ITI Marketing Services
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ITI Marketing Services Employees
Avon Products Inc. May 2012 - November 2014
Avon January 2010 - May 2012
Avon Products Inc October 2008 - January 2010
Avon Products Inc June 2007 - October 2008
Avon May 2002 - June 2007
Faneuil Inc January 2000 - April 2002
Faneuil Inc July 1997 - January 2000
ITI Marketing Services March 1991 - June 1997
Skills
Management, Direct Sales, Leadership Development, CRM, Leadership, Team Building, Business Strategy, Sales, Coaching, Executive Management, Customer Service, Employee Engagement, Operations Management, Outsourcing, Consumer Products, Budgets, Cross-functional Team..., Customer Satisfaction, Forecasting, Call Centers, Process Improvement, Competitive Analysis, Beauty Industry, Employee Relations, Direct Marketing, Business Planning, Motivational Speaking
Education
St. Thomas University 1993 — 1995
BA, Accounting
Miami Dade College 1991 — 1993
AA, Business Management
Glenmuir High School 1980 — 1987
University Of Cambridge O Levels & A Level Programs
Sprint January 2003 - Present
Sprint February 2002 - January 2003
Sprint June 1999 - February 2002
Sprint March 1998 - June 1999
ITI Marketing Services August 1989 - 1997
DialAmerica Marketing December 1984 - August 1989
Skills
Process Improvement, Customer Satisfaction, Workforce Management, Call Center, Troubleshooting, Telecommunications, Program Management, Training, Management, Call Centers, Testing, Customer Experience, Project Management, Cisco Technologies, Wireless, Disaster Recovery, Leadership, Vendor Management, Databases, Contact Centers, Business Process..., Software Documentation, IVR, Customer Retention, Sales, Forecasting, Telemarketing, Call Center Development, CRM, Outsourcing, Cross-functional Team..., Avaya
Education
University of Nebraska at Omaha 1985 — 1989
Rosemont Gladstone April 2014 - Present
CSG International August 1998 - March 2014
ITI Marketing Services 1995 - 1998
KFAB 1994 - 1995
Skills
Leadership, CRM, Consulting, SDLC, Requirements Analysis, Integration, Business Analysis, Agile Methodologies, Program Management, Software Project..., Product Management, SaaS, Organizational..., Account Management, Business Development, Full P&L Responsibility, Contract Negotiation, Vendor Management, Management, Telecommunications, Process Improvement, Project Management, Strategy, Cross-functional Team..., Team Leadership, Software Development, Enterprise Software
Education
University of Nebraska-Lincoln 1988 — 1992
BA/BJ, Broadcast Journalism and English
University of Nebraska-Lincoln
Ceridian August 2012 - Present
Consultant August 2011 - November 2012
Valor Healthcare, Inc October 2009 - August 2011
Valor Healthcare October 2008 - October 2009
Thomas, Thomas, and Walsh, Inc. March 2006 - September 2007
SHPS Healthcare Services, Inc May 2004 - May 2006
Landacorp Healthcare, Inc January 2002 - April 2004
The Faneuil Group 1999 - 2002
The Faneuil Group 1998 - 2000
ITI Marketing Services May 1994 - July 1997
Skills
Strategic Planning, Team Management, Negotiation, Team Leadership, Change Management, Product Development, Mentoring, Program Management, Coaching, Market Research, Marketing Strategy, Key Account Management, Contract Management, P&L Management, Planning, Contract Negotiations, P&L, Channel Management, People Management, Project Planning, Budget Management, Team Building, Monthly Reporting, Operations Management, Executive Management, BPO, Process Improvement, Problem Solving, Customer Service, Vendor Management, Compliance, Business Management, Business Strategy, Process Engineering, Healthcare, Disease Management, Call Center, Medicaid, TPA, Outsourcing, Offshoring, Multi-Site Operations, Microsoft CRM, Primary Health Care, Revenue Cycle Management, NCQA, JCAHO, Nurse Call, Management
Education
University of Nebraska at Omaha 1987 — 1992
Bachelors of Science, Criminology
Applied Underwriters 2009 - Present
Hewlett-Packard 2002 - 2009
TPG TeleManagement 2000 - 2002
ITI Marketing Services 1996 - 2000
Skills
Training, Sales, Handsome, Leadership, Sales Management, Account Management, Humor, Coaching, Customer Service, Business Development, Customer Retention, Call Center, Direct Sales, Team Building, Vendor Management, Management, Time Management, Customer Satisfaction, Customer Experience, Sales Process, Employee Benefits, CRM, Insurance, Sales Operations, Call Centers, Salesforce.com, Relationship Marketing, Adult Learning..., Action Selling
