Keenan and Associates
Industry: Insurance company
DescriptionKeenan & Associates is a privately held insurance consulting and brokerage firm that was founded in 1972 by John Keenan. The firm is based in Torrance, California and is the largest independent broker in California. Headquarters: Torrance, CA Founder: John Keenan Founded: 1972 Subsidiaries: Retirement Solutions Group, Inc., Innovative Care Systems, Inc., Envoy Plan Services, Inc., Walker & Associates, Inc. Parent organization: AssuredPartners, Inc.
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Keenan and Associates Employees
CDA/TDIC Insurance Solutions July 2015 - Present
Keenan and Associates January 2015 - May 2015
eHealth Inc June 2012 - December 2014
eHealthInsurance August 2011 - July 2012
West Coast Financial Resources June 2009 - July 2011
The TDS Group 2008 - June 2009
Great American Life & Industrial Alliance Pacific May 2000 - August 2005
Skills
Investments, Insurance, Financial Services, Sales, Retirement, Life Insurance, Finance, Fixed Annuities, Interviews, Nonprofits, Fundraising, Sales Process, Administration, Social Media, Project Management, Pensions, Social Media Marketing, Financial Advisory, Entrepreneurship, Event Management, Employee Benefits
Education
Northeastern University 1993 — 1998
BS Business Administration, Finance; International Business
Keenan and Associates March 2015 - July 2015
MarketStar November 2014 - January 2015
Sage February 2014 - April 2014
Kawasaki Motors Corp., U.S.A. July 2013 - November 2013
D-Link April 2012 - January 2013
Santa Margarita Catholic High School August 2011 - December 2011
Hoag Hospital September 2011 - 2011
Pacific Life January 2001 - January 2004
Imagyn Medical Technologies January 1998 - January 2001
Safeguard health plans January 1993 - January 1998
Skills
Customer Service, Press Releases, Executive..., Account Management, Documentation, Excel, Health Insurance, Benefits, Wordpress, Facebook, Twitter, Salesforce.com, Spanish, Pitch Letters, SnagIt, Sitecore, Photoshop, Google Analytics, Instagram, Pinterest, Dropbox, Alexa, Proofreading, PowerPoint, Mac, Gmail, Blogging, Marketing, WordPress, Social Media, Microsoft Excel, Public Relations, Social Media Marketing
Education
California State University-Fullerton 2009 — 2012
Sales training certificate, Communications
California State University-Fullerton 2008 — 2011
Bachelor of Arts, Communications; public relations emphasis
Orange Coast College 2000 — 2007
Associate degree, Business major
Keenan and Associates October 2013 - April 2015
MVI Administrators Insurance Solutions, Inc. August 2005 - October 2013
Law Office of David R. Miller August 2002 - June 2005
Gilbert, Kelly, Crowley & Jennett June 1997 - July 2002
Skills
Health Insurance, Insurance, Strategic Planning, Personal Injury, Employee Benefits, Leadership, Civil Litigation, Account Management, Liability, Sales, Customer Service, Brokers, Contract Negotiation, Defense, Managed Care, Management, Disability Insurance, Health Savings Accounts, Legal Writing, Claim, Team Building, Life Insurance, Benefits Administration
Education
University of San Diego School of Law 1995 — 1998
Juris Doctor, Law, Admitted to California State Bar in 1998
Creighton University 1990 — 1994
BA, Political Science
Keenan and Associates March 2012 - Present
Roper Insurance July 2011 - February 2012
Nordstrom May 2006 - July 2011
Zach Elementary School September 2009 - December 2009
Skills
Insurance, Employee Benefits, Customer Service, Healthcare, Health Insurance
Education
Colorado State University 2005 — 2009
Bachelor of Natural Science, Psychology
Colorado State University 2005 — 2009
Psychology
CenCal Health April 2013 - Present
Keenan and Associates November 2012 - April 2013
L.A. Care Healthplan November 2008 - October 2012
SCAN Health Plan August 2004 - October 2008
Blue Shield of California August 1998 - August 2004
Skills
Managed Care, Medicare, Health Insurance, Software Documentation, Healthcare, HIPAA, Claim, Provider Relations, Claims Management, Leadership, Health Policy, Insurance, Employee Benefits, Healthcare Industry, Healthcare Management, Workers Compensation, Medicaid, Brokers, Healthcare Consulting
Education
California State University-Los Angeles
BA, Social Science
Keenan and Associates January 2013 - Present
Keenan and Associates August 2008 - December 2012
Keenan and Associates October 2007 - August 2008
Innovative Care Systems, Inc. (ICS) September 2006 - July 2007
Innovative Care Systems, Inc. (ICS) June 2005 - September 2006
Skills
CRIS, Commercial Insurance, Insurance, Property, Underwriting, Workers Compensation, Property & Casualty..., Customer Service, Casualty Insurance, Liability, Claim
Education
Chapman University 2001 — 2005
Bachelor of Arts (BA), Communications - Public Relations
Essia Health March 2014 - June 2014
Keenan and Associates June 2012 - August 2012
Skills
Strong Client Relations, Energetic work attitude, Cash Management, Customer Service, multi-line phone usage, Adaptability, Conflict Resolution, Strong Organizational..., Creative Problem Solver, Listening Skills, Leadership, Team Leadership, Excellent Communication..., Problem Solver
Education
El Camino College 2014 — 2017
Business Administration and Management, General / Marketing
King Drew Medical Magnet high school 2009 — 2013
High School, Diploma
Keenan and Associates August 2012 - Present
Keenan & Associates February 2011 - September 2012
Marriott International December 2005 - June 2010
Marriott International February 2003 - December 2005
Skills
Hotels, Hospitality, Hospitality Industry, Marketing, Event Management, Customer Service, Sales, Social Media
Education
Torrance High School 2000 — 2004
High School Diploma
El Camino College
Hospitality
Draper's & Damon's February 2015 - Present
Keenan and Associates May 2014 - December 2014
Kohl's Department Stores May 2012 - June 2014
Dicks Sporting Goods June 2011 - February 2012
Circor Aerospace / Aerodyne February 2008 - June 2011
Toys R Us January 2008 - January 2009
Techniform Metal Curving February 2006 - January 2008
Skills
PeopleSoft, Kronos, Employee Benefits, AAP, Benefits, Open Enrollment, Onboarding, EEOC, Interviewing, Payroll, Employee Recognition, Microsoft Office, Recruiting, Spreadsheets, SAP, Human Resources, Outlook, Background Checks, Employee Relations, Hiring, New Hire Orientations, FMLA, Benefits Administration, Performance Management, EEO, Employee Training, HR Policies, Customer Service, Performance Reviews, Terminations, Unemployment Claims, Leave of Absence..., Interviews, Labor Relations, Time Management, College Recruiting, Employee Engagement, Employment Law, Employee Handbooks, Compensation, Benefits Negotiation, Legal Compliance
Education
University of La Verne 2014 — 2015
Organizational Management, Organizational Management
California Baptist University
Communication, General
Keenan and Associates February 2015 - Present
Allstate Benefits October 2013 - February 2015
Gallagher Benefits Services March 2010 - October 2013
Lockton Insurance Services November 2000 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Insurance, Health Insurance, Employee Benefits, Disability Insurance, Underwriting, Brokers, Life Insurance
Education
Claremont McKenna College
Bachelor of Arts (B.A.), Economics and Political Science
The College of Insurance
Degree in Risk & Insurance
Keenan and Associates April 2015 - Present
Intercare Insurance Solutions, a HUB International Company February 2014 - April 2015
Fringe Benefit Group August 2010 - February 2014
The Boon Group May 2008 - August 2010
Texas Service Life Insurance Company August 2006 - November 2007
Skills
Employee Benefits, Account Management, Health Insurance, Benefits Administration, Implementation, Maintaining Strong..., Key Account..., Medicare, Health Savings Accounts, Insurance, Disability Insurance, COBRA, Microsoft Excel, Microsoft Publisher, Microsoft Word, Microsoft Power Point, 401k, Brokers, Claim, Dentistry, General Insurance, PowerPoint, Self-funded, Strategic Planning, Term Life Insurance, Underwriting, Workers Compensation, Customer Service, Legal Liability, Outlook
Education
Arizona State University 2001 — 2005
BFA, Painting
Gioconda Parker Yoga Teacher Training 2012 — 2012
200 Hour Yoga Alliance Certification, Vinyasa
Industrial Resolutions Coalition January 2008 - Present
Balzano & Associates 2004 - Present
Medex Healthcare, Inc. 2001 - September 2006
Priority CompNet 1996 - 2001
Keenan and Associates 1991 - 1995
Western Medical Review 1985 - 1991
Caliifornia PSRO Area 23 1979 - 1985
U.S. Army, Medical Corps May 1966 - May 1968
Education
University of California, Los Angeles - School of Law 1972 — 1975
JD, Law
California State University-Dominguez Hills 1970 — 1972
BA, History
El Camino College 1968 — 1970
AA
Loyola Marymount University 1963 — 1965
N/A, Pre-Med
Loyola High 1959 — 1963
Hub International September 2012 - Present
Heffernan Insurance Brokers June 2003 - August 2012
Keenan and Associates June 2002 - February 2003
IKON Office Solutions November 2001 - June 2002
Colt Express Outsourcing Services, Inc. February 2001 - September 2001
Larkin Capital Management April 2000 - October 2000
Harden & Company June 1990 - April 2000
Skills
Benefits Administration, Customer Service, Health Insurance, Account Management, Microsoft Office, Insurance, Excel, Word, PowerPoint, Outlook, Telephone Skills, Market Analysis, Rate Negotiation, Problem Solving, Sales, Human Resources, Negotiation, Brokers
Education
Diablo Valley College 1988 — 1990
Keenan and Associates October 1999 - Present
Anthem Blue Cross October 1996 - July 1999
Beech Street October 1992 - October 1996
Skills
Freelance Makeup Artist, Bill Review, Workers Compensation, Health Insurance, Insurance, Claim
Education
Cypress College
Court Reporting/Court Reporter
Marinello Schools of Beauty August 2007 - Present
EDP/OneTouch Legal Services November 2006 - July 2007
Keenan and Associates August 2004 - September 2005
Shea Rehab and Healthcare Center August 2002 - December 2003
Skills
Business Intelligence, Software Development, Program Management, Requirements Analysis, Customer Service, SQL, Software Project..., Project Management, Management
Education
California State University-Fullerton 2002 — 2004
Bachelor of Computer Science
Gujarat University 1998 — 2002
Bachelor in Computer Applications (BCA), Computer science, Advance Database, Computer Science
PetSmart September 2015 - Present
CR Bard July 2012 - September 2015
ON Semiconductor November 2010 - July 2012
ON Semiconductor February 2008 - November 2010
ON Semiconductor February 2006 - February 2008
The Dial Corporation 2004 - 2006
Keenan and Associates 2003 - 2004
Skills
MRP, Materials Management, Process Improvement, Supply Chain, Procurement, Purchasing, Supply Chain Management, SAP, Cross-functional Team..., Continuous Improvement, Project Management, Forecasting, Pricing, Management, Sourcing, Leadership, Supply Management, Strategic Sourcing, Team Building, Analysis
Education
Grand Canyon University 2007 — 2010
MBA, Leadership
University of Puget Sound 1998 — 2002
Tristar Insurance Group January 2013 - April 2013
Tristar Insurance Group January 2012 - December 2012
Keenan and Associates November 2003 - December 2011
NIKON, INC May 1995 - November 2003
Embassy Suites Hotel January 1994 - June 1996
Skills
Human Resources, Training, Policy, Management, Employee Relations, FMLA, Benefits Administration, System Administration, Administration, Employee Benefits, project management, Manage Client..., Data Mapping, Facilities Management, Process Flow..., Gap Analysis, Accounts Receivable, Regulatory Requirements, Policy Analysis, Account Management, Project Management, Insurance, Customer Service, New Hire Orientations, Leadership
Education
University of California, San Diego 1987 — 1992
Bachelor of Arts, United States History, Minor Economics
California State University-Dominguez Hills 2000 — 2000
Certificate, Human Resources
Drexel Residential Living September 2012 - Present
Drexel University September 2011 - June 2015
Penn Medicine (University of Pennsylvania Health System) September 2013 - February 2015
Penn Presbyterian Medical Center January 2013 - March 2013
Abington Memorial Hospital September 2012 - December 2012
Keenan and Associates June 2012 - August 2012
Torrance Memorial Medical Center June 2009 - August 2011
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Event Planning, Customer Service, Public Speaking, Social Media
Education
Drexel University 2011 — 2015
Bachelor of Science (BSN), Registered Nursing/Registered Nurse
Keenan and Associates October 2001 - Present
Skills
Insurance, Property & Casualty..., Legal Liability, Workers Compensation, Brokers, Casualty, Liability, Professional Liability, Commercial Insurance, Underwriting, Leadership, Employee Benefits, General Insurance, Risk Management, Excess, Claims Management, Casualty Insurance
Education
California State University-Long Beach 1998 — 2001
Bachelor of Science (BS), Psychology
St. Ignatius College Prep 1991 — 1995
Macro Helix LLC July 2015 - Present
Keenan and Associates May 2012 - Present
Community Clinic Association of Los Angeles County January 2003 - May 2012
WellPoint October 1999 - December 2001
Skills
Community Health Centers, Community Outreach, Comparative..., Health Impact Assessment, Health Policy, 340B expertise, Public Health, Predictive Analytics, HIPAA, Pharmacy, Managed Care, Healthcare Management, 340B, Medicaid, Healthcare, Hospitals
Education
Cerritos College 2007 — 2015
Mt. San Antonio College 1997 — 2000
Crawford and Company February 2014 - Present
GMA Adjusters November 2012 - May 2013
Keenan and Associates 2005 - 2011
Crawford and Company February 2005 - June 2006
USI Rental Specialties May 2002 - November 2003
National American Insurance Company February 2000 - May 2002
Skills
Reinsurance, Underwriting, Claim, Commercial Lines, Liability, Workers Compensation, Commercial Insurance, Casualty, Property & Casualty..., Legal Liability, Insurance, Subrogation, Excess, Claims Management, Analysis, Casualty Insurance, General Insurance
Education
California State University-Chico 1976 — 1977
Master's Degree, Social Work
California State University-Chico 1972 — 1976
Bachelor of Arts (BA), Social Welfare and Corrections
Ho Sum Bistro October 2011 - 2015
Keenan and Associates February 2013 - 2013
PRactical ADvantage Communications August 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Facebook, Social Networking, Public Relations, Strategic Planning, Business Strategy, Advertising, Editing, Press Releases, Social Media Marketing
Education
Cal State Fullerton 2010 — 2013
Bachelor of Arts (B.A.), Communications (Public Relations)
Wells Fargo Insurance Services January 2014 - Present
Aon Risk Solutions 2007 - December 2013
Keenan and Associates 2003 - 2008
NORCAL Mutual Insurance Company 1996 - 2003
Skills
Underwriting, Management, Risk Management, Insurance, Financial Risk, Brokers, Mergers & Acquisitions, Financial Analysis, Professional Liability, Reinsurance, Liability, Property & Casualty..., Enterprise Risk..., Commercial Insurance, Strategic Planning, General Insurance, D&O, Claims Management, Legal Liability, Workers Compensation, Disability Insurance, Claim, Due Diligence, Casualty, Commercial Lines, Risk Assessment, Executive Management, Finance, Employee Benefits, Business Analysis, Health Insurance, Long-term Care, Captives
Education
Pepperdine University 1986 — 1989
MBA
University of California, Los Angeles 1984 — 1986
Finance
Alaska Aviation Accademy 1980 — 1983
ATR, Aviation / Flight Training
Washington State University
BS, Business and Engineering
York Risk Services Group September 2010 - Present
Keenan and Associates September 2008 - August 2010
Cambridge Integrated Services January 2007 - August 2008
Chubb November 2002 - January 2007
CNA Insurance January 1988 - November 2002
Skills
Workers Compensation, Liability, Account Management, Claims Management, General Liability, Litigation Management, Claims, Insurance, Risk Management, Casualty, Property & Casualty..., Customer Service, Subrogation, Negotiation, Litigation, Strategic Planning, Compliance, Claim, Captives, Casualty Insurance, Claim Investigation, Disability Insurance, Employee Benefits, Fraud, Investigation, Legal Liability, Workers' Compensation...
Education
California State University-Fullerton
B.S., Kinesiology
Canyon High School
Integra Telecom November 2007 - October 2012
Providence Health Care Foundation 2007 - March 2012
DeepSea Ent. 1999 - 2008
PMB Development Corp. May 2003 - June 2007
Keenan and Associates November 2001 - April 2003
Skills
Adobe Creative Suite, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Customer Service, Salesforce.com, Access, QuickBooks, Public Speaking, Sales, Invoicing, Call Centers, Healthcare, Management, Team Building, Customer Satisfaction, Recruiting, Social Networking, Event Planning, Inventory Management, System Administration, Budgets, Training, Account Management, Leadership, Oncology Nursing, Nursing
Education
Oregon Health and Science University 2015 — 2016
Portland Community College 2010 — 2015
AS, Nursing
Alpha Fund November 2012 - Present
Broadspire September 1998 - November 2012
Keenan and Associates June 1997 - August 1998
Farmers Insurance June 1996 - June 1997
State Farm June 1989 - June 1996
Skills
Claim, Claims Management, Casualty, Property, Workers Compensation, Claims Handling, Underwriting, Reinsurance, Excess, Workers' Compensation..., Casualty Insurance, Claim Investigation, Customer Service, Liability, Subrogation
Education
California State University-Chico 1990 — 1996
Bachelor of Science (B.S.), Business Administration and Management, Minor in Marketing
IEA
WCCA, WCCP, Workers Compensation
OSIP
SIP certification, Self Insured Plans
Everest National Insurance Company March 2005 - Present
Oakland Unified School District 2001 - 2005
Keenan and Associates 2000 - 2001
Skills
Microsoft Excel, Insurance, Budgets, Outlook
Education
Holy Names University 2014 — 2016
Bachelor's degree, Business Administration and Management, General
University of Phoenix 2010 — 2012
Business Administration and Management, General, 3.5
Lawyers for Justice, P.C. May 2015 - Present
Keenan and Associates February 2015 - Present
Loyola Law School June 2014 - Present
The Center for Conflict Resolution May 2014 - Present
Law Offices of Holly H. Stamm June 2012 - Present
University of California, Irvine May 2009 - June 2012
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Community Outreach, Editing, Nonprofits, Research, Spanish, Public Speaking, Legal Research, Social Media, Event Planning, Legal Writing
Education
Loyola Law School, Loyola Marymount University 2013 — 2016
Doctor of Law (JD)
University of California, Irvine 2008 — 2012
Bachelor of Arts (BA), Major: Political Science and Religious Studies Minor: Cognitive Psychology
University of Cambridge, Pembroke College 2010 — 2010
Study Abroad
CPEhr November 2013 - Present
Keenan and Associates August 2007 - October 2013
Keenan and Associates April 2006 - July 2007
Keenan and Associates May 2003 - July 2005
Skills
Health Insurance, Insurance, Benefits Administration, Medicare, Workers Compensation, Employee Benefits, Process Improvement, Root Cause Problem..., Pharmacy Benefit..., Program Implementation, Account Management, Project Management, Third Party Billing, Contract Management, Reporting & Analysis, High level of initiative, File Transfer, Open Enrollment, Benefits Design, Health Care Reform
Education
California State University-Dominguez Hills 1997 — 2002
Health Science Community Health
California Department of Insurance
Life Accidental & Health Insurance License
California State University, Fullerton February 2014 - Present
Keenan and Associates January 2005 - September 2005
Kaiser Permanente 2000 - 2003
Pacificare 1997 - 1999
FHP 1995 - 1997
FHP 1990 - 1995
Skills
Employee Benefits, Marketing, Management, Insurance, Human Resources, Sales, Customer Service, Program Management, Selling, Strategy, Healthcare, Leadership, Team Building, Training, Coaching, Health Insurance
Education
California State University-Fullerton 2012 — 2015
Postbaccalaureate Teaching Credential, Special Education and Teaching, Elementary
University of California, Los Angeles 1986 — 1990
Bachelor of Arts, Sociology
Sherwin-Williams Paints April 2014 - Present
TailorWell, Inc. January 2015 - Present
Interisk Limited 2004 - Present
Hampton Products, International April 2005 - Present
Fuller Theological Seminary 2000 - Present
Keenan and Associates April 2011 - 2015
SeaBright Holdings, Inc. December 2011 - 2013
American Pain Solutions April 2011 - March 2012
Health Savings Technology January 2004 - May 2011
Paula Financial 1998 - 2006
Skills
Insurance, Brokers, Liability, Product Development, Strategic Planning, Public Speaking, Business Strategy, Employee Benefits, Healthcare, Commercial Insurance, Claim, Health Insurance, Workers Compensation, Process Improvement, Risk Management, Leadership, Underwriting, Reinsurance, Property & Casualty..., Executive Management, Strategy, Benefits, Expert Witness, Casualty, Claims Management, New Business Development, Medicare, Management, Professional Liability, Enterprise Risk..., General Insurance, Life Insurance, Disability Insurance, Litigation Management, Casualty Insurance, Mergers & Acquisitions, Consulting
Education
Harvard Business School 1997 — 1998
OPM Program
American Institute for Property and Liability Underwriters, Inc. 1970 — 1974
CPCU, Insurance
Claremont McKenna College 1960 — 1964
NHHS
Molina Healthcare October 2013 - Present
Premier Infusion Care December 2012 - October 2013
Target October 2009 - December 2012
Keenan and Associates June 2007 - July 2007
Skills
Customer Service, Healthcare Management, Multi Tasking, Organization, Case Management, Data Entry, Medical Terminology, Outlook, HIPAA
Education
University of Phoenix 2011 — 2012
Associate's degree, Health Care Management/Medical Records
El Camino College 2004 — 2007
LWP Claims Solutions, Inc. March 2015 - Present
Broadspire August 2012 - March 2015
Patriot Consulting August 2011 - July 2012
Probe Information Services, Inc. March 2011 - August 2011
Xchanging July 2010 - March 2011
Bragg & Associates December 2005 - April 2008
Keenan and Associates January 2003 - December 2005
Skills
Claims, Workers Compensation, Insurance, Customer Service, Subrogation, Litigation Management, Investigation, Workers' Compensation..., Self-insured, Workers Compensation..., Coverage Issues, Recorded Statements, Claims Investigations, Insurance Adjusting, Large Loss, Permanent Disability..., Employee Benefits, Claim, Risk Management, Claims Handling, Private Investigations, Claims Management, Excess, Legal Liability, Health Insurance, Medicare, Managed Care, Commercial Lines, Accident, Personal Injury, Product Liability, Professional Liability, Fraud, Claim Investigation, Claims Resolution, Liability, Litigation, Liability Analysis, Benefits Administration, Underwriting, Adjustments, Financial Risk, Property & Casualty...
Education
Bryan College 2009 — 2010
American River College 1990 — 1992
General Studies
San Juan Unified School District
High School Diploma
Sedgwick Claims Management Services, Inc October 2012 - Present
Safeway October 2008 - October 2012
Keenan and Associates July 2007 - September 2008
Mapfre Argentina ART 1997 - 2004
Skills
Bilingual (Spanish &..., Claims Management, Claim, Workers Compensation, General Insurance, Insurance, Medicare, Property & Casualty..., Commercial Insurance, Claims Investigations, Disability Insurance, Accident, Benefits Administration, Casualty, Casualty Insurance, Claim Investigation, Claims Handling, Employee Benefits, Investigation, Legal Liability, Liability, Liability Analysis, Litigation Management, Professional Liability, Risk Management, Subrogation, Underwriting, Workers' Compensation..., Litigation, Claims Resolution, Customer Service
Education
IEA 2007 — 2011
WCCA, Insurance
Universidad Nacional del Sur
Interface Systems January 2013 - August 2014
Family First February 2012 - December 2012
AT&T August 2011 - January 2012
HITCO Carbon Composites June 2006 - February 2011
Sonitrol April 1998 - February 2006
Keenan and Associates August 1993 - January 1998
Skills
Excel, Word, PowerPoint, Microsoft Office 2007, Access, Microsoft Excel, Microsoft Word, XP, Outlook, Customer Service
Education
El Camino College 1989 — 1991
Business Administration
UCLA
SAP October 2009 - Present
Keenan and Associates 2007 - September 2009
People's Bank October 2008 - February 2009
Knights of Columbus 2008 - 2008
Forbes Magazine August 2007 - October 2007
FreshDirect 2007 - 2007
Time Warner Cable 2005 - 2007
Neoforma August 2004 - May 2005
Information resources Inc December 2003 - August 2004
Hauser Infotech managers (P) Ltd 1998 - 1999
Skills
SAP HANA, Business Intelligence, Data Warehousing, ETL, Data Warehouse..., SAP Data Services, Business Objects Data..., Business Objects, Sybase IQ, Data Quality, Data Modeling, DB2, Data Migration, Oracle, Performance Tuning, PL/SQL, Visio, Microsoft SQL Server, Solution Architecture, Master Data Management, Teradata, Crystal Reports, Dimensional Modeling, Dashboard, Data Governance, Microsoft BI SSIS, SAP ERP, Databases
Education
Massachusetts Institute of Technology 2014 — 2014
Course: BIG DATA, Computer Science
University of Mumbai
Assistance League, National Office September 2013 - Present
National Assistance League September 2011 - September 2013
Assistance League of Sacramento June 2012 - May 2013
Assistance League of Sacramento June 2011 - June 2012
Advisors Resouce, Inc July 2005 - December 2008
Keenan and Associates August 2002 - July 2005
London Pacific Life & Annuity 1989 - 2002
Skills
Non-profits, Public Speaking, Public Relations, Event Planning, Writing, Social Media, Strategic Planning, Marketing Strategy, Board Development, Marketing Communications, Nonprofits, Community Outreach, Event Management, Team Building, Marketing, Grant Writing, Fundraising
Education
Northwestern State University
Bachelor of Arts (B.A.), Social Sciences
Dynamic Healthcare Systems May 2014 - Present
CompPartners July 2009 - April 2014
Ambassadors January 2007 - January 2009
Ambassadors August 2004 - December 2006
Keenan and Associates July 2002 - July 2004
Aithent Technologies November 1998 - May 2002
Skills
Program Management, Enterprise Software, Software Development, Process Improvement, SDLC, Software Project..., Oracle, Business Process, Leadership, Problem Solving, Databases, Disaster Recovery, Integration, Agile Methodologies, IT Strategy, Business Strategy, Business Analysis, Vendor Management, Requirements Analysis, Enterprise Architecture, Business Intelligence, Web Services, SOA, Agile Project Management, Solution Architecture, Management, Requirements Gathering, Data Warehousing, Microsoft SQL Server, Budgeting, SaaS, .NET, Architectures, Software Engineering, Scrum, Software Documentation, Cloud Computing, ETL, Web Applications, Systems Analysis, Data Modeling, IT Management, XML, Database Design, UML, Unix, Software Design
Education
University of California, Irvine - The Paul Merage School of Business 2012 — 2014
Master of Business Administration (M.B.A.)
Maharshi Dayanand University 1991 — 1997
Master's Degree
Ultramar Travel Management June 2014 - Present
International Medical Corps December 2013 - May 2014
Banana Republic December 2011 - April 2014
EagleRider 2009 - 2011
Keenan and Associates April 2004 - April 2007
Bay Cities Funding October 2002 - April 2004
Boeing Travel Management February 1996 - October 2002
Skills
Event Planning, Customer Service, Event Management, Social Media Marketing, Microsoft Excel, Social Media, Sales, Marketing, Budgets, Business Planning, Customer Satisfaction, Forecasting, Hospitality, Inventory Management, Marketing Strategy, Microsoft Office, Operations Management, Outlook, PowerPoint, Public Relations, Retail, Social Networking, Team Building
Education
Coastline Community College 2001 — 2002
Certified Mortgage Banking, Finance, General
El Camino College 1981 — 1984
County of San Mateo May 2014 - Present
County of San Mateo April 2013 - Present
Rape Trauma Services June 2012 - Present
San Mateo County Pride Initiative October 2012 - April 2013
Asian American Recovery Services September 2012 - April 2013
Keenan and Associates February 2008 - October 2012
Reach For the Stars July 2006 - February 2008
Pacific Child and Family Associates May 2007 - November 2007
Education
Notre Dame de Namur University
Bachelors of Science (BS), Human Services with two concentrations: Counseling and Administration
Saint Mary's College of California
Psychology
Keenan and Associates 2014 - Present
The National Alliance for Insurance Education & Research 2009 - Present
SCS Risk Management September 2005 - September 2014
Skills
Risk Management, Risk Management..., Public Speaking, Property & Casualty..., Workers Compensation, Supervisory Skills, Insurance, Leadership, Risk Assessment, Strategic Planning, Training, Analysis, Policy, Creative Writing, Teaching, Claim, Government, Employee Benefits, Construction, Loss Prevention, Career Counseling, Team Building, Customer Service, Management
Education
California State University-Long Beach 2005 — 2007
MS, Emergency Services Administration
California State University-San Bernardino - College of Business and Public Administration 1980 — 1983
BA, Administration, Management Concentration
Keenan and Associates August 2011 - Present
Pacific Life July 2004 - February 2011
Pacific Life February 2002 - May 2003
Pacific Life March 2001 - February 2002
SunAmerica, Inc. 1998 - 2000
SunAmerica, Inc. June 1998 - May 1999
SunAmerica, Inc. January 1996 - May 1998
Education
San Diego State University
Bachelor of Arts, Political Science
Long Beach City College 1981 — 1983
General Ed
Arthur J. Gallagher & Co. January 2015 - Present
Orange County Sanitation District April 2014 - December 2014
Keenan and Associates January 2011 - April 2014
Keenan & Associates September 2008 - January 2011
Arthur J. Gallagher April 2005 - August 2008
California State University, Fullerton July 2006 - May 2007
CSU Dominguez Hills May 1999 - April 2005
Morton International October 1997 - May 1999
California State University, Fullerton August 1994 - October 1997
Univeristy California Irvine Medical Center September 1991 - August 1994
Skills
Workers Compensation, Risk Management, Risk Mitigation, Administration, Enterprise Risk..., General Liability, Casualty, Legal Liability, Liability, Training, Policy, Property & Casualty..., Claim, Claims Management, System Administration, Underwriting, Industrial Hygiene, Emergency Management, Litigation Management, Financial Risk, Risk Assessment, Management, Program Management, Analysis, Insurance, Commercial Insurance, Reinsurance, Employment Practices..., Professional Liability, Brokers, Claim Investigation, Subrogation, Excess, General Insurance, D&O, Commercial Lines, Workers' Compensation..., Casualty Insurance
Education
California State University-Fullerton 1995 — 1998
Masters, Public Administration
California State University-Northridge 1989 — 1991
BS, Environmental and Occupational Health
DST Health Solutions June 2015 - Present
TopShelf Logic August 2012 - Present
DreamSoft Media August 2013 - Present
DreamSoft Technologies 1985 - Present
Yokohama Tire Corporation June 2014 - August 2015
Mirion Technologies, Inc. September 2012 - January 2014
Extron Electronics March 2010 - August 2012
XDimensional Technologies 2006 - August 2012
Keenan and Associates 2006 - January 2011
Plastic Dress-Up Company February 2009 - March 2010
Skills
Databases, Data Warehousing, Microsoft SQL Server, Integration, C#, Agile Methodologies, ERP, Mobile Applications, Business Intelligence, Programming, VB.NET, Architectures, Java, Architecture, T-SQL, .NET, Software Project..., ASP.NET, Enterprise Architecture, Database Design, Agile Project Management, Scrum, SOA, SSIS, Data Migration, Analysis, Android Development, Analysis Services, Data Warehouse..., unidata, F#, Avante, PowerView, SSAS, Dataflo, data warehousing...
Education
California State Polytechnic University-Pomona 1981 — 1986
Civil Engineering
University of Phoenix
Management
Keenan and Associates 2012 - 2012
Skills
Multi Tasking, Telephone Skills, Product Promotion, Conflict Resolution, Problem Solving, listening skills, High Organizational..., Great communications..., energetic work attitude, Customer Service, Maintaining Strong..., Adaptability
Education
El Camino College 2013 — 2016
Business, Management, Marketing, and Related Support Services
King drew medical magnet
MATCHED CAREERS December 2010 - Present
AIG December 1998 - November 2010
Reliance Specialty Insurance Group July 1997 - December 1998
Keenan and Associates January 1996 - July 1997
Willis October 1990 - January 1996
CIGNA July 1972 - October 1990
Skills
Underwriting, Brokers, New Business Development, Employee Benefits, Commercial Lines, Property & Casualty..., Insurance, Claim, Employment Practices..., Management, Recruiting, Financial Risk, Adjusters, Commercial Insurance, Retail, Umbrella Insurance, Health Insurance, Business Development, Marketing, General Insurance, Professional Liability, Liability, D&O, Risk Management, Workers Compensation, Casualty, Life Insurance, Sales, Reinsurance, Disability Insurance, Legal Liability, Marketing Strategy, Strategic Planning, Leadership, Talent Management, Claims Management, Account Management, Captives, Term Life Insurance, Homeowners, Insurance Brokerage, Excess, Accident, Long-term Care
Education
California State University-Fullerton 1967 — 1969
Bachelor of Arts, Business Administration
Fullerton Jr. College 1965 — 1967
Associate of Arts (A.A.), Business/Managerial Economics
Keenan and Associates January 2003 - Present
Keenan HealthCare 2003 - Present
Skills
Claims Management, Risk Assessment, Public Speaking, Property & Casualty..., Ergonomics, Risk Management, Insurance, Workers Compensation, Professional Liability, Customer Service
Education
University of Redlands 1995 — 1997
Master of Business Administration (MBA)
California State University-Fullerton
Master of Science (MS)
California State University-Long Beach
Bachelor of Arts (B.A.)
Keenan and Associates January 2015 - Present
Matrix Absence Management April 2013 - August 2014
Van Pelt, Yi & James LLP February 2012 - March 2013
State Compensation Insurance Fund April 1998 - December 2011
Skills
Workers Compensation, Claims, Insurance, Legal Services, Administrative Support, Patents, Legal Writing, Administrative..., Litigation Support, Claim, Legal Assistance, Litigation, Trials, Westlaw, Depositions, Lexis, Courts, Pleadings, Customer Service, Administrative..., Legal Research, LexisNexis, Outlook
Education
University of Phoenix 2007 — 2009
Bachelor of Science, Criminal Justice Administration
Evergreen Valley College 2010 — 2011
Associate in Arts, Legal Assistant/Paralegal Studies
Evergreen Valley College 2010 — 2011
Certificate, Legal Assistant/Paralegal Studies
San Jose High Academy
Breville USA October 2014 - July 2015
Verengo Solar September 2014 - September 2014
Pancreatic Cancer Action Network November 2005 - January 2014
Great American Insurance April 2005 - November 2005
Tone Software December 2003 - November 2004
SingerLewak LLP February 2003 - November 2003
Lumos Technologies July 2000 - December 2002
Keenan and Associates March 1997 - June 2000
Pottery Barn August 1994 - May 1996
Pottery Barn November 1993 - July 1994
Skills
Technical Support, Microsoft Office, Software Installation, Help Desk Support, System Administration, Information Technology, Software Documentation, Troubleshooting, SharePoint, Leadership, Training, Customer Service, Windows Server, Nonprofits, Active Directory, Servers, VMware, Microsoft Exchange, Computer Hardware, Windows 7, Windows XP, Linux
Education
University of California, Santa Barbara 1993 — 1996
Bachelors of the Arts, English Literature
El Camino College 1989 — 1992
Associates, English
Keenan and Associates September 2014 - Present
HUB International of California Insurance Services Inc. December 2005 - September 2014
HUB International Insurance Company Inc January 2005 - September 2014
SAWYER, COOK INSURANCE January 2004 - January 2005
PLATINUM ADMINISTRATORS January 2002 - January 2004
USI Insurance Services (Administrators) January 1997 - January 2003
CBCA January 1996 - January 2002
USI ADMINISTRATORS January 1988 - January 1996
Skills
Social Media, Brokers, General Insurance, Insurance Brokerage, Benefits Administration, COBRA, Reinsurance, Life Insurance, Account Management, Microsoft Excel, Insurance, Training, Disability Insurance, Health Savings Accounts, Underwriting, Employee Benefits, Health Insurance
Education
Riverside City College 2009 — 2010
8p ml gh p o nutm 8Iu upu'm it88u l TNnunYun mm VT 8p nj gh ihyOkt itinjuryb yup buyjiopOk my oy, Accounting and Business/Management, A-
L.A. Care Health Plan October 2012 - Present
Keenan and Associates March 2012 - August 2012
Sedgwick Claims Management Services, Inc October 2007 - March 2012
AIDS Healthcare Foundation February 2004 - October 2007
Skills
Claim Investigation, Claims Management, Claim, Claims Handling, Liability, Workers Compensation, Claims Resolution, Insurance, Medical Billing, Software Documentation, Healthcare
Education
Los Angeles Trade Technical College 2013 — 2015
Office Administration
Los Angeles Trade Technical College 2013 — 2015
Business Administration, Management and Operations
Dorsey High School 1991 — 1993
High school diploma, General Education
Keenan and Associates June 2013 - Present
SimplexGrinnell August 2011 - May 2013
City of Antioch May 2003 - August 2011
Bickmore Risk Services May 2001 - March 2003
Schools Insurance Authority January 1994 - October 2000
Skills
Risk Management, Accident Investigation, Workers Compensation, Program Management
Education
Cosumnes River College
Kaiser Permanente August 2013 - Present
Kaiser Permanente August 2011 - August 2013
Keenan and Associates May 2011 - August 2011
Kaiser Permanente April 2010 - January 2011
Kaiser Permanente July 2007 - April 2010
Skills
Team Leadership, Project Manag, Project Coordination, Data Analysis, Business Analysis, Gap Analysis, Technical Documentation, User Documentation, Microsoft Excel, Visio, Access, PowerPoint, Process Improvement, Software Documentation, EHR, EMR, Healthcare Information..., Epic Systems, Leadership, Vendor Management, Analysis, Healthcare, HIPAA
Education
Cerritos College
Keenan September 2015 - Present
Keenan and Associates September 2010 - September 2015
Motorola Computer Group 1993 - 2000
Skills
Customer Service, Insurance, Employee Benefits, Underwriting, Claims Management, Health Insurance, Brokers, Workers Compensation
Education
California State University-Long Beach
Business Administration
Health Concerns September 2015 - Present
Office Team July 2014 - September 2015
Verisk Insurance Solutions November 2013 - July 2014
LesConcierges June 2013 - November 2013
LesConcierges June 2010 - November 2013
Toyota Motor Sales, USA, Inc October 2008 - February 2010
Toyota Motor Sales, USA, Inc January 2008 - October 2008
Toyota Motor Sales, USA, Inc September 2007 - January 2008
Keenan and Associates July 2006 - September 2007
Atlantax September 2005 - July 2006
Skills
Customer Service, Marketing, Process Improvement, Microsoft Office, Team Building, Customer Satisfaction, Coaching, Human Resources, Recruiting, Data Entry, Continuous Improvement, Program Management, Sales, Management, Analysis, Negotiation, Retail, Training, Leadership, Research, Event Planning
Education
El Camino College 2002 — 2009
Associate’s Degree, Psychology, 4.0
Keenan July 2015 - Present
Keenan & Associates March 2014 - Present
Private September 2013 - March 2014
Zenith Insurance Company (United States) June 2011 - September 2013
Keenan and Associates June 2009 - August 2009
Skills
Training, Customer Service, Workers Compensation, Microsoft Office, Social Media, Social Media Marketing, Facebook, Marketing Strategy, Policy, Marketing, PowerPoint, Research, Microsoft Excel, Advertising, Marketing Communications, Event Planning, Risk Assessment, Occupational Health, Property & Casualty..., Insurance, Analysis, Photoshop, Microsoft Word, Outlook, Risk Management, Teamwork, Project Management, HTML, Illustrator, Oracle, Zeus, Loss Control, Corporate Social...
Education
Concordia University-Irvine 2007 — 2011
Bachelor's degree, Marketing
El Diamante High School 2003 — 2007
Keenan and Associates June 2013 - Present
United States Army Reserve October 2008 - Present
Skills
Computer Hardware..., Computer Repair, Communication, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Computer Security
Education
Heald College-Rancho Cordova 2014 — 2016
Associate's degree, Information Technology
Keenan and Associates July 2011 - Present
Sacramento Valley RIMS January 2009 - October 2011
CCSA JPA May 2005 - January 2011
Public School Risk Institute 2011 - 2011
Keenan and Associates June 1999 - March 2004
Skills
Brokers, Casualty, Commercial Lines, D&O, Employment Practices..., Executive Management, Commercial Insurance, Customer Service, Financial Risk, General Insurance, Insurance, Leadership, Liability, Management, Program Management, Property, Public Speaking, Risk Management, Strategy, Training, Workers Compensation, Workers' Compensation..., Professional Liability, Claims Management, Claim, Property & Casualty..., Casualty Insurance
Education
California State University-Sacramento 1980 — 1992
Bachelors, Marketing, Insurance/Risk management
Keenan and Associates January 2007 - Present
USI Insurance Services November 2004 - December 2007
Dodge, Warren and Peters, Insurance Services November 1999 - December 2004
Latham & Watkins, Attorneys at Law May 1992 - November 1999
Skills
Employee Benefits, Human Resources, Insurance, Recruiting, Policy, Software Documentation, Health Insurance, HRIS, Payroll, Benefits Administration, Strategic Planning, Customer Service, Account Management, Microsoft Excel, Affordable Care Act, Life Insurance, Healthcare Compliance, Salesforce.com
Education
El Camino College
NBCUniversal, Inc. April 2015 - Present
NBCUniversal, Inc. May 2013 - April 2015
NBC Universal Digital Distribution January 2005 - May 2013
NBC Universal Digital Distribution August 2000 - January 2005
Keenan and Associates December 1998 - August 2000
Love Letter Production 1997 - 1997
MicroMagnetic 1993 - 1997
Skills
Digital Media, New Media, Entertainment, Television, Content Strategy, Digital Marketing, Digital Strategy, Digital Distribution, Broadcast, Social Media, Social Media Marketing, Marketing, Advertising Sales, Media Planning, Public Relations, Strategic Partnerships, VOD, Media & Entertainment, Mobile Marketing, Brand Management, Media Buying, Video, Sponsorship, Film, Publicity, Analytics
Education
Hollins University 1992 — 1996
Bachelor of Arts (B.A.), American Studies
Hermitage High School 1989 — 1992
Keenan and Associates October 2008 - Present
Stanford Home for Children April 2008 - October 2008
MAN POWER (Capitol Administrators) November 2007 - January 2008
Blue Shield of California August 2003 - November 2007
Skills
Outlook, Call Centers, Fax, Databases, Insurance, Microsoft Excel, Customer Service, Receptionist Duties, Claim, Microsoft Office, Workers Compensation, Health Insurance, Training, Microsoft Word
Education
Charles A. Jones Career and Education Center 2011 — 2011
GED, General Ed
Rio Americano 1998 — 2000
Keenan and Associates February 2014 - Present
TRISTAR Risk Management January 2012 - February 2014
Keenan and Associates July 2002 - December 2011
Skills
Claim, Claims Management, Insurance, Workers Compensation, Claim Investigation, Risk Management, Employee Benefits, Property & Casualty..., Liability, Casualty, Reinsurance, Professional Liability, Disability Management, Disability Claims..., Leave of Absence, Leave of Absence..., Leave of Absence..., Disability Insurance, FMLA
Education
El Camino College
Associate of Science (A.S.), General Studies
Kaiser Permanente March 2014 - June 2015
Kaiser Permanente June 2011 - January 2014
ADP August 2009 - December 2010
NSN Network 2009 - 2010
United Healthcare April 2003 - February 2008
Keenan and Associates May 2007 - December 2007
WellPoint February 2001 - June 2003
Directv 1998 - 2001
Skills
HealthConnect, Ambulatory Product, Epic, Employee Benefits, Process Improvement, Project Management, Benefits Administration, Account Management, Marketing Strategy, Product Development, Customer Retention, Claims Management, Employee Training, Open Enrollment, Leadership Management, Risk Management, Research, Claim, Health Insurance, Healthcare, Insurance, Strategic Planning, Vendor Management, EMR, Healthcare Consulting, HIPAA, Managed Care, Team Building, Medicare, Business Analysis, Healthcare Information..., Leadership, EHR, Visio, Change Management, Training, Software Documentation, Cross-functional Team..., Data Analysis, Access, SDLC, Project Planning, Consulting, Operations Management, Human Resources, Management, Analysis, Epic Systems, Policy, Program Management
Education
Project Management Training Academy Program 2013 — 2013
*PMI Project Management Professional Exam Preparation Course, Project Management, Completed Training
National Sales Network 2009 — 2012
*Sales and Marketing Network Group
University of Phoenix 2005 — 2008
Masters, Business Management
California State University-Dominguez Hills 1994 — 1998
BS, Public Administration
PMI - Los Angeles Chapter
Active Member, Project Management
National Black MBA Association
Heffernan Insurance Brokers May 2012 - Present
Heffernan Insurance Brokers July 2010 - May 2012
Keenan and Associates April 2009 - June 2010
Granite Insurance Brokers April 2006 - April 2009
Skills
Employee Benefits, Insurance, Health Insurance, Underwriting, Benefits Administration, Employee Relations, Employment Practices..., Disability Insurance, Customer Service, Public Speaking, Health Savings Accounts, General Insurance, Social Media, Brokers
Education
California State University-East Bay 2002 — 2007
Bachelors, Criminal Justice Administration
El Dorado Hills Sports Club 2006 - Present
EPIC May 2014 - October 2014
Keenan and Associates July 2012 - May 2014
SST Benefits Consulting July 2008 - July 2012
Flourish Fitness January 2001 - July 2008
Skills
Insurance, Call Center, Employee Benefits, Vendor Management, Public Speaking, Customer Service, Marketing, Strategic Planning, Training, Recruiting, Process Improvement, Leadership, Coaching, Team Building, Management, Call Centers, Cross-functional Team..., Human Resources, Operations Management, Web Design, Business Development
Education
Portland State University 1982 — 1987
English Language and Literature, General
Keenan and Associates March 2007 - Present
Clovis Lakes LLC May 2005 - March 2007
Palace Entertainment October 1994 - May 2005
Skills
Workers Compensation, General Liability, Casualty, Liability, Certified Playground..., Associate in Risk..., Certified Red Cross..., Legal Liability, Customer Service, Inspectors, Property & Casualty..., Insurance, Ergonomics, Claims Management, Claim, Risk Management, Workers' Compensation...
Education
California State University-Fresno 1986 — 1990
Bachelor of Arts, Industrial Technology - Design
Cabrillo High School 1982 — 1986
College Prep
Keenan and Associates February 2011 - Present
Lockton Companies January 2008 - February 2011
Aon Hewitt June 2000 - January 2008
Marsh September 1993 - June 2000
Johnson & Higgins September 1993 - June 2000
Precept January 1992 - September 1993
Western Growers September 1983 - January 1992
Skills
Business Planning, Insurance, Employee Benefits, Health Insurance, Project Planning, Employee Relations, Analysis, Strategy, Brokers, Underwriting, Leadership, Healthcare, Risk Management, Life Insurance, Disability Insurance, Strategic Planning, Management, Claim, Property & Casualty..., Reinsurance, Health Savings Accounts, Legal Liability, Professional Liability, Commercial Insurance, Claims Management, Liability
Education
Duke University - The Fuqua School of Business 1981 — 1983
MBA
Pomona College 1978 — 1981
BA, Economics
Brandeis University 1977 — 1978
St. John's Preparatory School 1977 — 1977
Municipal Water District of Orange County November 2014 - January 2015
Trabuco Canyon Water District March 2010 - November 2014
Keenan and Associates January 2009 - October 2009
MS2 Communcations June 2008 - November 2008
Metagenics, INC. April 2005 - February 2008
Advanced MP Technology January 2005 - April 2005
Coldwell Banker Southern California April 2002 - November 2004
Cory Associates August 2001 - January 2002
Skills
QuickBooks, Outlook, Customer Service, Public Speaking, Time Management, Budgets, Social Media, Data Entry, Training, Office Management, Microsoft Word, Microsoft Excel, Sales, PowerPoint, Management, Leadership, Marketing
Education
California State University-Long Beach 2014 — 2016
Master of Public Administration (MPA)
Vanguard University of Southern California 2002 — 2005
BA
Concordia University-Irvine 1996 — 1999
CalFirst National Bancorp October 2013 - January 2014
Rushmore Loan Management Services LLC December 2012 - September 2013
CoreIP Solutions, Inc. June 2012 - August 2012
Carrington Mortgage Services October 2010 - March 2012
Save Your World June 2008 - July 2010
Keenan and Associates May 2008 - June 2008
HISNA August 2007 - October 2007
Epicor Software 2006 - June 2007
WFS Financial 2006 - 2007
HR LINK Group, Inc. 2005 - 2007
Skills
Sourcing, Information Technology, Applicant Tracking..., Talent Acquisition, Benefits Negotiation, Technical Recruiting, Onboarding, Employee Relations, Recruiting, Internet Recruiting, College Recruiting, Mortgage Lending, PeopleSoft, Cold Calling, Contract Recruitment, Deferred Compensation, Talent Management, Job Fairs, Taleo, Temporary Placement, Human Resources, Recruitment Advertising, Workforce Planning, Succession Planning, HRIS, Screening Resumes, HR Consulting, Executive Search, Performance Management, Screening, Corporate Recruiting, Permanent Placement, SDLC, Benefits Administration, Job Descriptions, New Hire Orientations, Vendor Management, Interviews, Employee Engagement, Staffing Services, Temporary Staffing, Employer Branding, HR Policies, Management, Organizational..., Sales, Employee Benefits, Resume Writing, Training, Personnel Management
Education
California State University-Fullerton 1986 — 1991
Bachelor's degree
CRS July 2006 - Present
Claim Retention Services February 2006 - Present
Keenan and Associates January 1994 - March 2005
Farmers Insurance Group of Companies 1986 - 1993
Education
Indiana University Bloomington 1981 — 1985
B.S., Public Administration
Marymount California University June 2015 - Present
King's Hawaiian July 2014 - May 2015
South Bay HR, Inc. May 2013 - May 2015
Rhythm & Hues December 2012 - May 2013
Business.com April 2000 - March 2011
Keenan & Associates January 1997 - April 2000
Keenan and Associates January 1997 - January 1998
Skills
ADP HR Benefit..., E*Trade Equity Edge, Microsoft Office, Onboarding, Exit Interviews, Employee Relations, Benefits Administration, Recruiting, Immigration, HR Policies, 401k Administration, COBRA Administration, Leave Administration, Workers Compensation, Job Descriptions, Performance Appraisal, Project Management, Stock Administration, Employee Benefits, COBRA, Workforce Planning, 401k, Personnel Management
Education
California State University-Long Beach - College of Business Administration
BS, Human Resources
Keenan and Associates January 2012 - Present
Keenan and Associates July 2008 - December 2011
Keenan and Associates July 2006 - June 2008
Keenan and Associates April 2004 - July 2006
Workgroup Productivity Corp 1998 - 2000
Skills
Workers Compensation, Employee Benefits, Employee Relations, Human Resources, Recruiting, Benefits Administration, Claims Management, Insurance, Organizational..., Leadership Development, Employment Law, Health Insurance, FMLA, Organizational..., Coaching, Claim, Customer Service, Outlook, Software Documentation, Data Entry, Workers' Compensation..., Training
Education
California State University-Dominguez Hills 1994 — 1998
BA, Human Resources
Mira Costa High School 1988 — 1992
UnitedHealth Group August 2015 - Present
Keenan and Associates June 2014 - May 2015
Allsup Inc. January 2011 - April 2014
MDIA - Medical Diagnostic Associates February 2009 - December 2010
Coventry Health Care September 2006 - January 2009
Skills
Workers Compensation, General Liability, Health, Medicare, Employee Benefits, Health Insurance, Account Management, Government, PPO, Team Building, Salesforce.com, Legal Liability, Claim, Insurance, HMO, Healthcare Management, Mental Health Counseling, Project Management, Vocational..., Presentations, Managed Care, Property & Casualty..., Disability Insurance, Healthcare, Professional Liability, Casualty, Provider Relations, Marketing, Workers' Compensation..., Benefits Administration, Pharmacy Benefit..., Customer Retention, Training, Sales Presentations, Healthcare Industry, Outlook, Employee Relations, Coaching, Employee Training, Customer Service, Commercial Insurance, General Insurance, Brokers
Education
California State University, Fresno 1987 — 1989
Master of Science (M.S.), Rehabilitation Counseling
California State University, Fresno 1981 — 1986
Bachelor of Science (BS), Psychology
Delta Dental June 2006 - Present
Kelley & Swain, Inc. April 2005 - June 2006
Keenan and Associates 1999 - 2005
Skills
Employee Benefits, Health Insurance, Insurance, Account Management, Microsoft Office, Windows 7
Education
Green River Community College 1997 — 1999
Associates
The College of Idaho March 2014 - October 2014
Idaho Department of Health and Welfare September 2013 - March 2014
Freelance August 2012 - August 2013
Idaho State Police April 2010 - July 2012
Self July 2005 - July 2009
CalOptima February 2001 - July 2005
Keenan and Associates July 1999 - September 2000
LAPD November 1997 - July 1999
Keenan and Associates 1995 - 1997
Keenan and Associates February 1992 - November 1995
Skills
Exploratory Data..., Technical Data Analysis, Data Analysis, Research Design, Research Implementation, Computer Operations, Research Projects, Survey Design, Survey Software, Survey Research, Survey Methodology, SurveyMonkey, SPSS, Access Database, SQL, HTML, Dreamweaver, IMAP, ArcView, Excel Pivot, Excel models, Microsoft Excel, Fusion Charts, Unix Shell Scripting, Query Tuning, Query Tree, Query Builder, Query Tool, Query Analyzer, Table Design, Report Writing, Report Development, Report Production, Technical Support, Technical Training, Graphs, Troubleshooting, ODBC, FTP software, Procedure Creation, Procedure Development, Policy Definition, Google API, Macromedia, InDesign, Microsoft Publisher
Education
California State University-Fullerton 2004 — 2005
Crime Analysis / Data Analysis, 4.0
New Horizons 2004 — 2004
Organizational Leadership
Los Angeles Police Academy 1997 — 1998
University of Idaho 1984 — 1989
Bachelor of Science, Business Admin/Marketing
TRISTAR Insurance Group January 2012 - Present
Keenan and Associates February 2008 - December 2011
Premier Media Inc. February 2002 - February 2008
Skills
Agile Methodologies, Business Analysis, Business Intelligence, IT Strategy, Integration, Management, Program Management, Project Management, Requirements Analysis, SDLC, SQL, Software Project..., Solution Architecture, Vendor Management
Education
Punjab Technical University 1990 — 1994
BTech, Mechanical Engg
REC Jalandhar 1990 — 1994
Kayne Anderson Capital Advisors February 2011 - Present
David & Goliath January 2010 - March 2011
Keenan and Associates January 2009 - November 2009
Nuveen Investments February 2007 - November 2008
UCLA June 1998 - February 2006
Skills
Active Directory, Windows Server 2003, Servers, VMware ESX, DNS, Windows Server, Blackberry Enterprise..., Windows, Documentation, Integration, Printers, Troubleshooting, Administration, DHCP, VMware, Group Policy, System Administration, Disaster Recovery, Enterprise Vault, Windows Server 2008, vSphere, Virtualization, Backup Exec, SAN, Storage Area Networks, Server Administration, Antivirus, Computer Hardware
Education
California State University-Northridge
Keenan and Associates H.R Benefits CoordinatorIntercontinental Art Inc1996 - 2003
Education
Cerritos College 1994 — 1997
CMTC October 2007 - Present
Keenan and Associates August 2005 - March 2007
Transtar Metals June 2003 - August 2005
Skills
Accounts Receivable, Financial Analysis, Process Improvement, Financial Reporting, Auditing, Microsoft Excel, General Ledger, Accounting, Great Plains Software, Sales, Account Reconciliation
Education
Keller Graduate School of Management 2003 — 2004
Masters, Business Administration
Devry University 2001 — 2003
B.S, Accounting
California State University-Long Beach - College of Business Administration 1997 — 2000
None, Accounting
Golden West College 1992 — 1994
Associate of Arts, Accounting
Aflac January 2012 - Present
USI Insurance Services October 2006 - February 2010
Robco Insurance Services December 2005 - October 2006
Keenan and Associates November 2003 - June 2005
Skills
Insurance, Marketing Strategy, Term Life Insurance, Disability Insurance, Commercial Insurance, Property & Casualty..., Health Insurance, Sales, Life Insurance, Employee Benefits, Small Business, Leadership, Brokers
Education
El Camino College
Kaiser Permanente April 2011 - Present
California Institute of Integral Studies January 2010 - Present
Keenan & Associates April 2010 - September 2010
Keenan and Associates November 2008 - March 2010
Health Fitness Corporation 2007 - 2008
American University September 2004 - June 2007
California State University, Fullerton August 2000 - August 2004
Skills
Public Speaking, Wellness, Healthcare, Research, Program Development, Team Building, Management, Leadership, Grant Writing, Data Analysis, Psychology, Disease Management, Healthcare Management, Fitness, Mental Health, Program Management, Teaching, Health Education, Employee Wellness, Organizational..., Health Promotion, Strategic Planning, Nonprofits, Training, Clinical Research, Public Health, Coaching, Leadership Development, Program Evaluation, Community Outreach, Entrepreneurship, Hospitals, Corporations, Fundraising, Social Media, Event Planning, Health Policy, Stress Management, Workshop Facilitation, Staff Development
Education
Penn State University 1991 — 1995
PhD, Health Education
Keenan and Associates January 2002 - Present
Health Care Administrators Association 1999 - Present
Heller Associates November 1996 - January 2002
Acordia of Southern California September 1993 - November 1996
Association Administrators & Consultants May 1983 - September 1993
Skills
Insurance, Employee Benefits, Health Insurance, Workers Compensation, Brokers, Managed Care, Health Savings Accounts, Claim, Disability Insurance, Reinsurance, Claims Management, Underwriting, Medicare, Property & Casualty..., Benefits Administration, Strategic Planning
Education
Bob Jones University 1969 — 1974
Bachelor's Degree, Liberal Arts and Sciences, General Studies and Humanities
Cardiac Rhythm Mgt. Div. St Jude Medical December 2004 - Present
Keenan and Associates August 2001 - December 2003
Education
California State University-Northridge 1983 — 1988
BS & MS, Env & Occuupational Health
Merrill Lynch Private Banking & Investment Group October 2010 - Present
Keenan and Associates May 2007 - August 2010
American Honda Motor Co. June 2001 - December 2006
Transtar Metals January 2001 - June 2001
Havas Interactive January 1998 - October 2000
Macsteel Service Centers USA September 1993 - December 1997
MobileComm Professionals, Inc March 1991 - June 1993
Skills
Microsoft Word, Event Planning, Customer Service, Forecasting, PowerPoint, Microsoft Office, Management, Event Management, Outlook, Microsoft Excel, Strategic Planning, Marketing, Team Building, Sales, Recruiting, Sales Management, Leadership, Marketing Strategy
Education
El Camino College 1988 — 1989
Keenan and Associates September 2013 - Present
Keenan and Associates February 2003 - August 2013
State Farm Insurance 1991 - 1998
State Farm Agency- Moyle 1991 - 1991
Skills
Insurance, Health Insurance, Workers Compensation, Disability Insurance, Employee Benefits, Brokers, Property & Casualty..., Account Management, Customer Service, Liability, Casualty, Salesforce.com, Excess, Team Leadership, Customer Retention
Education
Mission College 2001 — 2003
Anderson High School 1981 — 1985
LexisNexis July 2013 - Present
LexisNexis January 2008 - Present
Keenan and Associates May 2007 - January 2008
AXA Advisors 2005 - 2007
Legislative Analysts Office September 2000 - 2003
Sigma School 1997 - 1998
Japan Exchange and Teaching Program(me) (JET) 1994 - 1996
Skills
Japanese Language...
Education
University of Michigan 1998 — 2000
MPP, Public Policy
Northwestern University 1988 — 1992
BA, History
上智大学 / Sophia University 1990 — 1991
Japanese and East Asian Studies
St. Francis High School
GENEX Services, LLC June 2014 - Present
GENEX Services, Inc. January 2013 - Present
GENEX Services, Inc September 2003 - February 2013
Coventry Health Care January 1997 - June 2000
Keenan and Associates August 1988 - August 1997
Skills
Workers Compensation, Claims Management, Claim, Managed Care, New Business Development, Insurance, Sales Management, Contract Negotiation, Team Building, Sales, Disability Management, Account Management, Relationship Management, Building Relationships
Education
California State University-Long Beach
Bachelor of Arts (B.A.), Journalism
Keenan and Associates April 2008 - Present
Education
Columbia Southern University 2010 — 2012
MS Occupational Safety & Health, Environmental Management
Liberty Insurance Agency 2012 - Present
Erie Insurance Group 2011 - 2012
Keenan and Associates 2003 - 2010
Skills
Insurance, Property & Casualty..., Commercial Insurance, Liability, Professional Liability, E&O, Legal Liability, Underwriting, General Insurance, Casualty, Office Management, Office Administration, Microsoft Office 2007, Office Equipment, Microsoft Excel, Microsoft Word, Access
Education
Indiana University of Pennsylvania
Bachelor of Science, Administrative Office Services and Communications
Penn State McKeesport Campus
Pennsylvania Insurance License, Property & Casualty
Wells Fargo Insurance Services December 2013 - Present
Keenan and Associates October 2011 - December 2013
Aeropostale 2005 - 2009
Skills
Employee Benefits, Benefits Administration, COBRA, FMLA, Health Insurance, Open Enrollment, Employee Relations, HRIS, Human Resources, Health Benefits..., Process Improvement
Education
Fashion Institute of Design & Merchandising
Associate of Arts (AA), Marketing/Merchandising
Roby Foster Miller Earick June 2003 - Present
Keenan and Associates October 1994 - December 2002
Education
California State University-Chico 1979 — 1982
Business
Keenan & Associates 2004 - Present
Keenan and Associates 2002 - 2004
Keenan and Associates 1998 - 2002
Skills
Workers Compensation, Claims Management, Health Insurance, Underwriting, Property & Casualty..., Casualty, Commercial Insurance, Insurance, Risk Management, Claim, Leadership, Strategic Planning, Liability, Retirement Planning, Brokers, Legal Liability, Employee Benefits, Business Strategy, Retirement
Education
California Lutheran University 1991 — 1993
BS Business Administration, Finance, Economics
L.A. Valley College 1988 — 1990
Associate Arts
Keenan and Associates November 2008 - Present
Keenan & Associates November 2008 - June 2012
City of Corona January 2003 - July 2008
City of Corona January 2000 - January 2003
Laurie J. LoFranco January 1998 - January 2000
City of Corona January 1996 - January 1998
ELECTREND, INC January 1995 - January 1996
R & L SERVICES January 1992 - January 1995
Laurie J. LoFrancoPage 3 of 3KLINGBEIL COMPANY January 1990 - January 1992
COASTAL VENTURES January 1987 - January 1990
Skills
Self-funded, Workers Compensation, Property & Casualty..., Health Savings Accounts, Health Insurance, Insurance Brokerage, Employee Benefits, Customer Service, Legal Liability, Insurance, D&O, Professional Liability, Excess, Casualty, Workers' Compensation..., Brokers, Benefits Administration, Budgets, Deferred Compensation, Employee Relations, Human Resources, Labor Relations, Organizational..., Policy, Recruiting, Training
Education
California State University-San Bernardino 2008 — 2010
Masters Degree, Masters In Public Administration
College of Notre Dame 1990 — 1994
BA, Human Services
Keenan and Associates January 2003 - Present
Education
California Polytechnic State University-San Luis Obispo 1979 — 1983
BS, Home Ec/Nutrition
Keenan and Associates October 2013 - Present
CorePower Yoga July 2013 - Present
Keenan and Associates January 2011 - September 2013
Keenan and Associates January 2011 - December 2011
Nordstrom December 2006 - January 2011
Skills
Employee Wellness, Customer Service, Project Management, Marketing Communications, Account Ma, Time Management, Program Management, Biometric Screening..., Wellness and Health Tip..., Management, Healthcare, Wellness, Leadership Development, Health Insurance, Public Speaking
Education
University of California, Los Angeles 2014 — 2016
Master of Public Health (MPH), Public Health
California State University-Long Beach 2001 — 2006
Bachelor of Arts (B.A.), Psychology
California State University, Florence, Italy 2004 — 2005
Minor, Italian Studies
Keenan and Associates xSedgwick CMS2004 - 2008
Education
California State University-Dominguez Hills 1984 — 1986
BA
Keenan and Associates November 2008 - Present
Skills
Health Insurance, Insurance, Brokers, Disability Insurance, General Insurance, Employee Benefits, Employee Relations, Customer Service, Workers Compensation, Leadership, Team Building
Education
California State University-San Bernardino
Masters in Public Administration, Public Administration
Sedgwick Claims Management Services, Inc October 2012 - Present
Keenan and Associates July 2011 - September 2012
TRISTAR Risk Management February 2011 - June 2011
W.J. Flynn & Associates, LLC November 2010 - February 2011
ESIS July 2005 - November 2010
Sylvan Investments March 2002 - June 2005
Skills
Legal Liability, Liability, Workers Compensation, Casualty, Insurance, Claim, Claims Management, Commercial Insurance, Risk Management, Reinsurance, Claim Investigation, Litigation Management, Liability Analysis, Workers' Compensation..., Claims Handling, Claims Resolution, Commercial Lines, Excess, Claims Investigations, Brokers, Disability Insurance, Managed Care, Litigation, Indemnity
Education
Gustavus Adolphus College 1996 — 2000
Bachelor of Arts, Political Science
Lincoln High School 1992 — 1996
High School Diploma, International/Global Studies
Ironclad Performance Wear September 2012 - August 2014
Avon Community School Corp. May 2009 - April 2012
Vector Resources March 2007 - June 2008
Keenan and Associates September 2004 - April 2006
Toyota Motor Sales January 1993 - July 2003
Mattel, Inc. December 1988 - February 1992
Rockwell International December 1984 - December 1988
Skills
Microsoft Word, Team Building, Microsoft Excel, Training, Customer Service, Outlook, Strategic Planning, Management, Software Documentation, PowerPoint, Event Planning, Budgets, Administrative..., Office Management, Project Management, Access, Social Media
Education
Long Beach City College 1984 — 1986
Keenan and Associates January 2011 - October 2014
21st Century Insurance September 2003 - April 2009
Skills
Claims, Excel, Outlook, Healthcare, Microsoft Office, Health Insurance, Insurance, HIPAA, Healthcare Information..., Healthcare Management, Microsoft Word, Medical Terminology, CPT, Claims Resolution, Access, Claims Management, Employee Benefits, Claim Investigation, Claims Handling, ICD-9, Provider Relations, Medicaid, Claim, Subrogation, Liability, Microsoft Excel
Education
Santa Barbara City College 2013 — 2015
Health Information/Medical Records Technology/Technician
California State University-Long Beach 2006 — 2013
Master of Science Healthcare Administration, Healthcare Administration
California State University-Long Beach 1994 — 2002
Bachelor of Arts, Consumer Affairs
Mullen & Filippi 1995 - Present
Keenan and Associates 1991 - 1995
Skills
Trials, Litigation, Workers Compensation, Appeals, Legal Documents, Workers Compensation..., Hearings, Legal Issues, ProLaw, Claims Management
Education
Cal Northern School of Law 1991 — 1995
Nebraska Wesleyan University 1986 — 1990
Keenan and Associates June 2009 - Present
Metrotech 2007 - 2008
Trendtec/City Of San Jose March 2006 - October 2007
Education
De Anza College
De Anza College, Lab Assis
SUNY at Buffalo
Lawrence Berkeley National Laboratory December 2000 - Present
California State University, East Bay July 1999 - December 2000
Keenan and Associates October 1998 - July 1999
Skills
Administration, Microsoft Office, Excel, Office Management, Interpersonal Skills, Confidentiality, Calendar Management, Event Coordination, Internet Research, Meeting Coordination &..., Organization, Presentation Development, Prioritization, Project Support, Proofreading, Editing, PowerPoint, Team Support, Travel Planning, Web Conference Planning, Writing, Strategic Thinking, Professionalism, Time Management
Education
Chabot College
Arthur J. Gallagher & Co. July 2015 - Present
Keenan and Associates January 2005 - June 2015
Select Staffing December 2003 - October 2004
Skills
Workers Compensation, Risk Management, Risk Assessment, Ergonomics, Insurance, Claims Management, Property & Casualty..., Workers' Compensation..., Occupational Health, Safety Management..., Accident Investigation, Claim, Hazard Recognition, Commercial Insurance, Safety Training, Professional Liability, Hazard Analysis, Loss Prevention, Fire Safety, Industrial Safety, Construction Safety, Forklift Operator, Employment Practices..., Workplace Safety, Analysis, Risk Control, Risk Financing, Safety Management, Compliance Management, Contract Management, Team Management, Staff Mentoring, Project Planning, Training Presentations, Loss Analysis, Hazard Assessment, Life Safety, Hazardous Materials, Interdisciplinary, ADA Compliance, Playground Safety, Spanish, Computer Literate, Photography
Education
Insurance Educational Association
Associate, Risk Management (ARM)
Københavns Universitet 2002 — 2002
Certificate, Intensive Danish Language and Culture
University of California, Santa Barbara 1998 — 2002
B.A., Global & International Studies: Emphasis on Sociopolitical Economics of Latin America
Quick Learning School, San Jose
Property & Casualty - Broker/Agent Prelicensing and Code & Ethics Prelicensing
Mail Tribune May 1991 - August 2011
Mail Tribune 1991 - 1998
Keenan and Associates 1985 - 1990
Confederation Life Insurance Co. 1974 - 1981
Skills
Copy Editing, Ap Style, Newspaper, Proofreading, Journalism, Feature Articles, Editorial, Editing, Storytelling, Online Journalism, Newspapers
Education
California State University-Northridge
Bachelor's degree, English Language and Literature/Letters
Redlands Bowl Summer Music Festival January 2008 - Present
Arrowhead Orthopaedics July 1999 - December 2007
Keenan and Associates January 1990 - June 1999
Skills
Administrative..., Office Management, Event Planning, Nonprofits, Customer Service, Microsoft Office, Fundraising, Outlook, Event Management, Microsoft Excel, Office Administration, Microsoft Word, Social Media, Marketing Communications, Social Media Marketing, Non-profits, Administration, PowerPoint, Management
Education
Cal State University San Bernardino 1987 — 1989
Bachelor's Degree, Business Administration and Management, General
Orange Coast College 1985 — 1986
Keenan and Associates
Skills
Insurance, Claim, Legal Liability, Account Management, Claims Management, Casualty, Risk Management, Customer Service, Claim Investigation, Liability, Professional Liability
Education
Pepperdine University 1996 — 1999
M.A, Clinical Psychology
Fireman's Fund Insurance Company June 2015 - Present
Patriot Risk Services September 2011 - June 2015
Keenan and Associates January 2007 - September 2011
CSAC Excess Insurance Company October 2004 - January 2007
The Frank Gates Service Company January 2004 - October 2004
Intercare Insurance Services July 2003 - December 2003
Kemper Insurance March 2001 - July 2003
Kemper Insurance April 1987 - March 2001
Skills
Claim, Subrogation, Liability Analysis, Excess, Claims Handling, WC, Workers Compensation, Property & Casualty..., Training, Benefits Administration, Management, Casualty, Liability, Claim Investigation, Claims Management
Education
University of Phoenix 2009 — 2010
BS Management
California State University-Sacramento 1988 — 2000
Business
College of the Redwoods 1985 — 1988
General Education
Humboldt State University 1983 — 1984
Accounting
Kemper Foundation
Compton Unified School District May 2013 - Present
Inglewood Unified School District August 2005 - Present
Keenan and Associates September 2003 - August 2005
Insurance Overload Staffing April 2003 - August 2003
State Compensation Insurance Fund July 1987 - March 2003
Education
Biola University 1978 — 1982
BS, Business Administration- Marketing
Keenan and Associates July 2014 - Present
Beecher Carlson April 2007 - June 2014
Fidelity Investments June 2006 - April 2007
Skills
Risk Management, Commercial Insurance, Insurance, Property & Casualty..., Liability, Management, Brokers, Workers Compensation, Underwriting, Account Management, Marketing
Education
Bentley University 2002 — 2006
BS, Corporate Finance and Accounting
Keenan and Associates 1984 - Present
Keenan and Associates 1983 - 1984
St. Lawrence Martyr Catholic Church 1978 - 1983
Skills
Workers Compensation, Insurance, Underwriting, Brokers, Health Insurance, Strategic Planning, Casualty, Property & Casualty..., Legal Liability, Retirement Planning, Retirement, Life Insurance, Employee Benefits, Human Resources, Fixed Annuities
Education
California State University-Long Beach
Bachelor of Arts (B.A.), Business Administration and Human Resources Management
El Camino College
Associate of Arts (AA)
Lowe's Companies, Inc. June 2015 - Present
Lowe's Companies, Inc. February 2015 - June 2015
Convergys Intelligent Contact December 2014 - April 2015
Keenan and Associates September 2013 - September 2014
Western University of Health Sciences August 2012 - July 2013
Western University of Health Sciences February 2012 - August 2012
Quest Diagnostics May 2010 - July 2011
Quest Diagnostics 2004 - 2010
Quest Diagnostics Nichols Institute, SJC 2001 - 2004
Quest Diagnostics Nichols Institute, SJC 2000 - 2001
Skills
Outlook, Healthcare, Administrative..., Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Data Entry, Visio, Fax, Data Analysis, Spreadsheets, Team Building, Event Planning, Clinical Research, Adobe Acrobat, HIPAA, Office Equipment, Medical Terminology, Healthcare Management, Higher Education, Office Management, Process Scheduler, Cpr Certified, Healthcare Information..., Hospitals, EHR, Research, Software Documentation, Budgets, Access, Community Outreach, Confidentiality, Leadership, Training
Education
Moorpark College
Interior Design and Drafting
Saddleback College
Medical Terminology
Keenan and Associates 2001 - Present
Kagan Insurance Agency 2000 - 2001
Marsh & McLennan Companies, Inc. 1997 - 2000
Johnson & Higgins 1995 - 1997
Johnson & Higgins 1977 - 1995
Skills
Brokers, Health Insurance, Employee Relations, Disability Insurance, Strategic Planning, Legal Liability, Recruiting, Reinsurance, Claim, Talent Management, Customer Service, Benefits Administration, Self-funded, Change Management, Managed Care, Organizational..., Budgets, COBRA, Professional Liability, Deferred Compensation, Team Building, Employee Benefits, Claims Management, Commercial Insurance, Liability, D&O, Underwriting, Insurance, Insurance Brokerage, Risk Management, Health Care Reform, Employment Practices..., HMO, Workers Compensation, Accident, Casualty, Life Insurance, ERISA, Property & Casualty..., Excess, Medicare, Health Savings Accounts
Education
University of Massachusetts, Amherst
Master of Business Administration (M.B.A.)
Rutgers University
Bachelor's Degree, Accounting
Keenan and Associates September 2011 - Present
BEST Life April 2008 - July 2010
Western Growers 2005 - 2008
Education
Chapman University 2005 — 2007
Bachelors, Healthcare Administration
Keenan and Associates August 2011 - Present
Grossman Law Offices December 2010 - May 2011
Law Office of Wm Todd Berry January 2010 - November 2010
Education
Ashworth University 2005 — 2007
Associate of Science (A.S.), Paralegal Studies
Keenan and Associates Sr. Claims ExaminerFARA Insurance Services2005 - 2006
AIG 2000 - 2003
ICA 1998 - 2000
May Department Stores 1996 - 1998
Skills
Workers Compensation, Subrogation, Legal Liability, Claims Management, Property & Casualty..., Claim Investigation, Litigation Management, Claim, Liability, Casualty
Education
University of Phoenix 1996 — 1999
Masters, Organizational Management
Loyola Marymount University, College of Business Administration 1990 — 1994
Bachelors
Arrowhead Regional Medical Center August 2015 - Present
Keenan and Associates February 2003 - December 2012
Pacific Bell/SBC/AT & T 1978 - 2002
Skills
Insurance, Visio, Customer Service, Project Management, Risk Management, Business Analysis, Health Insurance, Strategic Planning, SDLC, Process Improvement, Vendor Management, Software Documentation, Property & Casualty..., Access, Team Building
Education
Golden Gate University 1989 — 1991
MBA, Business/Telecommunications
California State University-Los Angeles 1975 — 1978
Bachelor's degree, Marketing
Keenan and Associates Discharge Planner/ Case ManagerWatsonville Community HospitalApril 2012 - February 2014
Forever young skin care January 2000 - January 2006
Education
California State University-Fresno 1986 — 1989
BSN, Nursing
California State University-Fresno
Keenan and Associates January 2007 - July 2010
May Department Stores Company September 1996 - March 2006
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations
Education
California State University-Dominguez Hills 1999 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University-Long Beach 1994 — 1997
Bachelor of Arts (B.A.), Communication, General
El Camino College 1991 — 1994
Associate of Science (A.S.), Legal Assistant/Paralegal
WageWorks July 2014 - Present
TaylorMade, Carlsbad June 2013 - December 2013
Keenan and Associates 2009 - 2012
Skills
Java, Oracle, Microsoft Office, SQL, Agile Methodologies, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Windows, Spring, ADF Development &..., Oracle Forms Development, Oracle PL/SQL..., C# Programming, C/C++ Programming, Oracle Fusion Middleware, Oracle Application..., Oracle SOA/WebCenter, JavaScript, Databases, Software Documentation, HTML, C#, PL/SQL, C++, Requirements Analysis
Education
California State University-Long Beach 2010 — 2014
Master of Science (MSc), Computer Science
National Institute of Information Technology 2004 — 2004
Oracle Applications Development
Ladoke Akintola University of Technology 1999 — 2003
Bachelor of Technology (BTech), Urban and Regional Planning
Keenan and Associates October 2003 - Present
BI Claims Adjuster June 1994 - June 1998
Education
California State University-Hayward 1981 — 1983
Samuel Merritt College
NSP3 2000 - Present
Keenan and Associates January 1995 - July 2000
Education
Oklahoma State University 1987 — 1992
Wellness, Health Science
Keenan and Associates 2007 - Present
Toyota January 2000 - April 2007
Tenet Computer Group Inc. January 1990 - January 2000
Skills
Accounting, Data..., Accounts Payable, Accounting, IBM iSeries
Education
Cal State Dominguez Hills 1975 — 1976
Bachelor of Science (BS), Business Administration and Management, General
California State University-Dominguez Hills 1973 — 1976
El Camino College 1964 — 1974
California State University-Dominguez Hills
Keenan and Associates April 2004 - Present
Education
Gonzaga University 1978 — 1982
Bachelor of Arts (B.A.), Psychology
Keenan and Associates January 2014 - Present
Keenan and Associates July 2007 - January 2014
Education
Chabot College
Hospice Communication and Care
Ohlone College
Early Childhood Education and Teaching
San Ramon Valley High School
Keenan and Associates December 2004 - Present
Superior National Insurance December 1991 - September 2000
Skills
Risk Management, Property & Casualty..., Commercial Insurance, Liability, Claim, Insurance, Casualty Insurance, Legal Liability, Workers Compensation, Professional Liability
Education
California State University, Fresno 1973 — 1976
Bachelor's Degree, Business Administration and Management, General
Fresno High School 1969 — 1971
Poms & Associates March 2005 - Present
Keenan and Associates April 2004 - February 2005
Telesis Community Credit Union June 1999 - April 2004
Skills
Insurance, Property & Casualty..., Brokers, Health Insurance, Commercial Insurance, Underwriting, Account Management, Workers Compensation, Disability Insurance, General Insurance, Casualty Insurance, Employee Benefits, Professional Liability, Legal Liability, Sales
Education
California State University-Northridge 1999 — 2002
Bachelor of Business Administration (BBA), Marketing
Moorpark College 1996 — 1999
Associate of Science (A.S.)
International Foundation of Employee Benefits
Group Benefits Associate (GBA) Designation
Keenan and Associates September 1992 - Present
Skills
Accounting, General Ledger, Internal Controls
Education
Loma University 2003 — 2006
Insurance Operations, FLMI Certificate
El Camino College
n/a, Accounting/Business Law/Behavioral Sciences
Gallagher Bassett Services, Inc. November 2013 - Present
Specialty Risk Services August 2011 - October 2013
Gallagher Bassett February 2005 - July 2011
Keenan and Associates April 2004 - February 2005
Liberty Mutual Insurance December 2001 - April 2004
Skills
Claim, Workers Compensation, Claims Management, Litigation Management, Insurance, Legal Liability, Workers' Compensation...
Education
Riverside Community College 2005 — 2007
Associate of Science (AS), Business/Corporate Communications
First American Specialty Insurance May 2011 - Present
Aon Risk Solutions February 2007 - May 2011
Keenan and Associates February 2005 - February 2007
Skills
Risk Management, Licensed Life & Health..., Licensed Property &..., Property & Casualty..., Commercial Insurance, General Insurance, Professional Liability, Property Claims, Reinsurance, Claims Management, Insurance, Casualty Insurance
Education
California State University-Long Beach 1977 — 1982
Bachelor of Science (BS), Zoology/Animal Biology
Keenan and Associates September 2012 - Present
Skills
Property & Casualty..., Health Insurance, Liability, Commercial Insurance, Casualty, Legal Liability, Underwriting, Brokers, Professional Liability, Casualty Insurance
Education
Howard University 1983 — 1985
MBA, Third Party Insurance Administrator
Keenan and Associates November 2005 - Present
Broadspire 2004 - 2005
The Hartford 2002 - 2004
Education
California State University-Sacramento 1997 — 2002
Criminal Justice/Police Science