Humana Insurance
Humana Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Humana Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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74 Humana Insurance employees in database. Find out everything there's to know about Humana Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Humana Insurance Employees
BCBSNC August 2013 - Present
Wellington Rehab & Nursing March 2013 - July 2013
Xerox November 2012 - February 2013
Carillon Assisted Living September 2012 - January 2013
ABC Senior Services April 2012 - October 2012
Humana Insurance January 2011 - September 2012
Skills
Data Entry, Medical Terminology, Medicare, Medicare Advantage, Medicare Prescription..., Medication..., Personal Care Services, Top-notch Customer..., HIPAA, Health Insurance, Medical Billing, Telephone Skills, Medical Coding, Fax, EHR, PeopleSoft, Call Centers, Medical Records, Customer Support, Filing, Healthcare, Insurance, Team-oriented, Customer Service, ICD-9, CPT, Healthcare Information..., ICD-9-CM, Managed Care, Microsoft Office 2007, Spreadsheets, Cpr Certified, Lotus Notes, Phone Etiquette, Home Care
Education
DeVry University-Illinois 2009 — 2013
Associate of Applied Science, Health Information/Medical Records Technology/Technician
Beaufort County Community College 2008 — 2008
Associate's degree, Medical Office Management/Administration
Humana Insurance July 2005 - Present
Skills
Financial Reporting, Financial Analysis, Accounting, Internal Controls, Financial Accounting, Variance Analysis, Sarbanes-Oxley Act, Auditing, General Ledger, Account Reconciliation, Financial Modeling, GAAP, Process Improvement, Microsoft Excel, Procedure Development, Journal Entries
Education
Northeast Wisconsin Technical College 1995 — 1997
Associate's degree, Accounting
West High School 1992 — 1995
Aasonn April 2014 - Present
NorthgateArinso February 2012 - April 2014
NorthgateArinso June 2010 - August 2012
Convergys February 2009 - May 2010
Convergys June 2007 - May 2009
Convergys September 2005 - June 2007
Humana Insurance August 2000 - June 2003
Skills
Process Improvement, Coaching, Outsourcing, Continuous Improvement, Change Management, Performance Management, Customer Relations, BPO, Program Management, Operations Management, Problem Solving, Employee Relations, Customer Service, Team Leadership, Business Analysis, Leadership, Training, CRM, PMO, Call Centers, Cross-functional Team..., Business Process, Vendor Management, Management, Project Management, Strategy, Human Resources, Business Process..., Sales Operations, Account Management, Budgets, Organizational..., Personnel Management, Recruiting, Team Management, Analysis, ERP, Service Delivery, Management Consulting, SAP, Business Transformation, Workforce Management, Integration, Offshoring, Shared Services, Talent Management, Consulting, Sla, Resource Management, Employee Engagement
Education
Southern Connecticut State University 1982 — 1986
BS
Villanova University
Six Sigma
Humana Inc. September 2014 - Present
Humana Insurance August 2013 - August 2014
Humana February 2012 - August 2013
Humana July 2007 - February 2012
Humana February 2007 - July 2007
Dental Health Products, Inc. October 2005 - February 2007
Dental Health Products, Inc. October 2003 - October 2005
Skills
PowerPoint, Telephone Skills, Commercial Insurance, Call Centers, Spreadsheets, Fax, Process Improvement, Research, Medical Coding, Claim, Customer Service, Direct Mail, Insurance, Health Insurance, HIPAA, Microsoft Word, Administrative..., Microsoft Office, CPT, Medical Records, Employee Benefits, Outlook, Microsoft Excel, Data Entry, Healthcare, ICD-9-CM, Medicare, Data Analysis
Education
Rasmussen College-Wisconsin 2010 — 2013
Associate's degree, Health and Medical Administrative Services
Northeast Wisconsin Technical College 1996 — 1998
Technical Diploma, Office assistant
Luxemburg-Casco High School 1993 — 1996
Diploma, General Studies
Green Bay West High 1992 — 1993
None, General Studies
Medtronic Spine & Biologics July 2014 - Present
Pfizer February 2008 - July 2014
Humana Insurance October 2006 - January 2008
Skills
Financial Analysis, Building Relationships, Data Analysis, Data Entry, Account Management, Account Reconciliation, Accounting, Problem Solving, Timely Decision Making, Project Management, Variance Analysis, Month End Close, Invoice Processing, Process Improvement, SAP, Invoicing, Journal Entries, Time Management, Pharmaceutical Industry, Microsoft Excel, Insurance, Market Research, Finance, Teamwork, Data Management, Hyperion Enterprise, Business Objects, Sales, Market Analysis, Analytics, Competitive Analysis, Competitive Intelligence, Market Intelligence, SPSS, Lotus Notes, Segmentation, Marketing Research, Health Economics, Biotechnology, Contract Negotiation, Contract Management, Managed Care, Sales Operations, Salesforce.com, Data Mining, Medical Devices, Sales Effectiveness, Pharmaceutics, Policy
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Business Administration and Management, General
Mississippi State University 2000 — 2004
Bachelor of Business Administration (BBA), Marketing
Vicksburg High School 1996 — 2000
HS Diploma, High School
Curly Girl Yogi May 2014 - Present
Curly Girl Yoga Boutique May 2014 - Present
Curly Girl Solutions June 2013 - Present
Polka Dot Powerhouse November 2014 - June 2015
Full Circle Wellness December 2007 - January 2012
Jalapeno Paint Werx June 2006 - December 2006
Jones & Jones Attorneys at Law January 2002 - December 2003
Comprehensive Computer Consulting June 1997 - June 1998
Humana Insurance April 1997 - June 1997
Wausau Insurance July 1995 - March 1997
Skills
Fitness, Nutritional Counseling, Wellbeing, Human Resources, Hiring Personnel, Performance Appraisal, Office Administration, Workflow Management, Change Management, Leadership Development, Diversity Training, Customer Service..., Microsoft Office, Social Networking, Nonprofit work, Fundraising, Direct Patient Care, Patient Scheduling, Non-profits, Small Business, Leadership, Public Speaking, Nonprofits, Marketing for Small..., Organizational..., Organizational..., Organizational Behavior, Small Business Online..., Small Business Systems..., Administrative..., Business Process..., Process Optimization, Mind Mapping, Personal Development