Education
Bellevue University
BS, Marketing Management
Mercy Health, Fairfield Hospital July 2015 - Present
Hubert Company 2011 - 2014
Hubert Company 2003 - 2010
Hubert Company 2001 - 2003
Hubert Company 1993 - 2000
ITI Marketing Services 1991 - 1993
Skills
Account Management, B2B, Sales Management, Selling, Marketing Management, Online Advertising, Direct Marketing, E-commerce, Marketing, New Business Development, Marketing Strategy, Email Marketing, Sales, Competitive Analysis, Integrated Marketing, Management, Leadership
Education
University of Cincinnati College of Business
Bachelor of Business Administration (BBA), Marketing and Management
ConAgra Foods August 2014 - Present
Ballantyne Strong September 2013 - February 2014
Univar USA January 2005 - September 2013
Univar December 1998 - September 2013
Univar USA August 2003 - August 2006
Univar USA January 2003 - January 2005
ITI Marketing Services January 1989 - January 1999
ITI Marketing Services January 1986 - August 1989
Skills
SAP, Key Account Management, Management, Logistics, Forecasting, Supply Chain, Accounts Payable, Account Management, Customer Service, Team Building, Team Leadership, Inventory Control, Recruiting, Training, Sales, Leadership, Pricing, Sales Management, Operations Management, Inventory Management, Process Improvement, Sales Operations
Education
Metropolitan Community College 2010 — 2013
Degree, Business Management
Ryan 1978 — 1981
Assurant November 2012 - Present
Assurant June 2008 - October 2012
Assurant Solutions April 2003 - June 2008
Assurant Solutions July 2000 - April 2003
Assurant Solutions March 1999 - July 2000
A.S. Kleeman & Associates September 1997 - March 1999
ITI Marketing Services February 1996 - September 1997
ITI Marketing Services April 1993 - February 1996
Skills
Vendor Management, Strategy, CRM, Outsourcing, Management, Business Process..., Leadership, Call Centers, Analytics, Process Improvement, Call Center, Program Management, Financial Services, Internal Audit, Strategic Planning, Contract Negotiation, Project Management, Analysis, Management Consulting, Business Intelligence, Business Development, Cross-functional Team..., Risk Management, Voiceovers, Insurance
Education
Kennesaw State University - Michael J. Coles College of Business 2001 — 2003
BBA, Economics
ORS Nasco September 2013 - Present
TCIM Services March 2010 - Present
Salesgenie.com June 2006 - October 2009
SalesLeadsUSA.info / infoUSA May 2003 - June 2006
APAC Customer Services June 2001 - April 2003
APAC Customer Services July 1998 - June 2001
ITI Marketing Services April 1997 - July 1998
APAC Customer Services 1994 - 1996
Teleconnect 1986 - 1989
Skills
Call Center, Account Management, CRM, Team Building, Customer Retention, Lead Generation, Call Centers, BPO, Change Management, Customer Satisfaction, Customer Service, Executive Management, Inbound Marketing, Leadership, Management, Operations Management, P, Process Improvement, Sales, Sales Management, Selling, Strategic Planning, Telecommunications, Time Management, Training, Vendor Management
Education
Morningside College 1983 — 1985
Criminal Justice and Spanish
Solutionary January 2013 - Present
Solutionary September 2010 - January 2013
Affinitas February 1999 - September 2010
ITI Marketing Services 1993 - 1999
ITI Marketing Services 1985 - 1993
Skills
Vendor Management, Account Management, Call Center, Telecommunications, Telemarketing, CRM, Customer Satisfaction, Customer Service, Security+, Compliance, Call Centers, Customer Retention, Outsourcing, Customer Experience, Training, BPO, Workforce Management, Sales, Solution Selling, Process Improvement, Sales Operations, Sales Management, Team Building, Salesforce.com, Lead Generation, Direct Sales, Contact Centers, Team Leadership, Operations Management, Inbound Marketing, Leadership, Cross-functional Team..., Service Delivery, Management, SaaS, Business Process, Selling, Business Development, Sales Process, Cloud Computing, Professional Services, Executive Management, Security, Data Center
Education
University of Nebraska-Lincoln 1986 — 1988
SDG Consulting Services, Inc December 2004 - December 2009
AOL June 1998 - December 2002
Sitel Corporation October 1993 - June 1998
ITI Marketing Services June 1989 - May 1993
Skills
Account Management, Business Development, Call Center, Call Centers, Contract Negotiation, Copywriting, Customer Experience, Customer Retention, Customer Satisfaction, Email Marketing, Insurance, Management, Marketing, Omniture, Online Advertising, Outsourcing, Process Improvement, Program Management, Project Management, Quality Assurance, Strategic Planning, Strategy, Team Leadership, Training, Vendor Management
Education
Creighton University
BA, English
Millard North High School Graduate
eSecuritel December 2012 - Present
LUNOS January 2012 - November 2012
Supertechs August 2005 - March 2012
Birch Telecom February 2005 - August 2005
Birch Telecom December 2001 - January 2005
Birch Telecom 1999 - 2001
Birch Telecom 1997 - 1998
Birch Telecom 1996 - 1997
MCI Telecommunications Corp 1993 - 1996
ITI Marketing Services 1991 - 1993
Skills
Customer Service, Process Improvement, Telecommunications, Call Centers, Quality Assurance, Training, Customer Retention, Call Center, Organizational Design, Management, Vendor Management, Team Building, Start-ups, Negotiation, Business Analysis, Direct Sales, Human Resources, Insurance, Customer Satisfaction, Program Management, Strategic Planning, Time Management, Recruiting, Coaching, Sales, Cross-functional Team..., CRM, Leadership, Operations Management, Team Leadership, Account Management, Product Management, Sales Operations, Business Development, Customer Experience, Strategy, Outsourcing, Strategic Partnerships, Sales Process, Salesforce.com, Forecasting, Solution Selling, Logistics, Project Management, Contract Negotiation
Education
Baker University 2005 — 2009
Bachelors, Science in Management
Prime Therapeutics December 2009 - Present
Daycare Provider and Stay at home mom September 2005 - December 2009
APAC 1997 - 2005
Cellular One 1996 - 1997
ITI Marketing Services 1991 - 1996
Skills
Vendor Management, Call Center, Customer Experience, Workforce Management, Leadership, Call Centers, Outsourcing, Customer Satisfaction, Customer Retention, CRM, Process Improvement, Account Management, Team Building, Operations Management, Contact Centers, Performance Management
Education
Midland University 1988 — 1992
DMSi Software January 2012 - Present
DMSi Software December 1998 - January 2012
ITI Marketing Services May 1993 - December 1998
Baker's Supermarket May 1988 - May 1993
Skills
Unix, Cloud Computing, Integration, Software Development, Shell Scripting, Database Administration, SaaS, Java, Salesforce.com, Enterprise Software, Powershell, SQL, Agile Methodologies, Web Services, Databases, SDLC
Education
University of Nebraska at Omaha 1991 — 1995
BS, Chemistry
Metropolitan Community College
Computer Science
Marriott International May 2012 - Present
Marriott International March 2010 - May 2013
Marriott International August 2009 - March 2010
Marriott International 1992 - November 2008
Coastal Corporation 1988 - 1990
ITI Marketing Services 1987 - 1989
Skills
SQL, Windows Server 2003, Visual Studio, Excel, Access, Oracle Database 10g, HTML/XML, PowerPoint, Microsoft Publisher, Siebel, Reporting & Analysis, Collaboration Tools, Social Media, Management
Education
Lindenwood University 2009 — 2011
Post-Bachelor Certificate, Information Technology
Bemidji State University 1981 — 1987
BS, Industrial Technology
Inflection September 2008 - Present
Alegent Health Lakeside Wellness June 2005 - August 2010
LinkedIn July 2007 - June 2008
West TeleServices June 1998 - July 2007
Pinnacle Group Associates 1994 - 1998
ITI Marketing Services 1993 - 1996
Skills
Customer Service, Staff Scheduling, Facility Operations, Call Center, Call Processing, Email Management, Conflict Resolution, Leadership Development, Organizational..., Customer Support, Team Leadership, Schedules, Training, Leadership, Facilities Operations, Start-ups, Team Building, Recruiting, Call Centers, CRM, Customer Satisfaction, Sales, Entrepreneurship, Project Management, Management, Analysis, Coaching, Program Management, Employee Training, Fundraising, Customer Experience, Public Relations, Business Strategy, Competitive Analysis, Outsourcing, Cross-functional Team...
Education
Bellevue University 1997 — 1998
BS, Computer Programming
Metropolitan Community College 1994 — 1997
AA, Accounting
University of Nebraska at Omaha 1986 — 1988
Business Administration
Centris Federal Credit Union April 2012 - Present
Centris Federal Credit Union July 2009 - April 2012
Concord Center January 2009 - July 2009
YWCA March 2007 - December 2008
Commercial Federal / Bank of the West January 2004 - March 2007
Commercial Federal Bank November 1998 - December 2003
ITI Marketing Services 1993 - 1998
Skills
Leadership, Training, Team Building, Management, Recruiting, Human Resources, Process Improvement, Budgets, Employee Training, Talent Acquisition, Business Process..., Organizational..., Coaching, Employee Relations, Strategic Planning, Project Management, Non-profits, CRM, Team Leadership, Program Management, Leadership Development, Performance Management, Banking, Onboarding, Employee Benefits, Public Speaking, Business Development, Business Strategy, Payroll, Negotiation, Fundraising, Call Centers, Operations Management, Employee Engagement, Policy, Customer Service, Cross-functional Team..., Nonprofits, Talent Management, Forecasting, Succession Planning, Business Analysis, Sales, Retail, Budgeting, Training Facilitation, Change Management, Mentoring, Conflict Resolution, DISC
Education
Bellevue University 2011 — 2012
BSBA, Human Resources, Cum Lade
Creighton University 2007 — 2009
MS, Negotiation & Dispute Resolution, Graduated with a 3.9 GPA
Bellevue University 1998 — 2002
MBA, Management Information Systems
Creighton University 1988 — 1992
BSBA, Marketing / Finance
Free Agent January 2015 - Present
Virginia Mason Medical Center October 1997 - January 2015
ITI Marketing Services March 1994 - October 1997
Skills
Team Building, Process Improvement, Innovation Development, Software Development, Troubleshooting, Intersystems Cache, VMS, Software Documentation, Automation, Integration, Requirements Analysis, Data Analysis, Software Project..., Databases, Healthcare, Project Management, SQL, Hospitals, Healthcare Information..., HIPAA, EMR, EHR, Informatics, Visio, Revenue Cycle, Microsoft Excel, HL7, Enterprise Architecture
Education
University of Nebraska at Omaha 1986 — 1990
Bachelor of Science Business Administration, Management Information Systems, General
Nebraska Wesleyan University 1972 — 1975
None, Vocal Music / Biology
TLC Associates June 2014 - Present
SmartLead July 2012 - May 2014
US Bank February 2006 - July 2012
Access Direct March 1998 - February 2003
ITI MARKETING SERVICES January 1987 - January 1997
APAC TELESERVICES January 1993 - January 1994
WATS MARKETING January 1984 - January 1987
Skills
Telemarketing, Account Management, Program Management, Program Implementation, Coaching, Accountability, Collaborative, Organizing, Spreadsheets, Word, Project Planning, Quality Management, Client Services, Presentation Preparation, Credit, Process Improvement, Analytical Abilities, Loans, Branch Banking, Employee Management, Banking, Retail Banking, Sales Process, Staff Training, Microsoft Word, Customer Satisfaction, Strategy, Financial Services, Customer Service, Training, Marketing, Customer Experience, Sales Management, Management, Call Centers, CRM, Sales, Team Building, Leadership, Analytical Skills, Executive Management, Team Leadership, New Business Development, Operations Management, Sales Operations, Salesforce.com, Budgets, Forecasting, Analytics, Vendor Management
Education
Creighton University 1982 — 1985
Business Administration / Pre-Law
Metropolitan Community College
Harvard ManageMentor
Team Management, Project Management, Customer Service, Coaching
Alorica June 2014 - Present
Carlisle & Gallagher Consulting Group June 2012 - June 2014
Stellar June 2010 - June 2012
The Results Companies August 2006 - June 2010
The Results Companies August 2001 - August 2006
West 1999 - 2001
ITI Marketing Services 1988 - 1997
Skills
Call Center, Customer Experience, BPO, Outsourcing, Customer Satisfaction, Operations Management, Performance Management, Telemarketing, Customer Retention, Client Service Oriented, Account Executives, Call Center Director, Call center start-up, Contact Center..., Contact Center..., Contact Centers, Vendor Management, Coaching, Team Building, Account Management, Customer Service, CRM, Call Centers, Cross-functional Team..., Forecasting, Inbound Marketing, Program Management, Training, Management, Call Center Development, Business Process..., Offshoring, Client Services
Education
Emporia State University 1988 — 1990
Labette Community College 1987 — 1988
Clearent July 2015 - Present
DKB Management Group September 2007 - Present
eProcessing Network, LLC August 2008 - July 2015
AdvanceMe, Inc. April 2008 - August 2008
OTI America 2005 - 2007
Ingenico 2003 - 2004
Hypercom 1998 - 2003
Data Processors International 1995 - 1998
ITI Marketing Services 1987 - 1994
Skills
Payment Systems, B2B, Payments, Strategy, Sales, Electronic Payments, New Business Development, Business Development, Management, Payment Card Processing, Strategic Partnerships, Mobile Payments, Credit Cards, Merchant Services, Sales Management, Marketing Strategy, Networking, Debit Cards, Negotiation, E-commerce, Small Business, Payment Gateways, Channel
Education
University of Nebraska at Omaha 1987 — 1991
Bachelor of Science, Finance & Banking
Ralston High School 1983 — 1986
Diploma
Walentine, O'Toole, McQuillan & Gordon January 2009 - Present
Fitzgerald, Schorr, Barmettler & Brennan October 2001 - January 2009
Omaha Street School 2004 - 2009
APAC Customer Services/ITI Marketing Services March 1995 - April 2000
ITI Marketing Services 1995 - 2000
Skills
Corporate Law, Real Estate, Banking Law, Closings, Foreclosures, Zoning, Debt Collection, Creditors' Rights, Legal Research, Appeals, Insurance, Estate Planning, Civil Litigation, Leadership, Commercial Litigation, Legal Writing, Bankruptcy, Litigation, Strategic Planning, Courts, Insurance Law
Education
Creighton University School of Law 1991 — 1994
JD
Creighton University 1986 — 1990
BA
Duchesne Academy of the Sacred Heart 1982 — 1986
1986
Sitel Corp VP OperationsSITEL Corporation, GM Division2001 - 2005
ITI Marketing Services 1988 - 1998
Skills
Workforce Management, Outsourcing, Call Center Development, BPO, Customer Satisfaction, Call Centers, Vendor Management, Contact Centers, CRM, Operations Management, Call Center, Telemarketing, Performance Management, Customer Experience, Inbound Marketing, Process Improvement
Education
Northern State University 1986 — 1990
Mutual of Omaha June 2006 - Present
TPG TeleManagement 2005 - 2006
West Corporation 2004 - 2005
Memberworks 2000 - 2004
APAC Customer Services 1999 - 2000
West Teleservices 1998 - 1999
ITI Marketing Services 1994 - 1996
Skills
Account Management, Problem Solving, Customer Relations, Insurance, Telemarketing, Call Centers, Team Building, Process Improvement, Sales Management, Strategic Planning, Marketing Strategy, Customer Satisfaction, Sales, Marketing Communications, Team Leadership, Client Services, CRM, Customer Service, Customer Retention, Lead Generation, Leadership
Education
University of Nebraska-Lincoln
American Express November 2002 - Present
APAC 1997 - 1999
ITI Marketing Services 1993 - 1999
Skills
Customer Experience, Vendor Management, Call Center, BPO, Process Improvement, Management, Account Management, Workforce Management, Call Centers, Business Process..., Customer Satisfaction, Credit Cards, Team Leadership, Outsourcing, Customer Retention, Financial Services, Customer Acquisition, Relationship Management, CRM, Change Management, Executive Management
Education
Doane College 1989 — 1993
Power Direct, Inc. December 2006 - Present
Vision X 2003 - 2004
Ron Weber and Associates 1997 - 2000
ITI Marketing Services 1993 - 1998
Idelman Telemarketing 1992 - 1998
Education
The Ohio State University 1983 — 1987
Upper Arlington High School 1978 — 1982
Business, Marketing, English, Economics
Expert Global Solutions February 2013 - Present
APAC Customer Services January 2010 - February 2013
APAC Customer Services August 2008 - December 2010
APAC Customer Services January 2006 - September 2008
APAC Customer Services April 2005 - January 2006
APAC Customer Services July 2002 - April 2005
APAC Customer Services April 2000 - June 2002
APAC Customer Services August 1998 - April 2000
ITI Marketing Services 1992 - 1998
Skills
CRM, Business Development, Account Management, P&L Management, Call Centers, Call Center, Strategy, Process Improvement, BPO, Management, Leadership, Outsourcing, Contract Negotiation, Operations Management, Human Resources, Performance Management, Vendor Management, Customer Experience, Customer Satisfaction, Strategic Planning, Healthcare, Inbound Marketing, Sales Management, Workforce Management, Change Management, P&L Responsibility, Marketing, People Development, Training, Cross-functional Team..., New Business Development, Turn Around Management, Coaching, Team Building, Program Management, Key Performance..., Project Planning, Customer Service, Business Strategy, Employee Relations, Competitive Analysis, Employee Engagement, Leadership Development, Lead Generation, Forecasting, Marketing Strategy, Executive Management, Mergers & Acquisitions, Healthcare Industry
Education
Northwestern University - Kellogg School of Management 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration
St. Croix 1989 — 1992
Creighton University
Accounting
Hong Kong University of Science and Technology - School of Business and Management
Master of Business Administration (M.B.A.), Business Adminstration
Infogroup January 2008 - Present
Fun Express January 2005 - January 2008
GiftCertificates.com June 2002 - December 2004
infoUSA January 1997 - May 2002
ITI Marketing Services January 1988 - December 1993
ITI Marketing 1989 - 1992
Skills
Product Marketing, Negotiation, SEO, Direct Sales, Email Marketing, Direct Marketing, Data Collection, Data Cleaning, Search Engine Submission, Database Consulting, Contractual Agreements, Competitive Analysis, Management, Marketing, Sales Operations, Customer Retention, Analytics, Team Management, Selling, Business Strategy, Strategy, P&L Management, Mobile Applications, Online Marketing, Trade Shows, Mobile Marketing, Sales
Education
Miller Heiman Alum 2010 — 2010
Strategic Selling
University of Nebraska at Omaha 1988 — 1992
BA, Sales & Marketing
Applied Concepts
Sales Management Leadership Program
Cathedral
Cerner Corporation Senior Engagement Leader - Senior ManagerCernerOctober 2007 - March 2012
Virtumundo March 2002 - July 2003
Aegis Communications June 1999 - March 2002
The Faneuil Group May 1997 - June 1999
ITI Marketing June 1994 - May 1997
ITI Marketing Services 1994 - 1997
Skills
Call Center, Customer Service, Lead Generation, Analytics, Business Development, Leadership, Management, Customer Experience, Call Centers, Vendor Management, Business Analysis, Data Analysis, CRM, Program Management, Project Management, Salesforce.com, Healthcare Information..., Process Improvement, EHR
Education
North Dakota State University
University of Missouri-Kansas City
Solutionary, Inc. July 2000 - Present
ITI Marketing Services August 1986 - March 1997
Idelman Associates/WATS Marketing Outbound April 1981 - February 1986
Skills
Computer Security, Information Security, Security, Network Security, Penetration Testing, Intrusion Detection, Cloud Computing, Information Security..., Vulnerability Assessment, Vendor Management, Disaster Recovery, Firewalls, Management, PCI DSS, Business Continuity, IT Management, Enterprise Software, Leadership, Data Security, Application Security, Identity Management, Web Application Security, Encryption, Security Awareness, Security Audits, Vulnerability Management, Internet Security, Cloud Security, Managed Security..., CEH, Computer Forensics, SaaS, Strategic Partnerships, Strategic Planning, Mergers
Education
University of Illinois at Chicago 1965 — 1970
BusAdmn
West Corporation June 2011 - Present
Qwest Communications September 1999 - November 2008
ITI Marketing Services 1996 - 1999
Skills
Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Customer Retention, Call Centers, Leadership, Account Management, CRM, Telecommunications, Workforce Management, Telemarketing, Outsourcing, Salesforce.com, Contact Centers, Customer Service
Education
University of Nebraska at Omaha 2010 — 2011
Recertification Program, Secondary Education and Teaching, 3.93
Bellevue University 2000 — 2002
Bachelor of Science (BS), E-Commerce/Electronic Commerce, 4.0
University of Nebraska-Lincoln 1981 — 1987
Bachelor of Science (BS), Secondary Education and Teaching, 3.0
Accretive Health February 2013 - January 2015
First Script February 2007 - February 2013
Greyhound Lines, Inc. May 1994 - January 2007
ITI Marketing Services 1988 - 1994
Skills
Management, Leadership, Program Management, Call Centers, Sales, Process Scheduler, Process Improvement, Vendor Management, Team Building, Cross-functional Team..., Change Management, Customer Experience
Education
University of Nebraska-Lincoln 1986 — 1989
Gideons International 2006 - 2015
Bellevue University October 2005 - July 2012
TeleperformanceUSA January 2005 - October 2005
The Welch Group December 2003 - December 2004
TeleServices Partners December 1997 - December 2003
ITI Marketing Services December 1995 - December 1997
Cincinnati Bell (Matrixx Marketing) November 1994 - November 1995
First Data Corporation June 1992 - November 1994
United States Air Force June 1965 - June 1991
Skills
Organizational..., Higher Education, Staff Development, Team Building, Leadership, Leadership Development, Strategic Planning, Business Development, Instructional Design, E-Learning, Strategy, Program Management, Recruiting, Adult Education, Public Speaking, Team Leadership, Distance Learning, New Business Development, Coaching, Business Planning, Fundraising, Executive Coaching, Nonprofits, Training, Change Management, Career Development, Workshop Facilitation, Management Consulting, Performance Management, Executive Management, Organizational..., Entrepreneurship, Career Counseling, Policy, Enrollment Management, Conflict Resolution, Program Development, Employee Training, Community Outreach, Management, Resume Writing, Student Financial Aid, Admissions, Student Affairs, Consulting, Performance Improvement, Start-ups
Education
Golden Gate University 1975 — 1976
MBA, Business Administration
Southern Illinois University, Carbondale 1961 — 1965
BS, Marketing Management
First Data Corporation January 2013 - Present
West Corporation May 2011 - January 2013
Fiserv August 1999 - May 2011
APAC Customer Services June 1997 - August 1999
WorldCom June 1996 - June 1997
ITI Marketing Services February 1991 - June 1996
KPMG March 1988 - December 1991
Skills
Vendor Management, Program Management, Business Analysis, Project Portfolio..., Process Improvement, Agile Project Management, PMP, CSM, CRM, Scrum, Integration, MS Project, Quality Assurance, Software Documentation, SharePoint, Software Development, Telecommunications
Education
Bellevue University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management
Bellevue University 1994 — 1997
B.S., Business Administration
Western Carolina University 2001 — 2002
Certificate, Project Manager
Sprint Nextel April 2011 - Present
Sprint November 2007 - April 2011
Sprint November 2006 - November 2007
Sprint November 2005 - November 2006
J.M. Neil & Assoc., Inc. August 2005 - November 2005
Birch Telecom March 2003 - August 2005
ionex telecommunications 1997 - 2003
ITI Marketing Services 1991 - 1997
Skills
Telecommunications, Training, Process Improvement, Call Centers, Customer Service, Vendor Management, Troubleshooting, Leadership, Management, Call Center, Project Management, Networking, Wireless, Strategic Planning, Microsoft Excel, VoIP, Customer Satisfaction, Outsourcing, Human Resources, Inventory Management, Coaching, Data Analysis, Sales, Program Management, Cross-functional Team..., Team Leadership, Customer Retention, Quality Assurance, Software Documentation, Time Management, Employee Training, Operations Management, Team Management, Forecasting, Project Planning, Team Building, Analysis, Workforce Management, Business Analysis, Account Management, Customer Experience, Visio, Business Process..., Access, Sales Operations, Performance Management, Change Management, CRM, Salesforce.com, Budgets
Education
Baker University 2005 — 2007
Bachelor of Science, Management
Butler County Community College 2002 — 2004
Associate of Arts
First Data Corporation February 2012 - Present
Mid-America Council, BSA April 2009 - March 2014
First Data Corporation January 2010 - February 2012
First Data Corporation September 2009 - January 2010
First Data Corporation August 2002 - September 2009
First Data Corporation February 2002 - August 2002
First Data Corporation February 2000 - February 2002
First Data Corporation June 1998 - February 2000
Convergys 1996 - 1998
ITI Marketing Services 1991 - 1996
Skills
Call Center, Product Management, Leadership, Cross-functional Team..., Vendor Management, Relationship Management, Account Management, Process Improvement, Business Analysis, Credit Cards, Management, Budgets, Program Management, Outsourcing, Call Centers, Risk Management, Financial Services, Customer Experience, Payment Card Processing, Business Process..., Customer Satisfaction, Analysis, SDLC, IVR, Customer Self Service, Business Strategy, Client Development, Client Liaison, Telephony, SIP, Unified Communications, Strategy, CRM, Salesforce.com, Strategic Partnerships, Executive Management, Analytics, Customer Retention, Mobile Payments, SaaS, Professional Services, Solution Selling, Business Development
Education
University of Nebraska at Omaha 1993 — 1998
B.S. Business Administration, Accounting
Global Transaction Services Group January 2012 - March 2014
iSecureTrac April 2008 - November 2011
GiftCertificates.com 2007 - 2008
ITI Marketing Services 1991 - 1998
Skills
Team Building, Call Centers, Customer Experience, Account Management, Process Improvement, Business Development, Vendor Management, Operations Management, Program Management, Customer Service, Management, Strategic Planning, Security, Customer Acquisition, Sales, Leadership, Sales Management, New Business Development, Microsoft Office, Training, Executive Management, Direct Marketing, Budgets, Business Analysis, Product Management, Lead Generation, Customer Retention, Team Leadership, Call Center, Strategy, Project Management, CRM, Strategic Partnerships, Contract Negotiation
Education
Iowa State University
Pertinax, Inc January 2010 - Present
FutureCall 1998 - 2004
ITI Marketing Services 1996 - 1998
Skills
Account Management, Lead Generation, Vendor Management, Team Building, Customer Experience, Merchant Services, Business Development, Call Center, Call Center Development, Management, Telemarketing, Call Centers, Workforce Management, Sales Management, Microsoft Word, Business Analysis, CRM, Web Applications, Strategic Planning, New Business Development, Microsoft Excel, Financial Reporting, Recruiting, BPO, Contact Centers, Customer Service, Marketing, Process Improvement, Sales, Cold Calling, Credit Cards, Salesforce.com, Customer Satisfaction, Training, Team Leadership, Performance Management
Education
Bellevue University
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Southwestern Michigan College
Southwestern Michigan College
Ubiquity Global Services March 2015 - Present
Ubiquity Global Services Inc. May 2014 - Present
Oriental Trading Company May 2013 - February 2014
Hayneedle June 2012 - January 2013
Vertrue Inc July 2002 - June 2012
Vertrue Inc April 1997 - July 2002
ITI Marketing Services October 1993 - April 1997
ITI Marketing Services October 1991 - October 1993
Skills
Call Center, Customer Experience, Avaya, Vendor Management, Customer Satisfaction, Inbound Marketing, Call Center Development, Team Building, Telecommunications, Workforce Management, Account Management, Call Centers, Coaching, Contact Centers, Cross-functional Team..., Employee Training, Forecasting, Hiring, Human Resources, Lead Generation, Leadership, Management, Offshoring, Operations Management, Outsourcing, Performance Management, Process Improvement, Program Management, Quality Assurance, Recruiting, Sales, Sales Management, Salesforce.com, Team Leadership, Telemarketing, Training
Education
University of Nebraska at Omaha 1988 — 1994
College of Education, Unknown
CHI Health October 2014 - Present
Alegent Creighton Health April 2013 - Present
Alegent Health March 2009 - Present
Alegent Health October 2007 - March 2009
Alegent Health Bergan Mercy Medical Center October 1997 - October 2007
ITI Marketing Services January 1986 - August 1997
Wats Marketing Outbound January 1982 - January 1986
Skills
Human Resources, Organizational..., Leadership, Training, Leadership Development, Healthcare, Employee Relations, Labor Relations, Benefits Administration, Management, Team Building, Payroll, Employee Engagement, Onboarding, Hospitals, Employee Benefits, Strategy, Applicant Tracking..., Talent Management, Organizational..., Deferred Compensation, Workforce Planning, Recruiting, Performance Management, Employment Law, College Recruiting, Workers Compensation, Culture Change, Building Relationships, Corporate Communications, Recruitment Advertising, Multi-site Team..., People Strategy, Change..., Trusted Advisor, Business Ally, Training and Development, Payroll and Compensation, Work Force Planning, Operational Executor, Building HR, Education..., Project Management, Process Management, Community Service, Multimedia, Advisory Boards, Mergers & Acquisitions, Business Strategy, Safety Committee, Faith-based
Education
South Dakota State University 1976 — 1980
BS, Consumer and Family Science
Beacon Building Services May 1999 - Present
ITI Marketing Services,, Inc. December 1987 - March 1999
ITI Marketing Services January 1996 - January 1999
ITI Marketing Services January 1987 - January 1988
City of Fremont January 1981 - January 1986
Skills
Contract Negotiation, Private Investigations, Security Management, CCTV, Operations Management, Facilities Management, Budgets, Corporate Security, Access Control, Emergency Management, Sales Management, Negotiation, Investigation, Process Improvement, Security
Education
University of Nebraska at Omaha 1976 — 1991
BS, Criminal Justice
University of Nebraska at Omaha
Bachelor of Science (B.S.), Criminal Justice
University of Nebraska at Omaha
B.S, Criminal Justice
TSYS Merchant Solutions February 2011 - Present
NEWARK ELECTRONICS May 2002 - January 2011
NEWARK ELECTRONICS December 1997 - April 2002
Newark Electronics May 1995 - November 1997
ITI MARKETING SERVICES May 1990 - April 1995
Education
Nebraska College of Business 1985 — 1987
Associate, Business Management
University of Kansas 1983 — 1985