InCharge Debt Solutions
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InCharge Debt Solutions Employees
CuraScript SD May 2013 - Present
Maximized Living June 2012 - January 2013
InCharge Debt Solutions October 2007 - September 2011
Valencia Community College August 2006 - April 2011
MyMediaWorks/Dynetech November 2004 - October 2007
Dynetech 2004 - 2007
SGW 1998 - 2004
SGW Integrated Marketing Comm. 1998 - 2004
Skills
Social Media Marketing, Advertising, Strategy, Marketing, Social Media, SEM, Integrated Marketing, Web Analytics, Online Marketing, Online Advertising, SEO, Leadership, Creative Direction, Public Relations, Public Speaking, Management, Account Management
Education
Seton Hall University 1996 — 1998
Masters, Corporate & Public Communications
College of Saint Elizabeth 1992 — 1996
Bachelor's degree, Managerial Communications
Currently in the job market June 2012 - Present
Flight Safety International January 2005 - January 2012
FlightSafety International 2005 - 2012
InCharge Debt Solutions August 2004 - March 2005
InCharge Debt Solutions January 2004 - January 2005
Borders January 2000 - November 2004
NYC Department of Education August 1990 - July 1991
Skills
Microsoft Office, Fully bilingual English, Spanish, Translation, interpreting, Training Delivery, People-oriented, Highly motivated..., Master Scheduling, Clerical Skills, Customer Satisfaction, Customer Retention, Customer Oriented, Office Administration, Front Office, Creative Writing, Communication Skills, Internet Explorer, Digital Photography, English grammar, Spanish-speaking, basic italian, World Traveler, Business Aviation, Barista Training, Financial Coaching, Customer Support, SAP, Phone Etiquette
Education
University of Puerto Rico-Rio Piedras 1984 — 1989
Bachelor of Arts (B.A.), Enlglish/Art and Education Minor
Papa Juan XXIII School 1978 — 1983
High School Diploma, General Academics
Aetna Specialty Pharmacy August 2014 - March 2015
The Medicine Shoppe April 2014 - July 2014
RX September 2013 - December 2013
HealthFirst NY July 2009 - December 2012
InCharge Debt Solutions February 2003 - October 2008
Skills
Inventory Management, Microsoft Office, Pharmacy, HIPAA, Pharmaceutical Industry, Prescription Drugs, medication compounding, Patient Safety, Aseptic Technique, Aseptic Processing, Pharmacy Practice, Customer Support, Data Entry, Bilingual-English/Spanis..., Internal Audit, Health Insurance, Registered and..., Pharmaceutics, Supply Management, Organization, Integrity, Reporting Skills, Attention to Detail, Prior Authorization
Education
Southern Technical College 2014 — 2016
Associate's Degree, Medical Office Administration
Concorde College 2013 — 2014
Accreditation, Pharmacy Technology
Universidad del Sagrado Corazon 1983 — 1985
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Healthfirst March 2015 - Present
Healthfirst November 2011 - Present
Healthfirst July 2010 - November 2011
Incharge Education Foundation February 2008 - May 2010
InCharge Institute of America, Inc. May 2006 - February 2008
InCharge Debt Solutions January 2003 - April 2006
InCharge Institute of America, Inc. January 2002 - December 2002
InCharge Debt Solutions January 2001 - January 2002
InCharge Debt Solutions June 2000 - January 2001
InCharge Debt Solutions December 1999 - June 2000
Skills
Call Center, Strategic Planning, Process Improvement, Operations Management, Team Leadership, Team Building, Customer Service, Budgets, Leadership, Management, Coaching, Call Centers, Performance Management, Vendor Management, Customer Satisfaction, Software Documentation, Strategic Partnerships, Strategy, Training, Cross-functional Team..., Forecasting, Program Management, Project Management, Data Analysis, Change Management, CRM, Leadership Development, Business Analysis, Outlook, Visio, Executive Management, Microsoft Excel, Contract Negotiation, PowerPoint, Troubleshooting, Business Strategy, Financial Analysis, Business Intelligence
Education
Suffolk County Community College 1991 — 1993
Associate of Arts (A.A.), General Studies
Brentwood High School 1988 — 1990
High School Diploma, General Studies
InCharge Debt Solutions June 2014 - Present
City of San Antonio November 2011 - June 2014
Orange County Convention Center October 1998 - October 2011
Orange County Government October 1994 - October 1998
City of Kansas City, MO May 1991 - October 1994
Skills
Information Technology..., Strategic Planning, IT Strategy, Security, Disaster Recovery, Integration, Vendor Management, Program Management, Information Technology, ITIL, Project Planning, Budgets, Data Center, Network Security, Business Analysis, Leadership, Business Intelligence, IT Management, Governance, Strategy, Team Leadership, Telecommunications, Management, Change Management, Process Improvement, Networking, Software Documentation, Infrastructure, IT Operations, IT Service Management, Project Management, Operations Management, Enterprise Software, Project Portfolio..., Business Process..., ERP, System Administration, Team Building, Visio, Enterprise Architecture, Business Process, SharePoint, Cloud Computing, Troubleshooting, Business Continuity, System Deployment, PMP, Technical Support, Virtualization, SDLC
Education
Harvard University, John F. Kennedy School of Government 1996 — 1996
Political Science and Government
National University 1985 — 1987
MBA, Telecommunications Management
National University 1983 — 1985
BBA, Management Information Systems
University of Wisconsin Hospital and Clinics August 2014 - May 2015
Lakeside Women's Hospital May 2014 - August 2014
Mercy August 2013 - August 2014
Kelly Financial, Inc. September 2007 - June 2009
US Army Garrison, Vicenza July 2005 - October 2006
InCharge Debt Solutions September 2001 - December 2004
US Army Garrison, Vicenza January 1997 - July 2001
Skills
Customer Service, Outlook, Software Documentation, Microsoft Excel, Microsoft Office, Access, Call Center, PowerPoint, Microsoft Word, Process Improvement, Kronos, Filing, Customer Satisfaction, Process Scheduler, Epic Systems, Hospice, Conflict Management, Multi Tasking, Therapeutic..., Nursing Care, Call Centers, Time Management
Education
Herzing University 2012 — 2013
Registered Nursing/Registered Nurse, 3.7
Madison Area Technical College 2009 — 2012
Associate's degree, Practical Nursing, Vocational Nursing and Nursing Assistants
University of Maryland University College 1998 — 2007
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
Valencia Community College 2002 — 2004
Associate of Arts (A.A.), Marketing/Marketing Management, General, 3.5
Think Agency August 2014 - Present
Darden Restaurants February 2012 - August 2014
WealthCounsel November 2012 - April 2014
InCharge Debt Solutions August 2003 - October 2011
Patterson-Bach Communications February 2002 - July 2003
Orlando Sentinel December 1996 - February 2002
Skills
Copywriting, Copy Editing, Promotional Copy, SEO copywriting, InDesign, Graphic Design, Illustrator, Photoshop, Microsoft Office, PowerPoint, English, Research, Outlook, Grant Writing, QuarkXPress, Project Management, Web Content Management, Marketing, Social Media Marketing, Social Media, Advertising, Online Advertising, Direct Mail, Online Marketing, Nonprofits, Email Marketing, Public Relations, Internal Communications, Web Design, Editing, Art Direction
Education
University of Central Florida 1993 — 1996
Bachelor of Arts (B.A.), Journalism, with specialization in Advertising and Public Relations
University of Central Florida
Bachelor of Arts (B.A.), Advertising and Public Relations
ManpowerGroup December 2013 - Present
InCharge Debt Solutions 2010 - 2013
Skills
Employee Relations, Training, Customer Service, Recruiting, Outlook, Leadership, Microsoft Office, Microsoft Excel, Organizational..., PowerPoint, Employee Benefits, Resume Writing, Management, Human Resources, Public Speaking, Team Building, HRIS, Access, Career Development, Microsoft Word, Coaching, Nonprofits
Education
Nova Southeastern University 2008 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Sam’s Club January 2005 - Present
Sam's Club February 2005 - Present
Sam's Club February 2005 - Present
Sam's Club February 2005 - Present
Sam's Club February 2005 - Present
InCharge Debt Solutions April 2003 - April 2005
Marriott Vacation Club International October 1999 - March 2003
Skills
Sales, Marketing, Management, Microsoft Office, Goldmine, Retail, Grocery Industry, Compliance, Retail Sales, Inventory Management, Loss Prevention, Accounting, Leadership, Call Centers, Inventory Control, Forecasting, Time Management, Merchandising, Big Box, Customer Satisfaction, Grocery, Store Management, Store Operations
Education
University of Central Florida 2000 — 2002
Bachelor's degree, Finance, General
Valencia College 1996 — 2000
Associate of Arts (A.A.), General Studies
Christensen Financial Inc. July 2009 - January 2014
Hilton Grand Vacations August 2007 - July 2009
NCI, Inc.-Consulting for the Department of Defense November 2005 - August 2007
The Walt Disney Company (TAC Worldwide Contractor) January 2005 - November 2005
NASA January 2004 - January 2005
Software Architects - Florida House of Representatives June 2003 - January 2004
The Maurer Group January 2003 - June 2003
InCharge Debt Solutions February 2001 - January 2003
Renaissance Technology Group Inc May 1999 - January 2001
Golf Channel January 1998 - May 1999
Skills
Microsoft SQL Server, .NET, C#, Visual Studio, WCF Services, ASP.NET MVC, JavaScript, REST, AJAX, jQuery, XML, Web Services, ASP.NET, T-SQL, WCF, Web Applications, ADO.NET, ASP, Databases, SQL, SSIS, Visual Basic, Design Patterns, Web Development, Architectures, Windows Services, Data Warehousing, ETL, TFS, Architecture
Education
Stephen F. Austin State University
AutoNation September 2015 - Present
Solstice Benefits, Inc. June 2013 - September 2015
ADP Dealer Services August 2012 - May 2013
e-Builder January 2012 - July 2012
Seminole Tribe of Florida June 2011 - September 2011
Hilton Grand Vacations April 2007 - May 2011
InCharge Debt Solutions November 2005 - April 2007
Volo/VOIPInc September 2004 - November 2005
San Diego Union Tribune July 2003 - August 2004
Hydranautics June 2001 - July 2003
Skills
.NET, ASP.NET, VB.NET, C#, TFS, Team Leadership, Web Applications, jQuery, LINQ, Scrum, SQL, Software Development, Databases, SSIS, JavaScript, SharePoint, SDLC, ASP.NET MVC, HTML, Agile Methodologies, WCF Services, T-SQL, Visual Studio, Entity Framework, WCF, Requirements Analysis, Database Design, SSRS, DTS, ASP.NET AJAX, Crystal Reports, IIS, ADO.NET, Stored Procedures, OOP, Web Services, CSS, Web Development, WinForms, HTML 5, REST, SQL Server Management..., Team Foundation Server, Service Oriented..., Visual Studio Team..., Windows Services, HTML5, Apex Programming
Education
Oakwood College 1994 — 1998
Chemistry
Independent County and Circuit Court Mediator January 2015 - Present
InCharge Debt Solutions December 2002 - October 2014
Orange County Government May 2002 - November 2002
Skills
Workshop Facilitation, Mediation, Community Outreach, Event Planning, Leadership, Cross-cultural..., Management, Public Speaking, Financial Education, Project Management, Team Building, Leading Development..., Customer Service, Call Centers, Leadership Development, Credit Counseling, Nonprofits, PowerPoint, Coaching, Budgets, Credit, Microsoft Excel, Access, Outlook, Strategic Planning, Employee Training, Microsoft Word, HUD Foreclosures, Project Leadership, Negotiation, Policy, Organizational..., Team Leadership, Microsoft Office, Strategy, Conflict Resolution, Change Management, Certified Mediator, Consulting, Training
Education
Argosy University 2014 — 2018
Doctor of Philosophy (Ph.D.), Doctor of Education of Organizational Leadership
Nova Southeastern University 2009 — 2012
Master’s Degree, Leadership Science
Nova Southeastern University 2006 — 2009
Bachelor’s Degree, Business Management
AA Metals, Inc March 2014 - August 2015
Bastech,LLC June 2010 - November 2013
Bastech, LLC November 2007 - June 2010
Tatum, a Randstad Company June 2007 - November 2007
InCharge Institute January 2005 - January 2007
InCharge Debt Solutions January 2003 - January 2005
InCharge Institute January 2001 - January 2005
InCharge Institute March 2000 - January 2001
Wheelabrator Technologies October 1999 - March 2000
Wheelabrator Technologies August 1998 - December 1998
Skills
Strategic Planning, Mergers & Acquisitions, Project Finance, Contract Negotiation, Cash Flow, Financial Reporting, Capital Budgeting and..., Managing External and..., Creating a Teamwork..., Construction Project...
Education
State University of New York College at Plattsburgh 1970 — 1974
BS, Accounting/Administrative Science
InCharge Debt Solutions April 2015 - Present
SeaWorld Parks & Entertainment November 2013 - April 2015
Diane Meiller & Associates August 2012 - November 2013
Data Transfer Solutions, LLC (DTS) April 2012 - July 2012
Atkins North America May 2002 - March 2012
Florida State University August 2000 - April 2002
Skills
C#, ASP.NET, Silverlight, SharePoint, JavaScript, SQL, HTML, CSS, Microsoft SQL Server, Testing, VB.NET, Web Applications, Visual Studio, C, .NET, SDLC, Requirements Analysis, IIS
Education
Florida State University 1996 — 2002
Bachelor of Science (BS), Computer Science
InCharge Debt Solutions January 2010 - Present
InCharge Debt Solutions February 2009 - December 2009
Realty Executives February 2005 - September 2008
Skills
Process Improvement, Call Centers, Customer Service, Business Analysis, Credit, Financial Analysis, Microsoft Excel, Microsoft Office, Leadership, Sales, Team Building, Outlook, Training, Microsoft Word, Software Documentation, Management, Team Leadership, PowerPoint, Budgets
Education
Florida State University 1997 — 1998
Stuart C. Irby Co. August 2014 - October 2014
WordPlay February 2013 - July 2014
Lerner, Sampson & Rothfuss August 2008 - July 2014
InCharge Debt Solutions November 2013 - January 2014
Su Casa Hispanic Center January 2011 - July 2011
Cincinnati Family Magazine January 2008 - February 2008
Skills
Research, Editing, Legal Writing, Legal Research, Legal Documents, Language Teaching, Teaching English as a..., Litigation, Social Media Marketing, Writing
Education
University of Cincinnati 2004 — 2008
Bachelor of Arts, English and Comparative Literature
University of Cincinnati 2008 — 2008
Journalism Writing Certificate, English and Comparative Literature/Journalism
InCharge Institute 2008 - Present
InCharge Debt Solutions 2006 - Present
Skills
Strategic Planning, Strategy, Executive Management, Leadership, Credit, Process Improvement, Business Strategy, Business Development, Budgets, Management, Marketing Strategy, Call Centers, Team Building, Nonprofits, Strategic Partnerships, Strategic Financial..., Financial Analysis, Change Management, Call Center, Leadership Development, Start-ups, Forecasting, Business Planning, Vendor Management, Banking, Operations Management, Coaching, Analysis, Program Management, Training, Business Analysis, Team Leadership, New Business Development, Financial Education, Marketing, Competitive Analysis, Organizational..., Portfolio Management, CRM, Analytics, Relationship Management, Market Research, Credit Cards, Performance Management, Financial Modeling
Education
Harvard Business School 2004 — 2004
Advanced Management Program, Business Administration and Management, General
Wharton Business School
Executive Development Program, Finance and Financial Management Services
University of Maryland University College
Bachelor of Science (BS), Accounting and Business/Management
University of Maryland College Park
Bachelor of Arts (BA), Political Science and Government
Aspect Software April 2014 - Present
Leaders in SEO, SEM & Integrated Marketing Management in the Orlando Fl. Area 2013 - Present
InCharge Debt Solutions May 2011 - August 2013
Smartsearch Marketing 2005 - May 2011
iMarketingTactics.com 2009 - 2011
Bimini Bay Resort July 2003 - November 2005
Trifinity 2003 - 2004
Harte-Hanks Data Technologies 2000 - 2001
Skills
SEO, SEM, PPC, E-commerce, Google Adwords, Lead Generation, Search Advertising, Facebook, Copywriting, Keyword Research, Marketing, WordPress, Sales, Management, Search Engine Ranking, Content Strategy, Web Analytics, Web Marketing, Online Marketing, Google Analytics, Conversion Optimization, Organic Search, Google Webmaster Tools, Google Website Optimizer, Online Lead Generation, Strategy, Strategic Thinking, Local Search..., On-page Optimisation, Paid Search Strategy, Conversion Tracking, Web Metrics, Marketing Strategy, Direct Marketing, Direct Response, Cost Per Lead, Keyword Generation, Off-Page, XML Sitemaps, Link Building Campaigns, Account Management, Web Marketing Strategy, Internet Business..., Marketing for Small..., Email Marketing, Market Research, Digital Marketing, Online Research, Advertising Research, Mobile Marketing
Education
The University of Texas at Dallas 2000 — 2002
None, MBA Emphasis in Marketing
Texas Tech University - Rawls College of Business 1982 — 1988
BBA, Finance
Market Motive
Market Motive
Blue Cross and Blue Shield of Tennessee August 2014 - Present
Florida Blue August 2013 - Present
InCharge Institute October 2003 - August 2013
InCharge Debt Solutions October 2003 - August 2013
InCharge Debt Solutions October 2003 - August 2013
a la mode, inc. February 2006 - November 2006
Skills
Credit Counseling, Debt Elimination, Credit Restoration, Debt Negotiation, Public Relations Skills, Complaint Handling, Bilingual, write Spanish, Call Center, Cross Training, Budget Analysis, Financial Planning, Access, Budgets, Call Centers, Credit, Credit Cards, Customer Satisfaction, Customer Service, Debt Consolidation, Debt Settlement, Financial Education, Leadership, Public Relations, Strategic Financial...
Education
Universidad de Puerto Rico 1996 — 2000
BA, Social Science
Universidad de Puerto Rico
JPMorgan Chase August 2014 - Present
JP Morgan Chase January 2011 - September 2014
InCharge Debt Solutions August 1999 - January 2011
InCharge Debt Solutions April 2008 - October 2009
InCharge Debt Solutions December 2006 - April 2008
InCharge Debt Solutions October 2005 - December 2006
InCharge Debt Solutions June 2004 - October 2005
InCharge Debt Solutions March 2002 - June 2004
Profina Debt Solutions August 1999 - March 2002
American Mortgage Resources 1997 - 1999
Skills
Leadership, Strategy, Process Improvement, Banking, Project Management, Management, Strategic Planning, Credit, Call Centers, Business Analysis, Call Center, Customer Service, Business Development, Board of Director..., Change Management, Credit Cards, Non-profits, Team Building, Vendor Management, Marketing, Public Relations, Executive Management, MS Project, Operations Management, Risk Management, Foundations, Board of Directors, Budgets, Time Management, Creative Services, Nonprofits, Coaching, Team Leadership, Leadership Development, Strategic Partnerships, Program Management
Education
University of Maryland University College 2009 — 2011
MBA, BUSINESS ADMINISTRATION
Warner University 2006 — 2007
Bachelors, Organizational Management
Independent -PRN September 2014 - Present
Physical Therapy Associates of Wilkes 2014 - August 2014
Wilkes Regional Medical Center March 2013 - April 2013
SHAIRE Center September 2012 - September 2012
Appalachian Regional Healthcare System August 2012 - August 2012
Ashe Memorial Hospital January 2012 - May 2012
InCharge Debt Solutions 2001 - 2005
Skills
Physical Therapy, Acute Care, Skilled Nursing, Orthopedic..., Therapeutic Exercise, Therapeutic Modalities, Outpatient Orthopedics, Cpr Certified
Education
California State University-Northridge 1986 — 1989
Bachelor of Arts (BA), Sociology
Caldwell Community College and Technical Institute 2011 — 2013
Associate of Arts and Sciences (AAS), Physical Therapist Assistant
InCharge Debt Solutions May 2015 - Present
Gilfoil Designs March 2013 - Present
QuickPivot November 2014 - May 2015
Taxware June 2014 - October 2014
Spotify January 2014 - May 2014
The Catholic University of America January 2014 - May 2014
The Catholic University of America August 2012 - May 2014
Lattice FMC April 2013 - July 2013
The Catholic University of America August 2011 - May 2013
Cachendo (a Globecomm Systems Inc.Company) May 2012 - August 2012
Skills
Microsoft Office, C++, Java, HTML 5, CSS, Social Media, PowerPoint, Windows, Matlab, Programming, PHP, MySQL, WordPress, HTML, Photoshop, JavaScript, OS X, Web Development, Website Development, Git, AJAX, jQuery, JSON, XML, C#, Databases, SQL, Visual Studio
Education
The Catholic University of America 2010 — 2014
Bachelor of Science (B.S.), Computer Science
St. Louis University High School 2006 — 2010
College Prep Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Office Ally January 2015 - Present
InCharge Debt Solutions January 2014 - October 2014
EZYield, a TravelClick company February 2011 - December 2013
VESTRA Resources Inc. September 2007 - January 2011
Owens Healthcare January 2001 - December 2006
Sierra Pacific Industries April 1991 - January 2001
Skills
Software Development, Integration, Windows, Databases, Web Development, Project Management, AJAX, Leadership, Web Applications, Web Services, SDLC, IT Management, Time Management, JavaScript, Staff Management, Agile Methodologies, Networking, Analysis, SQL, Microsoft SQL Server, Scrum, .NET, XML, E-commerce, VB.NET
Education
Simpson University 1996 — 1998
BA Degree, Business and Human Resource Management
Healthfirst August 2010 - Present
Healthfirst September 2009 - August 2010
Sprint April 2009 - September 2009
Finance Express July 2008 - February 2009
InCharge Debt Solutions September 2003 - June 2008
InCharge Institute September 2003 - June 2008
Lexmark February 2002 - May 2003
Sears, Roebuck and Co. February 2001 - February 2002
AMC Theatres October 1997 - February 2001
Skills
Customer Service, Customer Satisfaction, Coaching, Training, Leadership, Process Improvement, Call Center, Team Building, Account Management, Strategic Planning, Microsoft Office, Access, Management, PowerPoint, Team Leadership, Customer Retention, Leadership Development, Cross-functional Team..., Troubleshooting, Analysis, Budgets, Business Analysis, Business Development, Business Process, Call Centers, Change Management, Data Analysis, Data Entry, Databases, Employee Relations, Employee Benefits, Forecasting, Healthcare, Inventory Management, Marketing, Microsoft Excel, Operations Management, Outlook, Performance Management, Program Management, Project Management, Public Relations, Quality Assurance, Sales, Salesforce.com, Strategy, Talent Management, Team Management, Testing, Visio
Education
University of South Florida 2000 — 2004
Valencia College 2000 — 2003
Diamond Resorts International® August 2015 - Present
Diamond Resorts International® January 2014 - August 2015
Wells Fargo February 2007 - November 2011
Wells Fargo December 2004 - February 2007
Starwood Vacation Ownership November 2002 - December 2004
InCharge Debt Solutions September 2000 - November 2002
Popular Community Bank September 1998 - September 2000
The Athlete's Foot May 1997 - August 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Photoshop, Notary Public, Financial Services, Loss Prevention, Volunteering, Team Building, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Management, Event Planning, Teamwork, Sales, AutoCAD, Team Leadership, Retail, Data Entry, Finance, Banking, Spanish, Long-term Customer..., Multitasking Skills, Thinking Outside The Box, Leadership, Credit, Time Management, Social Media, Marketing Strategy, Event Management, Portfolio Management, Hospitality, Social Media Marketing, Loans, Marketing
Education
Winter Park Tech 2012 — 2013
Web Development, Web Page, Digital/Multimedia and Information Resources Design
Instituto de Banca y Comercio Inc 1994 — 1995
Drafting Certificate, Auto Cad Design & Drafting
Domingo Aponte Collazo 1991 — 1994
High School Diploma, General Studies
Economic Dev. Commission of Florida's Space Coast March 2015 - Present
American Red Cross Central Florida Region April 2013 - September 2014
Transfield Services Americas February 2005 - April 2013
InCharge Debt Solutions August 2000 - February 2005
Skills
Public Relations, Marketing, Nonprofits, Community Development, Project Planning, Marketing Communications, Strategic Planning, Event Management, Social Media, Public Speaking, Project Management, Microsoft Office, Budgets, Community Outreach, Program Management, Social Media Marketing, Event Planning, Non-profits, Advertising, Business Development, Contract Negotiation, Customer Service, Customer Relationship...
Education
Florida State University
Bachelor of Arts (B.A.), Sociology and Commmunications
LEAD Brevard
University of Phoenix
Master of Business Administration (M.B.A.), Organizational Management
Florida Department of Agriculture and Consumer Services February 2014 - Present
Department of Agriculture 2014 - Present
InCharge Debt Solutions October 2006 - January 2008
Goldman Sachs September 1996 - May 2001
Skills
Healthcare, Hospitals, Data Entry, Clinical Research, Medical Terminology, Public Health, HIPAA, Time Management, Medical Records, Customer Service
Education
Kaplan University 2009 — 2011
Associates, Medical Transcription
Queens College 1988 — 1998
BA, Comparative Literature
Wyndham Vacation Ownership March 2007 - Present
InCharge Debt Solutions September 2004 - March 2007
Skills
•Customer complaint..., •Organizational and..., •Problem..., •Team building and..., Customer Service, Outlook, Healthcare, Management, Team Building
Education
Columbia Southern University 2009 — 2011
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Central Florida 2006 — 2009
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
Popular Community Bank February 2009 - Present
Popular Community Bank 2009 - 2013
InCharge Debt Solutions 2002 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, HTML, Strategic Planning, Budgets, Sellers, Call Centers, Credit, Banking
Education
ICPR Junior College-Mayaguez 1989 — 1993
Associate's degree, Computer Systems Networking and Telecommunications
InCharge Debt Solutions September 1999 - Present
Skills
Operations Management, Process Improvement, Budgets, Call Center, Strategic Planning, Customer Service, Team Building, Business Development, Management, Team Leadership, Performance Management, Leadership, Coaching, Business Analysis, Call Centers, Strategy, PowerPoint, Analysis, Leadership Development, Six Sigma, Vendor Management, Customer Satisfaction, Program Management, Training, Project Management, CRM, Employee Relations, Banking, Recruiting, Change Management, Executive Management, Start-ups, New Business Development, Human Resources, Marketing, Business Strategy, Account Management, Sales, Forecasting, Financial Analysis, Project Planning, Software Documentation, Outlook, Time Management, Nonprofits, Credit, Access
Education
Harvard Business School 2012 — 2012
DeVry University, Florida, United States 2006 — 2007
Business Administration and Management, General
El Camino College 1976 — 1977
Lawndale High School 1974 — 1976
High School Diploma, General Studies
Harvard University, John F. Kennedy School of Government
Executive Education Certificate
AMSOIL INC. August 2015 - Present
Loblaw Companies Limited June 2015 - August 2015
Amazon October 2013 - April 2015
Marshall & Swift/Boeckh January 2009 - November 2009
InCharge Debt Solutions October 2006 - February 2007
First Canadian Title June 2006 - August 2006
Skills
Analysis, Research, Investments, Entrepreneurship, Marketing Strategy, Strategy, Marketing, Business Strategy, Management, Business Development, New Business Development, Market Research, Start-ups, Online Marketing, Online Advertising, Competitive Analysis, Business Planning
Education
HEC Montréal 1994 — 1997
Certificat, Gestion du Marketing
Collège de Sherbrooke 1982 — 1985
D.E.C., Informatique
InCharge Debt Solutions November 2006 - Present
Citibank 1993 - 1996
Education
Queens College 1988 — 1998
Univers Workplace Benefits June 2008 - February 2014
Infosource Systems August 2007 - May 2008
InCharge Debt Solutions August 2005 - November 2006
Dynetech July 2003 - May 2005
Skills
Marketing Strategy, Advertising, Marketing Communications, Digital Marketing, Online Advertising, Social Media Marketing, Direct Marketing
Education
Oxford Brookes University 1997 — 1999
Associate's Degree, Marketing and Business Management
PSCU, Advisors Plus March 2007 - Present
InCharge Debt Solutions February 2002 - January 2007
SunTrust Bank March 1998 - January 2002
Chase September 1989 - March 1998
Skills
Strategic Planning, Payments, Portfolio Management, Credit Cards, Financial Services, Credit, Business Analysis, Banking, Risk Management, Relationship Management, CRM, Vendor Management, Leadership, Call Centers, Strategy
Education
Kent State University 1985 — 1988
Communications, Public Relations, Advertising, and Applied Communication
Confidential 2013 - Present
Logitech September 2007 - 2013
Zomax July 2005 - February 2007
InCharge Debt Solutions November 2003 - February 2005
Skills
Quality, Quality Management, Quality Systems, FMEA, Project Management, Quality System, Quality Assurance, Cross-functional Team..., Process Improvement, Continuous Improvement, Program Management, Six Sigma, Manufacturing, Supply Chain, Management
Education
Florida Agricultural and Mechanical University 1993 — 2003
BS, Industrial Engineering
Chipola College 1992 — 1993
InCharge Debt Solutions August 2012 - Present
Disney World Shared Services October 2006 - August 2012
COMSYS December 2005 - October 2006
Verizon Business April 2000 - November 2005
Primus Communications May 1999 - April 2000
Skills
SQL, Web Services, Visual Studio, Testing, SharePoint, SDLC, Microsoft SQL Server, IIS, Databases, ASP.NET, .NET, Web Applications, SSIS
Education
Thomas Edison State College 2001 — 2004
Pursuing Degree, Computer Science
New Jersey Institute of Technology 2002 — 2002
Webmaster Certification
Francis Lewis High School
High School Diploma
Nordstrom September 2005 - Present
InCharge Debt Solutions August 2000 - August 2005
Prudential Financial May 1999 - July 2000
Skills
Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Long-term Customer..., Fashion, Retail Sales, Wardrobe, Outlook, PowerPoint, Team Leadership, Team Building, Time Management, Time & Attendance, Financial Analysis, Teamwork, Coaching, Training, Insurance, Microsoft Excel, Microsoft Word, Microsoft Office, Call Center Development
Education
St. Cloud State University 1992 — 1996
Bachelor’s Degree, Mass Communications/Advertising
North Dakota State University 1991 — 1992
Architecture
NBCUniversal, Inc. July 2010 - Present
Golf Channel July 2010 - Present
InCharge Debt Solutions July 2007 - February 2008
Neiman Marcus September 2004 - July 2007
Skills
•Proficient with: ..., SAP SRM, PPMC, ReQLogic, ServiceNow, Purchasing, Analysis, Service-Now, Microsoft Office, Quality Assurance, Management, Pricing, Budgets, Procurement, Forecasting, SAP, Process Scheduler, Inventory Management, Contract Negotiation, Customer Service, Microsoft Excel, Sales
Education
University of South Florida 2002 — 2004
BS, Business Management
Valencia Community College 1999 — 2002
AA, Business Administration
Catamaran June 2014 - Present
National Financial Literacy Foundation March 2011 - December 2013
InCharge Debt Solutions April 2004 - October 2010
H&R Block January 1997 - April 2006
Skills
Credit, Call Center, Microsoft Excel, Microsoft Word, Budgets, Process Improvement, Training, Call Centers, Leadership, Finance, Financial Analysis, Banking, Team Building, Accounting, Customer Service, Risk Management, Strategic Financial..., Financial Education, Insurance, Debt Management, Financial Planning
Education
Central New Mexico Community College
Associate of Science (A.S.), Accounting
City University of New York-Brooklyn College
Bachelor of Science (BS), Communication and Media Studies
Hello! Destination Management June 2006 - Present
InCharge Debt Solutions October 1998 - May 2006
Budd & Burke LLC November 1990 - July 1998
Wolpoff & Company July 1988 - November 1990
Skills
Budgets, Microsoft Excel, Outlook, Accounting, Operations Management, Financial Accounting, Management, Auditing, Finance, Financial Statements, QuickBooks, Financial Analysis, Accounts Payable, Forecasting, Corporate Finance, Tax Preparation, Payroll, Financial Reporting, Strategic Financial..., Invoicing, Account Reconciliation, General Ledger, Tax, Cash Flow Forecasting, Internal Audit, Bookkeeping, Analysis
Education
University of Baltimore 1986 — 1988
Bachelor of Science (B.S.), Accounting
University of Maryland Baltimore County 1984 — 1986
PSA Healthcare October 2012 - Present
PSA Healthcare October 2012 - July 2013
IKEA Group June 2011 - September 2011
Gap, Inc April 2011 - June 2011
Walt Disney World Resort May 2010 - March 2011
STAT Imaging Solutions March 2010 - April 2010
InCharge Debt Solutions June 2009 - September 2009
Skills
BLS, Wound Care, Home Care, Medication..., Nursing, Medicine, Treatment, Medical/Surgical, IV, Healthcare
Education
Seminole State College 2013 — 2015
Registered Nursing/Registered Nurse
Centura Institute 2010 — 2012
Practical Nursing Diploma, Practical Nursing, 3.5
Dr. Phillips High School
Edgewater
Edgewater