Experience
Mahogany II Salon   2006 - Present
IBM Global Services   April 1984 - June 2002

Skills
Customer Service, Mentoring, Public Speaking, Retail, Social Media, Customer Relations, Coaching, Team Building, Event Planning, Administration, Problem Solving, Budgeting, Strategic Planning, Microsoft Office, PowerPoint, Word, Excel, Writing, Cosmetics, Styling, Planning, Scheduling, Leadership Development, Facebook, Teaching, Project Planning, Customer Satisfaction, Microsoft Excel, Budgets, Team Leadership, Leadership, Social Networking, System Administration, Marketing, Microsoft Word, Outlook, Process Scheduler, Event Management, Marketing Strategy, Social Media Marketing, Sales

Education
Holy Names University   1980 — 1983

Berkeley High School   1971 — 1974

Experience
Fluor Corporation  June 2014 - Present
Fluor  July 2007 - June 2014
IBM Global Services   July 2005 - July 2007
AmerisourceBergen  May 1999 - June 2005
Experian  May 1996 - March 1999
Homebase  April 1991 - May 1996
McDonnell Douglas  March 1987 - April 1991
General Dynamics  June 1986 - February 1987

Education
Humboldt State University   1983 — 1985
B.S., Business Administration/CIS

Experience
FMC Technologies  June 2012 - Present
John Brooks Houston   May 2008 - May 2012
Theron Moore Company   May 2006 - September 2007
IBM Global Services   September 1995 - March 2002
Texaco Inc.  July 1989 - August 1995
Houston Lighting & Power Company  February 1984 - July 1989
Bechtel Corporation  May 1981 - February 1984

Skills
Technical Writing, Project Management, Computer Support, Project Planning, Oil & Gas, Editing, Quality Assurance, SharePoint, Software Documentation, Microsoft Project, Testing, Petroleum, Program Management

Education
Houston Community College   2002 — 2004
Associate of Applied Sciences, Interior Design

Texas A&M University   1977 — 1981
Bachelor of Science (BS), Biomedical Sciences, General

Experience
RR Donnelley  October 2013 - Present
Marriott International  May 2011 - June 2013
Marriott International  May 2009 - April 2011
Marriott International  May 2006 - April 2009
Syntech Chemicals Inc.   November 2004 - March 2006
JD Clarity Solutions   December 2002 - September 2004
IBM Global Services   July 2001 - December 2002
IBM Global Services   July 2000 - July 2001

Skills
IBS Project Management..., PMT-1 Leadership in a..., Applying Skills in a..., Impact Leadership, Developing you,..., 7 Habits of Highly..., Foundation of Leadership, Relationship Management..., Strategy, Management, Security, CRM, IT Strategy, IT Service Management, Seven Habits of Highly..., Change Management, Outsourcing, Budgets, Cross-functional Team..., Process Improvement, Customer Satisfaction, Service Delivery, IT Operations, Project Management, SDLC

Education
Hotelschool Den Haag (met vestiging in Amsterdam)   1993 — 1999
Bachelor Business Administration in Hotel Management (BBA.HM.)

Het Rijnlands Lyceum Oegstgeest   1989 — 1993
International Baccalaureate Diploma

Experience
Ernst & Young  April 2013 - Present
Capgemini Financial Services USA, Inc.   January 2008 - April 2013
Capgemini US LLC  January 2005 - December 2007
Cap Gemini Ernst & Young US LLC   June 2000 - December 2004
Ernst & Young US LLP  January 2000 - May 2000
Mantiss Information Corporation   April 1998 - January 2000
Seer Technologies Inc.  July 1996 - April 1998
IBM Global Services   June 1995 - July 1996

Skills
Social Media, Mobility Solutions, Cloud Computing, Agile, ITIL, RUP, COBIT, Scrum, Enterprise Architecture, Solution Architecture, Enterprise IT Strategy, Integration Architecture, Technology Integration, Enterprise Architecture..., Service Delivery..., IT Service Management, Claims Management, Application..., IT Cost Reduction, Strategic Roadmaps, Technology Roadmapping, Property & Casualty..., IT Transformation..., IT Project & Program..., IT Project Leadership, IT Transformation, Agile Methodologies, Consulting, IT Strategy, Architecture, Architectures, Business Alignment, Information Technology, Solutions Marketing

Education
Illinois Institute of Technology   1998 — 1999
MS, Intelligent Information Systems

Illinois Institute of Technology   1993 — 1996
BS, Computer Science

College Of Wooster   1991 — 1993
Transferred to IIT, Computer Science

Experience
Nadya Sustache   2003 - Present
Nadya Sustache   2013 - Present
IBM  2001 - 2003
IBM Global Services   April 2000 - July 2001
IBM Global Services   1997 - 2000
Kraft Foods  1992 - 1997

Skills
Product Development, User Experience, Usability Testing, Storytelling, Copywriting, Program Management, Editing, Spanish, Customer outreach, Writing, Creative Writing, Newsletters, Facilitation, Fundraising, Public speaking, Business Strategy, IT Strategy, W3C Accessibility, Data analysis, Requirements Gathering, Product Life Cycle, Technical Writing, User stories

Education
Oxford University   2003 — 2003
Writing Seminars

Illinois Institute of Technology
Certificate, Instructional Design

Northwestern University
Writing and Journalism courses

Yale University
MS, Engineering

University of Pittsburgh
BS, Engineering

Experience
IBM Global Services   February 2001 - Present
Kara Mann Design  July 2011 - September 2011
Crate & Barrel  2009 - 2010
Spherion  January 1999 - February 2001
Norrell  June 1997 - June 1998

Skills
AutoCAD Architecture, Revit, Adobe Creative Suite, AutoCAD, InDesign, Photoshop, Project Management, Team Leadership, Interior Design, Microsoft Office, Sketching, Furniture, Leadership

