics and Best Practices Certified, Information Technology (CCNA), 4.0 GPA

PLD   2001 — 2005

Experience
HomeServe USA   August 2009 - Present
Affinion Group (formerly Trilegiant, Cendant, CUC International   2004 - September 2008
Cendant Marketing Group  2001 - 2004
Cendant/Trilegiant   1999 - 2001
CUC International  December 1992 - September 1996

Skills
Marketing Management, Marketing Strategy, Direct Marketing, Product Management, Marketing, Direct Mail, Strategy, Business Development, Budgets, Team Leadership, Customer Retention, Customer Acquisition, Cross-functional Team..., Account Management, Email Marketing, Strategic Planning, Advertising

Education
Sacred Heart University   1987 — 1991
MBA, BS, Business Administration

Cranfield University - Cranfield School of Management

Experience
Village of Mamaroneck  July 2014 - Present
Summit Security Services, Inc.   May 2009 - July 2014
Westchester County, NY District Attorney's Office   September 2013 - December 2013
HomeServe USA   May 2013 - August 2013
McCabe Weisberg & Conway  May 2012 - August 2012
PepsiCo  September 2006 - April 2009
Westchester County Department of Public Safety  2003 - 2004
Westchester Joint Water Works   May 1999 - September 2002

Skills
Legal Research, Criminal Justice, Legal Writing, Investigation, First Aid, Surveillance, Lexis, Westlaw, Customer Service, Filing, Microsoft Word, Microsoft Excel, PowerPoint, Photo Editor, Online Editing, Trial Advocacy, Creative Writing, Adult CPR, Emergency Management, Conceptual Design, Document Drafting, Supervising Others, Foreclosures, Prosecution, Criminal Defense, Criminology, Corporate Security, Security, Courts, Training, Firearms, Emergency Vehicle..., LexisNexis, Law Enforcement, Incident Command

Education
Pace University School of Law   2011 — 2014
Juris Doctor (J.D.)

John Jay College of Criminal Justice   2003 — 2006
Bachelor of Science (BS), Police Studies

Mamaroneck High School
High School

Experience
HomeServe USA   June 2014 - Present
Montefiore Medical Center  October 2010 - June 2014
Norwalk Hospital  January 2007 - May 2010
UnitedHealth Group  September 2002 - December 2006
Zotos International (subsidiary of Shiseido USA)   July 2001 - September 2002
PriceWaterhouseCoopers  May 1999 - July 2001

Skills
Organizational..., Training, Leadership, Management, Leadership Development, Talent Management, Employee Relations, Organizational..., Team Building, Human Resources, Change Management, Workshop Facilitation, Coaching, Strategy, Process Improvement, Healthcare, Staff Development, Employee Benefits, New Hire Orientations, Hospitals, Instructional Design, Performance Management, Strategic Planning, Onboarding, Management Development, Succession Planning, Public Speaking, Project Management, Recruiting, Executive Coaching, MBTI, Emotional Intelligence, Learning Management, Program Facilitation, Organizational Learning, Talent Developer, Facilitation, Adult Learning Theory, Adult Learning..., Transformational..., Situational Leadership, Resiliency, Organizational..., Conflict Resolution

Education
Columbia University in the City of New York   2013 — 2016
Master's degree, Adult Learning and Leadership

Salve Regina University   1988 — 1992
BS, Accounting

Fairfield College Preparatory School   1984 — 1988
HS diploma

Experience
Hertz  2015 - Present
HomeServe USA   2013 - 2014
American Insurance Association  2011 - 2013
Florida Office of the State Attorney, 5th Judicial Circuit   2010 - 2011
Orbitz Worldwide  April 2009 - December 2009
Central Florida YMCA  2002 - 2007

Skills
Legal Writing, Legal Research, Insurance Law, Corporate Law, Commercial Litigation, Legislation, Management, Corporate Governance, Legislative Relations, Legal Advice, Contract Negotiation, Leadership, Product Liability, Mergers & Acquisitions, Privacy Law, International Business..., Regulatory Compliance, Business, Contract Law, International Business, Corporate Finance, Data Privacy, Risk Management, Licensing, Marketing Law, Data Security

Education
DePaul University College of Law   2007 — 2010
J.D., Law

University of Central Florida   2003 — 2007
B.A., Political Science, Economics

Experience
Deloitte  2014 - 2015
HomeServe USA   November 2013 - March 2014
Breakaway Innovation Group  June 2013 - September 2013
Puma  August 2012 - December 2012
Ross Solar Group  June 2012 - August 2012
Stonyfield Farm  January 2012 - May 2012

Skills
Business Strategy, Market Research, Management Consulting, Marketing Strategy, Cross-functional Team..., Strategic Planning, Business Analysis, Project Management, Account Management, Client Service, Sustainable Energy, Solar Energy, Corporate Strategy..., Anti Money Laundering

