iQor Company
Industry: Business process outsourcing company
DescriptioniQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia. Headquarters: St. Petersburg, Florida, United States CFO: David Kaminsky Number of employees: 40,000 Brands: iQor and QeyMetrics Subsidiaries: Allied Interstate, LLC, Cyber City Teleservices, Ltd., Parent organization: HGGC
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iQor Employees
CITI Collections Canada August 2011 - Present
CITI Cards Canada February 2008 - August 2011
iQor July 2006 - February 2008
Skills
Call Center, Employee Training, Coaching, Team Leadership, Credit, Vendor Management, Customer Service, Business Analysis, Call Centers, Inventory Management, Process Improvement, Training Delivery, Credit Risk, Time Management, Credit Cards, Performance Management, Risk Management, Banking, Policy, Relationship Management
Education
Loyalist College 1999 — 2001
Diploma, Computer Programmer / Systems Analyst
Brock University 1995 — 1999
B.A., Psychology
Alliance Francaise
Target Recruitment & HR Solutions June 2013 - Present
iQor September 2011 - Present
Sears Holdings Corporation December 2005 - September 2011
CST August 2001 - December 2005
Skills
Training Management, Coaching, Management, Sales, Community Outreach, Customer Satisfaction, Customer Service, Event Planning, Leadership, Nonprofits, Public Relations, Public Speaking, Research, Strategic Planning, Team Building, Training
Education
Arizona State University 1994 — 2017
Business Administration and Management, General
South Mountain Community College
Arizona School Boards Association February 2015 - Present
McKesson July 2014 - February 2015
iQor March 2014 - July 2014
Arizona Sports League Kickball November 2013 - January 2014
Arizona State University August 2013 - December 2013
Arizona State University August 2009 - December 2013
Collaborative Institutional Training Initiative (CITI) September 2013 - September 2013
Arizona State University January 2013 - April 2013
Skills
Linguistics, TESOL, Public Speaking, Academic Tutoring, American Sign Language, Peer Tutoring, Phonetics, Old English, Deaf Culture, On-air Announcing, Sales, Dog Walking, Dog Grooming, Dogs, Shakespeare, Lesson Planning, Applied Linguistics, Collections, CITI Research Training, Speech and Hearing..., Teachers Aid, Dog Handling, Customer Service, Microsoft Word, Social Media, PowerPoint, Microsoft Excel, Editing, Event Planning, Research
Education
Arizona State University 2009 — 2013
Bachelor of Arts (BA), English Linguistics
Bourgade Catholic High School 2005 — 2009
General High School Diploma, Required Coursework, 9th-12th grade
Lighthouse Consulting March 2014 - Present
TBC Corporation May 2013 - December 2013
Economos Properties October 2010 - January 2013
Neco Foods / Atlantis Foods August 2005 - September 2010
iQor January 2007 - July 2008
Heritage Creations July 2003 - July 2005
Ameri-First Enterprises Corporation September 2001 - March 2003
Covenant Life September 1995 - August 2001
AlliedSignal Aerospace Company (now Honeywell International) July 1989 - September 1995
Skills
Employee Relations, Talent Management, Human Resources, Deferred Compensation, Leadership, Performance Management, HRIS, Management, Recruiting, Succession Planning, Personnel Management, Policy, Benefits Administration, Training, Organizational..., Organizational Design, Employee Benefits, New Hire Orientations, Nonprofits, Labor Relations, Leadership Development, Human Resource..., Career Development, Business Strategy, Budgets, Non-profits, Governmental Affairs, Legislation, Legislative Relations, Employment Legislation, Legislative Policy, Health & Safety..., Legislative Issues, Federal Law, State Laws, Immigration Law, Immigration Policy, Employment-based...
Education
Lynn University
Master of Business Administration (MBA), Financial Valuation and Investment Management
Trinity International University
BA, Human Resources Management
Broward College
AS, Electronics Engineering Technology
iQor July 2014 - Present
Northland Group March 2013 - April 2014
DaVita January 2008 - July 2011
NRI March 2006 - January 2008
Skills
Psychology, Sales, Sales Management, Marketing, Internet Strategy, Healthcare, Peritoneal Dialysis, CRM, Customer Service, Customer Retention, Business Process..., Banking, Credit, Training, Telecommunications, Team Building, Public Speaking, PowerPoint, Data Analysis, Fundraising, B2B, Direct Sales
Education
Bethel University 2009 — 2014
Applied Psychology
SolvOne April 2015 - July 2015
24-7 Intouch March 2012 - September 2014
RMS, an iQor Company February 2011 - March 2012
iQor July 2008 - February 2011
StarTek January 2003 - June 2008
Skills
Call Center, Customer Satisfaction, Training, BPO, Performance Management, Customer Experience, Call Centers, Employee Relations, Training Delivery, Workforce Management, Contact Centers, Technical Support, Time Management, Team Management, Data Entry, Coaching, Customer Service, Leadership, Team Leadership
Education
Adams State College
BA, History
University of Northern Colorado
European History
Legal Services of Southern Piedmont May 2012 - Present
Legal Services of Southern Piedmont October 2011 - May 2012
iQor May 2008 - June 2011
Dollar General April 2006 - July 2007
Bojangles August 2004 - October 2006
Construction Waste Services September 1999 - August 2003
Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Legal Writing, Microsoft Office, Outlook, Research, Public Speaking, Data Entry, Legal Research, Time Management, Office Management, Administrative..., Customer Satisfaction, Westlaw
Education
Central Piedmont Community College 2009 — 2012
AAS, Paralegal Technology
American University 1983 — 1984
iQor September 2014 - Present
Kforce March 2013 - September 2014
Kforce January 2013 - March 2013
Kforce Inc. June 2011 - January 2013
Kforce Technical Staffing April 2011 - July 2011
Kforce Inc. January 2011 - April 2011
Kforce Inc. September 2010 - January 2011
Kforce Technology Staffing June 2010 - August 2010
GrillSmith Restaurants March 2007 - June 2010
Jenkins Real Estate & Rentals March 2006 - February 2007
Skills
Employee Training, Applicant Tracking..., Technical Recruiting, Customer Retention, Staffing Services, Cold Calling, Internet Recruiting, Healthcare, Temporary Placement, Talent Acquisition, Training, Recruiting, Interviews, Talent Management, Contract Recruitment, Sourcing, Program Management, Sales, Benefits Negotiation, Permanent Placement, College Recruiting, Leadership, Screening, Executive Search, Onboarding, Human Resources, Screening Resumes, Employee Relations, Vendor Management, Staff Augmentation, Resume Writing, Hiring, Temporary Staffing, Management, Taleo, Employee Benefits, Consulting, IT Recruitment, Career Development, Job Fairs, Boolean Searching, Interview Preparation, New Hire Orientations, PeopleSoft, Recruitment Advertising, Candidate Generation, Employer Branding, Full-life Cycle..., Corporate Recruiting, Building Relationships
Education
Saint Leo University
Masters, Business Administration
Appalachian State University
BA, English Major with Concentration in Technical Writing, Anthropology Minor
Watauga High School
Revana April 2015 - Present
GM Financial September 2014 - March 2015
iQor September 2013 - September 2014
BCBGMAXAZRIAGROUP March 2013 - April 2014
Skills
Visual Merchandising, Merchandising, Retail Sales, Store Operations, Big Box, New Store Openings, Cashiering, Shrinkage, New Store Development, Fashion, Apparel, Assortment, Inventory Management, Merchandise Planning, Inventory Control, Sales, Loss Prevention, Window Displays, Styling, Driving Results, Store Management, Cash Register, Hiring, Associate Development, Customer Satisfaction, Customer Experience, Inventory, Telephone Skills, Product Knowledge, Employee Training, Shoes, Time Management, Clienteling, Mannequin Styling, Merchandise, Department Stores, POS, Footwear, Phone Etiquette
Education
Art Institute of Phoenix 2013 — 2016
Bachelor of Arts (B.A.), Graphic Design, sophmore
Tempe High School 2008 — 2011
High School Diploma, General Studies
Community Housing Concepts January 2015 - Present
iQor June 2014 - Present
Tata Consultancy Services May 2012 - June 2014
Xerox Global Services January 2009 - January 2013
UST Global January 2006 - January 2009
CSC May 2002 - January 2006
Lante March 2000 - May 2002
IBM Global Business Services May 1995 - March 2000
Welch's 1993 - 1995
Skills
IT Outsourcing, Executive Management, BPO, Management, Leadership, P&L Management, Outsourcing, IT Strategy, Leadership Development, Vendor Management, Program Management, Professional Services
Education
University of Denver 1998 — 1999
Master in Telecommunications, Telecommunications
Arizona State University - W. P. Carey School of Business 1995 — 1996
MBA, Services Marketing
Western Michigan University - Haworth College of Business 1989 — 1993
BBA, Operations Management
Sears Holdings Corporation January 2013 - Present
Sears Holdings Corporation 2012 - Present
America Reads/ American Counts January 2010 - May 2012
iQor April 2011 - December 2011
Arizona State University May 2011 - August 2011
Arizona State University January 2010 - May 2011
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Filing, Outlook, Telephone Skills, Time Management, Data Entry, Critical Thinking, Self-starter, Determination, Team-oriented
Education
Arizona State University 2008 — 2012
Bachelor of Science (B.S.), Criminal Justice
iQor February 2015 - Present
Computer Design & Integration September 2010 - February 2015
Louis J Kennedy Trucking October 2001 - May 2009
Skills
Disaster Recovery, Windows Server, Active Directory, Microsoft Exchange, Microsoft Lync, Cisco UCS, vBlock, VMware, Virtualization, Data Center, Cloud Computing, High Availability, Microsoft Technologies, Cisco Technologies, SCCM, VMware Infrastructure, SAN, Storage Area Networks, VMware ESX, VMware vSphere, vSphere, EMC Storage
Education
Anthem Institute-Parsippany 2009 — 2010
Networking and Security
Your Right Hand June 2015 - Present
HofCorp June 2014 - June 2015
Campus Management Corp March 2007 - February 2009
iQor 2005 - 2007
Willis 2001 - 2004
Kemper Insurance 2000 - 2001
Reliance Insurance 1998 - 2000
Reliance Insurance 1996 - 1998
Reliance Insurance 1991 - 1996
Skills
Direct Sales, Team Building, Networking, Small Business, Leadership, Customer Service, Account Management, Strategy, Management, Business Strategy, Public Speaking, Direct Marketing, New Business Development, Microsoft Office, Sales, Finance, PowerPoint, Strategic Planning, Marketing, QuickBooks, Sales Management, Microsoft Excel, Property & Casualty..., Claims Management, Key Account..., Roadshows, Expos, Presentation Design, Client Presentation, RFP, Work At Home, Home Based Business
Education
Boston University 1986 — 1990
Bachelor of Business Administration (B.B.A.), Finance, General
Lifetouch Portrait Studios July 2013 - Present
iQor August 2013 - January 2015
Ross Stores, Inc. May 2013 - August 2013
Domino's Pizza Enterprises Limited February 2012 - April 2013
Merritt Family Law, PC February 2012 - October 2012
Skills
Communications, Customer Service, Sales, Cashiering, Computer Proficiency, Research, Restaurants
Education
Adams State College 2007 — 2012
Associate of Arts (A.A.), Political Science and Government
General Education Department 2005 — 2005
General Education Diploma
Judd's Eye Photography August 2002 - Present
MHC Culinary Group January 2012 - January 2014
Common Roots Catering October 2010 - October 2011
Lifetouch Portraits July 2010 - November 2010
iQor January 2010 - May 2010
Target August 2009 - November 2009
TGI Fridays May 2008 - June 2009
Flash! Digital Portrait Studio July 2007 - May 2008
Skills
Photography, Photoshop, Nikon, Apple, PC, Lightroom, Lighting, Black & White, film processing, Wet Lab, Portraits, High-end Retouching, Film, Fine Art, Image Editing, Digital Photography, Studio Lighting
Education
Brooks Institute of Photography 2005 — 2007
Minnesota State University, Moorhead 2002 — 2005
Eden Prairie High School 1998 — 2002
High School Diploma, General Studies
Financial Media Corp July 2014 - Present
ContentLEAD June 2013 - July 2014
VoIP Innovations May 2012 - June 2013
MDS Communications Corporation January 2011 - January 2012
iQor January 2009 - January 2011
Smart Guys Computing February 2008 - January 2009
Fry's Food and Drug January 2007 - August 2007
Stryker May 2003 - January 2007
Skills
Lead Generation, SEO, Telecommunications, Social Media Marketing, VoIP, Content Marketing, Social Media, MPLS, SIP Trunking, Direct Sales, Business Development, Marketing, Sales, Facebook, Account Management, Strategic Financial..., Stocks, Futures Trading, Trading, Trading Systems, Bonds, Day Trading, FX Options, FX trading
Education
Arizona State University
Desert Vista High School
Spectrum Digital May 2013 - Present
Arizona State University January 2014 - December 2014
Brunswick Corporation March 2013 - December 2013
Walmart February 2012 - January 2013
iQor May 2011 - January 2012
Harkins Theatres October 2007 - January 2011
Skills
Graphic Design, Digital Art, Animation, Maya, Premiere, Illustrator, 3D Modeling, After Effects, Mac, Flash, Adobe Creative Suite
Education
Arizona State University 2011 — 2014
Bachelor of Arts (B.A.), Digital Culture
Mesa Community College 2007 — 2011
Associate of Arts (AA), General Studies
Chandler High School 2003 — 2007
High School, General Studies
Yahoo August 2013 - Present
Greystone Alliance January 2013 - August 2013
Snelling Staffing August 2012 - December 2012
Upstate New York Transplant Services (UNYTS) January 2012 - April 2012
Windham Professionals January 2010 - February 2012
iQor July 2007 - December 2010
American Greetings February 2003 - November 2006
Skills
Interviewed, hired, and..., Excellent management..., Processed shipping and..., Developed employee..., Submitted payroll for..., Attended Career Fair to..., Payroll, Interviews, Human Resources, Recruiting, Customer Service, Sales, Account Management, Public Relations
Education
Bryant and Stratton College-Southtowns 2012 — 2013
Bachelors Degree in Business Concentration in Human Resources, Business Administration and Management, General
Bryant & Stratton College - Southtowns 2010 — 2012
Associate of Science (AS), Business Administration and Management, General
iQor February 2013 - Present
IBM August 2007 - January 2013
Digital Pen Systems October 2005 - August 2007
Hewlett Packard May 2001 - December 2005
Lavastorm 1999 - 2001
Skills
Big Data, Logistics, Product Design, Enterprise Software, Technology Solutions, SaaS, Cloud Computing, Data Warehousing, Solution Architecture, Pre-sales, Storage, Business Intelligence, Enterprise Architecture, Virtualization, Java Enterprise Edition, Software Development, Unix, Agile Methodologies, Analytics, Databases, Integration, Netezza, Professional Services, Scalability
Education
Boston University 1996 — 2003
Another Course to College 1994 — 1996
Orthology Inc August 2015 - Present
Hill-Rom April 2014 - July 2015
McKesson Gold May 2013 - August 2013
BioMedix March 2012 - March 2013
Bioscirp February 2008 - March 2012
IQOR January 2007 - January 2008
Brown College April 2003 - October 2004
Skills
Independent work, Secondary billing paper..., Secondary billing to..., CPT code conversion, UNDERSTAND MEDICARE EOB, EDI, EMR, CPT, Outlook, ICD-9, Medicaid, Independent Contractors, Managed Care, Medicare Part D, Pharmacy Benefit..., Medicare, Medical Billing, Healthcare, Medical Coding, EHR, HIPAA, Medical Terminology, Software Documentation, Accounts Receivable, ICD-9-CM, Invoicing, Insurance, Provider Relations, Process Improvement, Data Entry, Credentialing, Medical Devices, Medicaid Managed Care, Revenue Cycle, Medicare/Medicaid..., Medical Records
Education
Brown College 2003 — 2004
Associate's degree, Medical Office Management/Administration
Brown College-Brooklyn Center
Associate of Arts and Sciences (AAS)
iQor December 2001 - Present
Financial Recovery Services 2011 - 2012
Department of Corrections Minnesota July 2008 - December 2010
Mesaba Airlines September 2004 - October 2006
Northwestern Travel Management January 2001 - July 2002
Skills
Assertiveness, Competitive Analysis, Highly detail oriented, Highly motivated..., Integrity, Tactfulness, Tollerant, Tough, Open-mindedness, Result Oriented
Education
Anoka Ramsey Community College 2010 — 2013
Bachelor of Arts (B.A.), Community Psychology
North Hennepin Community College 2004 — 2005
Microsoft Office Specialization Certification, Office Management and Supervision
The Travel Academy 1999 — 2000
Associates Travel Certification, Tourism and Travel Services Management, A
iQor 2010 - 2012
Greyhound Lines, Inc. February 2008 - April 2008
Skills
Microsoft word, Typing, Ten Key, 10 Key, Numeric Filing, Email Etiquette, Adding Machine, Office Equipment..., Grasp New Concepts..., Handle Multiple..., Highly Organized &..., Written & Verbal..., Relationship-building..., Build Trust, Long-term Customer...
Education
Ashford University 2013 — 2015
Bachelor of Science (BS), Accounting
UTD 2008 — 2010
BS, Accounting
Richland Community College 2001 — 2005
AS, Accounting
iQor February 2011 - September 2011
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Windows
Education
Southeastern Institute-Charleston 2012 — 2013
Massage Therapy/Therapeutic Massage
Unemployed Certified Medical Assistant May 2012 - Present
Centura College 2011 - 2012
Iqor February 2007 - April 2009
Skills
Fully Bilingual..., Urinalysis experienced, Specimen collection for..., A1c Testing Experienced, Ekg Testing, Phlebotomy, Triaging, Charting, Numeric Filing, Electronic Filing, PMR, Minor Surgery Assisting, Centrifuge, Patient callbacks for..., Cpr Certified, first aid certified, Certified Medical..., Pap smear processing
Education
Centura College-North Charleston 2011 — 2012
Certified Medical Assistant, Medical/Clinical Assistant
Greenwood High School 2006 — 2006
Ged, Diploma
iQor January 2012 - Present
JK Harris & Company April 2005 - January 2012
Skills
PostgreSQL, Microsoft Office, SQL, Financial Analysis, Microsoft Excel, Microsoft Word, Accounting, Management, Team Building, Leadership, PowerPoint, Analysis, Strategic Planning, Access, Business Analysis, Data Analysis, Process Improvement, System Administration, Tax, Tax Preparation
Education
Anderson University (SC) 1998 — 1999
Gardner-Webb University 1997 — 1998
iQor March 2012 - Present
IRT May 1999 - March 2012
Interactive Response Technologies 1999 - March 2012
Precision Response Corporation 1996 - 1998
Ryder System 1986 - 1997
Ryder 1986 - 1996
Skills
Call Centers, Outsourcing, BPO, Call Center, Customer Experience, Workforce Management, Operations Management, Vendor Management, Management, Customer Retention, Information Technology, Strategic Communications, Logistics Management, Supply Chain Management, Knowledge Sharing, Internal Communications, Mobile Technology, Knowledge Management, Contact Centers, Logistics, Best Practices, Reverse Logistics, Reverse Engineering, CRM, Cross-functional Team..., Business Process..., Process Improvement, Leadership, Account Management, Performance Management, Customer Satisfaction, Inbound Marketing, Business Analysis, Team Building, Avaya, Call Center Development, Team Leadership, Telecommunications, Program Management, Strategy, Strategic Planning, Change Management, Microsoft Word, Start-ups, Project Management, Lead Generation
Education
Barry University
iQor February 2014 - Present
Sprint Nextel November 2008 - February 2014
AT&T Atlantic March 1996 - May 2008
Skills
Telecommunications, Wireless, Call Centers, Vendor Management, Mobile Devices, Process Improvement, Sales
Education
York Tech
NCO Group June 2011 - November 2011
Department of Social Services August 2010 - May 2011
iQor January 2008 - July 2008
Education
Virginia College in Charleston 2013 — 2014
Trident Technical College 2009 — 2011
Associate of Science (A.S.), Human Services, General, 3.0
ShopKeep May 2014 - Present
iQor January 2012 - December 2013
iQor 2004 - 2011
MortgageIT 2002 - 2004
Skillgames (portfolio of Walker Digital) 1999 - 2002
Universal Studios Florida 1997 - 1999
The Walt Disney Company 1989 - 1997
Quality Systems, Inc. June 1988 - August 1989
D.A. Porter Advertising 1986 - 1988
Arthur Andersen 1984 - 1986
Skills
Mergers & Acquisitions, Due Diligence, Strategy, Leadership, Integration, Process Improvement, Private Equity, Executive Management, CEO Leadership, Outsourcing, LBO, Turnaround Experience, Financial Modeling, Finance, Business Development, Project Planning, Accounting, Business Planning, Entrepreneurship, Strategic Partnerships, Risk Management, CEOs, Management, Analytics
Education
Harvard Business School 1986 — 1988
Master of Business Administration (M.B.A.), Finance, General
Brigham Young University 1978 — 1984
BS, Accounting
iQor November 2013 - April 2014
C&P pharmacy Inc August 2013 - October 2013
Walmart July 2012 - March 2013
TMD Temporaries July 2011 - November 2012
Skills
•Excellent telephone..., •HIPAA trained, •Extensive Medical and..., •Strong background in..., •Medical and..., •Prepare medication,..., •Efficient and accurate, •Excellent Customer..., •Preparing Insurance..., •Prescription Filing, •Receive and verifying..., •Price and fill..., •Obtain approval,..., •Provide support as..., •Inventory Quality..., •Currently reviewing..., Sales, Microsoft Word, Customer Service, Pharmacy
Education
Northwest Educational Center 2013 — 2013
iQor June 2014 - Present
iQor April 2014 - Present
iQor April 2013 - March 2014
iQor July 2010 - February 2013
iQor September 2009 - June 2010
Skills
Call Centers, BPO, Workforce Management, Telemarketing, Contact Centers, Call Center Development, Customer Experience, Customer Satisfaction, Secondary Research, Soft Skills, Customer Retention, Outsourcing, Customer Support, CRM, Troubleshooting, Inbound Marketing, Teamwork, Customer Service
Education
Pampanga Agricultural College 2012 — 2013
Bachelor of Education (B.Ed.), English Language and Literature, General
Pampanga State Agricultural University 2012 — 2013
Bachelor of Education (BEd)
Asian institute of Science and Technology 2006 — 2008
Associate's Degree, Computer Science
iQor October 2012 - February 2013
NCO Group July 2012 - October 2012
Teleperformance December 2008 - May 2009
