ING DIRECT
Industry: Financial services company
DescriptionThe ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services. ING is an abbreviation for Internationale Nederlanden Groep. Customer service: 020 7767 1000 Headquarters: Amsterdam, Netherlands CEO: Ralph Hamers (1 Oct 2013–) Subsidiaries: ING Australia, ING Bank Slaski, ING Direct France,
ING DIRECT List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ING DIRECT. You can filter them based on skills, years of employment, job, education, department, and prior employment.
ING DIRECT Salaries. You can even request information on how much does ING DIRECT pay if you want to. Learn about salaries, pros and cons of working for ING DIRECT directly from the past employees.
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1,166 ING DIRECT employees in database. Find out everything there's to know about ING DIRECT employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
ING DIRECT Employees
J & W Instruments Inc July 2008 - Present
BR Mechanical Ince January 2004 - July 2008
ING Direct February 2003 - January 2004
Triple A Student Painters 1998 - 2000
Skills
Visual Basic, Manufacturing, Automation, Process Control, Industrial Engineering, Engineering, Electrical Engineering, Electronics, Testing, Troubleshooting, Engineering Management, Instrumentation, SCADA
Education
St. Cloud State University 1997 — 2002
Bachelor of Science (BS), Marketing/Marketing Management, General
MN Aiki Shuren Dojo
Nidan
Universal Forest Products DBA Custom Caseworks February 2014 - Present
Universal Forest Products, DBA Custom Caseworks March 2013 - February 2014
Stearns Bank May 2012 - March 2013
Stearns Bank January 2012 - August 2012
ING DIRECT April 2010 - February 2012
ING DIRECT 2008 - 2012
ING DIRECT November 2009 - April 2010
ING DIRECT July 2007 - November 2009
ING DIRECT April 2005 - July 2007
Wells Fargo March 2004 - April 2005
Skills
Customer Service, Microsoft Excel, PowerPoint, Problem Solving, Six Sigma, Process Improvement, Change Management, Sales, SharePoint, Data Analysis, Mentoring, Training and Development, Microsoft Word, Corporate Communications, Loans, Mortgage Lending, Call Centers, Training, Banking, Risk Management, Credit, Cross Selling, Credit Analysis, Marketing, Loan Servicing, Auditing, Lines Of Credit, Financial Analysis, Retail Banking, Loan Origination, Commercial Banking, Credit Risk, Team Building, Mortgage Banking, Commercial Lending, Residential Mortgages, Microsoft Office, Refinance, SBA, Commercial Mortgages, Outlook, Small Business Lending, Finance, Underwriting, Software Documentation
Education
St Cloud State University 2014 — 2014
Project Management
St. Cloud State University 2000 — 2005
Advertising/Business
St. Cloud Technical College
CNA/HHA, Basic Nursing Certificate
UnitedHealth Group January 2015 - Present
PHH Mortgage March 2012 - January 2015
ING DIRECT January 2010 - January 2012
Skills
Cross Selling, Banking, Retail Banking, Credit, Sales, Mortgage Lending, Loans, Customer Service, Customer Experience, Mortgage Banking, Sales Management, Customer Retention, Relationship Management, Finance
Education
St. Cloud State University 2005 — 2008
Bachleors, Marketing
Coborn's, Inc. April 2015 - Present
ATS (Anderson Trucking Service) November 2014 - April 2015
ATS (Anderson Trucking Service) May 2014 - November 2014
Northwestern Mutual August 2013 - April 2014
Capital One 360 October 2010 - July 2013
ING Direct September 2009 - October 2010
EXPRESS April 2007 - September 2009
Skills
Event Planning, Recruiting, Customer Service, Sales, Training, Call Centers, Banking, Time Management, Community Outreach, Retail, Coordinating Events, Call Center, Project Planning, Coaching, Personal Development, Leadership
Education
St. Cloud State University 2006 — 2010
Bachelor of Arts (B.A.), Communication Studies
Crossroads Alternative High School January 2013 - Present
Multiple School Districts in the Twin Cities September 2012 - December 2012
ING DIRECT August 2011 - December 2012
Princeton High School January 2012 - May 2012
Melrose High School December 2011 - December 2011
St. Cloud State University August 2008 - May 2011
Advising Center December 2008 - May 2009
St. Cloud State University April 2008 - August 2008
Skills
Customer Service, Public Speaking
Education
St. Cloud State University 2007 — 2012
B.A. and B.S., Economics and Social Studies Education
Benson Stanley Realty September 2012 - Present
Association Evaluation September 2012 - Present
Chicago Mission AAA Youth Hockey Club August 2013 - Present
lululemon athletica April 2013 - May 2014
Winnetka Warriors Hockey Club September 2012 - April 2013
ING DIRECT September 2011 - July 2012
Skills
Real Estate, Sellers, Customer Service, First Time Home Buyers, Coaching, Real Estate Transactions, Short Sales, Foreclosures, Investors, Real Estate Economics, Residential Homes, FHA, REO, Investment Properties, Negotiation, Marketing, Sales, Leadership, Buyers, Public Speaking, PowerPoint, Microsoft Excel, Social Media, Time Management
Education
St. Cloud State University 2007 — 2011
Bachelor of Science, Business Management and Finance
Lane Tech Highschool 2004 — 2007
isd 742 March 2013 - 2015
U.S. Bank January 2014 - June 2014
ePromos Promotional Products February 2012 - December 2012
ING DIRECT September 2010 - 2010
Skills
MS Word, Outlook,..., Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Sales, Social Media, Event Planning, Program Management, Advertising, Customer Service, Social Media Marketing, Account Management, Market Research, Marketing, Marketing Communications, Marketing Strategy, Facebook, Leadership, Sales Management
Education
St. Cloud State University 2014 — 2016
Bachelor's Degree, Business Management/Human Resources, Undergrad
Saint Cloud Technical and Community College 2009 — 2011
AAS, Sales/Management/Marketing, 3.5
Sogeti January 2015 - Present
Sogeti USA January 2014 - August 2014
Wells Fargo January 2010 - April 2013
ING Direct May 2006 - September 2009
Skills
Waterfall Application..., Requirements Gathering, SQL, Visio, Teamspec, TFS, Java, HTML, JavaScript, CSS, Visual Basic, Microsoft Project, Sales, Financial Analysis, Commercial Mortgages, Time Management, Investments, Mortgage Lending, Loan Origination, Banking, Finance, Credit Analysis
Education
St. Cloud State University 2013 — 2014
Bachelor's degree, Information Systems
Saint Cloud State University 2013 — 2014
Bachelor of Science, Finance
The University of Queensland 2009 — 2009
Finance, Study Abroad
Foldcraft June 2013 - Present
Golub & Company June 2011 - June 2013
St. Cloud Hospital November 2009 - June 2011
ING DIRECT 2006 - 2009
Skills
Property Management, Accounts Payable, Accounts Receivable, Account Reconciliation, Financial Analysis, Payroll, Accounting, Real Estate, Budgets, Microsoft Excel, Financial Reporting, Customer Service, Financial Modeling, Microsoft Office, Outlook, Due Diligence, Team Building, Invoicing, Contract Management, Strategic Planning, QuickBooks, Management
Education
St. Cloud State University 2007 — 2010
Bachelors, Finance
Home Depot February 2015 - Present
Target August 2013 - February 2015
Target August 2010 - August 2013
Target May 2008 - August 2010
ING DIRECT June 2005 - May 2006
Skills
Merchandising, Sales, Team Management, People Skills, Customer Service, Leadership Development, Retail, Time Management, Team Leadership, Team Building, Recruiting, Training, Inventory Management, Social Networking, Event Planning, Human Resources
Education
Walden University 2013 — 2014
Masters of Business Administration, Human Resources
St. Cloud State University 2002 — 2005
B.S., Sports Management
University of Sioux Falls 2000 — 2002
City Wide Maintenance of Minnesota December 2014 - Present
Royal Oaks Property Services January 2013 - December 2014
Graco Inc May 2011 - January 2012
Crystal Clear Window Cleaning May 2008 - December 2010
ING DIRECT September 2006 - December 2007
Skills
Market Research, Product Development, Time Management, Market Analysis, Sales Management, Marketing
Education
Southwest Minnesota State University 2010 — 2012
BA, Business Management
Saint Cloud Technical College 2007 — 2009
AA, Business Management
Ulta May 2012 - Present
OfficeMax October 2007 - May 2012
Turning Pointe Autism Foundation June 2010 - March 2011
OfficeMax August 2006 - October 2007
OfficeMax July 2005 - August 2006
OfficeMax September 2004 - July 2005
OfficeMax April 2004 - September 2004
ING Direct March 2003 - November 2003
ING DIRECT June 2002 - March 2003
Grand Casino Hinckley June 2000 - June 2002
Skills
Social Media, Marketing Strategy, Services Marketing, Retail Marketing, B2B Marketing, Integrated Marketing, Project Management, Marketing, Brand Developement, Consumer Marketing, Cross-functional Team..., Product Launch, Sales Management, Sales, Brand Development, Multi-channel Marketing, Negotiation, Leadership, Management, Competitive Analysis, B2B, Retail, Sales Operations, Customer Experience, Direct Marketing, P&L Management, Budgets, Strategy, Market Planning
Education
St. Cloud State University 2000 — 2003
B.S., Marketing; International concentration
East West Bank May 2013 - Present
ING DIRECT / Capital One August 2011 - October 2012
ING DIRECT March 2010 - August 2011
ING Direct / Capital One March 2009 - March 2010
ING Direct / Capital One July 2008 - March 2009
ING Direct February 2007 - July 2008
The Coffee Bean & Tea Leaf May 2006 - February 2007
Hollywood Video June 2003 - May 2006
Skills
Goal Oriented, Microsoft Word, Customer Service..., Microsoft Excel, PowerPoint, Coaching, Sales, Sales Management, Banking, Team Building, Customer Service, Call Center, Mortgage Banking, Recruiting, Behavioral Interviewing, Team-oriented, Typing, Performance Management, Employee Engagement, Direct Sales, Call Center Development, Program Management, Business Analysis, Strategic Planning, Mortgage Lending, Strategic Thinking
Education
Santa Monica College
Associate's degree, Business Administration and Management, General
Los Angeles Center for Enriched Studies
High School Diploma
Quicken Loans September 2012 - Present
ING DIRECT March 2012 - September 2012
ING DIRECT August 2010 - March 2012
ING DIRECT March 2010 - August 2010
ING DIRECT March 2008 - March 2010
ING DIRECT January 2007 - March 2008
CBS Television Studios August 2005 - January 2007
Blockbuster July 2005 - December 2006
Blockbuster August 2002 - July 2005
HSBC August 2004 - January 2005
Skills
Banking, Retail Banking, Loans, Internet Banking, Mortgage Lending, Mortgage Banking, Private Banking, Cross Selling, Loan Origination, Residential Mortgages, Call Centers, Training, Customer Service, Leadership, Investments, Business Requirements, SDLC, Management, Retail, Credit
Education
University of Michigan 1997 — 2002
Bachelor of Arts (BA), Dramatic Writing
Santa Monica College 2011 — 2012
Accounting
Farmers Insurance January 2014 - Present
Capital One March 2013 - December 2013
ING Direct May 2010 - February 2013
Anderson Trucking Service November 2002 - October 2009
DCI, Inc. March 1989 - December 2000
Education
St. Cloud State University 1983 — 1988
Bachelor, Marketing, Economics, General Business
St. James Senior High School
Capital One January 2015 - Present
Capital One April 2014 - January 2015
Capital One March 2013 - January 2015
ING DIRECT July 2008 - March 2013
Skills
Customer Service, Sales, Banking, Social Media, Mortgage Lending, Event Planning, Customer Experience, Time Management, PowerPoint, Microsoft Office, Leadership, Microsoft Excel, Teamwork, Credit, Marketing, Retail, Customer Satisfaction, Financial Analysis, Social Networking, Finance, Business Analysis, scrum, Kanban, Agile Methodologies, Team Leadership, Management, Call Centers
Education
University of California, Berkeley, Haas School of Business
Project Management Certification
St. Cloud State University 2008 — 2011
B.A., Major: Economics; Minor: Finance
Vista Outdoor Inc. July 2015 - Present
Glenn Metalcraft Inc September 2013 - Present
Elkay Manufacturing June 2013 - September 2013
Polaris Industries May 2009 - April 2013
Backes Lawncare and Landscaping May 2006 - April 2009
ING DIRECT June 2008 - August 2008
Red Lobster April 2006 - September 2006
Skills
Warehouse Management, Continuous Improvement, Distribution Center..., Warehousing, Production Planning, Cross-functional Team..., Kaizen, Materials Management, Strategic Planning, Customer Satisfaction, Inventory Management, Process Improvement, Management, Sales, Operations Management, Quality Management, Master Scheduling, Safety, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lean Manufacturing, Leadership, Quality Improvement
Education
The University of South Dakota 2011 — 2014
Master of Business Administration (MBA), 3.75
St. Cloud State University 2005 — 2009
Operations Management, Business Management
Becker High School
3.98
Capital One January 2013 - Present
ING DIRECT April 2010 - December 2012
Entellects Corporation February 2008 - April 2010
SRG America (Bartronics America) June 2007 - January 2008
Swiss Tech India Pvt. Ltd. July 2003 - May 2007
Skills
Data Modeling, Data Analysis, Data Warehouse..., Informatica, Star Schema, Physical Data Modeling, Logical Data Modeling, Hyperion, Erwin, Conceptual Modeling, Dimensional Modeling, Data Warehousing, ETL, Data Governance, Data Quality, Master Data Management, PL/SQL, Data Profiling, SQL, Database Design, Agile Methodologies, Requirements Gathering, Data Marts, Scrum, Relational Databases, Data Mapping, Business Intelligence, Requirements Analysis, Databases, Metadata Management, ACH, Informatica B2B, Loan Accounting Data, Financial Reporting, OLAP, Data Integration, Oracle, Enterprise Architecture, Business Requirements, SOA, Netezza, Data Architecture, Solution Architecture, Agile Project Management, Visio, Business Process, Quality Center, SDLC, SSIS, Cognos
Education
Sathyabama University 2001 — 2003
Masters, IT & Mgt
V.R College 1999 — 2001
BCA, Computer Applications
Sri Venkateswara University 1998 — 2001
Bachelors, Computer Applications
Narayana Residential High School 1994 — 1996
Higher Secondary School, High School
Nalanda Residential High School 1993 — 1994
Infant Jesus English Medium High School 1984 — 1993
School
AgStar Financial Services April 2011 - Present
US Bank November 2010 - April 2011
Wells Fargo Financial January 2009 - September 2010
ING Direct 2007 - 2009
Skills
Banking, Mortgage Lending, Mortgage Industry, Residential Mortgages, Loans, Home Equity Loans, Construction Loans, Security, Credit, Customer Service
Education
Saint Cloud State University - G.R. Herberger College of Business 2006 — 2008
Bachelor of Science (B.S.), Finance, General
South Dakota State University 2005 — 2005
Sibley-Ocheyedan
Wells Fargo Home Mortgage August 2012 - Present
ING DIRECT January 2010 - July 2012
Preferred Credit Inc September 2006 - February 2010
Skills
Sales, Fraud, Banking, Training, Employee Engagement, Process Improvement, Mentoring, Leadership, Microsoft Office, Presentations, Mortgage Underwriting, Mortgage Lending, SPSS, Teaching, Microsoft Technologies, Information Technology
Education
St. Cloud State University 2006 — 2008
Master of Science, Criminal Justice
St. Cloud State University 2003 — 2006
Bachelor of Arts (B.A.), Criminal Justice
ING DIRECT 2005 - Present
First Federal Bank of California 2002 - 2005
Artist Management Group 2000 - 2002
Skills
Mortgage Lending, Loans, Mortgage Banking, Loan Origination, Credit, Banking, Calyx Point, Credit Analysis, Residential Mortgages, Underwriting, Home Equity Loans, Customer Service, Call Centers, Refinance, VA loans, Training, USDA, FHA, Retail Banking, Leadership, Mortgage Servicing, Consumer Lending
Education
San Diego State University-California State University
Bachelor of Science (B.S.)
Ygnacio Valley HS
Capital One October 2014 - Present
Capital One 360 February 2013 - September 2014
Capital One 360/INGDIRECT August 2010 - February 2013
ING DIRECT August 2008 - September 2010
Skills
Well Managed, Business Process..., Management, Project Management, Process Management, Credit, Loans, Mortgage Lending, Sales, Financial Services, Loan Servicing, Call Center, Sales Management, Risk Management, Call Centers, Process Improvement, Customer Service, Microsoft Office, Banking, Leadership
Education
St. Cloud State University 2000 — 2004
Bachelor's degree, Business Administration, Management and Operations
TD May 2014 - Present
TD Insurance, Meloche Monnex May 2011 - May 2014
TD Insurance July 2010 - June 2011
TD Insurance January 2007 - October 2010
Desjardins General Insurance Group 2001 - 2007
ING Direct April 2001 - August 2001
Skills
Relationship Management, Insurance, Underwriting, Call Centers, Business Analysis, Team Leadership, Risk Management, Team Building, Call Center, Customer Experience, Coaching, Banking, Customer Service, Leadership, Project Management, Performance Management, Process Improvement
Education
Sheridan College 1999 — 2001
business, Business-Marketing
Nationstar Mortgage February 2015 - Present
Holthouse Carlin & Van Trigt LLP January 2014 - December 2014
JustinBradley July 2012 - January 2014
ING Direct September 2005 - July 2012
US Bank January 2001 - September 2005
H&R Block January 1998 - August 2000
Skills
Credit, Microsoft Excel, Finance, Underwriting, Mortgage Banking, Banking, Loans, Investments, Risk Management, Credit Risk, Sales, Microsoft Word, Accounting, PowerPoint, Credit Analysis, Income Tax, Auditing, Financial Statements, Tax Accounting
Education
San Diego State University
Master of Business Administration (MBA)
San Jose State University
Bachelor's degree, Finance
UCLA
UCLA Accounting Certificate, Accounting, 3.73 GPA, "Earned With Distinction" award
Capital One/ING DIRECT May 2012 - Present
ING DIRECT January 2011 - May 2012
ING DIRECT November 2006 - February 2011
ING DIRECT February 2006 - November 2006
ING DIRECT December 2004 - February 2006
Skills
Recruiting, Talent Management, Banking, Personnel Management, Human Resources, Coaching, Training, Performance Management, Leadership, Process Improvement, Vendor Management, Call Centers, Management, Risk Management
Education
Saint Joseph's University - Erivan K. Haub School of Business 2000 — 2004
B.S., Marketing
Capital One February 2012 - Present
ING DIRECT February 2011 - February 2012
The Judge Group July 2010 - February 2011
Quest Diagnostics August 2004 - January 2009
Siemens Medical Solutions USA, Inc August 1983 - April 2004
Skills
Agile Methodologies, SQL, SDLC, Software Development, XML, HL7, Visio
Education
Cortiva Institute - PA School of Muscle Therapy 2005 — 2006
Massage Therapy
Shippensburg University of Pennsylvania 1979 — 1983
BS, Computer Science
M. A. Mortenson Company June 2014 - Present
McGladrey August 2013 - June 2014
Baker Tilly Virchow Krause, LLP January 2011 - August 2013
Boeckermann Grafstrom & Mayer December 2009 - April 2010
ING DIRECT July 2008 - December 2009
Skills
Auditing, Accounting, Internal Controls, CPA, Tax Preparation, Financial Reporting, GAAP
Education
St. Cloud State University
Bachelor of Science (B.S.), Accounting
Capital One 360 January 2010 - Present
ING DIRECT January 2006 - January 2010
ING DIRECT January 2003 - January 2006
Anovo Broadband January 2001 - August 2002
1492 Hospitality Group July 1997 - June 2000
Skills
Training Facilitation, Instructional Design, Event Management, Sales Skills Training, Call Center Contest..., Call Center Training, Training Analysis, CPLP, project managment, Contests, Call Center, Project Management, Selling Skills, Call Centers, Strategy, Employee Engagement, Team Leadership, Leadership, Customer Service, Coaching, Sales, Training, Budgets, Customer Experience, Marketing, Management, Banking
Education
Cornell University, School of Hotel Administration 1993 — 1997
Bachelor of Science, Hotel Administration
Southern New Hampshire University 2015 — 2018
Masters of Science, Instructional Design and Technology
G6 Inc. January 2012 - Present
Capital Care April 2012 - April 2013
Securian Financial Group October 2011 - March 2012
Securian Financial Group May 2008 - October 2011
ING DIRECT 2005 - 2008
Skills
Excel, Word, Adobe Acrobat, Series 7, Series 6, Series 63, Annuity, Term Life Insurance, Universal Life, Whole Life, Wikis, Life and Health, Fixed Annuities, Microsoft Excel, Finance
Education
St. Cloud State University 2003 — 2007
Bachelors of Science, Finance
Royalton High School 2012 - 2013
Tech High School January 2012 - May 2012
School District 742 September 2011 - 2012
STRIDE Academy September 2010 - September 2011
The Woodlands Financial Group Insurance Services, Inc. August 2009 - September 2010
ING DIRECT June 2005 - July 2009
Darden Restaurants 2004 - 2005
Cominco Engineering Services, Ltd. 2003 - 2004
Skills
Mentoring, Research, Teaching, Mathematics, Chemistry, Time Management, Leadership, Science, Higher Education, Management, Curriculum Design, Curriculum Development, Data Analysis, Instructional Design, Staff Development
Education
The College of St. Scholastica 2010 — 2013
M.S., Teaching
The University of British Columbia 2001 — 2003
Ph.D., Computational Chemistry
Saint John's University 1997 — 2001
B.A., Chemistry, Mathematics
Capital One August 2012 - Present
ING DIRECT April 2011 - August 2012
ING DIRECT December 2010 - April 2011
ING DIRECT September 2009 - December 2010
ING DIRECT November 2008 - September 2009
Pizza Hut July 2002 - November 2008
Skills
Credit, Mortgage Lending, Insurance, Leadership, Loan Servicing, Customer Service, Banking, Loans, Call Centers, Management
Education
St. Cloud State University 2003 — 2008
Bachelor of Elective Studies, Communication and Media Studies
Capital One May 2014 - Present
Capital One 360 August 2011 - May 2014
ING DIRECT April 2010 - August 2011
ING DIRECT November 2008 - April 2010
ING DIRECT April 2005 - November 2008
ING DIRECT January 2003 - March 2005
Best Buy August 1998 - December 2002
Education
Saint Cloud State University - G.R. Herberger College of Business 2008 — 2010
Master of Business Administration (M.B.A.)
University of Notre Dame Australia 2004 — 2004
Study abroad, Southeast Asian Studies, Australian History
St. John's University 2001 — 2004
Bachelor of Arts (BA), Business Management, Psychology
Wells Fargo April 2013 - Present
Ameriprise Financial Services, Inc. October 2010 - April 2013
ING DIRECT September 2009 - October 2010
Skills
Financial Advisory, Finance, Series 7, Retirement Planning, Series 63, Strategic Financial..., Retirement, Investments, Wealth Management, Asset Allocation, Financial Services, Mutual Funds
Education
St. Cloud State University 2004 — 2009
BS, Finance
Kensington Bank April 2012 - Present
Wells Fargo Home Mortgage November 2011 - April 2012
Wells Fargo Home Mortgage January 2010 - October 2011
Wells Fargo Home Mortgage November 2003 - December 2009
ING Direct July 2001 - June 2003
Skills
Mortgage Banking, Mortgage Lending
Education
St. Cloud State University 1995 — 1999
Bachelors, Real Estate with an Emphasis in Finance
Bank of Montreal November 2011 - Present
CST Consultants Inc. March 2010 - January 2012
ING DIRECT March 2007 - May 2009
Education
Seneca College of Applied Arts and Technology 2002 — 2006
BAD, Business Administration and Management, General
Capital One October 2011 - Present
ING Direct February 2009 - October 2011
ING Direct May 2008 - February 2009
Skills
Customer Service, Training & Development, Technical Writing, Six Sigma, Analysis, Microsoft Office, Visio
Education
St. Cloud State University 2009 — 2012
Bachelors, Management
St. Cloud Technical College 2006 — 2009
Associate of Science, Business Management- Sales and Management emphasis, 3.63
Sauk Rapids-Rice High School 2002 — 2006
Prudential Insurance July 2011 - Present
Prudential Financial April 2009 - November 2011
Prudential Financial April 2007 - April 2009
ING DIRECT 2006 - 2007
Skills
Financial Services, Call Centers, Electronic Funds..., ACH, Vendor Management, E-commerce, Customer Experience, Relationship Management, Lotus Notes, Executive Management, Analysis, Business Analysis, Insurance, Requirements Gathering, Business Process..., Salesforce.com, Process Improvement, Business Requirements, Business Process, Incident Management, Consulting, Training, Project Delivery, Systems Analysis, Business Strategy, Cross-functional..., Microsoft Excel, Operational Excellence, Process Redesign
Education
Southern Cross University 2006 — 2006
Australia
St. Cloud State University - Herberger Business School 2004 — 2006
Finance, Finance and Insurance, Cum Laude
University of Minnesota-Twin Cities 2003 — 2004
General Education
University of Wisconsin-Madison 2002 — 2003
General Education
EverBank July 2015 - Present
Bank of America March 2015 - July 2015
Bank of America November 2014 - February 2015
Bank of America June 2013 - October 2014
JPMorgan Chase August 2012 - June 2013
Wells Fargo Home Mortgage October 2011 - July 2012
ING Direct March 2008 - October 2011
National City Mortgage July 2003 - February 2005
Quality Mortgage December 2002 - May 2003
Skills
Mortgage Lending, Loans, Mortgage Banking, FHA, Finance, Management, Sales, Insurance, Customer Satisfaction, Investment Properties, Auditing, Customer Retention, Business Process, Credit, Banking, Microsoft Office, HARP loans
Education
Colorado State University Global Campus 2010 — 2012
Masters of Science, Organization Development and Change Management
St. Cloud State University 2004 — 2010
Bachelors of science degree, Business management
Capital One July 2012 - Present
ING DIRECT May 2007 - June 2012
ING DIRECT February 2005 - May 2007
ING DIRECT April 2003 - February 2005
Skills
Banking, Direct Marketing, Leadership, Customer Satisfaction, Management, Team Leadership, Strategy, Strategic Planning, Internal Communications, Customer Experience, Change Management, Employee Training, Project Management, Financial Services, Marketing Strategy, Vendor Management, Marketing
Education
Villanova University
Master of Business Administration (M.B.A.), Marketing
St. Cloud State University 1997 — 2002
Bachelor of Arts (B.A.), Communications
Capital One Home Loans January 2014 - Present
Capital One August 2012 - January 2014
ING DIRECT November 2010 - August 2012
ING DIRECT July 2008 - November 2010
PepsiCo - Frito Lay June 2007 - February 2008
Premium Waters Inc. August 2002 - September 2006
Skills
Banking, Sales, Financial Services, Sales Management, Mortgage Banking, Email Marketing, Direct Mail Campaigns, Vendor Management, Marketing Strategy, Marketing Communications, Customer Experience, Customer Escalation..., Social Media..., Trade Show Presentations, Copywriting, Copy Editing, Product Management, Customer Satisfaction, Marketing, Direct Marketing, Multi-channel Marketing, Customer Acquisition, Product Marketing, Marketing Management, Strategy, Campaign Management, Direct Mail, Brand Awareness
Education
St. Cloud State University 2005 — 2009
Bachelor of Arts (B.A.), Marketing and Mass Communications
Southern Cross University 2008 — 2008
University of Minnesota-Duluth 2004 — 2005
Deluxe Corporation June 2015 - Present
Deluxe Corporation April 2014 - Present
IBM June 2008 - April 2014
ING DIRECT 2007 - 2008
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Finance, Essbase, Cognos, Hyperion Enterprise, Brio Query, Microsoft Excel, PowerPoint, Lotus Notes, LSS, Microsoft Word, Leadership, Education, Communication, Client Rapport, Sports Coaching, Life Coaching, Public Speaking, Social Media, Health, Wellness, Sales, Customer Service, TM1, Hyperion, Analysis, Microsoft Office, Budgets, Business Analysis, Forecasting, Process Improvement, Data Analysis, Financial Planning
Education
University of Minnesota - Carlson School of Management 2014 — 2017
Master of Business Administration (MBA)
St. Cloud State University 2003 — 2008
Bachelor's Degree, Finance, General
U.S. Bank Home Mortgage July 2014 - Present
Heid Property Management, Inc May 2014 - Present
Affinity Plus Federal Credit Union September 2012 - July 2014
St. Cloud State University January 2009 - June 2012
ING DIRECT January 2012 - May 2012
Best Buy November 2011 - January 2012
Moquist Thorvilson Kaufmann Kennedy & Pieper LLC October 2011 - October 2011
St. Cloud State University August 2011 - September 2011
St. Cloud State University July 2011 - August 2011
St. Cloud State University, Student Government August 2010 - June 2011
Skills
Databases, Excel, Budgeting, Event Management, Social Media, Supervisory Experience, Public Relations, Student Development, Student Leadership, Student Affairs, Event Planning, Microsoft Excel, Budgets, Time Management, Management, Marketing, Leadership Development
Education
St. Cloud State University 2009 — 2011
Master, Business Administration
St. Cloud State University 2005 — 2009
B.S., Accounting
U.S. Bank April 2015 - Present
Encore Capital Group December 2012 - April 2015
Robert Half International September 2011 - December 2012
ING DIRECT July 2008 - September 2011
Skills
Leadership, Temporary Staffing, Resume Writing, Recruiting, New Hire Orientations, College Recruiting, Applicant Tracking..., Employee Relations, Human Resources, Employee Benefits, Internet Recruiting, Talent Acquisition, Technical Recruiting, Payroll, Temporary Placement, Staffing Services, Interviews, Finance, Onboarding, Sourcing, Contract Recruitment, Screening Resumes, Hiring, Sales
Education
St. Cloud State University 2002 — 2006
Bachelor of Arts (B.A.), Major in Communication Studies and a Minor in Human Relations and Multi-Cultural Education
IBM June 2015 - Present
Cirba January 2015 - June 2015
IBM Global January 2013 - December 2014
IBM Canada Ltd. January 2009 - January 2013
CiRBA August 2005 - December 2008
CiRBA Inc. August 2004 - August 2005
Platform computing 2001 - 2005
ING Direct 1998 - 2000
Skills
Cloud Computing, Data Center, Virtualization, Pre-sales, VMware, Professional Services, Integration, Solution Architecture, Server Consolidation, Storage, Enterprise Software, Enterprise Architecture, Strategy, CRM, Product Management, Unix, System Deployment, IT Service Management, IT Strategy, ITIL, SaaS, Management Consulting, Cirba, New Business Development, Product Offerings, Partner Management, PaaS, IaaS, Data Center Relocation, IT Transformation
Education
Seneca College of Applied Arts and Technology 1998 — 2000
Computer Programming and Operating
IBM February 2014 - Present
IBM March 2012 - February 2014
Ameriprise Financial Services, Inc. May 2011 - March 2012
ING DIRECT February 2010 - April 2011
C & L Distributing May 2009 - January 2010
Coca-Cola Enterprise May 2007 - August 2008
Rochester Area Family YMCA April 2004 - August 2007
Skills
Financial Analysis, Strategic Financial..., Customer Service, Sales, Investments, Finance, Credit, Microsoft Excel, Banking, Marketing, Series 7, TM1, Hyperion Enterprise, Cognos, Access, Forecasting, Management, Market Research, Accounting, Time Management, Variance Analysis, Leadership, Microsoft Office
Education
University of Minnesota - Carlson School of Management 2014 — 2017
Master of Business Administration (MBA), Finance
Saint Cloud State University 2006 — 2011
Bachelor of Science, Marketing
St. Cloud State University 2006 — 2011
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ING Direct 2009 - Present
ING DIRECT June 2007 - Present
ING Direct June 2003 - June 2007
Jeddeloh and Snyder Law Firm January 2001 - June 2003
Education
St. Cloud State University 1997 — 2002
Bachelors, Business Management
Lubrication Technologies, Inc. June 2014 - Present
Target June 2013 - June 2014
Target June 2011 - June 2013
Target December 2009 - July 2011
ING DIRECT May 2008 - December 2009
Annandale State Bank and Insurance May 2004 - January 2009
Arthritis Foundation November 2007 - May 2008
Skills
Event Planning, Management, Interviews, Microsoft Word, Customer Service, Sales, Leadership, Retail, Strategy, Recruiting, Merchandising, Onboarding, Time Management, Team Building, Sourcing, Policy, PowerPoint, Microsoft Excel, Social Media, Negotiation, Microsoft Office, Payroll, Facebook, Project Planning
Education
Saint Cloud State University - G.R. Herberger College of Business 2004 — 2008
Marketing, Public Relations, Advertising, and Applied Communication
St. Cloud State University 2004 — 2008
Mass Communications, Public Relations/Marketing
University of Maryland, Office of International Programs, Maryland China Initiative 2005 - Present
ING DIRECT January 2004 - January 2005
Skills
Program Management, Executive Education, Contract Management
Education
Southern Illinois University, Carbondale 2001 — 2003
JD, Law
State University of New York at Buffalo
bachelor of art, Political Science/Legal Study
Bell November 2012 - Present
ING DIRECT March 2002 - October 2012
Telus Mobility June 2001 - February 2002
TD January 2000 - June 2001
Manulife Financial June 1999 - January 2000
Skills
Avaya Interaction Center, Aspect Eworkforce..., Avaya Intuity/Audix..., Avaya CMS Administration, Verint Call Recording..., Avaya Communication..., Avaya Aura, Avaya AES, Avaya IP Telephony, Avaya Call Back Assist, Facsys Enterprise fax..., LifeSize Video..., Avaya Voice Portal, Avaya One X communicator, Aura Conferencing, Telecorp Plasma Display, Cisco Technologies, Windows Server, Business Analysis, Process Improvement, ITIL, Call Center, Disaster Recovery, Vendor Management, SDLC, Requirements Analysis, Active Directory, Workforce Management, Avaya, Management, Call Centers, Leadership, Telecommunications, CTI, VoIP, Routing, Data Center, Integration, ACD, Troubleshooting, System Administration, IVR, Avaya Technologies
Education
Ryerson University
AIM (ITM), Computer Systems Networking and Telecommunications
Capital One 360 (Formerly ING Direct) March 2012 - Present
ING Direct May 2011 - March 2012
ING Direct August 2008 - May 2011
ING Direct June 2007 - August 2008
U-Haul International, Inc. 2003 - 2007
Skills
Quality Assurance, Customer Service, Testing, User Acceptance Testing, Banking, Team Leadership, Software Documentation, Software Quality..., Call Centers, Quality Center, Call Center, Requirements Gathering, Test Planning, Business Analysis, Visio, Customer Experience, Teamwork, Agile Methodologies, SQL, Scrum, Oracle PL/SQL..., QTP, SoapUI, Craft Beer, Beer, Sales Promotion
Education
St. Cloud State University 2005 — 2009
Bachelor of Science, Business - Real Estate, Building & Construction
Allianz Life October 2014 - Present
Allianz Life July 2011 - September 2014
ING DIRECT November 2010 - July 2011
Education
St. Cloud State University 2005 — 2010
B.A., Business Economics
Comcast April 2015 - Present
Target July 2011 - April 2015
Stearns County October 2009 - May 2011
Saint Cloud State University August 2009 - May 2011
ING DIRECT September 2008 - January 2010
Walgreens May 2007 - March 2009
Supervalu May 2008 - August 2008
Skills
Employee Relations, Human Resources, Recruiting, Training, Succession Planning, Management, Employee Benefits, Time Management, New Hire Orientations, Project Management, Labor Relations, Marketing, Sales, Teamwork, Job Descriptions, Retail, Negotiation, Administration
Education
St. Cloud State University 2009 — 2011
Master of Business Administration, Human Resources
St. Cloud State University 2005 — 2009
Bachelor of Science Degree, Management with a concentration in Human Resources
Capital One January 2015 - Present
ING Direct/Capital One August 2008 - January 2015
ING Direct March 2006 - August 2008
ING DIRECT November 2004 - March 2006
ING DIRECT February 2003 - November 2004
Skills
Business Requirements, Requirements Gathering, Credit Risk, SDLC, Credit, Risk Management, Mortgage Lending, Requirements Analysis, Internet Banking, Analytics, Agile & Waterfall..., Product Management, Business Process...
Education
St. Cloud State University 1999 — 2002
Bachelor's degree, Marketing, 3.75
St. Cloud State University - Herberger Business School 1999 — 2002
Marketing, Marketing/Marketing Management, General
ING DIRECT August 2010 - March 2012
Moss Adams LLP April 2006 - March 2010
Beard Miller Company LLP September 2003 - March 2006
Education
Shippensburg University of Pennsylvania 1999 — 2003
BSBA, Accounting
Capital One (ING DIRECT) October 2012 - Present
ING DIRECT March 2011 - October 2012
ING Direct October 2008 - March 2011
ING DIRECT April 2007 - October 2008
Skills
Customer Service, Sales Management, Call Center, Strategic Planning, Customer Relations, Analytics, Data Analysis, Lean Sigma, Change Management, Six Sigma, Problem Solving, Cross-functional Team..., Mentoring, Coaching, Process Improvement, Banking, Customer Experience, PowerPoint, Excel, Performance Management, Credit, Call Centers, Sales, Risk Management, Leadership Development, Operations Management, Quality Assurance, Leadership, Team Management, Finance, Microsoft Excel
Education
St. Cloud State University 2014 — 2016
Master of Business Administration (MBA)
St. Cloud State University 1997 — 2002
BS, Mass Communications
Capital One August 2013 - Present
Capital One February 2013 - August 2013
ING DIRECT June 2010 - February 2013
ING Direct 2008 - 2010
ING DIRECT US 2007 - 2008
Skills
ACI: Proactive Risk..., RSA: Silver Tail, SQL Coding, SAS, Fraud, Financial Risk, Analytics, Banking, Risk Management, Customer Insight, Financial Analysis, Team Leadership, Analysis, Credit Risk, AML, Retail Banking, Customer Service, Process Improvement, Credit
Education
St. Cloud State University 2004 — 2006
MBA
Washington University in St. Louis 1996 — 2000
B.S.B.A, Management, International Business
Visual Defence July 2008 - October 2008
ING DIRECT June 2007 - December 2007
Education
Seneca College of Applied Arts and Technology 2005 — 2008
Business Administration Information Systems
Bubba Gump Shrimp Co. September 2004 - Present
ING Direct 2002 - 2003
Skills
Leadership, Customer Service, Event Planning, Hospitality, Banking
Education
St. Cloud State University 1999 — 2003
Ashford Consulting Group May 2014 - April 2015
Capital One August 2013 - May 2014
Capital One (Formerly ING DIRECT) April 2009 - August 2013
ING DIRECT November 2007 - March 2009
ING DIRECT March 2007 - October 2007
The Siegfried Group, LLP May 2004 - March 2007
Children & Families First April 1994 - March 2003
Skills
Loans, Training, Microsoft Office, Mortgage Lending, Leadership, Mortgage Banking, Microsoft Excel, Financial Analysis, Banking, Customer Experience, Organizational..., Process Improvement, Credit, Vendor Management, PeopleSoft, Forecasting, Customer Service, Call Centers, Management, Finance, Budgets, Accounting, Performance Management, Retail Banking, Risk Management, Change Management, Administrative..., Project Management, Recruiting, Strategic Planning, Financial Reporting, Access, Microsoft Word, Team Building, Onboarding, Financial Services, Employee Engagement, Loss Mitigation
Education
Southern Illinois University, Carbondale 1989 — 1993
Master of Science, Health Education/Administration
Southern Illinois University, Carbondale 1988 — 1989
Bachelor's degree, Health/Health Care Administration/Management
Southern Illinois University, Carbondale 1986 — 1988
Associate's degree, Dental Laboratory Technology/Technician
Southeast Missouri State University 1983 — 1986
Liberal Arts and Sciences/Liberal Studies
doeLegal October 2009 - Present
ING Direct March 2007 - September 2009
Skills
Project Management, Strategic Planning, Business Strategy, Information Technology, CRM, SaaS, Cloud Computing, IT Strategy, Account Management, Solution Selling, Leadership, Business Development, New Business Development, Security
Education
Shippensburg University of Pennsylvania
AcuSport April 2013 - Present
ARS Business Solutions June 2012 - April 2013
ARS Business Solutions May 2011 - June 2012
ING DIRECT August 2009 - April 2011
ING DIRECT March 2004 - August 2009
ING DIRECT 2001 - 2004
ING DIRECT 2000 - 2001
Skills
Banking, Internet Banking, Retail Banking, Risk Management, Call Center, Credit Cards, Process Improvement, Payments, Loans, Vendor Management, Financial Risk, Customer Service, Credit, Project Management, Business Analysis, ACH, Operational Risk, Team Leadership, Operations Management, Six Sigma, Call Centers, Product Management, Financial Services, Management, Training
Education
St. Cloud State University
Bachelor of Arts, Local and Urban Affairs
Canadian Pacific Railway September 2010 - Present
ING DIRECT February 2008 - December 2009
Minnesota Thunder April 2009 - September 2009
St. Cloud State University January 2005 - January 2008
St. Cloud River Bats Baseball June 2005 - August 2006
Skills
Customer Service, Sales, Microsoft Office, Team Building, Troubleshooting, Networking, Teamwork, Microsoft Excel, Microsoft Word, Social Media, PowerPoint, Leadership, Outlook, Public Speaking, Marketing, Account Management, Marketing Communications, Invoicing, Event Management, Inventory Management, Logistics, Logistics Management, Transportation, Railway, Railway Systems, Rail Operations, Distribution Logistics
Education
St. Cloud State University 2003 — 2007
Bachelor of Arts, Geography; Travel and Tourism
Duluth Denfeld High School 1999 — 2003
Diploma
Schaefer Financial Group January 2009 - Present
ING DIRECT June 2008 - January 2010
Skills
Life Insurance, Fixed Annuities, Marketing, Retirement, Banking, Disability Insurance, Term Life Insurance, Financial Advisory, Finance, Insurance, Long-term Care, Health Insurance, Whole Life
Education
St. Cloud State University 1999 — 2004
Bachelor's, Finance
Xcel Energy February 2013 - May 2014
ING DIRECT November 2008 - November 2010
Thrivent Financial February 2008 - October 2008
Skills
Banking, Sales, Leadership, Loans, Customer Service, Training, Finance, Credit
Education
St. Cloud State University 2003 — 2007
Bachelor's degree, Political Science and Government
Irondale High School
LoyaltyOne 2009 - November 2014
Aviva Life Insurance May 2008 - February 2009
DBRS Limited 2005 - 2008
ING DIRECT 1998 - 2005
American Express September 1978 - June 1992
Skills
Team Building, Change Management, Management, Project Management, Real Estate, Vendor Management, Vendor Relationships, Team Leadership, Negotiation, Project Planning, Strategic Planning, Contract Negotiation, Risk Management, Facilities Management, Sales, Customer Service, Leadership, Purchasing, Account Management, Sales Management, Process Improvement
Education
Seneca College of Applied Arts and Technology 1977 — 1979
ING DIRECT July 2004 - Present
ING DIRECT May 2004 - July 2007
Pershing April 1999 - May 2004
Polo Ralph Lauren April 1997 - April 1999
Education
Saint Joseph's University 1989 — 1993
Thrivent Financial December 2014 - Present
Target May 2013 - November 2014
AgStar Financial Services November 2011 - May 2013
AgStar Financial Services October 2008 - October 2011
The Hartford August 2006 - October 2008
ING DIRECT 2001 - 2006
Skills
Project Management, Meeting Facilitation, Talent Management, Team Leadership, Cross-functional Team..., Microsoft Excel, Microsoft Word, MBA, Sales Management, Sales, Financial Analysis, Strategic Planning, Business Strategy, Business Development, Relationship Management, Organizational..., DiSC, Workshop Facilitation, Process Improvement, Management Consulting, Management, Leadership, Forecasting, Data Analysis, Customer Service, Contract Negotiation, Budgets, Analysis
Education
St. Cloud State University 2003 — 2005
MBA, Masters of Business Administration
University of Wisconsin-River Falls 1995 — 1999
BS, Economics and Business Administration
Sterling National Bank September 2015 - Present
Hudson City Savings Bank May 2014 - September 2015
Capital One February 2012 - May 2014
ING DIRECT 2000 - 2012
MBNA June 1996 - June 2000
Skills
Banking, Credit Cards, Loans, Credit Risk, Credit, Financial Risk, Corporate Finance, Financial Analysis, Retail Banking, Internet Banking, Operational Risk, Mortgage Lending, Portfolio Management, Financial Services, Call Centers, Credit Analysis, Fixed Income, Commercial Banking, Mortgage Banking, Treasury Management, Basel II, Operational Risk..., Relationship Management, Risk Management, Cross Selling, Capital Markets, Payments, Securities, Loan Origination, Investment Banking, Community Engagement, Community Outreach
Education
Saint Joseph's University 1989 — 1992
Bachelor of Science (BS), International Relations and Affairs
Capital One August 2013 - Present
Capital One June 2012 - August 2013
ING DIRECT April 2011 - June 2012
H&R Block November 2009 - April 2012
ING DIRECT March 2008 - March 2011
ING DIRECT August 2007 - March 2008
ING DIRECT October 2005 - August 2007
ING DIRECT July 2002 - October 2005
St. Cloud Area Convention and Visitor's Bureau May 2003 - May 2004
Skills
Banking, Loans, Risk Management, Management, Training, Auditing, Mortgage Lending, Credit Risk, Financial Services, Compliance, Compliance Regulations, Risk Assessment, Mortgage Banking, Residential Mortgages, Financial Risk, Loan Origination, Fraud, Tax Preparation, Income Tax, Tax Returns, Credit, Compliance Advisory, CRCM
Education
St. Cloud State University - Herberger Business School 2005 — 2009
BS, Accounting
St. Cloud State University 2000 — 2004
BA, Geography: Travel and Tourism
Wolters Kluwer Financial Services March 2012 - Present
Wolters Kluwer March 2008 - Present
Wolters Kluwer March 2008 - March 2012
Goodman Jeweler’s October 2004 - June 2008
RE/MAX Results July 2007 - March 2008
Steele’s Collision and Auto Glass June 2005 - July 2007
Victoria’s Secret September 2003 - October 2004
ING DIRECT March 2002 - September 2003
Target Stores June 1995 - March 2002
Skills
Customer Satisfaction, Strategic Planning, Microsoft Office, Insurance, Coaching, Merchandising, Sales, New Business Development, Data Analysis, Leadership, Customer Service, Accounting, Cloud Computing, Business Analysis, Microsoft Excel, Project Management, Process Improvement, Time Management, Account Management, Training, Purchasing, Banking, Salesforce.com, Management, Social Media, Credit
Education
Technical High School
St. Cloud State University
JPMorgan Chase & Co. July 2015 - Present
JPMorgan Chase July 2014 - July 2015
JPMorgan Chase June 2013 - July 2014
AAA Mid-Atlantic July 2011 - June 2013
SAP October 2009 - June 2011
Saint Joseph's University September 2005 - April 2009
ING Direct June 2008 - August 2008
AstraZeneca Pharmaceuticals June 2007 - August 2007
Skills
SAS Certified Base..., SAS Enterprise Miner, SAS Enterprise Guide, ESRI, SQL, SAS Certified..., SAS, Business Intelligence, Analytics, Databases, Data Analysis, Database Marketing, Segmentation, Data Mining, Direct Marketing, Business Objects, Strategy, CRM, Multi-channel Marketing, Access, Analysis, SAS programming, Campaign Management, Predictive Modeling, Leadership, Web Analytics, SDLC, Customer Experience, Customer Acquisition, Loyalty Marketing, Lead Generation, Financial Services, Marketing, SPSS, E-commerce, Customer Insight, Vendor Management, VBA, Statistical Modeling, Interactive Marketing, Email Marketing, Forecasting, Data Modeling, Market Research, Demand Generation, Google Analytics, Credit Cards, Competitive Analysis, Marketing Strategy, Business Analysis
Education
Saint Joseph's University - Erivan K. Haub School of Business 2012 — 2015
Master of Science (M.S.), Business Intelligence
Saint Joseph's University - Erivan K. Haub School of Business 2005 — 2009
Bachelor of Science (B.S.), Decision and System Sciences
NativeX February 2012 - Present
ING DIRECT January 2011 - March 2012
St. Cloud State University - Business Computing Research Lab November 2007 - August 2011
Skills
Active Directory, Network Administration, Windows Server, XP, Security, Linux, SQL, Cisco Technologies, HTML, SharePoint, Microsoft SQL Server, Windows, Windows 7, Network Security, VMware, CSS, Unix, Databases, PHP, Virtualization, DNS, Operating Systems, Servers, Computer Hardware, MySQL, Troubleshooting, System Administration, Technical Support, Hardware, Software Installation, Data Center, Computer Security, Cloud Computing, Testing, IIS, Visual Basic, Microsoft Exchange, Visio, Disaster Recovery, Visual Studio, Software Documentation, Group Policy
Education
St. Cloud State University 2007 — 2011
BES, Information Systems
Tangerine September 2007 - Present
Tangerine Bank January 2006 - August 2007
ING DIRECT January 2002 - December 2005
Dylex LTD 1995 - 2002
Skills
Mortgage Lending, Banking, Customer Service, Credit, Process Improvement, Customer Experience, Call Centers, Analysis, Leadership, Risk Management, Management, Business Analysis, Team Leadership, Coaching, Finance
Education
Seneca College of Applied Arts and Technology 1989 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Oakwood Collegiate 1983 — 1988
High School, 13
myres consulting.com March 2014 - Present
Capital One February 2012 - March 2014
ING DIRECT January 2008 - February 2012
ING DIRECT January 2001 - January 2008
Reliastar Bank 1998 - 2000
Citizens Savings Bank October 1990 - March 1998
First American National Bank of St Cloud (BREMER) April 1988 - October 1990
Skills
Risk Measurement, Leadership Development, Banking, Loans, Sales, Risk Management, Credit, Retail Banking, Financial Services, Mortgage Lending, Portfolio Management, Leadership, Credit Risk, Cloud Computing, Executive Management, Credit Cards, Management, Relationship Management, Finance, Financial Analysis, Financial Risk, Credit Analysis, Strategy, Mergers & Acquisitions, Business Strategy, Management Consulting, Process Improvement, Investments, Change Management, Start-ups, Team Management, Strategic Planning, Call Centers, Consumer Lending, Commercial Banking, Customer Service, Marketing, Coaching, Team Building, Public Speaking, Budgets, Team Leadership, Consulting, Marketing Strategy, Business Analysis, Business Development
Education
School for Bank Administration 1986 — 1988
Certificate, Community Banking
St. Cloud State University 1980 — 1983
BS, Finance
Emerson Process Management May 2015 - Present
Emerson Process Management October 2013 - May 2015
Emerson Process Management February 2013 - October 2013
Emerson Process Management July 2011 - February 2013
Wells Fargo Bank 2010 - 2011
ING DIRECT 2007 - 2009
Soleil Bronze Tanning Spas 2006 - 2007
Skills
Marketing, Management, Cross-functional Team..., Customer Service, Marketing Communications, Marketing Strategy, Project Management, Digital Marketing, Integrated Marketing, Online Advertising, Content Marketing, Competitive Analysis, Strategy, Continuous Improvement, Web Content Management, Leadership, Digital Media, Web Analytics, Strategic Planning, Social Media Marketing, Inbound Marketing, Social Strategy, Email Marketing, Online Marketing, SEO, PPC, Google Analytics, Google Adwords, Keyword Research, Social Media, WebTrends Analytics, SEM, Organic Search, Sales, Process Improvement, SharePoint, Six Sigma, Strategic Thinking, Content Strategy, Content Management, Positioning, Branding & Identity, User Experience, User Acceptance Testing
Education
University of St. Thomas 2014 — 2014
Digital Marketing Certificate
University of St. Thomas 2012 — 2014
Masters of Business Administration (MBA), Marketing concentration
St. Cloud State University 2005 — 2009
Bachelor of Science (BS), Marketing, International Business Minor
Wolters Kluwer Financial Services July 2014 - Present
Wolters Kluwer Financial Services October 2012 - July 2014
Wolters Kluwer Financial Services January 2011 - October 2012
Liberty Savings January 2010 - December 2010
Charter Communications August 2009 - December 2009
Preferred Credit Inc December 2008 - August 2009
ING DIRECT April 2007 - September 2008
ING DIRECT August 2005 - April 2007
Skills
Product Management, Banking, Financial Services, Customer Service, Business Analysis, Marketing, Microsoft Works, Call Center, Banking Solutions, B2B, Depository Services, SAP CRM, Pragmatic Marketing..., Lean Six Sigma, Green Belt, Project Management
Education
St. Cloud State University 2005 — 2010
BS, Marketing
Capital One October 2005 - Present
College of St. Benedict/St. John's University November 2006 - May 2013
ING DIRECT January 2011 - March 2013
ING DIRECT January 2010 - February 2013
ING DIRECT January 2010 - 2011
ING DIRECT June 2008 - January 2010
ING DIRECT October 2005 - June 2008
Skills
Business Intelligence, SQL, Teradata, Business Objects, Cognos, Data Analysis, Business Analysis, Mortgage Lending, Loans, Sales, Loan Servicing, Banking, Office 2010, Management, SharePoint Designer, Empower, Customer Experience, Customer Service, Mortgage Banking, Outlook, Financial Services, Microsoft Excel, Microsoft Office, SharePoint, Program Management, Microsoft Office 2010, Phone Skills, Phone Etiquette, Microsoft Word, Loan Origination, Residential Mortgages, PowerPoint
Education
St. John's University 2001 — 2005
Bachelor's of Arts, Physics
Winona Senior High School 1998 — 2001
Epicor Software July 2015 - Present
Beltline Hockey Referee's Association September 2010 - Present
Epicor Software Corp April 2011 - July 2015
Epicor Software Corp April 2010 - April 2011
Epicor Software Corp February 2009 - April 2010
Graybar Electric January 2007 - January 2009
ING DIRECT October 2005 - January 2007
Skills
Software Project..., Process Mapping, Software Training, ERP, Customer Service, Sales Management, Excel, Windows, Microsoft Office, Word, Problem Solving, Analysis, SAP, PowerPoint, Inventory Management, Business Analysis, New Business Development, Business Process Mapping, Project Management, Team Building, Project Planning, Microsoft Word, Manufacturing, Management, Team Leadership, Process Improvement, Enterprise Software, Sales Operations, Strategic Planning, SaaS, Crystal Reports, Software Documentation, Marketing, Program Management, Epicor, SharePoint, Business Process, Cold Calling, Microsoft Excel, Sales Process, Leadership, Training, CRM, Professional Services, Hands-on Training, Sales, Account Management, Software Implementation, Visio, Solution Selling
Education
St. Cloud State University 2000 — 2006
BS, Aviation Operations, minor in Business MGMT
Vanguard July 2010 - Present
IFA May 2009 - August 2009
ING DIRECT May 2008 - August 2008
Philadelphia Insurance Companies September 2007 - December 2007
Education
Saint Joseph's University 2006 — 2010
Bachelors, Finance
Saint Joseph's University - Erivan K. Haub School of Business 2006 — 2010
BS, Finance
Minnesota Department of Corrections - St. Cloud September 2013 - Present
McGlynn's and O'Connell's November 2012 - September 2013
St. Benedict's Monastery - Studium November 2012 - September 2013
STRIDE Academy July 2010 - July 2012
Saint Benedict's Monastery May 2010 - August 2010
St. Cloud Hospital April 2010 - July 2010
St. Cloud VA Hospital February 2010 - July 2010
St. Cloud VA Hospital December 2009 - July 2010
ING DIRECT June 2008 - September 2009
St. Cloud Boys and Girls Club March 2008 - September 2009
Skills
Customer Service, Teaching, Microsoft Word, Windows 7, Databases, Medical Records..., Regulatory Requirements..., Receptionist, Operational Support to..., Medical Dictation, Master Appointment and..., Maintain Medical Record..., Coordinator for the..., Uses time wisely and to..., Acts in a professional..., Microsoft Office, Public Speaking, Community Outreach, Training, Event Planning, Leadership, Leadership Development, Microsoft Excel, Research, Nonprofits, Fundraising, Motivational..., Writers, Interview Preparation, Resume Writing, Social Media
Education
St Cloud Technical and Community College 2005 — 2007
Applied Associates Degree, Microcomputer Support and Network Administration
St Cloud Technical and Community College 2005 — 2007
Associate's Degree, Network and System Administration/Administrator, 3.58
St. Paul College - Certificate in American Sign Language 2004 — 2006
Certificate, American Sign Language
Microsoft Word and Excel 2007 - Certificate March/April 2010
Typing Proficiency of 63 words per minute - Certificate at MN Workforce Center, American Sign Language - Certificate - St Paul College, St. Paul, MN
Personalysis February 2015 - Present
Capital One February 2012 - December 2014
ING DIRECT June 2007 - October 2012
ING DIRECT June 2006 - September 2007
Skills
Coaching, Training, Performance Management, Leadership Development, Employee Engagement, Change Management, Talent Management, Organizational..., Customer Service, Instructional Design
Education
Wilmington University
MS, Instruction: Teaching and Learning
Salem State College
BS, Business Education
BR Design & Photography July 2012 - Present
Central Minnesota Credit Union December 2009 - November 2012
ING DIRECT June 2008 - June 2009
Skills
Microsoft Office, Advertising, Social Media, Customer Service, Time Management, Microsoft Word
Education
St. Cloud State University 2009 — 2012
St. Cloud Technical College 2009 — 2012
AAS, Advertising Communication & Design
St. Cloud Techinical & Community College
Business Development Bank of Canada January 2015 - Present
ACCES Employment 2013 - 2013
Business Development Bank of Canada 2010 - 2012
ING DIRECT January 2007 - September 2009
ING DIRECT Canada 2004 - 2007
ING DIRECT Canada 2001 - 2004
ING DIRECT Canada 1998 - 2000
Skills
Onboarding, Employee Relations, HRIS, Performance Management, Employee Engagement, Recruiting, Talent Management, Change Management, Health & Safety, Disability Management, PeopleSoft, Relationship Management, HR Metrics, Employment Legislation, New Hire Orientations, Deferred Compensation, Management, HR Policies, Coaching, Employment Law, Succession Planning, Program Management, Employee Benefits
Education
Seneca College of Applied Arts and Technology
BA, Business Administration
Seneca College of Applied Arts and Technology
Human Resources Management
US Bank September 2013 - Present
US Bank April 2009 - September 2013
HSBC July 2006 - April 2009
ING Direct November 2004 - July 2006
Skills
Credit, Loans, Banking, Credit Analysis, Retail Banking, Mortgage Lending, Loan Origination, Cross Selling, Financial Analysis, Risk Management, Relationship Management, Residential Mortgages, Financial Services, Customer Service
Education
St. Cloud State University
Bachelor of Science (BS), Business Management
Slocum April 2014 - Present
Ameriprise Financial Services, Inc. April 2012 - April 2014
AIS Planning September 2011 - March 2012
ING DIRECT January 2011 - September 2011
Education
St. Cloud State University 2007 — 2011
Bachelor of Science (B.S.), Finance
Greater Minnesota Family Services August 2013 - Present
Coborn's Inc. September 2012 - May 2013
ING DIRECT October 2002 - September 2012
Nahan Printing December 2000 - October 2002
Cold Spring Granite Company November 1998 - December 2000
Skills
Employee Relations, Human Resources, Leadership, Recruiting, Personnel Management, Performance Management, Hiring, Employee Engagement, Training, Sourcing, Employee Benefits, Coaching, Resume Writing, Customer Service, Program Management, Banking, Management, Strategic Planning, Interviews, Organizational..., Leadership Development, Strategy, Policy, Public Speaking, Talent Management, Time Management, Talent Acquisition, Onboarding
Education
St. Cloud Chamber Leadership 2007 2007 — 2007
St. Cloud State University 2000 — 2004
Master's of Science, Human Resources - Training & Development
Saint John's University 1992 — 1996
BA, Psychology
Frandsen Bank & Trust September 2014 - Present
Frandsen Bank & Trust May 2011 - September 2014
ING Direct July 2008 - November 2010
Skills
Commercial Banking, Small Business Lending, Agriculture Lending, Commercial Lending, Commercial Mortgages, Appraisals, Lines Of Credit, Loan Documentation, Construction, Commercial Real Estate, Time Management, Green Belt Trained, OREO Management, Banking, Loans, Customer Service
Education
St. Cloud State University
Bachelor of Arts (B.A.), International Politics, Russian and French Language
Walmart July 2012 - September 2013
Wand Corporation July 2011 - December 2011
ING DIRECT September 2010 - March 2011
Sam's Club November 2008 - September 2010
Kmart Corporation August 2007 - August 2008
Skills
Customer Service, Time Management, Forecasting, Budgets, Customer Satisfaction, Retail
Education
St. Cloud State University 2007 — 2011
Bachelor of Arts, Business Economics & Management
Roadrunner Transportation Services June 2012 - Present
ING DIRECT January 2012 - May 2012
Skills
Customer Service, Sales, Negotiation, Logistics, Sales Operations, Transportation, Account Management, Sales Management, Operations Management, Freight, Microsoft Excel, LTL, Inventory Management, Purchasing, Transportation..., Supply Chain Management, Contract Negotiation, Procurement, Logistics Management, Trucking, Truckload, Supply Chain, Pricing, Shipping, Freight Forwarding, International Logistics, Warehousing, 3PL, Export, Forecasting, Customs Regulations, International Trade, Fleet Management
Education
St. Cloud State University 2008 — 2012
Bachelors, Marketing
JPMorgan Chase May 2012 - Present
ING DIRECT June 2007 - May 2012
ING DIRECT June 2007 - November 2010
PHH Mortgage December 2002 - May 2007
Skills
Requirements Analysis, Analysis, Testing, Business Analysis, Business Requirements, User Acceptance Testing, Banking, Functional..., Credit, Business Process, Requirements Gathering, SDLC, Risk Management, Process Improvement, Management, Mortgage Lending, Vendor Management, Financial Services, Agile Methodologies, Loans, Credit Risk, Program Management
Education
St. Joseph's University 1997 — 2001
BS, Finance
Capital One January 2013 - Present
ING DIRECT January 2008 - December 2012
ING DIRECT August 2005 - December 2007
Scenic Specialties January 2002 - August 2005
Simplicity June 2001 - August 2005
Skills
Employee Engagement, Banking, Leadership Development, Coaching, Customer Service, Human Resources, Leadership, Management, Employee Benefits, Strategy, Training
Education
St. John's University 1992 — 1996
BA, English
ING DIRECT October 2004 - October 2010
St Cloud Area Family YMCA November 2003 - October 2004
Carlson Companies, Inc December 2002 - April 2003
Cutshall Partners Business Development June 2002 - March 2003
Digital River November 1999 - April 2002
Harmonic Systems / Alliance Data Systems March 1997 - May 1999
Fingerhut August 1990 - March 1997
Education
Metro State University
Marketing
St. Cloud State University
General education
University of St. Thomas - Center for Business
Mini MBA, Nonprofit Management
Willmar Community College (Ridgewater College)
Business, Accounting
Willmar Vocational College (Ridgewater College)
Accounting
ING DIRECT November 2010 - Present
Tri County Abstract & Title Guaranty May 2009 - November 2010
Stearns Bank, NA August 2001 - May 2009
Great River Federal Credit Union 1997 - 2001
Education
St. Cloud Technical College 1996 — 1998
Credit & Finance
St. Cloud State University 1995 — 1996
Generals
J&B Group April 2008 - Present
Arrow Electronics May 2006 - April 2008
ING DIRECT 2003 - 2006
Skills
Retail, Outlook, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word
Education
St. Cloud State University 1998 — 2003
Bachelor of Science, Marketing
Buffalo Senior High School 1994 — 1998
Schwieters Chevrolet November 2010 - Present
ING DIRECT January 2010 - November 2010
Education
St. Cloud State University 2005 — 2010
Bachelor of Arts (B.A.), Creative Writing
ING DIRECT November 2006 - Present
Education
St. Joseph's University 1999 — 2002
Bachelor of Science (BS), Business Administration and Finance
Land O'Lakes July 2011 - Present
ING Direct 2010 - 2011
Archery Country January 2007 - May 2010
Skills
Analysis, Microsoft Excel, Process Improvement, Business Process, Financial Analysis, Data Analysis, Cross-functional Team..., Business Analysis, Strategic Planning, Business Process..., Financial Modeling, Forecasting, Banking, Continuous Improvement, ERP, Leadership, Supply Chain, Management, Economics, Risk Management, Business Strategy, Market Research, Segmentation, Customer Insight, Visio, Oracle BPM, Oracle JDE 9.0, EDI, SQL
Education
St. Cloud State University 2005 — 2011
Bachelor's Degree, Economics
ING DIRECT August 2008 - Present
Westfield May 2007 - August 2008
Universal Studios June 2005 - February 2007
Skills
Customer Service, Sales, Call Center, Outlook, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Team Leadership, Management, Team Building, Budgets, Project Management, Customer Experience, Facilities Operations, Facilities Management, Inventory Management, Inventory Control, Fire Safety, Building Services
Education
Santa Monica College 2007 — 2009
ING DIRECT August 2011 - Present
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Mathematics, Programming
Education
St. Cloud State University 2009 — 2013