Education
Babson College - Franklin W. Olin Graduate School of Business   2011 — 2013
Master of Business Administration (MBA)

Hamilton College   1999 — 2003
Bachelor of Arts (B.A.), Political Science and Government

University of Otago   2001 — 2002
Study Abroad

Experience
HomeServe USA   December 2009 - Present
Irvington Volunteer Fire Department   April 1996 - Present
Synapse Group Inc. / Time Warner   February 2006 - December 2009
Nine West Group  April 2004 - February 2005
Nickelodeon Magazine Group   February 2003 - April 2004
Nick Jr. Family Magazine   June 2001 - February 2003

Skills
Direct Marketing, Lead Generation, Integrated Marketing, Direct Mail, Advertising, Marketing Communications, Email Marketing, Process Improvement, Strategic Planning, Social Media, Interactive Marketing, Microsoft Excel, Social Media Marketing, Customer Acquisition, Marketing, Digital Marketing, Marketing Strategy, Vendor Management, Customer Retention, Relationship Marketing, Customer Service, Analytics, Online Marketing, Brand Development, Business Development, Account Management, B2B, B2B Marketing, CRM, Competitive Analysis, Facebook, Google Analytics, Leadership, Management, Market Research, Marketing Management, New Business Development, Product Marketing, SEO, Sales, Sales Operations, Strategic Partnerships, Strategy, E-commerce, SEM, Social Networking

Education
Bryant University   1997 — 2001
Bachelor of Science (BS), Marketing

Irvington High School   1993 — 1997

Experience
CJ Ryan Consults   May 2012 - Present
Alzheimers Association of Rochester and the Finger Lakes   2008 - 2015
HomeServe USA   2013 - 2013
GateHouse Media  2011 - 2012
Alzheimer's Association  April 2007 - February 2011
Wegmans Food Markets  June 2007 - March 2008
FamilyConnections, Inc  February 2004 - May 2006
Continental Airlines  2001 - 2003

Skills
EAP, Talent Management, Employee Engagement, Policy, Strategic Planning, Human Resources, Performance Management, Recruiting, Employee Relations, Leadership Development, Personnel Management, Change Management, Employee Benefits, Talent Acquisition, Staff Development, Conflict Resolution, HR Consulting, Workforce Planning, Onboarding, Organizational..., Career Development, Training, Interviews

Education
Boston College   1985 — 1986
MSW, Social Work

University of Maine
Bachelor of Arts (B.A.), Sociology/Social Work

Experience
BioreclamationIVT  2013 - Present
HomeServe USA   2010 - 2012
National Grid Energy Services  2004 - 2010
KeySpan Services   2001 - 2004
KeySpan Home Energy Services   1998 - 2001
Deloitte & Touche Tax Technologies  1996 - 1998
Sony  1991 - 1996
General Instrument  1988 - 1991

Skills
IT Strategy, IT Transformation, Change Management, Business Alignment, Business Process..., Project Portfolio..., Vendor Management, IT Financial Management, Due Diligence, Mergers, Coaching Staff, Offshore Software..., Organizational Design, IT Management, ERP Implementations, Integration, SOX Compliancy, ITIL, Team Building, Problem Solving, Program Management, Business Relationship..., Strategic Planning, 24/7 Operations, Call Center Technology, Global IT Experience, ERP, Networking, Management, Process Improvement, Mergers & Acquisitions, Enterprise Architecture, Outsourcing, Project Management, Call Centers, Business Analysis, IT Service Management, IT Operations, Business Process, Data Center, Business Operations, Business Intelligence, Information Technology, Budgets, Project Delivery, Leadership, Systems Analysis, Sarbanes-Oxley Act

Education
Hofstra University   1988 — 1992
Master of Business Administration, Business Computer Information Systems

Hofstra University   1984 — 1988
Bachelor of Science, Computer Science

Experience
AmTrust Financial Services, Inc. (AFSI)   October 2014 - Present
AmTrust Financial Services, Inc. (AFSI)   July 2013 - October 2014
HomeServe USA   July 2009 - June 2013
Brandt & Gufford/Feinberg   August 2003 - July 2009
Horr, Novak & Skipp   2006 - 2007
Gulfstream International Airlines/Continental Connection   2001 - 2002
US Navy  February 1993 - February 1997

Skills
Legal Writing, Mergers, Contract Negotiation, Licensing, Insurance, Process Improvement, Corporate Law, Strategic Planning, Vendor Management, Strategy, Business Strategy, Product Development, Mergers & Acquisitions, Management, Business Development, Negotiation, Integration, Analysis, Corporate Governance, Due Diligence, Change Management, Business Process..., Risk Management, Operations Management, Leadership, Team Leadership, Cross-functional Team..., Start-ups, Team Building

