Experience
Westerra Credit Union  July 2015 - Present
HP Enterprise Services   June 2010 - November 2014
Hewlett-Packard  2010 - November 2014
EDS  October 2003 - May 2010
EDS  January 1998 - September 2003
EDS Technology Architecture Organization   January 1996 - December 1998

Skills
Business Intelligence, Leadership, Outsourcing, IT Strategy, Vendor Management, CRM, Business Analysis, Process Improvement, IT Management, IT Service Management, Retail, ITIL, Account Management, Management, IT Outsourcing, Solution Selling, Program Management, SaaS, Cross-functional Team..., Business Development, Strategy, Cloud Computing, Enterprise Software, Business Process..., Big Data Analytics, Cloud Applications, Private Cloud, Data Warehousing, Data Mining, Virtualization, Application..., Predictive Analytics, Big-picture Thinking, Management Consulting, Strategic Consulting, Accounting, Business Intelligence..., New Business Development, Salesforce.com, Direct Sales, Retail Sales, Sales Presentations, IT Service Delivery, Service Delivery...

Education
The University of Texas at Dallas - School of Management   2007 — 2009
MS, Accounting and Information Management

Southern Methodist University   1997 — 1999
MBA, Business

Dallas Baptist University   1994 — 1997
BABA, Business

Experience
Exelis  January 2012 - 2014
HP Enterprise Services   December 2010 - January 2012

Skills
Network Administration, Help Desk Support, System Administration, Customer Service, Consulting, Information Technology, Training, Security, Active Directory, Quality Assurance, Hardware, Military, Technical Support, Software Documentation, Networking, Windows 7, Troubleshooting, Computer Hardware, Information Assurance

Education
Cuyamaca College

Grossmont College
Information Technology

Experience
Full Measure Education Inc  January 2014 - Present
Blackboard  July 2012 - December 2013
HP Enterprise Services   October 2012 - December 2012
Higher Ed Aministration   1998 - 2012
University of New York Tirana  February 2009 - June 2011
Event Planning  1999 - 2011
LIVING ABROAD  1994 - 2011
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates   1986 - 1989
U.S. Senator Alan Cranston   April 1985 - April 1986

Skills
COMMUNICATION & PUBLIC..., EVENT PLANNING, RESEARCH, FUNDRAISING &..., TECHNICAL WRITING, CONSULTING & HIGHER ED..., PROMOTIONAL MARKETING, STRATEGIC PLANNING, CURRICULUM DEVELOPMENT, QUALITY ASSURANCE, Distance Learning, E-Learning, Curriculum Design, Fundraising, Enrollment Management, Salesforce.com, IBM Cognos 10.1.1, SunGard Banner, Event Planning, Curriculum Development, Research, Strategic Planning, Higher Education, Training, Proposal Writing, International Relations, Analysis, Public Relations, Policy Analysis, Nonprofits, Program Development, Technical Writing, Qualitative Research

Education
Cornell University   1989 — 2001
Doctor of Philosophy (PhD), Comparative Politics

Cornell University   1991 — 1995
Master of Arts (M.A.), Comparative Politics

Cornell University   1989 — 1991
Master of Public Administration (MPA), Public Administration

Vassar College
Bachelor of Arts (BA), Political Science and Government

Experience
Auto-Owners Insurance  December 2014 - Present
Life Leadership  August 2014 - Present
Home School Music Association   February 1993 - Present
HP Enterprise Services   March 2012 - July 2014
Collabera at HP   January 2012 - February 2012
ParkGopher LLC   December 2011 - January 2012
University of Michigan - Flint  September 2010 - January 2012
Electronic Data Systems  1994 - 2009
Michigan and Wisconsin Army National Guard & US Army Reserve   1983 - 2000

Skills
Program Management, Business Analysis, Project Management, Vendor Management, Team Leadership, Cloud Computing, ITIL, SharePoint, IT Strategy, Process Improvement, Data Center, Visio, IT Service Management, HP, Change Management, Cross-functional Team..., IT Outsourcing, Networking, Integration, Leadership, Management, Outsourcing, Strategy, Product Marketing, Marketing, Marketing Strategy

Education
University of Michigan-Flint   2010 — 2011
Bachelor of Busines Administration, General Business

University of Michigan-Flint
Bachelor of Applied Science

Cornerstone University
Music Performance

University of Wisconsin-Parkside
Applied Computer Science

Experience
Dell  August 2010 - Present
HP Enterprise Services   2007 - December 2009
Hewlett-Packard  May 2002 - 2007
Tandem Computers  1982 - 2002

Skills
ITIL, Service Delivery, Data Center, HP, Management, Dell Computers, Technical Support, Service Management, Project Management, Servers, Disaster Recovery, IT Service Management, HP NonStop, Managed Services, CRM

Education
Concordia University-Wisconsin
BA - Business, Management & Communication

Experience
HP Enterprise Services   May 2013 - Present
HP Enterprise Services   November 2012 - May 2013
HP Enterprise Services   September 2012 - November 2012
HP Enterprise Services   January 2011 - September 2012

Skills
Sla, Service Desk, Service Management, Incident Management, BMC Remedy, SLA, Management, Outsourcing, IT Management, Business Analysis

Education
Budapesti Corvinus Egyetem   2005 — 2010
Master's degree, Economics, Marketing

Kölcsey Ferenc High School   2000 — 2005
English - Hungarian bilingual

Experience
Peak Resorts  October 2004 - Present
Hewlett-Packard  January 2009 - June 2013
HCL Technologies  October 2012 - May 2013
Wilkes   April 2001 - June 2011
HP Enterprise Services   April 1989 - June 2011
HP Enterprise Services   April 2008 - April 2011
EDS  2004 - 2008
Nabisco Inc  April 1998 - March 2001
Beneficial Inc   October 1991 - April 1998
Automatic Data Processing, Inc  August 1986 - October 1991

Skills
ITIL, IT Service Management, Data Center, Incident Management, Disaster Recovery, Windows Server, Active Directory, System Administration, HP, Vendor Management, Networking, IT Management, Unix, Operating Systems, XP, Network Administration, Routers, Cisco Technologies, Servers, DHCP, DNS, IP, IT Operations, Switches, Technical Support, BMC Remedy, VMware, System Deployment, Windows 7, Virtualization, VPN, VMware ESX, Hardware, Computer Hardware

Education
County College of Morris   1978 — 1980
Computer Science

County College of Morris   1978 — 1980
Associate's degree, Computer Science

Experience
IBM Security Systems  October 2014 - Present
Georgia Air National Guard  July 2012 - Present
IBM Internet Security Systems  May 2012 - October 2014
Georgia Air National Guard  January 2010 - July 2012
HP Enterprise Services   May 2010 - May 2012
Colorado Air National Guard  June 2007 - January 2010
United States Air Force  July 2002 - June 2007

