itSMF USA
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itSMF USA Employees
Employee
Years
Job
Industry
Andy Atencio Andy Atencio's itSMF USA Experience September 2006 - September 2009
Job
Industry Information Technology and Services
Experience
City of Greenwood Village November 2001 - Present
Personality @ltitude March 2011 - Present
itSMF USA September 2006 - September 2009
Information Management Research (IMR) October 2000 - November 2001
MediaOne November 1998 - October 2000
RUST Environment & Infrastructure November 1995 - November 1998
RUST Environment & Infrastructure July 1992 - November 1995
RUST Environment & Infrastructure, FKA Applied Environmental October 1991 - July 1992
PRC Environmental Management, Inc. May 1990 - October 1991
Skills
IT Service Management, ITIL, Strategic Planning, Organizational Change, Team Building, Personality Assessment, Organizational..., Process Improvement, Team Leadership, Coaching, Mentoring, Change Management, Leadership, IT Management, Project Planning, Governance, Program Management, Vendor Management, Training, IT Operations, Management, Project Management, Integration, IT Strategy, Business Process..., Business Analysis, Information Technology, Project Portfolio..., Outsourcing, PMP, Cloud Computing, Enterprise Architecture, SDLC, Service Delivery, Service Management, Data Center, PMO, Security, Incident Management, Enterprise Software, SaaS, Strategy, Infrastructure, Disaster Recovery
Education
Capella University 2002 — 2004
MS Psychology, Industrial/Organizational Behavior
University of Colorado Denver
Practitioner Certificate, Project Management
University of Phoenix 1993 — 1996
BS Business Information Systems, Technology
Phoenix Institute of Technology 1986 — 1987
AAS, Computer Aided Architectural Design
Canon City High School 1980 — 1983
City of Greenwood Village November 2001 - Present
Personality @ltitude March 2011 - Present
itSMF USA September 2006 - September 2009
Information Management Research (IMR) October 2000 - November 2001
MediaOne November 1998 - October 2000
RUST Environment & Infrastructure November 1995 - November 1998
RUST Environment & Infrastructure July 1992 - November 1995
RUST Environment & Infrastructure, FKA Applied Environmental October 1991 - July 1992
PRC Environmental Management, Inc. May 1990 - October 1991
Skills
IT Service Management, ITIL, Strategic Planning, Organizational Change, Team Building, Personality Assessment, Organizational..., Process Improvement, Team Leadership, Coaching, Mentoring, Change Management, Leadership, IT Management, Project Planning, Governance, Program Management, Vendor Management, Training, IT Operations, Management, Project Management, Integration, IT Strategy, Business Process..., Business Analysis, Information Technology, Project Portfolio..., Outsourcing, PMP, Cloud Computing, Enterprise Architecture, SDLC, Service Delivery, Service Management, Data Center, PMO, Security, Incident Management, Enterprise Software, SaaS, Strategy, Infrastructure, Disaster Recovery
Education
Capella University 2002 — 2004
MS Psychology, Industrial/Organizational Behavior
University of Colorado Denver
Practitioner Certificate, Project Management
University of Phoenix 1993 — 1996
BS Business Information Systems, Technology
Phoenix Institute of Technology 1986 — 1987
AAS, Computer Aided Architectural Design
Canon City High School 1980 — 1983
Sharon Lobo Sharon Lobo's itSMF USA Experience May 2014 - May 2015
Job Business Process Analyst at ZS Associates
Industry Management Consulting
Experience
ZS Associates July 2015 - Present
Indiana University Kelley School of Business January 2015 - May 2015
Women Empowering Success in Technology(WESiT) May 2014 - May 2015
itSMF USA May 2014 - May 2015
Cook Medical January 2014 - December 2014
Pinnacle School February 2014 - February 2014
Infosys February 2012 - February 2013
Infosys October 2011 - February 2012
Skills
Business Intelligence, Case Analysis, Data Analysis, Oracle, SQL, Java, Requirements Analysis, IT Strategy, Team Leadership, Project Management, Dashboarding, Problem Solving, Data Visualization, Data Warehousing, Information Technology, Visio, Tableau, Testing, Professional Mentoring, PL/SQL, C++, Core Java, Strategic Planning, Eclipse, Test Planning, COBOL, Matlab, XML, Microsoft SQL Server, DB2, Regression Testing, Test Automation, JavaScript, ETL, SDLC
Education
Indiana University - Kelley School of Business 2013 — 2015
Masters of Science (M.S) in Information Systems, Management Information Systems, Business Intelligence
Kelley Executive Partners- Kelley School of Business 2013 — 2013
Foundation in Business
Don Bosco Institute of Technology,Mumbai,India 2007 — 2011
Bachelor of Engineering (BE), Computer Engineering, 3.75/4.0
St. Xavier's College 2005 — 2007
Higher Secondary Certificate
St.John the Evangelist High School,Mumbai
Secondary School Certificate
ZS Associates July 2015 - Present
Indiana University Kelley School of Business January 2015 - May 2015
Women Empowering Success in Technology(WESiT) May 2014 - May 2015
itSMF USA May 2014 - May 2015
Cook Medical January 2014 - December 2014
Pinnacle School February 2014 - February 2014
Infosys February 2012 - February 2013
Infosys October 2011 - February 2012
Skills
Business Intelligence, Case Analysis, Data Analysis, Oracle, SQL, Java, Requirements Analysis, IT Strategy, Team Leadership, Project Management, Dashboarding, Problem Solving, Data Visualization, Data Warehousing, Information Technology, Visio, Tableau, Testing, Professional Mentoring, PL/SQL, C++, Core Java, Strategic Planning, Eclipse, Test Planning, COBOL, Matlab, XML, Microsoft SQL Server, DB2, Regression Testing, Test Automation, JavaScript, ETL, SDLC
Education
Indiana University - Kelley School of Business 2013 — 2015
Masters of Science (M.S) in Information Systems, Management Information Systems, Business Intelligence
Kelley Executive Partners- Kelley School of Business 2013 — 2013
Foundation in Business
Don Bosco Institute of Technology,Mumbai,India 2007 — 2011
Bachelor of Engineering (BE), Computer Engineering, 3.75/4.0
St. Xavier's College 2005 — 2007
Higher Secondary Certificate
St.John the Evangelist High School,Mumbai
Secondary School Certificate
Carlos Casanova Carlos Casanova's itSMF USA Experience June 2010 - March 2013
Job Author, Solutions Architect & Organizational Change Executive Advisor
Industry Information Technology and Services
Experience
K2 Solutions Group Inc. November 2008 - Present
University of Massachusetts Dartmouth February 2011 - Present
itSMF USA June 2010 - March 2013
itSMF USA March 2012 - January 2013
itSMF USA January 2009 - March 2012
MetLife November 2007 - November 2008
MetLife August 2003 - November 2007
MetLife August 2003 - January 2006
MetLife May 2000 - August 2003
MetLife April 1999 - May 2000
Skills
ITIL, IT Service Management, Enterprise Architecture, IT Strategy, Service Delivery, Business Process..., Business Process, Process Improvement, Service Management, Configuration Management, Business Intelligence, Integration, IT Management, Governance, Incident Management, SDLC, Business Continuity, IT Operations, Business Analysis, Change Management, Management Consulting, Service Desk, Disaster Recovery, Business Transformation, Solution Architecture, Risk Management, Security, Software Engineering, Public Speaking, Data Center, Process Engineering, Process Management, Business Alignment, IT Transformation, Operations Management, Published Author, Organizational..., Executive Management, Leadership, IT Governance, Organizational Change, National Speaker, Solution Design, Business Management, Mentoring, Knowledge Management, Business Process Design, Process Development, Professional Services, Strategy
Education
Bryant University 2008 — 2017
MBA, Organizational Management & Entrepreneurship
University of Massachusetts Dartmouth 1986 — 1990
BSEET, Electrical Engineering
K2 Solutions Group Inc. November 2008 - Present
University of Massachusetts Dartmouth February 2011 - Present
itSMF USA June 2010 - March 2013
itSMF USA March 2012 - January 2013
itSMF USA January 2009 - March 2012
MetLife November 2007 - November 2008
MetLife August 2003 - November 2007
MetLife August 2003 - January 2006
MetLife May 2000 - August 2003
MetLife April 1999 - May 2000
Skills
ITIL, IT Service Management, Enterprise Architecture, IT Strategy, Service Delivery, Business Process..., Business Process, Process Improvement, Service Management, Configuration Management, Business Intelligence, Integration, IT Management, Governance, Incident Management, SDLC, Business Continuity, IT Operations, Business Analysis, Change Management, Management Consulting, Service Desk, Disaster Recovery, Business Transformation, Solution Architecture, Risk Management, Security, Software Engineering, Public Speaking, Data Center, Process Engineering, Process Management, Business Alignment, IT Transformation, Operations Management, Published Author, Organizational..., Executive Management, Leadership, IT Governance, Organizational Change, National Speaker, Solution Design, Business Management, Mentoring, Knowledge Management, Business Process Design, Process Development, Professional Services, Strategy
Education
Bryant University 2008 — 2017
MBA, Organizational Management & Entrepreneurship
University of Massachusetts Dartmouth 1986 — 1990
BSEET, Electrical Engineering
Sue Conger Sue Conger's itSMF USA Experience 2005 - 2012
Job Professor, University of Dallas, Visiting Professor, Rhodes U, UNISA, and Erskine Scholar at U of Canterbury
Industry Education Management
Experience
University of Dallas August 2001 - Present
Rhodes Univeristy 2010 - June 2014
University of Dallas 2001 - 2013
itSMF USA 2005 - 2012
AIS 1990 - 2010
Sewell Automotive Companies 1999 - 2001
Baruch College 1990 - 1991
Skills
Management Consulting, IT Service Management, ITIL, Governance, Program Management, Management, Research, Project Planning, Knowledge Management, Organizational..., E-Learning, IT Management, SAS, System Deployment, Databases, Higher Education, Information Technology, Enterprise Architecture, Strategy, Project Management, Business Process..., Teaching, IT Strategy, Vendor Management, Business Analysis, Leadership, Process Improvement, Data Analysis, Analysis, Consulting, Visio, Integration, PMP, Change Management, Business Process, Security, Team Leadership, Training, Leadership Development, Strategic Planning, SDLC
Education
New York University 1982 — 1988
Ph. D., Management Information Systems
Rutgers, The State University of New Jersey-Newark 1974 — 1976
MBA, Cost Accounting & Finance
The Ohio State University 1965 — 1970
BS, Psychology, Criminology, Social Work
University of Dallas August 2001 - Present
Rhodes Univeristy 2010 - June 2014
University of Dallas 2001 - 2013
itSMF USA 2005 - 2012
AIS 1990 - 2010
Sewell Automotive Companies 1999 - 2001
Baruch College 1990 - 1991
Skills
Management Consulting, IT Service Management, ITIL, Governance, Program Management, Management, Research, Project Planning, Knowledge Management, Organizational..., E-Learning, IT Management, SAS, System Deployment, Databases, Higher Education, Information Technology, Enterprise Architecture, Strategy, Project Management, Business Process..., Teaching, IT Strategy, Vendor Management, Business Analysis, Leadership, Process Improvement, Data Analysis, Analysis, Consulting, Visio, Integration, PMP, Change Management, Business Process, Security, Team Leadership, Training, Leadership Development, Strategic Planning, SDLC
Education
New York University 1982 — 1988
Ph. D., Management Information Systems
Rutgers, The State University of New Jersey-Newark 1974 — 1976
MBA, Cost Accounting & Finance
The Ohio State University 1965 — 1970
BS, Psychology, Criminology, Social Work
Harshita Agarwal's itSMF USA Experience May 2013 - May 2014
Job Technology Consultant at Deloitte Consulting
Industry Management Consulting
Experience
Deloitte Consulting July 2014 - Present
itSMF USA May 2013 - May 2014
Cook Group Inc. January 2013 - December 2013
CareerScribe March 2013 - August 2013
Broadcom June 2011 - June 2012
Samsung India Software Operations June 2010 - September 2010
Skills
SQL, C, Unix, Java, C++, J2ME, Perl, Linux, Visio, Visual Basic, Databases, ETL, Data Warehousing, Data Analytics, Performance Dashboards, IBM SPSS, Business Objects, SAS, Tableau, IT Project & Program..., Domo, Informatica, Microsoft Excel, Data Mining, Microsoft Office, Business Intelligence, Data Analysis, Python
Education
Indiana University - Kelley School of Business 2012 — 2014
Master of Science (M.S.), Information Systems, 3.46
PES University 2007 — 2011
Bachelor of Engineering (B.E.), Computer Science, 3.83
Mahadevi Birla Girls' Higher Secondary School 1993 — 2007
Deloitte Consulting July 2014 - Present
itSMF USA May 2013 - May 2014
Cook Group Inc. January 2013 - December 2013
CareerScribe March 2013 - August 2013
Broadcom June 2011 - June 2012
Samsung India Software Operations June 2010 - September 2010
Skills
SQL, C, Unix, Java, C++, J2ME, Perl, Linux, Visio, Visual Basic, Databases, ETL, Data Warehousing, Data Analytics, Performance Dashboards, IBM SPSS, Business Objects, SAS, Tableau, IT Project & Program..., Domo, Informatica, Microsoft Excel, Data Mining, Microsoft Office, Business Intelligence, Data Analysis, Python
Education
Indiana University - Kelley School of Business 2012 — 2014
Master of Science (M.S.), Information Systems, 3.46
PES University 2007 — 2011
Bachelor of Engineering (B.E.), Computer Science, 3.83
Mahadevi Birla Girls' Higher Secondary School 1993 — 2007
Kevin Harger Jones Kevin Harger Jones's itSMF USA Experience 2008 - December 2010
Job ITSM Solution Architect at Unisys
Industry Information Technology and Services
Experience
Unisys January 2014 - Present
Microsoft July 2013 - November 2013
Microsoft September 2010 - July 2013
itSMF USA 2008 - December 2010
MiTECH (Migration Technologies) January 2009 - September 2010
KHJ Consulting, LLC December 1997 - September 2010
Global Knowledge (KHJ Consulting, LLC) March 2007 - July 2009
DMDC (Defense Manpower Data Center) (KHJ Consulting, LLC) January 2008 - January 2009
Safeway, Inc (KHJ Consulting, LLC) July 2006 - September 2006
Kaiser Permanente (KHJ Consulting, LLC) June 2005 - July 2006
Skills
ITIL, ISO 20000, MOF, ISO 27001, IT Risk, IT Service Management, IT Strategy, IT Management, Public Speaking, Trainers, Technical Trainers, Information Technology, PMP, Cloud Computing, Project Management, Service Delivery, Solution Architecture, Data Center, Enterprise Architecture, Presentations, Integration, Disaster Recovery, Governance, Microsoft Technologies, SDLC, Infrastructure, Process Engineering, Business Intelligence, Requirements Analysis, SaaS, Process Improvement, Software Documentation, Business Process, SOA, Management, Strategy, Leadership, Pre-sales, Management Consulting, Release Management, Change Management, Vendor Management, Software Project..., Service Management, Consulting, IT Operations, Project Planning, Professional Services, Service Desk, Leading Organizational...