Education
University of Wisconsin-Eau Claire 1985 — 1990
B.S., Business Education
Waubonsee Community College 2010 — 2012
Benedictine University 1994 — 1994
Organizational Behavior & Organizational Development
University of Wisconsin-Stout 1991 — 1991
Human Resource Management
IntelliSoft Group December 2014 - Present
Advantedge Healthcare Solutions September 2010 - October 2014
AMSplus April 2007 - September 2010
Humana Insurance February 2006 - January 2007
Skills
Software Project..., Software Testing, Workflow Management, System Administration, Information Technology, Problem Solving, Customer Service, EDI, Windows, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Windows 7, Windows XP, Management, Research, Social Media, Budgets, Process Scheduler, Outlook, Invoicing, Mac OS, Process Improvement
Education
University of Massachusetts at Lowell 2012 — 2014
Bachelor's degree, Information Technology
Northern Essex Community College 2011 — 2011
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
University of Massachusetts at Lowell 2001 — 2005
Bachelor of Liberal Arts, English, History
Datalink June 2012 - Present
Convergys January 2009 - June 2012
International Translators January 2007 - May 2008
Humana Insurance January 2001 - October 2006
Little Rapids Corporation 1996 - 1997
Skills
Strategic Planning, Customer Service, Process Improvement, Microsoft Excel, Project Management, Lean Manufacturing, Marketing Strategy, Change Management, Six Sigma, Continuous Improvement, Team Building, Marketing, Social Media, Operations Management, Coaching, Team Leadership, Project Planning, Manufacturing, Insurance
Education
Lakeland College 1999 — 2002
Bachelors, Business and Marketing
University of Phoenix
Masters, Organizational Management
Saint Louis University August 2012 - Present
Tulsa Community College February 2012 - Present
Department of Veterans Affairs January 2013 - May 2013
Tulsa Technology Center October 2009 - January 2012
Rogers State University August 2010 - May 2011
SNU University 2009 - 2011
Oklahoma Surgical Hospital March 2009 - June 2009
Humana Insurance May 2008 - March 2009
HCR Manor Care September 2006 - June 2007
Continuous Care Personnel Pool March 2004 - August 2006
Skills
Nursing, Healthcare, Clinical Research, Medical/Surgical, Healthcare Management, Medicare, Medication..., Nursing Education, Wound Care, IV, Hospitals, Quality Improvement, Patient Safety, EKG, BLS, Home Care, Medicine, Medical Records, Acute Care, Healthcare Information..., Medical-Surgical, ACLS, Patient Advocacy, Orthopedic, Patient Education, Registered Nurses, Staff Development, Inpatient, Vital Signs, Adult Education, Nursing Management, Managed Care, Clinical, Cpr Certified, Ambulatory, Nursing Process, Accreditation, Telemetry, Advance Assessment, Diagnosis, Treatment plans
Education
Saint Louis University 2012 — 2015
Post Masters Advance Practice Registered Nurse, Family Nurse Practitioner
OSBELTCA 2011 — 2011
LTC ADMINISTRATOR LICENSE, ASSISTED LIVING / Residential Care Home
Southern Nazarene University 2009 — 2011
Master of Science, Nursing Education, "A"
Oklahoma Wesleyan University 2006 — 2008
BSN, Nursing
Tulsa Community College 1999 — 2001
ADN, Nursing
Central Vo-tech 1995 — 1995
Certified Nurse Assistant, Nursing
Fairmont Federal Credit Union March 2013 - July 2013
Clayton January 2012 - July 2012
Clayton Consulting January 2012 - July 2012
JPMorgan Chase April 2009 - January 2012
JPMorgan Chase January 2009 - January 2011
Humana Insurance January 2008 - January 2009
Bank of America May 2001 - June 2007
Bank of America January 2001 - January 2007
Barnett Bank January 1997 - January 1999
Skills
Financial Analysis, Excel, Word, Microsoft Excel, Finance, Mortgage Lending, Microsoft Word, Banking, Loans
Education
Drury University 1973 — 1976
Drury College
Metropolitan State College
City-Link communications November 2013 - Present
The Carolinas Center July 2012 - September 2013
Humana Insurance July 2010 - January 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Customer Experience, Outlook, Microsoft Excel, Microsoft Word, Sales, Telephone Skills, Time Management, Quality Assurance, Marketing, Insurance
Education
University of Phoenix 2013 — 2016
Bachelor's Degree, Information Technology
WEA Trust July 2014 - Present
Cenpatico May 2013 - July 2014
Humana May 2012 - May 2013
Humana Insurance February 2009 - June 2011
Skills
Financial Analysis, Microsoft Excel, Financial Modeling, Business Analysis, Insurance, Data Analysis, Risk Management, Analysis, Microsoft Office, Investments, Valuation, Access, Analytics, Business Process..., Business Strategy, Change Management, Claim, Employee Benefits, HIPAA, Health Insurance, Health Policy, Healthcare, Healthcare Industry, Leadership, Managed Care, Management, Medicaid, Medicare, Process Improvement, Program Management, Strategic Planning, Strategy, Training, Visio
Education
Concordia University-Wisconsin 2011 — 2012
Mukwonago High School 2000 — 2003
Humana September 2014 - Present
Humana 2013 - Present
Humana Insurance April 2012 - August 2013
National Health Plan Operations October 2007 - April 2012
Humana Insurance April 2004 - October 2007
Skills
Medicare, Leadership, Analysis, Healthcare Management, PPO, Health Insurance, Hospitals, Medicaid, Provider Relations, Disease Management, Managed Care, Management, Utilization Management, Healthcare, HMO, Healthcare Information..., Health Care Reform, Process Improvement, Quality Improvement, EHR, Healthcare Reimbursement, HL7, Business Analysis, EMR, Network Development, Access, Claim, Credentialing, HIPAA, Health Policy, Healthcare Consulting, Healthcare Industry, Insurance, Long-term Care, Medicare Part D, Pharmacy Benefit..., Physician Relations, Physicians, Revenue Cycle, Training, Medical Coding, Health Information...
Education
Indiana University-Southeast 2014 — 2018
Masters of Science in Strategic Finance (MSSF), Finance, General
University of Southern Indiana
Masters of Health Administration (MHA)
University of Southern Indiana
B.S, Business Management; Quality and Innovation
Humana Insurance April 2014 - Present
Aurora Health Care September 2008 - January 2014
Cargill November 2002 - August 2008
Extendicare Health Services, Inc., Milwaukee, WI 2000 - 2002
U-Line 1999 - 2000
Ministry Health Care Corporation 1992 - 1998
Skills
Accounting, Budget Process, Charge Master, Cost Accounting, Financial Analysis, Financial Reporting, Financial Statements, Managerial Finance, Process Improvement, SAP R/3, General Ledger, Cash Management, Budgets, Leadership, Variance Analysis, Auditing, Business Analysis, Forecasting, Financial Modeling, Budget, Cost Management, Epic Systems, Increase Productivity, Increased Profitability, Microsoft Excel, SAP, Windows, Analysis, Healthcare, Data Analysis, SAP ERP
Education
University of Wisconsin-Milwaukee - School of Business Administration 2002 — 2005
MBA, ERP Emphasis
Lakeland College
BBA, Busines Administration Accounting Emphasis
Humana Insurance April 2012 - Present
Kiel Rescue January 2012 - Present
Humana April 2011 - Present
Fox Valley Technical College June 1994 - Present
Calumet Medical Center June 1994 - October 2011
Gold Cross Ambulance June 2006 - April 2011
Tecumseh Power Company September 2002 - August 2006
St. Elizabeth's Hospital March 1988 - August 2001
Skills
Safety and First Aid..., Microsoft Office, Medical Editing, Customer Service, Wrote Independent..., Medical Terminology, Medical Administrative..., Read and Interpret...
Education
Fox Valley Technical College 2011 — 2012
Associate's degree, Safety Engineering Technology Associate Degree, 4.0
Fox Valley Technical College 2008 — 2009
Medical Administrative Professional Associate, Medical Billing and Coding, 4.0
Lakeshore Technical College 1993 — 1994
Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Northeast Wisconsin Technical College 1986 — 1988
Physical Therapist Assistant, Physical Therapy/Therapist
Bank of America Merchant Services October 2014 - Present
Tri-Med Medical Wholesale January 2013 - September 2014
B3 Entertianment August 2012 - January 2013
Humana Insurance August 2011 - August 2012
Johnson Controls April 2007 - August 2009
Kaiserslautern Braves August 2007 - April 2008
Skills
Microsoft Office, Adobe Design Programs, Event Management, Public Speaking, Presentations, Interviews, Multicultural..., Supervising, Strategic Planning, Business Planning, Customer Service, Management, Sales, Advertising, Marketing Strategy, Sales Management
Education
Creighton University 2003 — 2006
Bachelor of Science in Business Administration, Marketing/Management
Client : Crowe Horwath October 2013 - Present
Humana Insurance July 2011 - September 2013
Colliers International March 2011 - July 2011
CIBER, Inc. July 2010 - March 2011
kwikcall January 2009 - June 2010
Coldwell Banker June 2007 - December 2008
workMETHODS Inc. December 2006 - May 2007
workMETHODS Inc. November 2005 - October 2006
Softworld Solutions October 2003 - October 2005
Skills
Dynamics CRM, Microsoft CRM, SSRS, ASP.NET, Microsoft SQL Server, .NET, Microsoft Dynamics, WCF, CRM, XML, TFS, Business Intelligence, Databases, Software Project..., JavaScript, Requirements Analysis, Agile Methodologies, C#, Visual Studio, Web Services, SDLC, Visio, ADO.NET, IIS, Integration, Business Analysis
Education
University of Pune 2001 — 2003
Masters in Computer Science, Computer Science, A
University of Pune 1998 — 2001
Bachelors in Computer Science, Computer Science, A
Humana Insurance December 2006 - Present
Skills
Process Improvement, Customer Service, Public Speaking, Analysis, Health Insurance, Leadership Development, Policy, Project Management, Coaching, Organizational..., Team Building, Time Management, Microsoft Office, Leadership, Team Leadership, Employee Benefits, Legal Writing, Employee Training, Healthcare, Training, Microsoft Excel, Strategic Planning, Writing
Education
University of Cincinnati 1998 — 2003
Bachelor, Communication
Humana Insurance January 2005 - Present
Creative Marketing International Corporation July 1992 - July 2002
Skills
Senior health care, Life insurance, Annuities, Life Insurance, Fixed Annuities, Long-term Care, Health Insurance, Insurance
Education
Graceland University 1970 — 1974
BA, Social work and Psychology
SSMHC -St. Mary's Hospital November 2013 - Present
St Marys Hospital December 2012 - November 2013
University of Wisconsin Hospital and Clinics March 2008 - December 2012
Dental Health Associates, Ltd September 2004 - March 2008
UW Medical Foundation April 2002 - August 2004
Humana Insurance August 1993 - April 2002
Skills
Epic Systems, Microsoft Office, Community Outreach, Microsoft Excel, Healthcare, Research, Public Speaking, EMR, Ambulatory, HIPAA, Hospitals, Healthcare Information..., Leadership, Informatics, EHR, Event Planning, Visio, Process Improvement, Program Development, Patient Advocacy, Social Media, Customer Service, Public Relations, Grant Writing, Fundraising, Public Health, Non-profits, PowerPoint, Microsoft Word, Healthcare Management, Policy, Training, Team Building, Leadership Development, Outlook, Recruiting, Coaching, Patient Safety, Quality Improvement, Revenue Cycle, Inpatient, Medical Terminology, Medical Billing, Medicare, Nonprofits, Management, Program Management, Strategic Planning
Education
Madison Area Technical College 1995 — 1997
Medical Office Management
Bowling Green State University 1983 — 1988
Music Education
Alliance High School
Tata Consultancy Services July 2013 - Present
Cognizant Technology Solutions April 2013 - June 2013
Agile Transformation Inc. September 2012 - March 2013
Wipro Technologies October 2011 - October 2012
Agile Mechanics, Inc. March 2011 - October 2011
Progressive Medical, Inc. October 2010 - February 2011
Humana September 2009 - September 2010
Agile Mechanics, Inc. January 2009 - August 2009
Humana Insurance May 2008 - January 2009
Cell Core, LLC September 2006 - May 2008
Skills
Software, Coaching, Agile Project Management, Consulting, Project Management, SDLC, PMP, Agile Methodologies, Scrum, Software Development, Program Management, Strategy, IT Strategy, Business Process, Visio, Integration, MS Project, SharePoint, Project Planning, PMO, Project Portfolio..., Enterprise Software, CRM, Certified Scrum Master..., Waterfall, Process Improvement, ERP, Databases, Test Driven Development, Web Services, .NET, SQL, Software Project..., Microsoft SQL Server, E-commerce, Requirements Gathering, Requirements Analysis
Education
Kent State University
BS, Computer Science
The University of Akron
Accounting
State Farm Insurance March 2011 - Present
Eighty-Four Lumber July 2006 - May 2007
Robertson Insurance Agency August 2005 - August 2006
Humana Insurance August 2004 - August 2005
Skills
Property & Casualty..., Insurance, Customer Service
Education
Indiana University-Southeast 2000 — 2004
BA, History
Hanover College 2000 — 2002
History
Insurance Institute of America
Associate, Claims
Liberty Mutual Insurance 2013 - Present
Humana Insurance 2005 - 2013
Skills
Health Insurance, Brokers, Insurance, Underwriting, Microsoft Excel, Microsoft Office, Competitive Analysis, Project Management, Team Building, Team Leadership, Forecasting, Consulting, Marketing, Employee Benefits, Training, Leadership
Education
University of St. Francis
Master of Business Administration (M.B.A.)
