ICMI Company

Industry: Company

Description

Founded: 1985 Parent organization: Think Services

ICMI List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ICMI. You can filter them based on skills, years of employment, job, education, department, and prior employment.

ICMI Salaries. You can even request information on how much does ICMI pay if you want to. Learn about salaries, pros and cons of working for ICMI directly from the past employees.

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31 ICMI employees in database. Find out everything there's to know about ICMI employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.

ICMI Employees

Employee
Years
Job
Industry
Karen Tom Karen Tom San Francisco Bay Area Details
Karen Tom's ICMI Experience February 2009 - April 2009
Job Event Services Program Manager at Qumu Corporation
Industry Computer Software
Experience
Qumu Corporation  May 2014 - Present
InterCall  March 2013 - April 2014
InterCall  March 2011 - February 2013
Unisfair  July 2009 - March 2011
ICMI   February 2009 - April 2009
UBM Tech  January 2008 - September 2008
CMP Media/UBM Tech   May 2006 - December 2007
CMP Media/UBM Tech   January 2002 - May 2006
CMP Media/UBM Tech   February 2000 - December 2001
Bank of America  1994 - 2000

Skills
Event Planning, Media Buying, Media Planning, Event Management, Event Marketing, Project Planning, Project Implementation, Project Coordination, Program Management, Special Events, Wedding Planning, Marketing Strategy, Product Marketing, Online Marketing, Marketing Communications, Project Management, Online Advertising, Advertising

Education
San Francisco State University, College of Business
BS, Business Administration, concentration in Marketing

Marta Kelsey Marta Kelsey Austin, Texas Area Details
Marta Kelsey's ICMI Experience April 2008 - March 2015
Job Interactive Content Product Manager
Industry Marketing and Advertising
Experience
Spiceworks  March 2015 - Present
ICMI   April 2008 - March 2015
Creative Technology Ltd  September 2005 - April 2008

Skills
Marketing Strategy, Product Marketing, Event Marketing, Marketing, Management, Customer Experience, Call Center, Contact Centers, Lead Generation, Inbound Marketing, Customer Satisfaction, CRM, B2B Marketing, Direct Marketing, SWPPP, CIAC Certification, Event Planning

Education
Oklahoma State University   2002 — 2005
BS, Marketing

Elaine Carr, CPLP Elaine Carr, CPLP Dallas/Fort Worth Area Details
Elaine Carr, CPLP's ICMI Experience October 2014 - Present
Job Manager, Training & Development at ICMI
Industry Professional Training & Coaching
Experience
ICMI   October 2014 - Present
Training & Documentation Consultant   June 2010 - Present
Dialog Direct (formerly NOVO 1)   December 2011 - October 2014
Parago  November 1999 - June 2010
Air Liquide Process & Construction  1996 - 1999
self-employed  1995 - 1996
Aliquippa Alliance for Unity & Development   1990 - 1995
Sensa Educational Systems  1984 - 1989

Skills
Project management, Coaching, Training & Development, Leadership, Root Cause Analysis, System/Process Design, Documentation, Curriculum Development, Instructional Design, Performance Analysis, People Develoopment, MS Office Suite, Management Development, People Management, QuickBase, Project Management, Employee Training, Analysis, Management, Microsoft Office, Leadership Development, Call Centers, Team Building, Organizational..., Software Documentation, Training, Nonprofits, Human Resources, Organizational..., Cross-functional Team..., Staff Development, Talent Management, Process Improvement, Training Delivery, Performance Improvement, Performance Management, Business Development, Quality Assurance, Outsourcing, Account Management, Time Management, Change Management, Strategy, Business Process, Employee Relations, Team Leadership, Access

Education
University of Houston
BA, English & Related fields

Nathan Chambers, MBA Nathan Chambers, MBA Greater Denver Area Details
Nathan Chambers, MBA's ICMI Experience July 2015 - Present
Job Corporate Development and Partnership Executive
Industry Education Management
Experience
ICMI   July 2015 - Present
Jones International University  June 2014 - May 2015
New Horizons Computer Learning Centers  November 2012 - June 2014
University of Phoenix  September 2010 - October 2012
University of Phoenix  August 2009 - September 2010
University of Phoenix  February 2005 - July 2009
SunShade Optique   January 2002 - April 2005

