JPMorgan Chase Card Services
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JPMorgan Chase Card Services Employees
Space Needle & Chihuly Garden and Glass June 2015 - Present
Expedia, Inc. 2014 - 2015
Expedia 2012 - 2014
Stash Hotel Rewards 2010 - 2012
Expedia, Inc 2006 - 2010
JPMorgan Chase Card Services 2004 - 2006
ArcStream Solutions 2000 - 2002
National Geographic 1998 - 2000
Skills
Team Leadership, Product Strategy, Product Management, Strategic Planning, Marketing Strategy, Direct Marketing, Customer Loyalty, Loyalty Marketing, Strategic Partnerships, Partnership Marketing, Segmentation, Digital Marketing, Marketing, Management, Leadership, CRM, Analytics, Competitive Analysis, Brand Loyalty, Strategy, Email Marketing
Education
Wharton, University of Pennsylvania 2002 — 2004
MBA
Yale University 1994 — 1998
BA, American Studies
Massage 2012 - Present
LUSH FRESH HANDMADE COSMETICS October 2009 - Present
A Balanced Life Massage May 2012 - June 2013
JPMorgan Chase Card Services May 1997 - October 2008
Education
Harris School of Business-Wilmington Campus 2011 — 2012
Massage Therapy, Massage Therapy/Therapeutic Massage
JPMorgan Chase 1999 - Present
J.P. Morgan Chase 1999 - Present
JP Morgan Chase 1999 - Present
Chase Manhattan Corporation 1999 - Present
JPMorganChase 1999 - Present
JPMC 1999 - Present
Chase Card Services July 1999 - June 2011
JPMorgan Chase - Card Services 1999 - 2008
MBNA 1996 - 1999
Skills
SDLC, Databases, Data Modeling, Data Warehousing, DB2, Release Management, Enterprise Architecture, Data Architecture, Solution Architecture, Business Analysis
Education
Drexel University 1984 — 1990
BSEE, Electrical Engineering
Commonwealth Bank April 2015 - Present
Mindful Meal August 2010 - Present
Springleaf Financial Services September 2012 - March 2015
Barclaycard US April 2007 - July 2012
JPMorgan Chase December 2006 - May 2007
JPMorgan Chase - Card Services August 2004 - December 2006
Skills
Analytics, Management, Strategy, Analysis, Risk Management, CRM, Business Analysis, Banking, Credit Cards, Financial Risk
Education
University of Delaware 1999 — 2004
PhD, Mechanical Engineering
Boğaziçi University 1992 — 1998
BS & MS, Mechanical Engineering
JPMorgan Chase Auto Finance April 2007 - Present
JPMorgan Chase Card Services November 2003 - March 2007
Rhodes Furniture July 2000 - March 2004
HGVC July 1999 - May 2000
MVCI 1997 - October 1999
Gap December 1995 - October 1998
Sprint January 1995 - 1997
Skills
Training, Virtual Training, Management, Human Resources, Sales, Performance Management
Education
Colegio Babeque/ABC 1989 — 1991
Cornell University
Seminole State College of Florida
Marketing
Verizon May 2012 - Present
JPMorgan Chase- Card Services 2011 - December 2012
AT&T Wireless December 2010 - 2011
Frontier Communications July 2000 - November 2010
Verizon 2000 - 2009
Skills
Customer Satisfaction, Call Center, Telecommunications, Customer Retention, Vendor Management, Customer Experience, Account Management, CRM, Call Centers, Cross-functional Team..., Customer Service, Managed Services, Sales, Sales Operations, Salesforce.com, Solution Selling, Team Building, Team Leadership, Troubleshooting, Workforce Management
Education
California State University-Northridge 1999 — 2003
BA, Bus, Marketing
Google September 2014 - April 2015
Google July 2012 - September 2014
Google January 2011 - July 2012
Sony Pictures Entertainment June 2008 - June 2009
Ventures in Development April 2008 - June 2008
Oliver Wyman July 2006 - March 2008
JPMorgan Chase Card Services June 2005 - December 2005
Phoenix Suns and Arizona Diamondbacks June 2004 - August 2004
Skills
Rich Media, Strategic Planning, Market Research, Analytics, Financial Modeling, Marketing Strategy, Management Consulting, Competitive Analysis, Product Strategy, Data Analysis, Quantitative Analysis, Strategy Development, Marketing Research, Market Analysis, Business Planning, Strategic Consulting, Strategy, Strategic Partnerships
Education
Fuller Theological Seminary 2015 — 2017
Master's degree, Theology/Theological Studies
University of California, Berkeley, Haas School of Business 2014 — 2014
Executive Education Program, Product Management
University of Pennsylvania - The Wharton School 2002 — 2006
B.S., Economics
Retirement Advisors of America December 2013 - Present
Chase Paymentech February 2010 - December 2013
Chase Paymentech January 2003 - December 2013
Chase Paymentech Solutions January 2003 - December 2013
JPMorgan Chase-Card Services 2003 - December 2013
Chase Paymentech (JPMorgan Chase) 2003 - December 2013
Fidelity Investments February 1993 - October 2002
Fidelity Investments - ECM 1998 - 2002
Skills
B2B, Sales, Sales Management, Leadership, Investments, Finance, Credit Cards, Small Business, Team Management, Relationship Management, Electronic Payments, Payment Card Processing, Series 63, Debit Cards, Payments, Salesforce.com, Account Management, Banking, Credit, Financial Services, Direct Sales, Merchant Services
Education
University of North Texas 1990 — 1992
BBA, Marketing
JPMorgan Chase, Card Services October 2001 - Present
JPMorgan Chase Card Services October 2001 - Present
Vital Processing Services 1998 - 2001
Heinrich Marketing April 1993 - October 1998
Skills
Database Marketing, Credit Cards, Segmentation, Direct Marketing, Cards, Credit, Vendor Management, Campaign, Payments, Analytics, Strategy Development, Predictive Analytics, Multi-channel Marketing, Loyalty Programs, Strategic Planning, Analysis, Process Engineering, Campaign Management, Relationship Marketing, Direct Mail, Customer Experience, Data Mining, Customer Acquisition, Loyalty Marketing, Marketing Strategy, Management, Strategy, Marketing, CRM
Education
University of Pittsburgh 1979 — 1983
Bachelor of Science, Geology/Earth and Environmental Science
JPMorgan Chase March 2012 - Present
JPMorgan Chase Card Services February 2008 - March 2012
Prudential Financial April 2006 - June 2007
Nationwide Financial January 2000 - January 2006
Chase January 1997 - January 2000
Huntington National Bank January 1991 - January 1997
US Navy January 1987 - January 1993
Skills
Customer Relations, Call Center, Risk, Forecasting, Retirement, Operations Management, Customer Service, Restructuring, Fraud, Six Sigma, Strategic Planning, Business Planning, Strategic Partnerships, Internal Audit, Performance Management, People Development, Motivational Speaking
Education
The Ohio State University - The Max M. Fisher College of Business 2011 — 2012
Executive MBA, Business Administration
JPMorgan Chase December 2013 - Present
JP Morgan Chase January 2011 - November 2013
JPMorgan Chase 2009 - 2011
JPMorgan Chase Card Services 2006 - 2009
TSYS 2000 - 2005
Skills
SDLC, Business Analysis, Requirements Gathering, Requirements Analysis, Software Project..., Business Requirements, PMO, Software Development, IT Strategy, User Acceptance Testing, Systems Analysis, Vendor Management, Agile Methodologies, Project Delivery, Visio, Enterprise Architecture, Business Process...
Education
Lenoir-Rhyne University
Experian - North America September 2011 - Present
JPMorgan Chase - Card Services November 2008 - September 2011
NII Holdings, Inc. September 2005 - January 2008
Nextel Communications (merged with Sprint) April 2002 - September 2005
Net2000 October 1999 - April 2002
Skills
Employee Engagement, Leadership, Performance Management, Succession Planning, Human Resources, Talent Management, Personnel Management, Culture Change, Employee Relations, Onboarding, Management, Talent Acquisition, Recruiting, Coaching, Leadership Development, HRIS, Deferred Compensation, Cross-functional Team..., Change Management, Strategic Planning, Organizational Design, Organizational..., Applicant Tracking..., Workforce Planning, Vendor Management, Training, Organizational...
Education
Our Lady of the Lake University
MBA
Plano
Texas State University
BS, Journalism/Public Relaltions
Intuit August 2013 - Present
Intuit December 2011 - August 2013
JPMorgan Chase - Card Services March 2004 - November 2011
JPMorgan Chase - Card Services 2001 - 2004
JPMorgan Chase - Card Services June 1999 - 2001
Skills
Performance Management, Coaching, Performance Consulting, Change Management, Call Center, Leadership, Call Centers, Business Process..., Leadership Development, Instructional Design, Operations Management, Talent Acquisition, Management, Performance Improvement, Employee Engagement, Cross-functional Team..., Training, Training Delivery, Organizational..., Strategy, Consulting, Human Resources, Workforce Planning, Process Improvement, Strategic Planning, Organizational..., Talent Management, Employee Training, Onboarding, E-Learning, Organizational Design, Vendor Management, Employee Relations, Needs Analysis, Executive Coaching, Recruiting, Team Building, Personnel Management, Interviews, Program Management, Customer Experience, Learning Management, Blended Learning, Instructor-led Training, Hiring, Culture Change, Learning Management..., Conflict Resolution
Education
Brigham Young University
BA, Organizational Communication
University of Utah - David Eccles School of Business
MS, Human Resource Management
Lending Club June 2011 - Present
JPMorgan Chase Card Services 2008 - 2009
Washington Mutual Card Services 2005 - 2008
Providian Financial Services 2002 - 2005
Fleet Credit Card Services 1998 - 2002
PNC National Bank January 1996 - January 1998
Household Credit Services June 1993 - May 1996
American Express/SROC January 1992 - January 1993
CITICORP/CHOICE January 1988 - January 1992
Beijing Railway Engineering School 1982 - 1986
Skills
Asset Management, Predictive Analytics, Business Intelligence, Financial Risk, Financial Services, Modeling, Credit, Forecasting, Loans, Risk Management, Analytics, Management, Predictive Modeling, Credit Cards, Strategy, Credit Risk, Financial Analysis, Leadership, Collections, Banking, Portfolio Management, Financial Modeling, Basel II
Education
Southwestern JiaoTong University
B.S, Mathematics
The Johns Hopkins University
M.S.E, Mathematical Science