Interactive Response Technologies, (IRT)
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Interactive Response Technologies, (IRT) Employees
ABM Security May 2013 - Present
Interactive Response Technologies, (IRT) October 2012 - May 2013
Xerox August 2011 - September 2012
Education
Houston Community College
Houston community college, Accounting
G4S October 2014 - Present
Interactive Response Technologies, (IRT) July 2009 - May 2010
NCO Customer Management, Inc. September 2006 - February 2009
Wackenhut Corporation February 2002 - February 2006
Texas Department of Criminal Justice July 1998 - February 2002
Skills
Typing 50 - 55 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus 123
Education
Sam Houston State University 1993 — 1995
Developmental and Child Psychology
Livingston High School
High School, General Studies
Interactive Response Technologies, (IRT) January 2008 - Present
PRC, LLC September 2005 - June 2007
Skills
Sales Support, Customer Service, Customer Retention, Call Centers, Troubleshooting, Technical Support, CRM, Process Improvement
Education
Broward Community College 2010 — 2014
American Intercontinental University
AlfaVida 2012 - Present
Interactive Response Technologies, (IRT) March 2005 - November 2012
Seminole Tribe of Florida 2004 - 2005
Heartland Products, Inc. (Valley City, ND) 2001 - 2003
Transamerica Intellitech 1998 - 2000
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Public Speaking, Wellness Coaching, Copy Editing
Education
Liberty University 2013 — 2015
Master of Divinity (MDiv)
Wheaton College 1981 — 1987
Bachelor's degree, Social Sciences Interdisciplinary, Economics
Jencare Skin Farm and Day Spa April 2011 - Present
RedVentures April 2010 - April 2011
Interactive Response Technologies, (IRT) April 2008 - April 2010
Skills
Quality Assurance, Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office, Microsoft Word, Microsoft Excel, Medical Terminology, Administrative..., Front Office, Cashiering, Compliance, HIPAA
Education
Florida Career College-Miami 2012 — 2013
Associate of Arts and Sciences (AAS), Health Services Administration, 3.53
University of Florida 2006 — 2008
n/a, Secondary Education and Teaching
APAC Customer Services November 2013 - Present
pas llc August 2013 - 2013
UnitedHealth Group March 2009 - January 2012
Pappas Restaurants, Inc. December 2007 - December 2008
Interactive Response Technologies, (IRT) January 2006 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Epic Systems, IDX, Unix, UNET, Citrix, Health Insurance, High Deductible Health..., Mental Health, Health Savings Accounts
Education
Houston Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
TALK Corporate 2014 - Present
Interactive Response Technologies, (IRT) August 2013 - February 2014
MyPrintMarket March 2013 - January 2014
Lipton Toyota 2012 - 2013
Global Response August 2010 - February 2011
Skills
Customer Satisfaction, Inventory Management, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Retail, Sales, Negotiation, Customer Retention, Sales Management, Event Planning, Automotive, Sales Process, Team Building, Email Marketing, Profit, E-commerce, Vehicles, iPod, MacBook, Inventory Control, Invoicing, Strategic Planning, Public Speaking
Education
Broward Community College 2014 — 2016
Registered Nursing/Registered Nurse
Kohl's Department Stores February 2014 - Present
Tinker AFB Youth Center May 2012 - Present
Interactive Response Technologies, (IRT) December 2011 - April 2012
Education
East Central University 2009 — 2014
Carl Albert High School 2006 — 2009
High School Diploma
Oklahoma City Community College
Biology/Biological Sciences, General
Comcast October 2014 - Present
Comcast October 2011 - Present
Comcast April 2009 - October 2011
Interactive Response Technologies, (IRT) February 2007 - April 2009
Skills
Call Centers, Customer Retention, Call Center, Workforce Management, Broadband, Customer Experience, Customer Satisfaction, Telecommunications, Avaya, Call Center Development, Telephony, Performance Management, Contact Centers, Troubleshooting, Quality Assurance, Leadership, Management, Team Building, Team Leadership, Vendor Management, Avaya Technologies
Education
Nova Southeastern University 2015 — 2017
Master of Business Administration (M.B.A.), Process Improvement
Nova Southeastern University 2012 — 2015
Bachelor of Science in Business Administration (B.S.B.A.), Business Administration and Management, General
Broward Community College 2004 — 2006
Associate of Arts (A.A.)
UnitedHealth Group November 2013 - Present
Coventry Health Care, an Aetna Company October 2012 - November 2013
Coventry Health Care, an Aetna Company 2012 - 2013
Interactive Response Technologies, (IRT) June 2012 - October 2012
Skills
World Class Customer..., Leadership, Team Leadership, Computer Proficiency, Microsoft Office, Microsoft Excel, 10 Key, Communication
Education
Houston Community College 2012 — 2014
Associate of Arts (A.A.), Medical Science
Houston Can Academy 2003 — 2004
High School Diploma
Cypress Communications May 2013 - Present
Interactive Response Technologies, (IRT) June 2009 - December 2011
Convergys June 2007 - October 2007
Broward Health February 2007 - August 2007
Publix Super Markets June 2004 - February 2007
Skills
Cable Television, Customer Service, Sales, Computer Technology, Healthcare, Health, Inbound Marketing, Call Centers, Navigation Systems, Navigation, GPS navigation, GPS devices, Microsoft Word, Microsoft Office, Microsoft Excel, Android, Android Development, Medicare, Field Installation, Fiber Optic Cable, Cable Broadband, Customer Retention, Customer Experience, Customer Engagement, Customer Support, Electronics, Online Gaming, Casino Gaming, Food Service, Food Safety, Grocery, Stocking, Cashiering, Hospitals, Online Advertising, Customer Service..., Subscription Sales
Education
Miami Dade College 2003 — 2004
Computer Engineering
Florida International University 2003 — 2003
Computer Technology/Computer Systems Technology
Luminaire July 2014 - Present
Star Boy studio July 2012 - April 2013
Compupay Inc December 2011 - June 2012
Spherion May 2010 - June 2011
Interactive Response Technologies, (IRT) August 2009 - May 2010
Skills
Customer Service, Salons, Computers, Sales, Beauty Industry, Microsoft Office, Office Administration, Help Desk Support, Office Equipment, Human Resources, Recruiting, Payroll, Waitressing, Retail, Administrative..., Receptionist Duties, Organization
Education
Beauty Schools of America-Miami 2012 — 2013
Cosmetology/Cosmetologist, General
Miami Dade College 2009 — 2010
Political Science and Government
Florida Atlantic University 2007 — 2009
Political Science and Government
Rejoice Realty Group Inc. March 2015 - Present
Interactive Response Technologies, (IRT) 2008 - November 2013
STANLEY Security June 2007 - May 2008
ZGA Aircraft Parts September 2006 - May 2007
CONAUTO C.A. July 1997 - May 2006
Skills
Proficient in: ..., QuickBooks, 50 wpm, Bilingual, fluent in..., Customer Service, Leadership, Sales, Teamwork, Spanish, Accounting, Purchasing, Data Entry, Customer Satisfaction, Accounts Receivable, Telephone Skills, Outlook, Office Management, Administrative..., Invoicing, Time Management, Microsoft Excel, Payroll, Accounts Payable
Education
Broward College
Accounting Specialist
Broward College 2010 — 2014
Bachelor of Applied Science, Management and Supervision
Gold Coast Schools 2014 — 2014
Licensed Real Estate Sales Associate
Escuela Politecnica del Ejercito - Ecuador
Equivalent Bachelor Degree, Business Administration
Instituto Israel 1991 — 1993
Technician in Computer Processing, Specialization Processor Programming
De America High School
Specialization in Accounting Commerce and Administration, Accounting
The Chickasaw Nation February 2015 - Present
Chickasaw Nation Office Of the Gaming Commissioner May 2010 - February 2015
Chickasaw Nation Office of the Gaming Commissioner October 2009 - May 2010
Interactive Response Technologies, (IRT) June 2006 - October 2009
Skills
Leadership, Customer Service, Gaming Industry, Analysis, Troubleshooting, Process Scheduler, Casino, Gaming, Online Gaming, Call Centers, Employee Relations, Hospitality, Microsoft Office, Microsoft Exchange, Data Entry, Account Management, Inventory Management, Outlook, Microsoft Excel, Visio, Adobe Professional, Problem Gambling, Event Planning
Education
East Central University 2012 — 2016
Bachelor's degree, Organizational Leadership
The Chickasaw Nation 2014 — 2015
Leadership Courses- Career Development Silver level
The Chicksaw Nation 2012 — 2013
Leadership Course, Career Development Bronze level
Pontotoc Technology Center 2011 — 2011
Certified Administrative Assistant, Interpersonal Communication, Business Writing, Teamwork, Computer Skills
Stratford High School 2003 — 2006
Stewart Lender Services October 2012 - November 2013
acs Xerox February 2012 - May 2012
Interactive Response Technologies, (IRT) August 2009 - July 2011
Randall Foods, Inc. September 2007 - April 2009
Skills
Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Social Media, Customer Experience, Troubleshooting, Microsoft Excel, HTML, Microsoft Word, Social Networking, Time Management, Customer Retention, Teamwork, Windows 7, Outlook, Data Entry, Telephone Skills, Retail, Access, Team Leadership, Process Improvement, Problem Solving
Education
Lamar High School 2003 — 2007
Diploma
Houston Community College
Alorica March 2014 - Present
Purple Carpet Miami November 2011 - June 2012
Interactive Response Technologies, (IRT) October 2006 - August 2011
Skills
Customer Service, Training Delivery, Team Building, Employee Training, Curriculum Design, Training & Development, Curriculum Development, Coaching, Staff Supervision, Team Leadership, Sales Management, Leadership, Onboarding, Performance Management, Leadership Development, Customer Experience, Call Centers, Management
Education
Florida International University
Business Administration and Management, General
University of Florida
Psychology
GameStop June 2010 - July 2013
Devereux May 2009 - May 2010
Interactive Response Technologies, (IRT) November 2008 - January 2009
Social Service Coordinators, Inc. May 2008 - October 2008
ZAM Network 2006 - 2008
Nations Tax Service September 2006 - December 2007
Skills