Iowa State University
Bachelor of Science (B.S.), Economics
Lueck Piano Studio January 2001 - Present
Heid Music Company 2012 - 2013
Heid Music Company 2012 - 2013
Bay Area Adult Music Clubs March 2002 - 2013
Northeast Wisconsin Piano Teachers Forum 2001 - 2013
Dudley Birder Chorale 2008 - 2011
UnitedHealth Group April 2006 - October 2009
American Medical Security April 2005 - April 2006
American Medical Security January 2004 - April 2005
Humana Insurance December 2002 - January 2004
Skills
Music Education, Negotiation, Sales, Social Media, Piano, Music, Microsoft Excel, Teaching, Program Management, Nonprofits, Training
Education
St. Norbert College 1997 — 2001
Bachelor of Arts (B.A.), Humanities and Music Liberal Arts
City of Jacksonville November 2003 - Present
Communities in Schools of Jax. August 1998 - November 2004
Webster University 2002 - 2004
Webster University 2002 - 2004
Humana Insurance November 1997 - August 1998
Skills
Public Speaking, Employee Relations, Organizational..., Leadership Development, Customer Service, Coaching, PowerPoint, Microsoft Office, Training, Team Building, Microsoft Word, Recruiting, Community Outreach, Event Planning, Microsoft Excel, Conflict Resolution, Research, Non-profits, Performance Management, Human Resources, Analysis, Employee Benefits, Government, Interviews, Management, Nonprofits, Program Management
Education
Webster University 2001 — 2004
Masters, Human Resources
Cameron University 1991 — 1995
Bachelor of Arts, Human Ecology
Department of Defense Equal Opportunity Institute 1987 — 1988
Certified, Equal Opportunity and Diversity training
Suwannee High School 1971 — 1972
Diploma, General
UnitedHealth Group April 2015 - Present
UnitedHealthcare April 2012 - April 2015
UnitedHealthcare May 2011 - May 2012
Express Scripts 2007 - 2011
Humana Insurance 2005 - 2007
Omega Insurance Services 2003 - 2005
Ohio Bureau of Workers Compensation 2002 - 2003
Skills
Healthcare, Provider Contracting, Provider Relations, Negotiation, Customer Relations, Claims Resolution, Contract Negotiations, Contract Negotiation, Contract Management, Health Insurance, Insurance, Customer Service, Fraud Investigations, Fraud, Fraud Analysis, Medicare, Medicaid, Credentialing, Contract Review, Contract Development, Direct Sales, Sales Support
Education
Sullivan University 2009 — 2012
MS, Conflict Management
The Ohio State University 2001 — 2003
BA, Criminology
Jacksonville State University 2000 — 2001
Criminology
Humana Insurance June 2015 - Present
Humana Insurance October 2013 - June 2015
Physicians Pharmacy Alliance July 2011 - October 2013
The Disney Store June 2008 - August 2011
Medlin Davis October 2002 - July 2010
CBL & Associates January 2001 - July 2002
Town of Morrisville July 1999 - January 2001
The Cary News, Div. of The News and Observer March 1993 - July 1999
Skills
Payroll, Accounts Receivable, Accounts Payable, Management, Invoicing, Microsoft Excel, Budgets, Account Management, Inventory Management, Customer Service, Microsoft Word, Financial Reporting, Human Resources, Team Leadership, Accounting, Pharmacy Benefit..., General Ledger, Bank Reconciliation, Microsoft Office, Cash Flow, SharePoint, Visio, Citrix, Analysis, Software Documentation, Healthcare
Education
Quinsigamond Community College
Associate of Science (A.S.), Accounting
UNC - CH Institute of Government
Certifications, Political Science and Government
Wake Technical Community College
Spanish for the workplace
Productivity Point International
Lorman Business Center
Mink and Associates Insurance Consulting May 1998 - Present
Blue Cross Blue Shield of SC November 2004 - Present
AHCP 2007 - Present
Humana Insurance January 2004 - Present
American National Insurance May 2006 - December 2013
Teamcorp 2005 - October 2013
National Health Insurance Company June 2009 - December 2010
GTL Insurance 2006 - 2008
American Republic Insurance 2004 - 2006
NASE 1998 - 2004
Skills
E-business, Sales Management, Sales Presentations, Small Business, Team Leadership, B2B, B2C marketing, Employee Benefits, Health Insurance, Term Life Insurance, Disability, Medicare Supplements, Customer Service, Disability Insurance, Long Term Care Insurance, Sales, Accident, Insurance, Financial Planners, Retirement, Universal Life, Fixed Annuities, Critical Illness, Marketing, Whole Life, Commercial Insurance, Long-term Care, Medicare, Health Savings Accounts, Brokers, Life Insurance, Umbrella Insurance, General Insurance, Underwriting, Retirement Planning, 401k, Property & Casualty..., Workers Compensation, Group Insurance, Insurance Brokerage, Professional Liability, Licensed Life & Health..., IRAs, Casualty, Claim, Legal Liability, Financial Planning
Education
University of Alabama at Birmingham 1979 — 1982
MBA, Business
Woodlawn High School 1977 — 1981
College Prep
Brightstar Corp. June 2014 - Present
SurePayroll December 2010 - June 2014
Nationwide Insurance October 2006 - July 2010
Humana Insurance April 2006 - September 2006
Skills
Business Analysis, Consulting, Entrepreneurship, Business Process..., Project Management, SQL, SDLC, Business Intelligence, Data Analysis, Agile Methodologies
Education
The University of Chicago - Booth School of Business 2013 — 2016
Master of Business Administration (MBA)
Wayne State University 2004 — 2005
Masters in Engineering
SMIT - Chennai, India 2000 — 2004
Bachelor's degree
Allstate Insurance Company May 2015 - Present
Allstate Insurance March 2008 - Present
Walgreens Company June 2007 - April 2008
Humana Insurance September 2006 - June 2007
Trustmark Insurance Company August 2005 - September 2006
Pacific Life and Annuity April 2001 - August 2005
Skills
Health Insurance, Employee Benefits, Selling Skills, Underwriting, Account Management, Sales, Product Development, Corporate Training, Pharmacy Benefit..., SPIN Selling, Group Insurance, Miller Heiman, Information Assurance, Field Training, Financial Services, Property & Casualty..., Marketing Strategy, Market Penetration, Insurance, Cold Calling, Customer Retention, Management, Sales Management, Leadership
Education
Illinois State University
BA, Speech Communication/Minor Political Science
Fremd
William Rainey Harper College
AA, General
Destination Intellegence Systems November 2013 - Present
Vintage Senior Living, Sonoma November 2011 - June 2012
Humana Insurance December 2007 - July 2010
Chico Community Publishing July 2006 - August 2007
Skills
Insurance, Customer Retention, Closing Deals, Business Networking, Call Center, Telemarketing, Health Insurance, Business Development, Market Planning, Oral & Written..., Fixed Annuities, Strategic Planning, Deal Closure, Advertising, Cold Calling
Education
Ashford University 2010 — 2012
Undergraduate, Gerontology /Accounting, 3.5
CSUN 2005 — 2006
History and Anthropolgy, American History (United States)
Sacramento City College 2002 — 2003
AA, Social Science
Lemay Benefits May 2011 - Present
Frost Insurance March 2006 - May 2011
Austin Association of Health Underwriters 2005 - 2008
Benefits Design, Inc January 2004 - March 2006
Humana Insurance October 2000 - January 2004
AccountingSolutions February 1998 - October 2000
Skills
Employee Benefits, Health Insurance, Disability Insurance, Life Insurance, Health Savings Accounts, Brokers, Insurance, Benefits Administration, Term Life Insurance, Accident, General Insurance, Medicare, COBRA, Critical Illness, Claim
Education
San Antonio College 1985 — 1990
Management
Globe University, Grand Chute, WI October 2010 - July 2011
Humana Insurance 2003 - 2008
Green Bay Public Schools 1999 - 2001
Denmark Public Schools 1996 - 1997
C.E.S.A. 7 June 1995 - August 1995
Alpena Public Schools 1984 - 1989
Skills
Higher Education, Microsoft Office, Public Speaking, Teaching, Leadership, E-Learning, Curriculum Design, Administration, Staff Development, Adult Education, Community Outreach, Nonprofits, Grant Writing, Training, Fundraising
Education
University of Wisconsin-Whitewater 1997 — 1997
Western Michigan University
Master of Arts
Northern Michigan University
Bachelor of Science
Stuart Pepper Middle School July 2012 - Present
North Hardin High School June 2008 - July 2012
Humana Insurance October 2004 - June 2007
Skills
Literary Analysis, Google Drive
Education
Western Kentucky University 2010 — 2016
Master of Science, School Librarian/School Library Media Specialist
University of Louisville 2007 — 2008
Master of Arts, Secondary Education and Teaching
University of Louisville 2001 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Humana Inc. January 2015 - Present
Humana July 2012 - January 2015
Humana 2000 - 2015
Humana Insurance July 2005 - July 2012
HCA April 2002 - July 2005
Pathways Center for Developmental and Behavioral Growth August 1999 - October 2001
Skills
Health Insurance, Insurance, Medicare, Healthcare, Managed Care, Employee Benefits, Strategic Planning, Process Improvement, Management, Financial Analysis, HIPAA, Medicaid, Financial Modeling, Healthcare Management, Hospitals, Healthcare Consulting, Team Building, Contract Auditing, Medical Terminology, Sarbanes-Oxley Act, Revenue Cycle, Competitive Analysis, Access, Budgets, Data Analysis, Contract Negotiation, Leadership, Claim, Healthcare Industry, Healthcare Information...
Education
University of Central Missouri 1998 — 2002
B. A., Business Administration
University of Central Missouri 1998 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ResMed July 2014 - Present
ResMed September 2013 - July 2014
GoDaddy August 2012 - July 2013
Humana Insurance November 2006 - June 2012
Bankers Life and Casualty August 2006 - October 2006
Blockbuster March 2000 - August 2006
Skills
Insurance, Retail, Merchandising, Marketing, Microsoft Office, Financial Analysis, Accounting, Project Coordination, Public Speaking, Healthcare, Customer Retention, Retail Sales, Advertising, Social Media Marketing, Auditing, Management, Leadership, Process Improvement
Education
California State University-Dominguez Hills 2013 — 2013
Paralegal Certificate, Paralegal Studies
Madison Area Technical College 2008 — 2011
Associate's Degree, Finance
University of Wisconsin-Eau Claire 1999 — 2005
BBA, Business Management
PricewaterhouseCoopers LLP July 2013 - Present
PricewaterhouseCoopers LLP July 2010 - June 2013
PricewaterhouseCoopers LLP July 2008 - June 2010
TXU, Energy Future Holdings, Luminant, Oncor June 2005 - July 2008
TXU October 2003 - June 2005
Humana Insurance August 2002 - June 2003
WBBM-TV 2001 - 2001
Skills
Strategic Communications, Public Policy, Organizational Design, Employee Training, Governmental Affairs, Policy Analysis, Government, Strategic Planning, Program Management, Change Management, Management Consulting, Policy, Project Management, Business Process..., Process Improvement, Organizational..., Leadership Development, Media Relations, Strategy, Governance, Analysis, Budgets, Business Development, Business Transformation, Proposal Writing, Management
Education
The Johns Hopkins University - Carey Business School 2004 — 2007
MBA/MA Government, Business and Government
University of Florida 1998 — 2002
BS, Journalism
Mandeville High School 1994 — 1998
Aurora Power August 2006 - Present
humana Insurance 1987 - 2003
Education
University of North Florida 1982 — 1985
Kimberly-Clark June 2014 - Present
Kimberly-Clark August 2010 - June 2014
Kimberly-Clark October 2007 - August 2010
American Golf Association June 2007 - October 2007
Humana Insurance 2004 - 2006
Elmbrook School District 2000 - 2002
Catholic Memorial High School 2000 - 2002
Skills
Health, Access, SAP, Sales Operations, Supply Chain, Management, Leadership, Training, Team Leadership, Continuous Improvement, Project Planning, Product Development, Troubleshooting, Marketing, Order Management, Process Improvement, Inventory Management, Logistics, Forecasting
Education
Carroll College 1998 — 2002
Bachelor's of Science, Physical Education/Health
Gregory & Appel Insurance December 2014 - Present
Magellan Health Services October 2014 - December 2014
Magellan Health Services November 2012 - October 2014
Humana Insurance September 2007 - November 2012
Golden Rule Insurance (a UnitedHealthcare company) November 2005 - September 2007
Golden Rule Insurance (a UnitedHealthcare company) August 2003 - November 2005
Golden Rule Insurance (a UnitedHealthcare company) August 2002 - August 2003
Skills
Access, SAS, Competitive Analysis, Strategic Planning, PowerPoint, Essbase, FoxPro, Model Development, Microsoft Excel, VBA, Insurance, Health Insurance, Data Analysis, Financial Analysis, Analytics, Management, Process Improvement, Marketing Strategy, Strategy, Marketing, Finance, Analysis, Budgets, Employee Benefits, Sales
Education
Indiana University - Kelley School of Business 2007 — 2010
MBA, Supply Chain Management & Marketing
Saint Mary-of-the-Woods College, Saint Mary-of-the 1996 — 2000
Bachelor of Science Degree, Marketing
Humana March 2013 - Present
Humana Insurance June 2011 - Present
School Town of Highland January 2011 - June 2011
IBM April 1996 - April 2009
Analytech Consulting Resources, Inc. September 1991 - April 1996
Confederation Life Insurance Company May 1989 - August 1991
Southern Company Services March 1986 - May 1989
Federal Reserve Bank January 1984 - March 1986
University of Alabama in Birmingham July 1978 - January 1984
Skills
PMP Certified, Business Analysis, Program Management, Vendor Management, SDLC, Process Improvement, Agile Project Management, Software Project..., Training Delivery, Creation Of Training..., PMP, Project Delivery, PMO, Management Consulting, Leadership, Management, Analysis, Project Management, Business Process..., ERP, Training, Business Transformation, Business Process, Requirements Gathering, Project Portfolio...
Education
Georgia State University 1984 — 1989
BBA, Business Administration and Management, General
Humana 2010 - Present
Humana 2006 - May 2011
Humana Insurance 2008 - 2010
CompBenefits Corporation 1999 - 2006
Comcast 1994 - 1999
Viacom 1990 - 1996
Skills
Claim, Employee Benefits, Data Analysis, Health Policy, Insurance, Health Insurance, Marketing, Medicare, Business Analysis, Disability Insurance, Change Management, Underwriting, Program Management, Strategy, Leadership, Business Strategy, Business Process..., Management, Project Management, Sales Management, Process Improvement, Healthcare, Team Building, Contract Negotiation, Cross-functional Team..., Vendor Management, Managed Care, Software Documentation, Strategic Planning, Healthcare Industry, Analysis, Training, Consulting, Account Management, Team Leadership, Call Center, Risk Management, Sales, Customer Service, Provider Relations, Life Insurance
Education
University of Alabama 1995 — 1997
Marketing/Marketing Management, General
University of South Florida 1977 — 1979
Marketing, Public Relations
J. W. Terrill August 2011 - Present
HM Capital Management April 2010 - July 2011
Humana Insurance 2004 - 2006
American Heritage Insurance Services 2003 - 2005
Education
Missouri State University 1998 — 2003
Insurance & Risk Management, Insurance, Accounting, Risk Management, Business Administration
Humana Insurance Regional ManagerKrauses FurnitureDecember 1995 - June 2000
Education
University of California, Los Angeles 1979 — 1983
BA, Political Science
Network Health WI April 2015 - Present
Kids With Heart, Natnl. Assoc. for Children’s Heart Disorders 2000 - Present
Humana Insurance August 2010 - March 2015
Oneida Tribe of Indians of Wisconsin June 2007 - August 2010
ManorCare Health Services March 2007 - December 2007
Children's Hospital of Wisconsin December 2004 - February 2007
Children's Hospital of Wisconsin July 2002 - December 2004
Community Memorial Hospital, Oconto Falls, WI June 2002 - January 2004
HR First July 2001 - January 2002
Benchmark Healthcare October 1999 - July 2001
Skills
Cardiology, Neonatology, Pediatrics, Health Insurance, Case Management, BLS, Chronic Illness, Geriatrics, Family Practice, Clinical Research, Healthcare, Disease Management, Medicine, Management, Nursing, Training, Hospitals, IV, Customer Service, Wound Care, Vital Signs
Education
Northeast Wisconsin Technical College 2001 — 2004
Assicoate Degree, Nursing
University of Wisconsin-Stout 1988 — 1993
Bachelor of Science, Business Administration
Humana Insurance Product Compliance ManagerHumana1994 - January 2015
NWTC Alumni Assocication 2015 - 2015
NWTC Alumni Assocication 2015 - 2015
NWTC Alumni Assocication 2015 - 2015
Green Bay Packers July 2003 - April 2008
Humana 1990 - 1994
Humana 1988 - 1990
Humana 1985 - 1988
Humana 1983 - 1985
Skills
Strengths: Maximizer,..., Microsoft Word, Insurance, Claim, Microsoft Excel, Customer Service, Management, Healthcare, Process Improvement, Medicare, Employee Benefits, Software Documentation, Training, Leadership, Team Building, Strategic Planning, Health Insurance, Human Resources, Coaching, Program Management, Vendor Management, Budgets, Managed Care
Education
Concordia University-Wisconsin 2012 — 2015
Human Resource Management, Human Resource Management, Graduation date December 2015
Northeast Wisconsin Technical College 1997 — 1999
Associate Degree, Supervisory Management
Northeast Wisconsin Technical College 1977 — 1978
Technical Diploma, Dental Assistant
Humana Insurance Data Analysthumana Insurance2006 - 2014
Education
Park University 1990 — 1995
University of Wisconsin-Milwaukee 1989 — 1991
accounting, economics
University of Wisconsin-Green Bay 1988 — 1990
accounting
Green Bay west 1984 — 1988
general, accounting/general
SeniorBridge July 2012 - Present
Humana Insurance 2012 - 2013
Humana Insurance 2012 - 2013
CorVel, Inc. 2009 - 2010
Altamonte American Karate Academy 1998 - 1999
Florida Hospital--Orlando 1994 - 1996
Florida Hospital--Orlando 1994 - 1996
Skills
Microsoft Office, Customer Service, Public Speaking, Public Relations, PowerPoint, Marketing, Microsoft Word, Sponsorship, Strategic Planning, Sales
Education
University of North Florida 1988 — 1990
Bachelor of Science, Registered Nursing/Registered Nurse
Florida State College 1986 — 1988
Associate of Arts (A.A.)
