Humana Company
Industry: Managed care company
DescriptionHumana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. As of 2014 Humana had over 13 million customers in the U.S., reported a 2013 revenue of US$41.3 billion, and had 51,600 employees. Headquarters: Louisville, Kentucky, United States Number of employees: 41,146 (2018) August 18, 1961; 57 years ago (as Extendicare Inc.); Louisville, Kentucky, U.S CEO: Bruce D. Broussard (Jan 1, 2013–) Subsidiaries: Health Value Management, Inc.,
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Humana Employees
Humana May 2015 - Present
Humana July 2013 - May 2015
NorthKey Community Care July 2010 - July 2013
St. Elizabeth Healthcare June 2001 - July 2010
Skills
Behavioral Health, Social Services, Public Speaking, Program Development, Nursing, Hospitals, Healthcare Management, Healthcare, Crisis Intervention, Community Outreach, Clinical Research, Volunteer Management, Case Management, Coaching, Team Leadership, Mental Health, Customer Service, Nonprofits
Education
Chamberlain College of Nursing 2012 — 2014
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Northern Kentucky University 1991 — 1995
Bachelor of Science (BS), Psychology
Humana April 2014 - Present
Humana Inc. January 2015 - May 2015
Humana May 2013 - April 2014
North American Medical Management March 2010 - May 2013
Aetna August 2002 - December 2008
Skills
Software Documentation, Utilization Management, Disease Management, Case Managment, Microsoft Office, MDX, Project Coordination, NCQA, Medical Records, Healthcare Industry, Medical Terminology, Medical Coding, Medicine, Informatics, HIPAA, Case Management, Health Policy, Medicaid Managed Care, Quality Management, Health Insurance, Health Education
Education
South Suburban College 2009 — 2010
CNA, Health Services/Allied Health/Health Sciences, General, PASSED CERTIFICATION EXAM
Charter Oak State College 2005 — 2010
Bachelor of Applied Science (BASc), Healthcare, GPA - 3.86
South Suburban College 2002 — 2004
Medical Assistant, Healthcare
Humana January 2013 - Present
J & K Orthopedics, Inc. March 2007 - August 2011
J & K Orthopedics, Inc. 2007 - 2011
Skills
Medical Terminology, Healthcare Management, Healthcare, HIPAA, Healthcare Information..., ICD-9, Medicaid, Medical Billing, Medical Coding, Medical Records, Medicare, Team Building, Microsoft Excel, Health Insurance
Education
Chaffey College 2009 — 2012
General Studies, Nursing
Western International University 2004 — 2006
AA in Business
Humana June 2014 - Present
Mutual of Omaha/MOIS(Investments) February 2012 - July 2014
Fiberglass Systems February 2012 - February 2013
Skills
Disability Insurance, Small Business, Life Insurance, Universal Life, Critical Illness, Variable Contracts, Medicare Advantage, Term Life Insurance, Whole Life, Fixed Annuities, Long-term Care, Long Term Care Insurance, Customer Service, Health Insurance, Retirement, Insurance
Education
Chemeketa Community College 2008 — 2010
Welding Fabrication, Technical School
Community Health Alliance December 2014 - Present
CHA 2014 - 2015
CHA 2014 - 2015
Humana March 2003 - December 2014
CIGNA Healthcare January 1999 - March 2003
Cariten Healthcare November 1995 - January 1999
Healthsource January 1993 - November 1995
GMAC Auto FInance June 1989 - January 1993
Provident Life and Accident March 1987 - May 1989
Skills
Disaster Recovery, Business Analysis, Health Insurance, Network Marketing, Network Administration, Network Services, HIPAA, Managed Care, Medicare Advantage, Medicare/Medicaid..., Medicare, Commercial Insurance, Network Contracting, Insurance Background, Claims Auditing, Claims Handling, Claims Review, Provider Relations, Provider Enrollment, Provider Education, Provider Networks, Provider Network..., Service Provider..., Account Servicing, Healthcare Management, Credentialing, Disease Management, Health Policy, HMO, Healthcare Consulting, Physician Relations, Healthcare Industry, NCQA, PPO, Network Development, Medicaid Managed Care, Medicare Part D, Healthcare Reimbursement, Utilization Management, CPT, Physicians, Quality Improvement, JCAHO, HEDIS, Healthcare, Healthcare Information..., Insurance, Claim, Medicaid, Process Improvement
Education
Chattanooga State Community College 1986 — 1988
East Ridge High School 1983 — 1986
UnitedHealth Group September 2011 - Present
Humana July 2010 - May 2011
UnitedHealth Group April 2006 - July 2010
Skills
Health Insurance, Disability Insurance, Medicare, Medicare Part D, Insurance, Brokers, Managed Care, Term Life Insurance, Employee Benefits, Underwriting, Long-term Care, Claim, Life Insurance, Account Management, Property & Casualty..., Provider Relations, HMO, General Insurance, Fixed Annuities, Sales Management, Medicaid, Sales, Direct Sales, Customer Retention, Team Building, Customer Service, Leadership, Whole Life, Training, Marketing, New Business Development, Healthcare, Strategic Planning, Small Business, Management, Universal Life, Long Term Care Insurance, Retirement, Health Policy, Cold Calling, Marketing Strategy, Healthcare Industry, Retirement Planning, 401k, Commercial Insurance, Critical Illness, Dentistry, Disease Management, Financial Planners, Health Savings Accounts
Education
Chaffey College 1998 — 2003
Humana July 2014 - Present
Humana November 2011 - Present
Humana Inc. October 2007 - November 2011
Humana April 2005 - October 2007
Skills
Business Process..., Business Analysis, Business Process, Process Improvement, Insurance, Requirements Gathering, Business Requirements, PMO, Change Management, Visio, Project Management, Leadership, Project Portfolio..., Vendor Management, Health Insurance, Requirements Analysis, Business Intelligence, Medicare, Management Consulting, IVR, Call Routing, Managing Associates, Program Management, Six Sigma, Management
Education
Cincinnati State Technical and Community College 2003 — 2004
Raymond Walters, UC Blue Ash 2001 — 2003
Humana October 2008 - Present
Skills
Microsoft Excel, Research, Microsoft Word, PowerPoint
Education
Cincinnati Christian University 2001 — 2005
Bachelor of Science (B.S.), Bible/Biblical Studies
Norwood High School 1998 — 2001
Humana Inc March 2015 - Present
Amex October 2014 - February 2015
CDPHP March 2014 - October 2014
Humana February 2012 - March 2014
NIIT Technologies Limited October 2011 - February 2012
NIIT Technologies Limited July 2007 - September 2011
NetCarrots Loyalty Services April 2005 - July 2007
Educomp Solutions Ltd February 2004 - March 2005
Indian Oil Corporation Limited December 2002 - July 2003
Skills
VB.NET, SQL Server, Web Services, C#, WCF, AJAX, OOP, VSS, JavaScript, Visual Studio, Design Patterns, ASP.NET, XML, HTML, IIS, Visual Basic, .NET, Java, Crystal Reports, Requirements Analysis, ASP, SQL, Web Development, PL/SQL, ADO.NET, LINQ, SSIS, Databases, Software Development, CSS, SOA, SSRS, J2EE, VBScript, MySQL, Linux, Programming, Application Development, XSLT, Oracle 10g, Control-M, Active Batch, NAnt, ASP.NET MVC, Microsoft Technologies, Requirements Gathering, Visio, Microsoft SQL Server, Oracle, JSP
Education
Uttar Pradesh Technical University 2000 — 2003
MCA, Computer Science
Chaudhary Charan Singh University 1996 — 1999
B.Sc, Math, Physics, Chemistry
Aptech Computer Education 1995 — 1999
ADSE(H), Software Engineering, C++, SQL, Oracle, PL/SQL, Computer Applications
Humana November 2012 - Present
Humana January 2011 - November 2012
Humana August 2009 - December 2010
Skills
Microsoft Office, Microsoft Excel, SharePoint, SharePoint Designer, PowerPoint, Project Planning, Appointment Scheduling, Calendar Planning, Networking, Outlook, Auditing, Customer Service, Customer Satisfaction, Customer Engagement, Data Entry, Communication, Health Insurance, HEDIS, POD, Access, Medicare, Lotus Notes, Software Documentation, Insurance, Analysis, Call Centers, HIPAA, Health Policy, Data Analysis, Spreadsheets, Visio, Office Administration, Administrative..., Quality Improvement, Databases, Team Building, Claim, HMO
Education
Cerro Coso Community College 1997 — 2001
General Studies
Burroughs High School 1994 — 1997
High School Diploma
Confidential January 2014 - Present
Confidential April 2013 - August 2013
Humana August 2009 - April 2013
Thomson Reuters 2005 - 2009
Skills
Case Management, Managed Care, Medicaid Managed Care, Quality Assurance, Case Managment, Utilization Management, Disease Management, Physician Relations, Healthcare Consulting, Home Care, Hospice, Addiction Recovery, Data Analysis, Clinical Outcomes, Process Improvement, Project Management, Team Building, Team Leadership, Management, Leadership, Medicare, Healthcare, Healthcare Management, Medicaid, Medicare Advantage, Quality Management, Auditing, Quality Improvement, Customer Service, Hospitals, Training, Nursing
Education
Chamberlain College of Nursing 2012 — 2017
BSN, Registered Nursing/Registered Nurse
Saint Mary of Nazareth School of Nursing 1975 — 1977
ADN, Registered Nursing/Registered Nurse
County of Orange October 2013 - Present
Humana July 2012 - November 2012
Arcadian Health Plan February 2010 - June 2012
Skills
Government..., Document Review, Data Entry, Medical Records, Clerical Skills, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Office Administration, Animals, Animal Work, Mathematics, Organization, Problem Solving, Editing, Teamwork, Computer Proficiency, Sports Nutrition, Fast Learner, Data Analysis, Communication Skills, Outlook, Open Minded, Blogging, Writing, Reviews, Medical Office, Health Insurance, Research, Credentialing, Database Administration, Multi Tasking, Online Research, Online Journalism, Podcasting, Electronic Filing, Filing, Typing, Ethics, Flexible Schedule, Critical Thinking, Film Criticism, Video Games, Game Testing
Education
Cerritos College 2013 — 2013
General Office Occupations and Clerical Services
Mt. San Antonio College 2011 — 2012
Medical Billing Certificate, Medical Informatics
California High School 2002 — 2006
MetLife January 2015 - Present
MetLife June 2014 - January 2015
Humana October 2012 - January 2015
North American Senior Benefits May 2013 - May 2014
Skills
Customer Service, Teaching, Public Speaking, Sales, Insurance, Management, Event Planning, Leadership, Financial Services, Health Insurance, Retirement Planning, Strategic Planning, Life Insurance, Fixed Annuities, Disability Insurance, Analysis, Risk Management, Investments, Securities, Term Life Insurance, Team Building, Training, Nonprofits, Negotiation, Employee Benefits
Education
Christopher Newport University 1998 — 2001
B.S.B.A., Finance
Mended Little Hearts April 2015 - Present
Humana July 2005 - Present
Skills
Data Analysis, Health Insurance, Healthcare, Healthcare Information..., Medicare, Customer Service, Managed Care, Management, Team Building, Training, Process Improvement, Leadership Development, Account Management, Project Management, Quality Control
Education
Cincinnati State Technical and Community College 2010 — 2013
Registered Nursing/Registered Nurse, Drug and Alcohol Addiction Counseling
York Technical College May 2015 - Present
Cheyney University January 2011 - Present
Humana March 2008 - October 2010
Humana Military Healthcare Services October 2001 - October 2008
Skills
Office Administration
Education
Cheyney University of Pennsylvania 2011 — 2013
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
UnitedHealth Group March 2013 - Present
Humana August 2010 - April 2012
Humana 2010 - 2012
Walgreens June 2005 - October 2006
Skills
Customer Service, Data Entry, Microsoft Excel, Sales
Education
Chemeketa Community College 2002 — 2003
N/A, General Studies
North Salem High School 1991 — 1995
High school diploma, General Studies
Humana April 2015 - Present
HumanaVitality January 2013 - January 2015
Humana May 2008 - January 2013
JPMorgan Chase January 2007 - January 2008
Estate Mortgage Group, Inc January 1998 - January 2007
Skills
Management, Analysis, Loans, Customer Retention, Customer Satisfaction, Mortgage Lending, Underwriting, Customer Service, Accounting, Project Planning, Health Insurance, Managed Care, Insurance, Medicare, Disability Insurance, Employee Benefits, HMO, Account Management, Sales, Healthcare, Team Building
Education
Loyola University Chicago 2003 — 2006
Bachelor of Arts, Business/Psychology
City Colleges of Chicago-Wilbur Wright College
Associateâs Degree
Warmth of Light Spiritual Healing February 2010 - Present
Elegent Fare October 2004 - October 2014
Humana January 2010 - September 2014
Skills
People Development, Energy Healing, Leadership, Customer Service, Training, Strategic Planning, Team Building, Teamwork, Coaching
Education
Cincinnati State Technical and Community College 2004 — 2007
Three years of Associates Degree coursework completed, Computer Graphics
Frisch's Restaurants, Inc. September 2014 - Present
Humana October 2012 - 2013
Skills
Social Networking, Public Speaking, Customer Service, Strategic Planning, Social Media, Leadership Development, Training, Marketing, Time Management, Nonprofits, Data Entry, Microsoft Word, PowerPoint, Event Planning, Team Building, Microsoft Excel, Leadership, Sales, Inventory Management, Budgets, Fundraising, Microsoft Office
Education
University of Phoenix 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Psychology
Cincinnati State Technical and Community College 2001 — 2002
PCA Patient Care Assistant, Nursing Education
WORLDPAC July 2014 - April 2015
Snap-on Tools 2007 - 2013
Humana 2006 - 2007
Comair 2003 - 2006
Delta Air Lines 1994 - 2001
Before & After 1989 - 1994
Skills
Sales, Team Building, Pricing, Customer Service, Account Management, Purchasing, Retail
Education
Cincinnati State Technical and Community College 1978 — 1978
Basic Programming
Ohio College of Applied Sciences
Residential Electrical Wiring
Assurant Employee Benefits January 2014 - Present
BCI (Benefit Communication Insourcing) August 2012 - October 2014
Humana August 2010 - August 2012
Kaiser Permanente August 2005 - March 2010
Skills
educate members on thir..., Tailor presentations to..., Bilingual presentations., Hosting Open Enrollment..., Attending Health Fairs..., Implementing Worksite..., Train the Trainer (..., Employee Benefits, Health Insurance, Life Insurance, Insurance, Term Life Insurance, Benefits Administration, Leadership, Health Savings Accounts, New Hire Orientations, Disability Insurance, Brokers, Customer Service, Workers Compensation
Education
Citrus College 1986 — 1989
Business and Marketing, Marketing/Marketing Management, General
California Deparment of Insurance
Licensed, Life and Health Licenses
University of Phoenix
Marketing and sales/ Psychology, Design and Visual Communications, General
Humana June 2013 - Present
Madison Metro School District March 2009 - June 2013
MMSD 2009 - 2013
Independent March 2005 - July 2009
TPyle and Associates, LLC October 2005 - March 2009
Skills
Insurance Planning, Special Education, Insurance, Health, Customer Service, Marketing Strategy, Social Media Marketing, Marketing Communications, Employee Benefits, Small Business, Leadership Development, Teaching, Holistic Health, Supplements, Entrepreneurship, Sales, Wellness Coaching, Skin Care, Coaching, Direct Sales, Financial Planners, Event Planning, Marketing, Public Speaking, Nutrition, Social Networking, Social Media, Public Relations, Health Education, Team Building, Sales Management, Training, Fitness, Online Marketing, Online Advertising, Leadership, Fundraising, Time Management, Nonprofits, Healthcare, Strategic Planning, Event Management, Facebook, Staff Development, Team Leadership, Advertising, Blogging, Wellness, Budgets, Research
Education
Iowa State University 1979 — 1980
chemical engineering, chemistry
Century College 1977 — 1979
lab tech, chemistry
RGL Services 2012 - Present
Whelan Security 2013 - Present
Humana 2013 - 2015
Cintas 2006 - 2011
Anthem 1993 - 2006
Drackett- Bristol-Myers Squibb 1983 - 1993
Skills
Data Analysis, Process Improvement, Data Warehousing, Databases, Business Analysis, SAS, Teradata, Analysis, Data Mining, SQL, Microsoft Office, ETL, Business Intelligence, Strategy, Training
Education
Xavier University- Williams School of Business Administration
MBA
University of Cincinnati College of Business
BBA
Cincinnati State Technical and Community College 2011 — 2012
Healthcare Information Technology Program
Special Devices, Inc. September 2015 - Present
Humana June 2012 - September 2015
STMicroelectronics 2005 - July 2011
STMicroelectronics 2003 - 2005
STMicroelectronics 1998 - 2003
Solutions@Law 1995 - 2001
STMicroelectronics 1996 - 1997
Fry's Food and Drug 1993 - 1995
US Army 1989 - 1991
Skills
Troubleshooting, TCP/IP, Network Operations, Automation, Network Operating..., Operating Systems, Cisco, PC, Microsoft, Semiconductor Equipment, Documentation, Hardware, Laptops, Water Cooling, Computer Repair, Ethernet, Cabling, Windows Server, Computer Network..., Testing, Software Documentation, Manufacturing, Computer Hardware, Cisco Technologies, Active Directory, Semiconductors, Technical Support, Network Systems, Semiconductor Industry, Electronics, Network Administration, Software Development, RF, Equipment Maintenance, Network Engineering, Integration, Test Equipment, Metrology, Engineering, Management, DHCP, Help Desk Support, Failure Analysis, Design of Experiments, Process Engineering, IT Management, Training, Software Installation, SPC, Windows
Education
Western International University 2015 — 2016
Bachelor’s Degree, Informatics (Information Technology)
Chandler/Gilbert Community College 2012 — 2012
Information Technology
Western International University
Associate of Arts (A.A.), General Studies
Humana May 2008 - Present
United Health Group February 2004 - April 2008
PacifiCare 2004 - 2006
Forest 2000 - 2004
Bristol-Myers Squibb 1999 - 2000
Bristol-Myers Squibb 1992 - 1998
Squibb August 1990 - April 1994
Bristol-Myers Squibb August 1986 - August 1990
Pfizer 1982 - 1986
Skills
Digital Photography, Video Production, Platform Skills, NLP COACH, Managed Care, Marketing, Psychiatry, Medicare, Operational Excellence, NLP, Long-term Care, Pharmaceutical Industry, Endocrinology, Selling, Leadership Development, Health Insurance, Medicine, Diabetes, Magicians, Customer Retention, Territory Management, Improvisational Comedy, Management, Sales Force Development, Talent Management, Public Speaking, Sales Management, Strategic Planning, Strategy
Education
City University of Seattle 2004 — 2006
MBA, Business
Tad James Company 2005 — 2005
Master Practitioner & Coach, NeuroLinguistic Programming & Hypnosis
Pepperdine University, The George L. Graziadio School of Business and Management 1984 — 1985
MBA program
Columbia College 1978 — 1981
BA, Business
Point Loma High School 1972 — 1973
San Miguel 1969 — 1970
Herringswell Manor 1967 — 1969
General ed
Humana June 2013 - Present
Skills
Management, Leadership, Sales, Process Improvement, Customer Service, Training, Microsoft Excel, Strategic Planning, Outlook
Education
Nova Southeastern University 2015 — 2016
Master's degree, Business Administration and Management, General
The City University of New York - The City College of New York 2006 — 2010
Bachelor's degree, Development Economics and International Development
UnitedHealth Group 2007 - 2014
Accenture 2007 - 2014
Humana 2001 - 2002
Skills
Healthcare Information..., Developer, Business Analysis, Systems Analysis, Microsoft SQL Server, Sybase, T-SQL, SSIS, Requirements Analysis, Program Development, SharePoint, Facets, Software Documentation, Microsoft Office, Visio, Business Requirements
Education
Clarion University of Pennsylvania
Bachelor's Degree, Business Computer Information Systems
Penn State University
Associate's Degree, Business Computer Science / Marketing
DuBois Business College
Associate's Degree, Information Systems Support Technician
MRSi July 2014 - Present
Humana May 2012 - July 2014
Total Quality Logistics September 2011 - May 2012
Skills
Customer Service, Sales, Marketing, Management, Pharmacy Technicians, Medical Billing
Education
Cincinnati State Technical and Community College 2007 — 2010
Associate's degree, Marketing/Marketing Management, General
Miami University 2004 — 2006
Humana September 2011 - Present
LifeSynch/Humana September 2011 - May 2012
Freelance Web/Graphic designer October 2004 - September 2011
Skills
Illustrator, Flash, InDesign, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Visual Basic, SharePoint, JavaScript, ActionScript, SQL, HTML, CSS, Graphic Restoration, Visio, Photoshop, SSMS, PowerPoint, Data Analysis, Program Management, Web Design, Graphic Design, Project Management, Microsoft Office, SQL Server Management...
Education
University of Cincinnati 2006 — 2008
Multi-Media and Web Design
Cincinnati State Technical and Community College 2008 — 2009
Information Technology
Sycamore High School 2002 — 2006
Trustaff March 2010 - Present
Humana April 2008 - March 2010
U.S. Bank February 2007 - April 2008
Skills
Marketing, Customer Service, Healthcare, Nursing, Recruiting, Leadership, Sales, Talent Acquisition, Team Building, Payroll, Customer Retention, Sales Management
Education
Cincinnati State Technical and Community College 2000 — 2004
Associate's degree, Graphic Communications
Retired July 2014 - Present
Aetna May 2013 - June 2014
Coventry Health Care December 2011 - May 2013
Quest Diagnostics January 2002 - December 2011
PacifiCare Health Systems 2001 - 2002
CIGNA Healthcare 1998 - 2001
Humana 1990 - 1998
Naval Air Technical Services Facility- US Navy 1984 - 1990
Education
Chestnut Hill College
BA, English Lit and Communications
Humana September 2003 - Present
Great American Insurance September 2000 - September 2003
ENTEX 1997 - 2001
CIGNA August 1988 - August 1997
Skills
Business Process..., Six Sigma Yellow Belt, Management, Six Sigma, PMP, Process Improvement, Business Analysis, Visio, PMO, Program Management, Project Management, IT Strategy, Financial Reporting, Financial Analysis, Spreadsheets, Data Analysis, SharePoint, Microsoft Excel
Education
Cincinnati State Technical and Community College 1989 — 1991
Computer Science
Optum Health October 2011 - Present
Humana April 2008 - November 2011
Humana April 2008 - July 2010
Pur Tone Hearing Centers April 2007 - February 2008
Purtone Hearing Centers April 2007 - February 2008
Purtone Hearing Centers April 2007 - February 2008
Goodman's Interior October 2006 - April 2007
Goodman's Interior October 2006 - April 2007
Corporate Express November 2001 - February 2006
Corporate Express January 2001 - January 2006
Skills
Process Improvement, Account Reconciliation, Accounts Receivable, Accounting, Accounts Payable, Training, Payroll, Budgets, Management, Mergers & Acquisitions, Leadership, Customer Service, Sales, Analysis, Call Centers, General Ledger, Performance Management, Financial Risk, Human Resources, Credit, Time Management, Forecasting, Strategy, Coaching, Leadership Development, New Business Development, Team Leadership, Finance, Program Management, Outsourcing, Start-ups, Sales Management, Insurance, Financial Analysis
Education
Accounting, Brooklyn College
Accounting
City University of New York-Brooklyn College
acounting/Economics
City University of New York-Brooklyn College
Accounting
Kingsborough Community College
Randstad with US Bank January 2014 - Present
Humana June 2010 - February 2011
Cornerstone Consilodated Services Group, INC October 2009 - January 2010
US Postal Service December 2008 - December 2008
Staffmark October 2000 - December 2007
ABPS Personnel April 2004 - July 2005
Joseph Auto Outlet October 1999 - March 2000
Skills
Word, Excel
Education
Cincinnati State Technical and Community College 2014 — 2015
Pursuing Associates Degree of Applied Business, Hospitality Management, Freshman
Sinclair Community College 2010 — 2013
None, Health Information Management
Ohio Center for Broadcasting 2002 — 2002
None, Certificate of Completion, TV and Radio Broadcasting
Cincinnati State Technical and Community College 1998 — 1999
None, Graphics Communications
Cox Communications 2014 - 2015
Walt Disney Parks & Resorts 2010 - 2014
Highmark Inc 2007 - 2010
Consultant 2006 - 2010
Heifer International October 2006 - October 2007
Humana October 2004 - October 2005
Cingular 2000 - 2004
Skills
Diversity & Inclusion, Strategy, Corporate Communications, Talent Management, Leadership, Talent Acquisition, Leadership Development, Business Strategy, Management, Personnel Management, Consulting, Employee Relations, Recruiting, Organizational..., Employee Engagement, Internal Communications, Employer Branding, Performance Management, Entrepreneurship, Employee Benefits
Education
Chatham College 2008 — 2010
MBA, Business Administration and Management
Linkage
The University of Georgia
Bachelor of Business Administration (BBA), Finance, General
Humana October 2010 - Present
Humana August 2009 - September 2010
Northwestern Mutual December 2008 - August 2009
Skills
Employee Benefits, Health Insurance, Managed Care, Account Management, New Business Development, Sales Management, Sales, Medicare, Insurance, Strategic Planning, Selling, Customer Retention, Marketing, Team Building, Life Insurance
Education
University of Memphis 2004 — 2009
Bachelor of Science (B.S.)
Christian Brothers University
Humana July 2014 - Present
Centers for Disease Control and Prevention July 2011 - July 2014
University of Louisville School of Public Health July 2010 - July 2011
Humana December 2007 - January 2010
Humana 2003 - 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Negotiation, Java, SAS programming, Microsoft Access, SUDAAN, Epidemiology, Qualitative Research, Analysis, Program Management, Public Health, Health Policy, SPSS, Training, SAS, Literature Reviews
Education
University of Louisville School of Public Health 2009 — 2011
Master of Public Health (MPH), Biostatistics
Centre College 1999 — 2003
Bachelor of Science (BS), Mathematics
Standard Publishing May 2015 - Present
American Legal Publishing May 2013 - January 2015
Standard Publishing November 2011 - April 2013
The Art Institute of Ohio - Cincinnati October 2010 - October 2011
Humana 2008 - July 2010
Citi October 2006 - December 2008
Miami Athletic Club August 2005 - August 2006
Kempton Christian Church November 2003 - May 2005
Skills
Studio Photography, Candid Photography, Social Photography, Graphics Editing, Desktop Publishing, Photoshop, Microsoft Publisher, Customer Satisfaction, Leadership, Customer Service..., Team Building, Marketing Strategy, Admissions, Customer Service, Sales, Public Speaking, Management, Marketing, Social Media, Microsoft Office, Teaching, Training
Education
Cincinnati Christian University 1995 — 2003
Associate of Science (A.S.), Psychology
Cincinnati Christian Unviersity 1995 — 2003
Bachelors, Youth Ministry
United States Army Military Police School 1996 — 1996
Certificate of Completion, UCMJ, Radio Operation, Field Tactics
United States Marine Corps Recruit Training
Recruit Training
New Richmond High School 1991 — 1995
College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
Humana 2006 - Present
Anthem 2005 - 2006
Skills
Utilization Review, Managed Care, Medicaid, Medicare, Disease Management
Education
Cincinnati State Technical and Community College 1993 — 1995
Associate, Nursing
University of Cincinnati 1986 — 1988
Nursing
Mount St. Joseph University 1985 — 1986
HealthLinc Community Health Center July 2014 - Present
Humana February 2014 - July 2014
Concentra July 2013 - July 2014
UFCW Local 1546 H&W / Union Medical Center January 2011 - July 2013
KSJ & Associates, Inc. July 2010 - November 2010
St. John Health Center October 2006 - August 2010
Franciscan Alliance, Inc. 2006 - 2010
Franciscan Saint Anthony Hospital, Crown Point September 2007 - May 2009
US Army February 1998 - October 2008
LaPorte Medical Group May 2005 - August 2006
Skills
Utilization Management, Healthcare, Microsoft Office, Change Management, Team Building, Healthcare Management, Health, Healthcare IT, EMR, Healthcare Information..., Critical Care, Managed Care, EHR, Clinical Informatics, Hospitals, Informatics, Medicine, Physicians, Clinical Research, Leadership, Health Policy, Medicare, Strategic Planning, Patient Safety, Quality Improvement, Healthcare Industry, Family Medicine
Education
Chicago Medical School at Rosalind Franklin U-Med & Science 1993 — 1998
MD, Medicine
Illinois Institute of Technology 1989 — 1993
Bachelor's Degree, Mechanical Engineering (honors)
Humana Specialty Pharmacy 2015 - Present
Humana Inc. June 2014 - Present
Humana January 2012 - June 2014
Sanese Services August 2004 - May 2013
Walgreens May 2007 - January 2012
Skills
Baking, Cooking, Creative Writing, Pharmaceutical Industry, Pharmacy Technicians, Editing, Writing, Pharmacy, Data Entry, Prescription, Cashiering, Phone Etiquette, Cash Register, Inventory, Cash Handling Experience, Customer Service, Fast-paced, Leadership, Medicare Part D, Clerical Skills, PowerPoint, Food Preparation, Catering, Medicare, Facebook, Customer-focused Service, HIPAA, Microsoft Excel, Supervising, Food, Cake Decorating, Microsoft Office, Pharmacueticals, Telephone Skills, Filing, Highly detail oriented, Medical Records, Medical Terminology, Microsoft Works, Motivated self-starter, POS, Friendly Personality, Food Service, Receptionist Duties, ICD-9, ServSafe, Social Media, Microsoft Word, Time Management
Education
Cincinnati State Technical and Community College 2010 — 2013
Associates, Pastry Arts
University of Cincinnati 2006 — 2010
BAS, Literature/ Creative Writing
State Farm 2014 - Present
Humana October 2009 - April 2012
Humana 2009 - 2012
Education
Chattahoochee Technical College 2013 — 2014
Associate's degree, Business Administration, Management and Operations, get enroll
Coach October 2011 - Present
Humana March 2013 - February 2014
Cincinnati Children's Hospital Medical Center July 2009 - June 2012
Sisters of Notre Dame de Namur January 2005 - July 2009
Skills
Customer Service, Communication, Team Leadership, Public Speaking, Healthcare, Hospitals, Store Operations, Retail, Sales, Visual Merchandising, Training, Coaching, Communications Audits, Data Entry, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Access, Epic Systems, Kronos Timekeeping, Health Insurance, Time Management, Process Scheduler, Event Planning, Data Analysis, Critical Thinking, Organizational..., Detailed Organization, Retail Sales, Merchandising, Team Building, Fashion, Employee Training, Loss Prevention, Marketing, Social Media, Luxury Goods, Window Displays, Event Management, Community Outreach, Nonprofits
Education
Cincinnati State Technical and Community College 2007 — 2012
Associate of Arts (AA), Communication and Media Studies
Walnut Hills High School 2002 — 2006
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Humana April 2014 - Present
Family Scholar House February 2012 - March 2014
Office of Congressman John Yarmuth January 2009 - February 2012
Office of Congressman John Yarmuth November 2007 - December 2008
Progressive Majority January 2007 - August 2007
Councilman Rick Blackwell, Louisville Metro Council June 2006 - August 2006
Skills
Grant Writing, Community Outreach, Editing, Legislative, Writing
Education
The George Washington University School of Political Management 2006 — 2008
Master of Professional Studies, Political Management
Centre College 2002 — 2006
Bachelor of Arts, Government
Mercy Academy
Neace Lukens August 2006 - Present
Crawford Insurance November 2005 - May 2006
Humana May 1997 - November 2005
Skills
Insurance, Customer Service, Employee Benefits, Leadership, Management, Health Insurance, Human Resources, Sales, Manage Client..., Marketing, Healthcare, Customer Retention, Health Savings Accounts, Account Management, Workers Compensation, CRM
Education
Cincinnati State Technical and Community College
Business Management
Aetna May 2015 - Present
Humana April 2013 - May 2015
Coventry Health Care, an Aetna Company November 2012 - April 2013
Lovelace March 2011 - November 2012
University of Kentucky September 2008 - May 2010
University of Kentucky June 2009 - April 2010
Skills
Data Analysis, Healthcare Consulting, SAS, Health Policy, Healthcare Information..., SQL, Microsoft Excel, Healthcare, Quality Improvement, Access, Analysis, Healthcare Industry, Managed Care, Medicaid, EHR, Business Objects, Healthcare Management, HIPAA, Medical Economics, Outcome Medical..., Financial and..., Crystal Reports, Process Improvement, Health Economics, Hospitals, Health Insurance, Facets Reporting..., Toad, Maptitude, HEDIS, Data Warehousing, Public Health, Data Mining, Analytics, Business Intelligence, Software Documentation, Business Analysis, Databases, Medicare, Provider Network..., Microsoft Office, Macro, Stata, GIS, Hospital Contract..., Financial Modeling, Pricing, Medicare/Medicaid..., MRA, Leadership
Education
University of Kentucky 2008 — 2010
Master, Health Administration
China Pharmaceutical University 2004 — 2008
Bachelor of Science
Mercy Health (formerly Catholic Health Partners) January 2014 - Present
Cincinnati SportsMedicine & Orthopaedic Center December 2010 - March 2015
Humana December 2007 - December 2010
HME Services, Inc September 2001 - December 2007
Skills
Customer Service, Healthcare, Accounts Receivable, Medical Billing, Healthcare Management, Microsoft Excel, Medicare, Accounts Payable, HIPAA, Account Reconciliation, Bookkeeping, Management, Communication, Claim Investigation, Compliance, Claims Management, Claims Resolution, Billing Systems, Microsoft Word, Account Management, Collections, Project Management, Microsoft Office, PowerPoint, Epic Systems, Medical Records, National CPC, Medicare/Medicaid..., Managed Medicare, EHR, Claims Handling, Leadership, Revenue Cycle
Education
Cincinnati State Technical and Community College 2015 — 2019
Health/Health Care Administration/Management
Humana January 2014 - Present
Sterling Medical Staffing June 2013 - Present
University Hospital 2012 - 2013
Miami Valley Hospital 2011 - 2012
Mercy Fairfield Hospital 2008 - 2010
Mercy Mt. Airy 2007 - 2008
University Hospital 2005 - 2007
VA Medical Center 2004 - 2005
University Hospital 2003 - 2004
MERCY HOSPITAL CLERMONT 2001 - 2003
Skills
Critical Care, Nursing, BLS, Patient Safety, Hospitals, Healthcare, Healthcare Management, Clinical Research, Phlebotomy, ACLS, Cpr Certified, ICU, Acute Care, Pediatrics, Telemetry, Medical/Surgical
Education
Ohio University Athens Ohio 2011 — 2014
Master of Science in Nursing, Family Nurse Practitioner
Ohio University 2010 — 2011
Bachelor of Science (BS), Registered Nursing/Registered Nurse, Suma Cum Laude
Cincinnati State Technical and Community College 1994 — 1997
Associate of Science (AS), Registered Nursing/Registered Nurse
University of Cincinnati 1991 — 1992
Pre-Medicine/Pre-Medical Studies
Cumberland College 1984 — 1985
Early Childhood Education and Teaching
HealthPort Technologies June 2013 - Present
Altavox Telecommunications July 2012 - June 2013
Humana November 2010 - July 2012
Humana January 2007 - November 2011
Humana November 2005 - December 2006
Skills
Customer Service, Medical Terminology, Medical Records, Communication Skills, Highly detail oriented, Telephone Skills, Microsoft Excel, Microsoft Office, Listening to customers, Reading Comprehension, Customer Satisfaction, Internet, Quality Auditing, Health Insurance, Project Coordination, Project Status Reporting, Task Assignment, Computer-literate..., Grasp New Concepts..., Adapt Quickly to Change, Interact with All..., Office Equipment..., Phone Coverage, HIM Operations, Release of Information, Health Information..., High Deductible Health..., Health Savings Accounts, Flexible Spending..., Benefit Communication, Epic Systems, Notary Public, Process Improvement, Problem Solving, Employee Benefits, Healthcare, Time Management, Access, Training, Leadership, Team Building, Microsoft Word
Education
University of Cincinnati 1998 — 2004
Bachelor of Arts (BA), Communication, General
Cincinnati State Technical and Community College
AS, Health Information Management
Cincinnati State August 2014 - Present
Humana April 2014 - August 2014
Convergys October 2011 - April 2014
Convergys August 2010 - October 2011
Convergys June 2008 - August 2010
Convergys October 2007 - June 2008
The Music Shoppe March 2004 - December 2007
Skills
Sound Editing, Video Editing, Multi-track Recording, Sound Design, Foley Artist, Storyboarding, Screenplays, Adobe Creative Suite, Ableton Live, Web Design, Human Resources, Call Centers, Workforce Management, Interviews, Recruiting, PeopleSoft, Temporary Placement, Leadership, Taleo, Management, Customer Service, Applicant Tracking..., Talent Acquisition, Technical Support, IEX, Onboarding, Hiring, HRIS, Screening, Internet Recruiting, Screening Resumes, New Hire Orientations, Benefits Negotiation, Technical Recruiting, Customer Service..., JavaScript, NICE Call Recording, IEX Total View, Sourcing, Resume Writing, Benefits Administration, Music, Workforce Development, Telecommunications, Writing, Creative Writing, Customer Service..., Cooking, HTML, CSS
Education
Cincinnati State Technical and Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Audiovisual Communications Technologies/Technicians
Indiana University Bloomington 2003 — 2005
N/A, Telecommunications/Music
East Central High School 1999 — 2003
High School Diploma
Humana September 2015 - Present
Continucare Corporation May 2011 - Present
Continucare Corporation May 2009 - May 2011
Jackson Health System 2007 - 2009
HCA 2006 - 2007
University of Miami January 2001 - January 2006
Jackson Health System 1998 - 2006
Merit Behavioral Health Corporation 1997 - 1998
United HealthCare Plans of Florida Inc. 1991 - 1997
Bronx Lebanon Hospital May 1990 - June 1991
Skills
Hospitals, Healthcare Management, Managed Care, Surgery, Healthcare, Compliance, Contract Management, Physician Practice..., Contract Negotiation, Budgeting, Employee Relations, Strategic Planning, Quality Management, Negotiation, Process Improvement, Performance Improvement, Medicare, Operations Management, Problem Solving, Coaching, Business Strategy, Physician Relations, Leadership Development, Administration, HIPAA, Budgets, Physicians, Healthcare Information..., Healthcare Industry, Inpatient, Patient Safety, Pediatrics, Practice Management, Provider Relations, Quality Improvement, Revenue Cycle, Revenue Cycle Management, EHR, Healthcare Consulting, Health Policy, Medicine, Ambulatory, EMR, HMO, Medicaid, Utilization Management
Education
Manhattan College 1986 — 1991
MBA, Health Care Administration
City University of New York-Herbert H. Lehman College 1979 — 1983
B.S., Health Services Administration
Humana March 2014 - Present
Humana December 2011 - February 2014
Ohio State University Extension May 2008 - December 2011
DDS, DMD July 1979 - December 1997
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Outlook, Customer Service, English, Windows, Teaching, Analysis, Healthcare, Data Analysis
Education
Cincinnati State Technical and Community College 2010 — 2012
Associate in Applied Science, Health Information Management Technology, 4.0
University of Cincinnati 1977 — 1979
Associate's degree, Applied Science
Humana September 2015 - Present
Ingalls Health System February 2014 - Present
Humana October 2014 - September 2015
Thresholds May 2012 - January 2014
Advocate Health Care December 2000 - September 2012
Skills
Hospitals, Nursing, Healthcare Management, Healthcare, Case Management, Inpatient, Patient Safety, Cpr Certified, Mental Health, Acute Care, Treatment, Health Education, Medical/Surgical, Public Health, Nursing Education, CPR Certified, Medical-Surgical
Education
Governors State University 2010 — 2011
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
City Colleges of Chicago-Richard J Daley College 2002 — 2004
Associate of Science (AS), Registered Nursing/Registered Nurse
Humana July 2015 - Present
Humana February 2008 - Present
Skills
Nursing, Telemetry, BLS, Inpatient, Acute Care, ACLS, Healthcare
Education
Cincinnati State Technical and Community College 2005 — 2008
Associate's degree, Registered Nursing/Registered Nurse
The Christ College of Nursing and Health Sciences
Bachelor of Science Nursing, Registered Nursing/Registered Nurse
Humana June 2011 - Present
Dart International Trucking November 1977 - September 2003
Skills
Microsoft Office, Management, Research, Leadership, Training, English
Education
Chapman University 1996 — 1998
Master's degree, English Language and Literature/Letters
Chapman University
Master of Fine Arts (MFA), Creative Writing
Ledgent June 2015 - August 2015
Classic Industries October 2014 - March 2015
People to People Staffing July 2014 - October 2014
ServiceLink, a Black Knight company February 2013 - June 2014
Humana September 2009 - September 2012
Lakin Tire West June 2009 - July 2009
Macy's October 2008 - January 2009
Bandai America February 2008 - October 2008
MetroPCS October 2007 - January 2008
EMJ August 1995 - May 2007
Skills
Accounting, Payroll, Accounts Payable, Sarbanes-Oxley Act, Accounts Receivable, Account Reconciliation, Access, Financial Statements
Education
University of Phoenix 1990 — 1991
BS, Business Administration
Cerritos College 1974 — 1976
AA, Humanities
Saddleback College
Santiago Canyon College
Group Health Cooperative of South Central Wisconsin November 2013 - Present
Long Term Solutions January 2014 - Present
Humana December 2014 - Present
Always Best Care Madison September 2013 - January 2015
Capitol Lakes February 2013 - October 2013
Aras Promotions May 2012 - January 2013
MyCity Promotions August 2011 - January 2013
TEAM Enterprises November 2010 - December 2012
Skills
Primary Health Care, Ambulatory Care, Telephone Triage, Patient Education, Care Planning, Chronic Care Management, Geriatric Nursing, Long-term Care, Long Term Care Insurance, Epic Systems, Public Speaking, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Event Management, Product Marketing, Social Media Marketing, Brand Ambassadors, Promotions, Hosting Events, Microdermabrasion, Radio Broadcasting, Radio Advertising, Modeling, Social Media, Advertising
Education
University of Wisconsin-Madison 2007 — 2012
Bachelor's Degree, Nursing Science
University of Wisconsin-Madison 2007 — 2012
Bachelor's Degree, Communications- Rhetoric
City College of San Francisco 2009 — 2009
Humana April 2013 - Present
Employers Choice Plus August 2012 - February 2013
Medco July 2008 - December 2011
Skills
Sales, Employee Benefits, Training, Employee Training, Marketing, Marketing Management, Marketing Communications, Sales Operations, Direct Sales, Strategic Communications, Communication Skills, Telemarketing, Telecommunications, Acting, Customer Engagement, Customer Service, New Business Development, B2B Marketing, B2B Marketing Strategy, B2B Sales, Pharmacy Benefit..., Human Resources
Education
Cincinnati State Technical and Community College
NSC Global May 2015 - Present
Sun Chemical March 2014 - April 2015
Humana December 2013 - March 2014
Citi January 2013 - December 2013
RDI Marketing Services 2012 - 2012
Convergys September 2007 - July 2010
Skills
Workforce Management, Workforce Analytics, Workforce Planning, Call Routing Systems, Operations Management, Offshore Outsourcing, IT Operations, SAP, Business Strategy, Outsourcing, Project Management, IT Management, Change Management, Avaya Witness, I3, Impact 360, ALM, symposium, Avaya Aura, Call Centers, Elite Multichannel, Five9, CRM Databases, Visio, Blue Pumpkin, HTML, XML, Outlook, Microsoft Office, aspect, Lotus Notes, Microsoft Operating..., CCE, Simpliview, Call center start-up, Strategic Planning, SharePoint, Management, Forecasting, Staff Development, Media Planning, Technical Support, Marketing, Account Management, Social Media, Digital Marketing, Marketing Communications, Process Improvement, Customer Service, Sales Management
Education
Cincinnati State Technical and Community College
Computer Software Engineering
Northern Kentucky University
Pre-Medicine/Pre-Medical Studies
Humana April 2014 - Present
City of Hampton April 2005 - April 2014
Virginia General Assembly June 2002 - April 2005
Pender & Coward, P.C. January 2001 - June 2002
Skills
Trained Facilitator, Mediation Training, Skilled Relationship..., Project Coordination, Community Outreach, Community Engagement, Community Building, Government, Policy, Facilitators, Program Management, Volunteer Management, Public Policy, Mediation, Program Development, Community Organizing, Organizational..., Community Development, Policy Analysis
Education
Troy University 2008 — 2010
Master of Public Administration (MPA), Public Management
Christopher Newport University 1996 — 2000
Bachelor of Science (B.S.), Government Administration
Humana October 2013 - Present
Molina Healthcare March 2012 - Present
Molina Healthcare September 2009 - March 2012
Vinotemp International March 2008 - September 2009
Education
Cerritos College 2002 — 2003
John Glenn High School 1998 — 2002
Diploma, General Studies
Rehab Case Management Co-morid Case ManagementCoventry Health CareNovember 2013 - Present
Centene Corporation November 2011 - September 2013
Humana September 2010 - April 2011
Appalachian Regional Healthcare System 2006 - 2009
Barr-thorn Industries September 2002 - November 2005
Skills
Nursing, Pharmaceutical..., Marketing Communications, Medical Management, Pharmaceutical..., HIPPA, NCQA, Management, HIPAA, Compounding, Utilization Management, Disease Management, Medicaid, Medicare, Patient Advocacy, Home Care, Managed Care, Utilization Review, Healthcare
Education
Chamberlain College of Nursing
Bachelor of Nursing, Registered Nursing/Registered Nurse
University of Pikeville
Nursing
Humana December 2014 - Present
BellaOnline.com January 2009 - Present
Wellpoint Anthem via Aerotek Staffing October 2014 - December 2014
Buck Consultants March 2008 - October 2014
Siemens Energy January 2007 - January 2008
Cincinnati State February 2005 - December 2006
Skills
Newsletters, Proofreading, Editing, Social Networking, Creative Writing, Blogging, Content Writing, Web Content, Press Releases, Social Media, Public Speaking, Teaching, Books, Research, Public Relations, Freelance Writing, Microsoft Word, Microsoft Excel, Nonprofits, Wordpress, Filing, Indexing, Direct Mail, UPS Shipping, usps shipping, Typing, Transcription, PowerPoint, Microsoft Publisher, Employee Benefits, WordPress, Content Management, Technical Writing, Copywriting
Education
University of Cincinnati 2014 — 2015
Professional Development Classes, Microsoft Office
Cincinnati State Technical and Community College 2003 — 2006
Technical Communication
Cincinnati State Technical and Community College
Associate’s Degree, Business Management
Humana April 2014 - Present
Still Fresh Barber Shop October 2012 - Present
Trendsetters Barbershop June 2011 - October 2012
Hair Aces December 2010 - May 2011
Skills
Hair Cutting, Salons, Eyebrow, Cuts, Hair Care, Beauty Industry, Barbering, Entertainment, Photo Shoots, Precision Haircutting, Public Relations, Razor Cutting, Retail, Small Business, Social Networking, Styling
Education
Cincinnati School of Barbering and Hair Design 2009 — 2010
Barbering
Cincinnati State Technical and Community College 1994 — 1997
Humana March 2014 - Present
Netrada July 2012 - June 2014
Netrada June 2007 - July 2012
Skills
Clerical Skills, Customer Service, Database Administration, Outlook, Access, Telephone Skills, Business Analysis, Call Centers, Data Entry, Quality Assurance, Windows, Invoicing, Administrative..., Teamwork, Office Administration, Time Management, HTML, Team Building, Leadership, Microsoft Office, Microsoft Excel, Public Speaking, Social Networking, Leadership Development, PowerPoint, Coaching, Sales, Microsoft Word, Strategic Planning, Training, Nonprofits, Research, Project Management, Process Improvement, Budgets, Teaching
Education
University of Cincinnati 2011 — 2014
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Cincinnati State Technical and Community College 2008 — 2011
Associate's degree, Business Administration and Management, General
Humana December 2014 - Present
Humana October 2011 - Present
Skills
Microsoft Word, Microsoft Office, Health Insurance, Access, Insurance, Leadership, Process Improvement, Customer Service, Data Analysis, Microsoft Excel, Team Building
Education
Sullivan University 2005 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Champlain College 1986 — 1988
Associate of Arts and Sciences (A.A.S.), Tourism and Travel Services Management
Humana July 2015 - Present
Allied Healthcare January 2015 - Present
Memorial Hermann Health System August 2013 - November 2014
Amerigroup June 2011 - August 2013
Surgical Care Affiliates August 2010 - May 2011
Memorial Hermann Healthcare System March 2009 - August 2010
Skills
Healthcare, Acute Care, Critical Care, Hospitals, IV, Inpatient, Medical-Surgical, Medication..., Nursing, Wound Care
Education
Chamberlain College of Nursing 2015 — 2018
BSN to MSN (FNP), Nursing
Excelsior College 2007 — 2009
Associate's degree in Nursing, Registered Nursing/Registered Nurse
Old Yella Rooster Enterprises February 2014 - Present
Insurance Licensing Services of America, Inc. November 2012 - Present
Orgill/Singer & Associates November 2005 - September 2010
Clark County Association of Health Underwriters July 2008 - July 2010
Acordia 1995 - 1997
Humana 1993 - 1995
Humana 1993 - 1995
Skills
Professional Liability, Commercial Insurance, Property & Casualty..., Workers Compensation, General Insurance, Casualty, Health Savings Accounts, Disability Insurance, Brokers, Strategic Planning, Customer Service, Insurance Brokerage, Term Life Insurance, Insurance, Life Insurance, Employee Benefits, Underwriting
Education
Chapman University 1963 — 1967
Bachelor of Arts (BA), Music
Tustin High School 1959 — 1963
Humana June 2012 - Present
Cincinnati Bell March 2009 - June 2012
Cincinnati Bell January 2006 - March 2009
Cincinnati Bell March 2004 - January 2006
Cincinnati Bell June 2000 - March 2004
Skills
Call Center, Analysis, Forecasting, Customer Satisfaction, Vendor Management, Customer Service, Supervisory Skills, Team Leadership, Recruiting, Telecommunications, Process Improvement, Customer Retention, Training, Call Centers, Workforce Management, Human Resources, Management
Education
Northern Kentucky University 2013 — 2016
Bachelor of Arts (BA), Organizational Leadership
Cincinnati State Technical and Community College 2000 — 2003
Associates, Business Management
Humana August 2012 - Present
Humana January 2012 - August 2012
HumanaVItality June 2011 - January 2012
Humana, Inc. March 2008 - May 2011
Humana March 2007 - March 2008
Humana February 2004 - April 2007
Skills
Process Improvement, Project Management, Product Development, Business Strategy, Leadership, Medicare, Health Insurance, Managed Care, Competitive Analysis, Insurance, Healthcare, Medicaid, Strategic Planning, HIPAA, Healthcare Industry, Healthcare Management, PMO, Program Management
Education
Robert Morris University 1989 — 1994
MBA, Business
Ohio University 1984 — 1985
MA, Speech & Language Pathology
Clarion University of Pennsylvania 1980 — 1984
BS, Speech Language Pathology & Audiology
Humana September 2007 - Present
Humana May 2005 - September 2007
Cincinnati Children's Hospital October 2000 - May 2005
Education
University of Cincinnati 2002 — 2005
Bachelors of Science, Humana Resources Management
Cincinnati State Technical and Community College 2000 — 2002
Associates, Business Administration
Humana August 2012 - Present
Shell March 2011 - August 2012
Telereal Trillium London June 2010 - February 2011
Infosys Technologies Ltd July 2006 - December 2009
Skills
Business Intelligence..., SQL Server 2000-2008, Visual Paradigm, MS Office Suite, VISUAL STUDIO, ASP.NET, SSIS, SSAS, Programming C#, C++, SSRS, DW/BI, ETL, Business Intelligence, Data Warehousing, SQL Server, C#, .NET, Analysis Services, T-SQL, SQL, OLAP, TFS, LINQ, Microsoft SQL Server, Visual Studio, Microsoft Office, Integration, Web Applications, Architectures
Education
City University London 2010 — 2010
Master's degree, Software Engineering
Humana January 2013 - Present
CoupSmart March 2012 - September 2012
Siemens 2008 - 2009
Skills
CSS, SSIS, Software Development, JavaScript, SSRS, Microsoft SQL Server, T-SQL, SQL DB2, HTML, Visual Basic, Data Analytics, Database Design, Database Development, Relational Data Modeling, MySQL
Education
Cincinnati State Technical and Community College 2007 — 2009
Humana June 2002 - Present
Skills
Hospitals, Team Building, Contract Negotiation, EHR, Budgets, Management, Employee Benefits, Leadership, Program Management, Project Management, Marketing Strategy, Operations Management, EMR, Practice Management, Program Development, Provider Relations, Home Care, Network Development, Medicare, Public Relations, Medicare Part D, Disease Management, Business Strategy, Medicaid, New Business Development
Education
City University of New York City College 1967 — 1969
BBA, Accounting, Finance
Kingsborough Community College 1965 — 1967
AA, Liberal Arts
Humana May 2008 - Present
Humana 2003 - May 2008
Humana September 1991 - August 2003
Skills
Operations Management, Outstanding Customer..., Offshoring, Training &..., Call Center, Process Improvement, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Process Management, Performance Management, Quality Assurance, Team Leadership, Outsourcing, Six Sigma, Customer Service, Call Centers, Insurance, Training, Coaching, Data Analysis, Employee Benefits, Team Building, Change Management, Leadership, Cross-functional Team..., Vendor Management, Management, Business Analysis, Business Process..., Business Process, Program Management, CRM, Strategy, Analysis, Employee Training, Healthcare, Software Documentation, PMP, Project Management, Visio
Education
Colorado Technical University 2009 — 2012
Bachelors of Science, Management/Project Management, 3.86
Cincinnati State Technical and Community College 1980 — 1982
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Butler County Safe Communities May 2013 - Present
Humana January 2009 - December 2011
Humana January 2009 - December 2011
Skills
Store Management, Retail Sales, Customer Service, Cashiering, Inventory Management, Inventory Control, Store Operations, Customer Satisfaction, Profit, Microsoft Office, Microsoft Word, Microsoft Excel, Cash Register, Project Management, Project Planning, Project Coordination, Prezi, Pharmacy, Funeral Homes, Volunteering, Presidency, Treasury, certified pharmact..., Telephone Skills, HIPAA, ICD-9, Management, Leadership
Education
Miami University 2012 — 2014
Bacehlor of Science, Health Information Technology
Cincinnati College of Mortuary Science 2005 — 2007
Bachelor of Applied Science (BASc), Funeral Service and Mortuary Science
Humana January 2014 - Present
Humana June 2012 - January 2014
Humana March 2012 - June 2012
Humana June 2010 - March 2012
Humana January 2009 - June 2010
Humana December 2006 - January 2009
Appriss June 2006 - December 2006
Papa John's International June 2004 - August 2005
Skills
Agile Methodologies, Scrum, SDLC, Business Analysis, Agile Project Management, Requirements Gathering, PMP, Business Requirements, PMO, Enterprise Software, Process Improvement, Software Project..., IT Strategy, Requirements Analysis, Project Portfolio..., Waterfall, Business Intelligence, User Acceptance Testing, Systems Analysis, Data Warehousing, Business Process..., IT Management, Integration, Business Process
Education
Christian Brothers University 2001 — 2003
Bachelor of Science (BS), Information Technology and Management
Humana February 2009 - Present
Walmart September 2005 - January 2014
Albertsons August 2003 - August 2005
Skills
Pharmacists, Medicare Part D, Prescription, Pharmacy Benefit..., Pharmacy Practice, Board Certified..., Certified Immunizer
Education
University of Colorado at Denver 2012 — 2016
Doctor of Pharmacy (Pharm.D.), Pharmaceutical Sciences
Chung-Ang University 1996 — 1999
Master's degree, Pharmacy
Chung-Ang University 1991 — 1995
Bachelor of Pharmacy (B.Pharm.), Pharmacy
Advanced Diabetic Solutions November 2013 - Present
Advanced Diabetic Solutions November 2013 - Present
Humana October 2013 - Present
Assurant Solutions December 2012 - Present
Transamerica Life Canada November 2012 - Present
Monumental Life Insurance October 2012 - Present
Lowcountry Pregnancy Center January 2006 - Present
Better Excellent Management, LLC. January 2001 - Present
Lowe's Home Improvement August 1998 - June 2002
Walmart October 1979 - June 1998
Skills
Customer Service, Microsoft Excel, Microsoft Office, Budgets, Operations Management, Microsoft Word, Team Building, Management, Strategic Planning, Facilities Management, Project Management, PowerPoint, Negotiation, Sales Management, Social Networking, Social Skills, Supply Chain, Staff Supervision, Retail, Invention, Transportation, Janitorial, Inspection, Purchase Orders, Retail Packaging, Volunteering, Training, Schedule, New Hire Orientations, Export-Import, Data Loading, Receivers, Order Processing, Purchasing, Loss Prevention, Pastoral Counseling, Customer Satisfaction, Pageants, Wedding Planning, Coordinating Events, Insurance, Health Insurance, Inventory Management, Time Management, Sales, Leadership, Merchandising, Process Scheduler, Data Entry, Outlook
Education
Charleston Southern University 1983 — 1985
Wando High School
Express Scripts April 2014 - Present
Humana June 2013 - April 2014
Barnes Jewish Hospital January 1992 - June 2013
Barnes-Jewish Hospital January 1992 - November 2006
Skills
Healthcare, Management, Leadership, Teamwork
Education
Goldfarb School of Nursing at Barnes-Jewish College 2004 — 2006
Bachelor’s Degree, Nursing
Chamberlain College of Nursing 1999 — 2001
Associate’s Degree, Nursing
Humana June 2012 - August 2015
Donnellon McCarthy, Inc. February 2011 - June 2012
Shapiro Painting January 2006 - February 2011
Procter & Gamble 2003 - 2005
Procter & Gamble 2000 - 2002
Skills
Account Management, New Business Development, Sales, Cold Calling, Customer Service, Direct Sales, Marketing, Negotiation, Sales Presentations, Solution Selling, Business Development, Microsoft Office, Forecasting, B2B, Sales Operations, Leadership, Sales Process
Education
Northern Kentucky University 2006 — 2009
BS, Economics
Cincinnati State Technical and Community College
AAS, Finance
Dale Carnegie 2000 — 2000
Effective Communications and Human Relations
Moeller High School
Every Body Health and Fitness Inc. January 1994 - Present
Humana January 2006 - March 2009
Farmers Insurance February 2002 - March 2005
Skills
Insurance, Property & Casualty..., Casualty, General Insurance, Health Insurance, Umbrella Insurance, Sales Presentations, Group Presentations, Account Management, Term Life Insurance, Whole Life, Life Insurance, Marketing, Disability Insurance, Universal Life
Education
Walden University 2010 — 2013
Doctor of Business Administration, International Business, 3.6
City University of Seattle 2006 — 2009
Master of Business Administration (MBA), Business Administration and Management, General, 3.1
The Evergreen State College 2000 — 2001
Bachelors of Arts, Business Administration and Management, General
South Seattle Community College 1993 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
TriHealth Hospital Inc January 2013 - Present
Evendale Medical Center March 2009 - December 2012
UMR, United Healthcare Company 2005 - 2007
Humana 1998 - 2005
Skills
Health Insurance, Medicare, Medical Coding, HIPAA, Medicaid, Managed Care, Healthcare, Practice Management, Healthcare Information..., EMR, EHR, Healthcare Management, Accounts Receivable, Hospitals, Process Improvement, Insurance, Account Management, Analysis, Revenue Cycle, Medical Billing, Software Documentation, Team Building, Customer Service
Education
Thomas Moore College 2013 — 2015
Health Care Administration
Cincinnati State Technical and Community College 2012 — 2012
Certificate Health Information Mangement, Implementation Manager
Humana August 2013 - Present
US Army May 2011 - July 2013
US Army April 2008 - May 2011
TRICARE Management Activity December 2004 - April 2008
PCS Health Systems 1999 - 2000
Skills
Pharmacy, Healthcare, Program Management, Leadership, Medicare Part D, Team Building, Analytic Problem Solving, Strategic Communications, Managed Care, Leading Diverse Teams, Pharmacy Benefit..., Medicine, Healthcare Industry, Healthcare Management, Policy, Informatics, Establishing..., Federal Healthcare, Healthcare Information..., DoD, Medicare
Education
University of Oklahoma 1987 — 1992
BS, Pharmacy
City University of Seattle 2001 — 2004
MBA, Information Systems
Hudson July 2014 - Present
The Depository Trust & Clearing Corporation January 2014 - Present
Humana November 2013 - January 2014
URS Corporation January 2013 - October 2013
UPS December 2012 - December 2012
IT Authorities October 2012 - October 2012
Vology April 2012 - August 2012
OSI Restaurant Partners, LLC July 2007 - April 2012
PC Innovators January 2006 - January 2007
Bank of America January 2002 - January 2006
Skills
SCCM, AppSense, Cisco Technologies, Switches, Routers, Juniper, Troubleshooting, Telecommunications, Firewalls, VPN, Microsoft Office, Routing, Cisco IOS, Wireless, LAN/WAN, BGP, Cisco, Active Directory, Windows, Network Administration, Problem Solving, Computer Hardware, SSL, Meru, Windows 7, Software Installation, System Deployment, Testing
Education
Tampa Technical Institute 1999 — 2001
Associate of Science Degree, Electronics and Computer Engineering Technology
John Jay College of Criminal Justice 1988 — 1989
Criminal Justice
Humana November 2011 - Present
Universal American November 2010 - November 2011
WellCare April 2008 - October 2010
Miller Medicine School, University of Miami January 2008 - April 2008
Education
Indiana University - Kelley School of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Florida International University 2004 — 2007
Master, Statistics
Chongqing University 1993 — 1997
Humana March 2014 - Present
State Farm Insurance April 2012 - March 2014
State Farm Insurance December 2011 - April 2012
State Farm Insurance May 2010 - August 2010
Skills
Staffing Services, Temporary Staffing, Recruiting, Facebook, Social Media, Event Planning, PowerPoint, Public Speaking
Education
Indiana University - Kelley School of Business 2014 — 2016
Master of Business Administration (MBA)
Chapman University, The George L. Argyros School of Business and Economics
Business Administration, Emphasis: Marketing, Entrepreneurship Minor: Economics
Chapman University
Bachelor of Business Administration (B.B.A.), Marketing
currently not working, looking for the right position. April 2015 - Present
Humana February 2012 - April 2014
Providence Medical Center October 2008 - January 2012
Nashville, TN January 2002 - June 2008
Three Rivers Health February 1999 - January 2002
Skills
Healthcare, HIPAA, Epic Systems, Healthcare Management, Case Management, Case Managment, Clinical Research, Hospitals, Leadership, Nursing, Acute Care, Healthcare Consulting, Inpatient, EHR, Patient Safety, Physician Relations, Managed Care, BLS, Revenue Cycle, Home Care, Medicare
Education
Chapman University 1980 — 1984
M.S.; B.S., Health Sciences
Niagara University 1960 — 1963
Diploma, Nursing
Humana November 2008 - Present
North Hampton Police Department February 1993 - December 2006
Skills
Health Insurance, Insurance, Life Insurance, Disability Insurance
Education
Granite State College
Bachelor's Degree, Business Administration and Management, General
Champlain College
Associate's Degree, Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Humana January 2014 - Present
Humana May 2012 - January 2014
Clemson University August 2010 - June 2012
OSHA June 2010 - August 2010
Riverside Health System July 2005 - July 2007
Skills
SPSS, Job Analysis, Psychology, Data Analysis, Organizational..., Leadership Development, Research, Survey Design, Statistics, Employee Relations, Instructional Design, Public Speaking, Organizational..., Human Resources, Performance Management, Event Planning, Career Development
Education
Clemson University - College of Business and Behavioral Science 2011 — 2016
ABD, Industrial/Organizational Psychology, Occupational Health Psychology concentration
Clemson University - College of Business and Behavioral Science 2007 — 2011
M.S., Applied Psychology
Christopher Newport University 2002 — 2005
B.S., Psychology
Humana June 2012 - Present
Johnson Controls February 2011 - June 2012
LA Care Provider August 2010 - February 2011
Molina Healthcare April 2009 - June 2010
Queens Care Family Clinics January 2008 - October 2008
Thums Long Beach Company October 2007 - January 2008
Indymac Bank 2003 - 2007
Skills
Microsoft Excel, Administrative..., Microsoft Office, Lotus Notes, Visio, PowerPoint, Certified Payroll, Microsoft Word, Oracle Reports, Typing, Bilingual Proficiency, Spanish, Project Coordination, Project Management, Access, Invoicing, Coordination, Outlook, SharePoint, Travel Planning, Expense Reports, Workplace Relations, Workplace Solutions, Customer Service, Business Analysis, Microsoft Project, Team Building, Healthcare, Investor Relations..., Organizational..., Organization Skills, Writing, Health Insurance
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, TBD
University of Phoenix 2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations, 3.0+ GPA
Cerritos College 1996 — 2001
Associate of Arts and Sciences (AAS), General Studies, 3.0+ GPA
3M Health Care May 2012 - Present
UASI - United Audit Systems, Inc. August 2012 - Present
Mercy Health Partners July 2011 - April 2012
St. Elizabeth Healthcare October 2002 - July 2011
Humana 1996 - 2002
Skills
Medical Coding, EMR, Documentations, EHR, HIPAA, Health Information..., Healthcare, Healthcare Information..., Epic Systems, Healthcare Management, Hospitals, ICD-10, Inpatient, JCAHO, Revenue Cycle, Software Documentation
Education
Cincinnati State Technical and Community College 1989 — 1991
Associate, Health Information Management
Humana July 2013 - Present
Walgreens Health Initiatives May 2008 - Present
American Airlines March 1985 - May 2008
Skills
Management, Customer Service, Call Centers, Performance Management, Microsoft Excel, Microsoft Word, Training, Team Building, Process Improvement, Leadership Development, Customer Satisfaction, Employee Relations, Coaching, Human Resources, Sales, Leadership
Education
Cincinnati State Technical and Community College 1983 — 1985
accounting
Diamond Oaks Vocational school 1981 — 1983
executive secretary
north college hill high school 1979 — 1981
diploma, general
Humana February 2015 - Present
Norton Healthcare July 2012 - February 2015
Jewish Hospital & St. Mary's HealthCare February 2002 - June 2012
Skills
Healthcare Management, Clinical Research, Acute Care, Inpatient, EMR, Healthcare Information..., Medical/Surgical, PALS, Cpr Certified, Patient Education, Medical-Surgical
Education
Chamberlain College of Nursing 2015 — 2017
FAMILY NURSE PRACTITIONER
Indiana Wesleyan University 2005 — 2008
Master's of Nursing - Administration, Nursing Administration
Frontier School of Midwifery and Family Nursing
Gap Inc. September 2012 - May 2013
Humana October 2011 - September 2012
Target August 2009 - October 2011
Skills
Merchandising, Customer Service, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Cincinnati State Technical and Community College 2013 — 2015
Still Attending
Harmony Community School 2002 — 2006
High School Diploma
Humana July 2007 - Present
Skills
Health Insurance, Customer Retention, Strategic Planning, Healthcare, Whole Life, Liability, Process Improvement, Leadership, Marketing, Sales Presentations, Casualty, Selling, Customer Satisfaction, Training, Business Analysis, Claims Management, Medicaid, Critical Illness, Risk Management, Relationship Management, Underwriting, Disability Insurance, Sales
Education
Christian Brothers University
B.S., Business, Management, Marketing, and Related Support Services
City of Cincinnati May 2012 - Present
Morgan's Roadhouse February 2011 - Present
Humana 2010 - 2011
Express Scripts October 2008 - July 2010
Skills
Computer Literate, Phone Skills, Escalation
Education
Cincinnati State Technical and Community College 2010 — 2013
Biomedical Engineering/Business, Biomedical Engineering/Business
Oak Hills High School 2004 — 2008
High School Diploma, N/A
Humana June 2009 - Present
City of Burnsville September 1984 - May 2009
Allina Hospitals & Clinics December 1981 - May 2002
Education
Century College 1980 — 1981
technical accrediation, Intensive CAre
Hennepin Technical College 1980 — 1980
Emergency Medical Technician, Same
Marquis Yachts, LLC September 2012 - Present
Aurora BayCare Medical Center March 2004 - April 2012
Aurora BayCare Medical Center March 2004 - March 2012
Humana August 1999 - March 2004
Nancy A. Kosnarpage 2 March 1999 - August 1999
Humana February 1997 - March 1999
Humana July 1991 - February 1997
Skills
Human Resources, Recruiting, Payroll, Employee Benefits, Training, HRIS, Interviews
Education
Green Bay Southwest High School 1980 — 1984
High School Diploma, General Studies
청강아카데미학원 1980 — 1984
High School, General Studies
Microsoft Partner October 2011 - Present
iCAN2 April 2010 - Present
Humana July 2007 - August 2011
Procter & Gamble August 2005 - June 2007
Skills
Account Management, Strategic Planning, Sales Management, Sales, New Business Development, Team Building, Customer Service, Leadership, Marketing, Coaching, Marketing Strategy, Direct Sales, Process Improvement, Cold Calling, Training, Sales Operations, Project Management, Negotiation, Team Leadership, Sales Presentations
Education
Cincinnati State Technical and Community College 2006 — 2009
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
University of Cincinnati College of Business 1988 — 1993
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Tenet Healthcare July 2008 - Present
Humana June 1998 - June 2008
Pomona Valley Hospital Medical Center 1990 - 1995
Skills
HIPAA, Healthcare Consulting, Healthcare Information..., Employee Benefits, Vendor Management, Strategic Planning, PMP, Project Management, Data Analysis, Medicaid Managed Care, Building Relationships, Medicare Advantage, Utilization Management, Medicaid, Customer Service, Medical Billing, Provider Relations, EMR, Contract Negotiation, Healthcare
Education
Chaffey College 1967 — 1969
Nursing, Registered Nursing/Registered Nurse
Fontana High School 1964 — 1967
High School Degree, General Studies
Citizens Property Insurance July 2005 - Present
Avon January 2005 - Present
Humana November 1997 - January 2003
Skills
Insurance, Underwriting, Claim, Property & Casualty..., Health Insurance, Workers Compensation, Employee Benefits, Claims Management, Data Analysis, Reinsurance, Benefits Administration, Risk Management, Analysis, Process Improvement, Access
Education
Chesapeake College
Associate of Arts and Sciences (AAS), Sociology
Seasons Hospice & Palliative Care April 2015 - Present
Humana June 2013 - Present
VITAS Innovative Hospice Care December 2004 - August 2009
Visiting Nurses Association New Jersey September 2003 - June 2004
Mountain Lakes Community Church September 2002 - June 2004
Mercy College May 1998 - September 2002
Skills
Hospitals, Mental Health, Pastoral Counseling, Bereavement counseling, Spiritual Counselor, Social Justice, Preaching/Teaching, Hospice & Palliative..., Nonprofits, Public Speaking, Academic Advising, Healthcare Management
Education
Drew Theological Seminary 2001 — 2005
Master of Divinity (M.Div.), Pastoral Counseling and Specialized Ministries, Magna Cum Laude
Stamford Hospital - Stamford Connecticut 1997 — 1998
Residency Program - Completed, Clinical Pastoral Education - Post Graduate
Union Theological Seminary 1994 — 1996
M.A. Theology, Psychiatry & Religion
City University of New York 1990 — 1994
Bachelor’s Degree, Psychology, Cum Laude
Humana 2012 - Present
TriWest 2011 - 2012
Skills
Disability Insurance, Medicaid, Nursing, Managed Care, Medicare, Healthcare, Health Insurance, Utilization Management, Healthcare Management, Case Managment, EMR, Home Care, Medical Records, ICD-9, Healthcare Consulting, Provider Relations, Medical Terminology, Physician Relations, Healthcare Information..., HIPAA, Disease Management, Healthcare Industry, Health Policy, Patient Safety, Utilization Review, Patient Advocacy, Quality Improvement, Medical Billing, CPT, JCAHO, HEDIS, Medical Coding, EHR, Health Education, Informatics, Medicaid Managed Care, Medication..., Network Development, Patient Education, Physicians, Revenue Cycle, Medical Compliance, Hospitals, Process Improvement
Education
Chapman University
Master's degree, Health/Health Care Administration/Management
Chapman University
Master of Health Administration
Cabot Underwriters, LLC August 2013 - Present
Humana December 2007 - January 2013
KMG America April 2005 - December 2007
Allianz Life Insurance Company August 1997 - April 2005
Fortis Benefits 1980 - 1995
Skills
Insurance, Health Insurance, Underwriting, Claim, Property & Casualty..., Commercial Insurance, Life Insurance, Brokers, Disability Insurance, General Insurance, Term Life Insurance, Employee Benefits, Medicare, Reinsurance, Claims Management, Workers Compensation, Liability, Casualty, Long-term Care, Fixed Annuities, Actuarial Science
Education
Century College 1976 — 1978
Humana August 2011 - May 2013
Cave Creek Unified School District July 2010 - July 2011
CIGNA Healthcare June 2010 - July 2011
Skills
Administrative..., Office Administration, Front Office, Filing, Typing, Payroll, Customer Service, Office Management, Education, Ordering Office Supplies, Data Entry, ICD-9, Health Insurance, Microsoft Excel, Healthcare, HIPAA
Education
Cerritos College
90 SEMESTER UNITS, Business and Real Estate
Rio Salado College
N/A, Pharmacy Technician/Assistant
Humana October 1998 - Present
Skills
Medicare, Health Insurance, Team Building, Insurance, Process Improvement
Education
Chattahoochee Technical College
Associate's Degree, Computer and Information Sciences and Support Services
TriHealth February 2013 - Present
Humana March 2008 - July 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Compliance, Work Ethic, Time Management, Healthcare, Epic Systems
Education
Northern Kentucky University 2012 — 2013
Bachelor's degree, Organizational Leadership
Cincinnati State Technical and Community College 2009 — 2011
Associate of Arts and Sciences (AAS), Applied Science
Humana June 2009 - Present
City of Burnsville September 1984 - May 2009
Allina Health December 1980 - June 2002
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, Customer Service, Outlook, English, Management, Windows, Photoshop
Education
Allied Health College 2008 — 2009
Vocational Certification, Medical Coding Certification
Century College 1980 — 1981
Vocational completion certificate, Intensive Care Paramedic
GE Aviation August 2012 - Present
Humana June 2007 - July 2012
Education
Cincinnati State Technical and Community College 2003 — 2005
Nursing
McAuley High School
Cheyney University January 2011 - February 2014
LexisNexis/Today's Staffing January 2010 - December 2010
Humana April 1998 - September 2009
Skills
Office Administration, Customer Service, Higher Education, Health Insurance, Life Insurance, Disability Insurance
Education
Cheyney University of Pennsylvania 2011 — 2014
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Humana September 2014 - Present
UnitedHealth Group March 2012 - August 2014
UnitedHealth Group May 2010 - March 2012
Kindred Healthcare July 2001 - April 2010
Kindred Healthcare July 1993 - July 2001
Memorial Hospital July 1986 - October 1993
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Healthcare Management
Education
Chattanooga State Community College 2000 — 2002
Associate's Degree, Registered Nursing/Registered Nurse
Virginia Commonwealth University 1985 — 1986
Master's Degree, Social Work
Missouri State University 1981 — 1985
Bachelor's Degree, Social Work, Psychology
Humana July 2007 - Present
Education
Christian Brothers University
Bachelor of Science (B.S.), Marketing
Humana June 2014 - Present
Brookdale Senior Living October 2013 - May 2014
Brookdale Senior Living February 2010 - July 2013
Baptist Medical Center February 1995 - July 2010
Huntsville Hospital January 1992 - December 1993
Humana Hospital 1988 - 1991
Skills
Direct Patient Care, Patient Safety, Patient Advocacy, Quality Patient Care, Microsoft Office, Microsoft Excel, Microsoft Word, Healthcare, Surgery
Education
Chamberlain College of Nursing 2012 — 2014
Bachelor's degree, Registered Nursing/Registered Nurse
John C Calhoun State Community College 1990 — 1993
Associateâs Degree, RN NUrsing
J F Drake State Technical College 1988 — 1989
LPN, LPN program
Kaiserslautern High School
Humana 2012 - 2014
Education
Cincinnati State Technical and Community College 2011 — 2016
Associate's degree, Business Administration and Management, General
Humana November 2014 - Present
Education
Cincinnati State Technical and Community College 2015 — 2017
Associate's degree, Business Administration and Management, General