InterContinental Hotels Group
Industry: Company
DescriptionInterContinental Hotels Group plc, informally InterContinental Hotels or IHG, is a British multinational hospitality company headquartered in Denham, Buckinghamshire, England. IHG has about 800,000 guest rooms and 5,000 hotels across nearly 100 countries. Customer service: 020 3349 9179 Headquarters: Denham CEO: Keith Barr Subsidiaries: Holiday Inn, InterContinental, Holiday Inn Express,
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InterContinental Hotels Group Employees
Silverado Resort & Spa - Home to PGA Championship 2014 & 2015 November 2013 - Present
The Vintage Estate May 2013 - November 2013
SGMP SF June 2011 - May 2013
Oakland Convention & Visitors Bureau October 2011 - April 2013
Claremont Hotel Club & Spa July 2006 - October 2011
CalSAE member 1997 - 2011
InterContinental Mark Hopkins 2004 - 2007
InterContinental Hotels Group 2003 - July 2006
Pan Pacific Hotel 1998 - 2004
Skills
Hotels, Hospitality Industry, Hospitality Management, Meeting Planning, Hospitality, New Business Development, Hotel Management, Destination Marketing, Event Management, Pre-opening, Public Relations, Corporate Events, Restaurants, Contract Negotiation, Menu Development, Sales Management, Event Planning, Customer Satisfaction, Revenue Analysis, Yield Management, Front Office, Leadership, Sales, Management, Training, Marketing Strategy, Tourism, Catering, Trade Shows, Budgets, Operations Management, Food & Beverage
Education
California State University-Hayward - School of Business and Economics 1994 — 1997
Business Management
Central Intelligence Agency May 2010 - Present
Delays IT Solutions LLc. January 2007 - Present
Gateway January 2004 - December 2006
ADT Security Services January 2001 - December 2003
InterContinental Hotels Group January 1997 - December 2000
Skills
Project Management, Program Management, Strategic Planning, Team Building, Change Management, Security, Team Leadership, Training, Leadership, Networking, Vendor Management, Management, Business Analysis, Information Technology, Customer Service, SharePoint, Consulting, Process Improvement, Microsoft Office, Project Planning, IT Management, Risk Management, Team Management, IT Strategy, SDLC, Data Center, SAP, Integration, Business Process..., Management Consulting, Social Media Marketing, Government, Start-ups, Business Strategy, Access, E-commerce, Analysis, Recruiting, Visio, Business Development, PMO
Education
Capella University 2009 — 2012
Master of Technology (MTech), Information Technology Project Management, A 3.8 GPA
Tuskegee University 1991 — 1996
B.S, Hospitality Administration/Management
SolarCity August 2015 - Present
Cellular Sales June 2014 - September 2015
Shea's Performing Arts Center June 2011 - August 2015
InterContinental Hotels Group May 2012 - June 2014
Peppertree Restaurant in Holiday Inn Niagara Falls, NY July 2008 - May 2012
Buffalo Public Schools 2009 - 2010
Work-Fit 2008 - 2009
Skills
Hospitality Management, Hotels, Food & Beverage, Budgets, Hospitality, Profit, Advertising, Social Media, Restaurants, Bar Management, Revenue Analysis, Teamwork, Friendly Personality, Hospitality Industry, Menu Development, Hotel Management, Catering
Education
State University of New York at Buffalo 2003 — 2007
Bachelor of Applied Science (BASc), Exercise Physiology
Canisius College 2009 — 2010
Master of Education (M.Ed.), Physical Education Teaching and Coaching
Custom Creations August 2014 - Present
Brent's Home Improvement March 2013 - August 2014
InterContinental Hotels Group January 2006 - April 2008
Skills
Hotel Management, Hotels, Front Office, Customer Satisfaction, Hospitality Management, Hospitality Industry, Micros, Property Management..., Renovation, Home Improvement, Home Staging, Pre-opening, Revenue Analysis, Resorts, Rooms Division, Hotel Booking, Opera, Guest Service Management, Concierge Services, Meeting Planning, Catering, Lodging, Fine Dining, Leisure, Reservation, Rental Management, Contractors, Construction, Real Estate, Cost Control, MICROS, Team Building, Customer Service, Leadership, Management, Sales, Strategic Planning, Training, Microsoft Office, Marketing
Education
Central Texas College 2010 — 2014
Criminal Justice with Specialization
The University of New Mexico 1993 — 1995
Certificate, Case Management/ Buisness
DTI LLC April 2015 - Present
IST Management Services August 2013 - Present
IST Management Services April 2010 - Present
IST Management Sevices April 2010 - Present
Ist Management Service April 2010 - August 2013
InterContinental Hotels Group April 2010 - May 2010
Skills
Telephone Skills, Customer Service, Customer Satisfaction, Client Services, Travel, Training Skills, Software Training, Project Implementation, Technology..., Documentation, Databases, Change Management, Excel, Type, Training, Software Documentation, Hands-on Training, Microsoft Excel, Leadership, Financial Services, Teamwork, Time Management, CRM, Call Centers, Administration, Management, Marketing, Blogging, Team Leadership, Operations Management, Outlook, Troubleshooting, Employee Relations, Team Building, Human Resources, Office Management, System Administration, Vendor Management, Recruiting, Social Networking, Employee Training, Process Improvement, Team Management
Education
Riverdale HS 2008 — 2010
Diploma w/ honors, Computer Networking
Chattahoochee Technical College
Master of Computer Applications (MCA)
Franklin Templeton Investments July 2014 - Present
Franklin Templeton Investments September 2010 - June 2014
InterContinental Hotels Group July 2009 - September 2010
La Quinta Resort & Club January 2008 - May 2009
Franklin Templeton Investments June 2006 - December 2007
Doubletree Hotel - San Jose September 2002 - June 2006
Education
California State University-Sacramento 1992 — 1998
Bachelor of Arts (B.A.), Family and Consumer Sciences/Human Sciences Communication
City College of San Francisco 1998 — 2000
Associate of Arts (A.A.), Hotel, Motel, and Restaurant Management
Crothall Healthcare March 2012 - Present
InterContinental Hotels Group October 2010 - March 2012
JPMorgan Chase October 2010 - October 2011
Skills
Team Oriented, Customer Focused, Tech-savvy, Deadline Oriented, Equipment Testing &..., RFID applications, Hands-on Learning, Technical Thinking, Healthcare Industry, Efficent, Problem Solving, Troubleshooting, Healthcare Information..., Medical Devices, Team-oriented, Hospitals, Biomedical Engineering, Social Media, Customer Satisfaction, Medical Imaging, Customer Service, Healthcare, Management, Leadership, Microsoft Excel, PowerPoint
Education
University of Illinois at Chicago 2012 — 2015
Bachelor's degree, Biomedical/Medical Engineering
City Colleges of Chicago-Wilbur Wright College 2010 — 2012
Associate of Science (A.S.), General Studies
Northeast Guidance Center February 2014 - Present
Professional Educational Services Group August 2008 - February 2014
Macomb County Juvenile Justice Center August 2013 - December 2013
Oakland University Counseling Center May 2013 - July 2013
Juvenile Court February 2011 - May 2011
InterContinental Hotels Group February 2005 - October 2008
Skills
Psychology, Customer Service, Microsoft Office, Research, Teaching, Psychotherapy, Public Speaking, Coaching, Training, PowerPoint, Leadership Development, Microsoft Word, Community Outreach, Nonprofits, Fundraising, Career Development, Career Counseling, Adolescents, Case Managment, Counseling Psychology, Conflict Resolution, Leadership, Mental Health, Stress Management, Treatment, Organizational..., Higher Education, Therapists, Resume Writing, Staff Development, Mental Health Counseling, Student Counseling, Case Management
Education
Oakland University 2011 — 2013
Master of Arts, Counseling, 3.7
Central Michigan University 2009 — 2011
Bachelor of Science, Psychology, 3.6
Saginaw Valley State University, University Center 2004 — 2009
Bachelor of Arts, Communications, 3.6
Booking.com April 2015 - Present
Booking.com August 2013 - April 2015
Sofitel Luxury Hotels and Resorts January 2012 - July 2013
Cal Poly Pomona September 2011 - December 2011
Luxe Hotels August 2010 - September 2011
Hilton Worldwide June 2010 - August 2010
InterContinental Hotels Group December 2007 - May 2010
Skills
Front Office, Food & Beverage, Graphic Design, Hospitality Industry, Hospitality Management, Property Management..., Microsoft Office, Concierge Services, Business Travel, Social Media, Tourism, Guest Services, Hotel Reservations, Hotels, Micros, Group Reservations, FIT Wholesale..., Commissions, Online Travel, Sales & Marketing..., Rooms Division, Hotel Booking, Hospitality, Resorts, Hotel Management, MICROS, Customer Service
Education
Cal Poly Pomona 2007 — 2012
Bachelor's degree, Hospitality Administration/Management
Cal Poly Pomona 2007 — 2012
Minor, Marketing/Marketing Management, General
Hilton Hotels Worldwide 2014 - Present
Marriott International May 1996 - April 2015
InterContinental Hotels Group 2009 - 2013
Station Casinos, LLC October 2006 - October 2009
Stardust Hotel and Casino February 2004 - November 2006
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. January 2001 - January 2006
Stardust Hotel and Casino July 1971 - October 1986
Skills
Hospitality Management, Hospitality Industry, Hospitality, Hotel Management, Opera, Hotels, Yield Management, Front Office, Resorts, Micros, Rooms Division, LMS / CMS, OnQ, Property Management..., Guest Service Management
Education
California State University-Fullerton 1968 — 1971
BME, Music Education
Cerritos College 1967 — 1969
Associate of Arts (AA), Music Theory and Composition
Flight Centre Business Travel - Canada May 2015 - Present
Flight Centre Business Travel - Canada January 2014 - Present
Flight Centre Business Travel - Canada April 2012 - January 2014
Flight Centre May 2011 - April 2012
Starwood Hotels & Resorts Worldwide, Inc. September 2009 - January 2011
InterContinental Hotels Group November 2007 - September 2009
Westmont Hospitality Group April 2007 - November 2007
McDonald's Restaurants of Canada Limited June 2003 - April 2007
McDonald's Restaurants of Canada Limited June 2001 - June 2003
Skills
Travel Management, Business Travel, Hotels, Hospitality Management, Leadership, Online Travel, Management, Tourism, Hospitality, Time Management, Salesforce.com, Training, Customer Experience..., Sales, Hotel Management, Account Management, Event Planning, Loyalty Programs, Frequent Flyer Programs, Food & Beverage, Social Media, Budgets, Client Retention..., Human Resources, Travel Insurance, Revenue Analysis, Galileo GDS, Business Development, Apollo GDS, Restaurant Management, Marketing, Yield Management, B2B, Global Distribution..., Property Management..., Inventive Travel, Recruiting, Customer Relationship..., Fire Safety / Evacuation, Accounting, Risk Management, Performance Management, Revenue Management, Financial Statements, Central Reservations..., Lead Generation
Education
CEGEP - John Abbott College 2004 — 2005
Professional Theater Production
CEGEP - John Abbott College 2003 — 2004
Engineering Technology, General
Lindsay Place High School 1998 — 2003
High School, High School
Yael Designs April 2013 - Present
University Club of San Francisco May 2012 - April 2013
Ready Language Network September 2010 - May 2012
Boccondoro July 2010 - May 2012
Larkspur Hotels and Restaurants June 2009 - May 2010
InterContinental Hotels Group October 2008 - May 2009
Four Seasons Hotels and Resorts September 2006 - October 2008
Skills
Food & Beverage, Hotels, Restaurant Management, Event Management, Customer Service, Microsoft Office, Forecasting, Restaurants, Negotiation, Leadership, Microsoft Excel, Budgets, Catering, Sales, Food, Microsoft Word, Hotel Management, Management, Banquets, Wine, Event Planning, Marketing, PowerPoint, Hospitality Industry, Coaching, Public Relations, Social Networking, Social Media, Customer Satisfaction, Team Leadership, Public Speaking, Marketing Strategy, Retail, Menu Development, Online Marketing, Business Planning, Social Media Marketing, Employee Relations, Facebook, Hospitality, Team Building, Training
Education
California Culinary Academy 2004 — 2005
Associate of Arts (A.A.), hotel and restaurant management
San Francisco State University
Bachelor's degree, Humanities/Humanistic Studies
Manulife June 2015 - Present
Manulife Financial April 2011 - June 2015
InterContinental Hotels Group February 2010 - April 2011
Delta Chelsea Hotel 2005 - February 2010
Delta Chelsea Hotel May 2000 - May 2005
Delta Chelsea Hotel July 1998 - May 2000
Skills
Meeting Planning, Event Management, Corporate Events, Event Planning, Food & Beverage, Hotels, Hospitality Industry, Budgets, Contract Negotiation, Team Leadership, Delphi, Customer Service, Time Management, Catering, Resorts, Team Building
Education
Centennial College 1995 — 1998
Hospitality and Tourism Administration
University of Waterloo 1991 — 1995
BA, History, Anthropology
Neurocore ® December 2014 - Present
Fadeproof May 2013 - Present
Rosetta Stone September 2011 - January 2013
Rosetta Stone April 2009 - August 2011
Rosetta Stone February 2004 - March 2009
InterContinental Hotels Group November 1998 - January 2004
InterContinental Hotels Group June 1995 - December 1998
Skills
Segmentation, Marketing, CRM, Database Marketing, Public Relations, Creative Direction, Direct Mail, Loyalty Programs, Direct Response, Program Management, Brand Architecture, International Marketing, Digital Marketing, Marketing Strategy, E-commerce, Competitive Analysis, Product Marketing, Strategic Partnerships, Integrated Marketing, Direct Marketing, Brand Management, Strategy, Multi-channel Marketing, Web Analytics, Market Research, Leadership, Advertising, B2B, Social Media, Mobile Marketing, Lead Generation, Digital Strategy, SEM, Analytics, Email Marketing
Education
University of Miami - School of Business 1992 — 1994
International Marketing
Calvin College
Bachelor's degrees, Economics and Spanish Literature
Academia Buenos Aires March 2013 - August 2013
CEMS January 2012 - February 2013
CEMS Club Budapest January 2012 - January 2013
EF Education First July 2012 - October 2012
InterContinental Hotels Group August 2009 - June 2011
Skills
Online Marketing, Email Marketing, Marketing Strategy, Marketing Communications, Market Analysis, Event Management, Online Advertising, Social Media
Education
CEMS - The Global Alliance in Management Education 2011 — 2012
CEMS MiM - Master's in International Management
Louvain School of Management 2011 — 2012
CEMS MIM Exchange Term
Corvinus University of Budapest 2006 — 2012
MA in Management & Leadership
Hyatt Regency McCormick Place January 2015 - Present
Hyatt Regency McCormick Place July 2014 - December 2014
Hyatt Regency Orange County May 2012 - October 2014
InterContinental Hotels Group May 2011 - May 2012
Macy's December 2010 - August 2011
Holiday Retirement December 2006 - January 2011
Kids First Foundation January 2010 - December 2010
Monterey Financial Planning June 2006 - June 2009
Skills
Filing / Clerical..., Ability to lead teams..., Guest..., Bilingual-..., Front Office, Hotels, Hospitality Management, Hospitality Industry, Hotel Management, Hospitality, Micros, Rooms Division, Property Management..., Revenue Analysis, Food & Beverage, Opera, Restaurants, MICROS, Customer Service, Time Management, Banquets
Education
California State Polytechnic University-Pomona 2011 — 2014
Bachelor of Science (BS), Hospitality and Tourism Management
Florence University of The Arts 2012 — 2013
Study Abroad, International Travel and Tourism
Palomar College 2008 — 2011
Associate of Arts (A.A.), General Studies
HealthFitness July 2015 - Present
FirstService Residential Texas August 2014 - May 2015
Studio Movie Grill January 2014 - March 2014
InterContinental Hotels Group February 2013 - March 2013
University of Asia and the Pacific December 2012 - January 2013
National Center for Mental Health October 2012 - November 2012
Centro Escolar University October 2011 - November 2011
Centro Escolar University October 2010 - November 2010
Skills
Talent Acquisition, Research, Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Teamwork, Social Media, Public Speaking, English, Interviews, Social Networking, Lync, Customer Service
Education
Centro Escolar University 2009 — 2013
Bachelor of Science (B.S.), Psychology
Macro Helix LLC June 2015 - Present
McKesson Provider Technologies August 2011 - Present
InterContinental Hotels Group May 2001 - February 2011
InterContinental Hotels Group May 2001 - February 2011
Skills
Troubleshooting, Technical Support, Servers, Windows 7, Network Administration, Software Installation, Computer Hardware, Microsoft SQL Server, System Administration, Windows, Network Security, SQL, Software Implementation, WAN, XP, Windows XP, Hardware, DHCP
Education
Southern Polytechnic State University 2006 — 2012
BS, Information Technology
Chattahoochee Technical College 2003 — 2005
Associate's degree, Network and System Administration/Administrator
Manheim March 2015 - Present
Altisource Labs January 2014 - January 2015
Point Clear Solutions 2013 - 2013
InterContinental Hotels Group 2011 - 2013
Interaction Experts January 2003 - 2013
Intellinet 2009 - 2009
Northrop Grumman Information Systems January 2001 - January 2008
The Usability Group January 2000 - January 2001
Carnegie Mellon University 2000 - 2001
MICROGRAFX, INC January 1998 - January 1999
Skills
Contextual Inquiry, User Research, Interaction Design, Software Design, Human Computer..., Experience Design, Mobile Applications, Software Development, E-commerce, Information Architecture, User Experience, Usability Testing, Usability, User Interface, User-centered Design, Web Applications, Mobile Devices, User Experience Design, User Interface Design
Education
Carnegie Mellon University 1999 — 2000
MASTER OF SCIENCE, HUMAN COMPUTER INTERACTION
University of Mississippi 1986 — 1989
BACHELOR OF ARTS, English
Holiday Inn Downtown Everett November 2014 - Present
WA State NTA Delegation September 2013 - May 2015
NTA (National Tour Association) September 2013 - May 2015
InterContinental Hotels Group March 2011 - October 2014
Snohomish County Tourism Promotion Area - Board of Directors May 2014 - September 2014
Holland America Line 2007 - 2009
Holland America Line October 2004 - October 2007
Chemeketa Community College September 2000 - August 2004
Skills
Sales, Marketing, Event Planning, Group Sales, Tour and Travel Sales, Customer Service, Graphic Design, Project Planning, Hotels, Millitary Reunions, Food & Beverage, Event Management, Microsoft Office, Class Reunions, Site Tours, Client-focused, Budget, Community Organizing, Cake Decorating, Budgets, Tourism, Catering, Hospitality, Hospitality Industry, Public Relations, Hospitality Management, Management
Education
Edmonds Woodway High School 1996 — 2000
Edmonds Woodway High School
Edmonds Woodway High School
Western Oregon University
Bachelor of Arts (BA), Communication, General
Universidad de Oviedo
Minor in Spanish, Spanish Language and Art History
Chemeketa Community College 2000 — 2003
Associate's of Arts Transfer Degree, General Studies
H&R Block January 2013 - Present
AMS Resort Housekeeping April 2010 - December 2012
iQor November 2011 - March 2012
InterContinental Hotels Group January 2007 - June 2007
ClientLogic June 2005 - October 2006
First Contact February 2004 - November 2004
Skills
Training, Time Management, Customer Service, Call Center, Microsoft Office, Windows, Research, Legal Research, Outlook, Data Entry, Telephone Skills, Microsoft Word
Education
College of Charleston 2013 — 2014
Bachelor of Science, Secondary Education/ History
Trident Technical College 2010 — 2012
Centura College-Virginia Beach 2008 — 2010
Associate of Applied Science, Paralegal
Timberland High School 1999 — 2003
Le Meridien San Francisco December 2010 - September 2015
The Royal Palm South Beach March 2015 - May 2015
Westin Beach Resort & Spa February 2015 - March 2015
InterContinental Hotels Group January 2013 - May 2013
Starbucks Coffee Company January 2010 - July 2011
Speakeasy September 2008 - April 2009
TracFone Wireless September 2007 - April 2008
Skills
Hotels, Hospitality, Front Office, Customer Service, Hotel Management, Hospitality Management, Tourism, Microsoft Office, Catering, Event Management, Restaurants, Marketing, Time Management, Microsoft Excel, Auditing, Employee Management, Social Networking, English, Convention Services, Travel
Education
San Francisco State University 2013 — 2015
Bachelor of Science (BS), Hospitality Administration/Management
City College of San Francisco 2010 — 2013
Associates, Hotel Management Certificate
Transworld Schools 2009 — 2009
Advanced CTESOL, English
Pella Community High School 2002 — 2006
Dipolma
InterContinental Hotels Group April 2014 - Present
Town & Country Inn and Suites November 2013 - May 2014
Hilton Hotels Worldwide May 2013 - August 2013
County Market February 2013 - May 2013
Hampton September 2010 - February 2013
OSF HealthCare, St. Mary Medical Center January 2009 - May 2010
Subway September 2006 - August 2008
Skills
Customer Service, Customer Retention, Friendly Personality, Computer Proficiency, Conflict Resolution, Singing, Acting, Entertainment, Cooking, Food Cost Analysis, Product Cost Analysis, Food Service Sanitation, Team Leadership, Teamwork, Dependable Team Player, Sales, Presentations, Event Planning, Time Management, Food Service
Education
Western Illinois University 2010 — 2013
Bachelors of Science, Hospitality Administration/Management
Carl Sandburg College 2008 — 2010
Evo Logistics April 2015 - Present
Wells Fargo June 2014 - Present
Evo Logistics March 2011 - April 2014
Evo Logistics April 2009 - February 2011
InterContinental Hotels Group February 2007 - July 2009
Pacifica Hotel Company April 2006 - May 2009
Skills
Customer Service, Public Speaking, Supply Chain Management, Start-ups, Client Confidentiality, Freight Forwarding, Sales Presentations, Frozen Food, Import Logistics, New Program Development, Perishables, Business Planning, Training, Food Safety, Purchasing, Seafood, Inventory Management
Education
California State University-Northridge 2009 — 2013
Bachelor's degree, Business/Corporate Communications, Marketing
Culver City High School
Santa Monica College
The Goodman Group, LLC August 2014 - Present
Private January 2010 - Present
Century Park & Associates May 2011 - June 2014
Guckenheimer May 2008 - August 2009
InterContinental Hotels Group November 2006 - April 2008
Tina's October 2004 - November 2006
Nicks Italian Cafe March 2002 - June 2004
McCormick & Schmick's January 1998 - December 2001
The Benson Hotel December 1995 - March 1998
Skills
Time Management, Menu design, Mentoring, Management, Food cost, Restaurant Operations, HACCP, BOH Operations, Staff training, Staff supervision, Staff development, Cafe Openings, Cafe, Restaurant Management, Menu Development, Food, Cuisine, Culinary Skills, Cooking, Catering, Food & Beverage, Recipes, Recruiting, Banquets, Staff Development, Restaurants, Budgets, Staff Supervision, Italian cuisine, Wine, Hospitality Industry, Sanitation, Menu Costing, Gourmet, Fine Dining, Pastry, Butchery, Food Preparation, Dinners, Parties, ServSafe, Food Safety, Hygiene, Baking, Serve Safe Certified, Culinary Management, Recipe Testing, Menu Engineering, Food Cost Management, Mediterranean
Education
Indiana University Bloomington 1992 — 1993
n/a, Weather & Science
440L Lathers& Carpenters 1990 — 1992
Journymen, Constrution Trades
Santiago H. S. 1984 — 1987
Chemeketa Community College
Food Science / Nutrition
American Culinary Federation
N/A, Culinary Arts- Certification
The Home Depot April 2014 - Present
InterContinental Hotels Group October 2012 - Present
Barrio Fiesta Restaurant September 2010 - Present
The Home Depot Canada July 2010 - Present
Skills
Retail, Time Management, Customer Satisfaction, Retail Sales, Customer Service, Waitressing, Front-end, Store Management
Education
CDI College 2011 — 2011
Business Administration, Management and Operations
CDI college,calgary alberta 2011 — 2011
BAM, Business
Starwood Hotels & Resorts Worldwide, Inc. April 2013 - July 2015
Cal Poly Hospitality Association June 2012 - June 2013
Majestic Spa December 2012 - January 2013
Marriott Vacation Club International June 2012 - September 2012
85C Bakery Cafe August 2008 - March 2012
InterContinental Hotels Group July 2011 - September 2011
Skills
Hospitality Management, Hospitality, Food & Beverage, Hotels, Customer Service, PowerPoint, Microsoft Word, Hotel Management, Hospitality Industry, Teamwork, Efficiency, Cash Handling Experience, Food Safety, Chinese culture, Persuasion, Quick Thinker, Cultural Diversity, Tourism, Work in A Fast Paced..., Front Office, Resorts, Micros, Opera, Customer Satisfaction, Rooms Division, Cashiering, Property Management..., ServSafe, POS, Telephone Skills, Leadership, Banquets, Problem Solving, Empowerment, Communication Skills, Lightspeed, Menu Development, Yield Management, Reservation, Guest Recovery, Loyalty Programs, Up-selling, Clean Rooms, MICROS, Microsoft Office, Event Planning, Management
Education
California State Polytechnic University-Pomona 2011 — 2013
Bachelor's Degree, Hospitality Administration/Management
Irvine Valley College 2007 — 2010
Associate of Arts (A.A.), Social Sciences
American Golf Corporation August 2011 - Present
InterContinental Hotels Group 2013 - 2014
Hotel Palomar May 2008 - May 2010
The Foundry on Melrose 2007 - 2008
Skills
Event Management, Event Planning, Hospitality, Customer Service, Food & Beverage, Chef, Resorts, Menu Development
Education
California State University-Los Angeles 2004 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Bishop Conaty Our Lady of Loretto High School 2000 — 2004
High School Diploma, General Studies
InterContinental Hotels Group June 2011 - Present
Hilton Worldwide March 2004 - November 2010
Skills
OnQ, Revenue Forecasting, Hospitality, Yield Management, Revenue Analysis, Hotels, Pricing, Tourism, Resorts, Hospitality Industry, Hotel Management, Rooms Division, Front Office, Hospitality Management, Pre-opening, Property Management...
Education
Charleston Southern University 1995 — 2002
Bachelor of Science (B.S.), Economics
The Willard InterContinental October 2014 - Present
InterContinental Hotels Group November 2013 - Present
Private Club Marketing, Inc. August 2012 - June 2013
MOBOCO January 2008 - April 2013
Humanity For All Mankind December 2008 - August 2010
Rebecca Campbell October 2008 - August 2010
Skills
Merchandising, Apparel, Retail, Advertising, Marketing, Marketing Strategy, Social Media Marketing, Sales, Luxury Goods, Adobe Creative Suite, Microsoft Office, Digital Communication, Client Relations Skills, Administrative..., Creative Direction, Salesforce.com, Salesforce.com..., Salesforce.com..., Constant Contact, Country Clubs, Membership Development, Newsletters, Hospitality, Catering, Business Development
Education
Chapman University, The George L. Argyros School of Business and Economics
Bachelor of Science in Business Administration, International Business
Chapman University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Painting & Drawing
California College of the Arts 2005 — 2008
The Clearlight Portfolio February 2010 - Present
InterContinental Hotels Group April 2013 - September 2013
BP March 2004 - May 2010
PepsiCo March 2002 - March 2004
Coca-Cola Enterprises 1997 - 2001
United Biscuits 1994 - 1997
Skills
Talent Management, Diversity, Organisational Design, Organizational Change, Executive Coaching, Coaching, Change Leadership, MBTI, Organizational..., Restructuring, Change Management, Organizational Design, Personnel Management, Leadership, Training, Employee Relations, Business Transformation, Management, Performance Management, Human Resources, Employee Engagement, Succession Planning, Strategy, Culture Change
Education
Henley Business School 2011 — 2011
Certificate in Coaching
Middlesex University 1993 — 1996
MA (Distinction), Human Resource Management (part time)
Cardiff University / Prifysgol Caerdydd 1989 — 1992
BSc (2:1), Psychology
InterContinental Hotels Group January 2010 - Present
Skills
Budgets, Forecasting, Hospitality Industry, Hotels, Hospitality, Hospitality Management, Business Planning, Hotel Management, Revenue Analysis, Pre-opening, Financial Analysis, Front Office, Yield Management, Financial Reporting
Education
Western Carolina University 1998 — 2000
Bachelor of Science (B.S.), International Business
Central Piedmont Community College 1996 — 1998
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Clovis High School
Intercontinental Hotels Group April 2014 - Present
Boeing Commercial Airplanes May 1997 - May 2010
Rocketdyne Division, Rockwell International February 1991 - September 1994
Rocketdyne Division, Rockwell International September 1987 - December 1990
Skills
Cross-functional Team..., Sales, Direct Sales, Team Building, Customer Service, Training, Coaching, Microsoft Office, Employee Training, Motivational Speaking, Personal Development, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Access
Education
California State University-Los Angeles 1982 — 1984
B.S., Computer Science
Georgia Institute of Technology 1979 — 1982
Computer Science
InterContinental Hotels Group 2009 - Present
Choice Hotels International January 2008 - June 2012
Charlie Lapson Group 2011 - 2012
Choice Hotels International June 2002 - January 2008
Structure Design 2005 - 2008
Skills
Management, Customer Service, Hotels, Hospitality Industry, Social Media, Hospitality, Hospitality Management, Sales, Customer Satisfaction, Hotel Management, Revenue Analysis
Education
California State University-Los Angeles
Bachelor of Arts (B.A.), Communication, Public Relations
El Camino College
Associate's Degree, Business Administration and Management, General
Los Angeles Trade Technical College
Associate of Arts (A.A.), Fashion/Apparel Design
Loews Hotels November 2013 - Present
InterContinental Hotels Group July 2001 - November 2013
InterContinental Mark Hopkins San Francisco July 1999 - July 2001
Pan Pacific Hotels Group July 1997 - July 1999
Highlands Inn Resort October 1995 - July 1997
Skills
Public Speaking, Hospitality Management, Hotels, Hotel Booking, Marketing Communications, Management, Sales Management, Budgets, Team Management, Sales, Hospitality, Public Relations, Convention Services, Event Management, Hospitality Industry, Yield Management, Meeting Planning, Tourism, Resorts
Education
California State University-Hayward
Ohlone College 1984 — 1986
Moreau High School 1980 — 1984
St. John's Elementary
Altoros 2011 - Present
Marriott International 2006 - 2009
InterContinental Hotels Group 2004 - 2007
Skills
Cloud Computing, Loss Prevention, Account Management, Business Development, Salesforce.com, Team Leadership, Lead Generation, Mobile Applications, SaaS, Hadoop, Enterprise Software, Business Strategy, Integration, Entrepreneurship, Start-ups, Product Development, Software Project..., E-commerce, Product Management, Strategy, Mobile Devices, Pre-sales, Business Intelligence, Analytics, Outsourcing, Product Marketing, CRM, Sales Process, Program Development
Education
Belarusian National Technical University 1995 — 2004
Masters, Engineering Economics
Central Michigan University
InterContinental Hotels Group April 2012 - January 2013
Corporate Kids Events, Inc. January 2009 - February 2012
Kirkwood Mountain Resort November 2009 - March 2010
Bath & Body Works June 2006 - June 2008
Skills
Outdoor Recreation, Tourism, Travel, Sales, Customer Satisfaction, Customer Retention, Mac OS, Microsoft Word, Program Development
Education
California Polytechnic State University-San Luis Obispo 2005 — 2010
Bachelor of Science (B.S.), Recreation, Parks and Tourism
InterContinental Hotels Group BOOKEEPER ASSISTANTCARMELA SOUVENIOR SHOPOctober 2004 - August 2009
THOMAS SECURITY October 2000 - August 2002
Skills
Good communication and..., Developed sales and..., Productive in..., Innovative creative..., Adaptable and reliable, Problem Solving, Business Meetings
Education
EMPLOYMENT INSTITUTE 2010 — 2011
Diploma, business Accounting
DATA TECHNICAL INSTITUTE 2007 — 2007
Diploma, business Accounting
Cheonggang Academy
Associate degree, Accounting
UCLA Conference Services May 2011 - Present
InterContinental Hotels Group May 1998 - April 2011
Omni Hotels June 1996 - May 1998
Noble House Hotels & Resorts September 1994 - May 1996
Skills
Hospitality Management, Tourism, Event Management, Hotel Management, Sales, Event Planning, Trade Shows, Yield Management, Sales Management, Hotels, Revenue Analysis, Food & Beverage, Hospitality Industry, Catering, Front Office, Hospitality, Delphi, Meeting Planning, Corporate Events
Education
California State University-Long Beach - College of Business Administration 1990 — 1992
B.S., Business Administration, Marketing
University of California, Santa Barbara 1989 — 1990
Communications
Bishop Montgomery High School
Diploma
InterContinental Hotels Group April 2010 - Present
Holiday Inn Express April 2010 - Present
Thompson Rivers University 2011 - 2011
Aramark Canada/Thompson Rivers University Coffee Shop September 2009 - April 2010
Education
Thompson Rivers University 2008 — 2011
1, Bachelor of Tourism Management
Carleton University 2003 — 2007
1, B.A Psychology
Carleton University
Thompson Rivers University, Kamloops BC
Bachelor, Tourism Management Program; Management and Entrepreneurship
Montage Hotels & Resorts August 2014 - Present
Reeder Media June 2006 - Present
Montage Hotels & Resorts June 2013 - September 2014
AZ Wine Merchants March 2011 - November 2013
FnB Restaurant March 2011 - November 2013
Montage Hotels & Resorts June 2012 - June 2013
InterContinental Hotels Group March 2010 - March 2011
InterContinental Hotels Group April 2009 - March 2010
db clay inc. June 2002 - May 2009
Cafe Cubano November 2008 - March 2009
Skills
Hospitality, Hotel Management, Hotels, Restaurants, Restaurant Management, Food & Beverage, Beverage Industry, Food Service, Restaurant Marketing, Beverage Development, Social Media Marketing, Restaurant Design, Marketing, Social Media, Online Advertising, Sales, Digital Marketing, Online Marketing, SEO, Customer Service, Microsoft Office, Resorts, Literature, Photoshop, International Business
Education
Oregon State University 2003 — 2006
BS, International Business
Chulalongkorn University 2005 — 2005
BS, International Finance
Portland State University 2002 — 2003
Business
Apocolupus Sommelier, Bouchon Beverly HillsThomas Keller Restaurant GroupAugust 2009 - May 2011
Mina Group June 2008 - August 2009
InterContinental Hotels Group September 2007 - June 2008
Westin Hotels January 2007 - January 2008
Varietal Restaurant Wine Bar, New York, NY January 2005 - January 2007
Vintner Group January 2004 - January 2005
Skills
Micros, Educational Seminars, Wine, Cost Control, Food & Beverage, Fine Dining, Restaurant Management, Wine Tasting, Restaurants, Hotels, Income Statement, Hospitality Industry, Catering, Banquets, Food, Gastronomy, Cuisine, Gourmet, Hospitality Management, Beer, Pre-opening, Recipes, Hospitality, Food Pairing, Menu Engineering, Culinary Skills, Alcoholic Beverages, Cooking, Food Service, Winemaking, Chef, Resorts, Hotel Management
Education
Court of Master Sommeliers 2006 — 2008
Certified, Wine & Spirits
WSET 2005 — 2007
Diploma, Wine & Spirits
Institute for Culinary Education, New York, NY 2003 — 2004
Certification, 1st & Advanced Bordeaux Certification
International Sommelier Guild 2003 — 2004
Certification, Wine & Spirits
California Culinary Academy 1995 — 1997
AOS, Hospitality Management
Five Stones Consulting Services 2013 - Present
IHG 2007 - 2013
IHG 2004 - 2007
InterContinental Hotels Group 2000 - 2004
BOC 1999 - 2000
JENNMAR Corporation 1998 - 1999
Norfolk Southern Corporation 1995 - 1997
Skills
Forecasting, Revenue Analysis, Budgets, Hotels, Financial Analysis, Hospitality, Financial Modeling, Hospitality Industry, Resorts, Strategic Planning, Hospitality Management, Managerial Finance, Financial Reporting, P&L, Finance, Business Strategy, Management, Strategy, Return on Investment..., Capital Budgeting, Leadership, Analysis, Executive Management, Strategic Financial..., Consulting, Marketing Strategy, Analytics, Financial Planning, Marketing
Education
Carnegie Mellon University - Tepper School of Business 1997 — 1999
Master of Business Administration (MBA)
Georgia Institute of Technology 1989 — 1994
BS, Civil Engineering
Catamount Constructors April 2006 - November 2014
InterContinental Hotels Group March 2000 - August 2007
Skills
Active Directory, Troubleshooting, Windows Server, Disaster Recovery, SharePoint, Computer Hardware, Outlook, Software Documentation, Windows, System Administration, Microsoft Office, Project Management, Vendor Management, XP, Servers, Customer Service, Technical Support, Networking, Network Administration, VPN
Education
Chattahoochee Technical College 1996 — 1998
Associate's Degree, Computer Engineering
Omni La Costa Resort and Spa April 2014 - Present
InterContinental Hotels Group May 2013 - December 2013
InterContinental Hotels Group May 2012 - May 2013
CSU Monterey Bay December 2009 - May 2012
Seven Hills Golf Course July 2011 - August 2011
CSU Monterey Bay December 2009 - May 2011
Two Dots Productions, LLC June 2010 - June 2010
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Teamwork, Social Media, Event Planning, Open Table, Clerical Skills, PeopleSoft, Problem Solving, Youth Mentoring, Time Management, Public Speaking, Social Networking, Outlook, Marketing, Event Management, Leadership, Hospitality, Research, Higher Education, Microsoft Office, Social Media Marketing, Leadership Development, Data Analysis, Nonprofits, Public Relations, Training, Sales, Facebook, Fundraising, Phone Etiquette, Data Entry, Community Outreach, Customer Satisfaction, Teaching
Education
California State University-Monterey Bay 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, Hospitality
Hemet High School 2005 — 2009
Diploma, General Education
HSMAI October 2014 - Present
Hostmark Hospitality Group July 2011 - Present
Larkspur Hotels & Restaurants February 2003 - January 2011
WinShip Properties 2001 - 2002
InterContinental Hotels Group 1995 - 2001
Holiday Inn November 1988 - January 1995
Skills
Sales Management, Marketing Management, Marketing Strategy, Social Media Marketing, Marketing Research, Direct Sales, Key Account Management, Hospitality Industry, Hospitality, Hospitality Management, Revenue Management, Food & Beverage, Yield Management, Hotels, Revenue Analysis, Hotel Management, Resorts, Trade Shows, Sales, Tourism, Event Management, Meeting Planning, Marketing, Forecasting, Budgets, Account Management, Team Building, New Business Development, Contract Negotiation, Market Planning, Online Marketing, Income Statement, Pricing, Customer Satisfaction, Convention Services, Customer Retention, Pre-opening, Negotiation, E-commerce, Sales Process, Strategic Planning, Leadership, B2B, Event Planning, Strategic Partnerships, Catering, Front Office, Restaurants, Revenue Forecasting, Recruiting
Education
University of California, Davis - Graduate School of Management 2001 — 2004
MBA, Business Strategy & Management
California State University-Long Beach - College of Business Administration 1996 — 1999
B.S., Marketing
Concord High School
IHG March 2006 - Present
InterContinental Hotels Group 2006 - Present
Holiday Inn Brownstone 2001 - 2004
Lodgian 1999 - 2001
Skills
Revenue Analysis, Yield Management, Hotel Management, Hotels, Hospitality Management, Hospitality Industry, Leisure, Resorts, Hospitality, Sales, Tourism, Opening Hotels, Meeting Planning, Rooms Division, Front Office, Pre-opening, Food & Beverage, Banquets, Catering, Customer Satisfaction, Hotel Booking
Education
Champlain College
Associate in Science, Hotel/Restaurant Mangement
Cox Autotrader LLC April 2015 - Present
Hipcricket August 2013 - April 2015
Cox Autotrader LLC 2015 - 2015
Cox Autotrader LLC 2015 - 2015
Case-Mate June 2012 - August 2013
The Coca-Cola Company November 2011 - March 2012
CCP Games February 2010 - February 2012
OfficeArrow 2008 - January 2010
InterContinental Hotels Group June 2005 - April 2008
Stardata Technologies June 2003 - June 2004
Skills
HTML 5, JavaScript, CSS, User Experience, User Interface Design, jQuery, JSON, PHP, CSS3, SEO, XHTML, XML, Information Architecture, User Interface, HTML5, Front-end, Scrum, Agile Methodologies, JavaScript Libraries
Education
Clemson University 1991 — 1993
MA, English Literature
Carson-Newman College 1988 — 1991
BA, English Literature
InterContinental Hotels Group (IHG®) May 2015 - Present
InterContinental Hotels Group April 2012 - May 2015
JPMorgan Chase September 2013 - October 2014
Eastern Illinois University January 2009 - December 2012
Kmart June 2007 - August 2007
Skills
Hotels, Hospitality, Hospitality Industry, Resorts, Leisure, Front Office, Hotel Booking, Micros, Rooms Division, Business Travel, Customer Satisfaction, Restaurants, Catering, Time Management, Food Service, Customer Service
Education
Eastern Illinois University 2008 — 2011
Bachelor's degree, Finance, General
Central State University 2007 — 2008
Bachelor of Science (BS), Accounting
InterContinental Hotels Group June 2010 - September 2012
Verizon Wireless May 2007 - April 2010
Skills
Customer Service, Customer Engagement, Retail, Customer Retention, Management, Computers, Office Administration, Kinect, Call Centers, Cellular Communications, Sales, Microsoft Office, HR Policies, Human Resources
Education
Central Piedmont Community College 2013 — 2013
Human Resources Management and Services
Trident Technical College 2007 — 2008
Human Resources Management and Services
Hollander November 2013 - Present
InterContinental Hotels Group February 2009 - May 2013
C4 Logistics Ltd March 2007 - December 2008
C4 Logistics Ltd October 2006 - March 2007
GCH 2000 Ltd October 2005 - October 2006
National Car Rental November 2003 - September 2005
Skills
Account Management, Negotiation, Key Account Management, Leadership, Business Development, New Business Development, Strategy, Business Strategy, Customer Service, Microsoft Excel, Coaching, Performance Management, Relationship Management, PowerPoint, Teamwork, Outlook, Global Sales, SaaS, Microsoft Word, Software, Change Management
Education
Capella University 2014 — 2017
Master of Science (MS) General Leadership, School of Business and Technology
Université Paul Cézanne (Aix-Marseille III) 2002 — 2003
Master's, Law
Université Paul Cézanne (Aix-Marseille III) 1997 — 2002
Bachelor's, Law
Lycée Emile Zola 1994 — 1997
Baccalauréat, Economics, Mathematics, English, German
Four Seasons Hotels and Resorts August 2013 - Present
Four Seasons Hotels and Resorts February 2012 - August 2013
Four Seasons Hotel November 2010 - February 2012
InterContinental Hotels Group September 2008 - October 2010
InterContinental Hotels Group February 2006 - September 2008
Skills
Innovative Problem..., Time Management, Cash Management, Hotels, Rooms Division, Fidelio, Front Office, Guest Service, Hospitality, Opera, Hospitality Management, Supervisory Skills, Customer Service, Customer Relations, Coaching, Microsoft Office, Hiring, Scheduling, Problem Solving, French
Education
Ryerson University 2006 — 2009
Bachelor of Commerce, Hospitality and Tourism Management
Centennial College 2003 — 2005
Diploma, Hospitality and Tourism Administration
InterContinental Hotels Group March 2012 - Present
Clayton Kendall June 2011 - March 2012
Davison December 2010 - June 2011
Pennsylvania Democratic Party April 2010 - June 2010
Skills
Sales Management, Inside Sales, Direct Sales, Campaign Management, Recreation Planning, Hospitality Management, Restaurant Management, Restaurant Marketing, Marketing Strategy, Import/Export, Business Management, International Relations, International Business, Public Speaking, Strategy, Marketing
Education
California University of Pennsylvania 2009 — 2012
MS, Law and Policy
California University of Pennsylvania 2005 — 2009
BA BS, Business Administration/Political Science
Hempfield 2001 — 2005
High School Diploma, Honors Academic
Exponent September 2015 - Present
Staff Counsel August 2015 - September 2015
Cole Wathen Leid & Hall June 2015 - August 2015
Allstate September 2014 - June 2015
InterContinental Hotels Group March 2014 - August 2014
Interstate Hotels & Resorts October 2013 - February 2014
Booking.com May 2013 - August 2013
SoTas January 2010 - March 2013
L.K. Jordan & Associates October 2010 - December 2010
Lender Processing Services, Inc. (LPS) September 2009 - October 2010
Skills
File Management, Customer Service, Outlook, Data Entry, Microsoft Office, QuickBooks, Research, Microsoft Word, PowerPoint, Microsoft Excel, Process Scheduler, Wordperfect, Energy Healing, Spiritual Leadership, Events Coordination, Leadership, Event Management, Reiki, Marketing, Marketing Communications, Social Media Marketing, Administrative..., Public Speaking, Event Planning, Office Management, Wellness, B2B Marketing, Social Networking, Budgets, Facebook, Management, Team Building, Customer Satisfaction, Business Development, Sales, Training, Coaching, Human Resources, Hospitality, CRM, Public Relations, Social Media, Teamwork, Account Management, Contract Negotiation, Networking, Market Research, Negotiation, Recruiting, Time Management
Education
Capella University 2012 — 2015
Bachelor of Business Administration (B.B.A.),, Business Administration and Management, General
Lansing Community College 2007 — 2008
Psychology, Sociology
2005-2006Cy-Fair College
general studies including psychology; sociology and philosophy
InterContinental Hotels Group January 2008 - Present
Wachovia, A Wells Fargo Company 2005 - 2007
Koret of California 1990 - 2005
Skills
Customer Service, Microsoft Excel, Outlook, Lotus Notes, Event Planning, Microsoft Word, PowerPoint, Microsoft Office, Budgets, Merchandising, Negotiation, Event Management, Employee Benefits, Fashion, Forecasting, Insurance, Applicant Tracking..., Banking, Sales, Leadership
Education
University of Phoenix 2011 — 2013
Bacholor of Science in Business Management, GPA 3.84
City College of San Francisco 1991 — 1992
Associate Degree, Paralegal
Colby Real Estate, Inc. 2010 - Present
InterContinental Hotels Group 2009 - 2010
Skills
Real Estate, Condos, Selling, Luxury, First Time Home Buyers, Investment Properties
Education
Champlain College
Marketing/Marketing Management, General
Replay Destinations October 2014 - Present
InterContinental Hotels Group September 2010 - October 2014
Independent March 2007 - September 2010
Intrawest November 1998 - March 2007
Skican Limited 1994 - 1998
Dual Mountain Programs (Whistler Blackcomb) 1991 - 1994
Skills
Resorts, Tourism, Revenue Analysis, Hospitality, Marketing Strategy, Online Marketing, Account Management, Budgets, Food & Beverage, Leisure, Forecasting, Event Planning, Destination Marketing, Training, Program Management, Management, Hospitality Management, Pricing, Business Development, Leadership, Market Research, Sales Management, Hotels, Hotel Management, Coaching, New Business Development, Team Building, Luxury, Negotiation, Sales, Marketing Communications, Yield Management, Strategy, Event Management, Trade Shows, Strategic Planning, Pre-opening, Online Advertising, Hospitality Industry, Social Media Marketing, Market Planning, Marketing, Direct Sales
Education
Royal Roads University 2007 — 2009
Masters
Ryerson Polytechnic 1996 — 1998
Capilano University 1989 — 1990
RT Lawrence Corporation March 2013 - Present
Shree Pashupatinath Foundation October 2012 - Present
Fomotor Engineering October 2010 - July 2011
Update Recreation and Gaming Pvt. Ltd January 2007 - December 2008
InterContinental Hotels Group September 2005 - December 2006
Skills
XP, Windows 7, Windows Server, Computer Hardware, System Administration, Troubleshooting, Windows, Networking, Operating Systems, VPN, Network Administration, Desktop Computers, Ubuntu, PHP, MYSQL, Microsoft SQL Server, SQL Server Management..., C#, MySQL, Help Desk Support, Windows XP, Access, Technical Support, Active Directory, Databases, Servers, SharePoint, Visio, HTML, Microsoft Office
Education
California State University-Fullerton 2012 — 2014
Master, Computer Science
California State University-Fullerton 2012 — 2014
Master’s Degree, Computer Science
Acme Engineering 2000 — 2004
Bachelor's degree, Computer Engineering
Guckenheimer November 2007 - Present
Bon Appétit Management Company December 2011 - May 2013
Guckenheimer November 2007 - December 2011
InterContinental Hotels Group October 2000 - November 2007
Skills
Culinary Skills, Menu Development, Restaurants, Cooking, Cuisine, Banquets, Food, Hospitality, Wine, Recipes, Hospitality Industry, Hotels, Resorts, Pastry, Food Preparation, Chef, Micros, Hotel Management, Banquet Operations, Food Industry, Gourmet, Sanitation, Recipe Testing, Seafood, Food Quality, Baking, Pre-opening experience, Food Cost Management, Customer Satisfaction, Cocktails, Inventory Management, Culinary Education, Labor Control, Revenue Analysis, Purchasing, Yield Management, HACCP, Butchery, Guest Service Management, Food Cost Analysis, Culinary Management, New Restaurant Openings, Labor Management, ServSafe, Parties, Corporate Events, Restaurant Management, Hospitality Management, Food, Catering
Education
California Culinary Academy 2004 — 2006
Le Cordon Bleu, Culinary Arts/Chef Training
College of the Holy Spirit Mendiola Metro, Manila Philippines 1995 — 2000
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management
Dornier MedTech September 2015 - Present
SaaS, AchieveMore / Cloud-based Key Performance Indicator . June 2013 - August 2015
Latin Next Group December 2011 - August 2013
Private Equity in U.S.A - kick off - luxury store February 2010 - December 2011
Grupo GP Investments Private equity company - ALLIS / ALPEN January 2008 - February 2010
GP Investments February 2006 - December 2007
Hyatt Hotels Corporation January 2004 - January 2006
InterContinental Hotels Group June 2002 - January 2004
Accor April 1997 - June 2002
Skills
HR Consulting, Recruiting, Sales Management, Leadership, Start-ups, Training, Marketing Strategy, Conflict Resolution, Business, Composition, Energy, Hands-on Training, Start-up Consulting, Luxury, Up-selling, Human Resources, CRM, Negotiation, Business Development, Strategic Planning, Marketing, Management, Business Strategy, Sales
Education
Escola Superior de Propaganda e Marketing 2005 — 2008
Master of Business Administration (M.B.A.), Organization, marketing research, strategy, finance, HR, and global bus, 90
California Baptist University 2002 — 2003
Bachelor of Business Administration (BBA), Selling Skills and Sales Operations
Universidade Anhembi Morumbi 1997 — 2001
Major Bachelor of Business Administration (B.B.A.), Minor -Tourism and Travel Services Management
Union high School
High School
Oil and gas November 2014 - September 2015
Lawrence Livermore National Laboratory October 2011 - July 2012
InterContinental Hotels Group June 2006 - August 2008
PetroServices GmbH February 2006 - May 2006
Skills
Earth Science, Geophysical Surveys, Geophysical Data..., ArcGIS, Ground Penetrating Radar, Geology, Seismic Imaging, Hydrogeology, GPS, Groundwater, Soil Sampling, Leadership, Resistivity, Mineralogy, Work Well Independently, Teamwork, Sequence Stratigraphy, Engineering Geology, Higher Education, Isotope Geochemistry, Well Logs interpretation, Integrated basin and..., prospect analysis, Well ties, Petrel, Voxel Geo, Vis, 3D seismic..., Well Logging, Petroleum Geology, Sedimentology, Geological Mapping, Geophysics, Seismology, Field Work, Stratigraphy, Structural Geology, Environmental Science, Petroleum
Education
California State University-East Bay 2009 — 2014
Master’s Degree, Geology/Geophysics, 3.66
Cairo University
Bachelor's degree of science, Geology/Chemistry, 3.2
InterContinental Hotels Group February 2007 - Present
Radisson- Fishermans Wharf- SF. January 2007 - February 2007
Holiday Inn Express. February 2005 - December 2006
LeeMah Electronics February 2001 - February 2004
Skills
Hotels, Hospitality Industry, Budgets, Customer Service, Management, Contract Negotiation, Hospitality, Forecasting, Hotel Management, Employee Relations, Sales Management, Resorts, Customer Satisfaction, Opera, Purchasing, Business Travel, Marketing Strategy, Team Building, Profit, Pre-opening, Property Management..., Inventory Management, Travel Management, Revenue Analysis, Training, Catering, Marketing, Event Management, Negotiation, Front Office, Account Management, Process Scheduler, Hospitality Management, Online Advertising, Micros, Food, Cost Control, Restaurants, Event Planning, Income Statement, Process Improvement, Operations Management, Tourism, Sales, Recruiting, Trade Shows, Human Resources, Food & Beverage, Leadership, Meeting Planning
Education
California State University-East Bay 2003 — 2004
Heald School of Business and Technology 2000 — 2001
Associate Degree in Computer Science, Computer Science
Harvard Business
Online Certificate, TIme Management
Unisource Canada November 2014 - Present
Canada Post September 2013 - September 2014
Canada Post / Postes Canada March 2010 - September 2013
Sodexo Canada October 2006 - February 2010
NuComm International March 2006 - September 2006
The Computer Guys March 2006 - September 2006
InterContinental Hotels Group October 2003 - November 2005
Rouge Valley Health System June 2001 - September 2003
Skills
Benefits Administration, Budgets, Coaching, Collective Bargaining, Compensation & Benefit, Conflict Resolution, Customer Satisfaction, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Recognition, Employee Relations, Employee Training, Employment Law, Grievances, HR Consulting, HR Policies, HRIS, Hospitality, Hospitality Management, Hotels, Human Resources, Industrial Relations, Interviews, Job Descriptions, Job Evaluation, Labor Relations, Leadership, Negotiation, New Hire Orientations, Onboarding, Organizational..., Performance Appraisal, Performance Management, Personnel Management, Policy, Project Management, Recruiting, SAP, SAP HR, Strategic HR, Strategic Planning, Succession Planning, Talent Acquisition, Team Building, Training, Training Delivery, Workforce Planning
Education
Seneca College of Applied Arts and Technology 2000 — 2001
Post-Graduate Certificate, Human Resources Management and Services
Carleton University 1996 — 2000
Bachelor of Arts (B.A.), Sociology and Anthropology
Corporate Meetings & Events October 2013 - Present
Mondrian South Beach Hotel May 2012 - March 2014
InterContinental Hotels Group December 2010 - May 2012
InterContinental Hotels Group February 2008 - December 2010
CCA Le Cordon Bleu 2007 - 2008
REMIC November 2005 - November 2006
NYC HDC August 1989 - October 2005
Skills
Hospitality, Hotels, Food & Beverage, Hospitality Management, Hospitality Industry, Hotel Management, Resorts, Revenue Analysis, Front Office, Event Management, Tourism, Catering, Event Planning, Restaurants, Meeting Planning, Yield Management, Pre-opening, Banquets, Customer Service, Sales, Property Management..., Trade Shows, Opera
Education
California Culinary Academy 2007 — 2008
AOS, Hospitality & Restaurant Management
Le Cordon Bleu at California Culinary Academy 2007 — 2008
AOS, Hotel & Restaurant Management
New York University 2006 — 2007
Certificate, Hotel Operations
Stockton University 1982 — 1986
B.A., Business/Finance
The Washington Center for Academic Seminars and Internships 1985 — 1985
Internship, Politics
Delaware Valley Regional H.S. 1978 — 1982
Search Optics June 2015 - Present
InterContinental Hotels Group September 2013 - Present
Arrowhead Tile and Stone 2002 - Present
JK Motorsports June 2000 - June 2005
Skills
Management, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Mac, Advertising, Construction Management, Project Bidding, Bidding Process, Public Relations, Multi Tasking, Time Management, Creativity, Self-driven, Enthusiast, Team Leadership, Deadline Driven, Professional..., Creative Strategy, Sales, Leadership, Sales Management, Retail, Marketing Communications, Social Media Marketing, Online Marketing, Social Media, Integrated Marketing, Event Management
Education
CSUSB 2002 — 2007
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
VHA Inc. June 2015 - Present
Lyft August 2014 - June 2015
InterContinental Hotels Group August 2012 - August 2014
Sheraton Delfina Santa Monica June 2011 - April 2012
Embassy Suites Mandalay Beach October 2006 - June 2011
Skills
Healthcare, Healthcare Management, Healthcare Consulting, Business Valuation, Revenue Analysis, Hotel Management, Customer Service, Management, Customer Satisfaction, Hospitality, Hospitality Industry, Microsoft Word, Project Management, Leadership, Microsoft Excel, Public Speaking, HIPAA, Research, PowerPoint
Education
California State University-Long Beach 2014 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, Senior
Santa Monica College 2012 — 2014
Associate of Science (A.S.), Business Administration and Management, Honors
Cyc Fitness April 2015 - Present
Whole Foods Market February 2014 - August 2014
Harbour Town Adventures April 2013 - August 2013
Whole Foods Market January 2013 - April 2013
InterContinental Hotels Group June 2010 - August 2012
New Era Pin Stripe Bowl December 2010 - December 2010
University of Kentucky August 2009 - May 2010
Elbow Room Restaurant May 2007 - August 2009
Skills
Facebook, Travel Planning, Advertising, Hospitality, Geography, YouTube, Gmail, Blogging, Blogger, Final Cut Pro, Travel Writing, Cultural Geography, Problem Solving, Twitter, Instagram, Craigslist, Ebay Sales, Photography, iMovie, Android, iTunes, Sports Writing, Leisure Travel, Adobe Creative Suite, Art Direction, LibreOffice
Education
The Creative Circus 2014 — 2016
Art Director
University of Kentucky 2009 — 2011
Bachelor of Arts (B.A.), Geography, Graduated
Central Connecticut State University 2007 — 2009
Marketing
InterContinental Hotels Group January 2012 - April 2015
InterContinental Hotels Group (IHG®) May 2009 - December 2011
Razorfish 2008 - 2009
SA Technologies August 2004 - August 2008
University of Kentucky Medical Center Arts & Photo January 2000 - August 2003
Skills
User Experience, Information Architecture, Usability Testing, User Research, Interaction Design, User Interface, Mobile Devices, Wireframes, User Experience Design, Task Analysis, E-commerce, Management, User-centered Design, Agile Methodologies, Heuristic Evaluation, Web Development, Strategy
Education
Carnegie Mellon University 2003 — 2004
MS
East Tennessee State University 1998 — 2003
BS
Presidio June 2015 - Present
InterContinental Hotels Group March 2014 - June 2015
Marriott International September 2013 - March 2014
Seattle Waterfront Marriott November 2012 - March 2014
Involvement and Affiliations September 2009 - May 2012
Skills
Customer Service, Teamwork, PowerPoint, Sales, Microsoft Office, Management, Time Management, Microsoft Word, Social Networking, Social Media, Hotels, Microsoft Excel, Marketing, Team Leadership, Hospitality, Sales Management, Social Media Marketing, Cold Calling, Lead Generation, Public Speaking, Public Relations, Problem Solving, Problem Analysis, Data Entry, Multimedia, Communication, Customer Satisfaction, Food, Outlook, Hospitality Management, Facebook, Training, Leadership, Team Building, Spanish, Critical Thinking, Fundraising, Employee Relations, Event Planning, Event Management
Education
California State University-Chico 2008 — 2012
Bachelor of Science (BS)
The Westin St Francis Hotel on Union Square of Starwood Hotels & Resorts Wordlwide, Inc. October 2008 - Present
Westin St Francis Hotel on Union Square 2008 - 2015
PHM Hospitality April 2007 - October 2008
Benchmark Resorts & Hotels January 2003 - March 2007
InterContinental Hotels Group February 1999 - November 2003
The Ritz-Carlton Hotel Company L.L.C. February 1996 - January 1999
Skills
Hotels, Catering, Cuisine, Banquets, Fundraising, Nonprofits, Food & Beverage, Menu Development, Meeting Planning, Customer Satisfaction, Hotel Booking, Convention Services, Hospitality, Hospitality Industry, Revenue Analysis, Hospitality Management, Hotel Management, Guest Service Management, Resorts, Pre-opening, Front Office, Budgets, Forecasting, Yield Management, Rooms Division, Property Management...
Education
City College of San Francisco 1987 — 1989
Associate in Arts
Cincinnati Marriott Northeast June 2015 - Present
Marriott Hotels August 2013 - September 2015
InterContinental Hotels Group April 2012 - September 2012
Skills
Employee Training, Positive Team Player, Pre-opening, Food, Hospitality, Hospitality Industry, Hospitality Management
Education
Cincinnati State Technical and Community College
Hospitality Administration/Management
Serrano El Dorado Owners Assn September 2015 - Present
Staybridge Suites® Hotels March 2015 - September 2015
SuiteAmerica January 2014 - March 2015
Rim Hospitality July 2013 - January 2014
InterContinental Hotels Group August 2012 - June 2013
Highway Inn 2009 - 2010
WEAVE, Inc April 2008 - July 2009
Marriott Hotels June 2006 - July 2009
Tharaldson Lodging June 2004 - June 2006
Lake Natoma Inn June 2001 - June 2004
Skills
Hotels, Yield Management, Hotel Management, Revenue Analysis, Hospitality Management, Front Office, OnQ, Pre-opening, Rooms Division, Hospitality, Resorts, Hospitality Industry, Convention Services, Food & Beverage, Meeting Planning, Banquets, Budget Process, Corporate Relocation, Relocation, Corporate Housing, SalesPro, Salesforce.com, Lanyon
Education
California State University-Sacramento 2003 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General
Folsom Lake College
Associate of Arts (AA)
Deloitte June 2015 - August 2015
InterContinental Hotels Group November 2012 - June 2014
Juna Hotels Group March 2009 - June 2014
Worldhotels June 2010 - July 2012
Oliver Wyman August 2008 - February 2009
Synovate July 2007 - September 2007
Vendor Compliance Federation August 2006 - October 2006
Skills
Brand Management, Business Development, Revenue Analysis, Hotel Management, Public Relations, Marketing Strategy, Strategic Planning, Online Marketing, Marketing, Management, New Business Development, Hotels, Strategy, Project Management, Business Strategy, Management Consulting, Financial Modeling, Leadership
Education
University of California, Berkeley, Haas School of Business 2014 — 2016
Master of Business Administration (M.B.A.)
Shanghai International Studies University 2004 — 2008
Bachelor of Economics
Carleton University 2007 — 2007
Exchange Program
Fudan University 2005 — 2007
Minor Diploma
Wuxi No. 1 High School 2001 — 2004
High School
无锡大桥试验中学
NFC Amenity Management March 2015 - Present
MediFit Corporate Services March 2015 - Present
New York Sports Club August 2012 - Present
Karimztreatz December 2009 - Present
InterContinental Hotels Group June 2010 - June 2011
Dave & Buster's March 2006 - May 2010
Skills
Hospitality, Food, Event Planning, Bakery, Social Media, Catering, Restaurants, Food, Social Networking, Event Management, Hotels, Sales, Marketing Strategy, Customer Service, Retail, Food Service, Menu Development, Bartending, Facebook, Restaurant Management, Parties, Culinary Skills, Recipes, Gourmet, Cooking, Baking, Food Safety, Corporate Events, Food Industry, Photoshop, Wine, Fine Dining, Creative Direction, Trade Shows, Cuisine, Food & Beverage, Cardiovascular Fitness, Fitness Instruction, Fitness Training, Food Preparation
Education
California Culinary Academy 2002 — 2003
baking and pastry arts, food
NMS Healthcare of Silver Spring November 2014 - Present
NMS Healthcare August 2014 - Present
InterContinental Hotels Group September 2009 - December 2014
InterAction January 2014 - June 2014
NMS Healthcare January 2014 - May 2014
Hyatt Regency 2008 - 2009
Skills
Human Resources, Hotels, Hotel Management, Employee Relations, Customer Service, Food & Beverage, HRIS, HR Metrics, Training, Conflict Resolution, Compensation & Benefit, Tourism, Hospitality Management, Front Office, Hospitality Industry, Hotel Booking, Gemology, Opera, Micros, Hospitality, Rooms Division, Resorts, Property Management..., Up-selling, Sales, Restaurants, Customer Satisfaction, Recruiting, Onboarding, Talent Management, Employee Engagement, Management, Leadership, Employee Training, Talent Acquisition, Public Speaking, Organizational..., Personnel Management, Performance Management, Hiring, Strategic Planning, Interviews, Team Building, Policy, Program Management, New Hire Orientations, Budgets, Microsoft Excel, Time Management
Education
The Catholic University of America 2012 — 2014
Master of Arts (M.A.), Human Resources Management
Mahawithayalai Chiang Mai 1997 — 2001
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
InterContinental Hotels Group (IHG®) May 2015 - Present
InterContinental Hotels Group August 2013 - Present
Courtyard by Marriott San Diego Downtown of Sage Hospitality March 2009 - May 2013
Marriott International - San Diego Regional Sales Office Portfolio of 14 Marriott Hotels January 2005 - December 2008
Marriott International - Orange County Market Sales Portfolio of 6 Marriott Hotels March 2002 - December 2004
Marriott International July 1997 - March 2002
Marriott International February 1994 - July 1997
Skills
Budgets, Sales Management, Leadership, Hotels, Sales, Customer Satisfaction, Management, Negotiation, Hospitality Industry, Hospitality, Sales Process, Training, Strategy, Event Management, Recruiting, Marketing, Customer Service, Social Media, Sales Operations, Tourism, Revenue Analysis, Talent Acquisition, Trade Shows, Marketing Strategy, Hotel Management, Hospitality Management, Resorts, Food & Beverage, Human Resources, Contract Negotiation, Market Planning, Hiring, Team Building, CRM, Forecasting, Account Management, P&L, Teamwork, New Business Development, Hands-on Training, Sales Force Development, Training Delivery, Sales & Marketing...
Education
California State Polytechnic University-Pomona 1987 — 1992
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management
California State Polytechnic University-Pomona 1987 — 1991
Bachelor of Science, Hotel and Restaurant Management
Broadhead Brewing February 2015 - Present
InterContinental Hotels Group August 2011 - December 2014
Westin Grand Vancouver November 2010 - July 2011
Princess Cruises May 2010 - November 2010
Hyatt Regency January 2009 - May 2010
Skills
Guest Satisfaction, Account Management, Customer Service, Team Building, Leadership Development, Marketing Strategy, Sales Operations, Customer Experience, Business Development
Education
2005Wexford Collegiate 2002 — 2005
High School Diploma, Math, Science, English
Centennial College
Holiday Inn Express July 2015 - Present
Holiday Inn Express & Suites Duluth, GA July 2014 - Present
InterContinental Hotels Group September 2012 - June 2014
Marriott International Global Sales May 2007 - June 2008
Merritt Hospitality - Sheraton Buckhead Atlanta, Atlanta, GA June 2005 - May 2007
Wyndham International - Wyndham Atlanta Downtown, Atlanta, GA January 2004 - June 2005
Marriott International - Courtyard by Marriott Emeryville, Emeryville, CA July 2002 - October 2003
Benchmark Hospitality - Chaminade Resort and Spa, Santa Cruz, CA October 2001 - July 2002
Sheraton Concord Hotel, Concord, CA December 1998 - October 2001
Lafayette Park Hotel & Spa May 1998 - December 1998
Skills
Hotels, Hospitality, Resorts, Hospitality Industry, Tourism, Meeting Planning, Hotel Rebranding, Contract Negotiation, Hospitality Management, Event Management, Trade Shows, Micros, Microsoft Office, Delphi, Corporate Events, Sales, Lodging, Customer Satisfaction, Event Planning, Market Planning, Hotel Booking, Business Travel, Marketing, Opening Hotels, Revenue Analysis, Management, Menu Development, Online Travel, Incentive Travel, Property Management..., Opera, Customer Service, Front Office, Selling, Budgets, MICROS, Travel Management, Sabre, Leisure Travel
Education
City College of San Francisco 1990 — 1992
2 year Certificate Program, Paralegal Studies
Aptos High School 1983 — 1986
Diploma
Neopost December 2010 - Present
InterContinental Hotels Group March 2009 - December 2010
Renaissance Toronto Hotel Downtown January 2007 - March 2009
Keyfacts, A Garda Company July 2005 - January 2007
Keyfacts Canada June 2005 - July 2005
Keyfacts Canada May 2000 - June 2005
Skills
Employee Relations, Interviewing, HRIS, Recruitment/Retention, Employee/Labor Relations, Employee Counseling, Employee Recognition, Payroll Processing, Benefits Administration, Pension Administration, Training & Development, Coaching, Candidate Screening, Progressive Discipline, Workplace Safety, Tax Preparation, Salary Surveys, Salary Reviews, Hiring, New Hire Orientation, Interviews, New Hire Orientations, Screening Resumes, Recruiting, Payroll, Employee Training, HR Policies, Employee Engagement, Deferred Compensation, Talent Acquisition, Onboarding, Job Descriptions, HR Consulting, Employee Benefits, Human Resources, Talent Management, Succession Planning, Personnel Management, Applicant Tracking..., Labor Relations, Workforce Planning, Performance Appraisal, Temporary Placement, Performance Management, Screening, Technical Recruiting, Internet Recruiting, Sourcing, Executive Search, Recruitment Advertising
Education
Seneca College of Applied Arts and Technology 2008 — 2011
Certificate, Human Resources Management
Centennial College 2000 — 2003
Diploma, Hospitality & Tourism
US Airways May 2013 - Present
Wyndham Hotel Group March 2013 - May 2013
InterContinental Hotels Group January 2012 - February 2013
Hilton Worldwide October 2011 - December 2011
Hilton Worldwide July 2010 - October 2011
Hilton Worldwide July 2007 - July 2010
Johnny Carino's July 2007 - December 2009
Pla-Skool in the Pines April 2006 - June 2007
Skills
Hospitality Management, Event Management, Hospitality, Event Planning, Time Management, Hospitality Industry, Customer Service, Social Media Marketing, Public Relations, Sales Management, Hotels, Negotiation, Social Media, Sales, Marketing, Food & Beverage
Education
California State Polytechnic University-Pomona 2005 — 2009
Business Administration, Marketing
Corona High School 2001 — 2005
InterContinental Hotels Group June 2013 - Present
Saks Fifth Avenue Salon & Spa Tampa, Westshore Plaza January 2012 - June 2013
Paul Mitchell the School Tampa August 2005 - April 2013
Kryolan Professional Makeup February 2012 - December 2012
Skills
Makeup Artistry, Hair Cutting, Hair Color, Hair styling, Photo Shoots, Key make up for movies,..., Music Video Make up and..., Key make up for film, Imdb credits, Teaching Experience, Management, Owner-managed businesses, Marketing Management, Social Media Marketing, Team Leadership, Sales Management, Sales Representatives, Networking, Contract Negotiation, Salary Negotiation, Management Consulting, Team Motivator, Charity Events, Sales, Cosmetics, Cosmetology, Beauty Industry, Salons, Spa, Hair Care, Waxing, Makeovers, Product Knowledge, Color Correction, Aromatherapy, Teamwork, Retail, Weddings, Merchandising, New Hire Training, Updos, Training, Personal Care, Blow Dry, Customer Service, Employee Training, Social Networking, Hair Straightening, Cuts, Precision Haircutting
Education
Paul Mitchell the School Tampa 2004 — 2012
cosmetology instructor training, Cosmetology, Barber/Styling, and Nail Instructor
Citrus College 1993 — 1994
State Board License, Cosmetology/Cosmetologist, General
Warwick International Hotels April 2013 - Present
Thompson Hotels October 2012 - April 2013
Thompson Hotels January 2012 - January 2013
InterContinental Hotels Cleveland April 2010 - January 2012
InterContinental Stephen F Austin Hotel February 2008 - April 2010
InterContinental Hotels Group October 2006 - February 2008
InterContinental Hotels Group February 2003 - October 2006
Parrot Cay Resort January 2000 - June 2001
Savoy Group - Claridges Hotel, London UK December 1998 - December 1999
Churchill InterContinental Hotel, London, UK September 1997 - January 1999
Skills
Change Leadership, Business Strategy, Team Building, Revenue Analysis, Hotels, Rooms Division, Yield Management, Resorts, Front Office, Food & Beverage, Forecasting, Budgets, Management, Leadership, Customer Service, Change Management, Luxury Lifestyle, Hospitality Management, Opening Hotels, Restaurants, Event Management, Food, Menu Development, Catering, Hospitality Industry, Training, Pre-opening, Hospitality, Hotel Management
Education
Cornell University 2013 — 2014
Food & Beverage Revenue Management
Cornell University 2008 — 2008
Certificate, Strategic Human Resources Management
University of Birmingham 1995 — 1996
BA HONS, Hotel Business Administration
Cape Peninsula University of Technology 1993 — 1995
Higher National Diploma, Hotel and Restaurant Administration
InterContinental Hotels Group August 2008 - Present
Amway Hotel Corporation October 2001 - August 2008
Adam's Mark Hotel & Resorts September 1999 - October 2001
Skills
Hospitality Industry, Hotels, Revenue Analysis, Hospitality Management, Hotel Management, Tourism, Hospitality, Yield Management, Food & Beverage, Resorts, Property Management...
Education
Central Michigan University
Bachelor of Science (BS), Kinesiology and Exercise Science
Freestone LLC May 2010 - Present
Relais & Châteaux September 2006 - January 2010
InterContinental Hotels Group 2004 - 2006
Prism Hotels 2002 - 2004
Twin Tier Hospitality October 2001 - 2004
Skills
Hospitality Management, Meeting Planning, Hospitality Industry, Tourism, Event Planning, Restaurants, Food & Beverage, Event Management, Leisure, Real Estate Development, Real Estate Financing, Catering, Training, Menu Development, Hotel Management, Pre-opening, Luxury, Marketing Strategy, Sales, Contract Negotiation, Resorts, Hotels, Hospitality, Food
Education
The College of William and Mary 1995 — 1997
Pre-Medicine/Pre-Medical Studies
Canisius College 1989 — 1995
BA, Business Administration and Management, General
Concierge Services of Atlanta, Inc. April 2013 - Present
Mandarin Oriental Hotel Group September 2012 - May 2013
InterContinental Hotels Group November 2010 - August 2012
Sheraton June 2008 - November 2010
Skills
Guest Recovery, Front Office, Accounting, Concierge Services, Customer Service, Customer Satisfaction, Microsoft Office, Opera, Lightspeed, HotSOS, GoConcierge, Micros, Reserve, Galaxy, Open Table, Food & Beverage, Social Media Marketing, Property Management...
Education
CSU Sacramento
John F. Kennedy High School 1995 — 1999
High School Diploma
Crowne Plaza Redondo Beach and Marina Hotel March 2014 - Present
InterContinental Hotels Group January 2012 - March 2014
Holiday Inn Torrance 2011 - 2012
Delaware North Companies 2010 - 2010
Marriott International 2008 - 2009
Crowne Plaza San Jose 2004 - 2007
InterContinental Hotels Group 2001 - 2007
Crowne Plaza Redondo Beach and Marina Hotel 2001 - 2004
Wyndham Hotels 1999 - 2001
DoubleTree by Hilton 1998 - 2000
Skills
Teaching, Association, Psychology, Hospitality, Meeting Planning, Hotels, Revenue Analysis, Hospitality Industry, Hospitality Management, Resorts, Tourism, Hotel Management, Food & Beverage, Front Office, Catering, Event Management, Trade Shows, Event Planning, Banquets, Leisure, Sales, Training, Customer Service
Education
University of California, Santa Barbara 1990 — 1994
BA, Psychology
California State University-Northridge 1990 — 1990
Clear Credential /Elementary Teaching, Teaching
Levy Restaurants June 2009 - March 2010
Tecton Hospitality August 2008 - January 2009
InterContinental Hotels Group October 2007 - August 2008
Levy Restaurants January 2007 - October 2007
Levy Restaurants June 2006 - January 2007
Hannah's Las Vegas September 2005 - December 2005
Sushi Samba May 2003 - April 2005
Skills
Food & Beverage, Training & Development, Hospitality, Wine Knowledge, Menu Development, Special Events, Food Safety, P&L Management, Market Analysis, Desktop Publishing, Public Relations, Public Speaking, Direct Sales, Sales Process, Event Management, Restaurant Management, Restaurants, Wine
Education
Central Michigan University 1994 — 1999
BAA, Theatre and Interpretation / Interpersonal and Public Communication
Travelport May 2013 - Present
The Home Depot July 2011 - November 2012
American Expresss Consumer Travel Network September 2009 - July 2011
BCD Travel 2008 - December 2009
InterContinental Hotels Group April 2007 - August 2007
Datalex April 2006 - April 2007
Worldspan April 1984 - April 2006
Skills
Travel Technology, Data Analysis, Airlines, Travel Management, Product Management, Tourism, IT Solutions, Integration, SharePoint, E-commerce, Business Intelligence, Program Management
Education
Maplewoods Community College 1987 — 1991
Computer Science
Mt. San Antonio College 1982 — 1983
Travel Certification
Chaffey College 1980 — 1982
General Studies
InterContinental Hotels Group August 2012 - Present
Stanford Hotels January 2009 - August 2012
Hilton Hotels Corp. August 2005 - April 2008
Hilton Hotels Corp. March 2004 - August 2005
Le Merigot - JW Marriott 2001 - 2003
W Los Angeles 1997 - 2000
Hotel Sofitel Los Angeles 1997 - 1997
Skills
Hospitality Management, Profit, Event Management, Budgets, Event Planning, Market Planning, Sales Management, Sales, Delphi, Team Building, Marketing Strategy, Customer Service, Revenue Management, Competitive Intelligence, Analytics, Revenue Analysis, Income Statement, Competitive Analysis, Public Relations, Opening Hotels, Convention Services, Hospitality, Customer Satisfaction, Hotel Management, Opera
Education
California State University-Northridge
Bachelor of Business Administration (B.B.A.), Marketing
InterContinental Hotels Group 2013 - Present
InterContinental Hotels Group 2008 - 2013
InterContinental Hotels Group 2006 - 2008
InterContinental Hotels Group 2004 - 2006
InterContinental Hotels Group 2001 - 2004
Skills
Budget, Customer Service, Management, Finance, Revenue Analysis, Hotel Management, Hospitality Industry, Hospitality, Hotels, Food & Beverage, Forecasting, Hospitality Management, Call Center, Pricing, Sales, Team Building, Budgets, Analysis
Education
Christian Brothers University
InterContinental Hotels Group July 2007 - Present
Lodgian 1989 - 2007
Skills
Revenue Analysis, Yield Management, Hotel Management, Hospitality Industry, Hospitality, Hotels, Hospitality Management, Rooms Division, Front Office, Resorts, Pre-opening, Hotel Booking, Property Management..., Food & Beverage, Tourism, Opening Hotels, Team Building, Banquets, Training, Leisure, Restaurants, Customer Satisfaction, Budgets, Management, Catering
Education
Central Michigan University 1984 — 1986
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
The Claremont Hotel April 2014 - Present
Crowne Plaza Cabana Hotel July 2012 - April 2014
InterContinental Hotels Group January 2008 - September 2011
Fairmont Hotels and Resorts January 2005 - January 2008
Ramada Plaza Downtown San Francisco November 2003 - January 2005
Hilton Garden Inn June 2001 - September 2003
Skills
Hotels, Hospitality Industry, Hotel Management, Revenue Analysis, Employee Relations, Front Office, Hospitality, Accounting, Payroll, Banquets, Food, Hospitality Management, Micros, Pre-opening, Property Management..., Resorts, Tourism, Yield Management
Education
City College of San Francisco
Herbs & Spices Catering / Shays Cafe March 2001 - Present
The Leukemia & Lymphoma Society July 1997 - August 1999
InterContinental Hotels Group June 1996 - June 1998
Skills
Menu Development, Culinary Skills, Parties, Weddings, Event Planning, Corporate Events, Meeting Lunches, Corporate Catering, Entertainment, Dinners, Herbs, Sales, Receptions, Budgets
Education
Tante Marie's Cooking School 1999 — 2000
culinary certificate
California Polytechnic State University-San Luis Obispo 1988 — 1992
Bachelor of Science (BS), Food and Marketing
Bloomsburg University August 2014 - Present
University of Dubuque August 2010 - 2014
University of Advancing Technology September 2012 - August 2013
Phil's Flying Enterprises, Inc. December 2001 - December 2010
University of Dubuque August 2006 - July 2010
Avista 2007 - 2007
InterContinental Hotels Group January 2006 - August 2006
Dominion Christian High School August 2002 - May 2005
ChanneLogics July 2000 - July 2001
WebMD February 1999 - July 2000
Skills
CISSP, CEH, Computer Security, Linux, Information Security, Network Security, Unix, Security, Windows, Programming, Networking, Troubleshooting, Firewalls, System Administration, TCP/IP, Network Administration, Penetration Testing, Disaster Recovery, Information Security..., Application Security, Web Application Security, Security Architecture..., Security Awareness, Computer Forensics, Vulnerability Management, Vulnerability Assessment, Information Technology, Computer Hardware, Malware Analysis, Virtualization, Databases, C, IPS, IDS, Security Policy, C, SQL, IT Management, Operating Systems, Intrusion Detection, Security Audits, Perl, IT Operations, Information Assurance, Systems Engineering, Servers, Governance, Identity Management, Wireless Networking, Internet Security
Education
Northcentral University 2007 — 2011
PhD, Business Administration with Computer and Information Security
Purdue University 1991 — 1994
M.S., Physics
Calvin College 1986 — 1990
B.A., Physics/Math
InterContinental Hotels Group Assistant HR DirectorIHG2006 - Present
Education
California State University-Northridge 1989 — 1994
Southern Wine and Spirits, PWS Division September 2009 - Present
Southern Wine & Spirits, PWS Division May 2008 - Present
InterContinental Hotels Group October 2005 - April 2008
LeapFrog Toys February 2002 - November 2004
Skills
International Marketing, Wineries, Wine, Sales, Sales Management, Beverage Industry, Key Account Development, Alcoholic Beverages, Brand Management, Team Building, Beer, Wine Tasting, Food Pairing, Wine & Spirits Industry
Education
California State University-Long Beach
BA, International Studies with an emphasis in Asian Studies & Japanese
Fidelity National Information Services June 2005 - Present
InterContinental Hotels Group January 1995 - April 2004
Skills
Avaya, VoIP, Telecommunications, Cisco Technologies, Call Centers, Disaster Recovery, Leadership, Switches, Management, MPLS, Network Design, Troubleshooting, Unified Communications, Vendor Management, LAN-WAN, IP, Data Center
Education
Cal State Fullerton 1988 — 1989
IT
esperanza 1986 — 1988
Dusit Thani Bangkok Hotel 2005 - Present
Hyatt Hotel 2006 - 2008
Marriott hotel 2006 - 2008
Westin Hotel 2006 - 2008
Waterfront Place hotel 2006 - 2008
Waterfront Place hotel 2006 - 2008
Waterfront Place hotel 2006 - 2008
InterContinental Hotels Group September 2004 - September 2007
Northumberia university 2006 - 2007
Skills
Hotels, Front Office, Restaurants, Management, Hospitality, Hospitality Management, Hotel Management, Hospitality Industry, Resorts, Event Management, Food & Beverage, Customer Service, Event Planning, Revenue Analysis, Banquets
Education
Cambridge College 2007 — 2009
Northumbria University 2006 — 2007
Bachelor, International Hospitality & Tourism management
Holiday Inn Civic Center July 2000 - Present
InterContinental Hotels Group-Holiday Inn Civic Center 2000 - Present
InterContinental Hotels Group 1992 - Present
Holiday Inn Hangzhou, China 1998 - 2000
HOLIDAY INN WORLDWIDE-CHINA 1991 - 2000
Holiday Inn Worldwide 1994 - 1998
Skills
Employee Relations, Benefits Administration, Employee Engagement, HRIS, Hotels, Hospitality Management, Onboarding, Labor Relations, Hospitality, Employee Benefits, Human Resources, Recruiting, Performance Management, Talent Management, HR Policies, Training, Hospitality Industry, Union, Hotel Management, Revenue Analysis, Budgets, Pre-opening, Applicant Tracking..., Employee Training, Hiring, Performance Appraisal, Coaching, Leadership, Workforce Planning, Management, Customer Service, Succession Planning, New Hire Orientations, Interviews, Team Building, Personnel Management, Leadership Development, Time Management, Payroll, Resorts, Front Office, FMLA, Conflict Resolution
Education
California State University-East Bay
BA, HUMAN DEVELOPMENT
University of California, Berkeley
Bachelor', Human Development and Family Studies, General
Rosetta Stone April 2012 - Present
Sabre Hospitality Solutions April 2011 - April 2012
Sabre Hospitality Solutions August 2009 - April 2011
Sabre Holdings May 2008 - August 2009
InterContinental Hotels Group 2007 - 2007
Skills
PPC Advertising, Google Analytics, Google Adwords, MSN AdCenter, Omniture, Ask.com Advertising, Web Analytics, PPC, Online Advertising, Email Marketing, Online Marketing, E-commerce, SEM, Digital Marketing, Marketing, Strategy, SEO, Management, Social Media Marketing
Education
Christopher Newport University 2004 — 2008
Bachelors, Marketing
Walgreens September 2014 - Present
Milwaukee August 2011 - August 2012
TROCADERO RESTAURANT April 2008 - September 2010
InterContinental Hotels Group October 2006 - October 2007
The Knick Restaurant February 1999 - October 2006
HISTORIC TURNER RESTAURANT August 1995 - January 1999
ManpowerGroup February 1991 - May 1995
Michigan WhereHouse Records April 1987 - July 1989
Skills
Product Development, Sales, Management, Analysis, Food, FMCG, Food & Beverage, Merchandising, Inventory Management, Retail, Cross-functional Team..., Strategic Planning, Key Account Management, Marketing Strategy, Budgets, Team Building, Business Planning, Project Planning, Forecasting, Sales Management, Pricing, Marketing, Customer Service, Training, Event Management
Education
University of Wisconsin-Milwaukee 1995 — 1998
Bachelor of Arts, Art History Major, Economics, Greek and Roman Studies
Central Michigan University 1984 — 1988
Associate's, Art History, Criticism and Conservation
Key west Marriott Beachside Hotel April 2008 - Present
InterContinental Hotels Group February 2000 - December 2007
Holiday Inn Miami International Airport June 1997 - February 2000
Holiday Inn Ft Lauderdale Airport September 1995 - June 1997
Reach Resort and Holiday Inn LaConcha Key West August 1988 - September 1995
Skills
Revenue Analysis, Rooms Division, Hotels, Resorts, Yield Management, Hotel Management, Hospitality, Customer Satisfaction, Pre-opening, Sales, Front Office, Opening Hotels, Hospitality Industry, Hospitality Management, Property Management..., Tourism, Food & Beverage, Hotel Booking, Micros, Leisure, Banquets, Catering, Restaurants, Lodging, Meeting Planning, Opera, Convention Services, Menu Development, Incentives
Education
Central Michigan University
BS IN BA, Marketing
Rockhurst University
MBA, Finance
The Weather Channel January 2014 - Present
Association of American Medical Colleges (AAMC) 2015 - 2015
AutoTrader.com July 2013 - December 2013
InterContinental Hotels Group May 2011 - May 2013
Assurant Specialty Property June 2009 - May 2011
SunTrust Bank June 2005 - March 2010
Freddie Mac January 2004 - June 2005
Medco February 2002 - June 2003
AIG January 2001 - February 2002
Skills
SOA, Java, REST, SOAP, Oracle, Linux, DB2, Hibernate, EJB, SQL, Microsoft SQL Server, WSDL, Jenkins, AJAX, Struts, Windows, NOSQL, Tomcat, Jersey, Core Java, Weblogic, J2EE Application..., Java Web Services, Spring, J2EE Web Services, Multithreading, JAXB, JAX-WS, CXF, JSF, JSP, JSON, XML, JMS, Jira, agile, scrum, Solaris, SQL Tuning, JPA, Javasript, JBoss Application Server, HTML5, Photoshop, CSS, Swing, Gradle, RabbitMQ
Education
Carnegie Mellon University
InterContinental Hotels Group August 2008 - December 2008
Millennium & Copthorne Hotels August 2005 - July 2008
ATA Airlines August 2002 - April 2005
Education
California State University-Fullerton 1994 — 1999
BA, Communications
Quail Hollow Inn 2006 - August 2013
TRX March 2004 - December 2006
InterContinental Hotels Group March 2001 - December 2004
COMSYS November 2000 - April 2001
MARS - The Musicians Planet August 1997 - October 2000
Blockbuster January 1995 - June 1997
City National Bank April 1992 - January 1995
Skills
Vendor Management, Program Management, SDLC, Project Management, Business Analysis, Process Improvement, Requirements Analysis, Management, Change Management, CRM, Team Management, Software Project..., Team Leadership, E-commerce, Team Building, PMO, Visio, Budget Process, Marketing
Education
Central Connecticut State University
B.A., English
Homewood Suites by Hilton, Boston/Andover, MA September 2015 - Present
InterContinental Hotels Group December 2008 - June 2015
Hawthorne Hotel November 2007 - October 2008
Comfort Inn/Ramada Boston June 2004 - October 2008
Rest of my Experience August 1991 - June 2004
Skills
Forecasting, Tourism, Hospitality, Hospitality Management, Rooms Division, Resorts, Marketing Strategy, New Business Development, Social Media Marketing, Management, Revenue Analysis, Pre-opening, Front Office, Hotel Management, Banquets, Food & Beverage, Customer Service, Yield Management, Catering, Micros, Event Management, Hospitality Industry, Hotels, Event Planning, Sales, Meeting Planning, Trade Shows, Hotel Booking, Convention Services, Pre-opening experience, Restaurants, Lodging, Revenue Forecasting, Concierge Services, Opening Hotels, Leisure, Guest Service Management, OnQ, Property Management...
Education
Castleton State College 1989 — 1991
History, Physical Education
Mohegan Community College 1987 — 1989
Middlesex Community College 1986 — 1987
Woburn High School 1983 — 1986
T-Mobile December 2014 - Present
United States Army Reserve January 2001 - Present
Charleston County Sheriff Office December 2010 - February 2012
InterContinental Hotels Group July 2006 - December 2010
Dorchester District II August 2009 - May 2010
Skills
Military, Security, Physical Security, Enforcement, First Aid, Crisis Management, Surveillance, AED, Loss Prevention, Customer Service, Government, Leadership, Training, Team Leadership, Personnel Management, Sales
Education
Liberty University 2008 — 2011
Working on Master's of Art, Human Service Management
Charleston Southern University 2005 — 2008
Bachelor's of Science, Psychology minor Business Admin.
Denmark Technical College 2002 — 2003
Woodland High School
InterContinental Hotels Group 1997 - Present
Westin Hotels & Resorts 1989 - 1996
Skills
Customer Service, Teaching, Budgets, Negotiation, Arabic, Egyptian Arabic, Guest Service Management, Hospitality, Hotels, Front Office, Hospitality Industry, Hospitality Management, Revenue Analysis, Food & Beverage, Property Management..., Resorts, Pre-opening, Rooms Division
Education
Roosevelt University 1991 — 1992
Business/Commerce, General
City Colleges of Chicago-Harry S Truman College 1989 — 1990
Cooperative Work Education
Cairo Egypt High School
HIgh School Diploma
Cairo University
Bachelor of Arts (B.A.), Philosophy
InterContinental Hotels Group (IHG) December 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. February 2013 - November 2014
InterContinental Hotels Group August 2010 - February 2013
Holiday Inn Anaheim April 2008 - March 2010
Skills
Accounts Receivable, Highly detail oriented, Auditing, Payroll, Finance, Management, Financial Reporting, Leadership, Accounts Payable, Strategic Planning, Analysis, Budgets, Financial Analysis, Accounting
Education
California State University-Long Beach 2005 — 2008
Bachelor of Business Administration (BBA), Accounting
California State University-Long Beach 2005 — 2008
Bachelor of Business Administration (BBA), Accounting
InterContinental Hotels Group July 1992 - Present
Shangri-La Hotels and Resorts March 1997 - March 1998
Great Wall Sheraton Hotel January 1990 - June 1991
Skills
Hospitality Industry, Hotels, Hotel Management, Hospitality Management, Human Resources, Great Personality, Pre-opening, Hospitality, Budgets, Tourism, Rooms Division, Front Office, Yield Management
Education
Beijing Language Institute 1988 — 1988
Certificate, MandarIn, A
California State University-Hayward 1983 — 1986
Bachelor of Business Administration (B.B.A.), Human Development and Family Studies, General
University of California, Berkeley 1976 — 1977
Adult and Continuing Education and Teaching
JPMorgan Chase June 2012 - Present
JPMorgan Chase June 2011 - June 2012
InterContinental Hotels Group January 2009 - March 2011
Skills
Customer Service, Banking, Customer Satisfaction, Microsoft Excel, Hospitality Management, Series 63, Microsoft Office, PowerPoint, Hotels, Risk Management, Series 6, Private Banking, Retail Banking, Resorts, Leadership, Management, Sales, Recreation Planning
Education
California State University-Chico
Bachelor of Science (BS), Resort & Lodging Management
Universidad del País Vasco/Euskal Herriko Unibertsitatea
KSL Resorts May 2011 - Present
2013 SHRM Conference 2008 - 2013
InterContinental Hotels Group January 2008 - May 2011
InterContinental Hotels Group January 1999 - May 2011
InterContinental Hotels Group February 2005 - December 2007
InterContinental Hotels Group January 1999 - January 2004
BellSouth March 1997 - January 1999
Equitable Real Estate May 1996 - October 1996
Nix, Mann, Perkins & Will Inc. February 1989 - May 1996
Skills
Employee Relations, Talent Management, Performance Management, Recruiting, Human Resources, HRIS, Succession Planning, Personnel Management, Employee Benefits, Deferred Compensation, Training, Coaching
Education
Central Michigan University 1998 — 2001
Masters, Human Resources
Georgia State University 1989 — 1991
BBA, Human Resources
Swiss Hotels & Resorts May 2011 - May 2013
Emaar Hospitality Group June 2010 - April 2011
Emirates June 2007 - December 2009
InterContinental Hotels Group June 2003 - May 2007
Four Seasons Hotels and Resorts June 2000 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Rooms Division, Hospitality, Hotels, Revenue Analysis, Food & Beverage, Hotel Management, Hospitality Management, Pre-opening, MICROS, Yield Management, Resorts, Front Office, Tourism, Hospitality Industry
Education
Cornell University 1999 — 1999
PDP
Cairo University 1989 — 1992
Bachelor's degree, Commerce, Major
Yik Yak, Inc. December 2014 - Present
InterContinental Hotels Group April 2014 - December 2014
AirWatch July 2009 - April 2014
Sevretas August 2008 - July 2009
Skills
Mobile Devices, Mobile Device Management, Mobile Applications, Windows, Android, Customer Service, Mobile Security, Java, Ruby, Selenium, Test Automation, Wireless, Cucumber, Jenkins, Watir, HTML, Automation, Agile Methodologies, Scrum, Microsoft Office, Testing, iOS, Business Development, Leadership, Management, Wireless Networking, Research, Negotiation, Microsoft Excel, PowerPoint, Microsoft Word, English, Software Quality..., Software Documentation, Test Planning, Test Cases, SQL, Software Design, QA Automation, Software Development, SDLC
Education
Southern Polytechnic State University 2012 — 2014
Bachelor's Degree, Computer Science
Georgia Perimeter College 2011 — 2012
Computer Science
Moraine Valley Community College 2011 — 2011
Computer Science
Chattahoochee Technical College 2009 — 2010
Computer Science
Bank of America 2012 - Present
Clayton 2010 - 2012
Barclays Capital d.b.a. HomEq Servicing 2007 - 2010
Wachovia Bank N.A. d.b.a. HomEq Servicing 2005 - 2007
Bandwidth.com 2005 - 2005
Cisco 2004 - 2005
Triangle Rent A Car 2003 - 2004
InterContinental Hotels Group 1997 - 2003
Skills
Management, Call Center, Performance Management, Leadership, Business Process..., Data Analysis, Mortgage Servicing, Commercial Mortgages, Residential Mortgages, Mortgage Banking, Project Management, Banking, Process Improvement, Credit, Risk Management, Mortgage Lending, Loans
Education
Campbell University 1998 — 2004
MBA, Finance
Stratégie Immobilière August 2013 - Present
COBAVER-VS August 2013 - Present
Infografilm July 2012 - August 2013
Nomad Logic September 2011 - July 2012
Vibrant Ideation & Marketing May 2010 - December 2010
Vibrant Ideation & Marketing August 2008 - May 2010
Gomarc - Agence d'ambassadeurs de marque June 2008 - May 2010
InterContinental Hotels Group September 2004 - 2010
Vibrant Ideation & Marketing September 2006 - August 2008
Skills
New Business Development, Leadership, Stratégie marketing, Marketing, Networking, Events, Marketing Strategy, Communication marketing, Creative Strategy, Brand Management, Visual Communication, Digital Printing, Wide Format Printing, Gestion d'évènement, Publicité
Education
Programme accrédité OACIQ - Collège de Valleyfield 2011 — 2012
Courtage immobilier résidentiel
Université du Québec à Montréal / UQAM 2009 — 2010
Marketing, Gestion de projet
CEGEP - Collège Édouard-Monpetit 2007 — 2008
Science humaine
CEGEP - John Abbott College 2004 — 2006
Creative Arts, Literature & Languages - Media Arts
École secondaire de la Cité-des-Jeunes 2002 — 2004
Collège Bourget 1996 — 2002
Genuine Parts Company April 2015 - Present
IHG - InterContinental Hotels Group May 2012 - January 2015
InterContinental Hotels Group June 2012 - July 2014
InterContinental Hotels Group May 2010 - June 2012
IHG - InterContinental Hotels Group September 2008 - March 2010
Kraft Foods Global Brands LLC August 2002 - July 2008
Skills
Customer Service, Social Media, Strategy, Management, Training, Process Management, Customer Relations, Customer Liason, Data Entry, database reporting, Forecasting, Project Implementation, Strategy Implementation, Hospitality Industry, global customer liason, Project Management
Education
Walden University 2015 — 2016
Bachelor’s Degree, Bachelor of Science Comm - Mgmt and Organizational Communications
Centenary College of Louisiana 2004 — 2008
AALA, Liberal Arts and Sciences/Liberal Studies
Keller Williams Realty June 2012 - Present
Brotherway Moving June 2011 - Present
InterContinental Hotels Group June 2010 - August 2010
Skills
Customer Service, Sales, Marketing Communications, Negotiation, Marketing, Microsoft Excel, Social Media Marketing, PowerPoint, Public Speaking, Microsoft Office
Education
California State Polytechnic University-Pomona 2007 — 2011
InterContinental Hotels Group February 2011 - Present
Staybridge Suites Toronto February 2011 - Present
Big Smoke Burger January 2010 - Present
Joey Don Mills Restaurant and Bar August 2010 - December 2010
Richtree Market Restaurants December 2008 - January 2010
Skills
Knowledge Representation, Guest Service, Presenter
Education
Centennial College 2009 — 2011
Associates Degree/Diploma, Hospitality Management Hotel and Resort
George Brown College 2008 — 2008
Culinary Management
InterContinental Hotels Group November 2008 - Present
Starwood Hotels & Resorts Worldwide, Inc. November 2007 - November 2008
Starwood Hotels & Resorts Worldwide, Inc. December 2006 - November 2007
Starwood Hotels & Resorts Worldwide, Inc. February 2003 - December 2006
Holiday Inn West Chester 2000 - 2005
InterContinental Hotels Group 1999 - 2000
burco zimbabwe 1995 - 2000
Skills
Hotels, Hospitality, Strategic Planning, Cost Control, Budgeting, Budgets, Hotel Management, Front Office, Hospitality Industry, Resorts, Customer Satisfaction, Property Management..., Rooms Division, Guest Service Management, Micros, Fine Dining, Hiring, Hospitality Management, Opening Hotels, Food & Beverage, Yield Management, Hotel Booking, Restaurant Management, Leisure, Revenue Analysis, Pre-opening, Restaurants, Training, Forecasting, OnQ, Opera, Food, Management, Catering, Tourism, Process Scheduler, Team Building, Banquets, Event Management, Income Statement, Operations Management, Convention Services, Lodging
Education
American Hotel & Lodging Institute 2011 — 2022
CHA, Certified Hotel Administrator
Wilmington University, DE 2004 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Camden County College 2001 — 2003
Associate of Science (A.S.), Business/Commerce, General
GF October 2010 - July 2012
InterContinental Hotels Group March 2006 - October 2010
Empire Hotel, NYC March 2000 - January 2005
Skills
General Ledger, Financial Reporting, Accounts Payable, Accounting, Accounts Receivable, Account Reconciliation, Variance Analysis, Reconciliation, Accruals, Reconciliations, GAAP, Cash Flow, Financial Accounting, Balance, Payroll, Internal Controls, Quickbooks, Cost Accounting, Forecasting, Financial Analysis, Consolidation, Budgeting, Audit, Auditing, Cash Management, Expenses, Payroll Processing, Financial Control, Internal Audit, PeopleSoft, Bookkeeping, Invoicing, Billing, Excel, Guest Service, Hotels, Hotel Management, Hotel Contract..., Hotel Reservations, Hospitality, Hospitality Management, Hospitality Industry, Food & Beverage, Banquets
Education
UNC Greensboro 1980 — 1982
Bachelor of Business Administration (B.B.A.)
Chowan University 1978 — 1980
Associate's degree, Business/Accounting
InterContinental Hotels Group (IHG®) August 2015 - Present
InterContinental Hotels Group (IHG) February 2015 - Present
InterContinental Hotels Group May 2005 - Present
Sears Canada November 2011 - February 2014
InterContinental Hotels Group May 1991 - April 2005
Skills
Employee Relations, Payroll, Accounts Payable, Hotels, Hospitality, Hospitality Management, Recruiting, Employee Engagement, Hotel Management, Customer Service, Human Resources, Benefits Administration, PeopleSoft, Time Management, Employee Benefits, Management, Hiring, Sales
Education
Centennial College
Hotel Management
Ryerson University
Human Resources
Holiday Inn Riverwalk San Antonio April 2006 - Present
InterContinental Hotels Group March 1981 - Present
InterContinental Hotels Group 1981 - 2012
Skills
Revenue Analysis, Hotels, Hotel Management, Hospitality Industry, Hospitality, Hospitality Management, Resorts, Micros, Pre-opening, Front Office, Forecasting, Food & Beverage, Revenue Forecasting, Yield Management, Budgets, Income Statement, Financial Analysis, Financial Reporting, Accounting, PeopleSoft, Tourism, Rooms Division, Guest Service Management, Restaurants, Opera, Property Management..., Hiring, Lodging, Banquets, Capital Budgeting, Restaurant Management, Catering, P&L, Essbase, Profit, Meeting Planning
Education
Central Michigan University 1976 — 1978
Political Science/History
CIT January 2007 - Present
InterContinental Hotels Group August 2004 - August 2006
Suntrust Bank August 2001 - August 2004
Summit Bank 1997 - 2001
Summit Bank 1994 - 1997
Continental Insurance 1990 - 1994
Skills
Strong business and..., •Incentive pay program..., •Base pay & salary..., •Continuous process..., •Unrelenting customer..., •Rewards, recognition..., •Client/relationship..., •Project & program..., •Innovative..., •Exceptional..., Auditing, Sales Compensation, Recruiting, Sales Operations, Incentives, Job Evaluation, Risk Management, Program Management, Management, Strategy, Integration, Leadership, Strategic Planning, Financial Risk, Sales, Budgets, Incentive Programs, Business Planning, Banking, Business Strategy, Deferred Compensation, Executive Pay, Policy, Compensation & Benefit, Competitive Analysis
Education
Cedar Crest College
BA, Psychology/History
InterContinental Hotels Group 2008 - Present
Skills
Film Production
Education
California State University-Northridge
InterContinental Hotels Group December 2012 - Present
Payless ShoeSource June 2012 - December 2012
Convergys February 2012 - May 2012
TSC Apparel August 2011 - December 2011
Education
Chattahoochee Technical College 2010 — 2012
Diploma, Accounting
Faith Educational Ministries 2007 — 2007
High School/Secondary Diplomas and Certificates
Bonbini Baking School April 2010 - Present
InterContinental Hotels Group January 2011 - July 2011
InterContinental Hotels Group August 2008 - February 2010
Cortez October 2007 - April 2008
Skills
Food, Customer Service, New Business Development, Food Industry, Team Building, Management, Budgets, Microsoft Office
Education
California Culinary Academy 2007 — 2007
InterContinental Hotels Group September 2005 - Present
Placebo Labs May 2004 - July 2005
Sandra Clark Mobil February 2000 - May 2005
Skills
Customer Service, Office Administration, Ethical Decision Making, Code Enforcement, Interview Skills, Policy Writing, Event Management, Team Management, Meeting Planning, Event Planning, Complaint Investigations, Report Writing, Loss Prevention, CCTV
Education
Cedar Valley College 2003 — 2005
Associate's degree, Audiovisual Communications Technologies/Technicians
East Texas State University 1992 — 1994
Radio, Television, and Digital Communication
InterContinental Hotels Group April 2009 - Present
InterContinental Hotels Group April 1997 - April 2009
Skills
Hospitality Industry, Microsoft Office, Customer Service, Call Centers, Case Managment, Strategic Planning, Accounting, Statistics, Guest Recovery, Spreadsheets, Tourism, Travel Arrangements, Time Management, Hotel Booking, Property Management..., Hospitality, Customer Satisfaction
Education
Charleston Southern University
None, Accounting and Business/Management
Trident Technical College
None, Computer Science