HSBC April 2012 - September 2013
Bank of America March 2011 - March 2012
Fisher-Price October 2010 - January 2011
Humana Insurance April 2005 - December 2007
Cintech LLC June 1989 - May 2004
Education
Houghton College 2010 — 2011
BS, Management
Bowling Green State University 1975 — 1977
BA, Popular Culture
State University of New York College at Fredonia 1973 — 1975
Aurora Health Care June 2011 - Present
Affinity Health System April 2010 - July 2012
Humana Insurance November 2007 - January 2009
Time Warner Cable December 2000 - June 2007
Skills
Healthcare, Epic Systems, EHR, Software Documentation, Ambulatory, Training, Nursing, EMR, Process Improvement, Management, Healthcare Information..., Informatics, Healthcare Management, CPOE, Customer Service, HIPAA, Cerner, Troubleshooting, Hospitals, Clinical Research, Clinics, Meditech, Physician Relations, Ambulatory Care, Team Leadership, Networking, Databases, Stork, Revenue Cycle, Medical/Surgical, Six Sigma, Security, Fundraising, Customer Satisfaction, PMP, Employee Training, Training & Development, Adult Education, Leadership, Physicians, Documentation, Project Management, Medical Terminology, Strategic Planning, Team Building, Patient Safety, Outlook, Microsoft Word, Access, Microsoft Excel
Education
Northeast Wisconsin Technical College 2009 — 2012
Associates, Nursing
Fox Valley Technical College 1998 — 2000
Associate, Computer Networking
Carroll University 1994 — 1998
Bachelor, Psychology
Humana insurance May 2008 - Present
Prevea Health July 2007 - May 2008
Woodside Lutheran Home March 2003 - July 2007
Theda Care - December 2006 - June 2007
Anna John Nursing Home- Oneida Tribe on Wis September 1991 - March 2003
Brown Co Assoc for Retarded Citizens March 1986 - March 1988
Forest co Nursing Service September 1983 - September 1985
Crandon healthcare Center March 1980 - September 1983
Veterans Administration Hospitals July 1973 - October 1975
Education
Alverno College 1974 — 1975
BSN nursing
Bellin College of Nursing 1970 — 1973
RN, RN
University of Wisconsin-Green Bay 1970 — 1973
RN
Alverno College
B.S
BELLIN MEMORIAL HOSPITAL SCHOOL OF NURSING
RN Diploma
Private February 2009 - Present
Humana Insurance August 2002 - February 2009
Beyond Boundaries of Autism October 2004 - August 2006
Best Buy February 2002 - August 2002
Circuit City August 1997 - January 2002
Education
Bellin College of Nursing 2006 — 2009
Bachelors, Nursing
St. Norbert College 1997 — 2004
Bachelors, Sociology
IGenFuels LLC 2013 - Present
Humana Insurance 2008 - 2012
Skills
Business Analysis, SDLC
Education
Northeast Wisconsin Technical College 1975 — 1977
Associate's degree, Computer Programming
CHS February 2013 - Present
Q-5 LTC Consulting January 2000 - Present
Humana Insurance July 2012 - February 2013
APS Healthcare 2011 - 2011
Golden LivingCenters March 2008 - May 2009
Long Term Care Institute, Inc. January 2000 - March 2008
Skills
Clinical Research, Medicare, Nursing, Healthcare, Healthcare Management, Quality Improvement, Managed Care, Hospitals, HIPAA
Education
Duke University
NURSING INFORMATICS
University of Wisconsin-Madison
MSN and BSN, Nursing
HUMANA Insurance January 2005 - Present
Caregivers Coaliton San Diego 2010 - 2014
Skills
Managed Care, Medicare, Healthcare, Team Building, Long-term Care, Medicaid, Public Speaking, Strategic Planning, Customer Service, Coaching, Leadership Development, Leadership, Case Management, Nonprofits, Training, Healthcare Management, Marketing Strategy, Fundraising, Marketing, Home Care
Education
Antioch 1985 — 1989
MA program, Counseling Psychology
Temple University 1979 — 1982
Mass Communication, Media Radio, Television, Film
Fidelity Information Systems September 2009 - Present
Tampa, Fl. September 2009 - May 2010
Baltimore, MD April 2008 - August 2008
Humana Insurance November 2007 - April 2008
Avaya inc/AT&T July 1990 - March 2007
Skills
Procurement
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
University of Phoenix 2001 — 2004
Bachelor of Science (BSc), Marketing/Marketing Management, General, 3.58
University of Phoenix-Orlando Campus 2001 — 2004
BSc, Management
Humana Insurance February 2005 - Present
Fidelity Investments February 1997 - August 2006
Fidelity Investments November 1997 - August 2005
Skills
Arabic, Product Management, Restaurants, Process Improvement, Team Leadership, Budgets
Education
University of Cincinnati College of Business 1991 — 1996
Bacholar, Business Managemnet and Admin
University of Cincinnati College of Business 1991 — 1996
bacholar, business administration
Humana Insurance
Skills
Sales, Insurance, Underwriting, Employee Benefits, Selling, Customer Service, Team Building, Marketing, Sales Management, Leadership, Strategic Planning, Real Estate, Training, Employee Training, Social Media Marketing
Education
Saint Louis University 1971 — 1975
Humana August 2007 - Present
Humana Insurance January 2007 - Present
West Jefferson Medical Center January 2004 - January 2007
Cash Cow January 2001 - January 2004
Skills
Health Insurance, Insurance, Medicare, Employee Benefits, Process Improvement, Customer Service, Call Centers, Underwriting, Claim, Managed Care, Life Insurance, Business Analysis, Disability Insurance, Visio, SDLC, Access, Vendor Management, Property & Casualty..., HIPAA, Microsoft Excel
Education
Delgado Community College
General Studies
Humana May 2011 - Present
Humana Insurance 2008 - December 2011
Humana Dental 2006 - 2008
Humana Insurance November 2004 - July 2006
Bank Mutual, Formerly known December 2003 - 2004
