Experience
Asiana   April 2015 - Present
IHG - InterContinental Hotels Group   April 2012 - June 2012
Federal Tecsun, INC   September 2011 - March 2012
Anhui Huishang Group Co., Ltd.   May 2011 - August 2011
Federal Tecsun, INC   June 2007 - August 2007

Skills
Microsoft Office, PowerPoint, Human Resources, Microsoft Word, Employee Relations, Microsoft Excel, Teamwork, Customer Service, Public Speaking, English, Time Management, Leadership, Recruiting, Event Management, Photography, Management, Training

Education
Northeastern University   2012 — 2014
Master of Science (M.Sc.), Leadership, Human Resources Management, 3.80/4.00

National Taiwan University of Science and Technology   2010 — 2011
Autumn exchange program, certificate in Enterprise Management, Enterprise Management

Tongling University   2008 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Experience
Ecolab  September 2014 - Present
Barmetrix  April 2013 - May 2014
George Brown College  2010 - 2014
IHG - InterContinental Hotels Group   June 2013 - September 2013
Nando's Canada   April 2012 - September 2012
Garden Resorts   April 2008 - March 2010

Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork, English, Opera, Sage ACT pro, Delphi, WHIMS, Smart Serve Certified, Direct Sales, Loyalty Programs, Manage Client..., Crisis Communications, Specialized softwares, Data Analysis, Interpretation Of Data, Social Media, Event Planning, Time Management, Microsoft Excel, Hospitality

Education
George Brown College   2010 — 2014
Bachelors of Applied Business Degree In Hospitality, Hospitality Administration/Management

Pingrove School   2008 — 2010
High School Diploma, Commerce

St. John's High School   1997 — 2008
High School Diploma

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
IHG  2007 - Present
IHG - InterContinental Hotels Group   July 2007 - June 2014
Holiday Inn Express  February 2006 - March 2007
Holiday Inn Pocatello   2000 - 2006

Skills
Event Management, Customer Satisfaction, Forecasting, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Leadership, Management, Market Planning, Hotel Booking, Marketing Strategy, New Business Development, Customer Service, P, Resorts, Revenue Analysis, Rooms Division, Sales, Sales Management, Tourism, Yield Management

Education
Idaho State University   1999 — 2004
BA, Business Administration

Brigham Young University   1997 — 1998
Undeclared

Experience
IHG - InterContinental Hotels Group   May 2014 - Present
Crowne Plaza Copenhagen Towers   2011 - 2013
"Fast-food" ltd   2008 - 2008
Pimapen Samara   2008 - 2008

Skills
Microsoft Office, Russian, Fluent English, Analysis, English, Team Building, Project Management, Market Research, Marketing, Business Strategy, Research

Education
Copenhagen Business School   2010 — 2013
Master of Social Science, Service Management

Samara State Academy of Culture and Art   2004 — 2007
Bachelor's degree in service management, Service Management

Experience
IHG - InterContinental Hotels Group   October 2014 - Present
Swissotel Chicago  March 2013 - September 2014
Swissotel Chicago  April 2011 - February 2013
Swissôtel Makkah   August 2012 - October 2012
Family Dollar  June 2007 - January 2012
The PrivateBank and Trust Company  June 2010 - January 2011
City of Chicago - Department of Aviation  June 2006 - August 2006

Skills
Human Resources, Recruiting, Onboarding, Hospitality Management, Training, New Hire Orientations, Hiring, Microsoft Office, Interviews, Taleo, ADP Payroll, Payroll, Hospitality Industry, Screening, ADP ReportSmith, Annual Reviews, ADP E-Time, Workday

Education
DePaul University
Bachelor of Science in Commerce (B.S.), Human Resources Management and Services

Experience
StarCar Leasing   September 2013 - Present
IHG - InterContinental Hotels Group   June 2014 - Present
Enterprise Rent-A-Car  January 2013 - September 2013

Skills
Public Speaking, Higher Education, Event Planning, Event Management, Public Relations, Microsoft Office, Customer Service, Social Media, Research, Advertising, Social Networking, Leadership, Social Media Marketing

Education
Alabama State University   2009 — 2012
Bachelor of Science (BS), Marketing

Experience
Holiday Inn Orlando - Lake Buena Vista located in the Walt Disney World Resort   June 2015 - Present
IHG - InterContinental Hotels Group   July 2014 - Present
InterContinental Tampa  November 2013 - June 2014
Breezin Entertainment  May 2012 - June 2012
Chez Pierre  March 2011 - April 2012

Skills
Blogging, Newsletters, Editing, Social Media Marketing, Business Development, Hospitality, Customer Satisfaction, Microsoft Office, Microsoft Word, Time Management, Customer Service, Microsoft Excel

Education
Florida State University - College of Business   2009 — 2013
Bachelor of Science (BS), Finance, General

Experience
IHG - InterContinental Hotels Group   October 2014 - Present
JCPenney  November 2012 - June 2014
JC Penney Corporation  June 2010 - 2012
JC Penney Corporation  June 2006 - May 2010
Talbot's Woman   April 2005 - May 2006
Quinteros, Prieto, Wood, and Boyer LLP   May 2004 - April 2005
Forman Perry Watkins Krutz and Tardy, LLP   June 2003 - April 2004
JCPenney  June 2002 - May 2003
JC Penney Corporation  July 2001 - May 2002
Talbot Petites   April 1999 - June 2001

Skills
Fashion, Merchandising, Microsoft Word, Time Management, Microsoft Office, Event Planning, Marketing, PowerPoint, Visual Merchandising, Retail, Management, Microsoft Excel, Customer Service, Social Media, Sourcing, Sales, Data Entry, Teamwork, Social Networking, Advertising, Budgets, Event Management, Social Media Marketing, Project Management, Outlook, Process Scheduler, Spreadsheets, Apparel, Trend Analysis, Invoicing, Marketing Communications, Payroll, Facebook, Inventory Management, Recruiting, Administrative..., Editing, Training, Team Building, Public Relations, Leadership, Trend, Customer Experience, Market Research, Blogging, Coaching, Managing Bi-Weekly..., Employee Training, Fundraising, Expense Management

Education
Mississippi State University
Bachelor of Science Degree, Apparel, Textiles, and Merchandising

Belhaven University
Paralegal Certification

Experience
IHG - InterContinental Hotels Group   May 2013 - Present
Army Lodging  October 2011 - May 2013

Skills
Human Resources, Employee Training, Strategic Planning, Performance Management, Training, Customer Service, Personnel Management, Talent Management, Event Planning, PowerPoint, Microsoft Word, Payroll, Time Management, Administration, Management, Hospitality Industry, Hotels, Hospitality Management, Organizational..., Personal Development, Session Management, Personal Development..., Employee Relations, Affirmative Action..., OFCCP, Government Relations, Customer Service..., Leadership Development, Team Leadership, Team Building, Labor Management, Human Capital Management

Education
Colorado State University   2013 — 2016
Master's Degree, Organizational Management

Ashford University   2011 — 2013
Bachelor's Degree, Human Resources Management

University of Phoenix   2008 — 2010
Associate's Degree, Elementary Education and Teaching

Experience
Gooch Welding   February 2015 - Present
Monahans Nipple Up Oilfield Services   January 2015 - February 2015
Winslows Custom Buildings   August 2014 - December 2014
Blue Moon Ranch   July 2014 - July 2014
IHG - InterContinental Hotels Group   August 2012 - November 2012
Horse Around Town LLC   January 2009 - February 2012
Millennium Alarm Systems   2012 - 2012

Skills
Windows, Windows Vista, Windows 7, Microsoft Word, Windows Movie Maker, Mac OS, Horses, Sales, Cooking, Childcare, Photoshop, Photography, Digital Photography, Microsoft Office, Microsoft Excel, Equine, Horse Care, Horse Training, Animal Behavior, Animal Training, Animal Welfare, DSLR, Photo Editor, Horse Riding, Social Media Marketing, Online Advertising, Social Media Blogging, Blogging, Customer Service, Time Management, Event Planning

Education
Martinsburg College   2012 — 2012
Medical Office Management/Administration

Homeschool   2008 — 2011

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
Hungry Bird Creative Group - we feed on big ideas   March 2010 - Present
Freelance  October 2004 - Present

Education
University of Georgia - Terry College of Business   2010 — 2012
Master of Business Administration (MBA)

Art Institute of Atlanta   2002 — 2006
Bachelor's degree in Fine Arts (BFA)

Experience
IHG - InterContinental Hotels Group   January 2001 - Present
Myrtle Beach National   January 1992 - January 2001

Skills
Hospitality Industry, Training, Hospitality, Renovation, Hotels, Leadership, Hotel Management, Customer Satisfaction, Pre-opening, Sales, Management, Marketing, Resorts, Menu Development, Revenue Analysis, Customer Service, Hospitality Management, Forecasting, Yield Management, Purchasing, Tourism

Education
Emory University - Goizueta Business School   2007 — 2007
On Track, Business Management

University of South Carolina-Columbia   1987 — 1991
BS, Business

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
Accenture Federal Services  May 2012 - September 2014
Residential Education  August 2011 - May 2012
Frederick Douglass Distinguished Scholars Program   August 2011 - April 2012
Center for Community Engagement and Service, American University   August 2011 - April 2012
World Hope Center   August 2010 - April 2011
Conference and Residential Services   May 2010 - August 2010
The White House  January 2010 - May 2010
Catholic Campaign for Human Development  August 2009 - December 2009

Skills
Agile Web Development, Scrum, CRM, SQL, Java, SDLC, Agile & Waterfall..., ETL, Linux, Unix, RightNow, IMS/DB, Greenplum, Microsoft Office, Project Management, Leadership, Spanish, Community Outreach, International Relations, International..., Nonprofits, Volunteer Management, Training, Public Relations, Data Analysis, Community Development, Program Management, Non-profits, IT Project Lifecycle, Research, Event Planning, Fundraising, Requirements Analysis

Education
American University   2008 — 2012
BA, International Studies

United States International University   2010 — 2011
International Development

Salvador   2007 — 2008

Experience
Staybridge Suites Northwest Colonnade   August 2013 - April 2014
IHG - InterContinental Hotels Group   2013 - 2014
Riverwalk Plaza Hotel   July 2013 - August 2013
Staybridge Suites Northwest Colonnade   November 2010 - January 2013
Work Homespring Residential   September 2009 - October 2010
Candlewood Suites NW   March 2009 - September 2009
Embassy Suites NW   April 2000 - May 2002

Skills
Hospitality Industry, Customer Service, Receptionist Duties, Telephone Reception, Hospitality Management, Call Centers, Housekeeping

Education
Sunset High School   2002 — 2002

Ashford University
Psychology

Experience
IHG - InterContinental Hotels Group   June 2014 - Present
Toyota Financial Services  December 2013 - June 2014
Kaiser Permanente  June 2013 - December 2013
InterContinental Hotels Group  November 2012 - June 2013
InterContinental Hotels Group  November 2009 - November 2012
InterContinental Hotels Group  June 2006 - November 2009
InterContinental Hotels Group  June 2004 - June 2006
InterContinental Hotels Group  June 2002 - May 2004
InterContinental Hotels Group  March 1999 - June 2002
BellSouth International  October 1998 - February 1999

Skills
SQL, Access, Excel, Business Objects, Business Intelligence, Analytics, Data Warehousing, Data Analysis, Data Mining, Business Analysis, Forecasting, Analysis, Visio, Databases, ETL, Financial Analysis, Strategic Planning, Market Research, Dashboard, Budgets, MS Project, Project Management, Strategy, Competitive Analysis, Management, Requirements Gathering, Business Analytics, Training, Cross-functional Team..., Cross Functional..., Teradata, PowerPoint, Trend Analysis, Financial Processes, Process Improvement, Customer Relations, SQL Server, Essbase, Data Modeling, Budgeting, Word, Microsoft Office, Team Building, Business Strategy, Problem Solving, Statistics, Segmentation, Planning, Pricing, Business Intelligence...

Education
Bethune-Cookman University   1988 — 1992
Bachelor's Degree, Business Administration

Experience
IHG InterContinental Hotels Group  June 2014 - Present
Marriott International  2001 - May 2014
Marriott International  1997 - 2001
Marriott International  1990 - 1997
Marriott International  1988 - 1989
Marriott International  1986 - 1988
Marriott International  1984 - 1986
Marriott International  1983 - 1984

Skills
Hotels, Hospitality Management, Experienced Business..., Requirements Gathering, Business Requirements, Software Documentation, Employee Training, Quality Assurance, Microsoft Word, Microsoft Publisher, Reference Manuals, Revenue Analysis, Hospitality, Hotel Management, Front Office, Criterion Referenced..., Instructional Design, Client Liaison, Hospitality Industry, Food & Beverage, Cost Control, Resorts, Yield Management, Catering, Opening Hotels, Pre-opening experience, Rooms Division..., Property Management..., Training, Revenue Forecasting, Pre-opening

Education
Florida State University   1978 — 1982
Bachelor of Business Administration (B.B.A.), Hotel, Motel, and Restaurant Management

Experience
Undercurrent  April 2015 - July 2015
Quirky Inc.  July 2014 - July 2015
Wink, Inc.   July 2014 - July 2015
IHG - InterContinental Hotels Group   May 2014 - July 2014
The New York Palace  April 2014 - May 2014
Windsor Hotel  June 2013 - March 2014
Windsor Hotel  July 2007 - March 2014
Concern Worldwide US – New York City   June 2011 - August 2011
ZT Group Int'l, Inc.   2005 - 2006
Seng International Trading company limited   2000 - 2004

Skills
Payroll, Accounting, Microsoft Office, Microsoft Excel, Outlook, QuickBooks, Microsoft Word, Financial Accounting, PowerPoint, Customer Service, Finance, Access, Excel, Inventory Management, Word, Financial Reporting, Supervisory Skills, Accounts Payable, Administration, Accounts Receivable, Problem Solving, English, Teamwork, Budgeting, Customer Relations, Research, Financial Analysis, Reconciliation, Financial Modeling, Strategic Planning, Data Analysis, NetSuite, Opera, Account Reconciliation

Education
City University of New York-Baruch College - Zicklin School of Business   2010 — 2012
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.75/4.0

Borough of Manhattan Community College   2007 — 2009
Associate's degree, Business Administration

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
Hyatt Santa Barbara  July 2013 - June 2014
Hilton Long Beach and Executive Meeting Center   January 2013 - July 2013
HEI Hotels & Resorts  June 2012 - January 2013
HEI Hotels & Resorts  2012 - June 2012
Hotel Del Coronado  2007 - 2012

Skills
Employee Relations, Customer Service, Hotels, Hospitality, Training & Development, Food & Beverage, Quick Service, Casual Dining, Fine Dining, Banquets, Food Safety, Micros, Aloha, Positouch, Delphi, OnQ, Training, Hotel Management, Hospitality Industry, Food, Catering, Convention Services, Resorts, Menu Development, Employee Training, MICROS

Education
California State University-Long Beach   1993 — 1997
Bachelor's degree, Communicative Disorders

Experience
IHG - InterContinental Hotels Group   February 2011 - Present
il Lugano Suite Hotel  April 2010 - February 2011
Crescent Hotels & Resorts  January 2008 - April 2010
Crescent Hotels & Resorts  December 2004 - January 2008

Skills
Property Management..., Holidex, Opera, Synxis, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Hotels

Education
Community College of Allegheny County   2000 — 2003
Associate's degree, Hotel, Motel, and Restaurant Management

Experience
InterContinental Hotels Group (IHG®)   April 2015 - Present
IHG - InterContinental Hotels Group   April 2014 - April 2015
The North Highland Company  August 2010 - April 2014
CGI  September 2009 - August 2010
CGI  June 2004 - September 2009

Skills
Business Objects, Business Intelligence, ETL, Informatica, Unix, SQL, SDLC, Data Warehousing, Databases, MS Project, Integration, Visio, Business Analysis, Software Development, Oracle, Microsoft SQL Server, Business Process, Requirements Gathering, Requirements Analysis, Business Requirements, Testing, Microsoft Project

Education
Auburn University   1999 — 2004
BS, Management Information Systems

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
Banyan Tree Companies   October 2013 - September 2014
Banyan Tree Companies   August 2012 - October 2013
InterContinental Hotels Group  April 2011 - August 2012
WW Hospitality   August 2008 - July 2012
Westmont Hospitality Group  May 2007 - August 2008
InterContinental Hotels Group  December 2002 - May 2007
InterContinental Hotels Group  September 1991 - November 2002
Horseshoe Bend CC   1989 - 1991

Skills
Hotel Contract..., Organizational..., Hospitality Industry, Corporate Finance, Financial Accounting, Certified Public..., Certified Hospitality..., Due Diligence, Hospitality, Hotels, Contract Negotiation, Hospitality Management, Lodging, Forecasting, Budgeting, Franchising, Staff Management, Hotel Asset Management, Opening Hotels, Real Estate Transactions

Education
Cornell University   2005 — 2011
Certificate of Studies, Hotel Real Estate Investments and Asset Management

Georgia State University - J. Mack Robinson College of Business   1985 — 1988
BBA, Accounting

Clemson University   1984 — 1985
Mechanical Engineering

Dorchester Academy, St. George, SC   1979 — 1984
High School

Experience
IHG - InterContinental Hotels Group   June 2014 - Present
IHG -InterContinental Hotels Group  August 2011 - June 2014
Staybridge Suites/ Hotel Investment Services/IHG   March 2007 - July 2011
InterContinental Hotels Group  November 2005 - February 2007
The Worthington Inn  May 2004 - October 2005
Hilton Garden Inn  June 2003 - May 2004
Claddagh Irish Pub & Restaurant   November 2001 - March 2003
Lemont Hospitality Corporation   October 1990 - March 2001

Skills
Revenue Management, Hospitality, Hotel Management, Hospitality Industry, Hotels, Hospitality Management, Yield Management, Food & Beverage, Budgeting, Sales Management, Pre-opening, Forecasting, Revenue Analysis, Training, Marketing, Sales, Front Office, Tourism, Property Management..., Rooms Division, Hotel Booking, Budgets

Education
Community College of Allegheny County   1993 — 1996
Associate’s Degree, Science; Marketing Management, 4.0

Plum Boro High School   1974 — 1977
High School, Business, 4.0

Experience
IHG - InterContinental Hotels Group   June 2010 - Present
The Ritz-Carlton Hotel Company, L.L.C.   September 2003 - June 2010
Radisson  June 2003 - September 2003
Radisson  June 2002 - September 2002

Skills
Hospitality, Hospitality Industry, Hotels, Pre-opening, Customer Service, Rooms Division, Revenue Analysis, Resorts, Property Management..., Opera, MICROS, Hotel Management, Hospitality Management, Front Office, Food

Education
City University of New York-John Jay College of Criminal Justice
Law

Experience
White Elephant Hotel   May 2015 - Present
Walt Disney World  May 2014 - May 2015
IHG - InterContinental Hotels Group   October 2013 - May 2014
Hannaford Supermarkets  August 2011 - October 2013
Southwicks Zoo  April 2011 - August 2011
Boy Scouts of America  May 2010 - August 2010

Skills
Customer Service, Guest Service Management, Leadership Development, Hospitality Management, Web Design, Microsoft Office, Aviation, PowerPoint, Microsoft Excel, Management, Event Management, Customer Satisfaction, Event Planning, Social Media, Social Networking, Leadership, Time Management, Microsoft Word, Hotels, Training

Education
Community College of Rhode Island   2013 — 2015
Associate of Science (A.S.), Hospitality Administration/Management

Disney University   2014 — 2014
Advanced Studies of Hotel Administration, Hospitality Administration/Management

Community College of Rhode Island   2013 — 2013
Leadership Development, A+

Douglas High School   2009 — 2013
High school diploma, High School Diploma

Experience
Global Brands Group (A member of the Fung Group)   August 2014 - Present
McGraw-Hill Education  January 2013 - August 2014
IHG - InterContinental Hotels Group   January 2009 - January 2013
AllianceBernstein L.P.   May 2005 - November 2008
Cendant Corp.  November 2003 - April 2005
Advance Publications   July 2002 - November 2003
RCN Corp.  May 2001 - March 2002
AT&T Corp  March 1990 - May 2001

Skills
Market Analysis, Spend Analysis, Requirements Gathering, Strategic Sourcing, Supplier Management, Procurement, Global Sourcing, Contract Management, Supply Management, Managing Managers, Vendor Management, Leadership, Contract Negotiation, Cross-functional Team..., Negotiation, Outsourcing, Process Improvement, Purchasing, Sourcing, Supply Chain, Supply Chain Management, Team Building, Management

Education
Rutgers University   1999 — 2001
MBA, General Management

Fairfield University   1985 — 1989
BA, Psychology

Experience
Hyatt Hotels Corporation  April 2013 - Present
Hyatt Hotels Corporation  February 2009 - April 2013
Hyatt Hotels  April 2006 - February 2009
Wyndham Hotel Group  August 2004 - March 2005
IHG - InterContinental Hotels Group   2002 - 2005
Wolfgang Puck Catering  2000 - 2002
IHG - InterContinental Hotels Group   1999 - 2000
IHG - InterContinental Hotels Group   1997 - 1999
Wyndham Hotel Group  1995 - 1997

Skills
Hospitality Management, Food & Beverage, Catering, Hotel Management, Banquets, Pre-opening, Hotels, Hospitality Industry, Resorts, Yield Management, Micros, Revenue Analysis, Fine Dining, Front Office, Rooms Division, Craft Beer, Marketing, Restaurant Management, Team Leadership, Menu Development, Project Management, MICROS

Education
University of Alabama   1988 — 1992
B.A., History

Florida International University   1994 — 1994
B.S., Hospitality Management

Experience
IHG - InterContinental Hotels Group   December 2012 - Present
Homewood Suites/Kelco Management Corp.   May 2002 - March 2010
CompUSA  January 1999 - May 2002

Education
Florida State University - College of Business   1985 — 1988
BS, Hospitality Administration

Experience
Pilot Flying J  October 2008 - November 2014
The Urban Electric Co.  May 2007 - August 2008
A Rainbow of Carpets   September 2004 - October 2006
Office Team  January 2003 - May 2004
IHG - InterContinental Hotels Group   May 2001 - December 2002

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Sales, Leadership, Training, Process Improvement, Windows, Outlook, Recruiting, Interviews, Inventory Management, Team Building, Customer Service, Operations Management, Retail, Time Management, Profit, Team Leadership, Inventory Control

Education
Coastal Carolina University   1998 — 2000
General Studies

Experience
Room Key  2014 - Present
Asbury Ave Marketing Advisors   2013 - Present
IHG - InterContinental Hotels Group   2011 - 2013
IHG  2008 - 2011
IHG - InterContinental Hotels Group   2003 - 2008
InterContinental Hotels Group  2000 - 2003
Continental Airlines  1992 - 2000

Skills
CRM, Relationship Marketing, B2B, Loyalty Marketing, Marketing Strategy, Management, Marketing, Competitive Analysis, Strategy, Brand Management, E-commerce, Analytics, Strategic Partnerships, Segmentation, Product Marketing, P&L Management, Market Planning, Marketing Research, Direct Marketing, Multi-channel Marketing, Marketing Management, Digital Marketing, Email Marketing, Mobile Marketing, Market Analysis, Integrated Marketing, Customer Insight, Customer Acquisition, B2B Marketing, Database Marketing, Interactive Marketing, Lead Generation, Web Analytics, Online Marketing, SEM, Digital Strategy, Brand Development

Education
Boston College - Wallace E. Carroll Graduate School of Management   1990 — 1992
Master of Business Administration (MBA), Marketing

Gettysburg College   1984 — 1988
BA, Business Management and Administration

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
InterContinental Hotels Group  September 2010 - Present
Rezidor Hotel Group   February 2010 - September 2010
Millennium & Copthorne Hotels  February 2008 - February 2010
Hilton Hotels Worldwide  April 2006 - February 2008

Skills
Revenue Analysis, Hotel Management, Multi Tasking, Multilingual, Cluster Management, Inventory Management, Strategic Planning, Marketing Strategy, Business Planning, Budget Process, Budget Forecasts, Yield Management, Opening Hotels, Opera, Holidex, Revenue Forecasting, Profit Maximization, Distribution Strategies, Hotel Booking, OnQ, Pre-opening experience, Hotels, Pricing Strategy, Pricing Analysis, Pre-opening

Education
Ecole hôtelière de Lausanne   1999 — 2003
Bachelor of Business Administration (B.B.A.), Hospitality Administration/Management

Experience
IHG-InterContinental Hotels Group  November 2002 - Present
IVS, Inc.   August 1997 - November 2002
All Pro Telemarketing Corporation   October 1988 - August 1997

Skills
Strategic Planning, Leadership, Sales Management, Sales Operations, Hotels, Revenue Generation, Building unity in a..., Training Others, Integrity, Visionary, Communication, Building Relationships, Persuasion, Adaptability, Coaching and Development, Decision Making, Planning, Problem Solving, Innovative Thinking, Team Building, Team Leadership, P&L, Hospitality, Customer Satisfaction, Project Planning, Revenue Analysis, Income Statement, Time Management, Training, Sales, Operations Management, Yield Management

Education
Emory University - Goizueta Business School
Executive Development, Sales Leadership Program

William Paterson University
Bachelor of Arts, Major; Sociology/Economics

Experience
IHG - InterContinental Hotels Group   December 2014 - Present
IHG - InterContinental Hotels Group   July 2013 - December 2014
InterContinental Hotels Group  August 2009 - July 2013
InterContinental Hotels Group  October 2006 - August 2009
Intercontinetal Hotels Group   February 2006 - October 2006
IHG  June 2002 - February 2006
Meristar Hotels & Resorts  July 2000 - June 2002
Bristol Hotels & Resorts  May 1999 - June 2000
Bristol Hotels & Resorts  May 1997 - May 1999
Holiday Inn Winter Park   September 1996 - May 1997

Skills
Global Business..., Revenue Analysis, Hotels, E-commerce, Sales, Call Center, Distributed Team..., Yield Management, Hospitality Industry, Hospitality, Hotel Management, Resorts, Tourism, Hospitality Management, Leisure, Front Office, Management, Pre-opening, Business Development, Leadership, Travel Management, Customer Satisfaction, Marketing Strategy, Marketing, Strategy, Business Travel, Revenue Forecasting, Food & Beverage, Online Travel, Incentives, Banquets

Education
Florida State University   1986 — 1991
BS, Hospitality Administration, Marketing

Roxbury High School   1982 — 1986

Experience
InterContinental Hotels Group (IHG®)   July 2015 - Present
IHG - InterContinental Hotels Group   October 2014 - July 2015
Game Project   August 2014 - October 2014
Direct Processor   May 2013 - August 2013
BhbSoft   May 2012 - August 2012
BhbSoft   May 2011 - August 2011

Skills
Eclipse, Java, Visual Studio, HTML, Bash, JavaScript, Unreal Editor, Skyrim Creation Kit, Blender, Unreal Engine 4, Windows, PHP, CSS, Apache, C++, PhoneGap, Android Development, Tomcat, VI, MySQL, GNU Make, Unix, VMware, Music Programming, Microsoft Visual Studio, Linux, C, Mac OS X, RDP, 1sd Degree Black Belt..., Cocos2d-x

Education
Clemson University
Bachelor's Degree, Computer Science Bachelor of Arts

Battery Creek High School

Experience
Brand USA  September 2014 - Present
International Monetary Fund  March 2013 - May 2013
Intel Corporation  April 2012 - September 2012
Zurich Insurance Company Ltd  February 2012 - February 2012
IHG - InterContinental Hotels Group   June 2011 - September 2011

Education
The George Washington University   2013 — 2015
Master's Degree, Master of Tourism Administration, Event and Meeting Management, 3.80

University of Surrey   2011 — 2013
Bachelor's Degree, Bachelor of Science (B.S), Tourism Management

Dongbei University of Finance and Economics   2009 — 2013
Bachelor's Degree, Tourism and Travel Services Management, 3.81

Experience
IHG - InterContinental Hotels Group   August 2014 - Present
Porto Vista Hotel  December 2010 - July 2014
JTeam by San Diego Concierge   July 2010 - December 2010
Hilton Del Mar  February 2004 - October 2010
Hilton San Diego Bay Resort and Spa  October 2009 - July 2010
Woodfin Suite Hotels  June 2001 - February 2004
Woodfin Suite Hotels  June 1998 - June 2001
Holiday Inn Union City   1985 - 1991

Skills
Hospitality, Event Management, Sales, Event Planning, Corporate Events, Hotels, New Business Development, Marketing Strategy, Public Relations, Advertising, Customer Satisfaction, Customer Service, Management, Front Office, Forecasting, Business Development, Social Media Marketing, Budgets, Fundraising, Leadership, Sales Management, Hospitality Industry, Revenue Analysis, Hospitality Management, Hotel Management, Resorts

Education
California State University-East Bay   1985 — 1990
BSBA, Business

Experience
InterContinental Hotels Group (IHG)   January 2015 - Present
IHG - InterContinental Hotels Group   July 2014 - December 2014
Furman University  September 2013 - November 2013
Furman University  June 2013 - August 2013
Feeding America  June 2012 - August 2012

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Social Media, HTML, Teamwork, Windows, English, Event Planning, Data Analysis, Community Outreach, Facebook, Time Management, Public Speaking, Leadership, Social Networking

Education
Furman University   2010 — 2014
Bachelor of Arts (B.A.), Business Administration

King's College London, U. of London   2013 — 2013
Business Administration and Management, General

Experience
Inland Seafood  July 2015 - Present
Bloomin' Brands, Inc.   March 2011 - July 2015
T.I.P.S. Training in Preventative Procedures   2009 - 2013
IHG - InterContinental Hotels Group   2007 - 2008

Skills
Restaurants, Food, Restaurant Management, Menu Development, Catering, Culinary Skills, Fine Dining, Hotels, Food Safety, Cooking, Cuisine, Team Building, Recipes, Front Office, HACCP, Bartending, Customer Service, Hospitality Management, Inventory Management, Event Management, P, Budgets, Event Planning, Hospitality, Strategic Planning, Food

Education
Johnson & Wales University   2002 — 2006
Culinary Arts, French Classical and Mediterranean concentration

Columbus State University   2001 — 2002

Columbus High School, Columbus GA

Experience
IHG Army Hotels   April 2014 - Present
PayDay Loans & Check Cashing, Inc.   January 2013 - March 2014
IHG - InterContinental Hotels Group   2014 - 2014

Skills
Event Management, Sales, Sales Management, Strategic Planning, Customer Service, Marketing Strategy, New Business Development, Team Building, Negotiation, Business Strategy, Budgets, Hospitality, Social Media, Leadership, Microsoft Excel, Customer Satisfaction, Hotels, Public Relations, Retail, PowerPoint, Project Management, Social Networking, Inventory Management, Social Media Marketing, Account Management, Operations Management, Hospitality Industry, Business Planning, Coaching, Outlook, Research, Hospitality Management, Program Management, Teamwork, Entrepreneurship

Education
Grantham University   2015 — 2016
Business Administration and Management, General

Florida Institute of Technology   2014 — 2015

Florida Institute of Technology
Business Administration and Management, General

Experience
iChing Restaurant   2015 - Present
The Light Horse Restaurant   September 2014 - Present
Levy Restaurants  March 2014 - Present
Ice Rink Events  September 2013 - February 2014
Centerplate at Safeco Field   February 2013 - September 2013
State of Washington  August 2008 - November 2012
Red Lion Hotels Corporation  August 2010 - January 2012
IHG - InterContinental Hotels Group   August 2009 - August 2010
Norwegian Cruise Line  September 2007 - March 2008
Pan Pacific Hotels Group  October 2006 - August 2007

Skills
Catering, Hospitality, Management, Hotels, Budgets, Forecasting, Expediting, Project Management, Professional Mentoring, Employee Relations, Employee Engagement, Employee Training, Union Avoidance, Union Relations, Union Labor, Union Experience, Recreation Planning, Expenditure Control, Front Office Development, Internal Audit, Quality Auditing, Financial Audits, Theft Prevention, Loss Prevention..., Surveillance, Security Operations, Quality Control, Contract Negotiation, Contract Management, Restaurant Management, Restaurants, Internal Controls, Concierge Services, Luxury Brand Marketing, Cruise Lines, Luxury Cruise, Luxury Lifestyle, Housekeeping, Brand Development, Brand Management, Brand Loyalty, Brand Implementation, Guest Service Management, Guest Recovery, Front Office Support, Data Analysis, Pattern Recognition, First Aid, Marine Operations, Stadiums

Education
Harry Lundeburg School of Seamenship   2007 — 2008
Merchant Mariner / Z Card, Ocean Vessel Safety & Operations, Piney Point, Maryland

Central Washington University   2001 — 2005
Bachelor's Degree, Hotel and Restaurant Management

American Hotel & Lodging Association Educational Institute   2004 — 2004
Hospitality Administration/Management

Bellarmine College Preparatory   1997 — 2001
High School Diploma, Honors Society

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
InterContinental Hotels Group  July 2013 - September 2014
Holiday Inn Express Downtown Lexington   March 2005 - July 2013
Dry Stone Conservancy   2004 - 2005
Kentucky Transportation Cabinet  2001 - 2004
Marriott Griffin Gate Resort Lexington   1999 - 2001

Skills
Hotels, Hospitality, Meeting Planning, Hospitality Management, Hotel Management, Hospitality Industry, Revenue Analysis, Event Management, Public Relations, Tourism, Yield Management, Convention Services, Pre-opening, Front Office, Property Management..., OnQ, Rooms Division, Food & Beverage, Banquets, Catering, Resorts, Micros, Restaurants, Leisure Travel, Trade Shows

Education
Eastern Kentucky University   1992 — 1998
BA, English Literature

Experience
T-Mobile  February 2015 - Present
Butler Community College  December 2014 - May 2015
T-Mobile  October 2013 - February 2015
ACS Healthcare Provider Solutions  2012 - 2013
Comcast Cable  2011 - 2012
IHG - InterContinental Hotels Group   2007 - 2011

Skills
Program Management, Call Centers, Vendor Management, Management, Team Leadership, Change Management, Leadership, Telecommunications, Project Management, Training, Customer Experience, Cross-functional Team..., Strategy, Process Improvement, Business Analysis, Performance Management, Team Building, Coaching, Team Management, Strategic Planning, Recruiting, Leadership Development, Customer Retention, Product Management, Management Consulting, Employee Training, Analysis, Outsourcing, Talent Management, Training Delivery, SDLC, Employee Engagement, Operations Management, Employee Relations, Human Resources, Organizational..., Business Strategy, Operational Excellence, Business Planning, Marketing Strategy, Mentoring, Time Management, Succession Planning, Integration, Business Development, Customer Satisfaction, Customer Service, Sales, CRM, Sales Operations

Education
Columbia Southern University   2014 — 2016
Doctor of Business (DBA), Business Administration, Management and Operations

Mississippi State University   2012 — 2014
Master of Business Administration (MBA), Business Administration

Concordia University Texas   2008 — 2012
Bachelor of Business Administration (BBA), Bachelor of Science in Computer Science (B.S CompSCi), Business Administration and Computer Science

Experience
Diamonds International  May 2015 - Present
NMG Consulting  March 2015 - May 2015
IHG - InterContinental Hotels Group   September 2014 - December 2014
InterContinental Hotels Group  May 2014 - August 2014
Genesis  August 2012 - December 2012
InterContinental Hotels Group  January 2011 - May 2011

Skills
Advertising, Social Media Marketing, Strategic Communications, Coordinating Special..., Microsoft Office, Microsoft Excel, PowerPoint, Photoshop, Web Design, Data Analysis, Marketing, Sales, Social Networking, Microsoft Word, Social Media, Spanish, Teamwork, Marketing Communications, Public Relations

Education
Florida International University - College of Business Administration   2011 — 2014
Bachelor of Business Administration (BBA), Marketing

Florida International University
Minor in Marketing Research and Analysis, Marketing

Asociación Escuelas Lincoln   2010 — 2011
High School

Experience
TMI Hospitality  May 2015 - Present
Sage Hospitality  July 2014 - May 2015
Sage Hospitality  February 2014 - July 2014
IHG - InterContinental Hotels Group   January 2013 - February 2014
White Lodging Services  October 2012 - January 2013
John Q. Hammons Hotels & Resorts   December 2009 - September 2012
John Q. Hammons Hotels & Resorts   December 2009 - September 2012
John Q. Hammons Hotels & Resorts   December 2009 - September 2012
John Q. Hammons Hotels & Resorts   December 2009 - September 2012

Skills
Hospitality Management, Hospitality Industry, Front Office, Customer Satisfaction, Hotels, Resorts, Pre-opening, Banquets

Education
Cornell University   2013 — 2015
Bachelor of Business Administration (BBA), Hospitality Administration/Management

Tennessee State University   2005 — 2007
Hospitality Administration/Management

Experience
Cisco  October 2014 - Present
IPS (Consulting to IHG - InterContinental Hotels Group)   March 2012 - September 2014
Agilysys  January 2010 - February 2012
Infor  June 2007 - January 2010
Rhema Services Group   April 2003 - March 2007
IHG - InterContinental Hotels Group   December 2000 - March 2003
IHG - InterContinental Hotels Group   January 1994 - January 2000
Hughes Communications  June 1990 - May 1994

Skills
Data Center, Customer Service, Key Account Management, Hospitality, Hotels, Account Management, Strategic Planning, Vendor Relations, Sales Management, Cloud Computing, Team Leadership, Product Development, Product Management, Product Marketing, Executive Management, Product Launch, Cross-functional Team..., Business Planning, Marketing Strategy, Property Management..., Enterprise Software, Contract Negotiation, Budgets, Business Strategy, Management, Business Analysis, Team Building, Vendor Management, Project Planning, Leadership, Agile Methodologies, Business Process..., IT Strategy, Business Development, Telecommunications, Strategy, Selling, Marketing, Consulting, Networking, SaaS, Strategic Partnerships, IT Operations, Hospitality Industry

Education
Florida Institute of Technology   1984 — 1985
none, Computer Science

Lawton Medical School   1976 — 1977
Vocational Certification, Nursing

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
IHG - InterContinental Hotels Group   January 2014 - July 2014
Robert Half Finance & Accounting  August 2012 - December 2013
American Pensions, Inc.   September 2012 - February 2013
Verizon Wireless  April 2009 - July 2011
Edward Jones  2006 - 2008
Francis Marion Hotel  September 2006 - May 2007
College of Charleston  May 2002 - August 2004

Skills
Telecommunications, Customer Retention, Customer Satisfaction, Wireless, Customer Service, Customer Experience, Team Leadership, 401k, Financial Analysis, Financial Services, Hospitality Industry, Relius Administration, MSCS Bridgenet, Matrix Management, 401(k) Focus, Collaboration, Teamwork, Payroll, Accounts Receivable, Analysis, Negotiation, Spreadsheets, Invoicing

Education
College of Charleston
Bachelor of Science (BS), Business Administration and Management, General

University of North Carolina at Chapel Hill

Academic Magnet High School

Experience
IHG - InterContinental Hotels Group   November 2014 - Present
CS STARS  June 2012 - May 2014
CS STARS  January 2011 - June 2012
CS STARS  2007 - 2011
CS STARS LLC  1999 - 2007
Wachovia Bank  June 1993 - August 1999

Skills
SDLC, Professional Services, Business Objects, Business Analysis, Business Process..., Database Design, T-SQL, Oracle, Business Intelligence, Enterprise Software, Risk Management, CRM, Disaster Recovery, Process Improvement, PL/SQL, Agile Methodologies, SharePoint, SQL, Microsoft SQL Server, Project Management, Software Project..., Business Process, IT Management, IT Operations, IT Outsourcing, Configuration Management, ISO 27001, SaaS, Data Center, Technology Integration, Requirements Gathering, Consulting, Resource Management, Software Installation, Microsoft Servers, Vendor Management, Management, Cross-functional Team..., Program Management, Strategy, Leadership, IT Strategy, Cloud Computing, Integration, Software Development, Requirements Analysis, Databases, Change Management, ITIL, Salesforce.com

Education
Clemson University   1989 — 1993
Financial Mgmt., Accounting

Experience
IHG - InterContinental Hotels Group   2013 - 2014
Literacy Corps  September 2007 - May 2011
Caritas Bianchi Hotel   February 2010 - May 2010
Hyatt Oak Ranch Resort   May 2008 - August 2008

Skills
Staffing Services, Recruiting, Customer Service, Hospitality, Hospitality Management, Social Media Marketing, Social Media, Revenue Analysis, Microsoft Word, Microsoft Excel, Marketing, Research, Management, Event Planning, Facebook, Hotel Booking, Hotels, Hotel Administration, Event Management, Sales

Education
Syracuse University   2007 — 2011
Hospitality Management & International Business

City University of Hong Kong

Experience
Ritz Carlton  April 2015 - Present
For Hire  February 2007 - Present
Convergys  August 2014 - September 2014
IHG - InterContinental Hotels Group   April 2013 - February 2014
IHG - InterContinental Hotels Group   2013 - 2014
Alliant Event Services  February 2007 - March 2013
Alorica Magna, UT   September 2006 - December 2007

Skills
Technical Support, Computer Hardware, Software Installation, Networking, Hardware, Printers, Trade Shows, Sales, Hotels, Hospitality, Event Management, Customer Service, Windows, Music, Audio Engineering, Team Leadership, Persistence

Education
kearns high   2004 — 2006
diploma, General Studies

42

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
Waldorf=Astoria  December 2006 - July 2014

Skills
Hotels, Hotel Management, Resorts, Hospitality, Front Office, Hospitality Management, Hospitality Industry, Restaurants, Recruiting, Employee Relations, Pre-opening, Food & Beverage, Rooms Division, Fine Dining, Employee Benefits, Opera, Labor Relations, Human Resources, Catering, Budgets, Banquets, Guest Service Management, Yield Management, Revenue Analysis, Property Management..., OnQ, Leadership, Micros, Process Scheduler, Restaurant Management, Payroll, Hiring, Pre-opening experience, Lodging, Opening Hotels

Education
City University of New York-Baruch College - Zicklin School of Business   2006 — 2007
Master of Business Administration (M.B.A.)

Experience
IHG - InterContinental Hotels Group   January 2014 - Present
IHG  April 2007 - January 2014
InterContinental Hotels Group (IHG)   April 2007 - January 2014
IHG New Zealand/South Pacific   February 2005 - March 2007
IHG - Crowne Plaza Redondo Beach - Crowne Plaza Los Angeles Airport   May 2003 - January 2005
IHG  November 1999 - May 2003
IHG  April 1997 - November 1999
Interstate Hotels Corporation  March 1992 - December 1993

Skills
Yield Management, Revenue Analysis, Hotels, Hospitality Industry, Pricing Strategy, Hospitality Management, Hotel Management, Revenue Forecasting, Catering, Customer Satisfaction, Property Management..., Hotel Booking, Front Office, Rooms Division, Opening Hotels, Pre-opening, Resorts

Education
Bryant University   1985 — 1989
BS, Business Adminstration

Experience
Wyndham Hotel Group  August 2012 - August 2015
Thompson Hotels  April 2011 - August 2012
Hyatt Regency Miami  December 2005 - March 2011
IHG InterContinental Hotels Group  2000 - 2005
InterContinental Hotels Group  1996 - 2000
InterContinental Hotels Group  1996 - 2000
InterContinental Hotels Group  1990 - 1992

Skills
Sales & Marketing..., Sales/Marketing..., Strategic Planning and..., Revenue..., Hotel Management, Change Management, Hotels, Budgets, Catering, Contract Negotiation, Event Management, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Leisure, Management, Marketing, Marketing Strategy, Opening Hotels, Pre-opening, Resorts, Revenue Analysis, Rooms Division, Sales, Sales Management, Strategic Planning, Training, Yield Management, Banquets

Education
Oglethorpe University   2003 — 2005
MBA, Business Management and Marketing, 3.75 GPA

Ryerson University   1982 — 1985
Bachelor’s Degree, Hospitality Administration/Management

Florida International University

Florida International University

Experience
IHG - InterContinental Hotels Group   July 2014 - Present
InterContinental Hotels Group  October 2011 - Present
hotel SystemsPro   July 2009 - July 2011
Hilton Hotels  August 2006 - July 2009
Hilton Hotel Corporation  July 2006 - July 2009
Grand Valley State University  September 2005 - August 2006
Hampton Inn Hotel Grand Rapids Michigan, BriLyn Corporation   January 2003 - August 2006
Crowne Plaza Hotel Grand Rapids Michigan   2003 - 2005
Embassy Suites Hotel Indianapolis, Indiana   1996 - 2002

Skills
Hotels, Revenue Analysis, Hospitality, Catering, Hospitality Industry, Resorts, Event Management, Hotel Management, Banquets, Pre-opening, Fine Dining, Culinary Skills, Restaurant Management, Food & Beverage, Customer Satisfaction, Tourism, Front Office, Hospitality Management, Property Management..., Sales, Rooms Division, Yield Management, Opening Hotels, Restaurants, Micros, Leadership, Guest Service Management, Menu Development, Hotel Booking, Meeting Planning, OnQ, Revenue Forecasting, Leisure, Lodging, Operations Management, Convention Services, Management, Wine, Hiring, Pre-opening experience, Food, P&L, Cost Control, Food Service, Opera, Online Travel, Banquet Operations, Hotel Administration, Time Management, Business Travel

Education
Ferris State University   1981 — 1985
BS Hospitality Managment ; BS Marketing; Associates Restaurant Management, Hospitality

Experience
IHG - InterContinental Hotels Group   2014 - Present
InterContinental Hotels Group  June 2013 - August 2014
TravelClick  October 2010 - June 2013
InterContinental Hotels Group  January 2008 - March 2009
Sheraton Gateway Hotel  2003 - 2008
Starwood Hotels & Resorts  2003 - 2008

Skills
Hotels, Training, Property Management..., Management, Networking, Delphi, Active Directory, Opera, Access, Revenue Analysis, Project Management, Front Office, Hospitality Industry, Yield Management, Micros, Business Intelligence, Salesforce.com, Hotel Management, Customer Satisfaction, Pre-opening, Food & Beverage, Microsoft Office, Lightspeed, Windows, Information Technology, Hospitality, Strategy, Sales, Customer Service, Food, Teamwork, Troubleshooting, Corporate Events, Hospitality Management, Recruiting, SAP, Timesaver, SIP, Database Administration, Project Planning, Operating Systems, Online Travel, Catering, Vendor Management, Software Documentation, System Administration, Hotel Booking, Teradata, Business Objects, SAS

Education
Clark Atlanta University
Business

Experience
Dwellworks  June 2013 - Present
Snowbird Ski and Summer Resort  November 2010 - Present
The Leading Hotels of the World  1995 - 2004
Millennium & Copthorne Hotels  1992 - 1995
Neue Dorint GmbH / Dorint Hotels & Resorts   1989 - 1992
Hotel Beatus   March 1989 - October 1989
IHG - InterContinental Hotels Group   1986 - 1989

Skills
Hotels, Hospitality Industry, Tourism, Resorts, Hotel Management, Hospitality, Marketing, Customer Service, Sales, Leadership, Restaurants, Hospitality Management, Database Marketing, Hotel Marketing, Direct Marketing, Strategic Partnerships, Fundraising, Loyalty Marketing, Coaching, Revenue Analysis

Education
Cornell University
Hospitality

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
InterContinental Hotels Group  September 2012 - September 2014
Heathman Hotel Portland  October 2011 - September 2012
The Heathman Hotel  April 2010 - October 2011
Governor Hotel   August 2006 - March 2010
Embassy Suites Portland Airport  July 2002 - July 2006
Urban Life Productions   January 1998 - December 2002
Siltronic AG  1996 - 2001

Skills
Inventory Management, Product Marketing, Revenue Analysis, Pricing Strategy, Online Advertising, Product Life Cycle, Yield Management, Search Advertising, Google Analytics, Competitive Analysis, Data Analysis, CRM, Hospitality Management, Hotels, Hospitality Industry, Hospitality, Tourism, Management, Hotel Management, Resorts, Customer Service, Pre-opening, Event Management, Food, Sales, Front Office, Marketing Strategy, Training, Leadership, Marketing, Rooms Division, Leisure, Property Management..., Budgets, Customer Satisfaction, Hotel Booking, Meeting Planning

Education
Cornell University
Certificate, Revenue Management

Portland State University - School of Business   2000 — 2004
BA, IMarketing and International Business

Experience
IHG - InterContinental Hotels Group   June 2014 - Present
DialAmerica  December 2010 - Present
FirstComp Insurance  August 1998 - July 2010

Skills
Microsoft Excel, Commercial Insurance, Workers Compensation, Outlook, Employee Training

Education
Bellevue University   2002 — 2003
Business Operations Support and Assistant Services

Experience
IHG - InterContinental Hotels Group   September 2014 - Present
The Mills House Wyndham Grand Hotel   August 1988 - August 2014
DoubleTree by Hilton  September 1999 - October 2003
US Army  March 1983 - March 1987

Skills
Hotels, Hospitality Industry, Resorts, Hospitality, Revenue Analysis, Hospitality Management, Hotel Management, Event Management, Event Planning, Yield Management, Sales Management, Customer Service, Food & Beverage, Tourism, New Business Development, Meeting Planning, Sales, Front Office, Catering, Marketing, Banquets

Education
College of Charleston   1988 — 1992
Bachelors of Science, Business Administration and Management, Finance

Experience
Genuine Parts Company  April 2015 - Present
IHG - InterContinental Hotels Group   May 2012 - January 2015
InterContinental Hotels Group  June 2012 - July 2014
InterContinental Hotels Group  May 2010 - June 2012
IHG - InterContinental Hotels Group   September 2008 - March 2010
Kraft Foods Global Brands LLC  August 2002 - July 2008

Skills
Customer Service, Social Media, Strategy, Management, Training, Process Management, Customer Relations, Customer Liason, Data Entry, database reporting, Forecasting, Project Implementation, Strategy Implementation, Hospitality Industry, global customer liason, Project Management

Education
Walden University   2015 — 2016
Bachelor’s Degree, Bachelor of Science Comm - Mgmt and Organizational Communications

Centenary College of Louisiana   2004 — 2008
AALA, Liberal Arts and Sciences/Liberal Studies

Experience
IHG - InterContinental Hotels Group   September 2013 - Present
InterContinental Hotels Group  November 2011 - Present
IHG - InterContinental Hotels Group   December 2012 - August 2013
InterContinental Hotels Group  September 2011 - October 2011
Comercial Grand Asia   April 2010 - September 2010
Comercial Gran Asia   January 2002 - July 2006
Restaurant Fortune   July 2005 - September 2005

Skills
Accounting, Customer Satisfaction, Customer Service, Event Planning, Time Management

Education
George Brown College   2010 — 2012
Diploma, Hotel Management

University of Ottawa / Université d'Ottawa
Bachelor, International Business

Experience
IHG - InterContinental Hotels Group   April 2014 - Present

Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint

Education
Catawba Valley Community College
Computer Engineering