Education
St. Thomas University School of Law   2005 — 2008
Doctor of Law (J.D.), International Business, Trade, and Tax Law

Embry Riddle Aeronautical University-Worldwide   1997 — 2000
Bachelor of Applied Science (B.A.Sc.), Aeronautics/Aviation/Aerospace Science and Technology, General

Palmetto High School   1989 — 1992

Experience
HomeServe US   May 2014 - Present
HomeServe USA   August 2010 - April 2014
Diageo  November 2007 - April 2009
Diageo  May 2006 - October 2007
Wiggin & Dana  November 2003 - April 2006
Cummings & Lockwood  September 1998 - September 2003

Skills
Corporate Law, Intellectual Property, Litigation, Trademarks, Legal Writing, Trademark Infringement

Education
Quinnipiac University School of Law   1997 — 2001
JD

Albertus Magnus College   1994 — 1997
BA, English

Simmons College   1988 — 1990

Harvard Business School
Authentic Leadership Development (Feb 2014)

Experience
HomeServe USA   October 2013 - Present
HomeServe USA   May 2011 - September 2013
HomeServe USA   January 2009 - May 2011
UBS Investment Bank  May 2007 - November 2008
General Electric  2005 - 2007

Skills
Sales Management, Business Development, Mergers & Acquisitions, Corporate Finance, Financial Modeling, Valuation, Financial Analysis, Business Strategy, Sales Operations, Sales, Strategy, Due Diligence, Competitive Analysis, Start-ups, Finance

Education
Hamilton College   2001 — 2005
BA, Economics, Math

Experience
HomeServe USA   June 2014 - Present
Affinion Group  December 2006 - August 2013
Affinion Group  December 2006 - November 2010
Media Ventures, Inc.   May 2005 - August 2005

Education
Connecticut College   2002 — 2006
BA, English, Hispanic Studies

Instituto Universitario de Sevilla   2005 — 2005
Hispanic Studies

Experience
HomeServe USA   May 2014 - Present
Medical Management Professionals  October 2004 - May 2014
Olan Mills  March 2004 - April 2004
Mike Collins & Associates   June 2002 - October 2003
Kmart Gunbarrel Rd   June 2000 - September 2001

Skills
Troubleshooting, Windows, Hardware, Laptops, Help Desk Support, Networking, Microsoft Excel, Technical Support, PowerPoint, System Administration, Computer Hardware, Active Directory, Customer Service, Management, Microsoft Office, Network Security, Process Improvement, VMware, Windows Server

Education
Georgia Northwestern Technical College   2001 — 2003
Computer Networking Specialist

Grace Baptist Academy   1984 — 2000
High School Diploma

Experience
HomeServe USA   June 2011 - Present
PPG Industries  May 2010 - October 2010
Schulte Corporation  April 2002 - January 2009
Formica Corporation  April 1996 - October 2001

Skills
PowerPoint, Administrative..., Outlook, Office Management, Sales, Time Management, Research, Retail, Marketing Strategy, Marketing, Administrative..., Account Management

Education
Lincoln University (MO)   1976 — 1978
Master of Education, Education

University of Saint Mary   1970 — 1973
Bachelor of Science, Education

Helias High School   1965 — 1969

Experience
HomeServe USA   February 2014 - Present
SupportSeven   April 2011 - February 2014
Monster  May 2008 - April 2011
Tufts Health Plan  July 1999 - May 2008

Skills
Business Analysis, Customer Service, Strategic Planning, Leadership, Analytics, Management, Forecasting, Process Scheduler, Operations Management, Salesforce.com, Call Centers, Program Management, Training, CRM, Workforce Management, Process Improvement

Education
Northeastern University
Bachelors of Science, Business Management

Experience
Larkin Community Hospital  April 2013 - Present
HomeServe USA   November 2012 - March 2013
Asset Staffing of South Florida   March 2006 - November 2012

Skills
Contract Recruitment, Recruiting, Human Resources, Employee Relations, Talent Acquisition, Closing Candidates, Temporary Staffing

Education
Florida International University   2014 — 2015
Bachelor's degree, Psychology, Minor in Criminal Justice

Dade Medical College-Miami   2010 — 2012
ASN, Nusring

Miami Dade College
AA, Psychology

University of Florida   2002 — 2004
Microbiology

Experience
TigerDirect.com  October 2013 - Present
HomeServe USA   February 2010 - August 2013
Azopharma Contract Pharmaceutical Services  February 2008 - November 2009
Kos Pharmaceuticals, Inc. / Abbot Lab   June 2004 - June 2007
Ludlow FIBC Corp. (a division of Tyco Int’l)   March 2001 - February 2004
Dade Behring, Inc. (Baxter Healthcare) Miami, FL   June 1990 - August 2000

Skills
Financial Reporting, Auditing, Forecasting, Budgets, Financial Accounting, Payroll, Variance Analysis, QuickBooks, Invoicing, Accruals, Finance, Fixed Assets

Education
Miami Lakes Educational Center   1983 — 1985
Associate's Degree, Accounting

Miami Lakes Educational Center   1983 — 1985
Associate's Degree, Secreterial

Experience
HomeServe USA   June 2015 - Present
Unidesk  May 2014 - Present
InnoCentive  August 2012 - April 2014
Lightower Fiber Networks  July 2012 - July 2012
HubSpot  August 2010 - April 2012
HubSpot  September 2009 - August 2010
Danone  May 2008 - September 2009
CH Boston  October 2008 - February 2009

Skills
Financial Modeling, Analytics, Competitive Analysis, Analysis, Financial Analysis, Business Development, Data Analysis, CRM, Business Planning, Finance, Marketing, Sales, Project Management, Investments, Start-ups, Salesforce.com

Education
Bentley College - Elkin B. McCallum Graduate School of Business   2009 — 2010
Candidate for Master of Science, Finance

Bentley University   2005 — 2009
B.S., Finance and Liberal Arts

Experience
HomeServe USA   January 2014 - Present
ARAMARK  May 2012 - December 2013
J.Crew  January 2009 - November 2013
Kent County Hospital  September 2011 - December 2011
Warnaco  May 2011 - August 2011

Skills
Financial Analysis, Microsoft Excel, PowerPoint, Forecasting, Financial Modeling, Project Management, Hyperion Enterprise, Strategic Financial..., Budgets, Financial Reporting

Education
Bryant University   2008 — 2012
Finance, Finance, Marketing, Psychology

Bryant University   2008 — 2012
Bachelor of Business Administration (B.B.A.), Finance

Experience
MAXIMUS  August 2013 - November 2014
MAXIMUS  February 2013 - August 2013
Savvy Cravings Catering   March 2009 - February 2012
HomeServe USA   August 2007 - October 2010

Skills
Team Management, SOP development, Team Leadership, Spanish, Decisiveness, Health Insurance, Quality Assurance, Problem Solving, Customer Oriented, Computer Proficiency, Writing, Hiring, Coaching, Microsoft Office, Team Building, Employee Training, Food Service, Cooking, Food Safety, Menu Development, Catering, HACCP, Culinary Skills, Purchasing, Process Scheduler, Customer Service

Education
Butler University
Spanish & International Business

Le Cordon Bleu College of Culinary Arts-Miami
International Cuisine

Miami Jackson Senior High
Diploma

Experience
HomeServe USA   October 2010 - July 2014
T-Mobile  December 2008 - October 2010
Home Remodeling & Design   June 2005 - November 2008
Objectware   June 1999 - June 2005
Telinet Technologies LLC   1996 - 1999

Skills
Account Management, Recruiting, Sales, Management, Customer Service, Process Improvement, Call Center, Budgets, Customer Satisfaction, Human Resources, Quality Assurance, Call Centers, Coaching, Negotiation, Outlook, Team Building, Training, Team Leadership, Microsoft Office, Microsoft Excel, Vendor Management, New Business Development, Project Management, CRM, PowerPoint

Education
Westside High School, Memphis TN   1973 — 1976
Diploma, Business, Music

Dekalb Community College

Experience
HomeServe USA   April 2012 - Present
Terenine  March 2010 - April 2012
Terenine  June 2009 - March 2010

Skills
UCCE, UCM, Asterisk, Cisco Unity, Fedora, Trixbox, Windows Server 2008, Windows XP, Windows Vista, Windows 7, NetVault, Veeam, Callcopy

Education
Georgia Northwestern Technical College   2006 — 2009
Associate's degree, Network and System Administration/Administrator

Woodmore High School   2000 — 2004
High School Diploma

Experience
HomeServe USA   Financial AnalystEmersonFebruary 2009 - August 2010

Education
Fairfield University   2003 — 2009
Master of Business Administration (MBA), International Finance

Experience
Dollar Rent a Car  January 2013 - Present
HomeServe USA   December 2011 - March 2012
Carnival Cruise Lines  July 2010 - June 2011

Skills
Customer Service

Education
Morris Brown College   1996 — 1997
no degree earn

miami killian high school   1994 — 1996
high school diploma

Experience
HomeServe USA   July 2014 - August 2015
HomeServe USA   March 2012 - July 2014
HomeServe USA   October 2010 - February 2012
HomeServe USA   July 2008 - October 2010
UCB  February 2008 - July 2008
PK Graphics  June 2007 - January 2008
Bullet Line  August 2006 - March 2007
UPS  November 2003 - August 2006
UPS  March 2003 - November 2003

Education
Miami Dade College
Associate's degree, Mass Communication/Media Studies