iQor Company

Industry: Business process outsourcing company

Description

iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia. Headquarters: St. Petersburg, Florida, United States CFO: David Kaminsky Number of employees: 40,000 Brands: iQor and QeyMetrics Subsidiaries: Allied Interstate, LLC, Cyber City Teleservices, Ltd., Parent organization: HGGC

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iQor Employees

Employee
Years
Job
Industry
Derek Bowman Derek Bowman Toronto, Canada Area Details
Derek Bowman's iQor Experience July 2006 - February 2008
Job Business Risk Control Coordinator at CITI Collections Canada
Industry Financial Services
Experience
CITI Collections Canada   August 2011 - Present
CITI Cards Canada  February 2008 - August 2011
iQor   July 2006 - February 2008

Skills
Call Center, Employee Training, Coaching, Team Leadership, Credit, Vendor Management, Customer Service, Business Analysis, Call Centers, Inventory Management, Process Improvement, Training Delivery, Credit Risk, Time Management, Credit Cards, Performance Management, Risk Management, Banking, Policy, Relationship Management

Education
Loyalist College   1999 — 2001
Diploma, Computer Programmer / Systems Analyst

Brock University   1995 — 1999
B.A., Psychology

Alliance Francaise

Berdetta Hodge Berdetta Hodge Tempe, Arizona Details
Berdetta Hodge's iQor Experience September 2011 - Present
Job Assisted Vice President at iQor
Industry Outsourcing/Offshoring
Experience
Target Recruitment & HR Solutions   June 2013 - Present
iQor   September 2011 - Present
Sears Holdings Corporation  December 2005 - September 2011
CST  August 2001 - December 2005

Skills
Training Management, Coaching, Management, Sales, Community Outreach, Customer Satisfaction, Customer Service, Event Planning, Leadership, Nonprofits, Public Relations, Public Speaking, Research, Strategic Planning, Team Building, Training

Education
Arizona State University   1994 — 2017
Business Administration and Management, General

South Mountain Community College

Nicole Giver Nicole Giver Mesa, Arizona Details
Nicole Giver's iQor Experience March 2014 - July 2014
Job ASU
Industry Writing and Editing
Experience
Arizona School Boards Association  February 2015 - Present
McKesson  July 2014 - February 2015
iQor   March 2014 - July 2014
Arizona Sports League Kickball   November 2013 - January 2014
Arizona State University  August 2013 - December 2013
Arizona State University  August 2009 - December 2013
Collaborative Institutional Training Initiative (CITI)   September 2013 - September 2013
Arizona State University  January 2013 - April 2013

Skills
Linguistics, TESOL, Public Speaking, Academic Tutoring, American Sign Language, Peer Tutoring, Phonetics, Old English, Deaf Culture, On-air Announcing, Sales, Dog Walking, Dog Grooming, Dogs, Shakespeare, Lesson Planning, Applied Linguistics, Collections, CITI Research Training, Speech and Hearing..., Teachers Aid, Dog Handling, Customer Service, Microsoft Word, Social Media, PowerPoint, Microsoft Excel, Editing, Event Planning, Research

Education
Arizona State University   2009 — 2013
Bachelor of Arts (BA), English Linguistics

Bourgade Catholic High School   2005 — 2009
General High School Diploma, Required Coursework, 9th-12th grade

Henry Colón, MBA, SPHR, SHRM-SCP Henry Colón, MBA, SPHR, SHRM-SCP West Palm Beach, Florida Area Details
Henry Colón, MBA, SPHR, SHRM-SCP's iQor Experience January 2007 - July 2008
Job Principal HR, OD, HCM/ERP & Change Management Consultant, Organizational & Business Transformationalist
Industry Management Consulting
Experience
Lighthouse Consulting  March 2014 - Present
TBC Corporation  May 2013 - December 2013
Economos Properties  October 2010 - January 2013
Neco Foods / Atlantis Foods   August 2005 - September 2010
iQor   January 2007 - July 2008
Heritage Creations  July 2003 - July 2005
Ameri-First Enterprises Corporation   September 2001 - March 2003
Covenant Life   September 1995 - August 2001
AlliedSignal Aerospace Company (now Honeywell International)   July 1989 - September 1995

Skills
Employee Relations, Talent Management, Human Resources, Deferred Compensation, Leadership, Performance Management, HRIS, Management, Recruiting, Succession Planning, Personnel Management, Policy, Benefits Administration, Training, Organizational..., Organizational Design, Employee Benefits, New Hire Orientations, Nonprofits, Labor Relations, Leadership Development, Human Resource..., Career Development, Business Strategy, Budgets, Non-profits, Governmental Affairs, Legislation, Legislative Relations, Employment Legislation, Legislative Policy, Health & Safety..., Legislative Issues, Federal Law, State Laws, Immigration Law, Immigration Policy, Employment-based...

Education
Lynn University
Master of Business Administration (MBA), Financial Valuation and Investment Management

Trinity International University
BA, Human Resources Management

Broward College
AS, Electronics Engineering Technology

Heather Foote Heather Foote Greater Minneapolis-St. Paul Area Details
Heather Foote's iQor Experience July 2014 - Present
Job Senior Account Manager
Industry Financial Services
Experience
iQor   July 2014 - Present
Northland Group  March 2013 - April 2014
DaVita  January 2008 - July 2011
NRI  March 2006 - January 2008

Skills
Psychology, Sales, Sales Management, Marketing, Internet Strategy, Healthcare, Peritoneal Dialysis, CRM, Customer Service, Customer Retention, Business Process..., Banking, Credit, Training, Telecommunications, Team Building, Public Speaking, PowerPoint, Data Analysis, Fundraising, B2B, Direct Sales

Education
Bethel University   2009 — 2014
Applied Psychology

Paul Abeyta Paul Abeyta Portland, Oregon Details
Paul Abeyta's iQor Experience July 2008 - February 2011
Job SolvOne
Industry Telecommunications
Experience
SolvOne  April 2015 - July 2015
24-7 Intouch  March 2012 - September 2014
RMS, an iQor Company  February 2011 - March 2012
iQor   July 2008 - February 2011
StarTek  January 2003 - June 2008

Skills
Call Center, Customer Satisfaction, Training, BPO, Performance Management, Customer Experience, Call Centers, Employee Relations, Training Delivery, Workforce Management, Contact Centers, Technical Support, Time Management, Team Management, Data Entry, Coaching, Customer Service, Leadership, Team Leadership

Education
Adams State College
BA, History

University of Northern Colorado
European History

Laureen Kickham Laureen Kickham Charlotte, North Carolina Area Details
Laureen Kickham's iQor Experience May 2008 - June 2011
Job Pro Bono Paralegal at Legal Services of Southern Piedmont
Industry Legal Services
Experience
Legal Services of Southern Piedmont  May 2012 - Present
Legal Services of Southern Piedmont  October 2011 - May 2012
iQor   May 2008 - June 2011
Dollar General  April 2006 - July 2007
Bojangles  August 2004 - October 2006
Construction Waste Services   September 1999 - August 2003

Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Legal Writing, Microsoft Office, Outlook, Research, Public Speaking, Data Entry, Legal Research, Time Management, Office Management, Administrative..., Customer Satisfaction, Westlaw

Education
Central Piedmont Community College   2009 — 2012
AAS, Paralegal Technology

American University   1983 — 1984

Ananda Janowiak, MBA Ananda Janowiak, MBA Tampa/St. Petersburg, Florida Area Details
Ananda Janowiak, MBA's iQor Experience September 2014 - Present
Job Senior Executive Recruiter at iQor
Industry Staffing and Recruiting
Experience
iQor   September 2014 - Present
Kforce  March 2013 - September 2014
Kforce  January 2013 - March 2013
Kforce Inc.  June 2011 - January 2013
Kforce Technical Staffing  April 2011 - July 2011
Kforce Inc.  January 2011 - April 2011
Kforce Inc.  September 2010 - January 2011
Kforce Technology Staffing  June 2010 - August 2010
GrillSmith Restaurants  March 2007 - June 2010
Jenkins Real Estate & Rentals   March 2006 - February 2007

Skills
Employee Training, Applicant Tracking..., Technical Recruiting, Customer Retention, Staffing Services, Cold Calling, Internet Recruiting, Healthcare, Temporary Placement, Talent Acquisition, Training, Recruiting, Interviews, Talent Management, Contract Recruitment, Sourcing, Program Management, Sales, Benefits Negotiation, Permanent Placement, College Recruiting, Leadership, Screening, Executive Search, Onboarding, Human Resources, Screening Resumes, Employee Relations, Vendor Management, Staff Augmentation, Resume Writing, Hiring, Temporary Staffing, Management, Taleo, Employee Benefits, Consulting, IT Recruitment, Career Development, Job Fairs, Boolean Searching, Interview Preparation, New Hire Orientations, PeopleSoft, Recruitment Advertising, Candidate Generation, Employer Branding, Full-life Cycle..., Corporate Recruiting, Building Relationships

Education
Saint Leo University
Masters, Business Administration

Appalachian State University
BA, English Major with Concentration in Technical Writing, Anthropology Minor

Watauga High School

Akilah Harris Akilah Harris Phoenix, Arizona Area Details
Akilah Harris's iQor Experience September 2013 - September 2014
Job Google AdWords Agency Specialist at Revana
Industry Telecommunications
Experience
Revana  April 2015 - Present
GM Financial  September 2014 - March 2015
iQor   September 2013 - September 2014
BCBGMAXAZRIAGROUP  March 2013 - April 2014

Skills
Visual Merchandising, Merchandising, Retail Sales, Store Operations, Big Box, New Store Openings, Cashiering, Shrinkage, New Store Development, Fashion, Apparel, Assortment, Inventory Management, Merchandise Planning, Inventory Control, Sales, Loss Prevention, Window Displays, Styling, Driving Results, Store Management, Cash Register, Hiring, Associate Development, Customer Satisfaction, Customer Experience, Inventory, Telephone Skills, Product Knowledge, Employee Training, Shoes, Time Management, Clienteling, Mannequin Styling, Merchandise, Department Stores, POS, Footwear, Phone Etiquette

Education
Art Institute of Phoenix   2013 — 2016
Bachelor of Arts (B.A.), Graphic Design, sophmore

Tempe High School   2008 — 2011
High School Diploma, General Studies

Gary Cole Gary Cole Greater Boston Area Details
Gary Cole's iQor Experience June 2014 - Present
Job Executive Vice President
Industry Information Technology and Services
Experience
Community Housing Concepts   January 2015 - Present
iQor   June 2014 - Present
Tata Consultancy Services  May 2012 - June 2014
Xerox Global Services  January 2009 - January 2013
UST Global  January 2006 - January 2009
CSC  May 2002 - January 2006
Lante  March 2000 - May 2002
IBM Global Business Services  May 1995 - March 2000
Welch's  1993 - 1995

Skills
IT Outsourcing, Executive Management, BPO, Management, Leadership, P&L Management, Outsourcing, IT Strategy, Leadership Development, Vendor Management, Program Management, Professional Services

Education
University of Denver   1998 — 1999
Master in Telecommunications, Telecommunications

Arizona State University - W. P. Carey School of Business   1995 — 1996
MBA, Services Marketing

Western Michigan University - Haworth College of Business   1989 — 1993
BBA, Operations Management

Katherine Mitchem Katherine Mitchem Tempe, Arizona Details
Katherine Mitchem's iQor Experience April 2011 - December 2011
Job Retail Installation Specialist at Sears Holdings Corporation
Industry Retail
Experience
Sears Holdings Corporation  January 2013 - Present
Sears Holdings Corporation  2012 - Present
America Reads/ American Counts   January 2010 - May 2012
iQor   April 2011 - December 2011
Arizona State University  May 2011 - August 2011
Arizona State University  January 2010 - May 2011

Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Filing, Outlook, Telephone Skills, Time Management, Data Entry, Critical Thinking, Self-starter, Determination, Team-oriented

Education
Arizona State University   2008 — 2012
Bachelor of Science (B.S.), Criminal Justice

Bobby Anderson Bobby Anderson Parsippany, New Jersey Details
Bobby Anderson's iQor Experience February 2015 - Present
Job VP, Infrastructure
Industry Information Technology and Services
Experience
iQor   February 2015 - Present
Computer Design & Integration   September 2010 - February 2015
Louis J Kennedy Trucking   October 2001 - May 2009

Skills
Disaster Recovery, Windows Server, Active Directory, Microsoft Exchange, Microsoft Lync, Cisco UCS, vBlock, VMware, Virtualization, Data Center, Cloud Computing, High Availability, Microsoft Technologies, Cisco Technologies, SCCM, VMware Infrastructure, SAN, Storage Area Networks, VMware ESX, VMware vSphere, vSphere, EMC Storage

Education
Anthem Institute-Parsippany   2009 — 2010
Networking and Security

Nancy Hof Nancy Hof Greater Atlanta Area Details
Nancy Hof's iQor Experience 2005 - 2007
Job Founder and Co Owner Your Right Hand
Industry Consumer Services
Experience
Your Right Hand   June 2015 - Present
HofCorp   June 2014 - June 2015
Campus Management Corp  March 2007 - February 2009
iQor   2005 - 2007
Willis  2001 - 2004
Kemper Insurance  2000 - 2001
Reliance Insurance  1998 - 2000
Reliance Insurance  1996 - 1998
Reliance Insurance  1991 - 1996

Skills
Direct Sales, Team Building, Networking, Small Business, Leadership, Customer Service, Account Management, Strategy, Management, Business Strategy, Public Speaking, Direct Marketing, New Business Development, Microsoft Office, Sales, Finance, PowerPoint, Strategic Planning, Marketing, QuickBooks, Sales Management, Microsoft Excel, Property & Casualty..., Claims Management, Key Account..., Roadshows, Expos, Presentation Design, Client Presentation, RFP, Work At Home, Home Based Business

Education
Boston University   1986 — 1990
Bachelor of Business Administration (B.B.A.), Finance, General

Johnna Keever Johnna Keever Pueblo, Colorado Details
Johnna Keever's iQor Experience August 2013 - January 2015
Job Iqor at iQor
Industry Consumer Services
Experience
Lifetouch Portrait Studios  July 2013 - Present
iQor   August 2013 - January 2015
Ross Stores, Inc.   May 2013 - August 2013
Domino's Pizza Enterprises Limited  February 2012 - April 2013
Merritt Family Law, PC   February 2012 - October 2012

Skills
Communications, Customer Service, Sales, Cashiering, Computer Proficiency, Research, Restaurants

Education
Adams State College   2007 — 2012
Associate of Arts (A.A.), Political Science and Government

General Education Department   2005 — 2005
General Education Diploma

Sarah Judd Sarah Judd Sandia Park, New Mexico Details
Sarah Judd's iQor Experience January 2010 - May 2010
Job Photographer
Industry Photography
Experience
Judd's Eye Photography   August 2002 - Present
MHC Culinary Group  January 2012 - January 2014
Common Roots Catering  October 2010 - October 2011
Lifetouch Portraits  July 2010 - November 2010
iQor   January 2010 - May 2010
Target  August 2009 - November 2009
TGI Fridays  May 2008 - June 2009
Flash! Digital Portrait Studio   July 2007 - May 2008

Skills
Photography, Photoshop, Nikon, Apple, PC, Lightroom, Lighting, Black & White, film processing, Wet Lab, Portraits, High-end Retouching, Film, Fine Art, Image Editing, Digital Photography, Studio Lighting

Education
Brooks Institute of Photography   2005 — 2007

Minnesota State University, Moorhead   2002 — 2005

Eden Prairie High School   1998 — 2002
High School Diploma, General Studies

Adam Cost Adam Cost Mesa, Arizona Details
Adam Cost's iQor Experience January 2009 - January 2011
Job Marketing/Advertising at Financial Media Corp
Industry Financial Services
Experience
Financial Media Corp   July 2014 - Present
ContentLEAD  June 2013 - July 2014
VoIP Innovations  May 2012 - June 2013
MDS Communications Corporation  January 2011 - January 2012
iQor   January 2009 - January 2011
Smart Guys Computing   February 2008 - January 2009
Fry's Food and Drug  January 2007 - August 2007
Stryker  May 2003 - January 2007

Skills
Lead Generation, SEO, Telecommunications, Social Media Marketing, VoIP, Content Marketing, Social Media, MPLS, SIP Trunking, Direct Sales, Business Development, Marketing, Sales, Facebook, Account Management, Strategic Financial..., Stocks, Futures Trading, Trading, Trading Systems, Bonds, Day Trading, FX Options, FX trading

Education
Arizona State University

Desert Vista High School

Brett Caldwell Brett Caldwell Chandler, Arizona Details
Brett Caldwell's iQor Experience May 2011 - January 2012
Job Graduate from Arizona State University
Industry Animation
Experience
Spectrum Digital   May 2013 - Present
Arizona State University  January 2014 - December 2014
Brunswick Corporation  March 2013 - December 2013
Walmart  February 2012 - January 2013
iQor   May 2011 - January 2012
Harkins Theatres  October 2007 - January 2011

Skills
Graphic Design, Digital Art, Animation, Maya, Premiere, Illustrator, 3D Modeling, After Effects, Mac, Flash, Adobe Creative Suite

Education
Arizona State University   2011 — 2014
Bachelor of Arts (B.A.), Digital Culture

Mesa Community College   2007 — 2011
Associate of Arts (AA), General Studies

Chandler High School   2003 — 2007
High School, General Studies

Dawn MacQueen Dawn MacQueen Depew, New York Details
Dawn MacQueen's iQor Experience July 2007 - December 2010
Job Customer Care Agent at Yahoo
Industry Human Resources
Experience
Yahoo  August 2013 - Present
Greystone Alliance   January 2013 - August 2013
Snelling Staffing  August 2012 - December 2012
Upstate New York Transplant Services (UNYTS)   January 2012 - April 2012
Windham Professionals  January 2010 - February 2012
iQor   July 2007 - December 2010
American Greetings  February 2003 - November 2006

Skills
Interviewed, hired, and..., Excellent management..., Processed shipping and..., Developed employee..., Submitted payroll for..., Attended Career Fair to..., Payroll, Interviews, Human Resources, Recruiting, Customer Service, Sales, Account Management, Public Relations

Education
Bryant and Stratton College-Southtowns   2012 — 2013
Bachelors Degree in Business Concentration in Human Resources, Business Administration and Management, General

Bryant & Stratton College - Southtowns   2010 — 2012
Associate of Science (AS), Business Administration and Management, General

CJ Peden CJ Peden New York, New York Details
CJ Peden's iQor Experience February 2013 - Present
Job Large System Designer / AWS Administrator
Industry Information Technology and Services
Experience
iQor   February 2013 - Present
IBM  August 2007 - January 2013
Digital Pen Systems   October 2005 - August 2007
Hewlett Packard  May 2001 - December 2005
Lavastorm  1999 - 2001

Skills
Big Data, Logistics, Product Design, Enterprise Software, Technology Solutions, SaaS, Cloud Computing, Data Warehousing, Solution Architecture, Pre-sales, Storage, Business Intelligence, Enterprise Architecture, Virtualization, Java Enterprise Edition, Software Development, Unix, Agile Methodologies, Analytics, Databases, Integration, Netezza, Professional Services, Scalability

Education
Boston University   1996 — 2003

Another Course to College   1994 — 1996

monique howard monique howard Minneapolis, Minnesota Details
monique howard's iQor Experience January 2007 - January 2008
Job Billing Specialist at Orthology Inc
Industry Sports
Experience
Orthology Inc  August 2015 - Present
Hill-Rom  April 2014 - July 2015
McKesson Gold   May 2013 - August 2013
BioMedix  March 2012 - March 2013
Bioscirp   February 2008 - March 2012
IQOR   January 2007 - January 2008
Brown College  April 2003 - October 2004

Skills
Independent work, Secondary billing paper..., Secondary billing to..., CPT code conversion, UNDERSTAND MEDICARE EOB, EDI, EMR, CPT, Outlook, ICD-9, Medicaid, Independent Contractors, Managed Care, Medicare Part D, Pharmacy Benefit..., Medicare, Medical Billing, Healthcare, Medical Coding, EHR, HIPAA, Medical Terminology, Software Documentation, Accounts Receivable, ICD-9-CM, Invoicing, Insurance, Provider Relations, Process Improvement, Data Entry, Credentialing, Medical Devices, Medicaid Managed Care, Revenue Cycle, Medicare/Medicaid..., Medical Records

Education
Brown College   2003 — 2004
Associate's degree, Medical Office Management/Administration

Brown College-Brooklyn Center
Associate of Arts and Sciences (AAS)

Jessica Hamers Jessica Hamers Minneapolis, Minnesota Details
Jessica Hamers's iQor Experience December 2001 - Present
Job Financial Services Professional
Industry Financial Services
Experience
iQor   December 2001 - Present
Financial Recovery Services  2011 - 2012
Department of Corrections Minnesota   July 2008 - December 2010
Mesaba Airlines  September 2004 - October 2006
Northwestern Travel Management  January 2001 - July 2002

Skills
Assertiveness, Competitive Analysis, Highly detail oriented, Highly motivated..., Integrity, Tactfulness, Tollerant, Tough, Open-mindedness, Result Oriented

Education
Anoka Ramsey Community College   2010 — 2013
Bachelor of Arts (B.A.), Community Psychology

North Hennepin Community College   2004 — 2005
Microsoft Office Specialization Certification, Office Management and Supervision

The Travel Academy   1999 — 2000
Associates Travel Certification, Tourism and Travel Services Management, A

Latosha Greer Latosha Greer Richardson, Texas Details
Latosha Greer's iQor Experience 2010 - 2012
Job null Professional
Industry Outsourcing/Offshoring
Experience
iQor   2010 - 2012
Greyhound Lines, Inc.   February 2008 - April 2008

Skills
Microsoft word, Typing, Ten Key, 10 Key, Numeric Filing, Email Etiquette, Adding Machine, Office Equipment..., Grasp New Concepts..., Handle Multiple..., Highly Organized &..., Written & Verbal..., Relationship-building..., Build Trust, Long-term Customer...

Education
Ashford University   2013 — 2015
Bachelor of Science (BS), Accounting

UTD   2008 — 2010
BS, Accounting

Richland Community College   2001 — 2005
AS, Accounting

Tranisha Brown Tranisha Brown Charleston, South Carolina Area Details
Tranisha Brown's iQor Experience February 2011 - September 2011
Job
Industry Health, Wellness and Fitness
Experience
iQor   February 2011 - September 2011

Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Windows

Education
Southeastern Institute-Charleston   2012 — 2013
Massage Therapy/Therapeutic Massage

Chiquita O. Chiquita O. North Charleston, South Carolina Details
Chiquita O.'s iQor Experience February 2007 - April 2009
Job Centura CollegeNorth Charleston S.C. Graduate
Industry Hospital & Health Care
Experience
Unemployed Certified Medical Assistant   May 2012 - Present
Centura College  2011 - 2012
Iqor   February 2007 - April 2009

Skills
Fully Bilingual..., Urinalysis experienced, Specimen collection for..., A1c Testing Experienced, Ekg Testing, Phlebotomy, Triaging, Charting, Numeric Filing, Electronic Filing, PMR, Minor Surgery Assisting, Centrifuge, Patient callbacks for..., Cpr Certified, first aid certified, Certified Medical..., Pap smear processing

Education
Centura College-North Charleston   2011 — 2012
Certified Medical Assistant, Medical/Clinical Assistant

Greenwood High School   2006 — 2006
Ged, Diploma

Christopher DuBeau Christopher DuBeau Charleston, South Carolina Area Details
Christopher DuBeau's iQor Experience January 2012 - Present
Job Operations Manager at iQor
Industry Accounting
Experience
iQor   January 2012 - Present
JK Harris & Company  April 2005 - January 2012

Skills
PostgreSQL, Microsoft Office, SQL, Financial Analysis, Microsoft Excel, Microsoft Word, Accounting, Management, Team Building, Leadership, PowerPoint, Analysis, Strategic Planning, Access, Business Analysis, Data Analysis, Process Improvement, System Administration, Tax, Tax Preparation

Education
Anderson University (SC)   1998 — 1999

Gardner-Webb University   1997 — 1998

Martin Lehtio Martin Lehtio Miami/Fort Lauderdale Area Details
Martin Lehtio's iQor Experience March 2012 - Present
Job EVP & General Manager Telecommunications at iQor
Industry Outsourcing/Offshoring
Experience
iQor   March 2012 - Present
IRT  May 1999 - March 2012
Interactive Response Technologies  1999 - March 2012
Precision Response Corporation  1996 - 1998
Ryder System  1986 - 1997
Ryder  1986 - 1996

Skills
Call Centers, Outsourcing, BPO, Call Center, Customer Experience, Workforce Management, Operations Management, Vendor Management, Management, Customer Retention, Information Technology, Strategic Communications, Logistics Management, Supply Chain Management, Knowledge Sharing, Internal Communications, Mobile Technology, Knowledge Management, Contact Centers, Logistics, Best Practices, Reverse Logistics, Reverse Engineering, CRM, Cross-functional Team..., Business Process..., Process Improvement, Leadership, Account Management, Performance Management, Customer Satisfaction, Inbound Marketing, Business Analysis, Team Building, Avaya, Call Center Development, Team Leadership, Telecommunications, Program Management, Strategy, Strategic Planning, Change Management, Microsoft Word, Start-ups, Project Management, Lead Generation

Education
Barry University

Sharon Omolu Sharon Omolu Rock Hill, South Carolina Details
Sharon Omolu's iQor Experience February 2014 - Present
Job Resolution Supervisor at iQor
Industry Telecommunications
Experience
iQor   February 2014 - Present
Sprint Nextel  November 2008 - February 2014
AT&T Atlantic   March 1996 - May 2008

Skills
Telecommunications, Wireless, Call Centers, Vendor Management, Mobile Devices, Process Improvement, Sales

Education
York Tech

Sade Simmons Sade Simmons Pineville, South Carolina Details
Sade Simmons's iQor Experience January 2008 - July 2008
Job Student at Virginia College in Charleston
Industry Financial Services
Experience
NCO Group  June 2011 - November 2011
Department of Social Services  August 2010 - May 2011
iQor   January 2008 - July 2008

Education
Virginia College in Charleston   2013 — 2014

Trident Technical College   2009 — 2011
Associate of Science (A.S.), Human Services, General, 3.0

Norm Merritt Norm Merritt Greater New York City Area Details
Norm Merritt's iQor Experience January 2012 - December 2013
Job CEO and President at ShopKeep
Industry Executive Office
Experience
ShopKeep  May 2014 - Present
iQor   January 2012 - December 2013
iQor   2004 - 2011
MortgageIT  2002 - 2004
Skillgames (portfolio of Walker Digital)   1999 - 2002
Universal Studios Florida  1997 - 1999
The Walt Disney Company  1989 - 1997
Quality Systems, Inc.   June 1988 - August 1989
D.A. Porter Advertising   1986 - 1988
Arthur Andersen  1984 - 1986

Skills
Mergers & Acquisitions, Due Diligence, Strategy, Leadership, Integration, Process Improvement, Private Equity, Executive Management, CEO Leadership, Outsourcing, LBO, Turnaround Experience, Financial Modeling, Finance, Business Development, Project Planning, Accounting, Business Planning, Entrepreneurship, Strategic Partnerships, Risk Management, CEOs, Management, Analytics

Education
Harvard Business School   1986 — 1988
Master of Business Administration (M.B.A.), Finance, General

Brigham Young University   1978 — 1984
BS, Accounting

Antoinette Oakley Antoinette Oakley Houston, Texas Details
Antoinette Oakley's iQor Experience November 2013 - April 2014
Job Attended Northwest Educational Center
Industry
Experience
iQor   November 2013 - April 2014
C&P pharmacy Inc   August 2013 - October 2013
Walmart  July 2012 - March 2013
TMD Temporaries  July 2011 - November 2012

Skills
•Excellent telephone..., •HIPAA trained, •Extensive Medical and..., •Strong background in..., •Medical and..., •Prepare medication,..., •Efficient and accurate, •Excellent Customer..., •Preparing Insurance..., •Prescription Filing, •Receive and verifying..., •Price and fill..., •Obtain approval,..., •Provide support as..., •Inventory Quality..., •Currently reviewing..., Sales, Microsoft Word, Customer Service, Pharmacy

Education
Northwest Educational Center   2013 — 2013

Mariaruth albania Mariaruth albania Kitchener, Canada Area Details
Mariaruth albania's iQor Experience June 2014 - Present
Job Assistant Vice President (AVP) at iQor
Industry Outsourcing/Offshoring
Experience
iQor   June 2014 - Present
iQor   April 2014 - Present
iQor   April 2013 - March 2014
iQor   July 2010 - February 2013
iQor   September 2009 - June 2010

Skills
Call Centers, BPO, Workforce Management, Telemarketing, Contact Centers, Call Center Development, Customer Experience, Customer Satisfaction, Secondary Research, Soft Skills, Customer Retention, Outsourcing, Customer Support, CRM, Troubleshooting, Inbound Marketing, Teamwork, Customer Service

Education
Pampanga Agricultural College   2012 — 2013
Bachelor of Education (B.Ed.), English Language and Literature, General

Pampanga State Agricultural University   2012 — 2013
Bachelor of Education (BEd)

Asian institute of Science and Technology   2006 — 2008
Associate's Degree, Computer Science

Bronwyn Janzen Bronwyn Janzen Minneapolis, Minnesota Details
Bronwyn Janzen's iQor Experience October 2012 - February 2013
Job Customer Service Professional
Industry Public Relations and Communications
Experience
iQor   October 2012 - February 2013
NCO Group  July 2012 - October 2012
Teleperformance  December 2008 - May 2009
Ameriprise Financial Services, Inc.   October 2005 - May 2009

Skills
PowerPoint, Microsoft Word, Multi Tasking, Customer Service, Customer Satisfaction, Radio Broadcasting, Telephone Skills, Leadership, Cashiering, Call Centers, Time Management, Social Networking, Data Entry, Lotus Notes, Customer Retention, Outlook, Customer Experience, Troubleshooting, Teamwork, Team Building, Process Improvement, Retail, Windows, Microsoft Office

Education
Weber State University   2009 — 2014

Brown College   1988 — 1990
Bachelor of Science (BS), Radio and Television Broadcasting Technology/Technician

Justin Atkinson Justin Atkinson Hollywood, Florida Details
Justin Atkinson's iQor Experience January 2012 - Present
Job Customer Service Representative at iQor
Industry Consumer Services
Experience
iQor   January 2012 - Present
Macy's  October 2010 - January 2012
Anthony's Pizza  November 2009 - May 2010

Skills
Microsoft Office, Windows, Mac, Customer Service, Networking, Cash Register, Troubleshooting, Windows 7, Computer Hardware, Outlook, Selling, Call Centers, Customer Satisfaction, Microsoft Word, PowerPoint, Technical Support, Social Networking, Facebook, Social Media

Education
Broward College   2011 — 2016
Still In School, Computer and Information Sciences and Support Services

Cypress Creek High School   2004 — 2008
High School/Secondary Diplomas and Certificates

Christian Jenkins Christian Jenkins Tempe, Arizona Details
Christian Jenkins's iQor Experience October 2011 - December 2011
Job Agent at American Income Life
Industry Leisure, Travel & Tourism
Experience
American Income Life  May 2012 - Present
John Casablanca’s Modeling and Career Center  January 2012 - April 2012
iQor   October 2011 - December 2011
EXPRESS  May 2011 - August 2011
Future Promoters of America   August 2009 - August 2011
SALES INTERN, SOUTHWESTERN   May 2010 - July 2010
LIFE TRANSITIONS  January 2009 - March 2009
THE HOLY GRAIL   September 2008 - December 2008

Skills
Sales Experience, Excel, Word, Able To Multi-task, Self Management, Communicattion Skills, Organizing

Education
Arizona State University   2009 — 2013
Still Attending, Business Tourism

Sergey Kolosovskiy Sergey Kolosovskiy Greater New York City Area Details
Sergey Kolosovskiy's iQor Experience November 2013 - Present
Job iQor
Industry Financial Services
Experience
iQor   November 2013 - Present
Bank of America  July 2010 - December 2013
iQor   March 2005 - July 2010
IRMC  March 2005 - July 2010
Municipal Credit Union  February 2001 - March 2005
NCO Financial Systems  July 1999 - November 2000

Skills
Database Admin, Vendor Management, Data Architecture, Project Management, Matrix Management, Data Warehousing, Talend, Business Objects, Microsoft SQL Server, Disaster Recovery, SharePoint, Business Intelligence, Testing, SDLC, Management, Business Analysis, SQL, Business Requirements, Visio, Databases, Access, Enterprise Architecture, Program Management, Enterprise Software, Master Data Management, SSIS, Software Documentation, ETL, Data Modeling, Integration, Data Quality, Database Administration, Data Analysis

Education
Belarusian State University   1989 — 1994

Monique Lane Monique Lane Charleston, South Carolina Area Details
Monique Lane's iQor Experience November 2011 - June 2013
Job Graduate of Virginia CollegeCharleston, South Carolina, Independent sales Rep for Avon
Industry Public Relations and Communications
Experience
Bosch  March 2014 - November 2014
Gildan  November 2013 - January 2014
iQor   November 2011 - June 2013
Burger King Corporation  June 2010 - July 2011
Burger King Corporation  September 2009 - June 2010
Wendy’s Charleston SC   May 2008 - February 2010
American Dial Tone   November 2007 - March 2009
Wal-Mart Watch  October 2004 - October 2005

Skills
Microsoft Office, Customer Service, Social Media, Public Speaking, Microsoft Excel, Microsoft Power Point, Management, Sales, Cashiering, Leadership, Time Management, Microsoft Word, PowerPoint, Team Building, Training, Social Networking, Event Planning

Education
Virginia College in Charleston   2015 — 2016
Bachelor of Applied Science (BASc), Business Administration and Management, General, Junior

Virginia College-Charleston, South Carolina   2013 — 2015
Associate of Arts (AA), Business Administration and Management, General, last semester

Ruffin High School   1997 — 2001
High School Diploma, General Studies, 12

Alexis Robinson Alexis Robinson Charlotte, North Carolina Details
Alexis Robinson's iQor Experience July 2014 - Present
Job Customer Service Representative at iQor
Industry Hospital & Health Care
Experience
iQor   July 2014 - Present
Novant health crown point family physicains   March 2014 - April 2014
Comfort Keepers  January 2014 - April 2014
Kaplan  2013 - 2014
McDonald's Corporation  April 2013 - October 2013
Great Steak   July 2012 - June 2013
Walmart  November 2011 - June 2012

Skills
Customer Service, Sales, Cash Flow, Cashiering, Time Management, Data Entry, Telephone Skills, Critical Thinking, Phone Etiquette, PowerPoint, Teamwork, Microsoft Word, Cpr Certified, Customer Satisfaction, Phlebotomy

Education
Kaplan College-Charlotte   2013 — 2014
Medical/Clinical Assistant

Divine health academy   2011 — 2011
CNA certification

Myra Hernandez Myra Hernandez Columbus, Ohio Area Details
Myra Hernandez's iQor Experience January 2007 - March 2011
Job Senior Agent at iQor
Industry Financial Services
Experience
TeleTech  August 2013 - Present
iQor   January 2007 - March 2011

Skills
BPO, Workforce Management, Outsourcing, Customer Experience, Telemarketing, Contact Centers, Vendor Management, Customer Retention, Recruiting, Team Management, Performance Management, Talent Acquisition

Education
American School of Technology   2006 — 2007
Certificate, Medical Billing and Coding

Janio Reyes Janio Reyes Greater New York City Area Details
Janio Reyes's iQor Experience February 2013 - Present
Job Senior Staff Accountant at iQor
Industry Accounting
Experience
iQor   February 2013 - Present
National Distribution Alliance   August 2011 - February 2013
The New York Palace  March 2010 - March 2011
New York University  February 2009 - May 2009
NYC Department of Citywide Administrative Services  September 2008 - December 2008

Skills
Accounts Receivable, QuickBooks, Microsoft Excel, Microsoft Word, Accounts Payable, Accounting, Payroll

Education
City University of New York-Herbert H. Lehman College
Bachelor of Arts (B.A.), Accounting

Borough of Manhattan Community College
Associate of Science (A.S.), Accounting

TANESHA TURNER TANESHA TURNER Opa Locka, Florida Details
TANESHA TURNER's iQor Experience January 2012 - April 2012
Job customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys  Customer Service RepresentativeInktel Contact Center SolutionsMay 2013 - October 2013
Teleperformance  April 2012 - May 2013
iQor   January 2012 - April 2012
PRC, LLC  January 2009 - November 2011
Big Lots  July 2007 - February 2009
Winn Dixie  May 2003 - June 2007

Skills
Multi Tasking, Customer Service, Sales, Retail, Stocking, Talking Points, Training, Teaching, Typing, Timely Decision Making, Energy, Microsoft Office, Internet, Software, Quality Assurance, Cashiering

Education
Ashford University   2012 — 2015
Bachelor's degree, Elementary Education and Teaching, JUNIOR

MIAMI CAROL CITY SENIOR HIGH   2004 — 2008
DIPLOMA, HIGH SCHOOL, 12TH

Shaunte Zeigler-Dumas Shaunte Zeigler-Dumas Easton, Pennsylvania Details
Shaunte Zeigler-Dumas's iQor Experience May 2011 - January 2012
Job Virtual Bookkeeper
Industry Accounting
Experience
A Better Choice Bookkeeping   September 2013 - Present
Fleck Consulting   January 2013 - April 2013
iQor   May 2011 - January 2012
HCR ManorCare  July 2007 - January 2011
Accountemps  November 2006 - May 2007
Wachovia Bank  April 2006 - November 2006
Resource  December 2004 - January 2006

Skills
virtual bookkeeping, A/R collections, Accounts Payable, Payroll, Cash Flow

Education
Berkeley College   2011 — 2013
Associate of Arts and Sciences (AAS), Financial Planning and Services

Universal Accounting   2006 — 2006
Professional Bookkeeper Designation

Kamiel Randolph Kamiel Randolph Tucson, Arizona Details
Kamiel Randolph's iQor Experience June 2008 - November 2011
Job Telephone Interviewer at Department of Commerce
Industry Financial Services
Experience
Department of Commerce  August 2014 - Present
Target  November 2013 - January 2014
GC Services  2012 - 2012
iQor   June 2008 - November 2011
Afni  February 2007 - January 2008
Southeast Distribution Center   January 2003 - February 2003
Aramark  June 1999 - November 2002
United States Air Force  January 1992 - March 1999

Skills
Team Leadership, Customer Service, Shipping, Computers, Supervisory Skills, Quality Assurance, Training, Logistics, Office Administration, Database Administration, Data Entry, Research, Accounting, Human Resources, Management, Invoicing

Education
Brown Mackie College-Tucson   2003 — 2006
Bachelor of Science (BS), Business Administration and Management, General

Leonna Franklin Leonna Franklin Charlotte, North Carolina Details
Leonna Franklin's iQor Experience August 2011 - June 2012
Job Superior Customer Service Advocate
Industry Consumer Services
Experience
Kelly Services  February 2013 - June 2013
Kelly Services  December 2012 - June 2013
Kelly Services  July 2012 - February 2013
iQor   August 2011 - June 2012

Skills
Mac Software, Safari, Firefox and..., Softphone/ VOIP systems, Ability to draft..., Able to utilize..., Ability to probe for..., Pays attention to..., Technical Support

Education
Progressive Training Centers   2011 — 2011
Certificate of Completion, Adult Health Nurse/Nursing

Central Piedmont Community College

Daniel Pannone Daniel Pannone Greater New York City Area Details
Daniel Pannone's iQor Experience 2011 - 2013
Job Manager of Business Planning at Charter Communications
Industry Financial Services
Experience
Charter Communications  2013 - Present
iQor   2011 - 2013
Comcast  2011 - 2011
Premiere Credit of North America  2010 - 2011
First Merchants Corporation  2009 - 2010
Veriana Networks, Inc.   2009 - 2009

Skills
Financial Reporting, Microsoft Excel, Leadership, Financial Analysis, Microsoft Office, Risk Management, PowerPoint, Recruiting, Analysis, Accounting, Strategic Planning, Management, Microsoft Word, Forecasting, Budgets, Process Improvement, Business Analysis, Outlook, Data Analysis, Customer Service, Banking, Credit, Access, Time Management, Project Management, Finance, Business Strategy, Sales, Contract Negotiation, Portfolio Management, Investments, Call Centers, Financial Modeling, Operations Management, Insurance, Executive Management, Team Leadership, Loans, Customer Satisfaction, Training, Strategic Financial..., Vendor Management, Business Development, Corporate Finance, Cash Management, Business Process..., Team Building

Education
The University of Connecticut   2013 — 2013
Bachelor of Arts (B.A.), Economics

Ball State University - College of Business   2005 — 2009
Finance

Westhill

Alva Martin Alva Martin Charleston, South Carolina Area Details
Alva Martin's iQor Experience October 2006 - April 2009
Job Recruiter at Chipton Ross
Industry Human Resources
Experience
Chipton Ross  June 2015 - Present
Chipton Ross  November 2010 - June 2015
Spherion Staffing  February 2010 - December 2010
Kelly Services  September 2009 - February 2010
iQor   October 2006 - April 2009
BNC Mortgage  2005 - 2006
CIGNA PRINTING AND DISTRIBUTION   May 1994 - October 2002
State Bar of California  1988 - 1994
U.S. Air Force   1980 - 1984

Skills
Applicant Tracking..., Employee Relations, Recruiting, Talent Acquisition, Talent Management, Technical Recruiting, Human Resources, Customer Service, Performance Management, Employee Benefits, Sourcing, Call Center, Executive Search, Outlook, New Hire Orientations, Onboarding

Education
Academy of Art University   2013 — 2015
Bachelor of Fine Arts (BFA), Painting and Drawing

Trident Technical College   1986 — 1988
Transfer Courses Towards BA degree, Human Resource Management

Art Institute of Pittsburgh   2007 — 2011

Trident Technical College   1986 — 1988
Associate, Secretarial Science

South Carolina State University   1980 — 1984

St. Andrews Parish High   1976 — 1981
High School, Art

Roger Cressman Roger Cressman Allentown, Pennsylvania Area Details
Roger Cressman's iQor Experience February 1998 - Present
Job VPOperations RMS (an iQor Company)
Industry Financial Services
Experience
iQOR   February 1998 - Present
D&B (Dun & Bradstreet)   September 1987 - February 1998

Skills
BPO, Outsourcing, CRM, Management, Training, Risk Management, Call Centers, Business Development, Customer Satisfaction, Program Management, Cross-functional Team..., Budgets, Customer Service, Vendor Management

Education
Bloomsburg University of Pennsylvania
Bachelor of Science (BS), Business Administration & Finance, 1987

Jacqueline Morris Jacqueline Morris New York, New York Details
Jacqueline Morris's iQor Experience October 2010 - March 2011
Job Manager, Product Commercialization at MediaMath
Industry Management Consulting
Experience
MediaMath  July 2014 - Present
IBM  June 2013 - July 2014
IBM  August 2011 - June 2013
iQor   October 2010 - March 2011
IBM  June 2010 - August 2010

Skills
Business Analytics, Management Consulting, SQL, Data Analysis, Business Analysis, Financial Modeling, Business Intelligence, Business Process..., Predictive Analytics, Enterprise Software, Change Management, Segmentation, Analytics, Forecasting, Business Process, Strategy, Leadership, Consulting, Management, Social Media

Education
Barnard College   2007 — 2011
Mathematics-Economics, Applied Math, Analysis, Statistics, Econometrics, Quantitative Economics

Columbia University in the City of New York   2007 — 2011
Mathematics, Economics

Chase Downing Chase Downing Minneapolis, Minnesota Details
Chase Downing's iQor Experience March 2013 - March 2014
Job Student Loan Default Specialist at Windham Professionals (PSB)
Industry Financial Services
Experience
Windham Professionals  March 2014 - Present
Iqor   March 2013 - March 2014
Leone's Building Service   December 2012 - March 2013
National Recoveries Inc.  August 2010 - December 2012

Skills
Loans, Call Centers, Credit, BPO, Financial Analysis, Risk Management, Outsourcing, Process Improvement, Banking, MIS, Vendor Management, Customer Service, Finance, Financial Modeling, Portfolio Management

Education
Anoka Ramsey Community College   2009 — 2010
English Language and Literature, General

University of Wisconsin-Superior   2006 — 2008
Business/Corporate Communications

Lenard Franklin Lenard Franklin Topeka, Kansas Details
Lenard Franklin's iQor Experience June 2004 - October 2012
Job Contact Center / Collections Project Manager
Industry Consumer Services
Experience
U.S. Department of Veterans Affairs   May 2013 - Present
iQor   June 2004 - October 2012
Berlin Wheeler, Inc   March 2004 - April 2009
Risk Management Alternatives  June 2002 - January 2004
Sprint Nextel  January 2001 - June 2002
Sallie Mae  September 1995 - January 2001

Skills
Call Center, Workforce Management, Call Center Development, Contact Centers, Contact Center..., Customer Experience, Telemarketing, Customer Satisfaction, Team Management, Coaching, Management, Training, Leadership, Team Leadership, Mentoring, Customer Service, Human Resources, Call Centers

Education
Baker University   2015 — 2016
Bachelor’s Degree, Business Administration and Management, General

Baker University   2012 — 2015
Associate's Degree, Business, 4.0 GPA

Shantel Stukes Shantel Stukes Winston Salem, North Carolina Details
Shantel Stukes's iQor Experience February 2008 - August 2008
Job Billing and Credit Specialist at NCO Financial Systems
Industry Cosmetics
Experience
NCO Financial Systems  May 2014 - Present
Self-employed  April 2012 - Present
2 Times Better Hair Salon   April 2012 - Present
Randstad  October 2012 - April 2014
iQor   February 2008 - August 2008
US Airways  October 2007 - January 2008
Citi  August 2006 - July 2007
Bojangles' Restaurants, Inc.   July 2003 - May 2006

Skills
Customer Retention, Customer Service, Microsoft Office, Microsoft Excel, Multimedia, Close Attention to..., Determination, Goal-driven leader, High Level Of..., Dependable Team Player, People Skills, Problem Solving, Positive Can-do Attitude, Go-getter attitude, Time & Attendance, Eager to learn new..., Learning Quickly, Customer Satisfaction, Call Center, Cash Management, Call Centers

Education
Ashworth College   2014 — 2014
Billing and Coding Specialist, Medical Office Management/Administration, 4.00

Colorado Technical University-Online   2012 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.0

Forsyth Technical Community College   2005 — 2007
General Studies, General Studies

Maria S. Wacker, MBA Maria S. Wacker, MBA Greater Minneapolis-St. Paul Area Details
Maria S. Wacker, MBA's iQor Experience June 2003 - January 2006
Job Vice President, Business Development at TSI
Industry Financial Services
Experience
TSI - A Transworld Systems Company  September 2014 - Present
J.C. Christensen & Associates, Inc. (JCC)   April 2013 - September 2014
Windham Professionals  November 2009 - April 2013
Southwest All Stars, Inc.   May 2003 - June 2011
AllianceOne Receivables Management Inc.   January 2006 - November 2008
iQor   June 2003 - January 2006
Thomson Reuters  December 2002 - June 2003
New Horizons Computer Learning Center  May 2002 - December 2002

Skills
Account Management, Business Development, Strategic Planning, Forecasting, Sales, New Business Development, Team Building, Customer Service, Salesforce.com, Management, CRM, Finance, Business Strategy, Budgets, Leadership, Negotiation, Risk Management, Executive Management, Credit, Outsourcing, Solution Selling, Business Analysis, Sales Management, Contract Negotiation, Project Management, Program Management, Marketing, Training, Coaching, Process Improvement, Analysis, Start-ups, Financial Analysis, Sales Process, Operations Management, Customer Retention, Selling, Banking, Direct Sales, Lead Generation, Business Process..., Credit Cards, Team Leadership, Financial Services, Portfolio Management, Insurance, Strategy, Customer Satisfaction, Recruiting, Customer Experience

Education
Augsburg College   2009 — 2011
MBA, Master's of Business Administration

University of Wisconsin-River Falls   1997 — 2002
B.S., Marketing Communications/English

Jacqueline Raby Jacqueline Raby Houston, Texas Area Details
Jacqueline Raby's iQor Experience April 2006 - May 2008
Job Human Resources
Industry Human Resources
Experience
iQor   April 2006 - May 2008
AmerisourceBergen  February 2002 - April 2006

Education
St. Catherine University   2006 — 2008
MBA, Business Administration

Augsburg College   1997 — 2001
BA, English

Michael Tarver Michael Tarver Mesa, Arizona Details
Michael Tarver's iQor Experience August 2010 - March 2011
Job Personal Driver at Uber
Industry Information Technology and Services
Experience
KnowledgeNet – The Live Learning Company  January 2015 - August 2015
Premier Furniture Solutions   November 2014 - December 2014
EZ Own Auto Source   February 2014 - November 2014
Urgent Care Extra (East Valley Urgent Care)   August 2012 - February 2014
Law Office of J. Mark Heldenbrand   April 2013 - July 2013
Law Office of Joe Pezzuto, LLC   March 2012 - April 2012
Hunt & Henriques, Attorneys at Law   June 2011 - March 2012
iQor   August 2010 - March 2011
Innovative Debt Recovery, Inc.   January 2009 - July 2010
Precision Time, Co.   October 2005 - January 2009

Skills
Collections, Assets Recovery, Dance, Contemporary Dance, Dance Education, Modern Dance, Jazz Dance, Dance Instruction, Sales, Sales Management, Sales Operations, Sales Process, Retail, Retail Sales, Cooperative, Cooperation, Human Resources, Healthcare, Science, Biology, Mathematics, Trigonometry, Algebra, MS-DOS, Data Entry, Health Insurance, Credit Analysis, Accounts Receivable, Accounts Payable, Human Rights, Humanitarian, Holistic Medicine, Holistic Health, Holistic Education, Business-to-Business..., Management, Time Management, Team Management, Training & Development, Ideas Development, Call Center Development, Call Center..., Call Centers, Cold Calling, Microsoft Word, Microsoft Excel, 10 Key, Collection Development, Team Building, Team Leadership

Education
Arizona State University   2015 — 2017
Bachelor’s Degree, Biology and Society

Mesa Community College   2013 — 2015
Associate’s Degree, Natural Sciences - Biology, GPA - 3.547

West Mark Charter High School   2005 — 2006
Diploma, Core

Dobson High School   2003 — 2005
High School/Secondary Diplomas and Certificates

Dobson High School   2003 — 2005

Dr. Martin Luther King Jr Middle School   1999 — 2001

Dr. Martin Luther King Jr Middle School

Gabrielle Sparks Gabrielle Sparks Houston, Texas Area Details
Gabrielle Sparks's iQor Experience February 2015 - July 2015
Job Dream Chaser
Industry Consumer Services
Experience
Premise Data   August 2015 - Present
Nations Media Llc.   February 2014 - Present
Doula  2012 - Present
Media press promotions   August 2015 - August 2015
iQor   February 2015 - July 2015
Ramona Pregnancy Center   2013 - 2013
Massage Envy  2007 - 2010

Skills
Marketing Strategy, Social Media Marketing, Advertising, Social Media, Brand Development, Marketing Communications, Retail, Brand Management, Email Marketing, Brochures, Customer Service, HIPAA, Health, Microsoft Office, Nonprofits, Office Administration, Quality Assurance, Research, Wellness, Yoga, Therapeutic Massage, Medicaid Managed Care, Caregivers, Creative Problem Solving, Solution Focused, Hospitality, Evaluation, Strategic Planning, Employee Training, Personal Training, Holistic Education, Nutritional Counseling, Consulting, Culinary Skills, Casual Dining, Holistic Health, Nutrition, Personal Development, Social Networking, Small Business

Education
Everest College-Vancouver Massage Therapy   2006 — 2007

Joseph Gass Joseph Gass Daytona Beach, Florida Area Details
Joseph Gass's iQor Experience October 2006 - December 2007
Job CEO/ Certified Fitness Trainer
Industry Health, Wellness and Fitness
Experience
Massive Action Fitness & Athletics, LLC   November 2014 - Present
Get Fitness  July 2013 - Present
Walmart  August 2013 - October 2014
AAA Auto Club South  January 2012 - January 2013
Cablevision  July 2011 - December 2011
Sprint Nextel  September 2008 - August 2010
Harbor Freight Tools  January 2008 - September 2008
iQor   October 2006 - December 2007

Skills
Call Center, Customer Service, Customer Satisfaction, Customer Retention, Microsoft Office, Sales, Computer-savvy, Office Management, Self-motivated Team..., Goal-oriented..., Communication Skills, Conflict Resolution, Driven By Results, Thrive in A Fast-paced..., Strategic Negotiations, Pay Close Attention to..., Athletics, Athletic Training, Strategy, Call Centers

Education
Daytona State College   2013 — 2014
Barber's Certification, Barbering/Barber

Bethune-Cookman University   2003 — 2005
Business Administration, Management and Operations

Becton Regional High   1999 — 2003
HS Diploma

Mercedes Tarpley Mercedes Tarpley Summerville, South Carolina Details
Mercedes Tarpley's iQor Experience July 2011 - November 2011
Job Certified Medical Assistant at Roper St. Francis
Industry Hospital & Health Care
Experience
Roper St. Francis  May 2015 - Present
Palmetto Primary Care Physicians  December 2013 - May 2015
Palmetto Med Spa   December 2013 - May 2015
iQor   July 2011 - November 2011

Skills
Customer Service, Learning Quickly, Telephone Skills, Call Centers, Data Entry, Customer Satisfaction, Phone Etiquette, Cpr Certified, Microsoft Word, Receptionist Duties, Microsoft Office, Dependable Team Player, Patience, Always Punctual, Team-oriented, Customer Experience, Time Management, Cashiering, Telephone Reception, Medical Assisting, CPR Certified, Teamwork

Education
Low Country Biblical Counseling   2015 — 2016
Certified Biblical Counselor, Biblical Counseling

Centura College-North Charleston   2013 — 2013
Certification, Medical/Clinical Assistant

Polly Moore Polly Moore Columbus, Ohio Area Details
Polly Moore's iQor Experience April 2011 - November 2012
Job Author and Journalist specializing in Creative Nonfiction
Industry Writing and Editing
Experience
Self-Employed  June 2015 - Present
Aflac  January 2015 - Present
Columbus State Community College  August 2014 - December 2014
Quantum Health  November 2012 - December 2014
iQor   April 2011 - November 2012
Aflac  May 2006 - May 2011
Aflac  June 2010 - April 2011
Aflac  January 2008 - December 2009
Central College Church   November 2001 - May 2006
The Longaberger Company  September 1996 - October 2000

Skills
Customer Service, Team Management, Training Delivery, Direct Sales, Group Presentations, Personnel Recruiting, Corporate Communications, Writing Skills, Desktop Publishing, Sales Management, Excel, Promotions, Administration, Event Planning, Customer Relations, Public Speaking, Sales, Microsoft Excel, Media Relations, Event Management, Strategic Planning, Leadership, Editing, Management, Marketing, Public Relations, Team Building, Training, Writing

Education
Ashland University   2012 — 2014
Master of Fine Arts (MFA), Creative Nonfiction

Otterbein College   1984 — 1988
Bachelor of Arts, Public Relations

Sunnie Bergh Sunnie Bergh Greater Minneapolis-St. Paul Area Details
Sunnie Bergh's iQor Experience August 2012 - April 2014
Job Community Manager at Community Development
Industry Management Consulting
Experience
Associa  July 2015 - Present
Associa  April 2015 - July 2015
Associa  August 2014 - April 2015
Life Time - The Healthy Way of Life Company  May 2014 - August 2014
Life Time - The Healthy Way of Life Company  January 2014 - May 2014
iQor   August 2012 - April 2014

Skills
Time Management, Customer Experience, Problem Solving, Team Management, Management, Call Centers, Data Entry, Training, Employee Training, Customer Service, Teamwork, Customer Satisfaction, Budgets, Conflict Resolution, Leadership

Education
Anoka Ramsey Community College   2010 — 2014
Marketing/Marketing Management, General

Coon Rapids High School   2006 — 2010

James Alan Burris Jr. James Alan Burris Jr. Tempe, Arizona Details
James Alan Burris Jr.'s iQor Experience April 2009 - August 2011
Job Warehouse Supervisor at Origami Owl
Industry Luxury Goods & Jewelry
Experience
Origami Owl  April 2012 - Present
Safelite AutoGlass  August 2011 - May 2012
iQor   April 2009 - August 2011
Subway  October 2008 - May 2009
Van Ru Credit Corporation  June 2008 - August 2008
Dairy Queen  July 2006 - June 2008

Skills
Customer Service, Microsoft Office, Microsoft Word, Team Building, Training, Microsoft Excel, Time Management, PowerPoint, Payroll, Scheduling, Loss Prevention, Communication, Order Fulfillment, WMS, PowerHouse, Lightning Pick, Supervisory Skills, Forklift Operation, New Hire Training, New Hire Paperwork, Call Centers, Sales, Process Improvement, New Hire Processes, Management, Retail, Events Organisation, Business Travel, Volunteering, Recruiting, Project Management, Project Planning, Team Leadership, Team Management

Education
Arizona State University   2008 — 2009
Physical Sciences

Mesa Community College   2006 — 2008
Associate’s Degree, Physical Sciences, 3.5

Sara Waterloo Sara Waterloo Greensboro, North Carolina Details
Sara Waterloo's iQor Experience January 2004 - August 2008
Job Premier Employee Solutions
Industry Staffing and Recruiting
Experience
Premier Employee Solutions  March 2013 - Present
A & R Staffing   August 2008 - August 2012
iQor   January 2004 - August 2008
First Choice Staffing  February 1998 - January 2004

Skills
New Business Development, Account Management, Sales, Marketing, B2B, Strategic Planning, Sales Management, Customer Service, Team Building, Marketing Strategy, Negotiation, Business Development, Management, Project Management, Recruiting, Microsoft Office, Operations Management, Cold Calling, Budgets, Contract Negotiation, Microsoft Excel, Forecasting, Logistics, Purchasing, Training, Payroll

Education
American InterContinental University   2009 — 2013
Bachelor of Business Administration (B.B.A.), Concentration in Human Resources

Angela Ciraky Angela Ciraky Johnstown, Ohio Details
Angela Ciraky's iQor Experience January 2011 - Present
Job Assistant Vice President
Industry Outsourcing/Offshoring
Experience
iQor   January 2011 - Present
Nationwide Credit, Inc.   December 2001 - October 2010
Liberty Mutual Insurance  January 1999 - January 2001

Skills
Call Centers, Process Improvement, Workforce Management, BPO, Customer Service, Team Leadership, Audit Cordinator..., File and Account..., Production and..., Administration, Operations Management, Offshoring, Critical Thinking, Regulatory Compliance..., Quality Assurance..., Negotiation and Complex..., Judgment and Decision...

Education
Art Institute of Phoenix
Associate's degree

Kritee Sachdeva Kritee Sachdeva New York, New York Details
Kritee Sachdeva's iQor Experience November 2006 - Present
Job Vice President of Global HR Systems at iQor Inc. (erstwhile IRMC)
Industry Outsourcing/Offshoring
Experience
iQor   November 2006 - Present
iQor   November 2006 - October 2007
Global Vantedge  July 2003 - October 2006
Daksh   October 2001 - July 2003
GE Capital International Services  2000 - 2001

Skills
Performance Management, HR Transformation, Change Management, CRM, Team Management, Team Building, Program Management, Business, BPO, New Business Development, Business Development, Portfolio Management, Quality Assurance, Recruiting, Teamwork, Management, Marketing, Vendor Management, Talent Management, Operations Management, Employee Engagement, Cross-functional Team..., Account Management, Leadership, Human Resources, Telecommunications, Outsourcing, Talent Acquisition, Applicant Tracking..., Training, Call Center, MIS, Project Management, Business Process, Call Centers, Sales, Customer Retention, Process Improvement

Education
Annamalai University   2000 — 2002
Masters, Human Resource Management

Delhi University   1996 — 1999

Marcella Silveira Marcella Silveira Montreal, Canada Area Details
Marcella Silveira's iQor Experience August 2015 - Present
Job Collections Agent at iQor
Industry Consumer Services
Experience
iQor   August 2015 - Present
DN Models   2012 - 2014
Ming Management   2006 - 2011

Skills
Customer Service, Sales, Photoshop, Acting, Organization Skills, Intercultural..., Cinema, Vídeo, Final Cut Pro, Edição de vídeo, Curta-metragens, Social Media Marketing

Education
IESB   2009 — 2011
Cinematography and Film/Video Production

Shareka Patterson Shareka Patterson Charlotte, North Carolina Details
Shareka Patterson's iQor Experience January 2010 - November 2010
Job Voice Scheduling at Mood Media (Ajilon)
Industry Broadcast Media
Experience
Ajilon  January 2015 - Present
Xerox  June 2014 - December 2014
Randstad  September 2013 - February 2014
Aon Hewitt  June 2013 - June 2013
Randstad  August 2012 - January 2013
Connextions  August 2011 - January 2012
iQor   January 2010 - November 2010

Skills
Customer Service, Call Centers, Customer Satisfaction, Workforce Management, BPO, Customer Experience, Technical Support, Data Entry, Troubleshooting, Customer Retention, Telephone Skills, Process Improvement, Contact Centers, Outlook, Microsoft Office, Team Building

Education
Kaplan College-Charlotte   2012 — 2012

ECPI College of Technology   2006 — 2009
Diploma, Medical Adminisration

Darlene Swanagan Darlene Swanagan Louisville, Kentucky Details
Darlene Swanagan's iQor Experience April 2012 - January 2015
Job Supply Chain Planner
Industry Telecommunications
Experience
T-Mobile  January 2015 - Present
iQor   April 2012 - January 2015
Motor Coach Industries  April 2011 - May 2012
Reynolds Packaging  May 2008 - May 2009
Ivy Hill   October 2007 - May 2008
MeadWestvaco  January 2007 - October 2007
AGI Media Packaging   December 2002 - December 2006
AGI Media Packaging   December 2002 - December 2006
AGI Media Packaging   September 2001 - December 2002
AGI Media Packaging   September 2001 - December 2002

Skills
Materials Management, Purchasing, Procurement, Inventory Management, SAP, Operations Management, Supply Chain, Continuous Improvement, Management, Strategic Sourcing, MRP, Training, Supply Chain Management, Lean Manufacturing, Process Improvement, Manufacturing, Sales, Logistics, Pricing, Cross-functional Team..., Supply Management, Forecasting, Warehousing, Logistics Management, Global Sourcing, Shipping, Production Planning, Supplier Evaluation, Warehouse Management, Packaging, Distribution Center..., Analysis, ISO, Inventory Control, Six Sigma, Kaizen, Negotiation, Strategic Planning, Vendor Management, Team Building, Customer Service, New Business Development, Quality Assurance, 5S, Microsoft Office, Supply Chain..., Contract Negotiation, Program Management, Leadership, Product Development

Education
Ashford University   2015 — 2016
Master of Business Administration (MBA), Supply Chain Management

University of Phoenix   2008 — 2010
Bachelor's, Operation/Supply Chain Management

Jefferson Community College US-Kentucky-Louisville
Associate Degree, Liberal Arts and Sciences/Liberal Studies

Jennie Weiss Jennie Weiss Greater Minneapolis-St. Paul Area Details
Jennie Weiss's iQor Experience September 2013 - March 2014
Job Electrical Drafter II, Zachry Engineering
Industry Oil & Energy
Experience
Zachry Engineering Corporation  January 2015 - Present
ITT Technical Institute  June 2013 - March 2015
iQor   September 2013 - March 2014
iQor   2013 - 2014

Skills
Electrical Engineering, Electronics, Multisim, Microsoft Office, Visio, Oscilloscope, Voltmeters, Digital Electronics, Analog Circuit Design, Integrated Circuit..., Digital Circuit Design, Circuit Analysis, Soldering, Computer programming in..., Analog, AutoCAD, Customer Satisfaction, Customer Service, Leadership, Management, Microcontrollers, Microsoft Excel, Microsoft Word, PowerPoint, Time Management, Troubleshooting, Windows 7, Team Building, Social Media

Education
ITT Technical Institute-Brooklyn Center   2013 — 2015
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering

Maira Martinez Maira Martinez Charlotte, North Carolina Details
Maira Martinez's iQor Experience February 2014 - September 2014
Job Certified X ray and chiropractic clinical assistant at Keith Clinic Estramonte Chiropractic
Industry Alternative Medicine
Experience
Keith Clinic Estramonte Chiropractic  September 2014 - Present
iQor   February 2014 - September 2014

Skills
Customer Service, Phone Etiquette, CPR Certified, certified chiropractic..., Data Entry, Customer Experience, Call Centers, Customer Satisfaction, Bilingual Communications, Registered Medical..., Teamwork

Education
Kaplan College-Charlotte   2014 — 2015
Certification, Medical/Clinical Assistant

Hawthorne High school charlotte, NC   2010 — 2013
High School

Rozina Menase Rozina Menase Phoenix, Arizona Details
Rozina Menase's iQor Experience 2011 - August 2011
Job Customer Service and Sales Professional
Industry Telecommunications
Experience
Allison-Shelton Real Estate Services  April 2015 - Present
T-Mobile  December 2011 - March 2015
Devil's Pizza Factory   August 2011 - December 2011
iQor   2011 - August 2011

Skills
Solid computer skills, Sales Operations, Retail Sales Experience, Work in A Fast Paced..., Customer Service &..., Customer Experience, Customer Satisfaction, Customer Retention, Sales, Leadership, Team Leadership, Time Management, Training, Telephone Skills, Able to Work with..., Balancing Multiple..., Pleasing Personality

Education
Arizona State University   2009 — 2014
Bachelor of Science (BS) Interdiciplinary Studies, Psychology & Family Studies

Arizona State University   2009 — 2014
Bachelor of Science (B.S.), Multi-/Interdisciplinary Studies, General

JoAnna Blei JoAnna Blei Minneapolis, Minnesota Details
JoAnna Blei's iQor Experience June 2011 - December 2011
Job Human Resources Recruiter at Ameriprise Financial Services, Inc.
Industry Financial Services
Experience
Deluxe Entertainment Services Group  April 2015 - Present
Ameriprise Financial Services, Inc.   April 2014 - March 2015
Ameriprise Financial Services, Inc.   September 2012 - April 2014
Office Team- Ameriprise Financial, Inc.   July 2012 - September 2012
Frontline Asset Strategies   January 2011 - January 2012
iQor   June 2011 - December 2011
March Family   November 2009 - May 2011
Mulberrys Garment Care   January 2009 - November 2009
Mills Fleet Farm  January 2006 - January 2008

Skills
Customer Service, Training, Customer Satisfaction, Microsoft Office, Marketing, Human Resources, Office Administration, Front-end, Call Centers, Employee Benefits, Payroll

Education
American InterContinental University   2010 — 2013
Bachelors Degree, Business Management Hoffman Estates; Healthcare Management

American InterContinental University   2010 — 2013
Associate's degree, Business Administration and Management, General

Taundra Woodard Jordan Taundra Woodard Jordan Rock Hill, South Carolina Details
Taundra Woodard Jordan's iQor Experience January 2007 - Present
Job Vice president at iQor
Industry Outsourcing/Offshoring
Experience
Mary Kay Inc.  November 2014 - Present
iQor   January 2007 - Present
Convergys  November 2001 - January 2007
APAC SCM Ltd   January 2000 - November 2001
American Express  April 1992 - October 1999

Skills
Project Management, Call Centers, Process Scheduler, Customer Service, Time Management, Team Building, Customer Satisfaction, Team Leadership, Management, Leadership, Operations Management, Performance Management, Vendor Management, Outsourcing, Process Improvement, Training, Workforce Management

Education
Bennett College for Women   1987 — 1991
Bachelor of Arts and sciences, Communications/political science

University of North Carolina at Chapel Hill   1986 — 1987
Studied Communications, Audiovisual Communications Technologies/Technicians

Dudley high school   1983 — 1986
General Education, General Education

Manoj Bhagat Manoj Bhagat Iselin, New Jersey Details
Manoj Bhagat's iQor Experience September 2008 - March 2014
Job Technical Recruiter at Xchange Software (Intone Networks)
Industry Staffing and Recruiting
Experience
XChange Software Inc   April 2014 - Present
iQor   September 2008 - March 2014
Mphasis  January 2008 - August 2008

Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Contract Recruitment, Recruiting, Staffing Services, Benefits Negotiation, Screening Resumes, Sourcing, Screening, Executive Search, Temporary Placement, College Recruiting, Permanent Placement, IT Recruitment, Interviews, Onboarding, Staff Augmentation, Human Resources

Education
Symbiosis Institute of Business Management   2010 — 2012
Master of Business Administration (M.B.A.), Retail Management, A

Doctor Bhim Rao Ambedkar University   1999 — 2002
Bachelor's Degree, Commercial and Advertising Art

Brendan Lee Brendan Lee Tampa/St. Petersburg, Florida Area Details
Brendan Lee's iQor Experience 2014 - Present
Job VP Legal at iQor
Industry Financial Services
Experience
iQor   2014 - Present
Transamerica Financial Advisors, Inc.   March 2013 - October 2014
Transamerica  January 2012 - March 2013
Transamerica Financial Advisors, Inc.   February 2008 - January 2012
AEGON Americas  April 2005 - January 2006
Macfarlane Ferguson & McMullen, P.A.   March 1998 - April 2005

Skills
Insurance, Securities, Litigation Management, Securities Arbitration, Securities Regulation, Investment Advisory, Retail Brokerage, Distribution Agreements, Insurance Litigation, Corporate Transactions, FINRA, Series 7, Series 24, Admitted to Practice as..., Retirement Planning, Corporate Law, Due Diligence, Corporate Governance, Financial Services, Risk Management, Arbitration

Education
Stetson University College of Law
Doctor of Law (JD)

Boston College
Bachelor of Arts (BA), English/Pre-Medicine

Luke Holt Luke Holt Greater Minneapolis-St. Paul Area Details
Luke Holt's iQor Experience November 2009 - August 2010
Job Assistant Manager Meat & Seafood Dept. Excelsior At Kowalski's Markets
Industry Food Production
Experience
Kowalski's Markets  July 2015 - Present
Holt Power Group   July 2014 - Present
Big I Farms LLC   January 2013 - Present
Kowalski's Markets  October 2014 - July 2015
Etherios  April 2012 - June 2014
Spectrum Design Solutions  August 2010 - April 2012
iQor   November 2009 - August 2010
Holt Power Group, Inc   June 2008 - October 2009
Bemidji State University Admissions Office   May 2006 - May 2008
Bemidji State University  January 2005 - May 2006

Skills
Business Development, Sales, Salesforce.com, Wireless, Solution Selling, Team Leadership, Project Management, Cellular Communications, Product Marketing, Cloud Computing, CRM, Direct Sales, Customer Service, Microsoft Excel, Sales Process, Product Management, Telecommunications, Account Management, Strategic Partnerships, New Business Development, Integration, Enterprise Software, Lead Generation, Microsoft Office, Contractual Agreements, QuickBooks, Renewable Energy, Research, Sales Operations, Professional Services, SaaS, Program Management, Vendor Management, M2M, CDMA, RF, GSM, ZOHO CRM, CRM Integration, Contract Negotiation, Business Analysis, Business Process..., Strategic Thinking, CRM databases, Mobile Devices, Start-ups, Mobile Technology, Wireless Networking

Education
Bemidji State University   2002 — 2008
B.A., Music, Technology

Joseph N. Dawkins Joseph N. Dawkins Dallas/Fort Worth Area Details
Joseph N. Dawkins's iQor Experience November 2012 - February 2014
Job Client Services Supervisor at Dealertrack Technologies
Industry Telecommunications
Experience
Dealertrack Technologies  March 2014 - Present
iQor   November 2012 - February 2014
T-Mobile  March 2003 - June 2012

Skills
Call Centers, Blackberry, VoIP, Customer Experience, Technical Support, Telecommunications, Wireless, Team Leadership, Troubleshooting, Mobile Devices, Customer Satisfaction, BMC Remedy, Microsoft Office, Account Management, Customer Service, Outsourcing, Vendor Management, IP, GSM, Networking, Software Documentation, Customer Support, Wireless Networking, Android, Smartphones, Team Building, Cross-functional Team..., Process Improvement, Windows 7, Blackberry Enterprise..., Software Installation, Windows, 3G, Operating Systems, Microsoft Office 2007, Sales, Hardware, Outlook, UMTS, Training, TCP/IP, Call Center Development, Avaya, System Deployment, Visio, Team Management, Coaching, Management, Mobile Technology, Salesforce.com

Education
Concordia University, Nebraska   1998 — 2000

Brookhaven Community College

Arron Schmitz Arron Schmitz Pueblo, Colorado Details
Arron Schmitz's iQor Experience November 2005 - Present
Job AVPOperations at iQor
Industry Outsourcing/Offshoring
Experience
iQor   November 2005 - Present
Jeppesen  January 1999 - May 2002

Skills
Call Centers, BPO, Process Improvement, Outsourcing, Operations Management, Vendor Management, Service Delivery, Customer Experience, Transition Management, Business Process..., Management, Team Management, Quality Assurance, Analysis, Training, Team Leadership, Performance Management, Change Management, Business Analysis, Customer Service, Business Process, Program Management, Human Resources, Technical Support

Education
Adams State University   2014 — 2015
Bachelor of Science (BS), Business Administration, Management Information Systems

Adams State University   2012 — 2014
Associate of Science (A.S.), Business Administration, Management Information Systems

Englewood High School   1993 — 1997

Kyra Jacobs Kyra Jacobs Columbus, Ohio Area Details
Kyra Jacobs's iQor Experience March 2015 - Present
Job AGENT at IQOR
Industry Medical Practice
Experience
IQOR   March 2015 - Present
J.T.R Financial Group   May 2009 - October 2009
Wal-Mart  January 2008 - October 2008

Skills
Customer Service, Microsoft Office, Cashiering, Data Entry, Phone Skills, Copying, Fax, Microsoft Excel, Filing, Phone Etiquette, Event Planning, Multi-line Phone

Education
The Ohio Academy Paul Mitchell Partner School-Columbus   2012 — 2013
Cosmetology, Barber/Styling, and Nail Instructor

Columbus State Community College   2007 — 2011

Alum Crest High School   2002 — 2006
Diploma, General Studies

Erv Magram Erv Magram Greater New York City Area Details
Erv Magram's iQor Experience 2002 - Present
Job iQor...the 'goto' global call centers serving the Catalog and Retail Industry
Industry Telecommunications
Experience
iQor   2002 - Present
The Lew Magram Catalog   1971 - 2001

Skills
Inbound Marketing, Call Center, Telemarketing, Direct Marketing, Online Advertising, Call Centers, Customer Experience, Multi-channel Marketing, Sales, Customer Retention, Analytics, Customer Satisfaction, Outsourcing, Customer Acquisition, Contact Centers, BPO, Database Marketing, Email Marketing, Lead Generation, Forecasting, CRM, B2B, Project Management, Direct Mail, Retail, Catalogs, Workforce Management, Management, Marketing Strategy, P&L Management, E-commerce, New Business Development, Business Development, Strategic Partnerships, Marketing, Online Marketing, SEM, Account Management

Education
American University   1967 — 1971
BS Marketing

Kevin Khona Kevin Khona Greater New York City Area Details
Kevin Khona's iQor Experience January 2010 - August 2010
Job Principal at Accretive Capital Partners
Industry Investment Management
Experience
Accretive Capital Partners   February 2010 - Present
iQor   January 2010 - August 2010
Millennium  August 2009 - January 2010
Seare Marriot & Co.   June 2009 - August 2009
NightWatch Capital   April 2008 - May 2009
Granada Advisors  September 2007 - April 2009
JPMorgan Chase  September 2008 - December 2008
Lehman Brothers  January 2008 - March 2008
York Capital   May 2007 - August 2007
Merrill Lynch  February 2007 - May 2007

Skills
Financial Modeling, Project Management, Restructuring, Valuation, Investments, Business Strategy, Hedge Funds, Private Equity, Strategic Planning

Education
Brigham Young University   2003 — 2009
Bachelor of Science, Business Management: Finance Emphasis

Cumberland Valley

Desmond Bascombe Desmond Bascombe Hollywood, Florida Details
Desmond Bascombe's iQor Experience July 2014 - Present
Job Assistant Vice President, Operations Manager, Iqor
Industry Outsourcing/Offshoring
Experience
iQor   July 2014 - Present
Fortress Trading Group   June 2014 - Present
iQor   October 2012 - July 2014
Interactive Response Technologies, (IRT)   November 2010 - October 2012

Skills
Analytical Abilities, Microsoft Office, Financial Accounting, Pinnacle Studio, Video Editing, Coaching, Customer Service, Training & Development, Employee Training, Analytical Skills, Training, Troubleshooting, Call Centers, Policy, Analysis, Leadership, Management, Finance, Time Management, Process Improvement, Operations Management, Data Analysis, Customer Satisfaction

Education
Florida International University   2015 — 2015
Master of Science in Finance (M.S.F.), Finance, Investment, 3.5

Florida International University   2011 — 2013
Bachelor's degree, Finance, General

Florida International University   2011 — 2013
Bachelor's degree, Real Estate

Broward Community College   2007 — 2011
Associate's degree, Finance, General

Miramar High School   2003 — 2007
Diploma, hospitality

Sean Sumrell Sean Sumrell Minneapolis, Minnesota Details
Sean Sumrell's iQor Experience 2010 - 2013
Job Associate Consultant
Industry Information Technology and Services
Experience
Epicor Software  April 2015 - Present
Epicor Software  June 2014 - March 2015
Konica Minolta Business Solutions U.S.A., Inc.   June 2013 - June 2014
iQor   2010 - 2013

Skills
Sales, Team Leadership, Team Management, Microsoft Office, Presentations, Employee Training, Public Speaking, Negotiation, Technology, Social Media, Social Networking, Leadership, Account Management, Direct Sales, Customer Satisfaction, CRM, Retail, Customer Retention, Customer Service, Management, Salesforce.com, Marketing, Sales Process, Training, Cold Calling

Education
Augsburg College   2009 — 2012
Bachelor of Arts (B.A.), Business Management

Normandale Community College
Associate of Arts (A.A.), Business Administration and Management, General

Eden Prairie H.S.

Diane Neubauer, MS Diane Neubauer, MS Greater New York City Area Details
Diane Neubauer, MS's iQor Experience 2007 - 2008
Job Manager, Strategic Sourcing
Industry Human Resources
Experience
Verizon  2011 - Present
Distinguished Resources   2008 - 2011
iQor   2007 - 2008
Ajilon  2003 - 2007

Skills
Human Resources, Performance Management, Employee Relations, Talent Management, HRIS, Vendor Management, Management, Strategy, PeopleSoft, Employee Benefits, Mergers & Acquisitions, Strategic Planning, Risk Management, Payroll, Training, Analysis, Sourcing, Onboarding

Education
Thomas Edison State College
Masters of Science

Pace University - Lubin School of Business
Bachelors of Administration

Brookdale Community College
Certificate in Project Management

Angie Hames Angie Hames Saint Michael, Minnesota Details
Angie Hames's iQor Experience January 2015 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
iQor   January 2015 - Present
Integrity Solution Services, Inc.   2009 - 2014
iQor   August 2001 - September 2009

Skills
Customer Service, Team Management, Call Centers, Outsourcing, Vendor Management, Process Improvement, Operations Management, Customer Satisfaction, Team Leadership, BPO, Account Management

Education
American InterContinental University   2002 — 2004
Associate's Degree, Business Administration

Stacie Mallen Stacie Mallen Phoenix, Arizona Area Details
Stacie Mallen's iQor Experience June 2006 - December 2007
Job Vice President of Human Resources at Ulthera, Inc
Industry Human Resources
Experience
Ulthera, Inc/Merz Pharmaceuticals   July 2011 - Present
Southwest Network  January 2008 - July 2011
Caris Diagnostics  January 2008 - February 2008
iQor   June 2006 - December 2007
Caremark  2001 - 2006
Wahoo Networks   2000 - 2001
Robert Half International  1999 - 2000
Camden Vale   1999 - 1999
St Vincent's Hospital  1996 - 1999

Skills
Comensation Planning, Recruiting, Strategic Planning, Employee Relations, Deferred Compensation, Employee Benefits, Talent Acquisition, Benefits Administration, Onboarding, Performance Management, HRIS, Talent Management, Workforce Planning, Applicant Tracking..., Succession Planning, HR Policies, Employee Engagement, Organizational..., Human Resources, FMLA, Legal Compliance, Labor Relations, Leadership Development

Education
HRCI   2003 — 2004
SPHR, HR Certification

Butler University   1995 — 1999
BS, Chemistry

Ball State University   1995 — 1996
Nursing

Debbie Bilowus Debbie Bilowus Edmonton, Canada Area Details
Debbie Bilowus's iQor Experience January 2000 - January 2004
Job Accounts Payable Manager Canadian Divisions at NCSG Crane & Heavy Haul
Industry Accounting
Experience
NCSG Crane & Heavy Haul  January 2015 - Present
NCSG Crane & Heavy Haul  June 2010 - Present
ENTREC Corporation  2008 - 2010
iQor   January 2000 - January 2004
iQor   January 1988 - December 1999
iQor   1988 - 1995

Skills
Accounts Receivable, Payroll, Accounts Payable, Office Administration, Accounting, Credit Management, Windows, Data Entry, Administrative..., Office Management, English, Credit Risk, Collections, Call Centers, Microsoft Office, Administration, Administrative..., Management, Customer Service, Risk Management, Process Improvement, Credit

Education
College of New Caledonia   1978 — 1979
General Office Occupations and Clerical Services

Duchess Park Senior Secondary   1971 — 1977
12

Dave Fullerton Dave Fullerton Greater Minneapolis-St. Paul Area Details
Dave Fullerton's iQor Experience July 2014 - Present
Job Vice President at iQor
Industry Outsourcing/Offshoring
Experience
iQor   July 2014 - Present
iQor   July 2004 - June 2014
NCO Group  August 2002 - July 2004
Alliance One  October 1998 - August 2002

Skills
Team Management, Training, Vendor Management, Strategy, Recruiting, Process Improvement, Portfolio Management, Outsourcing, Management, Credit, BPO, Call Centers, Risk Management, Operations Management, Team Leadership, Strategic Planning, Telecommunications, Leadership Development, Forecasting, Team Building, MIS

Education
Brown College   1996 — 1998
Associates Degree, Broadcasting

Gerald Poole Gerald Poole Greater Minneapolis-St. Paul Area Details
Gerald Poole's iQor Experience 2004 - 2006
Job Senior Consultant at Dey's End Consulting LLC
Industry Telecommunications
Experience
Dey's End Consulting   2014 - Present
Comcast  2009 - 2014
Target Financial Services  2006 - 2009
iQor   2004 - 2006
NCO Financial Systems  2002 - 2004

Skills
Call Center, Team Leadership, Customer Service, Team Building, Customer Satisfaction, Process Improvement, Sales Operations, Call Centers, Employee Relations, Sales, Supervisory Skills, Management, Customer Retention, Cross-functional Team..., Coaching, Access, Leadership Development, Customer Experience, Microsoft Office, Training, Telecommunications, Leadership, Account Management, Operations Management, Strategic Planning, Vendor Management, Performance Management, Salesforce.com

Education
Augsburg College   1994 — 1998

Jack Farnsworth Jack Farnsworth Allentown, Pennsylvania Area Details
Jack Farnsworth's iQor Experience December 2010 - May 2012
Job Collections Manager at Fisher Clinical Services
Industry Outsourcing/Offshoring
Experience
Fisher Clinical Services  November 2012 - Present
Thermo Fisher Scientific  2012 - 2015
Thermo Fisher Scientific  2012 - 2015
Sitel  April 2012 - November 2012
iQor   December 2010 - May 2012
Receivable Management Services  May 2008 - December 2010
Receivable Management Services  November 2004 - May 2008
Receivable Management Services  June 2001 - November 2004
Chrsyler Financial Services   October 1997 - June 2001
Chrysler Financial Services  October 1996 - October 1997

Skills
Microsoft Office Suite, Customer Satisfaction, Leadership, Call Center, BPO, Vendor Management, Workforce Management, Operations Management, Outsourcing, Process Improvement, Performance Management, Credit, Relationship Management, Team Management, Six Sigma, Team Building, Customer Service, Forecasting, Executive Management, Team Leadership, CRM, Call Centers, Training, Strategy, Management, Insurance, Microsoft Office, Business Development, Business Process..., New Business Development, Cross-functional Team...

Education
Bloomsburg University of Pennsylvania   1988 — 1992
Bachelor of Arts, Criminal Justice & Business Administration

High School   1984 — 1987

Alex Christofferson Alex Christofferson Wilmington, Delaware Details
Alex Christofferson's iQor Experience May 2014 - July 2014
Job Actuarial Intern at Blue Cross Blue Shield of Massachusetts
Industry
Experience
Blue Cross Blue Shield of Massachusetts  May 2015 - Present
iQor   May 2014 - July 2014
Island Construction Company   June 2013 - August 2013

Skills
Analytic Problem Solving, Data Analysis, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Quantitative, Research, Teamwork, Leadership, Communication Skills, Keen Listener, Physics, Microeconomics, Macroeconomics, Communication, Management

Education
Boston College   2012 — 2016
Bachelor of Arts (BA), Economics, Mathematics

The Tatnall School   2008 — 2012

Jeremiah Scheel Jeremiah Scheel Greater Minneapolis-St. Paul Area Details
Jeremiah Scheel's iQor Experience May 2005 - May 2007
Job Production manager
Industry Financial Services
Experience
Financial Recovery Services  February 2009 - Present
iQor   May 2005 - May 2007
Financial Recovery Services  February 2003 - April 2005
Financial Recovery Services  January 2001 - February 2003

Skills
Process Improvement, Cross-functional Team..., Team Leadership, Call Centers, Customer Service, Negotiation, Account Management, Sales, Sales Management, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Vendor Management, Management, Purchasing, Team Building, Training

Education
Anoka Ramsey Community College   1996 — 1998
General Studies

Elk River Senior High   1993 — 1996

Nikia Perry Nikia Perry Charleston, South Carolina Area Details
Nikia Perry's iQor Experience May 2015 - July 2015
Job Certified Travel Agent at Xstream Travel
Industry Leisure, Travel & Tourism
Experience
Xstream Travel  July 2015 - Present
iQor   May 2015 - July 2015

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Communication

Education
ITT Technical Institute-North Charleston   2015 — 2017
Electrical Engineering Technologies/Technicians

Miller-Motte College-Fayetteville   2010 — 2012
Associate's degree, Paralegal Studies

Shane Barlow Shane Barlow Greater New York City Area Details
Shane Barlow's iQor Experience March 2010 - Present
Job Senior Vice President
Industry Financial Services
Experience
iQor   March 2010 - Present
Axiant LLC  June 2008 - December 2009
General Electric  December 2005 - June 2008
General Electric  November 2003 - December 2005
General Electric  February 2002 - November 2003
General Electric  February 2000 - February 2002
First Aid Security   January 1999 - February 2000

Skills
Forecasting, Six Sigma, Valuation, Strategy, Private Equity, Negotiation, Restructuring, Cross-functional Team..., Banking, Project Management, Pricing, Mergers & Acquisitions, Financial Modeling, Corporate Finance, Due Diligence, Venture Capital, P&L Management, Leadership, Business Strategy, Financial Services, Finance, Risk Management, Financial Analysis, Team Management, Analytics, Credit, Executive Management, Portfolio Management, Strategic Financial..., Process Improvement, Credit Risk, Financial Risk, Business Process..., Acquisition Integration, Financial Planning

Education
Duke University - The Fuqua School of Business   2005 — 2006

Brigham Young University   1994 — 1999
BA

Brian Kurtz Brian Kurtz Palm City, Florida Details
Brian Kurtz's iQor Experience May 2005 - July 2010
Job Implementations Manager Optima Healthcare Solutions
Industry Computer Software
Experience
Optima Healthcare Solutions  September 2010 - Present
iQor   May 2005 - July 2010

Skills
Disaster Recovery, Microsoft SQL Server, SDLC, Business Analysis, Database Design, SharePoint, Vendor Management, SQL, Software Development, Outsourcing, Process Improvement, Software Documentation, Troubleshooting, Technical Support, Servers, Active Directory, Integration, Virtualization, System Deployment, Information Technology, Data Center, Databases, IT Strategy, Agile Methodologies, Service Delivery, Business Intelligence, Software Project..., IT Service Management, IT Management, IIS, Visio, Windows, Requirements Analysis, Unix, VMware, Enterprise Architecture, ITIL, Windows Server, System Administration, Cloud Computing, Security, Windows XP, Web Services, Visual Basic, Scrum, Data Warehousing, SSIS, T-SQL, VB.NET, IT Operations

Education
American InterContinental University   2002 — 2004
Bachelor of Business Administration (B.B.A.), Information Technology

Tommy Sellers Tommy Sellers Tulsa, Oklahoma Area Details
Tommy Sellers's iQor Experience November 2006 - Present
Job Infrastructure Project Manager at iQor
Industry Telecommunications
Experience
iQor   November 2006 - Present
Jabil  November 2006 - April 2014
Telmar Network Technology  November 2006 - November 2012
KnowledgeCentrix  June 2005 - November 2006
Great Plains Communications  April 2002 - February 2005
TEKsystems  November 1999 - March 2002
US Air Force  September 1991 - October 1999

Skills
Active Directory, Microsoft Exchange, Project Management, IT Operations, IT Management, Network Architecture, Server Architecture, Data Center, Windows Server, VoIP, Disaster Recovery, Cisco Technologies, VMware, Vendor Management, Telecommunications, ITIL, Network Administration, IP, Troubleshooting, Integration, Networking, Network Design

Education
Bellevue University   2003 — 2004
BS, Business Information Systems

Walt Kristick Walt Kristick Greensboro, North Carolina Details
Walt Kristick's iQor Experience November 2011 - February 2012
Job Chief Information Officer at APEX Analytix
Industry Information Technology and Services
Experience
APEX Analytix  February 2012 - Present
iQor   November 2011 - February 2012
RMS  January 2007 - November 2011
Marsh  January 2001 - July 2007
Fusura  January 2000 - January 2001
Answerthink  January 1998 - December 2000
Aegon Special Markets Group   January 1992 - January 1998
Integrated Systems Consulting Group  January 1996 - January 1997
Stewart-Todd Associates   January 1988 - January 1992

Skills
Outsourcing, IT Management, Information Technology, Data Center, Vendor Management, IT Strategy, Leadership, Integration, Management, Disaster Recovery, Security, Software Project..., Managed Services, Enterprise Software, Business Process..., Strategy, Software Development, IT Service Management, ERP, CRM, Databases, Business Development, SaaS, Cloud Computing, Business Intelligence, Governance

Education
Boston University Questrom School of Business
B.S., Business Administration

Pennsylvaina State University
MA, Business Adm

Mitch Benveniste Mitch Benveniste Greater New York City Area Details
Mitch Benveniste's iQor Experience 2011 - Present
Job Senior Vice President Finance at iQor
Industry Outsourcing/Offshoring
Experience
iQor   2011 - Present
Receivable Management Services  May 2001 - October 2010
Dun & Bradstreet  1983 - 2001
PricewaterhouseCoopers  February 1975 - March 1980

Skills
Financial Analysis, Financial Reporting, Forecasting, Accounting, Accounts Receivable, Finance, Auditing, Risk Management, Consolidation, Managerial Finance, Corporate Finance, Variance Analysis, Cost Accounting, Executive Management, Management, Strategic Financial..., Budgets, Mergers & Acquisitions, ERP, Operations Management, Financial Accounting, Internal Controls, Financial Audits, Financial Modeling, Process Improvement, Sarbanes-Oxley Act, Analysis, Business Process..., Internal Audit, Cash Flow, Financial Forecasting, US GAAP, Cash Management, Due Diligence, SEC filings, Restructuring, Financial Planning

Education
Baruch College, City University of New York (CUNY)
MBA, Accounting

Khalyl Jessie Khalyl Jessie Columbus, Ohio Area Details
Khalyl Jessie's iQor Experience December 2010 - May 2011
Job School Bus Driver
Industry Transportation/Trucking/Railroad
Experience
Petermann LTD  July 2015 - Present
Columbus City Schools  June 2014 - Present
Scioto Services  April 2013 - June 2014
CRSGroup  February 2013 - April 2013
Walmart Distribution Center  April 2012 - September 2012
dawson careers  2012 - 2012
iQor   December 2010 - May 2011
Alliance Data Systems  2006 - 2009
Intellirisk Management Corp.  2001 - 2004

Skills
Customer Service, Research, Microsoft Excel, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Team Building, Training, Strategic Planning, Outlook, Team Leadership, Project Management, Customer Satisfaction, Event Planning, Recruiting, Negotiation, System Administration, Management, Supervisory Skills, Process Scheduler, Leadership Development

Education
Kaplan University   2006 — 2007
Certificate, Crime Scene Investigations

Antioch College   1992 — 1996
B.A., Humanities

Herndon High School   1985 — 1989
High School, High School/Secondary Diplomas and Certificates

Arrin Barton Arrin Barton San Francisco Bay Area Details
Arrin Barton's iQor Experience May 2011 - August 2011
Job
Industry Retail
Experience
Gap Inc.  July 2014 - August 2015
Duff & Phelps  July 2012 - July 2013
iQor   May 2011 - August 2011
Redstone Advisors LLC   January 2011 - April 2011
Global Financial Advisors  September 2010 - December 2010

Skills
VBA, Financial Modeling, Valuation, Bloomberg, Financial Analysis, Equity Research, Economics, Bloomberg Terminal, Business Valuation, Finance, Equity Valuation, Corporate Finance, Investment Banking, DCF, Capital IQ, Microsoft Excel

Education
Brigham Young University   2008 — 2012
BS, Economics

Lydia Clay Lydia Clay Columbus, Ohio Area Details
Lydia Clay's iQor Experience September 2008 - January 2011
Job Human Resources and Talent Manager
Industry Human Resources
Experience
Boston's Gourmet Pizza  June 2011 - May 2012
TGI Fridays  August 2006 - January 2012
iQor   September 2008 - January 2011
iQor a.k.a Allied Interstate   August 2006 - September 2008

Skills
Call Centers, Human Resources, Process Improvement, Recruiting, Training, Vendor Management

Education
Art Institute of Pittsburgh   2002 — 2004
N/A, Graphic Design & Sociology, Deans List

Fort Hayes Career Center   2000 — 2002
Commercial Art

Westerville South High School   1998 — 2002

Elvira Melvin Elvira Melvin Charleston, South Carolina Area Details
Elvira Melvin's iQor Experience September 2006 - Present
Job at
Industry Financial Services
Experience
MsMelvs Lavish Events   April 2009 - Present
iQor   September 2006 - Present
PHC  July 2004 - September 2006

Skills
Customer Experience, Data Entry, Customer Retention, Process Improvement, Telemarketing, Outlook, Credit, Training, Sales, Call Centers, Customer Satisfaction, Employee Training, Leadership

Education
Liberty University   2012 — 2014
Bachelor's degree, Counseling Psychology

Ashford University   2011 — 2014

Johnson C. Smith University - JCSU   2001 — 2003

Melissa Wildermuth Melissa Wildermuth West Palm Beach, Florida Area Details
Melissa Wildermuth's iQor Experience April 1993 - Present
Job VP of Operations at iQorPhlippines
Industry Consumer Services
Experience
iQor   April 1993 - Present

Skills
Call Centers, Call Center, Operations Management, Management, BPO, Outsourcing, Customer Service, Workforce Management, Performance Management, Vendor Management, Team Building, Executive Management, Customer Satisfaction, Process Improvement, Leadership, Training, Recruiting, Team Management

Education
Broward College   1987 — 1990
Associate of Arts (AA), Communication, General, Theater

Erin Carbone Erin Carbone Greater New York City Area Details
Erin Carbone's iQor Experience January 2012 - March 2013
Job Market Research Analyst at HCD Research
Industry Market Research
Experience
HCD Research  March 2013 - June 2014
iQor   January 2012 - March 2013
“Loved This Wine” Phone Application   July 2011 - March 2013
United Nations  January 2011 - April 2011
HCD Research  May 2008 - September 2009
HCD Research  May 2007 - April 2008
PharmaStrat, Inc.   January 2006 - March 2007

Skills
Quantitative Research, SPSS, Market Research, Qualitative Research, Data Analysis, Stata, Competitive Analysis, Economics, Proposal Writing, Social Media, Focus Groups, Strategy, Marketing, Research, Management Consulting, Statistics, Online Research

Education
University of Pittsburgh   2014 — 2019
Doctor of Philosophy (PhD), Public and International Affairs

Universitat Pompeu Fabra   2009 — 2010
MA, International Relations

Barnard College   2001 — 2005
BA, Economics, Psychology

Broc Buttars Broc Buttars New York, New York Details
Broc Buttars's iQor Experience May 2009 - September 2009
Job Transaction Advisory Services Senior at EY
Industry Financial Services
Experience
EY  June 2015 - Present
Deloitte & Touche  July 2010 - June 2015
AirLiquide  September 2009 - December 2009
iQor   May 2009 - September 2009

Skills
Financial Modeling, Strategic Planning, Management Consulting, Corporate Finance, Valuation, Financial Analysis, Microsoft Office, Research, Strategy, Financial Reporting, Finance

Education
Brigham Young University   2007 — 2010
B.S. Business Management, Finance

Seeniraj Ramasamy Seeniraj Ramasamy Greater New York City Area Details
Seeniraj Ramasamy's iQor Experience October 2009 - March 2010
Job Senior Database Developer
Industry Information Technology and Services
Experience
AllianceBernstein  June 2010 - Present
Merrill Lynch  April 2010 - May 2010
iQor   October 2009 - March 2010
Credit Suisse  February 2009 - October 2009
AllianceBernstein  December 2006 - December 2008
Prudential Financial  June 2005 - December 2006
Tata Consultancy Services  April 2004 - December 2006
Infosys Technologies Ltd  January 1999 - April 2004

Skills
Business Intelligence, SDLC, ETL, Data Warehousing, Microsoft SQL Server, SQL, Database Design, Software Project..., Databases, Oracle, WCF, Business Analysis, T-SQL, SSIS, C#, .NET, Sybase, SSRS, ASP.NET, Crystal Reports, Requirements Gathering

Education
Anna University   1994 — 1998
Bachelor's degree

Kemya Sutton Kemya Sutton Charlotte, North Carolina Area Details
Kemya Sutton's iQor Experience 2007 - 2008
Job Senior Branch Operations Manager at Centralized Showing Service
Industry Consumer Services
Experience
Centralized Showing Service  February 2013 - Present
Connextions  August 2011 - March 2012
iQor   2007 - 2008
Sprint Nextel  1999 - 2001
Pepsi Bottling Group  1998 - 2000
American Express  1991 - 1996

Skills
Customer Service, Customer Satisfaction, Call Center, Team Building, Training, Performance Management, Operations Management, Process Improvement, Workforce Management, Customer Experience, Customer Retention, Leadership, Team Leadership, Management, Call Centers, Sales Operations, Sales, Employee Training, Quality Assurance, Time Management, Coaching, Recruiting, Employee Relations, Leadership Development, Cross-functional Team..., Hiring, Outlook, Call Center Development, Team Management, Conflict Resolution, Interviews, Telecommunications, Employee Engagement, Project Management, Onboarding, Talent Acquisition, Sales Management, Payroll, Organizational..., Vendor Management, Microsoft Office, Networking, Analysis, Account Management, Troubleshooting

Education
Ashford University   2011 — 2012
Orginizational Management

University of Phoenix   2010 — 2011
Buisness Management

Central Piedmont Community College   2008 — 2009
Paralegal Technoligies

University of Cosmetology   1998 — 1999
Cosmetology/Cosmetologist, General

Southeastern Community College   1990 — 1991
Business Administration and Management, General

O. Jackson O. Jackson Charleston, South Carolina Area Details
O. Jackson's iQor Experience November 2011 - July 2012
Job C.E.O. at Kotto IT Solutions
Industry Computer Networking
Experience
Kotto IT Solutions   May 2010 - Present
iQor   November 2011 - July 2012
Computer Care of Goose Creek   August 2008 - May 2009
Blades Professional Barbering   July 2005 - June 2006

Skills
C, C++, Microsoft Office, Windows, Java, Linux, HTML, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Networking, Computer Hardware, Teamwork, Barbering, Consulting, Public Relations, System Administration, Troubleshooting, Photoshop, Team Leadership, OS X, Analysis, Operating Systems, Network Administration, Software Installation, Public Speaking, Digital Media, Databases, Windows 7, Visio, Outlook, Android, Network Security, TCP/IP, HTML 5, Adobe Creative Suite, JavaScript, Telecommunications

Education
Centura College-North Charleston   2007 — 2009
Associate's degree, Computer NT/IT, 3.63 gpa

Preety Shah Preety Shah Toronto, Canada Area Details
Preety Shah's iQor Experience January 2010 - September 2010
Job Financial Planning at Shah Financial Planning Inc.
Industry Civic & Social Organization
Experience
Shah Financial Planning Inc.   September 2012 - June 2013
CBV Collection Services Ltd  September 2010 - August 2012
iQor   January 2010 - September 2010

Skills
Program Coordination, Customer Service, Leadership, Strategic Planning, Coaching, Call Centers, Project Management, Credit, Team Leadership, Training, Team Building, Risk Management, Banking, Analysis, Budgets

Education
ELT class at CCS

University of Toronto
Certificate in Project Management, Project Management

Gujarat University   1987 — 1989
Master of Development Communication, Use of media for development of the society, Media & Social change

Gujarat Ayurved University   1981 — 1987
B.A.M.S., Ayurvedic Medicine and Surgery

The Maharaja Sayajirao University of Baroda   1981 — 1985
B.Mus., Dramatics

Shantilvias Smith Shantilvias Smith Southaven, Mississippi Details
Shantilvias Smith's iQor Experience April 2014 - Present
Job HR Generalist II at iQor
Industry Human Resources
Experience
iQor   April 2014 - Present
Adams Keegan, Inc.   June 2012 - April 2014
Our House, Inc.   September 2003 - June 2012
Target  April 2001 - January 2002
SOUTH DELTA ELEMENTARY/AMERICORPS –   September 1998 - July 2000

Skills
Windows, Microsoft Office, Troubleshooting, New Hire Orientations, Human Resources, Conflict Resolution, Customer Service, Data Entry, Confidentiality, Office Administration, Time Management, Fax, Outlook, HRIS, Administrative Work, Community Outreach, Phone Etiquette, Phone Skills, People Skills, Filing, PowerPoint, Clerical Skills, Social Skills, Records Management, Spreadsheets, Interviews, Workshop Facilitation, Non-profits, Invoicing, Background Checks, Receptionist Duties, Microsoft Office 2007, Switchboard Operator, Appointment Scheduling, Scanners, Onboarding, Microsoft Word, File Management, Multi-line Phone, Teamwork, Case Managment, Clerical Work, Office Equipment, Access, Microsoft Excel

Education
Baker College Center for Graduate Studies   2012 — 2014
Master of Business Administration (MBA), Human Resources Management

Baker College Center for Graduate Studies   2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management

Baker College of Flint   2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Computer Information Systems

Baker College of Flint   2008 — 2009
Associate of Business, Computer Information Systems

Hinds Community College
Computer Programming/Computer Repair

Rolling Fork High School
General Studies

Charanjot Anand Charanjot Anand Toronto, Canada Area Details
Charanjot Anand's iQor Experience August 2011 - Present
Job Assistant Vice President Training & Development at iQor
Industry Financial Services
Experience
iQor   August 2011 - Present
Hans Dairy Inc   April 2011 - July 2011
HCL  March 2010 - March 2011
Convergys  October 2007 - February 2010
Convergys  March 2004 - October 2007
Convergys India Services  June 2001 - 2004
IBM Daksh  February 2003 - June 2003
GE Capital International Services  April 2000 - April 2001

Skills
Start-ups, Vendor Management, Performance Management, Recruiting, Talent Acquisition, Organizational..., Talent Management, Corporate Training, Training, Ousourcing, Adult Learning..., Management, CRM, Employee Training, Leadership, Human Resources, Operations Management, Team Management, Outsourcing, Soft Skills, Employee Engagement, Training Delivery, Six Sigma, Employee Relations, Call Centers, Business Development, BPO, Project Management

Education
Project Management   2010 — 2011
PMA-CEPM, Project Management

Annamalai University   1995 — 1998
Bachelor's of Commerce, Commerce and Insurance

Welham Boys School   1984 — 1993

Vineet Mathur Vineet Mathur Greater New York City Area Details
Vineet Mathur's iQor Experience February 2005 - December 2013
Job Director @ meZocliq
Industry Financial Services
Experience
meZocliq  December 2013 - Present
iQor   February 2005 - December 2013
Global Vantedge  2002 - 2006

Skills
Outsourcing, BPO, Call Center, Vendor Management, Call Centers, Operations Management, Service Delivery, Transition Management, Employee Engagement, MIS, Performance Management, Training, Offshoring, Team Management, Leadership, CRM, Customer Experience, Workforce Management, Business Analysis, Business Process..., Process Improvement, Management

Education
Delhi University   1998 — 2001
Bachelor of Commerce (B.Com.)

Insitute of Hotel Management, Lucknow   1998 — 2001
DHMC, Hotel Management

Apeejay School   1995 — 1997
Higher Secondary, Medical

Todd Vehling Todd Vehling Sarasota, Florida Area Details
Todd Vehling's iQor Experience September 2014 - March 2015
Job Application Development Sr. Principal Consultant at NTT DATA Americas
Industry Electrical/Electronic Manufacturing
Experience
NTT DATA Americas  April 2015 - Present
iQor   September 2014 - March 2015
Jabil  February 2005 - August 2014
Hewlett-Packard  May 1992 - July 2005

Skills
Business Analysis, Business Process, Cross-functional Team..., ERP, Business Process..., Forecasting, Lean Manufacturing, Manufacturing, Process Improvement, SAP, SAP ERP, Six Sigma

Education
Indiana Wesleyan University   1995 — 1997
MBA, Business

Ball State University   1988 — 1992
BS, Finance

Nicholas White Nicholas White Phoenix, Arizona Details
Nicholas White's iQor Experience January 2008 - January 2010
Job Operations Manager Contract Logistics Honeywell
Industry Aviation & Aerospace
Experience
Kuehne + Nagel  April 2015 - Present
Cardinal Health  December 2013 - October 2014
Copperstate Restaurant Technologies  August 2013 - December 2013
QBE FIRST  July 2010 - February 2012
iQor   January 2008 - January 2010

Skills
Software, CACS, ACSS, SharePoint, Microsoft Office..., SAP, AutoCAD, Mac OS X, HTML, DOS, Microsoft SQL Server, Oracle SQL, Adobe Creative Suite, NetSuite, SAP CRM, Microsoft CRM, Cacti, Windows NT, Visual Basic, Communication, Contract Negotiation, Team Building, Leadership Development, Pay Close Attention to..., Goal Oriented, Project Management, Operations Management, Forecasting, Logistics Management, Procurement, Problem Solving, Lean Business Processes, Management Consulting, Social Networking, OS X, Networking, Oracle E-Business Suite, AS400 Administration, Lean Operations, Business Analysis, Data Analysis, Analytics, Negotiation, Strategy, Logistics, Entrepreneurship, Change Management, Business Development, Cross-functional Team..., Business Strategy

Education
Arizona State University   2013 — 2015
Master of Science (MS), Global technology development

Arizona State University   2010 — 2013
Bachelor's degree, Operations Management Technology, GPA 3.80/4.00

Newark Memorial High School

Jane Gantt Jane Gantt Charleston, South Carolina Area Details
Jane Gantt's iQor Experience March 2015 - Present
Job Customer Service/Collections
Industry Consumer Services
Experience
Iqor   March 2015 - Present
Macy's  October 2013 - November 2014
AccuMed Technologies Solutions, Inc.   April 2000 - October 2012
Diversified Health Services, Memphis   October 1994 - April 2000

Skills
Quality Assurance..., Credit Card/Loan..., Software Documentation, Quality Assurance, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Software Quality..., SDLC, Windows, Troubleshooting, SQL, Customer Service, Training, Process Improvement, Testing

Education
Argosy University Phoenix   2014 — 2016
Bachelor of Business Administration (B.B.A.), Customer Service Support/Call Center/Teleservice Operation

Jones Business College   1966 — 1968
Associate of Arts and Sciences (AAS), Office Automation

Keys Business College - Norfolk, VA   1965 — 1966
IMB Certificate, Data entry

Rebecca Menke Rebecca Menke San Francisco, California Details
Rebecca Menke's iQor Experience May 2008 - August 2008
Job
Industry Law Practice
Experience
Diamonds International  January 2011 - Present
Law Offices of Kenneth L. Kutner   June 2009 - August 2009
New York City Law Department  September 2008 - December 2008
iQor   May 2008 - August 2008
Benjamin N. Cardozo School of Law  May 2008 - August 2008
Sylvan Learning  October 2006 - July 2007
French-American Chamber of Commerce, Los Angeles  September 2006 - May 2007

Skills
Licensing, Research, Intellectual Property, Corporate Law, Legal Writing, Legal Research, Immigration Law, Management

Education
Benjamin N. Cardozo School of Law, Yeshiva University   2007 — 2010
J.D., Intellectual Property Law, Corporate Law

Scripps College   2002 — 2006
B.A., Mathematics, French Studies

Roxana Ruano Roxana Ruano Charlotte, North Carolina Area Details
Roxana Ruano's iQor Experience October 2010 - May 2013
Job Recruiter at Insource Performance Solutions, LLC
Industry
Experience
Insource Performance Solutions, LLC  May 2013 - Present
iQor   October 2010 - May 2013
Teleperformance  April 2005 - February 2010

Education
Universidad Tecnológica de El Salvador

Beder Cancio Beder Cancio Montreal, Canada Area Details
Beder Cancio's iQor Experience October 2010 - April 2011
Job Route Manager at Abell Pest Control
Industry Recreational Facilities and Services
Experience
Abell Pest Control  June 2011 - Present
CCLAQ - Chambre de Commerce Latino-américaine du Québec   April 2011 - Present
Centre Génération Emploi   February 2011 - November 2012
iQor   October 2010 - April 2011
Développement économique Longueuil   June 2010 - October 2010
Hotel Dann Cartagena   June 2007 - January 2008
Cartagena Hilton Hôtels   March 2001 - July 2007

Skills
Change Management, Business Strategy, French, Management Consulting, Strategic Planning, Project Management, Entrepreneurship, Public Speaking, Marketing Strategy

Education
Université de Sherbrooke   2010 — 2010
M. adm, Administration

Universidad Tecnológica de Bolívar   2004 — 2004
Diplomado, Aseguramiento de la Calidad ISO 9000

Fundación Universidad de Bogotá 'JorgeTadeo Lozano'   1996 — 2001
BAA, Administration touistique

Ciudad Escolar Comfenalco, CEC   1989 — 1994
Bachiller, Academic

Audrey Bankston Audrey Bankston Charlotte, North Carolina Area Details
Audrey Bankston's iQor Experience May 2005 - November 2007
Job Customer Service Representative at Randstad/Aon Hewitt
Industry Hospital & Health Care
Experience
Aon Hewitt  September 2012 - Present
Aerotek Professional Service   November 2011 - January 2012
ERF Marketing Inc.  April 2010 - June 2010
iQor   May 2005 - November 2007
Dillards  October 2003 - May 2005
University Hospital of Augusta Georgia   August 1996 - August 2001
Augusta Richmond County  July 1986 - September 1998
DHEC Home Heath   September 1997 - January 1998

Skills
Customer Satisfaction, ICD-9, Administrative..., Call Center, Recruiting, Medical Coding, Time Management, Medical Records, Microsoft Office 2007, Accounts Receivable, Employee Relations, CPT, Talent Acquisition, Public Speaking, Teamwork, Management, Call Centers, Leadership, Customer Service, Employee Benefits, Training, Applicant Tracking..., Team Building

Education
Gaston College   2012 — 2012
Certificate, Medical Billing & Office Computers

Urban League of Charlotte NC   2010 — 2010
Professional Adult Empowerment Program, Career Readiness Cerification (CRC)

Aiken Techinical College   1983 — 1986
none, Secreterial Science

Aiken Technical College   1983 — 1986

Justin LaSalle Justin LaSalle Toronto, Canada Area Details
Justin LaSalle's iQor Experience June 2010 - July 2011
Job Collections/Outsourcing Operations
Industry Outsourcing/Offshoring
Experience
CBV Collection Services Ltd  June 2013 - Present
CBV Collection Services Ltd  January 2012 - May 2013
Walmart  August 2011 - December 2011
iQor   June 2010 - July 2011
Collectcorp  September 2009 - May 2010
NCO Financial Systems  October 2004 - September 2009

Skills
Credit, Call Center, Customer Service, Call Centers, Operations Management, Credit Cards, Risk Management, Loans, Accounts Receivable, Team Leadership, Finance, Customer Satisfaction, Banking, Process Improvement

Education
Bishop's University   1998 — 2002
B.A., Economics

Andrea Glose Andrea Glose Allentown, Pennsylvania Area Details
Andrea Glose's iQor Experience 2010 - Present
Job VP of Operations at iQor
Industry Outsourcing/Offshoring
Experience
iQor   2010 - Present
Receivable Management Services (RMS)   April 1995 - Present
D&B  1994 - 2002

Education
DeSales University
MBA, Business Administration

Bloomsburg University of Pennsylvania   1990 — 1994
Bachelor of Science, Office Administration

Yolanda Mackey Yolanda Mackey Charlotte, North Carolina Area Details
Yolanda Mackey's iQor Experience March 2004 - April 2007
Job at
Industry Information Services
Experience
Shutterfly Inc.  September 2015 - Present
American Red Cross  July 2012 - June 2014
Lash Group  August 2011 - October 2011
Aerotek/ Lash Group   November 2009 - January 2010
Convergys  July 2007 - April 2008
iQor   March 2004 - April 2007

Skills
Customer Relations, Microsoft Office, Strategic Planning, Excel, Market Research, PowerPoint

Education
Ashford University   2011 — 2015
Information Technology

Urban League of Central   2000 — 2000
Certificate, Word Processing

Midwood High School   1996 — 1996
High School Diploma

American InterContinental University
Business Administration and Management, General

Brad Walters Brad Walters Greater Minneapolis-St. Paul Area Details
Brad Walters's iQor Experience March 2011 - August 2012
Job Securities Operations Service Specialist at Wells Fargo
Industry Financial Services
Experience
Wells Fargo  February 2014 - Present
iQor   March 2011 - August 2012
Super Lake Charts   April 2009 - September 2009
US Army  October 2003 - December 2006

Skills
Customer Service, Military Experience, Risk Management, Analysis, Landscaping, Guitarist, Firearms, FINRA, Military, Fishing, Hunting, Army, Series 3, Debt Collection, Hedging, FX Hedging, Futures, Commodity Risk..., CTA

Education
Augsburg College   2012 — 2013
Bachelor of Arts (B.A.), Finance, 3.843

Normandale Community College   2008 — 2010

EPHS

Robin Urstadt Robin Urstadt Charlotte, North Carolina Area Details
Robin Urstadt's iQor Experience October 2008 - March 2014
Job Customer Service Expert
Industry Consumer Services
Experience
Time Warner Cable  May 2015 - Present
Time Warner Cable  June 2014 - Present
Time Warner Cable  June 2014 - Present
iQor   October 2008 - March 2014
Convergys  2006 - 2008
Container Graphics Corp   1996 - 2005

Skills
Workforce Management, Call Centers, Outsourcing, Vendor Management, Customer Satisfaction, Operations Management, Service Delivery, Process Improvement, Performance Management, Customer Experience, Team Management, Credit, Customer Retention

Education
Brookdale Community College   1986 — 1989
Associate of Applied Science, Drafting & Design

Florida Institute of Technology   1985 — 1986
Space Sciences

Shantay Goldston Shantay Goldston Charlotte, North Carolina Details
Shantay Goldston's iQor Experience August 2010 - Present
Job Trainer at iQor
Industry Outsourcing/Offshoring
Experience
iQor   August 2010 - Present
Panera Bread  September 2007 - June 2010
Convergys  February 2004 - June 2007

Skills
Word, PowerPoint, Access, Excel, Healthcare, Typing, 10 Key, Customer Service, Supervisory Skills, Call Center, Training & Development, Hospitality, Personal Development, People Skills, Soft Skills, Interviewing, Quality Assurance, Cash Handling, Punctual, Independent, Self Starter, Quickbooks, Fast Learner, Leadership Development

Education
Kaplan College-Charlotte   2010 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management

Chris Sugden Chris Sugden Minneapolis, Minnesota Details
Chris Sugden's iQor Experience August 2011 - June 2012
Job Account Specialist at ECMC
Industry Financial Services
Experience
ECMC  June 2012 - Present
iQor   August 2011 - June 2012
IC Systems  December 2005 - May 2011

Skills
Call Center, BPO, Workforce Management, Telemarketing, Customer Satisfaction, Outsourcing, Call Center Development, Customer Experience, Contact Centers, Talent Acquisition, Customer Service, Recruiting, Performance Management, Team Management, Vendor Management, Operations Management, Secondary Research, Customer Retention, Employee Relations, Technical Support, Call Centers

Education
Metropolitan State University   2012 — 2017
Bachelor’s Degree, History

Brown College   2000 — 2001
Associate of Arts (A.A.), Radio and Television

Gustavus Adolphus College   1999 — 2000

Sabrina Reed Sabrina Reed Gilbert, Arizona Details
Sabrina Reed's iQor Experience April 2006 - October 2007
Job Client Services Representative at GE Capital
Industry Financial Services
Experience
GE Capital  December 2009 - Present
Volt Technical Resources  October 2008 - January 2009
iQor   April 2006 - October 2007
Albertsons  July 2004 - October 2005

Skills
Call Center, Customer Satisfaction, Customer Retention, Technical Support, Customer Experience, Help Desk Support, Customer Service, New Hire Training

Education
Arizona State University, W. P. Carey School of Business   2009 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General

Chandler/Gilbert Community College   2005 — 2009
Associate's degree, Business/Commerce, General

Nancy Silliker Nancy Silliker Tucson, Arizona Details
Nancy Silliker's iQor Experience August 2012 - Present
Job Customer Finance Representative at iQor
Industry Outsourcing/Offshoring
Experience
iQor   August 2012 - Present
CCI  March 2012 - July 2012
APAC Customer Services  September 2009 - May 2011

Skills
Microsoft Office, Microsoft Excel, Communication, Multi-line Phone, Answering Phones, Problem Solving, Finance, Payment Systems, Multi Tasking, Customer Satisfaction, Exceptional Listener, Resolving Issues

Education
Brookline College-Tucson   2010 — 2011
Bachelor of Applied Science (BASc), Medical/Clinical Assistant

Florida State University   1982 — 1984
None, Business Administration and Management, General

Alesia Christian Alesia Christian Columbus, Ohio Details
Alesia Christian's iQor Experience April 2013 - August 2013
Job Company Driver at MobileNet Services
Industry Consumer Services
Experience
MobileNet Services  June 2014 - Present
United States Postal Service  July 2013 - September 2013
iQor   April 2013 - August 2013
ADPI Intermedix  2010 - 2011
JCPenney  August 2008 - March 2009
The Home Depot  May 2008 - August 2008
jcpenney  September 2007 - December 2007
Teleperformance  January 2007 - August 2007
Safelite AutoGlass  March 2006 - December 2006

Skills
Customer Service, Administrative..., Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Medical Billing, Medical Terminology, Call Center, Customer Satisfaction, Medical Coding, CPT, HIPAA, 10 Key, Troubleshooting, Fax, Office Equipment, Clerical Skills, Appointment Scheduling, ICD-9, Microsoft Excel, Outlook, Call Centers, Telephone Skills, Invoicing

Education
Per Scholas   2012 — 2012
Technical Degree, Information Technology

American School of Technology   2009 — 2010
Technical degree, Medical Office Assistant/Specialist

College of Mount St. Joseph   2005 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Thompson Kendra Thompson Kendra Houston, Texas Details
Thompson Kendra's iQor Experience June 2006 - Present
Job Sr. Insurance Agent at iQor
Industry Outsourcing/Offshoring
Experience
iQor   June 2006 - Present

Skills
Coding Experience, Medical Billing, Medical Assisting, Appeals, Refunds, Triage

Education
Everest Institute-Greenspoint   2005 — 2006
CBCS, BILLING AND CODING SPECIALIST

Delgado Community College   1995 — 1997
Associate's degree, Physical Therapy/Therapist

Valencia Smith Valencia Smith Charlotte, North Carolina Details
Valencia Smith's iQor Experience October 2009 - July 2011
Job Asst Administrative Assistant at Living Community Worship Center
Industry Religious Institutions
Experience
Living Community Worship Center   January 2010 - Present
Iqor   October 2009 - July 2011
GM Onstar  June 2006 - February 2010

Skills
Data Entry

Education
Carver Career Center   1994 — 1996
Cosmetology/Cosmetologist, General

Granby High School   1984 — 1989

Alishia Butler Alishia Butler Phoenix, Arizona Details
Alishia Butler's iQor Experience July 2012 - Present
Job customer service rep at iqor
Industry Consumer Goods
Experience
iqor   July 2012 - Present

Skills
friendship, reading,...

Education
Arizona College of Allied Health   2010 — 2011
phlebotomy certificate

chicago vocational high school   1985 — 1989
high school diploma

Kateri Silas Kateri Silas Mesa, Arizona Details
Kateri Silas's iQor Experience October 2012 - Present
Job Customer Financial Services at iQor
Industry Financial Services
Experience
iQor   October 2012 - Present
Health Choice One  April 2012 - September 2012

Education
Sanford-Brown College-Phoenix   2011 — 2011
Medical/Clinical Assistant

Julius Dobbs Julius Dobbs Carrollton, Texas Details
Julius Dobbs's iQor Experience July 2013 - May 2015
Job Customer Service Specialist
Industry Computer Software
Experience
North Texas Tollway Authority  June 2015 - Present
iQor   July 2013 - May 2015
Microsoft  February 2013 - May 2013
Microsoft  November 2012 - February 2013

Skills
Microsoft Office, Microsoft CRM, Visual Communication, Photoshop, Illustrator, InDesign, Customer Service, Escalation, Escalation Resolution, Fraud, Identity Theft, Call Centers, CRM

Education
Brookhaven Community College   2005 — 2013
Associate of Arts (A.A.)

tawanda hall tawanda hall Hollywood, Florida Details
tawanda hall's iQor Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
iQor   2011 - 2013
cleavens protectin services   January 2010 - February 2011
PRC, LLC  May 2006 - December 2009

Skills
stong customer service..., outstanding..., ability to learn quickly, motivated and hard..., competent at multi..., proficient in leadership, typing speed 50 wpm, skillfull in decision...

Education
ATI College of Health   2011 — 2012
medical assisting

miramar high school   2002 — 2006
hs diploma, General Studies

Cary Neal Cary Neal Tucson, Arizona Details
Cary Neal's iQor Experience August 2012 - Present
Job Financial Analyst at Iqor
Industry Consumer Services
Experience
Iqor   August 2012 - Present
Touchstone Energy  June 1991 - July 2000

Education
University of Phoenix   1988 — 2000
Master of Business Administration (MBA), Global Management

Arizona State University   1975 — 1976

Brooks Jimenez Brooks Jimenez Charlotte, North Carolina Details
Brooks Jimenez's iQor Experience December 2014 - June 2015
Job Medical Assistant
Industry Hospital & Health Care
Experience
iQor   December 2014 - June 2015
Piedmont Pharmacy   February 2013 - November 2013

Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Pharmaceutical Industry, Microsoft Excel, Sales, Public Speaking

Education
Kaplan College-Charlotte   2015 — 2016
Medical Assistant

Harding University High School   2009 — 2013
Diploma

Nakita Williams Nakita Williams Houston, Texas Details
Nakita Williams's iQor Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
iQor   2013 - 2013
Toys R Us  2005 - 2013
Walmart  2009 - 2010

Skills
Customer Service, Retail, Sales, Cosmetics, Cosmetology

Education
Sebring Career Schools-Houston   2005 — 2007
Cosmetology, Barber/Styling, and Nail Instructor

Thurgood Marshall High School   2002 — 2005
High School Diploma

Desiree Knight Desiree Knight Fort Lauderdale, Florida Details
Desiree Knight's iQor Experience October 2014 - Present
Job Customer Service Representative at iQor
Industry Outsourcing/Offshoring
Experience
iQor   October 2014 - Present
Convergys  August 2013 - January 2014

Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Process Improvement, Training, Team Building, Team Management, Operations Management

Education
Broward College   2014 — 2016
Associate of Arts (A.A.), Journalism

Amanda Avila Amanda Avila Greater Minneapolis-St. Paul Area Details
Amanda Avila's iQor Experience July 2007 - November 2010
Job Student at the University of Minnesota
Industry
Experience
iQor   July 2007 - November 2010
Home Health Care, Inc  June 2006 - May 2007
All Cities Mortgage and Financial   January 2002 - August 2003
Domino's  July 1998 - August 2000

Skills
Customer Service, Collections

Education
University of Minnesota-Twin Cities   2015 — 2017
Animal Sciences

Anoka Ramsey Community College   2013 — 2015
Associate of Arts (AA), General Studies

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