First Northern Savings Bank March 2003 - December 2003
PRG-Schultz June 2002 - March 2003
Skills
Insurance, Leadership, Process Improvement, Analysis, Management, Health Insurance, Finance, Human Resources
Education
Baker College Center for Graduate Studies 2008 — 2013
Master, Business Administration
University of Wisconsin-Green Bay 1997 — 2002
Bachelor of Arts, Business Administration; Finance Emphasis
Humana Insurance July 2014 - Present
Independent Insurance Sales July 2014 - Present
Skills
Insurance, Fixed Annuities, Long-term Care, Customer Service, Sales, Risk Management, Leadership, Underwriting, Team Building, Marketing, Mortgage Lending, Lines Of Credit, Retail Banking, Consumer Lending, Credit Analysis, Refinance, Loans, Banking, Credit, Commercial Lending
Education
Northern Illinois University 1987 — 1993
Bachelor's degree, Communication, General
Centers for Medicare & Medicaid Services May 2012 - Present
Coventry Health Care December 2007 - April 2012
Georgia Department of Community Health March 2003 - August 2007
Humana Insurance July 2002 - May 2003
Skills
Insurance, Claim, Health Insurance, Medicare, Managed Care, Medicaid, Provider Relations, Liability, Risk Management, Contract Managers, Project Management, Data Analysis, Healthcare, Health Policy, HIPAA, Medicare Part D, Healthcare Information..., Healthcare Management
Education
West Virginia University Institute of Technology
Bachelor's of Science, Accounting
Penn State University
Shopko June 2012 - Present
Ministry Health Care November 2010 - June 2012
Schneider National 2006 - 2010
Schneider National 2001 - 2005
ShopKo July 1996 - January 2001
Humana Insurance July 1996 - July 1997
Kellogg Company September 1988 - June 1996
Skills
Data Warehousing, Database Design, Analytics, Business Intelligence, Data Modeling, Microsoft Excel, Team Leadership, SDLC, Requirements Analysis, Business Analysis, Databases, Modeling, Systems Analysis, Microsoft SQL Server, Oracle SQL, SQL, Oracle E-Business Suite, Visio, Microfocus Cobol, Oracle, Process Improvement, Requirements Gathering, Enterprise Architecture, Integration, Software Documentation, ETL, PL/SQL, Informatica, SSIS, Supply Chain
Education
Michigan State University 2015 — 2015
Certification, Logistics, Materials, and Supply Chain Management, Pass
University of WI-Oshkosh 1996 — 2001
Masters, Business Administration
Ferris State University 1985 — 1988
BS, Computer Information Services
Michigan State University
Supply Chain Management Certificate
Univita+ August 2011 - Present
Medpersonnel Inc November 2010 - May 2011
Humana Insurance November 2004 - June 2010
Humana November 2004 - April 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Business Analysis, Health Insurance, Dental Insurance, Customer Service, Data Entry
Education
Inver Hills Community College 1985 — 1986
Paralegal
Nicolet Area Technical College 1970 — 1971
College/University Preparatory and Advanced High School/Secondary Diploma Program
Humana Insurance 2008 - 2011
Fidelity Investments January 2007 - November 2007
Education
University of Phoenix 2011 — 2014
Assoc of Arts, Healthcare Management and Medical Records
CAPE High School 1990 — 1993
Humana Insurance August 2001 - Present
Education
Sullivan University 1989 — 1991
Medical Assistant
Thomas Jefferson High School 1977 — 1981
Diploma
Humana September 2012 - Present
Humana Insurance April 2012 - September 2012
Humana June 2011 - April 2012
Humana June 2008 - June 2011
Skills
Health Insurance, Insurance, Medicare, Process Improvement, Claim, Medicaid, Microsoft Excel, Business Analysis, HIPAA, Auditing, Analysis, Call Centers, Software Documentation, Customer Service, Healthcare
Education
Lakeland College 2011 — 2012
Bachelor's degree, Business Managment/Healthcare Management
Fox Valley Technical College 2001 — 2003
Associate's degree, Occupational Therapy/Therapist
RR Donnelley September 2014 - Present
Associated Bank April 2012 - Present
Associated Bank April 2012 - September 2014
Humana Insurance January 2012 - April 2012
Humana January 2012 - April 2012
Network Health WI May 2008 - April 2011
Network Health April 2008 - April 2011
Celebration Church August 2006 - August 2009
ZyQuest September 2007 - April 2008
Schneider National October 2000 - August 2006
Skills
Portfolio Management, Risk Management, Business Analysis, Business Intelligence, Data Warehousing, Microsoft Excel, Cognos, SAS, Management, Software Documentation
Education
Lakeland College 2000 — 2005
B.S, Computer Science; Business Administration and Marketing
Humana Insurance January 2015 - Present
Active Health Management March 2014 - September 2014
Aetna October 2013 - March 2014
Town and Country Hospital February 2013 - July 2013
Skills
Medicare, Utilization Management, Health Insurance, Managed Care, HIPAA, Medicaid, Acute Care, Nursing, Home Care, Provider Relations, Case Management, Disease Management, Healthcare, Inpatient, Hospitals, Medicaid Managed Care, Patient Advocacy, Patient Safety
Education
University of South Florida 2005 — 2009
Master of Arts (M.A.), Varying Exceptionalities
Humana August 1999 - Present
Humana Insurance August 1999 - Present
Skills
Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Typing, Secretarial Skills, Phone Etiquette, Multi-line Phone, Phone Manner, Professional Phone..., People Skills, Advising People, People-oriented, Young People, Soft Skills, Computer Proficiency
Education
Northeast Wisconsin Technical College 1972 — 1974
Associate's degree, business administration