Education
Illinois Institute of Art   2007 — 2011
B.F.A., Interior Design

University of Colorado Boulder
B.A., Political Sceince

Experience
IBM Global Services   July 2010 - Present
Navistar Inc  April 1992 - July 2010
Battelle Memorial Institute, Energy Systems Group   June 1987 - October 1990
Borg-Warner Corporation, Roy C. Ingersol Research Center   December 1980 - July 1987
City of Chicago, Department of Planning   November 1978 - November 1980
Institute of Gas Technology  January 1977 - October 1978

Skills
SDLC, Requirements Analysis, VMS, Program Management, Integration, Systems Analysis, Enterprise Architecture, Process Improvement, ITIL, Storage, Servers, Data Center, Disaster Recovery, Shell Scripting, DCL, Fortran, Project Planning, Problem Analysis, Distributed Systems, Website Development, Software Development, Software Project..., Operating Systems, System Architecture, Vendor Management, VAX, IT Service Management, Storage Area Networks, Testing, Virtualization, Troubleshooting, Business Intelligence, Unix, Systems Management, System Deployment, Cluster, Visio, IT Management, IT Operations, Solution Architecture, Databases, Security, Hardware, PMP, SAN, Server Architecture, SharePoint, Cloud Computing, High Availability

Education
Illinois Institute of Technology
BS, Mechanical Engineering

Lane Technical High School

Experience
Arbitration Forums, Inc.   July 2011 - Present
PricewaterhouseCoopers  2007 - December 2010
PricewaterhouseCoopers  2006 - 2007
Raymond James Financial  2005 - 2006
Nielsen Media Research  2002 - 2005
Consulting On-Line, Inc   2001 - 2002
Franklin Templeton Investments  2000 - 2001
Home Shopping Network  1999 - 1999
IBM Global Services   1998 - 1999
Franklin Templeton Investments  1997 - 1998

Skills
Visio, Requirements Analysis, Requirements Gathering, Business Analysis, Software Documentation, Business Process, Agile Methodologies, Quality Assurance, Process Improvement, Analysis, User Acceptance Testing, Cross-functional Team..., Business Requirements, Change Management, Business Process Design, Data Analysis, Enterprise Architecture, SDLC, Testing, Vendor Management

Education
University of Connecticut   1973 — 1975
BA

Hillsdale College   1971 — 1973

Experience
PMG Research  October 2014 - Present
PMG Research  January 2014 - September 2014
PMG Research  January 2008 - December 2013
PMG Research  January 2006 - December 2007
Bank of America  July 2005 - December 2005
IBM Global Services   January 2005 - June 2005
VF Corporation  June 2003 - December 2004
VF Corporation  November 2000 - May 2003
Universal Insurance Co.   September 1999 - November 2000

Skills
Clinical Trials, Pharmaceutical Industry, Clinical Research, Technology

Education
High Point University   2001 — 2004
M.B.A.

High Point University   1997 — 1999
B.S., Business Administration

Experience
HOSTING  September 2013 - Present
SHI  March 2011 - September 2013
SHI  January 2009 - September 2011
IBM  May 2004 - January 2009
IBM Global Services   January 1999 - May 2004
IBM Global Services   January 1997 - January 1999
IBM Global Services   January 1994 - January 1997
Public Service Company of Colorado  January 1992 - January 1994
AGS Consulting  August 1990 - January 1992

Skills
Cloud Computing, SaaS, Solution Selling, IT Strategy, Data Center, Enterprise Software, Enterprise Architecture, Security, Managed Services, Virtualization, Storage, Solution Architecture, CRM, Professional Services, Business Analysis, Outsourcing, Business Development, Management, Business Continuity, Cross-functional Team...

Education
Illinois State University   1985 — 1990
Bachelor of Science, Computer Science

Salzburg College   1987 — 1987
International Studies, International Studies

Experience
Prince George's Community College  December 1998 - Present
Getronics  October 1996 - January 1998
I-Net  1995 - 1996
Hechinger Company  October 1990 - January 1995
IBM Global Services   November 1989 - October 1990
PGCC  1985 - 1989

Skills
Security, SharePoint, Disaster Recovery, Program Management, System Administration, Network Administration, Data Center, Information Security, Active Directory, Integration, Windows, Operating Systems, Unix, Microsoft Exchange, Databases, Software Development, Servers, Access, Networking, Software Installation, WAN, Hardware, Project Management, Management, Enterprise Software

Education
University of Maryland University College   1984 — 1987
BS, Information Systems Management

Prince George's Community College   1982 — 1984
AA, Business Computer Programming

Eleanor Roosevelt

Howard University

Howard University

Experience
Integrated Consulting Services   February 2010 - Present
Tarkett  April 2004 - February 2010
Tatum Partners  2003 - 2004
Source One Spares  June 2002 - May 2003
Hi-Port   January 2001 - June 2002
the Realm.com   2000 - 2000
Flintlock Faroy / Home Fragrance Holdings   1998 - 2000
IBM Global Services   1996 - 1998
Jayark Corporation   1983 - 1996

Skills
Access, Excel, SQL, Basic - Multi Value -..., SEC Filings, M & A Transactions, DD,..., Turnaround / Forclousre..., Re-financing / debt..., MoveX, SAP, Hyperion, Cognos, Geat Plains, Peoplesoft, Magnitude, FRX, Oracle, Peachtree, Quickbooks, Timberline, JD Edwards, AccPac, Hyperion Enterprise, SEC filings, PeopleSoft, Divestitures, Negotiation, Microsoft Excel, Financial Transactions, Change Management, QuickBooks, Budgets, Internal Controls, Accounting, Analysis, Financial Reporting, FRx, GAAP, Movex, Cash Management, Financial Analysis, Accpac, Due Diligence, Sage, Forecasting, Finance, Auditing, Mergers & Acquisitions, Process Improvement, Cost Accounting

Education
Houston Baptist University   1983 — 1985
MBA, Business Administration and Management, General

