HSBC Company
Industry: Financial services company
DescriptionHSBC Bank plc is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. Customer service: 810 44 1226 261010 Headquarters: London, United Kingdom Parent organization: HSBC CEO: James Emmett (Jan 1, 2019–) Number of employees: 85,000 (including its subsidiaries) Subsidiaries: HSBC Bank, First Direct, M&S Bank, HSBC Trinkaus, Vaultex UK Ltd.
HSBC List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at HSBC. You can filter them based on skills, years of employment, job, education, department, and prior employment.
HSBC Salaries. You can even request information on how much does HSBC pay if you want to. Learn about salaries, pros and cons of working for HSBC directly from the past employees.
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16,776 HSBC employees in database. Find out everything there's to know about HSBC employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
HSBC Employees
H&R Block August 2008 - Present
HSBC March 2000 - August 2008
HSBC March 2000 - September 2004
Commercial Financial Services 1997 - 1999
TV Guide 1988 - 1995
Skills
Learning Management, Learning Management..., Performance Improvement, Project Management, Training Facilitation, Persuasive Presentations, Sales Management, Sales Operations, Customer Experience, Customer Acquisition, Strategic Planning, Marketing Strategy, Marketing Management, Risk Assessment, Video Production, Event Planning, Website Development, Instructional Design, Instructor-led Training, Virtual Training, Blended Learning, Situational Leadership, Diversity Training, Collaborative Leadership, Leadership Development, Team Leadership, Vendor Relationships, Performance Consulting, Leadership, Budgets, Strategy, Training
Education
University of Phoenix 2006 — 2008
Business Administration and Management, General
University of Tulsa 2000 — 2003
Business Administration and Management, General
Home mortgage February 2013 - Present
Centrus Auto Finance September 2012 - February 2013
JPMorgan Chase June 2011 - August 2012
Wells Fargo Home Mortgage November 2010 - May 2011
Citi April 2006 - September 2010
HSBC September 2003 - March 2006
Household Bank June 2000 - August 2003
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Business Management
Wyndham Vacation Ownership August 2013 - Present
Cox Communications April 2010 - August 2013
HSBC October 2008 - April 2010
WASHINGTON MUTUAL BANK April 2007 - October 2008
Wells Fargo Bank March 2004 - April 2007
Skills
Compensations, Employment Law, HRIS, Employee Relations, Talent Acquisition, Benefits Administration, HR Policies, Organizational..., Performance Management, FMLA, Accounts Payable, Accounts Receivable, Employee Orientations, Training, Customer Satisfaction, Recruiting, Employee Benefits, Interviews, Management, Personnel Management, Time Management, New Hire Orientations, Human Resources, Onboarding, Policy, Customer Retention, Account Management
Education
University of Phoenix 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Kinecta Federal Credit Union October 2012 - Present
Wescom Credit Union July 2010 - October 2012
HSBC November 2008 - July 2010
Skills
Collections, Customer Service, Sales
Education
University of Phoenix 2007 — 2013
Bachelor of Business Administration (BBA), Business
Pershing, a BNY Mellon company November 2013 - February 2014
suntrust January 2010 - November 2011
HSBC 2006 - 2008
Skills
Sales Management, Call Centers, Portfolio Management, Mortgage Lending, Credit, Loans, Relationship Management, Banking, Team Leadership, Process Improvement, Management, Business Development, Analysis, Financial Services, Leadership, Customer Service, Microsoft Office, Customer Satisfaction
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Leadership communication in Organization
Valencia Community College
Associate's degree, Journalism
Aerotek (Wells Fargo) Portland, OR November 2014 - May 2015
Capital One November 2012 - July 2014
HSBC October 2010 - March 2012
Skills
Banking, Credit Cards, Payments, Fraud, Customer Service, Accounting, Investigation, Mortgage Lending, Call Centers, Credit, Financial Risk, Risk Management, Insurance, Loans, Financial Services, Training, Data Analysis, Analysis, Lotus Notes, Process Improvement, Outlook, Leadership, Microsoft Office, Management
Education
University of Phoenix 2011 — 2013
Associates, Psychology, 3.0
Thousand Oaks High School 1986 — 1990
High School Diploma
Capital One (Renaissance, Household, HSBC, Capital One) June 1998 - February 2015
HSBC 2005 - 2010
Skills
Analysis, Data Analysis, Reporting & Analysis, Requirements Analysis, Business Analysis, Project Management, Project Planning, Fraud Detection, Microsoft Excel, Recruiting, Customer Service, Customer Satisfaction, Customer Retention, Credit Cards, Banking, Risk Management, Vendor Management, Call Centers, Financial Services, Process Improvement, Credit
Education
University of Phoenix 2003 — 2007
Business Management and Marketing, Business, Management, Marketing, and Related Support Services
Morgan Stanley September 2015 - Present
HSBC December 2011 - September 2015
HSBC December 2010 - December 2011
HSBC February 2007 - December 2010
Citi December 2005 - February 2007
Skills
Project Management;..., Agile & Waterfall..., Credit Risk, Operational Efficiency, Collateral Management, Collateral Systems, Risk Management, Project Management, Operational Risk..., Financial Risk, Financial Services, Operational Risk, Portfolio Management, Credit, Loans, Private Banking, Credit Analysis, Retail Banking, Banking
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
Springleaf Financial Services May 2014 - Present
Springleaf Financial Services September 2013 - July 2014
HSBC April 2006 - August 2013
HSBC May 1999 - March 2006
Skills
Banking, Call Centers, Process Improvement, Risk Management, Performance Management, Vendor Management, Business Analysis, Change Management, Leadership, Management, Operations Management, Relationship Management, Team Building, Team Leadership, Training, Coaching, Mortgage Lending, Financial Services, Microsoft Office, Finance, Microsoft Excel, Customer Service
Education
University of Phoenix 2007 — 2012
BS, Business Management
STARTEK August 2012 - Present
Community Christian Daycare December 2007 - June 2010
HSBC August 2007 - December 2007
Skills
Writing, Microsoft Office, Typing, Account Reconciliation, Billing Systems, Telecommunications, Customer Service
Education
University of Phoenix 2010 — 2011
Information Technology
North Laurel Highschool 2001 — 2003
Highschool Diploma, English Language and Literature, General
Barclaycard August 2015 - Present
Capital One May 2012 - July 2014
HSBC 2010 - 2012
HSBC 2005 - 2010
HSBC 2004 - 2005
HSBC (previously Household Credit Services) 2002 - 2004
Household Credit Services 2002 - 2002
Skills
Process Improvement, Quality Assurance, Customer Service, Call Centers, Risk Management, Credit Cards, Customer Experience, Management, Quality Auditing, Banking, Training, Leadership, Business Analysis, Complaint Investigations, Analysis, Dependable Team Player, Communication Skills, Collections, Credit, Team Management, Root Cause Analysis, Root Cause Problem..., Complaints, Health Insurance, Quality Monitoring, Cross-team Collaboration, Failure Analysis, Failure Modes, Risk Assessment, Vendor Management
Education
University of Phoenix 2015 — 2016
Associate of Arts (AA)
Kaiser Permanente June 2014 - Present
Capital One May 2012 - January 2014
HSBC May 2000 - May 2012
Skills
Quality Assurance, User Acceptance Testing, Defect Tracking, Quality Center, Software Quality..., Test Planning, SDLC, Test Management, Test Strategy, Regression Testing, Test Automation, System Testing, Agile Methodologies, Management, QTP, Event Planning, Fundraising, Employee Engagement, Budget Monitoring, Software Implementation, Team Management, Strategic Planning, SharePoint, Database Administration, Process Improvement, Process Management, Optimization
Education
University of Phoenix 2008 — 2010
Business, Management, Marketing, and Related Support Services
HSBC September 2012 - Present
HSBC January 2005 - Present
Capital One October 1998 - November 2004
Skills
Data Analysis, Banking, Analysis, Portfolio Management, Microsoft Excel, Research, SAS, Financial Services, Access, Business Analysis, Analytics, Microsoft Office, Management, Risk Management
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Human Services, Management
University of Phoenix
Bachelor of Science (B.S.) Human Service Management, Human Resources Management and Services
Raymond James August 2008 - Present
HSN February 2006 - August 2008
H. Lee Moffitt Cancer Center February 2004 - February 2006
HSBC 2000 - 2004
Imagine Software 1998 - 2000
Merrill Lynch 1986 - 1998
Skills
Healthcare Industry, Financial Services, Retail, Vendor Management, SDLC, Program Management, PMP, Management, Leadership, IT Strategy, Disaster Recovery, IT Management, ITIL, Information Technology, IT Operations, PMO, Business Process, System Deployment, Systems Analysis, Infrastructure, IT Service Management, Change Management, Project Management, Project Delivery, Data Center, Databases, Agile Methodologies
Education
University of South Florida 2011 — 2013
MBA, Specializations in Information Technology and Entrepreneurship
University of Phoenix 2008 — 2011
BSIT, Information Technology
Paycation Travel February 2015 - Present
Primestate Realty November 2008 - Present
5Linx June 2013 - January 2015
HSBC March 2005 - October 2008
SunTrust Bank February 2000 - February 2005
Skills
Team Building, Sales, Business Development, Real Estate, Customer Service, Marketing, Business Expansion, Market Analysis, Mergers & Acquisitions, Training, Selling, Investments, Entrepreneurship, Sales and Marketing, Presentations, Marketing Strategy, Sales Management, Negotiation, Small Business, Microsoft Office, Strategic Planning, Contract Negotiation, Microsoft Excel, PowerPoint, Sales Presentations, Social Networking, Leisure Travel, Travel Arrangements, Online Travel, Travel, Recruiting, Networking
Education
University of Phoenix 2000 — 2002
Bachelor of Business Management
Kaiser Permanente November 2014 - Present
Rady Children's Physician Management Services November 2013 - October 2014
Childrens Clinic La Jolla November 2012 - November 2013
Farmers Insurance April 2010 - November 2012
HSBC August 2008 - January 2011
HSBC January 2007 - July 2008
Skills
Account Management, Auditing, Clinical Research, Customer Service, Insurance, Marketing, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Word, Operations Management, Outlook, PowerPoint, Recruiting, Sales, Strategic Planning, Team Building, Underwriting, Healthcare, Process Improvement
Education
University of Phoenix 2006 — 2008
Business Management
Comerica July 2008 - Present
HSBC November 2005 - July 2008
Wells Fargo May 2000 - November 2005
Skills
Management, Team Building, Financial Analysis, Change Management, New Business Development, Account Management, Team Leadership, Training, Business Strategy, Finance, Management Consulting, Employee Training, Business Analysis, Sales, Business Management, Business Planning, International Business, Banking, Credit Analysis, Commercial Banking, Customer Service, Credit, Karate, Loans, Financial Management, Bank Management, Profit & Loss Management, Training & Development, Corporate Finance, Financial Planning, Leadership, Retail Banking, Portfolio Management, Business Development, Relationship Management, Risk Management
Education
University of Phoenix 2009 — 2011
Bachelor’s Degree, Global Business Management, 3.32
Caliber Home Loans June 2015 - Present
Caliber Home Loans September 2013 - Present
Caliber Home Loans January 2010 - September 2013
Hilltop Chateau Realty January 2005 - January 2010
HSBC February 2002 - January 2005
Pyxis Corporation March 2000 - March 2002
AchieveGlobal June 1995 - May 1998
Skills
Portfolio Management, Loss Mitigation, Loan Servicing, Financial Services, Real Estate, Team Building, Performance Management, Credit Cards, Finance, Process Improvement, Call Centers, Default, Negotiation, Foreclosures, Loan Origination, Loans, Mortgage Banking, Mortgage Lending
Education
University of Phoenix-Utah Campus 1997 — 1999
Bachelor of Science (BS), Business Management
FOX40 News January 2015 - Present
Gannett Digital Marketing Services October 2011 - November 2014
Yodle April 2009 - September 2011
HSBC 2005 - 2009
Skills
Digital Marketing, Leadership, New Business Development, Public Speaking, Sales Management, Marketing Strategy, Sales, Integrated Marketing
Education
University of Southern California 1995 — 1996
Med-COR, Medicine
University of Phoenix 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Leadership Sacramento, Class of 2015 2015 — 2015
Textron January 2015 - August 2015
Kforce Inc June 2014 - January 2015
Aerotek January 2014 - May 2014
TD July 2012 - October 2013
Manpower Inc. September 2008 - February 2009
AcctKnowledge Financial Staffing April 2008 - July 2008
HSBC April 2006 - April 2007
Skills
Accounting, Customer Service, Accounts Receivable, General Ledger, Auditing, Excel, SAP, Microsoft Office, Customer Relations, Analysis, Negotiation, Accounts Payable, Financial Reporting, Quickbooks, Team Building, Word, Budgeting, Reconciliation, Billing, Invoicing, Account Reconciliation, PowerPoint, PeopleSoft, Outlook, Access, Bookkeeping, Data Entry, Financial Accounting, Balance, JD Edwards, Spreadsheets, Peachtree, Microsoft Word, Journal Entries, QuickBooks, Finance, Budgets, Internal Controls, Microsoft Excel
Education
University of Phoenix 2011 — 2013
Master Of Science, Accountancy
University Of Phoenix 2009 — 2011
Bachelors of Science in Business, concentration in Accounting
CarFinance.com March 2012 - Present
Chase November 2009 - March 2012
HSBC May 2003 - August 2008
Skills
Loans, Mortgage Lending, Credit, Credit Analysis, Consumer Lending, Banking, Finance, Credit Risk, Loss Mitigation, Loan Servicing, Financial Services, Refinance, Call Centers, Loan Origination, Customer Retention, Customer Service, Training, Mortgage Banking
Education
University of Phoenix
M&T Bank July 2013 - Present
Capital One May 2012 - January 2013
HSBC July 2011 - April 2012
HSBC January 2006 - July 2011
HSBC June 2002 - December 2005
HSBC May 2001 - June 2002
Skills
Fraud, Management, Fraud Operations, Operations Management, Checks, Banking, Credit Cards, Risk Management, Financial Services, Retail Banking, Relationship Management, Process Improvement, Call Centers, Customer Service, Fraud Detection, Deposits, Credit Card Fraud, Applications, Anti Money Laundering, Prevention, Suspicious Activity, Branch Operation, Check 21, Employee Management, Credit Risk, Process Migration, Investigation, Online Fraud, BSA Compliance, Project Management, Team Management, Compliance, SAR, Quality Assurance, Offshore Operations, Lines Of Credit, Home Equity Lines of..., International Checks, Employee Engagement, Time Management, Quality Auditing, AML, KYC, Operational Risk, Operational Risk..., OFAC, Debit Cards, USA PATRIOT Act, Employee Training, Cards
Education
University of Phoenix 2008 — 2010
Associate's degree, Criminal Justice
HGICM January 2007 - Present
GLORY INTERNATIONAL COVENANT MINISTRY January 2007 - Present
City Carrier February 2009 - January 2012
HSBC,NA December 2006 - January 2009
HSBC August 1996 - January 2009
HSBC,NA January 1999 - January 2006
HSBC,NA January 1998 - January 2000
Skills
Computer Skills: MS..., MS Outlook MS Access MS..., MS Publisher Windows...
