ICT Group Inc.
Industry: Company
DescriptionICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown. Headquarters: Newtown, PA Founded: 1983 Number of employees: 18,000 (2009) Total equity: 167.2 million USD Number of locations: 40 centers (2009) Type of business: Publicly listed company
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ICT Group Inc. Employees
Employee
Years
Job
Industry
Kehontas Rowe, BA Kehontas Rowe, BA's ICT Group Inc. Experience 2007 - 2008
Job Product Support Specialist at Wix.com
Industry Information Technology and Services
Experience
Wix.com July 2015 - Present
Julia Morgan School for Girls January 2014 - January 2015
Mills College August 2013 - January 2014
Indiana University Bloomington May 2013 - July 2013
UC Berkeley June 2012 - August 2012
UC Berkeley June 2011 - August 2011
Iridescent March 2011 - May 2011
Trio and Upward Bound May 2010 - August 2010
Mills College Center for Academic Excellence August 2009 - December 2009
ICT Group, Inc 2007 - 2008
Skills
Project Management, HTML, JavaScript, Public Speaking, CSS, Leadership, Ruby on Rails, Microsoft Office, PHP, Software Development, SQL, Computer Science, Research, Windows, Access, Linux, Android, Teaching, Ruby, Photoshop, Pro Tools, Training, Web Development, Git, Final Cut Express, Community Outreach, Active Directory
Education
Mills College 2009 — 2014
Bachelor's degree, Technology, Art & Society
Wix.com July 2015 - Present
Julia Morgan School for Girls January 2014 - January 2015
Mills College August 2013 - January 2014
Indiana University Bloomington May 2013 - July 2013
UC Berkeley June 2012 - August 2012
UC Berkeley June 2011 - August 2011
Iridescent March 2011 - May 2011
Trio and Upward Bound May 2010 - August 2010
Mills College Center for Academic Excellence August 2009 - December 2009
ICT Group, Inc 2007 - 2008
Skills
Project Management, HTML, JavaScript, Public Speaking, CSS, Leadership, Ruby on Rails, Microsoft Office, PHP, Software Development, SQL, Computer Science, Research, Windows, Access, Linux, Android, Teaching, Ruby, Photoshop, Pro Tools, Training, Web Development, Git, Final Cut Express, Community Outreach, Active Directory
Education
Mills College 2009 — 2014
Bachelor's degree, Technology, Art & Society
Luis Horacio Villalobos's ICT Group Inc. Experience April 1994 - September 2003
Job President's Club Elite Member
Industry Insurance
Experience
Humana October 2003 - Present
ICT Group Inc. April 1994 - September 2003
MetLife December 1990 - August 1995
Skills
Insurance Planning, LUTC, Graduate, Insurance, Medicare, Financial Services, Term Life Insurance, Disability Insurance, Life Insurance, Fixed Annuities, Health Insurance, Long-term Care, Whole Life, Marketing, Property & Casualty..., Financial Planners, Investments, General Insurance, Strategic Financial..., Universal Life, Critical Illness, Licensed Life, Homeowners, Licensed Property, Casualty, Sales, Life, HMO, Medicare Part D, Agents, Individual Health..., Permanent Life Insurance, Commercial Lines, Vision Insurance, Underwriting, Casualty Insurance, Commercial Insurance
Education
Miami Dade College 2003 — 2003
Sales Associate, Real Estate
Gold Coast School of Insurance 1991 — 1998
General Agent, Insurance: Life, Health, General lines
LUTC Courses 1992 — 1994
LUTC Graduate, Insurance business
Miami Dade College 1981 — 1983
English, Business Administration
Universidad Pedagogica Nacional- Instituto Tecnico Superior Anexo 1970 — 1975
Bachiller Tecnico, Electrician
Humana October 2003 - Present
ICT Group Inc. April 1994 - September 2003
MetLife December 1990 - August 1995
Skills
Insurance Planning, LUTC, Graduate, Insurance, Medicare, Financial Services, Term Life Insurance, Disability Insurance, Life Insurance, Fixed Annuities, Health Insurance, Long-term Care, Whole Life, Marketing, Property & Casualty..., Financial Planners, Investments, General Insurance, Strategic Financial..., Universal Life, Critical Illness, Licensed Life, Homeowners, Licensed Property, Casualty, Sales, Life, HMO, Medicare Part D, Agents, Individual Health..., Permanent Life Insurance, Commercial Lines, Vision Insurance, Underwriting, Casualty Insurance, Commercial Insurance
Education
Miami Dade College 2003 — 2003
Sales Associate, Real Estate
Gold Coast School of Insurance 1991 — 1998
General Agent, Insurance: Life, Health, General lines
LUTC Courses 1992 — 1994
LUTC Graduate, Insurance business
Miami Dade College 1981 — 1983
English, Business Administration
Universidad Pedagogica Nacional- Instituto Tecnico Superior Anexo 1970 — 1975
Bachiller Tecnico, Electrician
Eric Luzod Eric Luzod's ICT Group Inc. Experience June 2000 - August 2000
Job Senior Associate Human Capital Information Systems at PricewaterhouseCoopers
Industry Information Technology and Services
Experience
Pricewaterhouse Coopers LLP (PwC) October 2011 - Present
MetLife August 2008 - October 2011
Citigroup March 2004 - July 2008
Citigroup May 2003 - September 2003
ICT Group, Inc. June 2000 - August 2000
Skills
Business Process..., Project Management, IT Project..., Research, Business Analysis, Analysis, Data Analysis, Databases, SQL, Quality Assurance, UAT coordination, User Acceptance Testing, PeopleSoft, PeopleSoft Financial, Financial Analysis, System Enhancements, Process Improvement, Relational Databases, Multi-Dimensional..., End-User System Support..., Application User..., Business Process Mapping, Process Documentation &..., Information Systems, Systems Analysis &..., Staff Training,..., Project Implementation, QA Testing, Continuity of Business..., Billing Systems, SDLC, Business Process, Requirements Gathering, Business Requirements, Visio, Training, Requirements Analysis, Vendor Management, Change Management, Strategy, Financial Reporting, Software Development, Microsoft Office, ERP, Management, Accounting
Education
University of South Florida 2006 — 2007
Continuing Education
University of South Florida 1999 — 2003
Bachelor of Science
Pricewaterhouse Coopers LLP (PwC) October 2011 - Present
MetLife August 2008 - October 2011
Citigroup March 2004 - July 2008
Citigroup May 2003 - September 2003
ICT Group, Inc. June 2000 - August 2000
Skills
Business Process..., Project Management, IT Project..., Research, Business Analysis, Analysis, Data Analysis, Databases, SQL, Quality Assurance, UAT coordination, User Acceptance Testing, PeopleSoft, PeopleSoft Financial, Financial Analysis, System Enhancements, Process Improvement, Relational Databases, Multi-Dimensional..., End-User System Support..., Application User..., Business Process Mapping, Process Documentation &..., Information Systems, Systems Analysis &..., Staff Training,..., Project Implementation, QA Testing, Continuity of Business..., Billing Systems, SDLC, Business Process, Requirements Gathering, Business Requirements, Visio, Training, Requirements Analysis, Vendor Management, Change Management, Strategy, Financial Reporting, Software Development, Microsoft Office, ERP, Management, Accounting
Education
University of South Florida 2006 — 2007
Continuing Education
University of South Florida 1999 — 2003
Bachelor of Science
Carolyn Borden Carolyn Borden's ICT Group Inc. Experience January 2006 - January 2008
Job Director of Training and Quality at alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Barry Peters Barry Peters's ICT Group Inc. Experience June 2007 - January 2008
Job VP Global Compliance
Industry Pharmaceuticals
Experience
Telerx January 2008 - Present
ICT Group, Inc. June 2007 - January 2008
ACM March 2006 - May 2007
Merck and Co., Inc. December 1999 - January 2006
Merck and Co., Inc. March 1997 - November 1999
Merck March 1994 - December 1997
Merck 1989 - 1994
Merck April 1979 - 1989
Certified Laboratories 1977 - 1979
Skills
Consensus Building, Strategic Planning, Call Center, Customer Satisfaction, Clean Rooms, pharm, Business Process..., Customer Experience..., Quality Management..., Process Improvement, Quality System, Analytics, E-commerce, Quality Assurance, CRM, Customer Service, Leadership, Pharmaceutical Industry, Call Centers, Business Analysis, Change Management, Management, Cross-functional Team..., Project Management, Business Intelligence, Program Management, Human Resources, Vendor Management, Business Development, Product Management, Six Sigma, Performance Management, Manufacturing, Team Building, Operations Management, IT Strategy, Business Process, Analysis, Project Planning, IT Management, Account Management, Customer Experience, Executive Management, Project Portfolio..., Budgets, Sales, Team Leadership, Training, Start-ups, Software Documentation
Education
University of Pennsylvania - The Wharton School 1989 — 1991
Certificate, Management
Penn State University 1973 — 1977
B.S., Microbiology, magne cum laude, 3.87
Hatboro Horsham 1969 — 1973
college prep
Telerx January 2008 - Present
ICT Group, Inc. June 2007 - January 2008
ACM March 2006 - May 2007
Merck and Co., Inc. December 1999 - January 2006
Merck and Co., Inc. March 1997 - November 1999
Merck March 1994 - December 1997
Merck 1989 - 1994
Merck April 1979 - 1989
Certified Laboratories 1977 - 1979
Skills
Consensus Building, Strategic Planning, Call Center, Customer Satisfaction, Clean Rooms, pharm, Business Process..., Customer Experience..., Quality Management..., Process Improvement, Quality System, Analytics, E-commerce, Quality Assurance, CRM, Customer Service, Leadership, Pharmaceutical Industry, Call Centers, Business Analysis, Change Management, Management, Cross-functional Team..., Project Management, Business Intelligence, Program Management, Human Resources, Vendor Management, Business Development, Product Management, Six Sigma, Performance Management, Manufacturing, Team Building, Operations Management, IT Strategy, Business Process, Analysis, Project Planning, IT Management, Account Management, Customer Experience, Executive Management, Project Portfolio..., Budgets, Sales, Team Leadership, Training, Start-ups, Software Documentation
Education
University of Pennsylvania - The Wharton School 1989 — 1991
Certificate, Management
Penn State University 1973 — 1977
B.S., Microbiology, magne cum laude, 3.87
Hatboro Horsham 1969 — 1973
college prep
Amy Wismer Amy Wismer's ICT Group Inc. Experience January 1998 - January 2009
Job Senior Director, Enterprise Project Management at Corporate Call Center, Inc.
Industry Retail
Experience
Corporate Call Center, Inc. September 2013 - Present
QVC June 2010 - September 2013
TELERX MARKETING, INC July 2009 - November 2009
ICT GROUP, INC January 1998 - January 2009
The Hibbert Group January 1996 - January 1998
Skills
Business Analysis, Process Improvement, Program Management, CRM, Call Center, Outsourcing, Customer Experience, Marketing Strategy, Operations Management, Vendor Management, Data Warehousing, Team Management, Product Development, Business Development, Performance Management, Leadership, Call Centers, Management, Business Intelligence, Strategic Planning, Customer Retention, Account Management, Integration, Project Management, Team Leadership, Forecasting, Start-ups, Competitive Analysis, Cross-functional Team..., Business Process..., Strategy, Change Management, Telecommunications, Requirements Analysis, Customer Satisfaction, E-commerce, Analytics, Project Portfolio..., Team Building
Education
Drexel University 1986 — 1998
Bachelor of Science Dual, Business Administration & Operations Management/Management Information Systems
Bucks County Community College
Corporate Call Center, Inc. September 2013 - Present
QVC June 2010 - September 2013
TELERX MARKETING, INC July 2009 - November 2009
ICT GROUP, INC January 1998 - January 2009
The Hibbert Group January 1996 - January 1998
Skills
Business Analysis, Process Improvement, Program Management, CRM, Call Center, Outsourcing, Customer Experience, Marketing Strategy, Operations Management, Vendor Management, Data Warehousing, Team Management, Product Development, Business Development, Performance Management, Leadership, Call Centers, Management, Business Intelligence, Strategic Planning, Customer Retention, Account Management, Integration, Project Management, Team Leadership, Forecasting, Start-ups, Competitive Analysis, Cross-functional Team..., Business Process..., Strategy, Change Management, Telecommunications, Requirements Analysis, Customer Satisfaction, E-commerce, Analytics, Project Portfolio..., Team Building
Education
Drexel University 1986 — 1998
Bachelor of Science Dual, Business Administration & Operations Management/Management Information Systems
Bucks County Community College
Nick Radzicki Nick Radzicki's ICT Group Inc. Experience January 2003 - June 2003
Job Sr. Territory Manager/Field Sales Trainer
Industry Medical Devices
Experience
Bioventus March 2015 - Present
Smith & Nephew December 2012 - February 2015
Covidien September 2011 - December 2012
Pfizer Inc September 2003 - August 2011
ICT Group, Inc January 2003 - June 2003
Pennsylvania Office of Attorney General September 2002 - December 2002
Traditional Martial Arts Academy April 1995 - August 1999
Skills
Marketing, Sales Operations, Managed Care, Sales, Contract Negotiation, Selling Skills, Sales Presentations, Medical Devices, Product Launch, Operating Room, Surgeons, Sales Process, Disposables, Market Development, Orthopedic, Key Account Management, Surgical Instruments, Medical Sales, Solution Selling, Hospitals, Account Management, Hospital Sales, Selling, Strategic Planning, CRM, Capital Equipment, Urology, Cardiology, Orthopedics
Education
Arcadia University 1999 — 2003
BA, Business Administration
Beaver College/Arcadia University 1999 — 2003
Bachelor of Arts, Business Administration; Marketing/Advertising
Bioventus March 2015 - Present
Smith & Nephew December 2012 - February 2015
Covidien September 2011 - December 2012
Pfizer Inc September 2003 - August 2011
ICT Group, Inc January 2003 - June 2003
Pennsylvania Office of Attorney General September 2002 - December 2002
Traditional Martial Arts Academy April 1995 - August 1999
Skills
Marketing, Sales Operations, Managed Care, Sales, Contract Negotiation, Selling Skills, Sales Presentations, Medical Devices, Product Launch, Operating Room, Surgeons, Sales Process, Disposables, Market Development, Orthopedic, Key Account Management, Surgical Instruments, Medical Sales, Solution Selling, Hospitals, Account Management, Hospital Sales, Selling, Strategic Planning, CRM, Capital Equipment, Urology, Cardiology, Orthopedics
Education
Arcadia University 1999 — 2003
BA, Business Administration
Beaver College/Arcadia University 1999 — 2003
Bachelor of Arts, Business Administration; Marketing/Advertising
Kyle Hagerty Kyle Hagerty's ICT Group Inc. Experience August 2007 - August 2008
Job Accounting Representative at Jersey Shore State Bank
Industry Banking
Experience
Jersey Shore State Bank March 2014 - Present
Jersey Shore State Bank October 2013 - March 2014
Community Services Group May 2010 - December 2013
ICT Group, Inc. August 2007 - August 2008
Skills
Leadership, Microsoft Excel, Teamwork, Social Networking, Microsoft Office, Management, Time Management, G/L Reconciliations, Intercompany..., Fixed Assets, FR2900 Reporting, Accounts Payable, Communication, Cooperation, Organization, Followership, Marketing Research, Financial Markets, Professional Development
Education
Lock Haven University of Pennsylvania 2008 — 2013
Bachelor of Science (BS), Busines Administration/Marketing and Economics & Finance
Jersey Shore State Bank March 2014 - Present
Jersey Shore State Bank October 2013 - March 2014
Community Services Group May 2010 - December 2013
ICT Group, Inc. August 2007 - August 2008
Skills
Leadership, Microsoft Excel, Teamwork, Social Networking, Microsoft Office, Management, Time Management, G/L Reconciliations, Intercompany..., Fixed Assets, FR2900 Reporting, Accounts Payable, Communication, Cooperation, Organization, Followership, Marketing Research, Financial Markets, Professional Development
Education
Lock Haven University of Pennsylvania 2008 — 2013
Bachelor of Science (BS), Busines Administration/Marketing and Economics & Finance
Sam Wyatt Jr Sam Wyatt Jr's ICT Group Inc. Experience March 1997 - February 1998
Job Candidate w/excellent attitude for tedious and/or hivol clerical projs avail to staff your needs in Phila PA or Wilm DE
Industry Executive Office
Experience
UA Staffing February 2002 - Present
OfficeTeam December 1999 - Present
J & J Staffing Resources April 2006 - September 2011
Randstad May 1996 - September 2005
Todays Office Professionals March 1998 - February 2002
ICT Group, Inc. March 1997 - February 1998
Internal Revenue Service March 1996 - February 1997
Skills
Administrative..., Office Management, Databases, Data Entry, Invoicing, Windows, Microsoft Office, Microsoft Word, Spreadsheets, Outlook, PowerPoint, Access, MS Project, Process Scheduler, Visio, Dreamweaver, Management, Administration, Microsoft Excel, Customer Service, Office Administration, Fax, Administrative...
Education
DeVry University 2010 — 2017
Technical Management/Project Management major, Junior
Armstrong College
Certificate of Completion, Bible/Biblical Studies
Ambassador College
Certificate of Completion, Bible/Biblical Studies
Penn State University
Liberal Arts major
UA Staffing February 2002 - Present
OfficeTeam December 1999 - Present
J & J Staffing Resources April 2006 - September 2011
Randstad May 1996 - September 2005
Todays Office Professionals March 1998 - February 2002
ICT Group, Inc. March 1997 - February 1998
Internal Revenue Service March 1996 - February 1997
Skills
Administrative..., Office Management, Databases, Data Entry, Invoicing, Windows, Microsoft Office, Microsoft Word, Spreadsheets, Outlook, PowerPoint, Access, MS Project, Process Scheduler, Visio, Dreamweaver, Management, Administration, Microsoft Excel, Customer Service, Office Administration, Fax, Administrative...
Education
DeVry University 2010 — 2017
Technical Management/Project Management major, Junior
Armstrong College
Certificate of Completion, Bible/Biblical Studies
Ambassador College
Certificate of Completion, Bible/Biblical Studies
Penn State University
Liberal Arts major
Nathan Riggs Nathan Riggs's ICT Group Inc. Experience January 1998 - January 2000
Job Writer, Editor, Instructor, Consultant
Industry Higher Education
Experience
Moberly Area Community College August 2012 - Present
Pearson VUE August 2012 - Present
Mid-American Review August 2010 - Present
Bowling Green State University January 2010 - January 2012
Goodwill Industries, Inc January 2007 - January 2010
Greg's Marathon January 2002 - January 2007
SubmitOrder.com January 2000 - January 2001
ICT Group, Inc January 1998 - January 2000
Skills
Microsoft Office, Microsoft Excel, Research, PowerPoint, Teaching, Microsoft Word, Public Speaking, Customer Service, Photoshop, Editing, Copywriting, Java, JavaScript, CSS, HTML, Wordpress, Perl, PHP, Windows, Linux, Mac OS X, Joomla, AJAX, PC building, Android Development, Computer Repair, MLA style, Chicago Style, History, Technical Writing, Technology, SOHO
Education
Bowling Green State University 2010 — 2012
MFA, English, Poetry, 4.0
Ohio University 2002 — 2008
Bachelor of Specialized Studies, History and English
Ohio University 2002 — 2008
Associate, Arts (Sociology)
Moberly Area Community College August 2012 - Present
Pearson VUE August 2012 - Present
Mid-American Review August 2010 - Present
Bowling Green State University January 2010 - January 2012
Goodwill Industries, Inc January 2007 - January 2010
Greg's Marathon January 2002 - January 2007
SubmitOrder.com January 2000 - January 2001
ICT Group, Inc January 1998 - January 2000
Skills
Microsoft Office, Microsoft Excel, Research, PowerPoint, Teaching, Microsoft Word, Public Speaking, Customer Service, Photoshop, Editing, Copywriting, Java, JavaScript, CSS, HTML, Wordpress, Perl, PHP, Windows, Linux, Mac OS X, Joomla, AJAX, PC building, Android Development, Computer Repair, MLA style, Chicago Style, History, Technical Writing, Technology, SOHO
Education
Bowling Green State University 2010 — 2012
MFA, English, Poetry, 4.0
Ohio University 2002 — 2008
Bachelor of Specialized Studies, History and English
Ohio University 2002 — 2008
Associate, Arts (Sociology)
Devi Ali Devi Ali's ICT Group Inc. Experience January 1998 - February 1999
Job Senior Accountant at D J Powers Co., Inc.
