JCPenney Life Insurance
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JCPenney Life Insurance Employees
Consulting with full time position desired September 1995 - Present
High Heels and Spurs licensed Interior Design, Fine Art and Photography January 1995 - Present
Forensic Artist August 2006 - Present
High Heels and Spurs Interior Design, Fine Art, and Photography 1995 - Present
Boston University January 2009 - September 2010
Boston University 2009 - 2010
Mercer University/ University of Southern Mississippi/ Texas A&M Commerce, Texas January 2005 - January 2006
Edward Jones January 2001 - February 2003
Elementary to Eisenhower High School January 1980 - January 2003
JCPenney Life Insurance January 1997 - May 1999
Skills
Mac, PowerPoint, Excel, Photography, Windows, iLife, iWork, Public Speaking, Microsoft Office, Writing, Word, Security, Research, Teaching, Team Building, Analysis, Problem Solving, Investigations, Interviewing, Law Enforcement, Strategic Planning, Policy, Police, Mentoring, Negotiation, Public Relations, Editing, Compliance, Retail, Physical Security, Statistics, Proposal Writing, Enforcement, Dragon Dictate for Mac, Intuos5 Touch, iPhoto, Pages, Keynote,..., Criminal Justice, Private Investigations, Microsoft Word, Report Writing, Criminal Investigations, Time Management, Homeland Security, Investigation, Fundraising, Crisis Management, Interviews, Training, Adobe Creative Suite, Government
Education
Texas A&M University 2014 — 2015
Master of Business Administration (M.B.A.), Project Management, 4.0 in class room
Colorado State University 2014 — 2014
Master of Business Administration (M.B.A.), Project Management, B
Boston University 2011 — 2011
Master of Science Project Management 4 courses, Program Management, 3.1
Boston University 2009 — 2010
Masters, Criminal Justice, 3.1
Mercer University 2004 — 2007
Bachelor's Degree, Double major: Communication/ Fine Art/ Minor: Criminal Justice
Collin County Community College 1991 — 1995
Computer course, Spanish, History, Law Enforcement, General
The University of Southern Mississippi
BA Fine Art Consortium with Mercer University study abroad, Study in England and France, 4.0
Qualimatix / Qualimatic Press / Qualimatic Software / SAS Partners Including Qualex Gold April 2009 - Present
Hewlett-Packard October 2013 - May 2014
Fannie Mae February 2013 - October 2013
Bank of America / US Army-Air Force Exchange / TX Utilities- Energy Futures January 2009 - January 2011
Blockbuster / FOX / WB / NFL / NBA / NASCAR June 2005 - October 2008
Pepsi / Yum Brands / Pizza Hut / KFC June 2003 - May 2005
JCPenney Life Insurance June 2000 - June 2002
Nielsen TV Ratings June 1995 - August 1998
American Airlines June 1985 - May 1994
US Dept. of Ed., DoD and NASA July 1984 - March 1989
Skills
SAS, Data Mining, Analysis, Access, Databases, SQL Server, Oracle SQL, Teradata, DB2, Text Mining, Informix, Unix, Unix Shell Scripting, IBM Mainframe, z/OS, MVS, Capacity Planning, Forecasting, CRM software, Market Research, Customer Insight, Statistical Modeling, Health Insurance, Government Contracts, R&D, Patents, Clinical Data Management, Psychometrics, Demographics, GIS analysis, CRM, Campaign Management, SDLC, Data Management, Data Integration, OLAP, Data Warehouse..., Data Quality, JCL, Consulting, Business Analysis, SQL, Analytics, Data Modeling, Data Warehousing, GIS, Microsoft SQL Server
Education
Walden Universtity / Drexel Medical School 1978 — 1979
Ph.D., MIS / Health System Operations Research
State University of New York at Albany 1977 — 1978
B.S., Psychology, Political Science
Drexel University College of Medicine 1973 — 1976
M.S.P., Psychiatric Research
Arkansas State University 1971 — 1973
B.A., Sociology, Psychology
The Richards Group June 1997 - Present
JCPenney Life Insurance April 1988 - June 1997
Skills
InDesign, Illustrator, Art Direction, Typography, Advertising, Integrated Marketing, Logo Design, Adobe Creative Suite, Graphic Design, Layout, Brochures, Brand Management, Creative Direction, Marketing Communications, QuarkXPress, Creative Services, Social Media Marketing, Digital Strategy, Direct Mail, Web Design, Mac, Pre-press, Graphics, Creative Strategy, Outdoor Advertising, Interactive Advertising, Corporate Branding, Corporate Identity, Concept Development
Education
University of North Texas 1987 — 1988
Transamerica June 2010 - Present
Gaining Power Institute LLC December 2007 - June 2010
CompUSA October 2006 - April 2007
CompUSA December 1996 - May 2006
JCPenney Life Insurance 1991 - 1995
Skills
Process Improvement, Management, Coaching, Customer Service, Training, SAP, Advertising, Insurance, Team Building, Customer Experience, Microsoft Excel, Outlook, Marketing, Microsoft Word, Call Centers, E-commerce, Human Resources, Leadership, Microsoft Office, Program Management, Public Relations, Retail, Sales, Time Management, Operations Management, Team Leadership, Vendor Management, Access, Software Documentation, Business Analysis
Education
Collin County Community College 1992 — 1994
JPMorganChase May 2011 - Present
GMAC Rescap 2009 - May 2011
Sprint Nextel 2003 - 2007
JCPenney Life Insurance August 1998 - October 2002
United Space Alliance June 1996 - February 1997
Skills
Financial Modeling, Business Analysis, Financial Analysis, Variance Analysis, Analytics, Forecasting, Financial Reporting, Business Process..., Risk Management, Finance, Public Speaking, Analysis, Process Improvement, Management, Leadership, Project Management, Strategic Planning, Customer Service
Education
Texas A&M University 1994 — 1996
MS, Math
Baylor University 1990 — 1994
BA, Mathematical Sciences
AT&T Mobility Services LLC March 2012 - Present
AT&T Mobility September 2009 - March 2012
AT&T Mobility September 2008 - September 2009
AT&T Mobility December 2005 - September 2008
Cingular Wireless October 2003 - December 2005
AT&T Wireless August 1998 - October 2003
B. C. Harris Publishing Co. May 1995 - August 1998
JCPenney Life Insurance April 1993 - May 1995
Skills
Customer Satisfaction, Wireless, Telecommunications, Call Center, CDMA, Avaya, Workforce Management, Telecommunications..., UMTS, T1, Process Improvement, Change Management, Call Centers, Customer Experience, Contact Centers, ACD, Project Management, Leadership, Management, Vendor Management, Troubleshooting, Performance Management, Avaya Technologies
Education
Texas State University 2001 — 2003
BA, Psychology, Spanish
Austin Community College 1994 — 1996
AA, Psychology
Linda Rolison Design May 2008 - Present
JCPenney Life Insurance 1993 - 2007
Aegon Direct Marketing Service 1993 - 2007
AEGON 1993 - 2007
ADMARC Advertising 1986 - 1990
Education
State University of New York College at Buffalo 1982 — 1984
Self Employed May 2009 - Present
The Ampersand Agency August 2007 - May 2009
Countrywide Home Loans March 2000 - June 2006
JCPenney Life Insurance January 1995 - January 2000
Skills
Call Centers, Customer Service, IT Strategy, Network Engineering, Troubleshooting, IT Solutions, Apple OS, Networking, Windows Server, Servers
Education
University of North Texas 2012 — 2013
Collin College 2010 — 2013
Network Engineering
Humana May 2000 - Present
PricewaterhouseCoopers 1998 - 1999
JCPenney Life Insurance 1980 - 1982
Skills
Statutory Financial..., Health Insurance, Health Care Reform, Risk Based Capital, Reinsurance Management..., Health Insurance..., CPA Audit Management, Financial Examination..., Supplemental Health..., Captive Management, Capital Management, Accounts Payable, Premium Accounting, Treasury Management, Budgeting and Analysis, Administrative Expense..., Project Management
Education
University of Alabama 1981 — 1985
BS, Accounting
Transamerica/Aegon Direct Marketing Services April 2001 - April 2013
JCPenney Life Insurance April 1994 - March 2001
JCPenney Credit Service Center August 1992 - April 1994
Skills
Customer Service
Education
Mohawk Valley Community College
Associate of Applied Sciences, Retail Business Management