University of Illinois   1974 — 1979
BS, Accounting and Finance

Experience
Business Contingency Global   June 2015 - Present
Business Recovery Group Consulting   June 2008 - June 2015
IBM Global Services   January 1999 - March 2003
Federal Reserve Bank of Atlanta  April 1980 - July 1984

Skills
Counter Terrorism -..., Governance, Compliance..., Threat & Vulnerability..., Business Continuity, Disaster Recovery, Security, Information Security, Management

Education
Henley-Putnam University

University of Richmond   2005 — 2005

DRII
Certified Business Continuity Planner

Experience
Allstate Insurance  Infrastructure EngineerKemper Insurance1995 - 2006
IBM Global Services   January 1992 - March 1995
Continental Bank  February 1988 - December 1991

Skills
Business Analysis, Business Intelligence, Data Center, Disaster Recovery, Enterprise Architecture, IT Management, IT Strategy, ITIL, Integration, Process Improvement, Requirements Analysis, SDLC, SOA, SharePoint, Vendor Management, Visio

Education
University of Northern Iowa   1983 — 1987
Bachelor of Arts, MIS, General Business

Illinois State University   1982 — 1983

Experience
IBM Global Services   February 1977 - December 2013

Skills
Solution Architecture, Program Management, Integration, Requirements Analysis, Software Project..., IT Strategy, SDLC, Outsourcing, Enterprise Architecture, Project Management, PMO, IT Service Management, Business Process, PMP, ITIL, Cross-functional Team...

Education
Illinois Institute of Technology
BS Computer Science

Experience
NTT DATA  May 2011 - Present
Access to Care   2009 - 2013
Association for Strategic Planning- Chicago Chapter   July 2009 - July 2011
AXL Partners, LLC   2008 - 2011
Ernst & Young  June 2007 - October 2008
Hewitt Associates (Aon Hewitt)   January 2006 - March 2007
Fannie Mae  2003 - 2005
Xcelerate (now Razorfish)   2000 - 2001
IBM Global Services   1997 - 2000
Fannie Mae  1994 - 1997

Skills
Strategic Planning, Private Equity, IT Strategy, Financial Services, New Business Development, Business Strategy, Due Diligence, Mergers & Acquisitions, Strategy, Business Process..., Business Analysis, CRM, Outsourcing, Business Development, Strategic Partnerships, Change Management, Start-ups, Executive Management

Education
Illinois Institute of Technology   1997 — 1998
MS, Operations and Technology Management

Indiana University Bloomington   1985 — 1989
Bachelor's degree, Economics

Experience
oscarlawson   September 2014 - Present
ZenEdian, Inc.   October 2006 - September 2014
Systems Integration Group  June 1998 - October 2006
IBM Global Services   September 1995 - June 1998

Skills
Solution Architecture, Business Process..., Change Management, Enterprise Architecture, Strategic Planning, Process Improvement, SharePoint, Enterprise Software, SDLC, Management Consulting, Program Management, Process Engineering, IT Strategy, Cloud Computing, SaaS, Agile Methodologies, Business Process, Business Process..., Information Technology

Education
University of Massachusetts, Amherst   1974 — 1976
MSIEOR, Industrial Engineering, Health Care

Howard University   1970 — 1974
BSBA, Business Management

Experience
Deloitte  August 2014 - Present
Technicolor  May 2013 - July 2014
Technicolor  September 2012 - May 2013
Technicolor  December 2011 - September 2012
Technicolor  October 2009 - March 2012
PricewaterhouseCoopers  April 2008 - October 2009
Hewlett-Packard  October 2002 - April 2008
IBM Global Services   August 2002 - October 2002
PricewaterhouseCoopers  August 1998 - August 2002
Price Waterhouse  October 1997 - August 1998

Education
Pepperdine University, The George L. Graziadio School of Business and Management   1994 — 1999
MBA

University of the West of England   1985 — 1989
BA (with Honors)

Stanford University   2012 — 2013
Innovation Management & Culture Program

IESE Business School - University of Navarra   2011 — 2011
Value Creation in Media, Entertainment & Communications Program

Experience
NetApp  2012 - Present
GE Capital  2010 - 2012
United Technologies  2006 - 2009
Microsoft Corp  2001 - 2005
IBM Global Financing  1996 - 2001
IBM Global Services   1996 - 2001

Skills
Financial Modeling, Business Analysis, Finance, Business Development, Analysis, Strategy, Management, Leadership, Business Strategy, Cloud Computing, Deal Structures, Enterprise Software, Capital Markets, Leasing, Financial Services, Software License..., Pricing, Commercial Finance, Risk Management, Program Management

Education
Howard University
Master of Science, Mathematics

Howard University - College of Arts and Sciences
Bachelor of Science, Mathematics

New York University - Leonard N. Stern School of Business
MBA, Management, Finance

Experience
IBM  December 2007 - Present
IBM Global Services   June 2004 - Present

Education
Howard University   1983 — 1988

Experience
I hope not!   2002 - Present
None!  1990 - 2002
First USA Bank  1998 - 2000
IBM Global Services   1997 - 1998
Computer Partners, Inc, now called CSC Consulting   1987 - 1990

Education
University of Delaware   1997 — 1999
Computer Technology, Miscellaneous technical topics, continuing education

Illinois Institute of Technology   1956 — 1959
B.S. Math, Math, Physics, Education

Experience
IBM  December 2014 - Present
IBM  April 2014 - December 2014
IBM  July 2012 - April 2014
IBM Global Services   July 2010 - July 2012
Michigan State University  January 2006 - July 2010
The Westfield Group  July 2009 - August 2009
Caterpillar Inc.  May 2008 - August 2008

Skills
Process Improvement, Supply Chain Management, Project Management, Business Process..., Business Analysis, Product Lifecycle..., Process Consulting, Leadership, Web Design, User Experience Design, User Experience, Information Architecture, Customer Experience..., Agile Methodologies, Agile Application..., Business Process, Marketing, Consulting, Business Intelligence, IT Strategy, Six Sigma, CRM, Management Consulting

Education
Michigan State University   2005 — 2010
BS, Industrial Engineering

Hult International Business School
Supply Chain Management & Marketing

Experience
Amtrak  July 2015 - Present
Amtrak  September 2014 - Present
Broto Legal Alimentos   August 2013 - August 2014
IBM  October 2008 - July 2013
IBM Global Services   April 2005 - October 2008
IBM  August 2003 - April 2005
IBM  April 1999 - August 2003
Envision  September 1997 - March 1999

Skills
IT Service Management, ITIL, Information Technology, COBIT, ISO 20000, Leadership, Sarbanes-Oxley Act, Consolidation, Worldwide Consultant..., Operations Management, Curriculum Development, Training Management, Training Delivery, Training Programs, Project Management, Engagement Management, Manage Complex Projects, Workshop Facilitation, Directing Teams, Web Project Management, Leadership and..., Service Management, Business Continuity, IT Strategy, PMP, IT Management, Disaster Recovery, Business Intelligence, Management, Professional Services, CRM, Integration, Outsourcing, Strategy, Project Portfolio..., PMO, Governance, Coaching Staff, Practice Management, Vendor Management, IT Financial Management, Contract Negotiation, IT Outsourcing, Global Delivery, Working Abroad, Communication Skills, Critical Thinking, Motivated self-starter, Telecommunications, Service Delivery

Education
University of Illinois Springfield   1994 — 1996
MA - ABD

Illinois College   1992 — 1994
BA

Experience
SpareFoot  April 2014 - Present
WriteLog Contesting Software, LLC   January 2003 - Present
SPARC, LLC  March 2011 - April 2014
Motorola Mobile Devices  August 2008 - March 2011
Motorola  November 2000 - August 2008
IBM Global Services   May 1996 - November 2000

Skills
Scrum, Perl, Linux, Software Development, Agile Methodologies, Java, Software Configuration..., Software Engineering, Integration, Android, Java Enterprise Edition, Continuous Integration, Subversion, Testing, Unix, Bash, Release Management, ClearCase, Ant, Solaris, Software Build, Python, Apache, Eclipse, Git, C, Shell Scripting, GNU Make, Build Automation, C++, Hudson, CruiseControl, AIX, Release Engineering, Build Management, Windows, Agile, SaltStack, DevOps, Solr, Amazon Web Services...

Education
Keller Graduate School of Management of DeVry University   2006 — 2007
M.S., Information Systems Management

Illinois State University   1994 — 1996
BS, Computer Science

Experience
PSC Group, LLC  December 2012 - Present
Rasmussen College  February 2012 - March 2013
Rasmussen College  March 2005 - March 2013
Deltak  March 2005 - March 2013
Roanoke Trade Services  April 2003 - March 2005
IKD Web Services   February 2000 - April 2003
IBM Global Services   August 2000 - July 2001
Dynamic Staffing,Inc.   September 1998 - August 2000

Skills
Disaster Recovery, Data Center, Virtualization, Servers, VMware, Storage Area Networks, VMware ESX, Cisco Technologies, Cloud Computing, Active Directory, System Administration, IT Operations, Server Architecture, Windows Server, VMware Infrastructure, vSphere, SharePoint, Microsoft Exchange, Microsoft Technologies, Red Hat Linux, Open Source, Blade Technology, Integration, Migration Projects, DNS, Network Administration, IT Management, Technical Support, Databases, Powershell, Software Documentation, SQL, HP, Cluster, IIS, Hyper-V, Network Security, Architectures, Citrix, Enterprise Architecture, SAN, Hardware, Group Policy, VPN, Architecture, Management, IT Strategy, SDLC, Data Migration, Networking

Education
Illinois State University   1998 — 2000

Experience
Accenture  August 2015 - Present
Texas DevOps   June 2014 - Present
Serena Software  May 2014 - August 2015
CollabNet  November 2007 - May 2014
American National Insurance  June 2001 - November 2007
AT&T  June 1999 - June 2001
IBM Global Services   June 1997 - June 1999
Demon Internet   June 1995 - January 1997

Skills
Cloud Computing, Enterprise Software, Agile Methodologies, SaaS, Enterprise Architecture, Software Development, Unix, Subversion, Linux, Pre-sales, Virtualization, Scrum, Professional Services, Java, Data Center, Software Project..., Windows, Project Planning, Management, Cross-functional Team..., Security, Product Development, IT Strategy, Solution Architecture, Strategy, Architecture, Agile Project Management, Integration, Requirements Analysis

Education
Heriot-Watt University   2011 — 2014
Master of Business Administration (M.B.A.), MBA

University of Kent   1992 — 1995
BA Hons, Computer Science + Classical Studies

Experience
Medtronic  September 2015 - Present
NIC Inc.  August 2014 - September 2015
Big Apple Toastmasters   April 2008 - September 2014
Flagg and Associates, LLC   March 2013 - August 2014
Contact Center Association   May 2011 - June 2014
Cincom Systems  June 2011 - October 2013
IBM Global Services   June 2010 - June 2011
Help Desk Institute  July 2008 - July 2010
Target Corp  June 2005 - December 2009
IBM - Global Services  1980 - 2005

Skills
Contact Centre, Transformation, New Business Development, Call Center, IT Service Management, Vendor Management, Service Delivery, BPO, Public Speaking, Autism Spectrum..., CRM, Strategy, Data Transformation, Leadership, Management, Change Management, Contact Centers, Business Development, Call Centers, ITIL, Contract Negotiation, Account Management, Lead Generation, Program Management, Strategic Planning, Project Management, Team Leadership, Operations Management, Project Planning, Customer Experience, Entrepreneurship, Business Strategy, Business Process..., SaaS, Solution Selling, Enterprise Software, Cloud Computing, Cross-functional Team..., Forecasting, Business Analysis, Professional Services, Business Intelligence, Process Improvement, Outsourcing, Integration, IT Strategy, Business Process

Education
Illinois Institute of Technology   1976 — 1980
BS, Comp Sci

University of Virginia   2013 — 2013
Certificate, Foundations of Business Strategy

University of Notre Dame - Mendoza College of Business   2008 — 2008
Certificate, Negotiation Essentials

Garvin School of International Management   2006 — 2006
Certificate, International Management

University of California, Berkeley   2012 — 2012
Certificate, Quantum Mechanics and Quantum Computation

Experience
Qualcomm  April 2015 - Present
Qualcomm  July 2012 - Present
InTouch Technologies  August 2011 - July 2012
BSD Telecom Inc.   January 2011 - October 2011
Mu Dynamics  September 2010 - January 2011
Illinois Institute of Technology  August 2009 - December 2010
Illinois Institute of Technology  August 2008 - December 2010
Illinois Institute of Technology  September 2009 - December 2009
IBM Global Services   September 2007 - September 2008
NIIT  May 2007 - September 2007

Skills
RTP, SIP, Linux, C, MySQL, Asterisk, Wireshark, Windows, RTCP, Diameter, TCP/IP, Perl, C++, VoIP, IP Networking, Network Security, XML, Network Engineering, IP, Software Development, Agile Methodologies, Testing

Education
Illinois Institute of Technology   2008 — 2010
MS, Information Technology and Management

Jawaharlal Nehru Technological University   2003 — 2007
B.Tech, Electrical and Electronics Engineering; Information Technology and Management

Experience
IBM Global Services   April 2008 - Present
IBM  October 2006 - April 2008

Skills
IT Strategy, Requirements Analysis, Business Process, Integration, Business Analysis, Business Intelligence, ERP, Business Process..., Solution Architecture, Software Project...

Education
Hogeschool voor Economische Studies Amsterdam (HES)   1988 — 1992
BA, Commerciele Economie

Experience
Monitor Liability  December 2004 - February 2008
Acquity Group  June 2004 - December 2004
Gameday Technology   January 2004 - June 2004
Braun Consulting  October 2002 - January 2004
Headstrong  February 2000 - October 2002
Accenture  1998 - 2000
IBM Global Services   1995 - 1998
CNA Insurance  1991 - 1995

Skills
Business Intelligence, Strategy, E-commerce, Program Management, Business Process, Start-ups, Software Development, Data Warehousing, IT Strategy, Enterprise Architecture, Leadership, Analytics, SDLC, Management, SaaS, PMO

Education
Illinois Institute of Technology   1993 — 1995
MBA

University of Illinois at Chicago   1989 — 1992
B.A.

Experience
Symcor  2013 - 2014
Rogers Communications  January 2011 - August 2013
Loblaw Companies Limited  November 2008 - December 2009
Vonage Canada  July 2005 - October 2008
IBM Global Services   April 2003 - July 2005
IBM Global Services   March 2002 - April 2003
IBM Global Services   November 1999 - March 2002

Skills
ITIL, Telecommunications, Call Center, Vendor Management, Team Leadership, Change Management, Project Management, Business Analysis, Service Delivery, Disaster Recovery, IT Management, Management, Call Centers, Active Directory, Recruiting, IT Service Management, Product Management, Troubleshooting, Process Improvement, Leadership, Customer Satisfaction, SDLC, Customer Experience

Education
Humber College
Undergrad Diploma, Computer Science

Paris
Baccalauréat G3, Business Admin / Marketing

Experience
TD  September 2015 - Present
Fundação Ezute   July 2013 - November 2014
BM&FBOVESPA  September 2012 - May 2013
Citi  June 2011 - May 2012
IBM Global Services   July 2009 - June 2011
Ericsson  2008 - 2009
HOLD TI   2008 - 2008
Accenture  2006 - 2008
Atos Origin  2002 - 2006

Skills
Project Management, Process Improvement, IT Audit, ITIL Implementation, CMMI, Lean Transformation, Risk Management, Change Management, Culture Change, PMI, Business Process..., Requirements Analysis, ITIL, Six Sigma, Software Project..., IT Service Management, Management, Integration, Telecommunications, Service Delivery, IT Management, Solution Architecture, Outsourcing, Quality Assurance, Scrum, Project Portfolio..., PMO, Business Process

Education
Humber College   2015 — 2015
Leadership Connection

USCS - Universidade de São Caetano do Sul   2001 — 2005
Bachelor, Computer Science

Experience
IBM  January 2015 - Present
IBM Global Services   March 2008 - Present
Momentum  2005 - 2008
Deloitte Touche  2004 - 2005
SAP  July 2000 - October 2004
Cisco System  2000 - 2000

Skills
Management Consulting, Portals, Java Enterprise Edition, SAP XI, Visual Composer, ESOA, SAP, Business Intelligence, SAP Netweaver, ERP, Business Process, SLD, Integration, Enterprise Architecture, Enterprise Software, SAP Implementation, Enterprise Portals, SAP BW, Requirements Analysis, SAP Portal, PMO, Strategy, Business Objects, Data Migration, Innovation

Education
Illinois State University
MBA

Illinois State University
MS, Applied Computer Science

Experience
Xerox  November 2014 - Present
Xerox  April 2011 - October 2014
Xerox  November 2007 - March 2011
Motorola  May 2006 - October 2007
IBM Global Services   July 2004 - February 2005

Skills
SDLC, Requirements Analysis, Vendor Management, Software Project..., Service Delivery, Requirements Gathering, Business Analysis, Outsourcing, Technology Solutions, Distributed Team..., Project Coordination, Integration, Strategy Implementation, Conflict Resolution, Project Management, Process Improvement, Management, Agile Methodologies, Program Management, Change Management, Business Process..., Business Process, Consulting, Databases, Cross-functional Team..., HR Transformation, HR Software, HR Solutions, HR Consulting

Education
Illinois Institute of Technology   2005 — 2007
MS, Computer Sc

Amity School of Engg. And Tech.   2000 — 2004
B.Tech, Electronics

Experience
IBM Global Services   April 2008 - Present
Wegmans Food Markets  1990 - July 2006
Wegmans Food Markets  October 1982 - 1990
Wegmans Food Markets  June 1980 - October 1982

Skills
AIX, Troubleshooting

Education
Houghton College   1973 — 1974

Experience
Retired  July 2001 - Present
IBM  July 1970 - June 2001
IBM Security and Privacy Services   1994 - 2001
IBM Global Services   1994 - 2001

Education
Hobart and William Smith Colleges   1966 — 1970
BS, Math

Experience
PwC  October 2014 - Present
PwC  August 2011 - Present
PricewaterhouseCoopers  July 2010 - August 2011
PricewaterhouseCoopers  June 2009 - June 2010
Delta Zeta Sorority  2002 - 2010
BearingPoint  January 2005 - June 2009
B2P   December 2003 - November 2004
IBM Global Services   February 2002 - December 2003

Skills
Change Management, Talent Management, Project Management, Consulting, ERP, Business Transformation, Training, Learning & Development...

Education
Illinois State University   1997 — 2001
BS, Technology Education

Experience
Self - Employed  January 2001 - Present
HS2 Solutions  June 2011 - November 2011
Sapient Consulting  May 2010 - June 2010
Vodafone  March 2010 - May 2010
Ogilvy  March 2010 - March 2010
Glue London   2009 - 2009
StarCom, IP Pixel   January 2008 - May 2008
STC Intercom Magazine   2007 - 2008
Noble  2006 - 2006
IBM Global Services   2000 - 2001

Skills
User Experience Design, Information Architecture, Art Direction, Graphic Design, User Experience, User-centered Design, Wireframes, Information Design, Usability, Interactive Advertising, Concept Development, Usability Testing, Visio, User Interface Design, E-commerce, Interaction Design

Education
Illinois Institute of Technology   2006 — 2007
MS, Technical Information and Information Design

University of Illinois at Chicago   1993 — 1997
BA, Graphic and Industrial Design

Experience
Rogers Communications  March 2015 - Present
Creative Web Solutions  August 2008 - Present
Ontario Lottery and Gaming Corporation  May 2014 - March 2015
Home Hardware  March 2012 - March 2014
PACE Technical Services Inc.  January 2011 - July 2011
IBM Global Services   January 2008 - August 2008
The Travel Corporation  January 2005 - March 2007
Canwest  October 1995 - March 2003
Metropolitan Toronto Transportation   October 1994 - October 1995
Barclays Bank  May 1990 - August 1994

Skills
Servers, System Administration, Windows, Computer Hardware, Hardware, Storage Area Networks, Virtualization, Cisco, Active Directory, Operating Systems, Network Security, Windows Server, Linux, Windows Server 2008, Unix, TCP/IP, Network Administration, Security, Firewalls, VPN, DNS, SQL Server, IIS, Databases, XP, SQL, IT Service Management, Switches, Windows Server 2003, Routers, CCNA, Storage, PHP, Data Center, Server Architecture, FTP, SAN, Shell Scripting, DHCP, Troubleshooting, VMware, Disaster Recovery, ITIL, Microsoft SQL Server, Cisco Technologies, Networking, Technical Support, Windows 7, Microsoft Exchange, Citrix

Education
Humber College   2013 — 2014
Red Hat Enterprise Administration Certificate, Linux/Unix Administration

Humber College   2013 — 2013
VMware Enterprise Administration Certificate, Modeling, Virtual Environments and Simulation, 95

Humber College   2012 — 2012
Microsoft SQLServer 2008 Administrator Certificate, Data Modeling/Warehousing and Database Administration

Humber College   2008 — 2009
Certificate, PHP for Web Designers Certificate

Humber College   2007 — 2008
Dipolma, Web Design and Production Certificate

Humber College   2007 — 2007
Cetificate, Oracle 10g Database Administration

Humber College   1992 — 1994
Diploma in Network Administration, Network Administration

Humber College   1990 — 1992
Diploma of Computer Programming, Computer Programming

Experience
Oracle  September 2012 - Present
Dell  December 2011 - March 2012
Applabs  May 2010 - December 2011
HP  August 2007 - May 2010
EDS  August 2007 - May 2009
IBM Global Services   May 1977 - August 2007

Skills
Solution Selling, Cloud Computing, Outsourcing, IT Service Management, Managed Services, Management, Selling, Leadership, Solution Architecture, Sales Management, Consulting, Sales, Data Center, Professional Services, Enterprise Software

Education
Hofstra University   1978 — 1984
BBA, Management, Sales

Experience
Baxter Healthcare  January 2006 - Present
CCC Information Services  2003 - 2006
IBM Global Services   1990 - 1996

Skills
Business Analysis, Business Intelligence, Data Warehousing, SDLC, Requirements Analysis, Visio, Quality Assurance, Change Control, PMP, PMO, Business Process, Requirements Gathering, IT Strategy, Business Process..., Project Portfolio...

Education
Illinois State University
Bachelor of Science, Information Technology

Roosevelt University
MBA, Business and Marketing

Experience
LSC  June 2012 - Present
21st Century Systems   March 2007 - June 2012
IBM Global Services   2002 - 2007
IBM (Consultant)   2002 - 2006

Education
Illinois State University   1999 — 2002

Experience
IBM  October 2014 - Present
IBM  April 2009 - October 2014
IBM  November 2006 - April 2009
IBM  January 2005 - December 2006
IBM  January 2004 - December 2004
IBM  January 2002 - December 2003
IBM  November 1998 - December 2001
IBM Global Services   January 1993 - November 1998
IBM  August 1990 - January 1993
RLI  August 1986 - August 1990

Skills
Enterprise Architecture, Enterprise Software, SaaS, CRM, Cloud Computing, Leadership, Sales, Websphere, Sales Enablement, Team Leadership, Virtualization, IT Strategy, Solution Selling, Architecture, Software Project..., Pre-sales, Professional Services, Solution Architecture, Software Industry, SOA, Business Intelligence, Integration, EAI, Middleware, Business Alliances, Data Center, IT Service Management, SDLC, Storage, Business Process, Requirements Analysis, Data Warehousing, ITIL, IT Management, Disaster Recovery, WebSphere

Education
Illinois State University   1981 — 1986
Bachelor of Science, Business

Experience
MTA  Sr IT AuditorMTA2011 - Present
IBM Global Services   April 2009 - June 2010
IBM  May 2004 - April 2009
American Express  1992 - 2002
Dime Savings Bank  1985 - 1992

Skills
Security, Risk Assessment, Disaster Recovery, Enterprise Architecture, Risk Management, Computer Security, IT Service Management, Data Center, Network Security, Vendor Management, ITIL, Information Security, Change Management, Security Audits, Application Security, Information Security..., Management, SDLC, IT Strategy, Security Awareness, IT Audit, Governance, Business Continuity..., Business Continuity, ISO 27001, CISA, CISSP, COBIT, Information Technology, SAS70

Education
Hofstra University

SUNY New Paltz

Experience
CD Group  April 2013 - Present
IBM Global Services   July 2004 - March 2013
IBM Global Services   January 2000 - June 2004
IBM Global Services   February 1996 - June 2004
Richard A. Eisner & Company, LLP   May 1993 - January 1996

Skills
Project Management, Enterprise Software, PMP, Business Process, Project Portfolio..., Business Process Design, ERP, Business Process..., Software Project..., Supply Chain Management, Integration, Management, Project Delivery, Business Transformation, Program Management, Vendor Management, Outsourcing, Consulting, Software Development, JD Edwards, Information Technology, Business Analysis, Requirements Analysis, Change Management, Software Implementation, PMO, SDLC, Governance, Leadership, MS Project, Business Intelligence, Team Building, CRM, Strategy, Data Migration, Team Leadership, IT Management, Cross-functional Team..., Process Improvement, Enterprise Architecture, Risk Management, IT Service Management, Management Consulting, Professional Services, Solution Architecture, Business Process..., Visio

Education
J.D.Edwards Manufacturing College / JDE Denver   1997 — 1997
Level-3 World Certification (PDM, SFC, WOM)

J.D.Edwards Distribution College / JDE Denver   1996 — 1996
Level-4 World Certification (IM, PO, SO, EDI)

J.D.Edwards Distribution College / JDE Denver   1991 — 1991
Business Partner Certification (JDE Joint Venture Teaming)

Hofstra University   1971 — 1973
B.A., Social Sciences / American History Concentration

Experience
IBM  August 1996 - Present
IBM Global Services   1996 - Present
Lucent Technologies  1982 - 1996

Skills
SDLC, Application Development, Change Management, Vendor Management, Software Development, Process Improvement, Risk Management, Contract Management, PMP, Program Management, Customer Relations, Visio, Team Building, Proposal Writing, PMO, Global Delivery, Microsoft Office, Strategic Planning, Word, Certified Project..., Problem Solving, PMI, Outsourcing, Integration, Project Implementation, Transition Management, Project Delivery, People Management, IT Outsourcing, IT Service Management, Project Planning, Budgeting, Software Project..., IT Strategy, Service Delivery, Java, MS Project, Solution Architecture, Enterprise Architecture, Management, Business Analysis, Project Management, Business Process..., Resource Management, Business Process, IT Management, Business Intelligence, Business Transformation, ITIL, Agile Project Management

Education
Illinois Institute of Technology   1978 — 1986
MS, Compuer Science

Experience
ELK Trading and Consulting   April 2012 - Present
Humber College  August 2010 - Present
IBM Global Services   September 2003 - January 2010
TD Waterhouse  1999 - 2003

Education
Bogazici University
BA

Humber College

Experience
Siemens Canada  Technical Support RepresentativeSiemens ITS2006 - 2008
IBM Global Services   1998 - 2005

Education
Humber College   1990 — 1992
Certificate, Information Systems Program

Experience
IBM Global Services   November 2005 - January 2009
ABN AMRO Services Co   July 1996 - November 2005
Comerica Bank-Illinois   April 1992 - July 1996

Education
Illinois State University
BA, Social Work

Experience
United Health Technologies   November 2007 - Present
UnitedHealth Group  2007 - Present
IBM Global Services   October 2000 - November 2007
Proex  January 1995 - January 2000

Skills
DB2, AIX, Shell Scripting, Disaster Recovery, Database Administration, Ksh, Unix Shell Scripting, Informix, SQL Tuning, Databases, Unix, Business Intelligence

Education
Hennepin Technical College
None

Experience
PwC  August 2015 - Present
PwC  July 2011 - Present
PwC  January 2006 - July 2011
Mutual Concept Computer Group   October 2004 - January 2006
IBM Global Services   October 2002 - October 2004
PwC Consulting  May 1999 - October 2002

Skills
Management Consulting, Business Transformation, Business Strategy, Business Process..., Business Analysis, Risk Management, Change Management, Organizational Design, Governance, IT Strategy, Project Management, Vendor Management, Program Management, Strategy, Insurance

Education
Ivey Business School at Western University   1998 — 2000
MBA, Business

Huron University College   1990 — 1994
BA, Philosophy

Experience
D Cide   2013 - Present
IBM Global Services   1998 - 2013
Niwot Growers Association   2010 - 2012
JPMorgan Chase & Co.   1995 - 1998
Citytrust  1977 - 1995

Skills
Project Portfolio..., SOA, Business Strategy, PMP, Management Consulting, Process Improvement, Solution Architecture, Enterprise Architecture, Strategy, Business Transformation, Business Process..., ITIL, Disaster Recovery, Business Process..., Unix, Global Delivery, Business Analysis, Cloud Computing, SQL, IT Operations, Requirements Analysis, Visio, Service Delivery, Project Delivery, Requirements Gathering, IT Management, Business Process, Outsourcing, Team Leadership, Business Process Design, Risk Management, IT Service Management, Governance, ERP, Change Management, Program Management, Project Planning, Vendor Management, Project Management, Integration, IT Strategy, Software Project..., PMO, Software Development, Business Intelligence, SDLC, Cross-functional Team..., Data Center, Management, IT Outsourcing

Education
Hiram College
Economics

Tulane University - A.B. Freeman School of Business
MBA, Finance

Experience
CDI Corporation  2010 - Present
IBM Global Services   2006 - 2009
IBM Global Services   2005 - 2006
IBM Global Services   1998 - 2005
US Navy  1981 - 2003
IBM Global Services   1995 - 1998

Skills
Change Management, Knowledge Management, Requirements Analysis, Process Design, PMP, IT Strategy, Program Management, Project Portfolio..., Project Management, ITIL, Consulting, Cross-functional Team..., Service Delivery, Governance, IT Service Management, Business Development, Cloud Computing, Team Leadership, Management, Project Planning, Analysis, Leadership

Education
Hobart and William Smith Colleges   1975 — 1979
BA, Mathematics and History

Purdue University
MS, Applied Statistics

Experience
INSciTE Illinois   January 2006 - Present
IBM Global Services   April 1997 - April 2009
BPM Systems   January 1994 - April 1997
Technical Support Group   August 1989 - December 1990
BPM Systems   March 1984 - July 1989
SKK   1983 - 1983
Dedicated Systems   1981 - 1983
SEI Information Technology  1976 - 1980
Household Finance  1972 - 1976

Education
Illinois Institute of Technology   1963 — 1968
BS, Mathematics, Physics

Evanston Township High School (ETHS)   1959 — 1963
Math and Science emphasis

Experience
IBM Global Services   July 2001 - Present

Skills
ITIL, Program Management, IT Service Management, Business Analysis, Process Improvement, IT Management, Change Management, Vendor Management, SDLC, Project Management, Public Speaking, Leadership, Management, Team Building, IT Strategy, Integration, People Management, Cross Functional Team..., IT Service Delivery, Business Process...

Education
Mercer University   1990 — 1992
Master of Business Administration (MBA)

Howard University   1980 — 1985
Bachelor of Science (B.S.), Physical Therapy

Experience
IBM Global Services   May 2002 - Present

Skills
Management, Project Management, Business Analysis, Leadership, Microsoft Office, Program Management, Customer Service, Team Leadership, Process Improvement, Microsoft Excel

Education
Illinois Central College
Cobal

woodruff high school

Experience
IBM Global Services   February 2007 - Present
IBM  March 2001 - February 2008
IBM  July 1999 - March 2001

Skills
Storage, AIX, Unix, TSM, Storage Area Networks, NAS, SAN, Disaster Recovery, DS4000, Brocade, Storage Management, Unix Administration, Enterprise Architecture, Solution Architecture, Solution Design, Technical Leadership, IBM Storage, System Architecture, TCP/IP, IT Strategy, Scripting, Storage Virtualization, Storage Architecture, Integration, Clariion, Enterprise Storage

Education
University of California, Santa Barbara   1979 — 1983

Humboldt State University   1977 — 1979

Experience
West Coast Plumbing   December 2006 - March 2008
Landmark Development Group  June 2005 - December 2006
Economic Development Council of Collier County  September 2001 - June 2005
Allen Sytems Group   April 1998 - February 2001
IBM Global Services   April 1995 - April 1998
VanPopering & Bergsma, P.C.   November 1993 - April 1995
Federated Department Stores  March 1990 - November 1993
Meijer  September 1985 - March 1990

Skills
Public Speaking, Cloud Computing, Strategic Planning, Customer Service, Change Management, Management Consulting, Human Resources, Team Building, Process Improvement, Management, Leadership, Start-ups, Budgets, Team Leadership, Networking, Project Management, Training, Forecasting, Entrepreneurship, Small Business, Account Management, Project Planning, Coaching, Mergers & Acquisitions, Strategy, New Business Development, Business Strategy, Healthcare, Program Management, Leadership Development, Nonprofits, Marketing, Sales

Education
Hope College   1981 — 1985
Bachelors, Business, Accounting, Psychology

Hope College   1981 — 1985
Bachelor's degree, Business, Accounting, Psychology

Experience
Watchguard Technologies  March 2011 - Present
IBM Global Services   February 2010 - June 2010
IBM Global Services   March 2004 - February 2010
Optimicro   October 2003 - January 2004
Ultinet Computer Corporation   July 2002 - October 2003
Rogers Communications  February 2001 - November 2001
Patriot Computers  February 2000 - August 2000

Skills
Firewalls, Technical Support, Networking, VPN, Troubleshooting, Active Directory, Customer Service, DNS, TCP/IP, Windows Server

Education
Humber College
Computer Enginering Technology

Monsignor Percy Johnson

Experience
MTS Allstream  June 2000 - Present
IBM Global Services   April 1991 - April 2000

Skills
MPLS, VoIP, Telecommunications, Network Design, IP, Routers, Managed Services, Wireless, SIP, Ethernet

Education
Prempeh College   1976 — 1981

Humber College
Informations Systems and Telecommunications

Ryerson University
Telecommunications

Experience
IBM Global Services   October 2007 - Present

Skills
Unix, Management, IT Service Management, Storage, Networking, Data Center, Solaris, ITIL, Service Delivery, Incident Management, Integration, Disaster Recovery, IT Management, Windows, IT Strategy, Servers, Vendor Management, AIX, IT Outsourcing, Process Improvement

Education
Hofstra University   1993 — 1996
BA, Psychology