Inacom / Vanstar
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Inacom / Vanstar Employees
Blue Shield of California July 2014 - Present
Safeway Inc. September 2000 - July 2014
Inacom 1996 - 2000
Vanstar 1994 - 2000
Compaq 1993 - 2000
Inacom / Vanstar 1993 - 2000
Skills
Virtualization, Disaster Recovery, Windows Server, Active Directory, Servers, Data Center, Visio, ITIL, System Administration, IT Management, Vendor Management, VMware, Troubleshooting, System Deployment, Technical Support
Education
Las Positas College 1991 — 1993
n/a, Logic, Computers, Music
Gravity Systems July 2014 - Present
Computers-4-Kids! September 2008 - July 2013
Goodwill Industries of Northwest Ohio July 2003 - October 2008
Franciscan Services Corp. February 2001 - October 2008
Kranky Records, Anticon Records, & others 1998 - 2008
Morc Records 2007 - 2007
Analysts International / Sequoia 2000 - September 2002
Inacom / Vanstar April 1996 - June 2000
Owens Community College June 1995 - April 1996
Skills
Information Technology, nonprofit management, E-commerce, Graphic Design, Microsoft Certified..., E-Waste, Nonprofits, Music Production, Photoshop, Windows, Apple, Active Directory, Networking, Public Speaking, System Administration, Technical Support, Troubleshooting, Windows Server
Education
Owens Community College 1994 — 1996
Computer & Telecommunication Electronics
CSC August 2000 - February 2013
Inacom / Vanstar August 1997 - August 2000
AT&T August 1996 - August 1997
Skills
ITIL, Solution Architecture, Data Center, Enterprise Architecture, PMP, Financial Analysis, Extensive Virtual Team..., Mentoring Of Staff, Network Security, Cyber-security, Process Improvement, IT Strategy, System Deployment, Program Management, Information Technology, IT Management
Education
Purdue University 1968 — 1970
Master of Science (MS), Electrical Engineering Communications Theory
Monmouth University 1972 — 1975
Master of Business Administration (MBA), Business Administration
University of Rhode Island 1964 — 1968
Bachelor of Science (BS), Electrical and Electronics Engineering
Sunlife Insurance Co - International August 2015 - Present
Navigator Enterprises April 2011 - Present
RCG Global Services (Sunlife Of Canada) July 2014 - July 2015
LeapFrog Systems February 2014 - April 2014
The Life and Annuities Group (TLAG) February 2012 - February 2014
InSource Consulting March 2006 - October 2010
Best Buy December 2001 - January 2006
INTERNODED INC March 2000 - July 2001
INACOM / VANSTAR August 1998 - February 2000
SYSTEM ANALYSIS SYSTEMS (SAS) February 1997 - July 1998
Skills
Vendor Management, Project Management, Business Analysis, Team Leadership, Integration, Quality Assurance, Management, Strategy, Process Improvement, Business Process..., Visio, SDLC, Business Process, Leadership, Management Consulting, Microsoft Office, Requirements Gathering, Requirements Analysis, Application Architecture, Test Management, Software Development, Property Management, Enterprise Software, Agile Methodologies, Project Planning, Testing, IT Strategy, PMP, Change Management, Software Project..., Professional Services, Consulting, Cross-functional Team..., Scrum, Business Requirements, Resource Management, MS Project, Process Engineering, Analysis, IT Management, Software Documentation, Business Process Design, Business Strategy, Program Management, Information Technology
Education
Siena College 1993 — 1995
Bachelor of Arts, Political Science
ESI International 2000 — 2000
Certificate, PMI PM Certification Boot Camp
Clark University Computer Career Institute 1998 — 1998
LAN Certification, Network Engineering
Adirondack Community College 1992 — 1993
Associate's Degree, Political Science
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Pomeroy June 2015 - Present
Pomeroy June 2012 - Present
Pomeroy September 2010 - June 2012
Concrete Jungle Marketing October 2009 - September 2010
Technisource December 2007 - October 2009
Spherion June 2000 - December 2007
Inacom January 2000 - June 2000
Inacom & Vanstar July 1998 - January 2000
Vanstar November 1997 - July 1998
Vanstar January 1996 - November 1997
Skills
Product Development, Product Management, Product Marketing, Solution Development, Solutions Marketing, IT Solutions, IT Outsourcing, ITIL, IT Strategy, Solutions Design, Proposal Management, Strategic Planning, Marketing Strategy, Business Strategy, Project Planning, CRM, Knowledge Management, Contract Negotiation, Competitive Analysis, Proposal Writing, Professional Services, Outsourcing, Program Management, Solution Selling, IT Service Management, Vendor Management, Management, Cross-functional Team..., Managed Services, Enterprise Software, Strategy, Business Development, Project Management, Leadership, Business Analysis, Integration, Data Center, Consulting, Lead Generation, Enterprise Architecture, Sales Operations
Education
Georgia Southern University 1984 — 1988
BS, Communication Arts
Q2ebanking February 2015 - Present
ACI Worldwide July 2014 - February 2015
ACI Worldwide (Formerly S1) February 2012 - July 2014
S1 Corporation November 2011 - February 2012
S1 Corporation May 2008 - November 2011
S1 Corporation January 2000 - May 2008
Inacom \ Vanstar January 1997 - January 2000
Vanstar January 1996 - January 1997
Vanstar 1996 - 1997
Target January 1992 - July 1996
Skills
Business Analysis, New Business Development, Professional Services, Enterprise Software, SDLC, Software Implementation, Integration, Product Management, Requirements Analysis, Agile Methodologies, Vendor Management, Internet Banking, Solution Architecture, Pre-sales, Software Development, Program Management, PMO, Consulting, ITIL, IT Management, E-commerce, Visio, Management, Change Management, Resource Management, SharePoint, Solution Selling, Requirements Gathering, Project Portfolio..., Business Process..., Leadership, CRM, Electronic Payments, Cross-functional Team..., IT Operations, Data Center, IT Service Management, Process Improvement, Payment Systems, Business Development, Business Process, Business Requirements, Testing
Education
Kennesaw State University 1997 — 1998
Organizational Leadership
Tennessee Temple University 1987 — 1988
Business, Management, Marketing, and Related Support Services
Staymobile Field Service TechnicianCompuComApril 2012 - December 2014
Lexmark/UNUM August 2010 - February 2012
CVS Pharmacies, Inc November 2007 - October 2009
Banktec August 2006 - September 2007
Northrop Grumman September 2005 - July 2006
PROSYS INFORMATION SYSTEMS January 2001 - July 2005
Inacom / Vanstar February 1996 - June 2000
Intellect Computer Services April 1994 - January 1996
U.S ARMY August 1990 - December 1993
Skills
Repairing, Field Service, Desktop Support, Laptops, Printers, A+ Certified, XP, Software Installation, Computer Hardware, Troubleshooting, Windows 7, Deployment, Installations, Problem Solving, Peripherals, Hardware, Hard Drives, Network Hardware, Servers, Scanners, Workstations, Windows, Operating Systems, Customer Service, Parts, Microsoft Office, Help Desk Support, Technical Support
Education
Kennesaw State University 1984 — 1987
N/A, Computer Science
UGA 1982 — 1984
N/A, Computer Science
Ariat International December 2013 - April 2015
Kaiser Permanente IT May 2012 - December 2013
Chevron January 2011 - January 2012
Chevron January 2010 - December 2010
Chevron September 2007 - December 2009
Chevron March 2005 - September 2007
Chevron August 2000 - September 2007
Inacom / Vanstar 1997 - 2000
Skills
Product Planning, PMP, Project Planning, Product Development, IT Service Management, Procurement, Project Implementation, RFP preparation, Portfolio Management, Category Management, Portfolio Strategy, Management, Project Management, Enterprise Software, Outsourcing, Change Management, Integration, Lean IT, Product Management, Leadership, SharePoint, Analysis, Strategic Partnerships, Project Portfolio...
Education
UC Berkeley Extension 1999 — 2000
Certificate, Project Management
University of California, Davis 1991 — 1996
Bachelor of Science, Biological Sciences
Fiserv. February 2011 - Present
IOActive, Inc. March 2010 - February 2011
H&R Block, Kansas City, MO September 2007 - March 2010
Depth Security, LLC June 2006 - September 2007
Granite Edge Networks, Seattle, WA 2006 - 2007
H&R Block, Inc 2000 - 2006
Immedient, Inc. 1999 - 2002
Inacom / Vanstar 1997 - 1999
City of Overland Park 1991 - 1997
Skills
Security, Penetration Testing, Information Security, Information Security..., PCI DSS, Disaster Recovery, Business Continuity, Vulnerability Assessment, Risk Management, Governance, Compliance PCI, Program Management, Business Process, CISSP, Application Security, Network Security, Leadership, SDLC, Data Security, Incident Management, Data Center, Vendor Management, Software Documentation, CRM, Business Intelligence, Strategy, Information Assurance, Professional Services, Enterprise Software, IT Management, Metasploit
Education
Avila University 1988 — 1990
Bachelor of Science in Business Administration
Baylor University 1986 — 1988
Center Senior High School
Center Senior High School
Clearpath Development LLC April 2006 - Present
Lydian Technology Group September 2004 - April 2006
Syntrix, Inc. May 2002 - September 2004
Peregrine Systems April 2001 - May 2002
MainControl February 1999 - April 2001
Inacom / Vanstar January 1997 - February 1999
CMstat Corporation September 1994 - January 1997
Skills
Enterprise Software, Outsourcing, Software Development, Professional Services, Business Development, SaaS, Service Management, Project Management, Agile Methodologies, IT Strategy, Enterprise Architecture, Business Process..., Business Intelligence, Start-ups, Consulting, Integration, Business Process, CRM, Cloud Computing, Software Project..., IT Service Management, Pre-sales, Solution Architecture, Microsoft SQL Server, Agile Project Management, IT Management, Vendor Management, BPO, Information Technology, Project Portfolio...
Education
Alliant International University-San Diego Scripps Ranch 1989 — 1993
Bachelor of Arts (B.A.), International Relations and Affairs
PMX Industries March 2010 - Present
Geek Squad August 1997 - Present
URrelay November 2008 - December 2009
Verizon Business 2004 - 2008
MCI / WorldCom 1999 - 2004
Inacom / Vanstar 1995 - 1999
Intuit / Parsons Technology 1993 - 1997
Skills
Troubleshooting, Network Administration, System Administration, Technical Support, Hardware, Servers, VoIP, Software Documentation, Windows, Software Installation, Linux, Networking, VMware, Microsoft Exchange, Active Directory, Windows 7, Operating Systems, Testing
Education
National Radio Institute of Electronics 1990 — 1992
BS, Microcomputers & Microprocessors
University of Iowa 1979 — 1982
Computer Science, Computer Science
Central College 1978 — 1979
Computer Science
Kennedy High School 1976 — 1978
CompTIA
A+, CompTIA - A+ Service Technician Certification