International Cruise and Excursions
Industry: Company
DescriptionFounded: 1997 Subsidiary: ICE Europe Ltd.FeedbackDisclaimer Claim this knowledge panel Knowledge ResultSee photos See outsideMoved, closed, or was never hereReportInternational Cruise & Excursions, Inc. (ICE)WebsiteDirections Saved (0) Saved Save 148 Google reviews Travel agency in Maricopa County, Arizona Address: 7720 N Dobson Rd, Scottsdale, AZ 85256 Hours: Closed ⋅ Opens 7AM Mon Sunday7AM–5PMMonday(Civil Rights Day/Martin Luther King Jr. Day)7AM–9PMHours might differTuesday7AM–9PMWednesday7AM–9PMThursday7AM–9PMFriday7AM–9PMSaturday7AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (602) 749-2100Place name: : : : Website: : : : Category: Website: http://www.iceenterprise.com/ Category: Travel agency Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (4)
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International Cruise and Excursions Employees
International Cruise and Excursions August 2012 - May 2013
Phoenix Coyotes October 2011 - April 2012
Minor League Baseball 2008 - 2012
Wright State University August 2007 - May 2008
Skills
Baseball, Ticket Sales, Coaching, Recruiting, Public Speaking
Education
Wright State University 2005 — 2007
Bachelor of Science, Organizational Leadership
Kaplan University 2007 — 2009
Masters, Business Administration, 3.83/4.0
Central Arizona College 2003 — 2005
Business
Desert Vista
Single Source Solutions, Inc. May 2014 - Present
Mercer Lane Associates June 2013 - June 2014
International Cruise and Excursions January 2010 - June 2013
Hospitality Brands, Inc. 2002 - 2009
Tellus Capital, LLC 2000 - 2002
Canyon Ranch at Sea 1997 - 2000
Allin Interactive 1994 - 1997
AON, The Berkely Group 1991 - 1993
Cunard Line, Ltd. 1986 - 1992
Texas Instruments 1979 - 1986
Skills
Business Development, New Business Development, Program Management, Cruises, Strategic Partnerships, Strategic Planning, Product Development, Marketing, Entrepreneurship, Advertising, Business Strategy, Start-ups, Competitive Analysis, Marketing Strategy, Sales, Selling, Strategy, E-commerce, Contract Negotiation, Market Planning, Lead Generation, Sales Management, B2B, Account Management, CRM, Direct Marketing, Product Marketing, Email Marketing, Direct Sales, Product Management, Business Planning
Education
Johns Hopkins SAIS 1977 — 1979
International Economics
University of South Florida 1975 — 1977
BA, Political Scient
GoDaddy May 2015 - Present
GoDaddy December 2014 - May 2015
ZocDoc December 2013 - November 2014
iAcquire May 2013 - November 2013
International Cruise and Excursions January 2013 - May 2013
Gannett Local April 2012 - January 2013
Gannett Local January 2012 - April 2012
Safelite Auto Glass August 2011 - December 2011
Enterprise Rent-A-Car November 2010 - April 2011
Monster Energy, Arizona State University July 2009 - December 2010
Skills
Social Media Marketing, Salesforce.com, Social Media, Marketing, Sales, SEO, Advertising Sales, PPC, CRM, Marketing Strategy, Customer Service, Social Entrepreneurship, Cold Calling, Online Marketing, Event Management, SEM, Facebook, Public Speaking, Online Advertising, New Business Development, Event Planning, DNS Management, Domain Names, SSL Certificates
Education
Arizona State University 2008 — 2012
Bachelor of, Studies; Business & Psychology
Compound Photonics May 2015 - Present
Education Management May 2011 - Present
GPS Insight, LLC 2010 - 2011
International Cruise and Excursions 2009 - 2010
SUMCO 2008 - 2009
Pearson Education 2007 - 2008
Atrium Windows & Doors 2003 - 2004
Honeywell Aerospace 1986 - 2001
Skills
Recruiting, Benefits Administration, Enrollment Management, Admissions, Resume Writing, Training, Employee Relations, Student Recruiting, CampusVue, Leadership Development, Human Resources, Student Financial Aid, Career Development, Career Counseling, College Recruiting, Higher Education, Student Affairs, Retaining Customers, Adult Education, Public Speaking, PeopleSoft, Employee Benefits, Job Fairs, Academic Administration, Staff Development, Academic Advising, Campus, E-Learning, Accreditation, Curriculum Development, Teaching, Distance Learning, Student Development, Curriculum Design, Admissions Counseling, Student Counseling, Community Outreach, Student Engagement, Educational Leadership, Onboarding, FMLA
Education
Argosy University Phoenix 2011 — 2013
Masters, Human Resources
University of Phoenix 1993 — 1998
Bachelors, Management, 3.6
American Express Global Business Travel August 2014 - Present
American Express February 2013 - May 2014
International Cruise and Excursions October 2009 - January 2013
US Airways February 2007 - December 2008
Glamour Shots October 2006 - February 2007
Wake Forest Baptist Health February 2006 - August 2006
Clinical Trial Management Services March 2000 - June 2005
Washington State Department of Fish and Wildlife November 1998 - May 1999
Skills
Leisure Travel, Online Travel, Vacation, Tourism, Car Rental, Hotels, Customer Satisfaction, Consultative Sales..., Sabre GDS, Cat Herding, Apollo GDS, Editorial Photography, Chocolate, Call Centers, Travel Insurance, Revenue Analysis, Microsoft Office, Resorts, Customer Service, Business Travel, Amadeus GDS
Education
Art Institute of Seattle
Photography
Blizzard Entertainment February 2010 - Present
tiag (The Informatics Applications Group, Inc.) October 2014 - March 2015
United States Air Force March 2012 - September 2013
United States Air Force December 2009 - March 2012
Radioshack March 2008 - October 2008
International Cruise and Excursions November 2007 - March 2008
MSA Solutions June 2007 - November 2007
Skills
Information Assurance, Quality Assurance, Aircraft, Project Management, Leadership, Aviation, Security Clearance, Program Management, Microsoft Office, Active DoD Secret..., DoD, Team Building, Operations Management, Military, Training, Government, Air Force, Information Security..., IT Security Operations, Communications Security, Quality Control, Team Management, Account Management, Aviation Management, Airfield Operations, Video Games, Game Design, Game Development, Game Mechanics, Game Balance, Usability Testing, Regression Testing, Software Design, Agile & Waterfall..., Software Development
Education
Full Sail University 2015 — 2018
Bachelors of Science, Game and Interactive Media Design
University of Phoenix-Western Washington Campus 2013 — 2015
Bachelor of Science (BS), Business with concentration in Project Management
American Military University 2009 — 2013
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance, Junior
Community College of the Air Force 2009 — 2013
Associate of Science (A.S.), Aviation/Airway Management and Operations
Southwest Virginia Community College 2007 — 2007
Bachelor's degree, General Education, Sophomore
Bluefield State College 2005 — 2007
Bachelor of Science (BS), Business Administration and Management, General, Sophomore
Arts & Letters March 2014 - Present
International Cruise and Excursions February 2012 - Present
AAA Travel July 2008 - February 2012
International Cruise and Excursions November 2005 - June 2008
Prime One Mortgage Corp. July 2005 - November 2005
Midwest Publishing Inc. September 2004 - June 2005
Skills
Sales, Sales Process, Customer Satisfaction, Leisure Travel, Cold Calling, Call Centers, Account Management, Online Travel, Time Management, Travel Sales, Travel Arrangements, Professional Phone..., Phone Etiquette, Microsoft Office, Lync, Computer Proficiency, Appointment Scheduling, Membership Relations, Problem Solving, Multi Tasking, Customer Service, Vinyl Banners, Woodworking, Signage, Boom Lift, Oil Painting, Acrylic Painting, Airbrush
Education
Northern Arizona University 2003 — 2004
Sunrun March 2015 - August 2015
Arch Vacations, Inc. July 2013 - March 2015
International Cruise and Excursions January 2013 - July 2013
WageWorks October 2012 - December 2012
NCO Financial Systems February 2012 - August 2012
International Cruise & Excursions March 2008 - April 2011
AIRS June 2007 - March 2008
Hewlett-Packard September 1996 - October 2004
Skills
Applicant Tracking..., Full-cycle Recruiting, Talent Acquisition, Technical Recruiting, Sourcing, SDLC, Human Resources, Recruiting, Hiring, Call Centers
Education
Seton Hall University 1988 — 1993
BA, Political Science
Aramark Parks and Destinations July 2010 - Present
International Cruise and Excursions December 2006 - April 2010
Banner OBGYN May 2009 - June 2009
Webb Hearing August 2006 - December 2006
Starwood Hotels & Resorts Worldwide, Inc. May 2004 - January 2005
aafes June 2001 - July 2002
Skills
Data Entry, Customer Service, Microsoft Word, Call Centers, Outlook, Customer Satisfaction, Microsoft Office, Telephone Skills, People Skills, Close Attention to..., Seeing the Bigger..., Process Scheduler, Software Documentation, Time Management, Management
Education
Arizona College of Allied Health 2008 — 2009
Associates, Medical Assistant
Lancaster Community College 2002 — 2003
Medical Front Office, Medical Office Assistant/Specialist
Fujifilm / Crossroads Systems November 2012 - Present
LiveOps November 2011 - November 2012
International Cruise and Excursions February 2010 - December 2011
JDA Software Group 2007 - 2009
Autodesk VAR - The CAD Store 2005 - 2007
Scale Eight 1999 - 2001
Skills
Lead Generation, Selling, Trade Shows, Salesforce.com, Cold Calling, SaaS, B2B, Cloud Computing, Demand Generation, New Business Development, Account Management, Enterprise Software, ERP, Consultative Selling, Customer Relations, Software Sales, Channel, CRM, Team Leadership, Customer Service, Software Industry, Contract Negotiation, Solution Selling, Start-ups, Product Marketing, Customer Satisfaction, Management, Product Development, Sales Operations, Business Development, Budgets, Sales Management, Sales Process, Sales, Sales Enablement, Direct Sales, Managed Services, Channel Partners, Professional Services, Marketing Strategy, Product Management, Strategic Partnerships, Training, Call Centers, Storage, Sales Presentations, Customer Retention, Complex Sales, Inside Sales
Education
Pittsburg State University
Business Administration
Rich East
Southern Illinois University, Carbondale
Cash2SellNow.com August 2015 - Present
Yetti Drums LLC May 2006 - Present
Ultimate Consignment April 2012 - August 2014
International Cruise and Excursions February 2011 - August 2011
JPMorgan Chase November 2006 - April 2010
Countrywide Home Loans August 2006 - November 2006
Homeowners Loan Corp September 2005 - August 2006
Sports Authority December 2002 - November 2005
Blockbuster September 2000 - December 2002
Skills
Customer Service, Typing, Drums, Piano, Sales, Music, Video Games, Real Estate Economics, Call Centers, Quality Assurance, Technical Writing, Schedule Writing, Hiring, Operations Management, Social Media, Training, Start-ups, Google Docs, Inventory Management, Short Sales, Inside Sales, Outstanding Customer..., Consignment, Real Estate Finance, Retail, Receiving, Management, Social Media Marketing, Blogging, Inventory, Research, Online Research, Constant Contact, Leadership, Loans, Mortgage Lending, Email Marketing, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Transaction Coordination, Credit Analysis
Education
Collins College
Zenefits September 2015 - Present
Alpha Flight Guru October 2014 - September 2015
Move, Inc July 2014 - October 2014
G/O Digital (formerly Gannett Local) July 2013 - June 2014
International Cruise and Excursions May 2011 - December 2012
Adwest Worldwide January 2009 - April 2011
Wildfish Seafood Grille February 2008 - March 2009
US Airways (Formerly America West Airlines) May 2005 - May 2008
Outback Steakhouse International's - Paul Lee's Chinese Kitchen August 2004 - May 2005
Skills
Customer Service, Financial Analysis, Marketing, Sales, Negotiation, Sales Operations, Real Estate Development, Property Management, Advertising, Social Media Marketing, Account Management, Online Marketing, Email Marketing, Leadership, Event Management, Management, Social Media, Marketing Strategy, Forecasting, Sales Management, Digital Marketing, Sales Process, B2B, SEO, Greek Life
Education
Arizona State University 1998 — 2003
BS, Business and Geography
Sabino High School
H & H Enterprises January 2014 - Present
International Cruise and Excursions December 2012 - September 2013
International Cruise and Excursions January 2011 - December 2012
Vanishing Veins USA June 2009 - January 2011
Starwood Vacation Ownership March 2003 - November 2008
Skills
Lead Generation, Marketing, Account Management, Marketing Strategy, Strategy, SEM, Direct Marketing, Competitive Analysis, Strategic Partnerships, Analytics, Online Advertising, Business Development, Direct Mail, New Business Development, Management, Email Marketing, B2B, Sales
Education
Arizona State University 1998 — 2002
Bachelor of, Interdisiplinary Studies
Osprey Packs, Inc. April 2015 - Present
Osprey Packs, Inc. May 2013 - Present
Columbia Sportswear February 2013 - May 2013
Corner Bakery Cafe December 2012 - April 2013
REI September 2012 - April 2013
International Cruise and Excursions June 2012 - August 2012
CrossFit Invictus/CrossFit Rowing February 2012 - July 2012
USD Radio September 2009 - May 2012
Andrus Properties Inc May 2011 - August 2011
Kids Entertainment Group May 2010 - August 2010
Skills
Microsoft Office, Mac OS X, Final Cut Pro, Photoshop, Cpr Certified, First Aid, Logic Pro, Excel, Word, PowerPoint, Microsoft Word, Microsoft Excel, WordPress
Education
University of San Diego 2008 — 2012
BBA, Marketing, Italian
Florence University of the Arts 2011 — 2011
Italian, Marketing
H&R Block December 2013 - Present
QC Holdings May 2003 - January 2013
International Cruise and Excursions June 2001 - March 2003
Tom James Company October 1998 - June 2001
Skills
Operations Management, Financial Services, Management, Sales, Call Center, Customer Service, Consumer Lending, Retail, Budgets, Launching New Programs, Start-ups, Sales Management, Credit, Team Building, Leadership, Income Statement, Cold Calling, Hiring, Profit, Account Management, Customer Retention, Sales Operations, New Business Development, B2B, Sales Process, Call Centers, Customer Satisfaction, Coaching, Loans, CRM, P&L
Education
University of Arizona 1985 — 1989
Bachelor of Science (B.S.), Marketing
International Cruise and Excursions October 2014 - Present
International Cruise & Excursions, Inc. (ICE) July 2013 - October 2014
International Cruise & Excursions, Inc. (ICE) August 2012 - July 2013
International Cruise & Excursions, Inc. June 2011 - August 2012
International Cruise & Excursions, Inc. May 2008 - June 2011
International Cruise & Excursions, Inc. October 2005 - May 2008
MPI January 2003 - September 2005
Skills
Sales Management, Call Centers, Sales, Account Management, Direct Sales, Coaching, Employee Training, Customer Service, Team Building, Cold Calling, Marketing, Telemarketing, Customer Satisfaction, Marketing Strategy, Business Development, Customer Experience, Recruiting, CRM, Microsoft Excel, Hospitality Industry, Communication Skills, International Sales, Interviewing Skills, Leadership Development, Sales Presentations, Cruises, Sales Management..., Microsoft Office, Avaya Communication..., CMS, Microsoft SQL Server, Motivational Speaking, Telecommunications, Face to Face Sales, B to C, Analytics, Managing multiple..., Managing Multi-Million..., eWFM, Adaptable to Changes, Sales Process..., Sales Process..., Customer Retention, Customer Engagement, Sales Leadership..., Compensation Strategies, Employee Engagement, Staff Retention, P&L Management, Executive Management
Education
Glendale Community College 2003 — 2005
Associate's degree, Business Administration, Management and Operations
Centennial High School 1999 — 2003
International Cruise and Excursions January 2012 - January 2015
Pegasus Solutions June 2003 - November 2011
Cendant 1997 - 2002
Progressive Solutions 1995 - 1997
Skills
Strategic Planning, Team Leadership, Managing Change, Organizational..., Agile Methodologies, Change Management, Scrum, Vendor Management, Cross-functional Team..., SDLC, Business Development, Account Management, Revenue Analysis, Project Management, Business Analysis, Leadership, Management, PMP, E-commerce, Negotiation, CRM, Team Building, Software Documentation, Product Management, Process Improvement, Requirements Gathering, Budgets, Hospitality, Requirements Analysis
Education
Northern Arizona University
Bachelor of Science, Communications
Volition Designer Genes March 2012 - Present
The Epicurean Group 2014 - 2015
International Cruise and Excursions August 2007 - January 2010
Gyro Creative Group November 2007 - January 2009
Skills
Packaging, Branding & Identity, Copywriting, Product Design, Graphic Design, Creative Direction, InDesign, Illustrator, Adobe Creative Suite, Dreamweaver, Web Design, Photoshop, Brand Development, Advertising, Newsletters, Posters, Logo Design
Education
College for Creative Studies 1999 — 2003
Bachelor, Communication Design
College for Creative Studies 1999 — 2003
Bachelor of Arts (BA), Graphic Design
Quatro Energy LLC 2014 - Present
Biodesix, Inc. January 2012 - 2014
Transnetyx Inc./Harmonyx Diagnostics 2007 - 2012
International Cruise and Excursions 2005 - 2007
International Cruise and Excursions 2003 - 2005
International Cruise and Excursions 2003 - 2003
Skills
Product Management, Product Development, CRM, Marketing, Biotechnology, Leadership, Marketing Strategy, Process Improvement, Sales, Oncology, Lifesciences, Start-ups, Product Launch, Brand Development, Cross-functional Team..., Commercialization, Budgets, Life Sciences, Software Development, Sales Presentations, Product Marketing, Molecular Biology, Medical Marketing, Medical Sales, Lead Generation, Biology, Biopharmaceuticals, Sales Growth, Startup Marketing, Start-up Ventures, Marketing Communications, Marketing Management
Education
Emporia State University 2003 — 2003
Graduate Certificate, Geospatial Analysis (GSA)
Emporia State University 1999 — 2003
BS, Biology
International Cruise and Excursions Travel SupervisorInternational Cruise and Excursions, Inc.October 2010 - Present
Skills
Call Centers, Sales, Hotels, Customer Service, Account Management, Team Building, Customer Satisfaction, Sales Management, Direct Sales, Training, Coaching, Leadership, Employee Training, Team Leadership, Cold Calling, Marketing Strategy, New Business Development, Sales Operations, Time Management, Sales Process
Education
Glendale Community College 2000 — 2002
High School, 13
CFM (Cash Flow Management) July 2015 - Present
International Cruise and Excursions October 2007 - April 2015
Arizona Federal Credit Union September 2000 - October 2007
Skills
Dreamweaver, Web Development, Web Design, User Interface Design, WordPress, Email Marketing, Online Marketing, JavaScript, XHTML, MySQL, User Experience, Adobe Creative Suite, HTML, Photoshop, SEO, Illustrator, CSS, Website Development, CMS, E-commerce, Google Analytics, Graphic Design, Flash, Front-end Development, XML, PSD to Wordpress, Front-end, Windows, ColdFusion, Objective-C, jQuery, Cross-browser..., HTML 5, Web Project Management, Advanced CSS, OS X, User Interface, Responsive Web Design, Bootstrap
Education
University of Phoenix 2008 — 2009
Information Technology Management
University of Advancing Technology 1998 — 2002
BA, Multimedia
JPMorgan Chase April 2010 - Present
True Phoenix August 2007 - April 2012
International Cruise and Excursions January 2009 - March 2010
NextStudent October 2005 - December 2008
SOLEYduncan December 1996 - July 2005
Skills
Bass Player, Marketing Strategy, Real Estate Financing, Customer Service, Customer Relations, New Business Development, Affiliate Marketing, Excel, Management, Local Marketing, Microsoft Excel, Social Networking, Sales Process, Leadership, Sales, Finance, Start-ups, First Time Home Buyers, Investment Properties, FHA, Mortgage Banking, Loan Origination, Residential Mortgages, Mortgage Lending, Loans, Real Estate, Credit, Investments, FHA financing, Selling, Credit Analysis, Government Loans, Rock & Roll, Bass Guitar, FHA Financing, Direct Sales
Education
University of Phoenix 2003 — 2005
BS, Marketing/Business
DeVry University Phoenix 1988 — 1991
AA, Electronics
International Cruise and Excursions September 2013 - Present
lia sophia October 2012 - Present
IWS June 2012 - September 2012
EmpowHER August 2011 - March 2012
Onsite Technical Services August 2007 - February 2008
US Airways Center October 2006 - June 2007
Support For the Kids January 2003 - August 2006
Hutchison Painting and Decorating January 2003 - August 2006
Skills
Advertising, Graphic Design, Social Media, Social Media Marketing, Copywriting, Photoshop, Online Advertising, InDesign, Social Networking, Dreamweaver, Email Marketing, Microsoft Office, Event Planning, Project Management, Customer Relations, High Organizational..., Time Management, Wordpress, Drupal, Print, Illustrator, Flash, JavaScript, jQuery, HTML, HTML 5, XML, CSS, CSS3, PHP, Customer Service, Web Design, Digital Marketing, Graphics, Adobe Creative Suite, WordPress, Facebook, Blogging, Sales, Photography, Online Marketing, Mac
Education
Art Institute of Phoenix 2006 — 2011
Bachelor of Arts, Web Design & Interactive Media
California State University 2003 — 2006
Fine Arts
Thousand Oaks High School 1999 — 2003
Diploma, General Studies
Plexus Worldwide August 2015 - Present
IAnet ~ Accurate Nationwide Appraisals January 2015 - July 2015
International Cruise and Excursions June 2012 - June 2014
International Cruise and Excursions August 2010 - June 2012
self 1996 - 2010
GWS Gallery 1988 - 1995
Skills
Public Relations, Leadership, Newsletters, Advertising, Sales, Business Development, Communication Skills, Training, Direct Sales, Teamwork, Marketing Strategy, Selling, Customer Service, Management, Customer Satisfaction, Call Centers, Market Planning, Time Management, Editing, Account Management, Social Media Marketing
Education
Thunderbird School of Global Management 1973 — 1974
Masters Degree in Business Administration, Emphasis: Marketing, Advertising
Mills College 1969 — 1973
Bachelor of Arts, Major: American History, Minor: Art History
Infusionsoft February 2014 - Present
International Cruise and Excursions May 2013 - February 2014
Mitel November 2012 - May 2013
University of Phoenix June 2011 - October 2012
Univeristy of Phoenix March 2010 - June 2011
University of Phoenix June 2008 - March 2010
University of Phoenix November 2007 - June 2008
Skills
Strong ability to..., Handle details with..., Excellent time..., Attentive to high..., Enthusiastic and..., Patience in working..., Cooperative team player, Learning Management, Instructor-led Training, Training Delivery, Instructional Design, Curriculum Design, Curriculum Development, Experiential Learning, Organizational Learning, Learning Management..., Organizational..., ADDIE, Workshop Facilitation, Cooperative, Coaching, Needs Analysis, Staff Development, Performance Management, Management Development, Training Facilitation, Blended Learning, Training, Leadership Development, Performance Consulting, Captivate, Career Counseling, Program Facilitation, Organizational..., Adult Education, Career Development, Employee Training, Distance Learning, E-Learning, Conflict Resolution, Executive Coaching, Leadership, Adult Learning Theory, Emotional Intelligence, Employee Engagement, Resume Writing
Education
Western International University 2011 — 2013
Master of Arts (M.A.), Human Dynamics
University of Phoenix 2008 — 2010
Master of Arts (MA), Education / Adult Education and Training
University of Phoenix-Phoenix-Hohokam Campus 2004 — 2008
Bachelor of Science (B.S.), Business/Marketing
CVS Caremark Corporation December 2013 - Present
CVS Caremark Corporation February 2013 - December 2013
International Cruise and Excursions 2010 - 2010
Blueocean Market Intelligence May 2009 - August 2009
Cardiovascular Consultants May 2006 - August 2008
Skills
Team Leadership, Mentoring, Marketing Intelligence, Secondary Data Analysis, Social Media Marketing, Oral & Written..., Social Networking Sites, Presentation Development, Time Management, Customer Service, Microsoft Office, Social Media, Team Building, Account Management, Event Planning, Facebook, Salesforce.com, Social Networking, Communication
Education
Arizona State University 2010 — 2012
Bachelor of Science (B.S.), Political Science and Government
University of Colorado at Boulder 2007 — 2010
Business Administration and Management, General
Chaparral High School 2003 — 2007
High School Diploma
back 2 basics January 2012 - Present
Fox Restaurant Concepts 2011 - Present
International Cruise and Excursions September 2011 - December 2011
Yard House June 2009 - July 2010
Skills
Customer Service, Microsoft Office, Sales, Presenter, Elementary Education, Educational Technology, Marketing Communications, Advertising, Advertising Management, Brand Developement, Event Management, Marketing Strategy, Email Marketing, Account Management
Education
Arizona State University 2010 — 2011
Master of Education (M.Ed.), Elementary Education and Teaching
Fashion Institute of Technology 2003 — 2006
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
International Cruise and Excursions November 2005 - Present
International Cruise and Excursions September 2011 - July 2012
International Cruise and Excursions February 2010 - September 2011
Moundridge USD 423 June 2003 - June 2005
Skills
Customer Service, Employee Relations, Account Management, Coaching, Microsoft Office, Marketing, Team Building, Call Center, Team Leadership, Leadership Development, Strategic Planning, Project Planning, Customer Satisfaction, Sales, Advertising, Call Centers, Social Networking, Time Management, Analysis
Education
Ottawa University 2000 — 2002
Bachelor of Arts (BA), Art Teacher Education
Wichita State University 1999 — 2000
Art Teacher Education
Hesston College 1997 — 1999
Associate of Arts (AA), Art Teacher Education
Bank of America February 2015 - Present
Blake's Freelance ASL October 2004 - Present
Bank of America February 2014 - February 2015
Equity Residential December 2011 - January 2014
Equity Residential April 2010 - December 2011
Becker Apartments October 2008 - April 2011
International Cruise and Excursions February 2007 - March 2010
Blockbuster February 2007 - July 2007
Alamo & National Car Rental April 2006 - August 2006
Skills
American Sign Language, Apartments, Call Center, Call Center Management, Cisco Technologies, Computer Building, Computer Repair, Customer Satisfaction, Customer Service..., Experienced Sales..., eGain, Google Technologies, Home Based Business, Leasing, Managerial Skills, Microsoft Technologies, MRI, REIT, Property Management, Sales Management, Sales Rep Training, Self Management, Server Architecture, Social Media, Superior Communications..., Superior Computer Skills, Team Leadership, Techinical Support, World Class Customer..., Call Centers, Training, Customer Service, Customer Retention, Leases, Selling, Employee Training, Rentals, Time Management, Management, Sales
Education
Pima Community College 2001 — 2004
A.S.E Certification, Automotive Engineering Technology/Technician, 3.0
Phoenix College
Associate's Degree, Biochemistry
HUNT Real Estate ERA November 2011 - Present
International Cruise and Excursions January 2010 - September 2013
Axxiom Commercial 2008 - 2009
Skills
Sales, Marketing, Cold Calling, Direct Sales, Selling, Customer Service, Social Networking, Sales Management, Sales Process, Lead Generation, New Business Development, Customer Retention, Account Management, Negotiation, Customer Satisfaction, Marketing Strategy, Sales Operations, Business Development, Sales Presentations, Call Centers, Salesforce.com, Trade Shows, Social Media Marketing, Contract Negotiation, Call Center, B2B, Online Advertising, Real Estate, Property Listing
Education
Arizona School of Real Estate 2005 — 2005
License Degree, Real Estate
Miami University 2000 — 2002
Business, Management, Marketing, and Related Support Services
Best Western International August 2012 - Present
International Cruise and Excursions December 2000 - August 2012
International Cruise and Excursions 2005 - 2011
International Cruise and Excursions 2003 - 2005
OurVacationStore.com 2002 - 2003
OurVacationStore.com 2000 - 2002
Skills
Unified Communications, Telecommunications, Avaya, Avaya PBX, CMS, VoIP, VDN/Vector, Software Engineering, Voice Communications, AT&T, SIP Trunking, Predictive Dialers, Microsoft Office, Microsoft Lync 2010, Microsoft Unified..., Project Planning, Active Directory, Lync, Call Centers, Technical Support, Networking, Computer Hardware, Telephony, Troubleshooting, Speech, Help Desk Support, Disaster Recovery, Voice Mail, Routing, Contact Centers, Call Logging, Software Installation, SIP, IP PBX, Windows Server, Avaya IP Telephony, IVR, Microsoft Exchange, Data Center, T1, ACD, Management, Cisco Call Manager
Education
Phoenix College
Rio Salado College
D January 2010 - Present
ReachOut Healthcare America August 2013 - June 2014
Halloween Express September 2008 - November 2010
Security World Network LLC March 2008 - September 2008
International Cruise and Excursions December 2007 - February 2008
Halloween Express July 2007 - November 2007
American Express March 2007 - May 2007
CVS Pharmacy January 2006 - January 2007
Domino's Pizza December 2002 - December 2005
Skills
Microsoft Office, C++, Java, Customer Service, Microsoft Excel, Microsoft Word, Social Media, Research, Public Speaking, Teamwork, Photoshop, HTML, PowerPoint, Beatmatching, Beat Making, Security, Cashiering, Audio Engineering, DJ, Lighting Control, Stage Lighting
Education
University of Phoenix 2009 — 2013
Peoria High School 1994 — 1998
High School Diploma, General Studies, 3.4
Grand Canyon University November 2011 - Present
International Cruise and Excursions July 2011 - November 2011
Skills
Social Media, Microsoft Office, Public Relations, PowerPoint, Public Speaking, Microsoft Word, Event Planning, Facebook, Microsoft Excel, Photoshop, Research, Editing, Marketing Communications, Social Networking, Press Releases, Social Media Marketing, Customer Service, Event Management, Teamwork, English, Time Management, Leadership, Leadership Development, Higher Education, Advertising, Training, Sales, Team Leadership, Team Building, Marketing, Nonprofits
Education
Northern Arizona University 2007 — 2011
Bachelor's of Science, Public Relations and Advertising
Experian December 2014 - Present
University of Phoenix September 2007 - Present
eBay Enterprise July 2013 - November 2014
FetchBack Inc., an eBay Company February 2011 - July 2013
SmartPractice November 2009 - February 2011
KNB/KS April 2009 - November 2009
SHR Perceptual Management February 2007 - April 2009
PetSmart July 2003 - February 2007
International Cruise and Excursions September 2000 - July 2003
Fender Musical Instrument Corporation April 1997 - September 2000
Skills
Design, Strategy, Leadership, Marketing, Product Development, Branding, Online Marketing, Education, Marketing Strategy, Marketing Communications, Brand Management, Brand Developement, Brand Architecture, Adobe Creative Suite, Creative Direction, Creative Services, Creative Strategy, Presentation Development, Presentations, Presenter, Proposal Writing, Writing, Online Advertising, Graphic Design, Futurism, Pragmatic Marketing..., Advertising, E-commerce, Designs, Business Development, Public Relations, Brand Development, SEM, Digital Marketing, Management, New Business Development, Strategic Planning, Sales, Project Management, Entrepreneurship, Business Strategy
Education
Arizona State University - W. P. Carey School of Business 2005 — 2007
MBA, International Management
Illinois State University 1987 — 1991
BA, English
International Cruise and Excursions March 2013 - Present
CheapCaribbean.com December 2011 - September 2012
Dish Network December 2009 - October 2011
DOLPHIN POOLS June 2002 - October 2010
Premeir Pools May 2000 - May 2002
SUN DESIGN POOLS March 1998 - May 2000
WOODBOURNE CULTURAL NURSERY January 1994 - January 1998
Pyramid Pools January 1992 - January 1994
Finishing Touch 1984 - 1990
Skills
Sales Management, Budgets, Sales, Microsoft Excel, Customer Service, Training, Account Management, Customer Satisfaction, New Business Development, Negotiation, Marketing Strategy, Contract Negotiation, Team Building, Sales Operations, Retail, Strategic Planning, Business Development, Team Management, Social Media, Microsoft Office, Marketing, Selling, Direct Sales, Human Resources, Sales Process
Education
Nassau Community College 1979 — 1982
Bachelor's degree, General Sales, Merchandising and Related Marketing Operations
Natural Balance Pet Foods Inc January 2015 - September 2015
Retail Dimensions, Inc. May 2013 - January 2014
International Cruise and Excursions May 2011 - May 2013
International Cruise and Excursions May 2011 - November 2011
Marriott Vacation Club International April 2009 - November 2010
Wyndham Vacation Ownership February 2007 - April 2009
RC Willey Home Furnishings April 2003 - February 2007
Attachmate July 1995 - August 1996
Apple Computer, Inc. 1993 - 1996
NCR Corporation January 1983 - December 1990
Skills
Account Management, Customer Relations, Customer Service, Selling, Salesforce.com, Problem Solving, Sales, Marketing, Team Building, Cold Calling, Sales Operations, New Business Development, Team Leadership, Negotiation, B2B, Sales Management, Marketing Strategy, Sales Process, Business Development, Direct Sales, Lead Generation, Solution Selling, Sales Presentations, Strategic Partnerships, Customer Retention, CRM, Product Marketing, Competitive Analysis, Training, Management, Customer Satisfaction, Project Management, Coaching
Education
Bellevue Community College 1997 — 1999
Associates Degree, Technology/Web
Cable ONE, Inc. January 2014 - Present
Consumer Cellular, Inc. March 2012 - October 2013
International Cruise and Excursions 2008 - 2012
GSA International Realty May 2005 - June 2008
MCI 1989 - 2003
Skills
Business Process..., Customer Support, Personnel Management, Coaching, Training Delivery, Research, Call Center, Performance Management, Training, Team Building, Customer Satisfaction, Leadership, Call Centers, Sales Management, Customer Service, Sales, Account Management, Customer Experience, Customer Retention, Management, Team Leadership, Vendor Management
Education
University of Phoenix 1998 — 1998
Call Center Certification, Call Center Applications and Solutions
Informa Exhibitions July 2008 - Present
International Cruise and Excursions September 2003 - January 2008
Marketing with a Flair August 2002 - September 2003
Skills
Public Relations, Copywriting, Speech Writing, Web Content, Media Relations, Creative Development, Copy Editing, Corporate Communications, Editing, Editorial, Crisis Communications, Internal Communications, Social Media, Strategic Communications, Marketing Communications, Writing, Community Relations, Issues Management, Newsletters, Advertising, Publicity, Blogging, Promotions, Journalism, Message Development, Executive Communications, Spokesperson, Ghostwriting, Media Planning, Proofreading, Case Studies, Creative Direction, Creative Writing, Travel Writing, Hospitality Industry, Tourism, B2B, B2B Marketing, B2C, B2C Marketing, News Releases, Publishing, Content Strategy, Content Management, Content Development, Content Marketing, SEO copywriting, Trade Shows, Email Marketing, Digital Media
Education
DePauw University
B.A., English composition
The Newsletter Factory
N/A, Producing, Designing, Editing & Writing Newsletters
International Cruise and Excursions February 2013 - Present
Norwegian Cruise Line February 2006 - July 2011
Skills
Cruises, Customer Satisfaction, Vacation, Tourism, Hotels, Hospitality, Resorts, Revenue Analysis, Hospitality Industry, Leisure Travel, Event Management, Trade Shows, Event Planning, Restaurants, Business Travel, Hospitality Management, Travel Planning, Travel Management, Front Office, Customer Retention, Call Centers, Leisure
Education
Keiser University-Ft Lauderdale 2011 — 2013
AA Degree, Criminal Justice
International Cruise & Excursions, Inc. March 2015 - Present
International Cruise & Excursions, Inc. August 2014 - March 2015
International Cruise and Excursions December 2012 - August 2014
Four Seasons Hotels and Resorts January 2012 - December 2012
Days Inn July 2011 - December 2011
Skills
Customer Satisfaction, Hotels, Resorts, Hospitality Industry
Education
Hanzehogeschool Groningen 2011 — 2011
One year of study abroad
Northern Arizona University 2008 — 2011
Bachelor of Business Administration (BBA), Hotel/Motel Administration/Management, Business Minor
Sherry Moy's Caring Touch 2010 - Present
International Cruise and Excursions 2008 - Present
Westin Hotels & Resorts 2003 - 2008
Skills
Energy Healing, Psychology, Life Coaching, Soul Coaching, Shamanism, Intuitive Healer, Tarot, Toe Reader, Reflexology, Reiki, Reiki Master, Reiki Teacher, Concierge Services, Travel Sales, Travel Insurance, International Travel, Accounting, Forensic Psychology, Criminology, Coaching, Customer Service
Education
Arizona State University 1998 — 2001
Bachelor of Science (BS), Psychology
Paradise Valley Community College 1995 — 1999
Associate of Arts and Sciences (AAS), Psychology
ON Semiconductor June 2013 - May 2015
CBIZ MHM, LLC February 2015 - April 2015
Strategic Points Tax Solutions March 2013 - June 2013
Quest Ventures Southwest December 2012 - March 2013
International Cruise and Excursions July 2012 - November 2012
International Cruise and Excursions January 2011 - November 2012
Skills
Direct Sales, Microsoft Excel, Microsoft Office, Accounts Payable, Accounts Receivable, Auditing, PowerPoint, Sales Process, Accounting, Data Analysis, Time Management
Education
Arizona State University, W. P. Carey School of Business 2012 — 2014
Bachelor of Science (B.S.), Accountancy
FiveCubits February 2015 - Present
Trimble Navigation October 2009 - January 2015
Trimble October 2009 - March 2011
International Cruise and Excursions April 2009 - October 2009
United States Air Force January 2005 - January 2009
Sportscare Institute January 2000 - December 2005
Skills
Project Management, Project Planning, Project Coordination, Project Delivery, IT Management, Foreign Languages, Leadership Development, Organizational..., Organizational Project..., Project Oversight, Document Management, Technical Documentation, Document Review, Trimble GPS, GPS navigation, Oracle Applications, Salesforce.com, Software Implementation, Solution Implementation, Training Delivery, Troubleshooting, Presentations, Trimble, IT Project..., Development & delivery..., GPS devices, Software Installation, SQL, Windows Server, Technical Training, Curriculum Development, Team Building, Team-oriented, Team Leadership, Leadership, Time Management, Self-driven, Written & Oral..., Quick Thinker, GPS, Technical Support, Technical Presentations, Spanish-speaking, Microsoft Office, Account Management, Process Improvement, Military, Networking, Ready Mix Concrete, Training
Education
Interface Technical Training 2014 — 2014
Project Management Professional (PMP), Project Management Professional (PMP) Certification
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.7
University of Phoenix 2007 — 2011
Bachelor of Science (B.S.), Computer/Information Technology Administration
Rutgers University-New Brunswick 2005 — 2007
Bachelor's Degree, Criminology, 3.5
Saint Peter's University 2003 — 2005
Bachelor of Laws (LL.B.), Criminology
PetSmart August 2014 - Present
PetSmart June 2012 - August 2014
Consulting Firm February 2008 - November 2008
International Cruise and Excursions December 2006 - February 2008
Dermacare 2006 - 2006
Skills
Email Marketing, Advertising, Social Media, Marketing Strategy, Marketing, Event Management, Account Management, Analytics, Creative Direction, Business Development, Tourism, Online Travel, Google Analytics, Strategic Planning
Education
University of Nebraska-Lincoln 1997 — 2002
Bachelor of Business Administration (BBA), Marketing
COUNTRY Financial® September 2012 - Present
International Cruise and Excursions November 2011 - September 2012
American General Finance (aka Springleaf Fin'l) September 1999 - July 2011
Wells Fargo Bank August 1997 - March 1999
Skills
Sales, Sales Presentations, Team Leadership, Leadership Development, Property & Casualty..., Life Insurance, Health Insurance, New Business Development, Business Development, Customer Service, Customer Satisfaction, Customer Retention
Education
University at Buffalo 1989 — 1992
Mathematics and Political Science
Hospitality H. E. L. P. E. R. S. February 2012 - Present
PromoWorks May 2011 - Present
Wingteam, LLC August 2009 - Present
God's Garden Treasures April 2009 - Present
International Cruise and Excursions June 2013 - June 2013
International Cruise and Excursions 2013 - 2013
GroomsOnline August 2010 - December 2010
GroomsOnline August 2010 - December 2010
Skills
Social Media, Press Releases, Team Building, Event Management, Editing, Event Planning, Program Management, Strategic Planning, Customer Service, Weddings, Trade Shows, Direct Marketing, Microsoft Office, Online Advertising, Corporate Events, WordPress, Facebook, Public Relations, Fundraising, Sales, Resorts, Online Marketing, Social Networking, Advertising, Marketing Communications, Social Media Marketing, Email Marketing, Public Speaking, Marketing, Marketing Strategy, Account Management, Cold Calling, Food & Beverage, Time Management, New Business Development, Entertainment, Hospitality, Tourism
Education
Arizona State University 2008 — 2010
Bachelor's, Tourism Development and Management
Arizona State University
Bachelor of Science, Tourism Development and Management
Arizona State University
Silverback Marketing April 2011 - Present
Ioerger Creative October 2007 - Present
RazorGator December 2008 - March 2010
International Cruise and Excursions October 2007 - December 2008
Rooster.com 2006 - 2007
Expedia Inc. January 2005 - June 2006
GCS Corp October 2003 - January 2005
Viamedic May 2001 - September 2003
Rawhide Search Solutions January 2001 - May 2001
iCrossing October 1999 - January 2001
Skills
Online Marketing, Search Engine..., Paid Search, Web Design and..., Affiliate Marketing, Link Building, Email Marketing, Online Lead Generation, Online Customer..., Display Advertising and..., Online Reporting and..., SEO, Customer Acquisition, PPC, Blogging, Integrated Marketing, Strategy
Education
Arizona State University 1999 — 2001
MCS
University of Arizona 1994 — 1998
BS, Philosophy with a concentration in logic & ethics
International Cruise and Excursions October 2010 - Present
International Cruise and Excursions UK January 2013 - April 2013
Luxury Home Furniture February 2010 - November 2011
SMP Communications Inc. July 2007 - January 2010
International Cruise and Excursions 2005 - 2007
Skills
Graphic Design, Adobe Creative Suite, Advertising, Corporate Identity, Logo Design, Wordpress, Creative Direction, Illustrator
Education
Art Institute of Phoenix 2003 — 2005
B.A. Graphic Design
Scottsdale Community College 2002 — 2003
graphic design
Arizona State University 1998 — 2000
graphic design
JPMorgan Chase December 2013 - Present
Switzerland July 2013 - December 2013
International Cruise and Excursions May 2013 - July 2013
Abby Bella Dance Studio June 2009 - July 2013
Mountainside Fitness May 2008 - July 2013
Yazigi Internexus January 2004 - January 2008
Skills
Teaching English as a..., Spanish-speaking, Brazilian Portuguese, Social Media Marketing, Advertising, Multilingual, Multicultural, Multi Tasking, Cross-functional Team..., Customer Service, Dance, Contract Negotiation, Strategic Communications, Wellness, Team Building, Fitness, Marketing Strategy, Sales, Event Planning, Fitness Training, Public Speaking, Marketing, Microsoft Office, PowerPoint, Teaching, Social Networking, Social Media, Microsoft Excel, Research, Strategic Planning, Leadership, Coaching, Training, Event Management, Project Management, Management, Microsoft Word, Negotiation, New Business Development, Marketing Communications, Sales Management, Nonprofits, Leadership Development, Public Relations
Education
Arizona State University, W. P. Carey School of Business 2011 — 2014
Business Communication B.A., Business Administration and Management, General
Scottsdale Community College 2009 — 2011
Associates of Business, Business Administration and Management, General
International Cruise and Excursions 2013 - 2013
International Cruise and Excursions 2013 - 2013
Skills
Microsoft Excel, Customer Service
Education
Collins College
Z'Tejas Southwestern Grill 2011 - 2012
Quiksilver November 2010 - June 2011
International Cruise and Excursions July 2010 - November 2010
Skills
Customer Service, Customer Relations, Customer Focus
Education
Northern Arizona University, College of Business Administration 2005 — 2010
Bachelor of Science in Business Administration, Marketing
Aramark December 2014 - Present
International Cruise and Excursions February 2004 - December 2014
U-Haul International, Inc. September 2001 - January 2004
Skills
Marketing Strategy, Product Management, Advertising, Email Marketing, Marketing, Lead Generation, Direct Marketing, Management, E-commerce, Marketing Communications, Digital Marketing, Social Media Marketing, Online Advertising, Online Marketing, Public Relations, Brand Development, Integrated Marketing, Sales, Social Media, Strategic Planning, Event Management, B2B, B2B Marketing, Sponsorship, Strategic Partnerships, Market Planning, Brand Management, Marketing Management, Key Account Management
Education
Arizona State University 1997 — 2001
Bachelor of Science
Aqua Perfect of Arizona, LLC July 1996 - August 2011
Mesa Airlines January 2006 - July 2006
International Cruise and Excursions August 2003 - January 2006
Skills
Bookkeeping, Payroll, Operations
Education
Mesa Community College
Associates, Finance
Make-A-Wish America March 2013 - Present
International Cruise and Excursions June 2012 - December 2012
Make-A-Wish Arizona June 2011 - May 2012
Make-A-Wish America January 2009 - July 2011
Norton Lilly International March 2008 - December 2008
Susi B. Marketing, Inc. June 2005 - February 2008
Darkness to Light 2003 - 2005
Skills
Non-profits, Writing, Social Media, Press Releases, Cause Marketing, Marketing Communications, Marketing Strategy, Event Planning, Event Management, Event Marketing, Contract Negotiation, Cross Promotions, Fundraising, Nonprofits, Marketing, Leadership, Program Management, Management, Media Relations, Public Relations, Training, Public Speaking, Customer Service
Education
Brigham Young University - Hawaii 1996 — 1999
Bachelor's degree, English and Theater
Brigham Young University - Hawaii Campus 1996 — 1999
BA, English and theatre
International Cruise & Excursions, Inc. January 2014 - Present
International Cruise and Excursions June 2011 - December 2014
SkyMall 2007 - June 2011
SkyMall 2003 - 2006
SkyMall, Inc - TvGuide 2000 - 2003
SkyMall 1996 - 1999
Education
Thunderbird School of Global Management 2009 — 2011
MBA, Global Management
Arizona State University - W. P. Carey School of Business 2004 — 2007
BS in Finance, BS in Management
faithtap.com January 2014 - Present
Screenplay Writer May 2011 - Present
Non-Union January 2010 - Present
International Cruise and Excursions January 2014 - May 2014
Gompers Habilitation Center August 2013 - January 2014
The Grand Canyon State Games of Arizona September 2012 - September 2013
AMC Theatres October 2005 - August 2011
Salon Voila October 2005 - August 2011
Improbable Theater Co January 2009 - January 2010
Boys and Girls Clubs of America January 2000 - December 2003
Skills
Film, Acting, Voice Over, Television, Screenwriting, Entertainment, Documentaries, Directing, Singing, Commercials, Theatre, Event Management, Film Production, Public Speaking, Independent Film, Video Production, Videography, Creative Writing, Video, Voice Acting, Producing, Final Cut Pro, Comedy, Social Media, Short Films, Feature Films, Leadership, Avid, Music, Storytelling, Social Networking, Improvisation, Casting, Dance, Video Games, Musical Theatre, Performing Arts, Post Production, Stage, Final Draft, Facebook, Drama, Event Planning, Music Videos, Video Editing, Photography, Camera, Cinematography, Avid Media Composer, Fear of Public Speaking
Education
Arizona State University 2011 — 2013
BIS, Communications/Exercise Wellness, Senior
Paradise Valley Community College (Main Campus) 2006 — 2011
AA, Prerequisetes
Apollo Education Group September 2014 - Present
International Cruise and Excursions October 2013 - August 2014
Homeward Residential, Inc. April 2009 - October 2013
Avnet April 2008 - April 2009
Countrywide Home Loans December 2005 - March 2008
Universal Technical Institute 2003 - 2005
EDS, an HP company 1994 - 2002
Skills
Leadership Development, Instructional Design, Workshop Facilitation, Performance Management, Talent Management, Organizational..., Training, Employee Engagement, Career Development, Coaching, Team Building, Talent Acquisition, Leadership, Human Resources, Process Improvement, Employee Relations, Employee Training, E-Learning, Program Management, Staff Development, Resume Writing, Performance Consulting, Change Management, Management, Interviews, Strategic Planning, Training Delivery, Succession Planning, Onboarding, Software Documentation, Executive Coaching, Hiring, 360 Feedback, Personnel Management, PeopleSoft, HRIS, Executive Development, Performance Appraisal, Recruiting
Education
University of Phoenix 1995 — 1997
MAOM, Management
Arizona State University 1988 — 1992
BA Theatre, Acting and Directing
Imagine Technology Group of Arizona June 2015 - Present
Team Beachbody Independent Business Coach 2013 - Present
Imagine Technology Group of Arizona May 2014 - June 2015
Imagine Technology Group of Arizona October 2013 - May 2014
International Cruise and Excursions July 2013 - October 2013
Pecan Grove Veterinary Hospital March 2012 - June 2012
Fiserv November 2011 - March 2012
Equity Residential July 2010 - October 2010
Grand Canyon University January 2010 - July 2010
Mueller Pet Medical Center June 2009 - October 2009
Skills
Customer Service, Microsoft Office, Event Planning, Microsoft Excel, Microsoft Word, Retail, Sales, Cash Handling Experience, Teller Operations, Multi-line Phone, Call Centers, Sales Management, Customer Satisfaction, Quality Assurance, Data Entry, Time Management, Telecommunications, Account Management, Leadership
Education
San Diego State University-California State University 2007 — 2008
Bachelor of Arts (B.A.), Psychology
San Diego Mesa College 2004 — 2006
Associate of Arts (AA), Transfer Studies
Coronado high school 1999 — 2003
High School Diploma, General Studies
Company Nurse March 2014 - Present
GreaterGood.com February 2013 - July 2013
Incentive Logic, Inc. April 2006 - January 2013
International Cruise and Excursions 2004 - 2006
Serving Arizona Magazine 2003 - 2004
Family Education Network 2000 - 2002
LiveWorld 1997 - 2000
Chicago Sun-Times 1989 - 1997
Skills
Contract Negotiations, Strategic Partnerships, Sales Management, Customer Relations, Consultative Selling, B2B, Strategic Planning, New Business Development, Executive Management, Business Strategy, Marketing Strategy, Account Management, Marketing Communications, Business Development, Incentive Programs, B2B Marketing, Online Advertising, Sales, Solution Selling, Key Account Management, Management, Creative Direction, Marketing, Customer Service, Leadership, Contract Negotiation
Education
University of Illinois at Urbana-Champaign 1980 — 1984
B.S., Advertising
Bank of America July 2015 - Present
Citizens Bank June 2014 - September 2014
FineStationery.com October 2013 - May 2014
CenturyLink January 2013 - May 2013
International Cruise and Excursions July 2012 - December 2012
TeleTech June 2011 - June 2012
Skills
Outbound Marketing, Account Management, Customer Service, Sales Operations, Sales Process, Marketing, Sales Management, Social Networking, Merchandising, Social Media, Customer Satisfaction, Time Management, Microsoft Office, Cashiering, Inventory Management, Microsoft Word, Military, Management, Microsoft Outlook, Call Centers, Sales, Software Documentation, Customer Retention, Customer Experience, Training, Customer Support, Leadership
Education
Community College of the Air Force
O'Donovan Consulting, LLC October 2012 - Present
Pay-Tech, Inc. February 2007 - August 2012
International Cruise and Excursions 2003 - 2007
Ford Motor Company 1999 - 2003
Skills
Employee Relations, FMLA, Benefits Administration, Deferred Compensation, SPHR, 401k, Document Management, Recruitment/Retention, HRIS, Onboarding, Talent Acquisition, HR Consulting, Coaching, Human Resources, HR Policies, Leadership, Recruiting, Employee Benefits, Strategic Planning
Education
Southern Methodist University - Cox School of Business
Bachelor's degree, Business
International Cruise & Excursions, Inc. March 2015 - Present
GLOBAL TRANZ February 2014 - March 2015
International Cruise and Excursions July 2011 - February 2014
International Cruise and Excursions July 2011 - February 2014
Arizona State University June 2012 - December 2012
Skills
Training, Sales, Team Building, Sales Presentations, Team Leadership, Call Centers, Sales Management, Customer Experience, Time Management, Cold Calling, People Skills, Coaching, Presentations, Communication, Customer Support, Supervising, Job Coaching, Sales Operations, Direct Sales, Freight, Logistics, Account Management, LTL, FTL, 3PL
Education
Arizona State University 2012 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Scottsdale Community College 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
International Cruise and Excursions July 2006 - Present
Skills
Account Management, Customer Service, Cold Calling, Direct Sales, Sales Management, Customer Satisfaction, Call Centers, Leadership Development, Computer Proficiency, Team Leadership, Sales Trainings, Sales Operations, Travel Planning, Adventure Travel, Leisure Travel, Sales Process, Sales Presentations, Team Building, Marketing, Sales, New Business Development, Management, Training, Coaching, Leadership, Negotiation, Social Media Marketing, Employee Training, Customer Retention
Education
Northland Pioneer College 2000 — 2003
Associate’s Degree
GoDaddy September 2015 - Present
Beachbody November 2014 - September 2015
Nextiva March 2012 - October 2014
International Cruise and Excursions August 2011 - March 2012
Destination Hotels and Resorts August 2008 - August 2011
Skills
Marketing, Advertising, Email Marketing, Social Media Marketing, Market Research, Public Relations, Social Media, Trade Shows, Online Marketing, Management, Salesforce.com, Customer Service, Time Management, Press Releases, Copywriting, Hospitality, Marketing Event Planning, B2B Marketing Strategy, Marketing Agency, SEO copywriting, Merchandising, Business Writing
Education
Arizona State University, W. P. Carey School of Business 2011 — 2013
Masters, Business Administration
Bradley University 2003 — 2007
Bachelor of Arts, Marketing, Spanish
Red Ventures May 2013 - Present
Ballet Etudes January 2007 - April 2013
Royal Caribbean International January 2006 - April 2013
Chandler Center for the Arts June 2003 - December 2012
International Cruise and Excursions June 2010 - June 2012
YMCA Sky-Y 2004 - 2006
City of Chandler Aquatics June 2000 - June 2004
2004 January 2000 - January 2004
Skills
Sales Management, Performance Management, Sales, Entertainment, Production Managment, Blogging, Production, Art
Education
Arizona State University 2008 — 2011
B.S
Chandler High School 1999 — 2003
Mesa Community College
Northern Arizona University
2005
TheBestIRS, Insurance Recruiting Specialists August 2014 - Present
TheBestIRS, Insurance Recruiting Specialists June 2011 - August 2014
International Cruise and Excursions June 2006 - June 2011
United States Air Force June 2001 - September 2004
Skills
Marketing Management, Marketing Strategy, Segmentation, Marketing Communications, Email Marketing, Inbound Marketing, Marketing, Social Media Marketing, Direct Marketing, Brand Development, Online Marketing, Digital Marketing, B2B Marketing, Advertising, Online Advertising, Social Media, Social Networking, Adobe Creative Suite, Adobe Acrobat, InDesign, Dreamweaver, Illustrator, Photoshop, HTML, Blogging, Social Media Blogging, Employee Management, Lead Generation, Management, Account Management, Operations Management, Sales Management, Project Management, E-commerce, Sales, Salesforce.com, Trade Shows, Cold Calling, B2B, SEO, SEM, Customer Retention, Google Analytics, CRM, Small Business, Market Research, Market Planning, Web Analytics, Google Adwords, PPC
Education
Paradise Valley Community College
Website Design, Web Page, Digital/Multimedia and Information Resources Design
Vermont TimeShare Brokerage April 2014 - Present
Smugglers' Notch Resort June 2012 - February 2014
Global Communications Solutions Firm January 2013 - October 2013
International Cruise and Excursions 2010 - 2011
The Pickled Onion & Murphy's Bar and Grille 2009 - 2010
Solomon Event Planning December 2009 - December 2009
Skills
Hospitality, Marketing, Training, Customer Service, Sales, Social Media, Event Management, Marketing Strategy, Event Planning, Customer Satisfaction, Real Estate, Hospitality Management, PowerPoint, Microsoft Office, Organizational..., Cruises, Restaurants, Client Contact, Vacation Rental, Vacation Homes, Advertising, Zillow, Management, Leadership
Education
Endicott College 2006 — 2010
Bachelor's degree, Hospitality Administration/Management
The Scholar Ship 2007 — 2007
Certificate in Intercultural Communication, Intercultural Communications and Tourism
Lamoille Union High School 2004 — 2006
ADP June 2015 - Present
Merchant e-Solutions November 2012 - Present
International Cruise and Excursions March 2012 - November 2012
Merchant Services January 2009 - March 2012
Buckle Inc June 2007 - December 2008
Skills
PowerPoint, Excel, Word, Customer Satisfaction, Customer Service, Merchant Services, Prospecting New Accounts, Sales, Account Management, Sales Presentations, Sales Process, Competitive Analysis, Outlook, Time Management, Cold Calling, Marketing, Analytics, Advertising, Training, Business Development, Selling
Education
Arizona State University 2006 — 2015
in progress
Jackson Community College
Napoleon
Edward Jones June 2013 - Present
International Cruise and Excursions March 2010 - May 2013
Titan Alarm Inc. February 2008 - March 2010
Education
University of Phoenix 2011 — 2013
Bachelors of Business
International Cruise and Excursions November 2012 - May 2013
Apollo Group January 2012 - November 2012
Classico Wine Distributor September 2007 - January 2012
Tours with Taste June 2004 - November 2009
Classico Wine Group August 2004 - September 2007
Racelab February 2002 - May 2005
Epicurean Wine Service September 2000 - August 2004
Vanstar 1997 - 2000
Vanstar 1996 - 1997
Rubbermaid 1992 - 1994
Skills
Customer Service, Event Planning, Wine, Event Management, Budgets, Team Building, Microsoft Office, Employee Relations, Process Improvement, Assisting Executives, Office Management, Travel, QuickBooks, Business Travel, Leisure Travel, Travel Insurance, Life Coaching, Vendor Management, Inventory Management, Building Relationships, Executive Support, Personal Development, Training, Organization, Fundraising, Meeting Planning, Inspiring People, Public Speaking, Corporate Events, Spreadsheets, Time Management, Customer Satisfaction
Education
University of Phoenix 1992 — 1994
Bachelor of Arts (BA), Business Administration and Management
Southwest Institute of Healing Arts 2009 — 2010
Life Coaching
The University of South Dakota 1981 — 1983
Associate of Arts (AA), Dental Hygiene/Hygienist
Paddy O' Furniture June 2015 - Present
Paddy O' Furniture January 2014 - Present
International Cruise and Excursions June 2012 - January 2014
Insight December 2009 - June 2011
MePhi October 2008 - November 2009
Avnet Technology Solutions July 2006 - December 2008
Skills
Marketing, Digital Marketing, Email Marketing, Marketing Strategy, Marketing Communications, Sales, Social Media Marketing, Account Management, Copywriting, Online Marketing, Photoshop, Direct Mail, Social Media, Process Improvement, Microsoft Excel, Solution Selling, Salesforce.com, Team Leadership, PowerPoint, SEO, Management, Call Centers, Cloud Computing, Data Analysis, Managed Services, HTML5, CSS
Education
Arizona State University 2003 — 2006
Bachelor's degree, Journalism
Scottsdale Community College 2007 — 2008
Graphic Design
Codecademy 2015 — 2015
HTML & CSS
Skillcrush 2015 — 2015
Wordpress Development/ PHP
Retired from ECOtality May 2013 - Present
Electric Transportation Engineering Corporation December 2009 - May 2013
International Cruise and Excursions November 2007 - December 2008
Best Western Operations November 2001 - May 2007
InfoImage June 1999 - October 2001
American Express June 1989 - June 1999
IPCS June 1987 - June 1989
Skills
Customer Service, Training, Help Desk Support, Troubleshooting, Team Building, Project Management, Microsoft Office, Strategic Planning, Purchasing, Recruiting, Leadership, Management, Program Management, Coaching, Testing, Team Leadership, Cross-functional Team..., Quality Assurance, CRM, Change Management, Account Management, Process Improvement, Technical Support, Software Documentation, Sales
Education
Bryant and Stratton 1972 — 1974
Business, Business Administration
Sunrun May 2013 - Present
International Cruise and Excursions September 2012 - May 2013
Spangler Vineyards & Winery June 2011 - November 2011
ReachLocal November 2008 - October 2009
FetchBack Inc. 2007 - November 2008
Bank of America 2005 - 2007
Priority Auto Transport 2004 - 2005
Trusty Transport 2002 - 2004
Skills
Lead Generation, Salesforce.com, B2B, Online Advertising, Account Management, Direct Sales, PPC, Digital Marketing, Direct Marketing, Sales Presentations, SEM, Marketing Strategy, Strategic Partnerships, Cold Calling, Email Marketing, Sales Process, Sales Management, Qualifying Prospects, Advertising, Five9, CRM, Marketing, Sales, Management, New Business Development, Business Development
Education
University of Phoenix 2009 — 2011
MBA, Business Administration and Management, General
Mom365 March 2013 - Present
Inspire Foundation February 2013 - Present
SkyMall March 2012 - January 2013
International Cruise and Excursions April 2011 - January 2012
CPI Corp. April 2001 - April 2011
Skills
Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Negotiation, Editing, C, Management
Education
Phoenix College 1999 — 2002
None, American Sign Language (ASL), 3.5
Camelback High School 1994 — 1998
High School Diploma, General Studies, 3.8
CBS Local January 2014 - Present
International Cruise and Excursions 2011 - January 2014
Octagon May 2010 - September 2010
Cubby Bear April 2007 - August 2009
Fundamental Records 2005 - 2007
Skills
Marketing, Brand Development, Email Marketing, Social Media Marketing, Strategy, Digital Marketing
Education
Arizona State University, W. P. Carey School of Business 2009 — 2011
MBA, Strategic Marketing and Services Leadership
Northwestern University 2002 — 2006
BS, History, Theater
Hilton Worldwide December 2014 - Present
Royal Bahama Cruise Line January 2014 - November 2014
International Cruise and Excursions June 2013 - November 2013
Nightingale Nursing and Homecare November 2012 - April 2013
Self-employed 2011 - April 2013
Aventours August 2000 - April 2008
AAA MountainWest September 1999 - August 2000
Skills
Tourism, Sales, Customer Service, Hotels, Cruises, Tour Operators, Retail, Vacation, Teamwork, Event Management, Social Networking, Marketing, Hospitality, Travel, Event Planning, Leadership, Customer Satisfaction, Airlines
Education
Laney College 1991 — 1993
Undergraduate studies, Communication and Media Studies
AA Travel Academy Ft Worth, Tx.
Echols Intl. Travel Courses
Certificate, Travel and Exploration
ADP March 2014 - Present
ProjecTools October 2012 - March 2014
Troon Golf January 2012 - October 2012
Breakaway Development, LLC November 2009 - January 2012
Hyatt Vacation Club May 2008 - January 2009
Breakaway Resorts May 2007 - April 2008
International Cruise and Excursions 2005 - 2006
Escapes Resorts 2001 - 2005
Skills
Social Media Marketing, SEO, Revenue Analysis, Marketing, Online Advertising, Salesforce.com, E-commerce, Google Analytics, Project Management, Lead Generation, Management, Integrated Marketing, Leadership, Business Development, ProjecTools, Project Planning, Contract Negotiation, Account Management, Operations Management, CRM, Analysis, Start-ups, Customer Service, Market Research, Team Leadership, Strategic Planning, Sales, New Business Development
Education
Grand Canyon University 1995 — 2000
Elementary Education and Special Education
Lyoness Styles & Event July 1984 - Present
Southwest Network September 2012 - April 2013
Maricopa Community Colleges August 2003 - June 2012
International Cruise and Excursions November 2010 - February 2011
Friendly House, Inc. June 2007 - June 2008
US Airways April 2005 - April 2006
Skills
Seamstress, Web-page designing..., •Microsoft Word•Excel ..., Corporate Time &..., Student Information..., College Financial..., College Financial..., Time Management, Fundraising, Microsoft Excel, Community Outreach, Entertainment, Student Information..., Event Planning, PowerPoint, Public Speaking, Outlook, Coaching, Access, Photography, Nonprofits, Leadership, Customer Service
Education
Arizona State University 2012 — 2016
Master's degree, Nonprofit Leadership and Management
Mesa Community College 2009 — 2011
Associate of Arts
South Mountain Community College 2007 — 2010
Associate of Art, 3.5 GPA
Rio Salado College 2005 — 2005
Certificate of Completion, Airline Operations: Reservations
DDB August 2014 - Present
InnerWorkings March 2012 - August 2014
Knoodle December 2009 - May 2011
CVS Caremark Corporation September 2009 - December 2009
International Cruise and Excursions February 2008 - November 2008
Move, Inc January 2007 - December 2007
Giant Eagle, Inc January 2006 - December 2006
Geyer Printing, A CONSOLIDATED GRAPHICS COMPANY March 2004 - December 2005
Origen Partners/ InnerWorkings November 2002 - March 2004
Color Concepts / Excel Graphics May 1996 - October 2002
Skills
Advertising, Pre-press, Direct Mail, Graphics, Direct Marketing, Marketing, Print Management, Email Marketing, Digital Printing, Account Management, Illustrator, Graphic Design, New Business Development, Packaging, Social Media Marketing, Marketing Communications, InDesign, Creative Direction, Adobe Creative Suite, Marketing Strategy, Social Media, Online Advertising, Mac, Salesforce.com, Microsoft Word, PPM4, Microsoft Excel, SharePoint, Voice Over, OOH, Digital Photography, Online Marketing, Collaborative Problem..., Press Checks, Color Management, POP Displays, POS, 3D Graphics, Lenticular Printing, Large Format, Digital Billboards, Timeline Development, New Vendor Development, Presentation Skills, Charismatic Leadership
Education
Michigan State University 1988 — 1992
Bachelor of Arts (BA), Advertising
Phoenix College 2009 — 2011
Associates, Computer Information Systems
Andover High School 1984 — 1988
Desert Schools Federal Credit Union April 2013 - Present
International Cruise and Excursions March 2011 - March 2013
PetSmart 2008 - 2011
Philanthropic Development Partners, Inc. 2003 - 2007
Interactive Training Design 1992 - 2003
Skills
Captivate, ADDIE model, Dreamweaver, InDesign, MS Office Suite, SharePoint, Photoshop
Education
Emporia State University
BSE, Education
Ohio University
General Motors January 2014 - Present
mydroidsoft January 2010 - Present
International Cruise and Excursions March 2013 - January 2014
Apriva May 2011 - March 2013
Mitel (formerly Inter-Tel) January 2001 - May 2011
Cirilium Corporation 2000 - January 2001
Inter-Tel, Inc 1996 - 2000
Skills
Android, Mobile Applications, Java, C#, ASP.NET MVC, Software Design, .NET, XML, SQL, ASP.NET Web API, Agile Methodologies, Scrum, Web Services, WPF, Software Development, Software Engineering, Visual Studio, JSON, C++, Objective-C, Subversion, Android Development, PHP, SQLite, MFC, WCF, Eclipse, MySQL, Windows Mobile, HTML/XML, JavaScript, Windows Programming, jQuery, C, Xcode, Entity Framework, AngularJS
Education
Arizona State University 1996 — 1998
Master, Computer Science
Arizona State University 1994 — 1996
Bachelor's, Computer System Engineering
SMJK Chung Hwa
International Cruise and Excursions June 2010 - Present
Skills
Graphic Design, User Interface Design, Web Design, Graphics, Marketing, Creative Direction, Web Development, User Experience, Email Marketing, SEO, Brand Development, Online Marketing, Digital Marketing, Layout, Multimedia, Web Applications, Dreamweaver, Logo Design, Adobe Creative Suite, Illustrator, InDesign, CSS, Website Development, jQuery, Interaction Design, User Experience Design, Photoshop, Front-end, HTML, User Interface, Flash, ActionScript
Education
University of Advancing Technology 1999 — 2003
Bachelor of Arts (BA), Web Page, Digital/Multimedia and Information Resources Design
University of Advancing Technology
International Cruise and Excursions October 2008 - September 2012
ICE Gallery June 2008 - October 2008
ICE Gallery September 2005 - June 2008
International Cruise & Excursions, Inc. (ICE) October 2004 - September 2005
MCI 1997 - 2004
Skills
Sales, Call Centers, Account Management, Coaching, Team Building, Customer Service, Customer Retention, Training, Marketing, Call Center, Customer Satisfaction, Sales Management, Cold Calling, Management, Lead Generation, Leadership, Sales Operations, Direct Sales, Selling, Sales Process, Strategic Planning, Customer Experience, Microsoft Office, Employee Relations, B2B, Marketing Strategy, New Business Development, Salesforce.com, Customer Relations, Customer Insight, Sales Presentations, Employee Training, Training & Development, Business Development, Project Planning
Education
Marist College
Marist College
Psychology
Starwood Hotels & Resorts Worldwide, Inc. December 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. March 2014 - Present
Starwood Vacation Ownership August 2013 - March 2014
International Cruise and Excursions January 2012 - June 2013
International Cruise and Excursions February 2008 - January 2012
Starwood Hotels & Resorts Worldwide, Inc. July 2007 - January 2008
Noble House Hotels & Resorts 2005 - 2006
Starwood Hotels & Resorts Worldwide, Inc. 2004 - 2006
BR Guest November 2003 - October 2004
BR Guest August 2000 - September 2003
Skills
Resorts, Hospitality, Hospitality Industry, Hospitality Management, Hotels, Revenue Analysis, Actors, Singer-songwriter, Wine, Wine Tasting, Sommelier, Food & Beverage, Food Service, Restaurant Management, Hotel Management, Sales, Yield Management, Marketing Strategy, Micros, Leadership, Tourism, Customer Service, Concierge Services, Event Management, Hiring
Education
Arizona State University
International Cruise and Excursions April 2011 - Present
Self Employed March 2007 - Present
Coast To Coast Audio Productions February 1991 - February 2007
Education
Vidal Sassoon Academy Santa Monica 2007 — 2007
Precision Cutting
Phoenix College 1990 — 2007
Communication, Photography, art
MassMutual Financial Group June 2015 - Present
University of Phoenix January 2013 - Present
International Cruise and Excursions November 2011 - June 2012
Grand Canyon University February 2011 - July 2011
Yelp.com October 2010 - March 2011
Progressive Insurance August 2008 - August 2010
The Melting Pot Restaurants July 2006 - July 2008
Scottsdale Plaza Resort December 2005 - June 2006
Marriott International April 2005 - December 2005
Rock Bottom Restaurant and Brewery March 2003 - April 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Restaurants, Event Planning, Public Speaking, Food & Beverage, Restaurant Management, Photoshop, Team Leadership, Advertising, Nonprofits, Selling, Sales Management, Social Networking, Customer Retention, New Business Development, Sales, Marketing Strategy, Hotels, Budgets, Coaching, Inventory Management, Marketing, Policy, Online Advertising, Outlook, Time Management, Facebook, Customer Satisfaction, Management, Teaching, Staff Development, Data Entry, Hospitality, Business Development, Social Media Marketing, Creative Writing, Research, Event Management, Community Outreach, Fundraising, Project Management, Teamwork, Marketing Communications, Training, Leadership
Education
Davidson College 1995 — 2000
Bachelor, Philosophy
Davidson College 1995 — 2000
Easy Rest Adjustable Sleep Systems May 2012 - Present
International Cruise and Excursions September 2009 - May 2012
Transportation Commodities Inc September 1997 - August 2007
Skills
Sales, B2B, Call Centers, Coaching, Customer Service, Cold Calling, Customer Experience, Customer Satisfaction, Team Building, Marketing, Recruiting, Direct Sales, Leisure Travel, Training, Salesforce.com, Event Planning, New Business Development
Education
Calvin College 1969 — 1974
Psychology
West USA Realty May 2015 - Present
Phoenix Mart September 2013 - March 2014
International Cruise and Excursions March 2012 - 2013
Insight 2010 - February 2012
Equity LifeStyle Properties, Inc. 2009 - 2010
Marcus & Millichap Real Estate Investment Brokerage Company 2007 - 2009
Cambridge Properties 2005 - 2007
Skills
Account Management, Selling, Cold Calling, Real Estate, Real Estate Transactions, Commercial Real Estate, Management, New Business Development, Negotiation, Lead Generation, Customer Satisfaction, Marketing, Retail, E-commerce, Sales
Education
Arizona School of Real Estate 2005 — 2006
Arizona State University
Business/Marketing
Scottsdale Community College
Isagenix International, LLC March 2014 - Present
Isagenix International 2014 - 2015
Isagenix International 2014 - 2015
Isagenix International 2014 - 2015
Isagenix International 2014 - 2015
Isagenix International 2014 - 2015
International Cruise and Excursions August 2012 - March 2014
Employment Research July 2011 - August 2012
Time Warner Cable August 2009 - July 2011
Time Warner Cable August 2009 - July 2011
Skills
Call Centers, Avaya, VoIP, Networking, Telecommunications, Troubleshooting, IP, Project Management, Technical Support, Management, IVR, Training, Contact Centers, Servers, Analysis, SIP, Telephony, HTML, JavaScript, Microsoft Office, Microsoft Publisher, Published Author, Labor Relations, Legal Research, Legal Writing, Contract Negotiation, Change Management, Team Leadership, Editing, MPLS, Leadership, Vendor Management, Software Documentation, Mobile Devices, Visio, Employee Training, Negotiation, Cisco Technologies, Avaya Technologies, Print Shop Software, Verint, Union Negotiations, Mentoring, Training & Development, Scriptwriter, Call Copy
Education
National American University-Denver 2001 — 2013
National American University, Business Administration and Management, General, 3.86
National American University 1989 — 2001
B.S, Telecommunications and Business Administration
Western Cooperative September 2015 - Present
Royal Cup Coffee December 2013 - Present
PepsiCo - Frito Lay July 2012 - November 2013
International Cruise and Excursions October 2011 - July 2012
Dietrich Distributing May 2007 - August 2011
Sterling Distributing June 2010 - June 2011
Skills
Sales, Customer Service, Retail, Team Building, Marketing, Microsoft Excel, Microsoft Office, Advertising, Microsoft Word, PowerPoint, Public Speaking, Social Media, Sales Management, Merchandising, Account Management, Training, New Business Development, Inventory Management, Inventory Control, Direct Store Delivery, Sales Operations, Forecasting, Key Account Management, Customer Satisfaction, Key Account Development, Strategic Planning
Education
University of Nebraska-Lincoln 2006 — 2010
Bachelor's, Business Administration
Gering High School 2002 — 2006
High School Diploma
Tourico Holidays June 2014 - Present
International Cruise and Excursions March 2013 - January 2014
Famuan Newspaper January 2012 - December 2012
FAMU Media Sales Institute May 2012 - June 2012
Sony Music Entertainment January 2012 - May 2012
RuffaloCODY October 2011 - March 2012
Skills
Press Releases, Public Relations, Marketing, Social Media Marketing, Social Networking, Social Media, Event Planning, Community Outreach, Publicity, Leadership, Fundraising, Integrated Marketing, Facebook, Public Speaking, PowerPoint, Editing, Blogging, Newsletters, Microsoft Office, Microsoft Excel, Marketing Communications, Media Relations, Microsoft Word, Research, Event Management, Strategic Communications, Interviews, Sales, New Media, Radio, Creative Writing, Photoshop, InDesign, AP Style, Hospitality, Business Development, Travel, Hospitality Industry
Education
Florida A&M University 2008 — 2012
bachelor's of science, Public Relations, Advertising, and Applied Communication
Princeton Resorts Group September 2003 - Present
Cibola Vista Resort & Spa 2003 - Present
International Cruise and Excursions 1999 - 2003
Troy Biosciences 1989 - 1999
Skills
Planning, Budgeting, Accounting, Financial Reporting, Strategic Planning, Forecasting, Financial Management, Financial Analysis, Business Planning, Restructuring, Investor Relations, Cash Management, Due Diligence, Internal Controls, Start-ups, Financial Planning, Financial Modeling, Corporate Finance, Cash Flow, Business Strategy, Negotiation, Risk Management, Tax, GAAP, Financial Accounting, Contract Negotiation, Auditing, Executive Management, Quickbooks, Process Improvement, Audit, Financial Control, Team Building, Public Companies, Change Management, Compliance, International Operations, Working Capital..., Excel, Operations Management, Budgets, Project Planning, Variance Analysis, Mergers & Acquisitions, Accounts Receivable, Sarbanes-Oxley Act, Strategy, Management, US GAAP, Strategic Partnerships
Education
Fairleigh Dickinson University 1977 — 1980
Master of Business Administration (M.B.A.), Finance and Financial Management Services, 3.785
Bloomfield College
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management
International Cruise and Excursions May 2013 - Present
Solar Universe September 2012 - January 2013
Sungate Energy Solutions April 2012 - October 2012
Granite Transformations July 2010 - September 2011
Professional Audio Systems 1989 - 2001
Skills
Residential Homes, Sales, Negotiation, Contract Negotiation, New Business Development, Sales Management, Direct Sales, Business Development, Team Building, Marketing Strategy, Strategic Planning, Marketing, Business Strategy, Customer Service, Budgets, Account Management, Construction, Project Management, Product Development, Microsoft Office, Operations Management, Microsoft Excel, Leadership, Recruiting, B2B, Business Planning, CRM, Carpentry, Coaching, Contract Management, Cross-functional Team..., Customer Satisfaction, Inventory Management, Forecasting, Lead Generation, Management, Market Research, Marketing Communications, Microsoft Word, Entrepreneurship, Online Advertising, Online Marketing, PowerPoint, Pricing, Product Marketing, Project Planning, Public Speaking, Purchasing, Retail, Sales Operations
Education
University of California, Santa Cruz 1993 — 1994
Bachelor of Arts (BA), Modern Literary Studies
Honeywell Aerospace August 2015 - Present
Honeywell Aerospace July 2013 - August 2015
Honeywell Aerospace April 2011 - July 2013
Electron International II, Inc. October 2010 - April 2011
International Cruise and Excursions July 2006 - April 2011
Skills
Aerospace Engineering, Six Sigma, Teamcenter, Rational DOORS, Test Planning, NX-OS, Labview, Clean Rooms, Microsoft Office, Matlab, CFD, Solidworks, Statics, Dynamics, Fluid Mechanics, Aeronautics, Integration, Space Systems, System Testing, Spacecraft, Satellite, Aerodynamics, Troubleshooting, Testing, Aerospace, Systems Engineering, Orbital Mechanics, Engineering, Aircraft, Propulsion, Simulink, Avionics, Simulations
Education
Arizona State University 2006 — 2010
Bachelor of Engineering (B.E.), Aerospace, Aeronautical and Astronautical/Space Engineering
Jaffer Group of Companies September 2014 - Present
Four Points by Sheraton Phoenix South March 2014 - Present
Sheraton Phoenix Airport Hotel Tempe October 2012 - March 2014
The Hermosa Inn and Lon's September 2010 - October 2012
Clarendon Hotel September 2008 - September 2010
Dial An Exchange May 2007 - May 2008
International Cruise and Excursions September 2000 - March 2007
Skills
Inventory Management, Hotels, Training, Marketing, Management, Budgets, Customer Service, Event Planning, Forecasting, Hospitality Industry, Sales, Hotel Management
Education
Phoenix College
University of Phoenix
International Cruise and Excursions Team LeadInternational Cruise and ExcursionsOctober 2007 - Present
Education
Art Institute of Pittsburgh 2005 — 2008
Bachelors, Marketing
International Cruise and Excursions August 2002 - Present
Skills
Customer Satisfaction, Customer Service, Telephone Skills, Account Management, Leisure Travel, Team Building, Call Center, Hospitality
Education
Arizona State University 2001 — 2004
Bachelor's Degree, Tourism and Travel Services Marketing Operations
Scottsdale Community College 1997 — 2000
Associate's Degree, Hospitality Administration/Management
Vancouver Community College 1999 — 1999
Associate's Degree, Hospitality Administration/Management
International Cruise and Excursions
Skills
Call Center, Account Management, Customer Service, Sales, Customer Satisfaction, Sales Management, Direct Sales, Cold Calling, Marketing, New Business Development, Marketing Strategy, Team Leadership, Salesforce.com, Lead Generation, B2B
Education
ASU West
Dietetics/Dietitian
Rio Salado College
International Cruise and Excursions Regional Marketing ManagerSedona Pines & Highland ResortsAugust 2008 - February 2010
Princeton Resorts January 2008 - July 2008
Skills
Sales Management, Customer Service, New Business Development, Account Management, Customer Satisfaction, Marketing Strategy, Advertising, Direct Sales, Social Media Marketing, Marketing, Team Leadership, Direct Marketing, Lead Generation, Trade Shows, Marketing Management, Online Marketing, Team Building, Marketing Communications, Event Planning, Coaching, Negotiation, Event Management, Recruiting, Market Research, Telemarketing, Direct Mail, Vacation, Call Center, Cold Calling, Market Planning, Online Advertising, Strategic Planning, Social Media
Education
Mesa Community College 2010 — 2012
Associate's degree, Business & Kinesiology, Honors with High Distinction over 3.7 GPA
International Cruise and Excursions July 2010 - Present
Inpulse Response Group April 2004 - May 2007
Mattel August 1999 - February 2001
Education
The Bryman School of Arizona 1995 — 1996
Charlotte Convention Center August 2012 - Present
International Cruise and Excursions January 2007 - January 2011
Ultimate Medical Durable Medical Company July 2005 - October 2007
Skills
Medicare Billing and..., Complete knowledge of..., Medicare Competitve..., •Excellent Customer..., •Comply proactively..., •Comply proactively..., •..., Impeccable honesty and..., Answering phones,..., Mesta Med, Pacware,..., Medicare guidelines and..., Durable Medical..., Electronic billing, Reconcile and adjusts..., Durable Medical Retail,...
Education
Glendale Community College 1992 — 1993
Basic Skills and Developmental/Remedial Education
Phoenix College 1990 — 1991
Basic Skills and Developmental/Remedial Education