Industry Logistics and Supply Chain
Experience
D J Powers Co., Inc. 2005 - Present
Walter H. Strong Company 2001 - 2002
ICT Group, Inc January 1998 - February 1999
Railtech Ltd. 1988 - 1989
Peerless Clothing Inc. 1984 - 1988
Skills
Balance Sheet Review, Year-end Close, Monthly Close, Fixed Asset Management, Fixed Assets, Monthly Closing, Consolidated Financial..., Accounts Receivable
Education
Savannah State University 2002 — 2005
Bachelor of Business Administration (B.B.A.), Accounting
Bucks County Community College 1995 — 1997
Associates Degree in Accounting, Accounting
McGill University 1983 — 1984
Courses towards CGA, Accounting
D J Powers Co., Inc. 2005 - Present
Walter H. Strong Company 2001 - 2002
ICT Group, Inc January 1998 - February 1999
Railtech Ltd. 1988 - 1989
Peerless Clothing Inc. 1984 - 1988
Skills
Balance Sheet Review, Year-end Close, Monthly Close, Fixed Asset Management, Fixed Assets, Monthly Closing, Consolidated Financial..., Accounts Receivable
Education
Savannah State University 2002 — 2005
Bachelor of Business Administration (B.B.A.), Accounting
Bucks County Community College 1995 — 1997
Associates Degree in Accounting, Accounting
McGill University 1983 — 1984
Courses towards CGA, Accounting
Manuel Acosta M.B.A., CISSP's ICT Group Inc. Experience January 2007 - August 2009
Job Information Systems Security Manager (ISSM)
Industry Computer & Network Security
Experience
Raytheon February 2015 - Present
Raytheon June 2014 - February 2015
NCI, Inc. March 2012 - June 2014
Sun-World International Inc. December 2012 - September 2013
AZ Army National Guard March 2012 - December 2012
MTSI (Boeing Sub-Contractor) January 2010 - March 2012
Band of Brothers Produce LLC January 2008 - December 2011
ICT Group Inc. January 2007 - August 2009
Intuit October 2005 - January 2007
Santa Cruz County January 2005 - October 2005
Skills
Information Technology, Active Directory, Troubleshooting, Network Administration, System Administration, Windows Server, Network Security, Security Clearance, TCP/IP, Technical Support, Technical Leadership, Technical Presentations, Team Leadership, Leadership Development, Sales Management, Sales, Sales Operations, Operations Management, Disaster Recovery, Program Management, Networking, Management, Training, Security, Analysis, Project Planning, Quality Assurance, Integration, ITIL, Call Centers, Enterprise Software, Change Management, Software Documentation, VPN, Information Security..., Microsoft Exchange, Firewalls, VMware, Computer Security, Process Improvement, Cross-functional Team..., DoD, Information Assurance, Linux, Six Sigma
Education
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2004 — 2006
B.S., Business Management
ITT Technical Institute 2002 — 2004
A.S., Information Technology
Raytheon February 2015 - Present
Raytheon June 2014 - February 2015
NCI, Inc. March 2012 - June 2014
Sun-World International Inc. December 2012 - September 2013
AZ Army National Guard March 2012 - December 2012
MTSI (Boeing Sub-Contractor) January 2010 - March 2012
Band of Brothers Produce LLC January 2008 - December 2011
ICT Group Inc. January 2007 - August 2009
Intuit October 2005 - January 2007
Santa Cruz County January 2005 - October 2005
Skills
Information Technology, Active Directory, Troubleshooting, Network Administration, System Administration, Windows Server, Network Security, Security Clearance, TCP/IP, Technical Support, Technical Leadership, Technical Presentations, Team Leadership, Leadership Development, Sales Management, Sales, Sales Operations, Operations Management, Disaster Recovery, Program Management, Networking, Management, Training, Security, Analysis, Project Planning, Quality Assurance, Integration, ITIL, Call Centers, Enterprise Software, Change Management, Software Documentation, VPN, Information Security..., Microsoft Exchange, Firewalls, VMware, Computer Security, Process Improvement, Cross-functional Team..., DoD, Information Assurance, Linux, Six Sigma
Education
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2004 — 2006
B.S., Business Management
ITT Technical Institute 2002 — 2004
A.S., Information Technology
Brett Kulak Brett Kulak's ICT Group Inc. Experience October 2008 - April 2009
Job Human Resources Specialist at parx casino
Industry Gambling & Casinos
Experience
parx casino April 2010 - Present
Tomlinson Funeral Home May 2006 - April 2010
ICT Group Inc. October 2008 - April 2009
Skills
New Hire Processes, Employee Relations, Recruiting, Interdepartmental..., Notary Public, Data Analysis, Customer Service, Sales, Appointment Generation
Education
Moravian College 2004 — 2008
Bachelor of Arts (B.A.), Sociology
Neshaminy High School 2001 — 2004
parx casino April 2010 - Present
Tomlinson Funeral Home May 2006 - April 2010
ICT Group Inc. October 2008 - April 2009
Skills
New Hire Processes, Employee Relations, Recruiting, Interdepartmental..., Notary Public, Data Analysis, Customer Service, Sales, Appointment Generation
Education
Moravian College 2004 — 2008
Bachelor of Arts (B.A.), Sociology
Neshaminy High School 2001 — 2004
Donna Curran Donna Curran's ICT Group Inc. Experience 1984 - 1990
Job Market Research Professional
Industry Research
Experience
LD Cruises September 2009 - Present
Aria Health January 2012 - June 2012
ICT Research/V.F.I.S. 1984 - 2008
ICT Group, Inc 1984 - 1990
Skills
Working knowledge of..., Knowledge of Medical..., CATI, Phlebotomy, Inbound Marketing, Market Research
Education
Community College of Philadelphia 2009 — 2011
Associate of Applied Science, Clinical Laboratory Science/Medical Technology/Technologist
LD Cruises September 2009 - Present
Aria Health January 2012 - June 2012
ICT Research/V.F.I.S. 1984 - 2008
ICT Group, Inc 1984 - 1990
Skills
Working knowledge of..., Knowledge of Medical..., CATI, Phlebotomy, Inbound Marketing, Market Research
Education
Community College of Philadelphia 2009 — 2011
Associate of Applied Science, Clinical Laboratory Science/Medical Technology/Technologist
Ada Jasmin Perez's ICT Group Inc. Experience February 1999 - April 2002
Job Help Desk/Office Support Specialist with 18+ years experience. Actively Seeking New Opportunities
Industry Executive Office
Experience
18+ years experience Actively Seeking New Opportunities April 2015 - Present
Quality Staffing of America, Inc. October 2014 - April 2015
Telerx April 2012 - March 2014
Magellan Health Services January 2005 - June 2010
Magellan Health Services January 2005 - December 2006
Dun and Bradstreet March 2002 - September 2002
ICT Group Inc. February 1999 - April 2002
Skills
Troubleshooting, Access, Team Building, Software Documentation, Call Centers, Time Management, Databases, Sales, Computer Hardware, Customer Service, Problem Solving, Process Improvement, Networking, Microsoft Office 2007, Operating Systems, Excel, Outlook, PowerPoint, Microsoft Office, Visio, Training, Financial Accounting, Computer Hardware..., IP Networking, Hardware, Call Center, Database Administration, XP, Documentation, Customer Relations, Administration, Windows, System Administration, Mentoring, Data Entry, Network Administration, Software Installation, Billing, Teamwork, SharePoint, Management, CRM, Program Management, Salesforce.com, Windows 7, Coaching, Cloud Computing, Technical Support, Customer Satisfaction, Team Leadership
Education
DeSales University 2011 — 2015
Bachelors, Management
New Horizons Computer Learning Center 2011 — 2011
Diploma, Computer and Network Support Technician
Allentown Business School 2002 — 2004
Associates, Management & Marketing
18+ years experience Actively Seeking New Opportunities April 2015 - Present
Quality Staffing of America, Inc. October 2014 - April 2015
Telerx April 2012 - March 2014
Magellan Health Services January 2005 - June 2010
Magellan Health Services January 2005 - December 2006
Dun and Bradstreet March 2002 - September 2002
ICT Group Inc. February 1999 - April 2002
Skills
Troubleshooting, Access, Team Building, Software Documentation, Call Centers, Time Management, Databases, Sales, Computer Hardware, Customer Service, Problem Solving, Process Improvement, Networking, Microsoft Office 2007, Operating Systems, Excel, Outlook, PowerPoint, Microsoft Office, Visio, Training, Financial Accounting, Computer Hardware..., IP Networking, Hardware, Call Center, Database Administration, XP, Documentation, Customer Relations, Administration, Windows, System Administration, Mentoring, Data Entry, Network Administration, Software Installation, Billing, Teamwork, SharePoint, Management, CRM, Program Management, Salesforce.com, Windows 7, Coaching, Cloud Computing, Technical Support, Customer Satisfaction, Team Leadership
Education
DeSales University 2011 — 2015
Bachelors, Management
New Horizons Computer Learning Center 2011 — 2011
Diploma, Computer and Network Support Technician
Allentown Business School 2002 — 2004
Associates, Management & Marketing
Bryce Hoekema's ICT Group Inc. Experience September 2005 - February 2007
Job Sr. Salesman/Assistant Manager at Apollo Spas
Industry Hospitality
Experience
Blue Falls Manufacturing Ltd (Manufacturer of Arctic Spas, Apollo Spas and Coyote Spas) May 2010 - Present
Apollo Spas May 2010 - Present
Blue Falls Manufacturing Ltd (Manufacturer of Arctic Spas, Apollo Spas and Coyote Spas) 2010 - 2011
American Family Insurance November 2009 - May 2010
American Family Insurance October 2009 - May 2010
Center Partners February 2007 - September 2008
ICT Group Inc September 2005 - February 2007
Skills
New Business Development, Sales, Retail, Merchandising, Management, Business Development, Leadership, Business Strategy, Microsoft Excel, Online Advertising, Microsoft Word, Social Media, Strategic Planning, PowerPoint, Direct Sales
Education
Eastern Washington University 2009 — 2015
currently pursuing, Business Admin
Spokane Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Business/Commerce, General
East Valley High School
Eastern Washington University
Pursued accounting and business management
Blue Falls Manufacturing Ltd (Manufacturer of Arctic Spas, Apollo Spas and Coyote Spas) May 2010 - Present
Apollo Spas May 2010 - Present
Blue Falls Manufacturing Ltd (Manufacturer of Arctic Spas, Apollo Spas and Coyote Spas) 2010 - 2011
American Family Insurance November 2009 - May 2010
American Family Insurance October 2009 - May 2010
Center Partners February 2007 - September 2008
ICT Group Inc September 2005 - February 2007
Skills
New Business Development, Sales, Retail, Merchandising, Management, Business Development, Leadership, Business Strategy, Microsoft Excel, Online Advertising, Microsoft Word, Social Media, Strategic Planning, PowerPoint, Direct Sales
Education
Eastern Washington University 2009 — 2015
currently pursuing, Business Admin
Spokane Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Business/Commerce, General
East Valley High School
Eastern Washington University
Pursued accounting and business management
Tom Eupizi Tom Eupizi's ICT Group Inc. Experience January 2000 - December 2003
Job Operations Manager
Industry Consumer Services
Experience
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
Robert C. Pickering Robert C. Pickering's ICT Group Inc. Experience December 2005 - Present
Job Member Services Agent at ICT Group, Inc.
Industry Consumer Services
Experience
ICT Group, Inc. December 2005 - Present
GC Services, Inc. 2002 - 2005
Accent Marketing Services, Inc. 1999 - 2002
Radio Station WHNR-AM 1992 - 1998
Education
The University of Southern Mississippi 1976 — 1978
Radio-Television-Film
ICT Group, Inc. December 2005 - Present
GC Services, Inc. 2002 - 2005
Accent Marketing Services, Inc. 1999 - 2002
Radio Station WHNR-AM 1992 - 1998
Education
The University of Southern Mississippi 1976 — 1978
Radio-Television-Film
David Cook, MBA, PMP David Cook, MBA, PMP's ICT Group Inc. Experience October 2003 - February 2010
Job Global IT Client Services PM | Bridging the gap between business and technology
Industry Information Technology and Services
Experience
Sykes February 2010 - Present
ICT Group, Inc. October 2003 - February 2010
Fastnet September 2002 - October 2003
PPL July 1999 - October 2002
EDB Telesciences October 1992 - July 1999
Skills
Strategic Planning, Call Center, Business Analysis, Customer Relations, Telecommunications, Problem Solving, Budgeting, Workforce Management, Vendor Management, People Management, Program Management, Process Improvement, Team Management, Project Planning, MS Project, Vendor Relations, Budgets, ITIL, Team Building, Customer Service, Leadership, BPO, Coaching, Call Centers, Team Leadership, Integration, Management, Strategy, Outsourcing, Networking, Business Process..., Service Delivery, Customer Experience, Operations Management, IVR, Business Development, Cross-functional Team..., CRM, Business Intelligence, Performance Management, Change Management, Customer Satisfaction, IT Service Management, Data Analysis, Technical Support, Testing, Agile Project Management, Software Documentation
Education
University of Phoenix 2009 — 2011
MBA, Technology Management
Wichita State University 1985 — 1990
BBA, Marketing
Wichita Southeast High 1980 — 1983
Diploma, General
Sykes February 2010 - Present
ICT Group, Inc. October 2003 - February 2010
Fastnet September 2002 - October 2003
PPL July 1999 - October 2002
EDB Telesciences October 1992 - July 1999
Skills
Strategic Planning, Call Center, Business Analysis, Customer Relations, Telecommunications, Problem Solving, Budgeting, Workforce Management, Vendor Management, People Management, Program Management, Process Improvement, Team Management, Project Planning, MS Project, Vendor Relations, Budgets, ITIL, Team Building, Customer Service, Leadership, BPO, Coaching, Call Centers, Team Leadership, Integration, Management, Strategy, Outsourcing, Networking, Business Process..., Service Delivery, Customer Experience, Operations Management, IVR, Business Development, Cross-functional Team..., CRM, Business Intelligence, Performance Management, Change Management, Customer Satisfaction, IT Service Management, Data Analysis, Technical Support, Testing, Agile Project Management, Software Documentation
Education
University of Phoenix 2009 — 2011
MBA, Technology Management
Wichita State University 1985 — 1990
BBA, Marketing
Wichita Southeast High 1980 — 1983
Diploma, General
Kevin Burgess Kevin Burgess's ICT Group Inc. Experience 2004 - 2007
Job Sr Systems Engineer at ABB Power One Renewable Energy LLC
Industry Information Technology and Services
Experience
ABB July 2015 - Present
Career Retooling November 2012 - Present
Unity Health Insurance October 2014 - April 2015
The American Board of Radiology April 2013 - January 2014
Computer Task Group August 2011 - February 2012
iTRACS Corporation August 2010 - September 2010
CSC July 2009 - December 2009
RDI Corporation June 2007 - March 2009
The Mars Society February 2002 - May 2008
ICT Group Inc. 2004 - 2007
Skills
SAN, MSCE, SNA, Microsoft, IBM Storage, Cisco Switches, Tivoli Access Manager, Novell Netware, Windows Server, Windows Server 2003, Customer Service, Project Engineering, Project Implementation, Database Administration, Data Analysis, Data Center, Call Center, Project Management, Cisco Nexus, Troubleshooting, Cisco Technologies, VoIP, Call Centers, Networking, DS4000, Windows, System Administration, Visio, Access, Hardware, Telecommunications, Integration, Linux, Technical Support, Operating Systems, Management, Analysis, Information Technology, Security, Testing, Computer Security, Radiology
Education
University of Phoenix 2011 — 2014
Bachelor of Science, Information Systems Support
Cleveland Institute of Electronics 1987 — 1992
AA, Electronic Telecommunications
U.S. Army Signal Corps (Ft. Gordon) 1984 — 1989
Associate of Arts and Sciences (AAS), Telecommunications
Art Institute of Atlanta 1978 — 1980
Associates, Fine Arts
ABB July 2015 - Present
Career Retooling November 2012 - Present
Unity Health Insurance October 2014 - April 2015
The American Board of Radiology April 2013 - January 2014
Computer Task Group August 2011 - February 2012
iTRACS Corporation August 2010 - September 2010
CSC July 2009 - December 2009
RDI Corporation June 2007 - March 2009
The Mars Society February 2002 - May 2008
ICT Group Inc. 2004 - 2007
Skills
SAN, MSCE, SNA, Microsoft, IBM Storage, Cisco Switches, Tivoli Access Manager, Novell Netware, Windows Server, Windows Server 2003, Customer Service, Project Engineering, Project Implementation, Database Administration, Data Analysis, Data Center, Call Center, Project Management, Cisco Nexus, Troubleshooting, Cisco Technologies, VoIP, Call Centers, Networking, DS4000, Windows, System Administration, Visio, Access, Hardware, Telecommunications, Integration, Linux, Technical Support, Operating Systems, Management, Analysis, Information Technology, Security, Testing, Computer Security, Radiology
Education
University of Phoenix 2011 — 2014
Bachelor of Science, Information Systems Support
Cleveland Institute of Electronics 1987 — 1992
AA, Electronic Telecommunications
U.S. Army Signal Corps (Ft. Gordon) 1984 — 1989
Associate of Arts and Sciences (AAS), Telecommunications
Art Institute of Atlanta 1978 — 1980
Associates, Fine Arts
Joshua Peryea Joshua Peryea's ICT Group Inc. Experience March 2002 - August 2003
Job Health Information Technology, IT & Light Industrial Professional. Model Maker.
Industry Information Technology and Services
Experience
Kelly Services July 2012 - Present
Remedy Intelligent Staffing May 2011 - Present
P2 Collaborative Of Western New York November 2011 - December 2011
Superior Staff Resources September 2008 - December 2010
TeleTech Holdings, Inc. January 2004 - June 2006
ICT Group, Inc. March 2002 - August 2003
SPS Temporaries, Inc. 2003 - 2003
WNY AmeriCorps VISTA 2001 - 2002
Skills
Japanese, Japanese culture, French, Italian, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, HTML, Basic, Model Making, Miniatures, Light Industrial, Manufacturing, Blueprint Reading, Data Entry, Customer Service, Quality Assurance, Survey Research, Technical Support, Healthcare Information..., Information Technology, Acting, Set Construction, Electronics, Troubleshooting, Story, Writing, Temporary Placement, Networking
Education
ITT Technical Institute-Getzville 2014 — 2016
Drafting & Design Technology, Drafting and Design Technology/Technician, General
Erie Community College 1996 — 1998
Theatre/General Studies; Intro to Architecture
SUNY at Buffalo 1993 — 1995
none, Civil Engineering
Buffalo Acedemy for the Visual and Performing Arts 1989 — 1993
Both the Arts Diploma and the Regents Diploma, Theatre/Theater
Kelly Services July 2012 - Present
Remedy Intelligent Staffing May 2011 - Present
P2 Collaborative Of Western New York November 2011 - December 2011
Superior Staff Resources September 2008 - December 2010
TeleTech Holdings, Inc. January 2004 - June 2006
ICT Group, Inc. March 2002 - August 2003
SPS Temporaries, Inc. 2003 - 2003
WNY AmeriCorps VISTA 2001 - 2002
Skills
Japanese, Japanese culture, French, Italian, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, HTML, Basic, Model Making, Miniatures, Light Industrial, Manufacturing, Blueprint Reading, Data Entry, Customer Service, Quality Assurance, Survey Research, Technical Support, Healthcare Information..., Information Technology, Acting, Set Construction, Electronics, Troubleshooting, Story, Writing, Temporary Placement, Networking
Education
ITT Technical Institute-Getzville 2014 — 2016
Drafting & Design Technology, Drafting and Design Technology/Technician, General
Erie Community College 1996 — 1998
Theatre/General Studies; Intro to Architecture
SUNY at Buffalo 1993 — 1995
none, Civil Engineering
Buffalo Acedemy for the Visual and Performing Arts 1989 — 1993
Both the Arts Diploma and the Regents Diploma, Theatre/Theater
Herby Delius Herby Delius's ICT Group Inc. Experience August 2007 - December 2007
Job Associate at Race Trac Petroleum Inc.