Education
Thunderbird School of Global Management 1985 — 1986
MIM: Masters of International Management, Marketing
Texas Christian University 1980 — 1984
Bachelor's degree, Marketing + History
Shawnee Mission East High School 1977 — 1980
General Diploma
Unisys January 2014 - Present
Microsoft July 2013 - November 2013
Microsoft September 2010 - July 2013
itSMF USA 2008 - December 2010
MiTECH (Migration Technologies) January 2009 - September 2010
KHJ Consulting, LLC December 1997 - September 2010
Global Knowledge (KHJ Consulting, LLC) March 2007 - July 2009
DMDC (Defense Manpower Data Center) (KHJ Consulting, LLC) January 2008 - January 2009
Safeway, Inc (KHJ Consulting, LLC) July 2006 - September 2006
Kaiser Permanente (KHJ Consulting, LLC) June 2005 - July 2006
Skills
ITIL, ISO 20000, MOF, ISO 27001, IT Risk, IT Service Management, IT Strategy, IT Management, Public Speaking, Trainers, Technical Trainers, Information Technology, PMP, Cloud Computing, Project Management, Service Delivery, Solution Architecture, Data Center, Enterprise Architecture, Presentations, Integration, Disaster Recovery, Governance, Microsoft Technologies, SDLC, Infrastructure, Process Engineering, Business Intelligence, Requirements Analysis, SaaS, Process Improvement, Software Documentation, Business Process, SOA, Management, Strategy, Leadership, Pre-sales, Management Consulting, Release Management, Change Management, Vendor Management, Software Project..., Service Management, Consulting, IT Operations, Project Planning, Professional Services, Service Desk, Leading Organizational...
Education
Thunderbird School of Global Management 1985 — 1986
MIM: Masters of International Management, Marketing
Texas Christian University 1980 — 1984
Bachelor's degree, Marketing + History
Shawnee Mission East High School 1977 — 1980
General Diploma
R. Tim Reitzell R. Tim Reitzell's itSMF USA Experience 2001 - January 2010
Job President, Owner at ForJenn Environmental, LLC
Industry Environmental Services
Experience
ForJenn Environmental, LLC October 2013 - Present
iBridge Solutions September 2012 - October 2013
Greenfield Environmental,Inc. June 2012 - September 2013
Fulcrum Consulting LLC November 2011 - June 2012
IBM Global Services February 2005 - November 2011
itSMF USA 2001 - January 2010
ZellCom Group, LLC March 2003 - February 2005
Alternative Resources Corporation June 1997 - February 2003
Washington University in St. Louis October 1993 - June 1997
Daugherty Business Solutions January 1991 - October 1993
Skills
IT Service Management, Project Planning, Program Management, IT Management, SDLC, PMP, ISO 20000, ITIL, Service Management, COBIT, Project Management, Service Improvement, Emissions Inventory..., NESHAP, Area Source Standards, Tier II Reporting, Data Center, Consulting, Management, IT Strategy, Business Process
Education
Eastern Illinois University 1980 — 1983
Bachelor of Arts, Mass Communications
Naval Avionics 1984 — 1988
Certification, Electrical Maintenance on Naval Aircraft
Control Data Institute 1988 — 1989
Certification, C Programming
ForJenn Environmental, LLC October 2013 - Present
iBridge Solutions September 2012 - October 2013
Greenfield Environmental,Inc. June 2012 - September 2013
Fulcrum Consulting LLC November 2011 - June 2012
IBM Global Services February 2005 - November 2011
itSMF USA 2001 - January 2010
ZellCom Group, LLC March 2003 - February 2005
Alternative Resources Corporation June 1997 - February 2003
Washington University in St. Louis October 1993 - June 1997
Daugherty Business Solutions January 1991 - October 1993
Skills
IT Service Management, Project Planning, Program Management, IT Management, SDLC, PMP, ISO 20000, ITIL, Service Management, COBIT, Project Management, Service Improvement, Emissions Inventory..., NESHAP, Area Source Standards, Tier II Reporting, Data Center, Consulting, Management, IT Strategy, Business Process
Education
Eastern Illinois University 1980 — 1983
Bachelor of Arts, Mass Communications
Naval Avionics 1984 — 1988
Certification, Electrical Maintenance on Naval Aircraft
Control Data Institute 1988 — 1989
Certification, C Programming
Brandi Burnett Brandi Burnett's itSMF USA Experience 2002 - 2008
Job Division Director, Business Development for CrossSector and International, Tier 1 Defense Contractor
Industry Information Technology and Services
Experience
Tier 1 Defense Contractor April 2014 - Present
Tier 1 Defense Contractor April 2009 - April 2014
Tier 1 Defense Contractor May 2008 - April 2009
Tier 1 Defense Contractor November 2006 - June 2008
itSMF USA 2002 - 2008
APC 2005 - 2006
APC by Schneider Electric 2005 - 2006
Oakwood Systems Group 2004 - 2005
First Banks, Inc. 1999 - 2002
Skills
Earned Value Management, Enterprise Software, IT Management, IT Strategy, Infrastructure, Integration, Management, Military, Networking, Process Improvement, Program Management, Requirements Analysis, Security, Systems Engineering
Education
The London School of Economics and Political Science (LSE) 2010 — 2010
Strategic Business Valuation
Webster University 1999 — 2000
BS, Computer Science
Southeast Missouri State University 1992 — 1996
Bachelor of Science (B.S.), Sports Medicine and Fitness
Tier 1 Defense Contractor April 2014 - Present
Tier 1 Defense Contractor April 2009 - April 2014
Tier 1 Defense Contractor May 2008 - April 2009
Tier 1 Defense Contractor November 2006 - June 2008
itSMF USA 2002 - 2008
APC 2005 - 2006
APC by Schneider Electric 2005 - 2006
Oakwood Systems Group 2004 - 2005
First Banks, Inc. 1999 - 2002
Skills
Earned Value Management, Enterprise Software, IT Management, IT Strategy, Infrastructure, Integration, Management, Military, Networking, Process Improvement, Program Management, Requirements Analysis, Security, Systems Engineering
Education
The London School of Economics and Political Science (LSE) 2010 — 2010
Strategic Business Valuation
Webster University 1999 — 2000
BS, Computer Science
Southeast Missouri State University 1992 — 1996
Bachelor of Science (B.S.), Sports Medicine and Fitness
Joann Lewis, PMP Joann Lewis, PMP's itSMF USA Experience January 2015 - Present
Job Director, Project Management at Teach for America
Industry Information Technology and Services
Experience
itSMF USA January 2015 - Present
Teach for America September 2012 - Present
Thomson Reuters April 1999 - Present
Thomson Reuters April 1999 - Present
Thomson Reuters April 1999 - September 2012
Thomson Reuters April 1999 - September 2012
Thomson Reuters April 1999 - September 2012
Thomson Reuters January 2012 - August 2012
Skills
Ability to produce..., Outstanding..., Demonstrated ability..., Windows Server, Servers, Troubleshooting, Problem Solving, Virtualization, VMware, ITIL, Communication, Networking, Technical Support, Data Center, Testing, Disaster Recovery, Solaris, Program Management, IT Service Management, Infrastructure, Security, Active Directory, Databases, Project Management, Vendor Management, Quality Assurance, Management, Change Management, IT Management, SDLC, Business Analysis, Strategy, IT Strategy, Requirements Analysis, Leadership
Education
Brooklyn Tech
Queens College
Bachelor of Science (BS), Computer Science
SUNY Stony Brook
itSMF USA January 2015 - Present
Teach for America September 2012 - Present
Thomson Reuters April 1999 - Present
Thomson Reuters April 1999 - Present
Thomson Reuters April 1999 - September 2012
Thomson Reuters April 1999 - September 2012
Thomson Reuters April 1999 - September 2012
Thomson Reuters January 2012 - August 2012
Skills
Ability to produce..., Outstanding..., Demonstrated ability..., Windows Server, Servers, Troubleshooting, Problem Solving, Virtualization, VMware, ITIL, Communication, Networking, Technical Support, Data Center, Testing, Disaster Recovery, Solaris, Program Management, IT Service Management, Infrastructure, Security, Active Directory, Databases, Project Management, Vendor Management, Quality Assurance, Management, Change Management, IT Management, SDLC, Business Analysis, Strategy, IT Strategy, Requirements Analysis, Leadership
Education
Brooklyn Tech
Queens College
Bachelor of Science (BS), Computer Science
SUNY Stony Brook
Kristopher Nelson's itSMF USA Experience 2003 - 2005
Job General Manager Midwest at AVIO Consulting
Industry Information Technology and Services
Experience
AVIO Consulting October 2013 - Present
Thomson Reuters May 2012 - October 2013
Thomson Reuters September 2005 - June 2012
Mobile Photo Booth, LLC 2005 - 2011
itSMF USA 2003 - 2005
U.S. Bank 1999 - 2005
Pricewaterhousecoopers 1998 - 1999
Skills
Agile Methodologies, Vendor Management, Software Development, Business Process..., Team Leadership, Strategy, Leadership, Process Improvement, Software Project..., Business Process..., Enterprise Architecture, Management, BPMN, IT Service Management, Business Analysis, Business Process, Project Management, Change Management, SDLC, Integration, ITIL, IT Strategy, IT Management, Java Application..., Software Development..., PMO, Service Operations, Global Management, IT Operations, Collaboration, Java
Education
University of Minnesota - Carlson School of Management 2001 — 2003
MBA, Finance
University of Minnesota-Morris 1993 — 1997
BA, Computer Science, Business Mgmt
AVIO Consulting October 2013 - Present
Thomson Reuters May 2012 - October 2013
Thomson Reuters September 2005 - June 2012
Mobile Photo Booth, LLC 2005 - 2011
itSMF USA 2003 - 2005
U.S. Bank 1999 - 2005
Pricewaterhousecoopers 1998 - 1999
Skills
Agile Methodologies, Vendor Management, Software Development, Business Process..., Team Leadership, Strategy, Leadership, Process Improvement, Software Project..., Business Process..., Enterprise Architecture, Management, BPMN, IT Service Management, Business Analysis, Business Process, Project Management, Change Management, SDLC, Integration, ITIL, IT Strategy, IT Management, Java Application..., Software Development..., PMO, Service Operations, Global Management, IT Operations, Collaboration, Java
Education
University of Minnesota - Carlson School of Management 2001 — 2003
MBA, Finance
University of Minnesota-Morris 1993 — 1997
BA, Computer Science, Business Mgmt
John Rowe, CBCP,ITIL Expert, ISO 20000 John Rowe, CBCP,ITIL Expert, ISO 20000's itSMF USA Experience April 2011 - June 2011
Job Consultant Service Excellence at Accenture Technology Solutions
Industry Financial Services
Experience
Accenture Technology Solutions May 2011 - Present
itSMF USA April 2011 - June 2011
CitiGroup February 2007 - May 2011
Association of Contingency Planners North Texas (Dallas) January 2010 - December 2010
Dale Carnegie January 2007 - December 2008
ClubCorp August 2005 - December 2006
USAA - Life Insurance February 2003 - January 2005
Dynamicsoft August 2000 - August 2002
Allied Riser Communications October 1999 - August 2000
PriceWaterhouse Coopers January 1999 - October 1999
Skills
ITIL, Solution Design, Disaster Recovery, Security, Process Improvement, Risk Management, Planning, Change Management, Program Management, Team Building, Data Center, Compliance, Business Analysis, Strategic Planning, Process Engineering, Business Continuity, Vendor Management, Six Sigma, Testing, Policy, SOX, Customer Service, Operations Management, Incident Management, Visio, IT Service Management, Business Process, Documentation, Project Planning
Education
University of Baltimore 1987 — 1989
Bachelor of Arts, Corporate Communications & Marketing
Catonsville Community College 1983 — 1985
AA, Outdoor Recreation & Leadership
The University of Dallas
Master's, IT Service Management
Mount Saint Joseph Highschool
Mount Saint Joseph Highschool
Accenture Technology Solutions May 2011 - Present
itSMF USA April 2011 - June 2011
CitiGroup February 2007 - May 2011
Association of Contingency Planners North Texas (Dallas) January 2010 - December 2010
Dale Carnegie January 2007 - December 2008
ClubCorp August 2005 - December 2006
USAA - Life Insurance February 2003 - January 2005
Dynamicsoft August 2000 - August 2002
Allied Riser Communications October 1999 - August 2000
PriceWaterhouse Coopers January 1999 - October 1999
Skills
ITIL, Solution Design, Disaster Recovery, Security, Process Improvement, Risk Management, Planning, Change Management, Program Management, Team Building, Data Center, Compliance, Business Analysis, Strategic Planning, Process Engineering, Business Continuity, Vendor Management, Six Sigma, Testing, Policy, SOX, Customer Service, Operations Management, Incident Management, Visio, IT Service Management, Business Process, Documentation, Project Planning
Education
University of Baltimore 1987 — 1989
Bachelor of Arts, Corporate Communications & Marketing
Catonsville Community College 1983 — 1985
AA, Outdoor Recreation & Leadership
The University of Dallas
Master's, IT Service Management
Mount Saint Joseph Highschool
Mount Saint Joseph Highschool
Laurie Steele Laurie Steele's itSMF USA Experience 2007 - September 2010
Job Senior Vice President at Burns Marketing
Industry Marketing and Advertising
Experience
Burns Marketing 1987 - Present
University of Colorado Health January 2012 - Present
Poudre Valley Health System May 2005 - Present
Hewlett-Packard 1986 - Present
itSMF USA 2007 - September 2010
Poudre Valley Health System 2002 - 2010
Health District of North Larimer County 2000 - 2008
Colorado State University 1979 - 1983
Skills
Engagement Marketing, Event Management, Digital Marketing, Direct Marketing, B2B Marketing Strategy, Internet Strategy, Mobile Marketing, Mobile Technology, Social Media Marketing, Marketing Strategy, Advertising, CRM, Leadership, Marketing Communications, Integrated Marketing, Marketing, Program Management, Product Marketing, B2B Marketing, Strategic Partnerships, Strategy, Online Marketing, Lead Generation, Email Marketing, Online Advertising, Brand Development, Public Relations, Business Development, Start-ups, E-commerce, Social Media, Project Planning, Entrepreneurship, Digital Media, Market Research, Marketing Management, Multi-channel Marketing, Salesforce.com
Education
Colorado State University 1979 — 1983
Bachelor of Science (B.S.), Business/Marketing
Wasson high school 1976 — 1979
Burns Marketing 1987 - Present
University of Colorado Health January 2012 - Present
Poudre Valley Health System May 2005 - Present
Hewlett-Packard 1986 - Present
itSMF USA 2007 - September 2010
Poudre Valley Health System 2002 - 2010
Health District of North Larimer County 2000 - 2008
Colorado State University 1979 - 1983
Skills
Engagement Marketing, Event Management, Digital Marketing, Direct Marketing, B2B Marketing Strategy, Internet Strategy, Mobile Marketing, Mobile Technology, Social Media Marketing, Marketing Strategy, Advertising, CRM, Leadership, Marketing Communications, Integrated Marketing, Marketing, Program Management, Product Marketing, B2B Marketing, Strategic Partnerships, Strategy, Online Marketing, Lead Generation, Email Marketing, Online Advertising, Brand Development, Public Relations, Business Development, Start-ups, E-commerce, Social Media, Project Planning, Entrepreneurship, Digital Media, Market Research, Marketing Management, Multi-channel Marketing, Salesforce.com
Education
Colorado State University 1979 — 1983
Bachelor of Science (B.S.), Business/Marketing
Wasson high school 1976 — 1979
Tanisha E. Lockett Tanisha E. Lockett's itSMF USA Experience September 2007 - Present
Job Chief Operating Officer, RTH Solutions, LLC
Industry Information Technology and Services
Experience
itSMF USA September 2007 - Present
RTH Solutions LLC October 2006 - Present
ActioNet, Inc. February 2012 - July 2014
Dimension Data October 2011 - May 2012
ActioNet, Inc. April 2011 - February 2012
ITSolutions April 2010 - March 2011
Maryland Department of Transportation December 2008 - April 2010
Social & Scientific Systems May 2007 - December 2008
MedImmune September 2004 - May 2007
OPTIMUS Corp September 2003 - September 2004
Skills
Quality Auditing, Quality Management, ITIL, IT Service Management, Performance Management, Process Engineering, Process Improvement, People Management, Cross-functional Team..., MS Project, Project Coordination, Project Implementation, Management, Service Delivery, Service Management, Project Management, Integration, Team Leadership, Change Management, Operations Management, Six Sigma, Help Desk Implementation, IT Management, Green Belt, Yellow Belt, Service Desk Management, Customer Service, Reporting & Analysis, Requirements Analysis, Program Management, TIPA Assessor, Process Assessment, CRM, IT Strategy, PMP, Software Documentation, Training, Vendor Management, SDLC, Incident Management, Project Planning, PMO, Business Process..., Project Portfolio..., Business Process, Information Technology, IT Operations, Software Development, Disaster Recovery, Leadership
Education
Liberty University 2012 — 2016
Bachelor's Degree
Montgomery Community Television 2006 — 2010
Certification
Learning Tree 2008 — 2008
Certification
Learning Tree 2007 — 2007
Certification
Quint Wellington Redwood 2006 — 2006
Certification
Omega Studios' School of Applied Recording Arts and Sciences 2004 — 2005
Certification
STI Knowledge 1999 — 1999
Certification
Midlands Technical College 1994 — 1997
Associates
Midlands Technical College 1992 — 1994
Associates
itSMF USA September 2007 - Present
RTH Solutions LLC October 2006 - Present
ActioNet, Inc. February 2012 - July 2014
Dimension Data October 2011 - May 2012
ActioNet, Inc. April 2011 - February 2012
ITSolutions April 2010 - March 2011
Maryland Department of Transportation December 2008 - April 2010
Social & Scientific Systems May 2007 - December 2008
MedImmune September 2004 - May 2007
OPTIMUS Corp September 2003 - September 2004
Skills
Quality Auditing, Quality Management, ITIL, IT Service Management, Performance Management, Process Engineering, Process Improvement, People Management, Cross-functional Team..., MS Project, Project Coordination, Project Implementation, Management, Service Delivery, Service Management, Project Management, Integration, Team Leadership, Change Management, Operations Management, Six Sigma, Help Desk Implementation, IT Management, Green Belt, Yellow Belt, Service Desk Management, Customer Service, Reporting & Analysis, Requirements Analysis, Program Management, TIPA Assessor, Process Assessment, CRM, IT Strategy, PMP, Software Documentation, Training, Vendor Management, SDLC, Incident Management, Project Planning, PMO, Business Process..., Project Portfolio..., Business Process, Information Technology, IT Operations, Software Development, Disaster Recovery, Leadership
Education
Liberty University 2012 — 2016
Bachelor's Degree
Montgomery Community Television 2006 — 2010
Certification
Learning Tree 2008 — 2008
Certification
Learning Tree 2007 — 2007
Certification
Quint Wellington Redwood 2006 — 2006
Certification
Omega Studios' School of Applied Recording Arts and Sciences 2004 — 2005
Certification
STI Knowledge 1999 — 1999
Certification
Midlands Technical College 1994 — 1997
Associates
Midlands Technical College 1992 — 1994
Associates
Carol E. Osborn Carol E. Osborn's itSMF USA Experience 2008 - 2009
Job Audience Engagement Officer at The Pasadena Playhouse
Industry Executive Office
Experience
The Pasadena Playhouse June 2015 - Present
Freelance 2013 - 2015
SFE Investment Counsel 2011 - 2013
itSMF USA 2008 - 2009
Catholic Travel Centre 2006 - 2008
San Marino Security Systems 2000 - 2004
Skills
Editing, Marketing, Social Networking, Customer Service, Public Relations, Event Planning, Microsoft Excel, Internal Communications, Outlook, Public Speaking, Social Media Marketing, Fundraising, Event Management, Budgets, Management, Microsoft Office
Education
Pitzer College
Bachelor’s Degree
The Pasadena Playhouse June 2015 - Present
Freelance 2013 - 2015
SFE Investment Counsel 2011 - 2013
itSMF USA 2008 - 2009
Catholic Travel Centre 2006 - 2008
San Marino Security Systems 2000 - 2004
Skills
Editing, Marketing, Social Networking, Customer Service, Public Relations, Event Planning, Microsoft Excel, Internal Communications, Outlook, Public Speaking, Social Media Marketing, Fundraising, Event Management, Budgets, Management, Microsoft Office
Education
Pitzer College
Bachelor’s Degree
David Lowe David Lowe's itSMF USA Experience October 2009 - October 2014
Job Practitioner of Disciplined IT: Help executives build Digital Business capabilities with Cloud and Analytics practices
Industry Information Technology and Services
Experience
Vectrus January 2015 - Present
Daines Advisory November 2012 - January 2015
itSMF USA October 2009 - October 2014
ISACA Los Angeles Chapter August 2001 - April 2014
First American Data Tree July 2012 - November 2012
Avery Dennison April 2010 - September 2011
Sony Pictures Entertainment April 1998 - March 2010
University of Southern California October 2009 - February 2010
DIS Research September 1997 - April 1998
Gibson, Dunn & Crutcher LLP June 1997 - August 1997
Skills
ITIL, IT Service Management, IT Management, Vendor Management, Integration, Program Management, Business Process, Business Analysis, IT Operations, SDLC, IT Strategy, Enterprise Software, Disaster Recovery, Consulting, Project Management, Risk Management, Business Intelligence, Data Center, Project Portfolio..., Enterprise Architecture, Operations Management, IT Outsourcing, Cloud Computing, Virtualization, COBIT, Process Engineering, Information Security..., ISO 20000, Configuration Management, IT Infrastructure..., Data Warehousing, Master Data Management, Mobile Technology, TOGAF, Predictive Analytics, Data Science, Statistical Modeling, Data Mining, Machine Learning, Database Administration
Education
University of Southern California - Marshall School of Business 1998 — 2000
MBA, Business Administration
University of California, Los Angeles 1983 — 1987
BS, Applied Mathematics
Vectrus January 2015 - Present
Daines Advisory November 2012 - January 2015
itSMF USA October 2009 - October 2014
ISACA Los Angeles Chapter August 2001 - April 2014
First American Data Tree July 2012 - November 2012
Avery Dennison April 2010 - September 2011
Sony Pictures Entertainment April 1998 - March 2010
University of Southern California October 2009 - February 2010
DIS Research September 1997 - April 1998
Gibson, Dunn & Crutcher LLP June 1997 - August 1997
Skills
ITIL, IT Service Management, IT Management, Vendor Management, Integration, Program Management, Business Process, Business Analysis, IT Operations, SDLC, IT Strategy, Enterprise Software, Disaster Recovery, Consulting, Project Management, Risk Management, Business Intelligence, Data Center, Project Portfolio..., Enterprise Architecture, Operations Management, IT Outsourcing, Cloud Computing, Virtualization, COBIT, Process Engineering, Information Security..., ISO 20000, Configuration Management, IT Infrastructure..., Data Warehousing, Master Data Management, Mobile Technology, TOGAF, Predictive Analytics, Data Science, Statistical Modeling, Data Mining, Machine Learning, Database Administration
Education
University of Southern California - Marshall School of Business 1998 — 2000
MBA, Business Administration
University of California, Los Angeles 1983 — 1987
BS, Applied Mathematics
Kevin Ritter Kevin Ritter's itSMF USA Experience January 2015 - Present
Job Director, Strategic Development at itSMF USA
Industry Insurance
Experience
itSMF USA January 2015 - Present
State Farm 1999 - Present
itSMF USA 2005 - 2010
Skills
IT Service Management, ITIL, Service Management, SDLC, Program Management, Vendor Management, IT Management, Requirements Analysis, Integration, Change Management, Process Improvement, Service Desk, Software Development, Incident Management, Problem Management, IT Strategy, Consulting, IT Operations, Knowledge Management, Project Management, Business Process, SharePoint, Business Analysis, Solution Architecture, Team Leadership, Enterprise Architecture, Disaster Recovery, PMP
Education
University of Illinois at Urbana-Champaign 1980 — 1981
MEd, Agriculture Economics / Education
University of Illinois at Urbana-Champaign 1976 — 1979
BS, Agriculture Education / Economics
itSMF USA January 2015 - Present
State Farm 1999 - Present
itSMF USA 2005 - 2010
Skills
IT Service Management, ITIL, Service Management, SDLC, Program Management, Vendor Management, IT Management, Requirements Analysis, Integration, Change Management, Process Improvement, Service Desk, Software Development, Incident Management, Problem Management, IT Strategy, Consulting, IT Operations, Knowledge Management, Project Management, Business Process, SharePoint, Business Analysis, Solution Architecture, Team Leadership, Enterprise Architecture, Disaster Recovery, PMP
Education
University of Illinois at Urbana-Champaign 1980 — 1981
MEd, Agriculture Economics / Education
University of Illinois at Urbana-Champaign 1976 — 1979
BS, Agriculture Education / Economics
John Palinkas John Palinkas's itSMF USA Experience 2010 - Present
Job Transformational Leader • Change Agent • Writer & Speaker
Industry Information Technology and Services
Experience
The IT Transformation Institute October 2011 - Present
Society for Information Management (SIM) - New Jersey Chapter May 2010 - Present
itSMF USA 2010 - Present
CastlePointe April 2008 - September 2011
BT March 2006 - March 2008
ThruPoint, Inc April 2005 - December 2005
NetworkingPS October 2003 - April 2005
AT&T October 2001 - October 2003
AT&T Solutions February 1999 - September 2001
AT&T Solutions August 1997 - February 1999
Skills
Program Management, Business Process..., Outsourcing, Strategy, IT Service Management, Change Management, Professional Services, Management Consulting, IT Strategy, Consulting, PMO, Team Building, Governance, Management, Service Delivery, IT Management, Resource Management, ITIL, Process Improvement, Business Transformation, Information Technology, Solution Architecture, Vendor Management, Leadership, Project Portfolio..., Strategic Planning, Team Leadership, Cross-functional Team..., PMP, IT Operations, Service Management, Business Analysis, Business Strategy, Requirements Analysis, Project Management, SDLC, Entrepreneurship
Education
Seton Hall University
BS, Math
The IT Transformation Institute October 2011 - Present
Society for Information Management (SIM) - New Jersey Chapter May 2010 - Present
itSMF USA 2010 - Present
CastlePointe April 2008 - September 2011
BT March 2006 - March 2008
ThruPoint, Inc April 2005 - December 2005
NetworkingPS October 2003 - April 2005
AT&T October 2001 - October 2003
AT&T Solutions February 1999 - September 2001
AT&T Solutions August 1997 - February 1999
Skills
Program Management, Business Process..., Outsourcing, Strategy, IT Service Management, Change Management, Professional Services, Management Consulting, IT Strategy, Consulting, PMO, Team Building, Governance, Management, Service Delivery, IT Management, Resource Management, ITIL, Process Improvement, Business Transformation, Information Technology, Solution Architecture, Vendor Management, Leadership, Project Portfolio..., Strategic Planning, Team Leadership, Cross-functional Team..., PMP, IT Operations, Service Management, Business Analysis, Business Strategy, Requirements Analysis, Project Management, SDLC, Entrepreneurship
Education
Seton Hall University
BS, Math
Jeffrey Raugh, CEA, CISSP Jeffrey Raugh, CEA, CISSP's itSMF USA Experience October 2010 - June 2011
Job Cloud Architect looking for a new opportunity
Industry Information Technology and Services
Experience
Hewlett-Packard January 2014 - Present
Hewlett-Packard Enterprise Services February 2010 - January 2014
itSMF USA October 2010 - June 2011
Hewlett-Packard February 2010 - January 2011
IIBA January 2009 - September 2010
International Business Machines May 2001 - April 2009
Ingram MIcro May 1997 - April 2001
RG Data 1990 - 1995
GM Hydramatic 1982 - 1984
Skills
TOGAF, Enterprise Architecture, ITIL, Cloud Computing, IT Governance, IT Operations, Business Analysis, IT Outsourcing, cloud interoperability..., Data Center moves, Government Proposals, Cloud Architecture, Government Procurement, HP, Data Center, Virtualization, Storage, Governance, Architecture, Project Portfolio..., Integration, IT Service Management, Outsourcing, Management, IT Strategy, Databases, Business Process, Solution Architecture, PMP, Networking, Enterprise Software, Infrastructure, IT Management, Project Management, Pre-sales, Disaster Recovery, Information Technology, Security, SOA, Business Continuity, Service Delivery, Requirements Analysis, Program Management, SDLC, Leadership, SaaS, Professional Services, Solaris, Business Intelligence, High Availability
Education
State University of New York at Buffalo 1993 — 1995
Business Administration, Marketing and Management Information Systems, 3.9
Southgate High
Wyandotte Roosevelt
Hewlett-Packard January 2014 - Present
Hewlett-Packard Enterprise Services February 2010 - January 2014
itSMF USA October 2010 - June 2011
Hewlett-Packard February 2010 - January 2011
IIBA January 2009 - September 2010
International Business Machines May 2001 - April 2009
Ingram MIcro May 1997 - April 2001
RG Data 1990 - 1995
GM Hydramatic 1982 - 1984
Skills
TOGAF, Enterprise Architecture, ITIL, Cloud Computing, IT Governance, IT Operations, Business Analysis, IT Outsourcing, cloud interoperability..., Data Center moves, Government Proposals, Cloud Architecture, Government Procurement, HP, Data Center, Virtualization, Storage, Governance, Architecture, Project Portfolio..., Integration, IT Service Management, Outsourcing, Management, IT Strategy, Databases, Business Process, Solution Architecture, PMP, Networking, Enterprise Software, Infrastructure, IT Management, Project Management, Pre-sales, Disaster Recovery, Information Technology, Security, SOA, Business Continuity, Service Delivery, Requirements Analysis, Program Management, SDLC, Leadership, SaaS, Professional Services, Solaris, Business Intelligence, High Availability
Education
State University of New York at Buffalo 1993 — 1995
Business Administration, Marketing and Management Information Systems, 3.9
Southgate High
Wyandotte Roosevelt
John Odden, MBA, PMP, ITIL Expert John Odden, MBA, PMP, ITIL Expert's itSMF USA Experience January 2014 - June 2014
Job Configuration Management Process Owner
Industry Medical Devices
Experience
Medtronic September 2012 - Present
itSMF USA January 2014 - June 2014
itSMF USA February 2011 - January 2014
Medtronic 2009 - 2012
Medtronic 2008 - 2010
Medtronic, Inc. 2005 - 2008
Medtronic, Inc. 2001 - 2005
Skills
Active Directory, Release Management, Change Management, Software Documentation, Business Analysis, ITIL, Leadership, Problem Management, Business Process, Hardware, Telecommunications, Configuration Management, Service Desk, System Administration, Management, Troubleshooting, Technical Support, Service Management, SDLC, Visio, Cross-functional Team..., Process Improvement, Servers, Incident Management, IT Service Management, IT Management, Information Technology, IT Operations, IT Strategy, Disaster Recovery, SharePoint, Vendor Management
Education
Concordia University-St. Paul 2009 — 2011
Master of Business Administration (MBA)
University of Minnesota-Twin Cities 1990 — 1995
BA, Russian Language and Literature
Medtronic September 2012 - Present
itSMF USA January 2014 - June 2014
itSMF USA February 2011 - January 2014
Medtronic 2009 - 2012
Medtronic 2008 - 2010
Medtronic, Inc. 2005 - 2008
Medtronic, Inc. 2001 - 2005
Skills
Active Directory, Release Management, Change Management, Software Documentation, Business Analysis, ITIL, Leadership, Problem Management, Business Process, Hardware, Telecommunications, Configuration Management, Service Desk, System Administration, Management, Troubleshooting, Technical Support, Service Management, SDLC, Visio, Cross-functional Team..., Process Improvement, Servers, Incident Management, IT Service Management, IT Management, Information Technology, IT Operations, IT Strategy, Disaster Recovery, SharePoint, Vendor Management
Education
Concordia University-St. Paul 2009 — 2011
Master of Business Administration (MBA)
University of Minnesota-Twin Cities 1990 — 1995
BA, Russian Language and Literature
Jason Swallows Jason Swallows's itSMF USA Experience October 2008 - Present
Job Client Services Director at Maryville Technologies
Industry Information Technology and Services
Experience
itSMF USA October 2008 - Present
Maryville Technologies March 2011 - April 2013
Emdeon March 2009 - March 2011
Emdeon June 2007 - March 2009
Emdeon Business Services April 2001 - June 2007
Dell June 2000 - April 2001
Skills
Portfolio Management, Software Lifecycle, ITIL, Service Level Management, IT Service Management, SDLC, ISO 20000, Program Management, Unix, Service Delivery, Business Process, Vendor Management, Requirements Analysis, Cloud Computing, Project Portfolio..., Quality Assurance, Outsourcing, Business Analysis, Enterprise Software
Education
Vanderbilt University - Owen Graduate School of Management 2006 — 2009
Executive Development Institute
Tennessee Technological University 1996 — 2001
BS, ECE
itSMF USA October 2008 - Present
Maryville Technologies March 2011 - April 2013
Emdeon March 2009 - March 2011
Emdeon June 2007 - March 2009
Emdeon Business Services April 2001 - June 2007
Dell June 2000 - April 2001
Skills
Portfolio Management, Software Lifecycle, ITIL, Service Level Management, IT Service Management, SDLC, ISO 20000, Program Management, Unix, Service Delivery, Business Process, Vendor Management, Requirements Analysis, Cloud Computing, Project Portfolio..., Quality Assurance, Outsourcing, Business Analysis, Enterprise Software
Education
Vanderbilt University - Owen Graduate School of Management 2006 — 2009
Executive Development Institute
Tennessee Technological University 1996 — 2001
BS, ECE
Brian Childers, ITSM, ITIL v3 Expert Brian Childers, ITSM, ITIL v3 Expert's itSMF USA Experience September 2004 - December 2005
Job Principal Consultant/Contract Trainer ITIL/COBIT/IT GOVERNANCE
Industry Information Technology and Services
Experience
Best Practice Service Management Consulting, LLC September 2008 - Present
Mentoring Men to Lead 501 (c) (3) October 2009 - September 2012
Men's Divisions International July 2008 - July 2010
ITpreneurs Nederland, b.v. August 2006 - September 2008
Men's Divisions International July 2007 - July 2008
Men's Divisions Interntational July 2006 - July 2007
Best Practice Service Management Consulting, LLC October 2005 - August 2006
itSMF USA September 2004 - December 2005
EarthLink, Inc. September 2003 - October 2005
EarthLink, Inc. December 2001 - September 2003
Skills
IT Governance, ITIL, IT Service Management, COBIT, IT Strategy, Change Management, Program Management, Governance, Service Delivery, Service Management, Business Process..., Service Desk, Project Management, Process Improvement, Business Process, Training, IT Management, Management, Security, Integration, Leadership, Project Planning, Problem Management, Incident Management, Information Technology, Process Management, Analysis, Troubleshooting, IT Operations, Enterprise Software, Telecommunications, Knowledge Management, Release Management, Disaster Recovery, Strategy, PMO, Consulting, Software Documentation, Professional Services, IT Audit, PMP, Vendor Management, Marathon
Education
Landmark Education 1997 — 2008
ISACA Online 2006 — 2006
CobiT Foundation Certificate, CobiT
ManageOne/ HP Education Services 2002 — 2004
IT Service Manager, ITIL
Dekalb Community College 1974 — 1976
Music Performance - Percusssion
Georgia State University 1969 — 1970
Business Administration
The Marist School 1965 — 1969
Diploma, College Prep
The Knowledge Academy
The Knowledge Academy
Best Practice Service Management Consulting, LLC September 2008 - Present
Mentoring Men to Lead 501 (c) (3) October 2009 - September 2012
Men's Divisions International July 2008 - July 2010
ITpreneurs Nederland, b.v. August 2006 - September 2008
Men's Divisions International July 2007 - July 2008
Men's Divisions Interntational July 2006 - July 2007
Best Practice Service Management Consulting, LLC October 2005 - August 2006
itSMF USA September 2004 - December 2005
EarthLink, Inc. September 2003 - October 2005
EarthLink, Inc. December 2001 - September 2003
Skills
IT Governance, ITIL, IT Service Management, COBIT, IT Strategy, Change Management, Program Management, Governance, Service Delivery, Service Management, Business Process..., Service Desk, Project Management, Process Improvement, Business Process, Training, IT Management, Management, Security, Integration, Leadership, Project Planning, Problem Management, Incident Management, Information Technology, Process Management, Analysis, Troubleshooting, IT Operations, Enterprise Software, Telecommunications, Knowledge Management, Release Management, Disaster Recovery, Strategy, PMO, Consulting, Software Documentation, Professional Services, IT Audit, PMP, Vendor Management, Marathon
Education
Landmark Education 1997 — 2008
ISACA Online 2006 — 2006
CobiT Foundation Certificate, CobiT
ManageOne/ HP Education Services 2002 — 2004
IT Service Manager, ITIL
Dekalb Community College 1974 — 1976
Music Performance - Percusssion
Georgia State University 1969 — 1970
Business Administration
The Marist School 1965 — 1969
Diploma, College Prep
The Knowledge Academy
The Knowledge Academy
Lawrence Sheets Lawrence Sheets's itSMF USA Experience 2001 - Present
Job Director/ITSM Instructor SMDx
Industry Information Technology and Services
Experience
Service Management Dynamix, LLC July 2009 - Present
itSMF USA 2001 - Present
Sevice Management Dynamix LLC 2009 - 2009
Skills
Process Management, IT Operations, IT Management, IT Service Management, Team Leadership, ITIL, Service Delivery, Consulting, IT Strategy, Business Process, Leadership, Service Management, Incident Management, Process Improvement, Team Building, Integration, Project Management, Training, Program Management, COBIT, Data Center, Change Management, Business Analysis, Governance, ISO 20000, Outsourcing, PMP, Project Portfolio...
Education
University of Phoenix 2001 — 2004
BSBM, Business Management
Scott Community College 1983 — 1985
Service Management Dynamix, LLC July 2009 - Present
itSMF USA 2001 - Present
Sevice Management Dynamix LLC 2009 - 2009
Skills
Process Management, IT Operations, IT Management, IT Service Management, Team Leadership, ITIL, Service Delivery, Consulting, IT Strategy, Business Process, Leadership, Service Management, Incident Management, Process Improvement, Team Building, Integration, Project Management, Training, Program Management, COBIT, Data Center, Change Management, Business Analysis, Governance, ISO 20000, Outsourcing, PMP, Project Portfolio...
Education
University of Phoenix 2001 — 2004
BSBM, Business Management
Scott Community College 1983 — 1985
John Kleist III's itSMF USA Experience May 2012 - December 2013
Job Enterprise Solutions @ Cask | itSMF USA Member of the Year | Service Mgmt, SaaS, IT Finance & Analytics Consultant | Dad
Industry Information Technology and Services
Experience
Cask, LLC October 2014 - Present
RapidMiner February 2014 - September 2014
itSMF USA May 2012 - December 2013
itSMF USA Pittsburgh LIG October 2010 - December 2013
Navis Learning November 2012 - May 2013
ITpreneurs March 2010 - October 2012
New Horizons Computer Learning Center of Pittsburgh October 2009 - March 2010
Health Care Compliance Strategies (HCCS) June 2008 - June 2009
Learn.com December 2006 - June 2008
Construction Data Company / CDCNews March 2005 - August 2006
Skills
SaaS, Cloud Computing, IT Service Management, ITIL, Enterprise Software, Business Development, New Business Development, Professional Services, Training, Business Intelligence, Predictive Analytics, Lead Generation, Process Improvement, Sales Management, Strategic Planning, Big Data, IT Strategy, Social Media, Analytics, Product Management, IT Financial Management, Public Speaking, Talent Management, Direct Sales, Go-to-market Strategy, Partnership Development, Solution Selling, CRM, Marketing, Marketing Strategy, Product Marketing, Brand Awareness, Lead Scoring, Marketing Automation, Demand Generation, ServiceNow, Salesforce.com, Microsoft Office, Data Mining, Learning Management, Instructional Design, Distance Learning, E-learning, Contract Negotiation, Predictive Modeling, Data Science, IT Transformation, Process Automation, Technology Business..., IT GRC
Education
Pittsburgh Technical Institute 2001 — 2002
Certification, CompTIA A+ & Microsoft Certification
ITpreneurs 2012 — 2012
CompTIA Cloud Essentials Certification, Cloud Computing & Virtualization
Community College of Allegheny County 1997 — 2000
Marketing, Management
Computer Tech 1998 — 1999
Certification, Technology
Bethel Park 1991 — 1996
Diploma, General Studies / Marketing
Cask, LLC October 2014 - Present
RapidMiner February 2014 - September 2014
itSMF USA May 2012 - December 2013
itSMF USA Pittsburgh LIG October 2010 - December 2013
Navis Learning November 2012 - May 2013
ITpreneurs March 2010 - October 2012
New Horizons Computer Learning Center of Pittsburgh October 2009 - March 2010
Health Care Compliance Strategies (HCCS) June 2008 - June 2009
Learn.com December 2006 - June 2008
Construction Data Company / CDCNews March 2005 - August 2006
Skills
SaaS, Cloud Computing, IT Service Management, ITIL, Enterprise Software, Business Development, New Business Development, Professional Services, Training, Business Intelligence, Predictive Analytics, Lead Generation, Process Improvement, Sales Management, Strategic Planning, Big Data, IT Strategy, Social Media, Analytics, Product Management, IT Financial Management, Public Speaking, Talent Management, Direct Sales, Go-to-market Strategy, Partnership Development, Solution Selling, CRM, Marketing, Marketing Strategy, Product Marketing, Brand Awareness, Lead Scoring, Marketing Automation, Demand Generation, ServiceNow, Salesforce.com, Microsoft Office, Data Mining, Learning Management, Instructional Design, Distance Learning, E-learning, Contract Negotiation, Predictive Modeling, Data Science, IT Transformation, Process Automation, Technology Business..., IT GRC
Education
Pittsburgh Technical Institute 2001 — 2002
Certification, CompTIA A+ & Microsoft Certification
ITpreneurs 2012 — 2012
CompTIA Cloud Essentials Certification, Cloud Computing & Virtualization
Community College of Allegheny County 1997 — 2000
Marketing, Management
Computer Tech 1998 — 1999
Certification, Technology
Bethel Park 1991 — 1996
Diploma, General Studies / Marketing
Merle Shinault, PMP, MCPM, DTM, PDG's itSMF USA Experience January 2009 - January 2011
Job
Industry Information Technology and Services
Experience
Self employed, semi retired May 2015 - Present
Merle Consulting, LLC October 2010 - Present
UNICON International for Nationwide Insurance May 2012 - May 2015
itSMF USA January 2009 - January 2011
Nationwide Insurance August 2009 - September 2010
Nationwide Financial January 2002 - August 2009
Toastmasters District 40 July 2008 - June 2009
Nationwide Financial June 2000 - January 2002
Nationwide Financial October 1999 - June 2000
Nationwide Financial June 1996 - October 1999
Skills
Business Analysis, Requirements Analysis, Integration, Governance, ITIL, ITSM and Project..., IT Service Management, Project Management, Motivational Speaking, Public Speaking, Business Process, Team Building, Change Management, Leadership, PMP, MS Project, Management, Strategy, Team Leadership, Vendor Management, Process Improvement, SDLC, Incident Management, Software Documentation, Project Planning, Analysis, Training, Disaster Recovery, PMO, IT Management, Project Portfolio..., Testing, IT Strategy, Program Management, Business Process..., Enterprise Software, Information Technology, Visio, Databases, Requirements Gathering, Consulting, Business Intelligence
Education
ESI 2002 — 2006
Masters Certificate, Project Management
The George Washington University 2002 — 2006
Masters Certificate, Project Management
Loyalist College 2002 — 2003
ITIL Practitioner, Multiple ITIL Practitioner certification
Wytheville Community College 1974 — 1976
Associate Degree, Business Management
Self employed, semi retired May 2015 - Present
Merle Consulting, LLC October 2010 - Present
UNICON International for Nationwide Insurance May 2012 - May 2015
itSMF USA January 2009 - January 2011
Nationwide Insurance August 2009 - September 2010
Nationwide Financial January 2002 - August 2009
Toastmasters District 40 July 2008 - June 2009
Nationwide Financial June 2000 - January 2002
Nationwide Financial October 1999 - June 2000
Nationwide Financial June 1996 - October 1999
Skills
Business Analysis, Requirements Analysis, Integration, Governance, ITIL, ITSM and Project..., IT Service Management, Project Management, Motivational Speaking, Public Speaking, Business Process, Team Building, Change Management, Leadership, PMP, MS Project, Management, Strategy, Team Leadership, Vendor Management, Process Improvement, SDLC, Incident Management, Software Documentation, Project Planning, Analysis, Training, Disaster Recovery, PMO, IT Management, Project Portfolio..., Testing, IT Strategy, Program Management, Business Process..., Enterprise Software, Information Technology, Visio, Databases, Requirements Gathering, Consulting, Business Intelligence
Education
ESI 2002 — 2006
Masters Certificate, Project Management
The George Washington University 2002 — 2006
Masters Certificate, Project Management
Loyalist College 2002 — 2003
ITIL Practitioner, Multiple ITIL Practitioner certification
Wytheville Community College 1974 — 1976
Associate Degree, Business Management
Krystl Wyatt-Heine Krystl Wyatt-Heine's itSMF USA Experience December 2014 - Present
Job Service Management Professional Transforming Business through People, Process and Technology
Industry Information Technology and Services
Experience
itSMF USA December 2014 - Present
Nerium International May 2012 - Present
SoftCard March 2014 - January 2015
itSMF USA December 2013 - December 2014
SoftCard November 2013 - March 2014
itSMF USA November 2012 - December 2013
Fruition Partners June 2012 - November 2013
itSMF USA May 2012 - November 2012
Jacobs Technology, Inc. - Advanced Systems Group (ASG) November 2011 - July 2012
itSMF USA May 2011 - May 2012
Skills
ITSM/ITIL Best Practices, Business Process..., Business Requirements, Training and User..., ECM,CRM, ERP and Supply..., Business Relationship/..., Organizational Change..., Project Management, PMO Standards and..., Personnel and Resource..., IT Governance/Compliance, Supplier/Vendor..., Management, Training, CRM, Resource Management, ITIL Certified, Risk Management, Change Management, Applications, Enterprise Software, Business Process, ITIL, Software Project..., IT Service Management, Integration, Process Improvement, Business Analysis, Requirements Gathering, Service Level Management, Vendor Management, Incident Management, PMP, Service Delivery, IT Management, Problem Management, Service-Now, Cross-functional Team..., Project Portfolio..., Data Center, Governance, MS Project, SDLC, Strategy, IT Strategy, Business Relationship..., Service Management, Leadership, Release Management, Configuration Management
Education
Texas Woman's University 2008 — 2009
BGS, Business Administration, Computer Science
Collin County Community College 1989 — 1994
AA, Music, Business Administration, Computer Science
itSMF USA December 2014 - Present
Nerium International May 2012 - Present
SoftCard March 2014 - January 2015
itSMF USA December 2013 - December 2014
SoftCard November 2013 - March 2014
itSMF USA November 2012 - December 2013
Fruition Partners June 2012 - November 2013
itSMF USA May 2012 - November 2012
Jacobs Technology, Inc. - Advanced Systems Group (ASG) November 2011 - July 2012
itSMF USA May 2011 - May 2012
Skills
ITSM/ITIL Best Practices, Business Process..., Business Requirements, Training and User..., ECM,CRM, ERP and Supply..., Business Relationship/..., Organizational Change..., Project Management, PMO Standards and..., Personnel and Resource..., IT Governance/Compliance, Supplier/Vendor..., Management, Training, CRM, Resource Management, ITIL Certified, Risk Management, Change Management, Applications, Enterprise Software, Business Process, ITIL, Software Project..., IT Service Management, Integration, Process Improvement, Business Analysis, Requirements Gathering, Service Level Management, Vendor Management, Incident Management, PMP, Service Delivery, IT Management, Problem Management, Service-Now, Cross-functional Team..., Project Portfolio..., Data Center, Governance, MS Project, SDLC, Strategy, IT Strategy, Business Relationship..., Service Management, Leadership, Release Management, Configuration Management
Education
Texas Woman's University 2008 — 2009
BGS, Business Administration, Computer Science
Collin County Community College 1989 — 1994
AA, Music, Business Administration, Computer Science
Bob Grinsell's itSMF USA Experience January 2015 - March 2015
Job IT Service Management at Blue Cross and Blue Shield of Minnesota
Industry Information Technology and Services
Experience
Blue Cross and Blue Shield of Minnesota October 2012 - Present
Villanova University / Bisk Education January 2011 - Present
itSMF USA January 2015 - March 2015
itSMF USA - Minnesota LIG November 2011 - December 2014
Blue Cross Blue Shield of Minnesota April 2011 - October 2012
itSMF MN January 2009 - October 2011
Blue Cross Blue Shield of Minnesota March 2008 - April 2011
OPIN Systems January 2007 - February 2008
Accenture 2004 - 2007
Best Buy 2000 - 2007
Skills
ITIL, Process Improvement, Program Management, IT Service Management, Business Analysis, Service Delivery, Business Process..., Management, Service Management, Team Leadership, Leadership, CRM, Project Management, Business Process, IT Management, Analysis, Information Technology, IT Operations, Business Relationship..., Team Building, Requirements Analysis, Governance, Training, Project Planning, Incident Management, Vendor Management, Cross-functional Team..., Lean Manufacturing, Customer Service, IT Strategy, Integration, Networking, Inter-personal, Marketing, Lean Initiatives, SLA, Documentation, Insights Profile -..., DISC - Promoter, Situational Leadership..., Myers Briggs - ENTJ, Memletics Learning..., Strong Interest..., IT Governance, Customer Relations
Education
Minnesota State University, Moorhead 1980 — 1984
BS, Mass Communications, Business Administration
St. Henry's Prep Seminary 1976 — 1980
High School, General, Religious
Blue Cross and Blue Shield of Minnesota October 2012 - Present
Villanova University / Bisk Education January 2011 - Present
itSMF USA January 2015 - March 2015
itSMF USA - Minnesota LIG November 2011 - December 2014
Blue Cross Blue Shield of Minnesota April 2011 - October 2012
itSMF MN January 2009 - October 2011
Blue Cross Blue Shield of Minnesota March 2008 - April 2011
OPIN Systems January 2007 - February 2008
Accenture 2004 - 2007
Best Buy 2000 - 2007
Skills
ITIL, Process Improvement, Program Management, IT Service Management, Business Analysis, Service Delivery, Business Process..., Management, Service Management, Team Leadership, Leadership, CRM, Project Management, Business Process, IT Management, Analysis, Information Technology, IT Operations, Business Relationship..., Team Building, Requirements Analysis, Governance, Training, Project Planning, Incident Management, Vendor Management, Cross-functional Team..., Lean Manufacturing, Customer Service, IT Strategy, Integration, Networking, Inter-personal, Marketing, Lean Initiatives, SLA, Documentation, Insights Profile -..., DISC - Promoter, Situational Leadership..., Myers Briggs - ENTJ, Memletics Learning..., Strong Interest..., IT Governance, Customer Relations
Education
Minnesota State University, Moorhead 1980 — 1984
BS, Mass Communications, Business Administration
St. Henry's Prep Seminary 1976 — 1980
High School, General, Religious
Cathy Kirch Cathy Kirch's itSMF USA Experience December 2014 - Present
Job Director Member Services at itSMF USA, Technical Leader creating change.
Industry Information Technology and Services
Experience
itSMF USA December 2014 - Present
Allstate February 2014 - Present
itSMF USA November 2010 - November 2014
Allstate Insurance January 2008 - August 2009
Allstate Insurance January 2006 - January 2008
Allstate Insurance February 2004 - February 2006
Allstate June 2004 - January 2006
Allstate Insurance January 2002 - January 2004
Allstate Insurance January 1999 - January 2002
Allstate Insurance December 1986 - January 1999
Skills
ITIL, IT Service Management, COBIT, Process Improvement, Business Analysis, IT Governance, Incident Management, Service Improvement, IT Management, Configuration Management, Service Delivery, Process Management, Governance, Change Management, IT Strategy, Vendor Management, ISO 20000, Release Management, Process Development, Service Management, Process Simulation, Sla, Information Technology, Service Desk, Integration, Infrastructure, PMO, Business Process Design, Enterprise Software, SDLC, Public Speaking, Business Process..., PMP, Project Portfolio..., IT Operations, Enterprise Architecture, Business Process, IT Outsourcing, Business Alignment, ITIL Certified, CMDB, IT Transformation, Problem Management, Project Management, CMMI, Service-Now, Business Continuity, Resource Management, Disaster Recovery, Solution Architecture
Education
Loyalist College 2009 — 2010
itil Expert, MIS
J. Sterling Morton West
High School Diploma, Business Administration and Management, General
itSMF USA December 2014 - Present
Allstate February 2014 - Present
itSMF USA November 2010 - November 2014
Allstate Insurance January 2008 - August 2009
Allstate Insurance January 2006 - January 2008
Allstate Insurance February 2004 - February 2006
Allstate June 2004 - January 2006
Allstate Insurance January 2002 - January 2004
Allstate Insurance January 1999 - January 2002
Allstate Insurance December 1986 - January 1999
Skills
ITIL, IT Service Management, COBIT, Process Improvement, Business Analysis, IT Governance, Incident Management, Service Improvement, IT Management, Configuration Management, Service Delivery, Process Management, Governance, Change Management, IT Strategy, Vendor Management, ISO 20000, Release Management, Process Development, Service Management, Process Simulation, Sla, Information Technology, Service Desk, Integration, Infrastructure, PMO, Business Process Design, Enterprise Software, SDLC, Public Speaking, Business Process..., PMP, Project Portfolio..., IT Operations, Enterprise Architecture, Business Process, IT Outsourcing, Business Alignment, ITIL Certified, CMDB, IT Transformation, Problem Management, Project Management, CMMI, Service-Now, Business Continuity, Resource Management, Disaster Recovery, Solution Architecture
Education
Loyalist College 2009 — 2010
itil Expert, MIS
J. Sterling Morton West
High School Diploma, Business Administration and Management, General
Woody Lockhart, PMP Woody Lockhart, PMP's itSMF USA Experience 2015 - 2015
Job Chief Business Advisor at Dimension Data
Industry Oil & Energy
Experience
Dimension Data August 2014 - Present
itSMF USA 2015 - 2015
itSMF USA 2015 - 2015
BP June 2010 - May 2014
Caterpillar Power Systems, Global Petroleum and Marine Power Systems Division April 2008 - December 2010
Devon Energy February 2007 - February 2008
Hewlett-Packard Company November 1996 - February 2007
Positron Corporation April 1990 - November 1996
Schlumberger Wireline Services September 1985 - April 1989
Skills
Leadership, Business Analysis, SOA, Business Architecture, Risk Management, Operations Management, Business Strategy, Strategic Partnerships, Strategic Planning, Organization, Enterprise Architecture, Governance, Business Process..., Continuous Improvement, Program Management, Project Management, R&D, Product Development, Business Continuity, Disaster Recovery, Consulting, Customer Service, Quality Management, Knowledge Management, Change Management, IT Service Management, ITIL, IT Management, Business Intelligence, Strategy, Integration, Product Management, Management, Analysis, Project Planning, Service Delivery, Enterprise Software, Start-ups, Business Process, Business Process..., Process Engineering, IT Strategy, Project Portfolio..., Information Technology, PMP, Outsourcing, Vendor Management, PMO, Professional Services, Project Delivery
Education
University of Virginia 1980 — 1983
MS, Analytical Chemistry
Roanoke College 1978 — 1980
BS, Chemistry
Dimension Data August 2014 - Present
itSMF USA 2015 - 2015
itSMF USA 2015 - 2015
BP June 2010 - May 2014
Caterpillar Power Systems, Global Petroleum and Marine Power Systems Division April 2008 - December 2010
Devon Energy February 2007 - February 2008
Hewlett-Packard Company November 1996 - February 2007
Positron Corporation April 1990 - November 1996
Schlumberger Wireline Services September 1985 - April 1989
Skills
Leadership, Business Analysis, SOA, Business Architecture, Risk Management, Operations Management, Business Strategy, Strategic Partnerships, Strategic Planning, Organization, Enterprise Architecture, Governance, Business Process..., Continuous Improvement, Program Management, Project Management, R&D, Product Development, Business Continuity, Disaster Recovery, Consulting, Customer Service, Quality Management, Knowledge Management, Change Management, IT Service Management, ITIL, IT Management, Business Intelligence, Strategy, Integration, Product Management, Management, Analysis, Project Planning, Service Delivery, Enterprise Software, Start-ups, Business Process, Business Process..., Process Engineering, IT Strategy, Project Portfolio..., Information Technology, PMP, Outsourcing, Vendor Management, PMO, Professional Services, Project Delivery
Education
University of Virginia 1980 — 1983
MS, Analytical Chemistry
Roanoke College 1978 — 1980
BS, Chemistry
Heidi Guggenberger, MBA's itSMF USA Experience November 2012 - January 2014
Job Application Sales Representative at Oracle
Industry Computer Software
Experience
Oracle August 2015 - Present
Oracle May 2014 - August 2015
StrataCom, Inc December 2010 - May 2014
itSMF Dakota July 2011 - April 2014
itSMF USA November 2012 - January 2014
Make-A-Wish Foundation July 2010 - December 2010
North Dakota State University August 2008 - June 2009
Skills
Leadership, Marketing, Customer Service, Public Speaking, Social Media, Strategic Planning, Event Planning, Marketing Strategy, business management, Business Communications, Software Sales..., Event Management, IT Service Management, Proposal Writing, Management, Team Leadership, IT Management, Social Media Marketing, Strategy, Business Development, Time Management, Cloud Computing, Professional Services, Service Management, Sales, Account Management, Vendor Management, Enterprise Software, Salesforce.com, Integration, Lead Generation, SaaS, Business Intelligence, IT Strategy, Cross-functional Team..., CRM, Procurement, CMDB, Project Planning
Education
University of Mary 2011 — 2011
MBA, Management, 3.8
North Dakota State University 2007 — 2010
Bachelor of Science, Communications: Public Relations and Advertising, 3.7
Oracle August 2015 - Present
Oracle May 2014 - August 2015
StrataCom, Inc December 2010 - May 2014
itSMF Dakota July 2011 - April 2014
itSMF USA November 2012 - January 2014
Make-A-Wish Foundation July 2010 - December 2010
North Dakota State University August 2008 - June 2009
Skills
Leadership, Marketing, Customer Service, Public Speaking, Social Media, Strategic Planning, Event Planning, Marketing Strategy, business management, Business Communications, Software Sales..., Event Management, IT Service Management, Proposal Writing, Management, Team Leadership, IT Management, Social Media Marketing, Strategy, Business Development, Time Management, Cloud Computing, Professional Services, Service Management, Sales, Account Management, Vendor Management, Enterprise Software, Salesforce.com, Integration, Lead Generation, SaaS, Business Intelligence, IT Strategy, Cross-functional Team..., CRM, Procurement, CMDB, Project Planning
Education
University of Mary 2011 — 2011
MBA, Management, 3.8
North Dakota State University 2007 — 2010
Bachelor of Science, Communications: Public Relations and Advertising, 3.7
Phyllis Drucker Phyllis Drucker's itSMF USA Experience May 2008 - September 2010
Job Business Process Consultant at Linium
Industry Information Technology and Services
Experience
Linium 2011 - Present
SoDoIT.pro November 2010 - Present
itSMF USA May 2008 - September 2010
Autonation November 1996 - May 2008
Blockbuster March 1996 - November 1996
Kelley, Drye & Warren June 1987 - March 1996
Skills
IT Service Management, MOF, Project Turnaround, Project Governance, Help Desk Management, Metric, IT Financial Management, Process Efficiencies, Technology Planning, Troubleshooting, Cross-functional Team..., Process Architecture, Process Development, Team Building, Public Speaking, Service Management, ITIL, Service Desk, Governance, Metrics, IT Management, IT Strategy, Service Delivery, Business Process..., Project Portfolio..., Vendor Management, Business Management, Management, Help Desk Support, Process Simulation, Change Management, Six Sigma, COBIT, Incident Management, Process Engineering, Problem Management, Project Management, Disaster Recovery, Training, Information Technology, Leadership, IT Transformation, Management Consulting, Strategy, Release Management, Business Alignment, Start-ups, IT Operations, Networking, IT Outsourcing
Education
Queens College 1974 — 1977
BA, Political Science
Linium 2011 - Present
SoDoIT.pro November 2010 - Present
itSMF USA May 2008 - September 2010
Autonation November 1996 - May 2008
Blockbuster March 1996 - November 1996
Kelley, Drye & Warren June 1987 - March 1996
Skills
IT Service Management, MOF, Project Turnaround, Project Governance, Help Desk Management, Metric, IT Financial Management, Process Efficiencies, Technology Planning, Troubleshooting, Cross-functional Team..., Process Architecture, Process Development, Team Building, Public Speaking, Service Management, ITIL, Service Desk, Governance, Metrics, IT Management, IT Strategy, Service Delivery, Business Process..., Project Portfolio..., Vendor Management, Business Management, Management, Help Desk Support, Process Simulation, Change Management, Six Sigma, COBIT, Incident Management, Process Engineering, Problem Management, Project Management, Disaster Recovery, Training, Information Technology, Leadership, IT Transformation, Management Consulting, Strategy, Release Management, Business Alignment, Start-ups, IT Operations, Networking, IT Outsourcing
Education
Queens College 1974 — 1977
BA, Political Science
Clarence Johnson Clarence Johnson's itSMF USA Experience December 2011 - December 2013
Job President at TREA, The Enlisted Association Chapter 39
Industry Aviation & Aerospace
Experience
TREA, The Enlisted Association Chapter 39 December 2014 - Present
Raytheon October 2012 - Present
TREA, The Enlisted Association Chapter 39 December 2011 - December 2014
itSMF USA December 2011 - December 2013
Raytheon September 1998 - October 2012
UUNET April 1997 - September 1998
E-Systems December 1984 - April 1997
US Army December 1980 - December 1984
Skills
Leadership, Customer Service, Program Management, Business Analysis, Process Improvement, Strategy, Integration, Business Development, Cross-functional Team..., Earned Value Management, DoD, Proposal Writing, Business Intelligence, Security Clearance, Systems Engineering, Human Resources, Risk Management, Management, Military Operations, Government, Change Management, Security, Six Sigma, Project Management, Engineering, Team Building, Strategic Planning, Project Planning, IT Strategy, New Business Development, Vendor Management, Management Consulting, Team Leadership
Education
Strayer University (VA) 2002 — 2008
Associate of Arts in Business Administration
Seabreeze High School 1974 — 1977
TREA, The Enlisted Association Chapter 39 December 2014 - Present
Raytheon October 2012 - Present
TREA, The Enlisted Association Chapter 39 December 2011 - December 2014
itSMF USA December 2011 - December 2013
Raytheon September 1998 - October 2012
UUNET April 1997 - September 1998
E-Systems December 1984 - April 1997
US Army December 1980 - December 1984
Skills
Leadership, Customer Service, Program Management, Business Analysis, Process Improvement, Strategy, Integration, Business Development, Cross-functional Team..., Earned Value Management, DoD, Proposal Writing, Business Intelligence, Security Clearance, Systems Engineering, Human Resources, Risk Management, Management, Military Operations, Government, Change Management, Security, Six Sigma, Project Management, Engineering, Team Building, Strategic Planning, Project Planning, IT Strategy, New Business Development, Vendor Management, Management Consulting, Team Leadership
Education
Strayer University (VA) 2002 — 2008
Associate of Arts in Business Administration
Seabreeze High School 1974 — 1977
Ron Nelson Ron Nelson's itSMF USA Experience October 2003 - October 2014
Job Technical Coordinator Release Management
Industry Information Technology and Services
Experience
State Farm Insurance March 2015 - Present
itSMF USA Heartland LIG January 2015 - Present
TEKsystems January 2014 - Present
TEK Systems May 2010 - Present
Tek Systems May 2010 - March 2015
itSMF USA October 2003 - October 2014
Habitat for Humanity of McLean County October 2010 - December 2011
State Farm Insurance 2010 - 2011
1st Farm Credit Services January 2007 - February 2010
WUMC - Habitat for Humanity Ministries 2009 - 2010
Skills
ITIL, Vendor Management, IT Management, IT Service Management, Process Improvement, Change Management, Integration, Incident Management, Service Management, Release Management, CRM, SDLC, Project Management, Management, Leadership, Information Technology, Resource Management, Contract Negotiation, IT Strategy, IT Operations, Project Portfolio..., Staff Management, Budgets, Visio, IT Outsourcing, Building Relationships, Leading Change, SharePoint, Service Desk, Disaster Recovery, Unix, ITIL Service Strategy, PMO, Requirements Gathering, Solution Architecture, Business Process..., Problem Management, Enterprise Architecture, Software Project..., Data Center, Training, Infrastructure, Networking, Business Analysis, Requirements Analysis, Business Process, Service Delivery, Outsourcing, Governance, System Deployment
Education
Prosci 2014 — 2014
ADKAR - Change Management
Service Management Dynamix 2012 — 2012
Release, Control and Validation - Service Offerings and Agreements - Protection, Planning and Optimi
University of Phoenix 2010 — 2012
Bachelors
Heartland Community College 2010 — 2010
Certified ScrumMaster
Linkage - Strategic Planning Seminar 2006 — 2006
Illinois Central College 1992 — 2006
Associates
State Farm Insurance March 2015 - Present
itSMF USA Heartland LIG January 2015 - Present
TEKsystems January 2014 - Present
TEK Systems May 2010 - Present
Tek Systems May 2010 - March 2015
itSMF USA October 2003 - October 2014
Habitat for Humanity of McLean County October 2010 - December 2011
State Farm Insurance 2010 - 2011
1st Farm Credit Services January 2007 - February 2010
WUMC - Habitat for Humanity Ministries 2009 - 2010
Skills
ITIL, Vendor Management, IT Management, IT Service Management, Process Improvement, Change Management, Integration, Incident Management, Service Management, Release Management, CRM, SDLC, Project Management, Management, Leadership, Information Technology, Resource Management, Contract Negotiation, IT Strategy, IT Operations, Project Portfolio..., Staff Management, Budgets, Visio, IT Outsourcing, Building Relationships, Leading Change, SharePoint, Service Desk, Disaster Recovery, Unix, ITIL Service Strategy, PMO, Requirements Gathering, Solution Architecture, Business Process..., Problem Management, Enterprise Architecture, Software Project..., Data Center, Training, Infrastructure, Networking, Business Analysis, Requirements Analysis, Business Process, Service Delivery, Outsourcing, Governance, System Deployment
Education
Prosci 2014 — 2014
ADKAR - Change Management
Service Management Dynamix 2012 — 2012
Release, Control and Validation - Service Offerings and Agreements - Protection, Planning and Optimi
University of Phoenix 2010 — 2012
Bachelors
Heartland Community College 2010 — 2010
Certified ScrumMaster
Linkage - Strategic Planning Seminar 2006 — 2006
Illinois Central College 1992 — 2006
Associates
Kirk Holmes Kirk Holmes's itSMF USA Experience January 2007 - December 2010
Job Entrepreneur, consultant, management advisor, Baldrige Examiner, IT and ITIL expert
Industry Management Consulting
Experience
Malcolm Baldrige National Quality Award 2010 - Present
Holmes and Associates, Inc. September 1998 - Present
ASQ September 2010 - Present
itSMF USA January 2007 - December 2010
itSMF USA October 2003 - January 2009
BroadbandNetworks LLC May 2006 - March 2007
Comcast 1996 - 1998
SRA International 1993 - 1996
IBM Federal Systems Division 1991 - 1993
Sonicraft June 1982 - July 1985
Skills
Managerial Finance, IT Service Management, Management Consulting, Product Development, Change Management, Process Improvement, Project Management, IT Strategy, IT Management, Governance, Account Management, Strategic Planning, Sales Management, Research, Program Management, Business Process..., Social Media, ITIL, Cross-functional Team..., Business Process..., PMP, Six Sigma, Business Development, Leadership, Information Technology, Integration, Outsourcing, Management, Enterprise Software, Strategy, Business Process, Service Management, Business Strategy, Start-ups, Risk Management, Project Planning, Analysis, Project Portfolio..., Proposal Writing, CMMI, Telecommunications, Consulting, Operations Management, Data Center, Entrepreneurship, Service Delivery, Software Development, Malcolm Baldrige, Public Speaking
Education
Massachusetts Institute of Technology
BS
Stanford University Graduate School of Business
MBA
Irondequoit
Malcolm Baldrige National Quality Award 2010 - Present
Holmes and Associates, Inc. September 1998 - Present
ASQ September 2010 - Present
itSMF USA January 2007 - December 2010
itSMF USA October 2003 - January 2009
BroadbandNetworks LLC May 2006 - March 2007
Comcast 1996 - 1998
SRA International 1993 - 1996
IBM Federal Systems Division 1991 - 1993
Sonicraft June 1982 - July 1985
Skills
Managerial Finance, IT Service Management, Management Consulting, Product Development, Change Management, Process Improvement, Project Management, IT Strategy, IT Management, Governance, Account Management, Strategic Planning, Sales Management, Research, Program Management, Business Process..., Social Media, ITIL, Cross-functional Team..., Business Process..., PMP, Six Sigma, Business Development, Leadership, Information Technology, Integration, Outsourcing, Management, Enterprise Software, Strategy, Business Process, Service Management, Business Strategy, Start-ups, Risk Management, Project Planning, Analysis, Project Portfolio..., Proposal Writing, CMMI, Telecommunications, Consulting, Operations Management, Data Center, Entrepreneurship, Service Delivery, Software Development, Malcolm Baldrige, Public Speaking
Education
Massachusetts Institute of Technology
BS
Stanford University Graduate School of Business
MBA
Irondequoit
Lee Cullom Lee Cullom's itSMF USA Experience January 2014 - January 2015
Job http://www.northcraftanalytics.com
Industry Computer Software
Experience
Northcraft Analytics January 2011 - Present
itSMF USA January 2014 - January 2015
HDI January 2014 - January 2015
CA Technologies January 2010 - January 2011
IT Prophets, LLC January 2006 - December 2009
BMC Software November 2002 - January 2006
Peregrine Systems August 2001 - November 2002
Remedy Corporation March 1999 - August 2001
Automatic Data Processing April 1998 - March 1999
Oracle Corporation June 1996 - April 1998
Skills
IT Service Management, ITIL, SaaS, Business Intelligence
Education
University of Georgia - Terry College of Business 1992 — 1996
Bachelor of Business Administration
Northcraft Analytics January 2011 - Present
itSMF USA January 2014 - January 2015
HDI January 2014 - January 2015
CA Technologies January 2010 - January 2011
IT Prophets, LLC January 2006 - December 2009
BMC Software November 2002 - January 2006
Peregrine Systems August 2001 - November 2002
Remedy Corporation March 1999 - August 2001
Automatic Data Processing April 1998 - March 1999
Oracle Corporation June 1996 - April 1998
Skills
IT Service Management, ITIL, SaaS, Business Intelligence
Education
University of Georgia - Terry College of Business 1992 — 1996
Bachelor of Business Administration
Sagar Khasnis's itSMF USA Experience June 2013 - December 2014
Job Advisory Consultant at EY
Industry Financial Services
Experience
EY January 2015 - Present
itSMF USA June 2013 - December 2014
EY June 2014 - August 2014
Accenture October 2011 - June 2013
Skills
C++, Java, J2EE, SQL, XML, Selenium, IBM Rational ClearQuest, Microsoft Sharepoint, SQuirrel SQL Client, soapUI, Eclipse IDE, Mercury Quality Center, Mercury QuickTest..., Microsoft Office, Microsoft Visio, UML, Java Enterprise Edition, Oracle, Quality Center, Testing, SDLC, Requirements Analysis, Visio, SharePoint, Eclipse, SoapUI, Business Analysis, Analysis, HTML, Management, Requirements Gathering, Microsoft Excel, Consulting
Education
Indiana University - Kelley School of Business 2013 — 2014
Master of Science (M.S.), Information Systems, 3.70/4.00
University of Mumbai 2007 — 2011
Bachelor of Engineering (B.E.), Chemical Engineering (Thadomal Shahani Engineering College), First Class
EY January 2015 - Present
itSMF USA June 2013 - December 2014
EY June 2014 - August 2014
Accenture October 2011 - June 2013
Skills
C++, Java, J2EE, SQL, XML, Selenium, IBM Rational ClearQuest, Microsoft Sharepoint, SQuirrel SQL Client, soapUI, Eclipse IDE, Mercury Quality Center, Mercury QuickTest..., Microsoft Office, Microsoft Visio, UML, Java Enterprise Edition, Oracle, Quality Center, Testing, SDLC, Requirements Analysis, Visio, SharePoint, Eclipse, SoapUI, Business Analysis, Analysis, HTML, Management, Requirements Gathering, Microsoft Excel, Consulting
Education
Indiana University - Kelley School of Business 2013 — 2014
Master of Science (M.S.), Information Systems, 3.70/4.00
University of Mumbai 2007 — 2011
Bachelor of Engineering (B.E.), Chemical Engineering (Thadomal Shahani Engineering College), First Class
Phillip Corbin Phillip Corbin's itSMF USA Experience 2015 - 2015
Job Sr. Manager at Deloitte Services LP
Industry Information Technology and Services
Experience
Deloitte Services LP December 2011 - Present
itSMF USA 2015 - 2015
Deloitte Services LP January 2009 - December 2011
Deloitte Services LP April 2006 - January 2009
Deloitte Services LP March 2005 - April 2006
Deloitte & Touche Tomatsu March 2003 - March 2005
CSC December 1999 - March 2003
CNA Insurance May 1998 - December 1999
Monsanto 1997 - 1998
Zhone Technologies 1987 - 1997
Skills
SharePoint, Microsoft Office, Performance Point, Performance Metrics, Analytics, Knowledge Management, Document Management, Best Practices, ITIL Certified, COBIT, Change Management, Business Process..., Governance, Process Improvement, Business Intelligence, ITIL, Service Level Management, Disaster Recovery, Data Center, Cisco Technologies, Service Delivery, Firewalls, Incident Management, Security, Troubleshooting, IT Strategy, Vendor Management, Business Continuity, Infrastructure, IT Operations, VPN, Networking, Business Process, Network Administration, DNS, Software Documentation, IT Management, Information Technology, Technical Support, Servers, Network Design, DHCP, Managed Services, Testing, Enterprise Architecture, System Deployment, SDLC, Microsoft Exchange, IT Service Management
Education
Bethel University, College of Professional Studies 2013 — 2015
Bachelor of Science (BS), Organizational Leadership
Pinellas Technical Education Center-Clearwater 1986 — 1987
Certification, Electronics
Knoxville High School
Deloitte Services LP December 2011 - Present
itSMF USA 2015 - 2015
Deloitte Services LP January 2009 - December 2011
Deloitte Services LP April 2006 - January 2009
Deloitte Services LP March 2005 - April 2006
Deloitte & Touche Tomatsu March 2003 - March 2005
CSC December 1999 - March 2003
CNA Insurance May 1998 - December 1999
Monsanto 1997 - 1998
Zhone Technologies 1987 - 1997
Skills
SharePoint, Microsoft Office, Performance Point, Performance Metrics, Analytics, Knowledge Management, Document Management, Best Practices, ITIL Certified, COBIT, Change Management, Business Process..., Governance, Process Improvement, Business Intelligence, ITIL, Service Level Management, Disaster Recovery, Data Center, Cisco Technologies, Service Delivery, Firewalls, Incident Management, Security, Troubleshooting, IT Strategy, Vendor Management, Business Continuity, Infrastructure, IT Operations, VPN, Networking, Business Process, Network Administration, DNS, Software Documentation, IT Management, Information Technology, Technical Support, Servers, Network Design, DHCP, Managed Services, Testing, Enterprise Architecture, System Deployment, SDLC, Microsoft Exchange, IT Service Management
Education
Bethel University, College of Professional Studies 2013 — 2015
Bachelor of Science (BS), Organizational Leadership
Pinellas Technical Education Center-Clearwater 1986 — 1987
Certification, Electronics
Knoxville High School
William L. Cunningham, PMP William L. Cunningham, PMP's itSMF USA Experience June 2010 - May 2011
Job Senior ITSM Consultant at Compliance Process Partners
Industry Information Technology and Services
Experience
Compliance Process Partners September 2010 - Present
itSMF USA June 2010 - May 2011
Yale University January 2007 - June 2009
Yale University November 2005 - December 2006
Yale University January 1999 - November 2005
Yale University January 1996 - December 1999
Yale University September 1989 - May 1991
Skills
Change Management, Six Sigma, IT Service Management, ITIL, Program Management, Organizational Change, Process Development, IT Strategy, IT Management, IT Governance, Service Management, Leadership, Integration, Project Management, Management, PMP, Training, Vendor Management, Incident Management, Disaster Recovery
Education
Yale University 1988 — 1992
M. Phil, Sociology
Eckerd College
B.A., Sociology
Compliance Process Partners September 2010 - Present
itSMF USA June 2010 - May 2011
Yale University January 2007 - June 2009
Yale University November 2005 - December 2006
Yale University January 1999 - November 2005
Yale University January 1996 - December 1999
Yale University September 1989 - May 1991
Skills
Change Management, Six Sigma, IT Service Management, ITIL, Program Management, Organizational Change, Process Development, IT Strategy, IT Management, IT Governance, Service Management, Leadership, Integration, Project Management, Management, PMP, Training, Vendor Management, Incident Management, Disaster Recovery
Education
Yale University 1988 — 1992
M. Phil, Sociology
Eckerd College
B.A., Sociology
Brent Knipfer Brent Knipfer's itSMF USA Experience November 2010 - January 2013
Job ServiceNow XaaS Solution Architect
Industry Outsourcing/Offshoring
Experience
Accenture June 2014 - Present
Accenture November 2012 - Present
itSMF USA November 2010 - January 2013
CompuCom June 2010 - November 2012
DFW itSMF LIG August 2009 - January 2012
itSMF USA July 2009 - September 2010
Dell August 2009 - May 2010
Career Control December 2002 - January 2010
DFW HDI Chapter June 2009 - November 2009
Dell June 2009 - August 2009
Skills
CXO Trusted Advisor, Enterprise Software..., Program Management, Product Management, Enterprise Architecture, ISO/IEC 15504 TIPA..., ITSM Practice Leader, IT Outsourcing, SaaS, PaaS, IT System Management, IT Service Management, Organizational Change, IT Strategy, Service Design, Business Architect, Business Alignment, Business Integration, Remote Infrastructure..., BMC Remedy, IT Governance, IT Operations, IT Orchestration, IT Lifeycycle Management, IT Asset Management, Software Asset..., Configuration Management, Virtualization, Business Transformation, Online User Experience, System Integration..., Multi-tenant Enterprise..., Integration, User Experience, Outsourcing, Managed Services, Strategy, COBIT, Enterprise Software, Process Improvement, Change Management, Business, Systems Management, Governance, Business Intelligence, Cloud Computing, Professional Services, PMO, Service Delivery
Education
Syracuse University 1982 — 1984
MS Coursework, Metallurgical Engineering, 3.29
Binghamton University 1984 — 1984
Pursuit of MS, Statistics, 3.76
Iowa State University 1978 — 1982
BS, Ceramic Engineering, 3.22
Truman State University 1977 — 1977
High School Summer Honor Program, Computer Science, 4.0
Winfield-Mount Union High School 1978 — 1982
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.73
Accenture June 2014 - Present
Accenture November 2012 - Present
itSMF USA November 2010 - January 2013
CompuCom June 2010 - November 2012
DFW itSMF LIG August 2009 - January 2012
itSMF USA July 2009 - September 2010
Dell August 2009 - May 2010
Career Control December 2002 - January 2010
DFW HDI Chapter June 2009 - November 2009
Dell June 2009 - August 2009
Skills
CXO Trusted Advisor, Enterprise Software..., Program Management, Product Management, Enterprise Architecture, ISO/IEC 15504 TIPA..., ITSM Practice Leader, IT Outsourcing, SaaS, PaaS, IT System Management, IT Service Management, Organizational Change, IT Strategy, Service Design, Business Architect, Business Alignment, Business Integration, Remote Infrastructure..., BMC Remedy, IT Governance, IT Operations, IT Orchestration, IT Lifeycycle Management, IT Asset Management, Software Asset..., Configuration Management, Virtualization, Business Transformation, Online User Experience, System Integration..., Multi-tenant Enterprise..., Integration, User Experience, Outsourcing, Managed Services, Strategy, COBIT, Enterprise Software, Process Improvement, Change Management, Business, Systems Management, Governance, Business Intelligence, Cloud Computing, Professional Services, PMO, Service Delivery
Education
Syracuse University 1982 — 1984
MS Coursework, Metallurgical Engineering, 3.29
Binghamton University 1984 — 1984
Pursuit of MS, Statistics, 3.76
Iowa State University 1978 — 1982
BS, Ceramic Engineering, 3.22
Truman State University 1977 — 1977
High School Summer Honor Program, Computer Science, 4.0
Winfield-Mount Union High School 1978 — 1982
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.73
Lise Kupke Lise Kupke's itSMF USA Experience 2005 - Present
Job IT Business Mgr at The World Bank
Industry Financial Services
Experience
The World Bank MemberitSMF USA2005 - Present
itSMF USA 2005 - Present
Skills
IT Management, IT Service Management, Business Continuity, ITIL, IT Strategy, IT Operations, IT Audit, Program Management, Project Management, Disaster Recovery, Mentoring, Staff Supervision, Governance, Business Analysis, Enterprise Architecture, Management Consulting, International..., Strategy, Change Management, Management, Risk Management
Education
George Mason University 1996 — 2000
Master of Business Administration (M.B.A.), Management Information Systems, General
Georgetown University 1986 — 1989
Master of Arts (M.A.), Russian, Central European, East European and Eurasian Studies
University of Virginia 1981 — 1986
Bachelor of Arts (B.A.)
The World Bank MemberitSMF USA2005 - Present
itSMF USA 2005 - Present
Skills
IT Management, IT Service Management, Business Continuity, ITIL, IT Strategy, IT Operations, IT Audit, Program Management, Project Management, Disaster Recovery, Mentoring, Staff Supervision, Governance, Business Analysis, Enterprise Architecture, Management Consulting, International..., Strategy, Change Management, Management, Risk Management
Education
George Mason University 1996 — 2000
Master of Business Administration (M.B.A.), Management Information Systems, General
Georgetown University 1986 — 1989
Master of Arts (M.A.), Russian, Central European, East European and Eurasian Studies
University of Virginia 1981 — 1986
Bachelor of Arts (B.A.)
Charles Reinecke's itSMF USA Experience January 2009 - January 2010
Job Sr Engagement Leader at Cerner Corporation
Industry Computer Software
Experience
Cerner Corporation July 2013 - Present
Cerner Corporation April 2009 - July 2013
itSMF USA January 2009 - January 2010
Cerner Corporation 2006 - April 2009
Cerner Corporation 2001 - 2003
Cerner Corporation 1999 - 2001
Cerner Corporation 1994 - 2001
Shawnee Mission School District 1992 - 1994
Skills
ITIL, IT Service Management, Incident Management, CMDB, Service Management, Service Desk, SDLC, IT Strategy, Requirements Analysis, Process Improvement, Enterprise Architecture, Integration, IT Management, Business Analysis, Configuration Management, Data Center, Change Management, Software Documentation, PMP, Information Technology, IT Operations, Software Project..., Consulting, Project Management
Education
University of Kansas - Graduate School of Business 1997 — 1999
MBA
University of Kansas 1990 — 1992
MA, Education - Japanese
Center for International Studies - Japan 1987 — 1988
Intermediate Proficiency, Japanese Language
Kansas State University 1981 — 1986
BS, Computer Science
Kansas State University 1981 — 1986
BS, Business Administration
Cerner Corporation July 2013 - Present
Cerner Corporation April 2009 - July 2013
itSMF USA January 2009 - January 2010
Cerner Corporation 2006 - April 2009
Cerner Corporation 2001 - 2003
Cerner Corporation 1999 - 2001
Cerner Corporation 1994 - 2001
Shawnee Mission School District 1992 - 1994
Skills
ITIL, IT Service Management, Incident Management, CMDB, Service Management, Service Desk, SDLC, IT Strategy, Requirements Analysis, Process Improvement, Enterprise Architecture, Integration, IT Management, Business Analysis, Configuration Management, Data Center, Change Management, Software Documentation, PMP, Information Technology, IT Operations, Software Project..., Consulting, Project Management
Education
University of Kansas - Graduate School of Business 1997 — 1999
MBA
University of Kansas 1990 — 1992
MA, Education - Japanese
Center for International Studies - Japan 1987 — 1988
Intermediate Proficiency, Japanese Language
Kansas State University 1981 — 1986
BS, Computer Science
Kansas State University 1981 — 1986
BS, Business Administration
Jason Rosenfeld's itSMF USA Experience May 2010 - June 2012
Job Associate Director at Cask CIO Advisory | Strategy | Transformation | Now Hiring Consultants at caskllc.com
Industry Management Consulting
Experience
Cask, LLC February 2015 - Present
Cask, LLC June 2010 - February 2015
itSMF USA May 2010 - June 2012
Hewlett-Packard February 2008 - June 2010
EDS (Acquired by Hewlett-Packard) February 2007 - February 2008
EDS (Acquired by Hewlett-Packard) November 2004 - February 2007
EDS (Acquired by Hewlett-Packard) October 2003 - November 2004
EDS (Acquired by Hewlett-Packard) June 2002 - October 2003
Verizon Enterprise Solutions Group June 2001 - June 2002
PricewaterhouseCoopers 2000 - 2001
Skills
Cloud Computing, Enterprise Software, IT Service Management, ITIL, Program Management, IT Strategy, Business Intelligence, Strategy, Service Management, Business Process Design, Consulting, Agile Methodologies, Change Management, Process Improvement, Information Technology, IT Management, Leadership, Six Sigma, Management Consulting, New Business Development, Professional Services, Solution Selling, ISO 20000, Enterprise Architecture, ServiceNow, Configuration Management, Service Catalog, Process Engineering, Requirements Management, CMDB, IT Transformation, Organizational..., Service-Now, Proposal Writing, Service Portfolio..., Business Transformation, Enterprise Service..., Strategic Consulting, Process Consulting, Sales, Sales Growth, Consultative Selling..., Strategic Partnerships
Education
Lehigh University 1996 — 2000
BS, Industrial Engineering, 3.7 / 4.0
University of Southern California - Marshall School of Business
Certificate, Executive Leadership in the 21st Century
Cask, LLC February 2015 - Present
Cask, LLC June 2010 - February 2015
itSMF USA May 2010 - June 2012
Hewlett-Packard February 2008 - June 2010
EDS (Acquired by Hewlett-Packard) February 2007 - February 2008
EDS (Acquired by Hewlett-Packard) November 2004 - February 2007
EDS (Acquired by Hewlett-Packard) October 2003 - November 2004
EDS (Acquired by Hewlett-Packard) June 2002 - October 2003
Verizon Enterprise Solutions Group June 2001 - June 2002
PricewaterhouseCoopers 2000 - 2001
Skills
Cloud Computing, Enterprise Software, IT Service Management, ITIL, Program Management, IT Strategy, Business Intelligence, Strategy, Service Management, Business Process Design, Consulting, Agile Methodologies, Change Management, Process Improvement, Information Technology, IT Management, Leadership, Six Sigma, Management Consulting, New Business Development, Professional Services, Solution Selling, ISO 20000, Enterprise Architecture, ServiceNow, Configuration Management, Service Catalog, Process Engineering, Requirements Management, CMDB, IT Transformation, Organizational..., Service-Now, Proposal Writing, Service Portfolio..., Business Transformation, Enterprise Service..., Strategic Consulting, Process Consulting, Sales, Sales Growth, Consultative Selling..., Strategic Partnerships
Education
Lehigh University 1996 — 2000
BS, Industrial Engineering, 3.7 / 4.0
University of Southern California - Marshall School of Business
Certificate, Executive Leadership in the 21st Century
Paul Dooley's itSMF USA Experience 2013 - 2014
Job Certified Instructor, Partner at ITpreneurs
Industry Information Technology and Services
Experience
Global Knowledge June 2009 - Present
ITPreneurs July 2008 - Present
ITpreneurs July 2008 - Present
Help Desk Institute 2003 - Present
Optimal Connections, LLC August 2002 - Present
itSMF USA 2013 - 2014
QuickStart Intelligence 2013 - 2014
Phoenix TS 2012 - 2014
HDI 2002 - 2009
QAD 1998 - 2002
Skills
Instructor-led Training, Management Consulting, Assessment, ITIL, Service Management, IT Service Management, Customer Service, Service Delivery, Incident Management, IT Management, IT Strategy, Service Desk, Knowledge Management, Process Improvement, Web Analytics, Help Desk Support, IT Operations, Business Process..., Team Leadership, Business Analysis, Change Management, Software Documentation, Training, Technical Support, Troubleshooting, Cloud Computing, Management, Call Centers, Information Technology, Program Management, Leadership, Consulting, Vendor Management, SharePoint, Analysis, CRM, Business Process
Education
National University 1982 — 1986
MBA, General
California State University-Fullerton 1969 — 1974
BA, Polictical Science Intnl Relations
Global Knowledge June 2009 - Present
ITPreneurs July 2008 - Present
ITpreneurs July 2008 - Present
Help Desk Institute 2003 - Present
Optimal Connections, LLC August 2002 - Present
itSMF USA 2013 - 2014
QuickStart Intelligence 2013 - 2014
Phoenix TS 2012 - 2014
HDI 2002 - 2009
QAD 1998 - 2002
Skills
Instructor-led Training, Management Consulting, Assessment, ITIL, Service Management, IT Service Management, Customer Service, Service Delivery, Incident Management, IT Management, IT Strategy, Service Desk, Knowledge Management, Process Improvement, Web Analytics, Help Desk Support, IT Operations, Business Process..., Team Leadership, Business Analysis, Change Management, Software Documentation, Training, Technical Support, Troubleshooting, Cloud Computing, Management, Call Centers, Information Technology, Program Management, Leadership, Consulting, Vendor Management, SharePoint, Analysis, CRM, Business Process
Education
National University 1982 — 1986
MBA, General
California State University-Fullerton 1969 — 1974
BA, Polictical Science Intnl Relations
Maria Metcalf's itSMF USA Experience January 2005 - January 2006
Job Director of Quality Management at Unisys
Industry Information Technology and Services
Experience
Unisys June 2005 - Present
Unisys Corporation January 2005 - Present
Unisys Corporation 2005 - Present
itSMF USA January 2005 - January 2006
United Health Group April 2004 - June 2005
UnitedHealth Group January 1996 - January 2005
Jack Henry and Associates January 1989 - January 1996
Education
Inver Hills Community College 1987 — 1987
Computer Sciences
Lakehead University 1981 — 1982
Business
St. Paul Vocational Institute - St
Unisys June 2005 - Present
Unisys Corporation January 2005 - Present
Unisys Corporation 2005 - Present
itSMF USA January 2005 - January 2006
United Health Group April 2004 - June 2005
UnitedHealth Group January 1996 - January 2005
Jack Henry and Associates January 1989 - January 1996
Education
Inver Hills Community College 1987 — 1987
Computer Sciences
Lakehead University 1981 — 1982
Business
St. Paul Vocational Institute - St
Albert G. Aguilar's itSMF USA Experience 2005 - 2010
Job Experienced Systems Professional in Insurance, Government, Banking, and Petroleum Industries
Industry Information Technology and Services
Experience
State Compensation Insurance Fund February 2008 - Present
itSMF usa 2005 - 2010
State Compensation Insurance Fund September 2005 - February 2008
State Compensation Insurance Fund October 2000 - September 2005
State Compensation Insurance Fund October 1993 - October 2000
City of Hayward, California October 1989 - July 1993
Wells Fargo Bank June 1988 - October 1989
Barclays Bank May 1986 - June 1988
Standard Oil of Ohio (SOHIO) October 1983 - May 1986
Skills
Business Analysis, Process Improvement, ITIL, Editing, Film, Governance, IT Strategy, Program Management, IT Management
Education
Capella University 2003 — 2003
Certificate, Online Learning Design
Seinan Gakuin University 1977 — 1978
Business, Economics
Baylor University
BA, History, English, Education
State Compensation Insurance Fund February 2008 - Present
itSMF usa 2005 - 2010
State Compensation Insurance Fund September 2005 - February 2008
State Compensation Insurance Fund October 2000 - September 2005
State Compensation Insurance Fund October 1993 - October 2000
City of Hayward, California October 1989 - July 1993
Wells Fargo Bank June 1988 - October 1989
Barclays Bank May 1986 - June 1988
Standard Oil of Ohio (SOHIO) October 1983 - May 1986
Skills
Business Analysis, Process Improvement, ITIL, Editing, Film, Governance, IT Strategy, Program Management, IT Management
Education
Capella University 2003 — 2003
Certificate, Online Learning Design
Seinan Gakuin University 1977 — 1978
Business, Economics
Baylor University
BA, History, English, Education
James Creighton's itSMF USA Experience January 2010 - November 2012
Job Tools and Reporting Account Delivery Manager at HewlettPackard
Industry Information Technology and Services
Experience
HP Enterprise Services November 2014 - Present
HP Enterprise Services December 2011 - September 2014
HP Enterprise Services 2011 - September 2014
Five Pointes Consulting, LLC 2009 - February 2013
itSMF USA January 2010 - November 2012
VisionIT for Hewlett Packard 2009 - 2011
EDS 2008 - 2008
EDS 2007 - 2008
EDS December 2004 - February 2007
EDS June 2003 - December 2004
Skills
ITIL, IT Service Management, Vendor Management, Data Center, IT Operations, Management, Service Management, PMP, Project Management, IT Strategy, IT Management, Service Level Agreements, Offshoring, Business Development, Governance, Network Administration, Program Management, Networking, Business Analysis, English, Infrastructure..., Proposal Writing, Contract Negotiation, Service Delivery, Leaderdship, Mentoring, Solutioning, Managed Services, IT Outsourcing, Change Management, Service Improvement, Application Management..., Integration, Testing, Process Design, Cross-functional Team..., Global Delivery, Cost Models, Service Level Management
Education
Walsh College of Accountancy and Business Administration 2007 — 2009
MBA
Ohio University 1979 — 1983
BS
HP Enterprise Services November 2014 - Present
HP Enterprise Services December 2011 - September 2014
HP Enterprise Services 2011 - September 2014
Five Pointes Consulting, LLC 2009 - February 2013
itSMF USA January 2010 - November 2012
VisionIT for Hewlett Packard 2009 - 2011
EDS 2008 - 2008
EDS 2007 - 2008
EDS December 2004 - February 2007
EDS June 2003 - December 2004
Skills
ITIL, IT Service Management, Vendor Management, Data Center, IT Operations, Management, Service Management, PMP, Project Management, IT Strategy, IT Management, Service Level Agreements, Offshoring, Business Development, Governance, Network Administration, Program Management, Networking, Business Analysis, English, Infrastructure..., Proposal Writing, Contract Negotiation, Service Delivery, Leaderdship, Mentoring, Solutioning, Managed Services, IT Outsourcing, Change Management, Service Improvement, Application Management..., Integration, Testing, Process Design, Cross-functional Team..., Global Delivery, Cost Models, Service Level Management
Education
Walsh College of Accountancy and Business Administration 2007 — 2009
MBA
Ohio University 1979 — 1983
BS
Stephanie Rogerson's itSMF USA Experience January 2013 - September 2015
Job Executive Office Manager at Valence Surface Technologies
Industry Aviation & Aerospace
Experience
Valence Surface Technologies September 2015 - Present
itSMF USA January 2013 - September 2015
itSMF USA January 2012 - 2013
Stewart Title July 2007 - June 2011
Associa Principal Management Group of North Texas May 2006 - July 2007
PM Realty Group October 2003 - May 2006
Skills
Management, Customer Service, Project Management, Process Improvement, Event Management, Budgets, Strategic Planning, Business Development, Team Leadership, Analysis, Administrative..., System Administration, Time Management, Proposal Writing, Office Management, Marketing, Sales, Accounts Payable, Contract Negotiation, Microsoft Office
Education
University of Houston 2001 — 2004
BA, English
Valence Surface Technologies September 2015 - Present
itSMF USA January 2013 - September 2015
itSMF USA January 2012 - 2013
Stewart Title July 2007 - June 2011
Associa Principal Management Group of North Texas May 2006 - July 2007
PM Realty Group October 2003 - May 2006
Skills
Management, Customer Service, Project Management, Process Improvement, Event Management, Budgets, Strategic Planning, Business Development, Team Leadership, Analysis, Administrative..., System Administration, Time Management, Proposal Writing, Office Management, Marketing, Sales, Accounts Payable, Contract Negotiation, Microsoft Office
Education
University of Houston 2001 — 2004
BA, English
Bob Pentuk's itSMF USA Experience 2010 - 2012
Job
Industry Information Technology and Services
Experience
Excalibur Data Systems, Inc. July 2000 - Present
itSMF USA 2010 - 2012
FrontRange Solutions April 1997 - May 2000
Skills
IT Service Management, Project Management, IT Management, ITIL, IT Strategy, Service Management, Process Improvement, IT Operations, Program Management, Incident Management, Strategic Planning, Knowledge Management, Service Desk, Change Management, Configuration Management, Help Desk Support, Vendor Management, Process Simulation, Windows Server, Enterprise Architecture, Windows 7, Governance, Service Delivery, SaaS
Education
University of Houston 1987 — 1989
Master's degree, Environmental Engineering
Houston Baptist University 1984 — 1986
Master of Business Administration (MBA), Business Administration, Management and Operations
United States Military Academy at West Point 1969 — 1973
Bachelor of Science (BS), Engineering
Excalibur Data Systems, Inc. July 2000 - Present
itSMF USA 2010 - 2012
FrontRange Solutions April 1997 - May 2000
Skills
IT Service Management, Project Management, IT Management, ITIL, IT Strategy, Service Management, Process Improvement, IT Operations, Program Management, Incident Management, Strategic Planning, Knowledge Management, Service Desk, Change Management, Configuration Management, Help Desk Support, Vendor Management, Process Simulation, Windows Server, Enterprise Architecture, Windows 7, Governance, Service Delivery, SaaS
Education
University of Houston 1987 — 1989
Master's degree, Environmental Engineering
Houston Baptist University 1984 — 1986
Master of Business Administration (MBA), Business Administration, Management and Operations
United States Military Academy at West Point 1969 — 1973
Bachelor of Science (BS), Engineering