Skills
Leadership Development, Higher Education, Staff Development, Public Speaking, Coaching, Organizational..., Strategic Planning, Leadership, Adult Education, Team Building, Conflict Resolution, Customer Service, Training, Critical Thinking, B2B, Salesforce.com, Microsoft Office, Public Relations, Event Planning, Management, Strategy, Recruiting, Career Counseling, Marketing, Change Management, Interviews, Lead Generation, Sales, Business Development, Budgets, New Business Development, Time Management, Team Management

Education
University of Phoenix   2005 — 2006
MBA, Business Administration

University of Nevada-Las Vegas   2001 — 2004
BSBAM, Business Administration Management

Ariel Land Ariel Land Las Vegas, Nevada Area Details
Ariel Land's ICMI Experience September 2010 - March 2011
Job Marketing & Investor Relations Coordinator at Las Vegas Global Economic Alliance
Industry Marketing and Advertising
Experience
Las Vegas Global Economic Alliance  January 2014 - Present
Las Vegas Global Economic Alliance  January 2014 - Present
The JGS Group, Where Strategy Meets Style   June 2013 - August 2013
The Egg & I Restaurant  January 2012 - May 2013
Creature Comforts Animal Hospital  August 2011 - November 2011
ICMI   September 2010 - March 2011
Towbin Automotive   September 2009 - August 2010
R&R Live   May 2008 - February 2009

Skills
Event Planning, Social Networking, Customer Service, Restaurants, Team-oriented, Food Service, Customer Satisfaction, Time Management, Process Scheduler, Creative Problem Solving, Public Speaking, Microsoft Excel, Social Media, Microsoft Office, Event Management, Facebook, Statistics, Public Relations, Management, Marketing, Social Media Marketing

Education
Colorado Mesa University   2011 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies (Graduate Summer 2013)

College of Southern Nevada   2005 — 2008
Associate's degree, Psychology

Rebecca Gibson Rebecca Gibson Greater San Diego Area Details
Rebecca Gibson's ICMI Experience October 2007 - September 2011
Job Contact Center Consultant at Interactive Intelligence
Industry Management Consulting
Experience
Interactive Intelligence  October 2011 - Present
ASTD-San Diego   February 2009 - December 2011
Gibson Learning and Performance   September 2007 - October 2011
Bellevue University  April 2009 - September 2011
ICMI   October 2007 - September 2011
Magellan Health Services  October 2005 - September 2007
ICMI   September 2001 - October 2005
Telespectrum  August 1995 - June 2000

Education
San Diego State University-California State University   2007 — 2009
MA, Educational Technology

Hood College
BA, English

Sarah Stalker Sarah Stalker Lawrence, Kansas Area Details
Sarah Stalker's ICMI Experience June 2008 - May 2009
Job Social Engagement and Marketing Consultant
Industry Marketing and Advertising
Experience
ICMI   June 2008 - May 2009
TechInsights  January 2007 - June 2008
Sales and Marketing Consulting  November 2002 - December 2006
Altria  May 2000 - November 2002

Skills
B2B, Sales Management, Professional Services, Social Networking, Event Management, Salesforce.com, Marketing, Marketing Strategy, Strategy, Online Advertising, Advertising, Lead Generation, Competitive Analysis, CRM, Digital Marketing, SEM, Event Planning, Online Marketing, SEO, Integrated Marketing, Web Analytics, Social Media Marketing, Account Management, Publishing, Email Marketing, Digital Media, Marketing Communications, Project Management, Team Leadership, Digital Strategy, Content Management, Management, Mobile Marketing, B2B Marketing, Sales, Training, Social Media, Strategic Partnerships, Business Development, Selling, Direct Marketing, Creative Direction, Business Planning, Interactive Marketing

Education
University of Kansas   1995 — 2000
Bachelor of Arts, Communication Studies

University of Kansas   1996 — 2000
Bachelor of Science, Journalism / Advertising

Erica Marois Erica Marois Hartford, Connecticut Area Details
Erica Marois's ICMI Experience April 2013 - Present
Job Community Specialist at ICMI
Industry Marketing and Advertising
Experience
ICMI   April 2013 - Present
queue, llc   April 2012 - April 2013
Change the Triangle   November 2010 - February 2013
Cross + Associates  February 2011 - March 2012
Cross + Associates  May 2008 - February 2011
Cross + Associates  May 2007 - May 2008
Campbell University  August 2004 - May 2008
The Campbell Times Newspaper   January 2007 - December 2007

Skills
Social Media, Public Relations, Editing, Copywriting, Event Planning, Marketing Communications, Healthcare Marketing, Blogging, Wordpress, Marketing, Advertising, Strategic Communications, Internal Communications, Integrated Marketing, WordPress, Fundraising, Online Advertising, Online Marketing, Press Releases, Email Marketing, Social Networking, Leadership, Social Media Marketing, Market Research, Facebook, Marketing Strategy, Content Strategy, Newsletters, Social Media Measurement, Media Relations, Feature Articles, Strategy, Digital Marketing, Storytelling, Contact Center..., Google Analytics, Brand Development, Corporate Communications, Customer Satisfaction

Education
Campbell University   2004 — 2008
B.A., Public Relations

Greg Levin Greg Levin Austin, Texas Area Details
Greg Levin's ICMI Experience 2009 - 2010
Job Awardwinning author of dark comedic fiction
Industry Writing and Editing
Experience
Greg Levin   November 2011 - Present
Off Center   July 2010 - June 2014
ICMI   2009 - 2010
ICMI   1994 - 2009

Skills
Creative Writing, Team Building, Strategy, Humor Writing, Social Media, Strategic Partnerships, Employee Engagement, Fiction Writing, Public Speaking, Thought Leadership, Performance Improvement, Email Marketing, Satire, Customer Relations, Mentoring, People Management, Literary Fiction, Ghostwriting, Coaching, Freelance Writing

Education
University of New Hampshire   1987 — 1991
B.A., Communication

University of New Hampshire   1987 — 1991
Bachelor of Arts (B.A.), Communication and Media Studies

John Faggiano John Faggiano Greater Boston Area Details
John Faggiano's ICMI Experience December 2011 - Present
Job National Account Manager at ICMI
Industry Computer Networking
Experience
ICMI   December 2011 - Present
Daystar Computer Services   August 2008 - December 2011
Alpha Equity Research   December 2001 - May 2003
Practicity   May 2000 - May 2001
Renaissance Worldwide  1994 - 2000

Skills
Process Improvement, Business Strategy, Strategic Planning, Account Management, B2B, New Business Development, Lead Generation, Call Centers, Cross-functional Team..., Salesforce.com, Customer Service, Team Leadership, Business Analysis, Program Management, Team Building, Cloud Computing, Solution Selling, CRM, SEO, Customer Satisfaction, Leadership, Fantasy Football

Education
University of New Hampshire -- Peter T. Paul College of Business and Economics   2001 — 2003
MBA, Management

Bryant University   1989 — 1993
BS, Management

Trinity High School

Dan Rickwalder Dan Rickwalder Baltimore, Maryland Area Details
Dan Rickwalder's ICMI Experience February 2005 - April 2009
Job WFM and Contact/ Call Center Expert
Industry Management Consulting
Experience
Proactive Planning Group   April 2009 - Present
ICMI   February 2005 - April 2009
ICMI - Thinks Services, a Division of United Business Media LLC   2005 - April 2009
Hanover Direct  2006 - 2007
Ascend One  October 2002 - October 2004
Ascend One  2002 - 2004
isky  1999 - 2002
Sylvan Prometric  1998 - 1999

Skills
Call Center, Strategic Consulting, Performance Reporting, Planning, Analytics, Process Improvement, Workforce Management, Customer Relations, Customer Experience, Customer Service, Outsourcing, Business Process..., Telecommunications, Forecasting, Customer Satisfaction, Business Strategy, Excel, BPO, Management Consulting, Call Centers, Contact Centers, Strategy, Management, Team Building, CRM, Training, IVR, Team Leadership, Professional Services, Project Management, Consulting, Vendor Management, Coaching, Analysis, Change Management, Performance Management, Operations Management, Program Management, Customer Retention, Executive Management, Leadership, Inbound Marketing, Account Management, Strategic Partnerships, Leadership Development, Lead Generation, Cross-functional Team..., Business Development, Strategic Planning, Business Planning

Education
James Madison University   1988 — 1994
BA, History

Scott Sachs Scott Sachs Greater Philadelphia Area Details
Scott Sachs's ICMI Experience December 2014 - Present
Job President at SJS Solutions, LLC Contact/Call Center Consulting | Business Transformation | Service Excellence
Industry Management Consulting
Experience
SJS Solutions, LLC   January 2014 - Present
ICMI   December 2014 - Present
GLG (Gerson Lehrman Group)   January 2014 - Present
Assurant Solutions  October 2008 - December 2013
Signal Holdings, LLC   December 1999 - October 2008
Comcast Cellular Communications  March 1995 - December 1999
American Express  September 1985 - March 1995
American Management Systems  1984 - 1985
International Paper Company  1980 - 1982

Skills
Insurance, Strategic Financial..., Call Center, Customer Service, Customer Experience, Vendor Management, Call Centers, Training, Budgets, Quality Assurance, Outsourcing, Workforce Management, IVR, VoIP, Contact Centers, Customer Retention, Strategy, Employee Benefits, Customer Satisfaction, Leadership, Process Improvement, Telecommunications, Team Management, Wireless, Team Leadership, Risk Management, Business Development, BPO, Sales Management, Start-ups, Financial Services, Account Management, Team Building, Operations Management, Cross-functional Team..., Management, Executive Management, Business Process..., Program Management, Change Management, Business Analysis, New Business Development, Relationship Management, Performance Management, Coaching, CRM, Analysis, Forecasting, Call Center Development, Mergers & Acquisitions

Education
Columbia University - Graduate School of Business   1982 — 1984
MBA, Finance/Marketing

State University of New York at Albany   1976 — 1980
BS, Operations Research

Bill Kunze Bill Kunze Cincinnati Area Details
Bill Kunze's ICMI Experience July 2010 - October 2010
Job Automation Field Sales Engineer covering Ohio, Kentucky, Indiana and Michigan
Industry Industrial Automation
Experience
IDEC USA   September 2012 - Present
Advantech Corporation  November 2010 - September 2012
ICMI   July 2010 - October 2010
Exor Electronic R&D   January 2003 - May 2009
Mitusubishi Electric Automation, Inc.   February 1999 - November 2002
Total Control Products  December 1997 - January 1999
Siemens Energy & Automation  1990 - 1997

Skills
Process Automation, Automation, Sales Operations, SCADA, PLC, Instrumentation, New Business Development, CRM, Human Machine Interface, Leadership, Variable Frequency..., Distributed Team..., Servo, Machine Vision, Industrial Control, Sensors, Motors, Product Development, Sales, Selling, Key Account, Process Control, Channel Sales, Non-profit Volunteer, Highly Dedicated, Account Management, HMIs, Industrial Ethernet, Allen Bradley, DCS, Profibus, MES

Education
University of Cincinnati   1975 — 1977
Associate of Science, Electrical Engineering Technology

Brent Haferkamp Brent Haferkamp Dallas/Fort Worth Area Details
Brent Haferkamp's ICMI Experience August 2007 - February 2011
Job Senior Product Manager WFM at Interactive Intelligence
Industry Consumer Services
Experience
Interactive Intelligence  January 2015 - Present
AMP'D Consulting Group LLC   May 2011 - Present
Interactive Intelligence  August 2011 - January 2015
ICMI   August 2007 - February 2011
Greyhound Lines, Inc  October 2004 - August 2007
Greyhound Lines, Inc.   June 2000 - October 2004
Greyhound Lines, Inc.   May 1999 - June 2000
Convergys  January 1997 - April 1999
United States Air Force  1989 - 1996

Skills
Call Centers, Workforce Management, Operations Management, Leadership, Call Center, Outsourcing, Contact Centers, Management, Training, Process Improvement, Change Management, Business Process..., Vendor Management, Strategic Planning, Telecommunications, Team Building, Project Management, CRM, Team Leadership, Customer Experience, Strategy, Customer Satisfaction, Quality Management, IT Management, Flying, Military Aviation, Aviation Regulations, IVR, Performance Management, Program Management, Team Management

Education
Saint Louis University   1986 — 1989
B.S.

SCW

Ann Walter Ann Walter Baltimore, Maryland Area Details
Ann Walter's ICMI Experience 1998 - 2003
Job User Experience Designer
Industry Information Technology and Services
Experience
UserWorks, Inc.   January 2011 - Present
UXPA-User Experience Professionals Association   January 2013 - Present
Rosen Media, Inc.   2007 - 2008
Alter Communications  2003 - 2007
ICMI   1998 - 2003
UCG  1995 - 1998

Skills
User Experience, Usability Testing, User-centered Design, Interaction Design, Information..., Contextual Inquiry, Accessibility, Content Strategy, Writing, Prototyping, Heuristic Evaluation, Personas, Usability Engineering, Human Computer..., Persona, User Scenarios, Card Sorting, Task Analysis, User Research

Education
University of Baltimore   2009 — 2011
Master's, Interaction Design & Information Architecture

Chizuk

University of Colorado Boulder
Bachelors of Science, Journalism

Anna Mlaker Anna Mlaker Colorado Springs, Colorado Area Details
Anna Mlaker's ICMI Experience April 2009 - September 2009
Job Financial Analyst at United States Air Force
Industry Government Administration
Experience
United States Air Force  November 2012 - Present
Odyssey Systems  November 2010 - November 2012
Integrated Data Services, Inc.   September 2009 - November 2010
Integrated Data Services  September 2009 - November 2010
Kelly Services for ICMI   April 2009 - September 2009
ICMI   April 2009 - September 2009
Think Services   June 2008 - March 2009
Think Services   June 2008 - March 2009
USAF  April 2005 - June 2008
U.S. Air Force   April 2005 - June 2008

Skills
Training, Leadership, Project Management, Budgets, Call Center, Air Force, Team Building, Human Resources, Process Improvement, Program Management, Customer Service, Strategic Planning, Leadership Development, Policy, Software Documentation, Change Management, Coaching, Operations Management, Management, CRM, Team Management, Team Leadership

Education
Keller Graduate School of Management   2009 — 2010
MBA, Human Resource Management

Colorado Technical University   2005 — 2007
Bachelor of Science, Business Administration with Human Resource Management concentration

Community College of the Air Force
A.A.S, Financial Management

Community College of the Air Force
A.A.S. Instructor, Technology & Military Science

Rick Joslin Rick Joslin Greater Pittsburgh Area Details
Rick Joslin's ICMI Experience September 2008 - March 2009
Job HDI Executive Director of Certification & Training
Industry Management Consulting
Experience
HDI  2006 - Present
IT Certification Council   January 2013 - Present
ICMI   September 2008 - March 2009
ThinkService, Inc, dba HDI   August 2006 - February 2008
IHS Support Solutions   June 2003 - August 2006
Joslin & Asssociates Inc   July 2001 - August 2006
ServiceWare  January 2001 - July 2001
ServiceWare  January 2000 - January 2001
ServiceWare  September 1996 - January 2000
Westinghouse / Eaton Cutler-Hammer   1992 - 1996

Skills
Leadership, Strategy, Knowledge Management, ITIL, IT Service Management, Service Management, Change Management, Team Leadership, Strategic Planning, Program Management, Management, Training, Customer Service, Team Building, Analysis, Process Improvement, Project Management, Call Center, Technical Support, Business Development, Integration, Budgets, Product Management, Information Technology, Help Desk Support, Call Centers, Contact Centers, Sales, Vendor Management, Service Delivery, Problem Solving, IT Management, Incident Management, Business Analysis, Consulting, Operations Management, Account Management, System Administration, Troubleshooting, Business Process..., Customer Satisfaction, Team Management, Coaching, Quality Assurance, Product Development, Customer Relations, Budgeting