Industry Consumer Goods
Experience
Race Trac Petroleum Inc. June 2008 - Present
Race Trac Petroleum Inc. June 2008 - Present
Residential Energy Experts December 2007 - June 2008
ICT Group Inc. August 2007 - December 2007
Education
Hillsborough Community College 2008 — 2009
A S, Engineering
University of South Florida
Bachelors, Psychology
Race Trac Petroleum Inc. June 2008 - Present
Race Trac Petroleum Inc. June 2008 - Present
Residential Energy Experts December 2007 - June 2008
ICT Group Inc. August 2007 - December 2007
Education
Hillsborough Community College 2008 — 2009
A S, Engineering
University of South Florida
Bachelors, Psychology
Betty Michelson Betty Michelson's ICT Group Inc. Experience 1995 - 2000
Job Digital Supply Chain Management, Zinc Ahead, Americas
Industry Pharmaceuticals
Experience
Zinc Ahead Ltd December 2014 - Present
IMS Health April 2013 - November 2014
Informed Medical Communications June 2012 - December 2012
Heartbeat Ideas 2010 - 2012
MTI Information Technologies 2000 - 2010
ICT Group, Inc. 1995 - 2000
Telerx Marketing, Inc. 1988 - 1995
Lewis Gilman & Kynett 1986 - 1988
Skills
Multi-channel Marketing, Pharmaceutical Industry, Marketing Strategy, Integrated Marketing, Digital Marketing, Business Development, New Business Development, Strategic Planning, Relationship Marketing, Account Management, Marketing, SaaS
Education
Penn State University 1981 — 1985
BS, Marketing
Zinc Ahead Ltd December 2014 - Present
IMS Health April 2013 - November 2014
Informed Medical Communications June 2012 - December 2012
Heartbeat Ideas 2010 - 2012
MTI Information Technologies 2000 - 2010
ICT Group, Inc. 1995 - 2000
Telerx Marketing, Inc. 1988 - 1995
Lewis Gilman & Kynett 1986 - 1988
Skills
Multi-channel Marketing, Pharmaceutical Industry, Marketing Strategy, Integrated Marketing, Digital Marketing, Business Development, New Business Development, Strategic Planning, Relationship Marketing, Account Management, Marketing, SaaS
Education
Penn State University 1981 — 1985
BS, Marketing
Staci Houston Staci Houston's ICT Group Inc. Experience October 2003 - May 2004
Job Learning Specialist at ADP, LLC
Industry Professional Training & Coaching
Experience
ADP, LLC April 2012 - Present
ADP, LLC February 2007 - April 2012
SunTrust Bank January 2005 - July 2006
LB&B Associates, Inc May 2004 - December 2004
ICT Group, Inc October 2003 - May 2004
West Virginia Medical, Inst January 2000 - August 2003
Spherion Personnel December 1998 - January 2000
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, Employee Relations, Recruiting, College Recruiting, Human Resources, Employee Benefits, Taleo, HRIS, Payroll, Executive Search, Workforce Planning, Management, Training, New Hire Orientations, Employee Engagement, Labor Relations, HR Consulting, Resume Writing, Sourcing, ADP Payroll, Technical Recruiting, Interviews, Employee Training, Strategy, Job Descriptions, Screening, Job Fairs, Deferred Compensation, Temporary Placement, Staff Development, Cold Calling, Benefits Negotiation, Organizational..., Performance Management, Staffing Services, Screening Resumes, Call Centers, Time Management, Succession Planning, Recruitment Advertising, Internet Recruiting, Personnel Management, Employment Law, HR Policies
Education
Norfolk State University
Bachelor of Science, Human Resource Management
ADP, LLC April 2012 - Present
ADP, LLC February 2007 - April 2012
SunTrust Bank January 2005 - July 2006
LB&B Associates, Inc May 2004 - December 2004
ICT Group, Inc October 2003 - May 2004
West Virginia Medical, Inst January 2000 - August 2003
Spherion Personnel December 1998 - January 2000
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, Employee Relations, Recruiting, College Recruiting, Human Resources, Employee Benefits, Taleo, HRIS, Payroll, Executive Search, Workforce Planning, Management, Training, New Hire Orientations, Employee Engagement, Labor Relations, HR Consulting, Resume Writing, Sourcing, ADP Payroll, Technical Recruiting, Interviews, Employee Training, Strategy, Job Descriptions, Screening, Job Fairs, Deferred Compensation, Temporary Placement, Staff Development, Cold Calling, Benefits Negotiation, Organizational..., Performance Management, Staffing Services, Screening Resumes, Call Centers, Time Management, Succession Planning, Recruitment Advertising, Internet Recruiting, Personnel Management, Employment Law, HR Policies
Education
Norfolk State University
Bachelor of Science, Human Resource Management
Timothy S. Hardin Timothy S. Hardin's ICT Group Inc. Experience January 2006 - October 2007
Job President at Rally4
Industry Outsourcing/Offshoring
Experience
Rally4 (mGive) June 2015 - Present
Nidrah Global May 2009 - Present
ACCENT Marketing January 2015 - May 2015
Synergy Direct Marketing Solutions, LLC February 2014 - January 2015
SPi Global January 2010 - March 2013
Sitel October 2007 - May 2009
ICT Group, Inc. January 2006 - October 2007
ICT Group, Inc. August 2004 - January 2006
NewMedium Direct, Inc. 2001 - 2004
Digital Lighthouse Corporation 1997 - 2001
Skills
Start-ups, CRM, Mergers, Business Development, Telecommunications, Leadership, Recruiting, Outsourcing, Operations Management, BPO, Management, Process Improvement, Customer Experience, Call Centers, Telemarketing, Strategy, Lead Generation, Service Delivery, Vendor Management, Integration, SaaS, Strategic Partnerships, Sales Management, Business Process..., Contact Centers, Offshoring, Team Management, Customer Retention, Workforce Management, Customer Satisfaction, Call Center Development, Managed Services, Performance Management, Inbound Marketing
Education
University of Florida
BS Management, Business Administration and Management, General
Emory University
Pine Crest School
Rally4 (mGive) June 2015 - Present
Nidrah Global May 2009 - Present
ACCENT Marketing January 2015 - May 2015
Synergy Direct Marketing Solutions, LLC February 2014 - January 2015
SPi Global January 2010 - March 2013
Sitel October 2007 - May 2009
ICT Group, Inc. January 2006 - October 2007
ICT Group, Inc. August 2004 - January 2006
NewMedium Direct, Inc. 2001 - 2004
Digital Lighthouse Corporation 1997 - 2001
Skills
Start-ups, CRM, Mergers, Business Development, Telecommunications, Leadership, Recruiting, Outsourcing, Operations Management, BPO, Management, Process Improvement, Customer Experience, Call Centers, Telemarketing, Strategy, Lead Generation, Service Delivery, Vendor Management, Integration, SaaS, Strategic Partnerships, Sales Management, Business Process..., Contact Centers, Offshoring, Team Management, Customer Retention, Workforce Management, Customer Satisfaction, Call Center Development, Managed Services, Performance Management, Inbound Marketing
Education
University of Florida
BS Management, Business Administration and Management, General
Emory University
Pine Crest School
Katie Adkins Katie Adkins's ICT Group Inc. Experience September 2002 - April 2003
Job Professional Services Director at Optymyze
Industry Computer Software
Experience
Synygy August 2010 - April 2014
SYNYGY, INC September 2009 - July 2010
Synygy, Inc. May 2007 - August 2009
Synygy, Inc. May 2003 - April 2007
ICT GROUP, INC September 2002 - April 2003
Skills
Collateral, Project Management, Incentive Programs, Management, Business Intelligence, Requirements Gathering, Requirements Analysis, Process Improvement, Program Management, Business Process, SDLC, Incentives, Training, Software Development, Sales Operations, Business Analysis, Consulting, Enterprise Software, SaaS
Education
Penn State University 1998 — 2002
Management Science and Information Systems, Management Science & Information Systems
Synygy August 2010 - April 2014
SYNYGY, INC September 2009 - July 2010
Synygy, Inc. May 2007 - August 2009
Synygy, Inc. May 2003 - April 2007
ICT GROUP, INC September 2002 - April 2003
Skills
Collateral, Project Management, Incentive Programs, Management, Business Intelligence, Requirements Gathering, Requirements Analysis, Process Improvement, Program Management, Business Process, SDLC, Incentives, Training, Software Development, Sales Operations, Business Analysis, Consulting, Enterprise Software, SaaS
Education
Penn State University 1998 — 2002
Management Science and Information Systems, Management Science & Information Systems
Karen Clarkson Karen Clarkson's ICT Group Inc. Experience 2001 - 2006
Job Director Global Account Management SYKES
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises 2010 - Present
ICT Group (Acquired by Sykes) February 2006 - 2010
ICT Group, Inc 2001 - 2006
Skills
Call Center, Inbound Marketing, Customer Experience, BPO, Outsourcing, Workforce Management, Leadership, CRM, Call Centers, Operations Management, Vendor Management, Customer Satisfaction, Telemarketing, Offshoring, Customer Retention, Service Delivery, Call Center Development, Lead Generation, Team Management, Customer Acquisition, Performance Management, Contact Centers, Account Management, Process Improvement, Client Services
Education
Penn State 1987 — 1991
Bachelor of Arts (BA), English
Sykes Enterprises 2010 - Present
ICT Group (Acquired by Sykes) February 2006 - 2010
ICT Group, Inc 2001 - 2006
Skills
Call Center, Inbound Marketing, Customer Experience, BPO, Outsourcing, Workforce Management, Leadership, CRM, Call Centers, Operations Management, Vendor Management, Customer Satisfaction, Telemarketing, Offshoring, Customer Retention, Service Delivery, Call Center Development, Lead Generation, Team Management, Customer Acquisition, Performance Management, Contact Centers, Account Management, Process Improvement, Client Services
Education
Penn State 1987 — 1991
Bachelor of Arts (BA), English
Torree Cannon Torree Cannon's ICT Group Inc. Experience August 2005 - October 2006
Job Graphic Designer
Industry Graphic Design
Experience
Expoditers December 2012 - Present
Self-employed August 2007 - Present
K.R.T. LLC April 2009 - September 2009
ICT Group Inc. August 2005 - October 2006
Skills
Graphic Design, Logo Design, Adobe Creative Suite, Layout, Brochures, Photoshop, Web Design, Business Cards, Typography, Illustration, Posters, Photography, Illustrator, Mac, Dreamweaver, Image Manipulation, Art Direction, Pre-press
Education
Christopher Newport University 2002 — 2006
Bachelor's degree, Philosophy and Religious Studies
Tidewater Community College 2000 — 2001
Expoditers December 2012 - Present
Self-employed August 2007 - Present
K.R.T. LLC April 2009 - September 2009
ICT Group Inc. August 2005 - October 2006
Skills
Graphic Design, Logo Design, Adobe Creative Suite, Layout, Brochures, Photoshop, Web Design, Business Cards, Typography, Illustration, Posters, Photography, Illustrator, Mac, Dreamweaver, Image Manipulation, Art Direction, Pre-press
Education
Christopher Newport University 2002 — 2006
Bachelor's degree, Philosophy and Religious Studies
Tidewater Community College 2000 — 2001
Hanif Muhammad Hanif Muhammad's ICT Group Inc. Experience October 2001 - November 2002
Job BDC Manager at Hill Cadillac
Industry Automotive
Experience
Hill Cadillac May 2015 - Present
Publicis Touchpoint Solutions May 2003 - August 2013
ICT Group, Inc. October 2001 - November 2002
TVG October 1995 - October 2001
Blue Cross and Blue Shield May 1996 - October 1996
TVG January 1996 - May 1996
TVG October 1995 - January 1996
Skills
Call Center, Project Management, Vendor Management, Cross-functional Team..., Process Improvement, Program Management, CRM, Account Management, Team Leadership, Managed Care, Pharmaceutical Industry, Team Building, Strategic Planning, Outsourcing, Performance Management, Training, Offshoring, Sales Operations, Coaching, Change Management, Customer Satisfaction, Business Analysis, Quality Assurance, Business Planning, Management, Business Development, Selling, Sales Management, Negotiation, Human Resources, Sales, Marketing, Recruiting, Call Centers
Education
Heald College-San Francisco 1981 — 1982
Business Administration
Merritt College 1979 — 1980
Business Administration, Small Business Management; Math, English, French
Hill Cadillac May 2015 - Present
Publicis Touchpoint Solutions May 2003 - August 2013
ICT Group, Inc. October 2001 - November 2002
TVG October 1995 - October 2001
Blue Cross and Blue Shield May 1996 - October 1996
TVG January 1996 - May 1996
TVG October 1995 - January 1996
Skills
Call Center, Project Management, Vendor Management, Cross-functional Team..., Process Improvement, Program Management, CRM, Account Management, Team Leadership, Managed Care, Pharmaceutical Industry, Team Building, Strategic Planning, Outsourcing, Performance Management, Training, Offshoring, Sales Operations, Coaching, Change Management, Customer Satisfaction, Business Analysis, Quality Assurance, Business Planning, Management, Business Development, Selling, Sales Management, Negotiation, Human Resources, Sales, Marketing, Recruiting, Call Centers
Education
Heald College-San Francisco 1981 — 1982
Business Administration
Merritt College 1979 — 1980
Business Administration, Small Business Management; Math, English, French
Ryan Griffith Ryan Griffith's ICT Group Inc. Experience August 2007 - September 2009
Job Business Analyst at Castleton Commodities International
Industry Information Technology and Services
Experience
Castleton Commodities International June 2013 - Present
Patara Oil & Gas January 2012 - May 2013
Self Employed Computer Repair and Manufacture January 2000 - November 2011
ICT Group Inc August 2007 - September 2009
Alert Cellular March 2006 - August 2007
Skills
Microsoft Office, Budgets, Inventory Management, Technical Support, System Administration, Project Management, Team Building, SharePoint Development, SharePoint..., SCCM, Software Deployment, Software Procurement, Desktop Deployment, Citrix, VMware ESX, Troubleshooting, Leadership, Coaching, Strategic Planning, BPMN, Business Process Design, SharePoint, Disaster Recovery, Servers, Windows Server, VMware, Microsoft Exchange, Software Documentation, Access, Management, Integration
Education
Eastern Washington University 2010 — 2011
MBA, Business Administration
Eastern Washington University
BA, Business Administration
Gonzaga University
Electrical Engineering
Castleton Commodities International June 2013 - Present
Patara Oil & Gas January 2012 - May 2013
Self Employed Computer Repair and Manufacture January 2000 - November 2011
ICT Group Inc August 2007 - September 2009
Alert Cellular March 2006 - August 2007
Skills
Microsoft Office, Budgets, Inventory Management, Technical Support, System Administration, Project Management, Team Building, SharePoint Development, SharePoint..., SCCM, Software Deployment, Software Procurement, Desktop Deployment, Citrix, VMware ESX, Troubleshooting, Leadership, Coaching, Strategic Planning, BPMN, Business Process Design, SharePoint, Disaster Recovery, Servers, Windows Server, VMware, Microsoft Exchange, Software Documentation, Access, Management, Integration
Education
Eastern Washington University 2010 — 2011
MBA, Business Administration
Eastern Washington University
BA, Business Administration
Gonzaga University
Electrical Engineering
Robin Reitschky Robin Reitschky's ICT Group Inc. Experience January 1998 - April 2001
Job Executive Assistant at Certo Brothers Distributing Co
Industry Consumer Goods
Experience
Certo Brothers Distributing Co. May 2001 - Present
ICT Group, Inc January 1998 - April 2001
Buflovak LLC - formerly Buffalo Technologies Corporation January 1990 - March 1998
Buffalo Technologies Corp April 1991 - September 1992
Buffalo Technologies Corp April 1991 - September 1992
Buffalo Technologies Corporation January 1990 - April 1991
Buffalo Technologies Corporation January 1990 - April 1991
Merchants Mutual Ins. Co January 1973 - July 1980
Merchants Mutual Ins. Co January 1973 - July 1980
Education
Cusack Center
Cusack Center
Bryant & Stratton 1979 — 1980
Business Administration
Bryant & Stratton
Business Administration
ComputerIKON formerly (New Horizons)
Realty Agent, Realty
ComputerIKON formerly (New Horizons)
Niagara University
Niagara University
S.U.N.Y at
S.U.N.Y at
Certo Brothers Distributing Co. May 2001 - Present
ICT Group, Inc January 1998 - April 2001
Buflovak LLC - formerly Buffalo Technologies Corporation January 1990 - March 1998
Buffalo Technologies Corp April 1991 - September 1992
Buffalo Technologies Corp April 1991 - September 1992
Buffalo Technologies Corporation January 1990 - April 1991
Buffalo Technologies Corporation January 1990 - April 1991
Merchants Mutual Ins. Co January 1973 - July 1980
Merchants Mutual Ins. Co January 1973 - July 1980
Education
Cusack Center
Cusack Center
Bryant & Stratton 1979 — 1980
Business Administration
Bryant & Stratton
Business Administration
ComputerIKON formerly (New Horizons)
Realty Agent, Realty
ComputerIKON formerly (New Horizons)
Niagara University
Niagara University
S.U.N.Y at
S.U.N.Y at
Carl Smith Carl Smith's ICT Group Inc. Experience October 1994 - August 1998
Job SVP and Chief Financial Officer at Halfpenny Technologies, Inc.
Industry Computer Software
Experience
Halfpenny Technologies, Inc. December 2014 - Present
Airclic, Inc. June 2012 - November 2014
Dendrite Energy LLC April 2011 - November 2011
MEDecision, Inc. May 2001 - March 2011
Personnel Data Services, Inc. 1998 - 2001
ICT Group, Inc. October 1994 - August 1998
DNA Plant Technology Corporation 1992 - 1994
Envirosafe Services, Inc. 1990 - 1992
Environmental Control Group, Inc. 1987 - 1989
Advanta 1974 - 1987
Skills
Mergers, Finance, Entrepreneurship, SEC filings, Strategy, Leadership, Budgets, Accounting, Management, Executive Management, Auditing, Forecasting, Acquisition Integration, Consulting, Internal Controls, Cross-functional Team..., Venture Capital, Strategic Planning, Financial Reporting, Operations Management, Marketing, Corporate Finance, Financial Services, Portfolio Management, Mergers & Acquisitions, Strategic Partnerships, Start-ups, Financial Analysis, Supply Chain Management, Business Analysis, Business Strategy, SaaS, IPO, Negotiation, Business Process..., Corporate Development, Financial Modeling, Business Intelligence, Business Development, Business Planning, Process Improvement, Sarbanes-Oxley Act, Enterprise Software, Management Consulting, Managerial Finance, Manufacturing, Private Equity, Due Diligence, Revenue Recognition
Education
Penn State University 1965 — 1969
BS, Accounting
St. Gabriel High School
St. Gabriel High School
St. Gabriel High School
Halfpenny Technologies, Inc. December 2014 - Present
Airclic, Inc. June 2012 - November 2014
Dendrite Energy LLC April 2011 - November 2011
MEDecision, Inc. May 2001 - March 2011
Personnel Data Services, Inc. 1998 - 2001
ICT Group, Inc. October 1994 - August 1998
DNA Plant Technology Corporation 1992 - 1994
Envirosafe Services, Inc. 1990 - 1992
Environmental Control Group, Inc. 1987 - 1989
Advanta 1974 - 1987
Skills
Mergers, Finance, Entrepreneurship, SEC filings, Strategy, Leadership, Budgets, Accounting, Management, Executive Management, Auditing, Forecasting, Acquisition Integration, Consulting, Internal Controls, Cross-functional Team..., Venture Capital, Strategic Planning, Financial Reporting, Operations Management, Marketing, Corporate Finance, Financial Services, Portfolio Management, Mergers & Acquisitions, Strategic Partnerships, Start-ups, Financial Analysis, Supply Chain Management, Business Analysis, Business Strategy, SaaS, IPO, Negotiation, Business Process..., Corporate Development, Financial Modeling, Business Intelligence, Business Development, Business Planning, Process Improvement, Sarbanes-Oxley Act, Enterprise Software, Management Consulting, Managerial Finance, Manufacturing, Private Equity, Due Diligence, Revenue Recognition
Education
Penn State University 1965 — 1969
BS, Accounting
St. Gabriel High School
St. Gabriel High School
St. Gabriel High School
Aaron Melton Aaron Melton's ICT Group Inc. Experience August 2003 - February 2006
Job All business in 2015!
Industry Information Technology and Services
Experience
Strategic Programs, Inc. November 2014 - Present
Group Voyagers Inc February 2012 - July 2014
Triad Dragons Entertainment/Global Dance Entertainment September 2009 - January 2014
Convergys December 2006 - July 2008
ICT Group Inc August 2003 - February 2006
Education
Community College of Denver 2015 — 2017
DeVry University 2008 — 2010
Strategic Programs, Inc. November 2014 - Present
Group Voyagers Inc February 2012 - July 2014
Triad Dragons Entertainment/Global Dance Entertainment September 2009 - January 2014
Convergys December 2006 - July 2008
ICT Group Inc August 2003 - February 2006
Education
Community College of Denver 2015 — 2017
DeVry University 2008 — 2010
R. Ryan Kimball R. Ryan Kimball's ICT Group Inc. Experience July 1997 - August 2000
Job Air Traffic Control Specialist at FAA
Industry Airlines/Aviation
Experience
Federal Aviation Administration March 2013 - Present
Federal Aviation Administration April 2009 - March 2013
City of Portland, Maine- Portland International Jetport (PWM) October 2007 - October 2008
JetBlue Airways May 2006 - October 2007
Air Wisconsin Airlines May 2005 - May 2006
Pace University May 2004 - February 2005
Rider University April 2003 - May 2004
Rider University 2001 - 2004
ICT Group, Inc July 1997 - August 2000
Skills
Aviation, Civil Aviation, Airports, Microsoft Office, Airlines, Leadership, Customer Service, Public Speaking, Air Traffic Control, Aircraft, Flight Safety, Flights, Leadership Development, Program Management, Training, Commercial Aviation
Education
Embry-Riddle Aeronautical University 2006 — 2012
Masters in Aeronautical/Aviation Science, Aviation Safety, Aviation Education, and Aviation/Airport Operations
New York University 2004 — 2005
N/A, Student College Personnel
Rider University 2000 — 2004
B.A., Communications- Radio and Television
Federal Aviation Administration March 2013 - Present
Federal Aviation Administration April 2009 - March 2013
City of Portland, Maine- Portland International Jetport (PWM) October 2007 - October 2008
JetBlue Airways May 2006 - October 2007
Air Wisconsin Airlines May 2005 - May 2006
Pace University May 2004 - February 2005
Rider University April 2003 - May 2004
Rider University 2001 - 2004
ICT Group, Inc July 1997 - August 2000
Skills
Aviation, Civil Aviation, Airports, Microsoft Office, Airlines, Leadership, Customer Service, Public Speaking, Air Traffic Control, Aircraft, Flight Safety, Flights, Leadership Development, Program Management, Training, Commercial Aviation
Education
Embry-Riddle Aeronautical University 2006 — 2012
Masters in Aeronautical/Aviation Science, Aviation Safety, Aviation Education, and Aviation/Airport Operations
New York University 2004 — 2005
N/A, Student College Personnel
Rider University 2000 — 2004
B.A., Communications- Radio and Television
Artie Lovelace Artie Lovelace's ICT Group Inc. Experience October 2005 - March 2007
Job Regional Representative at Church Mutual Insurance Company
Industry Insurance
Experience
Church Mutual Insurance Company July 2012 - Present
Pilot Catastrophe Service April 2011 - Present
Fitness ERT, LLC July 2013 - 2015
Hewlett-Packard March 2010 - June 2011
IBERIABANK February 2007 - January 2011
ICT Group, Inc October 2005 - March 2007
Andrew Horneker April 2004 - September 2005
GC Services, Inc March 2003 - April 2004
G community One Stop August 1998 - February 2003
Skills
Insurance, Licensed Property &..., Insurance Adjusting, Property & Casualty..., Sales, Management, Training, Customer Service, Claim, Leadership, PowerPoint, Property Damage, Selling, Team Building, Sales Operations, Banking, Call Centers, Commercial Insurance, Risk Management, Liability, Claims Management, General Insurance, Customer Satisfaction, Account Management, Time Management, Marketing, Process Improvement
Education
University of Arkansas at Little Rock 1998 — 2003
Finance, Business
Church Mutual Insurance Company July 2012 - Present
Pilot Catastrophe Service April 2011 - Present
Fitness ERT, LLC July 2013 - 2015