Education
Computer Training Institute Chicago 2012 — 2012
PMP Certificate, Project Management
Proviso East High School
Diploma, General Studies
Computer Training Institute of Chicago
University of Phoenix
Bachelor of Arts (BA), Business
HSBC December 2005 - Present
Metris Companies October 2001 - November 2005
West Teleservices August 1999 - October 2001
Skills
Credit Cards, Banking, Process Improvement, Analytics, Collections, Relationship Management, Call Center, Project Management, Risk Management, Credit, Financial Services, Management, Operations Management, Workforce Management, Credit Risk, Predictive Dialers, Dialer Management, Dialers, Consulting, Process Consulting, Business Process..., Operational Efficiency, Change Management, Technical Writing, Technical Support, International Relations, Internal Communications, International Business, General Aviation, Written & Oral..., Offshoring, Employee Training, Business Requirements, CBS Call Model, Business Analysis, Call Centers, Loss Mitigation, Business Process, Retail Banking, Customer Experience
Education
University of Phoenix 2004 — 2007
Bachelor of Science, Business Administration
Spartan School of Aeronautics 1998 — 2002
Associate of Applied Science, Certificated Flight Instructor - Instrument
General Dynamics Information Technology September 2013 - Present
Xerox December 2011 - September 2013
HSBC Card Services February 2011 - December 2011
HSBC April 2007 - February 2011
HSBC December 2006 - April 2007
University of Kentucky November 2001 - April 2005
Skills
Call Center..., Credit Cards, Workforce Management, Loans, BPO, Performance Management, Human Resources, Recruiting, Leadership, Team Management, Customer Retention, Coaching, Management, Sales, Finance, Vendor Management, Call Centers, Insurance, Outsourcing, Process Improvement, Customer Experience, Executive Management, Sales Process, Operations Management, Business Process..., Customer Satisfaction, Team Building
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Project Management, 3.20
University of Phoenix 2009 — 2012
Bachelor of Business Administration (BSB/IS), Business Management, 3.55
Three Sisters Trucking, Inc / BFR Enterprises, Inc September 2003 - Present
CSAA Insurance Group August 2012 - September 2014
Alliance Residential Company May 2011 - August 2012
Mattress Firm June 2010 - May 2011
Sean T. Brown, LLC January 2008 - December 2010
Lennar Corporation December 2005 - December 2007
Distinctive Homes June 2004 - December 2005
HSBC September 2003 - June 2004
DTMS Enterprises, Inc DBA Hungry Howie's August 1995 - September 2003
Skills
Sales Management, Pricing, Real Estate, Property Management, Residential Homes, Marketing, Customer Service, Negotiation, Sales, Human Resources, Project Management, Analysis, Training, Selling, Strategy, Account Management, Accounting, Budgets, Contract Negotiation, Customer Retention, Management, Customer Satisfaction, Recruiting, Strategic Planning, Insurance, Employee Benefits, Team Building, Social Media Marketing
Education
University of Phoenix 2012 — 2013
Master's degree, Business Administration and Management, 3.25
University of Phoenix 2008 — 2011
BS, Business, 3.17
Granite Hills High School 1992 — 1996
General Education
LEAP Auto Loans August 2011 - August 2012
HSBC December 2001 - March 2011
Skills
Team Management, Engaging Public Speaker, Analyzation, Research, Interpersonal Leadership, Communication, Relationship Management, Marketing, Sales, Project Management, Close Attention to..., Negotiation, Problem Solving, Loss Mitigation, Collections, Communication Skills..., Outstanding time..., Planning, Supportive Counseling, Delegates Effectively, Multi Tasking, Strategic Improvement, Train Employees, Train the Trainer, Interviewing Skills, Organization
Education
University of Phoenix 2007 — 2013
Bachelor of Business Administration (B.B.A.)
The Standard July 2015 - Present
The Standard March 2014 - Present
Capital One (Formally HSBC Card Services) May 2012 - January 2014
HSBC October 2011 - April 2012
HSBC May 2010 - September 2011
HSBC Card Services July 2008 - May 2010
HSBC Card Services September 2006 - July 2008
HSBC Card Services June 2004 - August 2006
May Department Stores 2000 - 2002
Sprint Nextel 1994 - 2000
Skills
Presentation Development, Strategic Planning, Project Implementation, Vendor Management, Credit Cards, PMO, Project Management, Process Improvement, Risk Management, Management, SharePoint, Budgets, Change Management, SDLC, Data Analysis, Program Management, Business Analysis, Software Project..., PMP, Project Portfolio..., Governance, Team Management, Call Center, Coaching, Credit, Integration, Business Process, Outsourcing, Visio, Strategy, Resource Management, Project Delivery, Project Planning, Business Requirements, Call Centers, Training, Cross-functional Team..., Requirements Gathering, Business Process...
Education
University of Phoenix 2004 — 2006
Business
HSBC April 2007 - Present
HSBC January 2005 - May 2007
HSBC May 2004 - January 2005
HSBC June 2000 - May 2004
Household International May 1998 - June 2000
Education
University of Phoenix
In Process, International Business
JPMorgan Chase April 2007 - Present
HSBC November 2001 - March 2007
Morgan Stanley June 1999 - October 2001
Skills
Mortgage, Investment Banking, Customer Relations, Sales Management, Banking, Coaching, Retail, Portfolio Management, Wealth Management, Retail Banking, Credit, Risk Management, Commercial Banking, Securities, Investments, Consumer Lending, Loans, Private Banking, Performance Management, Strategic Planning, Cross Selling, Team Building, Operational Efficiency, Mortgage Lending, Business Development, Management, Leadership, Finance, Training, CRM, Customer Service
Education
University of Phoenix
B.S, Business Management
Residential Finance February 2008 - November 2013
Countrywide Full Spectrum Lending October 2005 - February 2008
HSBC November 2001 - October 2005
MBNA August 1999 - July 2001
US Navy September 1993 - September 1999
Skills
VA loans, FHA, Government Loans, Mortgage Banking, Loans, FHA financing, USDA, Residential Mortgages, Refinance, Loan Origination, Reverse Mortgages, Mortgage Lending, Credit, Real Estate, Investment Properties, Certified Mortgage..., Home Equity Loans, First Time Home Buyers, Debt Consolidation, Credit Analysis, Non-Conforming, Loan Servicing, Rates, Encompass, Fixed Rate Mortgages, Home Equity Lines of..., Finance, Mortgage Marketing, Underwriting, USDA Rural Housing, Mortgage Underwriting, Construction Loans, Real Estate Financing, Funding, Mortgage Servicing, Home Equity, NMLS, Refinancings, Wholesale Lending, NMLS Licensed, Loss Mitigation, 203K, Commercial Mortgages, HomePath, Commercial Lending, Consumer Lending, Purchase Financing, HUD, FNMA, Loan Modifications
Education
University of Phoenix 2002 — 2006
Bachelor of Science (B.S.), Business/Managerial Economics
Riverdale High School 1989 — 1993
IBM June 2014 - Present
ISS Technology, Inc. November 2013 - May 2014
Capital One Financial Services (Formerly HSBC/Household Card Services) March 2012 - April 2013
HSBC 2003 - 2012
HSBC 1998 - 2003
The Nunes Company 1996 - 1998
Skills
Python, JavaScript, Java, DB2, COBOL, SDLC, .NET, Integration, Business Analysis, Unix, JCL, CICS, VSAM, SQL, Easytrieve, HTML, Analytics, Mainframe, Solution Architecture, Visual Basic, Access, ETL, Oracle, Data Modeling, Data Warehousing, Cognos, Software Development, Systems Analysis, User Acceptance Testing, Requirements Analysis, IBM Mainframe, Software Project..., Quality Center, MVS, IT Strategy, Fileaid, TSO, CICS/Online-Realtime..., Enterprise Architecture, Vendor Management, IT Management, Disaster Recovery, SharePoint, Agile Methodologies, Endeavor
Education
University of Phoenix
Master of Science (MS), Computer and Information Systems
University of Santo Tomas
Bachelor's degree, Electrical, Electronics and Communications Engineering
Bank of the West July 2015 - Present
Wells Fargo February 2015 - June 2015
Wells Fargo November 2012 - February 2015
HSBC March 2010 - November 2012
HSBC August 2009 - March 2010
HSBC March 2009 - August 2009
Cross Fire Marketing January 2006 - January 2009
Skills
Relationship Management, Banking, Retail Banking, Cross Selling, Credit Cards, Credit, Portfolio Management, MIS, Vendor Management, Risk Management, Team Management, BPO, Financial Services, Credit Risk, Call Center, Loans, Financial Risk, Transition Management, Strategy, Training, Call Centers
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Health/Health Care Administration/Management
University of Phoenix 2010 — 2012
Associate's degree, Health/Health Care Administration/Management, 3.2
University of Phoenix 2010 — 2012
Associates Degree, Health Care Administration
HSBC January 2015 - Present
HSBC Bank - UK/Europe/ MENA May 2014 - Present
HSBC September 2008 - Present
HSBC North America February 2008 - September 2008
HSBC Bank August 2005 - February 2008
HSBC Insurance Services January 2005 - August 2005
HSBC Insurance Agency March 2004 - January 2005
HSBC Insurance Agency February 2003 - March 2004
HSBC Insurance Agency (USA), Inc July 1998 - March 2003
HSBC Bank December 1996 - July 1998
Skills
Recruitment, Talent Acquisition, Talent Management, Global Projects, Project Implementation, Global Strategy, Recruitment/Retention, Centralization, Staff Management, Temporary Staffing, Staff Planning, Recruiting, Graduate Recruitment, Management, Sourcing, Vendor Management, CRM, Human Resources
Education
University of Phoenix
Master of Business Administration (MBA)- In Progress
University of Phoenix
Bachlors Degree, Business Administration, Management and Operations, 3.7
Pharmacists Mutual Insurance Company February 2013 - Present
Pharmacists Mutual Insurance Company July 2011 - Present
HSBC August 2004 - May 2009
HSBC August 2001 - August 2004
Skills
Insurance, Property, Workers Compensation, Mortgage Lending, Credit, Mortgage Banking
Education
University of Phoenix 2008 — 2010
Bachelor's, Management
North Iowa Area Community College 1989 — 1991
Associate of Arts, Business
HSBC May 1985 - July 2013
Skills
Vendor Management, Business Analysis, Management, Relationship Management, CRM, Project Delivery, Portfolio Management, Budgets, Strategic Planning, Sales, Finance, Marketing
Education
University of Phoenix 2006 — 2009
BS, Information Technology/Software Engineering
Orient-Macksburg High School
HSBC April 2011 - Present
HSBC March 2008 - March 2011
HSBC May 2000 - March 2008
Union Bank of California 1998 - 2000
SAIC 1986 - 1998
US Navy June 1982 - May 1986
Skills
Relationship Management, Risk Management, Infrastructure, CRM, PMP, Databases, SDLC, Vendor Management, Software Project..., Operational Planning, Business Analysis, Data Conversion, Business Intelligence, Data Warehousing, IT Management, Management, PMO, Project Management, Project Planning, Quality Assurance, Requirements Analysis, Requirements Gathering, Visio
Education
University of Phoenix 1997 — 1998
BS, Business Information Systems
University of Mary 1979 — 1982
Business
Stock Property Services June 2011 - Present
Stock Property Services June 2011 - Present
Center Fresh Egg June 2005 - October 2009
HSBC November 2002 - January 2004
Citibank February 1999 - November 2002
Summit Custom Homes June 1994 - July 1995
Education
University of Phoenix 2010 — 2011
Associates of Arts, Business
Allied Business Schools, Inc.
Home Inspections
Mitchell International April 2014 - Present
American Marketing Association, San Diego Chapter July 2009 - Present
CSA Travel Protection August 2011 - Present
CSA Travel Protection March 2009 - August 2011
HSBC March 2004 - October 2008
Aspen Marketing (Newgen Results) 1998 - 2004
Thermo Electron 1996 - 1998
Jenny Craig 1989 - 1996
Skills
Budgets, Trade Shows, Loyalty Programs, ROMI, Vendor Management, Six Sigma, Business Transformation, Marketing Strategy, Direct Marketing, Email Marketing, Marketing Communications, Lead Generation, Social Media Marketing, Advertising, Product Management, Product Marketing, Market Research, Sponsorship, Social Networking, Public Relations, Leadership, Sales, Management, Marketing, Training, Sales Operations, Project Management, Product Development, Corporate Communications, Marketing Management, B2B Marketing, Market Analysis, Strategic Partnerships, Integrated Marketing, Online Marketing, B2B, Strategy
Education
University of Phoenix 2000 — 2003
BS, Business & Marketing
Wells Fargo February 2013 - Present
Bank of America November 2012 - January 2013
Waste Integrated Service Consultants January 2012 - October 2012
Buds Supermarket February 2011 - January 2012
Wells Fargo December 2004 - February 2011
HSBC October 1999 - May 2004
Education
University of Phoenix 2004 — 2010
BSB/ACC Program, Accounting and Computer Science, 3.2
Wintrust Financial Corporation 2012 - 2012
JPMorgan Chase June 2009 - August 2011
ComCor Mortgage a Divison of SouthPort Bank 2007 - 2008
Bank of America January 2004 - October 2007
HSBC 1999 - December 2003
Skills
Mortgage, Mortgage Lending, Underwriting, Credit, Mortgage Banking, Conventional, Loans, Banking, Credit Risk, Mortgage Industry, Compliance, Customer Relations, Loan Origination, Customer Service, Refinance, Warehouse Lending, Collections, Foreclosures, FHA financing, Commercial Lending, Loss Mitigation, Mortgage Underwriting, Residential Mortgages, FHA, VA loans, USDA, Loan Servicing, Reverse Mortgages, Financial Services, Home Equity Loans, Commercial Mortgages, Construction Loans, Government Loans, Certified Mortgage..., Small Business Lending, Real Estate Financing, Lines Of Credit
Education
University of Wisconsin-Oshkosh 1995 — 1999
Bachelors of Arts, Communications, Business
University of Wisconsin
Bachelor of Arts, Communications
University of Phoenix
MBA, Business
Childcare Provider December 2007 - Present
Unlimited Dream Photography June 2010 - August 2012
Self Employment December 2007 - August 2012
Community Christian Daycare December 2007 - May 2010
HSBC August 2006 - November 2006
Office Depot November 2004 - July 2006
Skills
Digital Photography, Portrait Photography, Wedding Photography, Photojournalism, Concert Photography
Education
University of Phoenix
Surterre Properties January 2012 - Present
Real Solution February 2005 - Present
Ticor Title October 2004 - December 2005
Ameriquest Mortgage April 1999 - October 2004
HSBC January 1997 - April 1999
Skills
Senior Vice President..., Real Estate Broker, REO, Loss Mitigation, Investors, Loans, Loan Servicing, Sellers, Investment Properties, Selling, Mortgage Lending, Real Estate Transactions, Listings, Property, Default, FHA, Real Estate, Foreclosures
Education
University of Phoenix 2002 — 2004
MBA, Business
Cal State University Long Beach 1986 — 1988
BS, Finance
crestwood
HSBC EVP Learning Talent Resourcing and Organization DevelopmentHSBCJune 2011 - Present
HSBC January 2005 - July 2011
HSBC Card Services October 1992 - December 2004
Household International 1988 - 1992
Skills
Building Strong Teams, Customer Experience, Strategy Development, Employee Relations, Leadership Development, Change Management, Recruiting, Team Building, Succession Planning, Talent Management, Organizational..., Personnel Management, HR Transformation, Vendor Management, Deferred Compensation, Human Resources, HRIS, Onboarding, Project Management, Talent Acquisition, Management, Performance Management, Employee Benefits, Employee Engagement, Leadership, Strategy, Coaching, Strategic Planning, Program Management, Outsourcing, Learning Management, Training
Education
University of Phoenix 1996 — 1999
MBA, Psychology and Business
Vanderbilt University 1984 — 1988
BS, Psychology
Sidley Austin January 2010 - Present
HSBC February 2008 - May 2009
HSBC October 1998 - January 2008
HSBC September 1996 - October 1998
HSBC January 1993 - September 1996
HSBC April 1989 - January 1993
Skills
Vendor Management, SAP, Contract Negotiation, Procurement, Cross-functional Team..., Program Management, Sourcing, Recruiting, Strategic Planning, Leadership, Time Management
Education
University of Phoenix 2002 — 2007
Bachelor of Science, Business Management
Capital One January 2013 - August 2015
Capital One/HSBC September 2011 - January 2013
HSBC November 2010 - September 2011
HSBC June 2008 - November 2010
HSBC March 2005 - June 2008
HSBC January 2002 - March 2005
Skills
Internal Audit, External Audit, Business Analysis, Communication, Data Analysis, Experienced Business..., Legal Compliance, Quality Assurance, Performance Metrics, Process Improvement, Problem Solving, Risk Management, Project Management, Root Cause Analysis, Root Cause Problem...
Education
University of Phoenix 2011 — 2014
Bachelors of Science, Business, Project Management, GPA 3.73
Retired September 2015 - Present
SunTrust Bank July 2013 - June 2014
Sunbelt Credit February 2012 - September 2012
University of Phoenix May 2009 - August 2011
Bank of America April 2010 - October 2010
HSBC October 2003 - March 2009
HSBC-Beneficial/HFC January 1989 - January 2003
Skills
Recruiting, Leadership, Management, Call Centers, Performance Management, Customer Service, Team Building, Coaching, Customer Satisfaction, Training, Business Development, Team Leadership, Customer Retention, Leadership Development, Insurance, Employee Training, Human Resources, Employee Relations, Cold Calling, Loans
Education
University of Phoenix 2009 — 2011
Associates, Business Management, 3.83 GPA
PHH Corporation June 2013 - Present
SunTrust Bank December 2012 - June 2013
CBS Corporation July 2010 - July 2012
M&T Bank April 2010 - March 2012
HSBC April 2006 - April 2009
US Army August 2001 - March 2006
Skills
Financial Reporting, Strategic Financial..., Mortgage Lending, Retail Banking, Management, Marketing Strategy, Combat Lifesaver, Hazmat training, Weapons & Tactics..., Retirement Planning, Loans, Investments, Mortgage Banking, Credit, Finance, Foreclosures, First Time Home Buyers, Investment Properties, Short Sales, Sellers, Sales, Hazmat Training, Relocation, Real Estate, Single Family Homes, Referrals, Refinance, Real Estate Transactions, REO, Residential Homes, Investors, Condos, FHA, New Home Sales, Listings, Buyer Representation, Residential Mortgages, Customer Service, Buyers, Leadership, Negotiation, VA Loans, Real Estate Financing
Education
University of Phoenix
International business, International Business
IO April 2014 - Present
Cox Communications December 2013 - April 2014
PhoenixNap September 2011 - December 2013
University of Phoenix November 2008 - July 2011
HSBC 2003 - 2008
Skills
Managed Services, Account Management, Servers, CRM, Cloud Computing, Data Center, Online Advertising, Solution Selling, Salesforce.com, Contract Negotiation, SaaS, Virtualization, New Business Development, Co-location, Telecommunications, Sales Process, Sales, Business Development, Disaster Recovery, Direct Sales, VoIP, MPLS, Strategic Partnerships, Enterprise Software, Networking, Selling, Storage, Professional Services, Unified Communications, Lead Generation, Sales Operations, Security, Cold Calling, Channel Partners, Cisco Technologies, Call Centers, VMware, B2B, Managed Hosting, Business Continuity, Product Management, Network Security, Vendor Management, Integration, Infrastructure, IaaS, Consulting, WAN, Pre-sales, Customer Engagement
Education
University of Phoenix 2008 — 2011
BSM, Sales and Management
Capital One May 2012 - October 2014
HSBC March 2008 - April 2012
Skills
Credit Cards, Financial Risk, Risk Management, Banking, Financial Services, Credit, Operational Risk, Operational Risk..., Credit Risk, Business Analysis, AML, Relationship Management, Retail Banking, Fraud, Loans, Process Improvement, Talent Management, Succession Planning, Redeployment, Mergers & Acquisitions, Budget Management, Coaching, Performance Management, Rewards Programs, Leadership, Call Centers, Business Process..., Change Management
Education
University of Phoenix 1996 — 1997
Master's Degree, Master of Arts in Organizational Management
University of Phoenix 1994 — 1996
Bachelor's Degree, Bachelor of Science in Business Administration and Management
Science Application International Corporation (SAIC) May 2014 - Present
Raytheon October 2005 - March 2014
Symitar, a subsidiary of Jack Henry & Associates Inc. January 2004 - October 2005
HSBC February 2000 - January 2004
Skills
Earned Value Management, Systems Engineering, DoD, Aerospace, Program Management, Security Clearance, Government Contracting, Configuration Management, Defense, MS Project, Engineering Management, Proposal Writing, Six Sigma, Integration, PMP, Project Planning, Microsoft Project
Education
University of Phoenix 1999 — 2002
Master of Business Administration (MBA), Information Technology Project Management
The University of Kansas 1994 — 1996
Attented, Communication, General
Bank of America November 2014 - Present
Internal Revenue Service October 2012 - December 2014
H&R Block December 2011 - August 2012
Claude K. Slater DDS January 2008 - January 2012
Byram Healthcare, Inc January 2006 - January 2007
Household Finance and Beneficial Finance January 2003 - January 2006
HSBC 2003 - 2004
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Budgets, Strategic Planning, Leadership, Management, Team Building, Sales, Training
Education
Bachelor of Science, Business / Administration
Carnival Cruise Line April 2015 - Present
JCPM Consulting, LLC July 2012 - Present
Four Winds Interactive December 2013 - April 2015
Royal Caribbean Cruises, Ltd. May 2013 - December 2013
JM Family Service Center October 2012 - May 2013
H&R Block 2006 - 2012
Guest-Tek Interactive Entertainment 2005 - 2006
HSBC 2003 - 2005
Intermedia Communications/ Worldcom 1998 - 2002
United States Air Force 1991 - 1998
Skills
Project Management, Six Sigma Green Belt, MS Project, MS Office, Familiar with ITIL and..., Exposure to Cloud,..., SDLC, WYSE, Virtual..., TCP/IP, PPP, HTML, SQL, Internet Protocols, Alcatel Sonet, ATM,..., VLAN, WAN, Fiber Loop..., Telephony, Wireless, Systematic..., Low Voltage Cabling..., Technical Writing, Sharepoint, Clarify,..., MapPoint, Adobe, Apple/Mac, Safari, Social Media, Entrepreneurship, Windows Server, SharePoint, Agile & Waterfall..., ITIL, Training, Microsoft Office, Troubleshooting, Integration, Process Improvement, IP, Software Documentation, Six Sigma, Management, Telecommunications, Cross-functional Team..., Project Planning, Program Management, PMP, Customer Service, Analysis, Leadership, Strategy, Team Building, Budgets, Change Management, Strategic Planning, E-commerce, Business Analysis
Education
University of Phoenix 2003 — 2005
MBA
University of Phoenix 2001 — 2003
BS, E-Commerce
MGM Resorts International June 2014 - Present
MGM Grand December 2007 - June 2014
HSBC February 1993 - October 2007
Skills
Hospitality, Hospitality Management, Employee Relations, Budgets, Human Resources, Microsoft Office, Customer Service, Hospitality Industry, Operations Management, Hotels, Process Scheduler, Meeting Planning, Event Management, Food & Beverage, Resorts, Hiring
Education
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.), Business Management
Santander Consumer USA Inc. July 2015 - Present
Santander Consumer Finance November 2012 - Present
Santander Consumer USA Inc. November 2010 - November 2012
HSBC 2004 - 2010
HSBC 2002 - 2006
Skills
Credit Analysis, Risk Management, Credit, Loans, Credit Risk, Portfolio Management, Relationship Management, Credit Cards, Banking, Call Center, Analysis, Finance, Management, Consumer Lending, Outsourcing, Vendor Management, Leadership, Recruiting, Training, Process Improvement, Financial Services, Financial Analysis, Call Centers, Customer Service, Team Building
Education
University of Phoenix-San Diego Campus 2004 — 2005
Wilmington College 1996 — 1997
Citi September 2014 - Present
Grand Praire Nursing Home January 2010 - Present
Citi January 2013 - April 2014
Citi August 2011 - January 2013
Citibank Texas, N.A. November 2009 - August 2011
. September 2007 - March 2009
HSBC March 1997 - June 2007
Household International October 1995 - March 1997
Household International August 1994 - September 1995
Household International August 1993 - July 1994
Skills
Strategy, Financial Services, Relationship Management, Risk Management, CRM, Management, Financial Risk, Cross-functional Team..., Mortgage Banking, Process Improvement, Business Planning, Loans, Underwriting, Business Development, Due Diligence, Leadership, Product Development, Credit, Credit Analysis, Portfolio Management, Analysis, Financial Analysis, Mortgage Lending, Finance, Loan Origination, Credit Risk, Executive Management, Sales, Training, Program Management, Business Strategy, Sales Management, Negotiation, Marketing, Sales Operations, Banking, Contract Negotiation, Budgets
Education
University of Phoenix 1995 — 2000
Dual Degrees/BS Business Management and BS Business Administration
Pomona High, West Covina High, University of Phoenix
Extra Space Storage January 2014 - August 2015
Mini Price Self Storage October 2009 - January 2014
HSBC March 2006 - October 2009
Skills
Selling, Customer Service, Sales Management, New Business Development, Account Management, Management, Negotiation, Strategic Planning, Team Building, Marketing Strategy, Marketing
Education
University of Phoenix 2011 — 2016
Bachelor’s Degree, Business Administration and Management, General, GPA 3.34
Frank W Coxs High School 2000 — 2003
General Education
Cingular (Ronni Cooper Medical) January 2014 - Present
Cingular Staffing January 2014 - Present
AppleOne February 2013 - January 2014
Ronni Cooper Medical August 2011 - February 2013
HSBC January 2007 - April 2011
Skills
Interpersonal..., Strategic Negotiations, Positive Team Player, Strong Work Ethic, Adaptability for Coping..., Sales Presentations, An Outgoing and..., Highly Motivated..., Identifying and..., High Level of..., Maintaining..., Career Counseling, Ability to Handle..., Dependable and Reliable, Community Outreach, Non-profit Volunteer, Hospice, Presentations, Highly motivated..., High Level Of..., Interviews, Human Resources, Recruiting, Internet Recruiting, Temporary Placement, Applicant Tracking..., Training, Management, Talent Acquisition, Customer Service, Time Management, Interpersonal..., Employee Relations, Team Building, Resume Writing
Education
University of Phoenix-Southern California Campus 2009 — 2013
Bachelor's of Science, Human Service
PULSE May 2015 - Present
Discover Financial Services August 2012 - Present
HSBC October 1995 - August 2012
HSBC January 1995 - January 2000
Hewlett-Packard July 1987 - August 1993
Skills
Credit Cards, Credit, Process Improvement, Financial Risk, PeopleSoft, Lotus Notes, Operations Management, Financial Analysis, Business Analysis, Change Management, Performance Management, Banking, Forecasting, Microsoft Excel, Due Diligence, Account Reconciliation, Loans, Risk Management, PowerPoint, Project Management, Management, Program Management, Financial Services
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Marketing
University of Phoenix 2011 — 2013
Master of Management, Organizational Leadership
University of Phoenix 2007 — 2011
Bachelor's of Science, Management
CetoLogic March 2014 - Present
Wells Fargo March 2013 - March 2014
Hybrid Software March 2012 - March 2013
Triumph Advisors April 2011 - March 2012
Wells Fargo January 2008 - March 2011
HSBC January 2004 - September 2007
HSBC January 2004 - June 2006
EVA Images October 2001 - December 2003
ARMY September 1998 - June 2001
Skills
Sales, Portfolio Management, New Business Development, Credit, Mortgage Lending, Management, Enterprise Software, Training, Business Development, Finance, Banking, Consumer Lending, Insurance, Mortgage Banking, Integration, Investment Advisory, MIS, Pre-press, Automation, Order Management, Software Solution Sales, WebSphere Portal, Product Lifecycle..., Software Lifecycle..., Application Lifecycle..., Print Management, SaaS, Software, Medical Software Sales, New Account Acquisition, New Account Generation, Increasing ROI, C-Level Sales, C-Level Consulting, C-Level Presentations, Territory Expansion, Salesforce.com, Customer Service, Leadership
Education
University of Phoenix 2007 — 2012
Finance
Synchrony Financial March 2012 - Present
JP Morgan Chase September 2009 - September 2011
HSBC June 2003 - November 2007
Household Credit Services March 1999 - June 2003
GE Capital, Retailer Finanacial Services April 1997 - March 1999
Citibank June 1988 - April 1997
Skills
Call Center, Credit Cards, Credit, Project Management, Auditing, Vendor Management, Accounts Receivable, Credit Risk, Financial Risk, Portfolio Management, Leadership, Risk Management, Relationship Management, Financial Services, Call Centers, Banking, Management, Loans, Mortgage Lending, Coaching, Process Improvement, Executive Management, Operations Management, Sales, Finance, Payments, Program Management, Credit Analysis, Operational Risk, Consumer Lending, Financial Analysis, Loss Mitigation, Operational Risk..., Internal Audit, Commercial Lending, Loan Origination, Loan Servicing, Retail Banking
Education
University of Phoenix 1992 — 1995
BSBA, Business Administration
Blue Horizon Insurance & Financial Services November 2010 - Present
American Family Insurance June 2014 - February 2015
Gesa Credit Union February 2010 - August 2010
HSBC January 2001 - May 2009
Skills
Customer Service, Sales, Management, Phone Etiquette, iPhone, Windows, Typing, Data Entry, Online Data Entry, Cold Calling, Banking, Finance, Life Insurance, Term Life Insurance, Commercial Insurance, Loans, Property & Casualty...
Education
University of Phoenix 2009 — 2010
Business Administration and Management, General
River View 1995 — 1999
Diploma, High School/Secondary Diplomas and Certificates
Gladewater National Bank October 2014 - Present
Prospect Mortgage, LLC January 2014 - August 2014
Mortgage Master, INC August 2012 - November 2013
Mortgage Master, Inc. 2012 - 2013
Wells Fargo Home Mortgage November 2010 - August 2012
HSBC October 2008 - October 2010
Personal and Small Business Banker – HSBC Bank November 2006 - February 2008
HSBC August 2003 - November 2006
HSBC April 2001 - August 2003
Education
University of Phoenix
Bachelor of Science Degree, Business Management
Credit One Bank April 2015 - Present
RTLawrence Corporation January 2015 - April 2015
RT Lawrence Corporation August 2014 - April 2015
Capital One February 2013 - March 2014
Capital One September 2012 - February 2013
HSBC May 2011 - September 2012
AutoZone December 2010 - May 2011
Unisys January 2005 - January 2009
Union Bank November 1988 - January 2005
Skills
Leadership, Process Improvement, Change Management, Analysis, Management, Performance Management, Software Documentation, Customer Service, Quality Assurance, Customer Satisfaction, Microsoft Office, Microsoft Excel, Data Analysis, Banking, Training, Business Analysis, Visio, Operations Management, MS Project, Project Management, Team Leadership, Business Process, Vendor Management, Budgets, Access, Microsoft Word, Business Process..., Troubleshooting, Human Resources, Call Centers, SharePoint, 10 Key, Outlook, Help Desk Support, PeopleSoft, Program Management, Personal Computer..., Credit Card Transaction..., Credit Card Systems, Team Building
Education
University of Phoenix 2000 — 2005
B.S, Business Administration, Management and Operations
Unisys University
Six Sigma Lean, Green Belt
Affinity Development Group May 2011 - Present
Santander Consumer USA Inc. March 2010 - March 2011
HSBC July 1994 - March 2010
Skills
Banking, Loss Mitigation, Loans, Credit, Call Center, Credit Cards, Relationship Management, Credit Analysis, Call Centers, Leadership, Process Improvement, Management, Project Planning, Team Building, CRM, Training, Customer Service, Finance
Education
University of Phoenix
United States Postal Service August 2011 - Present
AT&T September 2010 - April 2011
Idearc Media July 2007 - July 2009
HSBC May 2006 - July 2007
Premier Mortgage Funding April 2005 - May 2006
E*TRADE Financial Corporation May 2003 - February 2005
Skills
Leadership, CRM, Management, Negotiation, Advertising, Microsoft Word, Mortgage Lending, Government
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Criminal Justice with Concentration in Managment, 3.05
University of Phoenix 2013 — 2015
Bachelor's degree, Criminal Justice
WellCare Health Plans August 2014 - Present
PNC April 2013 - April 2014
JP Morgan Chase April 2011 - March 2013
Cox Business April 2008 - November 2009
Lehman Brothers March 2003 - January 2008
HSBC July 1998 - March 2003
Skills
Credit, Sales Management, New Business Development, Coaching, Training, Cross Selling, Team Building, Relationship Management, Loan Origination, Credit Analysis, Cold Calling, Customer Service, Loans, Mortgage Banking, Mortgage Lending, Sales Operations
Education
University of Phoenix 2004 — 2006
Business Management
Salmen High School 1992 — 1996
HSBC December 2010 - Present
HSBC July 2005 - May 2009
GES Exposition Services February 2004 - July 2005
Plexus Creative, Inc. January 2001 - October 2002
Putman Media 1990 - 2000
Skills
Microsoft Office, Visio, Lotus Notes, PowerPoint, Excel, Adobe Acrobat, Trade Shows, Integrated Marketing, Budgeting, Event Planning, Word, Project Management, Leadership, Customer Communication
Education
DePaul University 2013 — 2015
BS, Business Marketing
Triton College 2007 — 2012
Associates, Business-Marketing
University of Phoenix 2007 — 2009
HSBC
Skills
SDLC, Program Management, PMP, PMO, Business Analysis, Software Project...
Education
Universtiy of Phoenix 2002 — 2004
HSBC North America (Household Credit Services) 2005 - Present
HSBC January 1997 - Present
Education
University of Phoenix 2003 — 2008
NetScout Systems June 2013 - Present
NetScout Systems May 2013 - Present
NetScout Systems February 2012 - April 2013
HSBC January 2000 - February 2012
Getronics September 1998 - January 2000
Catholic Health System April 1997 - September 1998
Children's Hospital of Buffalo April 1995 - April 1997
Skills
Network Management..., Network Engineering, Netscout, eHealth, HP Openview, Data Center Architecture, Technical Leadership, Project Engineering, NMS, Packet Analysis, Deep Packet Inspection, NTP, Routers, Switches, LAN/WAN, Team Leadership, QoS, TCP/IP, Virtual Teams, Data Center, LAN-WAN, Network Administration, Security, Cisco IOS, Network Security, Sniffer, Windows Server, Virtualization, Disaster Recovery, Cisco Routers, Enterprise Software, WAN, Firewalls, DNS, Cisco Technologies, EIGRP, VMware, Network Design, MPLS, System Deployment, Servers, OSPF, DHCP, Hardware, Checkpoint, Network Architecture, Routing, IP, VPN, VoIP
Education
Amherst Central High School 1982 — 1985
College Prepratory
University of Phoenix
AA, Electronics Technology
Kids Come 1st Sports January 2007 - Present
HSBC September 2008 - April 2011
Skills
Event Management, Coaching, Entrepreneurship, Social Media, Social Media Marketing, Marketing Strategy, Start-ups, Leadership Development, Management, Social Networking, Marketing Communications, Sponsorship, Strategy, Investments
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
HSBC October 2007 - Present
HSBC November 2002 - October 2007
HSBC January 1997 - November 2002
Education
University of Phoenix
BA, Business Management
HSBC November 1995 - Present
HSBC Card Services November 1995 - December 2005
Education
University of Phoenix 2005 — 2008
BSA, Management
Janus Capital Group June 2015 - Present
Barclays December 2013 - Present
Derek Woods LLC August 2006 - Present
Cole Capital October 2012 - December 2013
Fannie Mae June 2012 - October 2012
HSBC 2010 - 2012
Fannie Mae September 2009 - March 2010
T Rowe Price June 2008 - September 2009
Fannie Mae 2006 - 2008
Capco 2005 - 2006
Skills
Change Management, Fixed Income, Trading, Project Management, Requirements Gathering, Business Analysis, SDLC, Capital Markets, Business Requirements, Risk Management, Portfolio Management, Derivatives, Equities, Financial Services, Financial Markets, Strategy, Securities, Analysis, Management, Valuation, Leadership, Finance, Investments, Market Risk, Banking, Investment Banking, Governance, Vendor Management, Consulting
Education
University of Phoenix 2006 — 2008
BS, Business Management
University of Phoenix 2006 — 2008
MBA, Finance
Chrysler Capital April 2013 - Present
Auto Once Acceptance LLC May 2012 - April 2013
TouchPay Holdings, LP April 2009 - 2012
hsbc June 2005 - June 2009
HSBC Securities June 2006 - August 2008
HSBC 2006 - 2008
Mercedes Benz Credit January 2000 - January 2006
Skills
Customer Service, Leadership, Analysis, Credit, Loans, Portfolio Management, Retail, Risk Management, Sales Management, Management, Sales, Training, Finance, Banking
Education
University of Phoenix 2002 — 2005
Bachelors, Bachelor of Science in Business Management
HSBC Project ManagerHSBC2005 - 2008
Education
University of Phoenix 2006 — 2008
MBA, Business Administration
eMoney Advisor 2014 - Present
Chase September 2011 - Present
Coterie Travel Sales & Services September 2009 - August 2011
HSBC April 2004 - October 2009
Skills
Strategic Financial..., Financial Analysis, Wealth Management, Credit, Insurance, Banking, Portfolio Management, Communication Training, Six Sigma, Learning & Development..., Credit Analysis, Sales Management, Marketing Management, Employee Management, Business Relationship..., Customer Satisfaction, Leadership, Management, Microsoft Office, PowerPoint, Sales
Education
University of Phoenix 2005 — 2007
Bachelor of Science, Business Administration and Management, General
HSBC 2014 - Present
HSBC November 1993 - December 2012
Skills
PeopleSoft, Performance Management, Human Resources, Call Centers, Customer Satisfaction, Contact Centers, Oracle CRM, Vendor Management, Change Management, CRM, Databases, Business Process..., Management, Outsourcing, Process Improvement, Employee Engagement, Business Analysis, Talent Management, Project Management
Education
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Cesar Sterling Farmers Insurance Agency October 2008 - Present
HSBC January 2000 - October 2008
A-L Financial July 1997 - January 2000
Skills
Leadership, Sales, Credit, Profit, Financial Analysis, Insurance, Credit Risk, Loans, Finance, Banking, Management, Marketing, Accounting, New Business Development, Credit Analysis, Customer Service, Portfolio Management, Operations Management
Education
University of Phoenix 2007 — 2008
MBA, Business Administration
University of Phoenix 2001 — 2003
Bachelor, Science in Business Management
Dr. Gilberto Concepcion de Gracia 1989 — 1992
HS
BMW OF ENCINITAS September 2010 - Present
Toyota of Escondido July 2003 - Present
Toyota of Escondido July 2003 - August 2010
HSBC January 1999 - April 2002
Skills
MASTER COMMUNICATOR, FINANCE AND INSURANCE..., CONFLICT RESOLUTION, SALES MANAGEMENT, Fundraising, ANIMALS
Education
University of Phoenix-Southern California Campus 2001 — 2004
BACHELOR DEGREE, MANAGEMENT AND MARKETING
HSBC January 2012 - Present
HSBC August 2010 - January 2012
HSBC November 2008 - January 2010
HSBC 2007 - 2008
HSBC 2005 - 2008
HSBC 2004 - 2005
Skills
PeopleSoft, HRIS, Talent Management, Onboarding, Vendor Management, Performance Management, Employee Relations, Applicant Tracking..., Employee Benefits, Talent Acquisition, Process Improvement, Human Resources, Succession Planning, Recruiting, Change Management, Payroll, HR Policies, Employee Engagement, Workforce Planning, Organizational...
Education
University of Phoenix 2007 — 2009
Bachelors of Science, Business Management
Chef Irene January 2012 - Present
Coldwell Banker December 2007 - December 2011
Chef Irene January 2005 - May 2011
HSBC September 2004 - May 2005
Preferred Bank 1992 - 2004
Preferred Bank May 1992 - 1995
united national bank 1991 - 1992
Skills
Direct Sales, General Administration, Culinary, Business Management, Real Estate, Short Sales, REO, Negotiation, Residential Homes, Investment Properties, Foreclosures, Relocation, Mortgage Lending, Investors, Sellers, Sales
Education
Le Cordon Bleu 2003 — 2005
Associate, Culinary
University of Phoenix 1992 — 1994
BSBA, Business Management and Administration
La Guardia College 1981 — 1983
Associate, Accounting
HSBC December 2006 - Present
HSBC 1997 - 2009
Household Finance 1997 - 2009
HFC 1997 - 2009
HSBC February 2004 - November 2006
Skills
AML, Auditing, Banking, Consumer Lending, Credit, Credit Risk, Finance, Financial Risk, Financial Services, Internal Audit, Internal Controls, Management, Mortgage Lending, Operational Risk, Policy, Risk Management, Team Management
Education
University of Phoenix 2003 — 2006
Master's, Accounting
HSBC 1994 - 2009
Skills
Credit, Banking, Leadership, Management, Mortgage Lending, Financial Services, Project Management, Credit Risk, SDLC, Business Analysis, Consumer Lending, Retail Banking, Relationship Management, AML, Financial Risk, Loans, Operational Risk..., Risk Management, Financial Analysis
Education
University of Phoenix
Bachelor of Science, Business Administration
Zions Bank October 2014 - Present
US Bank January 2010 - May 2014
US Bank January 2010 - July 2011
HSBC 2000 - 2009
Skills
Leadership, Analysis, Sales, Refinance, Data Analysis, Program Management, Banking, Mortgage Lending, Loans, Direct Sales, Credit, Consumer Lending, Small Business Lending, Relationship Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix 2010 — 2013
BS HRM, Human Resource Mangement, 3.7
West Jordan High
High School Diploma, General Studies
Caliber Home Loans February 2015 - Present
APG HomeCare Inc. September 2014 - February 2015
SSM Health Care March 2012 - April 2014
Center for Business Solutions November 2007 - September 2011
HSBC September 1996 - October 2007
Skills
Performance Management, Training, Coaching, Leadership, Process Improvement, Employee Relations, Call Centers, Customer Service, Staff Development, Employee Training, Quality Assurance, Call Center Development, Team Leadership, Call Center, Team Building, Leadership Development, Software Documentation, Operations Management, Training & Development, Account Management, Mentoring, Instructional Manuals, Procedural Documentation, Microsoft Office, Epic Systems, Hospitals, Curriculum Development, Software Implementation, Change Management, Microsoft Excel, Microsoft Word, Project Management, Project Planning, Research, Mortgage Banking, Cultural Diversity, Loan Servicing, Asset Management, Training Facilitation, Troubleshooting, PowerPoint, Finance, Policy, Strategic Planning
Education
University of Phoenix 2012 — 2015
Master of Arts (MA), Human Resources Management and Services
University of Phoenix 2007 — 2011
Bachelor of Arts (B.A.), Human Resources
HSBC May 2012 - Present
Lyric Realty Group March 1999 - August 2015
Clayton Holdings/Quantum Servicing December 2008 - May 2012
The Coca-Cola Company March 2008 - December 2008
Prime Equity July 2006 - December 2007
HSBC May 1998 - March 2006
Skills
Waterfront, Short Sales, Relocation, REO, Foreclosures, Vacation Homes, First Time Home Buyers, Single Family Homes, Realty, Condos, SFR, Townhomes, Resale, New Homes, Listings, Luxury, Buyer Representation, Loss Mitigation, Loans, FHA, Resellers, Finance, Marketing, Investors, Real Property, Mortgage Lending, Refinance, Sellers, Real Estate, Microsoft Excel, Mortgage Banking, Investments, Negotiation, Financial Analysis, Referrals, Banking, Credit, Residential Mortgages, Mortgage Servicing, Customer Service, Selling, Investment Properties, Loan Modifications, Loan Origination, Default, Financial Risk, Underwriting, Real Estate Transactions, Loan Servicing, Sales
Education
University of Phoenix Computer Science2003-2007Indiana University-Purdue University 2003 — 2007
University of Phoenix 2001 — 2004
Business Management, 3.74
Allegis Global Solutions May 2015 - Present
Allegis Global Solutions April 2015 - Present
Allegis Global Solutions September 2013 - April 2015
HSBC 2008 - September 2013
HSBC April 2006 - November 2008
Skills
Volume Recruiting, Talent Management, Building Relationships, Screening Resumes, Behavioral Interviewing, Tenacious, Superior Work Ethic, Project Management, Time Management, Timely Decision Making, Recruiting, Vendor Management, Talent Acquisition, Team Leadership, Interviews, Hiring, Onboarding, Applicant Tracking..., Taleo, Screening, Financial Services, PeopleSoft
Education
University of Phoenix 2010 — 2012
Associate's degree, Business Administration and Management, General
PSCU February 2015 - Present
Tribridge January 2014 - October 2014
eMason, Inc. February 2011 - January 2014
eMason, inc. February 2011 - January 2014
HSBC August 2000 - February 2011
Skills
Project Management, Strategic Planning, Corporate Communications, Business Development, Vendor Management, Release Management, Agile Methodologies, Business Process..., SDLC, Cross-functional Team..., Program Management, Business Analysis, Quality Assurance, Software Documentation, Business Process, Management, Leadership, Testing, User Acceptance Testing, Process Improvement, Software Project..., Requirements Gathering, MS Project, Analysis, Project Delivery, ERP, Banking, Agile Project Management, Requirements Analysis
Education
University of Phoenix 2006 — 2009
Bachelor of Science (B.S.), Business Management, 3.56
Horizon Blue Cross Blue Shield of New Jersey September 2011 - Present
HSBC March 1986 - April 2011
Education
Univeristy of Phoenix 2009 — 2012
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
University of Phoenix 2007 — 2009
Bachelor's degree, Management Information Systems, General
Capital One January 2013 - Present
HSBC February 1999 - December 2012
Skills
Banking, Credit, Risk Management, Customer Service, Finance, Microsoft Excel, Financial Services, Process Improvement, Credit Cards, Loans, Financial Analysis, Credit Risk, Portfolio Management, Mortgage Lending, Credit Analysis
Education
University of Phoenix
Business Administration and Management, General
Comcast February 2012 - Present
Avalon Recovery Group LLC 2009 - Present
Bright House Networks December 2006 - August 2010
New Horizon Credit 2004 - 2006
ADT Fire & Security 2003 - 2004
HSBC 2001 - 2002
Skills
Call Center, Leadership, Business Planning, Business Process, Call Centers, Credit, Customer Retention, Executive Management, Forecasting, Human Resources, Management, Process Improvement, Quality Assurance, Strategy, Team Building, Team Leadership, Telecommunications
Education
University of Phoenix
V. Garofalo Carting, Inc. February 2010 - Present
Capital One December 2008 - January 2010
HSBC December 1989 - October 2008
Skills
Microsoft Office, Microsoft Word, Management, Quickbooks, NYS Notary Public, Customer Service, Payroll Processing, Accounts Payable &..., Financial Analysis, Budgets, Credit, Finance, Outlook
Education
University of Phoenix 2006 — 2008
Business/Commerce, General
John Jay High School 1969 — 1973
High School Diploma, Business
HSBC January 1993 - Present
Education
University of Phoenix
BS Project Management, Project Managment
Modern Postcard June 2011 - Present
University of Phoenix June 2008 - August 2011
HSBC November 2005 - November 2007
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business Management
HSBC October 1999 - Present
Education
University of Phoenix 2004 — 2008
BS, Information Technology
Capital One March 2011 - Present
HSBC February 2003 - December 2010
Skills
Banking, Retail Banking, Credit, Loans, Commercial Banking, Credit Analysis, Credit Risk, Mortgage Lending, Consumer Lending, Portfolio Management, Commercial Lending, Small Business Lending, Financial Analysis, Cash Management, Cross Selling, Wealth Management, Financial Risk, Risk Management, Financial Services, Investments
Education
University of Phoenix-Houston Campus 2010 — 2012
Associate's degree, Banking and Financial Support Services
University of Phoenix-Houston Campus 2007 — 2011
Bachelor of Business Administration (B.B.A.), Banking and Financial Support Services, 100
Olympus Integrated Technologies America, Inc. March 2013 - Present
Healthfirst April 2007 - February 2013
HSBC February 2006 - January 2007
Skills
Strong Microsoft Office..., Exceptional..., Call center/contact..., Strong administrative..., Ability to multi-task..., Fluent knowledge of..., •Customer Service..., Complaint Investigations
Education
University of Phoenix 2010 — 2012
Associate's degree, Health/Health Care Administration/Medical Records, 3.9
J.P. Morgan April 2012 - Present
Chicago Federation of Labor Workers Assistance Committee June 2010 - July 2011
Hyatt Hotels Corporation 2008 - 2009
Kohler Co. 2007 - 2008
HSBC March 2001 - February 2007
Skills
HRIS, Human Resources, Employee Engagement, Banking, PeopleSoft, Performance Management, Onboarding, Recruiting, Employee Relations, Vendor Management, Training, Process Improvement, Microsoft Excel, Customer Service, Management, Outlook, Payroll
Education
University of Phoenix
Bank of America 2012 - 2014
Citi 2005 - 2012
HSBC 1999 - 2005
Education
University of Phoenix 2006 — 2008
Bachelor's Degree, Business Management, General
California Bank & Trust February 2005 - October 2010
HSBC March 2003 - August 2004
Skills
Microsoft Office
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Human Services Management, 3.60 GPA
University of Phoenix 2012 — 2015
Bachelor of Science (BS), Human Services Management
HSBC December 2007 - Present
BNY Mellon 1991 - 2007
Bear Stearns & Company August 1985 - September 1990
Education
University of Phoenix