Skills
Active Directory, Windows Server, Windows 7, Servers, Help Desk Support, XP, VMware, Computer Hardware, Troubleshooting, Security+, Active DoD Top Secret..., Network Security, vSphere, Virtual Machines, SQL, Linux

Education
American Military University   2010 — 2012
Information Technology Management, Computer Science

Community College of the Air Force   2004 — 2007
Associates in Information Systems Technology, Information Technology

Experience
GM Financial/AmeriCredit  April 2012 - Present
HP Enterprise Services   2010 - April 2012
Bank of America  September 2002 - July 2010
Keiser University  October 1999 - September 2006

Education
Colorado Technical University   2003 — 2005

Everglades University   2000 — 2002
Bachelors, Information Technology

Kansas College of Technology   1989 — 1991
Chemical Engineering

Kansas State University

Experience
GeBBS Healthcare Solutions  January 2013 - Present
PMI Mile Hi Chapter  2005 - Present
HP Enterprise Services   2009 - 2012
Electronic Data Systems (EDS)   2006 - 2009
EDS  2004 - 2006
EDS  2000 - 2003
EDS  1999 - 2000

Skills
SDLC, Business Analysis, PMP, Requirements Gathering, Software Project..., Resource Management, Requirements Analysis, Change Management, Vendor Management, Visio, PMO, MS Project, Project Delivery, SharePoint, Project Management, Business Process, Leadership, Analysis, Quality Assurance

Education
Concordia College
Bachelor of Science (B.S.), Education

University of Minnesota-Twin Cities
Masters, Library Science

Experience
XIO Storage  August 2012 - May 2014
HP  April 2004 - June 2012
HP Enterprise Services   January 2003 - April 2004
Compaq  January 2000 - June 2003
The Boeing Company  April 1997 - December 1999

Skills
Servers, SAN, Hardware, Windows Server, XP, Brocade, Storage, Storage Area Networks, Java, Unix, Linux, VMware, Microsoft SQL Server, HP EVA, Cisco MDS SAN switches, Fibre Channel, Solaris, Networking, Electronics Repair, Troubleshooting, Windows XP, HP, Visio, Dreamweaver, JavaScript, Physics, Adobe Creative Suite, Virtualization, Operating Systems, CS4, Cisco Technologies, System Administration, Technical Support, Red Hat Linux, Multitrack Recording...

Education
Colorado Technical University   2001 — 2010
BSIT, Info Tech, Software Development, Project Management, Technical Writing, 3.36

ITT Technical Institute-San Diego   1990 — 1991
AAEE, Electrical and Electronics Engineering, 3.4

Experience
Hewlett Packard  September 2011 - Present
HP Enterprise Services   May 2008 - September 2011
Hewlett-Packard  December 2005 - November 2008
HP Enterprise Services   June 2002 - March 2005

Skills
Lean Sigma, ITIL, Process Improvement, Service Management, Service Delivery, Six Sigma, Business Process..., Service Levels, IT Service Management, Integration, Business Process, IT Strategy, Vendor Management, Incident Management, Requirements Analysis, Management, Project Management, Business Transformation, Enterprise Architecture, Call Centers, Change Management, Service Desk, Strategy, SDLC, Business Analysis, IT Operations, Outsourcing, SharePoint, PMO, Leadership, Operations Management, Information Technology, IT Management, Service Improvement, Consulting, Business Process..., Data Center, Disaster Recovery, Governance, HP, IT Outsourcing, Program Management, Start-ups, Resource Management, Training

Education
University of Alaska Anchorage   1996 — 2000
Business Management, Business Technology

Community College of the Air Force   1992 — 1994
Applied Sciences, Airframe Mechanics and Aircraft Maintenance Technology/Technician

Experience
HCL AXON  January 2014 - Present
HP Enterprise Services   April 2013 - January 2014
HP Enterprise Services   November 2011 - April 2013
CIBER, Inc.   May 2011 - November 2011
CIBER  May 2010 - May 2011
Avanade, Inc.   April 2005 - May 2010
Microsoft  2007 - 2009
Hewlett-Packard  September 2001 - April 2006
UH Communications   2000 - 2001
MCI  1998 - 2000

Skills
Microsoft CRM, Solution Architecture, Pre-sales, .NET, Consultancy, Public Sector, C#, Technical Recruiting, Sales Support, Sales Process, xRM, Higher Education, Retail Banking, Call Center, Customer Service, Consultants, CRM, Sales Operations, Business Intelligence, Strategic Planning, Leadership, Account Management, Vendor Management, Enterprise Architecture, Agile Methodologies, Requirements Analysis, SSRS, Business Analysis, Solution Selling, Architecture, Strategy, Software Project..., IT Strategy, SharePoint, Professional Services, Software Development, Start-ups, Program Management, Databases, Consulting, Virtualization, Microsoft Technologies, Enterprise Software, SaaS, Microsoft Dynamics, Management, Oracle, Visual Studio, Business Development, Architectures

Education
Colorado Technical University   1992 — 1997
Bachelor's of Science, Computer Science

South High   1978 — 1980
Diploma, General, Performing Arts

Experience
ROKITT  January 2015 - Present
HP Enterprise Services   September 2012 - December 2014
HP Enterprise Services   April 2011 - December 2014
HP  January 2009 - April 2011
EDS  June 2007 - September 2010
MphasiS  January 2005 - June 2007
Mphasis  November 2002 - December 2004
Mphasis  October 2000 - November 2002
Banqit   September 1996 - September 2000
Ericsson  January 1996 - August 1996

Skills
Program Management, Account Management, Strategy, Change Management, CRM, Business Development, Management Consulting, Partner Management, Outsourcing, Process Improvement, Sales, Leadership, Vendor Management, Operations Management, Telecommunications, Project Portfolio..., Team Management, Management, Business Analysis, Integration, Business Process, Team Leadership, Product Development, IT Strategy, Pre-sales, Sales Management, Consulting, IT Service Management, ITIL, Business Transformation, Software Development, Analysis, Project Planning, Business Intelligence, Cloud Computing, Business Process..., Go-to-market Strategy, Entrepreneurship, Training, Recruiting, Business Strategy, Marketing Strategy

Education
KTH Royal Institute of Technology   1980 — 1984
M Sc

Columbia University - Columbia Business School

Grdesskolan

Experience
Zolon Tech (for Raytheon)   April 2013 - Present
CDP Technologies, LLC   2009 - Present
NCI Information Systems, Inc.   2011 - 2012
General Dynamics Information Technology  2007 - 2009
SecureInfo  2006 - 2007
Southwest Texas Blood and Tissue Center   January 2006 - December 2006
HP Enterprise Services   1999 - 2006
Northrop Grumman Corporation  1998 - 1999
Litton PRC  1994 - 1998

Skills
Database Administration, Disaster Recovery..., Performance Tuning, Data Analysis and..., Identifying Client Needs, Current TS/SCI, Windows Server, HTML, SQL, Active Directory, Microsoft SQL Server, Disaster Recovery, Security+, Information Security, Database Design, Windows, Troubleshooting, System Deployment, Computer Security, ITIL, Databases, Security, Information Assurance, System Administration, Data Warehousing, Oracle, SharePoint, Operating Systems

Education
University of Phoenix   2005 — 2013
Information Technology

Community College of the Air Force   1985 — 1987
Associate of Science (A.S.)

