ISI Telemanagement Solutions
Industry: Company
DescriptionFounded: 1977 Subsidiary: ISI Telemanagement Solutions Inc., eLearning
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ISI Telemanagement Solutions Employees
Employee
Years
Job
Industry
Susan Zangara Susan Zangara's ISI Telemanagement Solutions Experience October 2002 - December 2006
Job Account Executive Team Lead at Houghton Mifflin Harcourt
Industry Computer Software
Experience
Houghton Mifflin Harcourt December 2013 - Present
Houghton Mifflin Harcourt January 2012 - Present
Saleslink 2007 - 2009
ISI Telemanagement Solutions October 2002 - December 2006
Ambrosi November 1999 - July 2002
FullVision August 1997 - November 1999
Comark March 1994 - August 1997
Skills
Sales, Customer Service, Sales Process, Selling, Salesforce.com, Account Management, Sales Management, Direct Sales, Marketing, Lead Generation, Marketing Strategy, Solution Selling, CRM, Project Management, Team Building, Social Media, Microsoft Office, Team Leadership, Email Marketing, Marketing Communications, Microsoft Excel, B2B, Sales Presentations, Product Marketing, Cold Calling, SaaS, Strategic Partnerships
Education
Loyola University Chicago 1986 — 1991
B. B. A., Business Administration
Houghton Mifflin Harcourt December 2013 - Present
Houghton Mifflin Harcourt January 2012 - Present
Saleslink 2007 - 2009
ISI Telemanagement Solutions October 2002 - December 2006
Ambrosi November 1999 - July 2002
FullVision August 1997 - November 1999
Comark March 1994 - August 1997
Skills
Sales, Customer Service, Sales Process, Selling, Salesforce.com, Account Management, Sales Management, Direct Sales, Marketing, Lead Generation, Marketing Strategy, Solution Selling, CRM, Project Management, Team Building, Social Media, Microsoft Office, Team Leadership, Email Marketing, Marketing Communications, Microsoft Excel, B2B, Sales Presentations, Product Marketing, Cold Calling, SaaS, Strategic Partnerships
Education
Loyola University Chicago 1986 — 1991
B. B. A., Business Administration
Chris Hanley Chris Hanley's ISI Telemanagement Solutions Experience September 2012 - May 2013
Job Account Executive Midwest at Whitlock
Industry Information Technology and Services
Experience
Whitlock May 2013 - Present
ISI Telemanagement Solutions September 2012 - May 2013
Revolabs August 2011 - August 2012
Grundig Business Systems February 2007 - October 2011
Genesys Conferencing February 2006 - October 2006
ConferencePlus October 2003 - February 2006
Xpedite November 2001 - July 2003
Tandberg / NuVision December 2000 - October 2001
MCI 1996 - 2000
Goose Island Beer Company 1994 - 1996
Skills
B2B, Lead Generation, Cross-functional Team..., OEM, Manufacturing, VAR, Channel Sales, Technology Integration, Business Units, International Sales, Sales Management, Direct Sales, Audio Visual Integration, Unified Communications, Video Conferencing, Audio Conferencing, Wireless Microphones, Conference Rooms, Digital Dictation, Business Development, Product Management, SaaS, Key Account Management, Marketing, Telecommunications, Selling, Solution Selling, Sales Operations, Strategy, Sales, Management, Enterprise Software, Cloud Computing, Strategic Partnerships, Business Alliances, Channel Partners, Salesforce.com, Wireless, Integration, Managed Services, Outsourcing, Go-to-market Strategy, Sales Process
Education
Northern Illinois University 2003 — 2006
MBA
University of Notre Dame 1987 — 1991
BBA
Whitlock May 2013 - Present
ISI Telemanagement Solutions September 2012 - May 2013
Revolabs August 2011 - August 2012
Grundig Business Systems February 2007 - October 2011
Genesys Conferencing February 2006 - October 2006
ConferencePlus October 2003 - February 2006
Xpedite November 2001 - July 2003
Tandberg / NuVision December 2000 - October 2001
MCI 1996 - 2000
Goose Island Beer Company 1994 - 1996
Skills
B2B, Lead Generation, Cross-functional Team..., OEM, Manufacturing, VAR, Channel Sales, Technology Integration, Business Units, International Sales, Sales Management, Direct Sales, Audio Visual Integration, Unified Communications, Video Conferencing, Audio Conferencing, Wireless Microphones, Conference Rooms, Digital Dictation, Business Development, Product Management, SaaS, Key Account Management, Marketing, Telecommunications, Selling, Solution Selling, Sales Operations, Strategy, Sales, Management, Enterprise Software, Cloud Computing, Strategic Partnerships, Business Alliances, Channel Partners, Salesforce.com, Wireless, Integration, Managed Services, Outsourcing, Go-to-market Strategy, Sales Process
Education
Northern Illinois University 2003 — 2006
MBA
University of Notre Dame 1987 — 1991
BBA
Jennifer Napier Jennifer Napier's ISI Telemanagement Solutions Experience May 2010 - August 2012
Job Profit Enhancement Expert | Change Leader | Solution Mastermind | Consultant | Author | Speaker
Industry Management Consulting
Experience
Onus Consulting Services August 2014 - Present
GoPicnic Brands, Inc. August 2014 - January 2015
Namaste Laboratories, A Dabur International Enterprise April 2014 - August 2014
NewGen Business Solutions, Inc. August 2012 - April 2014
ISI Telemanagement Solutions May 2010 - August 2012
WorldPoint ECC, Inc. May 2004 - March 2010
Productivity Management Solutions October 2002 - May 2004
Thorson Computers November 1996 - October 2002
LabSource Inc. April 1989 - November 1996
Skills
Management, Strategy, Leadership, Strategic Planning, Business Intelligence, Business Process, Business Analysis, Start-ups, Consulting, Change Management, Sales, Analysis, Solution Selling, Project Planning, Project Management, Business Process..., Sales Management, Business Development, Cloud Computing, ERP, Management Consulting, CRM, Creative Problem Solving, SaaS, Enterprise Software, Professional Services, Marketing, Databases, Software Implementation, Financial Analysis, Telecommunications, Distribution Center..., Market Research, CRM Integration, Financial Accounting, Financial Reporting, Reporting & Analysis, Manufacturing Operations, Software Development, Cloud Applications, Client Development, NetSuite, Sage, ERP Implementations, WMS Implementations, Creative Solutions..., Website Development, Re-engineering, Written Communication, QuickBooks
Education
University of Phoenix 2013 — 2016
Accounting, 3.86
University of Phoenix 2013 — 2014
Associate's Degree, Accounting, 4.0
Aurora University 1984 — 1986
Onus Consulting Services August 2014 - Present
GoPicnic Brands, Inc. August 2014 - January 2015
Namaste Laboratories, A Dabur International Enterprise April 2014 - August 2014
NewGen Business Solutions, Inc. August 2012 - April 2014
ISI Telemanagement Solutions May 2010 - August 2012
WorldPoint ECC, Inc. May 2004 - March 2010
Productivity Management Solutions October 2002 - May 2004
Thorson Computers November 1996 - October 2002
LabSource Inc. April 1989 - November 1996
Skills
Management, Strategy, Leadership, Strategic Planning, Business Intelligence, Business Process, Business Analysis, Start-ups, Consulting, Change Management, Sales, Analysis, Solution Selling, Project Planning, Project Management, Business Process..., Sales Management, Business Development, Cloud Computing, ERP, Management Consulting, CRM, Creative Problem Solving, SaaS, Enterprise Software, Professional Services, Marketing, Databases, Software Implementation, Financial Analysis, Telecommunications, Distribution Center..., Market Research, CRM Integration, Financial Accounting, Financial Reporting, Reporting & Analysis, Manufacturing Operations, Software Development, Cloud Applications, Client Development, NetSuite, Sage, ERP Implementations, WMS Implementations, Creative Solutions..., Website Development, Re-engineering, Written Communication, QuickBooks
Education
University of Phoenix 2013 — 2016
Accounting, 3.86
University of Phoenix 2013 — 2014
Associate's Degree, Accounting, 4.0
Aurora University 1984 — 1986
Chris Welch's ISI Telemanagement Solutions Experience February 2014 - Present
Job Leader in Collaboration Management Solutions | Cisco | Skype for Business | Recording | CDR Reporting | WFM | TEM @ ISI
Industry Telecommunications
Experience
ISI Telemanagement Solutions February 2014 - Present
Discount TV Parts July 2008 - December 2013
CDW September 2007 - March 2008
Skills
E-commerce, Customer Relations, Customer Service, Strategic Planning, Business Planning, B2B, Product Management, Product Marketing, Start-ups, P, Strategic Partnerships, New Business Development, Business Development, Account Management, Sales Management, Consumer Electronics, Solution Selling, Product Development, Contract Negotiation, Business Strategy, Retail, Pricing, Operations Management, Business Analysis, Supply Chain, Inventory Management, Process Improvement, Vendor Management, Supply Chain Management, Management, Purchasing, Forecasting, Sales Process, Communication, Entrepreneurship, Telecommunications, Cloud Computing, CRM, Sales, VoIP, Strategy, Sales Operations, Managed Services, Leadership, SaaS, Unified Communications, Networking, Direct Sales
Education
Edgewood College 2004 — 2007
Business Management, Business Accounting, Computer Science, Spanish
Zion Benton High School 2000 — 2004
Graduated
ISI Telemanagement Solutions February 2014 - Present
Discount TV Parts July 2008 - December 2013
CDW September 2007 - March 2008
Skills
E-commerce, Customer Relations, Customer Service, Strategic Planning, Business Planning, B2B, Product Management, Product Marketing, Start-ups, P, Strategic Partnerships, New Business Development, Business Development, Account Management, Sales Management, Consumer Electronics, Solution Selling, Product Development, Contract Negotiation, Business Strategy, Retail, Pricing, Operations Management, Business Analysis, Supply Chain, Inventory Management, Process Improvement, Vendor Management, Supply Chain Management, Management, Purchasing, Forecasting, Sales Process, Communication, Entrepreneurship, Telecommunications, Cloud Computing, CRM, Sales, VoIP, Strategy, Sales Operations, Managed Services, Leadership, SaaS, Unified Communications, Networking, Direct Sales
Education
Edgewood College 2004 — 2007
Business Management, Business Accounting, Computer Science, Spanish
Zion Benton High School 2000 — 2004
Graduated
Bobbi Sherman-Gieschen Bobbi Sherman-Gieschen's ISI Telemanagement Solutions Experience March 1997 - January 2006
Job Marketing Consultant Ambit Energy
Industry Utilities
Experience
Ambit Energy April 2015 - Present
Direct E-Secure, Inc January 2006 - March 2015
ISI Telemanagement Solutions March 1997 - January 2006
ISI Telemanagement Solutions March 1997 - January 2006
Skills
Sales Management, Telecommunications, Direct Sales, Team Building, Unified Communications, Security, Solution Selling, Team Leadership, Leadership, CRM, Networking, Selling, Training, Sales, Account Management, Start-ups, Salesforce.com, Computer Security, Sales Presentations, SaaS, Managed Services, VoIP, Call Centers, Alarm Systems, Sales Operations, Cloud Computing, Wireless, Contract Negotiation, Business Development, Product Management, Product Marketing, Operations Management, Sales Process, Lead Generation, Professional Services, Management, Enterprise Software, Cold Calling, B2B, Strategic Partnerships, New Business Development, Customer Satisfaction, Vendor Management, Integration, Channel Partners
Education
Harper College 1971 — 1973
Degree, Early Childhood Education and Teaching
Ambit Energy April 2015 - Present
Direct E-Secure, Inc January 2006 - March 2015
ISI Telemanagement Solutions March 1997 - January 2006
ISI Telemanagement Solutions March 1997 - January 2006
Skills
Sales Management, Telecommunications, Direct Sales, Team Building, Unified Communications, Security, Solution Selling, Team Leadership, Leadership, CRM, Networking, Selling, Training, Sales, Account Management, Start-ups, Salesforce.com, Computer Security, Sales Presentations, SaaS, Managed Services, VoIP, Call Centers, Alarm Systems, Sales Operations, Cloud Computing, Wireless, Contract Negotiation, Business Development, Product Management, Product Marketing, Operations Management, Sales Process, Lead Generation, Professional Services, Management, Enterprise Software, Cold Calling, B2B, Strategic Partnerships, New Business Development, Customer Satisfaction, Vendor Management, Integration, Channel Partners
Education
Harper College 1971 — 1973
Degree, Early Childhood Education and Teaching
Oliver Korioth Oliver Korioth's ISI Telemanagement Solutions Experience 1999 - 2006
Job Information Technology
Industry Information Technology and Services
Experience
Northern Illinois University October 2006 - Present
Kortech Services January 2005 - Present
ISI Telemanagement Solutions 1999 - 2006
CLTV 1996 - 1998
Skills
Network Security, Technical Support, Windows Server, Security, Network Administration, System Administration, Hardware, Microsoft Office, Operating Systems, Networking, Windows 7, Integration, Multimedia, Web Applications, Firewalls, Computer Security, Video, Network Design, Virtualization, Wireless Networking, Computer Hardware, XP, Telecommunications, Linux, VPN, Databases, Video Production, Server Architecture, Streaming Media, MySQL, Mac OS X, Windows 8.1, Servers
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Certificate, Information Security
Purdue University 1991 — 1995
bachelors, Communications
Northern Illinois University October 2006 - Present
Kortech Services January 2005 - Present
ISI Telemanagement Solutions 1999 - 2006
CLTV 1996 - 1998
Skills
Network Security, Technical Support, Windows Server, Security, Network Administration, System Administration, Hardware, Microsoft Office, Operating Systems, Networking, Windows 7, Integration, Multimedia, Web Applications, Firewalls, Computer Security, Video, Network Design, Virtualization, Wireless Networking, Computer Hardware, XP, Telecommunications, Linux, VPN, Databases, Video Production, Server Architecture, Streaming Media, MySQL, Mac OS X, Windows 8.1, Servers
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Certificate, Information Security
Purdue University 1991 — 1995
bachelors, Communications
Alan Bertsch Alan Bertsch's ISI Telemanagement Solutions Experience October 2009 - May 2010
Job President at Qypsys
Industry Information Technology and Services
Experience
Qypsys February 2013 - Present
Qypsys May 2010 - Present
ISI Telemanagement Solutions October 2009 - May 2010
Coleman Technologies October 2008 - September 2009
AT&T 2000 - 2008
Skills
Managed Services, Telecommunications, Cloud Computing, Business Development, Integration, Ethernet, MPLS, Networking, Brand Development, Business Planning, Business Strategy, Channel, Channel Partners, Co-location, Consulting, Cross-functional Team..., Direct Sales, Fiber Optics, IP, Leadership, Management, Network Design, New Business Development, Optical Fiber, Pre-sales, Product Management, Professional Services, Sales, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning, Team Leadership, WAN, VoIP, Wireless
Education
University of South Florida
Qypsys February 2013 - Present
Qypsys May 2010 - Present
ISI Telemanagement Solutions October 2009 - May 2010
Coleman Technologies October 2008 - September 2009
AT&T 2000 - 2008
Skills
Managed Services, Telecommunications, Cloud Computing, Business Development, Integration, Ethernet, MPLS, Networking, Brand Development, Business Planning, Business Strategy, Channel, Channel Partners, Co-location, Consulting, Cross-functional Team..., Direct Sales, Fiber Optics, IP, Leadership, Management, Network Design, New Business Development, Optical Fiber, Pre-sales, Product Management, Professional Services, Sales, Solution Selling, Start-ups, Strategic Partnerships, Strategic Planning, Team Leadership, WAN, VoIP, Wireless
Education
University of South Florida
Julie McWilliams Julie McWilliams's ISI Telemanagement Solutions Experience June 1994 - June 1999
Job Administrative Assistant at Las Vegas Valley Community Management
Industry Real Estate
Experience
Las Vegas Valley Community Management September 2014 - Present
Excellence Community Management February 2011 - August 2013
A.C. Houston Lumber Company March 2002 - August 2009
Centurion Management Service April 2001 - September 2001
Lee and Associates June 2000 - April 2001
KLAS-TV August 1999 - May 2000
ISI Telemanagement Solutions June 1994 - June 1999
Skills
Office Management, Data Entry, Travel Arrangements, Confidentiality, Office Equipment, Office Administration, 10 Key, Telephone Skills, Clerical Skills, Clerical Work, Budgets, Calendaring, Team Building, Contract Negotiation, Customer Service, Construction, New Business Development, Training, Process Scheduler, Sales, Strategic Planning, Contract Management, Account Management, Management, Property Management, Marketing, Administration, Purchasing, Residential Homes
Education
Columbia College Chicago 1995 — 1999
Bachelors Degree, Liberal Arts: Radio Broadcasting
Las Vegas Valley Community Management September 2014 - Present
Excellence Community Management February 2011 - August 2013
A.C. Houston Lumber Company March 2002 - August 2009
Centurion Management Service April 2001 - September 2001
Lee and Associates June 2000 - April 2001
KLAS-TV August 1999 - May 2000
ISI Telemanagement Solutions June 1994 - June 1999
Skills
Office Management, Data Entry, Travel Arrangements, Confidentiality, Office Equipment, Office Administration, 10 Key, Telephone Skills, Clerical Skills, Clerical Work, Budgets, Calendaring, Team Building, Contract Negotiation, Customer Service, Construction, New Business Development, Training, Process Scheduler, Sales, Strategic Planning, Contract Management, Account Management, Management, Property Management, Marketing, Administration, Purchasing, Residential Homes
Education
Columbia College Chicago 1995 — 1999
Bachelors Degree, Liberal Arts: Radio Broadcasting
John Needham John Needham's ISI Telemanagement Solutions Experience February 1990 - August 1992
Job Sales Consultant at NEF
Industry Telecommunications
Experience
NEF June 2014 - Present
path networks January 2013 - Present
Unite Private Networks December 2011 - December 2012
Integra Telecom April 2011 - December 2011
Level 3 Communications April 2007 - January 2011
ICG 2001 - 2005
ICG Communications 2001 - 2005
Edgix 1999 - 2000
MFS June 1993 - June 1997
ISI Telemanagement Solutions February 1990 - August 1992
Skills
Telecommunications, IP, MPLS, Contract Negotiations, Ethernet, Networking, SIP, Wireless, Sales, Data Center, Project Management, Direct Sales, Cloud Computing, Fiber Optics, Telephony, Network Design, Contract Negotiation, Co-location, Unified Communications, Integration, Managed Services, VoIP, Solution Selling, Selling, Network Engineering, Salesforce.com, SIP Trunking, Long-term Customer...
Education
Kenyon College 1982 — 1987
B.A., Sociology
Greenwich High School
clever kid who skipped a lot of class
NEF June 2014 - Present
path networks January 2013 - Present
Unite Private Networks December 2011 - December 2012
Integra Telecom April 2011 - December 2011
Level 3 Communications April 2007 - January 2011
ICG 2001 - 2005
ICG Communications 2001 - 2005
Edgix 1999 - 2000
MFS June 1993 - June 1997
ISI Telemanagement Solutions February 1990 - August 1992
Skills
Telecommunications, IP, MPLS, Contract Negotiations, Ethernet, Networking, SIP, Wireless, Sales, Data Center, Project Management, Direct Sales, Cloud Computing, Fiber Optics, Telephony, Network Design, Contract Negotiation, Co-location, Unified Communications, Integration, Managed Services, VoIP, Solution Selling, Selling, Network Engineering, Salesforce.com, SIP Trunking, Long-term Customer...
Education
Kenyon College 1982 — 1987
B.A., Sociology
Greenwich High School
clever kid who skipped a lot of class
Demetrius Thornton, PMP Demetrius Thornton, PMP's ISI Telemanagement Solutions Experience November 2004 - September 2006
Job Project Coordinator at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Industry Media Production
Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
CRS Group/ Sears Holdings Corporation September 2012 - July 2014
TPCG July 2008 - September 2012
CrossCom National November 2006 - July 2008
ISI Telemanagement Solutions November 2004 - September 2006
XO Communications April 1998 - October 2003
Skills
Outlook, Lotus Notes, Word, Customer Service, SharePoint, SharePoint Designer, Microsoft Project, Project Management, Project Planning, Management, Microsoft Office, Troubleshooting, Microsoft Excel, Windows, PowerPoint, Research, Office Management, Mac, Invoicing, Routers, Specifications, Telecommunications, Vendor Management, Business Analysis, Team Leadership, Account Management, Budgets, Visio, Program Management, Project Coordination, MS Project, Analysis, CRM, PMP, Leadership, SDLC, PMO, Project Delivery
Education
Colorado Technical University 2011 — 2014
Bachelors, Business Administration with Project Management Concentration
Devry University 2007 — 2010
Bachelors of Arts, Business Administration with Project Management Concentration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
CRS Group/ Sears Holdings Corporation September 2012 - July 2014
TPCG July 2008 - September 2012
CrossCom National November 2006 - July 2008
ISI Telemanagement Solutions November 2004 - September 2006
XO Communications April 1998 - October 2003
Skills
Outlook, Lotus Notes, Word, Customer Service, SharePoint, SharePoint Designer, Microsoft Project, Project Management, Project Planning, Management, Microsoft Office, Troubleshooting, Microsoft Excel, Windows, PowerPoint, Research, Office Management, Mac, Invoicing, Routers, Specifications, Telecommunications, Vendor Management, Business Analysis, Team Leadership, Account Management, Budgets, Visio, Program Management, Project Coordination, MS Project, Analysis, CRM, PMP, Leadership, SDLC, PMO, Project Delivery
Education
Colorado Technical University 2011 — 2014
Bachelors, Business Administration with Project Management Concentration
Devry University 2007 — 2010
Bachelors of Arts, Business Administration with Project Management Concentration
Elizabeth Falagario's ISI Telemanagement Solutions Experience August 2010 - Present
Job Project Manager/Client Relationship Manger at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions August 2010 - Present
Cypress Communications December 1987 - December 2009
Aon Services Corporation July 2003 - March 2005
Skills
Telecommunications, VoIP, Unified Communications, Telephony, Project Planning, Vendor Management, Account Management, Managed Services, Call Centers, Product Management, Project Management, Client Services
Education
University of Illinois at Urbana-Champaign 1983 — 1987
Lincoln Land Community College 1981 — 1983
Associate of Arts
ISI Telemanagement Solutions August 2010 - Present
Cypress Communications December 1987 - December 2009
Aon Services Corporation July 2003 - March 2005
Skills
Telecommunications, VoIP, Unified Communications, Telephony, Project Planning, Vendor Management, Account Management, Managed Services, Call Centers, Product Management, Project Management, Client Services
Education
University of Illinois at Urbana-Champaign 1983 — 1987
Lincoln Land Community College 1981 — 1983
Associate of Arts
Ruth Ramos Ruth Ramos's ISI Telemanagement Solutions Experience January 2007 - August 2007
Job Tradeshow & Event Specialist at Rittal
Industry Marketing and Advertising
Experience
Rittal Corporation July 2013 - Present
University of Phoenix June 2010 - July 2013
The Academic Advantage March 2012 - June 2012
Zookbinders, Inc. October 2007 - June 2010
ISI Telemanagement Solutions January 2007 - August 2007
Marcus Evans March 2006 - July 2006
City of Chicago, Mayor's Office of Special Events October 2003 - January 2004
Skills
Adobe Photoshop, Microsoft Office, HTML, CSS, Adobe Illustrator, Email Marketing, Direct Marketing, Social Media, Event Planning, Photoshop, Advertising, Management, WordPress, Marketing Strategy, Marketing, Sales, Competitive Analysis, Facebook, Web Analytics, Graphic Design, Recruiting, Social Networking, Product Development, Marketing Communications
Education
DePaul University 1999 — 2004
Bachelor of Science in Commerce, Business Marketing
University of Phoenix 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Oakton Community College 2008 — 2010
Web & Graphic Design
Rittal Corporation July 2013 - Present
University of Phoenix June 2010 - July 2013
The Academic Advantage March 2012 - June 2012
Zookbinders, Inc. October 2007 - June 2010
ISI Telemanagement Solutions January 2007 - August 2007
Marcus Evans March 2006 - July 2006
City of Chicago, Mayor's Office of Special Events October 2003 - January 2004
Skills
Adobe Photoshop, Microsoft Office, HTML, CSS, Adobe Illustrator, Email Marketing, Direct Marketing, Social Media, Event Planning, Photoshop, Advertising, Management, WordPress, Marketing Strategy, Marketing, Sales, Competitive Analysis, Facebook, Web Analytics, Graphic Design, Recruiting, Social Networking, Product Development, Marketing Communications
Education
DePaul University 1999 — 2004
Bachelor of Science in Commerce, Business Marketing
University of Phoenix 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Oakton Community College 2008 — 2010
Web & Graphic Design
Dennis Grondin Dennis Grondin's ISI Telemanagement Solutions Experience August 2014 - Present
Job Technical Support Specialist II/Remote Installation Technician at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions August 2014 - Present
ISI Telemanagement Solutions August 2014 - Present
C2 Collaborative April 2013 - May 2014
ISI Telemanagement Solutions July 1992 - February 2013
ISI Telemanagement Solutions July 1992 - February 2013
Skills
Telecommunications, Telephony, Managed Services, Unified Communications, Product Management, VoIP, Customer Support, Technical Support, Unity Express, Microsoft Office, Microsoft SQL Server, Windows, SQL, SaaS, Solution Selling, Training, Testing, Customer Satisfaction, Networking
Education
DeVry University-Ohio 1977 — 1979
Accociates, Electronics
ISI Telemanagement Solutions August 2014 - Present
ISI Telemanagement Solutions August 2014 - Present
C2 Collaborative April 2013 - May 2014
ISI Telemanagement Solutions July 1992 - February 2013
ISI Telemanagement Solutions July 1992 - February 2013
Skills
Telecommunications, Telephony, Managed Services, Unified Communications, Product Management, VoIP, Customer Support, Technical Support, Unity Express, Microsoft Office, Microsoft SQL Server, Windows, SQL, SaaS, Solution Selling, Training, Testing, Customer Satisfaction, Networking
Education
DeVry University-Ohio 1977 — 1979
Accociates, Electronics
Steven Brooks Steven Brooks's ISI Telemanagement Solutions Experience April 2012 - January 2014
Job Sales Leader, Marketing Executive, Business Owner,
Industry Marketing and Advertising
Experience
Guugos.com April 2009 - Present
ISI Telemanagement Solutions April 2012 - January 2014
Prism Litigation Technology March 2008 - May 2009
iLumin Software Services 2005 - 2007
Main Control 1999 - 2000
Unitech 1996 - 1998
Mobius Management Systems 1992 - 1997
Pansophic Systems 1983 - 1990
Pansophic Systems 1983 - 1990
Pansophic Systems 1983 - 1990
Skills
Start-ups, Strategic Partnerships, Social Media Marketing, SEO, New Business Development, Sales Management, Social Networking, Scrum, Lead Generation, Marketing Strategy, Email Marketing, Online Advertising, B2B, Public Speaking, Online Marketing, E-commerce, Facebook, Video, Digital Marketing, Brand Development, Digital Media, Video Production, Public Relations, Integrated Marketing, SEM, Social Media, Marketing Communications, Blogging, Fundraising, Advertising, Event Planning, Creative Problem Solving, Relationship Marketing, Telecom Expense..., Channel Sales, Resellers, Sales Management..., Video Marketing, Online Video Marketing, Facebook Marketing, Social Media Education, Marketing for Small..., Promo Videos, Consultative Selling, Promotions, Sales Training, LinkedIn, ecommerce, eprocurement, Agile Methodologies
Education
Antioch University
Masters, Organizational Development
Drexel University
B.S., Business Administration/Marketing
Guugos.com April 2009 - Present
ISI Telemanagement Solutions April 2012 - January 2014
Prism Litigation Technology March 2008 - May 2009
iLumin Software Services 2005 - 2007
Main Control 1999 - 2000
Unitech 1996 - 1998
Mobius Management Systems 1992 - 1997
Pansophic Systems 1983 - 1990
Pansophic Systems 1983 - 1990
Pansophic Systems 1983 - 1990
Skills
Start-ups, Strategic Partnerships, Social Media Marketing, SEO, New Business Development, Sales Management, Social Networking, Scrum, Lead Generation, Marketing Strategy, Email Marketing, Online Advertising, B2B, Public Speaking, Online Marketing, E-commerce, Facebook, Video, Digital Marketing, Brand Development, Digital Media, Video Production, Public Relations, Integrated Marketing, SEM, Social Media, Marketing Communications, Blogging, Fundraising, Advertising, Event Planning, Creative Problem Solving, Relationship Marketing, Telecom Expense..., Channel Sales, Resellers, Sales Management..., Video Marketing, Online Video Marketing, Facebook Marketing, Social Media Education, Marketing for Small..., Promo Videos, Consultative Selling, Promotions, Sales Training, LinkedIn, ecommerce, eprocurement, Agile Methodologies
Education
Antioch University
Masters, Organizational Development
Drexel University
B.S., Business Administration/Marketing
Diane Boito Diane Boito's ISI Telemanagement Solutions Experience 1996 - 2000
Job Independent Distributor at Shaklee Corporation
Industry Health, Wellness and Fitness
Experience
Shaklee Corporation July 2011 - Present
ISI Telemanagement Solutions 1996 - 2000
TelSoft 1994 - 1996
Stryker Systems 1991 - 1994
Unisys 1980 - 1990
Skills
Direct Sales, Writing & Editing, Nutritional Counseling, Research, Proofreading, Home Staging
Education
State University of New York at Albany 1970 — 1975
Queens College 1961 — 1963
Music Performance, General
Queens College, SUNY Albany 1961 — 1963
Music, English Lit
Shaklee Corporation July 2011 - Present
ISI Telemanagement Solutions 1996 - 2000
TelSoft 1994 - 1996
Stryker Systems 1991 - 1994
Unisys 1980 - 1990
Skills
Direct Sales, Writing & Editing, Nutritional Counseling, Research, Proofreading, Home Staging
Education
State University of New York at Albany 1970 — 1975
Queens College 1961 — 1963
Music Performance, General
Queens College, SUNY Albany 1961 — 1963
Music, English Lit
Doug Hoyt Doug Hoyt's ISI Telemanagement Solutions Experience October 2010 - March 2011
Job Net Worthy Media helps businesses gain more prospects through improved marketing resulting in increased profits.
Industry Internet
Experience
ISI Telemanagement Solutions October 2010 - March 2011
Net Worthy Media October 2009 - September 2010
SetFocus January 2009 - August 2009
Quest Software April 2007 - May 2008
Computer Associates June 1999 - February 2007
Platinum Technology April 1993 - May 1999
ISSC January 1992 - April 1993
Education
SetFocus 2008 — 2008
MicroSoft Certified, SQL Server 2005
Northern Illinois University 1985 — 1987
ISI Telemanagement Solutions October 2010 - March 2011
Net Worthy Media October 2009 - September 2010
SetFocus January 2009 - August 2009
Quest Software April 2007 - May 2008
Computer Associates June 1999 - February 2007
Platinum Technology April 1993 - May 1999
ISSC January 1992 - April 1993
Education
SetFocus 2008 — 2008
MicroSoft Certified, SQL Server 2005
Northern Illinois University 1985 — 1987
Chris Dundon Chris Dundon's ISI Telemanagement Solutions Experience March 2007 - June 2013
Job Software Engineer at kCura
Industry Computer Software
Experience
kCura March 2015 - Present
Inte Q, LLC June 2013 - February 2015
ISI Telemanagement Solutions March 2007 - June 2013
Automed Technologies March 2005 - March 2007
Volt Information Sciences November 2000 - October 2001
Skills
Windows, Troubleshooting, Visual Basic, .NET, Application Development, C#, Sockets, Windows Services, Software Development, Microsoft SQL Server, Access, VB.NET, Windows 7
Education
DeVry University-Illinois 2012 — 2013
Bachelor of Science (B.S.), Technical Management
College of DuPage 2003 — 2006
Computer Science, 3.1
kCura March 2015 - Present
Inte Q, LLC June 2013 - February 2015
ISI Telemanagement Solutions March 2007 - June 2013
Automed Technologies March 2005 - March 2007
Volt Information Sciences November 2000 - October 2001
Skills
Windows, Troubleshooting, Visual Basic, .NET, Application Development, C#, Sockets, Windows Services, Software Development, Microsoft SQL Server, Access, VB.NET, Windows 7
Education
DeVry University-Illinois 2012 — 2013
Bachelor of Science (B.S.), Technical Management
College of DuPage 2003 — 2006
Computer Science, 3.1
Rick Jones Rick Jones's ISI Telemanagement Solutions Experience July 1992 - March 1996
Job MidAtlantic Regional Sales Manager and Cloud Platform Evangelist at Corvisa
Industry Telecommunications
Experience
Corvisa August 2014 - Present
Professional Association for Customer Engagement (PACE) January 2007 - Present
inContact January 2013 - July 2014
Stategic Products and Services March 2009 - January 2013
DigiVoice (acquired by Strategic Products and Services) June 2006 - February 2009
Norstan Communications (acquired by Blackbox Communications) April 1996 - March 2002
ISI Telemanagement Solutions July 1992 - March 1996
NCR June 1986 - June 1992
Skills
Unified Communications, Contact Centers, Customer Experience, Salesforce.com, Business Process..., SaaS, Strategy, Enterprise Software, Analytics, Cloud Computing, Customer Acquisition, Leadership, WFO, ACD, IVR, Contact Center..., Business Analytics, Workforce Management, Call Centers, Customer Satisfaction, Customer Retention, Solution Selling, Sales, Data Center, Sales Process, Networking, Vendor Management, CTI, Speech Analytics, Business Development, Direct Sales, Channel Relationship..., Quality Management, Managed Services, Telecommunications, VoIP, CRM, Lead Generation, Outsourcing, Strategic Partnerships, Performance Management, Professional Services, Telephony, Sales Operations, Operations Management, Telemarketing, Online Communication, Client Retention, B2B
Education
Franklin University
BSBA, Marketing & Business Management
Corvisa August 2014 - Present
Professional Association for Customer Engagement (PACE) January 2007 - Present
inContact January 2013 - July 2014
Stategic Products and Services March 2009 - January 2013
DigiVoice (acquired by Strategic Products and Services) June 2006 - February 2009
Norstan Communications (acquired by Blackbox Communications) April 1996 - March 2002
ISI Telemanagement Solutions July 1992 - March 1996
NCR June 1986 - June 1992
Skills
Unified Communications, Contact Centers, Customer Experience, Salesforce.com, Business Process..., SaaS, Strategy, Enterprise Software, Analytics, Cloud Computing, Customer Acquisition, Leadership, WFO, ACD, IVR, Contact Center..., Business Analytics, Workforce Management, Call Centers, Customer Satisfaction, Customer Retention, Solution Selling, Sales, Data Center, Sales Process, Networking, Vendor Management, CTI, Speech Analytics, Business Development, Direct Sales, Channel Relationship..., Quality Management, Managed Services, Telecommunications, VoIP, CRM, Lead Generation, Outsourcing, Strategic Partnerships, Performance Management, Professional Services, Telephony, Sales Operations, Operations Management, Telemarketing, Online Communication, Client Retention, B2B
Education
Franklin University
BSBA, Marketing & Business Management
Justin DiSandro Justin DiSandro's ISI Telemanagement Solutions Experience September 2012 - January 2015
Job Writer
Industry Writing and Editing
Experience
IPC-Association Connecting Electronics Industries January 2015 - Present
Reminiscence Entertainment December 2012 - Present
ISI Telemanagement Solutions September 2012 - January 2015
Social Tech Pop September 2010 - January 2015
Signature HomeStyles August 2011 - April 2012
Solex College February 2011 - September 2011
Gecko Hospitality April 2010 - February 2011
BNP Media November 2009 - April 2010
Hanley Wood June 2008 - November 2009
Skills
Writing, Creative Direction, Strategic Communications, Social Media, Corporate Social..., Video Production, Storytelling, Social Media Marketing, Blogging, Proofreading, Editing, Newsletters, Screenwriting, Film, Marketing, Copy Editing, Copywriting, Creative Writing, Social Networking, Producing, Short Films, Entertainment, Content Strategy, Web Content, Facebook, New Media, Content Development, Feature Films, Editorial, Journalism, Video, AP Style, Final Cut Pro, Documentaries
Education
Olivet Nazarene University 2003 — 2007
Bachelors in Arts, English
IPC-Association Connecting Electronics Industries January 2015 - Present
Reminiscence Entertainment December 2012 - Present
ISI Telemanagement Solutions September 2012 - January 2015
Social Tech Pop September 2010 - January 2015
Signature HomeStyles August 2011 - April 2012
Solex College February 2011 - September 2011
Gecko Hospitality April 2010 - February 2011
BNP Media November 2009 - April 2010
Hanley Wood June 2008 - November 2009
Skills
Writing, Creative Direction, Strategic Communications, Social Media, Corporate Social..., Video Production, Storytelling, Social Media Marketing, Blogging, Proofreading, Editing, Newsletters, Screenwriting, Film, Marketing, Copy Editing, Copywriting, Creative Writing, Social Networking, Producing, Short Films, Entertainment, Content Strategy, Web Content, Facebook, New Media, Content Development, Feature Films, Editorial, Journalism, Video, AP Style, Final Cut Pro, Documentaries
Education
Olivet Nazarene University 2003 — 2007
Bachelors in Arts, English
Mitchell Weiss Mitchell Weiss's ISI Telemanagement Solutions Experience June 2010 - Present
Job Leader in Unified Communications Management Solutions | Cisco | Microsoft | Director, Unified Communications
Industry Telecommunications
Experience
ISI Telemanagement Solutions June 2010 - Present
ISI Telemanagement Solutions April 1994 - June 2010
ISI Telemanagement Solutions 2006 - 2010
Zenith Data Systems 1992 - 1994
Infortext Systems 1984 - 1992
Skills
VoIP, Unified Communications, Cisco Call Manager, Skype, Regulatory Compliance, Call Reporting, Product Management, Telecommunications, Strategy, Product Marketing, Managed Services, Cloud Computing, Integration, Security, Telephony, SIP, Enterprise Software, Solution Selling, HIPAA, Software Development, Call Centers, SaaS, UC, PBX, Product Launch, Microsoft Office
Education
Illinois Institute of Technology
MBA, Telecom Management
University of Illinois at Urbana-Champaign
BS, Management Information Systems
Niles West High School, Skokie IL
ISI Telemanagement Solutions June 2010 - Present
ISI Telemanagement Solutions April 1994 - June 2010
ISI Telemanagement Solutions 2006 - 2010
Zenith Data Systems 1992 - 1994
Infortext Systems 1984 - 1992
Skills
VoIP, Unified Communications, Cisco Call Manager, Skype, Regulatory Compliance, Call Reporting, Product Management, Telecommunications, Strategy, Product Marketing, Managed Services, Cloud Computing, Integration, Security, Telephony, SIP, Enterprise Software, Solution Selling, HIPAA, Software Development, Call Centers, SaaS, UC, PBX, Product Launch, Microsoft Office
Education
Illinois Institute of Technology
MBA, Telecom Management
University of Illinois at Urbana-Champaign
BS, Management Information Systems
Niles West High School, Skokie IL
Jim Lentz Jim Lentz's ISI Telemanagement Solutions Experience December 2011 - Present
Job IT Support Specialist at ISI Telemanagement Solutions
Industry Information Technology and Services
Experience
ISI Telemanagement Solutions December 2011 - Present
Directions Training Center July 2011 - December 2011
Self Employed January 2011 - December 2011
Neat-Oh! International, LLC July 2010 - December 2010
Self-employed September 2002 - December 2010
Tellabs Operations, Inc. October 1993 - September 2002
Tellabs 1999 - 2001
Tellabs 1997 - 2000
Gandalf Data, Inc. February 1981 - October 1993
Gandalf 1981 - 1992
Skills
ERP, Windows, Technical Training, Disaster Recovery, Security+, HP-UX, Operating Systems, Microsoft Office, Linux, Unix, MySQL, SQL, System Administration, TCP/IP, XP, VMware, Servers, Business Continuity, Unix Shell Scripting, Virtualization, SQL Server, High Availability, Suse, Bash, Security, LAN/WAN, Telecommunications, VPN, Network Administration, Network Security, DHCP, Windows Server, DNS, WAN, Windows Server 2003, Windows Server 2008, Windows 7, LAN-WAN, Delivering Technical..., Switches, Troubleshooting, VoIP, Cisco Technologies, ITIL, Networking, Microsoft Exchange, Technical Support, Hardware, Software Installation, Routers
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MBA, Business w/ concentration in Information Security
Roosevelt University 1992 — 1998
BS, Computer Science
Career Transition Center
Career Transition Center
ISI Telemanagement Solutions December 2011 - Present
Directions Training Center July 2011 - December 2011
Self Employed January 2011 - December 2011
Neat-Oh! International, LLC July 2010 - December 2010
Self-employed September 2002 - December 2010
Tellabs Operations, Inc. October 1993 - September 2002
Tellabs 1999 - 2001
Tellabs 1997 - 2000
Gandalf Data, Inc. February 1981 - October 1993
Gandalf 1981 - 1992
Skills
ERP, Windows, Technical Training, Disaster Recovery, Security+, HP-UX, Operating Systems, Microsoft Office, Linux, Unix, MySQL, SQL, System Administration, TCP/IP, XP, VMware, Servers, Business Continuity, Unix Shell Scripting, Virtualization, SQL Server, High Availability, Suse, Bash, Security, LAN/WAN, Telecommunications, VPN, Network Administration, Network Security, DHCP, Windows Server, DNS, WAN, Windows Server 2003, Windows Server 2008, Windows 7, LAN-WAN, Delivering Technical..., Switches, Troubleshooting, VoIP, Cisco Technologies, ITIL, Networking, Microsoft Exchange, Technical Support, Hardware, Software Installation, Routers
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MBA, Business w/ concentration in Information Security
Roosevelt University 1992 — 1998
BS, Computer Science
Career Transition Center
Career Transition Center
Greta Glimm Greta Glimm's ISI Telemanagement Solutions Experience March 2015 - September 2015
Job Workforce Collaboration Expert
Industry Telecommunications
Experience
ISI Telemanagement Solutions March 2015 - September 2015
Dog & Kitty in the City April 2013 - March 2015
Providea January 2007 - April 2013
ReView Video 2006 - 2006
TANDBERG 2005 - 2006
Skills
VoIP, Sales, Channel Partners, Sales Operations, Polycom Video..., Unified Communications, Managed Services, Direct Sales, Video Conferencing, SaaS, Sales Process, Wireless, Salesforce.com, Channel, Strategic Partnerships, Telephony, Cloud Computing, Solution Selling, Cisco Technologies, Professional Services, MPLS, Sales Management, Enterprise Software, Tandberg, SIP, Selling, Co-location, Sales Engineering, WAN, AV, Telecommunications, Networking, Account Management, Cloud Applications, Non-profit Volunteering, Training, Strategic Planning, New Business Development, Business Development, Customer Service, Microsoft Excel, Microsoft Dynamics, Relationship Building, Relationship Management, Management
Education
DePaul University
Bachelor of Arts, Communication, General
Geneva High School
ISI Telemanagement Solutions March 2015 - September 2015
Dog & Kitty in the City April 2013 - March 2015
Providea January 2007 - April 2013
ReView Video 2006 - 2006
TANDBERG 2005 - 2006
Skills
VoIP, Sales, Channel Partners, Sales Operations, Polycom Video..., Unified Communications, Managed Services, Direct Sales, Video Conferencing, SaaS, Sales Process, Wireless, Salesforce.com, Channel, Strategic Partnerships, Telephony, Cloud Computing, Solution Selling, Cisco Technologies, Professional Services, MPLS, Sales Management, Enterprise Software, Tandberg, SIP, Selling, Co-location, Sales Engineering, WAN, AV, Telecommunications, Networking, Account Management, Cloud Applications, Non-profit Volunteering, Training, Strategic Planning, New Business Development, Business Development, Customer Service, Microsoft Excel, Microsoft Dynamics, Relationship Building, Relationship Management, Management
Education
DePaul University
Bachelor of Arts, Communication, General
Geneva High School
Josh Huntington's ISI Telemanagement Solutions Experience June 2015 - Present
Job Technical Support Specialist II at ISI Telemanagement Solutions
Industry Information Technology and Services
Experience
ISI Telemanagement Solutions June 2015 - Present
Judson University December 2014 - May 2015
International Teams September 2014 - December 2014
Steward Green June 2012 - January 2013
Skills
Computer Proficiency, Computer Hardware, Project Management, Communication, Teamwork, Independence, Time Management, Troubleshooting, Computer Hardware..., Process Efficiency, Team Motivation, Management, Public Speaking, Social Networking, Leadership, Microsoft Office, Computer Security, Computer Repair, Computer Maintenance, Computer Network..., Software Troubleshooting, Teaching, Team Building, Customer Service, Leadership Development
Education
Judson University 2013 — 2015
Bachelor of Arts (B.A.), Business, Information Systems
Raritan Valley Community College 2012 — 2013
Business Administration and Management, General
ISI Telemanagement Solutions June 2015 - Present
Judson University December 2014 - May 2015
International Teams September 2014 - December 2014
Steward Green June 2012 - January 2013
Skills
Computer Proficiency, Computer Hardware, Project Management, Communication, Teamwork, Independence, Time Management, Troubleshooting, Computer Hardware..., Process Efficiency, Team Motivation, Management, Public Speaking, Social Networking, Leadership, Microsoft Office, Computer Security, Computer Repair, Computer Maintenance, Computer Network..., Software Troubleshooting, Teaching, Team Building, Customer Service, Leadership Development
Education
Judson University 2013 — 2015
Bachelor of Arts (B.A.), Business, Information Systems
Raritan Valley Community College 2012 — 2013
Business Administration and Management, General
Stacy Teems's ISI Telemanagement Solutions Experience September 2014 - Present
Job Business Development Executive/ Channel Manager
Industry Telecommunications
Experience
ISI Telemanagement Solutions September 2014 - Present
Jackson Hewitt Tax Service Inc. January 2014 - February 2015
G&G Innovative Services April 2013 - September 2014
D&S Communications May 2010 - June 2013
Durstco Consulting 2009 - 2010
Hi Esteem Group February 2007 - June 2009
US Army August 1993 - January 2001
Skills
Telecommunications, SIP Trunking, MPLS, Telephony, VoIP, Unified Communications, Call Centers, T1, Solution Selling, Managed Services, SIP, Hardware, IP, SaaS, Cloud Computing, Wireless, Telecom Expense..., Hosted Services, Data Center, Project Management, Sales Operations, IP Technologies, Networking, Call Accounting, Wireless Expense...
Education
Elgin Community College 2014 — 2015
Associate of Arts and Sciences (AAS), Accounting and Finance
Heald College-Stockton 1999 — 2000
Associate of Arts and Sciences (AAS), Accounting
ISI Telemanagement Solutions September 2014 - Present
Jackson Hewitt Tax Service Inc. January 2014 - February 2015
G&G Innovative Services April 2013 - September 2014
D&S Communications May 2010 - June 2013
Durstco Consulting 2009 - 2010
Hi Esteem Group February 2007 - June 2009
US Army August 1993 - January 2001
Skills
Telecommunications, SIP Trunking, MPLS, Telephony, VoIP, Unified Communications, Call Centers, T1, Solution Selling, Managed Services, SIP, Hardware, IP, SaaS, Cloud Computing, Wireless, Telecom Expense..., Hosted Services, Data Center, Project Management, Sales Operations, IP Technologies, Networking, Call Accounting, Wireless Expense...
Education
Elgin Community College 2014 — 2015
Associate of Arts and Sciences (AAS), Accounting and Finance
Heald College-Stockton 1999 — 2000
Associate of Arts and Sciences (AAS), Accounting
Barbara A. Ryan Barbara A. Ryan's ISI Telemanagement Solutions Experience December 2007 - January 2009
Job Parts Sales Representative at FANUC FA America
Industry Telecommunications
Experience
FANUC FA America 2012 - Present
ISI Telemanagement Solutions, Inc September 1999 - February 2012
ISI Telemanagement Solutions December 2007 - January 2009
ISI Telemanagement Solutions September 1999 - December 2007
Hub Group Distribution Services March 1999 - September 1999
Transamerica Asset Management December 1997 - February 1999
Motorola June 1993 - June 1996
Skills
International Project..., Customer Relations, Curriculum Development, Customer Retention, Order Management, Excel, CDR, Team Leadership, Microsoft Excel, Customer Service, Business Analysis, VoIP, Management, Project Management, Team Building, Telecommunications, Leadership, Project Planning, Time Management, Retail, Call Centers
Education
Roosevelt University 1995 — 1996
Bachelors, General Business Communications
Southern Illinois University, Carbondale 1987 — 1990
Accounting, Elementary Education
Dundee-Crown High School 1983 — 1987
FANUC FA America 2012 - Present
ISI Telemanagement Solutions, Inc September 1999 - February 2012
ISI Telemanagement Solutions December 2007 - January 2009
ISI Telemanagement Solutions September 1999 - December 2007
Hub Group Distribution Services March 1999 - September 1999
Transamerica Asset Management December 1997 - February 1999
Motorola June 1993 - June 1996
Skills
International Project..., Customer Relations, Curriculum Development, Customer Retention, Order Management, Excel, CDR, Team Leadership, Microsoft Excel, Customer Service, Business Analysis, VoIP, Management, Project Management, Team Building, Telecommunications, Leadership, Project Planning, Time Management, Retail, Call Centers
Education
Roosevelt University 1995 — 1996
Bachelors, General Business Communications
Southern Illinois University, Carbondale 1987 — 1990
Accounting, Elementary Education
Dundee-Crown High School 1983 — 1987
Carl Millburg MCSA,MCP,VCA-DCV,VCA-Cloud Carl Millburg MCSA,MCP,VCA-DCV,VCA-Cloud's ISI Telemanagement Solutions Experience November 2006 - Present
Job Network Administrator | IT Systems Administrator | Server Administrator | Network Management
Industry Computer Software
Experience
ISI Telemanagement Solutions November 2006 - Present
Willow Creek September 2003 - Present
AAA Onsite Services July 2006 - November 2006
American Enterprise Bank October 1997 - June 2006
Skills
Windows Server, Active Directory, Troubleshooting, DHCP, Servers, Virtualization, Networking, Network Administration, Server 2012, Powershell, VMware vSphere 5.1, Database Administration, Microsoft SQL Server, Domain Controller, Microsoft Exchange, SQL Server Management..., Microsoft Server..., SharePoint..., Operating Systems, Windows 7, Switches, Software Installation, XP, DNS, Hardware, Network Security, WSUS, Disaster Recovery, LAN-WAN, Security, VLAN, IIS, TCP/IP, Solarwinds, Google Apps, Acronis, IaaS, Managed Services, Group Policy, Office 365, File Servers, SaaS, Server 2000-2008, Computer Hardware, System Administration, Databases, CompTIA Network+, Cloud Computing, Cisco Call Manager, Microsoft Lync
Education
Northern Illinois University
B.S.
Harper College
Certificate
Triton College
A.A.S
VMware Education
Microsoft Virtual Academy
Global Knowledge
IT University
ISI Telemanagement Solutions November 2006 - Present
Willow Creek September 2003 - Present
AAA Onsite Services July 2006 - November 2006
American Enterprise Bank October 1997 - June 2006
Skills
Windows Server, Active Directory, Troubleshooting, DHCP, Servers, Virtualization, Networking, Network Administration, Server 2012, Powershell, VMware vSphere 5.1, Database Administration, Microsoft SQL Server, Domain Controller, Microsoft Exchange, SQL Server Management..., Microsoft Server..., SharePoint..., Operating Systems, Windows 7, Switches, Software Installation, XP, DNS, Hardware, Network Security, WSUS, Disaster Recovery, LAN-WAN, Security, VLAN, IIS, TCP/IP, Solarwinds, Google Apps, Acronis, IaaS, Managed Services, Group Policy, Office 365, File Servers, SaaS, Server 2000-2008, Computer Hardware, System Administration, Databases, CompTIA Network+, Cloud Computing, Cisco Call Manager, Microsoft Lync
Education
Northern Illinois University
B.S.
Harper College
Certificate
Triton College
A.A.S
VMware Education
Microsoft Virtual Academy
Global Knowledge
IT University
Mason Friedman Mason Friedman's ISI Telemanagement Solutions Experience June 2012 - August 2012
Job Assistant Account Executive at Ogilvy & Mather
Industry Marketing and Advertising
Experience
Ogilvy & Mather August 2014 - Present
Ogilvy & Mather June 2014 - August 2014
PrairieWeb Internet Marketing June 2013 - August 2013
ISI Telemanagement Solutions June 2012 - August 2012
ChicagoTwentySomething May 2012 - August 2012
Campus Socialite Media September 2011 - June 2012
Skills
Public Relations, Social Media, Event Planning, Facebook, Social Media Marketing, Social Networking, Advertising, Graphic Design, Event Management
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Advertising
Ogilvy & Mather August 2014 - Present
Ogilvy & Mather June 2014 - August 2014
PrairieWeb Internet Marketing June 2013 - August 2013
ISI Telemanagement Solutions June 2012 - August 2012
ChicagoTwentySomething May 2012 - August 2012
Campus Socialite Media September 2011 - June 2012
Skills
Public Relations, Social Media, Event Planning, Facebook, Social Media Marketing, Social Networking, Advertising, Graphic Design, Event Management
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Advertising
Alison Russell Alison Russell's ISI Telemanagement Solutions Experience August 2010 - December 2010
Job PMO Manager
Industry Telecommunications
Experience
ICOMM Consulting December 2012 - Present
ISI Telemanagement Solutions Inc. August 2010 - December 2012
ISI Telemanagement Solutions August 2010 - December 2010
Lawson Products June 1996 - May 2010
Skills
Telecommunications, Process Improvement, Vendor Management, VoIP, Project Management, Account Management, Team Leadership, Cross-functional Team..., Telephony, Managed Services, Unified Communications, Business Analysis, Business Intelligence, Call Center, Call Centers, Customer Satisfaction, Integration, Project Planning, Sales Operations, Software Documentation, Troubleshooting, Wireless
Education
University of Phoenix 2011 — 2013
BA, Business & Project Management
DeVry University 2004 — 2006
ICOMM Consulting December 2012 - Present
ISI Telemanagement Solutions Inc. August 2010 - December 2012
ISI Telemanagement Solutions August 2010 - December 2010
Lawson Products June 1996 - May 2010
Skills
Telecommunications, Process Improvement, Vendor Management, VoIP, Project Management, Account Management, Team Leadership, Cross-functional Team..., Telephony, Managed Services, Unified Communications, Business Analysis, Business Intelligence, Call Center, Call Centers, Customer Satisfaction, Integration, Project Planning, Sales Operations, Software Documentation, Troubleshooting, Wireless
Education
University of Phoenix 2011 — 2013
BA, Business & Project Management
DeVry University 2004 — 2006
Chris DuBois's ISI Telemanagement Solutions Experience February 2005 - July 2007
Job
Industry Machinery
Experience
CNH July 2007 - May 2009
ISI Telemanagement Solutions February 2005 - July 2007
Skills
HRIS, Temporary Placement, Equities, Global Compensation, Deferred Compensation, Job Evaluation, Incentive Programs, Executive Pay, Employee Benefits, Benefits Administration, Compensation & Benefit, Performance Management, Onboarding, Talent Acquisition, Job Descriptions, Succession Planning, FMLA, HR Policies, Employee Relations, Labor Relations, Compensation, Human Resources, Organizational Design, Compensation
Education
University of Illinois at Urbana-Champaign 2001 — 2002
Masters
University of Illinois at Urbana-Champaign - College of Business 1999 — 2001
BS
Illinois Valley Central HS 1993 — 1997
HS Diploma
CNH July 2007 - May 2009
ISI Telemanagement Solutions February 2005 - July 2007
Skills
HRIS, Temporary Placement, Equities, Global Compensation, Deferred Compensation, Job Evaluation, Incentive Programs, Executive Pay, Employee Benefits, Benefits Administration, Compensation & Benefit, Performance Management, Onboarding, Talent Acquisition, Job Descriptions, Succession Planning, FMLA, HR Policies, Employee Relations, Labor Relations, Compensation, Human Resources, Organizational Design, Compensation
Education
University of Illinois at Urbana-Champaign 2001 — 2002
Masters
University of Illinois at Urbana-Champaign - College of Business 1999 — 2001
BS
Illinois Valley Central HS 1993 — 1997
HS Diploma
David Leos's ISI Telemanagement Solutions Experience 1992 - 1995
Job Account Executive at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable August 2014 - Present
Windstream Communications June 2013 - August 2014
Minuteman Para Systems March 2010 - May 2013
ITW July 2003 - December 2009
Panamax 1995 - 2003
ISI Telemanagement Solutions 1992 - 1995
ROLM 1985 - 1991
Northern Telecom 1981 - 1984
Southwestern Bell 1980 - 1982
Skills
Account Management, Telecommunications, Solution Selling, Sales Management, Unified Communications, VoIP, Channel, Managed Services, Sales, New Business Development, Direct Sales, Product Marketing, Product Management, Channel Partners, Telephony, Wireless, Business Development, Selling, Key Account Management, B2B, Cold Calling, Sales Operations, Contract Negotiation, Enterprise Software, Marketing, Professional Services, Strategic Partnerships, Salesforce.com, Sales Presentations, SaaS, Sales Process, Customer Retention, Go-to-market Strategy, Call Centers, MPLS
Education
Oklahoma State University
BS, Business Administration
Oklahoma State University
Bachelors Degree, Busniss Administration
Time Warner Cable August 2014 - Present
Windstream Communications June 2013 - August 2014
Minuteman Para Systems March 2010 - May 2013
ITW July 2003 - December 2009
Panamax 1995 - 2003
ISI Telemanagement Solutions 1992 - 1995
ROLM 1985 - 1991
Northern Telecom 1981 - 1984
Southwestern Bell 1980 - 1982
Skills
Account Management, Telecommunications, Solution Selling, Sales Management, Unified Communications, VoIP, Channel, Managed Services, Sales, New Business Development, Direct Sales, Product Marketing, Product Management, Channel Partners, Telephony, Wireless, Business Development, Selling, Key Account Management, B2B, Cold Calling, Sales Operations, Contract Negotiation, Enterprise Software, Marketing, Professional Services, Strategic Partnerships, Salesforce.com, Sales Presentations, SaaS, Sales Process, Customer Retention, Go-to-market Strategy, Call Centers, MPLS
Education
Oklahoma State University
BS, Business Administration
Oklahoma State University
Bachelors Degree, Busniss Administration
Tracee Apuada's ISI Telemanagement Solutions Experience March 2010 - April 2013
Job Application Developer/Analyst at National Marine Manufacturers Association
Industry Information Technology and Services
Experience
National Marine Manufacturers Association June 2013 - Present
ISI Telemanagement Solutions March 2010 - April 2013
National Futures Association October 2000 - November 2008
International Truck and Engine November 1998 - August 2000
Skills
SQL, HTML, Software Development, Requirements Analysis, SDLC, Testing, VMware, .NET, Visual Basic.NET, Visual Basic, ASP.NET, ASP, JavaScript, VBScript, CSS, Visual Studio, T-SQL, Microsoft SQL Server, SQL Server Management..., Oracle, Oracle PL/SQL..., Web Applications, Desktop Application..., Database Analysis, Database Design, Access Database, Requirement..., SourceGear Vault, Microsoft Visual..., IIS, Access, VB.NET
Education
Keller Graduate School of Management of DeVry University 2000 — 2002
MISM, Information Systems Management
DeVry Institute of Technology 1996 — 1998
BS, Computer Information Systems
Lewis University 1993 — 1996
National Marine Manufacturers Association June 2013 - Present
ISI Telemanagement Solutions March 2010 - April 2013
National Futures Association October 2000 - November 2008
International Truck and Engine November 1998 - August 2000
Skills
SQL, HTML, Software Development, Requirements Analysis, SDLC, Testing, VMware, .NET, Visual Basic.NET, Visual Basic, ASP.NET, ASP, JavaScript, VBScript, CSS, Visual Studio, T-SQL, Microsoft SQL Server, SQL Server Management..., Oracle, Oracle PL/SQL..., Web Applications, Desktop Application..., Database Analysis, Database Design, Access Database, Requirement..., SourceGear Vault, Microsoft Visual..., IIS, Access, VB.NET
Education
Keller Graduate School of Management of DeVry University 2000 — 2002
MISM, Information Systems Management
DeVry Institute of Technology 1996 — 1998
BS, Computer Information Systems
Lewis University 1993 — 1996
Annie Albrecht's ISI Telemanagement Solutions Experience June 2008 - Present
Job Test Engineer at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions June 2008 - Present
SunGard July 2003 - June 2008
Skills
Vendor Management, Testing, Quality Assurance, Software Development, Test Planning, Test Automation, SQL, Troubleshooting, Quality Center, Product Management, SDLC, Integration, VoIP, Quality Management, Requirements Analysis, Telecommunications, Microsoft SQL Server, Manual Testing, User Acceptance Testing
Education
Eastern Illinois University 1997 — 2001
Bachelor of Science (B.S.), Information Systems
ISI Telemanagement Solutions June 2008 - Present
SunGard July 2003 - June 2008
Skills
Vendor Management, Testing, Quality Assurance, Software Development, Test Planning, Test Automation, SQL, Troubleshooting, Quality Center, Product Management, SDLC, Integration, VoIP, Quality Management, Requirements Analysis, Telecommunications, Microsoft SQL Server, Manual Testing, User Acceptance Testing
Education
Eastern Illinois University 1997 — 2001
Bachelor of Science (B.S.), Information Systems
Michelle Forney's ISI Telemanagement Solutions Experience June 2014 - Present
Job TEM Director at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions June 2014 - Present
The Northridge Group September 2008 - May 2014
The Northridge Group September 2008 - May 2014
UBS 2003 - 2008
Accountix - (UBS) 2002 - 2003
Rayma Realty 1999 - 2001
MCI 1987 - 1999
Skills
Program Management, Telecommunications, Management, Project Management, Leadership, Business Strategy, Project Planning, Access, Sales Operations, Quality Assurance, Enterprise Software, Financial Analysis, Budgets, Contract Management, Sales, Accounting, Business Analysis, Business Development, Business Process..., Call Centers, Cross-functional Team..., Customer Service, Databases, Finance, Financial Modeling, Invoicing, Managed Services, Microsoft Excel, Outsourcing, Process Improvement, Procurement, Solution Selling, Vendor Management, Visio, Wireless
Education
University of Illinois at Urbana-Champaign 1982 — 1986
ISI Telemanagement Solutions June 2014 - Present
The Northridge Group September 2008 - May 2014
The Northridge Group September 2008 - May 2014
UBS 2003 - 2008
Accountix - (UBS) 2002 - 2003
Rayma Realty 1999 - 2001
MCI 1987 - 1999
Skills
Program Management, Telecommunications, Management, Project Management, Leadership, Business Strategy, Project Planning, Access, Sales Operations, Quality Assurance, Enterprise Software, Financial Analysis, Budgets, Contract Management, Sales, Accounting, Business Analysis, Business Development, Business Process..., Call Centers, Cross-functional Team..., Customer Service, Databases, Finance, Financial Modeling, Invoicing, Managed Services, Microsoft Excel, Outsourcing, Process Improvement, Procurement, Solution Selling, Vendor Management, Visio, Wireless
Education
University of Illinois at Urbana-Champaign 1982 — 1986
Heather McLennan, SPHR's ISI Telemanagement Solutions Experience January 2007 - August 2008
Job Client Service Manager, Comprehensive HR Services at ADP
Industry Financial Services
Experience
ADP May 2011 - Present
ADP October 2009 - May 2011
ISI Telemanagement Solutions January 2007 - August 2008
KaVo Dental January 2005 - January 2007
Automated Presort August 1999 - November 2004
Original American Scones 1997 - 1999
McClement Sales Company 1990 - 1997
Skills
Human Resources, Management, Employee Benefits, Payroll, HR Policies, Customer Service, Talent Management, HRIS, Benefits Administration, Teamwork, Performance Management, Talent Acquisition, Recruiting, Employee Relations, Staff Development, Personnel Management, Onboarding, ADP Payroll, Applicant Tracking..., Training
Education
National Louis University 1980 — 1981
BA, Applied Behavioral Science
McHenry County College 1969 — 1971
AA, Associate of Arts
ADP May 2011 - Present
ADP October 2009 - May 2011
ISI Telemanagement Solutions January 2007 - August 2008
KaVo Dental January 2005 - January 2007
Automated Presort August 1999 - November 2004
Original American Scones 1997 - 1999
McClement Sales Company 1990 - 1997
Skills
Human Resources, Management, Employee Benefits, Payroll, HR Policies, Customer Service, Talent Management, HRIS, Benefits Administration, Teamwork, Performance Management, Talent Acquisition, Recruiting, Employee Relations, Staff Development, Personnel Management, Onboarding, ADP Payroll, Applicant Tracking..., Training
Education
National Louis University 1980 — 1981
BA, Applied Behavioral Science
McHenry County College 1969 — 1971
AA, Associate of Arts
Laura Dritt's ISI Telemanagement Solutions Experience July 2012 - Present
Job Product Manger at ISI Telemanagement Solutions
Industry Computer Software
Experience
ISI Telemanagement Solutions July 2012 - Present
ISI Telemanagement Solutions June 2006 - July 2012
ISI Telemanagement Solutions April 2000 - June 2005
Ebix March 1999 - March 2000
CCC Information Services 1991 - 1999
Zenith Data Systems/Groupe Bull 1990 - 1992
Zenith Data Systems 1984 - 1992
Skills
Customer Relations, Product Management, Strategic Planning, Windows, Business Strategy, Telecommunications, Insurance, Microsoft Office, Customer Service, Solution Selling, Strategic Partnerships, Unified Communications, VoIP, Go-to-market Strategy, Product Development, SaaS, Salesforce.com, Account Management, Cloud Computing, Direct Sales, Enterprise Software
Education
Indiana University Bloomington
Master of Business Administration (M.B.A.), Marketing
Massachusetts College of Liberal Arts
Bachelor's Degree, Education
Needham Senior High School
High School, College Prep
ISI Telemanagement Solutions July 2012 - Present
ISI Telemanagement Solutions June 2006 - July 2012
ISI Telemanagement Solutions April 2000 - June 2005
Ebix March 1999 - March 2000
CCC Information Services 1991 - 1999
Zenith Data Systems/Groupe Bull 1990 - 1992
Zenith Data Systems 1984 - 1992
Skills
Customer Relations, Product Management, Strategic Planning, Windows, Business Strategy, Telecommunications, Insurance, Microsoft Office, Customer Service, Solution Selling, Strategic Partnerships, Unified Communications, VoIP, Go-to-market Strategy, Product Development, SaaS, Salesforce.com, Account Management, Cloud Computing, Direct Sales, Enterprise Software
Education
Indiana University Bloomington
Master of Business Administration (M.B.A.), Marketing
Massachusetts College of Liberal Arts
Bachelor's Degree, Education
Needham Senior High School
High School, College Prep
Victoria Merkys's ISI Telemanagement Solutions Experience October 2008 - February 2009
Job Marketing
Industry Marketing and Advertising
Experience
Lewis Paper February 2012 - Present
Patch.com August 2010 - January 2012
McHenry County Magazine July 2010 - July 2011
ISI Telemanagement Solutions October 2008 - February 2009
Specialty Equipment Market Association 2005 - 2006
Weekenders 2002 - 2004
Wednesday Journal, Inc. 2000 - 2001
Skills
HTML, Final Cut Pro, Copy Editing, Editing, Blogging, Social Media
Education
Dominican University 1998 — 2001
B.A., Journalism and Photography
Lewis Paper February 2012 - Present
Patch.com August 2010 - January 2012
McHenry County Magazine July 2010 - July 2011
ISI Telemanagement Solutions October 2008 - February 2009
Specialty Equipment Market Association 2005 - 2006
Weekenders 2002 - 2004
Wednesday Journal, Inc. 2000 - 2001
Skills
HTML, Final Cut Pro, Copy Editing, Editing, Blogging, Social Media
Education
Dominican University 1998 — 2001
B.A., Journalism and Photography
Raji Neelakantan's ISI Telemanagement Solutions Experience December 2002 - October 2006
Job Technical Product Owner/Business Analyst at GE Healthcare
Industry Information Technology and Services
Experience
GE Healthcare July 2013 - Present
GE Healthcare October 2011 - July 2013
GE Healthcare October 2006 - September 2011
ISI Telemanagement solutions December 2002 - October 2006
3Com 2001 - 2002
DSQ Software 1997 - 1999
Tamil Nadu State Electricity Board 1997 - 1997
Skills
Test Automation, Quality Center, Testing, QTP, Manual Testing, SQL, Regression Testing, Software Documentation, Cross-functional Team..., SDLC, Requirements Analysis, Agile Methodologies, Software Quality..., Quality Assurance, Software Development, Telecommunications, System Testing, Integration, Test Planning
Education
University of Madras 1993 — 1997
Bachelors in Engineering
GE Healthcare July 2013 - Present
GE Healthcare October 2011 - July 2013
GE Healthcare October 2006 - September 2011
ISI Telemanagement solutions December 2002 - October 2006
3Com 2001 - 2002
DSQ Software 1997 - 1999
Tamil Nadu State Electricity Board 1997 - 1997
Skills
Test Automation, Quality Center, Testing, QTP, Manual Testing, SQL, Regression Testing, Software Documentation, Cross-functional Team..., SDLC, Requirements Analysis, Agile Methodologies, Software Quality..., Quality Assurance, Software Development, Telecommunications, System Testing, Integration, Test Planning
Education
University of Madras 1993 — 1997
Bachelors in Engineering
Lon Thompson's ISI Telemanagement Solutions Experience 2011 - 2011
Job Enterprise Account Executive at AtTask, Inc.
Industry Computer Software
Experience
AtTask, Inc. June 2014 - Present
Limelight Networks June 2012 - June 2014
ISI Telemanagement Solutions 2011 - 2011
LexisNexis 2008 - 2010
CA Technologies 2006 - 2008
iLumin Software Services 2003 - 2006
Intershop Communications 2001 - 2003
Skills
Cloud Computing, Salesforce.com, Software Industry, Enterprise Software, SaaS, Solution Selling, CRM, Professional Services, Sales
Education
University of Iowa - Henry B. Tippie College of Business
BBA, Finance
AtTask, Inc. June 2014 - Present
Limelight Networks June 2012 - June 2014
ISI Telemanagement Solutions 2011 - 2011
LexisNexis 2008 - 2010
CA Technologies 2006 - 2008
iLumin Software Services 2003 - 2006
Intershop Communications 2001 - 2003
Skills
Cloud Computing, Salesforce.com, Software Industry, Enterprise Software, SaaS, Solution Selling, CRM, Professional Services, Sales
Education
University of Iowa - Henry B. Tippie College of Business
BBA, Finance
Tom Pappas, MPH's ISI Telemanagement Solutions Experience November 1998 - October 2012
Job Technical Communicator at Baxter Healthcare
Industry Hospital & Health Care
Experience
Baxter Healthcare October 2012 - Present
ISI Telemanagement Solutions November 1998 - October 2012
ISI 1998 - 2009
I.S. Grupe, Inc. November 1984 - November 1998
IITRI 1982 - 1984
Skills
Writing, Technical Writing, Editing, Research, Proofreading
Education
University of Chicago
Certificate - Medical Writing & Editing
American Medical Writers Association
Basic Editing/Writing Certificate
University of Illinois at Chicago
MPH, Public Health
Northeastern Illinois University
B.A., Psychology
Oakton Community College
Von Steuben
Baxter Healthcare October 2012 - Present
ISI Telemanagement Solutions November 1998 - October 2012
ISI 1998 - 2009
I.S. Grupe, Inc. November 1984 - November 1998
IITRI 1982 - 1984
Skills
Writing, Technical Writing, Editing, Research, Proofreading
Education
University of Chicago
Certificate - Medical Writing & Editing
American Medical Writers Association
Basic Editing/Writing Certificate
University of Illinois at Chicago
MPH, Public Health
Northeastern Illinois University
B.A., Psychology
Oakton Community College
Von Steuben
Lester Pederson's ISI Telemanagement Solutions Experience November 1997 - February 2002
Job AT&T Business Solutions
Industry Information Technology and Services
Experience
AT&T May 2010 - June 2012
AT&T January 2008 - August 2010
AT&T February 2002 - December 2008
ISI Telemanagement Solutions November 1997 - February 2002
AT&T October 2000 - February 2001
SAIC June 1997 - November 1997
US Army November 1985 - June 1997
Skills
ITIL, Six Sigma, Managed Services, Telecommunications, Outsourcing, Cisco Technologies, Vendor Management, Routers, Service Delivery, IT Operations, Management, Business Process..., Project Management, Telephony, Process Improvement, WAN, MPLS, Switches, VPN, Technical Support, Cross-functional Team..., Data Center, Call Centers, VoIP, Network Design, Networking, IT Service Management, Disaster Recovery
Education
Arizona State University
Operations Management - Technology
Chandler - Gilbert Community College
AAS, Network Technology
AT&T May 2010 - June 2012
AT&T January 2008 - August 2010
AT&T February 2002 - December 2008
ISI Telemanagement Solutions November 1997 - February 2002
AT&T October 2000 - February 2001
SAIC June 1997 - November 1997
US Army November 1985 - June 1997
Skills
ITIL, Six Sigma, Managed Services, Telecommunications, Outsourcing, Cisco Technologies, Vendor Management, Routers, Service Delivery, IT Operations, Management, Business Process..., Project Management, Telephony, Process Improvement, WAN, MPLS, Switches, VPN, Technical Support, Cross-functional Team..., Data Center, Call Centers, VoIP, Network Design, Networking, IT Service Management, Disaster Recovery
Education
Arizona State University
Operations Management - Technology
Chandler - Gilbert Community College
AAS, Network Technology
Erik Luken's ISI Telemanagement Solutions Experience August 2013 - Present
Job Programmer II at ISI Telemanagement Solutions
Industry Computer Software
Experience
ISI Telemanagement Solutions August 2013 - Present
Arkayn Software Design March 2002 - Present
Arkayn Game Designs January 1993 - Present
Addison Group January 2013 - April 2013
National Processing Company September 2005 - February 2008
NRAEF January 1999 - March 2003
Gateway December 1993 - November 1998
Skills
MySQL, SQL Server, Databases, PHP, Microsoft Office, HTML, Windows, Programming, SQL, Word, Game Design, Software Development, .NET, Writing, CSS, Linux, Microsoft SQL Server, Networking, Troubleshooting, Network Administration, Analysis, Servers, Microsoft Word, Game Development, Network Security, Hardware, Access, VB.NET, Visual Basic
Education
Elgin Community College 2009 — 2011
Associate of Arts and Sciences (AAS), CIS
ITT 1991 — 1993
AA, Electronics
ISI Telemanagement Solutions August 2013 - Present
Arkayn Software Design March 2002 - Present
Arkayn Game Designs January 1993 - Present
Addison Group January 2013 - April 2013
National Processing Company September 2005 - February 2008
NRAEF January 1999 - March 2003
Gateway December 1993 - November 1998
Skills
MySQL, SQL Server, Databases, PHP, Microsoft Office, HTML, Windows, Programming, SQL, Word, Game Design, Software Development, .NET, Writing, CSS, Linux, Microsoft SQL Server, Networking, Troubleshooting, Network Administration, Analysis, Servers, Microsoft Word, Game Development, Network Security, Hardware, Access, VB.NET, Visual Basic
Education
Elgin Community College 2009 — 2011
Associate of Arts and Sciences (AAS), CIS
ITT 1991 — 1993
AA, Electronics
Lisa Bialas's ISI Telemanagement Solutions Experience February 2003 - Present
Job Sales Support Analyst at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions February 2003 - Present
ISI Telemanagement Solutions February 1998 - February 2003
ISI Telemanagement Solutions April 1995 - February 1998
Skills
CRM, Telecommunications, Marketing, Pricing, Sales Management, Training, Solution Selling, Salesforce.com, Direct Sales, Sales Operations, Account Management, Sales Process, Unified Communications, Managed Services, SaaS
Education
Proviso West High School
College Prep
University of Illinois at Urbana-Champaign
Bachelor of Arts (BA), Economics with Business concentration
ISI Telemanagement Solutions February 2003 - Present
ISI Telemanagement Solutions February 1998 - February 2003
ISI Telemanagement Solutions April 1995 - February 1998
Skills
CRM, Telecommunications, Marketing, Pricing, Sales Management, Training, Solution Selling, Salesforce.com, Direct Sales, Sales Operations, Account Management, Sales Process, Unified Communications, Managed Services, SaaS
Education
Proviso West High School
College Prep
University of Illinois at Urbana-Champaign
Bachelor of Arts (BA), Economics with Business concentration
John Drew Ferron's ISI Telemanagement Solutions Experience January 2010 - June 2012
Job Strategic Account Lead Premier Client Group at AT&T
Industry Telecommunications
Experience
AT&T January 2013 - Present
ISI Telemanagement Solutions January 2010 - June 2012
Tangoe September 2005 - June 2009
Avotus Corporation 1994 - 2004
Switchview Inc 1996 - 2000
Skills
Telecommunications, Contract Negotiation, Consultative Selling, Solution Selling, Sales Management, SaaS, Direct Sales, Account Management, Channel Management, Enterprise Software, Selling, New Business Development, Sales, Management
Education
Nova Southeastern University 1995 — 1998
MBA, School of Business
Brock University 1979 — 1982
BA, Business & Economics
AT&T January 2013 - Present
ISI Telemanagement Solutions January 2010 - June 2012
Tangoe September 2005 - June 2009
Avotus Corporation 1994 - 2004
Switchview Inc 1996 - 2000
Skills
Telecommunications, Contract Negotiation, Consultative Selling, Solution Selling, Sales Management, SaaS, Direct Sales, Account Management, Channel Management, Enterprise Software, Selling, New Business Development, Sales, Management
Education
Nova Southeastern University 1995 — 1998
MBA, School of Business
Brock University 1979 — 1982
BA, Business & Economics
Alex Kagan's ISI Telemanagement Solutions Experience August 1999 - Present
Job Senior Software Engineer at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions August 1999 - Present
Skills
HTML5, CSS, Silverlight, ASP.NET, VB.NET, JavaScript, SQL, HTML 5, XML, Microsoft SQL Server, Visual Studio, Troubleshooting, Software Development, Visual Basic, Object Oriented Design, Requirements Analysis, Operating Systems, .NET, Integration, LINQ, Quality Assurance
Education
DeVry University 2002 — 2008
Bachelor, Computer Information System
ISI Telemanagement Solutions August 1999 - Present
Skills
HTML5, CSS, Silverlight, ASP.NET, VB.NET, JavaScript, SQL, HTML 5, XML, Microsoft SQL Server, Visual Studio, Troubleshooting, Software Development, Visual Basic, Object Oriented Design, Requirements Analysis, Operating Systems, .NET, Integration, LINQ, Quality Assurance
Education
DeVry University 2002 — 2008
Bachelor, Computer Information System
Sonya Minor's ISI Telemanagement Solutions Experience March 2011 - Present
Job Channel Business Development Manager at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions March 2011 - Present
Avaya October 2001 - April 2010
Lucent Technologies October 1996 - September 2001
Skills
Telecom Cost Management..., Call Management Software, Regional Sales Director
Education
University of Denver 1984 — 1987
Business
University of Phoenix
BS, Business
ISI Telemanagement Solutions March 2011 - Present
Avaya October 2001 - April 2010
Lucent Technologies October 1996 - September 2001
Skills
Telecom Cost Management..., Call Management Software, Regional Sales Director
Education
University of Denver 1984 — 1987
Business
University of Phoenix
BS, Business
David Cesario Jr.'s ISI Telemanagement Solutions Experience 1979 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
TSB January 1979 - January 2012
ISI Telemanagement Solutions 1979 - 2012
ISI Telemanagement Solutions Inc January 1979 - January 1984
Skills
Telecommunications, Telephony, VoIP, Microsoft SQL Server, Integration, Software Installation, Technical Support, Troubleshooting, Networking, Operating Systems, Hardware, Testing
Education
Oakton Community College
Associates, Electronics Technician
TSB January 1979 - January 2012
ISI Telemanagement Solutions 1979 - 2012
ISI Telemanagement Solutions Inc January 1979 - January 1984
Skills
Telecommunications, Telephony, VoIP, Microsoft SQL Server, Integration, Software Installation, Technical Support, Troubleshooting, Networking, Operating Systems, Hardware, Testing
Education
Oakton Community College
Associates, Electronics Technician
Sue Magliano's ISI Telemanagement Solutions Experience April 2013 - Present
Job Executive Sales Administrator at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions April 2013 - Present
ISI Telemanagement Solutions January 2009 - April 2013
ISI Telemanagement Solutions January 1998 - December 2009
ISI Telemanagement Solutions January 1991 - December 1998
Education
Western Illinois University 1987 — 1989
Bachelor of Arts (BA), Theatre/Theater
Moraine Valley Community College 1984 — 1987
Associate's degree, General Studies
ISI Telemanagement Solutions April 2013 - Present
ISI Telemanagement Solutions January 2009 - April 2013
ISI Telemanagement Solutions January 1998 - December 2009
ISI Telemanagement Solutions January 1991 - December 1998
Education
Western Illinois University 1987 — 1989
Bachelor of Arts (BA), Theatre/Theater
Moraine Valley Community College 1984 — 1987
Associate's degree, General Studies
Matthew Sikes's ISI Telemanagement Solutions Experience August 2005 - Present
Job System Support Specialist at ISI Telemanagement Solutions
Industry Telecommunications
Experience
ISI Telemanagement Solutions August 2005 - Present
Skills
Telecommunications, Cisco Technologies, Unified Communications, VoIP
Education
DeVry University
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
ISI Telemanagement Solutions August 2005 - Present
Skills
Telecommunications, Cisco Technologies, Unified Communications, VoIP
Education
DeVry University
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY