Humana Company
Industry: Managed care company
DescriptionHumana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. As of 2014 Humana had over 13 million customers in the U.S., reported a 2013 revenue of US$41.3 billion, and had 51,600 employees. Headquarters: Louisville, Kentucky, United States Number of employees: 41,146 (2018) August 18, 1961; 57 years ago (as Extendicare Inc.); Louisville, Kentucky, U.S CEO: Bruce D. Broussard (Jan 1, 2013–) Subsidiaries: Health Value Management, Inc.,
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14,410 Humana employees in database. Find out everything there's to know about Humana employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Humana Employees
Principal Financial Group January 2014 - Present
Preferred Homes & Developmen March 2013 - Present
Medica 2011 - Present
Humana August 2010 - Present
Self-employed June 2009 - Present
Self Employed June 2009 - Present
Edward Jones January 2008 - April 2009
H&R Block December 2005 - May 2006
NAPA Auto Parts February 1988 - September 1997
Skills
Small Business, Marketing Strategy, Entrepreneurship, Sales, Marketing, Sales Management, Microsoft Office, Investments, Business Strategy, Management Consulting, Real Estate, Insurance, Medicare
Education
North Dakota State University 1985 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
North Dakota State College of Science 1981 — 1983
Associate of Arts and Sciences (A.A.S.), General Studies
NetApp August 2014 - Present
Bank of America August 2010 - January 2014
TIAA-CREF December 2009 - August 2010
Bank of America September 2009 - December 2009
Humana April 2008 - October 2009
Cornerstone United 2006 - 2008
Holt Sublimation 2001 - 2004
Schoollink April 1999 - June 2001
Skills
Architecture, Databases, Software Development, Disaster Recovery, Business Process..., Program Management, Requirements Analysis, Resource Management, Visio, Business Analysis, Vendor Management, SDLC, SharePoint, Testing, Business Process, Team Leadership, Financial Analysis, Strategy, Data Warehousing, Business Intelligence, Software Project..., Enterprise Architecture, Leadership, Software Documentation, Enterprise Software, Integration, Project Planning
Education
North Carolina State University 2000 — 2002
Bachelor of Science (BS), Computer Science
United States Military Academy at West Point 1998 — 2000
Cliff Wall Automotive February 2014 - Present
Cliff Wall Automotive March 2013 - February 2014
Cliff Wall Automotive March 2011 - March 2013
Humana January 2006 - February 2011
Alpha Review Corporation June 2004 - January 2006
Skills
Marketing, Digital Marketing, Sales, Automotive Sales, Mazda, Subaru, Titles, Project Management, Project Planning, Employee Training
Education
Northeast Wisconsin Technical College 2015 — 2016
Small Business Accounting
Oconto Falls High School 1998 — 2001
Fox Valley Technical College
Technical Diploma, Medical Insurance Coding Specialist/Coder
Schneider National April 2014 - Present
Schneider National July 2011 - Present
Humana January 2011 - June 2011
Prevea Health June 2008 - January 2011
United Mailing Services 2003 - 2007
Skills
Epic Systems, Medical Billing, Medical Coding, Health Insurance, Customer Service..., New Hire Training, ICD-9, Medical Records, Customer Service, CPT, Logistics Management, Warehousing, Operations Management, Inventory Management, Shipping, Supply Chain, Supply Chain Management, Logistics
Education
Northeast Wisconsin Technical College 2008 — 2009
Lampert Lumber August 2015 - Present
ProBuild March 2015 - August 2015
ProBuild Holdings April 2010 - March 2015
Advance Auto Parts September 2010 - February 2014
Algoma Hardwoods, Inc. May 2008 - April 2010
Bay Shipbuilding/Great Lakes Staffing February 2008 - May 2008
The Radford Company June 2007 - January 2008
United Building Center/Hoida Lumber & Components March 2001 - June 2007
Keller Stuctures May 2000 - March 2001
Humana August 1998 - April 1999
Skills
Sales Management, Pricing, Purchasing, Inventory Management, Account Management, Retail, Millwork, Doors, Sales, Building Materials, Window, Outside Sales, Blueprint Reading, Team Building, Timber, Customer Service, New Business Development, Strategic Planning, Sales Operations, Contract Negotiation, Negotiation, Budgets, Management, Process Scheduler, Accounts Receivable, Accounts Payable, Account Reconciliation, Collections
Education
Northeast Wisconsin Technical College 1997 — 1999
Associate's degree, Accounting
Northeast Wisconsin Technical College 1991 — 1993
None, Accounting
Diocese of Green Bay March 2010 - Present
MECA & Technology Machine, Inc. February 2005 - May 2008
Humana September 1985 - August 1998
Education
Northeast Wisconsin Technical College 1984 — 1985
UnitedHealth Group September 2011 - Present
UnitedHealth Group April 2006 - September 2011
American Medical Security June 1996 - April 2006
Humana February 1989 - June 1996
Skills
Business Analysis, SharePoint, Requirements Analysis, Visio, HIPAA, SQL, Process Improvement, Business Intelligence, Microsoft SQL Server, Software Project..., Systems Analysis, Integration, Health Insurance, Requirements Gathering, Software Documentation, Databases
Education
Northeast Wisconsin Technical College
UW-Green Bay
Humana Inc. September 2014 - Present
Humana Insurance August 2013 - August 2014
Humana February 2012 - August 2013
Humana July 2007 - February 2012
Humana February 2007 - July 2007
Dental Health Products, Inc. October 2005 - February 2007
Dental Health Products, Inc. October 2003 - October 2005
Skills
PowerPoint, Telephone Skills, Commercial Insurance, Call Centers, Spreadsheets, Fax, Process Improvement, Research, Medical Coding, Claim, Customer Service, Direct Mail, Insurance, Health Insurance, HIPAA, Microsoft Word, Administrative..., Microsoft Office, CPT, Medical Records, Employee Benefits, Outlook, Microsoft Excel, Data Entry, Healthcare, ICD-9-CM, Medicare, Data Analysis
Education
Rasmussen College-Wisconsin 2010 — 2013
Associate's degree, Health and Medical Administrative Services
Northeast Wisconsin Technical College 1996 — 1998
Technical Diploma, Office assistant
Luxemburg-Casco High School 1993 — 1996
Diploma, General Studies
Green Bay West High 1992 — 1993
None, General Studies
Humana August 2015 - Present
APAC Customer Services May 2015 - August 2015
Fred and Mamie's August 2013 - May 2015
Wendricks Photography January 2011 - December 2013
Lifetouch Church Directories and Portraits August 2012 - August 2013
Altenative Entertainment INC May 2008 - June 2011
Skills
Photography, Photoshop, Customer Service, Digital Photography, Portraits, Fine Art Photography, Social Networking, Facebook, Microsoft Word, Marketing Strategy
Education
Northeast Wisconsin Technical College 2013 — 2015
Associate's degree, Marketing
Algoma High School 1994 — 1998
General diploma
InnoVage of Greater California July 2013 - March 2015
Simply Health Care Plans August 2012 - June 2013
DentaQuest February 2012 - August 2012
Medica/United Health May 2011 - February 2012
United Healthcare former Medica Plans May 2011 - February 2012
Humana January 2010 - May 2011
Chrysalis Health March 2008 - January 2010
Skills
Medicare, Medicaid, Managed Care, Dental Care, Dental Insurance, Medicare Advantage, Medicare Part D, Human Resources, Health Policy, Training, Provider Relations, Long-term Care, Access, Healthcare Management, Employee Benefits, HIPAA, Health Insurance, Healthcare, Hospitals, Customer Service, Healthcare Information..., Healthcare Industry, Physicians, Team Building, Home Care, Leadership, Public Speaking, Healthcare Consulting
Education
Northcentral University 2014 — 2019
Master Arts Marriage and Family Therapy, Counseling Psychology
University of Phoenix 2005 — 2007
Master of Business Administration (MBA), Human Resources Management and Services
University of Puerto Rico 1997 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Humana October 2011 - Present
Skills
Insurance, Health Insurance, Claim, Medicare, Commercial Insurance, Claims Management, Life Insurance, General Insurance, Brokers, Employee Benefits, Term Life Insurance, Health Savings Accounts, Long-term Care, Accident, Workers Compensation, Critical Illness, HMO, Claim Investigation, Group Insurance, PPO, Insurance Brokerage, Claims Handling, Medicare Part D, Managed Care, Provider Relations, Whole Life, Universal Life, Medicaid, Flexible Spending..., COBRA, Long Term Care Insurance, Group Medical, HIPAA, Claims Resolution, Casualty, Call Centers
Education
Northeast Wisconsin Technical College 2013 — 2013
Insurance agent license, Health and Life
Kewaunee High School 2000 — 2004
YMCA of the Pikes Peak Region November 2014 - Present
Gap Inc./Banana Republic October 2010 - Present
ACL Laboratories February 2014 - August 2014
Assurant Health April 2010 - November 2013
Humana April 2006 - November 2009
The Home Depot October 2004 - April 2006
Skills
Insurance, Sales, Employee Benefits, Training, Human Resources, Customer Service, Customer Experience, Health Insurance, Employee Training, Claim, Agency Relationship..., Retail Sales, Schedules, Group Insurance, Individual Health..., Retail, Underwriting, Health Savings Accounts, Microsoft Excel, PowerPoint, Microsoft Word, Lotus Notes, Microsoft Office
Education
Northeast Wisconsin Technical College 2002 — 2003
Associate's degree, Marketing
DeLeers Construction, Inc. January 2015 - Present
Northeast Wisconsin Technical College May 2014 - Present
Oneida Airport Hotel Corporation 1997 - 2012
American Medical Security 1995 - 1997
American Medical Security 1990 - 1995
American Medical Security 1989 - 1990
Humana 1987 - 1989
Skills
Human Resources, Recruiting, Customer Service, Training, Supervision, Data Entry, Microsoft Office, Microsoft Word, Employee Benefits, Microsoft Excel, Hospitality, Restaurants, 401k, Office Administration, Non-profits, Tourism, Networking, New Hire Orientations, Nonprofits, Leadership, Team Building
Education
Northeast Wisconsin Technical College 1983 — 2015
Business Management
University of Wisconsin-Stout 1985 — 1987
Green Bay Southwest High School
Green Bay Insurance Center June 2002 - Present
Humana January 1997 - September 2001
Skills
Licensed Life & Health..., Employee Benefits, Umbrella Insurance, Insurance, Health Insurance
Education
Northeast Wisconsin Technical College 1996 — 1998
Computer Programming/Programmer, General
Wells Fargo September 2000 - Present
Humana 1984 - 1994
IBM 1987 - 1989
Skills
Genesys Framework, ICM, Unix, Aspect ACD, Nortel Meridian, NICE Call Recording, Avaya, Unified Communications, Cisco VoIP, IVR, CTI, Technical Support, Genesys, Cisco Call Manager, Telephony, Workforce Management, Help Desk Support, Call Centers, Switches, Call Center Development, System Deployment, Disaster Recovery, Visio, Software Documentation, Process Improvement, Customer Service, Business Analysis, SharePoint, SDLC, Microsoft Office
Education
Northeast Wisconsin Technical College 1983 — 1985
Computer Science
Humana November 2014 - Present
Humana-SIU January 2012 - Present
Humana December 2010 - January 2012
HumanaOne August 2008 - December 2010
United Healthcare-Ovations February 2006 - August 2008
Skills
Claim, Insurance, HIPAA
Education
Northeast Wisconsin Technical College 1990 — 1991
Graduate, Accounting Assistant Diploma
Integrity Hospice Care LLC February 2014 - Present
Vemma January 2012 - Present
Humana September 2012 - January 2015
Trinity Health November 2011 - June 2012
Skills
Team Building, Leadership, Healthcare, Customer Service, Coaching, Leadership Development, Marketing, Public Speaking, Strategic Planning, Training, Small Business, Time Management, Entrepreneurship, Social Networking, Social Media Marketing, Organizational..., Microsoft Excel, Team Leadership, Microsoft Word, Management
Education
Northcentral University 2014 — 2017
Doctor of Philosophy (PhD), Business Administration/Healthcare Administration
University of Phoenix 2010 — 2011
Masters, Healthcare Administration/Informatics
Humana April 2015 - Present
Balance Studios, Inc. May 2010 - April 2015
Skills
HTML 5, Web Development, CSS, jQuery, HTML, CMS, Front-end Coding, JavaScript, Photoshop, Front-end Development, .NET, HTML5, CSS3, Touch Screens, Interactive Kiosks, HTML emails, Social Media, Organization, Front-end
Education
Northeast Wisconsin Technical College 2008 — 2010
Associate's degree, E-Business Technology
University of Wisconsin-Eau Claire 2006 — 2007
IOD Incorporated December 2013 - Present
Ameriprise Auto & Home Insurance April 2005 - April 2013
Walmart July 2003 - April 2005
SEEK Careers/Staffing August 2002 - July 2003
Humana January 2000 - July 2002
Skills
Claim, Claim Investigation, Employee Benefits, Medical Billing, Property & Casualty..., Insurance, Claims Management, General Insurance, Liability, Underwriting, Commercial Insurance, Subrogation, Commercial Lines, Property Damage, Workers Compensation
Education
Northeast Wisconsin Technical College 1997 — 1999
Associate's degree, Marketing
Humana June 1994 - Present
Skills
Commitment to Customer..., Customer Success, Trust, Troubleshooting, Managing Deadlines, Insurance, Health Insurance, Analysis, Data Analysis, Process Improvement, Access, Microsoft Excel, Outlook
Education
Northeast Wisconsin Technical College 2001 — 2003
Associate's degree, Supervisory Management
Northeast Wisconsin Technical College 1992 — 1994
Associate's degree, Healthcare Business Services
Kewaunee Hight School
Associated Financial Group November 2011 - Present
WPS Health Insurance December 2010 - November 2011
Humana June 2002 - November 2010
Skills
Employee Benefits, Health Insurance, Insurance, Health Savings Accounts, Disability Insurance, Life Insurance, Customer Service, Brokers, Sales, Account Management, Underwriting, FMLA, Team Building, General Insurance, Managed Care, Leadership, Strategic Planning, Recruiting, Long-term Care, Human Resources, Healthcare, Coaching, Process Improvement, Customer Retention, Training, Workers Compensation, COBRA
Education
Northeast Wisconsin Technical College 2000 — 2002
Healthcare Business Services / Health Information Technology
Student November 2013 - Present
Andersen General Contracting, LLC October 1998 - 2013
Humana 1997 - 1998
Saint Francis Hospital 1993 - 1997
Elvis Presley Memorial Trauma Center 1991 - 1993
Skills
Customer Service, Public Speaking, Process Scheduler, Microsoft Office, Team Building, Strategic Planning, Budgets, Construction, Historic Preservation, Project Estimation, Project Planning, Strategic Leadership, Team Leadership, Cross-functional Team..., Sales Operations, Customer Satisfaction, Contract Negotiation, Business Development, Business Strategy, Advertising, Training, Troubleshooting, Time Management, Public Relations, Construction Safety, Public Safety, Management, Program Management, Sales, Leadership Development
Education
Northcentral University
MA to PhdD in Health Psychology, Holistic and Alternative Healing
Methodist UT School of Nursing
Nursing, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
The University of Memphis
Nursing
University of St. Francis
Bachelor of Applied Science, Health/Health Care Administration/Management, 3.85
Premier Revenue Solutions, LLC May 2011 - Present
Humana June 2000 - April 2010
Humana March 1987 - April 2000
Skills
Medical Practice..., medical administration, Revenue Cycle Management, Leadership, Consulting, Operations Management, credit and debit..., Management Coaching, Training, Staff Development, Communication Skills, Employee Engagement, Project Management, Health Insurance, Insurance Policies, Medical Office, Organization, Multi Tasking, Community Service, Interviewing Skills, Healthcare Management, Marketing
Education
Medical Billing Course.com 2014 — 2014
Certified Medical Billing Professional, Revenue Cycle Management, honors
Silver Lake College 2012 — 2014
Master of Science (M.S.), Management and Organizational Behavior
University of Wisconsin-Green Bay 2000 — 2007
Bachelor of Arts (B.A.), Interdisciplinary Studies with Business Emphasis
Northeast Wisconsin Technical College
medical assistant, Medical/Clinical Assistant
Southwest High School
Humana August 2014 - Present
Brown County August 2013 - August 2014
HCR ManorCare January 2010 - July 2012
HCR ManorCare December 2008 - January 2010
United States Air Force August 2003 - August 2009
Skills
Computer Proficiency, Spanish-speaking, Marketing, Supervisory Experience, Cpr Certified, Nursing Care, EMT, Acute Care, BLS, CPR Certified, Customer Service, Elder Care, Healthcare, Healthcare Management, Home Care, Hospitals, IV, Leadership, Medical Records, Medication..., Medicine, Nursing, Public Speaking, Strategic Planning, Team Building
Education
University Wisconsin Green Bay 2014 — 2017
Masters in Nursing, Registered Nursing/Registered Nurse
University of Wisconsin-Green Bay 2008 — 2012
Bachelor's degree, Nursing
Northeast Wisconsin Technical College 2006 — 2009
Associates Degree, Marketing
Northeast Wisconsin Technical College 2005 — 2008
Associates Degree, Nursing
Humana 2015 - Present
Skills
Healthcare, Managed Care, Newsletters, Team Building, Health Insurance, Process Improvement, Administrative..., Insurance, Leadership, Research, Administration, SharePoint, Medicare, Customer Service, Management
Education
Northeast Wisconsin Technical College
Associate's degree, Administrative Assistant and Secretarial Science, General
Humana October 2011 - Present
Skills
Insurance, Health Insurance, Brokers, Disability Insurance, Commercial Insurance, Life Insurance, Term Life Insurance, General Insurance, Health Savings Accounts
Education
Northeast Wisconsin Technical College 2012 — 2015
Associate's degree, Business Administration and Management, General
Ashwaubenon High School 2002 — 2006
Humana September 2014 - Present
Lancesoft Inc. May 2014 - September 2014
Pharmaceutical Strategies October 2013 - December 2013
Bellin Health Psychiatric Center January 2013 - March 2013
Associated Bank October 2010 - January 2011
Integrys Energy Services, Inc. June 2007 - May 2010
Todd Wiese Home Selling Team October 2006 - May 2007
Skills
Microsoft Word, Training, Access, Microsoft Excel, Customer Service, Data Entry, Account Reconciliation, Teamwork, Process Scheduler, EPIC systems training..., HIPAA, •Demonstrated Medical..., •Performed patient..., •Confident, poised,..., •Experienced in..., Legal documents creation, •Proven strong..., •Enthusiastic work..., Professional customer..., PowerPoint, Invoicing, Proofreading, Accounts Receivable..., Secured daily bank..., Ledger data entry, SharePoint, Abstracting, Sales, Insurance
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Health Care Business Services, Highest Honors
Northeast Wisconsin Technical College 1973 — 1974
Technical Diploma, Accounting Assistant
Higher Ground Academy August 2015 - Present
Minneapolis Public Schools June 2014 - July 2015
The Gay Christian Network May 2011 - May 2014
The Gay Christian Network May 2008 - May 2011
Suzette's Creperie February 2008 - May 2008
Wheaton College September 2005 - January 2008
Humana May 2006 - August 2007
Skills
Fundraising, Volunteer Management, Event Planning, Public Relations, Customer Relations, Donor Relations, Donor Management, Operations Management, Organizational..., Project Planning, Project Implementation, Project Coordination, Accounting, Non-profit..., Non-profit..., Project Management, Public Speaking, Nonprofits, Management, Event Management, Non-profits, Editing, Community Outreach, Program Management, Leadership Development, Social Networking, Customer Service, Newsletters, Training, Sales, Program Development
Education
North Carolina State University 2009 — 2013
BA, Communication, Magna Cum Laude
Wheaton College 2004 — 2008
N/A, Music, then Bus/Econ
Humana November 2008 - Present
Humana November 2002 - November 2008
Humana 1999 - 2002
Humana 1996 - 1999
Skills
Customer Service, Process Improvement, Health Insurance, Insurance, Visio, Project Management
Education
Northeast Wisconsin Technical College 1994 — 1996
Associate's degree, Health Care Business Services
Searching for Case Manager Position August 2014 - Present
Aetna September 2013 - March 2014
Aerotek July 2014 - 2014
Healthcare Support Services, Inc. March 2013 - May 2013
Humana February 2012 - January 2013
Skills
Healthcare, Managed Care, Quality Improvement, Healthcare Management, Medicare, Nursing, Hospitals, Insurance, Home Care, Healthcare Consulting, Healthcare Information..., Medical Terminology, Healthcare Industry, Physicians, HEDIS, Clinical Research, Oncology, ACLS, Physician Relations, Medical Coding, Disease Management, Utilization Management, Provider Relations, HMO, Case Management
Education
North Country Community College 1984 — 1985
Associate's degree, Applied Sciences
North Country Community College 1984 — 1985
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Franklin Academy Malone, NY 1971 — 1974
General, Business/Commerce, General
TDS Telecommunications Corp. May 2006 - Present
Choice One Communications August 2002 - April 2006
Dorsch Ford August 2001 - August 2002
Humana June 1998 - August 2001
Skills
VoIP, Telecommunications, Managed Services, Solution Selling, Direct Sales, Account Management, Co-location, Unified Communications, Sales Management, Selling, Sales, Sales Process, B2B, Cold Calling, Sales Operations, Customer Retention, Call Centers
Education
Notheast Wisconsin Technical College 1990 — 1992
Associate, Marketing
Northeast Wisconsin Technical College
Humana July 2013 - Present
SAS April 2011 - June 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Social Media, Microsoft Word, SharePoint, Outlook, Access, Social Networking, Public Speaking, Time Management, Data Analysis, Research, Sales
Education
North Carolina State University 2009 — 2013
Business Administration, Operations and Supply Chain Management, Senior
North Carolina State University 2009 — 2013
Minor Completion, Italian Studies
Cary Academy 2002 — 2009
Tenet Healthcare January 2015 - Present
Humana May 2014 - January 2015
UnitedHealth Group August 2012 - January 2014
Skills
Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Marketing Communications, Healthcare, Provider Relations, Medicare, Google Adwords, Provider Contracting, Credentialing, Process Improvement, Branding Research, Medicaid, Public Speaking, Physician development, Physician Contracting
Education
North Dakota State University 2007 — 2012
Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services
Humana June 2013 - Present
Dominion Energy Inc. March 1999 - May 2013
Paper Converting Machine Company April 1995 - February 1999
IDS Property Casualty Insurance Company June 1987 - April 1995
Skills
Information Technology, Programming, Software Development, Analysis, Requirements Gathering, Troubleshooting, Development Testing, System Testing, Testing Process, Software Quality..., Network Administration, Hardware Analysis, Team Leadership, Needs Analysis, Development & delivery..., Software Design, Full Software Lifecycle, Research, Application Support, Producing Web Content, Customer-focused, Driven By Results, Testing
Education
University of Wisconsin-Green Bay
Bachelor's degree, Mathematics / Computer Science, 3.8
Silver Lake College
Certificate, Management
Northeast Wisconsin Technical College 2013 — 2020
Certificate, Web Application Programming
Breakthrough Fuel LLC August 2013 - Present
Plexus February 2011 - September 2013
IT Convergence October 2008 - February 2011
Humana December 2007 - October 2008
Skills
Oracle, Databases, Shell Scripting, Troubleshooting, Servers, Operating Systems, Windows Server, Oracle Enterprise..., PL/SQL, Performance Tuning, Unix, Solaris, AIX, RMAN, SQL, Microsoft SQL Server, Data Guard, Linux, Unix Shell Scripting, Database Administration, Disaster Recovery, Toad, Database Design, SQL Tuning, SQL*Plus, Windows, HP-UX, VMware, 3PAR, Brocade, Zabbix, Request Tracker
Education
Northeast Wisconsin Technical College 2004 — 2005
Incomplete, Computer Systems Networking and Telecommunications
Illinois Department of Human Services September 2013 - Present
Humana December 2012 - September 2013
Illinois Action for Children 1999 - 2011
University of Illinois at Chicago November 1994 - August 1999
Skills
Microsoft Office, Goal Oriented, Organization, Interpersonal..., Strategic Planning, Program Management, Change Management, Oral & Written..., Case Managment, Call Center, Staff Supervision, Personal Development, Performance Management, Personnel Management, Customer Service, Customer Engagement
Education
North Park University 2007 — 2008
Certificate, Non-Profit/Public/Organizational Management
University of Illinois at Chicago 1994 — 1999
Bachelor's degree, Psychology
Kimberly-Clark September 2012 - May 2013
Heart of the Valley YMCA November 2009 - April 2013
WellPoint January 2012 - July 2012
Pitney Bowes March 2011 - July 2011
University of Wisconsin Oshkosh October 2009 - March 2011
Thrivent Financial for Lutherans February 2006 - October 2009
Sweet Pea Child Care August 2005 - February 2006
West Business Services April 2004 - April 2005
AT&T October 2000 - March 2004
Humana July 1998 - October 2000
Skills
Work Ethic, Microsoft Word, Phone Etiquette, Investigative Research, Highly Detailed, Problem Solving, Microsoft Excel, Communication Skills, Continuous Improvement, Customer Service, ICD-9, CPT, HIPAA, Medical Terminology, ICD-10, Medicare Advantage, Claims Handling, Windows, Medical Records, Medical Billing, Typing, Empathy, Quality Assurance, Fax, Copying, Scanners, Registration, Front Office
Education
Allied Medical Schools 2011 — 2012
Certificate, Medical coding
UW Green Bay 1994 — 1997
Bachelor of Science, Human Development
Northeast Wisconsin Technical College 2009 — 2010
Associate, Early Childhood Education
Nationwide Insurance February 2014 - Present
PetPartners August 2013 - December 2013
Humana October 2012 - July 2013
Skills
Copy Editing, Proofreading, Creative Writing, Editing, Literature, Non-fiction, Fiction, Freelance Writing, Blogging, Poetry, Journalism, Feature Articles, Web Content, Books, Fiction Writing, Property & Casualty..., Medicare Advantage, Medicare Supplements, Medicare Prescription..., Customer Service
Education
North Carolina State University 2006 — 2011
Master's degree, English Language and Literature, General
North Carolina State University 2003 — 2006
B.A., English
House Of Hope- Green Bay February 2015 - Present
Stay at Home Mom July 2014 - Present
Humana February 2005 - July 2014
Baylake Bank October 2004 - February 2005
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Appeals, Problem Solving, At Multitasking, Letter Writing, Banking, Health Insurance, Training, Interpersonal Skills, Critical Thinking, Ethical Decision Making, Teamwork, Time Management, Insurance
Education
Northeast Wisconsin Technical College 2005 — 2015
Associate's degree, Supervisory Management
NHS
University of Wisconsin-Green Bay
General Studies
Humana February 2014 - Present
Humana March 2013 - February 2014
Humana March 2012 - March 2013
The Boon Group November 2008 - March 2012
National Financial Partners June 2004 - November 2008
ING Employee Benefits September 2001 - May 2004
Skills
Management, Employee Benefits, Sales Management, Sales, Recruiting, Product Development, Business Development, Health Insurance, Insurance, Brokers, Disability Insurance, Health Savings Accounts, Leadership, Life Insurance, Program Management, Selling, Strategic Planning, Strategy, Term Life Insurance, Underwriting, Voluntary Products
Education
North Carolina State University - College of Management 1987 — 1991
BA
Schneider National August 2015 - Present
Humana July 2014 - August 2015
Dorsch Ford Lincoln Kia March 2014 - July 2014
BCS International July 2013 - January 2014
Skills
Sales, Account Management, Retail, Merchandising, Sales Operations, New Business Development, Customer Service, Direct Sales, B2B, Negotiation, Cold Calling, Key Account Management, Sales Process, Selling, Apparel, Product Development
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Business Administration and Management, General
Fox Converting December 2014 - Present
Shopko May 2014 - October 2014
Greatland Corporation December 2011 - December 2012
Encadria Staffing Solutions LLC October 2009 - April 2010
Encadria Staffing Solutions LLC September 2008 - June 2009
Encadria Staffing Solutions LLC December 2007 - September 2008
Humana July 2003 - November 2007
Skills
Network Administration, Network Security, Cisco IOS, Cisco Routers, Windows System..., Windows Server, Windows 7, Windows XP Pro, Exchange 2010/2007/2003, Linux System..., CentOS, Red Hat Linux, Group Policy, Microsoft Exchange
Education
Northeast Wisconsin Technical College 2010 — 2013
Associate's degree, Network Specialist
Northeast Wisconsin Technical College 1995 — 1999
Associate's degree, Microcomputer Specialist
Northeast Wisconsin Technical College January 2013 - Present
Humana August 1999 - May 2001
Skills
Interpersonal..., Customer Service, Team Building, Collaboration, Microsoft Office, Organization, Prioritize Workload, Document Preparation, Highly detail oriented, Great Motivator, Positive Team Player, Editing, Eagerness to Learn, PowerPoint, Access, Research, SharePoint, Microsoft Excel, PeopleSoft, Microsoft Publisher, Expression Web, Professional Writing, Overcome Obstacles, Technical Writing, Employee Training, Communication Skills, Positive Energy, Office Administration, Job Search Strategies, Student Development, Staff Development, Student Engagement
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate degree, Administrative Professional
Humana May 2013 - Present
K&K Dairy Farms January 2011 - Present
APAC Customer Services November 2012 - May 2013
Nutrition Service Company, Inc August 2011 - November 2012
Education
Northeast Wisconsin Technical College 2012 — 2015
Humana April 2005 - Present
University of Wisconsin Oshkosh June 2002 - April 2005
Northcentral Technical College September 1997 - June 2002
Skills
Business Intelligence, Business Analysis, Computer Proficiency, Access, Customer Service, Data Entry, Microsoft Excel, Software Documentation
Education
Upper Iowa University 1994 — 1997
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General and Humana Resources
Northcentral Technical College 1987 — 1991
Associate's degrees, Legal & Medical Secretarial Science
Deaconessense May 2010 - Present
Interiors by Nicole March 2004 - Present
Humana September 2004 - July 2007
Ameriprise Auto & Home Insurance April 2001 - June 2003
Skills
Tarot, Psychic Readings, Psychic, Life Coaching, Lifestyle Coaching, Wellbeing, Wellness Coaching, Wellness, Lifestyle, Personal Development, Stress, Alternative Medicine
Education
Kaplan College WI 2011 — 2011
Insurance, WI life, accident, & health licencing
Northeast Wisconsin Technical College 1992 — 1993
Marketing, Marketing Communications, 3.5
In Transition / Seeking New Opportunities 2015 - Present
Network Health, Inc. 2006 - 2015
Humana 2004 - 2006
Humana 2001 - 2004
Humana 1999 - 2001
Education
University of Wisconsin-Green Bay
Bachelor of Science, Dietetics/Dietitian
Northeast Wisconsin Technical College
Associate Degree, Nursing / RN program
Humana August 2014 - Present
American Express August 2012 - March 2014
American Express August 2012 - January 2014
Bank of America December 2011 - May 2012
The Hartford November 2010 - December 2011
Consolidated Storage Companies/Equipto March 2006 - November 2010
Skills
Salesforce.com, Customer Service, AS400, Expense Reduction, Web Content Management, CRM, IBM iSeries, Microsoft Office, Process Improvement, Sales Management
Education
Northampton Community College 2007 — 2011
Business Administration
Evander Childs High School 1990 — 1993
Diploma, Mathematics
Humana October 2013 - Present
Methodist Hospital 2012 - 2012
Cross Timbers Rehabilitation Nursing Home 2011 - 2012
Starbucks Coffee Company 2005 - 2011
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Time Management, Microsoft Word, Data Entry, Teamwork, Microsoft Excel, Training
Education
North Lake College 2013 — 2016
General Studies
HSHS Eastern WI Division & Prevea Health August 2011 - Present
School District of Mishicot June 2010 - July 2011
Humana December 2008 - February 2010
Walmart July 2003 - May 2009
BayCare Clinic May 2007 - August 2007
Skills
Technical Support, Windows 7, Computer Hardware, Printers, Active Directory, Troubleshooting, Windows XP, Microsoft Office, Software Installation, Windows Server, A+ Certified, Laptops, XP, Operating Systems, DNS, VPN, DHCP, VMware ESX, Software Documentation, Hardware, Cisco Call Manager, MS-DOS, vSphere, Windows Server 2003, TCP/IP, Group Policy, Windows Server 2008, Desktop Support, Citrix, Sophos, Cisco Wireless, SCCM, WSUS, Google Chrome, Google Apps, Open Source Software, Google+, Customer Service
Education
Northeast Wisconsin Technical College 2005 — 2007
Associate, Network Specialist in Information Technology
High School
Humana April 2014 - Present
Humana October 2012 - April 2014
Humana June 1999 - October 2012
Skills
Psychotherapy, Customer Service, Employee Relations, Employee Engagement, Training, Employee Benefits, Leadership Development, Organizational..., Onboarding, Benefits Administration, Health Insurance, Instructor-led Training, Performance Management, Employee Training, Process Improvement, Outlook, Workshop Facilitation, Insurance, Talent Management, Training Delivery, Social Services, Needs Analysis, Training & Development
Education
University of Wisconsin-Oshkosh 2015 — 2017
Human Services Leadership
Northcentral Technical College 2011 — 2013
Human Services, General
Northeast Wisconsin Technical College 2009 — 2010
Transfer, Human Services, General
American Association of Colleges for Teacher Education April 2013 - Present
SEL January 2012 - August 2012
Humana 2007 - 2010
US Representative Bob Etheridge May 2007 - August 2007
UNC Health Care September 2003 - April 2007
Skills
Community Outreach, Program Evaluation, Nonprofits, Program Development, Research, Higher Education, Team Building, Microsoft Excel, Project Management, Government Relations, Public Policy, Education Policy, Healthcare Policy, Energy Policy, Management, Public Speaking, Customer Service, Program Management, Microsoft Office, Leadership, Strategic Planning, Fundraising
Education
North Carolina State University
Bachelor of Arts (B.A.), Political Science and Government
Vanderbilt University Medical Center December 2014 - Present
Humana June 2012 - December 2014
Corrections Corporation of America May 2011 - August 2011
Vanderbilt University Medical Center January 2008 - August 2010
Skills
Problem Solving, Critical Thinking, Data Visualization, Data Analysis, Research, Microsoft Excel, SAS, PowerPoint, Microsoft Office, HR Metrics, Teamwork, Leadership, Human Resources, Public Speaking, Healthcare, Strategy, SAS programming, Project Management, R, Training, Teaching, Leading Change, Outlook, Tableau, Presenting to Senior..., Analysis
Education
Vanderbilt University - Owen Graduate School of Management 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Development, Operations Management
North Carolina State University 2006 — 2007
MS, Statistics
University of Louisville 2002 — 2006
BS, Mathematics
St. Vincent Hospital Green Bay January 2015 - Present
Melodic Inspiration with Jessmyn May 2005 - Present
MultiPlan December 2011 - March 2014
Humana February 2007 - March 2009
Showcase Custom Flooring May 2006 - February 2007
FedEx Kinkos March 2004 - March 2006
Parkwest Pediatric Dental March 2003 - March 2004
Skills
Customer Service, PowerPoint, Healthcare, Weddings, Photoshop, Microsoft Excel, Microsoft Word, Event Management, Microsoft Office, HIPAA, Software Documentation, Event Planning, Social Media, Project Management, HTML, Retail Category..., Sales, Dental Assisting, Dental Surgery, Dental Insurance, Dental Software, Pediatric Dentistry, Emergency Room, Patient Registration, HUC (Health Unit..., Dental Radiographs, Patient Education
Education
Martin's College of Cosmetology 2001 — 2001
Aesthetics, Aesthetician/Esthetician and Skin Care Specialist
Northeast Wisconsin Technical College
Sociology, Psychology, Technical Writing - Gen Ed
Ameriprise Financial Services, Inc. May 2015 - Present
Syntel September 2011 - Present
Humana September 2011 - May 2015
Group Health October 2013 - May 2014
Bluestar Infotech Ltd. April 2010 - June 2011
Nucleus Software June 2008 - March 2010
S & S Infotech and Services January 2006 - November 2007
Skills
ASP.NET, C#, SQL Server, AJAX, Web Services, .NET, SSIS, Oracle, WCF, JavaScript, SQL, LINQ, Web Applications, Integration, HTML, Microsoft SQL Server, UML, ICD-10, X12, EDI, HIPPA, HIPAA
Education
North Maharashtra University 2001 — 2004
BE Computer, Computer Science
Clinical Research Center of Nevada December 2013 - Present
Affiliated Clinical Research February 2013 - November 2013
Desert Orthopaedic Center May 2012 - February 2013
Orthopedic & Sports Institute of the Fox Valley October 2010 - December 2010
Enzymatic Therapy 2007 - 2009
WellPoint 2001 - 2005
Humana 2000 - 2001
Skills
Medical Terminology, Customer Service, Clinical Trials, Medicine, Healthcare, Informed Consent, Microsoft Office, Laboratory, Phlebotomy, Urinalysis, Clinical Research, Hospitals, Hematology, EKG, Clinical Data Management, Autoclave, ICH-GCP, GCP, Pharmaceutical Industry, Medical Devices, SOP, EDC, Protocol, Regulatory Submissions, Pediatrics, Vaccines, Investigator Brochures, Microsoft Excel, PowerPoint, Microsoft Word, Health Insurance, Benefits Management
Education
Rasmussen College 2008 — 2010
Associate's degree, Medical/Clinical Assistant
Northeast Wisconsin Technical College 1995 — 1996
Certified Nursing Assistant, Certified Nursing Assistant
Humana February 2012 - Present
Carolina Cartridge Systems 2005 - 2010
Bank of America 1998 - 2005
Skills
Outpatient Coding, HCC Coding, Risk Adjustment, Medical Record..., 3M Software
Education
North Carolina State University
Bachelor's Degree, Communication, General
Humana June 2011 - Present
Humana April 2010 - June 2011
Humana January 2008 - April 2010
Skills
Access, Business Analysis, Claim, Employee Benefits, Health Insurance, Insurance, Medicare, Microsoft Excel, Process Improvement, Requirements Gathering
Education
University of Wisconsin-Green Bay 2011 — 2013
Bachelors, Finance/Business Management
Northeast Wisconsin Technical College 2005 — 2007
Associates Degree, Accounting
Mishicot High School 1999 — 2002
Humana Inc. August 2014 - Present
Humana Healthcare Services May 2013 - August 2014
Humana December 2011 - May 2013
Humana August 2007 - December 2011
Skills
Certified Six Sigma..., Project Management, Testing Methodology, Testing, Requirements Gathering, SDLC, Visio, Business Analysis, Process Improvement, SharePoint, Requirements Analysis, PMO, Business Process..., User Acceptance Testing, Risk Management, Analysis, Waterfall, Access
Education
Northeast Wisconsin Technical College
Steele Street Floral WUMFA
Humana November 1990 - January 2003
Brown County Mental Health Center March 2002 - November 2002
Skills
Wisconsin and Upper..., Adobe Creative Suite, Photoshop, Art, Healthcare, Time Management, Nursing, Teaching, Floral Design, Illustrator, Graphic Design, Mac, InDesign, Adobe Acrobat, Photography, Dreamweaver, QuarkXPress, Web Design, Layout, Brochures, Logo Design, Illustration, Digital Photography, Flyers, Image Manipulation, Packaging
Education
Northeast Wisconsin Technical College 2001 — 2002
Certified Nursing Assistant with State of WI Licensure, Practical Nursing, Vocational Nursing and Nursing Assistants
Northeast Wisconsin Technical College 1987 — 1987
Technical Diploma, Word Processing Specialist
Algoma High School 1982 — 1986
High School Diploma, General
Nercon Engineering & Mfg June 2015 - Present
Tufco Technologies January 2015 - June 2015
Konop Builders 2012 - 2014
Humana July 2009 - September 2011
Schneider National January 2007 - June 2009
Skills
Automation, AutoCAD, Power Electronics, Servo Drives, PLC Programming, Robotics, Electro-mechanical, Electrical..., Sales, Management, Public Speaking, Customer Management, Manufacturing, Process Improvement, Marketing
Education
Northeast Wisconsin Technical College 2012 — 2015
Associate of Science (A.S.), Automation Engineer Technology/Technician
University of Wisconsin-Green Bay 2004 — 2008
Bachelor's of Business Administration, Finance and Economics
Humana 2014 - Present
Humana July 2012 - April 2014
IQR Consulting Inc. May 2011 - June 2012
Pfizer (formerly Wyeth) January 2009 - July 2010
Wyeth January 2004 - December 2008
Wyeth April 2003 - December 2003
Education
North Carolina State University 2010 — 2011
Master of Science, Analytics
Millersville University of Pennsylvania 1997 — 1999
BS, Biology
University of Maine 1995 — 1997
Biology
Church Mutual Insurance Company June 2007 - Present
Ameriprise Financial Services, Inc. August 1999 - June 2007
Humana 1985 - 1998
Skills
Property & Casualty..., Claim, Liability, Claims Management, Commercial Lines, Legal Liability, General Insurance, Casualty, Commercial Insurance, Property Damage, Inland Marine, Customer Service, Reinsurance, Subrogation, Professional Liability, Workers Compensation
Education
University of Wisconsin-Green Bay 1991 — 1992
Northeast Wisconsin Technical College 1983 — 1984
Southwest High 1980 — 1983
Regular/General High School
UnitedHealth Group July 2013 - Present
UnitedHealthcare September 2010 - July 2013
Humana 2008 - 2010
Humana Inc July 2002 - May 2008
Skills
PMP, Healthcare, Medicaid, Medicare, CMS, Regulatory Requirements, External Audit, Internal Audit, Project Management, Process Improvement, Business Analysis, Insurance, Business Process..., Visio, Leadership, Management
Education
Northeast Wisconsin Technical College
Supervisory Management
Humana May 2015 - Present
Humana January 2013 - April 2015
Humana February 2011 - January 2013
EDMC. Inc February 2008 - January 2011
Target Corporation 2002 - 2008
Target Corporation 2001 - 2002
Target Corporation 1999 - 2001
na 1900 - 1900
Adjunct Faculty - Various Colleges and Universities 1900 - 1900
Skills
Human Resources, Management, Organizational..., New Hire Orientations, Talent Management, Employee Relations, Onboarding, Employee Benefits, Recruiting, Benefits Administration, Performance Management, Succession Planning, Employee Engagement, Talent Acquisition, Applicant Tracking..., Interviews, College Recruiting, Coaching, HRIS, Leadership Development, Collective Bargaining, Leadership, Training, Resume Writing, Career Development, Team Building, Employee Training, Personnel Management, Workforce Planning, Organizational..., Hiring, Conflict Resolution, Deferred Compensation, Career Counseling, Temporary Placement, HR Policies, FMLA, Taleo, HR Consulting, PeopleSoft, Internet Recruiting, Employer Branding, Labor Relations, Technical Recruiting, Organizational Design, Performance Appraisal, Teaching, Strategic Planning, Customer Service, Policy
Education
Northcentral University 2011 — 2017
Doctor of Business Administration, Industrial and Organizational Psychology
Oakland City University
Bachelors, HR Management
Webster University
Master of Arts, HR Management and HR Development
IOD Incorporated March 2001 - Present
Humana October 1985 - September 1995
Skills
Accounting, General Ledger, Accounts Receivable, Accounts Payable, Payroll, Auditing, Financial Reporting, QuickBooks, Invoicing, ADP Payroll, Spreadsheets, Process Improvement, Budgets, Access, Microsoft Excel, Analysis, Outlook, Fixed Assets, Variance Analysis, Data Entry, GAAP, Cost Accounting, Accruals
Education
Northeast Wisconsin Technical College
Associate's degree, Accounting
MAC Dental Center September 2015 - Present
Echo Ridge Dental March 2014 - August 2015
Home November 2013 - April 2014
Brodhagen Dental Care March 2013 - November 2013
Dr. Paula Crum June 2005 - January 2013
ShopKo Corporate 2003 - 2005
The Jabas Group 1997 - 2003
American Medical Security 1990 - 1997
Humana 1989 - 1990
Farmers Insurance October 1985 - May 1989
Skills
Health Insurance, Employee Benefits, Medical Terminology, Healthcare, Healthcare Management, Property & Casualty..., Sales Support, Sales Presentations, Insurance, Medicare, EMR, HIPAA, Managed Care, Medical Records, EHR, Hospitals, Leadership, Pharmacy, Dentistry, Claim, Medical Billing, Healthcare Information..., Clinical Research, Medicare Part D, Long-term Care, Medicaid, Patient Education, Appointment Scheduling, Informatics, Vital Signs, Medical Transcription, Surgery, Health Policy, Medical Coding, CPT, ICD-9, Customer Service, Team Building, Strategic Planning
Education
Northeast Wisconsin Technical College 1984 — 1986
Associate's degree, Medical Office Management/Administration
East DePere High School 1978 — 1981
Notre Dame Elementary
Humana November 2014 - Present
Humana May 2011 - November 2014
Humana February 2008 - May 2011
Humana June 2005 - February 2008
Skills
Computer Literate, Interviewing, Investigation, Fraud Investigations, Data Analysis, Research Project..., Social Networking, Reliability, Background Checks, Private Investigations, Policy, Subrogation, Claim Investigation, Claim, Accident, Criminal Investigations, Special Investigations, Claims Management, Workers Compensation, Enforcement, Internal Investigations, Litigation Management, Criminal Justice, Insurance, Health Care Fraud, Fraud Claims, Claims Investigations, Criminal Law, Insurance Law, Identity Theft, Protection, Training, Interrogation, Investigative Research, Health Insurance, Security Management, Medicare, Access
Education
Northern Michigan University 2004 — 2005
Bachelor of Science (BS), Criminal Justice/Police Science
Northeast Wisconsin Technical College 2001 — 2003
Associate's degree, Criminal Justice/Police Science
Navitus Health Solutions July 2015 - Present
Navitus Health Solutions June 2008 - July 2015
HealthEOS by Multiplan September 2006 - June 2008
Dr. James G. Fritsche D.D.S. February 2006 - September 2006
Ameriprise Auto & Home Insurance June 2005 - February 2006
Humana July 2004 - June 2005
Humana March 2003 - July 2004
Humana April 2002 - March 2003
Humana June 2001 - April 2002
Humana April 2000 - June 2001
Skills
Pharmacy Benefit..., Business Analysis, Process Improvement, Project Management, SharePoint, Requirements Analysis, Leadership, Management, Training, Performance Management, Testing, Insurance, Quality Assurance, Business Process, Data Analysis, Business Process...
Education
Northeast Wisconsin Technical College 2000 — 2002
Courses in the field of Supervisory Management
University of Wisconsin-Green Bay 1998 — 2000
General Course Studies
Humana July 2002 - January 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Northeast Wisconsin Technical College 2014 — 2016
Associate's degree, Health Information/Medical Records Technology/Technician
Wine Sergi & Co LLC 2002 - Present
Humana 1999 - 2001
New York Life 1995 - 1998
Education
University of Illinois at Chicago 1982 — 1988
BA
Triton-College 1979 — 1980
AA
North Central College 1978 — 1979
Wells Fargo June 2013 - December 2013
Wells Fargo June 2011 - February 2012
Ally Financial Inc. April 2010 - November 2010
Humana August 2008 - May 2010
Motricity August 2007 - August 2008
Wachovia Bank October 2000 - August 2007
Bank of America October 1996 - February 2000
Skills
Test Planning, Testing, Test Cases, SQL, Six Sigma, Test Strategy, User Acceptance Testing, SDLC, Quality Assurance, Business Requirements, Databases, Analysis, Oracle, Quality Center
Education
North Carolina Wesleyan College 1992 — 1992
Halifax Community College 1990 — 1992
NASCO May 2012 - February 2015
Mphasis September 2007 - May 2012
Wolters Kluwer 2003 - 2007
Healthcare Logx 2000 - 2002
Aetna 1998 - 2000
Humana 1995 - 1998
FHP 1988 - 1995
Skills
BPO, Operations Management, Customer Relations, Business Intelligence, Analysis, Process Improvement, Healthcare, Outsourcing, HIPAA, Leadership, Team Building, Team Management, Call Center, Business Process..., Customer Satisfaction, Visio, Data Analysis, Vendor Management, Customer Service, Call Centers, Business Process, Business Analysis, Management, Cross Functional Team...
Education
North Dakota State University 1975 — 1980
Bachelor of Science
North Dakota State University
Bachelor of Science (B.S.)
Humana November 2014 - Present
Humana July 2012 - November 2014
North Carolina State University June 2011 - May 2012
Shaw University 2003 - May 2011
Alcatel USA- Plano, Texas 2001 - 2002
Alcatel Network Systems, Raleigh, NC USA 1989 - 2001
AT&T Bell Laboratories 1984 - 1989
Education
North Carolina State University 2011 — 2012
M.S., Advanced Analytics
North Carolina State University
M.S., Applied Mathematics
South Carolina State University
B.S., Mathematics
Thrivent Financial for Lutherans March 2000 - Present
Borton Petrini, LLP March 1998 - October 1999
Humana February 1990 - March 1998
Skills
Customer Service, Microsoft Office, Leadership, Strategic Planning, Process Improvement, Risk Management, Continuous Improvement, Change Management, Problem Solving, System Administration, Operating Systems, Systems Engineering, Computer Hardware, Network Administration, Content Management
Education
Fox Valley Technical College 1999 — 2000
Associate’s Degree, Network and System Administration/Administrator
Northeast Wisconsin Technical College 1987 — 1990
Associate's degree, Computer and Information Sciences and Support Services
Humana August 2013 - Present
450 design studio March 2013 - Present
a+i November 2006 - August 2012
Workshop/apd September 2005 - October 2006
wesley m. coble architect and planner March 2000 - December 2002
Skills
Architectural Design, Submittals, Sustainable Design, LEED AP
Education
University of Pennsylvania 2003 — 2005
MARCH, architecture
North Carolina State University 1997 — 2001
BEDA, architecture
Humana March 2002 - Present
Humana July 1990 - March 2002
Skills
Customer Service, Health Insurance, Claim, Instructor-led Training, Insurance, Leadership Development, Team Building, Public Speaking, Employee Benefits, Microsoft Excel, Process Improvement, Microsoft Office
Education
Northeast Wisconsin Technical College 2012 — 2015
Organizational Leadership, 4.0
NCTI 1976 — 1978
Associate's degree, Police Science, 3.5
Humana December 2010 - Present
Genworth 2014 - 2014
Self Employed May 2007 - February 2011
Evergreen Washelli March 1993 - May 2007
Woodland Park Presbyterian Church January 1998 - January 2002
Tandy Computers, Inc 1988 - 1992
A. S. A., Inc. 1978 - 1986
Skills
Customer Service, Sales, Public Speaking, Microsoft Office, Social Media, Healthcare, Community Outreach, Microsoft Word
Education
North Seattle College 1972 — 1978
Business Associate Degree
Humana July 2006 - Present
Barnes & Noble 2001 - 2006
US Army 1997 - 2000
Education
Northeast Wisconsin Technical College
Graphic Design
Humana 2000 - Present
ITT Financial Services January 1987 - December 1989
Skills
Health Insurance, Insurance, Brokers, Employee Benefits, Underwriting, Disability Insurance, Life Insurance, Health Savings Accounts
Education
Lakeland College 1996 — 1998
Bachelor's Degree, Business Administration/Economics
Northeast Wisconsin Technical College 1984 — 1986
Associate's Degree, Accounting and Business/Management
Humana July 2013 - Present
Humana May 2011 - July 2013
US Department of Homeland Security September 2004 - May 2008
Skills
Employee Benefits, Benefits Administration, Onboarding, Talent Acquisition, Employee Engagement, Human Resources, HR Policies, Performance Management, New Hire Orientations, FMLA, Organizational..., Taleo, Internet Recruiting, COBRA, Open Enrollment, Interviews, Performance Appraisal, Workers Compensation, Job Evaluation, Customer Service
Education
North Lake College
human resource
North Lake College
human resource
Humana Financial Protection Products October 2009 - Present
Humana 2008 - Present
KMG America 2004 - 2007
Kanawha Insurance Company 1998 - 2000
Skills
Health Insurance, Disability Insurance, Product Management, Risk Management, Team Building, Underwriting, Brokers, Management, Business Analysis, Insurance, New Business Development, Long-term Care, Fixed Annuities, Health Policy, Life Insurance, Product Development, Managed Care, Employee Benefits, Training, Claim, Health Savings Accounts, Account Management, Leadership, Strategic Planning
Education
North Carolina State University 1983 — 1986
BS, Education
Humana January 2015 - Present
Humana June 2012 - January 2015
Dental Arts Associates of Green Bay, and Aurora Medical Center-Oshkosh October 2012 - March 2013
Humana March 2012 - June 2012
Humana Inc December 2010 - March 2012
Humana Inc March 2007 - December 2010
Cofrin Library, University of Wisconsin- Green Bay May 2008 - August 2008
Guitar Cellar October 2002 - October 2007
Martin Security Systems June 2006 - March 2007
Green Bay Symphony Orchestra April 2004 - May 2005
Skills
Insurance, Health Insurance, Access, Commercial Insurance, Process Improvement, Microsoft Excel, User Acceptance Testing, Business Analysis, Claim Investigation, RHIT, Healthcare Information..., Guitar, Bass Guitar, Jazz Guitar, Quality Auditing, System Testing, Guitarist, Project Management, SDLC, Agile Methodologies, Medical Coding, Training, Process Automation, HIPAA, Healthcare Management, Software Documentation, Analysis, Use Case Analysis, Team Leadership, Test Cases, Visio, Testing, Business Process, Business Requirements, Requirements Gathering, Databases, IT Strategy, Microsoft SQL Server, Integration, Six Sigma, Leadership, Cross-functional Team..., Management, Change Management, Healthcare, System Administration
Education
Univeristy of Wisconsin- Green Bay 2001 — 2005
BA, Music, Arts Management, Summa Cum Laude
Northeast Wisconsin Technical College 2009 — 2013
AAS, Health Information Technology, Medical Coding Specialist Certificate, Highest Honors
University of Wisconsin-Milwaukee 2008 — 2008
Master of Library & Information Science (MLIS), 6 credits completed, 4.0
Gannnet Inc August 2014 - Present
Bemis Company, Inc. January 2013 - August 2014
Humana August 2011 - January 2013
Target June 2009 - February 2011
Ministry Health Care June 2010 - August 2010
University of Wisconsin - Eau Claire College of Business – May 2007 - May 2009
Skills
Web Design, Newsletters, Time Management, PowerPoint, Customer Service, Facebook, Microsoft Office, Leadership, Microsoft Excel, Critical Thinking, Social Media, Microsoft Word, Event Planning, Social Networking, Journalism, Access, Retail, Teamwork, Outlook, Marketing
Education
Northeast Wisconsin Technical College 2009 — 2011
Associate of Science (A.S.), IT Computer Support
University of Wisconsin-Eau Claire 2005 — 2009
BA, Journalism - Print
5 Star Insurance Group, LLC June 2010 - Present
United Healthcare Medicare Solutions September 2006 - September 2011
Insurers Administrative Corporation February 2001 - May 2005
Humana September 1996 - April 2001
Skills
Insurance, Life Insurance, Health Insurance, Medicare, Dental Insurance, Fixed Annuities, Employee Benefits, Term Life Insurance, Disability Insurance, Sales, Brokers, Long-term Care, Customer Service, Team Building, Whole Life, Underwriting, Health Savings Accounts, Medicare Part D, Commercial Insurance, Strategic Planning, Leadership, Claim, Long Term Care Insurance, Medicare Advantage, Property & Casualty...
Education
Northeast Wisconsin Technical College 1986 — 1988
Associate's degree, Business Administration and Management, General
Community College 1984 — 1986
Associate, Business Administration
Community Health Alliance March 2013 - Present
Humana July 2011 - March 2013
Clay and Land Insurance, Inc. January 2010 - May 2011
Coventry Healthcare of TN December 2007 - October 2009
Assurant / John Alden NorthStar Marketing March 2007 - December 2007
Health Link / North Mississippi Medical Center November 1999 - March 2007
Skills
Medicare, Health Insurance, Life Insurance, Network Contracting, Mortgage Lending, Ancillary Benefits, Voluntary Products, Disability Insurance, Employee Benefits, Term Life Insurance, Health Savings Accounts, Brokers, Sales, Underwriting
Education
University of Mississippi 1985 — 1987
BACHELOR OF ARTS, History
Northeast Mississippi Community College 1983 — 1985
United Healthcare Insurance July 2013 - Present
Northeast Wisconsin Technical College January 2012 - December 2013
Aurora Medical Group - Willows Clinic January 2013 - May 2013
Ministry Door County Medical Center March 2013 - April 2013
Good Shepherd Nursing Home September 2012 - December 2012
Humana March 2000 - April 2010
Skills
Epic Systems, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Access, Medisoft, Meditech, Coders, Customer Service, Healthcare Information..., Healthcare, Health Insurance, HIPAA, Medical Records, Insurance
Education
Northeast Wisconsin Technical College 2006 — 2013
Associate's degree, Healthcare Business Services/Healthcare Information Technology, 3.6
Northeast Wisconsin Technical College 2006 — 2012
Certificate, Healthcare Business Services, 3.6
Northeast Wisconsin Technical College 2006 — 2010
Certificate, Healthcare Customer Service Representative, 3.6
Humana January 2004 - Present
Education
Northeast Wisconsin Technical College 2001 — 2003
Administrative Assistant and Secretarial Science, General
Humana June 2013 - Present
Humana January 2012 - Present
Humana May 2011 - May 2013
Humana October 2009 - May 2011
Humana April 2003 - April 2008
Skills
Process Improvement, Performance Management, Six Sigma, Business Process..., Business Analysis, Visio, Process Management, SDLC, Quality Assurance, Change Management, Vendor Management, Health Insurance, PMO, Call Centers
Education
Silver Lake College 2004 — 2006
Bachelor of Science (BS), Business Management, 3.85
Northeast Wisconsin Technical College
Associate's degree, Dental Assisting/Assistant
Humana March 2014 - Present
Humana October 2011 - March 2014
Grainger April 2011 - October 2011
Citi July 2008 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Analysis
Education
University of Wisconsin-Green Bay 2010 — 2012
Interdisciplinary Studies, Business/Philosophy
Northeast Wisconsin Technical College 2007 — 2009
Associate's degree, Marketing
Humana May 2014 - February 2015
HUMANA May 2014 - February 2015
UnitedHealth Group July 2007 - May 2013
UnitedHealth Group July 2007 - May 2013
Education
Northeast Wisconsin Technical College 2003 — 2005
Associate Degree, Physical Therapist
Humana
Skills
Insurance, Health Insurance, Process Improvement, Employee Benefits, HIPAA
Education
North Central University
humana 2005 - 2010
Education
Northeast Wisconsin Technical College
associate degree in business management
Humana 2011 - Present
Humana 2010 - 2011
Education
Northeast Wisconsin Technical College
Humana December 2005 - Present
Asset Protection Services, LLC September 2001 - December 2005
Skills
Health Insurance, Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Medicare, Fixed Annuities, Long-term Care, General Insurance, Whole Life
Education
North Carolina State University 1986 — 1989
BS in Conservation
North Carolina State University
Bachelor of Science (BS), Conservation Biology
East Carolina University 1984 — 1986
Biology/Biological Sciences, General
Georgia Pacific February 2005 - Present
Schneider National September 1998 - January 2005
Humana December 1997 - September 1998
Algoma Mop Manufacturers May 1991 - September 1997
Algoma Record Herald 1988 - 1991
Skills
Marketing, copy..., Paper Industry, Continuous Improvement, Process Improvement, SAP, Manufacturing, Root Cause Analysis, Supply Chain, Project Management, Process Optimization, Product Development
Education
Northeast Wisconsin Technical College 1991 — 2013
Associate's degree, Marketing
Aurora Health Care August 2013 - Present
Aurora Health Care August 2013 - Present
Humana 2005 - 2012
Education
Northeast Wisconsin Technical College 1992 — 1994
Associate's degree, Corrections, 3
Magnin Landscape January 2013 - Present
Humana October 1999 - Present
Skills
Insurance, Lotus Notes, Customer Service, QuickBooks, SharePoint, Travel Arrangements, Microsoft Word, PowerPoint, Time Management, Office Administration, Spreadsheets, Visio, Office Management, Expenses, Adobe Acrobat, Calendars, Calendaring, Telephone Skills, Administrative..., Invoicing, Access, Outlook, Administrative Work, Confidentiality, Meeting Planning, Health Insurance, HIPAA, Microsoft Excel
Education
Northeast Wisconsin Technical College 1999 — 2001
Associate's degree, Administrative Assistant and Secretarial Science, General
Bonduel High School 1995 — 1999
Humana November 1999 - Present
Skills
Business Analysis, Requirements Gathering, SDLC, Requirements Analysis, Visio, Process Improvement, Analysis, Insurance, Business Process..., Business Process
Education
Northeast Wisconsin Technical College 1991 — 1993
Associate Degree, Business Administration
Event Planning & Marketing Communications October 2010 - Present
Humana April 2006 - Present
Baylake Bank January 2003 - April 2006
Skills
Customer-focused Service, Event Planning
Education
Northeast Wisconsin Technical College 2000 — 2003
Associate of Arts (A.A.), Marketing and Graphic Communications
Bay Port High School 1996 — 2000
Delta Dental 2010 - Present
Humana January 1994 - March 2010
Skills
Dental and insurance..., Employee Benefits, Insurance
Education
Northeast Wisconsin Technical College 2010 — 2013
Associate's degree, Gerontology & Dental Assistant
Humana August 1981 - Present
Education
Northeast Wisconsin Technical College
associate degree, Medical/Clinical Assistant
west high school
New Community Shelter 2006 - 2012
Howe Neighborhood Family Resource Center September 2004 - September 2006
Humana March 1989 - March 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Problem Solving, Critical Thinking, Supply Chain Management, Supervisory Skills, Written & Oral..., Thrive in...
Education
Northeast Wisconsin Technical College 2013 — 2014
Associate's degree, Health/Health Care Administration/Management
Northeast Wisconsin Technical College 2012 — 2013
Associate's degree, Logistics, Materials, and Supply Chain Management, 3.0
UW-Green Bay 2002 — 2006
Bachelor of Arts (B.A.), Human Development and Family Studies, General
Humana
Skills
Life Insurance, Medicare, Disability Insurance, Employee Benefits, Health Insurance
Education
Northeast Wisconsin Technical College 1989 — 1993
Associate's degree, Accounting
St. Norbert College 1978 — 1982
Bachelor of Arts (BA), Elementary Education and Teaching
My Home November 2003 - Present
Humana 1997 - 2003
Education
Northeast Wisconsin Technical College 1998 — 2000
Humana May 2013 - March 2015
Skills
Insurance, Customer Service, Health Insurance, Team Building, Provider Relations
Education
Northeast Wisconsin Technical College 2002 — 2006
Associate's degree, Microcomputer Specialist
Health Services Director Humana August 2014 - Present
Humana February 2014 - March 2015
Humana December 2011 - February 2014
Sedgwick September 2008 - May 2011
Travelers September 2007 - April 2008
Skills
Health Insurance, Insurance, Medicare, Life Insurance, Underwriting, Claim, Employee Benefits, Disability Insurance, Process Improvement, Managed Care, Brokers, Business Analysis, SDLC, Term Life Insurance, Customer Service
Education
Ohio University 2011 — 2015
Currently going for Bachelor's Degree, Nursing
North Central State College 1991 — 1995
Associate's degree, Registered Nursing/Registered Nurse
Humana June 1980 - Present
Education
Northeast Wisconsin Technical College 1978 — 1980
Associate's degree, Data Processing
PAI April 2015 - Present
Dr. Robert Wagner December 2014 - March 2015
Shopko February 2008 - December 2014
Heritage Woodworks, Inc. February 1993 - January 2008
Humana January 1990 - October 1996
Dr. Eugene S Eggers January 1986 - February 1990
Education
Northeast Wisconsin Technical College 1984 — 1986
Dental Assistant
Humana July 2012 - Present
Humana Specialty Benefits February 2008 - July 2012
Humana Specialty Benefits May 2006 - February 2008
Ramada Plaza Ojibway Hotel September 2005 - May 2006
Super 8 Motel 2003 - 2005
Skills
Customer Service, Insurance, Management, Leadership, Microsoft Excel, Strategic Planning, Sales, Process Improvement, Project Management, Team Building
Education
Lake Superior State University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Bay Mills Community College 2003 — 2004
Certificate, Criminal Justice and Corrections
Northeast Wisconsin Technical College 1998 — 2000
Associate's Degree, Criminal Justice and Corrections
Humana August 1999 - Present
Humana Insurance August 1999 - Present
Skills
Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Typing, Secretarial Skills, Phone Etiquette, Multi-line Phone, Phone Manner, Professional Phone..., People Skills, Advising People, People-oriented, Young People, Soft Skills, Computer Proficiency
Education
Northeast Wisconsin Technical College 1972 — 1974
Associate's degree, business administration
Humana March 1990 - Present
International Paper 1987 - 1998
Skills
Accounts Payable, Invoicing, Customer Service, Accounts Receivable, Data Entry, Client Billing, Retail, Volunteering, Proofreading, Copy Editing, Microsoft Excel, Facebook, General Ledger, Microsoft Office, Microsoft Word
Education
University of Phoenix
Bachelor of Science in Business Administration, 3.75
Northeast Wisconsin Technical College 1974 — 1976
Accounting