Troy University in Montgomery   1982 — 1987
Computer Information Science

Community College of the Air Force   1982 — 1985
Associate of Science (AS)

Experience
HP Enterprise Services   October 2012 - Present
Dell  October 2011 - October 2012
LSI  February 2009 - October 2011
Onstor Inc  September 2005 - December 2008
ERG Transit Systems (USA) Inc.   2001 - September 2005
Internet Shopping Network  June 1999 - January 2001
Intelliguard Software   1998 - May 2000
Consultant  1990 - 1998
USAF  1986 - 1990

Education
Community College of the US Air Force   1986 — 1990
Associates Credit, Electronics and Test Methods

Experience
HP Enterprise Services   January 2010 - Present
HP Enterprise Services   April 2007 - December 2009
EDS  March 2006 - April 2007

Education
Corvinus University of Budapest   2000 — 2006
Master, Accountancy

European Business School Oestrich-Winkel   2005 — 2005
Economics

Experience
Dell Services  June 2011 - Present
MMC Group LP  July 2010 - August 2010
HP Enterprise Services   January 2009 - January 2010
Electronic Data Systems  January 2008 - December 2008
Electronic Data Systems  July 1996 - December 2007
Electronic Data Systems  June 1995 - June 1996

Skills
Application Discovery, Application Migrations, Microsoft SQL Server, Data Collection, Data Center, Integration, Process Improvement, Business Analysis, IT Operations, Requirements Analysis, IT Service Management, HP, PMP, Project Management, Vendor Management, Servers, IT Strategy, Data Analysis, Enterprise Architecture, Disaster Recovery, IT Management

Education
Dallas Baptist University

The University of Texas at Arlington

Experience
Navdy  March 2014 - August 2015
Fortegra Financial (NYSE:FRF)   January 2011 - January 2014
HP Enterprise Services   September 2008 - August 2010
EDS  December 2007 - December 2008
EDS  April 2006 - August 2008
EDS  September 2005 - March 2006
EDS  August 2003 - August 2005
ThinkFire  January 2003 - May 2003
IDDEX Corp,   May 2002 - October 2002
Aurigin   April 2000 - October 2001

Skills
Customer Relations, Product Management, Professional Services, BPO, Architecture, CRM, Business Alliances, Business Process..., Business Strategy, Marketing, Service Delivery, Management, Account Management, Customer Service, Consulting, SaaS, Financial Services, Program Management, Turn Around Management, Strategy, Architectures, Business Development, Business Process, Cloud Computing, Enterprise Software, Go-to-market Strategy, IT Service Management, IT Strategy, Integration, Outsourcing, Mergers & Acquisitions, Thought Leadership, PMO, Process Improvement, Leadership, Start-ups

Education
Thunderbird School of Global Management   2008 — 2008
Exec Ed, Thunderbird International Consortium

Cornell University - Johnson Graduate School of Management   2005 — 2005
Exec. Ed., Product Management

Santa Clara University - Leavey School of Business   1992 — 1994
MBA, Marketing & Finance

University of California, Santa Cruz   1987 — 1989
Certificate, Software Engineering & Management, 2000

University of California, Santa Cruz   1984 — 1989
BA, Economics

Experience
Lennox International  November 2013 - Present
Lehigh Hanson  November 2012 - September 2013
HP Enterprise Services   July 2011 - October 2012
Hewlett Packard  February 2006 - July 2011
Hewlett Packard  October 2003 - February 2006
Ericsson Inc  February 2002 - October 2003
Ericsson  May 1998 - February 2002
Ericsson Inc  May 1994 - March 1998
Ericsson Inc  December 1990 - May 1994

Skills
ITIL, Service Delivery, Management, Outsourcing, Servers, SharePoint, Process Improvement, Data Center, Leadership, Networking, DNS, Telecommunications, Change Management, Project Management, Windows Server, IT Service Management, Unix, Vendor Management, SDLC, PMO, Disaster Recovery, Incident Management, IT Management, Service Management, Information Technology, IT Strategy, Team Leadership, Microsoft Exchange, Enterprise Architecture, Operations Management, Performance Management, SOX Compliancy, Contract Management, Cost Management, IT Transformation, PMP, System Deployment, High Availability, Cross-functional Team..., IT Infrastructure..., ITIL Service Strategy, Service Development, Turnaround Experience, IT Operations Management, IT Infrastructure..., Multi-Cultural Team..., Integration

Education
Dallas Baptist University
BS, Computer Science

Experience
HP Enterprise Services   June 2013 - Present
Hewlett-Packard  January 2012 - May 2013
HP Enterprise Services   January 2011 - January 2012
HP Enterprise Services   January 2010 - December 2010
HP Enterprise Services   January 2009 - December 2010
EDS (Australia)   March 2007 - December 2008
EDS (New Zealand)   December 2004 - March 2007
EDS (UK and EMEA)   January 2001 - December 2004
EDS UK - London (EMEA)   January 2001 - January 2004
EDS South Africa   January 1997 - January 2001

Skills
Bid/Pursuit Management, Deal Coaching, Strategy Facilitation, Workshop Facilitation, Process Improvement, Cross-functional Team..., CRM Integration, New Business Development, Salesforce.com, Sales Workshops, Proposal Leadership, Management of Change, Training Facilitation, Project Management, Management, Coaching, IT Outsourcing, Training, Strategy, Service Delivery, Facilitators, Outsourcing, Business Development, Business Transformation, CRM, Governance, Leadership, IT Management, Proposal Writing, Project Planning, Solution Architecture, Business Strategy, Requirements Analysis, Team Management, SDLC, Resource Management, Sales Operations, Business Planning, Pre-sales, Managed Services, IT Service Management, Sales Strategy, Change Management

Education
University of South Africa Distance/Open University (South Africa)   1997 — 2003
Bachelor, Commerce Business Management

Damelin   1998 — 1998
PMP, Project Management PMI

Damelin   1995 — 1995
PR, Public Relations

Institute of SA (PRISA)Damelin Business Management School South Africa)   1994 — 1994
Diploma; Diploma, Project Management; Public Relations (Public Relations

Pretoria High School for Girls   1989 — 1993

Experience
HP Enterprise Services   March 2014 - Present
HP  October 2005 - March 2014
Dynamics Research  August 2003 - October 2005