Education
Indiana University of Pennsylvania   1981 — 1985
BS, Computer Science

Mark Timbrook Mark Timbrook Colorado Springs, Colorado Details
Mark Timbrook's ICMI Experience May 2015 - Present
Job Marketing Director | Digital Strategist | B2B Expertise
Industry Marketing and Advertising
Experience
ICMI   May 2015 - Present
Eldon James (EJ Beverage / EJ BioMed)   July 2012 - March 2015
BMA Colorado   2014 - 2015
The Revolution TV   January 2008 - July 2012
Sprint  2009 - 2012
Media Marketers  October 2006 - July 2009
Written in Stone   January 2004 - October 2006
Pomeroy IT Solutions  April 2002 - January 2004
Sarcom, Inc  January 1999 - January 2002
Gates Corporation  January 1993 - January 1999

Skills
Marketing Strategy, Business Development, Digital Marketing, Leadership, New Business Development, Advertising, Sales Operations, B2B, Sales, Management, Account Management, M2M, Business Strategy, Strategic Planning, Email Marketing, Team Building, Product Development, SEO, E-commerce, B2B Marketing, Social Media, Lead Generation, CRM, Business Planning, Online Marketing, Web Analytics, Team Management, Sales Presentations, Brand Development, Marketing Automation, Interactive Marketing, Strategic Consulting, Small Business..., Team Leadership, Cross-functional Team..., Video Editing, Video Production, Training & Development, Coaching, Presentation Development, Proposal Writing, Writing Skills, Market Research, Integrated Campaign..., Demand Generation, Campaign Development, CMS, Salesforce.com, Website Development, Vendor Management

Education
Colorado State University
Bachelor of Science, Marketing, Business Administration and Management, General

Colorado Ski Country
Internship - Marketing

Kayla Zay Kayla Zay Greater Denver Area Details
Kayla Zay's ICMI Experience May 2010 - August 2010
Job Senior Web Engineer
Industry Program Development
Experience
TapInfluence  September 2015 - Present
OptumInsight  July 2013 - September 2015
bConnextions/bConnected - UHG   July 2013 - January 2014
The Denver Post - Game On   December 2011 - October 2013
Olive Software  February 2013 - July 2013
The Denver Post _ Digital First Media   December 2011 - February 2013
National CineMedia (NCM)   August 2010 - September 2011
ICMI   May 2010 - August 2010
L-3 Communications  January 2008 - March 2010
Graphics Plus  January 2006 - December 2007

Skills
Adobe Creative Suite, User Experience, CSS, HTML, jQuery, JavaScript, Web Design, Premiere, InDesign, CSS3, Final Cut Pro, After Effects, Mobile Applications, Xcode, Website Development, Maya, 3D Studio Max, Video Games, User Interface Design, Ruby Mine, RESTful API, JSON, XMD, Oracle, Zbrush, lightwave, Technical Writing, Action script, Backbone.js, Underscore.js, css less, Video game history and..., WordPress, Photoshop, Marionette, SASS, Mobile Response, RSpec, Agile Methodologies, MySQL, User Interface, HTML5, Web Development, Advertising, CoffeeScript, Cucumber, Ember.js, Unity3D, Node.js, Being AWESOME

Education
Colorado Technical University   2008 — 2010
Bachelors of Science, Double Major: Advertising and Digital Media, 3.25

Pikes Peak Community College   2005 — 2008
Multimedia Graphic Design, Multimedia Graphic Design, 3.6

Sand Creek High School   2002 — 2005
General, General, 3.85

Cheryl Helm Cheryl Helm Toronto, Canada Area Details
Cheryl Helm's ICMI Experience 1999 - Present
Job
Industry Telecommunications
Experience
Helm Communications, Inc.   May 1991 - Present
EGI, Inc.   December 2012 - Present
ICMI   1999 - Present
Global Knowledge Training  December 2011 - Present
STAC - Scugog Township Action Committee   February 2014 - Present
Performance Inc.  June 2011 - March 2014
Human Resource and Skills Development - Govt Canada   January 2011 - June 2011
Carlson Marketing Canada  November 2010 - April 2011
TIC  April 2005 - January 2011
Bell Canada  March 2010 - November 2010