Hewlett-Packard March 2010 - June 2011
IBERIABANK February 2007 - January 2011
ICT Group, Inc October 2005 - March 2007
Andrew Horneker April 2004 - September 2005
GC Services, Inc March 2003 - April 2004
G community One Stop August 1998 - February 2003
Skills
Insurance, Licensed Property &..., Insurance Adjusting, Property & Casualty..., Sales, Management, Training, Customer Service, Claim, Leadership, PowerPoint, Property Damage, Selling, Team Building, Sales Operations, Banking, Call Centers, Commercial Insurance, Risk Management, Liability, Claims Management, General Insurance, Customer Satisfaction, Account Management, Time Management, Marketing, Process Improvement
Education
University of Arkansas at Little Rock 1998 — 2003
Finance, Business
Shannon Mills's ICT Group Inc. Experience May 2006 - August 2006
Job Home Health Care Aide
Industry Hospital & Health Care
Experience
First Choice In Home Care June 2015 - Present
Blackrock Logistics, Inc. October 2014 - May 2015
Par 4 Transport LLC May 2013 - September 2014
Southern Refrigerated Transport, Inc October 2012 - May 2013
Par 4 Transport LLC October 2010 - October 2012
SLT Express Way, Inc February 2010 - October 2010
Swift Transportation March 2009 - November 2009
Plus Manufacturing, Inc. September 2006 - March 2009
ICT Group Inc. May 2006 - August 2006
Trans-System, Inc. April 2001 - April 2006
Skills
Customer Service, Accounts Receivable, Trucking, Warehousing, Transportation, Transportation..., Shipping, Sales, Operations Management, Freight, Accounts Payable, Logistics, Inventory Management, LTL, Truckload, DOT regulations, CDL Class A, Flatbed, Invoicing, Pricing, Truck, Hazardous Materials, Truck Driving, DOT Compliance, Training, Forklift Operator, Defensive Driving, Reefer, Purchasing, Microsoft Word, Microsoft Excel, Microsoft Office, CDL, FTL, Freight Transportation, Route Planning, Inventory Control, Driver Training, Pallet Jack, Department of..., Deliveries, Dry Van, Safety Compliance, Unloading, Hours of Service, Road Transport, Vehicles
Education
Kaplan University 2005 — 2007
AAS, Business Administration/Accounting
Western Pacific Truck School 2001 — 2001
Certificate, Commercial Motor Vehicle Operator Training
Clover Park Technical College 1996 — 1996
Certificate, Grocery Checking
South Kitsap High School 1992 — 1995
Diploma, General Education
First Choice In Home Care June 2015 - Present
Blackrock Logistics, Inc. October 2014 - May 2015
Par 4 Transport LLC May 2013 - September 2014
Southern Refrigerated Transport, Inc October 2012 - May 2013
Par 4 Transport LLC October 2010 - October 2012
SLT Express Way, Inc February 2010 - October 2010
Swift Transportation March 2009 - November 2009
Plus Manufacturing, Inc. September 2006 - March 2009
ICT Group Inc. May 2006 - August 2006
Trans-System, Inc. April 2001 - April 2006
Skills
Customer Service, Accounts Receivable, Trucking, Warehousing, Transportation, Transportation..., Shipping, Sales, Operations Management, Freight, Accounts Payable, Logistics, Inventory Management, LTL, Truckload, DOT regulations, CDL Class A, Flatbed, Invoicing, Pricing, Truck, Hazardous Materials, Truck Driving, DOT Compliance, Training, Forklift Operator, Defensive Driving, Reefer, Purchasing, Microsoft Word, Microsoft Excel, Microsoft Office, CDL, FTL, Freight Transportation, Route Planning, Inventory Control, Driver Training, Pallet Jack, Department of..., Deliveries, Dry Van, Safety Compliance, Unloading, Hours of Service, Road Transport, Vehicles
Education
Kaplan University 2005 — 2007
AAS, Business Administration/Accounting
Western Pacific Truck School 2001 — 2001
Certificate, Commercial Motor Vehicle Operator Training
Clover Park Technical College 1996 — 1996
Certificate, Grocery Checking
South Kitsap High School 1992 — 1995
Diploma, General Education
Barbara Jean May's ICT Group Inc. Experience August 1998 - January 2010
Job Global Sales Bid Manager Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes February 2010 - Present
Lower Bucks Genealogy Club October 2008 - Present
Penndel Borough Environmental Advisory Committee February 2011 - May 2013
ICT Group, Inc. August 1998 - January 2010
Kmart Corporation February 1991 - February 1998
Skills
Editing, Access, Policy, BPO, Outsourcing, Call Center, Management, Business Development, Call Centers, Account Management, Team Leadership, CRM, Leadership, Sales, Change Management, Team Building, Strategic Planning, Customer Service, Project Management, Customer Experience, Salesforce.com, Customer Satisfaction, Training, Vendor Management, New Business Development, Quality Assurance, Telecommunications, Human Resources, Operations Management, Proposal Writing, Time Management, Team Management, Coaching, Process Improvement, Performance Management, Public Speaking
Education
Bucks County Community College 2003 — 2004
Liberal Arts - History
Neshaminy 1985 — 1988
Sykes February 2010 - Present
Lower Bucks Genealogy Club October 2008 - Present
Penndel Borough Environmental Advisory Committee February 2011 - May 2013
ICT Group, Inc. August 1998 - January 2010
Kmart Corporation February 1991 - February 1998
Skills
Editing, Access, Policy, BPO, Outsourcing, Call Center, Management, Business Development, Call Centers, Account Management, Team Leadership, CRM, Leadership, Sales, Change Management, Team Building, Strategic Planning, Customer Service, Project Management, Customer Experience, Salesforce.com, Customer Satisfaction, Training, Vendor Management, New Business Development, Quality Assurance, Telecommunications, Human Resources, Operations Management, Proposal Writing, Time Management, Team Management, Coaching, Process Improvement, Performance Management, Public Speaking
Education
Bucks County Community College 2003 — 2004
Liberal Arts - History
Neshaminy 1985 — 1988
Kris Pike Kris Pike's ICT Group Inc. Experience January 2005 - November 2005
Job massage therapist
Industry Health, Wellness and Fitness
Experience
Collegeville medical center July 2015 - Present
US Army Spouse February 2010 - Present
Solix Inc February 2014 - July 2014
Max health June 2008 - September 2009
Mortgage Of Nevada July 2006 - September 2007
Raymour & Flanigan Furniture January 2006 - May 2006
ICT group inc January 2005 - November 2005
Skills
Customer Service, Healthcare, Microsoft Office, Holistic Health, Wellness, Deep Tissue Massage, Fitness, Myofascial Release, Nutrition, Therapeutic Massage, Training, Treatment, Trigger Point Therapy
Education
Utah College of Massage Therapy-Vegas 2007 — 2008
Deep tissue
Lehigh Carbon Community College 2004 — 2006
Associate of Science (AS), Biology, General
Collegeville medical center July 2015 - Present
US Army Spouse February 2010 - Present
Solix Inc February 2014 - July 2014
Max health June 2008 - September 2009
Mortgage Of Nevada July 2006 - September 2007
Raymour & Flanigan Furniture January 2006 - May 2006
ICT group inc January 2005 - November 2005
Skills
Customer Service, Healthcare, Microsoft Office, Holistic Health, Wellness, Deep Tissue Massage, Fitness, Myofascial Release, Nutrition, Therapeutic Massage, Training, Treatment, Trigger Point Therapy
Education
Utah College of Massage Therapy-Vegas 2007 — 2008
Deep tissue
Lehigh Carbon Community College 2004 — 2006
Associate of Science (AS), Biology, General
Brittany Schneider Brittany Schneider's ICT Group Inc. Experience March 2007 - October 2007
Job Virtual Administrative Assistant at Odesk
Industry Higher Education
Experience
Home October 2013 - Present
N/A August 2013 - Present
Conway Public Schools January 2011 - November 2011
Outback Steakhouse June 2009 - October 2010
Douglas Distributing Co June 2008 - October 2008
ICT Group, Inc March 2007 - October 2007
Dixie Café April 2006 - August 2006
IHOP Co January 2005 - January 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Business Communications, Fidelity, Windows 7, Windows Vista, Outlook, Administrative..., Customer Service, PowerPoint, Social Media, Research, Time Management, Leadership
Education
University of Arkansas at Little Rock 2013 — 2015
Bachelor's degree, Interdisciplinary Studies-Online
University of Arkansas Community College-Morrilton 2012 — 2013
Associate of Science (AS), Business
University of Arkansas Community College-Morrilton 2007 — 2010
Associate of Arts (AA), General Education
Home October 2013 - Present
N/A August 2013 - Present
Conway Public Schools January 2011 - November 2011
Outback Steakhouse June 2009 - October 2010
Douglas Distributing Co June 2008 - October 2008
ICT Group, Inc March 2007 - October 2007
Dixie Café April 2006 - August 2006
IHOP Co January 2005 - January 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Business Communications, Fidelity, Windows 7, Windows Vista, Outlook, Administrative..., Customer Service, PowerPoint, Social Media, Research, Time Management, Leadership
Education
University of Arkansas at Little Rock 2013 — 2015
Bachelor's degree, Interdisciplinary Studies-Online
University of Arkansas Community College-Morrilton 2012 — 2013
Associate of Science (AS), Business
University of Arkansas Community College-Morrilton 2007 — 2010
Associate of Arts (AA), General Education
Lou Romanoski Lou Romanoski's ICT Group Inc. Experience October 2002 - October 2007
Job Director of Member Outreach Services and Provider Management, PopHealthCare (formerly Educerus Health)
Industry Hospital & Health Care
Experience
PopHealthCare (formerly Educerus Healthcare) March 2013 - Present
MMI Group October 2007 - January 2013
ICT Group Inc. October 2002 - October 2007
RMH Teleservices December 1995 - October 2001
Trumps Castle Casino Hotel June 1992 - November 1995
Skills
Sales Management, Multicultural Marketing, Direct to Consumer, Direct Mail Campaigns, Consumer Healthcare, Database Marketing, Marketing Operations, Consumer Marketing, B2B Marketing Strategy, Direct Marketing, Inbound Marketing, CRM, BPO, Vendor Management, Outbound Marketing, Call Center, Outsourcing, Workforce Management, Call Center Development, Telemarketing, Customer Retention, Contact Centers, Customer Acquisition, Multi-channel Marketing, IVR, Lead Generation, Account Management, Outsourcing Management, Offshoring, Business Development, Leadership, Management, Training, Financial Services, Telecommunications, Avaya, Quality Assurance, Recruiting, Program Management, Lead Management, Cross Selling, Insurance, Credit Cards, Operations Management, B2B, Customer Service..., Salesforce.com, Medicare, Segmentation, Contact Center...
Education
Niagara University 1983 — 1987
BA English and Communications, Communications and Marketing
PopHealthCare (formerly Educerus Healthcare) March 2013 - Present
MMI Group October 2007 - January 2013
ICT Group Inc. October 2002 - October 2007
RMH Teleservices December 1995 - October 2001
Trumps Castle Casino Hotel June 1992 - November 1995
Skills
Sales Management, Multicultural Marketing, Direct to Consumer, Direct Mail Campaigns, Consumer Healthcare, Database Marketing, Marketing Operations, Consumer Marketing, B2B Marketing Strategy, Direct Marketing, Inbound Marketing, CRM, BPO, Vendor Management, Outbound Marketing, Call Center, Outsourcing, Workforce Management, Call Center Development, Telemarketing, Customer Retention, Contact Centers, Customer Acquisition, Multi-channel Marketing, IVR, Lead Generation, Account Management, Outsourcing Management, Offshoring, Business Development, Leadership, Management, Training, Financial Services, Telecommunications, Avaya, Quality Assurance, Recruiting, Program Management, Lead Management, Cross Selling, Insurance, Credit Cards, Operations Management, B2B, Customer Service..., Salesforce.com, Medicare, Segmentation, Contact Center...
Education
Niagara University 1983 — 1987
BA English and Communications, Communications and Marketing
Joe Costello's ICT Group Inc. Experience November 2005 - July 2010
Job Director of Global Sales Support Client Solutions at Sykes
Industry Information Technology and Services
Experience
Sykes May 2013 - Present
Sykes January 2012 - Present
Sykes July 2010 - January 2012
ICT Group Inc. November 2005 - July 2010
Independence Blue Cross January 2001 - November 2005
Sullivan Community Capital LLC January 1998 - January 2001
Skills
Vendor Management, Call Center, BPO, Process Improvement, Business Analysis, Outsourcing, CRM, Project Management, Program Management, Customer Satisfaction, Business Intelligence, Account Management, IVR, Analytics, Business Process, Software Project..., Data Analysis, IT Operations, Technical Support, Software Documentation, Customer Experience, Team Management, ITIL, Enterprise Software, Technology, Call Centers, Management, Operations Management, Contact Centers, Workforce Management, Telecommunications, Security, Team Leadership, Cross-functional Team..., Software Development, Business Process...
Education
Chubb Institute of Technology 2000 — 2001
Programming
Clarion University of Pennsylvania 1994 — 1996
Communications
Bucks County Community College 1992 — 1994
Liberal Arts
East Bay HS
Our Lady of Fatima
Sykes May 2013 - Present
Sykes January 2012 - Present
Sykes July 2010 - January 2012
ICT Group Inc. November 2005 - July 2010
Independence Blue Cross January 2001 - November 2005
Sullivan Community Capital LLC January 1998 - January 2001
Skills
Vendor Management, Call Center, BPO, Process Improvement, Business Analysis, Outsourcing, CRM, Project Management, Program Management, Customer Satisfaction, Business Intelligence, Account Management, IVR, Analytics, Business Process, Software Project..., Data Analysis, IT Operations, Technical Support, Software Documentation, Customer Experience, Team Management, ITIL, Enterprise Software, Technology, Call Centers, Management, Operations Management, Contact Centers, Workforce Management, Telecommunications, Security, Team Leadership, Cross-functional Team..., Software Development, Business Process...
Education
Chubb Institute of Technology 2000 — 2001
Programming
Clarion University of Pennsylvania 1994 — 1996
Communications
Bucks County Community College 1992 — 1994
Liberal Arts
East Bay HS
Our Lady of Fatima
Dre Zeno's ICT Group Inc. Experience May 2005 - June 2007
Job Hewlett Packard Americas Technology Sales Representative
Industry Information Technology and Services
Experience
Hewlett-Packard November 2013 - Present
Fitness ERT LLC June 2013 - Present
Hewlett Packard November 2012 - May 2013
HCL Hewlett Packard November 2011 - October 2012
Hewlett-Packard November 2009 - November 2011
Nuvell Financial Little Rock, Arkansas January 2009 - November 2009
Intellitrans LLC August 2007 - January 2009
ICT Group Inc May 2005 - June 2007
Hibbett Sports Monticello/Conway, Arkansas August 2003 - May 2006
Skills
Solution Selling, Account Management, Direct Sales, Channel, Channel Partners, HP, Cloud Computing, Salesforce.com, Storage, Sales, Sales Process, SaaS, Enterprise Software, Sales Operations, Sales Management, Selling, Management, Forecasting, Customer Service, Cold Calling, New Business Development, Pre-sales, Customer Satisfaction, Product Marketing, Team Leadership, Partner Management, Key Account Management, Professional Services, Training, Cross-functional Team..., CRM, Managed Services, Customer Retention, Data Center
Education
University of Central Arkansas 2005 — 2009
BA Business Administration, Marketing
University of Central Arkansas 2005 — 2009
Bachelor of Business, Marketing
Fordyce High School 1997 — 2001
General Studies
Hewlett-Packard November 2013 - Present
Fitness ERT LLC June 2013 - Present
Hewlett Packard November 2012 - May 2013
HCL Hewlett Packard November 2011 - October 2012
Hewlett-Packard November 2009 - November 2011
Nuvell Financial Little Rock, Arkansas January 2009 - November 2009
Intellitrans LLC August 2007 - January 2009
ICT Group Inc May 2005 - June 2007
Hibbett Sports Monticello/Conway, Arkansas August 2003 - May 2006
Skills
Solution Selling, Account Management, Direct Sales, Channel, Channel Partners, HP, Cloud Computing, Salesforce.com, Storage, Sales, Sales Process, SaaS, Enterprise Software, Sales Operations, Sales Management, Selling, Management, Forecasting, Customer Service, Cold Calling, New Business Development, Pre-sales, Customer Satisfaction, Product Marketing, Team Leadership, Partner Management, Key Account Management, Professional Services, Training, Cross-functional Team..., CRM, Managed Services, Customer Retention, Data Center
Education
University of Central Arkansas 2005 — 2009
BA Business Administration, Marketing
University of Central Arkansas 2005 — 2009
Bachelor of Business, Marketing
Fordyce High School 1997 — 2001
General Studies
Stephen Melchiore Stephen Melchiore's ICT Group Inc. Experience September 1998 - February 2010
Job Senior Manager Global Operations at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Inc (Formerly ICT Group) February 2010 - Present
ICT Group Inc September 1998 - February 2010
Mobil Oil June 1997 - September 1998
Skills
Project Management, Client Services, Key Client Relationships, Training, Client Presentation, Analysis, Management, Program Management, Campaign Management, Statistical Reporting, Planning Budgeting &..., Personnel Management, Personnel Supervision, Quality Control, Executive Presentation..., Call Centers, Customer Experience, Customer Relations, Contact Centers, Performance Management, Workforce Management, Vendor Management, Team Leadership, Team Management, Process Improvement, Employee Engagement, Business Process, Account Management, Outsourcing, CRM, BPO, Customer Service, Customer Satisfaction, Operations Management, Leadership, Customer Retention, Strategic Planning, Team Building, Service Delivery, Telecommunications, Strategy, Business Process..., Business Development, Analytics, Quality Assurance, Recruiting, Coaching, Business Analysis, Start-ups
Education
Rutgers University – Camden 1986 — 1990
BS, Business Administration and Management, General, 3.2 GPA
Lenape High School 1982 — 1986
High School
Sykes Enterprises Inc (Formerly ICT Group) February 2010 - Present
ICT Group Inc September 1998 - February 2010
Mobil Oil June 1997 - September 1998
Skills
Project Management, Client Services, Key Client Relationships, Training, Client Presentation, Analysis, Management, Program Management, Campaign Management, Statistical Reporting, Planning Budgeting &..., Personnel Management, Personnel Supervision, Quality Control, Executive Presentation..., Call Centers, Customer Experience, Customer Relations, Contact Centers, Performance Management, Workforce Management, Vendor Management, Team Leadership, Team Management, Process Improvement, Employee Engagement, Business Process, Account Management, Outsourcing, CRM, BPO, Customer Service, Customer Satisfaction, Operations Management, Leadership, Customer Retention, Strategic Planning, Team Building, Service Delivery, Telecommunications, Strategy, Business Process..., Business Development, Analytics, Quality Assurance, Recruiting, Coaching, Business Analysis, Start-ups
Education
Rutgers University – Camden 1986 — 1990
BS, Business Administration and Management, General, 3.2 GPA
Lenape High School 1982 — 1986
High School
Eric Sturm's ICT Group Inc. Experience January 2000 - January 2003
Job Technical Architect (SunGard AS)
Industry Information Technology and Services
Experience
SunGard Availability Services January 2008 - Present
DeSanto Realty Group October 2007 - December 2008
Waldron Mercy Academy June 2003 - October 2007
ICT Group Inc January 2000 - January 2003
Skills
Active Directory, Windows, Windows Server, Microsoft Exchange, VMware Infrastructure, Linux System..., Powershell, Software Licensing, Microsoft SQL Server, PostgreSQL, Opsware, HP Server Hardware, Dell PowerEdge Servers, IBM Servers, IBM Director, VMware ESX, ESXi, SRM 5.0, VMware, High Availability, Cloud Computing, Disaster Recovery, Cluster, Red Hat Linux, EMC Storage, SAN, Storage, Servers, Storage Area Networks, Managed Services, Enterprise Storage, Virtualization, Business Continuity, Data Center, RedHat, NetApp, Troubleshooting, DNS, Server Architecture, Citrix, Firewalls, Cisco Technologies, Solaris, NAS, vSphere, Technical Support, IT Operations, VPN, System Deployment, HP
Education
Mansfield University of Pennsylvania 1995 — 1999
Bachelor of Business Administration (BBA), Accounting and Finance
DeVry University Fort Washington PA 2004 — 2008
Bachelor's degree, Information Technology
SunGard Availability Services January 2008 - Present
DeSanto Realty Group October 2007 - December 2008
Waldron Mercy Academy June 2003 - October 2007
ICT Group Inc January 2000 - January 2003
Skills
Active Directory, Windows, Windows Server, Microsoft Exchange, VMware Infrastructure, Linux System..., Powershell, Software Licensing, Microsoft SQL Server, PostgreSQL, Opsware, HP Server Hardware, Dell PowerEdge Servers, IBM Servers, IBM Director, VMware ESX, ESXi, SRM 5.0, VMware, High Availability, Cloud Computing, Disaster Recovery, Cluster, Red Hat Linux, EMC Storage, SAN, Storage, Servers, Storage Area Networks, Managed Services, Enterprise Storage, Virtualization, Business Continuity, Data Center, RedHat, NetApp, Troubleshooting, DNS, Server Architecture, Citrix, Firewalls, Cisco Technologies, Solaris, NAS, vSphere, Technical Support, IT Operations, VPN, System Deployment, HP
Education
Mansfield University of Pennsylvania 1995 — 1999
Bachelor of Business Administration (BBA), Accounting and Finance
DeVry University Fort Washington PA 2004 — 2008
Bachelor's degree, Information Technology
Aimee Degroat Aimee Degroat's ICT Group Inc. Experience June 2000 - December 2013
Job Americorps volunteer
Industry Telecommunications
Experience
Sykes Enterprises Inc. June 2000 - December 2013
ICT Group Inc June 2000 - December 2013
Skills
Account Management, Customer Satisfaction, Customer Experience, Customer Retention, Outsourcing, Process Improvement, Performance Management, CRM, Leadership, Customer Service, Vendor Management
Education
University of Maine at Farmington 2011 — 2015
Bachelors, Creative Writing, 3.90
Midstate College 1998 — 2000
Associates, Accounting
Sykes Enterprises Inc. June 2000 - December 2013
ICT Group Inc June 2000 - December 2013
Skills
Account Management, Customer Satisfaction, Customer Experience, Customer Retention, Outsourcing, Process Improvement, Performance Management, CRM, Leadership, Customer Service, Vendor Management
Education
University of Maine at Farmington 2011 — 2015
Bachelors, Creative Writing, 3.90
Midstate College 1998 — 2000
Associates, Accounting
Becky Wilson Becky Wilson's ICT Group Inc. Experience April 2005 - April 2007
Job STUDENT CONTROL SUPERVISOR
Industry Government Administration
Experience
National Technologies Associates, Inc November 2010 - Present
National technology associates 2010 - Present
Department of Children and Families June 2009 - November 2010
ICT Group Inc April 2005 - April 2007
US Navy March 1985 - December 2005
Tidewater Technical College December 2004 - April 2005
Skills
Communication skills, Multitasker, Complete assignments, Fast Learner, Organized, Productive, Experienced in filing..., Experienced in using..., Experience team player..., Building trust with..., Experienced in business..., Strategic Planning, Abiility to solve..., Effective listening..., Excellent Customer...
Education
University of Phoenix 2008 — 2011
BS In Management, Management
WInnsboro High School 1980 — 1983
National Technologies Associates, Inc November 2010 - Present
National technology associates 2010 - Present
Department of Children and Families June 2009 - November 2010
ICT Group Inc April 2005 - April 2007
US Navy March 1985 - December 2005
Tidewater Technical College December 2004 - April 2005
Skills
Communication skills, Multitasker, Complete assignments, Fast Learner, Organized, Productive, Experienced in filing..., Experienced in using..., Experience team player..., Building trust with..., Experienced in business..., Strategic Planning, Abiility to solve..., Effective listening..., Excellent Customer...
Education
University of Phoenix 2008 — 2011
BS In Management, Management
WInnsboro High School 1980 — 1983
Jo-Ellen Strout's ICT Group Inc. Experience 1997 - 2000
Job Sales Manager at U.S. Cellular
Industry Wireless
Experience
U.S. Cellular July 2014 - Present
C.N. BROWN September 2011 - September 2013
Employment Times February 2011 - September 2011
Cell Phone-n-More March 2002 - May 2010
Save-A-Lot 2007 - 2007
Maine Discoveries 2001 - 2002
ICT Group Inc. 1997 - 2000
Skills
Food Safety, Menu Development, Food, Catering, Culinary Skills, Microsoft Office, Training, Sales, Recruiting, Sales Management, Office Management, Customer Service, Management, Microsoft Excel, Performance Reviews, Data Management, Inventory Management, Office Administration, Vehicle Sales & Leasing, Public Relations, Medical Terminology, Human Resources, Marketing, Life & Health Licenses, Client Billing, Accounts Receivable, Retail Sales, Hiring, Job Fairs, Restaurants, Customer Experience, Retail, E-newsletter, Merchandising, Visual Merchandising, QuarkXPress, Vehicle Leasing, Banquets, Trade Shows, Graphics Layout, Proofreading, ServSafe, Food & Beverage, Food Service, Recipes, Team Building, Public Speaking, Coaching, Sales Operations, Customer Satisfaction
Education
Central Maine Community College 2010 — 2011
General Studies/ Medical Billing/ Coding & Insurance Claims
oxford hills comprehensive high school 1991 — 1995
Diploma, General Studies, Marketing
U.S. Cellular July 2014 - Present
C.N. BROWN September 2011 - September 2013
Employment Times February 2011 - September 2011
Cell Phone-n-More March 2002 - May 2010
Save-A-Lot 2007 - 2007
Maine Discoveries 2001 - 2002
ICT Group Inc. 1997 - 2000
Skills
Food Safety, Menu Development, Food, Catering, Culinary Skills, Microsoft Office, Training, Sales, Recruiting, Sales Management, Office Management, Customer Service, Management, Microsoft Excel, Performance Reviews, Data Management, Inventory Management, Office Administration, Vehicle Sales & Leasing, Public Relations, Medical Terminology, Human Resources, Marketing, Life & Health Licenses, Client Billing, Accounts Receivable, Retail Sales, Hiring, Job Fairs, Restaurants, Customer Experience, Retail, E-newsletter, Merchandising, Visual Merchandising, QuarkXPress, Vehicle Leasing, Banquets, Trade Shows, Graphics Layout, Proofreading, ServSafe, Food & Beverage, Food Service, Recipes, Team Building, Public Speaking, Coaching, Sales Operations, Customer Satisfaction
Education
Central Maine Community College 2010 — 2011
General Studies/ Medical Billing/ Coding & Insurance Claims
oxford hills comprehensive high school 1991 — 1995
Diploma, General Studies, Marketing
Marty Askinazi Marty Askinazi's ICT Group Inc. Experience June 2002 - January 2008
Job
Industry Information Technology and Services
Experience
Retired December 2012 - Present
Vonage Holdings LLC August 2010 - November 2012
AIG January 2008 - August 2010
ICT Group, Inc. June 2002 - January 2008
Avaya 1992 - 2001
Bell Labs 1981 - 1992
Skills
ITIL, VoIP, Call Center, Avaya, Contact Centers, Active Directory, Workforce Management, Software Development, CTI, Unix, CRM, Management, Telecommunications, Vendor Management, Product Management, Call Centers, Cloud Computing, Business Strategy, Strategy
Education
City University of New York City College
BS
University of Pennsylvania
MS
Retired December 2012 - Present
Vonage Holdings LLC August 2010 - November 2012
AIG January 2008 - August 2010
ICT Group, Inc. June 2002 - January 2008
Avaya 1992 - 2001
Bell Labs 1981 - 1992
Skills
ITIL, VoIP, Call Center, Avaya, Contact Centers, Active Directory, Workforce Management, Software Development, CTI, Unix, CRM, Management, Telecommunications, Vendor Management, Product Management, Call Centers, Cloud Computing, Business Strategy, Strategy
Education
City University of New York City College
BS
University of Pennsylvania
MS
Hector De La Rosa Hector De La Rosa's ICT Group Inc. Experience August 2009 - April 2010
Job at
Industry Computer Networking
Experience
Level 3 Communications February 2014 - Present
Clinica Real, LLC February 2012 - Present
radio shack February 2011 - Present
HD Enterprises July 2010 - January 2012
PHOENIX HELIPARTS January 2009 - January 2011
phoenix heliparts inc September 2010 - November 2010
Kmart Corporation May 2010 - September 2010
K-MART May 2010 - September 2010
Sykes August 2009 - April 2010
ICT GROUP INC August 2009 - April 2010
Skills
Leadership, Time Management, Training, Management, Customer Service, Sales, Quality Assurance, Advertising, New Business Development, Accounts Receivable, Accounts Payable, Public Speaking, Insurance, Accounting, Finance, Small Business, Customer Satisfaction, Retail, Loss Prevention, Retail Sales, Spreadsheets, Inventory Management, Cpr Certified, EMT, certified chiropractic..., Team Leadership, Team Building, Access
Education
Mesa Community College 2010 — 2014
computer science, computer science, general studies
BELFORD HIGH SCHOOLMESA COMMUNITY COLLEGE
2012, High School/Secondary Diplomas and Certificates
Level 3 Communications February 2014 - Present
Clinica Real, LLC February 2012 - Present
radio shack February 2011 - Present
HD Enterprises July 2010 - January 2012
PHOENIX HELIPARTS January 2009 - January 2011
phoenix heliparts inc September 2010 - November 2010
Kmart Corporation May 2010 - September 2010
K-MART May 2010 - September 2010
Sykes August 2009 - April 2010
ICT GROUP INC August 2009 - April 2010
Skills
Leadership, Time Management, Training, Management, Customer Service, Sales, Quality Assurance, Advertising, New Business Development, Accounts Receivable, Accounts Payable, Public Speaking, Insurance, Accounting, Finance, Small Business, Customer Satisfaction, Retail, Loss Prevention, Retail Sales, Spreadsheets, Inventory Management, Cpr Certified, EMT, certified chiropractic..., Team Leadership, Team Building, Access
Education
Mesa Community College 2010 — 2014
computer science, computer science, general studies
BELFORD HIGH SCHOOLMESA COMMUNITY COLLEGE
2012, High School/Secondary Diplomas and Certificates
Bill MacBride's ICT Group Inc. Experience June 1991 - October 2007
Job Senior Vice President, Contact Center Operations at Nutrisystem
Industry Health, Wellness and Fitness
Experience
Nutrisystem March 2013 - Present
Nutrisystem May 2009 - February 2013
WJM Partners November 2008 - April 2009
TRG Customer Solutions November 2007 - October 2008
ICT Group, Inc. June 1991 - October 2007
Princeton Management Resources, Inc March 1994 - October 1995
Skills
Telecommunications, Data Analysis, Service Delivery, Operations Management, Customer Experience..., Continuous Improvement, Financial Services, Customer Retention, Workforce Management, BPO, Vendor Management, Quality Assurance, Account Management, Call Centers, Customer Satisfaction, Marketing, Customer Service, Customer Experience, Leadership, Management, Training, Executive Management, Inbound Marketing, Strategy, CRM, Outsourcing, Sales, Process Improvement, E-commerce, Direct Marketing, Recruiting, Human Resources, Business Process, Customer Acquisition
Education
Temple University - Fox School of Business and Management
Bachelor of Business Administration (B.B.A.), Marketing
Nutrisystem March 2013 - Present
Nutrisystem May 2009 - February 2013
WJM Partners November 2008 - April 2009
TRG Customer Solutions November 2007 - October 2008
ICT Group, Inc. June 1991 - October 2007
Princeton Management Resources, Inc March 1994 - October 1995
Skills
Telecommunications, Data Analysis, Service Delivery, Operations Management, Customer Experience..., Continuous Improvement, Financial Services, Customer Retention, Workforce Management, BPO, Vendor Management, Quality Assurance, Account Management, Call Centers, Customer Satisfaction, Marketing, Customer Service, Customer Experience, Leadership, Management, Training, Executive Management, Inbound Marketing, Strategy, CRM, Outsourcing, Sales, Process Improvement, E-commerce, Direct Marketing, Recruiting, Human Resources, Business Process, Customer Acquisition
Education
Temple University - Fox School of Business and Management
Bachelor of Business Administration (B.B.A.), Marketing
Tom Foster Tom Foster's ICT Group Inc. Experience 1987 - 1990
Job C3 Director, Customer Development at GoDaddy
Industry Internet
Experience
C3 DIRECTOR - CUSTOMER DEVELOPMENT AT GODADDY July 2013 - Present
ALLIANCE HEALTH NETWORKS February 2012 - November 2012
ANCESTRY.COM January 2008 - June 2011
ANCESTRY.COM May 2005 - January 2008
MODUS MEDIA INTERNATIONAL 1997 - 2001
HIGHLIGHTS FOR CHILDREN MAGAZINE 1994 - 1996
Grolier 1992 - 1994
ICT GROUP INC 1987 - 1990
Skills
Call Center, E-commerce, CRM, Operations Management, Management, B2B, Outsourcing, Customer Retention, Leadership, Strategic Planning, Sales Operations, Customer Service, Social Media, Contact Centers, Lead Generation, Customer Experience, Customer Acquisition, Start-ups, Strategic Partnerships, Product Management, Business Development, Executive Management, Customer Satisfaction, Account Management, Call Centers, Program Management, Strategy, Process Improvement, Sales, Email Marketing, Web Analytics, P&L Management, Forecasting, Competitive Analysis, Team Building, Cross-functional Team..., Analytics, Team Leadership, Direct Marketing, Vendor Management, Team Management, Negotiation, Product Marketing, Inbound Marketing
Education
Gannon University
BA - COMMUNICATIONS
C3 DIRECTOR - CUSTOMER DEVELOPMENT AT GODADDY July 2013 - Present
ALLIANCE HEALTH NETWORKS February 2012 - November 2012
ANCESTRY.COM January 2008 - June 2011
ANCESTRY.COM May 2005 - January 2008
MODUS MEDIA INTERNATIONAL 1997 - 2001
HIGHLIGHTS FOR CHILDREN MAGAZINE 1994 - 1996
Grolier 1992 - 1994
ICT GROUP INC 1987 - 1990
Skills
Call Center, E-commerce, CRM, Operations Management, Management, B2B, Outsourcing, Customer Retention, Leadership, Strategic Planning, Sales Operations, Customer Service, Social Media, Contact Centers, Lead Generation, Customer Experience, Customer Acquisition, Start-ups, Strategic Partnerships, Product Management, Business Development, Executive Management, Customer Satisfaction, Account Management, Call Centers, Program Management, Strategy, Process Improvement, Sales, Email Marketing, Web Analytics, P&L Management, Forecasting, Competitive Analysis, Team Building, Cross-functional Team..., Analytics, Team Leadership, Direct Marketing, Vendor Management, Team Management, Negotiation, Product Marketing, Inbound Marketing
Education
Gannon University
BA - COMMUNICATIONS
Joe Medica Joe Medica's ICT Group Inc. Experience March 2002 - March 2003
Job
Industry Information Technology and Services
Experience
Geisinger Health Plan February 2013 - Present
Geisinger Health Plan March 2012 - February 2013
Armstrong World Industries August 2009 - February 2012
Dorman Products January 2009 - August 2009
Volvo Information Technology August 2005 - January 2009
IMS Health, Inc. March 2003 - August 2005
Bank One March 2003 - August 2003
ICT Group, Inc March 2002 - March 2003
Adelphia Communications Corp December 2000 - February 2002
Broadwing Communications, Inc August 1999 - December 2000
Skills
Business Analysis, Requirements Analysis, Requirements Gathering, Process Improvement, SharePoint, Business Process, Visio, Agile, Team Leadership, Testing, Mentoring, Documentation, Software Documentation, Information Technology, Healthcare Information..., Project Management, Business Architecture, Business Process..., Business Process..., Agile Methodologies, CRM, Management, Agile Project Management, Databases, PMO, Quality Assurance, Analysis, Business Requirements, User Acceptance Testing, Resource Management, Strategy, Business Intelligence, Leadership, Vendor Management, Project Portfolio..., E-commerce, PMP, Integration, Software Project..., IT Management, SDLC, IT Strategy, Systems Analysis, Enterprise Architecture, Cross-functional Team..., Requirements Management, MS Project, Business Process Mapping, Strategic Planning, Business Process Design
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1993
BA, History, Classics
Mainland Regional 1984 — 1988
Diploma, High School
Geisinger Health Plan February 2013 - Present
Geisinger Health Plan March 2012 - February 2013
Armstrong World Industries August 2009 - February 2012
Dorman Products January 2009 - August 2009
Volvo Information Technology August 2005 - January 2009
IMS Health, Inc. March 2003 - August 2005
Bank One March 2003 - August 2003
ICT Group, Inc March 2002 - March 2003
Adelphia Communications Corp December 2000 - February 2002
Broadwing Communications, Inc August 1999 - December 2000
Skills
Business Analysis, Requirements Analysis, Requirements Gathering, Process Improvement, SharePoint, Business Process, Visio, Agile, Team Leadership, Testing, Mentoring, Documentation, Software Documentation, Information Technology, Healthcare Information..., Project Management, Business Architecture, Business Process..., Business Process..., Agile Methodologies, CRM, Management, Agile Project Management, Databases, PMO, Quality Assurance, Analysis, Business Requirements, User Acceptance Testing, Resource Management, Strategy, Business Intelligence, Leadership, Vendor Management, Project Portfolio..., E-commerce, PMP, Integration, Software Project..., IT Management, SDLC, IT Strategy, Systems Analysis, Enterprise Architecture, Cross-functional Team..., Requirements Management, MS Project, Business Process Mapping, Strategic Planning, Business Process Design
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1993
BA, History, Classics
Mainland Regional 1984 — 1988
Diploma, High School
Tyler Burtchell Tyler Burtchell's ICT Group Inc. Experience May 2003 - September 2003
Job SEO Manager, Ecommerce
Industry Marketing and Advertising
Experience
Purch August 2015 - Present
BuyerZone.com July 2011 - August 2015
iProspect August 2009 - July 2011
BIGFIN Marketing Communications November 2008 - January 2009
Independent Consultant 2009 - 2009
iProspect September 2007 - September 2008
Carat Fusion June 2006 - December 2006
Aviva Life Insurance Company June 2004 - December 2004
ICT Group, Inc May 2003 - September 2003
Skills
SEM, PPC, SEO, Online Advertising, Affiliate Marketing, Organic Search, Google Adwords, Digital Marketing, Web Analytics, Google Analytics, Analytics, Lead Generation, Social Media Marketing, Strategy, Online Marketing
Education
Northeastern University 2002 — 2007
BSBA, Marketing & Management
American University of Paris 2005 — 2005
Foreign Studies
Purch August 2015 - Present
BuyerZone.com July 2011 - August 2015
iProspect August 2009 - July 2011
BIGFIN Marketing Communications November 2008 - January 2009
Independent Consultant 2009 - 2009
iProspect September 2007 - September 2008
Carat Fusion June 2006 - December 2006
Aviva Life Insurance Company June 2004 - December 2004
ICT Group, Inc May 2003 - September 2003
Skills
SEM, PPC, SEO, Online Advertising, Affiliate Marketing, Organic Search, Google Adwords, Digital Marketing, Web Analytics, Google Analytics, Analytics, Lead Generation, Social Media Marketing, Strategy, Online Marketing
Education
Northeastern University 2002 — 2007
BSBA, Marketing & Management
American University of Paris 2005 — 2005
Foreign Studies
Liz Bowman Liz Bowman's ICT Group Inc. Experience November 2003 - May 2004
Job Billing & Denial Administrator at The Children's Hospital of Philadelphia
Industry Business Supplies and Equipment
Experience
The Children's Hospital of Philadelphia April 2015 - Present
The Children's Hospital of Philadelphia May 2013 - April 2015
US Census Bureau May 2011 - May 2013
Thomas Glenn Collection December 2009 - December 2011
US Census Bureau April 2010 - July 2010
WorkflowOne September 2007 - March 2009
WorkflowOne March 2006 - September 2007
ICT Group, Inc November 2003 - May 2004
Skills
SQL, Excel, Access, Outlook, PowerPoint, Word, Supply Chain Management, Cost Savings, Customer Service, Direct Marketing, Print, Procurement, Print Procurement, Warehouse Management, Oracle, AS400, Customer Relations, Vendor Relations, Inventory Management, Inventory Analysis, Buying, Purchasing, Print Purchasing, Detail Orientation, Attention To Detail, Customer Oriented, Team Oriented, Client Relationship..., Building Relationships, Relationship Cultivation, Sales Support, Inside Sales, Dreamweaver, Photoshop, Adobe Acrobat, Microsoft Excel, Microsoft Word, Negotiation, Team-oriented, Real Estate, Contract Negotiation, Sales Operations, Training, Sales Management, IBM iSeries, Sourcing, Interviews, CRM, Project Management, Analysis
Education
Holy Family University 2010 — 2012
MBA, Masters in Business Administration
Rosemont College 2007 — 2009
Bachelor of Science, Business Management
Hopewell Valley Central High School 1995 — 1999
High School Diploma
The Children's Hospital of Philadelphia April 2015 - Present
The Children's Hospital of Philadelphia May 2013 - April 2015
US Census Bureau May 2011 - May 2013
Thomas Glenn Collection December 2009 - December 2011
US Census Bureau April 2010 - July 2010
WorkflowOne September 2007 - March 2009
WorkflowOne March 2006 - September 2007
ICT Group, Inc November 2003 - May 2004
Skills
SQL, Excel, Access, Outlook, PowerPoint, Word, Supply Chain Management, Cost Savings, Customer Service, Direct Marketing, Print, Procurement, Print Procurement, Warehouse Management, Oracle, AS400, Customer Relations, Vendor Relations, Inventory Management, Inventory Analysis, Buying, Purchasing, Print Purchasing, Detail Orientation, Attention To Detail, Customer Oriented, Team Oriented, Client Relationship..., Building Relationships, Relationship Cultivation, Sales Support, Inside Sales, Dreamweaver, Photoshop, Adobe Acrobat, Microsoft Excel, Microsoft Word, Negotiation, Team-oriented, Real Estate, Contract Negotiation, Sales Operations, Training, Sales Management, IBM iSeries, Sourcing, Interviews, CRM, Project Management, Analysis
Education
Holy Family University 2010 — 2012
MBA, Masters in Business Administration
Rosemont College 2007 — 2009
Bachelor of Science, Business Management
Hopewell Valley Central High School 1995 — 1999
High School Diploma
Alycia Basile Alycia Basile's ICT Group Inc. Experience March 2000 - July 2002
Job Director of Customer Success at JAG Products, LLC
Industry Information Technology and Services
Experience
JAG Products, LLC September 2012 - Present
JAG Products - ClinicTracker September 2012 - Present
Carrols Corporation February 2010 - February 2012
Carrols Corporation August 2008 - February 2012
Carrols Restaurant Group July 2007 - February 2012
Carrols Restaurant Group July 2007 - July 2008
McNeil and Company July 2006 - July 2007
Allstate Insurance Company July 2002 - July 2006
Allstate 2001 - 2005
ICT Group Inc March 2000 - July 2002
Skills
Customer Service, Customer Satisfaction, Insurance, Troubleshooting, Database Administration, Process Scheduler, Crystal Reports, Management, Leadership, SQL, Sales, Coaching, Change Management, Staff Management, IIS, Analysis, Process Improvement
Education
Southern New Hampshire University 2004 — 2008
B.S., Business Admin and Information Technology
Southern New Hampshire University
A.S, Object oriented programming
JAG Products, LLC September 2012 - Present
JAG Products - ClinicTracker September 2012 - Present
Carrols Corporation February 2010 - February 2012
Carrols Corporation August 2008 - February 2012
Carrols Restaurant Group July 2007 - February 2012
Carrols Restaurant Group July 2007 - July 2008
McNeil and Company July 2006 - July 2007
Allstate Insurance Company July 2002 - July 2006
Allstate 2001 - 2005
ICT Group Inc March 2000 - July 2002
Skills
Customer Service, Customer Satisfaction, Insurance, Troubleshooting, Database Administration, Process Scheduler, Crystal Reports, Management, Leadership, SQL, Sales, Coaching, Change Management, Staff Management, IIS, Analysis, Process Improvement
Education
Southern New Hampshire University 2004 — 2008
B.S., Business Admin and Information Technology
Southern New Hampshire University
A.S, Object oriented programming
Sally English Sally English's ICT Group Inc. Experience November 2006 - August 2009
Job CSM at FoodWise
Industry Telecommunications
Experience
FoodWise May 2013 - Present
Shoe Show Inc. August 2009 - December 2011
Ict Group Inc. November 2006 - August 2009
Skills
Coaching, Training, Leadership, Management, Leadership Development, Event Planning, Access, Data Analysis, Nonprofits, Higher Education, Sales, Retail, Time Management, Talent Acquisition
Education
University of Arkansas at Little Rock 2009 — 2014
Bachelor's degree of Sociology, Sociology
University of Arkansas Community College-Morrilton 2006 — 2009
Associate DegreeAssociate of Arts, General Education
FoodWise May 2013 - Present
Shoe Show Inc. August 2009 - December 2011
Ict Group Inc. November 2006 - August 2009
Skills
Coaching, Training, Leadership, Management, Leadership Development, Event Planning, Access, Data Analysis, Nonprofits, Higher Education, Sales, Retail, Time Management, Talent Acquisition
Education
University of Arkansas at Little Rock 2009 — 2014
Bachelor's degree of Sociology, Sociology
University of Arkansas Community College-Morrilton 2006 — 2009
Associate DegreeAssociate of Arts, General Education
Terri Pennypacker's ICT Group Inc. Experience August 2002 - March 2005
Job
Industry Banking
Experience
Fulton Financial Corp November 2005 - Present
ICT Group, Inc. August 2002 - March 2005
Harte-Hanks, Inc. October 1995 - August 2002
Union Fidelity Life Insurance Company 1992 - 1995
Advanta Corp February 1992 - August 1992
AIG Marketing August 1989 - February 1992
Colonial Penn Insurance Company October 1985 - August 1989
Skills
Management, Marketing, Process Improvement, Vendor Management, Account Management, Marketing Strategy, E-commerce, Customer Service, Call Centers, Business Strategy, Leadership, Sales, Project Planning, Entrepreneurship, Financial Services, CRM, Business Development
Education
Rowan University 1981 — 1985
BS, Business Administration - Marketing
Fulton Financial Corp November 2005 - Present
ICT Group, Inc. August 2002 - March 2005
Harte-Hanks, Inc. October 1995 - August 2002
Union Fidelity Life Insurance Company 1992 - 1995
Advanta Corp February 1992 - August 1992
AIG Marketing August 1989 - February 1992
Colonial Penn Insurance Company October 1985 - August 1989
Skills
Management, Marketing, Process Improvement, Vendor Management, Account Management, Marketing Strategy, E-commerce, Customer Service, Call Centers, Business Strategy, Leadership, Sales, Project Planning, Entrepreneurship, Financial Services, CRM, Business Development
Education
Rowan University 1981 — 1985
BS, Business Administration - Marketing
Pamela Drager's ICT Group Inc. Experience August 2006 - February 2010
Job Manager, eLearning/Instructional Design Healthcare Vertical at Sutherland Global Services
Industry Professional Training & Coaching
Experience
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Lonny Wardle's ICT Group Inc. Experience November 2002 - October 2004
Job Information Technology Systems Support Engineer
Industry Information Technology and Services
Experience
AMX, AutoPatch Group July 2006 - Present
AMX 2006 - Present
Pacific Northwest Jewelers May 2005 - September 2005
ICT Group, Inc November 2002 - October 2004
Pacific Northwest Jewelers July 1986 - September 2002
Virtual Education Software, Inc. February 1999 - March 2001
CompuActive Marketing Services December 1991 - December 2000
Education
Eastern Washington University 2003 — 2006
BS.CIS, Computer Information Systems
Spokane Community College 2002 — 2003
AA, Liberal Arts
AMX, AutoPatch Group July 2006 - Present
AMX 2006 - Present
Pacific Northwest Jewelers May 2005 - September 2005
ICT Group, Inc November 2002 - October 2004
Pacific Northwest Jewelers July 1986 - September 2002
Virtual Education Software, Inc. February 1999 - March 2001
CompuActive Marketing Services December 1991 - December 2000
Education
Eastern Washington University 2003 — 2006
BS.CIS, Computer Information Systems
Spokane Community College 2002 — 2003
AA, Liberal Arts
Christina Cowell's ICT Group Inc. Experience January 2007 - December 2007
Job Product Manager at Aspect Software
Industry Computer Software
Experience
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Aspect Software February 2015 - Present
inContact April 2013 - January 2015
Sykes (formerly ICT Group, Inc.) December 2007 - April 2013
ICT Group, Inc. January 2007 - December 2007
TPG TeleManagement April 2001 - January 2007
Philadelphia Phillies April 1998 - April 2001
Skills
Call Center, Outsourcing, Vendor Management, Telemarketing, Customer Satisfaction, CRM, Account Management, Process Improvement, Operations Management, Customer Experience, Call Centers, Management, Contact Centers, Program Management, Strategy, Leadership, Product Marketing, Quality Assurance, Training, Coaching, Forecasting, Sales, Team Leadership, Salesforce.com, Telecommunications, Workforce Management, Customer Retention, SaaS
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.85
Holy Family University 1997 — 2001
BS, Management/ Marketing
Claudia Harhigh's ICT Group Inc. Experience March 2000 - January 2009
Job Senior Software Engineer at M&T Bank
Industry Computer Software
Experience
M&T Bank February 2013 - Present
Hilbert College October 2009 - February 2013
ICT Group Inc March 2000 - January 2009
Tower Group International May 1996 - February 2000
SUNY University at Buffalo March 1995 - May 1996
SUNY Geneseo 1994 - 1995
Alfred State College 1992 - 1995
Skills
Visual Basic, Data Analysis, SQL, VB.NET, Oracle, Analysis, Microsoft SQL Server, Programming, Crystal Reports, Stored Procedures, SDLC, Active Directory, T-SQL, Argos, Access, SharePoint, Troubleshooting, Database Design, Databases, IIS, Visio, Software Development, Systems Analysis, SSIS
Education
State University of New York College at Buffalo 1989 — 1993
CIS, Computer Information Science
State University of New York Maritime College 1987 — 1989
Bachelor of Science (BS), CIS
M&T Bank February 2013 - Present
Hilbert College October 2009 - February 2013
ICT Group Inc March 2000 - January 2009
Tower Group International May 1996 - February 2000
SUNY University at Buffalo March 1995 - May 1996
SUNY Geneseo 1994 - 1995
Alfred State College 1992 - 1995
Skills
Visual Basic, Data Analysis, SQL, VB.NET, Oracle, Analysis, Microsoft SQL Server, Programming, Crystal Reports, Stored Procedures, SDLC, Active Directory, T-SQL, Argos, Access, SharePoint, Troubleshooting, Database Design, Databases, IIS, Visio, Software Development, Systems Analysis, SSIS
Education
State University of New York College at Buffalo 1989 — 1993
CIS, Computer Information Science
State University of New York Maritime College 1987 — 1989
Bachelor of Science (BS), CIS
Trent Isaacs's ICT Group Inc. Experience 2001 - 2007
Job RVP, Voice of Customer Analytics Application Consulting at Verint
Industry Consumer Services
Experience
Verint February 2013 - Present
Verint February 2008 - January 2013
Verint March 2008 - July 2011
CVP March 2007 - March 2008
ICT Group, Inc. 2001 - 2007
TeleSpectrum Worldwide 1997 - 2000
Skills
Call Center, BPO, Workforce Management, Customer Experience, Outsourcing, Process Improvement, Contact Centers, Speech Analytics, Solution Architecture, ITIL, Call Centers, Vendor Management, CRM, Solution Selling, Performance Management, Professional Services, Telecommunications, Business Process..., Customer Retention, Analytics, SaaS, Change Management, Unified Communications, IVR, Enterprise Software, Team Management, Managed Services, Cross-functional Team..., Strategy, Strategic Partnerships, Product Management, Cloud Computing, Program Management
Education
Southern Oregon University 1986 — 1989
Verint February 2013 - Present
Verint February 2008 - January 2013
Verint March 2008 - July 2011
CVP March 2007 - March 2008
ICT Group, Inc. 2001 - 2007
TeleSpectrum Worldwide 1997 - 2000
Skills
Call Center, BPO, Workforce Management, Customer Experience, Outsourcing, Process Improvement, Contact Centers, Speech Analytics, Solution Architecture, ITIL, Call Centers, Vendor Management, CRM, Solution Selling, Performance Management, Professional Services, Telecommunications, Business Process..., Customer Retention, Analytics, SaaS, Change Management, Unified Communications, IVR, Enterprise Software, Team Management, Managed Services, Cross-functional Team..., Strategy, Strategic Partnerships, Product Management, Cloud Computing, Program Management
Education
Southern Oregon University 1986 — 1989
Chuck Feitner's ICT Group Inc. Experience September 1996 - Present
Job Employee Benefits Executive (Retired)
Industry Telecommunications
Experience
ICT Group, Inc. September 1996 - Present
Skills
Human Resources, Start-ups, Process Improvement, Leadership, Management, PowerPoint, Employee Benefits
Education
Lehigh University
Rutgers, The State University of New Jersey-Newark
MBA, Finance, Accounting
ICT Group, Inc. September 1996 - Present
Skills
Human Resources, Start-ups, Process Improvement, Leadership, Management, PowerPoint, Employee Benefits
Education
Lehigh University
Rutgers, The State University of New Jersey-Newark
MBA, Finance, Accounting
Christopher McDemus's ICT Group Inc. Experience June 2006 - August 2007
Job Startup, Venture Capital and M&A Lawyer, Technology Entrepreneur
Industry Venture Capital & Private Equity
Experience
Baer Crossey McDemus LLC May 2012 - Present
Cairn Venture Partners, LLC January 2009 - Present
MCD Law Partners, LLC September 2009 - May 2012
ClearPoint August 2007 - October 2008
ICT Group, Inc. June 2006 - August 2007
Scunci International, Inc. September 2003 - April 2006
Morgan, Lewis & Bockius LLP September 2000 - September 2003
Cozen O'Connor September 1997 - September 2000
Skills
Venture Capital, Mergers, Acquisitions, Securities, Joint Ventures, Strategic Alliances, Contract Law, General Corporate..., Corporate Law, Corporate Governance, Licensing, Start-ups, Mergers & Acquisitions, Entrepreneurship, Contract Negotiation, Management, Legal Advice, Leadership, Strategic Partnerships, Business Planning, Finance, Executive Management, Strategy, Outsourcing, Private Equity, Private Placements, Angel Investing, Intellectual Property, Due Diligence, Corporate Development, Divestitures, Securities Regulation, Restructuring
Education
Widener University School of Law 1992 — 1995
J.D.
Providence College 1987 — 1991
B.A.
Lansdale Catholic High School
Baer Crossey McDemus LLC May 2012 - Present
Cairn Venture Partners, LLC January 2009 - Present
MCD Law Partners, LLC September 2009 - May 2012
ClearPoint August 2007 - October 2008
ICT Group, Inc. June 2006 - August 2007
Scunci International, Inc. September 2003 - April 2006
Morgan, Lewis & Bockius LLP September 2000 - September 2003
Cozen O'Connor September 1997 - September 2000
Skills
Venture Capital, Mergers, Acquisitions, Securities, Joint Ventures, Strategic Alliances, Contract Law, General Corporate..., Corporate Law, Corporate Governance, Licensing, Start-ups, Mergers & Acquisitions, Entrepreneurship, Contract Negotiation, Management, Legal Advice, Leadership, Strategic Partnerships, Business Planning, Finance, Executive Management, Strategy, Outsourcing, Private Equity, Private Placements, Angel Investing, Intellectual Property, Due Diligence, Corporate Development, Divestitures, Securities Regulation, Restructuring
Education
Widener University School of Law 1992 — 1995
J.D.
Providence College 1987 — 1991
B.A.
Lansdale Catholic High School
Helen Miller's ICT Group Inc. Experience 1996 - 2011
Job Manager, Customer Interaction at Cenlar FSB
Industry Telecommunications
Experience
Cenlar FSB 2014 - Present
LNC Tax Services, LLC 2013 - Present
Aegis Global Communications 2011 - 2013
ICT Group, Inc. 1996 - 2011
Purolator Inc. 1981 - 1994
Skills
Outsourcing, Telecommunications, Call Center, Operations Management, Vendor Management, Process Improvement, Customer Service, Workforce Management, Customer Experience, IVR, Customer Satisfaction, Customer Relations, Call Centers, Customer Retention, Management, Human Resources, Leadership, CRM, Technical Support, VoIP, Troubleshooting, Performance Management, BPO, Contact Centers, Project Management, Inbound Marketing, Marketing
Education
Humber College
Certification, Business Administration and Management, 3.8
Northampton Community College
Medical Office Management/Administration
Cenlar FSB 2014 - Present
LNC Tax Services, LLC 2013 - Present
Aegis Global Communications 2011 - 2013
ICT Group, Inc. 1996 - 2011
Purolator Inc. 1981 - 1994
Skills
Outsourcing, Telecommunications, Call Center, Operations Management, Vendor Management, Process Improvement, Customer Service, Workforce Management, Customer Experience, IVR, Customer Satisfaction, Customer Relations, Call Centers, Customer Retention, Management, Human Resources, Leadership, CRM, Technical Support, VoIP, Troubleshooting, Performance Management, BPO, Contact Centers, Project Management, Inbound Marketing, Marketing
Education
Humber College
Certification, Business Administration and Management, 3.8
Northampton Community College
Medical Office Management/Administration
Jack Worrell's ICT Group Inc. Experience September 2008 - January 2012
Job Independent Consultant, Federal Goverment capture at JW Associates
Industry Outsourcing/Offshoring
Experience
JW Associates January 2012 - Present
Sykes February 2010 - January 2012
ICT Group, Inc. September 2008 - January 2012
TCIM Services, Inc. June 1992 - April 2008
Skills
Business Development, Outsourcing, Leadership, BPO, Call Centers, CRM, Vendor Management, Customer Experience, Sales, Workforce Management, Consulting, Call Center, Contact Centers, Process Improvement, Account Management, New Business Development, Federal Government, Proposal Leadership, Capture Management, Business Strategy, Program Management, Customer Satisfaction, Performance Management, Marketing, Change Management, Operations Management, Team Building, Customer Service, Customer Retention
Education
Wharton School, University of Pennsylvania 2000 — 2000
Executive Education, Strategic Management Program
Indiana State University 1978 — 1979
Political Science and Government
Penn State - University Park 1973 — 1977
BA, Political Science
JW Associates January 2012 - Present
Sykes February 2010 - January 2012
ICT Group, Inc. September 2008 - January 2012
TCIM Services, Inc. June 1992 - April 2008
Skills
Business Development, Outsourcing, Leadership, BPO, Call Centers, CRM, Vendor Management, Customer Experience, Sales, Workforce Management, Consulting, Call Center, Contact Centers, Process Improvement, Account Management, New Business Development, Federal Government, Proposal Leadership, Capture Management, Business Strategy, Program Management, Customer Satisfaction, Performance Management, Marketing, Change Management, Operations Management, Team Building, Customer Service, Customer Retention
Education
Wharton School, University of Pennsylvania 2000 — 2000
Executive Education, Strategic Management Program
Indiana State University 1978 — 1979
Political Science and Government
Penn State - University Park 1973 — 1977
BA, Political Science
Antoinette (Anton) Forth's ICT Group Inc. Experience May 1995 - September 2007
Job Founder, President & COO at Walkabout Collaborative LLC
Industry Management Consulting
Experience
Walkabout Collaborative LLC January 2015 - Present
American Tea Experience January 2014 - Present
Board of Directors, Health Republic Insurance of New York October 2014 - Present
RT Enterprises of NY, LLC July 2008 - January 2015
Sykes 2008 - 2013
TRG Customer Solutions September 2007 - July 2008
ICT Group, Inc. May 1995 - September 2007
Smartline, a Nationar Group (acquired by ICT) November 1993 - May 1995
Bryant & Stratton Business Institute November 1990 - November 1993
Empire of America May 1981 - November 1990
Skills
Call Center, Outsourcing, BPO, Sales Management, Contract Negotiation, Business Development, Management, Strategy, Leadership, Customer Retention, CRM, Vendor Management, Business Strategy, Start-ups, Financial Services, Solution Selling, Account Management, Process Improvement, Call Centers, SaaS, New Business Development, Performance Management, Customer Experience, Team Building, Strategic Leadership, Team Management, Product Development, Team Leadership, Sales, Business Analysis, Strategic Partnerships, Training, Cross-functional Team..., Operations Management, Lead Generation, Business Process..., Executive Management, Marketing, B2B, Sales Process, Change Management, Strategic Planning, Human Resources, Consulting, Program Management
Education
Empire College of NY B.S./M.C. Global Brand Marketing; ongoing Wharton School U-Penn
MOOC Verified Signature Track Certificate - Coursera, Marketing specializing in Branding, Customer Centricity and Go to Market Strategies
State University of New York Empire State College 2012 — 2013
Graduate Studies Certificate, Global Brand Marketing
State University of New York Empire State College 1990 — 1993
B.S., Business, Management & Economics; Concentration: Marketing
Tea Association of Canada 2014 — 2015
Tea Sommelier Certification
Six Sigma Lean & DFSS 2009 — 2009
Lean/DFSS Certification, Six Sigma Process Improvement & Design
WSW 1976 — 1980
Walkabout Collaborative LLC January 2015 - Present
American Tea Experience January 2014 - Present
Board of Directors, Health Republic Insurance of New York October 2014 - Present
RT Enterprises of NY, LLC July 2008 - January 2015
Sykes 2008 - 2013
TRG Customer Solutions September 2007 - July 2008
ICT Group, Inc. May 1995 - September 2007
Smartline, a Nationar Group (acquired by ICT) November 1993 - May 1995
Bryant & Stratton Business Institute November 1990 - November 1993
Empire of America May 1981 - November 1990
Skills
Call Center, Outsourcing, BPO, Sales Management, Contract Negotiation, Business Development, Management, Strategy, Leadership, Customer Retention, CRM, Vendor Management, Business Strategy, Start-ups, Financial Services, Solution Selling, Account Management, Process Improvement, Call Centers, SaaS, New Business Development, Performance Management, Customer Experience, Team Building, Strategic Leadership, Team Management, Product Development, Team Leadership, Sales, Business Analysis, Strategic Partnerships, Training, Cross-functional Team..., Operations Management, Lead Generation, Business Process..., Executive Management, Marketing, B2B, Sales Process, Change Management, Strategic Planning, Human Resources, Consulting, Program Management
Education
Empire College of NY B.S./M.C. Global Brand Marketing; ongoing Wharton School U-Penn
MOOC Verified Signature Track Certificate - Coursera, Marketing specializing in Branding, Customer Centricity and Go to Market Strategies
State University of New York Empire State College 2012 — 2013
Graduate Studies Certificate, Global Brand Marketing
State University of New York Empire State College 1990 — 1993
B.S., Business, Management & Economics; Concentration: Marketing
Tea Association of Canada 2014 — 2015
Tea Sommelier Certification
Six Sigma Lean & DFSS 2009 — 2009
Lean/DFSS Certification, Six Sigma Process Improvement & Design
WSW 1976 — 1980
Paul Ebersole's ICT Group Inc. Experience
Job Director, Infrastructure Planning and Project Mgmt at ICT Group Inc
Industry Marketing and Advertising
Experience
ICT Group Inc
Skills
Workforce Management, Call Center, Project Management, Management, Strategic Planning, Contact Centers, Vendor Management, Customer Satisfaction, Customer Experience, BPO, Outsourcing, Telemarketing, CRM, Quality Assurance, Team Leadership, Call Centers, Telecommunications, SDLC, Inbound Marketing, Process Improvement
Education
Temple University 1990 — 1992
Telecommunications
Bucks County Community College 1987 — 1989
Telecommunications
ICT Group Inc
Skills
Workforce Management, Call Center, Project Management, Management, Strategic Planning, Contact Centers, Vendor Management, Customer Satisfaction, Customer Experience, BPO, Outsourcing, Telemarketing, CRM, Quality Assurance, Team Leadership, Call Centers, Telecommunications, SDLC, Inbound Marketing, Process Improvement
Education
Temple University 1990 — 1992
Telecommunications
Bucks County Community College 1987 — 1989
Telecommunications
Dave Rovine's ICT Group Inc. Experience February 2001 - April 2009
Job Senior Systems Administrator @ Asplundh
Industry Information Services
Experience
Asplundh September 2014 - Present
American Water June 2011 - September 2014
Corporate Claims Management Inc March 2010 - March 2011
ICT Group, Inc. February 2001 - April 2009
Technical Resource Group February 2000 - February 2001
GlaxoSmithKlein 1999 - 2000
Skills
Citrix, Disaster Recovery, ITIL, VMware, Microsoft Exchange, IT Operations, Troubleshooting, IIS, Service Desk, Websphere, Oracle, Network Administration, Websense, Blackberry Enterprise..., Team Management, Siebel, Terminal Server, Call Center..., Technical Architecture, Microsoft Cluster, Remedy Administration..., Remedy ADDM and Mobility, IIS and Tomcat, TCP/IP, DNS, and DHCP, SAP Portal proficiency, Network Troubleshooting, Window 2012 Server, Vsphere 5.5., Exchange 2010, Zscaler, Tivoli, Project Management, Infrastructure, Call Centers, Data Center, Vendor Management, Active Directory, Servers, Windows Server, Networking, System Administration
Education
Computer Learning Center 1999 — 1999
Network Administration, MCSE
Pennsylvania State University-Great Valley Graduate Center 1990 — 1995
Communications, Broadcast Cable
Asplundh September 2014 - Present
American Water June 2011 - September 2014
Corporate Claims Management Inc March 2010 - March 2011
ICT Group, Inc. February 2001 - April 2009
Technical Resource Group February 2000 - February 2001
GlaxoSmithKlein 1999 - 2000
Skills
Citrix, Disaster Recovery, ITIL, VMware, Microsoft Exchange, IT Operations, Troubleshooting, IIS, Service Desk, Websphere, Oracle, Network Administration, Websense, Blackberry Enterprise..., Team Management, Siebel, Terminal Server, Call Center..., Technical Architecture, Microsoft Cluster, Remedy Administration..., Remedy ADDM and Mobility, IIS and Tomcat, TCP/IP, DNS, and DHCP, SAP Portal proficiency, Network Troubleshooting, Window 2012 Server, Vsphere 5.5., Exchange 2010, Zscaler, Tivoli, Project Management, Infrastructure, Call Centers, Data Center, Vendor Management, Active Directory, Servers, Windows Server, Networking, System Administration
Education
Computer Learning Center 1999 — 1999
Network Administration, MCSE
Pennsylvania State University-Great Valley Graduate Center 1990 — 1995
Communications, Broadcast Cable
Steve Ruszin's ICT Group Inc. Experience 1998 - 2000
Job Manager, Area IT US at Sykes Enterprises, Incorporated
Industry Information Technology and Services
Experience
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
James Molony's ICT Group Inc. Experience April 1987 - February 2010
Job Dir of Voice Communications at EGS
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Thomas McDermott's ICT Group Inc. Experience November 2004 - October 2009
Job Director Enterprise Operations at Belk
Industry Information Technology and Services
Experience
Belk July 2015 - Present
Teva Pharmaceuticals June 2013 - July 2015
Teva Pharmaceuticals October 2011 - June 2013
Teva Pharmaceuticals USA October 2009 - October 2011
ICT Group, Inc. November 2004 - October 2009
Dow Jones February 1996 - November 2004
Micro Control, Inc. February 1995 - February 1996
Dataram 1992 - 1995
Education
Rider University 1989 — 1994
B.S., Computer Information Systems
Notre Dame High School 1982 — 1986
Belk July 2015 - Present
Teva Pharmaceuticals June 2013 - July 2015
Teva Pharmaceuticals October 2011 - June 2013
Teva Pharmaceuticals USA October 2009 - October 2011
ICT Group, Inc. November 2004 - October 2009
Dow Jones February 1996 - November 2004
Micro Control, Inc. February 1995 - February 1996
Dataram 1992 - 1995
Education
Rider University 1989 — 1994
B.S., Computer Information Systems
Notre Dame High School 1982 — 1986
Jennifer Mininger's ICT Group Inc. Experience April 2000 - April 2008
Job HR and Benefits Professional
Industry Wholesale
Experience
* September 2013 - Present
Heraeus September 2011 - September 2013
Comcast Cable 2008 - September 2011
ICT Group, Inc. April 2000 - April 2008
Skills
HRIS, Benefits Administration, Employee Benefits, Human Resources, Performance Management, Employee Relations, Onboarding, Deferred Compensation, FMLA, New Hire Orientations, Personnel Management, Applicant Tracking..., Workforce Planning, Management, Talent Acquisition, Talent Management, Employee Engagement, ADP Payroll, Succession Planning
Education
Temple University - Fox School of Business and Management 1996 — 2000
Bachelor of Science in Business, Human Resource Managment and Marketing Majors; Psychology Minor
* September 2013 - Present
Heraeus September 2011 - September 2013
Comcast Cable 2008 - September 2011
ICT Group, Inc. April 2000 - April 2008
Skills
HRIS, Benefits Administration, Employee Benefits, Human Resources, Performance Management, Employee Relations, Onboarding, Deferred Compensation, FMLA, New Hire Orientations, Personnel Management, Applicant Tracking..., Workforce Planning, Management, Talent Acquisition, Talent Management, Employee Engagement, ADP Payroll, Succession Planning
Education
Temple University - Fox School of Business and Management 1996 — 2000
Bachelor of Science in Business, Human Resource Managment and Marketing Majors; Psychology Minor
Lori Sauers's ICT Group Inc. Experience January 1999 - March 2010
Job Global Operations Training at Sykes
Industry Professional Training & Coaching
Experience
Sykes February 2010 - Present
ICT Group, Inc. January 1999 - March 2010
Education
Niagara University 1986 — 1990
Sykes February 2010 - Present
ICT Group, Inc. January 1999 - March 2010
Education
Niagara University 1986 — 1990
Kathleen Ritz's ICT Group Inc. Experience April 1985 - June 2010
Job Director, Lead Medical Contact for Europe and AsiaPacific Regions at BristolMyers Squibb
Industry Pharmaceuticals
Experience
Bristol-Myers Squibb March 2015 - Present
Bristol-Myers Squibb June 2013 - February 2015
KMR Consulting July 2010 - June 2013
ICT Group, Inc April 1985 - June 2010
Skills
BPO, Outsourcing, Customer Experience, Workforce Management, Strategic Planning, Vendor Management, Telemarketing, New Business Development, Inbound Marketing, Offshoring, Contact Centers, Lead Generation, Operations Management, Relationship Management, Contract Negotiation, Process Improvement, Management, Leadership, P&L Management, Change Management, Recruiting, Sales Operations, Employee Engagement, Training, Performance Management, Business Development, Team Building, Coaching, Customer Satisfaction, Executive Management, Account Management, Customer Retention
Education
Saint Joseph's University 1978 — 1982
BS, Marketing
Bristol-Myers Squibb March 2015 - Present
Bristol-Myers Squibb June 2013 - February 2015
KMR Consulting July 2010 - June 2013
ICT Group, Inc April 1985 - June 2010
Skills
BPO, Outsourcing, Customer Experience, Workforce Management, Strategic Planning, Vendor Management, Telemarketing, New Business Development, Inbound Marketing, Offshoring, Contact Centers, Lead Generation, Operations Management, Relationship Management, Contract Negotiation, Process Improvement, Management, Leadership, P&L Management, Change Management, Recruiting, Sales Operations, Employee Engagement, Training, Performance Management, Business Development, Team Building, Coaching, Customer Satisfaction, Executive Management, Account Management, Customer Retention
Education
Saint Joseph's University 1978 — 1982
BS, Marketing
Leonard M. Padron's ICT Group Inc. Experience March 2005 - March 2007
Job Vice President of Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
Jim Logue's ICT Group Inc. Experience January 2009 - April 2010
Job Head of Internal Audit at Sequa Corporation
Industry Aviation & Aerospace
Experience
Sequa Corporation September 2011 - Present
Print Mail Systems, Inc April 2010 - September 2011
ICT Group, Inc January 2009 - April 2010
ICT Group, Inc January 2007 - December 2008
ICT Group, Inc December 2003 - January 2007
ARAMARK, Inc January 2001 - January 2003
ARAMARK, Inc January 1999 - January 2001
ARAMARK, Inc January 1999 - January 1999
ARAMARK, Inc January 1998 - January 1999
ARAMARK, Inc January 1989 - January 1998
Skills
Business Process..., Management, Contract Negotiation, Mergers & Acquisitions, Project Management, Forecasting, Financial Reporting
Education
Temple University 1996 — 1998
EMBA, Business Administration
Wharton School, University of Pennsylvania
Bachelor Degree, Accounting
Sequa Corporation September 2011 - Present
Print Mail Systems, Inc April 2010 - September 2011
ICT Group, Inc January 2009 - April 2010
ICT Group, Inc January 2007 - December 2008
ICT Group, Inc December 2003 - January 2007
ARAMARK, Inc January 2001 - January 2003
ARAMARK, Inc January 1999 - January 2001
ARAMARK, Inc January 1999 - January 1999
ARAMARK, Inc January 1998 - January 1999
ARAMARK, Inc January 1989 - January 1998
Skills
Business Process..., Management, Contract Negotiation, Mergers & Acquisitions, Project Management, Forecasting, Financial Reporting
Education
Temple University 1996 — 1998
EMBA, Business Administration
Wharton School, University of Pennsylvania
Bachelor Degree, Accounting
Jackie Amendolari Trainer's ICT Group Inc. Experience January 1998 - January 1999
Job Multidisciplinary Marketing Communications Professional with Demonstrated Leadership and Messaging/Branding Expertise
Industry Public Relations and Communications
Experience
International SOS April 2010 - Present
ICT Group 1999 - February 2010
ICT GROUP, INC January 1998 - January 1999
ICT GROUP, INC January 1995 - January 1998
ICT GROUP, INC January 1994 - January 1995
NATIONAL BUSINESS SERVICES (ADVERTISING SPECIALTY INSTITUTE) January 1993 - January 1994
National Business Services (ASI) January 1992 - January 1993
Skills
Internal Communications, Direct Marketing, Corporate Communications, Marketing Communications, Media Relations, Team Building, Project Planning, Leadership, Sales, Social Media, Lead Generation, Marketing, Budgets, Management, Trade Shows, Online Advertising, Program Management, Vendor Management, CRM, Brand Development, Marketing Strategy, Advertising, Copywriting, Press Releases, Strategic Communications, Corporate Branding, Event Management, Customer Relations