Employee Benefits, Computer Hardware, Computer Repair, Software Installation, Bookkeeping, Payroll, Bilingual, Retail Management, Sales Management, Spanish, Microsoft Office, Office Management, Direct Patient Care, Store Management, Human Resources, Customer Service, Sales
Education
South University 2009 — 2009
Associate's Degree, Information Technology
Miami Lakes Educational Center 2000 — 2003
Computer Programming, High School/Secondary Diplomas and Certificates
AT&T August 2013 - July 2014
Target February 2013 - October 2013
Xerox June 2012 - November 2012
Interactive Response Technologies, (IRT) February 2011 - June 2012
HAM-TMC Library September 2007 - February 2009
Skills
Customer Service, Typing, Communication, Analysis, Data Entry, Warehousing, Office Equipment, Heavy Equipment, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office 2007, microsoft access, microsoft powerpoint, Call Centers, Cashiering, Troubleshooting, Fax, Customer Experience, Spreadsheets, Access
Education
Blinn College 2006 — 2007
N/A, Accounting and Business/Management
Elkins High School 2002 — 2006
Diploma, Accounting and Business/Management
Direct Energy May 2013 - Present
Texas Southern University August 2012 - May 2013
Kelsey-Seybold Clinic September 2011 - August 2012
Interactive Response Technologies, (IRT) August 2008 - August 2011
Skills
SAP, Workforce Management, Avaya, Citrix, Microsoft Office, iOS, Epic Systems, Adobe Creative Suite, Oracle, Remote Desktop, Website Development, Web Marketing, Market Research, Business Analysis, Employee Management, Customer Service, Capstone, GIS Application, Information Security, WordPress, PowerPoint, Microsoft Excel, SharePoint, CMS, Dashboard, Supervisory Skills, Project Management, Call Center Development, Call Centers, CSS, Networking, Technical Support, Analysis, Project Planning, Data Entry, Data Analysis, Marketing, Teamwork, Access, Leadership, System Administration, Social Media, Visio, SEO, Customer Experience, Management, Software Documentation, Testing, Customer Satisfaction, Inbound Marketing
Education
Texas Southern University 2010 — 2013
Master of Science (MS), Management Information Systems, General
Texas Southern University 2005 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
Interactive Response Technologies, (IRT) October 2004 - Present
Education
Miami Dade College
Associate's degree, Business Administration and Management, General
The Home Depot October 2012 - Present
Retail business devel November 2012 - December 2012
Walgreens July 2012 - September 2012
Interactive Response Technologies, (IRT) January 2009 - November 2011
PRC, LLC December 2005 - December 2006
Skills
Call Center, Cashiers, Checkout, Sales, Elevator Pitch, Android, Contact Center..., Customer Satisfaction, Customer Service, Training, Data Entry, Telephone Skills, Customer Experience, Cashiering
Education
Keiser Career College-Greenacres 2012 — 2013
Diploma, Pharmacy Technician/Assistant
Broward Community College 2001 — 2004
Associate of Arts (A.A.), Business Administration and Management, General
Motor Club of America Career Network December 2012 - Present
UPS January 2012 - Present
ACN January 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2011 - July 2011
Interactive Response Technologies, (IRT) October 2008 - July 2010
Skills
Sales, Security, Customer Service, Direct Sales, Team Building, Marketing, Call Center, Social Networking, Telecommunications, Networking, Customer Satisfaction, Business Planning, Public Speaking, Recruiting
Education
Florida International University
Vorys, Sater, Seymour and Pease LLP June 2013 - Present
JPMorgan Chase July 2012 - June 2013
Interactive Response Technologies, (IRT) August 2007 - May 2009
Interactive Response Technologies, (IRT) November 2006 - August 2007
ACS Inc. February 2004 - October 2006
Skills
Troubleshooting, Software Installation, Operating Systems, Routing Protocols, Firewalls, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Cisco IOS, Cisco Routers, Cisco Routing &..., Cisco WAN, TCP/IP, IPX/SPX, HTTP, HTML, Access Lists, NAT, PAP, Active Directory, Server 2000-2008, Windows 7, Windows XP Pro, Windows Vista, Ticketing Systems, Outlook, Remote Computing, WebConnect, Sun Java, Oracle SQL, Oracle Applications, WAN, Microsoft Exchange, Networking, Technical Support, Cisco Technologies, Customer Service, Switches, Network Security, Information Technology, Routers, Leadership, Windows XP
Education
Westwood College-Houston South 2010 — 2012
Associate of Applied Science, Information Technology, 3.33
Global Response March 2013 - Present
Interactive Response Technologies, (IRT) October 2011 - April 2012
Colina General Insurance November 2009 - January 2011
Skills
Emergency Nursing, Call Centers, Customer Satisfaction, Outlook, Microsoft Excel, Team Building, Data Entry, Microsoft Office, Customer Service, Customer Retention, Telephone Skills
Education
Atlantic Technical Center 2014 — 2015
licentiate degree, Critical Care Nursing
Florida Memorial College 2002 — 2005
Biology/ Nursing
C V Bethel Senior High 1999 — 2002
Diploma, Business with Spanish
Raymond James Financial Inc. June 2014 - Present
Tulane University July 2013 - June 2014
Momentum Trading Group January 2012 - April 2013
Interactive Response Technologies, (IRT) April 2009 - July 2009
Skills
Equity Trading, Equity Research Analysis, Options, Microsoft Excel, VBA, Equity Capital Markets, Bloomberg Terminal, Thomson Reuters Eikon, LIM Morningstar, Energy Markets, Energy Industry, Commodity Markets, Financial Modeling, Energy Management, Financial Econometrics, Trade Risk Management, Data Analytics, QuickBooks, Microsoft Office, Corporate Finance, Capital Markets, Analysis, Trading, Bloomberg, Valuation, Finance, Equities
Education
Tulane University - A.B. Freeman School of Business 2013 — 2014
Masters of Management in Energy, Finance and Trading, 3.9/4.0
University of Florida - Warrington College Of Business 2007 — 2011
Bachelor of Science (B.S.), Finance, 3.5/4.0
NetVersant Solutions January 2015 - Present
Intertek August 2014 - November 2014
Oil States Industries November 2013 - July 2014
Wyman Gordon April 2011 - August 2013
Interactive Response Technologies, (IRT) September 2009 - February 2011
Univar 2008 - 2009
Chemcentral 2004 - 2008
Asurion 2003 - 2004
XO Communications (Formerly Nextlink) January 2000 - January 2003
Houston Cellular 1997 - 2000
Skills
Customer Retention, Customer Satisfaction, Management, Call Center, Customer Service, Performance Management, Sales, B2B, Telecommunications, Quality Assurance, Manufacturing, Forecasting, Procurement, Coaching, New Business Development, Microsoft Office, Call Centers, Account Management, Sales Management, Time Management, Project Management, Operations Management, Leadership, Team Building, Contract Negotiation, Human Resources, Inventory Management, Logistics, Cross-functional Team..., Budgets, Six Sigma, Purchasing, Pricing, Supply Chain Management, Business Development, Process Improvement, Negotiation, Training, Project Planning, Team Leadership, Customer Relations, Problem Solving, Continuous Improvement, Microsoft Excel, CRM
Education
Stephen F. Austin State University
Stephen F. Austin State University
Speech Communications & Radio /TV
Dave & Buster's Inc. March 2013 - Present
Interactive Response Technologies, (IRT) June 2012 - Present
Regal Entertainment Group January 2009 - June 2011
Skills
Customer Service, Troubleshooting, Photoshop, Microsoft Office, Outlook, Time Management
Education
University of Houston-Downtown 2011 — 2015
Art Institute of Houston 2010 — 2011
Private Duty January 2012 - Present
Interactive Response Technologies, (IRT) August 2006 - November 2012
Skills
Customer Service, Medical Terminology, Data Entry, Cpr Certified
Education
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Healthcare Administrator/EHR
Medvance Institute-Fort Lauderdale 2004 — 2005
Diploma, Medical/Clinical Assistant
Smith-Roberts National Corporaion September 2012 - Present
Holiday Inn Express and Suites- Bethany December 2011 - August 2012
Interactive Response Technologies, (IRT) July 2011 - September 2011
Holiday Inn Express & Suites Chickasha January 2011 - May 2011
University of Science and Arts of Oklahoma August 2009 - April 2011
Skills
Microsoft Word, Microsoft Excel, Adobe Acrobat, Outlook, Microsoft Office, PowerPoint, Customer Service, Administrative..., Teamwork, Research, Office Management, Data Entry, English, Administrative..., Public Speaking, Construction, Management, Civil Engineering, Social Media
Education
University of Science and Arts of Oklahoma 2009 — 2011
Bachelor of Science (B.S.), Business Administration, Management and Operations
East Central University 2006 — 2008
BrightSky - Your Diabetes Connection July 2009 - Present
BrightSky - Your Diabetes Connection 2009 - 2013
Interactive Response Technologies, (IRT) May 2007 - July 2009
Skills
Customer Service, Customer Retention, Customer Support, Customer Satisfaction, Cashiering, Cash Register, Bookkeeping, Data Entry, Filing, Typing, Postage Meter, Call Centers, Supervisory Experience, Supervising, Collections, Sales, Supply Management, Inventory Management, Inventory Control
Education
Grambling State University 1982 — 1986
Pre-requisite Courses, Basic courses
Miami Norland Senior High School 1980 — 1982
High School, Basic Studies
CareerSource Broward October 2014 - Present
Velkin International, Inc. February 2013 - September 2014
Interactive Response Technologies, (IRT) 2011 - 2013
Money Concepts 2007 - 2009
Skills
Temporary Placement, Internet Recruiting, Screening Resumes, Building Relationships, Recruiting, Office Administration, Applicant Tracking..., Human Resources, Networking, Social Networking, Talent Acquisition, Interviews, Employee Relations, Resume Writing, Contract Recruitment, Onboarding, Leadership, Time Management, Temporary Staffing, Hiring, Microsoft Office, Customer Service, Talent Management
Education
University of South Florida 2008 — 2011
Bachelor of Arts (B.A.), International Relations and Affairs
CaiCreative Design & Development February 2014 - Present
Arise Virtual Solutions Inc. September 2011 - January 2014
The Results Companies June 2003 - June 2011
Interactive Response Technologies, (IRT) September 1999 - May 2003
Transamerica Intellitech September 1997 - August 1999
Remedy Intelligent Staffing January 1996 - September 1997
Sun Dream Yacht Charters July 1992 - December 1995
Skills
Project Management, Training and Development, Meeting & Event..., Process Improvement, Copywriting, Organizational..., Call Center, Content Development, Customer Experience, Training, Call Centers, Recruiting, Leadership, Human Resources, Management, Business Development, Operations Management, Customer Retention, Outsourcing, Program Management, Strategic Planning, CRM, Coaching, Vendor Management, Sales, Employee Relations, Marketing Strategy, Marketing Communications, Project Planning, Customer Satisfaction, Lead Generation, Marketing, Corporate Marketing &..., Marketing Management, Media, Public, Client..., Copywriting & Content..., Online Marketing, RFP Proposal Management..., Email Marketing, Program Implementation..., Learning Management, BPO, Change Management, Employee Engagement, Inbound Marketing, Strategic Partnerships, Direct Marketing, Performance Management, Strategy, Call Center Development
Education
Florida Atlantic University 2011 — 2011
CMP, Meeting and Event Management Certification
Nova Southeastern University 1989 — 1993
Bachelor of Science (B.S.), Business Administration
NRG Energy April 2014 - Present
Interactive Response Technologies, (IRT) June 2011 - April 2014
Texas Southern University August 2010 - May 2011
Lowe's Home Improvement January 2008 - January 2011
Circuit City January 2007 - January 2008
Skills
Workforce Management, Call Center, Inbound Marketing, Avaya, Customer Experience, Customer Satisfaction, PeopleSoft, Performance Management, Technical Support, Customer Service, PowerPoint, iOS, Business Analysis, CMS, Oracle, Citrix, Remote Desktop, Nuasis, Skype, Microsoft Excel, Microsoft Word, Facebook, Instagram, Twitter, Internal Communications, Social Media, Outsourcing, Warehousing, YouTube, Call Centers, Employee Relations, Retail, Access, Critical Thinking, SharePoint, Social Networking, Visio, CRM, 10 Key, SAP, Data Entry, Microsoft Office, Public Speaking
Education
Texas Southern University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lutheran Counseling Services January 2015 - Present
Intelity August 2014 - December 2014
IMPOWERFL September 2013 - June 2014
Allied Barton Security June 2013 - August 2013
Interactive Response Technologies, (IRT) February 2013 - June 2013
Office Depot January 2012 - March 2013
The Walt Disney Company August 2011 - January 2012
Office Depot March 2008 - August 2011
Skills
Customer Service, Microsoft Office, Copying, Sales Process, Public Speaking, Team Building, Healthcare, Team Leadership, File Management, Fundraising, Sales Management, Office Management, Marketing Strategy, Strategic Planning, Loss Prevention, Microsoft Works, Coaching, Operations Management, Research, Employee Training, Microsoft Word, Leadership, Time Management, Marketing, Training, Data Entry, Nonprofits, PowerPoint, Community Outreach, Strategy, Microsoft Excel, Customer Satisfaction, Leadership Development, Event Planning, Inventory Management, Recruiting, Teamwork, Customer Retention, Social Networking, Sales, Supervisory Skills, Conflict Resolution, Management, Organizational..., Staff Development, Event Management, Public Relations, Social Media, Program Development, Volunteer Management
Education
University of Phoenix 2014 — 2015
Master’s Degree, Health/Health Care Administration/Management, 3.6 GPA
DeVry University 2011 — 2012
Bachelor’s Degree, Bachelor of Science in Health Service Management, Graduated, 3.2 GPA
Miami Dade College 2007 — 2009
Associates of Arts, Nursing, Graduated, 3.3 GPA
William H. Turner Technical Arts High School 2003 — 2007
High School Diploma, Health Academy, Graduated, 4.1 GPA
Interactive Response Technologies, (IRT) April 2009 - October 2010
Dish Network March 2008 - April 2009
Darque Tan September 2006 - March 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks
Education
Alvin Community College 2011 — 2015
Associate's degree, Registered Nursing/Registered Nurse
Norwegian Cruise Lines July 2009 - October 2011
Norwegian Cruise Lines March 2002 - July 2009
Interactive Response Technologies, (IRT) February 2000 - March 2002
U.S. Customs Miami January 1996 - February 2000
Celebrity Cruises September 1989 - December 1995
Carnival Cruise Line January 1987 - January 1989
Skills
Microsoft Office, Avaya, IEX, Quality Assurance, Performance Monitoring, Hiring, Performance Appraisal, Coaching, Customer Service, Spanish, Customer Retention, Negotiation, Performance Management, Customer Satisfaction, Team Building, Strategic Planning, New Business Development, Leadership, Budgets, Project Management, Management, Call Centers, Sales, Project Planning, Marketing Strategy, Business Development, Tourism, Sales Operations, Hospitality, Competitive Analysis, Sales Management, Social Media Marketing, Business Analysis, Training, Marketing, Pricing, Event Management, Operations Management, Human Resources, Online Marketing, Inventory Management, Recruiting, Advertising, Employee Relations, Process Improvement, Online Advertising, Hotels, Forecasting, Team Leadership, Contract Negotiation
Education
Coral Gables High 1983 — 1985
Broward College
Associate of Science, Business Administration; Marketing
Convey Health Solutions September 2014 - Present
Fontainebleau Miami Beach February 2013 - May 2014
Whole Foods Market November 2010 - February 2013
Interactive Response Technologies, (IRT) August 2009 - November 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Keiser University-Ft Lauderdale 2014 — 2017
Bachelor's Degree, Business Administration/ Human Resources Management, 4.0
Broward College 2009 — 2011
Alorica February 2015 - Present
Self-employed March 2010 - Present
Advanced Tech Support March 2013 - November 2014
As technology August 2012 - December 2013
The Retail Outsource January 2012 - June 2012
Ann Taylor LOFT September 2011 - March 2012
The Cellular Connection June 2011 - July 2011
G By Guess September 2009 - March 2011
Interactive Response Technologies, (IRT) October 2008 - September 2009
Convergys February 2007 - September 2008
Skills
Spyware, Troubleshooting, Networking, Shipping, Hardware, Laptops, Computer Repair, Customer Service, Call Center, Customer Satisfaction, Computer Hardware, Technical Support, Sales, System Administration, Windows 7, Windows XP, Outlook, Software Installation, Windows Vista, Help Desk Support, Printers, Microsoft Office, Wireless Networking, A Certified, Computer Maintenance, Customer Experience, Windows XP Pro, Antivirus, Routers, Operating Systems, Wireless, Customer Retention, OS X, Access, Windows, Network Administration, Servers, Security, Active Directory, Microsoft Excel, Blackberry, Software, IT Operations, TCP/IP, Information Technology, Network Security, CompTIA A Certification, Computer Security, Cabling, Social Networking
Education
Florida Career College 2008 — 2010
Technical Diploma, Computer Repair/Network Technician
Full Sail University 2003 — 2004
Associates, Recording Arts
Lecoq Cuisine Corporation June 2015 - Present
Town of Greenwich March 2015 - June 2015
LeadQual, LLC January 2015 - March 2015
Towers Watson September 2014 - November 2014
Xerox August 2011 - July 2014
CVS Caremark September 2009 - July 2011
Florida's Blood Centers (FBC) January 2009 - August 2009
Interactive Response Technologies, (IRT) October 2007 - January 2009
Inktel Contact Center Solutions February 2007 - December 2008
Skills
Management, Customer Service, Microsoft Office, Leadership, Training, Microsoft Excel, Outlook Express, PeopleSoft, Employee Benefits, Call Centers, HIPAA, Outlook, Human Resources, Claim, Customer, Health Insurance, Healthcare Management, Disability Insurance, Pensions, Leave of Absence, Retirement, Flexible Spending..., HRIS
Education
Colorado Technical University 2012 — 2016
Bachelor's of Science in Health Care Management, Health/Health Care Administration/Management
Colorado Technical University 2012 — 2015
Associate's of Science in Health Care Administration, Health/Health Care Administration/Management, 3.11 GPA
Interactive Response Technologies, (IRT) May 2012 - September 2012
Steve Madden January 2011 - September 2011
Education
Florida Agricultural and Mechanical University 2011 — 2015
Miami Northwestern Sr. High School
Diploma
Delta Air Lines 2014 - Present
Soulchild Entertainment January 2012 - Present
Jan Moran Collier City Learning Library 2013 - 2014
boca raton housing authority 2009 - 2012
Interactive Response Technologies, (IRT) 2007 - 2008
Skills
Public Speaking, Microsoft Office, Management, Customer Service, Published Author, Nonprofits, Teaching, Leadership, Microsoft Excel, Event Planning, Microsoft Word, Marketing, Training, Interviews, Fundraising, Team Building, Employee Relations, Human Resources, Policy, Community Outreach, PowerPoint, Program Development, Staff Development, Editing, Social Networking, Creative Writing, Research, Higher Education, Coaching, Advertising, Grant Writing, Strategic Planning, Public Relations, Social Media, Blogging, Press Releases, Outlook, Adult Education, Facebook, Curriculum Development, Copywriting, Newsletters, New Business Development, Journalism, Copy Editing, Recruiting, Books, Curriculum Design, Classroom, HRIS
Education
Palm Beach State College 2011 — 2011
Associate of Arts (AA), Educational Leadership and Administration, General
Deerfield Beach High School 1999 — 2003
Education
Qualfon March 2014 - Present
KCG Consulting 1999 - 2014
Kavanaugh CallCenter Group 2010 - 2013
Rockwell 1997 - 1999
Interactive Response Technologies, (IRT) 1996 - 1997
Skills
Software Project..., Program Management, Integration, Project Delivery, Vendor Management, Telecommunications, Management, Resource Management, Business Process, Team Management, Call Centers, Call Center, CRM, Strategy, Recruiting, Customer Experience, Operations Management, Management Consulting, Training, Cross-functional Team..., Workforce Management, Business Analysis, Customer Satisfaction, Contact Centers, Start-ups, Process Improvement, Performance Management, Project Management, Customer Retention, Leadership, Coaching, Telemarketing, Account Management, VoIP, Executive Management, Contract Negotiation, Call Center Development, Lead Generation, Quality Assurance, Unified Communications, Managed Services, IVR, BPO, Inbound Marketing, Business Process..., Telephony, Consulting, Customer Service, SaaS, Contact Center...
Education
Florida International University 1993 — 1995
Political Science and Government and Business
University of Nebraska-Lincoln 1991 — 1993
Political Science and Government
Florida International University July 2012 - August 2014
Interactive Response Technologies, (IRT) August 2008 - April 2009
Pizza Hut March 2007 - April 2008
Skills
Typography, Logo Design, Corporate Identity, Photo Restoration, Package Design, Brochure Design, Poster Design, Editorial Layout, Advertising Layout, Print Production, Web Design, Photography, Layout, Posters, Brochures, QuarkXPress, Flyers, Advertising, WordPress, Dreamweaver, InDesign, Photoshop, Illustrator, Editorial, Packaging
Education
Art Institute of Fort Lauderdale 2008 — 2012
Associate of Science Degree, Graphic Design
Hialeah-Miami Lakes Senior High 2004 — 2008
High School Diploma
Law Office of Jani E. Maurer December 2008 - Present
Isle Casino at Pompano Park 2007 - 2008
Interactive Response Technologies, (IRT) August 2007 - November 2007
Skills
PACER, Multitasking Skills, Oral & Written..., Sound Analytical Skills, Interpersonal Skill, Solid computer skills, Works well in a team, Works well individually, Highly motivated..., Microsoft Word, Wordperfect, Microsoft Excel, Outlook, ProDoc, Adobe Acrobat, Divorce Power Analyzer, Westlaw
Education
Broward Community College 2011 — 2013
Associate of Science (A.S.), Legal Assisting
University of Florida 2003 — 2005
Hyatt Regency houston January 2012 - Present
Contemporary Services Corporation - CSC February 2011 - Present
Interactive Response Technologies, (IRT) May 2010 - March 2011
Walmart June 2008 - June 2009
Skills
Security, Customer Service, TABC Certified, Cashiering, Customer Satisfaction, Troubleshooting, Microsoft Word, Microsoft Office, Internet, Sales
Education
Houston Community College 2013 — 2015
Comcast May 2015 - Present
Target September 2014 - December 2014
UPS Freight February 2011 - June 2013
Nanny for the Yost Family January 2009 - January 2011
Interactive Response Technologies, (IRT) October 2007 - May 2008
Skills
Office Administration, Microsoft Word, PowerPoint, Proficient Typing Skills, Microsoft Excel, Phone Etiquette, Legal Research, Administrative..., Telephone Skills, Data Entry, Outlook, Invoicing, Call Centers, Customer Service
Education
Mount Wachusett Community College 2012 — 2014
Associate's Degree, Paralegal, 3.78 GPA
East Central University 2005 — 2007
Education
Convergys Corporation June 2013 - Present
McDonald's Corporation March 2013 - June 2013
Interactive Response Technologies, (IRT) January 2013 - June 2013
Teleperformance October 2012 - January 2013
Winn Dixie Stores July 2010 - August 2012
Skills
Microsoft Office, Customer Service, Google Docs, Social Media, Public Speaking, Citrix, Sales
Education
Broward Community College 2011 — 2012
Associate of Arts (AA), Criminal Justice and Corrections
Mary Kay Idependent Consultant April 2012 - August 2014
Women's Cancer Care Center 2012 - 2012
Carnival Corporation February 2009 - October 2010
Interactive Response Technologies, (IRT) September 2007 - May 2008
Skills
Customer Service, Customer Satisfaction, Cosmetics, Sales, Administration, Management, Team Building, Data Entry, Training, Time Management
Education
Keiser University-Ft Lauderdale 2010 — 2011
Associate's degree, Medical Assisant
Archbishop curley notre dame 2004 — 2007
High Diploma, High School/Secondary Diplomas and Certificates
Houston ISD February 2009 - August 2011
Interactive Response Technologies, (IRT) November 2008 - February 2009
Skills
Microsoft Office, Data Entry, Customer Service, Teaching, Sales, Call Centers, Sales Operations, Training, Public Speaking, Employee Relations, Human Resources, Recruiting, Research, Coaching, Community Outreach
Education
Texas Southern University 2008 — 2011
Masters, Public Administration
Southern University and Agricultural and Mechanical College at Baton Rouge 2003 — 2007
Bachelolrs of Arts, Political Science
Trax USA Corp August 2015 - Present
Trax USA Corp August 2015 - Present
FlashBanc, LLC May 2013 - June 2015
First Data Merchant Services January 2012 - April 2013
Interactive Response Technologies, (IRT) 2011 - 2011
Skills
Customer Service, Management, Microsoft Excel, Project Management, Leadership, Strategic Planning, Sales, Microsoft Word, Training, PowerPoint, Customer Experience, Call Centers, Workforce Management, Customer Satisfaction, BPO, Salesforce.com, B2B, Team Building, Business Development
Education
Florida Memorial College 2006 — 2010
B.S., Aviation
American Senior High 2002 — 2006
Diploma, General Studies
Family Resource Center June 2014 - Present
Hertz 2013 - 2014
Forever 21 February 2010 - August 2013
Interactive Response Technologies, (IRT) March 2011 - March 2012
Education
Broward College 2010 — 2014
In Progress, Registered Nursing/Registered Nurse
Miami Norland Sr High 2005 — 2009
High School, Diploma
First Class Tax Pros LLC October 2011 - Present
Saveology March 2012 - January 2013
Interactive Response Technologies, (IRT) January 2010 - December 2012
PRC, LLC April 2010 - January 2012
Education
Ashworth College 2012 — 2014
Associate's degree, Paralegal
Ashworth College 2012 — 2014
Associate's degree, Accounting
Global Response May 2013 - October 2013
Saveology.com ™ February 2013 - April 2013
Teleperformance March 2012 - February 2013
Interactive Response Technologies, (IRT) March 2008 - January 2012
Skills
Training, Sales Management..., Supervisory Experience, Customer Service, Customer Retention, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Interviews, Sales, Sales Management, Data Entry, Quality Assurance
Education
University of Phoenix 2013 — 2019
Associate of Arts (AA), Human Resources Management and Services
Xerox February 2015 - Present
Express Scripts February 2006 - January 2015
Express Scripts December 2008 - May 2009
Express Scripts 2006 - 2009
Interactive Response Technologies, (IRT) 2004 - 2006
InfoCision Management Corporation 2002 - 2004
Skills
Operations Management, Corporate Finance, Offshore Outsourcing, Outsourcing Management, Procurement Outsourcing, Account Management, Contact Centers, BPO, Operational Turnaround, Change Management, Strategic Planning, Managing Start-ups, Strategic Vision, Optimization, Business Planning, Creative Problem Solving, Innovation, Customer Service..., Quality Management, Strategy Execution, Business Process..., Statistics, Business Analysis, Financial Analysis, Forecasting, Strategic Negotiations, Operational Excellence, Vendor Management, Problem Solving, Cross-functional Team..., Program Management, Call Center Development, Management, Process Improvement
Education
University of Minnesota-Twin Cities 1988 — 1992
Bachelor of Science (B.S.), Economics/Statistics
Heriot-Watt University
MBA course work
GarageLab LLC January 2014 - Present
Walgreens November 2009 - January 2014
Flextronics 2007 - 2009
Interactive Response Technologies, (IRT) September 2003 - February 2007
Aramark January 1997 - February 2005
Skills
Inventory Management, Cashiering, Merchandising, Store Management, Customer Service, Inventory Control, Microsoft Office, Planograms, Microsoft Word, Microsoft Excel, PowerPoint, Cash Register, Shrinkage, Loss Prevention, Retail, Teamwork, Team Leadership, Training, Visual Merchandising, Outlook, Cash Handling Experience, Leadership, Telephone Skills, Management, Phone Etiquette, Critical Thinking, Hiring, Customer Experience, Inventory, Event Planning, Profit, Troubleshooting, Team Building, POS, Sales, Store Operations, Retail Sales, Customer Satisfaction
Education
Brown Mackie College-Miami 2013 — 2015
Bachelor of Business Administration (BBA), Accounting and Business/Management
ITT Technical Institute-Miami 2003 — 2005
Associate of Science (AS), Information Technology - Computer Network Systems
ITT Technical Institute-Miami
Computer Systems Networking and Telecommunications
South Miami Senior High
United States Department of Defense June 2014 - Present
United States Department of Defense September 2009 - June 2014
Interactive Response Technologies, (IRT) January 2009 - June 2009
Skills
Logistics, Human Resources, Microsoft Office, Purchasing, Organization, Research, Analysis, Forecasting, Contract Management, Inventory Management, Customer Service, Public Speaking, Project Management, Government, Project Planning, PowerPoint, Sales
Education
East Central University 2010 — 2012
Master of Science (MS), Human Resources Administration
East Central University 2006 — 2009
Bachelor of Arts (BA), Political Science
Loehmann's December 2012 - July 2013
Kmart Corporation March 2010 - December 2012
Interactive Response Technologies, (IRT) May 2008 - March 2010
Skills
Physical Security, Surveillance, Customer Service, Cashiering, Cash Register, Security, Loss Prevention, Microsoft Office, Microsoft Word, Microsoft Excel, Phone Skills, PowerPoint, Multi-line Phone, Clerical Skills, Inventory, Customer Satisfaction, Retail Sales, Dispatching, Retail, Operations Management, Private Investigations, Time Management, CCTV, Store Management, Facebook, Team Building, Employee Training, Asset Protection, Criminal Justice, Data Entry, Interviews, Telephone Skills
Education
Miami Dade College 2006 — 2011
Bachelor of Applied Science (B.A.Sc.), Public Safety Management
World Hope Academy 2002 — 2006
High School Diploma, Basic Skills and Developmental/Remedial Education
Macy's November 2012 - Present
Interactive Response Technologies, (IRT) June 2011 - July 2012
Mini Mart & Beauty Supplies December 2009 - January 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Sales, Microsoft Word, Microsoft Excel, Microsoft Office, Recruiting, Hair Braiding, Hospitality, Hands-on Training, Hair, PowerPoint, POS, Problem Solving, Organization, Leadership, Assistant Work, Fast Learner, Packing, Inventory, Stocking, Front, Shampoo, Salons, Direct Patient Care
Education
Robert Morgan Educational Center 2013 — 2013
Nursing Assistant/Aide and Patient Care Assistant/Aide
ABC Bartending School 2012 — 2012
License Certificate, Bartending/Bartender
University College of the Cayman Islands 2005 — 2006
Certificate, Computer Programming, Specific Applications
Marsh & McLennan Companies 2015 - Present
Rasmussen College April 2012 - January 2015
ABC Television September 2013 - December 2013
HerLau May 2011 - December 2013
Celebration Cruise Line June 2009 - September 2009
University Hospital and Medical Center January 2009 - May 2009
Interactive Response Technologies, (IRT) February 2008 - December 2008
Maranatha Auto Sales September 2005 - January 2008
Skills
Higher Education, Human Resources, New Hire Orientations, Microsoft Office, Customer Service, Staff Development, Training, Team Building, Resume Writing, Public Speaking, Leadership Development, Leadership, Coaching, Event Planning, Organizational..., Social Networking, Telephone Skills
Education
Rasmussen College 2010 — 2012
Pre-Law/Paralegal, Family Law, Corporate Law, Legal Terminology, Statistics, etc.
Rasmussen College
Associate's Degree
Museum of Fine Arts, Boston January 2013 - Present
Miami Hoshuko, Inc 2009 - 2012
ACD Systems of America, Inc 2003 - 2005
Deneba Systems, Inc 1998 - 2003
Interactive Response Technologies, (IRT) 1997 - 1998
Skills
Microsoft SQL Server, Databases, T-SQL, C#, Visual Basic, ASP, .NET, ASP.NET, SQL, Web Applications, Web Development, Software Development, JavaScript, HTML, Japanese, Visual Studio, OOP, Win32 API, Microsoft Visual Studio, XML, jQuery, AJAX, Agile Methodologies, Software Engineering, C, User Interface, CSS, ASP.NET MVC, Testing, Web Services, E-commerce, IIS, Software Design, Oracle, C++, VB.NET, Crystal Reports, Windows Server, Windows, Object Oriented Design, MFC, Objective-C, iOS development, Xcode, The Museum System, TMS, Museums
Education
Florida International University 1993 — 1996
Bachelors, Computer Science
City of Houston August 2014 - Present
Kuehne + Nagel February 2013 - Present
Asurion January 2012 - Present
Interactive Response Technologies, (IRT) August 2010 - May 2012
Burnett Staffing Specialists / Choice Staffing Services September 2011 - January 2012
Skills
Recruiting, Talent Acquisition, PeopleSoft, Onboarding, Technical Recruiting, Contract Recruitment, Microsoft Office, Clerical Skills, Management, Team Leadership, Quality Assurance, Administrative..., Administrative...
Education
Texas Southern University 2011 — 2012
Lone Star College 2009 — 2011
2yr, Education
Thomas protective services inc February 2013 - Present
John Moore Services March 2014 - March 2015
U.S. Security Associates 2012 - 2013
Interactive Response Technologies, (IRT) December 2009 - December 2012
Skills
Filing, Typing, Computers, Company Secretarial Work, Customer Service, HR Project Management, Data Entry, Strategic Planning, Leadership, Microsoft Office, Team Building, Social Networking, Public Speaking
Education
Fortis institute 2014 — 2015
Certification, Medical billing and coding
Northwest Educational Center 2012 — 2013
Computer business, Computer Science
Klein Forest HS 2005 — 2009
College prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
SOL VISTA October 2015 - Present
Fannie Mae January 2014 - May 2015
Year Up September 2013 - July 2014
Sodexo May 2011 - May 2013
Interactive Response Technologies, (IRT) January 2010 - May 2010
Red Velvet Cakery August 2009 - December 2009
Skills
Customer Service, Cashiering, Customer Satisfaction, Data Entry, Telephone Skills, Time Management, Microsoft Word, Inventory Management, Microsoft Office, Microsoft Excel, Creative Writing, Creative Solutions, Drawing, Entrepreneurship, Communication, Mathematics, Leadership, Software Testing
Education
Montgomery College 2015 — 2017
Associates business administration
Northern Virginia Community College 2013 — 2014
Information Technology, 3.5
Theodore Roosevelt Senior High School 2006 — 2009
Diploma, General Studies
Interactive Response Technologies, (IRT) June 2011 - November 2014
WellStar Cobb Hospital July 2010 - May 2011
The Home Depot April 2003 - May 2010
Skills
able to form solid,..., data entry, filing,...
Education
Broward College 2011 — 2014
Associate's Degree, Office Management, A
Sanford-Brown College-Atlanta 2008 — 2010
Certificate, Medical Billing and Coding, A
Chickasaw Nation June 2013 - Present
Chickasaw Nation September 2012 - June 2013
Chickasaw Nation November 2006 - October 2012
Oklahoma Army National Guard November 1997 - July 2011
Interactive Response Technologies, (IRT) August 2005 - November 2006
Pontotoc Technology Center September 2004 - August 2005
Blockbuster Video January 2004 - September 2004
Sykes Enterprises Incorporated March 1999 - January 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Photoshop, Windows, Outlook, Teaching, Budget, C++, HTML, C, Public Speaking, Java, Editing, Strategic Planning, Negotiation, ASP, ASP.NET, jQuery, PHP, Microsoft SQL Server, SQL, Management, Account Management, C#, System Administration, SharePoint, MS Project, Leadership, Web Design, Databases, Web Development, Troubleshooting, CSS, Microsoft Project, Budgets
Education
East Central University 2010 — 2011
MSHR, Human Resource Management
East Central University 1995 — 2006
Bachelor's of Science, Business Administration with Management Information Systems concentration
Sedgwick November 2014 - Present
AmeriHealth Caritas February 2014 - November 2014
State Farm September 2011 - July 2013
State Farm March 2011 - September 2011
Citi October 2010 - January 2011
Interactive Response Technologies, (IRT) November 2009 - August 2010
Interactive Response Technologies, (IRT) September 2008 - November 2009
Interactive Response Technologies, (IRT) June 2008 - September 2008
Fiba Retail - Marks & Spencer / GAP / Banana Republic June 2007 - February 2008
Barnes & Noble October 2006 - May 2007
Skills
Customer Service, Call Centers, Human Resources, Leadership, Data Entry, Sales, Team Building, Recruiting, Insurance, Onboarding, New Hire Orientations, Customer Retention, Customer Experience, Employee Training, Training, Technical Support, Payments, Office Administration, Public Administration, Consulting, Clerical Skills, Data Analysis, Conducting Interviews, Development Of Employees, Motivational Speaking, Data Collection, Community Development, Retail Sales, Non-profit Volunteer, Technical Writing, Event Planning, Event Photography, Cooking, Baking, Grills, Bilingual-English/Spanis..., Telephone Skills, Interviews, Communication, Telecommunications, Receptionist Duties, Mock Interviews, Report Writing, Communication Skills, Cashiering, Non-profit..., Corporate Events, Computers, Customer Support, Brewing Beer
Education
Florida International University 2012 — 2013
Bachelor of Arts (BA), Public Administration
Daytona State College 2006 — 2011
Associate's Degree, Business Administration and Management, General
HB Property Solutions LLC July 2015 - Present
Self Employed March 2011 - January 2013
Interactive Response Technologies, (IRT) July 2012 - December 2012
Park Plaza Apartments March 2012 - June 2012
Family Dollar May 2011 - December 2011
OfficeTeam May 2008 - September 2009
Skills
Interpersonal..., Intuitive Leadership, Data Entry, Data Warehousing, Cashiering, Internal Communications, Customer Satisfaction, Customer Service, Management, Communication, Typing, Leadership, Time Management
Education
Colorado Technical University 2015 — 2016
Associate’s Degree, Health Services Administration, 3.76
Western Governors University 2012 — 2013
Bachelor of Science (B.S.), Business Administration, Management and Operations/ Accounting, A
Broward Community College 2008 — 2009
Liberal Arts
Pro24 Security & Investigative Services, Inc January 2015 - Present
Jonny photos January 2015 - Present
RGIS December 2011 - January 2015
Interactive Response Technologies, (IRT) September 2010 - November 2011
BP May 2010 - September 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Satisfaction, Teamwork, Data Entry, Loss Prevention, Customer Service, Retail, Team Building, Merchandising, Problem Solving, Store Management, Team Leadership, Inventory Control, Inventory Management, Retail Sales, Cashiering, Supervisory Skills, Computer Hardware, Social Networking
Education
Broward College
Global Response July 2012 - Present
Sears, Roebuck and Co. October 2012 - May 2013
Cross Country Home Services May 2011 - June 2012
Interactive Response Technologies, (IRT) September 2010 - February 2011
Top Dog Travel June 2010 - July 2010
Caribbean Cruise Lines March 2008 - July 2010
Skills
Management, Complaint Management, Customer Satisfaction, Administrative..., Customer Service, Team Leadership, Microsoft Office, Customer Relations, Customer Retention, Customer Experience, Order Fulfillment, Data Entry, Project Management, Team Building, Microsoft Excel, Microsoft Word, Employee Training, Credit Cards, Email, Customer Support, Sales Operations, Sales, Problem Solving, Retail, Retail Sales
Education
Broward College 2006 — 2008
Business Administration and Management, General
Coral Springs High School 2002 — 2006
Kaplan University October 2011 - Present
Interactive Response Technologies, (IRT) July 2009 - August 2010
Convergys October 2006 - April 2007
Skills
Career Counseling, Organizational..., Student Recruiting, Organizing Meetings, Mediation, Adult Education, Admissions, Student Affairs, Microsoft Word, Wellness Coaching, Computer Proficiency, Works well in a team, Work Ethic, Computers, Workplace Harassment, Compliance, Public Speaking, Call Centers, E-Learning, CampusVue, Telecommunications, Higher Education, Higher Education..., Staff Development, Employee Relations, Employee Engagement, Student Financial Aid, Leadership Development, Microsoft Excel, PowerPoint, Academic Advising, Students, Training, Customer Service, Microsoft Office
Education
Kaplan University 2013 — 2015
Master's Degree, Applied Behavior Analysis - Psychology
Bethune-Cookman University 2005 — 2010
Bachelor of Science (BS), Psychology
The Ticktin Law Group, P.A. July 2015 - Present
Centerplate September 2010 - Present
LaVan & Neidenberg, P.A. January 2013 - May 2015
Interactive Response Technologies, (IRT) February 2011 - March 2012
Skills
Microsoft Word, Microsoft Excel, Outlook, Lotus Notes, Customer Service, Paralegals, Case Management, Sales, Legal Assistance, Outsourcing, Microsoft Office, Public Speaking, PowerPoint, Training, Social Media, Legal Research, Leadership, Budgets, Marketing, Call Centers, Strategic Planning
Education
Broward College
Paralegal
Ada Public School System March 2012 - Present
Interactive Response Technologies, (IRT) June 2007 - October 2010
Sykes July 2002 - May 2004
Legends Night Club October 1999 - July 2002
Firehouse Bar August 2001 - January 2002
The Village Bar October 1999 - May 2001
Skills
Microsoft Office, Public Speaking, Classroom, Tutoring, Classroom Management, Customer Service, Teaching, PowerPoint, Microsoft Word, Microsoft Excel, Research, Educational Technology, Special Education
Education
East Central University 1999 — 2004
100+ hours, Mathematics
East Central University 1999 — 2001
100+ hours, Mathematics
Pontotoc Technology Center 1997 — 1997
MAT, MAT certification
Douglass Media Group/Greensheet January 2012 - Present
American Workers Insurance June 2008 - August 2009
Interactive Response Technologies, (IRT) November 2007 - May 2008
AT&T April 2006 - August 2007
Trout Associates Inc February 2004 - December 2005
Ramada Plaza Hotel February 2003 - December 2005
AT&T February 1997 - January 2003
Skills
New Business Development, Marketing Strategy, Sales, Marketing Communications, Marketing, Online Marketing, Social Media Marketing, Digital Marketing, Sales Management, Leadership, Customer Service, Advertising, B2B, Social Networking, Account Management, Social Media, Online Advertising, Team Building, Management, Cold Calling, Strategic Planning, Facebook, Direct Sales, Email Marketing, Lead Generation, Microsoft Office, Public Relations, Event Management, Public Speaking, Salesforce.com, Business Development, Time Management, Sales Operations, Contract Negotiation, Sales Presentations, Sales Process, Customer Retention, Competitive Analysis
Education
Houston Community College 2005 — 2007
Licensed Realtor, Real Estate, Loan Origination, 4.0
Home Depot October 2014 - Present
APAC Customer Services September 2005 - September 2014
T-Mobile August 1998 - December 2003
Interactive Response Technologies, (IRT) February 1998 - July 1998
PRC, LLC March 1995 - December 1997
Skills
Call Centers, SQL, SSIS, SSRS, ETL, Access, Workforce Management, Business Intelligence, Microsoft SQL Server, Avaya, Microsoft Excel, Visio, Web Design, VBScript, DTS, Query Optimization, Wordpress, Joomla, Call Center, SQL Server, VBA, Excel, Call Center Operations, Call Center Management, Oracle PL/SQL..., WordPress, SharePoint, Vendor Management, BPO
Education
Tuskegee University 1986 — 1992
BS, Mathematics
Catholic Memorial 1981 — 1985
H.S. Diploma
Robinson Tax Service August 2001 - Present
Interactive Response Technologies, (IRT) August 2008 - June 2011
U.S Vets May 2008 - July 2008
Education
Texas Southern University 2008 — 2012
Bachelor’s Degree
Capital One March 2009 - Present
Medco Mail Order Pharmacy (acquired by Express Scripts) October 2008 - March 2009
Interactive Response Technologies, (IRT) December 2006 - August 2008
Skills
Customer Service, Time Management, Call Centers, Outlook, Invoicing, Microsoft Office, QuickBooks, Accounts Receivable, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Administration, Administrative..., Windows, English, Troubleshooting, Administrative..., Typing, fax, Quicken, Billing Process, Microsoft Outlook, Medical Terminology, Process Improvement
Education
Bishop State Community College 2004 — 2007
Associate of Science (AS), Office Administration in Medical Legal and Word Processing
University of Phoenix 2004 — 2007
Bachelor of Science (BS), Healthcare Administration
Mount Sinai Medical Center Miami Beach April 2014 - Present
Mount Sinai Medical Center Miami Beach August 2010 - February 2014
Interactive Response Technologies, (IRT) November 2007 - December 2008
PRC, LLC December 2005 - November 2007
Skills
Hospitals, Health Services..., Data Analysis, Data Entry, Supply Chain Management, Customer Service, Healthcare Management
Education
Florida International University - College of Business 2015 — 2016
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
College of Nursing & Health Sciences at Florida International University 2012 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Miami Dade College 2010 — 2012
Associate’s Degree, Health Services Administration
Arise Virtual Solutions Inc. October 2012 - Present
Interactive Response Technologies, (IRT) October 2004 - October 2012
Skills
Call Centers, Training, Performance Management, Customer Experience, Call Center, Customer Satisfaction, Employee Training, Coaching, Leadership Development, Team Leadership, Team Building, Avaya, Training Delivery, Recruiting, Employee Relations, Workforce Management
Education
Alabama State University 1992 — 1993
Music Education
Florida Memorial College
The Chickasaw Nation May 2014 - Present
UpSource Inc. December 2010 - April 2014
Interactive Response Technologies, (IRT) August 2005 - December 2010
Farmers Insurance January 2000 - February 2005
Skills
Call Centers, Customer Service, Outsourcing, Workforce Management, Customer Experience, BPO, Vendor Management, Process Improvement, CRM, Management, Telecommunications, Training, Project Management, Technical Support, Managed Services, Program Management, Contact Centers, Customer Satisfaction, Operations Management, Account Management, Customer Retention, Leadership, Avaya Technologies, Performance Management, Team Leadership, Service Delivery, New Business Development, Team Building, Recruiting, Change Management, Human Resources, Strategic Planning, Business Development, Sales Management, Analysis, Team Management, Business Process..., Strategy, Call Center Development, Cross-functional Team..., Quality Assurance, Coaching, VoIP, Business Analysis, Leadership Development, Time Management, Employee Training, Salesforce.com, Solution Selling, B2B
Education
University of Oklahoma 2010 — 2013
Crisis Management, 3.9 GPA
Chickasaw Nation August 2015 - Present
iQor July 2015 - August 2015
Southeastern Oklahoma State University August 2012 - August 2015
Alorica May 2014 - May 2015
Murray State College August 2009 - May 2012
Interactive Response Technologies, (IRT) May 2008 - October 2008
Skills
Sports, People Skills, Microsoft Word, PowerPoint, Baseball, Budgets, Strategic Planning, Social Media, Customer Service, Teaching, Social Networking, Microsoft Excel, Microsoft Office, Event Management, Higher Education, Facebook, Sports Management, Marketing Strategy, Project Management, New Business Development, Communication, Writing, Sponsorship, Program Management, Customer Retention, Contract Negotiation
Education
Southeastern Oklahoma State University 2012 — 2016
Bachelor's degree, Health and Physical Education/Fitness
Murray State College 2009 — 2012
Associate of Science (A.S.), General Studies
Tupelo High School 2004 — 2008
HS Diploma, H
Lexington Doc Prep April 2014 - March 2015
Hunters Run Golf and Raquet Club October 2013 - January 2014
The Morrissey Group August 2012 - January 2013
Interactive Response Technologies, (IRT) December 2006 - December 2009
Skills
Sales, Fitness Training, Cinematography, Visual Arts, Corporate Communications, Screenwriting, Retail, Photoshop, Writing, Blogging, Delegate Management, Customer Service, Management, Social Networking, Social Media, Time Management, Leadership, Marketing
Education
Florida Career College-Pembroke Pines 2007 — 2009
Associate of Science (A.S.), Web Admin
Miami Dade College 2002 — 2004
Weatherby Healthcare August 2015 - Present
Walgreens October 2012 - August 2015
Interactive Response Technologies, (IRT) May 2009 - September 2012
Skills
Employee Training, Staff Development, KPI implementation, Customer Service, Curriculum Development, People-oriented, Leadership, Performance Management, Customer Experience, Leadership Development, Customer Satisfaction, Team Building, Time Management, Operations Management, Call Centers, Training, Microsoft Office, Process Improvement, Team Leadership
Education
Florida Agricultural and Mechanical University 2006 — 2009
Bachelor's Degree, Business Administration and Management, General
Florida Agricultural and Mechanical University
Universal Star Distribution January 2015 - Present
MetroPCS August 2012 - Present
Staples April 2010 - January 2012
Interactive Response Technologies, (IRT) April 2009 - October 2009
Skills
Telecommunications, Wireless, CDMA, LTE, GSM, 3G, Cellular Communications, 4G, UMTS, Mobile Devices, IP, VoIP
Education
Full Sail University 2015 — 2016
Bachelor's Degree, Game Design, GPA 3.5
Liberty Tax Service January 2015 - January 2015
Computer wiz July 2014 - January 2015
Bojangles' Restaurants, Inc. May 2014 - July 2014
KFC June 2011 - November 2013
Garing Protective Services July 2009 - February 2010
Interactive Response Technologies, (IRT) February 2009 - June 2009
The Answer Group (TAG) May 2006 - January 2008
Skills
Security, Cooking, Automotive Repair, Customer Service, Cashiering, Computer Repair, Data Entry, English, Computer Proficiency, Consulting, Time Management
Education
ATI Career Training Center-Oakland Park 2010 — 2010
certification, Automobile/Automotive Mechanics Technology/Technician, a
FastTrain of Miami 2002 — 2004
A+ certification, Computer Installation and Repair Technology/Technician
force one security 1999 — 1999
license, Security and Loss Prevention Services
Teleperformance, USA December 2014 - Present
Interactive Response Technologies, (IRT) March 2007 - September 2013
American Express October 2006 - March 2007
Sun Sentinel: JobsSouthFL July 2003 - September 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, CRM databases, Troubleshooting, Management, Call Centers, Telecommunications, Customer Satisfaction, Windows, Budgets
Education
University of Phoenix 2008 — 2013
BSB, Business Administration
Everest University-Pompano Beach 2005 — 2007
Associate of Science (AS), Medical/Clinical Assistant
Webber March 2015 - Present
Litton Loan Servicing, LP/ Goldman Sachs Mortgage Company March 2010 - October 2011
Litton Loan Servicing, LP August 2008 - March 2009
Interactive Response Technologies, (IRT) June 2007 - August 2008
Litton Loan Servicing/ First American Mortgage June 2006 - June 2007
Skills
Time Management, PowerPoint, Customer Service, Microsoft Office, Research, Microsoft Word, Microsoft Excel, Public Speaking, Social Media, Teamwork, Event Planning, SPSS, English, Data Entry, Management, Leadership, Strategic Planning
Education
Texas Southern University 2013 — 2015
Bachelor of Business Administration (BBA), Accounting
Beijing Jiaotong University 2014 — 2014
Chinese Language Training
Texas Southern University 2011 — 2013
Bachelor of Arts (BA), Sociology
Republic Services December 2014 - Present
Republic Services June 2014 - Present
Interactive Response Technologies, (IRT) May 2010 - May 2014
Interactive Response Technologies, (IRT) May 2010 - December 2011
LTD Financial Services January 2009 - May 2010
Skills
Oracle Applications, Microsoft Office, AS400, CCS, CRM software, Quality Assurance, Training & Development, Budgeting, Marketing Strategy, Operations Management, Budgets, CRM, Call Centers, Coaching, Customer Experience, Employee Training, Management, Sales, Workforce Management, Customer Satisfaction, Customer Service, Leadership, Team Building
Education
Los Angeles Pierce College 2003 — 2006
AA, General Education, 3.1 GPA
University of Arkansas at Pine Bluff 2002 — 2003
Buisness, Buisness Adminstration
T-Mobile April 2015 - Present
Trinity Industries, Inc. June 2014 - August 2014
Interactive Response Technologies, (IRT) December 2011 - August 2013
Skills
Technical Writing, Editing, Creative Writing, Call Centers, Customer Experience, Adobe Creative Suite, Dreamweaver, Web Development, XML, Customer Service, Proofreading, Analysis, Blogging, Social Media, Microsoft Word, Writing, Documentation, Research, Copy Editing, Microsoft Office
Education
University of North Texas 2013 — 2016
Master's Degree, Professional and Technical Communication, Graduate
The University of Texas at San Antonio 2005 — 2008
BA, English
Amway Global April 2013 - Present
Ouachita Staff Management, Inc, dba Hanwood Oklahoma, LLC & Hanwood Arkansas, LLC October 2011 - October 2012
Interactive Response Technologies, (IRT) March 2007 - April 2011
Skills
Sales Management, Sales Operations, Direct Sales, Customer Service, Call Centers, Telemarketing, Bilingual-English/Spanis..., Cellular Communications, Clerical Skills, Switchboard Operator, Fax, Recruiting, Public Relations, Applicant Tracking..., Cold Calling, Consultants, Workers Compensation, Training
Education
Francis Tuttle Technology Center 2002 — 2004
Business and Information, Small Business Administration/Management
Pontotoc Technology Center 1999 — 2001
Office Depot October 2014 - Present
Office Depot January 2014 - September 2014
Office Depot June 2013 - December 2013
Interactive Response Technologies, (IRT) July 2007 - 2012
Jewels Factory 2010 - 2011
Jalan Jalan at Sawgrass Mills, Plantation ,Florida. December 2003 - January 2007
Skills
Negotiation, Management, Transportation, Forecasting, International Logistics, Sales, Accounting, Finance, Financial Reporting, Marketing Strategy, Team Leadership, Inventory Management, C-TPAT, Trade Compliance, Global Sourcing, Product Management
Education
Florida Atlantic University 2013 — 2014
Minor in Finance, International Finance
Florida Atlantic University 2012 — 2014
Bachelor's degree, International Business and Trade
Palm Beach State College 2011 — 2012
Associate's Degree, Associate in Arts
Universidad de Lima 2000 — 2002
Business Administration
Florida International University August 2014 - Present
Florida International University December 2006 - August 2014
Interactive Response Technologies, (IRT) November 2003 - December 2006
Skills
Corporate Events, Florida Notary, Microsoft Office, Supervisory Skills, Higher Education, Analysis, Process Improvement, Security, Operations Management, Project Planning, Leadership, Teamwork, Procurement, Facilities Management, Administration, Leadership Development, Community Outreach, Training, Nonprofits, Program Development, Program Management, Public Speaking, Policy, Spanish, Customer Service, PowerPoint, Microsoft Excel, Event Planning
Education
Florida International University 2011 — 2011
Master's degree, Engineering/Industrial Management
University of Phoenix 2004 — 2007
Bachelor of Science in Business Management
State Representative Harold V. Dutton, Jr. 2013 - Present
Texas State Represetative Harold V. Dutton, Jr. 2012 - Present
Interactive Response Technologies, (IRT) 2010 - 2012
ZB Solutions August 2006 - May 2010
Skills
Microsoft Office, Adobe Acrobat, Windows, Problem Solving, Marketing Strategy, Team Building, Customer Support, Administration, Marketing Research, Event Planning, Scheduling, Online Research, Email Management, Interdepartmental..., Telephone Skills, Community Relations, Public Relations, Interpersonal Skill, Multi Tasking, Issues Managment, Legislative Research, Legislative Policy, Legislative Issues, Legislative Relations, Process Scheduler, Recruiting
Education
Texas Woman's University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.64
Prairie View A&M University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Marketing, 3.0
Perdue Farms, Inc March 2010 - Present
DK Resumes January 2010 - Present
Cendant Corporation/ Advantage, Inc August 2003 - June 2013
Interactive Response Technologies, (IRT) June 2004 - September 2007
AOL March 2002 - November 2003
PRC, LLC March 1994 - November 2001
Skills
Process Improvement, Call Center, Team Building, Customer Service, Training, Project Management, Six Sigma, Troubleshooting, Team Leadership, Operations Management, Microsoft Office, Sales, Account Management, PeopleSoft, Employee Relations, Microsoft Excel, Inventory Management, Customer Satisfaction, Human Resources, Recruiting, Strategic Planning, Call Centers, Leadership, Coaching, Management, Program Management, Payroll, Performance Management, Marketing, Employee Benefits, Cross-functional Team..., New Hire Orientations, Change Management, Continuous Improvement, SAP, Employee Training, Analysis, Vendor Management, Quality Assurance, Budgets, Software Documentation, Business Process..., Logistics, Organizational..., Leadership Development, Sourcing, Temporary Placement, Onboarding, Hiring, Workforce Planning
Education
Florida Agricultural and Mechanical University 1989 — 1994
B.S., Graphic Arts Technology
Miami- Dade Community College 1987 — 1989
A.A., Graphic Arts
CaiCreative Consulting September 2011 - Present
The Results Companies June 2003 - July 2011
Caicedo Design & Development September 1999 - July 2011
Interactive Response Technologies, (IRT) September 1999 - May 2003
Education
Florida Atlantic University
Nova Southeastern University
White Lion Collectables January 2011 - Present
Interactive Response Technologies, (IRT) April 2012 - December 2012
Education
Houston Community College 2013 — 2015
Bellaire High School 2006 — 2008
CompuCom July 2015 - Present
United States Army National Guard July 2013 - Present
Kforce Inc September 2014 - February 2015
ACE Cash Express April 2013 - September 2014
Interactive Response Technologies, (IRT) January 2012 - April 2013
Texas Southern University February 2010 - May 2012
Skills
Customer Service, Data Entry, Access, Microsoft Office, Time Management, Microsoft Excel, Cashiering, Outlook, PowerPoint, Computer Hardware, Inventory Management, Microsoft Word, Troubleshooting, Customer Satisfaction, Management, System Administration, Training, Data Analysis, Analysis, Event Planning, Call Centers, SAP, Telephone Skills, Active Directory, Social Media, Account Management, Administrative..., Sales, Technical Support
Education
Texas Southern University 2007 — 2011
Bachelor's Degree, Management Information Systems, General
Texas Southern University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
iQor July 2014 - Present
Fortress Trading Group June 2014 - Present
iQor October 2012 - July 2014
Interactive Response Technologies, (IRT) November 2010 - October 2012
Skills
Analytical Abilities, Microsoft Office, Financial Accounting, Pinnacle Studio, Video Editing, Coaching, Customer Service, Training & Development, Employee Training, Analytical Skills, Training, Troubleshooting, Call Centers, Policy, Analysis, Leadership, Management, Finance, Time Management, Process Improvement, Operations Management, Data Analysis, Customer Satisfaction
Education
Florida International University 2015 — 2015
Master of Science in Finance (M.S.F.), Finance, Investment, 3.5
Florida International University 2011 — 2013
Bachelor's degree, Finance, General
Florida International University 2011 — 2013
Bachelor's degree, Real Estate
Broward Community College 2007 — 2011
Associate's degree, Finance, General
Miramar High School 2003 — 2007
Diploma, hospitality
Macy's September 2013 - Present
Interactive Response Technologies, (IRT) 2012 - 2013
Skills
Customer Service
Education
Texas Southern University 2006 — 2010
Bachelor of Business Administration (BBA), Accounting
University of Houston 2004 — 2006
Bachelor of Business Administration (B.B.A.), Accounting
Interactive Response Technologies, (IRT) August 2008 - Present
Interactive Response Technologies, (IRT) August 2008 - Present
ProMed of South Florida 2002 - 2008
PRC, LLC 1999 - 2002
Skills
Workforce Management, Call Centers, Operations Management, Outsourcing, Customer Experience, Customer Satisfaction, Contact Centers, Performance Management, Vendor Management, Customer Service, Customer Retention, CRM, Service Delivery, Team Building, Training
Education
Miami Dade College
food bank of r.i. April 2013 - Present
Hasbro June 2013 - July 2013
Manchester Manor May 2011 - November 2012
Interactive Response Technologies, (IRT) April 2008 - August 2010
Skills
Computers, Customer Service, Organized Multi-tasker, Organized self-starter, Medical Billing, Medical Coding, Adaptable to Changes, Learning Quickly, Cpr Certified, Bartending, ServSafe Alcohol..., Cutting Skills,..., Expanded Food and..., Event Planning, Time Management, Catering, Social Media, Public Speaking, Food Preparation, Team Leadership, Microsoft Office
Education
Ultimate Medical Academy 2011 — 2012
Medical Billing and Coding, Medical, 3.6 gpa
Boston Bartenders School of America
TIPS Certified, Bartending
Robert Half Management Resources December 2014 - Present
Lloyds Banking Group November 2012 - October 2013
Lloyds Banking Group January 2011 - October 2012
Lloyds Banking Group 2006 - December 2010
Interactive Response Technologies, (IRT) May 2002 - July 2006
Skills
Banking, Private Banking, Retail Banking, Wealth Management, Credit Risk, Financial Risk, Credit, Risk Management, Business Strategy, Coaching, Stakeholder Management, Fixed Income, Strategic Communications, Performance Management, Training, Manage Client..., Front Office Development, Best Practices, People Development, Procedure Review, Regulatory Risk, Management
Education
Nova Southeastern University 2005 — 2007
Master of Business Administration (M.B.A.)
Nova Southeastern University 2000 — 2005
BS, Business Administration - dual concentration in Marketing & International Business
Enterprise Fleet Management October 2012 - Present
Enterprise Fleet Management October 2010 - October 2012
Enterprise Fleet Management September 2008 - October 2012
Enterprise Fleet Management April 2006 - September 2008
Enterprise Fleet Management March 2004 - April 2006
Enterprise Rent-A-Car March 2003 - March 2004
Interactive Response Technologies, (IRT) May 2000 - April 2001
Skills
Sales, Customer Satisfaction, Marketing, Networking, Staff Management, Promotions, Product Marketing, Managed Services, Customer Service, Strategic Planning, Sales Process, CRM, Customer Retention, Team Building, Contract Negotiation, Business Development, New Business Development, Operations Management, People Relations, Profit, B2B, Selling, Account Management, Sales Management, Training, Sales Operations, Sales Presentations, Salesforce.com
Education
Nova Southeastern University 2000 — 2002
MBA, Business Administration and Management, General
University of Technology, Jamaica
BSc. (Hons.), Tourism Management
University of Technology, Jamaica
Certificate, Food & Beverage Management
Wolmer's Boys' School 1987 — 1992
Houston Methodist July 2013 - Present
Sanford Brown College August 2012 - June 2013
Interactive Response Technologies, (IRT) May 2011 - June 2012
Capital One November 2009 - May 2011
Wells Fargo July 2006 - June 2007
Skills
Employee Relations, Benefits Administration, HRIS, Human Resources, New Hire Orientations, Onboarding, Performance Management, Employee Benefits, Recruiting, FMLA, HR Policies, Payroll, PeopleSoft, Oracle HR, SAP, Oracle, Talisma, CampusVue, Accounts Payable, Temporary Placement, Interviews
Education
University of Phoenix 2005 — 2009
Bachelor of Science, Business Administration in HR Management
Houston Community College 2004 — 2005
Certificate, Business Technology
Alief Hastings High School
Barry University
T-Mobile November 2007 - May 2012
Interactive Response Technologies, (IRT) 2003 - 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Broward Community College 2011 — 2013
Associate of Arts (A.A.), Criminal Justice
Ashworth University 2002 — 2005
Ryan March 2015 - Present
Stewart Title July 2014 - February 2015
Bank of America January 2013 - December 2013
Stewart Lender Services May 2012 - October 2012
Interactive Response Technologies, (IRT) December 2010 - May 2012
Skills
Mortgage Lending, Loss Mitigation, Mortgage Banking, Loans, FHA, Loan Origination, Mortgage Servicing, Refinance, Loan Servicing, Residential Mortgages, Underwriting, Credit, Default, Foreclosures, Real Estate
Education
Houston Community College 2014 — 2017
Bachelor's degree, Accounting and Business/Management
Sykes June 2014 - Present
Interactive Response Technologies, (IRT) October 2010 - June 2011
Interactive Response Technologies October 2010 - June 2011
Starbucks Coffee February 2007 - December 2009
Sonrise Church July 2008 - August 2009
CC Concepts February 2005 - March 2006
CC Concepts 2005 - 2006
Convergys 2000 - 2004
Sonrise Church January 1996 - December 2003
Skills
Coaching, Recruiting, Management, Customer Service, Time Management, Public Speaking, Sales, Youth work, Sales Management, Entrepreneurship, Entrepreneurship..., Barista
Education
2007- 2008 SCHOOL NAME, College Of Biblical Studies 2012 — 2015
Theology, Computer Science; Biblical Counseling
New Hope Christian College 2012 — 2015
Bachelor's degree, Ministry Leadership with focus on Youth Ministry, Junior
KCG Consulting Inc. January 2000 - Present
USAble Life December 2012 - May 2014
Kavanaugh CallCenter Group June 2005 - March 2013
CBS Interactive April 2003 - May 2005
SportsLine.com June 1996 - January 2000
Interactive Response Technologies, (IRT) November 1995 - May 1996
Skills
Telemarketing, Call Center, Inbound, Lead Generation, Customer Experience
Education
Florida International University 1994 — 1995
Marketing
Walt Disney World February 2015 - Present
Walt Disney World April 2012 - Present
IBM February 2007 - March 2012
Interactive Response Technologies, (IRT) January 2006 - October 2006
Skills
Business Analysis, Integration, Software Documentation, Agile Methodologies, Business Process, Quality Assurance, Systems Analysis, Management, Team Leadership, SAP HR, Change Management, Visio, Project Management, Consulting, SAP R/3, IT Strategy, Business Process..., Project Delivery, Agile Project Management, Service Delivery, ERP, Data Interfaces, SOX Compliancy, Data Migration, Business Process Mapping, Data Integration, SAP ERP
Education
Nova Southeastern University 2013 — 2015
Master of Business Administration (MBA), Business Intelligence and Analytics
Florida International University 2004 — 2006
Bachelor's Degree, Management Information Systems (MIS)
University of Lagos 1999 — 2000
Civil Engineering
Allconnect August 2013 - April 2015
Interactive Response Technologies, (IRT) February 2007 - February 2014
Cybercity July 2011 - December 2011
PreCash November 2005 - January 2007
ChaseCom February 2003 - November 2005
Skills
Operations Management, Team Leadership, Process Improvement, Customer Relations, Budgeting, Budgets, Customer Service, Coaching, Sales, Call Centers, Management, Customer Satisfaction, Time Management, Training, Team Building, Account Management, Leadership, Customer Experience, Customer Retention, CRM, Business Development, Sales Management, Vendor Management, Performance Management, Telecommunications
Education
University of HoustonOhio State University 1997 — 1998
M.B.A, Speech Disorders
Jackson State University, Jackson Mississippi 1993 — 1997
B.A, Speech Communication
Jackson State University 1992 — 1997
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Jackson State University
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Specialized Staffing Solutions November 2011 - Present
Register Tapes Unlimited July 2010 - April 2011
Interactive Response Technologies, (IRT) June 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML
Education
Remington College-Houston Campus 2006 — 2007
Houston, Pharmacy Technician/Assistant
Mandarin High School 1997 — 1999
Self Employed December 2007 - Present
Interactive Response Technologies, (IRT) 2011 - 2011
Memorial Hermann Healthcare System October 2006 - December 2007
Skills
Administrative Support, Insurance Verification, Typing, Filing, Medical Billing, Medical Records, Data Entry, Scheduling, Customer Service, Switchboard Operator, Medical Records Analyst, ICD-9, CPT Coding, Receptionist, Cosmetology
Education
Houston Community College 2009 — 2010
Cosmetology, Cosmetology
Girl's & Boy's Preparatory Academy 2000 — 2000
High School Diploma, Graduated with High Academic Honors
Interactive Response Technologies, (IRT) January 2011 - Present
Redline Recovery Services, LLC February 2011 - November 2011
Landmark Theatres March 2009 - December 2010
Education
International Academy of Design and Technology-Troy 2005 — 2009
Bachelor of Arts (B.A.), Interior Design
Detroit School of Performing Arts 1996 — 2000
diploma, Theatre/Theater
5LINX Enterprises Inc. April 2012 - Present
Interactive Response Technologies, (IRT) June 2008 - October 2011
Education
Med Life Institute 2012 — 2013
Certification, Substance Abuse/Addiction Counseling
Strayer University (FL) 2011 — 2013
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Alabama Agricultural and Mechanical University 2001 — 2002
Harbor Freight Tools July 2011 - Present
Interactive Response Technologies, (IRT) March 2008 - February 2009
CRC Press January 2001 - June 2003
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Multitasking Skills, Data Entry, Internet
Education
ATI College of Health 2005 — 2007
Associate of Science (A.S.), Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Interactive Response Technologies, (IRT) January 2012 - Present
Victoria's Secret November 2009 - January 2012
Skills
Cashier, Awesome greeter, Good verbal skills, Great communications..., Interpersonal Skill, Teamwork, Strategic Leadership, Great customer service, Highly Reliable, Learn New Software..., Superior Computer Skills, Always Punctual
Education
Broward Community College 2009 — 2014
Comcast October 2012 - Present
Interactive Response Technologies, (IRT) April 2012 - October 2012
The Home Depot June 2007 - August 2011
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Retention, Customer Engagement, Internet, Computer Proficiency, Computer Maintenance, Computer Repair, Sales, Outlook
Education
Florida National College-Main Campus 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Interactive Response Technologies, (IRT) May 2011 - Present
Broward County Schools August 2010 - May 2011
Party City August 2008 - August 2009
Education
Broward Community College 2009 — 2013
Associate of Arts (AA), Accounting
Choice Home Warranty July 2014 - Present
LEF November 2010 - May 2014
Interactive Response Technologies, (IRT) 2008 - 2010
PRC, LLC 2007 - 2008
PRC, LLC January 2006 - January 2007
PRC, LLC January 2005 - January 2006
PRC, LLC January 2002 - January 2005
Skills
Analytics, Customer Service, Call Center Development, Microsoft Excel, Contract Negotiation, Forecasting, IT Operations, Strategic Planning, Coaching, Workforce Management, Operations Management, Customer Experience, Call Centers, Customer Satisfaction, Management, Outsourcing, Vendor Management, Performance Management
Education
Miami Dade College 2012 — 2014
Business Administration and Management, General
William H. Turner Technical Arts 1998 — 2002
High School Diploma
GLG (Gerson Lehrman Group) November 2014 - Present
Compass Group October 2005 - October 2014
Interactive Response Technologies, (IRT) 2003 - 2005
Urban League of Broward County April 2003 - November 2003
Ryder System, Inc. October 2001 - January 2003
PwC November 1998 - June 2001
Skills
Project Management, Employee Training, Hotels, HRIS, Human Resources, Talent Management, Recruiting, Succession Planning, Strategic Planning, Budgets, Performance Management, Hospitality, Employee Relations, Training, Onboarding, Hiring, New Hire Orientations, Interviews, Leadership, Leadership Development, Time Management, Team Building
Education
City University of New York-Baruch College
Bachelor of Business Administration (B.B.A.), International Business
Pace University School of Law
Doctor of Law (J.D.), Law
Interactive Response Technologies, (IRT) September 2014 - January 2015
Global Response May 2013 - September 2014
Bankers Life January 2013 - April 2013
The Home Depot February 2011 - December 2012
University of Evansville January 2010 - May 2010
Teleperformance October 2009 - December 2009
Publix Super Markets November 2006 - August 2008
Skills
Insurance, Life Insurance, Health Insurance, Underwriting, Term Life Insurance, Disability Insurance, Customer Service, Retail, Security Guard
Education
ITT Technical Institute-Fort Lauderdale
Electrical and Electronics Engineering
Broward College 2011 — 2013
Political Science and Government
University of Evansville 2008 — 2010
Political Science and Government
Nova High School 2006 — 2008
Interactive Response Technologies, (IRT) June 2012 - Present
Sunny Hill School September 2008 - September 2011
Campamento Mujercitas June 2010 - August 2010
Skills
Childcare, Computer-related, Bilingual-English/Spanis..., Customer Service
Education
Broward Community College 2012 — 2014
Associate of Arts (AA)
Cooper City High School 2012 — 2012
Interactive Response Technologies, (IRT) June 2008 - Present
PRC, LLC June 2005 - May 2008
Skills
Employee Relations, Employment Law, Interpersonal Skill, Leadership, Strategic Orientation, HRIS, Human Resources, Onboarding, Benefits Administration, Talent Acquisition, Recruiting, Employee Training, HR Policies, New Hire Orientations, Leadership Development, Coaching, Applicant Tracking..., Workforce Planning, PeopleSoft
Education
Florida Atlantic University 2010 — 2013
Bachelor of Business Administration (BBA), Business Management and Minor in Marketing
Research To Practice (RTP) September 2013 - Present
Interactive Response Technologies, (IRT) January 2011 - July 2013
Princess Cruises October 2008 - January 2011
Walgreens May 1991 - July 2008
Skills
Accounts..., Balance Sheet, Balance Accounts, 1099 Preparation, QuickBooks, Treasury, Microsoft Applications, General Ledger, Compliance SOX, Lotus Notes, Fixed Asset Depreciation, Fixed Assets, Collateral, Journal Entries, General Journal, Account Reconciliation, Cash-handling, Cash Management, Management Due Diligence, Leadership, Motivated self-starter, Payroll, Financial Reporting, Financial Accounting, Schedule Control, Bank Reconciliation, Time Management, Accounting, Accounts Payable, Accruals, Benefits Administration, Depreciation, Year-end Close, ADP Payroll
Education
Nova Southeastern University 2010 — 2014
Master of Business Administration (MBA), Accounting and Business/Management
Florida Atlantic University 2003 — 2009
Bachelor of Arts (BA), Accounting and Business/Management
Interactive Response Technologies, (IRT) January 2012 - March 2013
Great Health Works April 2009 - December 2011
PRC, LLC September 2006 - April 2009
Motorola Solutions July 1996 - September 2003
Skills
Microsoft Office, Microsoft Excel, Call Centers, Service Delivery, Customer Support, Troubleshooting, Customer Satisfaction, Customer Experience, XP, Lotus Notes, Management, Time Management
Education
Miami Dade College 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Administration, Supervision and Management
mc fatter voc tech 1994 — 1995
certifcate, Graphic and Printing Equipment Operator, General Production
Gaffney-Kroese Supply Co April 2013 - Present
Interactive Response Technologies, (IRT) October 2007 - April 2013
VSP Staffing April 1995 - October 2007
Skills
Human Resources, Microsoft Excel, Microsoft Word, Employee Relations, Compliance, EEOC, Workers Compensation, Employee Benefits, Strategic Partnerships, Outlook, PowerPoint
Education
University of Houston-Downtown
Interactive Response Technologies, (IRT) 2009 - 2013
Convergys August 2004 - June 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Customer Service, Data Entry, Troubleshooting, Lotus Notes, Customer Retention, Outlook, PeopleSoft, Microsoft Office, Telephone Skills, Microsoft Excel, Training, Microsoft Word
Education
Concorde Career Institute-Miramar 2013 — 2013
Medical Office Management/Administration
Colegio Internacional de Caracas 1971 — 1976
Florida Department of Highway Safety and Motor Vehicles June 2015 - Present
Express Scripts August 2013 - June 2015
CPI Corp. October 2010 - February 2012
Interactive Response Technologies, (IRT) May 2011 - November 2011
Saint Lucie County School Board August 2008 - March 2011
PRC, LLC May 2006 - February 2007
Skills
Sales, Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Cold Calling, Data Entry, Research, Public Speaking, Social Media, Customer Retention, Team Leadership, Administrative..., Telephone Skills, Critical Thinking, Customer Satisfaction, Customer Experience, Typing, Call Centers, Outlook, Administration, Time Management, Microsoft Excel, Government, Teamwork, Analysis
Education
Everest University-Pompano Beach 2004 — 2011
Associate of Science (A.S.), Criminal Justice/Safety Studies
Indian River Community College
Associate of Arts (AA), Criminal Justice
Central home healthcare October 2012 - Present
Interactive Response Technologies, (IRT) December 2009 - June 2011
AT&T August 2008 - November 2009
Skills
Customer Service, Customer Service...
Education
Houston Community College 2003 — 2004
criminal justice
Prepared Table Charter School 1996 — 2000
High School Diploma, all major
Hot Topic September 2011 - Present
Interactive Response Technologies, (IRT) May 2011 - August 2011
Simply Fashion Stores, Ltd. March 2010 - February 2011
Skills
Managerial, Superior Computer Skills, Organizational..., Organization, People Skills, Project Management, Communication Skills, Cash Register, Phone Etiquette, Filing, Appointment Scheduling, Data Entry, Typing, Employee Training
Education
Florida Memorial College 2008 — 2012
Miami Carol City Senior High School 2004 — 2008
Diploma, General Education
Interactive Response Technologies, (IRT) February 2014 - July 2014
Quick Response Outsourcing August 2012 - February 2013
Education
State University of New York College at Brockport 2014 — 2017
History
Monroe Community College 2013 — 2014
History
Interactive Response Technologies, (IRT) 2008 - Present
Education
Florida Atlantic University 2011 — 2013
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Broward Community College 2009 — 2011
Associate of Arts (AA), Communication, General
Time Warner Cable February 2014 - June 2014
Energy Source March 2012 - June 2013
Interactive Response Technologies, (IRT) January 2011 - October 2011
Airline Promotions Incorporated September 2007 - December 2009
Skills
Social Networking, Social Media Marketing, Marketing, Customer Retention, Sales, Debt Collection, Collections
Education
Miami Dade College 2004 — 2005
Associate's Degree, Early Childhood Education and Teaching, 3.8
Arkansas State University 1988 — 1990
Radio and Television, 2.7 Gpa
Love's Travel Stops June 2013 - Present
Interactive Response Technologies, (IRT) October 2012 - February 2013
Burger King Corporation January 2012 - June 2012
Education
East Central University 2011 — 2016
Moyers High School 2008 — 2011
Knapp Chevrolet April 2012 - Present
NAPA AUTO PARTS March 2010 - April 2012
Interactive Response Technologies, (IRT) July 2008 - July 2009
Education
Universal Technical Institute of Texas Inc 2010 — 2012
Certificate, Automotive Technician
Alpha and omega Christian academy 1998 — 2006
High school diploma
Comcast Cable March 2005 - July 2014
Interactive Response Technologies, (IRT) June 2003 - April 2004
Cablevision October 2001 - March 2003
JPMorgan Chase & Co. September 1997 - December 2001
Skills
Customer Retention, Customer Satisfaction, Leadership, Management, Team Building, Telecommunications, Customer Experience, Process Improvement, Team Leadership, Troubleshooting
Education
Queensborough Community College
Drafting and Design Technology/Technician, General