Experience
WhiteWater West Industries Ltd  December 2014 - Present
WhiteWater West Industries Ltd  March 2014 - December 2014
WhiteWater West Industries Ltd  October 2012 - March 2014
WhiteWater West Industries Ltd.  July 2011 - October 2012
Insurance Corporation of British Columbia   April 2011 - June 2011
Pacific Hoe Canada Ltd   April 2004 - January 2010
IKS Canadian Knife & Saw   August 2000 - April 2004

Skills
Active Directory, Troubleshooting, Project Management, Software Documentation, Process Improvement, Customer Service, Operations Management, Team Leadership, Team Building, Visio, Sales, Budgets, Leadership, Change Management, Contract Negotiation, Strategic Planning, Microsoft Office, Project Planning, MS Project, Negotiation, Manufacturing

Education
British Columbia Institute of Technology   2010 — 2011
Technology Support Professional

The University of British Columbia   2010 — 2011
Technology Support Professional

Experience
Nucleus Networks Inc.   July 2014 - Present
BC Housing  October 2013 - December 2013
Insurance Corporation of British Columbia   October 2011 - June 2013
Fully Managed  November 2010 - July 2011
Borden Ladner Gervais LLP  July 2006 - November 2010
Smart & Biggar /Fetherstonhaugh LLP   February 2004 - October 2005
Top Producer Systems  April 2002 - February 2004

Skills
System Administration, Troubleshooting, Training Delivery, Service Desk, Empowerment, Desktop Support..., Desktop Application..., Cisco VoIP, Technical Writing, Cisco Technologies, iOS, Android, Blackberry Enterprise..., Blackberry OS, Professional Mentoring, Windows 7 Migration, Windows 7, Windows 8, Project Planning, Project Management, Migration Projects, Windows Server, Networking, Microsoft Exchange, Technical Support

Education
Global Knowledge   2009 — 2009
Cisco VoIP Technologies

CDI College   2005 — 2005
Microsoft Exchange Server

BCIT   2001 — 2003
Microsoft Certification, Comptia Certification.

CDI College   2002 — 2002
Microsoft Office Advanced

CDI College   2002 — 2002
Cisco Networking

Experience
WJS Canada   June 2015 - Present
Professional Organizing   November 2012 - Present
Insurance Corporation of British Columbia   August 2013 - June 2015
Everything Organized   February 2011 - October 2012
Sandman Hotel Group  September 2005 - September 2010
Sandman Hotel Group  May 2004 - September 2005
Residence Inn by Marriott Vancouver Downtown   May 2002 - April 2004
Sheraton Vancouver Guildford Hotel  April 2001 - April 2002
Sheraton Suites Le Soleil   March 1999 - April 2001
Holiday House  October 1997 - February 1999

Skills
Professional Organizing, Senior Relocation, Downsizing, Chronic Disorganization, Hoarding, Estate Sales, Marketing, Team Leadership, Project Management, Senior Home Safety..., Customer Satisfaction, Customer Service, Seminars, Estate Liquidation, Coaching, Time Management, Office Organizing, Move Management, Hoardings, WHMIS, Sales, Team training, Teamwork, Independent Thinking, Right sizing, Clutter Control, Proposal Writing, Contract Negotiation, Event Planning, Negotiation, Promotional, Yield Management, Hospitality, Trade Shows, Event Management, Online Marketing, Team Building

Education
British Columbia Institute of Technology / BCIT   1995 — 1997
Tourism and Travel Services Marketing Operations

Centennial High School   1993 — 1995

Experience
Insurance Corporation of British Columbia   March 2010 - December 2012
Insurance Corporation of British Columbia   April 2005 - February 2010
Geac Enterprise Solutions - Burnaby   1996 - 2003

Skills
IT Management, Management, Budgets, Windows 7

Education
BCIT
Electrical and Electronics - Computer Control

Organizations

Experience
Fulcrum Media, Inc.   March 2015 - Present
Insurance Corporation of British Columbia   October 2008 - June 2014
Legal Services Society of BC (Legal Aid BC)   January 2008 - October 2008

Skills
Microsoft Office, Leadership, Project Management, Process Improvement, Business Analysis, Cost Management, Webinars, Video Conferencing, Conferences, Contract Management, Insurance, Risk Management, Customer Service, Event Planning, Team Leadership, Team Building

Education
British Columbia Institute of Technology   2013 — 2015
Leadership Associate Certificate, Business Administration and Management, General

British Columbia Institute of Technology   2012 — 2015
Business Management Certificate, Business Administration and Management, General

Experience
Barbara Chapnick Enterprises   January 2015 - Present
Providence Health  March 2013 - December 2013
Sutter Health  July 2012 - February 2013
OCHIN  June 2010 - March 2012
Portland Community College  December 2009 - June 2010
Barbara Chapnick Enterprises   May 2009 - December 2009
Kaiser Foundation Health Plan  2008 - 2009
Kaiser Foundation Health Plan  1999 - 2008
Insurance Corporation of British Columbia   1997 - March 1999
Barbara Chapnick Enterprises   1989 - 1997

Skills
Visio, HL7, MS Project, SQL, Oracle, Microsoft Excel, DB2, PL/SQL, Quality Center, Banking, Claim, General Ledger, Pricing, Membership, Team Foundation Server, Rational Test Manager

Education
British Columbia Institute of Technology   1995 — 1997
Bachelor of Technology, Management Information Systems

Azusa Pacific University
Bachelor of Arts, Education

Electronic Data Systems
Certificate, Systems Engineering Development Program

Experience
Insurance Corporation of British Columbia   2011 - November 2012
Insurance Corporation of British Columbia   1978 - 2012
Insurance Corporation of British Columbia   2010 - 2011
BCIT  1991 - 2011
Insurance Corporation of British Columbia   May 1995 - 2010

Skills
IT Strategy, Unified Communications, Tandberg, Video Conferencing, Enterprise Mobility, Mobile Device Management, iPhone, iPad, Blackberry OS, Lync, Cisco, Streaming Media, Emerging Technologies, Technology Needs..., RFP, WebEx, Business Analysis, Project Management, IT Management, Requirements Gathering, Cisco Technologies, Leadership, Networking, Strategy, Vendor Management, Integration, Security, SharePoint, Enterprise Architecture, Network Architecture, Telecommunications, Blackberry Enterprise..., IT Operations, Microsoft Exchange, Information Technology

Education
British Columbia Institute of Technology   1976 — 1978
Diploma, Computer Systems

Experience
Vancouver Community College  May 2013 - Present
Insurance Corporation of British Columbia   May 2011 - May 2013
Holmes & Brakel Business Interiors  July 2009 - April 2011
Brooks Corning Company  September 2007 - June 2009

Skills
Project Management, Interior Design, Space Planning, Microsoft Excel, Teknion Product..., Haworth Product..., AutoCAD, Facility Planner, Space-planning, New Business Development, Furnishings, Furniture, Account Management, Sales, Space planning, Interior Architecture, Move Management, Sales Management, Rendering, Design Research, Negotiation, Photoshop, Sketching, Project Planning, Renovation, CAD, Retail, InDesign, Illustrator, Floor Plans, Time Management

Education
British Columbia Institute of Technology / BCIT   2012 — 2014
Facilities management

British Columbia Institute of Technology / BCIT
Certificate, Interior Design

Experience
Insurance Corporation of British Columbia   April 2015 - Present
Pro Active Hazmat and Environmental   January 2014 - April 2015
Blackwater Enviromental Solutions   November 2013 - February 2014
MCF General Contracting   June 2005 - October 2013
Teck Resources Limited  May 2012 - December 2012
Ballard Power Systems  February 2012 - April 2012
Think Green Landscaping   2009 - 2012
Ideal State Installations   November 2005 - August 2007

Skills
Technical Writing, Technical Editing, Corel Draw, Corel Photopaint, Operations Management, Microsoft Office, Carpentry, Electrical Maintenance, Horticulture, Visio, Instructional Manuals, Standards Development, Leadership, Proofreading, Copy Editing, Technical Documentation, Technical Communication, Proposal Writing, Project Management, Social Media, Editing, Management, Project Planning, Public Speaking

Education
British Columbia Institute of Technology   2009 — 2011
Associate Certificate, Technical Writing

Langara College   2007 — 2007
Anthropology, 87% - Physical Anthropology and Human Origins

The Art Institute of Vancouver   1999 — 2000
Recording Arts/Sound Engineering, 80% -Recording Studio Operations

Vancouver Community College   1994 — 1995
Music

Experience
Colliers International Canada  January 2013 - Present
Insurance Corporation of British Columbia   August 2010 - November 2012
Citi  March 2008 - August 2010
Air Canada  December 2005 - March 2008
Air Canada  January 1997 - January 2005

Skills
Recruitment/Retention, Interviewing, Talent Acquisition, Onboarding, Recruiting, Applicant Tracking..., Talent Management, Human Resources, Sourcing, Employee Engagement, Internet Recruiting, Taleo, Interviews, Screening, Management, Leadership, Hiring, Training

Education
British Columbia Institute of Technology

Simon Fraser University
Bachelor of Arts, Political Science

Experience
Desjardins Financial Security  April 2011 - Present
Sun Life Financial  May 2007 - April 2011
Manulife Financial  January 2005 - May 2007
Maritime Life  March 2003 - January 2005
Canada Life  September 2000 - March 2003
Insurance Corporation of British Columbia   March 2000 - June 2000

Skills
Healthcare, Life Insurance, Health Insurance, Workers Compensation, Critical Illness, Term Life Insurance, Benefits Administration, Retirement, Long-term Care, Brokers, Fixed Annuities, Retirement Planning, Pensions, Underwriting, Liability

Education
British Columbia Institute of Technology / BCIT
Marketing/Marketing Management, General

Experience
Career Transistion   December 2014 - Present
Insurance Corporation of British Columbia   January 2008 - December 2014
Insurance Corporation of British Columbia   January 2004 - January 2008
Insurance Corporation of British Columbia   September 1991 - January 2004
Insurance Corporation of British Columbia   January 1990 - September 1991
Hospitality and Restaurant Industry   September 1978 - January 1990

Skills
Learning Development..., Workshop Facilitation, Customer Experience, HR Consulting, Management Consulting, Team Facilitation, DDI Facilitator, Instructional Design, Online Learning, Training Delivery, E-Learning, Organizational..., Claims Management, Building Relationships, Performance Management, Training, Team Building, Leadership Development, Change Management, Employee Training, Business Process..., Management, Leadership, Coaching, Program Management, Organizational..., Succession Planning, Personal Development, Consulting, Employee Engagement, Executive Coaching, Culture Change, Performance Improvement, Organizational Design, Career Development, Organizational Learning, Conflict Resolution, Needs Analysis, Blended Learning, Facilitation, Onboarding, Business Transformation, Learning Management, 360 Feedback, Executive Development, MBTI, Personnel Management, Management Development, Emotional Intelligence, Insurance

Education
Vancouver Community College   2013 — 2013
Provincial Instructor Diploma, Adult and Continuing Education and Teaching

LOMA   2011 — 2011
Associate of Customer Service, Customer Experience

Development Dimensions International (DDI)   2010 — 2010
Accreditated Facilitator, Facilitation

Insurance Institute of Canada (CIP)   1991 — 2009
Chartered Insurance Professional, Insurance

Insights Discovery   2008 — 2008
Accredited Practitioner, Self-Awareness and Personal Assessment, Leadership, Team Building and Communication

The Justice Institute of British Columbia   2004 — 2006
Certified Instructional Design and Developer, Instruction and Facilitation

British Columbia Institute of Technology   1978 — 1980
Hospitiality and Tourism diploma program

Experience
Intact Insurance Company  April 2012 - Present
Insurance Corporation of British Columbia   November 1997 - November 2011
Insurance Corporation of British Columbia   March 1987 - October 1997
Sedgwick Tomenson Inc   1982 - 1986
Canadian Indemnity   1978 - 1982

Skills
Coaching, Team Leadership, Mentoring, Change Management, Performance Management, Leading People, Adult Education, Building Relationships, Training & Development, Team Motivator, Critical Thinking, Problem Solving, Customer Focus, Needs Analysis, Results Oriented, Strategic Thinking, Organzational Skills

Education
LOMA   2011 — 2011
Certificate, Associated Customer Service

Sundance Consulting   2007 — 2007
Consultant Professional

British Columbia Institute of Technology / BCIT   1993 — 1997
Management Certificate, Management Systems, Honor Standing

Insurance Institute of Canada   1982 — 1985
Certificate, Chartered Insurance Professional, CIP

Insurance Institute of Canada
Instructors Certificate Program, Adult Education, Development and Design of programs including Facilitation

Insights
Insights Professional Practitioner

Langevin Learning Services
Certificate, Training Manager Director

Experience
Provincial Health Services Authority  February 2014 - Present
Lucky Charms Consulting   April 2009 - Present
BC Hydro  November 2011 - August 2013
McKesson  May 2010 - October 2011
Insurance Corporation of British Columbia   April 2009 - April 2010
Intrawest  March 2006 - February 2009
Teligence  December 2004 - March 2006
Sierra Systems  September 1998 - November 2004
Allscripts (formerly HealthVISION)   October 1994 - August 1998
HP Enterprise Services (formerly SHL Systemhouse)   August 1989 - September 1994

Skills
Business Analysis, Business Process Mapping, Requirements Analysis, Requirements Gathering, Requirements Management, Requirement..., Functional Requirements, Business Process..., Business Process..., Team Leadership, Project Management, Workshop Facilitation, Vendor Relationships, Management Consulting, Process Consulting, Business Rules, Scope Planning, Feature Definition, Impact Assessment, Use Case Diagrams, Use Case Analysis, Wireframes, Organizational Design, BPMN, System Development..., Electric Utility, Criminal Justice, Healthcare, Telecommunications, Product Development, Insurance, Government, Systems Analysis, Business Process Design, Integration, Software Project..., Visio, Management, SDLC

Education
British Columbia Institute of Technology   1987 — 1989
Computer Systems

Experience
Insurance Corporation of British Columbia   April 2012 - Present
The University of British Columbia  October 2013 - Present
University of British Columbia  March 2009 - April 2012
Coop Culture   February 2011 - February 2012
Best Buy Canada  April 2008 - March 2009
Best Buy Canada  November 2005 - March 2008
Best Buy  February 2005 - November 2005
Best Buy  June 2004 - February 2005
Houghton Mifflin  2000 - 2004

Skills
Writing, Social Media, Strategic Planning, Strategic Communications, Wordpress, Drupal, Vertical Response, Photoshop, Mac, Windows, MS Office Suite, Coaching, Content Management, Microsoft Office, Project Planning, Digital Strategy, Nonprofits, Blogging, Digital Marketing, WordPress, Media Relations, Marketing Communications, Editing, Email Marketing, Management, Marketing, Online Marketing, Strategy, Social Media Marketing, Advertising, Leadership, Content Strategy

Education
An Event Apart: San Francisco 2014   2014 — 2014

SharePoint Summit - Vancouver   2013 — 2013

Digital Strategy Conference   2013 — 2013

Langley Center for New Media   2011 — 2011
How to Use Content for Marketing Success

The University of British Columbia   2011 — 2011
Social Media Metrics

British Columbia Institute of Technology
Media Relations

British Columbia Institute of Technology
Managing Conflict in the Workplace

British Columbia Institute of Technology
Leadership I

Emerson College   2001 — 2001
Graduate Certificate, Book and Magazine Publishing

University of Toronto   1997 — 1998
M.A., English

Experience
(Seeking new Opportunities)   June 2015 - Present
Insurance Corporation of British Columbia   November 2012 - June 2015
Insurance Corporation of British Columbia   March 1988 - June 2015
Insurance Corporation British Columbia   March 2012 - November 2012
ICBC  December 2001 - March 2012
Insurance Corporation of BC  1999 - 2001

Skills
PCI DSS, Security Architecture..., Information Security..., CISSP, Performance Management, Team Leadership, Security Management, IT Security Operations, Incident Management, Development Strategy, Security Policy..., Identity Management, Access Control, Risk Assessment, Vulnerability Management, Security, Security Awareness, Information Security, CISA, IT Strategy, Business Continuity, Security Audits, IT Audit, Vulnerability Assessment, IT Operations, Penetration Testing, Enterprise Risk..., COBIT, Governance, Data Privacy, Disaster Recovery, Network Security, Leadership, Business Process..., Business Analysis

Education
Seneca College of Applied Arts and Technology   1982 — 1985

British Columbia Institute of Technology

Experience
Insurance Corporation of British Columbia   June 2015 - Present
FIDO - Rogers Wireless Communications   January 2005 - January 2011
Rogers Communications  2005 - 2011
City of Burnaby  January 2004 - January 2008
City of Burnaby - Aquatics B.C   January 2004 - January 2008
NIKE Sports   January 2003 - January 2005

Skills
Human Resources, CRM, Legal Writing, Legal Research, Public Speaking, Leadership, Time Management

Education
Bond University
Juris Doctor

Kwantlen Polytechnic University
B.C; BA, Criminology

Experience
Insurance Corporation of British Columbia   September 2007 - Present
Insurance Corporation of British Columbia   2000 - 2007

Skills
Business Process, Strategy, Business Analysis, Management, Change Management, Business Process..., Project Management, Process Improvement, Team Leadership, Coaching, Leadership, Vendor Management, Analysis, Project Planning

Education
Business Forms Management Association   2012 — 2013
Forms Management

North Vancouver Senior Secondary   1970 — 1974

British Columbia Institute of Technology

Sauder School of Business

Sauder School of Business

Sauder School of Business

Experience
Canadian Cancer Society  June 2014 - Present
ICBC  October 2012 - June 2014
Insurance Corporation of British Columbia   September 2011 - June 2014
The Community Against Preventable Injuries   February 2007 - September 2011

Skills
Business Process..., Business Analysis, Business Strategy, Event Planning, Change Management, Injury Prevention, Leadership, Program Management, Process Improvement, Project Planning, Research, Strategic Planning, Organizational..., Project Management, Strategy, Risk Management, Team Leadership

Education
Simon Fraser University   2009 — 2011
Executive MBA

Simon Fraser University   2005 — 2007
MSc, Public Health and Policy

Baqai Medical University   1997 — 2001
DDS, Dental Surgery

Experience
Remax Progroup Realty   2010 - Present
Insurance Corporation of British Columbia   December 1989 - June 2009

Skills
Real Estate, Property Management, Coaching, Contract Negotiation, New Home Sales, Single Family Homes, Residential Homes, First Time Home Buyers, Relocation, Buyer Representation, Strategic Planning, Social Media, Referrals, Investors, Seniors, Negotiation, Social Media Marketing, Investment Properties, Real Estate Transactions, Foreclosures, Sellers, Team Building, Townhomes, Listings, Small Business, Investments, Condos, Leadership, New Homes, Relocation Buyers, Real Property, Buyers, Vacation Homes, Property, Home Staging

Education
Sauder School of Business
Real Estate

British Columbia Institute of Technology / BCIT
Marketing

Experience
ISL Digital Marketing  June 2004 - Present
Fujitsu Canada  January 2001 - May 2004
Insurance Corporation of British Columbia   May 1997 - December 2000

Skills
Software Development, Web Analytics, Information Architecture, SEO, Web Development, Project Management, Usability, Google Analytics, User Experience, Agile Project Management, Web Content Management, Business Analysis, Integration, ASP.NET, VB.NET, C#, New Business Development

Education
British Columbia Institute of Technology   1995 — 1997
Honours Diploma, Computer Systems (Decision Systems)

The University of British Columbia   1989 — 1994
B. Sc. (Hons), Biochemisty (Molecular Biology and Genetics)

Experience
Insurance Corporation of British Columbia   September 2015 - Present
Insurance Corporation of British Columbia   January 2014 - August 2015
Bell Mobility  June 2010 - January 2014
Bell Mobility  October 2012 - December 2012
Bell Mobility Client Care   June 2010 - November 2010

Skills
Customer Satisfaction, Call Centers, Telecommunications, Client Care, Training, Peer Support, CRM, Offshore Outsourcing, Client Relations Skills, Customer Retention, Business Process Mapping, Customer Experience, Customer Service, Leadership, Team Building

Education
Ateneo de Davao University   2004 — 2006
Bachelor of Arts, Economics

University of Asia and the Pacific   2000 — 2004
Bachelor's degree, Economics

Experience
Insurance Corporation of British Columbia   June 2014 - Present
Loblaw Companies  December 2008 - June 2014
Loblaw Companies  October 2007 - December 2008
Adecco Employment Services  January 2007 - October 2007
Adecco Employment Services  July 2006 - December 2006
Allegis Group  December 2005 - June 2006

Skills
Recruiting, Human Resources, Personnel Management, Payroll, Onboarding, Workforce Planning, New Hire Orientations, Employee Relations, Succession Planning, Employee Engagement, Talent Acquisition, Talent Management, HR Policies, Performance Management, Performance Appraisal, Employment Law, Conflict Resolution, Sourcing, Organizational..., Training, Coaching, Interviews, Deferred Compensation, HRIS, Temporary Placement, Applicant Tracking..., Benefits Administration, Management, Labor Relations, Change Management, Employee Training

Education
CHRP   2009 — 2012

British Columbia Institute of Technology   2004 — 2009
Management Certificate, Business, Human Resources

Simon Fraser University   1994 — 1998
Bachelor of Arts, Psychology

Experience
Insurance Corporation of British Columbia   Strata PresidentLMS1059 Cedar Creek2012 - 2014
Insurance Corporation of British Columbia   January 2010 - November 2011

Skills
Requirements Gathering, Business Process..., Human Resources, Business Process, User Acceptance Testing, Business Analysis, Business Process Design, Requirements Analysis, Business Intelligence, Systems Analysis, ERP, Business Requirements, SharePoint, Visio, SDLC

Education
British Columbia Institute of Technology   1984 — 1986
Diploma, Computer Systems

Experience
Insurance Corporation of British Columbia   2002 - 2015
Insurance Corporation of British Columbia   2000 - 2002
Giffin Insurance   1998 - 2000

Skills
Administrative..., Office Administration, General Insurance, Human Resources, Budgeting, Organizational..., Microsoft Office, Change Management, Performance Management, SAP, Customer Service, Travel Arrangements, Data Entry, Time Management, Outlook, Office Management, Records Management, Visio, Calendaring, Administrative..., Insurance, Process Improvement

Education
LVR Secondary
High School Diploma

Selkirk College
Office Administration Certificate, Accounting

Experience
Insurance Corporation of British Columbia   August 2015 - Present
Insurance Corporation of British Columbia   March 2015 - Present
Westkey Graphics  June 2009 - February 2015
R&M Trade Laminating   July 2008 - August 2008
Classic Bindery Service Ltd   2007 - 2007

Skills
Adobe Creative Suite, Graphic Design, Microsoft Office, Customer Service, InDesign, Illustrator, Pre-press, Sustainability, Sustainability Reporting, Enfocus Pitstop, Direct Mail Campaigns, Statement of Mailing..., XMPie, Lettermail, Customer Reviews, Inventory Analysis, Inventory Management, iOS

Education
British Columbia Institute of Technology   2008 — 2010
Graphic Communications

Experience
Insurance Corporation of British Columbia   December 1997 - Present

Skills
Change Management, Coaching, Leadership, Process Improvement, Procurement, SAP, Strategic Planning, Strategic Sourcing, Vendor Management

Education
British Columbia Institute of Technology / BCIT   1983 — 1985
Finacial Management, Accounting

Experience
Dr. Lisa Ghent, ND   May 2015 - Present
McKesson Provider Technologies  September 2011 - Present
McKesson Medical Imaging  September 2007 - September 2011
McKesson Medical Imaging  April 2006 - September 2007
Seattle Children's  September 2004 - April 2006
Pediatric and Adult   June 2003 - April 2006
Insurance Corporation of British Columbia   January 2000 - January 2001

Skills
Natural Health, Holistic Health, Naturopathy, Pediatrics, Clinical Nutrition, Web Design, Acupuncture, Homeopathy, Healthcare Management, Practice Management, Marketing Communications, PACS, Medical Imaging, Healthcare Information..., Radiology, Healthcare, HL7, Medical Devices, Software Documentation, EHR, Hospitals, Informatics, DICOM, EMR, Project Management, HIPAA, Revenue Cycle, RIS, Healthcare Consulting, Public Speaking, Marketing, Leadership, Visio, Software Implementation, Product Management, Healthcare Industry, CPOE, Business Analysis, Medical Technology, Nuclear Medicine, Training, Troubleshooting, Databases, Product Marketing, PowerPoint, Meditech, eHealth, Mens Health

Education
Boucher Institute of Naturopathic Medicine   2009 — 2014
Doctor of Naturopathic Medicine, Naturopathy

Pragmatic Marketing   2010 — 2010
Certificate, Effective Product Marketing

Athabasca University   2003 — 2008
BSc., Health Sciences

The George Washington University - School of Business   2007 — 2007
Certificate, Project Management Professional

British Columbia Institute of Technology   2001 — 2003
Nuclear Medicine Technology, Radiology

Experience
Raymond James Ltd.  September 2014 - Present
Insurance Corporation of British Columbia   September 2013 - July 2014
Scott Construction   July 2011 - January 2013
Kasian Architecture Interior Design and Planning  2008 - 2010

Skills
Project Management, Finance, ERP, Financial Analysis, Management, Risk Management, Forecasting, Business Process..., Analysis, Program Management, Accounting, Communication, Strategy, Vendor Management, Vendor Relationship..., Internal Controls, Business Process, Risk Assessment, Financial Risk..., Process Definition, MS Excel Pivot Tables, Epicor, Eclipse, SAP ERP, JD Edwards, KPI Dashboards, Crystal Reports, Variance Analysis, Cost Accounting, Project Planning, Management Accounting, Internal Audit, Process Improvement, Contract Management

Education
Laurentian University/Université Laurentienne   2014 — 2015
Bachelor’s Degree, Honours Degree in Commerece, 4.0 GPA

CGA-BC (Honours)   2012 — 2015
Certified General Accountant, Accounting and Finance, Honours

Langara College   2007 — 2011
Advanced Accounting Certificate, Accounting and Finance, 4.0 GPA

British Columbia Institute of Technology   2003 — 2005
Diploma in Broadcast Journalism, Broadcast Journalism

Experience
City of Surrey  April 2014 - Present
Township of Langley  June 2013 - April 2014
Township of Langley  January 2013 - May 2013
Insurance Corporation of British Columbia   July 2010 - August 2012
Insurance Corporation of British Columbia   January 2009 - June 2010
London Drugs  2003 - 2008

Skills
GIS, ESRI, Cartography, ArcGIS, Remote Sensing, Python, AutoCAD, MySQL, Microsoft Office, Google Earth, ArcMap, Data Analysis, Analysis, Access, Data Collection, Data Management, Databases, Geoprocessing, Geography, Geodatabase, Oracle, Project Planning, Spatial Analysis, Spatial Databases, Time Management, Web Mapping

Education
BCIT   2012 — 2013
Advanced Diploma, Geographic Information Systems

Simon Fraser University
Bachelor of Arts (B.A.), Geography

Experience
BC Public Service Agency   June 2004 - Present
Insurance Corporation of British Columbia   September 2002 - June 2004
Coast Mountain Bus Company  June 2000 - August 2002
RDK Career Services   1998 - 2000

Skills
Career Counseling, Rehabilitation, Policy, Government, Policy Analysis, Workshop Facilitation, Public Administration, Nonprofits, Community Outreach, Program Development, Public Speaking, Conflict Resolution, Public Policy, Case Management, Report Writing, Coaching, Research, Program Evaluation, Community Development, Program Management, Training, Disability Management

Education
British Columbia Institute of Technology / BCIT   2000 — 2000
Disability Management

The University of Lethbridge   1992 — 1995
Bachelor of Arts, Sociology/English Lit

Experience
Insurance Corporation of British Columbia   June 2014 - Present
Teck Resources Limited  October 2013 - May 2014
TransCanada PipeLines, LP   December 2012 - September 2013
CN  January 2012 - November 2012
Air Canada  August 2011 - December 2011
CAE  May 2011 - July 2011
TracFone Wireless  September 2010 - April 2011
Government of Alberta  September 2006 - September 2010
Barclays  2004 - 2006
Banco Santander  2001 - 2004

Skills
Datastage, Data Migration, Data Analysis, Data Mining, Erwin, Oracle Discoverer, Microstrategy, Hyperion, Informatica, Data Warehousing, Oracle SQL, OBIEE, ETL, PL/SQL, Business Intelligence, Cognos, SQL Server, SSIS, Data Modeling, DB2, Crystal Reports, SSRS, Databases, SQL, Unix, Business Analysis, Requirements Analysis, Database Design, SharePoint, Visual Basic, .NET, SAP, Business Intelligence..., Data Integration, Data Marts, Access, Master Data Management, Testing, Oracle, Microsoft SQL Server, Solution Architecture, Business Process, Data Warehouse..., Dimensional Modeling, Dashboard, Integration, Agile Methodologies, Requirements Gathering, Performance Tuning, OLAP

Education
Universidad Nacional Experimental Simón Rodríguez   1996 — 1999
Bachelor Computer science, Administrator

Instituto tecnologico de Venezuela   1993 — 1996
Bs, Computer science

Experience
Sysco Vancouver  August 2011 - Present
Family Insurance Solutions  July 2010 - August 2011
BCHRMA  2009 - 2010
Insurance Corporation of British Columbia   November 2007 - August 2009
Insurance Corporation of British Columbia   2001 - 2007
Insurance Corporation of British Columbia   February 2000 - November 2001
T. Eaton Co. Ltd.   1992 - 1999

Skills
Performance Management, Employee Relations, Employee Engagement, Talent Management, Talent Acquisition, Organizational..., Workforce Planning, Recruiting, Succession Planning, Human Resources, Personnel Management, Change Management, Strategic Planning, Compensation & Benefit, HRIS, Labor Relations, Leadership Development, HR Policies, Job Evaluation, HR Consulting, Benefits Administration, Employee Benefits, Career Development

Education
British Columbia Institute of Technology   2000 — 2005
Human Resources Management Program

LSS

Experience
Insurance Corporation of British Columbia   September 2014 - June 2015
The University of British Columbia  February 2014 - September 2014
TechView Systems Inc   October 2004 - August 2014
Public Guardian and Trustee of British Columbia   August 2012 - October 2013
TELUS Communications  August 2005 - March 2012
Business Objects  January 2004 - December 2004
Concept QA Labs Pvt Ltd   2003 - 2004
Concept QA Labs Pvt Ltd   2003 - 2004

Skills
Software Quality..., Test Planning, Quality Assurance, User Acceptance Testing, QTP, Quality Center, Test Cases, Test Strategy, Test Automation, System Testing, SDLC, Regression Testing, Defect Tracking, Testing, Test Management, SQL, Scrum, System Integration..., Requirements Analysis, Release Management, Integration Testing, Manual Testing, Requirements Gathering, Performance Testing, Business Requirements, Agile Methodologies, Waterfall, JIRA, Software Project..., Integration, Unix, LoadRunner, Systems Analysis, Agile Project Management, XML, SoapUI, Selenium, Visio, Bugzilla, Databases, SharePoint, ClearQuest, Agile Testing, CMMI, Black Box Testing, Software Documentation, Web Applications, TFS, Microsoft SQL Server, Usability Testing

Education
Moscow Aviation Institute (State Technical University) (MAI)
Airframe and Powerplant

Moscow State Technical University of Civil Aviation (MSTUCA)

Russian Academy of Music named after Gnesiny
Vocal Performing Arts

Columbia Academy of Radio and TV
Sound Engineering

BCIT
Management Information Systems, General

Experience
Insurance Corporation of British Columbia   October 2012 - January 2015
McKesson Canada  October 2010 - October 2012
Kodak, Vancouver   January 1998 - October 2010
Kodak  2007 - 2010
Kodak Graphics Communications Group   2002 - December 2007
Creo  2000 - 2002
Creo  January 1998 - February 2000
Digital Time Systems   1997 - 1998

Skills
Certified Scrum Master..., Agile Methodologies, Software Quality..., Testing, Troubleshooting, Regression Testing, Test Planning, Test Cases, Test Strategy, Test Automation, Automation, Quality Assurance, Integration, Scrum, System Testing

Education
Simon Fraser University   2003 — 2004
Diploma

British Columbia Institute of Technology   1995 — 1997
Diploma

University of Belgrade   1992 — 1994

Experience
Insurance Corporation of British Columbia   April 2013 - Present
Insurance Corporation of British Columbia   August 2012 - November 2012
Open Solutions  September 2007 - December 2008
TELUS  June 2006 - April 2007

Skills
Test Planning, Test Management, Quality Assurance, Agile Methodologies, Quality Center, Regression Testing, Test Cases, Testing, User Acceptance Testing, Software Quality..., Manual Testing, Defect Tracking, Test Strategy, Test Automation, Rational Quality Manager, Web Applications, compatability testing, Web Services, Mainframe, SoapUI, Integration Testing, System Testing, End-to-end Testing, Functional Testing, Backend Testing, HP Quality Center

Education
Andhra University
Master's degree, Computer Science

Experience
Coast Capital Savings  March 2015 - Present
Insurance Corporation of British Columbia   September 2012 - December 2014
Metro Vancouver (formally GVRD)   April 2012 - August 2012
ICBC  November 2010 - April 2012
NGRAIN  May 2010 - July 2010
Kiwi Collection  November 2009 - May 2010
Teligence  May 2009 - September 2009
Teligence  May 2004 - May 2009
QA Labs  November 2003 - May 2004
Chancery Software  October 2002 - September 2003

Skills
Software Quality..., JIRA, Guidewire, SQL, Toad, Database Testing, Requirements Analysis, SDLC, Test Case Generation, SoapUI, Test Automation, Quality Assurance, Functional Testing, IVR, XML, SharePoint, Scrum, Web Services, BizTalk, Microsoft SQL Server, HTML, Visual Basic, VMware, SMS, Agile Methodologies, Visual C#, CSS, SQL Server 2000-2008, Test Partner (Compuware), Test Planning

Education
University of Victoria   1992 — 1994
BSc, Physics

Camosun College   1990 — 1992
Associate Diploma in Science, Physics

British Columbia Institute of Technology
Computer Programming

Experience
Marilu Mayuga Consulting Ltd.   April 1997 - Present
Harrison Assessments International   April 1997 - Present
Provincial Health Services Authority  January 2014 - Present
BC Hydro  March 2013 - Present
Fraser Health Authority  November 2012 - February 2013
Insurance Corporation of British Columbia   2010 - 2012
Best Buy Canada  2002 - 2010
Unisource Canada Inc.  October 1990 - March 1997
McKesson  August 1987 - September 1990

Skills
Organizational..., Employee Engagement, Performance Management, Leadership Development, Change Management, Training, HR Consulting, Career Assessment, Succession Planning, Human Resources, Leadership, Program Management, Deferred Compensation, Recruiting, Team Building, Management, Talent Management, Career Development, Labor Relations, Consulting, Organizational..., Executive Coaching, Organizational Design

Education
Ateneo de Manila University
Industrial and Organizational Psychology

The University of British Columbia
Bachelor of Arts (B.A.), Psychology

Experience
Township of Langley  October 2010 - Present
TransLink  January 2006 - October 2010
City of Surrey  July 2002 - July 2005
Insurance Corporation of British Columbia   October 1989 - July 2002

Skills
Leadership, Team Building, Team Leadership, Strategic Planning, Project Management, Process Improvement, Change Management, Coaching, Project Planning, Management, Budgets, Business Analysis, Public Speaking, Negotiation, Research, Microsoft Office, Claim, Risk Management, Subrogation

Education
Simon Fraser University
Canadian Risk Management Designation

BCIT
General Studies

Insurance Institute of BC
General Studies - Insurance

Experience
Insurance Corporation of British Columbia   October 2014 - Present
ICBC  January 2014 - May 2015
Insurance Corporation of British Columbia   December 2011 - December 2014
Rompetrol  April 2008 - June 2010
Rompetrol  October 2007 - April 2008
Raiffeisen Bank  April 2007 - July 2007

Skills
Business Process, Agile Methodologies, Analysis, Requirements Analysis, Project Management, CRM, Business Analysis, Management, Cross-functional Team..., Business Requirements, SharePoint, Leadership, Claims Management, Downstream Oil & Gas, Functional Requirements, Functional Analysis, Cutover planning, Guidewire, ClaimCenter

Education
Academia de Studii Economice din București   2003 — 2007
Bachelor's degree, Business Administration

Universite d'Orleans   2003 — 2006
Associate's degree, Business Administration

Experience
TransLink  August 2011 - Present
Insurance Corporation of British Columbia   March 2011 - July 2011
Accenture at Best Buy  January 2010 - February 2011
Coast Mountain Bus Company  November 2008 - December 2009
Accenture at Best Buy  March 2007 - November 2008
Vancouver Coastal Health Authority  December 2006 - March 2007
WorkSafeBC  July 2005 - December 2006
Greater Vancouver Regional District (Metro Vancouver)   March 2004 - July 2005
Maddocks Systems   June 2002 - April 2004
ICBC  September 2000 - December 2001

Skills
Software Project..., Requirements Analysis, PMO, Project Delivery, Project Portfolio..., Business Analysis, SDLC, Project Management, Business Process, Requirements Gathering, Management, Business Intelligence, MS Project, Data Warehousing, Project Planning, Process Improvement, Program Management, Business Process...

Education
Lean Six Sigma
Lean Six Sigma, Green Belt Training

British Columbia Institute of Technology / BCIT
Bachelor of Technology (B.Tech.), Geomatics, Honors

British Columbia Institute of Technology   1988 — 1989
Advance Diploma of Technology, Geographical Information Systems (GIS), Advanced Diploma

British Columbia Institute of Technology   1985 — 1987
Technology Diploma, Mining

Experience
Insurance Corporation of British Columbia   August 2015 - Present
Syscon Justice Systems  April 2013 - July 2015
Wipro Technologies  September 2008 - March 2011

Skills
XML, Java, Agile Methodologies, JavaScript, Java Enterprise Edition, HTML, Tomcat, MySQL, JSF, Web Applications, Hibernate, JSP, Struts, JBoss Application Server, PHP, Spring, jQuery, Spring Framework, J2EE Application..., RichFaces, JIRA

Education
BCIT   2012 — 2014
Applied Database Administration and Design, 2013

Punjab Technical University   2005 — 2008
Bachelor of Technology, Engineering; Electronics and Communication Engineering

Experience
Insurance Corporation of British Columbia   2010 - Present
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games  June 2007 - March 2010
Acadia University  May 2004 - May 2007

Education
Acadia University   1998 — 2003
BBA, Business, Marketing

Experience
Fraser Health Providence Health Provincial Health Services Vancouver Coastal Health   January 2001 - Present
Stantec  April 1999 - December 2000
Insurance Corporation of British Columbia   April 1996 - April 1999

Skills
ARCHIBUS, JavaScript, SQL, XML, Visual Basic, AutoCAD, Revit, Archibus, Databases, Crystal Reports, Architecture, Facilities Management, MS Project, CAFM, Integration, Project Management

Education
Dale Carnegie Training   2013 — 2013
Leadership Training for Managers

British Columbia Institute of Technology / BCIT   1989 — 1991

Experience
Insurance Corporation of British Columbia   February 2011 - Present
SPI  April 1998 - September 2010

Skills
Splunk Enterprise, VMware vRealize..., Servers, Microsoft Exchange, Active Directory, Windows Server, Network Security, ITIL, System Administration, SharePoint, Security, Virtualization, Firewalls, VPN, Microsoft SQL Server, SQL, Cisco IOS, Cisco Technologies, IT Management, Databases, Data Center, Troubleshooting, Operating Systems

Education
British Columbia Institute of Technology   2011 — 2013
Degree in Forensic Investigation, Computer Forensics

British Columbia Institute of Technology   2008 — 2010
Advanced Speciality, Computer Forensics

Dnipropetrovsk University of Economics and Law   1991 — 1996
MSc, MIS

Experience
Insurance Corporation of British Columbia   May 2013 - Present
QueenOfSheba Makeup   June 2010 - Present
Little Ivy   March 2012 - February 2013
Sogang Language Programs   February 2011 - March 2012
MBM Intellectual Property Law LLP  December 2008 - February 2011
BCAA  September 2008 - October 2008
Alberta Motor Association  May 2008 - August 2008

Skills
Microsoft Office, Customer Service, HTML, Spreadsheets, Office Administration, Photoshop, Microsoft Excel, Graphic Design, Outlook, PowerPoint, Photography

Education
British Columbia Institute of Technology   2010 — 2016
Graphic Design

Athabasca University   2004 — 2008
Management, Business Administration

Experience
Insurance Corporation of British Columbia   July 2012 - Present
Insurance Corporation of British Columbia   July 2012 - Present
Creative Nail & Spa   August 2010 - May 2011
Delhi Private School, Dubai, UAE   September 2007 - May 2010

Education
BCIT   2011 — 2011
Office Administrator, Business and Technology

University of Pune
Bachelor of Arts, Sociology

EMDI
PR Diploma, Public Relations

Experience
Richmond Recognition Ltd.   July 2007 - Present
Insurance Corporation of British Columbia   January 1990 - June 2007

Skills
Change Management, Business Analysis, Process Improvement, Business Process..., Insurance, Project Management, Team Leadership, Customer Service, Strategic Planning, Risk Management, Team Building, SAP, Performance Management, Claim, Claims Management, Business Transformation, Coaching, Program Management, Leadership, Business Process, Budgets

Education
British Columbia Institute of Technology / BCIT
Business Administration and Management, General

Experience
Insurance Corporation of British Columbia   January 2015 - Present
Insurance Corporation of British Columbia   April 2013 - Present
Sun Life Financial  October 2011 - April 2013
Canarch Designs Ltd.   December 2009 - November 2011
Pacific National Exhibition  July 2004 - October 2011
Punch Brand   May 2008 - August 2010
Futureshop  September 2008 - February 2010

Skills
Microsoft Office, Customer Service, Customer Relations, Financial Planning, Insurance, Word, Budgeting, Problem Solving, Strategic Planning, Retirement Planning, Investments, Financial Analysis, Planning, Estate Planning, Small Business, Asset Management, Long Term Care, Public Speaking, Leadership

Education
Simon Fraser University   2005 — 2011
Bachelors, Economics

BCIT   2009 — 2010
Drafting & AutoCAD

Experience
Insurance Corporation of British Columbia   March 1988 - Present
Insurance Corporation of British Columbia   March 1988 - Present
Insurance Corporation of British Columbia   September 2011 - January 2014

Skills
Customer Service

Education
College of New Caledonia

Kitsilano High School

Experience
Insurance Corporation of British Columbia   November 2013 - Present
Quick Mobile   September 2013 - September 2013
Atlantis Programs and Pedalheads   May 2013 - August 2013
Insurance Corporation of British Columbia   September 2012 - April 2013
Stroh Health Care   December 2010 - December 2011

Skills
Market Research, Time Management, Customer Service, Email Marketing, Punctual, Oral & Written..., Multi Tasking, Organization &..., Creative Problem Solving, Report Writing, Social Media, Computer Proficiency, Leadership, Phone Screening, Client Confidentiality, Employee Training, Strong interpersonal...

Education
British Columbia Institute of Technology   2014 — 2015
Human Resources Management

The University of British Columbia / UBC   2006 — 2010
Business Management, Marketing and Human Resources