Ameriprise Financial Services, Inc. October 2005 - May 2009
Skills
PowerPoint, Microsoft Word, Multi Tasking, Customer Service, Customer Satisfaction, Radio Broadcasting, Telephone Skills, Leadership, Cashiering, Call Centers, Time Management, Social Networking, Data Entry, Lotus Notes, Customer Retention, Outlook, Customer Experience, Troubleshooting, Teamwork, Team Building, Process Improvement, Retail, Windows, Microsoft Office
Education
Weber State University 2009 — 2014
Brown College 1988 — 1990
Bachelor of Science (BS), Radio and Television Broadcasting Technology/Technician
iQor January 2012 - Present
Macy's October 2010 - January 2012
Anthony's Pizza November 2009 - May 2010
Skills
Microsoft Office, Windows, Mac, Customer Service, Networking, Cash Register, Troubleshooting, Windows 7, Computer Hardware, Outlook, Selling, Call Centers, Customer Satisfaction, Microsoft Word, PowerPoint, Technical Support, Social Networking, Facebook, Social Media
Education
Broward College 2011 — 2016
Still In School, Computer and Information Sciences and Support Services
Cypress Creek High School 2004 — 2008
High School/Secondary Diplomas and Certificates
American Income Life May 2012 - Present
John Casablanca’s Modeling and Career Center January 2012 - April 2012
iQor October 2011 - December 2011
EXPRESS May 2011 - August 2011
Future Promoters of America August 2009 - August 2011
SALES INTERN, SOUTHWESTERN May 2010 - July 2010
LIFE TRANSITIONS January 2009 - March 2009
THE HOLY GRAIL September 2008 - December 2008
Skills
Sales Experience, Excel, Word, Able To Multi-task, Self Management, Communicattion Skills, Organizing
Education
Arizona State University 2009 — 2013
Still Attending, Business Tourism
iQor November 2013 - Present
Bank of America July 2010 - December 2013
iQor March 2005 - July 2010
IRMC March 2005 - July 2010
Municipal Credit Union February 2001 - March 2005
NCO Financial Systems July 1999 - November 2000
Skills
Database Admin, Vendor Management, Data Architecture, Project Management, Matrix Management, Data Warehousing, Talend, Business Objects, Microsoft SQL Server, Disaster Recovery, SharePoint, Business Intelligence, Testing, SDLC, Management, Business Analysis, SQL, Business Requirements, Visio, Databases, Access, Enterprise Architecture, Program Management, Enterprise Software, Master Data Management, SSIS, Software Documentation, ETL, Data Modeling, Integration, Data Quality, Database Administration, Data Analysis
Education
Belarusian State University 1989 — 1994
Bosch March 2014 - November 2014
Gildan November 2013 - January 2014
iQor November 2011 - June 2013
Burger King Corporation June 2010 - July 2011
Burger King Corporation September 2009 - June 2010
Wendy’s Charleston SC May 2008 - February 2010
American Dial Tone November 2007 - March 2009
Wal-Mart Watch October 2004 - October 2005
Skills
Microsoft Office, Customer Service, Social Media, Public Speaking, Microsoft Excel, Microsoft Power Point, Management, Sales, Cashiering, Leadership, Time Management, Microsoft Word, PowerPoint, Team Building, Training, Social Networking, Event Planning
Education
Virginia College in Charleston 2015 — 2016
Bachelor of Applied Science (BASc), Business Administration and Management, General, Junior
Virginia College-Charleston, South Carolina 2013 — 2015
Associate of Arts (AA), Business Administration and Management, General, last semester
Ruffin High School 1997 — 2001
High School Diploma, General Studies, 12
iQor July 2014 - Present
Novant health crown point family physicains March 2014 - April 2014
Comfort Keepers January 2014 - April 2014
Kaplan 2013 - 2014
McDonald's Corporation April 2013 - October 2013
Great Steak July 2012 - June 2013
Walmart November 2011 - June 2012
Skills
Customer Service, Sales, Cash Flow, Cashiering, Time Management, Data Entry, Telephone Skills, Critical Thinking, Phone Etiquette, PowerPoint, Teamwork, Microsoft Word, Cpr Certified, Customer Satisfaction, Phlebotomy
Education
Kaplan College-Charlotte 2013 — 2014
Medical/Clinical Assistant
Divine health academy 2011 — 2011
CNA certification
TeleTech August 2013 - Present
iQor January 2007 - March 2011
Skills
BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, Contact Centers, Vendor Management, Customer Retention, Recruiting, Team Management, Performance Management, Talent Acquisition
Education
American School of Technology 2006 — 2007
Certificate, Medical Billing and Coding
iQor February 2013 - Present
National Distribution Alliance August 2011 - February 2013
The New York Palace March 2010 - March 2011
New York University February 2009 - May 2009
NYC Department of Citywide Administrative Services September 2008 - December 2008
Skills
Accounts Receivable, QuickBooks, Microsoft Excel, Microsoft Word, Accounts Payable, Accounting, Payroll
Education
City University of New York-Herbert H. Lehman College
Bachelor of Arts (B.A.), Accounting
Borough of Manhattan Community College
Associate of Science (A.S.), Accounting
Convergys Customer Service RepresentativeInktel Contact Center SolutionsMay 2013 - October 2013
Teleperformance April 2012 - May 2013
iQor January 2012 - April 2012
PRC, LLC January 2009 - November 2011
Big Lots July 2007 - February 2009
Winn Dixie May 2003 - June 2007
Skills
Multi Tasking, Customer Service, Sales, Retail, Stocking, Talking Points, Training, Teaching, Typing, Timely Decision Making, Energy, Microsoft Office, Internet, Software, Quality Assurance, Cashiering
Education
Ashford University 2012 — 2015
Bachelor's degree, Elementary Education and Teaching, JUNIOR
MIAMI CAROL CITY SENIOR HIGH 2004 — 2008
DIPLOMA, HIGH SCHOOL, 12TH
A Better Choice Bookkeeping September 2013 - Present
Fleck Consulting January 2013 - April 2013
iQor May 2011 - January 2012
HCR ManorCare July 2007 - January 2011
Accountemps November 2006 - May 2007
Wachovia Bank April 2006 - November 2006
Resource December 2004 - January 2006
Skills
virtual bookkeeping, A/R collections, Accounts Payable, Payroll, Cash Flow
Education
Berkeley College 2011 — 2013
Associate of Arts and Sciences (AAS), Financial Planning and Services
Universal Accounting 2006 — 2006
Professional Bookkeeper Designation
Department of Commerce August 2014 - Present
Target November 2013 - January 2014
GC Services 2012 - 2012
iQor June 2008 - November 2011
Afni February 2007 - January 2008
Southeast Distribution Center January 2003 - February 2003
Aramark June 1999 - November 2002
United States Air Force January 1992 - March 1999
Skills
Team Leadership, Customer Service, Shipping, Computers, Supervisory Skills, Quality Assurance, Training, Logistics, Office Administration, Database Administration, Data Entry, Research, Accounting, Human Resources, Management, Invoicing
Education
Brown Mackie College-Tucson 2003 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Kelly Services February 2013 - June 2013
Kelly Services December 2012 - June 2013
Kelly Services July 2012 - February 2013
iQor August 2011 - June 2012
Skills
Mac Software, Safari, Firefox and..., Softphone/ VOIP systems, Ability to draft..., Able to utilize..., Ability to probe for..., Pays attention to..., Technical Support
Education
Progressive Training Centers 2011 — 2011
Certificate of Completion, Adult Health Nurse/Nursing
Central Piedmont Community College
Charter Communications 2013 - Present
iQor 2011 - 2013
Comcast 2011 - 2011
Premiere Credit of North America 2010 - 2011
First Merchants Corporation 2009 - 2010
Veriana Networks, Inc. 2009 - 2009
Skills
Financial Reporting, Microsoft Excel, Leadership, Financial Analysis, Microsoft Office, Risk Management, PowerPoint, Recruiting, Analysis, Accounting, Strategic Planning, Management, Microsoft Word, Forecasting, Budgets, Process Improvement, Business Analysis, Outlook, Data Analysis, Customer Service, Banking, Credit, Access, Time Management, Project Management, Finance, Business Strategy, Sales, Contract Negotiation, Portfolio Management, Investments, Call Centers, Financial Modeling, Operations Management, Insurance, Executive Management, Team Leadership, Loans, Customer Satisfaction, Training, Strategic Financial..., Vendor Management, Business Development, Corporate Finance, Cash Management, Business Process..., Team Building
Education
The University of Connecticut 2013 — 2013
Bachelor of Arts (B.A.), Economics
Ball State University - College of Business 2005 — 2009
Finance
Westhill
Chipton Ross June 2015 - Present
Chipton Ross November 2010 - June 2015
Spherion Staffing February 2010 - December 2010
Kelly Services September 2009 - February 2010
iQor October 2006 - April 2009
BNC Mortgage 2005 - 2006
CIGNA PRINTING AND DISTRIBUTION May 1994 - October 2002
State Bar of California 1988 - 1994
U.S. Air Force 1980 - 1984
Skills
Applicant Tracking..., Employee Relations, Recruiting, Talent Acquisition, Talent Management, Technical Recruiting, Human Resources, Customer Service, Performance Management, Employee Benefits, Sourcing, Call Center, Executive Search, Outlook, New Hire Orientations, Onboarding
Education
Academy of Art University 2013 — 2015
Bachelor of Fine Arts (BFA), Painting and Drawing
Trident Technical College 1986 — 1988
Transfer Courses Towards BA degree, Human Resource Management
Art Institute of Pittsburgh 2007 — 2011
Trident Technical College 1986 — 1988
Associate, Secretarial Science
South Carolina State University 1980 — 1984
St. Andrews Parish High 1976 — 1981
High School, Art
iQOR February 1998 - Present
D&B (Dun & Bradstreet) September 1987 - February 1998
Skills
BPO, Outsourcing, CRM, Management, Training, Risk Management, Call Centers, Business Development, Customer Satisfaction, Program Management, Cross-functional Team..., Budgets, Customer Service, Vendor Management
Education
Bloomsburg University of Pennsylvania
Bachelor of Science (BS), Business Administration & Finance, 1987
MediaMath July 2014 - Present
IBM June 2013 - July 2014
IBM August 2011 - June 2013
iQor October 2010 - March 2011
IBM June 2010 - August 2010
Skills
Business Analytics, Management Consulting, SQL, Data Analysis, Business Analysis, Financial Modeling, Business Intelligence, Business Process..., Predictive Analytics, Enterprise Software, Change Management, Segmentation, Analytics, Forecasting, Business Process, Strategy, Leadership, Consulting, Management, Social Media
Education
Barnard College 2007 — 2011
Mathematics-Economics, Applied Math, Analysis, Statistics, Econometrics, Quantitative Economics
Columbia University in the City of New York 2007 — 2011
Mathematics, Economics
Windham Professionals March 2014 - Present
Iqor March 2013 - March 2014
Leone's Building Service December 2012 - March 2013
National Recoveries Inc. August 2010 - December 2012
Skills
Loans, Call Centers, Credit, BPO, Financial Analysis, Risk Management, Outsourcing, Process Improvement, Banking, MIS, Vendor Management, Customer Service, Finance, Financial Modeling, Portfolio Management
Education
Anoka Ramsey Community College 2009 — 2010
English Language and Literature, General
University of Wisconsin-Superior 2006 — 2008
Business/Corporate Communications
U.S. Department of Veterans Affairs May 2013 - Present
iQor June 2004 - October 2012
Berlin Wheeler, Inc March 2004 - April 2009
Risk Management Alternatives June 2002 - January 2004
Sprint Nextel January 2001 - June 2002
Sallie Mae September 1995 - January 2001
Skills
Call Center, Workforce Management, Call Center Development, Contact Centers, Contact Center..., Customer Experience, Telemarketing, Customer Satisfaction, Team Management, Coaching, Management, Training, Leadership, Team Leadership, Mentoring, Customer Service, Human Resources, Call Centers
Education
Baker University 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Baker University 2012 — 2015
Associate's Degree, Business, 4.0 GPA
NCO Financial Systems May 2014 - Present
Self-employed April 2012 - Present
2 Times Better Hair Salon April 2012 - Present
Randstad October 2012 - April 2014
iQor February 2008 - August 2008
US Airways October 2007 - January 2008
Citi August 2006 - July 2007
Bojangles' Restaurants, Inc. July 2003 - May 2006
Skills
Customer Retention, Customer Service, Microsoft Office, Microsoft Excel, Multimedia, Close Attention to..., Determination, Goal-driven leader, High Level Of..., Dependable Team Player, People Skills, Problem Solving, Positive Can-do Attitude, Go-getter attitude, Time & Attendance, Eager to learn new..., Learning Quickly, Customer Satisfaction, Call Center, Cash Management, Call Centers
Education
Ashworth College 2014 — 2014
Billing and Coding Specialist, Medical Office Management/Administration, 4.00
Colorado Technical University-Online 2012 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.0
Forsyth Technical Community College 2005 — 2007
General Studies, General Studies
TSI - A Transworld Systems Company September 2014 - Present
J.C. Christensen & Associates, Inc. (JCC) April 2013 - September 2014
Windham Professionals November 2009 - April 2013
Southwest All Stars, Inc. May 2003 - June 2011
AllianceOne Receivables Management Inc. January 2006 - November 2008
iQor June 2003 - January 2006
Thomson Reuters December 2002 - June 2003
New Horizons Computer Learning Center May 2002 - December 2002
Skills
Account Management, Business Development, Strategic Planning, Forecasting, Sales, New Business Development, Team Building, Customer Service, Salesforce.com, Management, CRM, Finance, Business Strategy, Budgets, Leadership, Negotiation, Risk Management, Executive Management, Credit, Outsourcing, Solution Selling, Business Analysis, Sales Management, Contract Negotiation, Project Management, Program Management, Marketing, Training, Coaching, Process Improvement, Analysis, Start-ups, Financial Analysis, Sales Process, Operations Management, Customer Retention, Selling, Banking, Direct Sales, Lead Generation, Business Process..., Credit Cards, Team Leadership, Financial Services, Portfolio Management, Insurance, Strategy, Customer Satisfaction, Recruiting, Customer Experience
Education
Augsburg College 2009 — 2011
MBA, Master's of Business Administration
University of Wisconsin-River Falls 1997 — 2002
B.S., Marketing Communications/English
iQor April 2006 - May 2008
AmerisourceBergen February 2002 - April 2006
Education
St. Catherine University 2006 — 2008
MBA, Business Administration
Augsburg College 1997 — 2001
BA, English
KnowledgeNet – The Live Learning Company January 2015 - August 2015
Premier Furniture Solutions November 2014 - December 2014
EZ Own Auto Source February 2014 - November 2014
Urgent Care Extra (East Valley Urgent Care) August 2012 - February 2014
Law Office of J. Mark Heldenbrand April 2013 - July 2013
Law Office of Joe Pezzuto, LLC March 2012 - April 2012
Hunt & Henriques, Attorneys at Law June 2011 - March 2012
iQor August 2010 - March 2011
Innovative Debt Recovery, Inc. January 2009 - July 2010
Precision Time, Co. October 2005 - January 2009
Skills
Collections, Assets Recovery, Dance, Contemporary Dance, Dance Education, Modern Dance, Jazz Dance, Dance Instruction, Sales, Sales Management, Sales Operations, Sales Process, Retail, Retail Sales, Cooperative, Cooperation, Human Resources, Healthcare, Science, Biology, Mathematics, Trigonometry, Algebra, MS-DOS, Data Entry, Health Insurance, Credit Analysis, Accounts Receivable, Accounts Payable, Human Rights, Humanitarian, Holistic Medicine, Holistic Health, Holistic Education, Business-to-Business..., Management, Time Management, Team Management, Training & Development, Ideas Development, Call Center Development, Call Center..., Call Centers, Cold Calling, Microsoft Word, Microsoft Excel, 10 Key, Collection Development, Team Building, Team Leadership
Education
Arizona State University 2015 — 2017
Bachelor’s Degree, Biology and Society
Mesa Community College 2013 — 2015
Associate’s Degree, Natural Sciences - Biology, GPA - 3.547
West Mark Charter High School 2005 — 2006
Diploma, Core
Dobson High School 2003 — 2005
High School/Secondary Diplomas and Certificates
Dobson High School 2003 — 2005
Dr. Martin Luther King Jr Middle School 1999 — 2001
Dr. Martin Luther King Jr Middle School
Premise Data August 2015 - Present
Nations Media Llc. February 2014 - Present
Doula 2012 - Present
Media press promotions August 2015 - August 2015
iQor February 2015 - July 2015
Ramona Pregnancy Center 2013 - 2013
Massage Envy 2007 - 2010
Skills
Marketing Strategy, Social Media Marketing, Advertising, Social Media, Brand Development, Marketing Communications, Retail, Brand Management, Email Marketing, Brochures, Customer Service, HIPAA, Health, Microsoft Office, Nonprofits, Office Administration, Quality Assurance, Research, Wellness, Yoga, Therapeutic Massage, Medicaid Managed Care, Caregivers, Creative Problem Solving, Solution Focused, Hospitality, Evaluation, Strategic Planning, Employee Training, Personal Training, Holistic Education, Nutritional Counseling, Consulting, Culinary Skills, Casual Dining, Holistic Health, Nutrition, Personal Development, Social Networking, Small Business
Education
Everest College-Vancouver Massage Therapy 2006 — 2007
Massive Action Fitness & Athletics, LLC November 2014 - Present
Get Fitness July 2013 - Present
Walmart August 2013 - October 2014
AAA Auto Club South January 2012 - January 2013
Cablevision July 2011 - December 2011
Sprint Nextel September 2008 - August 2010
Harbor Freight Tools January 2008 - September 2008
iQor October 2006 - December 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office, Sales, Computer-savvy, Office Management, Self-motivated Team..., Goal-oriented..., Communication Skills, Conflict Resolution, Driven By Results, Thrive in A Fast-paced..., Strategic Negotiations, Pay Close Attention to..., Athletics, Athletic Training, Strategy, Call Centers
Education
Daytona State College 2013 — 2014
Barber's Certification, Barbering/Barber
Bethune-Cookman University 2003 — 2005
Business Administration, Management and Operations
Becton Regional High 1999 — 2003
HS Diploma
Roper St. Francis May 2015 - Present
Palmetto Primary Care Physicians December 2013 - May 2015
Palmetto Med Spa December 2013 - May 2015
iQor July 2011 - November 2011
Skills
Customer Service, Learning Quickly, Telephone Skills, Call Centers, Data Entry, Customer Satisfaction, Phone Etiquette, Cpr Certified, Microsoft Word, Receptionist Duties, Microsoft Office, Dependable Team Player, Patience, Always Punctual, Team-oriented, Customer Experience, Time Management, Cashiering, Telephone Reception, Medical Assisting, CPR Certified, Teamwork
Education
Low Country Biblical Counseling 2015 — 2016
Certified Biblical Counselor, Biblical Counseling
Centura College-North Charleston 2013 — 2013
Certification, Medical/Clinical Assistant
Self-Employed June 2015 - Present
Aflac January 2015 - Present
Columbus State Community College August 2014 - December 2014
Quantum Health November 2012 - December 2014
iQor April 2011 - November 2012
Aflac May 2006 - May 2011
Aflac June 2010 - April 2011
Aflac January 2008 - December 2009
Central College Church November 2001 - May 2006
The Longaberger Company September 1996 - October 2000
Skills
Customer Service, Team Management, Training Delivery, Direct Sales, Group Presentations, Personnel Recruiting, Corporate Communications, Writing Skills, Desktop Publishing, Sales Management, Excel, Promotions, Administration, Event Planning, Customer Relations, Public Speaking, Sales, Microsoft Excel, Media Relations, Event Management, Strategic Planning, Leadership, Editing, Management, Marketing, Public Relations, Team Building, Training, Writing
Education
Ashland University 2012 — 2014
Master of Fine Arts (MFA), Creative Nonfiction
Otterbein College 1984 — 1988
Bachelor of Arts, Public Relations
Associa July 2015 - Present
Associa April 2015 - July 2015
Associa August 2014 - April 2015
Life Time - The Healthy Way of Life Company May 2014 - August 2014
Life Time - The Healthy Way of Life Company January 2014 - May 2014
iQor August 2012 - April 2014
Skills
Time Management, Customer Experience, Problem Solving, Team Management, Management, Call Centers, Data Entry, Training, Employee Training, Customer Service, Teamwork, Customer Satisfaction, Budgets, Conflict Resolution, Leadership
Education
Anoka Ramsey Community College 2010 — 2014
Marketing/Marketing Management, General
Coon Rapids High School 2006 — 2010
Origami Owl April 2012 - Present
Safelite AutoGlass August 2011 - May 2012
iQor April 2009 - August 2011
Subway October 2008 - May 2009
Van Ru Credit Corporation June 2008 - August 2008
Dairy Queen July 2006 - June 2008
Skills
Customer Service, Microsoft Office, Microsoft Word, Team Building, Training, Microsoft Excel, Time Management, PowerPoint, Payroll, Scheduling, Loss Prevention, Communication, Order Fulfillment, WMS, PowerHouse, Lightning Pick, Supervisory Skills, Forklift Operation, New Hire Training, New Hire Paperwork, Call Centers, Sales, Process Improvement, New Hire Processes, Management, Retail, Events Organisation, Business Travel, Volunteering, Recruiting, Project Management, Project Planning, Team Leadership, Team Management
Education
Arizona State University 2008 — 2009
Physical Sciences
Mesa Community College 2006 — 2008
Associate’s Degree, Physical Sciences, 3.5
Premier Employee Solutions March 2013 - Present
A & R Staffing August 2008 - August 2012
iQor January 2004 - August 2008
First Choice Staffing February 1998 - January 2004
Skills
New Business Development, Account Management, Sales, Marketing, B2B, Strategic Planning, Sales Management, Customer Service, Team Building, Marketing Strategy, Negotiation, Business Development, Management, Project Management, Recruiting, Microsoft Office, Operations Management, Cold Calling, Budgets, Contract Negotiation, Microsoft Excel, Forecasting, Logistics, Purchasing, Training, Payroll
Education
American InterContinental University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Concentration in Human Resources
iQor January 2011 - Present
Nationwide Credit, Inc. December 2001 - October 2010
Liberty Mutual Insurance January 1999 - January 2001
Skills
Call Centers, Process Improvement, Workforce Management, BPO, Customer Service, Team Leadership, Audit Cordinator..., File and Account..., Production and..., Administration, Operations Management, Offshoring, Critical Thinking, Regulatory Compliance..., Quality Assurance..., Negotiation and Complex..., Judgment and Decision...
Education
Art Institute of Phoenix
Associate's degree
iQor November 2006 - Present
iQor November 2006 - October 2007
Global Vantedge July 2003 - October 2006
Daksh October 2001 - July 2003
GE Capital International Services 2000 - 2001
Skills
Performance Management, HR Transformation, Change Management, CRM, Team Management, Team Building, Program Management, Business, BPO, New Business Development, Business Development, Portfolio Management, Quality Assurance, Recruiting, Teamwork, Management, Marketing, Vendor Management, Talent Management, Operations Management, Employee Engagement, Cross-functional Team..., Account Management, Leadership, Human Resources, Telecommunications, Outsourcing, Talent Acquisition, Applicant Tracking..., Training, Call Center, MIS, Project Management, Business Process, Call Centers, Sales, Customer Retention, Process Improvement
Education
Annamalai University 2000 — 2002
Masters, Human Resource Management
Delhi University 1996 — 1999
iQor August 2015 - Present
DN Models 2012 - 2014
Ming Management 2006 - 2011
Skills
Customer Service, Sales, Photoshop, Acting, Organization Skills, Intercultural..., Cinema, Vídeo, Final Cut Pro, Edição de vídeo, Curta-metragens, Social Media Marketing
Education
IESB 2009 — 2011
Cinematography and Film/Video Production
Ajilon January 2015 - Present
Xerox June 2014 - December 2014
Randstad September 2013 - February 2014
Aon Hewitt June 2013 - June 2013
Randstad August 2012 - January 2013
Connextions August 2011 - January 2012
iQor January 2010 - November 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, BPO, Customer Experience, Technical Support, Data Entry, Troubleshooting, Customer Retention, Telephone Skills, Process Improvement, Contact Centers, Outlook, Microsoft Office, Team Building
Education
Kaplan College-Charlotte 2012 — 2012
ECPI College of Technology 2006 — 2009
Diploma, Medical Adminisration
T-Mobile January 2015 - Present
iQor April 2012 - January 2015
Motor Coach Industries April 2011 - May 2012
Reynolds Packaging May 2008 - May 2009
Ivy Hill October 2007 - May 2008
MeadWestvaco January 2007 - October 2007
AGI Media Packaging December 2002 - December 2006
AGI Media Packaging December 2002 - December 2006
AGI Media Packaging September 2001 - December 2002
AGI Media Packaging September 2001 - December 2002
Skills
Materials Management, Purchasing, Procurement, Inventory Management, SAP, Operations Management, Supply Chain, Continuous Improvement, Management, Strategic Sourcing, MRP, Training, Supply Chain Management, Lean Manufacturing, Process Improvement, Manufacturing, Sales, Logistics, Pricing, Cross-functional Team..., Supply Management, Forecasting, Warehousing, Logistics Management, Global Sourcing, Shipping, Production Planning, Supplier Evaluation, Warehouse Management, Packaging, Distribution Center..., Analysis, ISO, Inventory Control, Six Sigma, Kaizen, Negotiation, Strategic Planning, Vendor Management, Team Building, Customer Service, New Business Development, Quality Assurance, 5S, Microsoft Office, Supply Chain..., Contract Negotiation, Program Management, Leadership, Product Development
Education
Ashford University 2015 — 2016
Master of Business Administration (MBA), Supply Chain Management
University of Phoenix 2008 — 2010
Bachelor's, Operation/Supply Chain Management
Jefferson Community College US-Kentucky-Louisville
Associate Degree, Liberal Arts and Sciences/Liberal Studies
Zachry Engineering Corporation January 2015 - Present
ITT Technical Institute June 2013 - March 2015
iQor September 2013 - March 2014
iQor 2013 - 2014
Skills
Electrical Engineering, Electronics, Multisim, Microsoft Office, Visio, Oscilloscope, Voltmeters, Digital Electronics, Analog Circuit Design, Integrated Circuit..., Digital Circuit Design, Circuit Analysis, Soldering, Computer programming in..., Analog, AutoCAD, Customer Satisfaction, Customer Service, Leadership, Management, Microcontrollers, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Troubleshooting, Windows 7, Team Building, Social Media
Education
ITT Technical Institute-Brooklyn Center 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering
Keith Clinic Estramonte Chiropractic September 2014 - Present
iQor February 2014 - September 2014
Skills
Customer Service, Phone Etiquette, CPR Certified, certified chiropractic..., Data Entry, Customer Experience, Call Centers, Customer Satisfaction, Bilingual Communications, Registered Medical..., Teamwork
Education
Kaplan College-Charlotte 2014 — 2015
Certification, Medical/Clinical Assistant
Hawthorne High school charlotte, NC 2010 — 2013
High School
Allison-Shelton Real Estate Services April 2015 - Present
T-Mobile December 2011 - March 2015
Devil's Pizza Factory August 2011 - December 2011
iQor 2011 - August 2011
Skills
Solid computer skills, Sales Operations, Retail Sales Experience, Work in A Fast Paced..., Customer Service &..., Customer Experience, Customer Satisfaction, Customer Retention, Sales, Leadership, Team Leadership, Time Management, Training, Telephone Skills, Able to Work with..., Balancing Multiple..., Pleasing Personality
Education
Arizona State University 2009 — 2014
Bachelor of Science (BS) Interdiciplinary Studies, Psychology & Family Studies
Arizona State University 2009 — 2014
Bachelor of Science (B.S.), Multi-/Interdisciplinary Studies, General
Deluxe Entertainment Services Group April 2015 - Present
Ameriprise Financial Services, Inc. April 2014 - March 2015
Ameriprise Financial Services, Inc. September 2012 - April 2014
Office Team- Ameriprise Financial, Inc. July 2012 - September 2012
Frontline Asset Strategies January 2011 - January 2012
iQor June 2011 - December 2011
March Family November 2009 - May 2011
Mulberrys Garment Care January 2009 - November 2009
Mills Fleet Farm January 2006 - January 2008
Skills
Customer Service, Training, Customer Satisfaction, Microsoft Office, Marketing, Human Resources, Office Administration, Front-end, Call Centers, Employee Benefits, Payroll
Education
American InterContinental University 2010 — 2013
Bachelors Degree, Business Management Hoffman Estates; Healthcare Management
American InterContinental University 2010 — 2013
Associate's degree, Business Administration and Management, General
Mary Kay Inc. November 2014 - Present
iQor January 2007 - Present
Convergys November 2001 - January 2007
APAC SCM Ltd January 2000 - November 2001
American Express April 1992 - October 1999
Skills
Project Management, Call Centers, Process Scheduler, Customer Service, Time Management, Team Building, Customer Satisfaction, Team Leadership, Management, Leadership, Operations Management, Performance Management, Vendor Management, Outsourcing, Process Improvement, Training, Workforce Management
Education
Bennett College for Women 1987 — 1991
Bachelor of Arts and sciences, Communications/political science
University of North Carolina at Chapel Hill 1986 — 1987
Studied Communications, Audiovisual Communications Technologies/Technicians
Dudley high school 1983 — 1986
General Education, General Education
XChange Software Inc April 2014 - Present
iQor September 2008 - March 2014
Mphasis January 2008 - August 2008
Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Contract Recruitment, Recruiting, Staffing Services, Benefits Negotiation, Screening Resumes, Sourcing, Screening, Executive Search, Temporary Placement, College Recruiting, Permanent Placement, IT Recruitment, Interviews, Onboarding, Staff Augmentation, Human Resources
Education
Symbiosis Institute of Business Management 2010 — 2012
Master of Business Administration (M.B.A.), Retail Management, A
Doctor Bhim Rao Ambedkar University 1999 — 2002
Bachelor's Degree, Commercial and Advertising Art
iQor 2014 - Present
Transamerica Financial Advisors, Inc. March 2013 - October 2014
Transamerica January 2012 - March 2013
Transamerica Financial Advisors, Inc. February 2008 - January 2012
AEGON Americas April 2005 - January 2006
Macfarlane Ferguson & McMullen, P.A. March 1998 - April 2005
Skills
Insurance, Securities, Litigation Management, Securities Arbitration, Securities Regulation, Investment Advisory, Retail Brokerage, Distribution Agreements, Insurance Litigation, Corporate Transactions, FINRA, Series 7, Series 24, Admitted to Practice as..., Retirement Planning, Corporate Law, Due Diligence, Corporate Governance, Financial Services, Risk Management, Arbitration
Education
Stetson University College of Law
Doctor of Law (JD)
Boston College
Bachelor of Arts (BA), English/Pre-Medicine
Kowalski's Markets July 2015 - Present
Holt Power Group July 2014 - Present
Big I Farms LLC January 2013 - Present
Kowalski's Markets October 2014 - July 2015
Etherios April 2012 - June 2014
Spectrum Design Solutions August 2010 - April 2012
iQor November 2009 - August 2010
Holt Power Group, Inc June 2008 - October 2009
Bemidji State University Admissions Office May 2006 - May 2008
Bemidji State University January 2005 - May 2006
Skills
Business Development, Sales, Salesforce.com, Wireless, Solution Selling, Team Leadership, Project Management, Cellular Communications, Product Marketing, Cloud Computing, CRM, Direct Sales, Customer Service, Microsoft Excel, Sales Process, Product Management, Telecommunications, Account Management, Strategic Partnerships, New Business Development, Integration, Enterprise Software, Lead Generation, Microsoft Office, Contractual Agreements, QuickBooks, Renewable Energy, Research, Sales Operations, Professional Services, SaaS, Program Management, Vendor Management, M2M, CDMA, RF, GSM, ZOHO CRM, CRM Integration, Contract Negotiation, Business Analysis, Business Process..., Strategic Thinking, CRM databases, Mobile Devices, Start-ups, Mobile Technology, Wireless Networking
Education
Bemidji State University 2002 — 2008
B.A., Music, Technology
Dealertrack Technologies March 2014 - Present
iQor November 2012 - February 2014
T-Mobile March 2003 - June 2012
Skills
Call Centers, Blackberry, VoIP, Customer Experience, Technical Support, Telecommunications, Wireless, Team Leadership, Troubleshooting, Mobile Devices, Customer Satisfaction, BMC Remedy, Microsoft Office, Account Management, Customer Service, Outsourcing, Vendor Management, IP, GSM, Networking, Software Documentation, Customer Support, Wireless Networking, Android, Smartphones, Team Building, Cross-functional Team..., Process Improvement, Windows 7, Blackberry Enterprise..., Software Installation, Windows, 3G, Operating Systems, Microsoft Office 2007, Sales, Hardware, Outlook, UMTS, Training, TCP/IP, Call Center Development, Avaya, System Deployment, Visio, Team Management, Coaching, Management, Mobile Technology, Salesforce.com
Education
Concordia University, Nebraska 1998 — 2000
Brookhaven Community College
iQor November 2005 - Present
Jeppesen January 1999 - May 2002
Skills
Call Centers, BPO, Process Improvement, Outsourcing, Operations Management, Vendor Management, Service Delivery, Customer Experience, Transition Management, Business Process..., Management, Team Management, Quality Assurance, Analysis, Training, Team Leadership, Performance Management, Change Management, Business Analysis, Customer Service, Business Process, Program Management, Human Resources, Technical Support
Education
Adams State University 2014 — 2015
Bachelor of Science (BS), Business Administration, Management Information Systems
Adams State University 2012 — 2014
Associate of Science (A.S.), Business Administration, Management Information Systems
Englewood High School 1993 — 1997
IQOR March 2015 - Present
J.T.R Financial Group May 2009 - October 2009
Wal-Mart January 2008 - October 2008
Skills
Customer Service, Microsoft Office, Cashiering, Data Entry, Phone Skills, Copying, Fax, Microsoft Excel, Filing, Phone Etiquette, Event Planning, Multi-line Phone
Education
The Ohio Academy Paul Mitchell Partner School-Columbus 2012 — 2013
Cosmetology, Barber/Styling, and Nail Instructor
Columbus State Community College 2007 — 2011
Alum Crest High School 2002 — 2006
Diploma, General Studies
iQor 2002 - Present
The Lew Magram Catalog 1971 - 2001
Skills
Inbound Marketing, Call Center, Telemarketing, Direct Marketing, Online Advertising, Call Centers, Customer Experience, Multi-channel Marketing, Sales, Customer Retention, Analytics, Customer Satisfaction, Outsourcing, Customer Acquisition, Contact Centers, BPO, Database Marketing, Email Marketing, Lead Generation, Forecasting, CRM, B2B, Project Management, Direct Mail, Retail, Catalogs, Workforce Management, Management, Marketing Strategy, P&L Management, E-commerce, New Business Development, Business Development, Strategic Partnerships, Marketing, Online Marketing, SEM, Account Management
Education
American University 1967 — 1971
BS Marketing
Accretive Capital Partners February 2010 - Present
iQor January 2010 - August 2010
Millennium August 2009 - January 2010
Seare Marriot & Co. June 2009 - August 2009
NightWatch Capital April 2008 - May 2009
Granada Advisors September 2007 - April 2009
JPMorgan Chase September 2008 - December 2008
Lehman Brothers January 2008 - March 2008
York Capital May 2007 - August 2007
Merrill Lynch February 2007 - May 2007
Skills
Financial Modeling, Project Management, Restructuring, Valuation, Investments, Business Strategy, Hedge Funds, Private Equity, Strategic Planning
Education
Brigham Young University 2003 — 2009
Bachelor of Science, Business Management: Finance Emphasis
Cumberland Valley
iQor July 2014 - Present
Fortress Trading Group June 2014 - Present
iQor October 2012 - July 2014
Interactive Response Technologies, (IRT) November 2010 - October 2012
Skills
Analytical Abilities, Microsoft Office, Financial Accounting, Pinnacle Studio, Video Editing, Coaching, Customer Service, Training & Development, Employee Training, Analytical Skills, Training, Troubleshooting, Call Centers, Policy, Analysis, Leadership, Management, Finance, Time Management, Process Improvement, Operations Management, Data Analysis, Customer Satisfaction
Education
Florida International University 2015 — 2015
Master of Science in Finance (M.S.F.), Finance, Investment, 3.5
Florida International University 2011 — 2013
Bachelor's degree, Finance, General
Florida International University 2011 — 2013
Bachelor's degree, Real Estate
Broward Community College 2007 — 2011
Associate's degree, Finance, General
Miramar High School 2003 — 2007
Diploma, hospitality
Epicor Software April 2015 - Present
Epicor Software June 2014 - March 2015
Konica Minolta Business Solutions U.S.A., Inc. June 2013 - June 2014
iQor 2010 - 2013
Skills
Sales, Team Leadership, Team Management, Microsoft Office, Presentations, Employee Training, Public Speaking, Negotiation, Technology, Social Media, Social Networking, Leadership, Account Management, Direct Sales, Customer Satisfaction, CRM, Retail, Customer Retention, Customer Service, Management, Salesforce.com, Marketing, Sales Process, Training, Cold Calling
Education
Augsburg College 2009 — 2012
Bachelor of Arts (B.A.), Business Management
Normandale Community College
Associate of Arts (A.A.), Business Administration and Management, General
Eden Prairie H.S.
Verizon 2011 - Present
Distinguished Resources 2008 - 2011
iQor 2007 - 2008
Ajilon 2003 - 2007
Skills
Human Resources, Performance Management, Employee Relations, Talent Management, HRIS, Vendor Management, Management, Strategy, PeopleSoft, Employee Benefits, Mergers & Acquisitions, Strategic Planning, Risk Management, Payroll, Training, Analysis, Sourcing, Onboarding
Education
Thomas Edison State College
Masters of Science
Pace University - Lubin School of Business
Bachelors of Administration
Brookdale Community College
Certificate in Project Management
iQor January 2015 - Present
Integrity Solution Services, Inc. 2009 - 2014
iQor August 2001 - September 2009
Skills
Customer Service, Team Management, Call Centers, Outsourcing, Vendor Management, Process Improvement, Operations Management, Customer Satisfaction, Team Leadership, BPO, Account Management
Education
American InterContinental University 2002 — 2004
Associate's Degree, Business Administration
Ulthera, Inc/Merz Pharmaceuticals July 2011 - Present
Southwest Network January 2008 - July 2011
Caris Diagnostics January 2008 - February 2008
iQor June 2006 - December 2007
Caremark 2001 - 2006
Wahoo Networks 2000 - 2001
Robert Half International 1999 - 2000
Camden Vale 1999 - 1999
St Vincent's Hospital 1996 - 1999
Skills
Comensation Planning, Recruiting, Strategic Planning, Employee Relations, Deferred Compensation, Employee Benefits, Talent Acquisition, Benefits Administration, Onboarding, Performance Management, HRIS, Talent Management, Workforce Planning, Applicant Tracking..., Succession Planning, HR Policies, Employee Engagement, Organizational..., Human Resources, FMLA, Legal Compliance, Labor Relations, Leadership Development
Education
HRCI 2003 — 2004
SPHR, HR Certification
Butler University 1995 — 1999
BS, Chemistry
Ball State University 1995 — 1996
Nursing
NCSG Crane & Heavy Haul January 2015 - Present
NCSG Crane & Heavy Haul June 2010 - Present
ENTREC Corporation 2008 - 2010
iQor January 2000 - January 2004
iQor January 1988 - December 1999
iQor 1988 - 1995
Skills
Accounts Receivable, Payroll, Accounts Payable, Office Administration, Accounting, Credit Management, Windows, Data Entry, Administrative..., Office Management, English, Credit Risk, Collections, Call Centers, Microsoft Office, Administration, Administrative..., Management, Customer Service, Risk Management, Process Improvement, Credit
Education
College of New Caledonia 1978 — 1979
General Office Occupations and Clerical Services
Duchess Park Senior Secondary 1971 — 1977
12
iQor July 2014 - Present
iQor July 2004 - June 2014
NCO Group August 2002 - July 2004
Alliance One October 1998 - August 2002
Skills
Team Management, Training, Vendor Management, Strategy, Recruiting, Process Improvement, Portfolio Management, Outsourcing, Management, Credit, BPO, Call Centers, Risk Management, Operations Management, Team Leadership, Strategic Planning, Telecommunications, Leadership Development, Forecasting, Team Building, MIS
Education
Brown College 1996 — 1998
Associates Degree, Broadcasting
Dey's End Consulting 2014 - Present
Comcast 2009 - 2014
Target Financial Services 2006 - 2009
iQor 2004 - 2006
NCO Financial Systems 2002 - 2004
Skills
Call Center, Team Leadership, Customer Service, Team Building, Customer Satisfaction, Process Improvement, Sales Operations, Call Centers, Employee Relations, Sales, Supervisory Skills, Management, Customer Retention, Cross-functional Team..., Coaching, Access, Leadership Development, Customer Experience, Microsoft Office, Training, Telecommunications, Leadership, Account Management, Operations Management, Strategic Planning, Vendor Management, Performance Management, Salesforce.com
Education
Augsburg College 1994 — 1998
Fisher Clinical Services November 2012 - Present
Thermo Fisher Scientific 2012 - 2015
Thermo Fisher Scientific 2012 - 2015
Sitel April 2012 - November 2012
iQor December 2010 - May 2012
Receivable Management Services May 2008 - December 2010
Receivable Management Services November 2004 - May 2008
Receivable Management Services June 2001 - November 2004
Chrsyler Financial Services October 1997 - June 2001
Chrysler Financial Services October 1996 - October 1997
Skills
Microsoft Office Suite, Customer Satisfaction, Leadership, Call Center, BPO, Vendor Management, Workforce Management, Operations Management, Outsourcing, Process Improvement, Performance Management, Credit, Relationship Management, Team Management, Six Sigma, Team Building, Customer Service, Forecasting, Executive Management, Team Leadership, CRM, Call Centers, Training, Strategy, Management, Insurance, Microsoft Office, Business Development, Business Process..., New Business Development, Cross-functional Team...
Education
Bloomsburg University of Pennsylvania 1988 — 1992
Bachelor of Arts, Criminal Justice & Business Administration
High School 1984 — 1987
Blue Cross Blue Shield of Massachusetts May 2015 - Present
iQor May 2014 - July 2014
Island Construction Company June 2013 - August 2013
Skills
Analytic Problem Solving, Data Analysis, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Quantitative, Research, Teamwork, Leadership, Communication Skills, Keen Listener, Physics, Microeconomics, Macroeconomics, Communication, Management
Education
Boston College 2012 — 2016
Bachelor of Arts (BA), Economics, Mathematics
The Tatnall School 2008 — 2012
Financial Recovery Services February 2009 - Present
iQor May 2005 - May 2007
Financial Recovery Services February 2003 - April 2005
Financial Recovery Services January 2001 - February 2003
Skills
Process Improvement, Cross-functional Team..., Team Leadership, Call Centers, Customer Service, Negotiation, Account Management, Sales, Sales Management, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Vendor Management, Management, Purchasing, Team Building, Training
Education
Anoka Ramsey Community College 1996 — 1998
General Studies
Elk River Senior High 1993 — 1996
Xstream Travel July 2015 - Present
iQor May 2015 - July 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Communication
Education
ITT Technical Institute-North Charleston 2015 — 2017
Electrical Engineering Technologies/Technicians
Miller-Motte College-Fayetteville 2010 — 2012
Associate's degree, Paralegal Studies
iQor March 2010 - Present
Axiant LLC June 2008 - December 2009
General Electric December 2005 - June 2008
General Electric November 2003 - December 2005
General Electric February 2002 - November 2003
General Electric February 2000 - February 2002
First Aid Security January 1999 - February 2000
Skills
Forecasting, Six Sigma, Valuation, Strategy, Private Equity, Negotiation, Restructuring, Cross-functional Team..., Banking, Project Management, Pricing, Mergers & Acquisitions, Financial Modeling, Corporate Finance, Due Diligence, Venture Capital, P&L Management, Leadership, Business Strategy, Financial Services, Finance, Risk Management, Financial Analysis, Team Management, Analytics, Credit, Executive Management, Portfolio Management, Strategic Financial..., Process Improvement, Credit Risk, Financial Risk, Business Process..., Acquisition Integration, Financial Planning
Education
Duke University - The Fuqua School of Business 2005 — 2006
Brigham Young University 1994 — 1999
BA
Optima Healthcare Solutions September 2010 - Present
iQor May 2005 - July 2010
Skills
Disaster Recovery, Microsoft SQL Server, SDLC, Business Analysis, Database Design, SharePoint, Vendor Management, SQL, Software Development, Outsourcing, Process Improvement, Software Documentation, Troubleshooting, Technical Support, Servers, Active Directory, Integration, Virtualization, System Deployment, Information Technology, Data Center, Databases, IT Strategy, Agile Methodologies, Service Delivery, Business Intelligence, Software Project..., IT Service Management, IT Management, IIS, Visio, Windows, Requirements Analysis, Unix, VMware, Enterprise Architecture, ITIL, Windows Server, System Administration, Cloud Computing, Security, Windows XP, Web Services, Visual Basic, Scrum, Data Warehousing, SSIS, T-SQL, VB.NET, IT Operations
Education
American InterContinental University 2002 — 2004
Bachelor of Business Administration (B.B.A.), Information Technology
iQor November 2006 - Present
Jabil November 2006 - April 2014
Telmar Network Technology November 2006 - November 2012
KnowledgeCentrix June 2005 - November 2006
Great Plains Communications April 2002 - February 2005
TEKsystems November 1999 - March 2002
US Air Force September 1991 - October 1999
Skills
Active Directory, Microsoft Exchange, Project Management, IT Operations, IT Management, Network Architecture, Server Architecture, Data Center, Windows Server, VoIP, Disaster Recovery, Cisco Technologies, VMware, Vendor Management, Telecommunications, ITIL, Network Administration, IP, Troubleshooting, Integration, Networking, Network Design
Education
Bellevue University 2003 — 2004
BS, Business Information Systems
APEX Analytix February 2012 - Present
iQor November 2011 - February 2012
RMS January 2007 - November 2011
Marsh January 2001 - July 2007
Fusura January 2000 - January 2001
Answerthink January 1998 - December 2000
Aegon Special Markets Group January 1992 - January 1998
Integrated Systems Consulting Group January 1996 - January 1997
Stewart-Todd Associates January 1988 - January 1992
Skills
Outsourcing, IT Management, Information Technology, Data Center, Vendor Management, IT Strategy, Leadership, Integration, Management, Disaster Recovery, Security, Software Project..., Managed Services, Enterprise Software, Business Process..., Strategy, Software Development, IT Service Management, ERP, CRM, Databases, Business Development, SaaS, Cloud Computing, Business Intelligence, Governance
Education
Boston University Questrom School of Business
B.S., Business Administration
Pennsylvaina State University
MA, Business Adm
iQor 2011 - Present
Receivable Management Services May 2001 - October 2010
Dun & Bradstreet 1983 - 2001
PricewaterhouseCoopers February 1975 - March 1980
Skills
Financial Analysis, Financial Reporting, Forecasting, Accounting, Accounts Receivable, Finance, Auditing, Risk Management, Consolidation, Managerial Finance, Corporate Finance, Variance Analysis, Cost Accounting, Executive Management, Management, Strategic Financial..., Budgets, Mergers & Acquisitions, ERP, Operations Management, Financial Accounting, Internal Controls, Financial Audits, Financial Modeling, Process Improvement, Sarbanes-Oxley Act, Analysis, Business Process..., Internal Audit, Cash Flow, Financial Forecasting, US GAAP, Cash Management, Due Diligence, SEC filings, Restructuring, Financial Planning
Education
Baruch College, City University of New York (CUNY)
MBA, Accounting
Petermann LTD July 2015 - Present
Columbus City Schools June 2014 - Present
Scioto Services April 2013 - June 2014
CRSGroup February 2013 - April 2013
Walmart Distribution Center April 2012 - September 2012
dawson careers 2012 - 2012
iQor December 2010 - May 2011
Alliance Data Systems 2006 - 2009
Intellirisk Management Corp. 2001 - 2004
Skills
Customer Service, Research, Microsoft Excel, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Team Building, Training, Strategic Planning, Outlook, Team Leadership, Project Management, Customer Satisfaction, Event Planning, Recruiting, Negotiation, System Administration, Management, Supervisory Skills, Process Scheduler, Leadership Development
Education
Kaplan University 2006 — 2007
Certificate, Crime Scene Investigations
Antioch College 1992 — 1996
B.A., Humanities
Herndon High School 1985 — 1989
High School, High School/Secondary Diplomas and Certificates
Gap Inc. July 2014 - August 2015
Duff & Phelps July 2012 - July 2013
iQor May 2011 - August 2011
Redstone Advisors LLC January 2011 - April 2011
Global Financial Advisors September 2010 - December 2010
Skills
VBA, Financial Modeling, Valuation, Bloomberg, Financial Analysis, Equity Research, Economics, Bloomberg Terminal, Business Valuation, Finance, Equity Valuation, Corporate Finance, Investment Banking, DCF, Capital IQ, Microsoft Excel
Education
Brigham Young University 2008 — 2012
BS, Economics
Boston's Gourmet Pizza June 2011 - May 2012
TGI Fridays August 2006 - January 2012
iQor September 2008 - January 2011
iQor a.k.a Allied Interstate August 2006 - September 2008
Skills
Call Centers, Human Resources, Process Improvement, Recruiting, Training, Vendor Management
Education
Art Institute of Pittsburgh 2002 — 2004
N/A, Graphic Design & Sociology, Deans List
Fort Hayes Career Center 2000 — 2002
Commercial Art
Westerville South High School 1998 — 2002
MsMelvs Lavish Events April 2009 - Present
iQor September 2006 - Present
PHC July 2004 - September 2006
Skills
Customer Experience, Data Entry, Customer Retention, Process Improvement, Telemarketing, Outlook, Credit, Training, Sales, Call Centers, Customer Satisfaction, Employee Training, Leadership
Education
Liberty University 2012 — 2014
Bachelor's degree, Counseling Psychology
Ashford University 2011 — 2014
Johnson C. Smith University - JCSU 2001 — 2003
iQor April 1993 - Present
Skills
Call Centers, Call Center, Operations Management, Management, BPO, Outsourcing, Customer Service, Workforce Management, Performance Management, Vendor Management, Team Building, Executive Management, Customer Satisfaction, Process Improvement, Leadership, Training, Recruiting, Team Management
Education
Broward College 1987 — 1990
Associate of Arts (AA), Communication, General, Theater
HCD Research March 2013 - June 2014
iQor January 2012 - March 2013
“Loved This Wine” Phone Application July 2011 - March 2013
United Nations January 2011 - April 2011
HCD Research May 2008 - September 2009
HCD Research May 2007 - April 2008
PharmaStrat, Inc. January 2006 - March 2007
Skills
Quantitative Research, SPSS, Market Research, Qualitative Research, Data Analysis, Stata, Competitive Analysis, Economics, Proposal Writing, Social Media, Focus Groups, Strategy, Marketing, Research, Management Consulting, Statistics, Online Research
Education
University of Pittsburgh 2014 — 2019
Doctor of Philosophy (PhD), Public and International Affairs
Universitat Pompeu Fabra 2009 — 2010
MA, International Relations
Barnard College 2001 — 2005
BA, Economics, Psychology
EY June 2015 - Present
Deloitte & Touche July 2010 - June 2015
AirLiquide September 2009 - December 2009
iQor May 2009 - September 2009
Skills
Financial Modeling, Strategic Planning, Management Consulting, Corporate Finance, Valuation, Financial Analysis, Microsoft Office, Research, Strategy, Financial Reporting, Finance
Education
Brigham Young University 2007 — 2010
B.S. Business Management, Finance
AllianceBernstein June 2010 - Present
Merrill Lynch April 2010 - May 2010
iQor October 2009 - March 2010
Credit Suisse February 2009 - October 2009
AllianceBernstein December 2006 - December 2008
Prudential Financial June 2005 - December 2006
Tata Consultancy Services April 2004 - December 2006
Infosys Technologies Ltd January 1999 - April 2004
Skills
Business Intelligence, SDLC, ETL, Data Warehousing, Microsoft SQL Server, SQL, Database Design, Software Project..., Databases, Oracle, WCF, Business Analysis, T-SQL, SSIS, C#, .NET, Sybase, SSRS, ASP.NET, Crystal Reports, Requirements Gathering
Education
Anna University 1994 — 1998
Bachelor's degree
Centralized Showing Service February 2013 - Present
Connextions August 2011 - March 2012
iQor 2007 - 2008
Sprint Nextel 1999 - 2001
Pepsi Bottling Group 1998 - 2000
American Express 1991 - 1996
Skills
Customer Service, Customer Satisfaction, Call Center, Team Building, Training, Performance Management, Operations Management, Process Improvement, Workforce Management, Customer Experience, Customer Retention, Leadership, Team Leadership, Management, Call Centers, Sales Operations, Sales, Employee Training, Quality Assurance, Time Management, Coaching, Recruiting, Employee Relations, Leadership Development, Cross-functional Team..., Hiring, Outlook, Call Center Development, Team Management, Conflict Resolution, Interviews, Telecommunications, Employee Engagement, Project Management, Onboarding, Talent Acquisition, Sales Management, Payroll, Organizational..., Vendor Management, Microsoft Office, Networking, Analysis, Account Management, Troubleshooting
Education
Ashford University 2011 — 2012
Orginizational Management
University of Phoenix 2010 — 2011
Buisness Management
Central Piedmont Community College 2008 — 2009
Paralegal Technoligies
University of Cosmetology 1998 — 1999
Cosmetology/Cosmetologist, General
Southeastern Community College 1990 — 1991
Business Administration and Management, General
Kotto IT Solutions May 2010 - Present
iQor November 2011 - July 2012
Computer Care of Goose Creek August 2008 - May 2009
Blades Professional Barbering July 2005 - June 2006
Skills
C, C++, Microsoft Office, Windows, Java, Linux, HTML, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Networking, Computer Hardware, Teamwork, Barbering, Consulting, Public Relations, System Administration, Troubleshooting, Photoshop, Team Leadership, OS X, Analysis, Operating Systems, Network Administration, Software Installation, Public Speaking, Digital Media, Databases, Windows 7, Visio, Outlook, Android, Network Security, TCP/IP, HTML 5, Adobe Creative Suite, JavaScript, Telecommunications
Education
Centura College-North Charleston 2007 — 2009
Associate's degree, Computer NT/IT, 3.63 gpa
Shah Financial Planning Inc. September 2012 - June 2013
CBV Collection Services Ltd September 2010 - August 2012
iQor January 2010 - September 2010
Skills
Program Coordination, Customer Service, Leadership, Strategic Planning, Coaching, Call Centers, Project Management, Credit, Team Leadership, Training, Team Building, Risk Management, Banking, Analysis, Budgets
Education
ELT class at CCS
University of Toronto
Certificate in Project Management, Project Management
Gujarat University 1987 — 1989
Master of Development Communication, Use of media for development of the society, Media & Social change
Gujarat Ayurved University 1981 — 1987
B.A.M.S., Ayurvedic Medicine and Surgery
The Maharaja Sayajirao University of Baroda 1981 — 1985
B.Mus., Dramatics
iQor April 2014 - Present
Adams Keegan, Inc. June 2012 - April 2014
Our House, Inc. September 2003 - June 2012
Target April 2001 - January 2002
SOUTH DELTA ELEMENTARY/AMERICORPS – September 1998 - July 2000
Skills
Windows, Microsoft Office, Troubleshooting, New Hire Orientations, Human Resources, Conflict Resolution, Customer Service, Data Entry, Confidentiality, Office Administration, Time Management, Fax, Outlook, HRIS, Administrative Work, Community Outreach, Phone Etiquette, Phone Skills, People Skills, Filing, PowerPoint, Clerical Skills, Social Skills, Records Management, Spreadsheets, Interviews, Workshop Facilitation, Non-profits, Invoicing, Background Checks, Receptionist Duties, Microsoft Office 2007, Switchboard Operator, Appointment Scheduling, Scanners, Onboarding, Microsoft Word, File Management, Multi-line Phone, Teamwork, Case Managment, Clerical Work, Office Equipment, Access, Microsoft Excel
Education
Baker College Center for Graduate Studies 2012 — 2014
Master of Business Administration (MBA), Human Resources Management
Baker College Center for Graduate Studies 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management
Baker College of Flint 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Computer Information Systems
Baker College of Flint 2008 — 2009
Associate of Business, Computer Information Systems
Hinds Community College
Computer Programming/Computer Repair
Rolling Fork High School
General Studies
iQor August 2011 - Present
Hans Dairy Inc April 2011 - July 2011
HCL March 2010 - March 2011
Convergys October 2007 - February 2010
Convergys March 2004 - October 2007
Convergys India Services June 2001 - 2004
IBM Daksh February 2003 - June 2003
GE Capital International Services April 2000 - April 2001
Skills
Start-ups, Vendor Management, Performance Management, Recruiting, Talent Acquisition, Organizational..., Talent Management, Corporate Training, Training, Ousourcing, Adult Learning..., Management, CRM, Employee Training, Leadership, Human Resources, Operations Management, Team Management, Outsourcing, Soft Skills, Employee Engagement, Training Delivery, Six Sigma, Employee Relations, Call Centers, Business Development, BPO, Project Management
Education
Project Management 2010 — 2011
PMA-CEPM, Project Management
Annamalai University 1995 — 1998
Bachelor's of Commerce, Commerce and Insurance
Welham Boys School 1984 — 1993
meZocliq December 2013 - Present
iQor February 2005 - December 2013
Global Vantedge 2002 - 2006
Skills
Outsourcing, BPO, Call Center, Vendor Management, Call Centers, Operations Management, Service Delivery, Transition Management, Employee Engagement, MIS, Performance Management, Training, Offshoring, Team Management, Leadership, CRM, Customer Experience, Workforce Management, Business Analysis, Business Process..., Process Improvement, Management
Education
Delhi University 1998 — 2001
Bachelor of Commerce (B.Com.)
Insitute of Hotel Management, Lucknow 1998 — 2001
DHMC, Hotel Management
Apeejay School 1995 — 1997
Higher Secondary, Medical
NTT DATA Americas April 2015 - Present
iQor September 2014 - March 2015
Jabil February 2005 - August 2014
Hewlett-Packard May 1992 - July 2005
Skills
Business Analysis, Business Process, Cross-functional Team..., ERP, Business Process..., Forecasting, Lean Manufacturing, Manufacturing, Process Improvement, SAP, SAP ERP, Six Sigma
Education
Indiana Wesleyan University 1995 — 1997
MBA, Business
Ball State University 1988 — 1992
BS, Finance
Kuehne + Nagel April 2015 - Present
Cardinal Health December 2013 - October 2014
Copperstate Restaurant Technologies August 2013 - December 2013
QBE FIRST July 2010 - February 2012
iQor January 2008 - January 2010
Skills
Software, CACS, ACSS, SharePoint, Microsoft Office..., SAP, AutoCAD, Mac OS X, HTML, DOS, Microsoft SQL Server, Oracle SQL, Adobe Creative Suite, NetSuite, SAP CRM, Microsoft CRM, Cacti, Windows NT, Visual Basic, Communication, Contract Negotiation, Team Building, Leadership Development, Pay Close Attention to..., Goal Oriented, Project Management, Operations Management, Forecasting, Logistics Management, Procurement, Problem Solving, Lean Business Processes, Management Consulting, Social Networking, OS X, Networking, Oracle E-Business Suite, AS400 Administration, Lean Operations, Business Analysis, Data Analysis, Analytics, Negotiation, Strategy, Logistics, Entrepreneurship, Change Management, Business Development, Cross-functional Team..., Business Strategy
Education
Arizona State University 2013 — 2015
Master of Science (MS), Global technology development
Arizona State University 2010 — 2013
Bachelor's degree, Operations Management Technology, GPA 3.80/4.00
Newark Memorial High School
Iqor March 2015 - Present
Macy's October 2013 - November 2014
AccuMed Technologies Solutions, Inc. April 2000 - October 2012
Diversified Health Services, Memphis October 1994 - April 2000
Skills
Quality Assurance..., Credit Card/Loan..., Software Documentation, Quality Assurance, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Software Quality..., SDLC, Windows, Troubleshooting, SQL, Customer Service, Training, Process Improvement, Testing
Education
Argosy University Phoenix 2014 — 2016
Bachelor of Business Administration (B.B.A.), Customer Service Support/Call Center/Teleservice Operation
Jones Business College 1966 — 1968
Associate of Arts and Sciences (AAS), Office Automation
Keys Business College - Norfolk, VA 1965 — 1966
IMB Certificate, Data entry
Diamonds International January 2011 - Present
Law Offices of Kenneth L. Kutner June 2009 - August 2009
New York City Law Department September 2008 - December 2008
iQor May 2008 - August 2008
Benjamin N. Cardozo School of Law May 2008 - August 2008
Sylvan Learning October 2006 - July 2007
French-American Chamber of Commerce, Los Angeles September 2006 - May 2007
Skills
Licensing, Research, Intellectual Property, Corporate Law, Legal Writing, Legal Research, Immigration Law, Management
Education
Benjamin N. Cardozo School of Law, Yeshiva University 2007 — 2010
J.D., Intellectual Property Law, Corporate Law
Scripps College 2002 — 2006
B.A., Mathematics, French Studies
Insource Performance Solutions, LLC May 2013 - Present
iQor October 2010 - May 2013
Teleperformance April 2005 - February 2010
Education
Universidad Tecnológica de El Salvador
Abell Pest Control June 2011 - Present
CCLAQ - Chambre de Commerce Latino-américaine du Québec April 2011 - Present
Centre Génération Emploi February 2011 - November 2012
iQor October 2010 - April 2011
Développement économique Longueuil June 2010 - October 2010
Hotel Dann Cartagena June 2007 - January 2008
Cartagena Hilton Hôtels March 2001 - July 2007
Skills
Change Management, Business Strategy, French, Management Consulting, Strategic Planning, Project Management, Entrepreneurship, Public Speaking, Marketing Strategy
Education
Université de Sherbrooke 2010 — 2010
M. adm, Administration
Universidad Tecnológica de Bolívar 2004 — 2004
Diplomado, Aseguramiento de la Calidad ISO 9000
Fundación Universidad de Bogotá 'JorgeTadeo Lozano' 1996 — 2001
BAA, Administration touistique
Ciudad Escolar Comfenalco, CEC 1989 — 1994
Bachiller, Academic
Aon Hewitt September 2012 - Present
Aerotek Professional Service November 2011 - January 2012
ERF Marketing Inc. April 2010 - June 2010
iQor May 2005 - November 2007
Dillards October 2003 - May 2005
University Hospital of Augusta Georgia August 1996 - August 2001
Augusta Richmond County July 1986 - September 1998
DHEC Home Heath September 1997 - January 1998
Skills
Customer Satisfaction, ICD-9, Administrative..., Call Center, Recruiting, Medical Coding, Time Management, Medical Records, Microsoft Office 2007, Accounts Receivable, Employee Relations, CPT, Talent Acquisition, Public Speaking, Teamwork, Management, Call Centers, Leadership, Customer Service, Employee Benefits, Training, Applicant Tracking..., Team Building
Education
Gaston College 2012 — 2012
Certificate, Medical Billing & Office Computers
Urban League of Charlotte NC 2010 — 2010
Professional Adult Empowerment Program, Career Readiness Cerification (CRC)
Aiken Techinical College 1983 — 1986
none, Secreterial Science
Aiken Technical College 1983 — 1986
CBV Collection Services Ltd June 2013 - Present
CBV Collection Services Ltd January 2012 - May 2013
Walmart August 2011 - December 2011
iQor June 2010 - July 2011
Collectcorp September 2009 - May 2010
NCO Financial Systems October 2004 - September 2009
Skills
Credit, Call Center, Customer Service, Call Centers, Operations Management, Credit Cards, Risk Management, Loans, Accounts Receivable, Team Leadership, Finance, Customer Satisfaction, Banking, Process Improvement
Education
Bishop's University 1998 — 2002
B.A., Economics
iQor 2010 - Present
Receivable Management Services (RMS) April 1995 - Present
D&B 1994 - 2002
Education
DeSales University
MBA, Business Administration
Bloomsburg University of Pennsylvania 1990 — 1994
Bachelor of Science, Office Administration
Shutterfly Inc. September 2015 - Present
American Red Cross July 2012 - June 2014
Lash Group August 2011 - October 2011
Aerotek/ Lash Group November 2009 - January 2010
Convergys July 2007 - April 2008
iQor March 2004 - April 2007
Skills
Customer Relations, Microsoft Office, Strategic Planning, Excel, Market Research, PowerPoint
Education
Ashford University 2011 — 2015
Information Technology
Urban League of Central 2000 — 2000
Certificate, Word Processing
Midwood High School 1996 — 1996
High School Diploma
American InterContinental University
Business Administration and Management, General
Wells Fargo February 2014 - Present
iQor March 2011 - August 2012
Super Lake Charts April 2009 - September 2009
US Army October 2003 - December 2006
Skills
Customer Service, Military Experience, Risk Management, Analysis, Landscaping, Guitarist, Firearms, FINRA, Military, Fishing, Hunting, Army, Series 3, Debt Collection, Hedging, FX Hedging, Futures, Commodity Risk..., CTA
Education
Augsburg College 2012 — 2013
Bachelor of Arts (B.A.), Finance, 3.843
Normandale Community College 2008 — 2010
EPHS
Time Warner Cable May 2015 - Present
Time Warner Cable June 2014 - Present
Time Warner Cable June 2014 - Present
iQor October 2008 - March 2014
Convergys 2006 - 2008
Container Graphics Corp 1996 - 2005
Skills
Workforce Management, Call Centers, Outsourcing, Vendor Management, Customer Satisfaction, Operations Management, Service Delivery, Process Improvement, Performance Management, Customer Experience, Team Management, Credit, Customer Retention
Education
Brookdale Community College 1986 — 1989
Associate of Applied Science, Drafting & Design
Florida Institute of Technology 1985 — 1986
Space Sciences
iQor August 2010 - Present
Panera Bread September 2007 - June 2010
Convergys February 2004 - June 2007
Skills
Word, PowerPoint, Access, Excel, Healthcare, Typing, 10 Key, Customer Service, Supervisory Skills, Call Center, Training & Development, Hospitality, Personal Development, People Skills, Soft Skills, Interviewing, Quality Assurance, Cash Handling, Punctual, Independent, Self Starter, Quickbooks, Fast Learner, Leadership Development
Education
Kaplan College-Charlotte 2010 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management
ECMC June 2012 - Present
iQor August 2011 - June 2012
IC Systems December 2005 - May 2011
Skills
Call Center, BPO, Workforce Management, Telemarketing, Customer Satisfaction, Outsourcing, Call Center Development, Customer Experience, Contact Centers, Talent Acquisition, Customer Service, Recruiting, Performance Management, Team Management, Vendor Management, Operations Management, Secondary Research, Customer Retention, Employee Relations, Technical Support, Call Centers
Education
Metropolitan State University 2012 — 2017
Bachelor’s Degree, History
Brown College 2000 — 2001
Associate of Arts (A.A.), Radio and Television
Gustavus Adolphus College 1999 — 2000
GE Capital December 2009 - Present
Volt Technical Resources October 2008 - January 2009
iQor April 2006 - October 2007
Albertsons July 2004 - October 2005
Skills
Call Center, Customer Satisfaction, Customer Retention, Technical Support, Customer Experience, Help Desk Support, Customer Service, New Hire Training
Education
Arizona State University, W. P. Carey School of Business 2009 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Chandler/Gilbert Community College 2005 — 2009
Associate's degree, Business/Commerce, General
iQor August 2012 - Present
CCI March 2012 - July 2012
APAC Customer Services September 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Communication, Multi-line Phone, Answering Phones, Problem Solving, Finance, Payment Systems, Multi Tasking, Customer Satisfaction, Exceptional Listener, Resolving Issues
Education
Brookline College-Tucson 2010 — 2011
Bachelor of Applied Science (BASc), Medical/Clinical Assistant
Florida State University 1982 — 1984
None, Business Administration and Management, General
MobileNet Services June 2014 - Present
United States Postal Service July 2013 - September 2013
iQor April 2013 - August 2013
ADPI Intermedix 2010 - 2011
JCPenney August 2008 - March 2009
The Home Depot May 2008 - August 2008
jcpenney September 2007 - December 2007
Teleperformance January 2007 - August 2007
Safelite AutoGlass March 2006 - December 2006
Skills
Customer Service, Administrative..., Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Medical Billing, Medical Terminology, Call Center, Customer Satisfaction, Medical Coding, CPT, HIPAA, 10 Key, Troubleshooting, Fax, Office Equipment, Clerical Skills, Appointment Scheduling, ICD-9, Microsoft Excel, Outlook, Call Centers, Telephone Skills, Invoicing
Education
Per Scholas 2012 — 2012
Technical Degree, Information Technology
American School of Technology 2009 — 2010
Technical degree, Medical Office Assistant/Specialist
College of Mount St. Joseph 2005 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
iQor June 2006 - Present
Skills
Coding Experience, Medical Billing, Medical Assisting, Appeals, Refunds, Triage
Education
Everest Institute-Greenspoint 2005 — 2006
CBCS, BILLING AND CODING SPECIALIST
Delgado Community College 1995 — 1997
Associate's degree, Physical Therapy/Therapist
Living Community Worship Center January 2010 - Present
Iqor October 2009 - July 2011
GM Onstar June 2006 - February 2010
Skills
Data Entry
Education
Carver Career Center 1994 — 1996
Cosmetology/Cosmetologist, General
Granby High School 1984 — 1989
iqor July 2012 - Present
Skills
friendship, reading,...
Education
Arizona College of Allied Health 2010 — 2011
phlebotomy certificate
chicago vocational high school 1985 — 1989
high school diploma
iQor October 2012 - Present
Health Choice One April 2012 - September 2012
Education
Sanford-Brown College-Phoenix 2011 — 2011
Medical/Clinical Assistant
North Texas Tollway Authority June 2015 - Present
iQor July 2013 - May 2015
Microsoft February 2013 - May 2013
Microsoft November 2012 - February 2013
Skills
Microsoft Office, Microsoft CRM, Visual Communication, Photoshop, Illustrator, InDesign, Customer Service, Escalation, Escalation Resolution, Fraud, Identity Theft, Call Centers, CRM
Education
Brookhaven Community College 2005 — 2013
Associate of Arts (A.A.)
iQor 2011 - 2013
cleavens protectin services January 2010 - February 2011
PRC, LLC May 2006 - December 2009
Skills
stong customer service..., outstanding..., ability to learn quickly, motivated and hard..., competent at multi..., proficient in leadership, typing speed 50 wpm, skillfull in decision...
Education
ATI College of Health 2011 — 2012
medical assisting
miramar high school 2002 — 2006
hs diploma, General Studies
Iqor August 2012 - Present
Touchstone Energy June 1991 - July 2000
Education
University of Phoenix 1988 — 2000
Master of Business Administration (MBA), Global Management
Arizona State University 1975 — 1976
iQor December 2014 - June 2015
Piedmont Pharmacy February 2013 - November 2013
Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Pharmaceutical Industry, Microsoft Excel, Sales, Public Speaking
Education
Kaplan College-Charlotte 2015 — 2016
Medical Assistant
Harding University High School 2009 — 2013
Diploma
iQor October 2014 - Present
Convergys August 2013 - January 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Process Improvement, Training, Team Building, Team Management, Operations Management
Education
Broward College 2014 — 2016
Associate of Arts (A.A.), Journalism
iQor July 2007 - November 2010
Home Health Care, Inc June 2006 - May 2007
All Cities Mortgage and Financial January 2002 - August 2003
Domino's July 1998 - August 2000
Skills
Customer Service, Collections
Education
University of Minnesota-Twin Cities 2015 — 2017
Animal Sciences
Anoka Ramsey Community College 2013 — 2015
Associate of Arts (AA), General Studies