Skills
ITIL, Integration, IT Service Management, Database Design, Security+, Team Leadership, BMC Remedy, System Administration, Servers, Service Delivery, Configuration Management, IT Operations, IT Management, Disaster Recovery, Databases, Enterprise Architecture, System Deployment, ITIL Certified, Software Documentation, Service Management, SDLC, Windows Server, Solution Architecture, IT Outsourcing, Management, Operating Systems, Data Center, Incident Management, PMP, Enterprise Software, Software Development, Requirements Analysis, VMware, Business Process, Vendor Management, Unix, SharePoint, Network Security, HP, Cloud Computing, Information Technology, Security, Virtualization, Visio, IT Strategy

Education
Community College of the Air Force   1997 — 1997
AA, Computer Science Technology

Community College of the Air Force   1993 — 1993
AA, Information Systems Technology

Experience
HP Enterprise Services   October 2014 - Present
Sonim Technologies  November 2013 - October 2014
PINC Solutions  May 2012 - November 2013
Tiburon  January 2011 - June 2012
Comsys / First Data   October 2009 - December 2010
Lean Mobility Consulting   October 2008 - October 2009
@Road  February 2004 - May 2008
Verizon  May 1997 - November 2003
GTE  May 1993 - May 1997

Skills
Project Management, Professional Services, Operations Management, Program Management, Business Process..., Process Improvement, SaaS, Team Building, Cross-functional Team..., Change Management

Education
Smarter Solutions, Forrest Breyfogle, Austin TX   2009 — 2009
Lean Six Sigma Black Belt

Consulting Solutions.Net   2008 — 2008
Certificate, Project Management Professional

Dallas Baptist University   1996 — 2001
BA, Business Administration

Experience
Atlantis Computing  January 2015 - Present
Atlantis Computing  March 2012 - January 2015
VMware  July 2010 - December 2011
HP Enterprise Services   March 2001 - July 2010
Catholic Healthcare West  May 1993 - March 2001
Pacific Healthcare Administration   September 1992 - May 1993

Skills
Client Relationship..., IT Management, Strategic Partnerships, Creative Problem Solving, Business Analytics, Data Analysis, Data Integration, Performance Dashboards, Ad Hoc Reporting, MS Excel Pivot Tables, Advanced Reporting..., Enterprise IT..., SAN, NAS, Digital Archiving, Backup & Restore, VMware, Virtualization, Application Management, Healthcare Information..., Salesforce.com, Cost Model Development, ITIL, Virtual Desktop..., Storage, Data Center, CRM, Cloud Computing, Enterprise Architecture, VDI, Solution Architecture, VMware Infrastructure, Partner Management, Disaster Recovery, Enterprise Software, HP, Storage Virtualization, Application Lifecycle...

Education
Cosumnes River College   1991 — 1993
Focus on medical studies including an internship

St. Judes

St. Judes

Experience
HP Enterprise Services   July 2011 - Present

Skills
Strategic Planning, Healthcare, Program Management, Team Building, Leadership, Project Management, Team Leadership, Process Improvement, Training, Microsoft Office, Management, Data Analysis, Vendor Management, Business Analysis, Research, Community Outreach, Government, Business Development, Strategy, Public Speaking, Organizational..., Program Development, Customer Service, Policy, Quality Assurance, Budgets, Marketing, Change Management, Software Documentation, Coaching, Leadership Development, Social Media, Public Relations, Operations Management, Nonprofits, Entrepreneurship, Negotiation, Recruiting, Cross-functional Team..., Event Planning, Social Networking, Management Consulting, Sales, Start-ups, Interviews, Contract Negotiation, Analysis, Project Planning, New Business Development, Networking

Education
University of St. Thomas - Opus College of Business   1997 — 1999
MBA, Finance, Strategic Management

Concordia University-St. Paul   1994 — 1996
BA, Management & communication

Roosevelt University   1981 — 1983
music

Deerfield High

Experience
Insight Global  September 2014 - March 2015
HP Enterprise Services   May 2008 - September 2014
Electronic Data Systems Corporation  June 2005 - May 2008
Delta CompuTec Inc.   December 2004 - June 2005
Deutsche Bank AG  May 1997 - June 2003

Skills
Project Management, IT Service Management, Infrastructure, Team Leadership, Network Administration, System Administration, Networking, Integration, Data Center, Technical Support, Systems Management, BMC Remedy, Disaster Recovery, Microsoft Office, Microsoft Excel, Microsoft Word, HTML, Windows, Troubleshooting, Operations Management, Network Troubleshooting, ITIL, IT Management, Vendor Management, Program Management, Service Delivery, IT Operations, Business Analysis, WAN

Education
BCC of The City University of New York   1990 — 1992
Associate’s Degree, Business, Management, Marketing, and Related Support Services

Park West H.S   1986 — 1990
High School, Computer Science

Experience
HP Enterprise Services   November 2010 - Present
HP Enterprise Services   May 2001 - Present
HP  February 2001 - Present

Skills
Change Management, Management, PMP, Service Delivery, Project Management, Data Center, PMO, ITIL, Software Development, Technical Architecture, Training, Systems Analysis, IT Outsourcing, Requirements Management, IT Management, IT Service Management, Operating Systems, Program Management, IT Operations, Virtualization

Education
Columbia Southern University   2007 — 2009
B.S.B.A, B.S.B.A. Project Management

Columbia Southern University
Bachelor of Business Administration (B.B.A.), Project Management

Experience
HP Enterprise Services   2008 - Present
EDS  2006 - 2008
Kraft Foods  January 2000 - May 2006
Nabisco  May 1994 - December 1999

Skills
Business Analysis, Service Delivery, Business Process, Process Improvement, HP, Software Documentation

Education
County College of Morris   1992 — 1999
A.A.S.

Experience
Akamai Technologies  November 2013 - Present
HP Enterprise Services   January 2010 - January 2013
Electronic Data Systems (EDS)   March 2003 - January 2010
Electronic Data Systems (EDS)   January 2000 - January 2002
MCI Systemhouse  January 1998 - January 2000
TSC (The Bentley Company)   January 1997 - January 1998
Digital Equipment Corporation  July 1983 - January 1997

Skills
Cloud Computing, HP, Program Management, IT Outsourcing, Outsourcing, IT Service Management, Vendor Management, Pre-sales, Social Media, Go-to-market Strategy, Social Media Marketing, IT Strategy, Analyst Relations, Social CRM, CRM, Help Desk Outsourcing, Training, Help Desk Outsourcing &..., Social Media Strategist, SEO, Strategy, Digital Marketing, Management Consulting, Management, SaaS, Product Marketing, Leadership, Integrated Marketing, Product Management, Data Center, Business Process, Business Alliances, Consulting, Marketing Communications, Market Research, Marketing Strategy, New Business Development, Strategic Partnerships, Project Management, Thought Leadership, Marketing, Enterprise Software, SEM, Demand Generation, Professional Services, Solution Selling, Cross-functional Team...

Education
Columbia Basin College
Computer Science, Graduated with Honors

EDS Executive Program

Experience
AT&T  January 2013 - Present
AT&T  January 2012 - January 2013
AT&T  September 2010 - December 2011
EDS, Inc.   October 2005 - September 2010
HP Enterprise Services   October 2008 - 2010
EDS  September 2003 - October 2005
EDS  February 2003 - September 2003
Bank of America  January 2000 - February 2003
U.S. Air Force   1992 - 1998

Skills
Computer Hardware, Pre-sales Technical..., Customer Service, CCNA, CCENT, Cisco Technologies, Wireless, Avaya, SIP, Contact Centers, VoIP, Unified Communications, Telecommunications, Ethernet, Switches, HP, IP, System Deployment, Data Center, Cisco Call Manager, Troubleshooting, Enterprise Software, WAN, Pre-sales, Technical Support, Managed Services, LAN-WAN, Integration

Education
John Tyler Community College   1999 — 2001
IT Networking

Community College of the Air Force   1992 — 1998
A.S. Aircrew Operations, General

Experience
DentaQuest  March 2015 - Present
HP Enterprise Services   March 2013 - Present
Hewlett-Packard  October 2009 - March 2013
Hewlett-Packard  May 2008 - October 2009
Comcast  May 2007 - January 2008

Skills
Green Process..., Microsoft Office, Meeting Management, Live Meeting, Performance Reporting, Event Management, Program Management, Microsoft Excel, Management, Leadership, Cross-functional Team..., ITIL, Project Management, Business Analysis, Process Improvement, Integration, Vendor Management

Education
Concordia University   2005 — 2008
B. S. Degree, Business; Marketing & Management

Concordia University   2005 — 2008
B. S. Degree, Business; Marketing & Management Executive management and project teams

Concordia University Chicago   2004 — 2008
Business, Marketing/ Management

Experience
Bank of America  August 2014 - Present
Notary Public - New York   2011 - Present
Bank of America  March 2014 - August 2014
HP Enterprise Services   June 2012 - March 2014
Estée Lauder Companies, Inc.   2011 - 2012
Freelance  2008 - 2011
Formosa Plastics  2008 - 2011
Notary Public - New Jersey   2008 - 2011
Bear Stearns & Co.   2005 - 2008
Formosa Plastics Corp., U.S.A.   2002 - 2005

Skills
Vendor Management, Management, Disaster Recovery, Project Management, Data Center, Program Management, Business Analysis, Process Improvement, Telecommunications, IT Management, SDLC, Integration, Time Management, Outsourcing, Marketing, Human Resources, Employee Benefits, Customer Service, Risk Management, Infrastructure, System Administration, Visio, IT Strategy, ITIL, Contract Negotiation, Software Documentation, RFP, Wireless, Outlook

Education
County College of Morris
AAS, Telecommunications with Networking(CCNA)

County College of Morris
AAS, Business Administration

New York University
Diploma, Paralegal Studies

Rutgers, The State University of New Jersey-New Brunswick
BA, Economics

Experience
HP Enterprise Services   June 2011 - Present
BR Venture Fund  March 2010 - May 2011
TechStrategyLabs Inc.   July 2010 - August 2010
Aubrey Group, Inc   June 2003 - July 2009

Skills
Financial Modeling, Competitive Analysis, Due Diligence, Business Strategy, Product Development, Financial Analysis, Strategic Planning, Program Management, Excel, Forecasting, Valuation, Microsoft Office, Team Building, Market Analysis, Healthcare, Documentation, Economics, PowerPoint, Change Management, Start-ups, Project Planning, New Business Development, Entrepreneurship, Problem Solving, Team Management, Strategy Development, Microsoft Excel, Strategy, Management Consulting, Cross-functional Team...

Education
Cornell University - S.C. Johnson Graduate School of Management   2009 — 2011
Master, Business Administration

University of California, San Diego   1998 — 2003
BS, Bioengineering:Biotechnology

Experience
HP Enterprise Services   March 2003 - Present

Skills
IT Strategy, Enterprise Architecture, Program Management, Integration, Project Management, Databases, Business Intelligence, IT Outsourcing, Virtualization, IT Service Management, Software Development, Cloud Computing, SDLC, Enterprise Software, Outsourcing, Data Center, Solution Architecture, SOA, Disaster Recovery, Business Process

Education
Creighton University   1988 — 1990
Masters of Computer Systems Management, Information Systems

University of Wisconsin-Eau Claire   1980 — 1984
Bachelor of Business Administration, Management Information Systems

Experience
URS  August 2013 - Present
Professional Solutions, LLC  September 2012 - July 2013
Jorge Scientific Corporation  May 2012 - August 2012
Professional Solutions, LLC  February 2012 - May 2012
ITT Exelis  February 2011 - February 2012
HP Enterprise Services   April 2009 - February 2011
Precise Systems  December 2008 - April 2009
Electronic Data Systems  January 2008 - December 2008
Electronic Data Systems  August 2007 - January 2008
Bay State Computers   November 2005 - August 2007

Skills
Security Clearance, Microsoft Exchange, BMC Remedy, Desktop Support, Wireless Networking, IP Networking, Microsoft, Active Directory, Windows XP Professional, Windows Server 2003, Windows Server 2008, Backup Exec, SCCM, SCOM, WSUS, Windows 7, Microsoft Office, A+ Certified, Servers, Troubleshooting, Printers, Remedy, Software Installation, SAN, DNS, DHCP, Windows Server, VMware, XP, System Administration, Network Administration, Computer Hardware, Laptops, Group Policy, TCP/IP, HP, Hardware, Security+, Operating Systems, Virtualization, Antivirus, Windows, Workstations, vSphere, Network Appliance, NCDA, VCP 4, Firewalls, VPN, Switches

Education
Craven Community College   2010 — 2011
Associate of Arts and Sciences (A.A.S.), Information Technology

Experience
HP Enterprise Services   August 2010 - Present
CTSC, LLC / INSCOM   July 2009 - August 2010
Solers  July 2008 - July 2009
Defense Information Systems Agency  June 2003 - June 2008
Air Force Operational Test and Evaluation Center, Detachment 4   June 2001 - June 2003
11th Space Warning Squadron   December 1997 - June 2001
2nd Space Operations Squadron  December 1996 - December 1997
Joint Analysis Center  1990 - 1995
Air Training Communications Division   December 1986 - December 1990
1839th Engineering and Installation Group   February 1983 - June 1986

Skills
Linux, Windows, Troubleshooting, Servers, Systems Engineering, High-Performance..., High-Availability..., Virtualization, C&A, Security, Red Hat Linux, Solaris, NIS/NIS+, High Performance..., Perl, Integration, VMware, DoD, Software Development, Storage, Information Assurance, Network Administration, Unix, Testing, Storage Area Networks, Computer Security, Databases, Program Management, Disaster Recovery, System Deployment, Enterprise Architecture, Windows Server, Firewalls, Networking

Education
Grantham University   2012 — 2014
BS in Engineering Management Technology, Computer Technology/Computer Systems Technology

Community College of the Air Force   1986 — 2006
AAS, Computer Science

Experience
Ericsson  August 2015 - Present
Avigilon  September 2014 - August 2015
Hewlett-Packard  September 2013 - August 2014
Hewlett-Packard  March 2011 - August 2013
HP Enterprise Services   May 2009 - June 2011
Hewlett Packard  July 2008 - April 2009
HP Software Division   August 2006 - July 2008
HP  December 2005 - July 2006
Hewlett Packard  March 2004 - November 2005
TruLogica, Inc.   February 2003 - March 2004

Skills
Marketing Management, IT Service Management, Product Marketing, Product Management, Go-to-market Strategy, Strategic Planning, Marketing Strategy, Multi-channel Marketing, Demand Generation, Enterprise Software, Vertical Marketing, B2B Marketing, Strategic Partnerships, Solutions Marketing, Strategy, Marketing, Integrated Marketing, Email Marketing, Analytics, Online Marketing, Business Strategy, Entrepreneurship, Marketing Communications, Sales Enablement, Team Leadership

Education
Columbia University in the City of New York   1996 — 1998
MBA, Marketing, Entrepreneursip

Georgetown University
BS, French, Japanese

Hockaday

Experience
Lorrie Davenport - Healthcare Industry Consultant   June 2012 - Present
Hewlett-Packard  April 2009 - June 2012
HP Enterprise Services   October 2005 - March 2009
HP Enterprise Services   September 2001 - October 2005
HP Enterprise Services   November 1996 - September 2001
Magellan Health Services  May 1986 - November 1996

Skills
PMP, Service Delivery, SDLC, Solution Architecture, IT Service Management, ITIL, Business Process, RFP, Managed Services, Requirements Gathering, IT Operations, Project Management, Change Management, Pre-sales, Business Requirements, HP, SOA, SharePoint, EDI, Team Leadership, Professional Services, Business Transformation, Project Delivery, Project Portfolio..., Requirements Analysis, Independent..., Proposal Writing, CRM, Business Intelligence, Solution Development, Data Warehousing, Cross-functional Team..., Strategy, Enterprise Software, Consulting, Governance, Management, Program Management, Business Analysis

Education
Southwest Texas State University   1998 — 2000
MBA, Busines Administration

Concordia University Texas   1995 — 1997
BBA, Business Administration

Experience
Centene Corporation  June 2010 - Present
HP Enterprise Services   August 2009 - July 2010
EDS  April 2006 - August 2009
EDS  October 1998 - April 2006
Renaissance World Wide ( Shamrock, Registry)   October 1995 - May 1998
United Medical Mart ( United Seating and Mobility )   March 1985 - October 1994

Skills
AIX, Disaster Recovery, System Administration, SDLC, VMware, HP-UX, Management, HP, Unix, Oracle, Business Process, Business Analysis, SAP, CRM, ITIL, Data Center, Business Intelligence, Requirements Analysis, IT Strategy, Software Documentation, Business Objects, Performance Tuning, Software Project..., SAP Implementation, Networking, SharePoint, IT Service Management, Enterprise Architecture, Vendor Management, Troubleshooting, Pre-sales, SQL, SAP R/3, Data Migration, Virtualization, Business Process..., Time Management, ECC, IT Management, EDI, Solution Architecture, Microsoft SQL Server, PMP, ERP, Program Management, IT Operations, Integration, Visio, Data Warehousing, Windows Server

Education
Columbia College   1996 — 1999
Bachelor's of Science, Information Technology

CVCS

Experience
Cisco (Contract)   August 2015 - Present
GDT - General Datatech  October 2014 - August 2015
Presidio  March 2012 - October 2014
HP Enterprise Services   2010 - 2012
CoreLogic  March 2007 - November 2010
JP Morgan Chase  2005 - 2007
MBNA  2004 - 2005
Temple-Inland  2001 - 2004
Capital One Auto Finance  2001 - 2002
MCI  2000 - 2001

Skills
ITIL, Process Development, Customer Relations, Budgeting, Contract Negotiation, Process Simulation, Project Management, MS Project, Budgets, Customer Service, PMP, Vendor Management, SDLC, Business Analysis, Leadership, Six Sigma, Management, Project Planning, CRM, Change Management, Integration, Enterprise Architecture, Disaster Recovery, Data Center, IT Management, PMO, Program Management, Visio, Process Improvement, SharePoint, IT Service Management, Cross-functional Team..., Software Documentation, Cloud Computing, Security, Business Process..., IT Strategy, Project Portfolio..., IT Operations, Information Technology, Infrastructure, Outsourcing, Resource Management, Software Project..., Consulting, Service Delivery, Requirements Analysis, Business Process, System Deployment, Agile Project Management

Education
Dallas County Community College   2000 — 2002

Experience
HP Enterprise Services   June 2013 - Present
General Motors  June 2013 - Present
General Motors  2013 - 2014
EDS  2006 - 2009
Edcor  February 2002 - January 2005
Entertainment Publications  1999 - 2003
EDS  1990 - 1999

Skills
Web Project Management, Account Management, People Management, Management, CRM, Vendor Management, Program Management, Business Process..., Project Management, Project Plans, Project Resourcing, Project Metrics, ITIL v3 Foundations..., Service Delivery, Integration, Outsourcing, Process Improvement, SDLC, Call Centers, ITIL, Project Portfolio..., Operations Management

Education
Conestoga College

Experience
Stefanini US  October 2014 - April 2015
CGI Technologies, Inc.   November 2013 - October 2014
CGI Technologies, Inc.   July 2013 - November 2013
CGI Technologies  January 2013 - July 2013
CGI technologies  October 2011 - January 2013
HP Enterprise Services   October 2010 - September 2011
HP Enterprise Services   October 2007 - October 2010
Datamaxx  July 2000 - September 2007

Skills
Active Directory, Operating Systems, SQL, Microsoft Exchange, Windows, Windows 7, Computer Hardware, Hardware, Troubleshooting, Unix, SharePoint, Technical Support, Software Documentation, IT Service Management, Visio, Requirements Analysis, Agile Methodologies, Testing, Data Center, Software Development, XML, Virtualization, IIS, VMware ESX, TCP/IP, Network Security, Linux, Databases, Software Installation, ITIL, Networking, XP, Cisco Technologies, HP, Group Policy, BMC Remedy, Oracle 10gR1 & 11gR2, Remote Access, IT Management, CCNA, Analysis, Firewalls, Oracle, Programming, Quality Assurance, Java, Leadership, Hyper-V, Program Management, Cisco IOS

Education
Walden University   2013 — 2021
Bachelor of Information Technology, Database Administration and Data Center Operations

Colorado Technical University   2009 — 2010
Masters, Information Systems Security

Elizabeth City State University   1989 — 1994
Bachelor of Science, Computer & Information Systems

Experience
HP Enterprise Services   April 2011 - Present
HP Enterprise Services   March 2007 - April 2011
EDS  January 1998 - March 2007
United States Air Force  July 1983 - September 2006

Skills
Active Directory, ITIL, Cisco Technologies, Windows Server, Disaster Recovery, Servers, Troubleshooting, Data Center, Security, IT Service Management, HP, Information Assurance, Program Management, VMware, Incident Management, System Deployment, DNS, IT Operations

Education
Purdue University   1992 — 1995
BS, Aviation Technology, Aeronautics, Business Management

Community College of the Air Force   1989 — 1992
Associate's degree, Aviation/Airway Management and Operations

Experience
Credit Suisse  July 2013 - Present
HP Enterprise Services   September 2009 - July 2013

Skills
Security Clearance, VMware, VMware Infrastructure, VMware ESX

Education
Columbia Southern University
Bachelor of Science (B.S.), Information Technology

Union County College
Associate of Science (AS), Computer Science

Experience
Fortune 100 Company  June 2012 - Present
HP Enterprise Services   January 2010 - May 2012
Pickerington High School Central Music Boosters   2011 - 2012
ExcellerateHRO  May 2006 - January 2010
EDS, an HP Company  May 2000 - April 2006
EDS, an HP Company  September 1997 - May 2000
EDS, an HP company  1984 - 1997

Skills
Outlook, SAP, PeopleSoft, Human Resources, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Project Management, Employee Relations, Vendor Management, Process Improvement, Training, Microsoft Office, Administrative..., Coordination, Community Outreach, Event Planning, Fundraisers, Goal Oriented, Hands-on Training, Relating to Clients, Responding Promptly, Listening, Follow-up, Setting Priorities, Managing Tasks and..., Conceptualizing, Motivating, Team Building, Developing Strategy, Implementing, Meeting Preparation, Travel Management, Problem Solving, Research, Responding, Strategy, Process Scheduler, Data Analysis, Access, Software Documentation

Education
Columbus State
AS, Business Management

Experience
SourceHOV  June 2015 - Present
Hewlett-Packard Enterprise Services  March 2015 - June 2015
HP Enterprise Services   August 2012 - March 2015
HP Enterprise Services   May 2009 - August 2012
Hewlett-Packard Enterprise Services  2006 - August 2012
EDS Advanced Solutions  August 2004 - December 2006
EDS, an HP Company  April 2004 - April 2005
EDS  June 2001 - August 2004

Skills
IT Outsourcing, Outsourcing, IT Service Management, Data Center, Managed Services, Service Delivery, IT Strategy, ITIL, Enterprise Software, Enterprise Architecture, Vendor Management, Managed Print Services, TaaS, VoIP/UCaaS, DR/Continuity, C&A..., Information Security..., Social Media Command..., Hybrid Cloud, ITO, SOA Governance, Apps Management, Education, Entertainment Industry, Media Industry, Communications Industry, DLA, Navy/DoD, Solution Selling, Program Management, Communication

Education
Penn State University   1990 — 1992
Master's degree Candidate, 3.4

Penn State University   1983 — 1985
Bachelor of Arts (B.A.), Theatre/Business Administration

Cornell University   1981 — 1982
Theatre/Political Science

Experience
HP Enterprise Services   October 2005 - Present
HP Enterprise Services   January 1996 - Present

Skills
Project Management, Human Resources, Recruiting, Health Insurance, Management, Interviews, Hiring, Microsoft Office, Team Building, Customer Service, Team Leadership

Education
Concordia University-Ann Arbor   1989 — 1992
BA, Psychology, Communication

Experience
Ingram Content Group  January 2013 - Present
HP Enterprise Services   August 2011 - December 2012
Healthways  July 2006 - August 2010
CIGNA Government Services  1998 - 2006

Skills
Databases, ASP.NET, SQL, Visual Studio, Microsoft SQL Server, T-SQL, SDLC, .NET, C#, Software Documentation, Testing, XML, Windows Server, Data Warehousing, Software Development, SharePoint, Access, Visual Basic, TFS, Entity Framework, VB.NET, IIS, Web Services, Systems Analysis, ASP, MVC, Programming, Requirements Analysis, HTML, ASP.NET MVC, LINQ, CSS, SSRS, Scrum, Troubleshooting, WinForms, Database Design, Stored Procedures, Database Administration, Agile Methodologies, Web Applications, Web Development, ADO.NET, Software Project..., OOP, VSS, Agile Project Management, Windows XP, SSIS, Requirements Gathering

Education
Cumberland College   1994 — 1998
BS

Experience
Blue Cross Blue Shield of Michigan  June 2014 - Present
JDCTek   October 2014 - November 2014
Swiss Post Solutions, Inc.   February 2013 - May 2014
Volkswagen of America  June 2012 - January 2013
Secure-24  June 2011 - April 2012
Insight Global  May 2011 - June 2011
HP Enterprise Services   October 2009 - April 2011
KFORCE PROFESSIONAL STAFFING  August 2007 - January 2009
United States Air Force  June 2003 - June 2007

Skills
Active Directory, Microsoft Exchange, Help Desk Support, System Administration, Windows, Hardware Support, Microsoft Office, Android, iOS, MobileIron, Windows 7, Windows 8, Blackberry

Education
WAYNE COUNTY COMMUNITY COLLEGE   2008 — 2011
Computer Information Systems

Community College of the Air Force   2003 — 2007
Information Systems Management

Experience
WellPoint  May 2013 - Present
ICONMA  June 2012 - May 2013
HP Enterprise Services   August 2011 - June 2012
Nationwide Insurance  April 2007 - July 2010

Skills
LoadRunner, Quality Center, SDLC, Performance Testing, Quality Assurance, Software Quality..., Performance Engineering, Testing, Agile Methodologies, Capacity Planning, Systems Analysis, Performance Center, Test Automation, SQL, Performance Tuning, Requirements Analysis, Waterfall, Regression Testing, Databases, Test Planning, Unix Shell Scripting, Requirements Gathering, Visio, SOA, Test Management, User Acceptance Testing, Unix

Education
Columbus State Community College   2005 — 2012
Still Attending, Econonmics, CIT

Experience
International Software Systems Inc.  June 2013 - Present
ManTech  October 2011 - May 2013
HP Enterprise Services   November 2010 - September 2011
INDUS CORPORATION  May 2010 - October 2010
Lockheed Martin  December 2007 - April 2010
Comcast  April 2007 - December 2007
Central Bank of Nigeria  September 2003 - September 2006

Skills
Unix, PL/SQL, Linux, Oracle, Databases, Database Administration, Performance Tuning, Unix Shell Scripting, Oracle RAC, SQL Tuning, Microsoft SQL Server, System Administration, SQL, High Availability, RMAN, VMware, Disaster Recovery, Network Security, Information Security, Windows Server, Red Hat Linux, Oracle Enterprise..., Storage, Data Migration, Cluster, SDLC, VMware ESX, Data Guard, Solaris, RHEL, Oracle HR, Security, Netbackup, SAN, AIX, Shell Scripting

