Innovar Solutions
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Innovar Solutions Employees
Employee
Years
Job
Industry
Barbara Carpenter Barbara Carpenter's Innovar Solutions Experience June 2004 - Present
Job Independent Telecommunications Professional
Industry Telecommunications
Experience
Innovar Solutions June 2004 - Present
Verizon January 2003 - June 2004
TXU Communications (Now CCI) 2001 - 2003
GTE/Verizon 1971 - 1999
Skills
Business Analysis, Vendor Management, Requirements Analysis, Telecommunications, Integration, PMO, Strategic Planning, Cloud Computing, System Administration, Requirements Gathering, Change Management, Business Intelligence, Management, Business Process..., Business Process, Team Building, Process Improvement, MS Project, Project Management, PMP, Program Management, Solution Architecture, Outsourcing, SDLC, Team Leadership, Visio
Education
California Lutheran University 1987 — 1993
Business Managment, A
Innovar Solutions June 2004 - Present
Verizon January 2003 - June 2004
TXU Communications (Now CCI) 2001 - 2003
GTE/Verizon 1971 - 1999
Skills
Business Analysis, Vendor Management, Requirements Analysis, Telecommunications, Integration, PMO, Strategic Planning, Cloud Computing, System Administration, Requirements Gathering, Change Management, Business Intelligence, Management, Business Process..., Business Process, Team Building, Process Improvement, MS Project, Project Management, PMP, Program Management, Solution Architecture, Outsourcing, SDLC, Team Leadership, Visio
Education
California Lutheran University 1987 — 1993
Business Managment, A
Alec J. Johnston, PMP Alec J. Johnston, PMP's Innovar Solutions Experience July 2013 - December 2013
Job Creating Alignment. Delivering Results.
Industry Information Technology and Services
Experience
Cirrus Business Group October 2014 - Present
Johnston Business Solutions, Inc. March 2003 - Present
Innovar Solutions July 2013 - December 2013
Lucent Technologies December 1999 - March 2003
DMR Consulting Group July 1998 - December 1999
Strategic Staffing Solutions July 1996 - July 1998
Florida Power Corporation February 1993 - July 1996
Florida Power Corporation February 1991 - February 1993
Skills
Program Management, Business Process..., Business Analysis, Data Modeling, IDEF, Full SDLC, Statistical Analysis, PMO, Telecommunications, Business Systems..., PMP, VoIP, Strategic Planning, Customer Relations, Product Development, IT Governance, SIP, CMM, eTOM, IT Strategy, Integration, Service Delivery, Process Modeling, 4G, Solutions Engineering, SDLC, IT Management, Solution Architecture, Enterprise Architecture, Business Intelligence, Management Consulting, Business Strategy, Service Management, LTE, AT&T, Infrastructure, SharePoint, Process Improvement, Business Process Design, Systems Analysis, System Deployment, CRM, Business Process, Requirements Analysis, Project Management, Consulting, Project Portfolio..., Customer Service, Resource Management, Governance
Education
University of South Florida 1989 — 1993
BS, Management Information Systems
Project Management Institute 2006 — 2006
PMP Certification, Project Management
Leadership Training International 2005 — 2007
Certificate, Management Training - Foundations of Emerging Leaders Program
National College of Appraisal 1991 — 1992
Diploma, Real Estate Appraisal
Saint Petersburg College 1986 — 1988
AA, Business Administration
Pennsylvania State University 1982 — 1984
Mechanical Engineering
Cirrus Business Group October 2014 - Present
Johnston Business Solutions, Inc. March 2003 - Present
Innovar Solutions July 2013 - December 2013
Lucent Technologies December 1999 - March 2003
DMR Consulting Group July 1998 - December 1999
Strategic Staffing Solutions July 1996 - July 1998
Florida Power Corporation February 1993 - July 1996
Florida Power Corporation February 1991 - February 1993
Skills
Program Management, Business Process..., Business Analysis, Data Modeling, IDEF, Full SDLC, Statistical Analysis, PMO, Telecommunications, Business Systems..., PMP, VoIP, Strategic Planning, Customer Relations, Product Development, IT Governance, SIP, CMM, eTOM, IT Strategy, Integration, Service Delivery, Process Modeling, 4G, Solutions Engineering, SDLC, IT Management, Solution Architecture, Enterprise Architecture, Business Intelligence, Management Consulting, Business Strategy, Service Management, LTE, AT&T, Infrastructure, SharePoint, Process Improvement, Business Process Design, Systems Analysis, System Deployment, CRM, Business Process, Requirements Analysis, Project Management, Consulting, Project Portfolio..., Customer Service, Resource Management, Governance