Skills
Call Center, Customer Experience, IVR, Vendor Management, Telecommunications, Process Improvement, Workforce Management, Avaya, Change Management, Project Management, Contact Centers, Team Building, Call Centers, Management, Integration, CRM, VoIP, Training, Telephony, Salesforce.com, Outsourcing, Unified Communications, Leadership, Solution Selling, Customer Satisfaction, Software Documentation, Avaya Technologies, Troubleshooting, Avaya Aura, Nortel

Education
University of Minnesota-Twin Cities
BS Education & MA Political Science, Political Science - International Relations and core focus China from 1900 on

Sarah Stealey Reed Sarah Stealey Reed Greater Nashville Area Details
Sarah Stealey Reed's ICMI Experience January 2013 - July 2014
Job Director of Content Marketing at Zendesk
Industry Writing and Editing
Experience
Zendesk  September 2015 - Present
Deloitte Services LP  July 2014 - September 2015
ICMI   January 2013 - July 2014
ICMI   August 2012 - January 2013
Vocus  February 2012 - November 2012
iContact  June 2008 - February 2012
Aegis Philippines/PeopleSupport   August 2007 - June 2008
Aegis Philippines/PeopleSupport   October 2004 - August 2007
Aegis PeopleSupport Philippines Inc.  March 2003 - October 2004
Level 3 Communications (Genuity)   March 2001 - March 2003

Skills
Customer Experience, Customer Satisfaction, Global Operations, Customer Retention, Strategic Partnerships, Technical Support, Customer Acquisition, Team Building, Customer Support, Vendor Management, Leadership, Account Management, CRM, Strategy Execution, SaaS, Salesforce.com, Strategy, Start-ups, Call Centers, Social Networking, Strategic Planning, Executive Management, Customer Service, Workforce Management, Outsourcing, Email Marketing, Telecommunications, E-commerce, Lead Generation, Management, Performance Management, Networking, Online Marketing, Social Media Marketing, Direct Marketing, Call Center, Social Media, Business Intelligence, Product Management, Analytics, Sales Operations, Product Marketing, Marketing, Mobile Devices

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2002 — 2006
MBA, Global Business

University of Wisconsin-Madison   1990 — 1994
JBA and BA, Journalism and Public Relations

Hortonville High School   1986 — 1990

Todd A. Hixson Todd A. Hixson Kearney, Nebraska Details
Todd A. Hixson's ICMI Experience September 2010 - Present
Job Contact Center Workforce Manager at Cabela's
Industry Sporting Goods
Experience
Cabela's  December 2013 - Present
CIAC   July 2011 - Present
ICMI   September 2010 - Present
Real Analogics, Inc   September 2013 - December 2013
Intuit  June 2007 - September 2013
Travelocity  2004 - 2007
INFONXX  2000 - 2004
M.R.Stagehands   1994 - 2000
Arrowhead Producations   1981 - 1994

Skills
Social Media Development, Workforce Management, Continuous Improvement, Leadership, Employee Engagement, Outsourcing, Call Centers, CRM, Operations Management, Performance Management, Management, Cross-functional Team..., Social Media, Analytics, Business Process..., Strategy, Forecasting, Budgets, Analysis, Customer Experience, Toyota Production System, Enterprise Software, Team Building, Customer Service, Call Center, Contact Centers, Call Center Development, Six Sigma, Operational Excellence, Training, IVR, Process Improvement, Voice of the Customer

Education
The University of Texas at San Antonio   1988 — 1993
EE

Rockwell City   1977 — 1980

Jay Minnucci Jay Minnucci Greater Philadelphia Area Details
Jay Minnucci's ICMI Experience May 2000 - April 2008
Job Owner, Service Agility
Industry Management Consulting
Experience
Service Agility   April 2008 - Present
ICMI   May 2000 - April 2008

Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, BPO, Process Improvement, Outsourcing, Customer Satisfaction, Operations Management, Vendor Management, Change Management, Business Process..., IVR, Strategy, Call Centers, Management, CRM, Customer Service, Training, Leadership, Forecasting, Analysis, Project Planning, Start-ups

Education
Temple University   1979 — 1983
BBA, Business

Elizabeth A. Ahearn Elizabeth A. Ahearn Greater New York City Area Details
Elizabeth A. Ahearn's ICMI Experience January 2000 - Present
Job CEO at Radclyffe Partners, LLC
Industry Professional Training & Coaching
Experience
Radclyffe Partners, LLC   March 2010 - Present
ICMI   January 2000 - Present
Radclyffe Consulting, LLC   April 1996 - March 2010
Purdue University  January 1998 - January 2008
Levi Strauss & Co.   October 1993 - April 1996
Pepsi Bottling Ventures  1989 - 1991
IMS Health  1986 - 1989
Automatic Data Processing  1983 - 1986
ADP Dealer Services  1983 - 1986

Skills
Training, Coaching, Call Centers, Customer Experience, Call Center, Process Improvement, Employee Engagement, Strategy, Instructional Design, Performance Improvement, Leadership, Performance Management, Professional Services, CRM, E-Learning, Change Management, Employee Training, Customer Satisfaction, Thought Leadership, Sales Management, Key Performance..., Six Sigma, Call Center Development, Contact Centers, Selling, Customer Retention, Strategic Planning, Business Development, Leadership Development, Instructor-led Training, Service Management, Crisis Management, Employee Surveys, Curriculum Design, Quality Assurance, Consulting, Training & Development, elearning, Consultative Selling, strategic selling, Corporate University, Interventions, Marketing, Human Resources, Coaching Teams, call center culture, Business Process..., Executive Management, Executive Coaching, Outsourcing

Education
Seton Hall University   1980 — 1981
MA, Educational Administration and Supervision, 3.89

Centenary College   1973 — 1977
BA, Education

Alexander Dering Alexander Dering Greater New York City Area Details
Alexander Dering's ICMI Experience March 2008 - November 2008
Job Editor
Industry Writing and Editing
Experience
TheDeal.com   July 2013 - Present
Freelance  November 2008 - July 2013
ICMI   March 2008 - November 2008
ETS  October 2004 - January 2008
Stars and Stripes  April 2002 - October 2004
TheDeal.com   June 2000 - April 2002

Skills
project management, team motivation, team supervision, social networking..., social networking..., social network tools, SEO, SMO, CMS, DVD authoring, HTML, Dreamweaver, Entourage, Eudora, Excel, FileMaker Pro, InCopy, InDesign, Joomla, Microsoft Office Suite, Photoshop, PowerPoint, AP Stylebook, Chicago Manual of Style, writing, editing, proofreading, research, reporting, Editing, Proofreading, Ap Style, Copy Editing, Chicago Manual, AP Style, Editorial, Writing, Research, Project Management

Education
Boston University
Master's Degree, Journalism

Brooklyn College
Master's Degree, Political Science (in progress)

University of Massachusetts, Amherst
Bachelor's Degree

Reginald Bautista Reginald Bautista Greater Denver Area Details
Reginald Bautista's ICMI Experience May 2011 - October 2013
Job Digital Marketing Professional, Freelance Writer
Industry Professional Training & Coaching
Experience
ICMI   May 2011 - October 2013
Zarmaya   February 2007 - August 2009
R & J Components   February 2008 - January 2009
Scholastic  January 2006 - November 2006
CA  October 2002 - April 2005
US Army  July 1992 - December 1994

Skills
SEO, Social Media, SEM, Online Marketing, Writing, Email Marketing, HTML, Web Analytics, Press Releases, Marketing, PPC, Management, Blogging

Education
University of Miami   1996 — 1998
BA

Leif Farney Leif Farney Colorado Springs, Colorado Area Details
Leif Farney's ICMI Experience December 2009 - Present
Job Application Development and Information Technology Professional
Industry Information Technology and Services
Experience
ICMI   December 2009 - Present
ICMI   August 2009 - December 2009
Liventus   2005 - 2009

Skills
Microsoft SQL Server, C#, Analysis, HTML, SQL, Requirements Analysis, Project Management, Web Development, Statistics, MySQL, Process Improvement, Scrum, Vendor Management, ITIL, Integration, ASP.NET

Education
University of Illinois at Urbana-Champaign   2000 — 2004
B.S., Mathematics and Computer Science, International Minor in Japanese Studies

Kanazawa Institute of Technology   2004 — 2004
Certificate, Intensive Japanese for Science and Technology

Rockford Guilford High School   1996 — 2000

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