Education
Colorado Technical University   2009 — 2010
Masters, Information Systems security

Nnamdi Azikiwe University
Bachelor's degree, Computer Science

Experience
General Motors  March 2013 - Present
HP Enterprise Services   August 2009 - February 2013
EDS  June 1994 - August 2009

Skills
Unix, Solaris, Scripting, Autosys, Linux, Unix Shell Scripting, Infrastructure, Sun, ITIL, Perl, IT Operations, Virtualization, Data Center, IT Service Management, Servers, C, Operating Systems, Integration

Education
Covenant College   1990 — 1994
Bachelors, Information and Computer Science

C. Milton Wright High School   1986 — 1990

Experience
HP Enterprise Services   May 2011 - Present
Nortel Networks  January 2004 - April 2010
Nortel Networks  1978 - 2009
Nortel Networks  January 1999 - January 2003
Nortel Networks  1996 - 1998
Nortel Networks  1994 - 1996
Nortel Networks  1993 - 1994

Skills
Business Analysis, Business Acumen, Projects, Telecommunications, CTI, IVR, Professional Services, Product Management, Unified Communications, Call Center, VoIP, Vendor Management, Pre-sales, SDLC, Call Centers, Program Management, Customer Satisfaction, Project Management, Business Development, Contact Centers, Strategy, Data Center, Project Portfolio..., Management, PMP

Education
Dallas Baptist University   1990 — 1995
BBA, Management Information Systems

Villanova University   2011 — 2011
Six Sigma

Experience
HP Enterprise Services   1998 - Present

Skills
Service Delivery, Client Liaison, Credit Card Fraud, IT Service Management, Outsourcing, Vendor Management, Requirements Analysis, BPO, Steady State, Business Analysis, Incident Management, Sla, Service Desk, Service Management, HP, IT Operations, ITIL v3 Foundations..., ITIL Certified, BMC Remedy, Active Directory, Data Center, Disaster Recovery, IT Management, Project Delivery, Help Desk Support, Managed Services, PMP, Problem Management, Project Portfolio..., Project Implementation

Education
Community College of Philadelphia   1986 — 1989
business

Experience
HP Enterprise Services   2011 - Present
Northrop Grumman Aerospace Systems  July 2010 - September 2011
HP Enterprise Services   June 2007 - July 2010
Lockheed Martin  August 2005 - May 2007
Anteon  November 2004 - July 2005
United States Air Force  May 1992 - January 2005

Skills
Solaris, Unix, Perl, Integration, Configuration Management, Linux, Information Assurance, Systems Engineering, Requirements Analysis, Security, Red Hat Linux

Education
University of Maryland University College   2000 — 2003
BS, Computer and Information Science, 3.52

Community College of the Air Force   1999 — 2001
Information Systems Technology A.S.

Experience
HP Enterprise Services   March 2011 - Present
Systemtec  December 2010 - February 2011
CNSI  June 2010 - October 2010
EDS Group  March 1990 - June 2009

Skills
Analysis, Business Analysis, HIPAA, Management, Medicaid, PMO, PMP, Program Management, Project Management, Requirements Analysis, Requirements Gathering, SDLC, Software Documentation, Software Project..., Systems Analysis, Vendor Management, Visio

Education
Concord University   1982 — 1986
Bachelor, Business Administration

Experience
Golden Outlook Insurance   July 2014 - Present
UnitedHealthcare Group   May 2011 - Present
Self Employed Insurance Consultant   May 2011 - February 2014
HP Enterprise Services   March 2012 - July 2013
Kinetic Concepts  2001 - 2011

Skills
Troubleshooting, Process Improvement, Training, System Administration, Software Documentation, Team Building, Help Desk Support, Computer Hardware, Customer Service, Access, Vendor Management, Management, Call Center, Salesforce.com, Analysis, Project Management, Team Leadership, CRM, Human Resources, Microsoft Office, Customer Satisfaction, Six Sigma, Sales Operations, ITIL, Coaching, Insurance, Sales, Technical Support, Leadership, Oracle, System Deployment, Time Management, Business Analysis, Call Centers, Employee Benefits, Program Management

Education
Cypress College
Business Administration and Management, General

Magnolia High School, Anaheim Ca
High School/Secondary Diplomas and Certificates

Experience
HP Enterprise Services   March 2015 - Present
HP Enterprise Services   June 2012 - March 2015
HP Enterprise Services   July 2010 - June 2012
HP Enterprise Services   October 2009 - July 2010
Electronic Data Systems (EDS)   November 2007 - October 2009
Electronic Data Systems (EDS)   March 2006 - November 2007
Electronic Data Systems (EDS)   May 2005 - March 2006

Skills
Process Transitioning, Client/Contract on..., Process Flow..., Logistics, Quality Assurance, Vendor Management

Education
Dallas County Community College   2007 — 2009
AAS/BA, Business Administration and Management, General

Experience
Currently Seeking New Position  BUSINESS ANALYST / ADVANCED FINANCIAL ANALYST SAP/Compliance Experienced in working for high regulated government contracting IT organizations. Developed costing proposals for complex government contracts, including resources, expenses and revenues. Forecasted budgets that consistently met organizational goals. Best known for skills in organizing, managing and overseeing the work activities of multiple projects. Price/Cost Requirements Analysis Proposal Specifications Government Procurement SAP Problem Resolution Meeting Facilitation Process Improvement Forecasting Windows Office Client Relationship Management Financial Life Cycle Management Team Building/Collaboration Budget DevelopmentBusiness AnalystLooking for a new opportunity in the business support area.January 1995 - October 2012
HP Enterprise Services   January 1992 - October 2012

Skills
Price/Cost Requirements..., Government Procurement, Financial Analysis, Financial Reporting, Financial Modeling, Budget Reconciliation, Budget Forecasts, Manage Client..., Team Building, Problem Solving, Business Process..., Windows Office, SAP, Budgets, Business Intelligence, Change Management, Forecasting, Microsoft Office, Process Improvement, Variance Analysis, Vendor Management

Education
Columbus State   1987 — 1990
Associate's degree, Business Administration and Management, General

Experience
TELUS  January 2015 - Present
HP Enterprise Services   May 2013 - January 2015
HP Enterprise Services   January 2011 - May 2013

Skills
Agile Methodologies, Requirements Analysis, IT Service Management, ITIL, Integration, Telecommunications..., CCNA, CCNP, Wireless & WLAN, VoIP, Layer 2 & 3 Switching, TCP/IP, VPN, MPLS, Firewalls and Security, Windows Server, Troubleshooting, QA, IT Business Analysis, Consultant & Adviser, Virtualization, Data Center, Solution Architecture, Business Analysis, HP, Networking, Wireless, Cloud Computing, Linux

Education
Ecole Polytechnique de Montreal

Concordia University

Essec Business School Paris / ESSEC MBA

HEC Montréal

HEC School of Management / HEC Paris