Education
Drexel University 1993 — 1995
MS, Marketing and Publication Management
Rider University 1989 — 1992
BA, English Writing
International SOS April 2010 - Present
ICT Group 1999 - February 2010
ICT GROUP, INC January 1998 - January 1999
ICT GROUP, INC January 1995 - January 1998
ICT GROUP, INC January 1994 - January 1995
NATIONAL BUSINESS SERVICES (ADVERTISING SPECIALTY INSTITUTE) January 1993 - January 1994
National Business Services (ASI) January 1992 - January 1993
Skills
Internal Communications, Direct Marketing, Corporate Communications, Marketing Communications, Media Relations, Team Building, Project Planning, Leadership, Sales, Social Media, Lead Generation, Marketing, Budgets, Management, Trade Shows, Online Advertising, Program Management, Vendor Management, CRM, Brand Development, Marketing Strategy, Advertising, Copywriting, Press Releases, Strategic Communications, Corporate Branding, Event Management, Customer Relations
Education
Drexel University 1993 — 1995
MS, Marketing and Publication Management
Rider University 1989 — 1992
BA, English Writing
Monica Cichowlas's ICT Group Inc. Experience 1994 - 1995
Job Customer Service & Contact Center Expert | Customer Service Mgr., City of Jacksonville
Industry Government Administration
Experience
City of Jacksonville, FL October 2000 - Present
Merrill Lynch 1996 - October 2000
ICT Group, Inc. 1994 - 1995
Skills
Customer Service, Government, Customer Satisfaction, Local Government, Community Outreach, Policy
Education
University of Phoenix
Certificate, Call Center Management
International Academy of Merchandising & Design
Associate of Science (A.S.), Merchandise Management
City of Jacksonville, FL October 2000 - Present
Merrill Lynch 1996 - October 2000
ICT Group, Inc. 1994 - 1995
Skills
Customer Service, Government, Customer Satisfaction, Local Government, Community Outreach, Policy
Education
University of Phoenix
Certificate, Call Center Management
International Academy of Merchandising & Design
Associate of Science (A.S.), Merchandise Management
Matthew Bialowas's ICT Group Inc. Experience 2005 - 2007
Job IT Department at Media Communications, Corp
Industry Telecommunications
Experience
Media Communications Corporation October 2007 - Present
ICT Group, Inc 2005 - 2007
Skills
Microsoft SQL Server, T-SQL, ASP, VBScript, IIS, MVC, ADO.NET, VB.NET, SQL, ASP.NET MVC, Active Directory, Database Design, WinForms, Visual Basic, Microsoft Technologies, SSRS, LINQ, C#, .NET, Visual Studio, Databases, TCP/IP, OOP, Database Administration, Programming, Windows Services, Windows Server, Visual C#, Relational Databases, Network Administration, Entity Framework, VoIP, Android, Networking, Cisco Networking, Programming Languages, Xen, Visual Basic 6.0, XP, Object Oriented Design, PCI Compliance, Call Centers, health insurance, Windows 7, Windows 8.1, Information Technology, Customer Service, Help Desk Support, Computer Repair, Windows XP
Education
ECPI College of Technology 2001 — 2002
Associate of Arts and Sciences (AAS), Computer Programming, 3.8
Ocean Lakes High School 1996 — 2000
Media Communications Corporation October 2007 - Present
ICT Group, Inc 2005 - 2007
Skills
Microsoft SQL Server, T-SQL, ASP, VBScript, IIS, MVC, ADO.NET, VB.NET, SQL, ASP.NET MVC, Active Directory, Database Design, WinForms, Visual Basic, Microsoft Technologies, SSRS, LINQ, C#, .NET, Visual Studio, Databases, TCP/IP, OOP, Database Administration, Programming, Windows Services, Windows Server, Visual C#, Relational Databases, Network Administration, Entity Framework, VoIP, Android, Networking, Cisco Networking, Programming Languages, Xen, Visual Basic 6.0, XP, Object Oriented Design, PCI Compliance, Call Centers, health insurance, Windows 7, Windows 8.1, Information Technology, Customer Service, Help Desk Support, Computer Repair, Windows XP
Education
ECPI College of Technology 2001 — 2002
Associate of Arts and Sciences (AAS), Computer Programming, 3.8
Ocean Lakes High School 1996 — 2000
Gwen Bennett's ICT Group Inc. Experience October 2010 - Present
Job Payroll Coordinator at ICT Group, Inc.
Industry Telecommunications
Experience
ICT Group, Inc. October 2010 - Present
Sykes October 2010 - September 2013
Sykes July 2005 - October 2010
Skills
Payroll, Recruiting, Operations Management, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management
Education
Pennsylvania College of Technology 1995 — 1997
Associate's degree, Accounting
Lock Haven JuniorSenior High School 1990 — 1995
ICT Group, Inc. October 2010 - Present
Sykes October 2010 - September 2013
Sykes July 2005 - October 2010
Skills
Payroll, Recruiting, Operations Management, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management
Education
Pennsylvania College of Technology 1995 — 1997
Associate's degree, Accounting
Lock Haven JuniorSenior High School 1990 — 1995
Joseph B. Brown's ICT Group Inc. Experience July 1997 - February 2010
Job Skilled Professional wth knowledge of BPO operations
Industry Outsourcing/Offshoring
Experience
Sykes (formerly ICT Group Inc) February 2010 - November 2012
ICT Group Inc July 1997 - February 2010
Skills
Call Center, Vendor Management, Leadership, Process Improvement, BPO, Outsourcing, Product Development, Customer Experience, Customer Satisfaction, Call Centers, Operations Management, Workforce Management, CRM, Team Management, Quality Assurance, Recruiting, Management, Cross-functional Team..., Team Leadership, Human Resources, Team Building, Business Process..., Program Management, Training, Business Analysis, Healthcare, Coaching, Performance Management, Business Development, Account Management, Strategy, Change Management, Executive Management, Project Management, Inbound Marketing, Start-ups, Talent Acquisition, Strategic Planning, Customer Retention
Education
La Salle University 1987 — 1991
Bachelor of Science (B.S.), Marketing/Marketing Management, General
La Salle University
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Sykes (formerly ICT Group Inc) February 2010 - November 2012
ICT Group Inc July 1997 - February 2010
Skills
Call Center, Vendor Management, Leadership, Process Improvement, BPO, Outsourcing, Product Development, Customer Experience, Customer Satisfaction, Call Centers, Operations Management, Workforce Management, CRM, Team Management, Quality Assurance, Recruiting, Management, Cross-functional Team..., Team Leadership, Human Resources, Team Building, Business Process..., Program Management, Training, Business Analysis, Healthcare, Coaching, Performance Management, Business Development, Account Management, Strategy, Change Management, Executive Management, Project Management, Inbound Marketing, Start-ups, Talent Acquisition, Strategic Planning, Customer Retention
Education
La Salle University 1987 — 1991
Bachelor of Science (B.S.), Marketing/Marketing Management, General
La Salle University
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Thomas P. Murzynski's ICT Group Inc. Experience November 1998 - February 2010
Job Sr. Director North America Healthcare Operations
Industry Financial Services
Experience
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. March 2010 - June 2015
ICT Group, Inc. November 1998 - February 2010
Skills
Call Center, BPO, Process Improvement, Call Centers, Customer Experience, Outsourcing, Vendor Management, Offshoring, Workforce Management, CRM, Operations Management, Service Delivery, Customer Satisfaction, Contact Centers, Performance Management, Business Process...
Education
University of Rochester - Simon Business School
MBA, Finance
University at Buffalo
BS, Business, Economics
Sykes Enterprises, Inc. July 2015 - Present
Sykes Enterprises, Inc. March 2010 - June 2015
ICT Group, Inc. November 1998 - February 2010
Skills
Call Center, BPO, Process Improvement, Call Centers, Customer Experience, Outsourcing, Vendor Management, Offshoring, Workforce Management, CRM, Operations Management, Service Delivery, Customer Satisfaction, Contact Centers, Performance Management, Business Process...
Education
University of Rochester - Simon Business School
MBA, Finance
University at Buffalo
BS, Business, Economics
Michael G. Blansfield's ICT Group Inc. Experience July 2003 - March 2008
Job Senior System Engineer at Radient Systems @ Sungard Availability Services
Industry Information Technology and Services
Experience
Radient Systems @ Sungard Availability Services July 2015 - Present
TCS @ Eaton March 2014 - June 2015
CDI Corp/Wipro @ Quest Diagnostics September 2013 - December 2013
Randstad @ PPG April 2013 - August 2013
IT America @ Bank of New York Mellon March 2012 - August 2012
Hewlett-Packard @ Fedex October 2010 - March 2012
Tier 1 Technologies @ Federal Government March 2009 - September 2010
Lehigh Technical @ VWR International, LLC March 2008 - January 2009
ICT Group, Inc July 2003 - March 2008
UNIVERSAL October 1996 - June 2002
Skills
HP-UX, System Administration, Solaris, NFS, Sun, Ksh, AIX, TSM, HP Openview, Veritas Volume Manager, Veritas, RHEL, Red Hat Linux, RedHat, Clustering, Veritas Cluster Server, LVM, High Availability, Unix Shell Scripting, Unix Administration, Shell Scripting, Sun Cluster, Linux server..., Linux, Patch Management, DNS, Servers, VMware ESX, Unix, HP, RAID, LPAR, Netbackup, Virtualization, Bash, Disaster Recovery, Solaris Volume Manager, Cluster, Performance Tuning, Linux System..., SAN, VMware, Troubleshooting, Apache, Hardware, Perl, Integration, TCP/IP, Scripting, EMC Storage
Education
University of Maryland College Park 1986 — 1990
Bachelor of Science, Computer Science
Phoenix Institute of Technology 1972 — 1974
a Diploma, Electronics
Radient Systems @ Sungard Availability Services July 2015 - Present
TCS @ Eaton March 2014 - June 2015
CDI Corp/Wipro @ Quest Diagnostics September 2013 - December 2013
Randstad @ PPG April 2013 - August 2013
IT America @ Bank of New York Mellon March 2012 - August 2012
Hewlett-Packard @ Fedex October 2010 - March 2012
Tier 1 Technologies @ Federal Government March 2009 - September 2010
Lehigh Technical @ VWR International, LLC March 2008 - January 2009
ICT Group, Inc July 2003 - March 2008
UNIVERSAL October 1996 - June 2002
Skills
HP-UX, System Administration, Solaris, NFS, Sun, Ksh, AIX, TSM, HP Openview, Veritas Volume Manager, Veritas, RHEL, Red Hat Linux, RedHat, Clustering, Veritas Cluster Server, LVM, High Availability, Unix Shell Scripting, Unix Administration, Shell Scripting, Sun Cluster, Linux server..., Linux, Patch Management, DNS, Servers, VMware ESX, Unix, HP, RAID, LPAR, Netbackup, Virtualization, Bash, Disaster Recovery, Solaris Volume Manager, Cluster, Performance Tuning, Linux System..., SAN, VMware, Troubleshooting, Apache, Hardware, Perl, Integration, TCP/IP, Scripting, EMC Storage
Education
University of Maryland College Park 1986 — 1990
Bachelor of Science, Computer Science
Phoenix Institute of Technology 1972 — 1974
a Diploma, Electronics
Linda Shannon's ICT Group Inc. Experience October 1994 - April 1996
Job Substitute Teacher at Delran Township Elementary Schools
Industry Education Management
Experience
Delran Township Board of Education September 2009 - Present
AON AFFINITY INSURANCE SERVICES April 1996 - August 1998
ICT Group, Inc. October 1994 - April 1996
Lincoln Marketing January 1993 - April 1994
The WEFA Group -Wharton Econometric Forecasting Associates October 1987 - July 1992
Skills
Customer Service, Strategic Planning, Public Speaking, Leadership, Budgets, Analysis, Project Management, Marketing, Microsoft Office, Event Planning
Education
St. Joseph's University 1989 — 1992
Master of Business Administration (M.B.A.), Marketing
Fairleigh Dickinson University 2007 — 2009
K-5 Elementary Education, Elementary Education and Teaching
Richard Stockton College of New Jersey 1983 — 1987
B.A., Economics
Delran Township Board of Education September 2009 - Present
AON AFFINITY INSURANCE SERVICES April 1996 - August 1998
ICT Group, Inc. October 1994 - April 1996
Lincoln Marketing January 1993 - April 1994
The WEFA Group -Wharton Econometric Forecasting Associates October 1987 - July 1992
Skills
Customer Service, Strategic Planning, Public Speaking, Leadership, Budgets, Analysis, Project Management, Marketing, Microsoft Office, Event Planning
Education
St. Joseph's University 1989 — 1992
Master of Business Administration (M.B.A.), Marketing
Fairleigh Dickinson University 2007 — 2009
K-5 Elementary Education, Elementary Education and Teaching
Richard Stockton College of New Jersey 1983 — 1987
B.A., Economics
Leroy Isom's ICT Group Inc. Experience 2006 - 2008
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Shire Pharmaceuticals June 2014 - November 2014
ICON plc March 2012 - January 2014
LiquidHub April 2011 - March 2012
Bristol-Myers Squibb January 2011 - April 2011
Centocor January 2010 - January 2011
Merck January 2008 - January 2010
ICT Group, Inc. 2006 - 2008
Skills
Business Analysis, Business Intelligence, Business Requirements, Data Warehousing, Requirements Analysis, SDLC, SharePoint, Vendor Management, Project Management, CRM, Consulting, Agile Methodologies, Microsoft Project, Process Improvement, Program Management, Management, IT Strategy, Business Process..., Resource Management
Education
Lincoln University
BA, Business Administration
Shire Pharmaceuticals June 2014 - November 2014
ICON plc March 2012 - January 2014
LiquidHub April 2011 - March 2012
Bristol-Myers Squibb January 2011 - April 2011
Centocor January 2010 - January 2011
Merck January 2008 - January 2010
ICT Group, Inc. 2006 - 2008
Skills
Business Analysis, Business Intelligence, Business Requirements, Data Warehousing, Requirements Analysis, SDLC, SharePoint, Vendor Management, Project Management, CRM, Consulting, Agile Methodologies, Microsoft Project, Process Improvement, Program Management, Management, IT Strategy, Business Process..., Resource Management
Education
Lincoln University
BA, Business Administration
Marshall Perry's ICT Group Inc. Experience September 2006 - February 2008
Job Senior Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2013 - Present
Sears Home Improvement Products September 2012 - January 2013
Ollies Bargain Outlets April 2011 - May 2012
Garden Ridge March 2008 - March 2011
ICT Group, Inc September 2006 - February 2008
People Support, Inc 2005 - 2006
DecisionOne January 2002 - June 2005
Convergys 1999 - 2001
United States Marine Corps May 1978 - November 2000
CSK Auto 1992 - 1999
Skills
Team Leadership, Team Building, Leadership, Management, Change Management, Recruiting, CRM, Call Center, Customer Experience, Workforce Management, Military, Operations Management, Customer Service, Process Improvement, Customer Satisfaction, Strategic Planning, Performance Management, Coaching, Project Management, Program Management, Project Planning, Employee Relations, Vendor Management, Outsourcing, Sales, Inventory Management, Employee Training, Retail, Call Centers, Human Resources, Strategy, Logistics
Education
Webster University 1983 — 1985
MA, Management
The Citadel 1974 — 1978
BA, Psychology
Convergys February 2013 - Present
Sears Home Improvement Products September 2012 - January 2013
Ollies Bargain Outlets April 2011 - May 2012
Garden Ridge March 2008 - March 2011
ICT Group, Inc September 2006 - February 2008
People Support, Inc 2005 - 2006
DecisionOne January 2002 - June 2005
Convergys 1999 - 2001
United States Marine Corps May 1978 - November 2000
CSK Auto 1992 - 1999
Skills
Team Leadership, Team Building, Leadership, Management, Change Management, Recruiting, CRM, Call Center, Customer Experience, Workforce Management, Military, Operations Management, Customer Service, Process Improvement, Customer Satisfaction, Strategic Planning, Performance Management, Coaching, Project Management, Program Management, Project Planning, Employee Relations, Vendor Management, Outsourcing, Sales, Inventory Management, Employee Training, Retail, Call Centers, Human Resources, Strategy, Logistics
Education
Webster University 1983 — 1985
MA, Management
The Citadel 1974 — 1978
BA, Psychology
Beatrice Harris's ICT Group Inc. Experience January 2000 - January 2003
Job Senior Project Manager
Industry Insurance
Experience
Aetna January 2011 - Present
Independence Blue Cross Family of Companies January 2009 - January 2010
Health Markets Care Assured January 2007 - January 2008
Consolidated Edison Company of New York, Inc January 2005 - January 2007
Horizon Blue Cross Blue Shield of New Jersey January 2004 - January 2005
ICT Group, Inc January 2000 - January 2003
Education
The Ohio State University
Bachelor of Arts Degree, Economics
Wilberforce University
Wilberforce University
Aetna January 2011 - Present
Independence Blue Cross Family of Companies January 2009 - January 2010
Health Markets Care Assured January 2007 - January 2008
Consolidated Edison Company of New York, Inc January 2005 - January 2007
Horizon Blue Cross Blue Shield of New Jersey January 2004 - January 2005
ICT Group, Inc January 2000 - January 2003
Education
The Ohio State University
Bachelor of Arts Degree, Economics
Wilberforce University
Wilberforce University
Nancy Fallis's ICT Group Inc. Experience June 2000 - June 2002
Job Accomplished Call Center Manager LION
Industry Consumer Services
Experience
Sylvan Company April 2007 - Present
Aqua America September 2005 - May 2006
ICT Group, Inc June 2000 - June 2002
Hebenstreit Communications 1995 - 1999
Skills
Call Center Development, Operations Management, Financial Analysis, Sales Management, Incentive Programs, Workforce Planning, Customer Service, Call Processing, Call Control, Operating Budgets, Operating Expenses, Presentations, Client Presentation, Client Education, Customer Retention, Customer Oriented, Event Planning, Computer Proficiency
Education
La Salle University - School of Business Administration 1971 — 1975
Bachelor of Arts (BA), Personnel & Labor Relations
Sylvan Company April 2007 - Present
Aqua America September 2005 - May 2006
ICT Group, Inc June 2000 - June 2002
Hebenstreit Communications 1995 - 1999
Skills
Call Center Development, Operations Management, Financial Analysis, Sales Management, Incentive Programs, Workforce Planning, Customer Service, Call Processing, Call Control, Operating Budgets, Operating Expenses, Presentations, Client Presentation, Client Education, Customer Retention, Customer Oriented, Event Planning, Computer Proficiency
Education
La Salle University - School of Business Administration 1971 — 1975
Bachelor of Arts (BA), Personnel & Labor Relations
Christiane Cornish's ICT Group Inc. Experience January 2000 - January 2002
Job Human Resources Director at SeniorsPlus
Industry Nonprofit Organization Management
Experience
SeniorsPlus August 2004 - Present
Black Diamond Consultants January 2002 - August 2004
ICT, Group Inc January 2000 - January 2002
Maine Yankee January 1982 - January 2000
Skills
Human Resources, Personnel Management, Policy, Change Management, Coaching, Management, HRIS, System Administration, Organizational..., Employee Benefits, Conflict Resolution, Succession Planning, Labor Relations, Onboarding, Employee Engagement, Talent Management, Organizational...
Education
University of New England
BS, Organizational Leadership
Westbrook College
AS, Medical Assistant/Administration
SeniorsPlus August 2004 - Present
Black Diamond Consultants January 2002 - August 2004
ICT, Group Inc January 2000 - January 2002
Maine Yankee January 1982 - January 2000
Skills
Human Resources, Personnel Management, Policy, Change Management, Coaching, Management, HRIS, System Administration, Organizational..., Employee Benefits, Conflict Resolution, Succession Planning, Labor Relations, Onboarding, Employee Engagement, Talent Management, Organizational...
Education
University of New England
BS, Organizational Leadership
Westbrook College
AS, Medical Assistant/Administration
John Goldstein's ICT Group Inc. Experience September 2008 - February 2010
Job Highly accomplished Accounting and Management Professional
Industry Accounting
Experience
IBS Direct, Inc. December 2013 - Present
ARCA Advanced Processing, LLC February 2010 - August 2012
ICT Group, Inc. September 2008 - February 2010
Smooth Fitness June 2006 - September 2007
Veolia Environmental Services North America Corp. October 2001 - June 2006
Veolia Environmental Services North America Corp. October 2001 - June 2006
Breakaway Solutions February 2001 - August 2001
EarthCare Company December 1998 - February 2001
Allied Waste February 1997 - December 1998
Waste Management, Inc. November 1993 - February 1996
Skills
Sarbanes-Oxley Act, Accounting, Financial Analysis, Forecasting, Internal Controls, Auditing, Account Reconciliation, Managerial Finance, Accounts Payable, Internal Audit, Variance Analysis, Budgets
Education
Holy Family University 1990 — 1993
BA, Accounting
IBS Direct, Inc. December 2013 - Present
ARCA Advanced Processing, LLC February 2010 - August 2012
ICT Group, Inc. September 2008 - February 2010
Smooth Fitness June 2006 - September 2007
Veolia Environmental Services North America Corp. October 2001 - June 2006
Veolia Environmental Services North America Corp. October 2001 - June 2006
Breakaway Solutions February 2001 - August 2001
EarthCare Company December 1998 - February 2001
Allied Waste February 1997 - December 1998
Waste Management, Inc. November 1993 - February 1996
Skills
Sarbanes-Oxley Act, Accounting, Financial Analysis, Forecasting, Internal Controls, Auditing, Account Reconciliation, Managerial Finance, Accounts Payable, Internal Audit, Variance Analysis, Budgets
Education
Holy Family University 1990 — 1993
BA, Accounting
Adam Pressler's ICT Group Inc. Experience October 2009 - Present
Job Applecare Agent at ICT Group Inc.
Industry Information Technology and Services
Experience
ICT Group Inc. October 2009 - Present
Brantley Security November 2007 - April 2009
Star Ford at Oxmoor August 2006 - November 2006
Fed/Ex August 2005 - August 2006
Education
Sullivan University 2008 — 2010
Associates, Computer Information Technology
ICT Group Inc. October 2009 - Present
Brantley Security November 2007 - April 2009
Star Ford at Oxmoor August 2006 - November 2006
Fed/Ex August 2005 - August 2006
Education
Sullivan University 2008 — 2010
Associates, Computer Information Technology
Karin Price's ICT Group Inc. Experience 1985 - 1988
Job
Industry Information Technology and Services
Experience
Contemporary Software Concepts, Inc. 1996 - Present
Contemporary Software Concepts, Inc. 1988 - 1996
ICT Group Inc 1985 - 1988
Skills
Testing, Software Quality..., Microsoft SQL Server, Data Quality, Data Analysis, Kapow Katalyst web data..., Informatica, Quality Assurance, SQL, ETL, ERP Software, Informatica Power..., Software Documentation, Informatica Identity..., Data Mining, Project Management, ERP, Databases, Software Development, Microsoft Office, Team Leadership
Education
Rider University 1980 — 1984
BS, Dec Sci
Contemporary Software Concepts, Inc. 1996 - Present
Contemporary Software Concepts, Inc. 1988 - 1996
ICT Group Inc 1985 - 1988
Skills
Testing, Software Quality..., Microsoft SQL Server, Data Quality, Data Analysis, Kapow Katalyst web data..., Informatica, Quality Assurance, SQL, ETL, ERP Software, Informatica Power..., Software Documentation, Informatica Identity..., Data Mining, Project Management, ERP, Databases, Software Development, Microsoft Office, Team Leadership
Education
Rider University 1980 — 1984
BS, Dec Sci
Jess Dufour's ICT Group Inc. Experience November 2004 - October 2005
Job Warehouse Clerk at Metro Inc.
Industry Electrical/Electronic Manufacturing
Experience
Metro Inc. March 2011 - Present
GasTOPS Ltd November 2009 - June 2010
Blue Ocean October 2006 - September 2009
ICT Group Inc November 2004 - October 2005
Education
Canadore College
Metro Inc. March 2011 - Present
GasTOPS Ltd November 2009 - June 2010
Blue Ocean October 2006 - September 2009
ICT Group Inc November 2004 - October 2005
Education
Canadore College
Brian Duffin's ICT Group Inc. Experience December 1989 - September 1992
Job Senior Client Manager at ECRI Institute
Industry Hospital & Health Care
Experience
ECRI Institute June 1994 - Present
Union Fidelity Life Insurance Company September 1992 - September 1993
ICT Group, Inc. December 1989 - September 1992
Skills
Healthcare, Sales, Customer Service, Sales Management, Management, Hospitals, Account Management, Process Improvement, Healthcare Information..., Medical Devices, Sales Process, Microsoft CRM, Customer Satisfaction, CRM, Team Leadership, Customer Retention, Microsoft Office, Sales Operations, Healthcare Consulting
Education
La Salle University 1983 — 1987
B.A., Communication arts
Father Judge High School 1979 — 1983
H. S. Diploma
ECRI Institute June 1994 - Present
Union Fidelity Life Insurance Company September 1992 - September 1993
ICT Group, Inc. December 1989 - September 1992
Skills
Healthcare, Sales, Customer Service, Sales Management, Management, Hospitals, Account Management, Process Improvement, Healthcare Information..., Medical Devices, Sales Process, Microsoft CRM, Customer Satisfaction, CRM, Team Leadership, Customer Retention, Microsoft Office, Sales Operations, Healthcare Consulting
Education
La Salle University 1983 — 1987
B.A., Communication arts
Father Judge High School 1979 — 1983
H. S. Diploma
Tracey Vang's ICT Group Inc. Experience July 2008 - September 2008
Job Student
Industry Hospital & Health Care
Experience
Inland Northwest Blood Center March 2010 - Present
Rockwood Clinic March 2010 - March 2010
ICT Group Inc July 2008 - September 2008
Spokane Public Schools October 2007 - February 2008
McDonalds August 2006 - December 2006
Education
Spokane Community College 2007 — 2010
Associate of Applied Science, Health Information Technology
Lewis and Clark High School
Diploma
Inland Northwest Blood Center March 2010 - Present
Rockwood Clinic March 2010 - March 2010
ICT Group Inc July 2008 - September 2008
Spokane Public Schools October 2007 - February 2008
McDonalds August 2006 - December 2006
Education
Spokane Community College 2007 — 2010
Associate of Applied Science, Health Information Technology
Lewis and Clark High School
Diploma
Valerie Gravuer's ICT Group Inc. Experience May 2006 - December 2009
Job Customer Relations Associate
Industry Education Management
Experience
MMS Education May 2012 - Present
The Fulfillment House August 2011 - December 2011
ICT Group Inc May 2006 - December 2009
ICT Group Inc September 2004 - May 2006
Buckfield Group April 2003 - July 2004
Davis, Getz & Markowitz (accounting firm) May 2000 - March 2001
Skills
Payroll Processing, MS Office Suite, Supervisory Skills, Invoicing, Customer Service, Retail, Bookkeeping, QuickBooks, Quality Assurance, Accounting, Accounts Payable, Accounts Receivable, Account Reconciliation, Payroll Taxes, Spreadsheets, Access, Data Entry, Microsoft Excel, Outlook
Education
Bucks County Community College 1978 — 1992
50 credits earned, Business Administration
Neshaminy High School 1972 — 1975
Diploma, Business courses; Co-op Education and Work Program
MMS Education May 2012 - Present
The Fulfillment House August 2011 - December 2011
ICT Group Inc May 2006 - December 2009
ICT Group Inc September 2004 - May 2006
Buckfield Group April 2003 - July 2004
Davis, Getz & Markowitz (accounting firm) May 2000 - March 2001
Skills
Payroll Processing, MS Office Suite, Supervisory Skills, Invoicing, Customer Service, Retail, Bookkeeping, QuickBooks, Quality Assurance, Accounting, Accounts Payable, Accounts Receivable, Account Reconciliation, Payroll Taxes, Spreadsheets, Access, Data Entry, Microsoft Excel, Outlook
Education
Bucks County Community College 1978 — 1992
50 credits earned, Business Administration
Neshaminy High School 1972 — 1975
Diploma, Business courses; Co-op Education and Work Program
Robert Greenwald's ICT Group Inc. Experience July 2005 - July 2007
Job Independent Contractor at Barrister Global Services Network
Industry Computer Hardware
Experience
ICT Group Inc July 2005 - July 2007
TeleTech Holdings, Inc February 1998 - September 2004
Skills
Microsoft Excel, Microsoft Word, Staff Development, Computer Hardware, Troubleshooting, Technical Support, Software Installation, Customer Satisfaction, Customer Service, Active Directory, Access, Windows, Software Documentation, Outlook, Operating Systems
Education
SUNY Empire State College 2009 — 2015
Bachelor of Science (B.S.)
Erie Community College 1990 — 1991
Associates
Indiana State University 1973 — 1975
B.S
ICT Group Inc July 2005 - July 2007
TeleTech Holdings, Inc February 1998 - September 2004
Skills
Microsoft Excel, Microsoft Word, Staff Development, Computer Hardware, Troubleshooting, Technical Support, Software Installation, Customer Satisfaction, Customer Service, Active Directory, Access, Windows, Software Documentation, Outlook, Operating Systems
Education
SUNY Empire State College 2009 — 2015
Bachelor of Science (B.S.)
Erie Community College 1990 — 1991
Associates
Indiana State University 1973 — 1975
B.S
David Maczonis's ICT Group Inc. Experience January 2006 - May 2008
Job Accounting Manager at Living Branches
Industry Accounting
Experience
Living Branches October 2013 - Present
Martins Run Senior Living Community December 2008 - 2013
SEI Investments September 2008 - December 2008
ICT Group Inc. January 2006 - May 2008
Education
Ursinus College
Bachelor of Arts (B.A.), Accounting and Finance, 3.7
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science (BS), Marketing
Living Branches October 2013 - Present
Martins Run Senior Living Community December 2008 - 2013
SEI Investments September 2008 - December 2008
ICT Group Inc. January 2006 - May 2008
Education
Ursinus College
Bachelor of Arts (B.A.), Accounting and Finance, 3.7
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science (BS), Marketing
Josephine Clark's ICT Group Inc. Experience August 2000 - September 2005
Job Accounting Professional
Industry Accounting
Experience
ICT GROUP, Inc. August 2000 - September 2005
ICT GROUP, Inc. February 1998 - August 2000
MATHEMATICA POLICY RESEARCH, INC. June 1989 - February 1998
Education
Rider University 1987 — 1992
BS, Accounting
ICT GROUP, Inc. August 2000 - September 2005
ICT GROUP, Inc. February 1998 - August 2000
MATHEMATICA POLICY RESEARCH, INC. June 1989 - February 1998
Education
Rider University 1987 — 1992
BS, Accounting
Ahm Rahman's ICT Group Inc. Experience August 2003 - February 2005
Job Business Development Engineer at NetCom Learning
Industry Information Technology and Services
Experience
NetCom Learning March 2015 - Present
NetCom Learning September 2012 - Present
New Horizons CLC - NH Northeast October 2011 - September 2012
New Horizons CLC - NH Northeast October 2011 - September 2012
NetCom Information Technology September 2005 - December 2010
Dresdner Kleinwort Wasserstein March 2005 - September 2005
ICT Group, Inc. August 2003 - February 2005
Bloomsburg University of Pennsylvania August 2001 - May 2004
SKS Limited International November 1998 - March 2000
Skills
Expenses, Recruiting, Forecasting, Budgets, Analysis, Finance, Training, Management, Accounting, CRM, Financial Analysis, Variance Analysis, General Ledger, Employee Training, Contract Negotiation, Microsoft Office, Negotiation
Education
Bloomsburg University of Pennsylvania 2001 — 2004
MBA, Management and Accounting
Bloomsburg University of Pennsylvania 2001 — 2004
Master of Business Administration (M.B.A.), Accounting and Management
NetCom Learning March 2015 - Present
NetCom Learning September 2012 - Present
New Horizons CLC - NH Northeast October 2011 - September 2012
New Horizons CLC - NH Northeast October 2011 - September 2012
NetCom Information Technology September 2005 - December 2010
Dresdner Kleinwort Wasserstein March 2005 - September 2005
ICT Group, Inc. August 2003 - February 2005
Bloomsburg University of Pennsylvania August 2001 - May 2004
SKS Limited International November 1998 - March 2000
Skills
Expenses, Recruiting, Forecasting, Budgets, Analysis, Finance, Training, Management, Accounting, CRM, Financial Analysis, Variance Analysis, General Ledger, Employee Training, Contract Negotiation, Microsoft Office, Negotiation
Education
Bloomsburg University of Pennsylvania 2001 — 2004
MBA, Management and Accounting
Bloomsburg University of Pennsylvania 2001 — 2004
Master of Business Administration (M.B.A.), Accounting and Management
Felicia Duncan's ICT Group Inc. Experience January 1996 - January 1999
Job Quality Specialist/Trainer at Medco Health Solutions
Industry Hospital & Health Care
Experience
Medco January 2000 - Present
E-View January 2000 - January 2000
Managed Care January 1999 - January 2000
ICT GROUP, INC January 1996 - January 1999
Education
AAFB
Associate of Arts, Foundations of Business
University of Phoenix
BS, Progress, Health Administration
Medco January 2000 - Present
E-View January 2000 - January 2000
Managed Care January 1999 - January 2000
ICT GROUP, INC January 1996 - January 1999
Education
AAFB
Associate of Arts, Foundations of Business
University of Phoenix
BS, Progress, Health Administration
Dustin Killinger's ICT Group Inc. Experience February 2005 - December 2007
Job Patient Access Representative at Empire Health Services
Industry Executive Office
Experience
Empire Health Services December 2012 - Present
Isabella's Photography February 2011 - Present
Avista August 2008 - October 2010
ICT Group Inc February 2005 - December 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Outlook, Event Planning, Administrative..., Budgets, Team Building, Business Strategy, Office Management, Research, Negotiation, Human Resources
Education
Spokane Community College 2005 — 2007
24 Credits, Business Managment
Moses Lake High School 1993 — 1996
Diploma, General
Empire Health Services December 2012 - Present
Isabella's Photography February 2011 - Present
Avista August 2008 - October 2010
ICT Group Inc February 2005 - December 2007
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Outlook, Event Planning, Administrative..., Budgets, Team Building, Business Strategy, Office Management, Research, Negotiation, Human Resources
Education
Spokane Community College 2005 — 2007
24 Credits, Business Managment
Moses Lake High School 1993 — 1996
Diploma, General
Janna Barfield's ICT Group Inc. Experience May 2008 - February 2010
Job Professional Customer Service/ Colllection Representative
Industry Financial Services
Experience
ACTIVELY SEEKING EMPLOYMENT! September 2011 - Present
Lane Bryant October 2011 - January 2012
Ict Group Inc May 2008 - February 2010
ICT Group Inc May 2008 - February 2010
Watson Clinic September 2007 - April 2008
Watson Clinic LLP September 2007 - April 2008
Qualink/OSI March 2005 - January 2006
EMS Computing INC August 2003 - March 2004
PharmAmerica February 2002 - May 2003
Capital One November 2001 - January 2002
Skills
Microsoft Office, Excel, PowerPoint, Customer Service, Data Collection, Collections, Phone Etiquette
Education
Santa Fe Community College 2000 — 2002
George Jenkins High School 1993 — 1995
George Jenkins High School 1992 — 1995
High School Diploma
Polk State College
Polk State College
Santa Fe Community College
ACTIVELY SEEKING EMPLOYMENT! September 2011 - Present
Lane Bryant October 2011 - January 2012
Ict Group Inc May 2008 - February 2010
ICT Group Inc May 2008 - February 2010
Watson Clinic September 2007 - April 2008
Watson Clinic LLP September 2007 - April 2008
Qualink/OSI March 2005 - January 2006
EMS Computing INC August 2003 - March 2004
PharmAmerica February 2002 - May 2003
Capital One November 2001 - January 2002
Skills
Microsoft Office, Excel, PowerPoint, Customer Service, Data Collection, Collections, Phone Etiquette
Education
Santa Fe Community College 2000 — 2002
George Jenkins High School 1993 — 1995
George Jenkins High School 1992 — 1995
High School Diploma
Polk State College
Polk State College
Santa Fe Community College
Azzia Huntley's ICT Group Inc. Experience October 2006 - February 2011
Job Student at Pennsylvania School of Business
Industry Insurance
Experience
ICT group, Inc October 2006 - February 2011
ICT group, Inc. November 2006 - May 2007
Skills
Communication Skills, Typing Skills, Customer Service Skills
Education
Pennsylvania School of Business 2011 — 2012
ICT group, Inc October 2006 - February 2011
ICT group, Inc. November 2006 - May 2007
Skills
Communication Skills, Typing Skills, Customer Service Skills
Education
Pennsylvania School of Business 2011 — 2012
christina showers's ICT Group Inc. Experience May 2005 - December 2007
Job Higher Education Professional
Industry Higher Education
Experience
Missouri State University 2010 - 2012
ICT Group, INC May 2005 - December 2007
Education
Missouri State University
Missouri State University 2010 - 2012
ICT Group, INC May 2005 - December 2007
Education
Missouri State University
Danielle Jarrett's ICT Group Inc. Experience June 2005 - January 2007
Job Teacher at School District of Philadelphia
Industry Education Management
Experience
School District of Philadelphia September 2007 - Present
ICT Group Inc. June 2005 - January 2007
Skills
Teaching, Dance, Baking, Accounts Payable
Education
Holy Family University 2010 — 2011
Master of Education (M.Ed.), Special Education and Teaching
Temple University 2002 — 2007
Bachelor of Education (B.Ed.), Elementary and Early Childhood
School District of Philadelphia September 2007 - Present
ICT Group Inc. June 2005 - January 2007
Skills
Teaching, Dance, Baking, Accounts Payable
Education
Holy Family University 2010 — 2011
Master of Education (M.Ed.), Special Education and Teaching
Temple University 2002 — 2007
Bachelor of Education (B.Ed.), Elementary and Early Childhood
Kristi Howard's ICT Group Inc. Experience February 2002 - June 2003
Job Student at Kaplan UniversityMaine Campus
Industry
Experience
Walmart May 2012 - Present
CN Brown December 2004 - March 2005
ICT Group Inc February 2002 - June 2003
Education
Kaplan University-Maine Campus 2012 — 2013
Walmart May 2012 - Present
CN Brown December 2004 - March 2005
ICT Group Inc February 2002 - June 2003
Education
Kaplan University-Maine Campus 2012 — 2013
Nick Burger's ICT Group Inc. Experience February 2004 - March 2005
Job Customer Service Agent at CHS
Industry Farming
Experience
CHS June 2010 - Present
Hico Village March 2005 - May 2010
ICT Group inc February 2004 - March 2005
Skills
Customer Profitability, Sales, Microsoft Office 2007, various POS systems, electronic bookkeeping, 10 Key, 60 WPM, Organization, Multitasking Skills
Education
Eastern Washington University 2007 — 2010
Bachelor of Arts (B.A.), English
Spokane Community College 2003 — 2006
Associate of Arts (A.A.), General Studies
CHS June 2010 - Present
Hico Village March 2005 - May 2010
ICT Group inc February 2004 - March 2005
Skills
Customer Profitability, Sales, Microsoft Office 2007, various POS systems, electronic bookkeeping, 10 Key, 60 WPM, Organization, Multitasking Skills
Education
Eastern Washington University 2007 — 2010
Bachelor of Arts (B.A.), English
Spokane Community College 2003 — 2006
Associate of Arts (A.A.), General Studies
Jennifer Shawula's ICT Group Inc. Experience January 2001 - January 2002
Job Recruiter at TAD PGS, Inc.
Industry Staffing and Recruiting
Experience
TAD PGS, Inc. September 2013 - Present
Penske Truck Leasing April 2012 - June 2014
Universal Cushion / Cloud Nine Comforts, Inc. January 2008 - April 2012
Honda Center/Anaheim Ducks June 2009 - April 2010
PrimeSource Building Products January 2007 - November 2007
Tampa Bay Downs December 2005 - June 2006
Community Bank of Florida September 2004 - September 2005
Florida Auto Transport, Inc. February 2002 - June 2004
ICT Group, Inc. January 2001 - January 2002
Skills
Recruiting, Staffing Services, Sourcing, Training, Human Resources, Payroll, Onboarding, People Skills, Customer Service, Phone Etiquette, Cold Calling, Computer Proficiency, Writing, Management, Strategic Hiring
Education
University of Phoenix 2008 — 2012
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, GPA 3.3
Edward Little High School 1997 — 2001
Liberal Arts and Sciences/Liberal Studies, B+ average
TAD PGS, Inc. September 2013 - Present
Penske Truck Leasing April 2012 - June 2014
Universal Cushion / Cloud Nine Comforts, Inc. January 2008 - April 2012
Honda Center/Anaheim Ducks June 2009 - April 2010
PrimeSource Building Products January 2007 - November 2007
Tampa Bay Downs December 2005 - June 2006
Community Bank of Florida September 2004 - September 2005
Florida Auto Transport, Inc. February 2002 - June 2004
ICT Group, Inc. January 2001 - January 2002
Skills
Recruiting, Staffing Services, Sourcing, Training, Human Resources, Payroll, Onboarding, People Skills, Customer Service, Phone Etiquette, Cold Calling, Computer Proficiency, Writing, Management, Strategic Hiring
Education
University of Phoenix 2008 — 2012
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, GPA 3.3
Edward Little High School 1997 — 2001
Liberal Arts and Sciences/Liberal Studies, B+ average
Veda Davis-Jones's ICT Group Inc. Experience July 2004 - October 2007
Job Customer Service Representative at First Niagara Bank
Industry Banking
Experience
First Niagara Bank January 2014 - Present
Bank of America 2007 - 2013
ICT Group Inc July 2004 - October 2007
JC Penney Com October 2003 - November 2004
HSBC Bank USA September 1991 - September 2003
Skills
Strategic Planning, Customer Service, Coaching, Microsoft Office, Public Speaking, Nonprofits, Training, Leadership, Team Building, Research, Leadership Development, Event Planning, Community Outreach, Social Networking, Banking, Credit, Loans, Mortgage Lending, Retail Banking
Education
Buffalo State College
Erie Community College
AAS Degree, Business Administration
Medaille College
BusinessAdministration
First Niagara Bank January 2014 - Present
Bank of America 2007 - 2013
ICT Group Inc July 2004 - October 2007
JC Penney Com October 2003 - November 2004
HSBC Bank USA September 1991 - September 2003
Skills
Strategic Planning, Customer Service, Coaching, Microsoft Office, Public Speaking, Nonprofits, Training, Leadership, Team Building, Research, Leadership Development, Event Planning, Community Outreach, Social Networking, Banking, Credit, Loans, Mortgage Lending, Retail Banking
Education
Buffalo State College
Erie Community College
AAS Degree, Business Administration
Medaille College
BusinessAdministration
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY