KANA Software
Industry: Computer company
DescriptionKANA Software, Inc. is a wholly owned subsidiary of Verint Systems and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies. CEO: Mark A Duffell (Mar 22, 2010–) Headquarters: Sunnyvale, CA Founded: 1996, California Number of employees: 350 - 500 est. (2013) Subsidiaries: KANA SOFTWARE TECHNOLOGY, INC, Parent organization: Verint Systems
KANA Software List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at KANA Software. You can filter them based on skills, years of employment, job, education, department, and prior employment.
KANA Software Salaries. You can even request information on how much does KANA Software pay if you want to. Learn about salaries, pros and cons of working for KANA Software directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
308 KANA Software employees in database. Find out everything there's to know about KANA Software employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
KANA Software Employees
Accenture September 2008 - Present
NII Holdings, Inc. October 2010 - February 2013
Verizon Business August 2005 - February 2009
Accenture LLP. September 2004 - August 2008
MCI February 2002 - September 2005
Accenture October 2000 - August 2004
Samsung Securities June 2002 - November 2002
KANA Software April 2001 - March 2002
Cerner Corporation June 1999 - October 2000
Skills
Telecommunications, Enterprise Architecture, PMP, Servers, Siebel, Performance Tuning, Cloud Computing, Integration, Windows, Requirements Gathering, Solution Architecture, System Administration, Software Development, EAI, Change Management, Data Warehousing, PL/SQL, IT Strategy, CRM, IT Management, Program Management, Vendor Management, Business Process Design, Business Process, Product Management, Databases, PMO, Technical Architecture, Oracle, Requirements Analysis, Business Analysis, Agile Methodologies, SaaS, Project Management, Java, Software Project..., Business Transformation, Business Intelligence, Microsoft SQL Server, Management Consulting, Cross-functional Team..., ITIL, SDLC, Process Improvement, SOA, Testing, Business Process..., SQL, System Architecture, Unix
Education
California State University-San Bernardino 1994 — 1999
Bachelor of Science (B.S.)
Rialto High School 1993 — 1994
KANA Software November 2013 - November 2014
Document Advantage Corporation May 2012 - July 2013
MindTree Ltd. October 2010 - June 2011
Accenture May 2007 - September 2010
Skills
IBM Mainframe, Quality Center, AS400, Test Director, Test Planning, System Testing, Software Project..., ISTQB, MIS Administration, SQL, Test Management, Team Management, Mainframe testing, Cross-functional Team..., Leadership Development, Selenium Testing, Visio, Business Requirements, Requirements Gathering, Business Process Design, Business Process, Debit Cards, Core Banking, Insurance, Customer Requirements, SDLC, Agile Methodologies, Software Documentation, Business Analysis, Testing, Integration, Regression Testing, Quality Assurance, Software Quality..., HP Quality Center
Education
University of Tampa - John H. Sykes College of Business 2012 — 2013
Master of Business Administration, Information Systems Management, 3.78 out of 4
Mississippi State University 2011 — 2011
MBA, Information Systems
West Bengal University of Technology 2002 — 2006
BTECH, Computer Science and Engineering
JDS,Kalyani,WB,India 1988 — 2002
Self-Employed January 1994 - Present
Back To Balance May 2006 - May 2008
Non-Profit October 2003 - February 2006
Openwave June 2002 - June 2003
KANA Software January 2000 - January 2002
IBM Global Process Services 2000 - 2000
Skills
L10n, Translation, Organisational Skills, Detail-oriented, Software Proficiecy, Interpersonal Skill, Internationalization, Manuals, Proofreading, Quality Assurance, Trados, English, Website Localization, Social Skills, Foreign Languages, Italian, Editing, Multilingual, German, Technical Documentation, Language Services, Localization, Terminology, Spanish, Medical Translation, Technical Translation, Linguistics, Project Management, Interpreting, Globalization, Transcription, FrameMaker
Education
Johannes Gutenberg University Mainz 1982 — 1991
MS, Biology
Universität Köln, Germany 1986 — 1988
Biology (Immunology), Biochemisty, Animal Physiology
KANA Software July 2013 - Present
Anthropologie August 2011 - July 2013
Honeywell Aerospace June 2012 - June 2013
KMBC News Station May 2011 - August 2011
Channel 6 News January 2011 - May 2011
Skills
Testing, SAP, Team Leadership, Six Sigma, Matlab, Microsoft Office, C++, Sales, Visio, Systems Engineering, Customer Service, Aerospace, Mathematics, Atmospheric Science, People Skills, Communication, ABAP, Cross-functional Team..., QTP, Process Improvement, HPQC, Computer Science, Technical Support, Technical Analysis, Team Building, Virtual Teams, Team Management, Dependable Team Player, Teamwork, Customer Service..., Commitment to Customer..., Computer Support, Scripting, Script Editing, Script Analysis, Troubleshooting, Debugging Code, IDV, WordPress, AP Style, Chatter, I3, Business Objects, Agile Methodologies, Agile & Waterfall..., Atlassian JIRA, Wireframes, OS X
Education
University of Kansas 2009 — 2012
Bachelor of Science (B.S.), Atmospheric Sciences
Hutchinson Community College 2007 — 2009
Associates, Liberal Arts and Sciences/Liberal Studies
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. June 2014 - Present
Peter Lik USA February 2013 - November 2013
Corning Optical Fiber July 2009 - September 2010
Corning Optical Fiber September 2004 - July 2009
Cornell University (Web Production Group) November 2003 - September 2004
Salient Corporation November 2001 - November 2003
Avasta, Inc. March 2001 - July 2001
KANA Software October 1999 - March 2001
Visa November 1997 - October 1999
Gilead Sciences March 1996 - November 1997
Skills
Program Management, Project Management, Business Process, Management, Telecommunications, Data Center, Strategic Planning, Analysis, Leadership, Marketing, Project Planning, Sales, Troubleshooting, Oracle, Quality Assurance
Education
Notre Dame de Namur University 1985 — 1990
BS, Business
Ateneo de Manila University 1973 — 1985
Olillo December 2012 - June 2015
KANA Software 1998 - 2002
Accenture 1994 - 1998
Skills
Software Project..., Business Process..., Software Implementation..., Business Process..., Strategic Communications, Corporate Communications, Computer Software..., Product Development, Strategic Planning, Customer Service, Microsoft Office, Marketing Strategy, Entrepreneurship, Business Strategy, Management, CRM, Project Management, Leadership
Education
Michigan State University 1992 — 1994
Master of Arts (M.A.), Business/Corporate Communications
Augustana College (SD) 1988 — 1992
Bachelor of Arts (B.A.), Mass Communication/Media Studies
KANA Software October 2013 - Present
TouchNet Information Systems, Inc. February 2011 - October 2013
Asurion April 2005 - June 2010
Sprint PCS August 1999 - May 2003
TEKsystems June 1997 - June 1999
Skills
CRM, Cross-functional Team..., Recruiting, Process Improvement, Business Intelligence, Wireless, Customer Experience, Account Management, Product Management, Business Analysis, Enterprise Software, Telecommunications, Screening, Management
Education
Emporia State University 1993 — 1997
BFA / BS, Communication / Social Science
LightCyber November 2014 - June 2015
KANA Software December 2012 - July 2014
ESP SAFETY INC. September 2011 - November 2012
Fiorano Software August 2009 - August 2011
Skills
Gopher Trapping, Speed Walking, New Business Development, Cold Calling, Software, Cloud Computing, Percussion Performance, Drums, Electronica, Audio Engineering, Customer Service, CRM, Strategic Partnerships, Management, Salesforce.com, Program Management, Marketing, Sales Presentations, Sales Operations, Sales, Email Marketing, Lead Generation, Sales Process, SaaS, Enterprise Software
Education
University of California, Santa Cruz 2007 — 2009
B.A., Psychology
Foothill College
Transfer to UC, General Ed
Los Gatos High School
Diploma
Musicians Institute
Percussion Institute of Technology
Symbio September 2014 - Present
Bleum May 2012 - August 2014
TeleTech January 2011 - May 2012
Accenture July 2005 - December 2010
KANA Software January 2000 - January 2005
Kana Software, Inc. March 2000 - March 2003
CSC January 1996 - March 2000
Skills
Program Management, Outsourcing, CRM, Product Development, SDLC, BPO, Strategy, Enterprise Software, Management, Offshoring, Marketing Strategy, Leadership, Negotiation, Sales Management, Account Management, Cross-functional Team..., Project Management, SaaS, Software Development, Solution Selling, Team Management, Cloud Computing, E-commerce, Integration, Start-ups, Product Management, Business Process, Executive Management, Management Consulting, Salesforce.com, Strategic Partnerships, Business Development, Process Improvement, Professional Services, Vendor Management, Sales, Change Management, Digital Marketing, Business Intelligence, Consulting
Education
University of Denver - Daniels College of Business 2001 — 2003
MBA, International Business
University of Iowa - Henry B. Tippie College of Business 1992 — 1996
BBA, Marketing
Curtin University of Technology 1995 — 1995
Marketing
Act-On Software, Inc. January 2014 - Present
ParetoCentral.com May 2010 - December 2013
CPI Corp. 2012 - 2012
eBay 2008 - 2010
eBay, Inc. 2005 - 2008
CellPay 2002 - 2005
OneChannel 2002 - 2003
KANA Software 2000 - 2002
Skills
Product Management, Product Marketing, E-commerce, Analytics, Customer Acquisition, Marketing Strategy, Online Advertising, Web Analytics, Strategic Partnerships, Competitive Analysis, Digital Marketing, Email Marketing, SEM, Multi-channel Marketing, Segmentation, CRM, Integrated Marketing, Business Planning, Entrepreneurship, Marketing, Online Marketing, Cross-functional Team..., Start-ups, Management, Leadership, Mobile Marketing, Market Research, B2B, Market Planning
Education
The University of Chicago - Booth School of Business
MBA, Finance, Marketing
University of Washington
MS, Transaportation Systems
Indian Institute of Technology, Madras
Bachelor of Technology, Civil Engineering
Apple September 2013 - Present
Kalyaa Financial Services March 2010 - Present
Sraavya Audio (a Music company) January 2008 - Present
Genesys July 2010 - August 2013
Kana Software January 2008 - February 2010
Kana Software July 2006 - January 2008
Kana Software July 2004 - July 2006
Kana Software May 2002 - July 2004
KANA Software April 2001 - May 2002
Kana Communications April 2000 - April 2001
Skills
Business Development, SaaS, Product Management, Product Development, Product Design, Enterprise Architecture, Project Management, Knowledge Management, Co-Browse, CRM, Professional Services, Cloud Computing, Investment Advisory, Financial Modeling, Enterprise Software, CTI, Project Governance, Pre-sales, Integration, Software Development, Management, Outsourcing, Account Management, Leadership, Program Management, Start-ups, Call Centers, Cross-functional Team..., Agile Methodologies, Java Enterprise Edition, Customer Service, Business Intelligence, IVR, SIP, Telecommunications, Genesys, Software Project..., Solution Selling, Vendor Management, Strategic Partnerships, Strategy, Training, Go-to-market Strategy, Solution Architecture, Mobile Devices, VoIP, Unified Communications, IT Strategy, Contact Centers, ACD
Education
Indian Institute of Technology, Madras 1994 — 1997
MS
Project Managment Institue 2007 — 2008
PMP
Google November 2014 - Present
Google November 2013 - November 2014
Google June 2011 - November 2013
HSBC December 2001 - June 2011
Kana Software May 2000 - April 2001
Andersen Consulting (Accenture) September 1998 - June 2000
Skills
SEM, Interactive Marketing, Web Marketing, Display Advertising, Customer Engagement, Web Analytics, Mobile Marketing, Analytics, PPC, Multi-channel Marketing, Digital Marketing, Digital Strategy, Online Advertising, Customer Acquisition, Lead Generation, Direct Marketing, Email Marketing, SEO, Marketing Analytics, Product Management, Affiliate Marketing, Search Advertising, Mobile Advertising, Video Advertising, Digital Video, CRM, Brand Awareness, Brand Developement, Brand Implementation, Segmentation, Online Marketing, Campaign Management, Brand Development, Digital Media, Integrated Marketing, Advertising, Google Adwords, Marketing, Enterprise Software, Google Analytics, Strategic Partnerships, Media Planning
Education
University of Notre Dame - Mendoza College of Business 2012 — 2013
MBA, Marketing and Growth Strategy, Magna Cum Laude
Loyola University Chicago 1994 — 1998
BS, Psychology, Magna Cum Laude
KANA Software February 2015 - Present
California State University, Sacramento February 2014 - January 2015
Skills
Java, JSP, Eclipse, Algorithm Design, C/C++, Linux, HTML, MySQL, Databases, C++, Python, SQL, Shell Scripting, Wildlife Photography, Hammer, Guitar, Database Engine, Web Development, Verilog, Windows, Spring, Hibernate, Fedora, Windows 7, Tomcat, OOP, SQLite
Education
California State University-Sacramento
Master's degree, Computer Science, 3.6/4 GPA
SJC Institute of Technology 2009 — 2013
Bachelor of Engineering (BE), Computer Science
Presidency College 2007 — 2009
Pre-University Course
Emory University July 2011 - Present
ACS, A Xerox Company December 2005 - July 2010
WaaYS October 2003 - December 2005
KANA Software 1998 - 2003
Servicesoft 1998 - 2000
Skills
Leadership, Research, Accounting, Management Accounting, Cost Accounting, Managerial Finance, Financial Analysis, Management, Analysis, Project Management, Professional Services, Recruiting, Economic Statistics, Sales, Sales Management, Stata, Writing, University Teaching, Academic Tutoring, Strategic Planning, Business Strategy, Business Planning, Business Development, CRM, Program Management, Business Process..., Strategy, Management Consulting
Education
Emory University 2011 — 2016
Doctor of Philosophy (PhD)
Emory University - Goizueta Business School 2008 — 2010
Executive MBA
University of South Alabama, College of Medicine 1993 — 1993
Research
University of Alabama at Birmingham 1989 — 1993
Bachelor of Science (BSc)
KANA Software March 2015 - Present
Kansas State University July 2013 - December 2014
Sprint May 2014 - August 2014
Kansas State University January 2013 - June 2013
TCS August 2010 - December 2012
Skills
SQL, JavaScript, Core Java, J2EE, .NET, Eclipse, MySQL, HTML 5, ETL, C#, CSS, Oracle, HTML, Software Development, Visual Studio, ASP.NET, Android Development, Systems Engineering, Web Technologies, Teradata, DB2, Project Management, Web Development, Microsoft Office, Microsoft Excel, Microsoft Word, Programming, Computer Software..., Test Data, Information Technology, Spring MVC, Hibernate
Education
Kansas State University 2013 — 2015
Master of Science (M.S.), Computer Science, 4.0/4.0
Vellore Institute of Technology 2006 — 2010
Bachelor of Technology (B.Tech.), Information Technology, 8.87/10.0
sri chaitanya
sri chaitanya
Channelinsight July 2012 - Present
Lexmark International March 2012 - July 2012
ISYS Search Software September 2008 - April 2012
Ping Identity May 2005 - August 2008
NEXTEL May 2002 - April 2005
Rocket Software March 2000 - May 2002
Google August 1998 - March 2000
KANA Software March 1997 - August 1999
IBM December 1993 - February 1997
CA Technologies 1989 - 1994
Skills
Sales, Consulting, Marketing, Engineering, Databases, Leadership, Enterprise Software, SaaS, Cloud Computing, Product Management, Solution Selling, Start-ups, Strategic Partnerships, Product Marketing, Account Management, Business Development, New Business Development, Salesforce.com, Sales Management, Strategic Planning, Management, Sales & Marketing..., International Sales
Education
Regis University 1983 — 1987
MBA Work, MBA
Colorado State University 1977 — 1981
B.S. Information Systems, College of Business
Cloud Sherpas September 2014 - Present
iGATE September 2009 - August 2014
Bottomline Technologies September 2007 - May 2009
Do Be(tm) Brands Limited, LLC September 2006 - August 2008
Fidelity Investments eBusiness 2006 - August 2007
Grapeleaf Realty Holdings, LLC January 2004 - January 2007
Chordiant Software July 2004 - August 2006
Fidelity Employer Services Company 2002 - 2004
KANA Software October 2000 - December 2001
Silknet 2000 - 2001
Skills
Agile Methodologies, Business Analysis, SDLC, Software Project..., SaaS, Requirements Analysis, Agile Project Management, Enterprise Software, Requirements Gathering, Product Management, Cloud Computing, Scrum, Business Intelligence, Integration, Business Requirements, Program Management, SOA, Enterprise Architecture, Visio, Business Process..., Vendor Management, CRM, Start-ups, Management, Resource Management, Software Implementation, Salesforce.com, Business Process, Software Development, Outsourcing, Pre-sales, E-commerce, Analysis, Leadership, Web Applications, Professional Services, UML, Solution Architecture, Software Design, Process Improvement, Product Development, Waterfall, Systems Analysis, Consulting, Project Delivery, Business Process Design, Salesforce.com..., Salesforce.com..., Professional Services..., Business Discovery
Education
D'Amore-McKim School of Business at Northeastern University 1993 — 1995
MBA
Northeastern University 1985 — 1990
BBS
Christian Brothers Academy 1983 — 1985
KANA Software January 2010 - Present
Flosuite July 2007 - December 2009
Elekta Limited September 2002 - July 2007
Thales Training and Simulation September 2000 - September 2002
QSS April 2000 - May 2000
Skills
C#, C++, XML, Java, Spring, Java Enterprise Edition, JBoss Application Server, Eclipse, Web Services, Ant, Servlets, JDBC, Subversion, JavaScript, Agile Methodologies, OOP, CVS, JSP, Software Engineering, Software Development, SQL, Microsoft SQL Server, Databases
Education
University of Aberdeen 1993 — 1997
BSc, Eng
Edinburgh Napier University
Post Graduate Diploma, Software Engineering
Millburn Academy
Guildery April 2015 - Present
First Tech Federal Credit Union September 2014 - Present
KudosKorner September 2013 - December 2013
coding dojo May 2013 - July 2013
Zypr by Pioneer July 2012 - January 2013
ModeWalk, Inc February 2012 - June 2012
ItsOn inc. March 2011 - October 2011
KANA Software October 2009 - August 2010
Bravisa February 2007 - August 2007
Skills
HTML5, CSS3, JavaScript, PHP, Java, jQuery, Unix, Linux, Ruby on Rails, Adobe photoshop, Subversion, CSS, Test Automation, Web Applications, XML, Windows, Android, Web Design, Web Development, AJAX, Photoshop, User Interface Design, Front-end, Testing, Eclipse, Mobile Applications, User Interface, Perl, MySQL, Mobile Devices, HTML 5, Django, Git, Oracle, Ruby, OS X, Python, Operating Systems, Tomcat
Education
Fudan University
BS, biology
San Jose State University
BS, computer science
University of California, Berkeley
phD candidate, nutritional sciences
Zend Technologies April 2015 - Present
Centrify Corporation August 2014 - April 2015
EMC Computer Systems June 2010 - August 2014
Bostonpost May 2009 - February 2010
KANA Software January 2007 - April 2009
Office Team for GN Netcom (Hello Direct) February 2006 - December 2006
Autodesk for Act 1 Personnel Services July 2005 - January 2006
PC Connection August 2004 - July 2005
Hewlett-Packard for TeleSpectrum Worldwide December 2002 - July 2004
Radio Shack July 2002 - December 2002
Skills
Servers, Databases, Web Applications, Scripting, Windows, Customer Satisfaction, Troubleshooting, VMware, SaaS, Unix, Customer Relations, Problem Solving, SQL Server, Linux, SQL, Customer Service, XP, Operating Systems, Solaris, XML, Network Security, Microsoft SQL Server, Networking, Technical Support, Software Documentation, Cloud Computing, Security, Enterprise Software, Virtualization, Apache, DB2, Firewalls, HRIS, ISO, Java, Microsoft Office, TCP/IP, Hardware, CRM, Integration, Pre-sales
Education
Computer Learning Center 1993 — 1995
Diploma, Computer Programming (C, COBOL)
Foothill College 1988 — 1992
Liberal Arts
Mountain View High School 1984 — 1988
High School Diploma, College prep
Graham Middle School
Juniper Networks July 2013 - Present
Matrix Quest February 2012 - July 2013
Zhone Technologies July 2007 - December 2011
IP Infusion November 2005 - June 2007
Matrix Enterprise March 2002 - November 2005
KANA Software September 2004 - March 2005
Harmonic Inc. April 2001 - December 2001
Lucent Technologies June 1999 - April 2001
Ascend Communications January 1996 - June 1999
Telebit Corporation October 1993 - December 1995
Skills
Executive Management, Customer Satisfaction, Professional Services, Customer Support, Process Improvement, Problem Solving, Telecommunications, Process Engineering, Call Center, Leadership, Cross-functional Team..., Team Leadership, Team Building, Strategic Partnerships, Product Management, Enterprise Software, Program Management, Start-ups, Management, Strategy, CRM, Sales, Account Management, Outsourcing, Integration, SaaS, Budgets, Cloud Computing, New Business Development, Business Strategy, Solution Selling, Business Development, Salesforce.com, Lead Generation, Call Centers, Training, Wireless, Networking, Strategic Planning, Vendor Management, Go-to-market Strategy, Product Marketing, VoIP, Mobile Devices, Marketing, Channel Partners, Direct Sales, Competitive Analysis, Managed Services, Pre-sales
Education
Michigan State University 1974 — 1979
MBA
Purdue University 1969 — 1973
BS
IBM June 2015 - Present
IBM August 2013 - June 2015
Paddy Power July 2012 - July 2013
Fidelity Investments April 2010 - July 2012
KANA Software February 2009 - October 2009
EMC December 2005 - February 2009
IBM February 1998 - June 2005
Staff Builders Home Health Care November 1995 - February 1998
Skills
LoadRunner, Lotus Domino, Websphere, Performance Testing, DB2, Databases, Test Automation, AIX, Performance Tuning, Test Planning, Web Services, Performance Engineering, Linux, SoapUI, Cloud Computing, Agile Methodologies, SQL, Java, Testing, Unix, Software Development
Education
Boston University
Bachelor of Science
Visual IQ, Inc. May 2014 - Present
Visual IQ, Inc. April 2013 - May 2014
Visual IQ, Inc. May 2012 - April 2013
Intuit July 2008 - May 2012
Intuit November 2007 - July 2008
Intuit March 2006 - November 2007
KANA June 2004 - March 2006
KANA November 2001 - June 2004
KANA Software February 2001 - August 2001
Broadbase July 2000 - February 2001
Skills
CRM, SaaS, Product Management, Analytics, Strategy, Cloud Computing, Enterprise Software, Go-to-market Strategy, Knowledge Management, PaaS, Business Intelligence, Integration, Business Development, Professional Services, Web Applications, Strategic Partnerships, Email Marketing, Sales Enablement, Team Management, Lead Generation, Sales Operations, Management, Start-ups, Product Marketing, Demand Generation, Enterprise Architecture, Online Marketing, Marketing Operations, Technical Training, Sales, Multi-channel Marketing, Outsourcing, E-commerce, Marketing Analytics, Marketing Mix, Attribution Modeling, Multi-Channel Analytics, Multi-channel Campaign..., Marketing Mix Modeling, Integrated Marketing, Agile Methodologies
Education
Binghamton University 1991 — 1995
MA, Philosophy, AI. Computers, and Cognitive Science
Brandeis University 1987 — 1991
MA, Philosophy
KANA Software July 2013 - Present
Cookie Lee 2009 - 2011
Sprint 1996 - 2006
Skills
Project Management, Matrix Management, Partner Management, Leadership, Problem Solving, Negotiation, Oral & Written..., Interpersonal..., Development Of Employees, MS Project, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Process Improvement, Wireless, CRM, Vendor Management, Program Management, Management, Telecommunications, Cross-functional Team...
Education
Baker University 1996 — 1998
Master's degree, Business Administration and Management, General
Southwest Missouri State University 1991 — 1994
BS, Communications Management
Elementum SCM May 2015 - Present
Opera Software August 2012 - April 2015
Yahoo December 2007 - August 2012
Acclaro 2007 - November 2007
Access Systems Americas, Inc July 2006 - May 2007
Curl Corporation 2003 - 2006
KANA Software 2002 - 2003
Macromedia 2001 - 2001
Motorola Japan June 1998 - August 1998
Skills
Java, HtmlUnit, Selenium 2, Mobile testing, TestNG, Login, Registration, Membership Services, WebDriver, VMware, JDBC, MySQL, Page Object, Page Factory, Web Driver, Selenium, Maven, database, Continuous Integration, Hudson, Jenkins, agile, scrum, Quality Assurance, Automation, Data Driven Testing, Browsers, Mobile Testing, Robotium, Android, Agile Methodologies, Perl, Manual Testing, Scrum
Education
Boston University 1997 — 2001
BA, Computer Science
Foothill College
Javascript Programing (April 2015 - June 2015) Final grade : A
Foothill College
Python Programing (Jan 2015- March 2015), Final grade : A+
SABR Enterprises, LLC July 2015 - Present
Timothy Dugan October 2012 - July 2015
Philips Teletrol August 2005 - October 2012
JPMorgan Chase & Co. June 2001 - August 2005
KANA Software December 2000 - June 2001
Fidelity Investments September 1998 - October 2000
Textron Systems July 1996 - September 1998
Merrimack College January 1992 - June 1996
Cooperative Education with Vicor Corporation May 1995 - January 1996
Cabletron Systems January 1994 - September 1994
Skills
XML, Java, SQL, Unix, Oracle, JSP, JavaScript, Tomcat, MySQL, Software Development, Databases, Enterprise Architecture, C++, OOP, Apache, HTML, Java Enterprise Edition, Web Services, SDLC, Software Engineering, C, SOA, Servlets, Ant, IIS, AJAX, Sybase, Data Warehouse..., Jasper Reports, Actuate Reporting, Web Applications, JDBC, Visual Basic, Agile Methodologies, Enterprise Software, WebLogic, DB2, Web Development, CSS, ASP, Requirements Analysis, MVC Architecture, RESTful architecture, Object Oriented Design, EJB, MVC, VBScript, Software Project..., Software Quality..., Operating Systems
Education
Boston University 1998 — 2000
Master of Science, Administrative Studies for Innovation and Technology, Graduate
Merrimack College 1991 — 1996
Bachelor of Science, Double; Computer Science & Mathematics, Undergraduate
Reading High 1983 — 1988
Guidewire Software September 2001 - October 2014
Kana Software June 1999 - July 2001
Motorola/Lexicus July 1992 - January 1998
Skills
SaaS, Enterprise Software, Product Management, Agile Methodologies, Scrum, Start-ups, Software Development, Software Engineering, High Availability, Cloud Computing, Scalability, SOA, Speech Recognition, Architecture, Java, Mobile Applications, Test Driven Development, Software Project..., User Experience, Integration, TDD, Enterprise Architecture, Process Engineering, Architectures, Machine Learning, Distributed Systems, Engineering Process, System Architecture, SQL
Education
Oxford University 1988 — 2002
Ph.D., Experimental Psychology
Harvard University 1984 — 1988
A.B., Psychology
NetSuite OpenAir August 2010 - Present
Endurance International Group March 2008 - August 2010
Leaf & Petal LLC July 2004 - June 2008
Neponset Valley Chamber of Commerce 2004 - 2008
BNI Rainmakers 2004 - 2008
Kana June 2001 - June 2004
Kana Software 1999 - 2004
Broadbase Software June 2000 - June 2001
Aperio LLC December 1999 - June 2000
Arthur Andersen December 1998 - December 1999
Skills
CRM, Enterprise Software, Strategy, Integration, Business Intelligence, Project Management, Software Project..., Management, Professional Services, Email Marketing, Data Center, Marketing
Education
Northeastern University 1993 — 1995
MBA, Business
D'Amore-McKim School of Business at Northeastern University 1993 — 1995
mba
University of Maryland University College 1978 — 1983
Computer and Information Science
Tata Consultancy Services -- Apple Inc. August 2014 - December 2014
Azul Systems May 2013 - October 2013
Verizon Wireless July 2011 - December 2011
Savi Technology July 2008 - June 2010
SumTotal Systems, Inc August 2007 - July 2008
Yahoo! Sunnyvale, CA April 2007 - August 2007
KANA Software April 2006 - March 2007
Epiphany April 2005 - March 2006
Oracle Corporation January 2001 - January 2005
Skills
NETworkflow Support, Reports Analyst, Red Hat Linux, Solaris, Linux, SQL, Weblogic, Unix, Oracle, Java, XML, PL/SQL, Tomcat, Microsoft SQL Server, Java Enterprise Edition, Software Documentation, Testing, IIS, JSP, Databases, Software Engineering, Project Management, Software Development, Requirements Analysis, Technical Support, Enterprise Software, CRM, SDLC, Shell Scripting, Operating Systems, Integration
Education
Oracle University 2001 — 2004
Professional Training., Oracle Applications
Education Services -Tata Infotech 1998 — 2001
Professional Training., Software Courses -- Programming Languages, Tools, Databases, Engineering.
BrainBench 1999 — 1999
Certified Oracle Developer 2000 Programmer, Oracle Developer 2000 Programming.
Education Services -Tata Infotech 1997 — 1998
Diploma, Unix, C, and Oracle
Birla Institute of Technology and Science, Pilani 1989 — 1994
B.E. (Hons), Chemical Engineering
Birla Institute of Technology and Science, Pilani 1989 — 1994
Bachelor of Engineering (B.E.), Chemical Engineering
Big World Consulting September 2013 - Present
CollisionSync February 2012 - August 2013
Teradata November 2011 - February 2012
KANA Software April 2011 - November 2011
Overtone, Inc. May 2007 - April 2011
Interknowlogy April 2005 - May 2007
Continental DataGraphics June 2004 - April 2005
iMetrikus April 2002 - June 2004
Silicon Space July 2000 - July 2001
Skills
SaaS, .NET, SQL Server, Web Development, Analytics, XML, Agile, C#, ASP.NET, SQL, JavaScript, HTML, Software Development, Web Services, AJAX, Product Management, Scrum, SharePoint, Business Intelligence, Windows, CSS, SOA, Architecture, Web Applications, jQuery, Programming, Visual Studio, Cloud Computing, Databases, ASP, Ubuntu, MySQL, Amazon Cloud, Rackspace Cloud, Offshore Software..., Nearshore, Magento, Microsoft SQL Server, Linux Desktop, Operations Management, Program Management, Agile Methodologies, Software Engineering, E-commerce, REST, WPF, Cross-functional Team..., Amazon Web Services..., Start-ups, Software Design
Education
California State Polytechnic University-Pomona 1998 — 2000
BABS, CIS
KANA Software October 2014 - Present
Keene State College September 2012 - Present
Reliable IT August 2014 - September 2014
Keene State College May 2013 - May 2014
Keene State College September 2012 - May 2013
Keene State College September 2011 - May 2013
UNH InterOperability Lab June 2009 - July 2009
Skills
Problem Solving, Problem Analysis, Team Leadership, Teamwork, Hard Working, Logical Thinker, Critical Thinking, Java, C++, Basic Python, Access, Ubuntu, Databases
Education
Keene State College 2010 — 2014
Bachelor of Science (BS), Computer Science
KANA Software February 2013 - Present
Tnemec Company, Inc. January 2011 - Present
Apex Systems September 2012 - February 2013
USDA April 2009 - December 2010
USDA January 2007 - March 2009
USDA May 2005 - December 2006
USDA January 1998 - April 2005
Market USA January 1991 - January 1998
Skills
Java Enterprise Edition, Tomcat, Spring, Maven, JUnit, Oracle, Software Development
Education
Washburn University
Biology
Johnson County Community College
Associate of Applied Science, Computer Information Systems
Ottawa University
Bachelor of Arts, Management Information Technology Systems
Survature Inc. September 2012 - Present
Law Offices of Steven Chin September 2011 - Present
University of Tennessee College of Law January 2012 - Present
Kaye Scholer LLP September 2005 - September 2011
District Court of New Jersey August 2007 - August 2008
Morgan Stanley June 2003 - August 2005
Asian Americans for Equality February 2002 - August 2002
SCAN NY at LaGuardia Memorial House September 2001 - December 2001
KANA Software July 2000 - March 2001
PricewaterhouseCoopers June 1998 - July 2000
Skills
Litigation, Intellectual Property, Entrepreneurship, Software, Legal Research, Licensing, Corporate Law, Commercial Litigation, Corporate Governance, Due Diligence, Private Equity, Civil Litigation, Complex Commercial..., Copyright Law, Corporate Development, Early-stage Startups, Legal Writing, Management Consulting, Patent Litigation, Process Improvement, Product Development, Project Management, Securities Litigation, Startup Development, Start-up Formation, Strategic Planning, Technology Transfer, Trademarks, Patents, Start-ups, Trials, Class Actions, Mergers & Acquisitions, Securities Regulation, Joint Ventures, Venture Capital, Strategy, Bankruptcy, Analysis, Privacy Law, Program Management, Competitive Analysis, Trade Secrets, Management, Consulting, Arbitration
Education
Columbia University School of Law
Juris Doctor
Williams College
B.A.
The Chinese University of Hong Kong 1996 — 1997
Study Abroad Program
Stuyvesant High School
H.S. Diploma
crescendo, llc January 2012 - Present
Experis (formerly COMSYS, A Manpower Company) July 2009 - January 2012
Beacon Hill Technologies May 2007 - July 2009
Modis September 2006 - May 2007
Spherion Professional Services August 2005 - September 2006
Maxim Healthcare Services July 2003 - April 2005
KANA Software 2002 - 2002
Skills
Recruiting, Staffing Services, Talent Acquisition, Career Coaching, Skills Marketing, Resume Writing, Resume Critiquing, Interview Preparation, Job Offer Negotiation, Sales, Business Development, Staff Augmentation, Temporary Placement, Technical Recruiting, Human Resources, Applicant Tracking..., Job Market Industry..., Consulting, Sourcing, Hiring, Project Management, Internet Recruiting, Management Consulting, Marketing, Resume, Business Process..., Benefits Negotiation, Contract Recruitment, IT Strategy, IT Outsourcing
Education
Illinois State University 1999 — 2003
Bachelors, Marketing
Triad High School
KANA Software 2006 - Present
KANA 2006 - 2011
Kanisa 2000 - 2005
Skills
Knowledge Management, Customer Service, Self-Help
Education
New England Conservatory of Music 1983 — 1985
Master of Music, Theoretical Studies
Berklee College of Music 1979 — 1982
Bachelor of Music, Jazz Composition/Arranging
KANA Software June 2013 - Present
FedEx Express June 2010 - June 2013
International Union of Bricklayers and Allied Craftworkers February 2006 - October 2009
Peninsula Heat Inc. September 2004 - February 2006
Hi-School Pharmacy January 1998 - January 2001
Skills
Eclipse, Databases, MySQL, Troubleshooting, Microsoft Office, C++, Leadership, Java, Software Development, Training, Windows, Access, Management, Linux Kernel, Problem Solving, Linux, Scrum, UML Tools, Agile Methodolgy, Android Development, Windows 7, Oracle, Wireless Networking, XP, Excel, Windows 95, Social Networking, Inventory Management, Purchasing, Git, SoapUI, XML, JSON, WSDL, CRM
Education
University of Missouri-Kansas City 2010 — 2013
Bachelor of Science (B.S.), Computer Science
Concordia University-Seward 2001 — 2003
Guidewire Software January 2015 - Present
Oracle March 2012 - January 2015
KANA Software November 2006 - January 2012
TIBCO Software Inc May 1999 - October 2005
MEMCO Software Inc June 1998 - May 1999
Oracle Corporation March 1990 - June 1998
Skills
Operations Management, Management, Contract Management
Education
California State University-Chico 1979 — 1983
BS/BA, Business Management & Psychology
Woodbridge American H.S England 1976 — 1978
Oracle May 2014 - Present
KANA Software September 2013 - April 2014
Mozy, an EMC Company November 2009 - August 2013
Cincom Systems December 2007 - June 2009
Autonomy Etalk August 2006 - November 2007
Aculab July 2005 - August 2006
Capscan Ltd March 2001 - July 2005
Teamphone.com January 2001 - March 2001
Dialogic, An Intel Company October 1997 - December 2000
Peregrine Technology Inc/ESU October 1996 - September 1997
Skills
Unified Communications, Business Intelligence, Speech Analytics, SaaS, Call Center, Partner Development, New Business Development, Computer Telephony, CTI, Contact Centers, Call Logging, Complex Sales, Recruiting, Online Backup, Pre-sales, Data Center, Call Centers, Online Data Backup, Call Recording, Backup, Partner Recruitment, Enterprise Sales, Contact Centres, Customer Experience..., Cloud Computing, Enterprise Software, VoIP, Channel Partners, Telecommunications, Partner Management, Sales, Strategic Partnerships, Mobile Devices, Outsourcing, Management, Professional Services, Managed Services, Solution Selling, Team Leadership, Solution Architecture, Selling, CRM, Integration, Networking, Sales Process, Competitive Analysis, Salesforce.com, Direct Sales, Software Industry, Account Management
Education
East Stroudsburg University of Pennsylvania 1996 — 1999
MSc, Computer Science
East Stroudsburg University of Pennsylvania 1992 — 1996
BSc, Computer Science
Woodrow Wilson Senior High School 1988 — 1992
KANA Software April 2013 - Present
Sage North America - Sage CRM Solutions 2004 - April 2013
Kensington Group, Inc. 2001 - 2004
3Com 1998 - 2001
Westell, Inc. 1996 - 1998
B&B Electronics Mfg. Co. 1994 - 1996
Skills
Analyst Relations, Industry Analyst..., Media Relations, Public Relations, Messaging, Writing, Negotiation, Strategic Counsel, Marketing Communications, Press Releases, Corporate Communications, Internal Communications, Product Marketing, Marketing, Market Research, Message Development, Influencer Marketing, Copywriting, Spokesperson, Content Marketing, Blogging, CRM, Social Media, Social Networking, Thought Leadership, Product Management, Integrated Marketing, Program Management, Email Marketing, Lead Generation, Go-to-market Strategy, Product Launch
Education
Illinois State University
B.S.
Informatica January 2015 - Present
Informatica April 2008 - December 2014
Informatica January 2004 - March 2008
Vignette Corporation (formerly Intraspect) April 2002 - December 2003
Radik Software May 2001 - March 2002
Kana Software November 1999 - June 2001
Informatica September 1998 - October 1999
Informatica December 1996 - September 1998
Sun Microsystems 1990 - 1996
Oracle 1989 - 1990
Skills
Solutions Marketing, Evangelism, Business Alliances, Global Alliances, Product Management, Global Business..., Strategic Partnerships, Software Solutions, Master Data Management, Cloud Applications, Partner Development, Global Alliance..., Cloud Computing, OEMs, Pre-sales, ISV, Product Marketing, Solution Architecture, Partnering, M&A experience, Business Development, Partnerships, Cross-functional Team..., Enterprise Software, SaaS, Demand Generation, Sales Enablement, Program Management, Big Data, Strategy, Account Management, Consulting, CRM, Strategic Alliances, Salesforce.com, Professional Services, Lead Generation, Go-to-market Strategy, Data Integration, Product Launch, Business Intelligence, Data Quality, Integration, Informatica, Solution Selling, Partner Management, Channel Partners, Complex Sales, Leadership, PaaS
Education
California State University-East Bay 1986 — 1987
BS, Math and Computer Science
California State Polytechnic University-Pomona 1984 — 1986
Math, Operations Research
LiveVox November 2014 - Present
Transversal January 2014 - September 2014
Genesys January 2012 - January 2014
Genesys May 2011 - January 2012
KANA Software July 2009 - May 2011
KANA Software January 2008 - July 2009
KANA Software October 2006 - December 2008
RightNow Technologies November 2002 - October 2006
RightNow 2001 - 2002
RightNow April 2001 - December 2001
Skills
SaaS, CRM, Enterprise Software, Cloud Computing, Salesforce.com, Direct Sales, Business Development, Strategy, Professional Services, Go-to-market Strategy, Product Management, Outsourcing, Account Management, Leadership, Solution Selling, Sales Enablement, Social Media Marketing, Management, Sales Operations, Negotiation, Channel, Multi-channel Marketing, Lead Generation, Strategic Partnerships, Sales, IVR, ACD, VoIP
Education
Montana State University-Bozeman 1984 — 1990
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Self January 2015 - Present
Self January 2003 - Present
Cisco September 2013 - January 2015
Livermore School District August 2002 - August 2013
Pre-employ.com April 2010 - July 2012
Anacomp January 2008 - July 2009
KANA Software March 2007 - December 2007
OuterBay Technologies February 2005 - March 2006
Brocade October 2003 - March 2004
Symantec (formerly VERITAS Software) October 1997 - June 2002
Skills
Marketing, Management, Salesforce.com, Pre-sales, SaaS, Marketing Communications, Storage, Sales Management, RFP Generation, RFP Design, Customer Reference, Consulting, Enterprise Software, CRM, Demand Generation, Data Center, Server Consolidation, Unified Communications, Datacenter..., Sales Enablement, Cloud Computing
Education
Marist College 1981 — 1984
Bachelor of Science (B.S.), Computer Science
Marist College
Bachelor of Science (BS), Computer Science
KANA Software February 2014 - Present
DST Business Process Solutions October 2012 - February 2014
DST Business Process Solutions August 2008 - October 2012
DST Systems April 2005 - August 2008
DST Systems July 2002 - April 2005
Precision Systems January 2002 - May 2002
Precision Systems February 2001 - December 2001
Precision Systems July 2000 - October 2000
Jumpstart Systems, Inc. January 2000 - June 2000
Computer Task Group August 1997 - December 1999
Skills
DB2, Scrum, Java, Smalltalk, Microsoft SQL Server, Agile Methodologies, COBOL, Stored Procedures, OOP, Certified ScrumMaster, Dimensional Modeling, Mentoring, OBIEE, Oracle, Eclipse, JavaScript, MySQL, Extreme Programming, Object Oriented Design, XML, HTML, RDBMS, JDBC, XSL, XPath, MVC, Business Intelligence, ETL, Oracle BI EE, RESTful Web Services, Databases, SDLC, REST, Business Requirements
Education
Missouri State University 1984 — 1990
BS, Computer Information Systems
Buffalo High School, MO 1981 — 1984
Cybersource (a VISA company) March 2013 - Present
Pacific Biosciences August 2012 - Present
Life Technologies (Formerly Applied BioSystems) 2008 - August 2012
Kana Software 2000 - 2008
Foseco 1987 - 1994
Skills
IT Management, ERP, Requirements Analysis, Program Management, Scrum, Systems Analysis, Resource Management, Business Analysis, Agile, IT Strategy, Agile Project Management, RUP, SAP, Software Project..., SDLC, NPI, Change Management, IT Governance, Customer Service, Project Delivery, Integration, PMP, Business Process, Project Planning, ITIL, PMO, MS Project, Vendor Management, Outsourcing, Team Leadership, Project Portfolio..., hadoop, Governance, Agile Methodologies, Product Development, Cross-functional Team..., Management, SaaS, CRM, Enterprise Software, Leadership, Strategy, Project Management, Cloud Computing, Product Management, Process Improvement, Hadoop, Quality Assurance, Software Development, Business Process...
Education
Indian Institute of Technology, Roorkee 1982 — 1986
Bachelor of Engineering (B.E.), Engineering
Stanford University
Home December 2011 - Present
Independent Contractor 2012 - 2013
Fidelity Investments February 2011 - December 2011
Telcordia Technologies June 2010 - March 2011
DemandWare August 2008 - February 2009
Kana Software October 2006 - July 2008
Alpha Software October 2002 - September 2006
Lucent Technologies October 2001 - September 2002
Bowstreet October 2000 - September 2001
Bowstreet Software 2000 - 2001
Skills
RoboHelp, FrameMaker, HTML, JavaScript, DITA, MySQL, Dreamweaver, WebWorks, FrontPage, XML, Visio, CSS, Software Development, Technical Writing, Product Management, Databases, Web Applications, Java, Microsoft SQL Server, Visual Studio, SQL, PHP, Software Documentation, Enterprise Software
Education
University of Virginia - Darden Graduate School of Business Administration 1971 — 1973
MBA
Hamilton College 1966 — 1970
BA
Bronxville High School 1962 — 1966
Datameer May 2014 - Present
Datameer May 2014 - July 2015
Silver Tail Systems (acquired by RSA/EMC) July 2012 - January 2013
CipherCloud 2013 - 2013
Service-now.com August 2011 - June 2012
HP Software August 2009 - August 2011
IBM February 2002 - July 2009
Ascential Software acquired by IBM February 2002 - May 2005
KANA Software February 2000 - October 2001
PTC 1994 - 2000
Skills
SaaS, Enterprise Software, Salesforce.com, Sales Process, Solution Selling, Big Data, Cloud Computing, Software Industry, CRM, Professional Services, Business Alliances, Go-to-market Strategy, Demand Generation, Partner Management, Integration, Sales Enablement, Data Center, Software Sales, Start-ups, Cross-functional Team..., IT Service Management, Direct Sales, Sales, Strategic Partnerships, Lead Generation, Pre-sales, Channel, Channel Partners, Business Intelligence, Negotiation
Education
Arizona State University 1985 — 1988
BSME, Mechanical Engineering
Globe High School
Facebook October 2014 - Present
Guidewire Software March 2006 - October 2014
Panta Systems 2004 - 2005
University of California, Santa Cruz 2002 - 2004
Kana Software 1999 - 2002
Forte Systems, Inc. 1996 - 1998
Skills
Java, Software Engineering, Linux, JVM, Software Development, Scalability, Storage, Performance Tuning, Benchmarking, File Systems, Enterprise Software, Agile Methodologies, Garbage Collection, Perl, SQL, Bash, C, Java Enterprise Edition, Solaris, System Architecture, Operating Systems, Core Java, Tomcat, Web Services, Integration, Virtualization, Apache, VFS, Hadoop, HBase
Education
University of California, Santa Cruz
MS
Dartmouth College 1994 — 1999
BA
Hunter College (CUNY) 1993 — 1994
Concurrent enrollment/non-degree
Verint May 2015 - Present
Verint January 2013 - April 2015
KANA Software Inc January 2008 - January 2013
KANA Software July 2006 - July 2008
Southern Methodist University May 2005 - June 2006
Education
Southern Methodist University 2004 — 2006
MS
Amravati University
Bachelor of Engineering
Marketo 2015 - Present
Marketo 2014 - 2015
Symmetri Marketing Group 2012 - 2014
Merritt Consulting 2006 - 2014
KANA Software 2012 - 2012
KANA Software 2011 - 2012
MarketSphere Consulting 2007 - 2009
LB Industrial Systems, LLC 2002 - 2006
Skills
Product Marketing, Digital Strategy, Marketing Strategy, Digital Marketing, Marketing Management, Lead Generation, Leadership, Management, Multi-channel Marketing, Management Consulting, Strategic Planning, Sales Enablement, Team Building, Team Leadership, Marketing Operations, Sales Operations, Thought Leadership, Business Intelligence, Strategic Partnerships, Program Management, Web Analytics
Education
Northwestern University - Kellogg School of Management
Executive Program, Management & Leadership
The University of Texas at San Antonio
Bachelor of Business Administration, Marketing
Indiana University Health January 2015 - Present
Sheraton Indianapolis City Centre Hotel July 2013 - November 2014
Wyndham Worldwide April 2011 - June 2013
The Marriott Place Downtown Indianapolis Cluster hotels April 2010 - April 2011
Marriott Residence Inn & SpringHill Suites River North Hotels February 2008 - April 2010
Chicago Marriott Downtown Magnificent Mile September 2006 - February 2008
American Marketing Association April 2005 - April 2006
KANA Software May 2004 - August 2004
Skills
Fluent in Spanish, Sales Process, Hospitality, Contract Negotiation, Employee Training, Account Management, Hospitality Industry, Sales, Management, Training, Leadership, Customer Service, Coaching, CRM, Hotels, Marketing, New Business Development, Public Speaking, Project Planning, Customer Satisfaction, Microsoft Excel, Tourism, Hospitality Management, Sales Management, Event Management, Trade Shows, Food
Education
Illinois State University 2000 — 2006
Bachelor of Science, Marketing / Organizational Leadership / Spanish
Universidad Complutense de 2004 — 2004
Program, Spanish Studies
SAP February 2013 - Present
PTC May 2005 - October 2013
KANA Software 2002 - 2004
Oracle 2000 - 2002
Oracle 1998 - 2000
Oracle 1996 - 1998
Sequent Computer Systems 1994 - 1996
IBM 1982 - 1994
Skills
Strategic Account..., Sales Management, Cross-functional Team..., High Tech Sales, Customer Service, Strategic Financial..., Product Lifecycle..., Enterprise Software, Manufacturing..., Higher Education, ERP Implementations, ERP Oracle, Data Warehousing, SaaS, Professional Services, Solution Selling, Account Management, Business Process..., Program Management, Integration, Executive Management, Product Management, Contract Negotiation, Strategy, Cloud Computing, Leadership, Business Development, ERP, Selling, Sales
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1987 — 1990
MBA, Finance
Northeastern University 1977 — 1982
BSEE, Electrical Engineering
Databricks August 2015 - Present
Accretive Solutions, Inc April 2009 - Present
Steel Excel Inc. (formerly Adaptec) February 2012 - June 2012
Ports America April 2008 - October 2008
Adaptec June 2007 - April 2008
GE Security-Homeland Protection - Newark, CA October 2004 - November 2006
InVision Technologies, Inc. October 2004 - March 2005
Self-employed - Alameda CA May 2002 - June 2004
KANA Software July 1999 - October 2001
Genesys Telecommunication Laboratories, Inc. - San Francisco, CA September 1996 - September 1999
Skills
Excel, Access, Financial Analysis, Oracle, SAP, PeopleSoft, Process Improvement, Analysis, Microsoft Excel, Accounting, Finance, ERP, Forecasting, Variance Analysis, Financial Modeling, Auditing, Management
Education
Union Graduate College 1979 — 1984
MBA, Planning & Control
Bentley College 1975 — 1977
BS, Accounting
Cathedral High School, Spfld., MA
Oracle October 2012 - Present
Oracle September 2009 - October 2012
KANA Software January 2009 - April 2009
KANA Software March 2007 - April 2009
PrintingForLess.com May 2003 - March 2007
PrintingForLess.com 2003 - 2005
IMPLEMAX EQUIPMENT January 2003 - May 2003
Skills
Customer Experience, CRM, Cloud Computing, Business Development, Social Media, Contact Center..., Customer Retention, SaaS, Salesforce.com, Enterprise Software, Lead Generation, Sales Process, Contact Centers, Analytics, Account Management, Product Demonstration, Technical Demonstrations, Business Discovery, Solution Selling, Strategic Partnerships, Marketing, Pre-sales, Strategy, Training Delivery, Employee Training, Management, Business Intelligence, Mobile Devices, New Business Development
Education
Montana State University-Bozeman 2000 — 2003
BS, Business-Marketing
Montana State University-Bozeman 1997 — 2000
Mechanical Engineering
KANA Software March 2008 - Present
William Jewell College August 2008 - June 2009
Sprint July 2000 - February 2008
UMB Bank 1999 - 2000
Skills
Business Analysis, System Architecture, Knowledge Management, Call Center, Application Design, Integration, Deployment, SDLC, SQL, Software Development, Program Management, Business Intelligence, Strategic Planning, Process Improvement, Business Process, Process Engineering, Strategy Development, Requirements Analysis, Problem Solving, IT Strategy, Visio, Analytics, Leadership, Strategy, Project Management, Software Documentation, Enterprise Architecture, Project Planning, SaaS, Agile Methodologies
Education
Baker University 2004 — 2006
MBA, Business Administration
William Jewell College 2000 — 2003
BS, Computer Information Systems
University of Missouri-Kansas City 1997 — 1997
Computer Science
University of Missouri-Rolla 1994 — 1996
Ceramic Engineering
Liberty High School 1991 — 1994
EPiServer March 2015 - Present
KANA, a Verint Company December 2013 - February 2015
KANA Software November 2011 - December 2013
FireScope August 2009 - October 2011
IBM October 2005 - March 2008
CeBIT Germany March 2003 - March 2007
Skills
Direct Marketing, Event Management, Demand Generation, Partner Management, Campaign Management, Field Marketing, B2B Marketing Strategy, Social Media Marketing, SaaS, Marketing Automation, Professional Services, Business Development, CRM, Account Management, Enterprise Software, Start-ups, Marketing Strategy, Management, Program Management, Go-to-market Strategy, New Business Development, Marketing, B2B Marketing, Sales, Lead Generation
Education
Berufsakademie Stuttgart 2002 — 2005
Bachelor of Arts, Business Information Systems
KANA Software June 2013 - Present
CDI Corporation March 2013 - June 2013
DST Systems January 2008 - March 2013
DST Systems January 2005 - January 2008
DST Systems October 2003 - January 2005
DST Systems 2001 - 2003
TEKsystems May 2001 - October 2001
ViaWest October 2000 - April 2001
Sykes February 1998 - October 2000
US Navy July 1986 - March 1994
Skills
Server Administration, BMC Patrol, Server Automation, Desktop Administration, BMC Bladelogic, Windows Server, Data Center, System Administration, Disaster Recovery, Servers, Technical Support, Network Administration, SDLC, Software Installation, VMware, Enterprise Software, System Deployment, Linux System..., Unix, SQL, Integration
Education
Metropolitan Community College-Blue River 2015 — 2017
Associate’s Degree, Cyber/Computer Forensics and Counterterrorism
North Eastern Community College 1996 — 2000
CCNA, Cisco Certified Network Assoc.
Watsonville 1982 — 1986
CDM Media July 2014 - Present
KANA Software July 2012 - July 2014
Sword Ciboodle, now part of Kana January 2012 - July 2012
Style Across Chicago January 2007 - June 2012
Sword Ciboodle July 2010 - January 2012
U.S. Census Bureau April 2010 - July 2010
Skills
Event Management, Event Planning, Corporate Events, Marketing, Supplier Negotiation, Organizational Structure, Social Media Marketing, CRM, Marketing Communications, Email Marketing, Project Management, Customer Experience, Lead Generation, Enterprise Software, Management, Contract Negotiation, Strategy, Marketing Management, Team Building, Social Media
Education
DePaul University 2010 — 2012
B.S., Marketing, Concentration Sales Leadership
University of Montana August 2014 - Present
Texas Tech University August 2010 - July 2014
KANA Software October 2004 - September 2010
Accenture February 2000 - October 2004
Skills
Business Analysis, Management Consulting, Program Management, Project Management, Business Process..., Business Intelligence, Requirements Analysis, SDLC, Process Improvement, Software Project..., IT Strategy, Change Management, CRM, SQL, Software Development, Agile Methodologies, Strategic Planning, Analytics, Consulting, Cloud Computing, Integration, Enterprise Architecture
Education
Texas Tech University - Rawls College of Business 2010 — 2014
PhD, Business Administration/ISQS
University of Central Missouri 2007 — 2009
Masters, IT, GIS
Louisiana State University and Agricultural and Mechanical College 1995 — 1999
Bachelor of Science (B.S.), ISDS
Bottlenose May 2015 - Present
Lifespeed March 2015 - Present
Bottlenose April 2015 - May 2015
Acuant May 2014 - March 2015
iSIGHT Partners October 2012 - April 2014
KANA Software June 2011 - September 2012
StoredIQ June 2009 - June 2011
WireCache July 2006 - June 2009
Coast Associates February 2001 - June 2006
Evolve Software March 2000 - February 2001
Skills
Start-ups, CEO, VP of Sales, Leadership, Mergers & Acquisitions, Executive Management, Business Intelligence, Cloud Computing, New Business Development, Go-to-market Strategy, Global Business..., CRM, Strategic Planning, Channel Strategy..., Global Management, Business Development, Business Strategy, global strategy, Professional Services, SaaS, Sales Management, Business Alliances, E-commerce, Strategic Partnerships, Marketing Strategy, Pre-sales, Lead Generation, Management Consulting, Sales, Channel, Social Media, Solution Selling, Product Marketing, Account Management, Channel Partners, Salesforce.com, Multi-channel Marketing, Demand Generation, Social Networking, Direct Sales, Channel Sales, Sales Process, Strategic Alliances, IPO, Channel Optimization, Sales Enablement, go to market strategy, Business Alliance..., Social Networking..., mobile devices
Education
The Pennsylvania State University 1978 — 1980
BA
Shippensburgh University 1976 — 1978
Bishop Kenrick 1972 — 1976
Oracle August 2014 - Present
Ernst & Young September 2012 - 2014
IntraLinks 2010 - 2012
Pegasystems (Acquired Chordiant Software April 2010) 2005 - 2010
RightNow Technologies (Acquired by ORACLE October 2011) 2004 - 2005
Clinical Options, Inc. 2002 - 2003
Kana Software 1999 - 2001
PeopleSoft (Acquired by ORACLE January 2005) 1994 - 1999
Skills
SaaS, Cloud Computing, P&L responsibility, Executive Management, P&L Management, CPA, MBA, Agile Coach, Software Project..., Agile Project Management, Project Execution, Financial Accounting, Corporate Tax, PeopleSoft, PeopleCode, Pega PRPC, Practice Management, Client Engagement, Client Services, International Business, Global Delivery, Global Strategy, Auditing, Agile Methodologies, Project Management, Financial Services, Business Intelligence, CRM, Consulting, Customer Engagement, Enterprise Software, Management, Mergers & Acquisitions, Professional Services, Program Management, SDLC, Team Leadership, Business Process..., SOA, Business Process
Education
Georgia State University - J. Mack Robinson College of Business
MBA, Finance
Vanderbilt University
BA, Mathematics
Medisas April 2015 - Present
Acclarent 2012 - 2014
Ventana Medical Systems 2010 - 2012
VK Consulting Services 2009 - 2010
Medtronic Vascular 2006 - 2009
Boston Scientific 2004 - 2006
KANA Software 1998 - 2001
EY 1996 - 1998
Skills
Product Management, Product Marketing, Global Product..., Business Development, Business Strategy, Marketing Strategy, Marketing Management, Physician Relations, Healthcare Consulting, International Business, Sales Leadership..., Physician Network..., Account Management, Business Process..., Health Education, Product Launch, Medical Devices, Strategy, Competitive Analysis, Cross-functional Team..., Start-ups
Education
Dartmouth College - The Tuck School of Business at Dartmouth 2002 — 2004
Master of Business Administration (M.B.A.)
Massachusetts Institute of Technology 1992 — 1996
Bachelor's Degree
CBS News June 2015 - Present
Sony Computer Entertainment America, Playstation May 2014 - August 2014
KANA Software June 2013 - August 2013
U.S. House of Representatives June 2010 - August 2010
Skills
Recruiting, Marketing, CRM, SaaS, Spanish, Event Planning, Leadership
Education
Colgate University 2012 — 2016
Bachelor of Arts (B.A.), Political Science and Government, Junior
Carpe Diem Education
Gap Year
Adventures Cross-Country
Gap Year
Palo Alto Networks November 2013 - Present
Melbourne IT May 2008 - June 2009
VeriSign, Inc. May 2007 - May 2008
VeriSign, Inc. June 2006 - May 2007
VeriSign Inc. May 2001 - April 2005
Kana Software December 1999 - April 2001
Adecco Recruiters November 1998 - December 1999
Stanford University June 1994 - May 1996
Skills
CRM, Sales Operations, Sales Process, Account Management, New Business Development, Start-ups, Solution Selling, Key Account Management, Sales, SaaS, Direct Sales, Enterprise Software, Salesforce.com, Strategic Partnerships, Cloud Computing
Education
San Diego State University-California State University 1990 — 1994
B.S.
Foothill College 1988 — 1990
Menlo College 1988 — 1989
Palo Alto High School
Union Leader March 2006 - Present
Creative Solutions. Memorable Marketing. 1991 - Present
Brickmill Marketing 2001 - 2004
KANA Software 1994 - 2001
The Brodeur Group 1991 - 1994
& Design, Inc. 1988 - 1991
O'Neil Griffin & Associates 1985 - 1988
Agrafiotis Associates 1982 - 1984
Skills
Adobe Suite CS5, Microsoft Office 2007, Adobe Acrobat, PowerPoint, Microsoft Excel, Flash, Adobe Creative Suite, Creative Direction, Advertising, InDesign, Web Design, Brochures, Corporate Identity, Typography, Marketing, Layout, Graphic Design, Branding, Packaging, Direct Mail, Art Direction, Illustrator, Logo Design, Graphics, Pre-press, Photography, Illustration, Photoshop, Catalogs, QuarkXPress, Posters, Email Marketing, Corporate Branding, Digital Photography, Concept Development, Multimedia, Creative Strategy, User Interface Design, Brand Development, Online Marketing, Social Media Marketing, Mac, WordPress, Online Advertising, Marketing Communications, Newsletters, Collateral, Visual Communication, Image Editing, Magazines
Education
Endicott College 1979 — 1981
Associate of Arts (AA), Graphic Design
Endicott College 1979 — 1981
Associate of Arts and Sciences (AAS), Commercial Art
KANA Software July 2014 - November 2014
Skills
C/C++, Visual Studio, Java, SQL, Linux, C++, C, C#
Education
San Jose State University 2013 — 2015
Master's Degree, Computer Software Engineering
Maharshi Dayanand University 2008 — 2012
Bachelor's Degree, Computer Science
KANA Software November 2004 - Present
Accenture September 2002 - November 2004
Evansville Otters April 2002 - June 2002
Benedictine College January 2001 - April 2002
Elmira Pioneers April 2001 - October 2001
Skills
Project Management, CRM, Requirements Gathering, Requirements Analysis, Data Analysis, Process Improvement, SQL, SDLC, Team Leadership, Enterprise Software, Integration, Process Engineering, JavaScript, Database Design, Relational Databases, Use Case Analysis, Training, User Stories, Solutions Design, Solution Delivery, Data Conversion, User Interface, User Experience Design, Agile Methodolgy, Access Database, Oracle, Agile Methodologies, Strategy, Business Analysis
Education
MidAmerica Nazarene University 2005 — 2007
Masters, Business Administration
Benedictine College 1996 — 2000
Mathematics, Computer Science
salesforce.com June 2014 - Present
KANA Software April 2013 - May 2014
Pegasystems Inc. May 2007 - January 2013
Original Software September 2006 - May 2007
SunGard Availability Services August 2004 - September 2006
SunGard Data Systems October 2000 - August 2004
Cardinal Health April 1999 - October 2000
Wolters Kluwer Health; Medispan 1988 - 2000
Skills
Financial Services, Selling Skills, Risk Management, Healthcare, Data Management, Software Quality..., Enterprise Software, Solution Selling, SaaS, Cloud Computing, Professional Services, Account Management, Lead Generation, Managed Services, New Business Development, Enterprise Architecture, Business Intelligence, CRM, Strategy, Business Analysis, Pre-sales, Analytics, Management, Leadership, Selling, Sales, Sales Operations, Sales Management, Business Planning, Strategic Partnerships, Call Centers, Training, Sales Process, Partner Management, Salesforce.com, Consulting, Cross-functional Team...
Education
Indiana Wesleyan University 1994 — 1997
BSBA
California State University-Chico 1976 — 1979
KANA Software December 2013 - Present
CSC October 2012 - December 2013
Computer Science Corporation (CSC) August 2009 - October 2012
MediaBug Solutions Inc September 2004 - August 2011
CSC Covansys June 2007 - August 2009
UPS Supply Chain Solutions 1999 - 2006
Education
Baker University 2005 — 2007
Bachelor of Information Technology Management, IT Management
Olathe South HS
The University of Kansas
Cornerstone OnDemand November 2013 - Present
Saba November 2012 - November 2013
KANA Software June 2012 - November 2012
Mzinga October 2008 - June 2012
Merck January 2006 - October 2008
Takeda Pharmaceuticals North America February 2003 - January 2006
Innovex/Quintiles Transnational September 2000 - February 2003
Highmark Blue Shield September 1992 - September 2000
Skills
SaaS, Salesforce.com, Account Management, Enterprise Software, Solution Selling, Sales Operations, Selling, Sales Management, Management, Cloud Computing, Leadership, Product Development, Business Development, CRM, Training, Pre-sales, Sales, Sales Process
Education
Allegheny College 1988 — 1992
Bachelor of Arts (B.A.), Major English Literature, Minor French
eXlogue March 2015 - Present
KANA Software September 2014 - February 2015
Vioby Inc. April 2013 - August 2013
Brandeis Computer Science Department September 2012 - December 2012
Turkish Airlines July 2010 - August 2010
Skills
Java, Python, HTML, Eclipse, OS X, Microsoft Office, Software Engineering, Programming, CSS, Windows, Turkish, Unix, Mac OS, Ruby on Rails, Git, PHP, SPARQL, Research, Magento, IT Entrepreneurship
Education
Georgia Institute of Technology 2015 — 2018
Master of Science (M.Sc.) (Online), Computer Science
Brandeis University 2010 — 2014
BS, Computer Science, Linguistics, Math(Minor), 3.51/4.00
Robert College 2005 — 2010
High School, Science
Verint August 2011 - Present
KANA Software 2000 - April 2009
Egghead.com/ONSALE.com 1998 - 2000
Onsale.com 1998 - 2000
Skills
Management, SaaS, Enterprise Software, CRM, Marketing, Marketing Automation, Product Management, Demand Generation, Business Intelligence, Cloud Computing, Salesforce.com, Lead Generation, Start-ups, Account Management, Business Development, E-commerce, Cross-functional Team..., Sales Enablement, Advertising, Project Management, Professional Services, Strategic Partnerships, Analytics, Go-to-market Strategy, Solution Selling, Product Marketing, Knowledge Management, Strategy, Software Development, Integration, Pre-sales, Program Management, Eloqua, Pardot, Salesforce, Netsuite, HTML, Google Adwords, Google Analytics, Perforce, Digital Marketing, Funnel Optimization, Public Sector Marketing, Data Segmentation, B2B Marketing Strategy
Education
Oregon State University 1988 — 1990
Biology, General
ReadyPulse, Inc. May 2015 - Present
Fluid July 2014 - May 2015
Fluid September 2012 - June 2014
ClearSlide, Inc. June 2011 - August 2012
KANA Software April 2011 - June 2011
Overtone, Inc. August 2008 - April 2011
OQO February 2008 - August 2008
Keyence January 2006 - February 2008
Skills
Social Media, Sales Management, Consultative Selling, Start-ups, SaaS, Market Research, Leadership, Enterprise Software, Salesforce.com, Direct Sales, Solution Selling, Sales Process, New Business Development, Cloud Computing, Cold Calling, Sales, CRM, Sales Operations, Sales Presentations, Analytics, International Sales, Contract Negotiation, Selling Skills, Selling, E-commerce, Marketing, Strategy, Management, Strategic Partnerships, Product Marketing
Education
Florida Institute of Technology 2001 — 2005
BS, Management of Information Systems
Rackspace, the #1 managed cloud company May 2015 - Present
KANA Software July 2013 - May 2015
Cerner Corporation October 2011 - July 2013
AMC Entertainment April 2010 - November 2011
Saepio Technologies January 2009 - May 2010
CPSK Insurance Services Inc. May 2002 - October 2008
Skills
Red Hat Linux, Oracle E-Business Suite, Oracle 11GR2, Bash, Unix Shell Scripting, Linux server..., Linux Security, MySQL, Apache, Tomcat, Informatica, JBoss, Suse, VMware ESX, VMware Server, Clariion, SAN, Python, Server Architecture, System Architecture, Information Architecture, IBM Servers, HP Server Hardware, Dell PowerEdge Servers, Solaris, OBIEE, Datastage, Nagios, Linux, RedHat, NFS, Servers, Sendmail, Scripting, RHEL, System Administration, CentOS, Ubuntu, Shell Scripting, Debian, Xen, Samba, VMware, Clustering, Unix, High Availability, Virtualization, PostgreSQL, Fedora, Bind
Education
Avila University 2002 — 2009
Bachelor of Science (BS), Finance
Harrisonville High School 1993 — 1997
Rockhurst University
Master of Science (MS), Computer Engineering
Macy's.com February 2015 - Present
Independent Contractor June 1998 - Present
KMPG - (IC) September 2014 - December 2014
Saggezza April 2013 - September 2014
KANA Software July 2012 - April 2013
Sword Ciboodle, now part of KANA Software June 2011 - April 2013
Asti Yocto LLC March 2003 - April 2013
Chicago Mercantile Exchange January 1993 - June 1999
The Chicago Corporation 1988 - 1992
Lehman Brothers 1988 - 1990
Skills
Project Management, Software Project..., Program Management, GTD, Business Analysis, E-commerce, Motorcycle Team Leader, Leadership, Product Management, CRM, Strategy, Management, Marketing, Analytics, Team Leadership, Enterprise Software, Software Development, Requirements Analysis, Integration, Cross-functional Team..., SaaS, Training, Business Intelligence, SDLC, Business Process, Agile Methodologies, Consulting, Management Consulting, IT Strategy, Analysis, Project Delivery, Entrepreneurship, Scrum, Visio, Business Process..., Vendor Management, Cloud Computing, Requirements Gathering, Agile Project Management, Enterprise Architecture, Project Portfolio..., Professional Services, Process Improvement, Solution Architecture, PMO, Start-ups, SOA, Business Development, Strategic Partnerships
Education
Northwestern University - Kellogg School of Management 1993 — 1996
MBA, Marketing, International Business
DePaul University 1985 — 1987
Bachelor's Degree, Finance, General
University of Michigan 1981 — 1983
Chemical Enginnering
Carrie Ann Barrette, LMHC Writer, Speaker and CounselorC. A. Barrette, Self Employed2007 - Present
Advocates, Inc. June 2007 - July 2011
KANA Software June 1999 - April 2003
NEBS August 1996 - June 1999
Skills
Trauma Counseling, Sales&Marketing, Public Speaking, Graphic Design, Preaching, Written Expression, Mental Health Counseling, Traumatology, Leadership Development, Community Outreach, Leadership, Mental Health, Crisis Intervention, Family Therapy, Group Therapy, Motivational..., Psychological Assessment, Self-esteem, Pastoral Care, Coaching, Interventions, Stress Management, Stress, Counseling Psychology, Anger Management, Treatment, Psychotherapy, Behavioral Health, Adolescents, CBT
Education
Gordon Conwell Theological Seminary 2003 — 2007
Master of Arts (M.A.), Counseling and Religion
Becker College 1992 — 1996
Bachelor of Arts (B.A.), Business Administration and Management, General
Welton Investment Partners September 2015 - Present
Shopatron November 2013 - September 2015
KANA Software March 2012 - November 2013
West Marine January 2012 - March 2012
Cruzio Internet November 2011 - January 2012
BrightEdge August 2011 - October 2011
Think Local First 2009 - 2011
UC Santa Cruz January 2009 - June 2010
Skills
Marketing Research, Data Analysis, Marketing Strategy, Lean Initiatives, SEO, Marketing Event Planning, Salesforce.com, Online Marketing, Marketing Communications, MBA, International Economics, Business Economics, Non-profits, Customer Relations, Customer Insight, Product Strategy, Hindi, Communications Strategy, Excel, Microsoft Office, Data Manipulation, Google Adwords..., Online Lead Generation, Landing Page..., Microsoft Excel, Online Advertising, Product Management, Customer Service, Leadership, Digital Marketing, Marketing Automation, Lean Manufacturing, SEM, Integrated Marketing, Email Marketing, CRM
Education
California Polytechnic State University-San Luis Obispo 2010 — 2011
Masters in Business Administration, Business Management
University of California, Santa Cruz 2006 — 2010
BA, Global Economics (Concentration in South Asian Studies, Minor in Information Systems Management)
Pondicherry University 2008 — 2008
Economics and South Asian Studies
NYU Medical Center March 2010 - Present
AAA Pool Enclosures, Inc. July 2008 - December 2010
Beckman Coulter January 2009 - December 2009
Miami Children's Hospital / McKesson April 2006 - August 2008
Kaiser-Permanente September 2005 - April 2006
Strategic Vision Consulting October 2004 - August 2005
Pavilion Technologies June 2003 - August 2003
Beltech Solutions (NY), Inc. February 2002 - May 2002
KANA Software December 1999 - October 2001
Hewlett Packard March 1997 - December 1999
Skills
PMP, CRM, Portfolio Management, Vendor Management, Contract Negotiation, NPV, Healthcare, Compliance, Business Analysis, Process Improvement, Feasibility Studies, Lean Manufacturing, Management Consulting, Strategic Planning, SDLC, IT Strategy, Vendor Relations, Budgeting, Business Process..., Cross-functional Team..., PMO, Negotiation, Software Project..., Supply Chain, Enterprise Software, Program Management, Business Development, Budgets
Education
The University of Texas at Austin - The Red McCombs School of Business 2002 — 2004
MBA, Focus in Management & Finance
Carnegie Mellon University 1992 — 1996
BS, Electrical & Computer Engineering
Pothier Consulting October 2009 - Present
ModusLink Global Solutions September 2004 - October 2009
KANA Software January 2002 - November 2002
Key3Media May 2001 - December 2001
Shandwick PR Agency May 1997 - April 2001
Skills
Public Relations, Corporate Communications, Website Development and..., Content/Collateral..., Advertising, Event Planning and..., Email Marketing, Direct Marketing, Crisis Management, Product Positioning and..., Corporate/Product..., Customer and Partner..., Global Team and Project..., Website Promotion, RFP Submission, Speech Writing/PPT..., Media Relations/Planning, Executive Media Training
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2003 — 2009
MBA, Online Marketing and Business Administration
Boston University 1991 — 1995
BS, Journalism and Communications
KANA Software November 2013 - Present
Saepio Technologies October 2006 - October 2013
DST Output February 2006 - October 2006
Skills
Spring, Java, Hibernate, XML, JavaScript, Eclipse, Tomcat, Java Enterprise Edition, MySQL, Subversion, Software Development, JSP, Struts, JUnit, SQL, SOA, Maven, Ant, Web Services
Education
Fort Hays State University 2002 — 2004
Bachelor of Science (BS), Computer Science
Kansas State University 1999 — 2002
Computer Software Engineering
Oracle March 2012 - Present
RightNow January 2012 - February 2012
Fleetmatics (Formerly SageQuest) August 2010 - January 2012
Kana Software July 2006 - March 2010
SafeHarbor Technology September 2005 - May 2006
Sales Prodigy April 2003 - August 2005
Unicru January 2002 - March 2003
Clarify/Nortel Networks October 1999 - January 2002
Vantive July 1998 - September 1999
Sybase/Powersoft October 1994 - July 1998
Skills
CRM software, Pre-sales, Enterprise Software, Account Management, SaaS, Product Management, Solution Selling, Cloud Computing, B2B, Salesforce.com, Email Marketing, CRM, Sales Process, Integration, Telecommunications, Software Industry, Call Centers, Oracle, Strategy, Leadership, Go-to-market Strategy, Product Marketing, Professional Services, Business Development, Start-ups, Management, Selling, Sales, Customer Experience, Consulting, ERP
Education
Iowa State University
BBA
Valley High School
Twitter September 2015 - Present
SurveyMonkey November 2014 - August 2015
Kabam March 2014 - October 2014
PubMatic December 2013 - February 2014
Dolby Laboratories September 2013 - November 2013
City of San Mateo September 2013 - September 2013
IGN Entertainment April 2013 - July 2013
Genesys August 2011 - April 2013
Genesys March 2009 - August 2011
KANA Software July 2008 - January 2009
Skills
Accounting, Financial Reporting, Financial Analysis, Revenue Recognition, Sarbanes-Oxley Act, Financial Modeling, GAAP, Finance, US GAAP, Variance Analysis, Internal Controls, SEC filings, Financial Accounting
Education
San Francisco State University 2005 — 2008
BS, Accounting
College of San Mateo 2002 — 2005
AA, Business
Carlmont High 2000 — 2002
Highschool Diploma
George Washington High 1998 — 2000
Presidio Middle School 1996 — 1998
Wells Fargo Insurance Services January 2014 - Present
Willis January 2012 - December 2013
Willis July 2010 - January 2012
MetLife November 2005 - July 2010
State Farm July 2005 - November 2005
Illinois State University January 2002 - May 2005
KANA Software May 2003 - August 2003
ESD Trading Company May 2002 - August 2002
Skills
Brokers, Insurance, Property & Casualty..., Commercial Insurance, Underwriting, Health Insurance, Liability, Professional Liability, Employee Benefits, International Business, Life Insurance, Dental Insurance, Disability Insurance, Customer Service, Microsoft Office, Lotus Notes, Risk Assessment, General Insurance, Commercial Lines, Workers Compensation, Legal Liability, D&O, Employment Practices..., Umbrella Insurance, Claim, Excess, Claims Management, Casualty, Group Insurance, Insurance Brokerage, Building Relationships, Real Estate, Captives, Casualty Insurance, Term Life Insurance
Education
Lewis University 2006 — 2008
Master of Business Administration (M.B.A.), Finance & International Business
Illinois State University 2000 — 2005
Bachelor of Science (B.S.), Insurance & Marketing
Verint November 2014 - Present
KANA Software December 2013 - Present
Skills
Mac/PC proficient, Microsoft Office 2007, Market Research, Social Media Monitoring, SEM, Google Adwords, Google Analytics, Keyword Research, SEO, Basic Photoshop, Application Design, Blogging, Social Media Marketing, Marketing Communications, Investor Presentations, Facebook API, Product Marketing, YouTube, Press Releases, Press Release Creation, Sales Support, Advertising, Social Media Measurement, Integrated Marketing, Lead Generation, Online Marketing
Education
Santa Clara University 2007 — 2011
Bachelors of Arts, Marketing
Bond University 2009 — 2010
BA Marketing, Consumer behavior; sustainable op., art history, organizational management, Buddhist philosophy
Charles W. Baker High School 2004 — 2007
Dang Foods April 2015 - Present
Pique Tea August 2014 - Present
Somersault Life Company, LLC June 2014 - Present
Honeycombers February 2014 - Present
The a2 Milk™ Company Ltd August 2014 - April 2015
Plum Inc. January 2010 - December 2013
method products inc. January 2005 - January 2010
Kraft Foods Group August 2003 - December 2004
General Mills May 2002 - August 2002
Kana Software July 1999 - May 2001
Education
U Penn, Wharton School of Business 2001 — 2003
MBA
Carnegie Mellon University 1992 — 1996
BS
Twitter November 2013 - May 2015
MoPub, Inc. June 2012 - October 2013
Google May 2010 - August 2010
AdMob January 2009 - May 2010
Guidewire Software September 2005 - September 2007
Yahoo! June 2004 - August 2004
Focus Ventures June 2001 - May 2003
KANA Software June 1999 - May 2001
Skills
Product Management, Product Strategy, Product Marketing, Entrepreneurship, Engineering Management, Entrepreneurial Finance, Venture, Venture Capital, Start-ups, Mobile Advertising, Enterprise Software, Mobile Devices, User Experience, Product Development, Business Development, Monetization, Strategy, Mobile Technology, Analytics
Education
Harvard Business School 2003 — 2005
MBA
Stanford University 1995 — 1999
B.S., Computer Science
Guidewire April 2002 - September 2005
KANA Software 1999 - 2002
Skills
Software Engineering, Software Development
Education
Stanford University 1993 — 1998
Ph.D., Mechanical Engineering
Stanford University 1991 — 1993
M.S., Mechanical Engineering
Caltech 1987 — 1991
B.S., Engineering & Applied Science
Verint-Systems January 2015 - Present
KANA Software May 2013 - December 2014
City of New Orleans September 2011 - April 2013
City of Vancouver January 2008 - September 2011
City of Vancouver May 1998 - December 2007
City of Vancouver November 1997 - May 1998
Acumen Information Solutions November 1995 - November 1997
UNISYS UK BT/EPR Project Milton Keynes 1994 - 1995
Unisys 1994 - 1995
KYS Consulting 1993 - 1995
Skills
GIS, Integration, Software Development, Problem Solving, SQL, Business Analysis, Requirements Analysis, CRM, Lagan CRM, Data Analysis, Team Leadership, Process Improvement, XML, Team Building, HTML, Business Process, Spatial Analysis, Public Speaking, Analysis, Change Management, Government, Visio, Technical Writing, Unix, Project Planning, Data Modeling, Databases, SharePoint, Microsoft SQL Server, Software Documentation, Customer Service, Programming, Systems Analysis, Business Intelligence, System Administration, MS Project, Software Project..., Database Design, Requirements Gathering, Windows
Education
University of Victoria 1988 — 1992
B. Sc., Computer Science Co-op, Faculty of Engineering
Thompson Rivers University 1985 — 1988
Dipl., Engineering
British Columbia Institute of Technology
Stealth start-up April 2014 - Present
Magnet Systems, Inc. September 2012 - February 2014
Yahoo! September 2009 - June 2012
Yahoo! May 2005 - September 2009
Independent Consultant October 2004 - October 2006
Enkata December 2001 - March 2005
KANA Software October 2000 - December 2001
Baylor College of Medicine January 1998 - August 2000
Purdue University January 1992 - May 1997
Skills
Machine Learning, Hadoop, Information Retrieval, Natural Language..., Perl, Distributed Systems, Pattern Recognition, Java, Statistics, R, Search, Signal Processing, SQL, Software Engineering, Data Mining, Matlab, Algorithms, Scalability, Analytics, Predictive Modeling, Computer Science, Neural Networks, MapReduce, Nonlinear Optimization, Image Processing, Inverse Problems, Biomedical Device Design, Tomography, Electrocardiography, C/C++ STL, Python, Core Java, Amazon Web Services..., Recommender Systems, Amazon S3
Education
Purdue University 1993 — 1997
PhD, Electrical and Computer Engineering
Purdue University 1991 — 1992
MS, Electrical Engineering
Bilkent University 1987 — 1991
BS, Electrical and Electronics Engineering
Domo, Inc. March 2015 - Present
IBM August 2010 - Present
Information Builders February 2006 - August 2010
Siebel September 2004 - May 2005
Kana Software January 2000 - September 2004
Skills
Business Intelligence, Solution Selling, Enterprise Software, CRM, Cloud Computing, Analytics, Data Integration, Pre-sales, Strategy, Direct Sales, Data Warehousing, Enterprise Architecture, Pre-Sales Technical..., SaaS, SOA, Professional Services, Management
Education
Babson College 1990 — 1994
B.S.
Semester at Sea 1992 — 1992
SAP February 2004 - Present
KANA Software 2000 - 2004
The Taylor Group/ManagedOps 1994 - 2000
RealWorld Corp. June 1988 - June 1994
Skills
CRM Software, Microsoft Dynamics, Visual Studio, Microsoft .Net, ERP Software, SAP Business One, SAP Business One SDK, SAP Business One..., Software Consulting, Systems Engineering, Management, Integration, Application Frameworks, CRM, .NET, Business Process, Microsoft SQL Server, Enterprise Software, Web Services, ERP, Crystal Reports, Business Analysis, Business Objects, Professional Services, Software Development, SAP ERP, SAP, SAP Netweaver, Business Intelligence, SaaS, Software Project..., Solution Architecture
Education
Franklin Pierce University
B.S., IT Management
Southern New Hampshire University
Master of Business Administration (MBA), Management Information Systems, General
National Telecommuting Institute October 2009 - Present
Virtuosant Technologies 2008 - October 2009
The Aberdeen Group - A Harte Hanks Company 2006 - 2008
KANA Software 2002 - 2006
Altaworks Corporation 2000 - 2002
Hewlett Packard 1991 - 2000
Apollo Computer 1987 - 1991
Skills
Change Management, CRM, Outsourcing, Leadership, Negotiation, Strategic Thinking, Software Development, Salesforce.com, Management, Strategy, Business Development, Cross-functional Team..., Telecommunications, Business Process..., Sales Operations, Product Development, Analysis, Business Strategy, Training, Organizational..., Team Leadership, Strategic Planning, Project Management, New Business Development, Marketing, Program Management, Consulting, Team Building, Business Analysis, Account Management, Team Management, Business Planning, Competitive Analysis, Coaching, Quality Assurance, Sales, Recruiting, Budgets, Customer Service, Executive Management, Marketing Strategy, Management Consulting, Sales Management, Vendor Management, Operations Management, Customer Satisfaction, Integration, Entrepreneurship, Process Improvement, Leadership Development
Education
Bentley University 1989 — 1992
MBA
Bentley University 1979 — 1983
BSCIS
Arlington High School
Federal Reserve Bank of Kansas City April 2015 - Present
KANA Software December 2013 - April 2015
LPS Applied Analytics August 2012 - December 2013
Lender Processing Services, Inc. (LPS) December 2007 - August 2012
Applebees International August 2008 - December 2008
Asurion June 2006 - July 2007
Sprint/Nextel July 1998 - May 2006
Sprint PCS June 1998 - 2002
Nortel January 1995 - June 1998
Skills
Visio, MS Project, Microsoft Excel, Windows NT, Windows, PowerPoint, Microsoft Word, PMO, SDLC, Project Management, Change Management, Software Development, Management, Cross-functional Team..., SharePoint, Software Project..., Leadership, Information Technology, Budgets, Vendor Management, Business Analysis, Enterprise Software, Telecommunications, Agile Methodologies, Resource Management, Software Documentation, Project Portfolio..., Process Improvement, Program Management
Education
Baker University 2005 — 2006
Bachelor of Science (B.S.)
Risk Management Solutions July 2012 - August 2014
KANA Software November 2011 - May 2012
E&J Gallo Winery September 2010 - June 2011
Reputation.com June 2010 - August 2010
Virgin America April 2010 - May 2010
Endicia October 2007 - February 2010
SunPower Corporation August 2007 - October 2007
Stanford University June 2001 - July 2007
ReplayTV February 2000 - February 2001
Skills
User Interface Design, User Experience, Interaction Design, Usability Testing, CSS, Usability, Web Development, Wireframes, Web Design, JavaScript
Education
Carnegie Mellon University
Industrial Design
University of Michigan
BFA
KANA Software April 2010 - Present
YRC Worldwide April 2006 - March 2010
Sprint Nextel April 1999 - April 2006
Honeywell December 1995 - April 1999
Hamilton Sundstrand 1981 - December 1995
Skills
SDLC, Requirements Analysis, Integration, Agile Methodologies, Solution Architecture, Vendor Management, Software Development, Enterprise Architecture, SQL, Business Analysis, Business Intelligence, Cloud Computing, Requirements Gathering, Software Project..., Enterprise Software, IT Strategy, SOA, Unix, Data Warehousing, Web Services, Databases, Scrum, SharePoint, Agile Project Management, XML
Education
Kansas State University 1979 — 1981
BSEE, Electrical Engineering
KANA Software August 2010 - Present
Brightcove October 2008 - August 2010
Fast Search & Transfer January 2006 - October 2008
Microsoft January 2006 - October 2008
Gemplus 2000 - 2004
Webhire 1999 - 2000
IDG Communications 1995 - 1998
Skills
SaaS, Sales Management, Sales Process, Lead Generation, CRM, Sales, B2B, Sales Operations, Business Development, Account Management, Business Alliances, Cloud Computing, Solution Selling, Salesforce.com, Analytics, Professional Services, Enterprise Software, Strategic Partnerships, Online Advertising, E-commerce, Go-to-market Strategy, Telecommunications, Leadership, Management
Education
California State University-Fullerton - College of Business and Economics
KANA Software application EngineerSynopsys Inc2002 - 2004
Skills
EDA, ASIC, Verilog, SoC, Semiconductors
Education
San Jose State University 2000 — 2001
Delhi University 1996 — 1998
MSc, Engineering electronics
Shakti nagar #1 GGirlsSSchool
Bachelor Controls, Inc. September 2011 - Present
KANA Software January 2010 - August 2011
eVergance January 2005 - December 2009
Skills
Business Analysis, SQL, Agile Methodologies, Java Enterprise Edition, Enterprise Architecture, Requirements Analysis, Business Intelligence, SDLC, SOA, Solution Architecture
Education
Kansas State University 2000 — 2004
Bachelor's degree, Management Information Systems, General
Taos April 2015 - Present
Seagate Technology September 2014 - April 2015
EVault February 2014 - April 2015
EVault May 2012 - February 2014
33Across Inc. May 2011 - May 2012
Kana Software August 2006 - May 2011
MMC Maxtor Corp November 2003 - June 2004
Woodside Priory School June 1997 - August 2003
Skills
Virtualization, Linux, Enterprise Storage, OS X, Perl, VMware ESX, Active Directory, VMware, Red Hat Linux, MySQL, TCP/IP, Servers, Cloud Computing, Java, Data Center, Solaris, Windows, Unix, Bash, Storage
Education
San Jose State University 2007 — 2009
Foothill College 2004 — 2007
General Education
KANA Software January 2006 - Present
SUN Microsystems July 2003 - January 2006
Kana Communications March 2000 - July 2003
CIMTECH February 1999 - March 2000
Skills
Integration, GUI, Test Automation, Performance Testing, LoadRunner, Project Management, Java, JBoss Application Server, Cross-functional Team..., Solaris, Websphere, Test Cases, Testing, Agile Methodologies, Microsoft SQL Server, Regression Testing, Test Planning, Software Quality..., Quality Assurance, Automation, Databases, DB2, QTP, SDLC, Bug Tracking, Oracle, Weblogic, Functional Testing, Team Management, Web Applications, Enterprise Software, SaaS, Selenium, Manual Testing, JIRA, Software Design, Quality Center
Education
Osmania University 1985 — 1989
BE, Electronics & Communications Engineering
Enlighta March 2015 - Present
Enlighta June 2013 - February 2015
Veeva Systems November 2012 - May 2013
Quantivo Corporation July 2012 - October 2012
Attributor (Now Digimarc Corp) June 2007 - June 2012
Enlighta, Inc April 2003 - March 2007
World Savings Bank (Now Wells Fargo) April 2002 - March 2003
Kana Software June 2000 - October 2001
Sun Microsystems (Now Oracle) August 1999 - June 2000
NetDynamics June 1997 - July 1999
Skills
Agile Methodologies, SDLC, Quality Assurance, Integration, Regression Testing, SaaS, Testing, Scrum, Java, Test Automation, Software Quality..., SQL, Cloud Computing, Veeva, Python, MySQL, Linux, Selenium, Web Applications, QTP, Performance Testing, JIRA, Perl, Test Cases, Scalability
Education
Indian Institute of Technology, Bombay 1988 — 1990
Masters
Oracle Corporation October 2007 - Present
Agile Software January 2005 - September 2007
SAP January 2004 - December 2004
KANA Software 2000 - 2003
Personic Software, Inc. 1999 - 2000
Education
St. Mary's College of California 1991 — 1993
Bachelor of Science (BS), Accounting
Menlo College 1988 — 1993
Armwood Sr. High School 1987 — 1989
Rosehill Elementary 1979 — 1983
Boston Red Sox January 2011 - Present
Boston Red Sox November 2007 - January 2011
Skillsoft August 2002 - November 2007
KANA Software 1999 - 2002
Skills
.NET, Software Development, Microsoft CRM, Microsoft SQL Server, HTML, SQL, Databases, Business Intelligence, XML, PHP, VMware, Windows, SaaS, DNS, CSS, JavaScript, IIS, Disaster Recovery, Security, Active Directory, Management, Microsoft Office
Education
Villanova University 2013 — 2015
Master Certificate Business Intelligence, Business Intelligence/Data Warehousing
Keene State College 1984 — 1989
IBM January 2007 - December 2009
KANA Software 2000 - 2001
BEML 1995 - 2000
Education
Bangalore University
SAP February 2015 - Present
SAP August 2011 - February 2015
SAP July 2010 - July 2011
Business Objects / SAP July 2007 - July 2010
KCI Medical 2002 - 2007
Kana Software March 2000 - December 2001
Pricewaterhousecoopers 1999 - 1999
Ernst & Young 1997 - 1999
Various CPA, Manufacturing & Professional Services Companies November 1989 - December 1996
Skills
Management, Cross-functional Team..., Process Improvement, Business Process..., Strategy, PMO, Analytics, Integration, Practice Management, Change Management, Organizational Design, Business Analysis, Solution Development, SAP, Strategic Planning, Global Management, Business Strategy, Enterprise Software, Business Process, Data Warehousing, Project Management, Solution Architecture, Team Leadership, Thought Leadership, Professional Services, Program Management, Master Data Management, Business Process..., Project Portfolio..., Business Process Design, Business Analytics, Software Project..., Business Process..., Requirements Analysis, Enterprise Risk..., Virtual Teams, HANA, Operational Excellence, Business Transformation, Management Consulting, Business Development
Education
D'Amore-McKim School of Business at Northeastern University 1988 — 1989
MS, Accounting
Bentley University 1984 — 1988
BS, Economics Finance
Sanrai Group June 2015 - Present
Alliance Telehealth Holdings January 2015 - June 2015
Junior Achievement Singapore January 2011 - January 2012
Gallup January 2009 - January 2011
L'Oreal Paris February 2006 - May 2008
J&J, Cordis 2005 - 2006
Accenture, Supply Chain Strategy May 2001 - June 2005
Kana Software July 1999 - March 2001
Accenture, Supply Chain Practice August 1996 - July 1999
Skills
Leadership, CRM, Entrepreneurship, Management, Executive Management, Forecasting, Strategy, Business Strategy, Program Management, Project Management, Management Consulting, Analytics, Business Process..., Cross-functional Team..., Business Development, Customer Insight, Consulting, Organizational Design, Competitive Analysis, Change Management, Product Management, Business Transformation, Consumer Products, Marketing
Education
Columbia University - Columbia Business School 2002 — 2004
Master of Business Administration (MBA), Marketing/Marketing Management, General
Massachusetts Institute of Technology 1992 — 1996
B.S., Mechanical Engineering
Lexington High School 1988 — 1992
Responsys July 2011 - March 2012
Symantec Corp. February 2010 - July 2010
Vontu (Now Part of Symantec) December 2007 - February 2010
Vontu December 2002 - November 2007
Kana Software 1999 - 2002
Oracle 1998 - 1999
Skills
Scalability, Object Oriented Design, Oracle SQL, Java, JavaMail, JFreeChart, TCP/IP, SQL, Software Design, Databases, Security, Agile Methodologies, Software Engineering, C++, Networking, Architecture, Program Management, Software Development
Education
Stanford University 1996 — 1998
MS, Computer Science
Drake University 1993 — 1995
BS, Computer Science
Shanghai Jiao Tong University 1990 — 1992
BS, Material Science
High School Affiliated to Renmin University
Kana September 2008 - Present
Kana Software 2007 - 2010
KANA Software February 2004 - August 2007
Second Foundation 2000 - 2001
Rane TRW Power Steering Ltd 1996 - 1997
Orchid Chemicals & Pharmaceuticals Ltd April 1994 - May 1996
Chemplast Sanmar Limited March 1989 - April 1994
Skills
Cloud Computing, Enterprise Software, Agile Methodologies, SaaS, SOA, Web Services, Java Enterprise Edition, Software Project..., Tomcat, Oracle, Enterprise Architecture, Business Intelligence, XML, Software Development, Requirements Analysis, Integration, Solution Architecture, Scrum
Education
Bharathidasan University 1985 — 1986
PG DCA, COmputer Application
RileyWrites January 2013 - Present
KANA Software February 2011 - December 2012
RileyWrites 2004 - 2011
Education
University of Copenhagen 2000 — 2003
M.A. (all but thesis), English Literature
UC Berkeley Extension 2004 — 2004
Copyediting
William and Mary 2000 — 2001
Courses in English Literature
University of Copenhagen 1995 — 1999
Bachelor of Arts (B.A.), English Literature and Philosophy
ReleaseTEAM July 2012 - Present
ReleaseTEAM 2012 - Present
3M 2011 - 2012
Mead Johnson 2010 - 2010
Scientific Research Corporation 2009 - 2010
Universal Instruments 2008 - 2009
IBM 2006 - 2008
Perimeter Internetworking 2003 - 2006
KANA Software 2001 - 2002
MCI Worldcom 1999 - 2000
Skills
ClearCase, Leadership, Software Development, Automation, Integration, Testing, Product Management, Engineering Management, C#, Product Development, Software Engineering, Cross-functional Team..., Requirements Analysis, Process Improvement, ClearQuest, Rational Team Concert, Rational Quality Manager, Perl
Education
University of Phoenix 2006 — 2008
Bachelor of Information Systems Sciences, Management Information Systems, General
Community College of the Air Force 1991 — 1999
Associate's degree, Computer Science
Taline Music January 2010 - Present
Kaiser Permanente December 2001 - January 2011
KANA Software June 2000 - December 2001
Ernst & Young 1998 - 2000
Los Angeles Department of Water and Power January 1991 - July 1998
Pacific Gas and Electric Company June 1988 - January 1991
Skills
Management, Marketing, Entertainment, Nonprofits, Video, Music, Software Development, Project Management, Strategic Planning, Cross-functional Team..., Strategic Partnerships, Business Strategy, Strategy, Business Analysis, Social Media, Leadership, Product Management, Networking, Social Media Marketing, Marketing Strategy
Education
Anderson School at UCLA 1995 — 1998
MBA, General Management
University of Southern California 1991 — 1994
MSEE, Electrophysics
University of Southern California 1987 — 1988
MSEMT, Project Management
American University of Beirut 1981 — 1985
BE, Electrical Engineering
UCLA Extension
Digital Foundry September 2007 - Present
PHA Finance September 2005 - September 2007
Comcast Cable September 2001 - September 2003
KANA Software August 1999 - August 2001
Synygy 1998 - 2000
Skills
Agile Project Management, Software Project..., Agile Methodologies, Business Analysis, Product Management, Requirements Gathering, Visio, Scrum, Project Management, Software Development, Product Development, Cloud Computing, Analytics, Management Consulting, Mobile Devices, Web Applications, E-commerce, Enterprise Software, SQL, Business Intelligence, SaaS
Education
Penn State University 1993 — 1997
BS, Industrial Engineering
Modern Album Designs October 2005 - Present
KANA Software 1998 - 2005
Core-Mark International October 1998 - July 2000
Education
California State University-East Bay 1992 — 1994
BS, Accounting
KANA Software October 2014 - Present
Perceptive Software August 2013 - October 2014
Computer Sciences Corporation June 2011 - August 2013
Skills
PMO, Project Portfolio..., Business Analysis, Requirements Analysis, Program Management, Project Management, Change Management, Project Planning, Scrum, SQL, Strategic Planning, Microsoft SQL Server, MS Project, PMP, SDLC, Process Improvement, Microsoft Office, Visio
Education
Lamar University 2003 — 2004
Master, Civil Engineering
Gia Ramza Designs January 2010 - Present
KANA Software 1999 - 2001
Advent Software 1993 - 1999
Skills
Upholstery, Window, Window Treatments
Education
Colorado College 1989 — 1993
BA, Mathematics with Emphasis in Computer Science
Yodlee Inc. August 2012 - Present
KANA Software August 2010 - August 2012
Alternate Route 2010 - 2010
Personal Capital and MyVest 2006 - 2010
Center for Instructional Design September 2001 - August 2005
Brigham Young University 2001 - 2005
Skills
Web Development, Android Development, Mobile Application..., iOS Development, JavaScript, WebGL, Node.js, Responsive Web Design, CSS, REST, HTML, Software Development, Agile Methodologies, Front-end, JSON, Web Applications, HTML 5, Software Engineering, Java Enterprise Edition, AJAX, Microsoft Office, Dojo, MySQL, JSP, Photoshop, C++, PHP
Education
Brigham Young University 2000 — 2005
BS, Comp Sci
EIS Group Ltd 2014 - Present
Kaleo Software 2013 - 2014
IBM OpenPages 2009 - 2013
Expense Reduction Analysts 2006 - 2008
WLD, LLC 2004 - 2006
Relicore 2002 - 2004
KANA Software 1997 - 2002
CODA 1990 - 1997
UNICCO Service Company 1988 - 1990
BGS Systems 1985 - 1987
Skills
Solution Selling, Product Marketing, Direct Sales, Enterprise Software, Start-ups, Cross-functional Team..., Sales, Professional Services, Sales Process, SaaS, CRM, Channel Partners, Strategy, Pre-sales, Lead Generation, Strategic Partnerships, Sales Operations, Selling, Go-to-market Strategy, Business Alliances, Sales Enablement, Cloud Computing, Demand Generation, Salesforce.com, Software Industry
Education
Northeastern University 1981 — 1985
BSBA, Accounting & Management
KANA Software September 2014 - Present
KANA Software October 2013 - Present
Federal Reserve Bank of Kansas City November 2012 - August 2013
Federal Reserve Bank of Kansas City December 2011 - November 2012
Modis June 2011 - December 2011
Modis May 2010 - June 2011
Argus Health Systems 2009 - 2010
Honeywell March 1999 - June 2009
Skills
Business Process Design, Requirements Analysis, Business Analysis, Documentation, Business Process, Process Improvement, Analysis, Business Requirements, Requirements Gathering, Visio, Planning, Microsoft Office, Problem Solving, Process Mapping, Requirements Management, Data Warehousing, Technical Writing, Systems Analysis, BPMN, Project Management, SharePoint, Business Process..., Six Sigma, Management, Project Planning, Testing, SDLC, Software Project..., Software Documentation, Waterfall, Business Process Mapping, Integration, Program Management, Business Intelligence, User Acceptance Testing, MS Project, Agile Methodologies, PMP, PMO, Enterprise Architecture, Quality Assurance, ITIL, Business Process..., Project Portfolio..., Databases, IT Management, Software Development, Resource Management
Education
Baker University 2007 — 2009
MBA, Business
Devry University, Kansas City 1998 — 2002
CIS, Information Systems
Kana Software 2001 - 2004
KANA / Servicesoft 2000 - 2004
Servicesoft 2000 - 2000
Computervision 1983 - 1999
Computervision Corporation/Prime Computer, Inc. 1983 - 1998
Skills
Corporate Governance, Intellectual Property, Corporate Law, Software Licensing, Licensing, IT law, Mergers & Acquisitions, Business Strategy, Joint Ventures
Education
Boston College Law School
J.D.
Harvard University
B.A.
Salesforce July 2015 - Present
KANA Software May 2015 - July 2015
KANA Software August 2012 - May 2015
HTC Global Services October 2009 - August 2012
Cell trust Corporation April 2009 - October 2009
Omniscient Systems August 2008 - March 2009
Arizona State University August 2006 - May 2007
Skills
OOP, MySQL, Perl, ClearQuest, SDLC, Windows Server 2008, Unix, PHP, jQuery, JavaScript, HTML, Tomcat, Linux, Java, Java Web Services, Oracle, SQL, Shell Scripting, XML, Agile Methodologies
Education
Arizona State University 2006 — 2008
M. S
Anna University 2002 — 2006
B.E
CA Technologies April 2014 - Present
CA Technologies September 2012 - March 2014
CA Technologies September 2010 - August 2012
CA Technologies 2006 - 2010
Savvion 2005 - 2006
Reasoning 2003 - 2004
KANA Software 2000 - 2001
KANA Software 1999 - 2000
Netscape 1996 - 1999
Oracle 1994 - 1996
Skills
Enterprise Software, Professional Services, Sales Enablement, Business Alliances, SaaS, Cloud Computing, Software Industry, Go-to-market Strategy, Complex Sales, Solution Selling, Account Management, Direct Sales, Partner Management, Channel Partners, Lead Generation, Sales Management, CRM, EMEA, Asia Pacific, Sales Process, Project Portfolio..., Sales Operations, Demand Generation, PaaS, Strategic Partnerships, Identity Management, Data Center, Salesforce.com, Virtualization, Security, Marketing Automation, Business Process..., Mainframe, Service Management, Application Performance..., Competitive Analysis, Managed Services, Sales P, Start-ups, Strategic Planning, Coaching
Education
Georgetown University 1985 — 1989
Bachelor of Science in Foreign Service, International Affairs
CyberData Technologies April 2015 - Present
KANA Software August 2013 - April 2015
Netsmart Technologies August 2012 - September 2013
Bank Midwest July 2011 - August 2012
Commerce Bank October 2005 - July 2011
Cerner Corporation 2003 - 2005
Cerner Corporation 1999 - 2003
Skills
SQL, Requirements Analysis, Linux System..., VMWare Administration, IBM pSeries..., Unix Administration, AIX Administration, Uptime Software..., Bourne Shell Scripting, Bash Scripting, KSH Scripting, FoxT Security..., RedHat Linux Engineering, IT Infrastructure..., Unix, VMware, Bash, Perl, Shell Scripting, Cisco Technologies, Linux, AIX, Operating Systems, Troubleshooting, VMware ESX, High Availability, Virtualization, Scripting, Disaster Recovery, Servers, System Administration, Server Architecture, Integration, Cluster, Data Center, Storage, Network Administration, IBM AIX
Education
MidAmerica Nazarene University 2000 — 2001
Bachelor, Information Systems
University of Missouri-Kansas City 1998 — 2000
Computer Science
Ruskin High School 1989 — 1992
Verizon Enterprise Solutions April 2013 - Present
Verizon Wireless August 2010 - February 2013
Merrill Lynch July 2007 - November 2007
Diversified Investment Advisors, Inc. November 2001 - April 2005
KANA Software February 2000 - April 2001
Skills
Java, SQL, JavaScript
Education
National Institute of Technology Rourkela 1992 — 1995
Master's degree, Computer Applications
KANA Software June 2013 - Present
Dilly's For Kids February 2010 - June 2013
Keene State College September 2011 - May 2013
Keene State College September 2010 - May 2013
Gilford Cinema 8 May 2006 - June 2011
Skills
Microsoft Office, Microsoft Word, Social Media, HTML, Java, SQL, CSS, Teamwork, Customer Service, Web Design, Website Development, Visual Basic, Photoshop, PowerPoint, Microsoft Excel, Microsoft Access, Research, Dreamweaver, Mathematics, Marketing, Public Speaking, Event Planning, Editing, Social Networking, Google Docs, Google+, Data Entry, Data Management, Database Design, Software Engineering, Software Installation, Environmental Awareness, Time Management, WordPress, Access, Drupal, JavaScript, Web Development, Photography, Sales, Ubuntu, Unix, User Interface Design, Windows, Facebook, Critical Thinking, Training, Communication, Writing, Problem Solving
Education
Keene State College 2008 — 2013
Bachelor of Science (BS), Computer Science, 3.6
Keene State College 2008 — 2013
Bachelor of Science (BS), Management, 3.5
SkillSoft January 2002 - Present
KANA Software July 2000 - November 2001
Ortho-McNeil Pharmaceutical 1996 - 2000
McNeil Consumer & Specialty Pharmaceuticals 1991 - 1996
Skills
Blended Learning, E-Learning, Teaching, Instructional Design, Technical &..., Learning Management, Captivate, Needs Analysis, Fundraising, Non-profit Leadership, Learning Management...
Education
Rensselaer Polytechnic Institute 1992 — 1993
MS, Technical Communication
Clemson University 1987 — 1991
BS, Biological Sciences
KANA Software January 2012 - Present
Sword Ciboodle April 2011 - January 2012
Sword Ciboodle (formerly Graham Technology plc) October 2009 - April 2011
Skills
Java, JavaScript, Eclipse, Software Engineering, Software Development, CTI, CRM, Selenium Testing, Solution Architecture, Pre-sales, Agile Methodologies
Education
Heriot-Watt University 2007 — 2008
MSc, Software Engineering
KANA Software February 2014 - Present
Phantasy Concepts June 2012 - Present
Mindteck January 2013 - October 2013
The Bon Ton Stores Inc. September 2010 - June 2012
PA Department of Labor and Industry May 2006 - September 2010
PA Department of Labor and Industry April 2008 - August 2008
Pennsylvania College of Technology October 2002 - May 2006
Skills
Java, JSP, Struts, RAD 7, POJO, HQL, Spring DI, LDAP, HTML 5, HTML, Windows, Web Development, Java Enterprise Edition, SQL, Microsoft Office, Web Services, CSS2, Javadoc, JavaSE, Information Systems, Information Systems..., Security, Identity Assurance, COBOL, Fortran 95, RPG, IBM AS/400, Linux, AIX 5.x, Solaris, WebSphere Application..., WebSphere MQ, WebSphere Process Server, WebSphere Business..., UML Tools, UML, SOA, SOAP, SoapUI, Open Office, Android SDK, Websphere, XML, CSS, Apache, EJB, JMS, JDBC, Ant, DB2
Education
DeVry University's Keller School of Management 2009 — 2012
MS, Information Systems Management - IT Project Management Concentration
Pennsylvania College of Technology 2002 — 2006
B.S., Information Technology, Applications Development Concentration
Affymax October 2011 - January 2013
KANA Software June 2007 - March 2010
Life Technologies 2010 - 2010
Electronic Arts 2006 - 2007
Equinix 2000 - 2006
Efficient Electric Inc November 1997 - July 2000
Skills
ERP, Accounting, Business Analysis, NetSuite, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Financial Analysis, Forecasting, Auditing, Business Process Design, Oracle E-Business Suite, Consolidation, Oracle R12 Financials, Concur, Finance, Integration
Education
Kennesaw State University - Michael J. Coles College of Business 2015 — 2019
BA, Accounting
Villanova University
Six Sigma Green Belt, Business Analysis
KANA Software August 2007 - Present
S & S Metals February 2007 - August 2007
Skills
SharePoint, SDLC, Scrum, Testing, Knowledge Management, Analysis, Requirements Analysis, Business Analysis, Requirements Gathering, Agile Methodologies, User Experience, Visio, SQL, Organization, Self-starter, Self-driven, Research, Software Documentation, Communication Skills, Software Development, Wikis, Enterprise Software, CRM
Education
MidAmerica Nazarene University
Master's, International Business
Culver Stockton College
Bachelor's degree, Communication and English
KANA Software 2014 - 2015
KANA Software 2014 - 2015
National Association of Insurance Commissioners (NAIC) March 2014 - November 2014
Sporting Innovations 2013 - March 2014
Remedy Informatics January 2013 - February 2013
Solera Networks May 2012 - October 2012
VA healthcare systems June 2011 - December 2011
University of Utah September 2010 - May 2011
Cognizant Technology Solutions November 2009 - May 2010
MIT Open courseware June 2009 - October 2009
Education
University of Utah 2010 — 2012
Masters, Computer Science
Anna University 2005 — 2009
Bachelors, Computer Science
Vedavalli Vidyalaya 1994 — 2005
KANA Software February 2013 - Present
Tata Consultancy Services June 2012 - February 2013
Sears Holdings Corporation June 2004 - June 2012
Skills
SQL, JavaScript, Unix Shell Scripting, JBoss Application Server, Tomcat, Requirements Gathering, Windows, XML, Java, Java Enterprise Edition, SDLC, Web Services, Software Development, Visual Basic, Microsoft SQL Server, Unix, Requirements Analysis, Troubleshooting, Oracle, DB2, SOA, Enterprise Architecture, Databases, Data Warehousing, Software Project..., Visio, Agile Methodologies, Database Design, Business Intelligence
Education
Elmhurst College 1999 — 2003
Bachelors of Science, Information Systems
Moraine Valley Community College 1998 — 1999
Socialtext November 2012 - Present
KANA Software January 2012 - August 2012
Sunquest Information Systems October 2011 - January 2012
Elekta April 2004 - October 2011
Cooley LLP November 1999 - March 2002
MDL Information Systems November 1988 - April 1999
Skills
Software Testing, QE Methodologies, Selenium Testing, Usability Testing, Software Documentation, Windows, Linux, Java, Databases, SQL, Microsoft SQL Server, HTML, CSS, Virtualization
Education
Golden Gate University, School of Law 1995 — 1999
JD, Law
Niagara University
Bachelor of Science, Chemistry
KANA Software February 2014 - Present
Perceptive Software May 2012 - February 2014
Quest Diagnostics September 2011 - May 2012
TriWest Healthcare Alliance February 2006 - September 2011
Skills
Software Project..., Agile Methodologies, Scrum, SDLC, Enterprise Software, Requirements Analysis, Agile Project Management, Software Implementation, Business Analysis, PMP, Business Process Design
Education
Paul Quinn College 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Organizational Management
Dallas Institute of Funeral Service 1997 — 1998
Associate's degree, Mortuary Science and Embalming/Embalmer, Graduate
KANA Software May 2014 - Present
UNC Health Care October 2011 - May 2014
U.S. Green Building Council March 2011 - September 2011
U.S. Green Building Council January 2009 - February 2011
Consert, Inc. August 2008 - December 2008
Northern Illinois University August 2007 - June 2008
Skills
XML, Core Java, Java Enterprise Edition, WebSphere Application..., JavaScript, CSS, RAD, SQL, Microsoft SQL Server, Java, DB2, HTML, AJAX, SDLC, Spring, SOA, Software Development, JUnit, Requirements Analysis
Education
Northern Illinois University
Master's degree, Computer Science
Jawaharlal Nehru Technological University
Bachelor's degree, Computer Science
Sri Vidya Secondary School
TouchCommerce October 2014 - Present
Moxie Software, Inc. May 2009 - October 2014
InQuira March 2008 - April 2009
Skybox Security January 2006 - March 2008
Troux Technologies October 2004 - December 2005
KANA Software March 2002 - October 2004
Skills
Enterprise Software, Cloud Computing, SaaS, Account Management, Solution Selling, CRM, Outsourcing, Sales, Professional Services, Lead Generation, Salesforce.com, Strategic Partnerships, Program Management, Sales Process, Strategy, Cross-functional Team..., Go-to-market Strategy
Education
Marshall University
Bachelor of Business Administration (BBA), Marketing and Marketing Research
Epiq Systems January 2015 - Present
KANA Software November 2014 - January 2015
Perceptive Software September 2011 - September 2014
United States Marine Corps October 2004 - September 2011
National Association of Insurance Commissioners (NAIC) February 2004 - October 2004
USDA January 2003 - February 2004
Weyforth-Haas Marketing July 2000 - January 2003
Montgomery Securities June 1998 - December 1999
Skills
Java, Java Enterprise Edition, Software Development, Software Design, Web Development, Requirements Analysis, Agile Methodologies, Databases, C#, JavaScript, jQuery, Scrum, HTML5, Git
Education
John Carroll University 1990 — 1994
Bachelor's degree, English Language and Literature/Letters, 3.5
Verint February 2015 - Present
KANA Software February 2013 - Present
KANA Software July 2012 - January 2013
Sword Ciboodle March 2010 - July 2012
Skills
Professional Services, Cloud Computing, Business Intelligence, CRM, SaaS, Solution Selling, Sales, Enterprise Software, Managed Services, Pre-sales, Requirements Analysis, Integration
Education
California Polytechnic State University-San Luis Obispo 2004 — 2009
Bachelor of Science (BS), Computer Science