Education
University of South Florida 1989 — 1993
BS, Management Information Systems
Project Management Institute 2006 — 2006
PMP Certification, Project Management
Leadership Training International 2005 — 2007
Certificate, Management Training - Foundations of Emerging Leaders Program
National College of Appraisal 1991 — 1992
Diploma, Real Estate Appraisal
Saint Petersburg College 1986 — 1988
AA, Business Administration
Pennsylvania State University 1982 — 1984
Mechanical Engineering
Charlie Dente Charlie Dente's Innovar Solutions Experience February 2013 - January 2014
Job Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys May 2014 - Present
Genesys May 2014 - Present
Innovar Solutions February 2013 - January 2014
ethosIQ February 2011 - December 2012
Fiserv Lending Solutions June 2009 - February 2011
CTI Architects Inc January 2002 - October 2008
Intuit November 1995 - January 2002
Skills
Integration, IVR, Requirements Analysis, Business Intelligence, SDLC, Vendor Management, Business Analysis, Genesys, Call Centers, CTI, Professional Services, Telecommunications
Education
King's College 1980 — 1984
BS, Computers and Information Systems
Genesys May 2014 - Present
Genesys May 2014 - Present
Innovar Solutions February 2013 - January 2014
ethosIQ February 2011 - December 2012
Fiserv Lending Solutions June 2009 - February 2011
CTI Architects Inc January 2002 - October 2008
Intuit November 1995 - January 2002
Skills
Integration, IVR, Requirements Analysis, Business Intelligence, SDLC, Vendor Management, Business Analysis, Genesys, Call Centers, CTI, Professional Services, Telecommunications
Education
King's College 1980 — 1984
BS, Computers and Information Systems
Eric Weinkam Eric Weinkam's Innovar Solutions Experience April 2012 - September 2012
Job PCI Consultant at Interstate Battery
Industry Information Technology and Services
Experience
The Intersect Group July 2015 - Present
Oldcastle BuildingEnvelope September 2012 - January 2015
Innovar Solutions April 2012 - September 2012
Celerity July 2010 - February 2012
Dependable Auto Shippers July 2004 - June 2010
Keane June 1999 - July 2004
Crysteco, Inc March 1998 - May 1999
LexisNexis February 1993 - February 1998
Skills
Vendor Management, IT Strategy, Outsourcing, Process Improvement, SDLC, Project Management, Business Analysis, Business Process..., Program Management, Change Management, Business Intelligence, Integration, PMP, Enterprise Architecture, Requirements Analysis, Cloud Computing, Strategy, SaaS, Testing, Enterprise Software, Professional Services, PMO, Business Process, CRM
Education
Syracuse University 1987 — 1991
Bachelor of Science, Management Information Systems
The Intersect Group July 2015 - Present
Oldcastle BuildingEnvelope September 2012 - January 2015
Innovar Solutions April 2012 - September 2012
Celerity July 2010 - February 2012
Dependable Auto Shippers July 2004 - June 2010
Keane June 1999 - July 2004
Crysteco, Inc March 1998 - May 1999
LexisNexis February 1993 - February 1998
Skills
Vendor Management, IT Strategy, Outsourcing, Process Improvement, SDLC, Project Management, Business Analysis, Business Process..., Program Management, Change Management, Business Intelligence, Integration, PMP, Enterprise Architecture, Requirements Analysis, Cloud Computing, Strategy, SaaS, Testing, Enterprise Software, Professional Services, PMO, Business Process, CRM
Education
Syracuse University 1987 — 1991
Bachelor of Science, Management Information Systems
Alicia Ammari Alicia Ammari's Innovar Solutions Experience September 2011 - Present
Job Innovar Solutions
Industry Management Consulting
Experience
Innovar Solutions September 2011 - Present
RCG Information Technology 2000 - 2002
Allegro Development 1998 - 2000
Fina Oil and Chemical Company 1991 - 1998
Education
University of North Texas 1988 — 1990
BBA, Marketing Management
Innovar Solutions September 2011 - Present
RCG Information Technology 2000 - 2002
Allegro Development 1998 - 2000
Fina Oil and Chemical Company 1991 - 1998
Education
University of North Texas 1988 — 1990
BBA, Marketing Management
Nick Nash Nick Nash's Innovar Solutions Experience November 2014 - January 2015
Job Senior Project Manager at City of Denver
Industry Information Technology and Services
Experience
City and County of Denver January 2015 - Present
Innovar Solutions November 2014 - January 2015
Chipotle Mexican Grill August 2014 - November 2014
City and County of Denver October 2013 - July 2014
APAE Consulting September 2012 - October 2013
Raytheon Company November 2010 - December 2011
Raytheon Missile Systems April 2007 - November 2010
Raytheon Missile Systems July 2006 - April 2007
Edmund Optics September 2004 - May 2006
UA Optics Shop February 2004 - August 2004
Skills
Earned Value Management, Systems Engineering, Six Sigma, Engineering Management, Matlab, DoD, Program Management, Engineering, MS Project, Optics, Process Improvement, Security Clearance, System Design, Labview, Lean Manufacturing, Simulations, Project Management, Manufacturing, Visio, Risk Management, Project Portfolio..., Project Planning, Team Leadership, Proposal Writing, Analysis, Scrum, Testing, Requirements Analysis, Beer, Cross-functional Team..., Integration, Women's Studies, Management, Business Process
Education
University of Arizona 2011 — 2012
Masters, Business Administration
University of Arizona 2002 — 2006
Bachelor of Science, Optical Engineering
Scrum Master
City and County of Denver January 2015 - Present
Innovar Solutions November 2014 - January 2015
Chipotle Mexican Grill August 2014 - November 2014
City and County of Denver October 2013 - July 2014
APAE Consulting September 2012 - October 2013
Raytheon Company November 2010 - December 2011
Raytheon Missile Systems April 2007 - November 2010
Raytheon Missile Systems July 2006 - April 2007
Edmund Optics September 2004 - May 2006
UA Optics Shop February 2004 - August 2004
Skills
Earned Value Management, Systems Engineering, Six Sigma, Engineering Management, Matlab, DoD, Program Management, Engineering, MS Project, Optics, Process Improvement, Security Clearance, System Design, Labview, Lean Manufacturing, Simulations, Project Management, Manufacturing, Visio, Risk Management, Project Portfolio..., Project Planning, Team Leadership, Proposal Writing, Analysis, Scrum, Testing, Requirements Analysis, Beer, Cross-functional Team..., Integration, Women's Studies, Management, Business Process
Education
University of Arizona 2011 — 2012
Masters, Business Administration
University of Arizona 2002 — 2006
Bachelor of Science, Optical Engineering
Scrum Master
George Assenheimer George Assenheimer's Innovar Solutions Experience October 2014 - Present
Job Delivery Lead IT Service Management
Industry Information Technology and Services
Experience
DigiSolve Solutions October 2014 - Present
Innovar Solutions October 2014 - Present
Capgemini January 2013 - October 2014
Capgemini January 2012 - December 2012
Capgemini January 2009 - December 2011
Capgemini January 2007 - December 2011
Capgemini March 2005 - December 2006
TXU Communications January 2003 - April 2004
TXU Communications October 1998 - December 2002
Sprint 1989 - 1998
Skills
Program Management, Outsourcing, Change Management, IT Strategy, Strategy, IT Outsourcing, IT Service Management, Enterprise Architecture, Integration, Governance, PMO, Vendor Management, Management, Business Development, Cloud Computing, Management Consulting, Leadership, ERP, Business Process..., Project Delivery, Infrastructure, Strategic Planning, Product Management, Business Intelligence, Six Sigma, Offshoring, Business Process..., Information Technology, IT Management, PMP, IT Asset Management, Service Delivery, ITIL, Service Management, Project Portfolio..., IT Transformation, Business Transformation, Process Improvement, Software Project..., IT Operations, SDLC
Education
The University of Dallas 1997 — 2000
Masters, Telecommunications
Dallas Baptist University
MBA, Finance
Texas State University 1983 — 1987
BBA, Computer Information Systems
DigiSolve Solutions October 2014 - Present
Innovar Solutions October 2014 - Present
Capgemini January 2013 - October 2014
Capgemini January 2012 - December 2012
Capgemini January 2009 - December 2011
Capgemini January 2007 - December 2011
Capgemini March 2005 - December 2006
TXU Communications January 2003 - April 2004
TXU Communications October 1998 - December 2002
Sprint 1989 - 1998
Skills
Program Management, Outsourcing, Change Management, IT Strategy, Strategy, IT Outsourcing, IT Service Management, Enterprise Architecture, Integration, Governance, PMO, Vendor Management, Management, Business Development, Cloud Computing, Management Consulting, Leadership, ERP, Business Process..., Project Delivery, Infrastructure, Strategic Planning, Product Management, Business Intelligence, Six Sigma, Offshoring, Business Process..., Information Technology, IT Management, PMP, IT Asset Management, Service Delivery, ITIL, Service Management, Project Portfolio..., IT Transformation, Business Transformation, Process Improvement, Software Project..., IT Operations, SDLC
Education
The University of Dallas 1997 — 2000
Masters, Telecommunications
Dallas Baptist University
MBA, Finance
Texas State University 1983 — 1987
BBA, Computer Information Systems
Ed Lamb Ed Lamb's Innovar Solutions Experience March 2010 - Present
Job Senior Level Executive Customer Contact Center Customer Service
Industry Telecommunications
Experience
Innovar Solutions March 2010 - Present
Innovar Solutions March 2010 - Present
ACN April 2008 - December 2009
Vonage Communications June 2007 - November 2007
Vonage Communications January 2007 - June 2007
Vonage Communications September 2006 - January 2007
Touchpoint Synergy Consulting January 2006 - August 2006
Sprint - Nextel Communications August 2003 - December 2005
Nextel Communications July 2002 - August 2003
Nextel Communications January 2001 - June 2002
Skills
Customer Retention, Customer Service, Outsourcing, Executive Management, Strategic Planning, Change Management, Customer Experience, Leadership Development, Operations Management, Budget Management, Forecasting, Business Process..., Business Analysis, Business Planning, Troubleshooting, Vendor Management, Voice of the Customer, Customer Loyalty, Customer Satisfaction, Culture Change, Organizational..., Performance Management, Performance Improvement, Process Improvement, Cross-functional Team..., Strategy, Call Centers, Leadership, Budgets, Management, Program Management, BPO, Project Management, Team Building, Human Resources, Training
Education
University of Massachusetts Boston
BA, Business Economics
Boston Latin School
High School, College
Innovar Solutions March 2010 - Present
Innovar Solutions March 2010 - Present
ACN April 2008 - December 2009
Vonage Communications June 2007 - November 2007
Vonage Communications January 2007 - June 2007
Vonage Communications September 2006 - January 2007
Touchpoint Synergy Consulting January 2006 - August 2006
Sprint - Nextel Communications August 2003 - December 2005
Nextel Communications July 2002 - August 2003
Nextel Communications January 2001 - June 2002
Skills
Customer Retention, Customer Service, Outsourcing, Executive Management, Strategic Planning, Change Management, Customer Experience, Leadership Development, Operations Management, Budget Management, Forecasting, Business Process..., Business Analysis, Business Planning, Troubleshooting, Vendor Management, Voice of the Customer, Customer Loyalty, Customer Satisfaction, Culture Change, Organizational..., Performance Management, Performance Improvement, Process Improvement, Cross-functional Team..., Strategy, Call Centers, Leadership, Budgets, Management, Program Management, BPO, Project Management, Team Building, Human Resources, Training
Education
University of Massachusetts Boston
BA, Business Economics
Boston Latin School
High School, College
Gigi Graves Gigi Graves's Innovar Solutions Experience 2008 - 2012
Job Executive Director, Our Pal's Place, Inc.
Industry Nonprofit Organization Management
Experience
Our Pal's Place, Inc. January 2004 - Present
Innovar Solutions 2008 - 2012
Conner Partners 2005 - 2007
IBM 2002 - 2005
PwC 1992 - 2002
Skills
Nonprofits, Fundraising, Volunteer Management, Community Outreach, Program Development, Grant Writing, Public Speaking, Grants, Event Planning, Community Development, Board Development, Strategic Planning, Managing Large Scale..., Business Process...
Education
Auburn University 1989 — 1991
Master of Business Administration (MBA)
Auburn University 1985 — 1989
Bachelor of Business Administration (BBA), Accounting and Business/Management
Our Pal's Place, Inc. January 2004 - Present
Innovar Solutions 2008 - 2012
Conner Partners 2005 - 2007
IBM 2002 - 2005
PwC 1992 - 2002
Skills
Nonprofits, Fundraising, Volunteer Management, Community Outreach, Program Development, Grant Writing, Public Speaking, Grants, Event Planning, Community Development, Board Development, Strategic Planning, Managing Large Scale..., Business Process...
Education
Auburn University 1989 — 1991
Master of Business Administration (MBA)
Auburn University 1985 — 1989
Bachelor of Business Administration (BBA), Accounting and Business/Management
Brian Boone Brian Boone's Innovar Solutions Experience 2008 - Present
Job Operational Improvement and Customer Contact Center Executive at Innovar
Industry Management Consulting
Experience
Innovar Solutions 2008 - Present
Diverse Properties 1998 - Present
Dobson Communications Corporation 2004 - 2008
Dobson Communications Corporation 2001 - 2004
Logix Communications 1998 - 2001
Arthur Andersen 1992 - 1998
Skills
Strategic Planning, Forecasting, Business Process..., Team Building, Management, Telecommunications, Wireless, Leadership, Problem Solving, Treasury Management, Financial Analysis, Business Analysis, Quantitative Analytics, Business Analytics, Predictive Analytics, Change Management, Supply Chain Management, Supply Chain..., Process Optimization, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Project Management, Operations Management, Risk Management, Operating Budgets, Executive Management, Call Centers, Vendor Management, Product Development, Account Management, Cross-functional Team..., P&L Management, Retail, Business Strategy, Process Improvement, Sales Management
Education
University of Oklahoma - Price College of Business 1988 — 1992
Bachelor of Accountancy
Innovar Solutions 2008 - Present
Diverse Properties 1998 - Present
Dobson Communications Corporation 2004 - 2008
Dobson Communications Corporation 2001 - 2004
Logix Communications 1998 - 2001
Arthur Andersen 1992 - 1998
Skills
Strategic Planning, Forecasting, Business Process..., Team Building, Management, Telecommunications, Wireless, Leadership, Problem Solving, Treasury Management, Financial Analysis, Business Analysis, Quantitative Analytics, Business Analytics, Predictive Analytics, Change Management, Supply Chain Management, Supply Chain..., Process Optimization, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Project Management, Operations Management, Risk Management, Operating Budgets, Executive Management, Call Centers, Vendor Management, Product Development, Account Management, Cross-functional Team..., P&L Management, Retail, Business Strategy, Process Improvement, Sales Management
Education
University of Oklahoma - Price College of Business 1988 — 1992
Bachelor of Accountancy
Johnathan (JD) Horton's Innovar Solutions Experience March 2013 - May 2014
Job Senior Consultant at Eventus Solutions Group
Industry Management Consulting
Experience
Eventus Solutions Group February 2015 - Present
eBay Enterprise June 2014 - February 2015
Innovar Solutions March 2013 - May 2014
Connextions February 2012 - July 2012
Kaiser Permanente January 2012 - February 2012
Western Union July 2004 - December 2011
First Data Corp July 2004 - September 2006
National Instruments September 1999 - October 2002
McKesson February 1999 - September 1999
Bank Of America 1989 - 1994
Skills
Call Centers, Leadership, Forecasting, Workforce Management, Avaya, Business Process..., Customer Experience, BPO, Coaching, Process Improvement, Call Center Development, IEX Total View, Project Planning, Executive Management, Strategic Planning, Organizational..., Change Management, CRM, Cross-functional Team..., Strategy, Business Analysis, Customer Satisfaction, Mentoring, Performance Management, Operations Management, Capacity Planning, Inbound Marketing, Customer Retention, Performance Improvement, Analytics, Metrics, Program Management, Critical Thinking, Executive Coaching, Master Scheduling, Multi-Site Operations, Multi-site Team..., Aspect, IVR, ACD, P&L Management, Contact Center..., Business Transformation, Financial Services, Offshoring, Operational Excellence, Vendor Management
Education
Anderson University
Music, Theology
New Haven High School 1980 — 1983
Eventus Solutions Group February 2015 - Present
eBay Enterprise June 2014 - February 2015
Innovar Solutions March 2013 - May 2014
Connextions February 2012 - July 2012
Kaiser Permanente January 2012 - February 2012
Western Union July 2004 - December 2011
First Data Corp July 2004 - September 2006
National Instruments September 1999 - October 2002
McKesson February 1999 - September 1999
Bank Of America 1989 - 1994
Skills
Call Centers, Leadership, Forecasting, Workforce Management, Avaya, Business Process..., Customer Experience, BPO, Coaching, Process Improvement, Call Center Development, IEX Total View, Project Planning, Executive Management, Strategic Planning, Organizational..., Change Management, CRM, Cross-functional Team..., Strategy, Business Analysis, Customer Satisfaction, Mentoring, Performance Management, Operations Management, Capacity Planning, Inbound Marketing, Customer Retention, Performance Improvement, Analytics, Metrics, Program Management, Critical Thinking, Executive Coaching, Master Scheduling, Multi-Site Operations, Multi-site Team..., Aspect, IVR, ACD, P&L Management, Contact Center..., Business Transformation, Financial Services, Offshoring, Operational Excellence, Vendor Management
Education
Anderson University
Music, Theology
New Haven High School 1980 — 1983
Ann-Marie Dougherty's Innovar Solutions Experience June 2006 - Present
Job Operational Improvement Delivery Lead for Innovar Solutions
Industry Management Consulting
Experience
Innovar Solutions June 2006 - Present
Avanzare Consulting June 2006 - Present
Innovar Solutions July 2014 - April 2015
Innovar Solutions March 2012 - July 2014
Innovar Solutions September 2011 - March 2012
Innovar Partners March 2011 - September 2011
Innovar Partners April 2010 - January 2011
Innovar Partners September 2008 - April 2010
Adageo Group March 2008 - August 2008
Innovar Consulting February 2007 - January 2008
Education
The University of Dallas 2001 — 2005
MBA, Business & Marketing
Innovar Solutions June 2006 - Present
Avanzare Consulting June 2006 - Present
Innovar Solutions July 2014 - April 2015
Innovar Solutions March 2012 - July 2014
Innovar Solutions September 2011 - March 2012
Innovar Partners March 2011 - September 2011
Innovar Partners April 2010 - January 2011
Innovar Partners September 2008 - April 2010
Adageo Group March 2008 - August 2008
Innovar Consulting February 2007 - January 2008
Education
The University of Dallas 2001 — 2005
MBA, Business & Marketing
Felisse Otten's Innovar Solutions Experience April 2012 - March 2013
Job COO B. Ottens LLC
Industry Hospital & Health Care
Experience
B. Ottens LLC December 2010 - Present
Convey Health Solutions March 2013 - December 2014
Innovar Solutions April 2012 - March 2013
Universal American October 1994 - December 2010
Skills
Business Process..., Operations Management, Process Improvement, Vendor Management, Performance Improvement, Call Center, Outsourcing, BPO, Executive Management, Training, Cross-functional Team..., Call Centers, Medicare, Strategic Planning, Customer Experience, Performance Management, Change Management, Team Building, Business Analysis, Program Management, Insurance, CRM, Business Development, HIPAA, Start-ups, Management, Management Consulting, Leadership, Integration, Risk Management, Strategy, Customer Satisfaction, Leadership Development, Customer Retention, Project Management, Six Sigma, Forecasting, Health Insurance, Business Strategy, Healthcare, Employee Benefits, Team Leadership, Analysis, Managed Care, Quality Assurance, Workforce Management, Mergers & Acquisitions, Business Intelligence, Medicaid, Data Analysis
Education
Florida International University
Master of Science (MS)
University of California, San Diego
Certification, Emergency Nurse Specialist
University of Miami
Bachelor of Science (BS), Nursing/Registered Nurse
B. Ottens LLC December 2010 - Present
Convey Health Solutions March 2013 - December 2014
Innovar Solutions April 2012 - March 2013
Universal American October 1994 - December 2010
Skills
Business Process..., Operations Management, Process Improvement, Vendor Management, Performance Improvement, Call Center, Outsourcing, BPO, Executive Management, Training, Cross-functional Team..., Call Centers, Medicare, Strategic Planning, Customer Experience, Performance Management, Change Management, Team Building, Business Analysis, Program Management, Insurance, CRM, Business Development, HIPAA, Start-ups, Management, Management Consulting, Leadership, Integration, Risk Management, Strategy, Customer Satisfaction, Leadership Development, Customer Retention, Project Management, Six Sigma, Forecasting, Health Insurance, Business Strategy, Healthcare, Employee Benefits, Team Leadership, Analysis, Managed Care, Quality Assurance, Workforce Management, Mergers & Acquisitions, Business Intelligence, Medicaid, Data Analysis
Education
Florida International University
Master of Science (MS)
University of California, San Diego
Certification, Emergency Nurse Specialist
University of Miami
Bachelor of Science (BS), Nursing/Registered Nurse