Interactive Intelligence, Inc.
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 CEO: Donald E Brown (Apr 1995–) Headquarters: Indianapolis, IN Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence, Inc. Employees
Employee
Years
Job
Industry
Dustin Battistone Dustin Battistone's Interactive Intelligence, Inc. Experience May 2001 - September 2002
Job Software Development Team Lead
Industry Computer Software
Experience
Adapt Telephony Services, LLC February 2010 - Present
Interactive Softworks June 2006 - February 2010
Ceridian September 2002 - June 2006
Interactive Intelligence, Inc. May 2001 - September 2002
Skills
SQL, XML, Cloud Computing, .NET, ASP.NET, Web Services, Telecommunications, Project Management, Microsoft SQL Server, Networking, C#, Servers, AJAX, SaaS, Databases, Enterprise Software
Education
Riverside Community College 1997 — 2000
Associate's
California State University-Fullerton 1996 — 1997
Adapt Telephony Services, LLC February 2010 - Present
Interactive Softworks June 2006 - February 2010
Ceridian September 2002 - June 2006
Interactive Intelligence, Inc. May 2001 - September 2002
Skills
SQL, XML, Cloud Computing, .NET, ASP.NET, Web Services, Telecommunications, Project Management, Microsoft SQL Server, Networking, C#, Servers, AJAX, SaaS, Databases, Enterprise Software
Education
Riverside Community College 1997 — 2000
Associate's
California State University-Fullerton 1996 — 1997
Larry Scally Larry Scally's Interactive Intelligence, Inc. Experience January 1999 - November 2003
Job Senior Consulting Manager at Adapt Telephony Services, LLC
Industry Information Technology and Services
Experience
Adapt Telephony Services, LLC March 2015 - Present
Adapt Telephony Services, LLC August 2013 - March 2015
Eli Lilly and Company February 2007 - August 2013
Eli Lilly and Company November 2003 - February 2007
Interactive Intelligence INC January 1999 - November 2003
Skills
Pharmaceutical Sales, Leadership, Sales Operations, Pharmaceutical Industry, Account Management, Business Development, Strategic Planning, Business Analysis, Market Research, Vendor Management, Computer System..., Sales Process, Team Leadership, Sales, Project Management, Marketing Strategy, Team Building, Software Project..., Budgets, Strategy
Education
Indiana State University 1993 — 1998
BS, Electrical Engineering
Adapt Telephony Services, LLC March 2015 - Present
Adapt Telephony Services, LLC August 2013 - March 2015
Eli Lilly and Company February 2007 - August 2013
Eli Lilly and Company November 2003 - February 2007
Interactive Intelligence INC January 1999 - November 2003
Skills
Pharmaceutical Sales, Leadership, Sales Operations, Pharmaceutical Industry, Account Management, Business Development, Strategic Planning, Business Analysis, Market Research, Vendor Management, Computer System..., Sales Process, Team Leadership, Sales, Project Management, Marketing Strategy, Team Building, Software Project..., Budgets, Strategy
Education
Indiana State University 1993 — 1998
BS, Electrical Engineering
Carla Anthony, CIR, CLR's Interactive Intelligence, Inc. Experience December 2011 - March 2013
Job Talent Acquisition Partner at Allied Solutions, LLC "Creating Solutions Through Partnerships!"
Industry Financial Services
Experience
Allied Solutions, LLC February 2015 - Present
ShiftPoint USA Inc. August 2013 - December 2014
Interactive Intelligence, Inc. December 2011 - March 2013
Skills
Employee Relations, Employment Law, Vendor Management, EEO compliance, Full-cycle Recruiting, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Talent Management, Recruiting, SDLC, College Recruiting, Onboarding, Human Resources, Hiring, Sourcing, Management, Interviews, Workforce Planning, Taleo, Contract Recruitment, HRIS, Deferred Compensation, New Hire Orientations, Performance Management, Employee Engagement, Internet Recruiting, Succession Planning, Benefits Negotiation, Personnel Management, Screening, Screening Resumes, Employer Branding, HR Policies, Employee Benefits, Benefits Administration, Temporary Placement, Staffing Services, IT Recruitment, Staff Augmentation, Permanent Placement, Leadership, Training, Networking
Education
University of Arkansas at Little Rock 1989 — 1993
BBA Management
Advanced Internet Recruitment Strategies (AIRS)
CIR, Certified Internet Recruiter
LinkedIn
CLR, Certified LinkedIn Recruiter
Allied Solutions, LLC February 2015 - Present
ShiftPoint USA Inc. August 2013 - December 2014
Interactive Intelligence, Inc. December 2011 - March 2013
Skills
Employee Relations, Employment Law, Vendor Management, EEO compliance, Full-cycle Recruiting, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Talent Management, Recruiting, SDLC, College Recruiting, Onboarding, Human Resources, Hiring, Sourcing, Management, Interviews, Workforce Planning, Taleo, Contract Recruitment, HRIS, Deferred Compensation, New Hire Orientations, Performance Management, Employee Engagement, Internet Recruiting, Succession Planning, Benefits Negotiation, Personnel Management, Screening, Screening Resumes, Employer Branding, HR Policies, Employee Benefits, Benefits Administration, Temporary Placement, Staffing Services, IT Recruitment, Staff Augmentation, Permanent Placement, Leadership, Training, Networking
Education
University of Arkansas at Little Rock 1989 — 1993
BBA Management
Advanced Internet Recruitment Strategies (AIRS)
CIR, Certified Internet Recruiter
CLR, Certified LinkedIn Recruiter
Brian Holdampf's Interactive Intelligence, Inc. Experience 1997 - 2009
Job President of Adapt Telephony Services, LLC
Industry Telecommunications
Experience
Adapt Telephony Services, LLC August 1997 - Present
Interactive Intelligence, Inc. 1997 - 2009
Skills
Contract Negotiation, Cross-functional Team..., Technical Leadership, Sales, Unified Communications, IVR, IT Management, Enterprise Software, Cloud Computing, SaaS, Telecommunications, SIP, Leadership, Contact Centers, Telephony, VoIP, Call Centers, Business Development, Professional Services, Solution Selling, Product Management, Strategic Partnerships, Direct Sales, Managed Services, Salesforce.com, Sales Process, Vendor Management, Workforce Management, Cisco Technologies, Lead Generation, Networking, Channel Partners, Account Management, WAN
Education
University of Illinois at Urbana-Champaign 1986 — 1991
BA, Political Science, Philosophy, Aviation
Adapt Telephony Services, LLC August 1997 - Present
Interactive Intelligence, Inc. 1997 - 2009
Skills
Contract Negotiation, Cross-functional Team..., Technical Leadership, Sales, Unified Communications, IVR, IT Management, Enterprise Software, Cloud Computing, SaaS, Telecommunications, SIP, Leadership, Contact Centers, Telephony, VoIP, Call Centers, Business Development, Professional Services, Solution Selling, Product Management, Strategic Partnerships, Direct Sales, Managed Services, Salesforce.com, Sales Process, Vendor Management, Workforce Management, Cisco Technologies, Lead Generation, Networking, Channel Partners, Account Management, WAN
Education
University of Illinois at Urbana-Champaign 1986 — 1991
BA, Political Science, Philosophy, Aviation
Tim Wittbrod's Interactive Intelligence, Inc. Experience September 2005 - September 2010
Job Consulting System Engineer at Cisco
Industry Information Technology and Services
Experience
Cisco November 2013 - Present
Interactive Intelligence July 2012 - November 2013
Interactive Intelligence September 2010 - July 2012
Interactive Intelligence, Inc September 2005 - September 2010
Integral Technologies, Inc June 2001 - September 2005
Integral Technologies, Inc January 2000 - June 2001
Integral Technologies, Inc January 1999 - January 2000
Skills
Pre-sales, Software Development, Unified Communications, VoIP, CRM, Solution Selling, Project Management, Sales, IVR, Call Centers, Contact Centers, Salesforce.com, Training, Telecommunications, Access Control, SIP, Data Center, Telephony, SaaS, Enterprise Software, Technical Support, Cloud Computing, CTI, Managed Services, Networking, Professional Services, Integration, Sales Engineering, IP, Channel Partners, Wireless, SIP Trunking, Cisco Technologies, ACD, Security, Solution Architecture, Network Architecture, WAN
Education
Purdue University 1992 — 1998
Bachelor of Science, Computer Science
Purdue University 1992 — 1998
Bachelor of Science, Mathematics
Perrysburg High School
Cisco November 2013 - Present
Interactive Intelligence July 2012 - November 2013
Interactive Intelligence September 2010 - July 2012
Interactive Intelligence, Inc September 2005 - September 2010
Integral Technologies, Inc June 2001 - September 2005
Integral Technologies, Inc January 2000 - June 2001
Integral Technologies, Inc January 1999 - January 2000
Skills
Pre-sales, Software Development, Unified Communications, VoIP, CRM, Solution Selling, Project Management, Sales, IVR, Call Centers, Contact Centers, Salesforce.com, Training, Telecommunications, Access Control, SIP, Data Center, Telephony, SaaS, Enterprise Software, Technical Support, Cloud Computing, CTI, Managed Services, Networking, Professional Services, Integration, Sales Engineering, IP, Channel Partners, Wireless, SIP Trunking, Cisco Technologies, ACD, Security, Solution Architecture, Network Architecture, WAN
Education
Purdue University 1992 — 1998
Bachelor of Science, Computer Science
Purdue University 1992 — 1998
Bachelor of Science, Mathematics
Perrysburg High School
Linda Ritchie Linda Ritchie's Interactive Intelligence, Inc. Experience January 2005 - Present
Job Director, Demand Generation Interactive Intelligence Group
Industry Telecommunications
Experience
Interactive Intelligence Inc January 2005 - Present
Garland Pen - Linda Ritchie Ink, Independent Contractor January 1999 - February 2004
Dial America Marketing September 1993 - December 1999
Skills
Lead Generation, Call Center, Sales, Salesforce.com, Inbound Marketing, Contact Centers, Solution Selling, SaaS, Channel, Unified Communications, Direct Sales, Enterprise Software, Channel Partners, Managed Services, Demand Generation, Sales Process, Selling, Cloud Computing, CRM, VoIP, Account Management, Lead Scoring, Drip Marketing, CAN-SPAM, VARs, Partner Program..., Sales Management..., Global Teams, Global Events, Trade Shows, Corporate Training, Global Cross-Functional..., B2B Marketing Strategy, Trade Show Strategy, Trade Show..., Customer Experience, B2B Marketing, Go-to-market Strategy, Multi-channel Marketing, Telecommunications, IVR, Pre-sales, Hosted Services, Lead Management, Software Industry, Marketing Automation, CTI, Call Center Development, Team Management, Team Leadership
Education
Providence College
Business
Interactive Intelligence Inc January 2005 - Present
Garland Pen - Linda Ritchie Ink, Independent Contractor January 1999 - February 2004
Dial America Marketing September 1993 - December 1999
Skills
Lead Generation, Call Center, Sales, Salesforce.com, Inbound Marketing, Contact Centers, Solution Selling, SaaS, Channel, Unified Communications, Direct Sales, Enterprise Software, Channel Partners, Managed Services, Demand Generation, Sales Process, Selling, Cloud Computing, CRM, VoIP, Account Management, Lead Scoring, Drip Marketing, CAN-SPAM, VARs, Partner Program..., Sales Management..., Global Teams, Global Events, Trade Shows, Corporate Training, Global Cross-Functional..., B2B Marketing Strategy, Trade Show Strategy, Trade Show..., Customer Experience, B2B Marketing, Go-to-market Strategy, Multi-channel Marketing, Telecommunications, IVR, Pre-sales, Hosted Services, Lead Management, Software Industry, Marketing Automation, CTI, Call Center Development, Team Management, Team Leadership
Education
Providence College
Business
Lea Bishop's Interactive Intelligence, Inc. Experience June 2007 - Present
Job Senior Technical Communicator and Team Lead at Interactive Intelligence, Inc
Industry Computer Software
Experience
Interactive Intelligence, Inc June 2007 - Present
Eli LIlly and Company June 2002 - June 2007
Software Artistry 1994 - 2002
Tivoli Systems 1998 - 2000
Zenith Data Systems 1985 - 1987
Skills
SharePoint, Agile Methodologies, Technical Documentation, Requirements Analysis, SnagIt, Technical Writing, Visio, Software Documentation, XML, Project Management, Technical Communication, DITA, RoboHelp, Software Development
Education
Purdue University
Interactive Intelligence, Inc June 2007 - Present
Eli LIlly and Company June 2002 - June 2007
Software Artistry 1994 - 2002
Tivoli Systems 1998 - 2000
Zenith Data Systems 1985 - 1987
Skills
SharePoint, Agile Methodologies, Technical Documentation, Requirements Analysis, SnagIt, Technical Writing, Visio, Software Documentation, XML, Project Management, Technical Communication, DITA, RoboHelp, Software Development
Education
Purdue University
Peter Gustafson Peter Gustafson's Interactive Intelligence, Inc. Experience 2006 - 2007
Job GM, Kaslo Hotel
Industry Hospitality
Experience
Kaslo Hotel October 2007 - Present
ININ 2006 - 2008
Interactive Intelligence, Inc. 2006 - 2007
DHS 2004 - 2006
Skills
Management, Project Management, Team Building, Team Leadership, Customer Service, Operations Management, Vendor Management, Leadership, Strategic Planning, Budgets, Program Management, Training, Active Directory, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Change Management, Contract Negotiation, Disaster Recovery, Employee Training, Event Management, ITIL, Integration, IT Management, Employee Relations, PMP, Networking, Negotiation, Microsoft Office, Microsoft Exchange, Process Improvement, PowerPoint, Performance Management, Network Administration, Project Planning, Recruiting, Requirements Analysis, Resource Management, SharePoint, Software Documentation, Software Project..., System Administration, Team Management, Troubleshooting, Windows, Windows Server
Education
University of Nevada-Reno 1988 — 1995
Master of Business Administration (MBA), Computer and Information Sciences and Support Services
University of Nevada-Reno
Bachelor's degree, Human Resources Management and Services
Kaslo Hotel October 2007 - Present
ININ 2006 - 2008
Interactive Intelligence, Inc. 2006 - 2007
DHS 2004 - 2006
Skills
Management, Project Management, Team Building, Team Leadership, Customer Service, Operations Management, Vendor Management, Leadership, Strategic Planning, Budgets, Program Management, Training, Active Directory, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Change Management, Contract Negotiation, Disaster Recovery, Employee Training, Event Management, ITIL, Integration, IT Management, Employee Relations, PMP, Networking, Negotiation, Microsoft Office, Microsoft Exchange, Process Improvement, PowerPoint, Performance Management, Network Administration, Project Planning, Recruiting, Requirements Analysis, Resource Management, SharePoint, Software Documentation, Software Project..., System Administration, Team Management, Troubleshooting, Windows, Windows Server
Education
University of Nevada-Reno 1988 — 1995
Master of Business Administration (MBA), Computer and Information Sciences and Support Services
University of Nevada-Reno
Bachelor's degree, Human Resources Management and Services
Steve Goodwin's Interactive Intelligence, Inc. Experience December 2009 - February 2012
Job Sr. IT Support Services Specialist at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence February 2014 - Present
Interactive Intelligence December 2012 - February 2014
Interactive Intelligence February 2012 - December 2012
Interactive Intelligence, Inc. December 2009 - February 2012
Interactive Intelligence, Inc. June 2008 - December 2009
Interactive Intelligence, Inc. December 2000 - June 2008
Seurat Company / Allegiant Technology Group November 1999 - December 2000
XJD Coporation May 1999 - November 1999
Indiana State University July 1995 - May 1999
Indiana State University 1995 - 1999
Skills
Microsoft Exchange, Windows Server, Servers, Troubleshooting, Networking, Operating Systems, VoIP, Hardware, OS X, Office 2013, PureCloud, Computer Hardware, Windows 8, Windows, TCP/IP, Windows 7, Remote Access, PC Anywhere, Help Desk Support, Windows Vista, Software Documentation, Blackberry Enterprise..., Software Installation, Routers, FTP, McAfee, Call Centers, Information Technology, System Deployment, Active Directory, Software, Testing, Data Center, Spyware, VPN, VMware, Windows 2000, XP, Windows 95, Cisco VPN, Terminal Services, Windows NT, Microsoft Office Xp, Office 2010, Mac OS X, Telnet, Spiceworks, GoToMeeting, GoToAssist, Service-Now
Education
Indiana State University 1995 — 1999
BS, MIS
Indiana State University - School of Business 1995 — 1999
Bachelor's degree, Management Information Systems
Interactive Intelligence February 2014 - Present
Interactive Intelligence December 2012 - February 2014
Interactive Intelligence February 2012 - December 2012
Interactive Intelligence, Inc. December 2009 - February 2012
Interactive Intelligence, Inc. June 2008 - December 2009
Interactive Intelligence, Inc. December 2000 - June 2008
Seurat Company / Allegiant Technology Group November 1999 - December 2000
XJD Coporation May 1999 - November 1999
Indiana State University July 1995 - May 1999
Indiana State University 1995 - 1999
Skills
Microsoft Exchange, Windows Server, Servers, Troubleshooting, Networking, Operating Systems, VoIP, Hardware, OS X, Office 2013, PureCloud, Computer Hardware, Windows 8, Windows, TCP/IP, Windows 7, Remote Access, PC Anywhere, Help Desk Support, Windows Vista, Software Documentation, Blackberry Enterprise..., Software Installation, Routers, FTP, McAfee, Call Centers, Information Technology, System Deployment, Active Directory, Software, Testing, Data Center, Spyware, VPN, VMware, Windows 2000, XP, Windows 95, Cisco VPN, Terminal Services, Windows NT, Microsoft Office Xp, Office 2010, Mac OS X, Telnet, Spiceworks, GoToMeeting, GoToAssist, Service-Now
Education
Indiana State University 1995 — 1999
BS, MIS
Indiana State University - School of Business 1995 — 1999
Bachelor's degree, Management Information Systems
Stephanie Gilbert's Interactive Intelligence, Inc. Experience December 2004 - December 2008
Job Tech TAP Extraordinaire, CaaS CORE I Cloud Infrastructure at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence December 2013 - Present
iCBallers, Inc January 2009 - Present
Computer Task Group April 2011 - December 2013
Pinstripe September 2010 - March 2011
Cummins May 2010 - September 2010
Interactive Intelligence, Inc. December 2004 - December 2008
Providyn August 2004 - December 2004
Computer Task Group July 2002 - August 2004
Adecco TAD Technical 1998 - 2000
Skills
Employee Benefits, Networking, Product Management, Business Process Design, Sales Engineering, Engineers, Network Architecture, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Recruiting, Sourcing, Vendor Management, Internet Recruiting, Talent Management, Contract Recruitment, Sales, Human Resources, CRM, Call Centers, SaaS, Permanent Placement, Training, Marketing, Management, Benefits Negotiation, Temporary Placement, Screening, Employee Relations, Strategy, Cold Calling, Professional Services, Hiring, Coaching, Staffing Services, College Recruiting, Information Technology, Screening Resumes, Search, Interviews, Cloud Computing, Consulting, Leadership, IT Recruitment, Project Management, Team Leadership, Strategic Planning, Account Management, Process Improvement, Salesforce.com
Education
St. Joseph's College (IN) 1992 — 1995
BS, Psychology
Indiana University Bloomington 1993 — 1994
BS, Psychology
Indiana University Bloomington
Interactive Intelligence December 2013 - Present
iCBallers, Inc January 2009 - Present
Computer Task Group April 2011 - December 2013
Pinstripe September 2010 - March 2011
Cummins May 2010 - September 2010
Interactive Intelligence, Inc. December 2004 - December 2008
Providyn August 2004 - December 2004
Computer Task Group July 2002 - August 2004
Adecco TAD Technical 1998 - 2000
Skills
Employee Benefits, Networking, Product Management, Business Process Design, Sales Engineering, Engineers, Network Architecture, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Recruiting, Sourcing, Vendor Management, Internet Recruiting, Talent Management, Contract Recruitment, Sales, Human Resources, CRM, Call Centers, SaaS, Permanent Placement, Training, Marketing, Management, Benefits Negotiation, Temporary Placement, Screening, Employee Relations, Strategy, Cold Calling, Professional Services, Hiring, Coaching, Staffing Services, College Recruiting, Information Technology, Screening Resumes, Search, Interviews, Cloud Computing, Consulting, Leadership, IT Recruitment, Project Management, Team Leadership, Strategic Planning, Account Management, Process Improvement, Salesforce.com
Education
St. Joseph's College (IN) 1992 — 1995
BS, Psychology
Indiana University Bloomington 1993 — 1994
BS, Psychology
Indiana University Bloomington
Jason Borneman's Interactive Intelligence, Inc. Experience February 2001 - June 2001
Job
Industry Computer Software
Experience
Salesforce August 2010 - Present
Blackboard October 2008 - August 2010
Double-Take Software, Inc. January 2002 - October 2008
Interactive Intelligence, Inc February 2001 - June 2001
Tivoli Systems February 2000 - August 2000
Tivoli Systems May 1999 - August 1999
Corepoint July 1998 - November 1998
Tivoli Systems May 1998 - July 1998
Software Artistry, Inc. May 1997 - August 1997
Skills
Visual Studio, SQL, C#, Perl, Selenium, Performance Testing, Automated Software..., HTML, Java, JavaScript, Scrum, WebDriver, Visual Studio Team..., Unit Testing, Agile Testing, Ruby, Cucumber, Behavior Driven...
Education
Rose-Hulman Institute of Technology 1996 — 2001
Double major in Computer Science and Economics, Computer Science, Economics
Salesforce August 2010 - Present
Blackboard October 2008 - August 2010
Double-Take Software, Inc. January 2002 - October 2008
Interactive Intelligence, Inc February 2001 - June 2001
Tivoli Systems February 2000 - August 2000
Tivoli Systems May 1999 - August 1999
Corepoint July 1998 - November 1998
Tivoli Systems May 1998 - July 1998
Software Artistry, Inc. May 1997 - August 1997
Skills
Visual Studio, SQL, C#, Perl, Selenium, Performance Testing, Automated Software..., HTML, Java, JavaScript, Scrum, WebDriver, Visual Studio Team..., Unit Testing, Agile Testing, Ruby, Cucumber, Behavior Driven...
Education
Rose-Hulman Institute of Technology 1996 — 2001
Double major in Computer Science and Economics, Computer Science, Economics
Nushin Samii's Interactive Intelligence, Inc. Experience January 2001 - March 2006
Job Manager, Huron Consulting Group
Industry Hospital & Health Care
Experience
Huron Consulting Group April 2014 - Present
Benefitdecisions, Inc. August 2010 - March 2014
NS Consulting August 2010 - March 2014
Womenetics August 2011 - December 2011
Action for Healthy Kids September 2010 - July 2011
Madison Clark Group, LLC April 2007 - August 2010
Transwestern March 2006 - March 2007
Interactive Intelligence, Inc. January 2001 - March 2006
Interactive Intelligence, Inc. January 2001 - September 2003
Siemens Information & Communication Networks, Inc June 1996 - December 1999
Skills
Business Development, Strategy, Account Management, CRM, Marketing, Management, Leadership, Event Management, Project Management, Nonprofits, Sales, Strategic Planning, New Business Development, Fundraising, Marketing Strategy, Public Speaking, Real Estate, Research, Social Networking, Marketing Communications, Public Relations, Solid Presentation..., Microsoft Office, Sitecore, Team Building, SharePoint, Competitive Intelligence, Healthcare, Integrated Marketing, Salesforce.com, Social Media Marketing, Digital Marketing, E-newsletter, Email Marketing
Education
University of New Haven, MBA 1989 — 1991
MBA, Marketing
Albion College 1984 — 1988
BA, Economics and Speech Communication
Huron Consulting Group April 2014 - Present
Benefitdecisions, Inc. August 2010 - March 2014
NS Consulting August 2010 - March 2014
Womenetics August 2011 - December 2011
Action for Healthy Kids September 2010 - July 2011
Madison Clark Group, LLC April 2007 - August 2010
Transwestern March 2006 - March 2007
Interactive Intelligence, Inc. January 2001 - March 2006
Interactive Intelligence, Inc. January 2001 - September 2003
Siemens Information & Communication Networks, Inc June 1996 - December 1999
Skills
Business Development, Strategy, Account Management, CRM, Marketing, Management, Leadership, Event Management, Project Management, Nonprofits, Sales, Strategic Planning, New Business Development, Fundraising, Marketing Strategy, Public Speaking, Real Estate, Research, Social Networking, Marketing Communications, Public Relations, Solid Presentation..., Microsoft Office, Sitecore, Team Building, SharePoint, Competitive Intelligence, Healthcare, Integrated Marketing, Salesforce.com, Social Media Marketing, Digital Marketing, E-newsletter, Email Marketing
Education
University of New Haven, MBA 1989 — 1991
MBA, Marketing
Albion College 1984 — 1988
BA, Economics and Speech Communication
Ryan Nowacki Ryan Nowacki's Interactive Intelligence, Inc. Experience March 2000 - March 2010
Job Principal Solutions Consultant at Salesforce.com
Industry Information Technology and Services
Experience
Salesforce.com November 2010 - Present
Actuate March 2010 - November 2010
Interactive Intelligence, Inc. March 2000 - March 2010
Provident Central Credit Union March 1999 - March 2000
Techmar 1997 - 1999
State Of California December 1994 - December 1996
Skills
Call Center, Salesforce.com, VoIP, Pre-sales, SaaS, CTI, Workforce Management, SIP, RTP, Business Process..., ACD, IVR, Business Process..., Speech Analytics, CSAT, Telephony, Call Centers, Professional Services, Contact Centers, Telecommunications, Cloud Computing, Sales Engineering, Enterprise Software, Unified Communications, IP PBX, Strategy, Data Center, Contact Center..., Management, Avaya, Mobile Devices, Customer Support, CRM, Customer Experience, Integration, Outsourcing, Lead Generation, Managed Services, Sales Process
Education
Dale Carnegie Management Training 1999 — 2000
California Polytechnic State University-San Luis Obispo 1994 — 1997
BS, Business MIS
Salesforce.com November 2010 - Present
Actuate March 2010 - November 2010
Interactive Intelligence, Inc. March 2000 - March 2010
Provident Central Credit Union March 1999 - March 2000
Techmar 1997 - 1999
State Of California December 1994 - December 1996
Skills
Call Center, Salesforce.com, VoIP, Pre-sales, SaaS, CTI, Workforce Management, SIP, RTP, Business Process..., ACD, IVR, Business Process..., Speech Analytics, CSAT, Telephony, Call Centers, Professional Services, Contact Centers, Telecommunications, Cloud Computing, Sales Engineering, Enterprise Software, Unified Communications, IP PBX, Strategy, Data Center, Contact Center..., Management, Avaya, Mobile Devices, Customer Support, CRM, Customer Experience, Integration, Outsourcing, Lead Generation, Managed Services, Sales Process
Education
Dale Carnegie Management Training 1999 — 2000
California Polytechnic State University-San Luis Obispo 1994 — 1997
BS, Business MIS
Kim Hays's Interactive Intelligence, Inc. Experience April 2007 - Present
Job Corporate Paralegal/Team Lead at Interactive Intelligence, Inc.
Industry Computer Software
Experience
Interactive Intelligence, Inc. April 2007 - Present
Cohen Garelick & Glazier April 2006 - April 2007
Church Church Hittle & Antrim September 2005 - May 2006
Robinson Wolenty & Young 2002 - 2005
Skills
Contract Management, Negotiation, Legal Writing, Intellectual Property, Licensing, Management, Mergers & Acquisitions, Strategy, Trademarks, Copyright Registration, Corporate Law, Estate Planning, Litigation, Patents, Telecommunications, SaaS
Education
Indiana University Bloomington
Bachelor of Arts (BA), Arts & Humanities
Interactive Intelligence, Inc. April 2007 - Present
Cohen Garelick & Glazier April 2006 - April 2007
Church Church Hittle & Antrim September 2005 - May 2006
Robinson Wolenty & Young 2002 - 2005
Skills
Contract Management, Negotiation, Legal Writing, Intellectual Property, Licensing, Management, Mergers & Acquisitions, Strategy, Trademarks, Copyright Registration, Corporate Law, Estate Planning, Litigation, Patents, Telecommunications, SaaS
Education
Indiana University Bloomington
Bachelor of Arts (BA), Arts & Humanities
Mayna Jayanti Mayna Jayanti's Interactive Intelligence, Inc. Experience September 2000 - June 2004
Job Public Sector Sales Development Manager at ADTRAN
Industry Telecommunications
Experience
ADTRAN April 2011 - Present
Interactive Intelligence January 2007 - March 2011
Vonexus, Inc (Interactive Intelligence's company) July 2004 - December 2006
Interactive Intelligence, Inc September 2000 - June 2004
PricewaterhouseCoopers May 1998 - December 1998
CMG Worldwide September 1996 - February 1998
Skills
Telecommunications, Partner Management, Negotiation, Operations Management, Proposal Writing, Supply Chain Management, Unified Communications, Channel, Solution Selling, SaaS, Cloud Computing, VoIP, Managed Services, Channel Partners, Salesforce.com, Direct Sales, Strategic Partnerships, Account Management, Product Management, Telephony, Strategic Planning, Wireless, Management, Sales Management, Sales Process, Sales Operations, Business Development, Strategy, Enterprise Software, Building Relationships, Program Management, CRM, Teamwork, Lead Generation, Security, Business Planning, Go-to-market Strategy, Sales Enablement, SIP Trunking, Sales
Education
IAE FRANCE - Écoles Universitaires de Management 2000 — 2001
DESS, International Management
University of Indonesia 1991 — 1996
Bachelor, Accounting
ADTRAN April 2011 - Present
Interactive Intelligence January 2007 - March 2011
Vonexus, Inc (Interactive Intelligence's company) July 2004 - December 2006
Interactive Intelligence, Inc September 2000 - June 2004
PricewaterhouseCoopers May 1998 - December 1998
CMG Worldwide September 1996 - February 1998
Skills
Telecommunications, Partner Management, Negotiation, Operations Management, Proposal Writing, Supply Chain Management, Unified Communications, Channel, Solution Selling, SaaS, Cloud Computing, VoIP, Managed Services, Channel Partners, Salesforce.com, Direct Sales, Strategic Partnerships, Account Management, Product Management, Telephony, Strategic Planning, Wireless, Management, Sales Management, Sales Process, Sales Operations, Business Development, Strategy, Enterprise Software, Building Relationships, Program Management, CRM, Teamwork, Lead Generation, Security, Business Planning, Go-to-market Strategy, Sales Enablement, SIP Trunking, Sales
Education
IAE FRANCE - Écoles Universitaires de Management 2000 — 2001
DESS, International Management
University of Indonesia 1991 — 1996
Bachelor, Accounting
Colin Beckley's Interactive Intelligence, Inc. Experience December 2011 - February 2012
Job Principal Engineer, Support
Industry Information Technology and Services
Experience
Interactive Intelligence August 2014 - Present
Interactive Intelligence November 2013 - August 2014
Interactive Intelligence August 2012 - November 2013
Interactive Intelligence Inc. December 2011 - February 2012
Purdue University January 2008 - December 2011
Interactive Intelligence May 2011 - August 2011
PDF, Inc. January 2005 - July 2007
Skills
Troubleshooting, Networking, Software support, SIP, Call Center Software, Speech Recognition, Text-to-Speech, VXML, Nuance
Education
Purdue University 2007 — 2012
Bachelors, Computer & Information Technology with a concentration in Network Engineering Technology
Interactive Intelligence August 2014 - Present
Interactive Intelligence November 2013 - August 2014
Interactive Intelligence August 2012 - November 2013
Interactive Intelligence Inc. December 2011 - February 2012
Purdue University January 2008 - December 2011
Interactive Intelligence May 2011 - August 2011
PDF, Inc. January 2005 - July 2007
Skills
Troubleshooting, Networking, Software support, SIP, Call Center Software, Speech Recognition, Text-to-Speech, VXML, Nuance
Education
Purdue University 2007 — 2012
Bachelors, Computer & Information Technology with a concentration in Network Engineering Technology
Jan (Jan Flamion) Mewhinney's Interactive Intelligence, Inc. Experience May 2007 - Present
Job
Industry Computer Software
Experience
Interactive Intelligence, Inc May 2007 - Present
Interactive Intelligence November 2000 - April 2007
Software Synergy - Theoris 1996 - 2000
Belcan 1994 - 1996
Skills
Technical Recruiting, Applicant Tracking..., Talent Acquisition, SaaS, Call Center, Onboarding, Recruiting, Professional Services, Vendor Management, Talent Management, Cloud Computing, HRIS, .NET, Salesforce.com, Human Resources, Management, CRM, Leadership, Selling, Call Centers, Enterprise Software, Sourcing, SDLC, College Recruiting, Cold Calling, Networking, Team Leadership, Business Development, Process Improvement, Direct Sales, Information Technology, Contract Recruitment, Consulting, Performance Management, Interviews
Education
Indiana University Bloomington 1984 — 1988
BS, Apparel Merchandising and Marketing
South Knox 1980 — 1984
Interactive Intelligence, Inc May 2007 - Present
Interactive Intelligence November 2000 - April 2007
Software Synergy - Theoris 1996 - 2000
Belcan 1994 - 1996
Skills
Technical Recruiting, Applicant Tracking..., Talent Acquisition, SaaS, Call Center, Onboarding, Recruiting, Professional Services, Vendor Management, Talent Management, Cloud Computing, HRIS, .NET, Salesforce.com, Human Resources, Management, CRM, Leadership, Selling, Call Centers, Enterprise Software, Sourcing, SDLC, College Recruiting, Cold Calling, Networking, Team Leadership, Business Development, Process Improvement, Direct Sales, Information Technology, Contract Recruitment, Consulting, Performance Management, Interviews
Education
Indiana University Bloomington 1984 — 1988
BS, Apparel Merchandising and Marketing
South Knox 1980 — 1984
Ron Mumaw, CFM's Interactive Intelligence, Inc. Experience January 2012 - Present
Job Director of Facilities and Operations
Industry Telecommunications
Experience
Interactive Intelligence, Inc. January 2012 - Present
WellPoint November 2008 - January 2012
Education
Purdue University 1982 — 1986
BA
Interactive Intelligence, Inc. January 2012 - Present
WellPoint November 2008 - January 2012
Education
Purdue University 1982 — 1986
BA
Eleanor Wynn's Interactive Intelligence, Inc. Experience January 1988 - September 2000
Job Adjunct Instructor Portland State University; Organizational Consultant, Social Analytics LLC
Industry Research
Experience
Ronin Institute February 2013 - Present
Computation Institute, University of Chicago and CAASS Center, Argonne National Laboratory June 2012 - September 2012
Intel Corporation March 2000 - January 2011
Interactive Intelligence, Inc January 1988 - September 2000
NorTel Labs January 1980 - January 1984
Xerox Palo Alto Research Center June 1976 - October 1980
Skills
Emerging Technologies, Statistical Modeling, Operations Research, Human Computer..., Ethnography, Machine Learning, Software Engineering, Simulations, Algorithms, Software Development, Artificial Intelligence, Strategy, Data Mining, Analysis, Leadership, Mobile Devices, Change Management, Management, Embedded Systems, Software Design, System Architecture, Optimization, Data Analysis, Physics, Social Network Analysis, Signal Processing, Pattern Recognition, Computer Vision, Image Processing, Research, Cross-cultural Research, Program Management, Qualitative Research
Education
University of California, Berkeley 1974 — 1979
PhD, linguistic anthropology, social interaction
Sarah Lawrence College
BA, everything
Ronin Institute February 2013 - Present
Computation Institute, University of Chicago and CAASS Center, Argonne National Laboratory June 2012 - September 2012
Intel Corporation March 2000 - January 2011
Interactive Intelligence, Inc January 1988 - September 2000
NorTel Labs January 1980 - January 1984
Xerox Palo Alto Research Center June 1976 - October 1980
Skills
Emerging Technologies, Statistical Modeling, Operations Research, Human Computer..., Ethnography, Machine Learning, Software Engineering, Simulations, Algorithms, Software Development, Artificial Intelligence, Strategy, Data Mining, Analysis, Leadership, Mobile Devices, Change Management, Management, Embedded Systems, Software Design, System Architecture, Optimization, Data Analysis, Physics, Social Network Analysis, Signal Processing, Pattern Recognition, Computer Vision, Image Processing, Research, Cross-cultural Research, Program Management, Qualitative Research
Education
University of California, Berkeley 1974 — 1979
PhD, linguistic anthropology, social interaction
Sarah Lawrence College
BA, everything
Jeremy Griggs, PMP's Interactive Intelligence, Inc. Experience January 2008 - November 2012
Job Program Manager, PMO at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence January 2013 - Present
Interactive Intelligence January 2012 - January 2013
Interactive Intelligence Inc. January 2008 - November 2012
Omnilink Systems Inc. March 2007 - January 2008
Method IQ August 2005 - March 2007
Method IQ April 2004 - August 2005
Combest Inc. April 1997 - April 2004
Skills
Program Management, Project Management, PMP, Process Improvement, Contact Center..., Strategy, Strategic Planning, Project Scope..., Risk Analysis, CRM, Key Stakeholder..., System..., SDLC, Leadership, Budget Management, Telecommunications, Call Center, Management, SaaS, Business Analysis, Call Centers, Cross-functional Team..., Data Center, VoIP, Professional Services, Vendor Management, Unified Communications
Education
Villanova University 2005 — 2006
Master Certificate Applied Project Management, Project Management
Kennesaw State University 1989 — 1996
Secondary English Education
Interactive Intelligence January 2013 - Present
Interactive Intelligence January 2012 - January 2013
Interactive Intelligence Inc. January 2008 - November 2012
Omnilink Systems Inc. March 2007 - January 2008
Method IQ August 2005 - March 2007
Method IQ April 2004 - August 2005
Combest Inc. April 1997 - April 2004
Skills
Program Management, Project Management, PMP, Process Improvement, Contact Center..., Strategy, Strategic Planning, Project Scope..., Risk Analysis, CRM, Key Stakeholder..., System..., SDLC, Leadership, Budget Management, Telecommunications, Call Center, Management, SaaS, Business Analysis, Call Centers, Cross-functional Team..., Data Center, VoIP, Professional Services, Vendor Management, Unified Communications
Education
Villanova University 2005 — 2006
Master Certificate Applied Project Management, Project Management
Kennesaw State University 1989 — 1996
Secondary English Education
Josh Bohannon's Interactive Intelligence, Inc. Experience August 2005 - July 2006
Job Technical Expert at Walmart
Industry Telecommunications
Experience
Walmart November 2014 - Present
Walmart July 2011 - October 2014
Wal-Mart Stores, Inc. July 2006 - July 2011
Interactive Intelligence, Inc. August 2005 - July 2006
Wal-Mart Stores, Inc. June 2004 - August 2005
Southwest Baptist University 2001 - 2004
Skills
Avaya PBX, IVR, Java, Routing, Security, CTI, Telephony, Contact Centers, SIP Trunking, Avaya, Call Centers, PCI DSS, Call Routing, VXML, Voice User Interface..., Payment Industry, AES, Architecture, Call Center, Avaya IP Telephony, Avaya Aura Contact..., Cisco VoIP, SMS, Software Development, Networking, VoIP, Perl, Troubleshooting, Architectures
Education
Southwest Baptist University 2000 — 2004
Bachelor of Science
Conway 1996 — 2000
Walmart November 2014 - Present
Walmart July 2011 - October 2014
Wal-Mart Stores, Inc. July 2006 - July 2011
Interactive Intelligence, Inc. August 2005 - July 2006
Wal-Mart Stores, Inc. June 2004 - August 2005
Southwest Baptist University 2001 - 2004
Skills
Avaya PBX, IVR, Java, Routing, Security, CTI, Telephony, Contact Centers, SIP Trunking, Avaya, Call Centers, PCI DSS, Call Routing, VXML, Voice User Interface..., Payment Industry, AES, Architecture, Call Center, Avaya IP Telephony, Avaya Aura Contact..., Cisco VoIP, SMS, Software Development, Networking, VoIP, Perl, Troubleshooting, Architectures
Education
Southwest Baptist University 2000 — 2004
Bachelor of Science
Conway 1996 — 2000
Scott Ridgway's Interactive Intelligence, Inc. Experience 2000 - 2007
Job National Account Manager, Adapt Telephony Services
Industry Telecommunications
Experience
Adapt Telephony Services, LLC February 2012 - Present
USA Funds August 2010 - February 2012
Adapt Telephony Services June 2007 - August 2010
Interactive Intelligence, Inc. 2000 - 2007
USA Group/Sallie Mae 1992 - 2000
Skills
Telephony, Telecommunications, Contact Centers, VoIP, Pre-sales, Unified Communications, SIP, IVR, Sales, Call Centers, Solution Selling, ACD, Team Leadership, Cloud Computing, CTI, Business Analysis, SaaS, Disaster Recovery, Call Center, Salesforce.com, Account Management
Education
Ball State University 1985 — 1989
Bachelor of Science, Journalism
Adapt Telephony Services, LLC February 2012 - Present
USA Funds August 2010 - February 2012
Adapt Telephony Services June 2007 - August 2010
Interactive Intelligence, Inc. 2000 - 2007
USA Group/Sallie Mae 1992 - 2000
Skills
Telephony, Telecommunications, Contact Centers, VoIP, Pre-sales, Unified Communications, SIP, IVR, Sales, Call Centers, Solution Selling, ACD, Team Leadership, Cloud Computing, CTI, Business Analysis, SaaS, Disaster Recovery, Call Center, Salesforce.com, Account Management
Education
Ball State University 1985 — 1989
Bachelor of Science, Journalism
Bob Shappell's Interactive Intelligence, Inc. Experience July 2009 - March 2013
Job Director, Technical Sales at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence March 2013 - Present
Interactive Intelligence, Inc. July 2009 - March 2013
Interactive Intelligence April 2005 - July 2009
Interactive Intelligence, Inc. March 2000 - April 2005
Skills
Unified Communications, SaaS, VoIP, Cloud Computing, Integration, Solution Selling, Cross-functional Team..., SIP, Telephony, Call Centers, Data Center, Virtualization, Business Analysis, IVR
Education
University of Michigan-Flint 1971 — 1975
St. Michael, Flint, MI
Interactive Intelligence March 2013 - Present
Interactive Intelligence, Inc. July 2009 - March 2013
Interactive Intelligence April 2005 - July 2009
Interactive Intelligence, Inc. March 2000 - April 2005
Skills
Unified Communications, SaaS, VoIP, Cloud Computing, Integration, Solution Selling, Cross-functional Team..., SIP, Telephony, Call Centers, Data Center, Virtualization, Business Analysis, IVR
Education
University of Michigan-Flint 1971 — 1975
St. Michael, Flint, MI
Benjamin Fuhr's Interactive Intelligence, Inc. Experience March 2008 - Present
Job Sr. IT Operations Engineer, VoIP
Industry Information Technology and Services
Experience
Interactive Intelligence, Inc. March 2008 - Present
Fuji Film Medical Systems 2006 - March 2008
Skills
Windows Server, IVR, VoIP, TCP/IP, SIP, Cloud Computing, Troubleshooting, Software Development, Servers, Virtualization, Integration, .NET, Microsoft SQL Server, SQL, Linux, Agile Methodologies, VMware, IP, Software Deployment, IIS, RTP, Wireshark, Unified Communications, MPLS
Education
Indiana University Bloomington 2000 — 2004
Bachelor of Informatics, Human Computer Interaction
Interactive Intelligence, Inc. March 2008 - Present
Fuji Film Medical Systems 2006 - March 2008
Skills
Windows Server, IVR, VoIP, TCP/IP, SIP, Cloud Computing, Troubleshooting, Software Development, Servers, Virtualization, Integration, .NET, Microsoft SQL Server, SQL, Linux, Agile Methodologies, VMware, IP, Software Deployment, IIS, RTP, Wireshark, Unified Communications, MPLS
Education
Indiana University Bloomington 2000 — 2004
Bachelor of Informatics, Human Computer Interaction
Colin Fraizer's Interactive Intelligence, Inc. Experience December 2006 - Present
Job Director of Product Development at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence December 2009 - Present
Interactive Intelligence, Inc. December 2006 - Present
Education
Indiana University - Kelley School of Business 2006 — 2007
MBA, Finance
Indiana University Bloomington 1986 — 1995
Interactive Intelligence December 2009 - Present
Interactive Intelligence, Inc. December 2006 - Present
Education
Indiana University - Kelley School of Business 2006 — 2007
MBA, Finance
Indiana University Bloomington 1986 — 1995
Corey Bischoff's Interactive Intelligence, Inc. Experience June 2007 - March 2010
Job Vice President, Sales Operations (North America) at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence February 2014 - Present
Interactive Intelligence January 2013 - February 2014
Interactive Intelligence March 2010 - January 2013
Interactive Intelligence, Inc June 2007 - March 2010
Forethought Financial Services, Inc. 2002 - 2007
Forethought 2002 - 2007
Skills
Business Intelligence, Active Directory, CTI, Call Center, Call Centers, Cisco Technologies, Cloud Computing, Contact Centers, Data Center, Disaster Recovery, Enterprise Software, IVR, Integration, Managed Services, Management, Microsoft SQL Server, Process Improvement, Professional Services, SIP, SaaS, Sales, Sales Operations, Software Development, Solution Selling, Telecommunications, Telephony, Unified Communications, Unified Messaging, Virtualization, Visio, VoIP, ACD
Education
Ball State University
Purdue University
Interactive Intelligence February 2014 - Present
Interactive Intelligence January 2013 - February 2014
Interactive Intelligence March 2010 - January 2013
Interactive Intelligence, Inc June 2007 - March 2010
Forethought Financial Services, Inc. 2002 - 2007
Forethought 2002 - 2007
Skills
Business Intelligence, Active Directory, CTI, Call Center, Call Centers, Cisco Technologies, Cloud Computing, Contact Centers, Data Center, Disaster Recovery, Enterprise Software, IVR, Integration, Managed Services, Management, Microsoft SQL Server, Process Improvement, Professional Services, SIP, SaaS, Sales, Sales Operations, Software Development, Solution Selling, Telecommunications, Telephony, Unified Communications, Unified Messaging, Virtualization, Visio, VoIP, ACD
Education
Ball State University
Purdue University
Carol Bohney's Interactive Intelligence, Inc. Experience January 2005 - Present
Job QA Engineer at Interactive Intelligence, Inc.
Industry Computer Software
Experience
Interactive Intelligence, Inc. January 2005 - Present
Education
Purdue University 1984 — 1989
Interactive Intelligence, Inc. January 2005 - Present
Education
Purdue University 1984 — 1989
JEFFREY T. BOND's Interactive Intelligence, Inc. Experience May 2000 - June 2012
Job Contact Center Expert, Call Center Consulting, Customer Experience Specialist, Cloud Communications Advocate
Industry Computer Software
Experience
Adapt Telephony Services, LLC October 2012 - Present
Interactive Intelligence, Inc May 2000 - June 2012
Inter-Tel 1996 - 1999
Fujitsu Business Communications Systems 1995 - 1996
Aetna 1990 - 1994
Skills
Call Center, Unified Communications, SaaS, Workforce Management, Solution Selling, SIP, VoIP, Vendor Management, Channel, Salesforce.com, Cloud Computing, IVR, Direct Sales, Sales Engineering, Team Leadership, Telecommunications, Professional Services, Managed Services, Lead Generation, Account Management, Process Automation, Speech Analytics, Call Centers, CTI, Contact Centers, Telephony, Outsourcing, ACD, IP PBX, Leadership, Enterprise Software, Sales, IP, Product Management, Pre-sales, Unified Messaging, Sales Process
Education
Trinity College-Hartford 1991 — 1993
Economics of Finance
Eastern Connecticut State University 1985 — 1989
Bachelor of Arts (B.A.), Economics
Adapt Telephony Services, LLC October 2012 - Present
Interactive Intelligence, Inc May 2000 - June 2012
Inter-Tel 1996 - 1999
Fujitsu Business Communications Systems 1995 - 1996
Aetna 1990 - 1994
Skills
Call Center, Unified Communications, SaaS, Workforce Management, Solution Selling, SIP, VoIP, Vendor Management, Channel, Salesforce.com, Cloud Computing, IVR, Direct Sales, Sales Engineering, Team Leadership, Telecommunications, Professional Services, Managed Services, Lead Generation, Account Management, Process Automation, Speech Analytics, Call Centers, CTI, Contact Centers, Telephony, Outsourcing, ACD, IP PBX, Leadership, Enterprise Software, Sales, IP, Product Management, Pre-sales, Unified Messaging, Sales Process
Education
Trinity College-Hartford 1991 — 1993
Economics of Finance
Eastern Connecticut State University 1985 — 1989
Bachelor of Arts (B.A.), Economics
Kim Kean's Interactive Intelligence, Inc. Experience February 2012 - Present
Job VP, Human Resources at Interactive Intelligence, Inc.
Industry Computer Software
Experience
Interactive Intelligence, Inc. February 2012 - Present
Aprimo, Inc. March 2008 - February 2012
Aprimo, Inc. February 2006 - March 2008
IBM (Armonk, NY) 2004 - 2006
IBM (Tucson, AZ) 2002 - 2004
IBM (San Jose, CA) 2000 - 2002
Software Artistry, Inc. 1988 - 2000
Tivoli Systems (IBM) 1998 - 1999
Skills
HRIS, Talent Management, Employee Relations, Compensation, Workforce Planning, Employee Benefits, Performance Management, Human Resources, Personnel Management, Management, Deferred Compensation, Onboarding, Strategic Planning, Recruiting, Mergers & Acquisitions, Payroll, Organizational Design, Program Management, Talent Acquisition, College Recruiting, Benefits Administration, Employee Engagement, Succession Planning, Organizational..., Leadership, Strategic HR
Education
Indiana University Bloomington 1980 — 1983
Business Management & Administration
Ben Davis School High School
HS Diploma
Interactive Intelligence, Inc. February 2012 - Present
Aprimo, Inc. March 2008 - February 2012
Aprimo, Inc. February 2006 - March 2008
IBM (Armonk, NY) 2004 - 2006
IBM (Tucson, AZ) 2002 - 2004
IBM (San Jose, CA) 2000 - 2002
Software Artistry, Inc. 1988 - 2000
Tivoli Systems (IBM) 1998 - 1999
Skills
HRIS, Talent Management, Employee Relations, Compensation, Workforce Planning, Employee Benefits, Performance Management, Human Resources, Personnel Management, Management, Deferred Compensation, Onboarding, Strategic Planning, Recruiting, Mergers & Acquisitions, Payroll, Organizational Design, Program Management, Talent Acquisition, College Recruiting, Benefits Administration, Employee Engagement, Succession Planning, Organizational..., Leadership, Strategic HR
Education
Indiana University Bloomington 1980 — 1983
Business Management & Administration
Ben Davis School High School
HS Diploma
Kevin Conaty's Interactive Intelligence, Inc. Experience April 2007 - October 2008
Job Sales Professional
Industry Telecommunications
Experience
XO Communications December 2008 - December 2009
INTERACTIVE INTELLIGENCE, INC April 2007 - October 2008
2006REYNOLDS & REYNOLDS April 2006 - November 2006
PAETEC COMMUNICATIONS September 2005 - April 2006
ADP Dealer Services October 2003 - July 2005
CHADDS FORD January 2003 - October 2003
MCI Worldcom January 1997 - December 2002
MCI/MCI Worldcom 1996 - 2001
AT&T March 1994 - December 1996
SPRINT BUSINESS October 1991 - November 1993
Skills
Selling, Cloud Computing, Channel, Sales Operations, Direct Sales, Telecommunications, Contract Negotiation, IP, Management, Sales, Sales Presentations, Solution Selling, VoIP
Education
Haddon Heights High school 1971 — 1975
The Ohio State University
Psychology
XO Communications December 2008 - December 2009
INTERACTIVE INTELLIGENCE, INC April 2007 - October 2008
2006REYNOLDS & REYNOLDS April 2006 - November 2006
PAETEC COMMUNICATIONS September 2005 - April 2006
ADP Dealer Services October 2003 - July 2005
CHADDS FORD January 2003 - October 2003
MCI Worldcom January 1997 - December 2002
MCI/MCI Worldcom 1996 - 2001
AT&T March 1994 - December 1996
SPRINT BUSINESS October 1991 - November 1993
Skills
Selling, Cloud Computing, Channel, Sales Operations, Direct Sales, Telecommunications, Contract Negotiation, IP, Management, Sales, Sales Presentations, Solution Selling, VoIP
Education
Haddon Heights High school 1971 — 1975
The Ohio State University
Psychology
Doug Wampler's Interactive Intelligence, Inc. Experience January 1997 - Present
Job Senior Manager, Testing Group at Interactive Intelligence, Inc.
Industry Computer Software
Experience
Interactive Intelligence, Inc. January 1997 - Present
Software Artistry, Inc. 1996 - 1997
Skills
Software Development, Agile Methodologies, IVR, Cloud Computing, SaaS, Requirements Analysis, Test Automation, Integration, Software Project..., Telecommunications, .NET, SharePoint, SDLC, SIP, Enterprise Software, VoIP, C#, Microsoft SQL Server, Unix, Pre-sales, Scrum, SQL, Testing, Software Engineering, Professional Services
Education
Chapman University 1988 — 1992
BS, Computer Information Systems
Interactive Intelligence, Inc. January 1997 - Present
Software Artistry, Inc. 1996 - 1997
Skills
Software Development, Agile Methodologies, IVR, Cloud Computing, SaaS, Requirements Analysis, Test Automation, Integration, Software Project..., Telecommunications, .NET, SharePoint, SDLC, SIP, Enterprise Software, VoIP, C#, Microsoft SQL Server, Unix, Pre-sales, Scrum, SQL, Testing, Software Engineering, Professional Services
Education
Chapman University 1988 — 1992
BS, Computer Information Systems
Mun Hsia Moo's Interactive Intelligence, Inc. Experience June 2013 - Present
Job Implementation Consultant at Interactive Intelligence Inc
Industry Information Technology and Services
Experience
Interactive Intelligence Inc June 2013 - Present
Hewlett-Packard November 2012 - June 2013
IBM Malaysia October 2010 - October 2012
Interactive Intelligence Inc. March 2008 - October 2010
E2 Power Sdn Bhd (Operations &Technology arms of OCBC (M) Berhad) August 2007 - March 2008
Trisilco Radiance Communications Sdn Bhd September 2003 - August 2007
Skills
Telephony Systems, Contact Centre, Unified Communications, Contact Centers, CTI, SIP, VoIP, Unified Messaging, Call Centers, Integration, Telephony, IVR, IP PBX, Troubleshooting, IP, Avaya, Cloud Computing, Professional Services, Technical Support, Telecommunications
Education
University of Lincoln 2001 — 2002
BSC (HONS), Computing and Information Systems Upper 2nd Class (2.1)
University of Lincolnshire and Humberside 1999 — 2001
Higher Diploma (Merits), Information Systems
Interactive Intelligence Inc June 2013 - Present
Hewlett-Packard November 2012 - June 2013
IBM Malaysia October 2010 - October 2012
Interactive Intelligence Inc. March 2008 - October 2010
E2 Power Sdn Bhd (Operations &Technology arms of OCBC (M) Berhad) August 2007 - March 2008
Trisilco Radiance Communications Sdn Bhd September 2003 - August 2007
Skills
Telephony Systems, Contact Centre, Unified Communications, Contact Centers, CTI, SIP, VoIP, Unified Messaging, Call Centers, Integration, Telephony, IVR, IP PBX, Troubleshooting, IP, Avaya, Cloud Computing, Professional Services, Technical Support, Telecommunications
Education
University of Lincoln 2001 — 2002
BSC (HONS), Computing and Information Systems Upper 2nd Class (2.1)
University of Lincolnshire and Humberside 1999 — 2001
Higher Diploma (Merits), Information Systems
Michael Tavlin's Interactive Intelligence, Inc. Experience June 1999 - November 2001
Job Chief Financial Officer at Speedway Properties
Industry Real Estate
Experience
Speedway Motors and Speedway Properties November 2001 - Present
Interactive Intelligence, Inc. June 1999 - November 2001
Aliant Communications, Inc. June 1986 - June 1999
Skills
Entrepreneurship, Due Diligence, Strategic Partnerships, Strategic Planning
Education
Washington University in St. Louis School of Law 1976 — 1977
LLM, Tax
University of Nebraska College of Law 1970 — 1973
JD, Law
Oklahoma City University 1966 — 1970
BEd, Education
Speedway Motors and Speedway Properties November 2001 - Present
Interactive Intelligence, Inc. June 1999 - November 2001
Aliant Communications, Inc. June 1986 - June 1999
Skills
Entrepreneurship, Due Diligence, Strategic Partnerships, Strategic Planning
Education
Washington University in St. Louis School of Law 1976 — 1977
LLM, Tax
University of Nebraska College of Law 1970 — 1973
JD, Law
Oklahoma City University 1966 — 1970
BEd, Education
Timothy Boh's Interactive Intelligence, Inc. Experience 2001 - 2004
Job Partner at Novuscor
Industry Computer Software
Experience
Novuscor Business Development ManagerAvaya2006 - 2008
Conventus Technologies, LLC. 2005 - 2008
Cyberpower, LLC. 2005 - 2006
Interactive Intelligence, Inc. 2001 - 2004
MEC Digital Corporation 1998 - 1999
MEC Digital Corporation 1995 - 1997
Midwest Electronics and Communications, Inc. 1992 - 1995
Skills
Business Process..., Business Planning, E-commerce, Management, Sales Management, Venture Capital, Strategy, Software Project..., Integration, IT Strategy, Entrepreneurship, Web Development, Java, Marketing Strategy, Product Management, Enterprise Software, Business Development, Business Intelligence, New Business Development, Strategic Planning, Software Development, Business Strategy, Start-ups, Account Management, Professional Services, Business Analysis, Management Consulting, Financial Risk
Education
Metropolitan State University of Denver
Mullen
Novuscor Business Development ManagerAvaya2006 - 2008
Conventus Technologies, LLC. 2005 - 2008
Cyberpower, LLC. 2005 - 2006
Interactive Intelligence, Inc. 2001 - 2004
MEC Digital Corporation 1998 - 1999
MEC Digital Corporation 1995 - 1997
Midwest Electronics and Communications, Inc. 1992 - 1995
Skills
Business Process..., Business Planning, E-commerce, Management, Sales Management, Venture Capital, Strategy, Software Project..., Integration, IT Strategy, Entrepreneurship, Web Development, Java, Marketing Strategy, Product Management, Enterprise Software, Business Development, Business Intelligence, New Business Development, Strategic Planning, Software Development, Business Strategy, Start-ups, Account Management, Professional Services, Business Analysis, Management Consulting, Financial Risk
Education
Metropolitan State University of Denver
Mullen
Bob Spearman's Interactive Intelligence, Inc. Experience December 2007 - December 2010
Job Sr. Consultant, Insurance Solutions Group at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence January 2011 - Present
Interactive Intelligence, Inc. December 2007 - December 2010
Interactive Intelligence November 2003 - December 2007
Interactive Intelligence September 2000 - November 2003
IBM Tivoli Software September 1998 - September 2000
IBM Tivoli Software September 1996 - September 1998
Software Artistry, Inc. November 1995 - September 1996
Applied Computing Devices October 1989 - November 1995
GTE June 1986 - October 1989
Skills
IVR, ACD, CTI, Call Center, Unified Communications, SaaS, Contact Centers, Workforce Management, Professional Services, Cloud Computing, VoIP, Telephony, Strategy, Managed Services, Integration, Call Centers, Telecommunications, Business Intelligence, Go-to-market Strategy, Business Development, Enterprise Software, Leadership, Sales Operations, Solution Selling, Consulting, Management
Education
Bowling Green State University 1992 — 1995
MBA
Bowling Green State University 1982 — 1986
BS, Computer Science
Interactive Intelligence January 2011 - Present
Interactive Intelligence, Inc. December 2007 - December 2010
Interactive Intelligence November 2003 - December 2007
Interactive Intelligence September 2000 - November 2003
IBM Tivoli Software September 1998 - September 2000
IBM Tivoli Software September 1996 - September 1998
Software Artistry, Inc. November 1995 - September 1996
Applied Computing Devices October 1989 - November 1995
GTE June 1986 - October 1989
Skills
IVR, ACD, CTI, Call Center, Unified Communications, SaaS, Contact Centers, Workforce Management, Professional Services, Cloud Computing, VoIP, Telephony, Strategy, Managed Services, Integration, Call Centers, Telecommunications, Business Intelligence, Go-to-market Strategy, Business Development, Enterprise Software, Leadership, Sales Operations, Solution Selling, Consulting, Management
Education
Bowling Green State University 1992 — 1995
MBA
Bowling Green State University 1982 — 1986
BS, Computer Science
Mark Urschel's Interactive Intelligence, Inc. Experience June 2012 - Present
Job Sr HR Business Partner at Interactive Intelligence
Industry Human Resources
Experience
Interactive Intelligence, Inc. June 2012 - Present
ITT Educational Services, Inc. March 2009 - May 2012
Product Action July 2003 - February 2009
Product Action September 2002 - July 2003
Product Action July 2000 - September 2002
City of Indianapolis January 1998 - March 2000
Skills
Employee Relations, Performance Management, Talent Management, Organizational..., Recruiting, Change Management, Leadership Development, Talent Acquisition, Employee Benefits, Coaching, Succession Planning, HRIS, Employee Engagement, Strategic Planning, Deferred Compensation, Human Resources, Team Building, HR Policies, Employment Law, Onboarding, Career Counseling, Labor Relations, Training, Personnel Management, Employee Training
Education
Ball State University
MA, Social Psychology / Personnel Mgmt
Ball State University
BS, Psychology
Interactive Intelligence, Inc. June 2012 - Present
ITT Educational Services, Inc. March 2009 - May 2012
Product Action July 2003 - February 2009
Product Action September 2002 - July 2003
Product Action July 2000 - September 2002
City of Indianapolis January 1998 - March 2000
Skills
Employee Relations, Performance Management, Talent Management, Organizational..., Recruiting, Change Management, Leadership Development, Talent Acquisition, Employee Benefits, Coaching, Succession Planning, HRIS, Employee Engagement, Strategic Planning, Deferred Compensation, Human Resources, Team Building, HR Policies, Employment Law, Onboarding, Career Counseling, Labor Relations, Training, Personnel Management, Employee Training
Education
Ball State University
MA, Social Psychology / Personnel Mgmt
Ball State University
BS, Psychology
Erin Stewart's Interactive Intelligence, Inc. Experience July 2012 - December 2013
Job Regional Sales Manager at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence, Inc. July 2012 - December 2013
Prime Communications March 2010 - June 2012
Crossroads Wireless AT&T October 2002 - February 2010
Skills
Sales Operations, Sales Management, Direct Sales, Loss Prevention, Sales, Sales Process, Customer Retention, Retail, Cold Calling, Merchandising, Wireless, Account Management, Customer Satisfaction, Sales Presentations, Team Building, Customer Service, B2B, Salesforce.com, Trade Show Ambassador, Sales & Product Training, Call Centers, Leadership, Lead Generation, Training, Selling, Solution Selling, Management, Team Leadership
Education
Indiana University-Purdue University at Indianapolis
Interactive Intelligence November 2014 - Present
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence, Inc. July 2012 - December 2013
Prime Communications March 2010 - June 2012
Crossroads Wireless AT&T October 2002 - February 2010
Skills
Sales Operations, Sales Management, Direct Sales, Loss Prevention, Sales, Sales Process, Customer Retention, Retail, Cold Calling, Merchandising, Wireless, Account Management, Customer Satisfaction, Sales Presentations, Team Building, Customer Service, B2B, Salesforce.com, Trade Show Ambassador, Sales & Product Training, Call Centers, Leadership, Lead Generation, Training, Selling, Solution Selling, Management, Team Leadership
Education
Indiana University-Purdue University at Indianapolis
Mariappan Krishnasamy's Interactive Intelligence, Inc. Experience Senior Systems EngineerInteractive Intelligence IncTechnical Team LeadInteractive Intelligence2011 - 2014
Job Senior Technical Account Manager at Interactive Intelligence Inc
Industry Computer Software
Experience
Interactive Intelligence Inc Senior Systems EngineerInteractive Intelligence IncTechnical Team LeadInteractive Intelligence2011 - 2014
Skills
C#, Software Engineering, Software Development, Linux
Education
Thiagarajar College of Engineering 1995 — 1998
B.E, Computer Science
Interactive Intelligence Inc Senior Systems EngineerInteractive Intelligence IncTechnical Team LeadInteractive Intelligence2011 - 2014
Skills
C#, Software Engineering, Software Development, Linux
Education
Thiagarajar College of Engineering 1995 — 1998
B.E, Computer Science
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia