Experience
Amtrak  October 2011 - June 2012
NHPN   June 2008 - September 2011
Sterling Medical, Moorestown, NJ   January 2004 - June 2004
Towers Perrin Benefits Administrator   January 2000 - January 2003
Our Lady Of Lords Medical Center   September 2000 - July 2001
Mercy Home Care Equipment- DME   January 1999 - October 1999
Keystone Mercy Health Plan   June 1998 - January 1999
Health Mannagement Alternatives   December 1997 - May 1998
American Medical Response  March 1996 - December 1997

Skills
HIPAA, Medicare, Managed Care, Healthcare, Outlook, Healthcare Information..., ICD-9, Insurance, Medical Billing, Revenue Cycle, Process Improvement, CPT, Medical Coding, Medicaid, HCPCS, Medical Terminology, Microsoft Office, Financial Analysis, Medical Records, Meditech, Strategic Planning, EHR, EMR, Medicare/Medicaid..., Denials, Charge Entry, Cross-functional Team..., Hospitals, ICD-9-CM, Provider Relations, Accounts Payable, EOB, Spreadsheets, Healthcare Reimbursement, Invoicing, Accounts Receivable, Access, Health Insurance, Software Documentation, Healthcare Industry, Medical Transcription, Physicians, Epic Systems, Revenue Cycle Management, IDX, Health Information..., Credentialing, Telephone Skills, Healthcare Management

Education
Camden County College   2015 — 2017
Associate of Applied Science Degree AAS.(Pending), Health Information Technology

AHIMA   2015 — 2016
AHIMA- Student Membership ID#2429848, Health Information Technology

Rutgers, The State University of New Jersey-Camden   2007 — 2009
Nursing Major- Pathophysiology

Camden County College   2003 — 2007
Associate of Science Degree (A.S.)-Graduated, Pre-Nursing Studies

Camden County College   2000 — 2000
Certificate-,Graduated, MicroSoft Office User Specialists, Type 75-85wpm

Star Institue Of Technology   1995 — 1996
Certificate - Graduated, Health Claims Examining/Medical Billing

Omega Institute, Cinnaminson, NJ   1993 — 1993
Certificate - Graduated, Medical Secretary

Pemberton High School   1984 — 1986
Diploma - Graduated, Business Administration and Management, General, 10-12 grade

John K. Ossi Vo-Tech   1983 — 1984
Cosmetology, Styling, 9th

Experience
Varsity Tutors  October 2014 - Present
Penn Medicine (University of Pennsylvania Health System)   July 2014 - Present
Personal Tutoring Services   September 2011 - Present
University of Pennsylvania Health System  September 2011 - July 2014
UCSEP   September 2009 - June 2011
Keystone Mercy Health Plan   September 2007 - April 2009

Skills
Healthcare, Healthcare Management, Hospitals, EMR, Epic Systems, Public Health, Data Analysis, Medical Terminology, Managed Care, Microsoft Office, Teaching, Medical Records, Medical Billing, Medical Coding, Revenue Cycle, Cpr Certified, Microsoft Excel, PowerPoint, Microsoft Word, Community Outreach, Event Planning, Customer Service, Healthcare Information...

Education
Drexel University   2015 — 2017
Bachelor of Science (B.Sc.), Health/Health Care Administration/Management

American Public University System   2012 — 2015
Bachelor of Science (BS), Public Health

Kutztown University of Pennsylvania   2002 — 2008
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
Stewart Business Systems, A Xerox Company  May 2015 - Present
Health Partners Plans  February 2014 - October 2014
Keystone Mercy Health Plan   May 1995 - October 2012
Keystone Mercy Health Plan   1995 - 2012
The Children's Hospital of Philadelphia  December 1992 - May 1995
Thomas Jefferson University Hospitals  July 1991 - December 1992

Skills
Managed Care, Healthcare Management, Microsoft Office, Revenue Cycle, Troubleshooting, Cisco Technologies, Network Administration, Project Management, Strategic Planning, Healthcare, Insurance, Hospitals, HIPAA, Software Documentation, Analysis, Leadership, Contract Negotiation, Recruiting, Policy

Education
Saint Joseph's University   2013 — 2016
Master of Business Administration (M.B.A.), Pharmaceutical & Healthcare Marketing

Penn State University   1984 — 1989
Bachelor of Science (BS), Health Policy and Administration

Cornell University   1983 — 1983
Certificate of Completion, Architecture

Experience
Blue Cross Complete of Michigan   Director, TPAAmeriHealth CaritasFebruary 2014 - January 2015
Keystone Mercy Health Plan   October 2010 - February 2014
Keystone Mercy Health Plan   February 2006 - October 2010
PA House of Representatives  August 1996 - February 2006

Skills
Medicaid, Medicaid Managed Care, Managed Care, Healthcare, Healthcare Management, HIPAA, Health Insurance, Healthcare Consulting, Healthcare Industry, Provider Relations, Pharmacy Benefit..., Hospitals, Medicare, Legislative Relations, Healthcare Information..., Health Policy, Disease Management, Policy, Process Improvement, Strategic Planning

Education
Capital College, Pennsylvania State University
Bachelor of Science (BS), Public Policy

Regis University
Master of Business Administration (MBA), Health/Health Care Administration/Management

The George Washington University
Master's degree, Political Management

Experience
AKH Management, LLC   January 2012 - Present
Keystone Mercy Health Plan   March 2012 - October 2012
Keystone Mercy Health Plan   March 2012 - October 2012
Aetna  November 2007 - April 2010
Aetna, Inc  November 2007 - April 2010
PA Liquor Control Board  September 2007 - November 2007
PA Liquor Control Board  September 2007 - November 2007
COMHAR  October 2003 - July 2007
COMHAR, Inc  October 2003 - July 2007

Skills
Flexible to Change, Organized Multi-tasker, Always Punctual, Exceptional Listener, Resourceful..., Proactive self-starter, Computer-literate..., Open to New Ideas, Intellectually Curious, Quick Study, Big-picture Thinker, Customer Service..., Service Center..., Medicare Advantage, Medicare Prescription..., Individual Health..., Employee Benefits Design, Benefits Design, Healthcare Reimbursement, Payer Relations, Provider Enrollment, CMS-1500, HCPCS, EOB

Education
Community College of Philadelphia   2001 — 2003
Culinary Arts/Hospitality Management

Philadelphia Community College   2001 — 2003
none, Culinary Arts

Experience
Thermo Fisher Scientific  May 2008 - May 2013
Independence Blue Cross  May 2005 - May 2008
Keystone Mercy Health Plan   February 2003 - May 2005
Intermedia Interactive Solutions   February 2002 - November 2003

Skills
Product Management, Microsoft Office, Author IT, Adobe Illustrator, Adobe Technical..., SharePoint, Scrum, Dreamweaver, HTML, ADDIE, Technical Writing, Instructional Design, Web Design, Producing Web Content, Virtual Machines, Blogging, Adobe Connect, Online Content, SDLC, Content Management..., Project Management, Technical Communication, Technical Documentation, Captivate, Editing

Education
Drexel University   1994 — 1997
Master of Science (MS), Technical and Scientific Communication

Point Park University   1988 — 1992
Bachelor of Fine Arts (BFA), Film and Video Production

Experience
The TriZetto Group  February 2012 - Present
CVS Caremark Corporation  February 2012 - Present
IBM Global Business Services  April 2011 - February 2012
WellPoint  2007 - April 2011
Cognizant Technology Solutions  2005 - 2011
Keystone Mercy Health Plan   2006 - 2007
WellPoint  2005 - 2006
Xylon Technologies   2004 - 2005

Skills
Facets, PMP, Healthcare, Custom Development, SQL Server, Solution Design, Sybase, Microsoft SQL Server, Solution Architecture, IT Strategy, Requirements Analysis, Unix, SDLC, Business Analysis, SQL, SOA, Agile Methodologies, .NET, Databases, Business Requirements, Custom Software, Testing, Crystal Reports, ERP, Requirements Gathering

Education
Cochin University of Science and Technology   2002 — 2005
Masters in Computer Applications, Computer Applications

Union Christian College, Kerala   1999 — 2002
B.Sc, Physics

Experience
AmeriHealth Caritas  2002 - Present
Keystone First  January 2002 - July 2013
Keystone Mercy Health Plan   May 2001 - July 2004
Keystone Mercy Health Plan   November 1996 - May 2001

Skills
Network Administration, Process Improvement, HIPAA, Medicaid, Managed Care, Healthcare Information..., Project Management, Change Management, Program Management, Provider Relations, Visio, Strategic Planning, Medicare, Healthcare, Cross-functional Team...

Education
Eastern University
Organizational Leadership

Spring Garden College
Associate of Science (A.S.), Construction Engineering Technology/Technician

Experience
Bonfire Labs  January 2015 - Present
Bonfire Labs  October 2013 - January 2015
Wildfire, a division of Google  June 2012 - October 2013
Flipkey  September 2011 - May 2012
Feld Career Center   August 2011 - May 2012
Keystone Mercy Health Plan   May 2010 - August 2010

Skills
Social Media Marketing, Social Media, Marketing, Facebook, Strategy, Microsoft Excel, Customer Service, Social Networking, Research, SEO, Event Planning, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Video Production, Post Production, Digital Experiences, Storytelling

Education
Boston University Questrom School of Business   2008 — 2012
BS, Marketing and Entrepreneurship

University of Belgrano & Menéndez Pelayo International University Summer 2011   2011 — 2011

Experience
Capital One  May 2012 - Present
Comcast Cable  September 2009 - May 2012
Keystone Mercy Health Plan   November 2007 - September 2009
PHH Mortgage  July 2007 - November 2007
UnitedHealth Group  November 2006 - July 2007
Liquent, Inc. - A Thomson Business   July 2004 - November 2006
FCG  October 2003 - May 2004

Skills
QTP, System Testing, Testing, Test Planning, Quality Center, WinRunner, Manual Testing, Process Development, Selenium, LoadRunner, Performance Testing, Test Automation, Software Quality..., Integration Testing, User Acceptance Testing, QC, Defect Tracking, Test Director, Waterfall, Regression Testing, Test Management, Load Testing, Test Cases, Test Strategy, Performance Center, Quality Assurance, VBScript, Visual Basic, XML, Databases, Automation, Operating Systems, JIRA, SoapUI, SDLC, QA Automation, Regression, JUnit, SQL Server, Visio, Test Tools, Scripting, Test Execution, Web Services, Microsoft SQL Server, Software Documentation, Web Applications, SQL, Process Simulation, Quality Control

Education
Drexel University   1999 — 2004
BA, Computer Engineering

Experience
Evolent Health  August 2014 - Present
AmeriHealth Caritas  June 2011 - January 2014
Keystone Mercy Health Plan   May 2005 - June 2011
Horizon Blue Cross Blue Shield of New Jersey  March 1999 - January 2005

Skills
Managed Care, Visio, Dreamweaver, Medical Terminology, Adobe Acrobat, Project Management, Microsoft Office, PowerPoint, Spreadsheets, Medicaid, Administrative..., HIPAA, Healthcare, Medicare, Healthcare Management, Microsoft Word, Microsoft Excel, Policy, Vendor Management

Education
Delaware County Community College   2009 — 2013
Nursing

Experience
Acadia Insurance  2012 - 2014
United Way of Delaware  2012 - November 2012
LEADERSHIP Philadelphia  2007 - 2009
Keystone Mercy Health Plan   2005 - 2007
Concentra Health Services  2003 - 2005
Phoenix Health Plan  1999 - 2001
Liberty Mutual Insurance Group  1995 - 1999

Skills
Leadership, Talent Management, Non-profits, Operations Management, Strategic Planning, CRM, Training, Leadership Development, Nonprofits, Community Outreach, Insurance, Project Management, Claims Management, Account Management, Risk Management, Litigation Management, Regional Management, Adjunct Faculty, Program Management, Management, Coaching, Organizational..., Process Improvement, Team Building, Performance Management, Employee Benefits, Marketing

Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Management/Marketing

Leadership Philadelphia
Core Program 2006

Regis College
BA, Magnacumlaude, French & Political Science

Simmons College - Simmons School of Management
Certificate, Executive Development

Experience
Edward Jones Investments  June 2010 - Present
EDS  July 2006 - February 2009
MBNA  2001 - 2006
Conectiv  2000 - 2000
Keystone Mercy Health Plan   1990 - 1999
Southco, manufacturer of industrial fasteners   1979 - 1990

Skills
Vendor Management, Program Management, CRM, Cross-functional Team..., Management, Process Improvement, Leadership, Telecommunications, Project Management, Training, Software Documentation, Security, Team Leadership, Project Planning, Start-ups

Education
Widener University   1980 — 1990
BS, Business Management - Evening/Weekend Classes

Goldey Beacom College   1976 — 1978

Experience
Weill Cornell Medical College  February 2014 - Present
NYU Langone Medical Center  July 2011 - November 2013
The Children's Hospital of Philadelphia  April 2006 - July 2011
Keystone Mercy Health Plan   2000 - 2006

Skills
Crystal Reports, Visio, Business Objects, Sybase, SDLC, PL/SQL, Access, Unix, SQL, Data Analysis, ASP, Healthcare, MS Project, Business Intelligence, Healthcare IT, Programming, HTML, JavaScript, .NET, Analysis, Troubleshooting, Visual Basic, VBScript, Data Warehousing, Application Development, ETL, Requirements Gathering, Testing, Quality Assurance, Documentation, SQL Server, MUMPS, Adobe Muse, Adobe Premier, Adobe PhotoShop, Healthcare Information..., Ambulatory Care, EMR, EHR, Epic Systems, HL7, Ambulatory, Inpatient

Education
Drexel University

Experience
Nisbets Inc   January 2013 - January 2015
I DO" Videos, Inc   January 2000 - November 2012
EASTMAN KODAK CO  August 2000 - September 2006
Genesis HealthCare  May 1999 - August 2000
Genesis HealthCare  December 1996 - August 1999
Keystone Mercy Health Plan   October 1993 - December 1996
Keystone Mercy Health Plan   October 1992 - October 1993
Delaware County Community College - Municipal Police Academy   April 1985 - October 1992

Skills
Customer Service, Editing, Management, Marketing, Community Outreach, Budgets, Sales, Advertising, Human Resources, New Business Development, Microsoft Office, Data Entry, Market Research, Administrative..., Payroll, Outlook, PowerPoint, Microsoft Excel, Event Planning, Accounting, Team Building, Sales Operations, Social Networking, Leadership

Education
Delaware County Community College   1985 — 1995
Associate Bachelor of Science, Business Management

Delaware County Community College   1985 — 1995
Associate Degree, Business Management; Applied Science/Business Management

WEST CHESTER UNIVERSITY
Marketing

Experience
Dept of Correction  2013 - Present
The Martin Luther King Alumni Association of Philadelphia,   January 2011 - August 2014
2005 - 2010 UNITED STATES POSTAL SERVICE   July 2009 - January 2010
United States Postal Service  March 2005 - January 2010
United States Postal Service  March 2005 - July 2009
Amtrak  March 1999 - April 2003
Keystone Mercy Health Plan   March 1994 - March 1999

Skills
Customer Service, Time Management, Management, Payroll, Budgets, Operations Management, Human Resources, Healthcare Management, Medicare, Accounts Receivable, Coaching Staff, Supervisory Skills, Strategic Planning, Medicaid, Revenue Cycle, Human Resouces, Quality Management, Policy, Strategy, Coaching, Leadership, Team Building

Education
Ashford University   2014 — 2016
Master of Health Care Administration (M.H.A.), Health/Health Care Administration/Management

Ashford University   2012 — 2014
Bachelor's degree (B.A.), HEALTH CARE ADMINISTRATION

Kaplan University   2004 — 2009
Associate of Arts and Sciences (A.A.S.), BUSINESS ADMINISTRATION

Martin luther king high   1979 — 1983
Diploma, General Studies

Experience
Genesis Medicus, LLC   February 2009 - Present
Palm Spring General Hospital and PSH / GM, LLC   February 2005 - February 2009
CHE / Mercy Health System   December 2002 - February 2005
Keystone Mercy Health Plan   December 2002 - February 2005
AmeriChoice / United   February 1997 - November 2002
St Johns Health System  1992 - 1997
PHC at Bellflower Hospital   1989 - 1991

Skills
Managed Care, Healthcare Management, Healthcare, Medicare, Medicaid, Hospitals, EMR, Healthcare Information..., Physicians, Informatics, Healthcare Industry, Process Improvement, Medicine, Physician Relations, Leadership, Contract Negotiation, Revenue Cycle Management, Performance Improvement, Public Health, Revenue Cycle, Practice Management, Healthcare Consulting, Clinical Research, EHR, Quality Improvement, Program Management, Accreditation, Disease Management, Health Policy, Medical Billing, HIPAA, Medical Education, Utilization Management, Radiology, Surgery, Internal Medicine, Nursing, Home Care, Orthopedic, Health Insurance, Cardiology, Pediatrics, Epic Systems, Emergency Medicine, Health Information..., Oncology, Provider Relations, JCAHO, Credentialing, Cerner

Education
Fordham University   1971 — 1976
BA

Wharton

Experience
Catholic Social Services, North Penn Community Health Fnd, Open Link, St. Francis de Sales School   2012 - Present
Friends of the Children  2007 - 2012
Robert Wood Johnson Foundation  1999 - 2007
Keystone Mercy Health Plan   1990 - 1998

Skills
Philanthropy, Program Evaluation, Program Development, Grants, Public Health, Strategic Communications, Community Development, Policy, Program Management, Public Policy, Leadership, Nonprofits, Strategic Planning, Capacity Building, Community Outreach, Community Health, Grant Writing, Non-profit..., Public Relations, Volunteer Management, Mental Health, Non-profits, Fundraising, Community Organizing, Youth Development, Board Development, Policy Analysis, Workshop Facilitation, Proposal Writing, Organizational..., Social Services, Leadership Development, Public Speaking, Qualitative Research, International..., Stewardship, Research, Event Planning

Education
Yale School of Epidemilogy and Public Health
Master of Public Health (MPH)

Chestnut Hill College
Master of Education (M.Ed.)

University of California, Santa Barbara
Bachelor of Arts (B.A.), Sociology

Experience
The Children's Hospital of Philadelphia  February 2013 - Present
Keystone Mercy Health Plan   April 2012 - January 2013
Prudential Insurance Company  February 2012 - March 2012
Children’s Hospital of Philadelphia  October 2011 - March 2012
The Childrens Hospital of Philadelphia  January 2008 - October 2011
Children’s Hospital of Philadelphia  November 2006 - January 2008
Children’s Hospital of Philadelphia  April 2006 - November 2006
Caring People Alliance  January 2004 - April 2006
University of Pennsylvania - Wharton School  March 2003 - September 2003

Skills
Groupwise, Customer Service, Data Entry, Training, Troubleshooting, Coaching, Epic Systems, Call Centers, Policy, Leadership, Analysis, Access, Software Documentation, HIPAA, Interviews, Human Resources, Hospitals, Customer Satisfaction, Management, EMR, Data Analysis, Change Management, Outlook, Kronos, IDX, Microsoft Office, Epic, groupwise, Cardio IMS, Epic Certified in..., EHR, Team Building, Documentation, Process Improvement, Healthcare

Education
Rosemont College   2008 — 2011
MBA, Business

Drexel University - LeBow College of Business   2002 — 2007
Bacholers Degree, Computer Information Systems

Experience
Cooper University Hospital  January 2010 - September 2010
Keystone Mercy Health Plan   November 2006 - April 2008
Express Scripts  August 2001 - March 2006

Skills
Customer Service, Medical Terminology, Medical Billing, ICD-9, CPT, Inbound, Outbound, Payment Processing, IDX, Epic, Fax, Scanners, Scheduling, Medical Records

Education
Western Carolina University   2010 — 2013
BS, Health Information Administration

Delaware County Community College   2008 — 2009
AAS, Health Information Studies

Experience
AmeriHealth Caritas  July 2013 - Present
AmeriHealth Mercy Family of Companies  May 2008 - July 2013
Keystone Mercy Health Plan   February 2006 - May 2008
Maritz McGettigan  September 2001 - February 2006
McGettigan   November 1993 - September 2001
Macy's Merchandising Group  1991 - 1992

Skills
Vendor Management, Process Improvement, New Business Development, HIPAA, Business Analysis, Budgets, Healthcare, Program Management, Business Process..., Cross-functional Team..., Leadership, Team Building, Visio, Change Management, Management, Supply Chain Management

Education
Drexel University   1988 — 1992
Bachelor of Science

Experience
Blueprint Parenting   May 2009 - June 2014
The Firefly Center   2011 - 2012
San Francisco Health Plan  November 1995 - May 1998
Keystone Mercy Health Plan   October 1994 - September 1995
MedBridge  December 1993 - October 1994
Qual-Med Plans for Health   October 1991 - December 1993
Island Care (Queen's Development Corp)   September 1990 - August 1991
Farmington Ob-Gyn / Women's Healthcare   April 1986 - July 1990

Skills
Nonprofits, Public Speaking, Strategic Planning, Management, Marketing, Curriculum Design, Family Services, Child Development, Strategy, Fundraising, Business Development, Non-profits, Early Childhood..., Program Management, Business Development..., Strong Organizational..., Marketing Expertise, Student Leadership, Youth Empowerment, Diversity & Inclusion, Program Development

Education
Simmons College   1986 — 1990
Bachelor of Arts (B.A.), Economics

American University   1989 — 1989
Economics Policy Exchange Student

Simsbury High School   1982 — 1986

Experience
Project Forward Leap  2015 - Present
Excellence Endeavors   December 2011 - Present
Public Health Management Corporation  December 2014 - March 2015
EducationWorks  October 2013 - May 2014
EducationWorks  June 2013 - August 2013
EducationWorks  October 2012 - June 2013
Keystone Mercy Health Plan   May 2010 - June 2011
The Wentworth Group   October 2007 - April 2008
Gray Consulting Inc   January 2007 - May 2007
Philly Temps, Inc   June 2006 - January 2007

Skills
Filing, Greeting, Administrative..., Customer Service, PowerPoint, Microsoft Excel, Research, Microsoft Word, Microsoft Office, Outlook, Event Planning, Marketing, Access, Budgets, Non-profits, Team Building, Nonprofits, Public Speaking, Social Networking, Management, Time Management, Fundraising, Program Management, Administrative...

Education
Keller Graduate of Management   2008 — 2011
M.B.A, Project Management

Albright College   2001 — 2005
B.A., English/ Political Science

Experience
Self Employed  May 2015 - Present
HTMS, an Emdeon Company  May 2013 - Present
Training - Agile Processes in Software Engineering Certification   May 2015 - May 2015
LiquidHub  April 2015 - April 2015
Self Employed  August 2012 - April 2013
Keystone Mercy Health Plan   2011 - 2012
UNITEDHEALTH GROUP-AMERICHOICE   2008 - 2011
ACCENTURE, LTD  1997 - 2008

Skills
SDLC, Project Management, Vendor Management, Program Management, IT Strategy, Testing, Management, Healthcare Information..., Process Improvement, Healthcare, Leadership, PMO, Business Analysis, Business Process..., Strategy, Business Development, Project Portfolio..., Performance Testing, Business Intelligence, Integration, Consulting, Enterprise Architecture, Information Technology, Environment Management, Cross-functional Team..., Software Project..., Business Process, Strategic Planning, Executive Management, Quality Assurance, Management Consulting, HIPAA, Population Health, Medical Management, IT Audit, Agile Methodologies, Account Management, Technical Advisory, Systems Integration, Client Relations, Software Development

Education
Bridgewater State College
Aviation Science

Western New England University
Bachelor of Science (B.S.), Mechanical Engineering

Experience
Evolent Health  July 2015 - Present
Evolent Health  February 2015 - July 2015
Evolent Health  May 2014 - February 2015
AIDS Healthcare Foundation  May 2011 - May 2014
Keystone Mercy Health Plan   November 2004 - June 2011
Wm. B. Kessler Memorial Hospital   September 2007 - March 2009
Horizon Blue Cross Blue Shield  August 2000 - November 2004
Horizon Blue Cross Blue Shield  January 1997 - August 2000
Monmouth Medical Center  January 1996 - January 1997
Float  January 1992 - January 1996

Skills
Managed Care, Healthcare Information..., Process Improvement, Utilization Management, Medicaid, Healthcare, Nursing, Policy, Case Managment, Case Management, Community Outreach, Clinical Research, Program Management, Inpatient, Leadership, Medicine, Disease Management, Physicians, Healthcare Management, Hospitals, Medicare, Cerner, Quality Improvement, HIPAA, Healthcare Consulting, Training, EHR, Healthcare Industry, Management, Strategic Planning

Education
American Intercontinental University   2003 — 2005
Master, Business Administration, Healthcare Management

Excelsior College

Experience
home  March 2011 - Present
ACS Services   August 2010 - February 2011
ACS Inc.  2010 - 2011
Philadelphia Insurance Co.   April 2004 - June 2008
Health Care Business Resources   2001 - 2004
Keystone Mercy Health Plan   February 1999 - February 2000

Skills
Call Center, Data Entry, Insurance Verification,..., Numeric Filing, Call Centers, Medical Records, Microsoft Excel, 10 Key, Microsoft Word, Typing, Data Warehousing, Filing, Accounts Receivable, PeopleSoft, Outlook, Payroll, Telephone Skills, Accounts Payable

Education
Colorado Technical University   2009 — 2010
none, Medical Coding

Cardinal Dougherty Catholic High School   1985 — 1988
DeVry University, Medical Office Assistant/Specialist

Experience
Association Headquarters, Inc.   February 2014 - Present
T. A. Additional Administrative Services   February 2013 - September 2013
American Freeze Dry Operations, Inc.   March 2013 - August 2013
Juice Plus  September 2010 - March 2013
Keystone Mercy Health Plan   July 2012 - August 2012
SimplexGrinnell  November 2010 - January 2012
American Water  September 2008 - July 2010
Volt Services  2007 - 2008
D. Wells Straub Agency, LLC   August 2006 - May 2007
EP MedSystems, Inc.   October 2004 - December 2005

Skills
Software Documentation, Access, Training, Customer Service, Management, Lotus Notes, Microsoft Office, PowerPoint, Human Resources, Project Planning, Invoicing, Leadership, Program Management, Teamwork, Microsoft Excel, Team Building, Process Improvement, Administration, Budgets, Event Planning, System Administration, Troubleshooting, Outlook, Recruiting, Time Management, Research, Team Leadership, Customer Satisfaction, Social Networking, Process Scheduler, Security, Inventory Management, Google Docs, SmartSheets

Education
Camden County College   2009 — 2009
Computer Graphics

Experience
Bravo Health at HealthSpring   September 2012 - Present
Keystone Mercy Health Plan   January 2011 - September 2012
Community Behavioral Health  April 2007 - December 2010
Cardone Industries  January 2000 - January 2007
Research and Scientific Institute of Steel Industry   January 1982 - January 1999

Skills
Quality Assurance, Microsoft Excel, Access, Analysis, Financial Analysis, Data Analysis, PowerPoint, Healthcare, SAS, Program Management, Finance, Statistics, Microsoft SQL Server, VBA

Education
Nacional'nij Tehnicnij Universytet 'Kharkivskij Polytehnicnij Institut'   1976 — 1982
M.S, Mechanical Engineering

Experience
ProgenyHealth, Inc.   2003 - Present
Keystone Mercy Health Plan   1999 - 2003
University of Pennsylvania Health System  1996 - 1999
Allegheny University of the Health Sciences  1992 - 1996

Skills
Utilization Management, Managed Care, Pediatrics, Strategic Planning, Quality Improvement, Marketing, Medicaid Managed Care, Medicaid, Disease Management, Healthcare, Healthcare Industry, Healthcare Consulting, Health Policy, Healthcare Management

Education
Pennsylvania State University College of Medicine   1985 — 1989
Doctor of Medicine (M.D.)

Dickinson College   1981 — 1985
Bachelor of Science (B.S.), Biology

Experience
Accolade, Inc.   February 2015 - Present
Free People  June 2014 - February 2015
Artisan Mobile, Inc.   January 2013 - May 2014
NAVTEQ/Nokia  December 2009 - January 2013
Barclays US   March 2009 - December 2009
JPMorgan Chase  October 2008 - March 2009
GMAC Corporation   December 2006 - October 2008
Keystone Mercy Health Plan   July 2006 - December 2006
AstraZeneca Pharmaceuticals  September 2005 - July 2006
FXpress Corporation  April 2004 - September 2005

Skills
Agile Methodologies, QA Engineering, Scrum, Test Automation, Software Quality..., Quality Assurance, Agile Project Management, Leadership, Testing, Integration, Manual Testing, JIRA, Software Development, Continuous Integration, SDLC, Analysis, Software Project..., Software Documentation, Waterfall

Education
Saint Joseph's University - Erivan K. Haub School of Business   2005 — 2008
MBA, Management

Drexel University   2001 — 2004
Business Administration, Finance

Experience
AmeriHealth Mercy Famil of Companies   January 2012 - Present
The AmeriHealth Mercy Family of Companies  2012 - Present
KMHP   February 2004 - January 2012
Keystone Mercy Health Plan   April 2011 - December 2011
Keystone Mercy Health Plan   February 1989 - May 2007

Skills
SDLC, Vendor Management, Software Documentation, Healthcare Information..., Data Center, Process Improvement, Troubleshooting, IT Strategy, SharePoint, Change Management, Data Warehousing, Management, Disaster Recovery, HIPAA, Visio, Analysis, IT Management, PMP, Training, Databases, Business Analysis, Integration, Requirements Analysis, Program Management, Project Portfolio..., PMO, IT Service Management, Requirements Gathering, Business Intelligence, Service Management, Business Process..., ITIL, Software Project..., MS Project, Quality Assurance, Governance, Enterprise Architecture, Resource Management, IT Operations, Software Implementation, Business Process

Education
Drexel University   2001 — 2005
Health Care and Information Technologies

Penn state University
Organizational Leadership

Experience
Oliver Wyman  December 2012 - Present
Buck Consultants  June 2011 - December 2012
Keystone Mercy Health Plan   May 2007 - August 2008

Skills
Insurance, Actuarial Science, Data Analysis, Health Insurance, Risk Management, Statistics, Financial Modeling, Financial Analysis, PowerPoint, Valuation, Project Management, Analysis, Financial Risk, Finance, Access

Education
Temple University - Fox School of Business and Management   2010 — 2011
MS in Actuarial Science

Clemson University   2005 — 2009
Bachelor of Science, Mathematical Science

Experience
Health Partners  November 2011 - January 2013
Independence Blue Cross  January 2008 - November 2011
DST Health Solutions  September 2007 - January 2008
Keystone Mercy Health Plan   May 2007 - September 2007
Independence Blue Cross  February 2007 - May 2007
Independence Blue Cross  August 2004 - February 2007
Vandeventer Place Research Foundation   August 2003 - May 2004
United States Department of Veterans Affairs  May 2003 - August 2003
USDA  October 2002 - May 2003
South Carolina State University  May 2001 - May 2002

Education
Saint Louis University   2002 — 2004
Master, Health Administration

South Carolina State University   2001 — 2002
Bachelor of Science, Biology

Community College of Philadelphia
Associate, General Studies

Community College of Philadelphia
Associate, Science

Experience
Bristol-Myers Squibb  January 2012 - Present
The North Highland Company  September 2005 - July 2013
American Water  2002 - September 2005
Accenture (JPMorgan client)   1997 - 2002
Keystone Mercy Health Plan   1995 - 1997
Price Waterhouse  February 1993 - August 1995
Ciba-Geigy (Novartis)   June 1991 - February 1993

Skills
Program Management, Change Management, Project Management, Management Consulting, Process Improvement, Business Process..., Strategy, Business Transformation, Management, Business Analysis, Vendor Management, CRM, Quality Assurance, Operations Management, Pharmaceutical Industry, Information Technology, Utility Industry, Healthcare, Supply Chain, Healthcare Information..., State Government

Education
Lead New Jersey (LNJ) Fellow 2012   2012 — 2012

Rutgers University – Camden   1998 — 2002
MBA, eCommerce Technologies, Finance

Cornell University   1987 — 1991
BS, Operations Research / Industrial Engineering

Experience
Keystone First  April 2015 - Present
Delaware County Community College  October 2014 - Present
Keystone First  September 2013 - April 2015
The AmeriHealth Mercy Family of Companies  February 2012 - September 2013
West Chester University  January 2008 - February 2012
Keystone Mercy Health Plan   February 2001 - January 2008
Philadelphia Health Management Corporation  1999 - 2001

Skills
Data Analysis, SPSS, Program Evaluation, Research, Public Health, Healthcare, Statistics, SAS, Access, Healthcare Information..., Medicaid, Analysis, Healthcare Management, Managed Care, Data Collection, Health Policy, HIPAA, Quality Improvement, Disease Management, Statistical Modeling, Research Design, Data Mining, Management, Process Improvement, Program Management, Business Analysis

Education
West Chester University of Pennsylvania   2003 — 2006
Graduate Certificate, Applied Statistics

Temple University   1996 — 1999
MA, Sociology

Delaware State University   1994 — 1996
BA, Sociology

Experience
ARI  March 2011 - Present
Keystone Mercy Health Plan   2009 - 2011
Comcast  2001 - 2009
Bluestone  2000 - 2001
Subaru of America  1997 - 2000

Skills
SDLC, Enterprise Architecture, Disaster Recovery, Servers, Microsoft SQL Server, Databases, Vendor Management, Performance Tuning, Data Warehousing, SQL Tuning, Data Modeling, Unix, Oracle, PL/SQL, Solaris, Business Intelligence

Education
Drexel University   1994 — 1996
Master's of Science in Information Systems, Information Technology

West Virginia University

West Virginia University

Experience
Figlar Consuting, Inc.   April 2011 - Present
Figlar Consulting, Inc.   December 2010 - Present
Figlar Consulting, Inc.   February 1990 - Present
Keystone Mercy Health Plan   February 2008 - November 2010
Keystone Mercy Health Plan   2005 - 2010
Keystone Mercy Health Plan   2005 - 2008
PSEG Services Corporation  September 2001 - July 2005

Skills
Quality Assurance, SDLC, Software Documentation, Integration, Testing, Information Management, Program Management, Process Improvement, Agile Methodologies, PMO, ERP, Enterprise Software, Analysis, Management, Microsoft SQL Server, Oracle, Project Management, Business Analysis, CRM, Change Management, Vendor Management, Healthcare Information..., IT Strategy, PMP, Requirements Analysis, BMC Remedy, Outsourcing, Project Delivery, Visio, Business Process, Business Process..., Software Project..., Sr Management Consultant, PeopleSoft, Training, Specialties: Testing...

Education
Cornell University   1979 — 1983
BA, English, Mathematics, Physical Science

St Edward HS

Experience
Keystone Mercy Health Plan   August 2007 - Present

Education
University of Phoenix   2005 — 2006

Cabrini College   1999 — 2003
BA, Psychology

Sherwood High School   1996 — 1999

Experience
AmeriHealth Caritas  January 2001 - Present
Keystone Mercy Health Plan   1993 - 2001
Cananwill, Inc   January 1990 - April 1993
Flagship, Inc  1987 - 1990

Skills
Avaya, VoIP, Contact Center Design, Call Center, Vendor Management, Telecommunications, IVR, Management, Telephony, IP, Switches, Call Centers, Leadership, Avaya Technologies, Project Management, Strategy, WAN, Process Improvement, Technical Support, ITIL, Network Design

Education
Avaya Education Centers

Delaware County Community College
Associate Degree, Applied Science - Computer Programming

Peirce College
Business Administration

Experience
Tata Consulting Svc   September 2014 - Present
Royale Class Inc.   March 2014 - June 2014
Self Employed  June 2013 - December 2013
Self Employed  January 2012 - June 2013
Universal American  July 2009 - December 2011
Linx technology   July 2009 - December 2011
CTG Healthcare Solutions  February 2008 - June 2009
Amerigroup Corporation  2006 - 2007
Keystone Mercy   1988 - 2006
Keystone Mercy Health Plan   2000 - 2005

Skills
Healthcare Information..., HIPAA, Medicaid, Managed Care, Medicare, Healthcare, SDLC, Business Analysis, Process Improvement, Healthcare Industry, Requirements Analysis, Vendor Management, Leadership, PMO, Software Documentation, Provider Relations, Visio, Revenue Cycle, Business Process, Informatics, Insurance, Health Insurance, Team Building, Quality Assurance, Healthcare Consulting, Program Management, Business Process..., Business Intelligence, Business Requirements, Data Warehousing, Access, PMP, Healthcare Management, IT Strategy, ICD-10, Software Implementation, Health Policy, HMO, Integration, Requirements Gathering, Analysis, Data Analysis, Disease Management, EHR

Education
Drexel University
Computer and Information Sciences, General

Experience
Phoenixville Hospital  August 2011 - Present
Mercy Health System of Southeastern Pennsylvania  December 2009 - August 2011
Keystone Mercy Health Plan   November 2005 - December 2009
Bayada Nurses  July 2002 - December 2005
St. Christopher's Hospital for Children   January 1999 - July 2002
Doylestown Pediatrics   September 1997 - December 1998

Skills
Healthcare Management, Clinical, Healthcare, Hospitals, Pediatrics, Managed Care, Nutrition, Fitness, Home Care, Medicaid, Clinical Research, Critical Care, Nursing, Patient Safety, Healthcare Information..., ICU, Case Managment, Case Management, Healthcare Consulting

Education
University of Pennsylvania   1996 — 1997
Masters of Science in Nursing, Nurse Practitioner

Barry University   1991 — 1993
BSN, Nursing

University of Tampa   1987 — 1991
BS, Exercise Physiology

Experience
Lankenau Hospital MLHS   April 2014 - Present
Progeny Health   March 2012 - April 2014
The Chester County Hospital  September 2009 - March 2012
Lauren's House   April 2006 - September 2009
Lauren's House   2001 - September 2009
Keystone Mercy Health Plan   1999 - 2001
Health Plans of Pennsylvania   1993 - 1999
Keystone Mercy Health Plan   1989 - 1993
Keystone Mercy Health Plan   1987 - 1989
Intra Corpoation   1986 - 1987

Skills
Managed Care, Medicaid, Utilization Management, Healthcare, Medicare, Healthcare Management, Hospitals, Nursing, Acute Care, Case Managment, Health Insurance, HIPAA, Medicine, Disease Management, Inpatient, Case Management

Education
Eastern University   1998 — 2001
BSN, Nursing

Lankenau Hospital School of Nursing   1980 — 1983
Diploma, Nursing

CCM Certification September 2012

Experience
Keystone Mercy Health Plan   August 2006 - Present
Siemens Medical Solutions  1991 - 2006
Siemens  1998 - 2002
Shared Medical Systems, Inc  1991 - 2000

Education
Drexel University   1999 — 2004
BS, Information Technology

Souderton High School

Experience
Amalgamated Life Insurance  July 2006 - July 2007
Elder Health currently Bravo Health   April 2005 - September 2005
Keystone Mercy Health Plan   June 2002 - June 2004
Nickelodeon  1986 - 1989
Nickelodeon  1986 - 1989

Skills
Case Managment

Education
Community College of Philadelphia   1977 — 1979
AAS, Nursing

Experience
Keller Williams Real Estate  March 2014 - Present
Keystone Mercy Health Plan   May 2012 - October 2012

Education
Chestnut Hill College   2006 — 2008

The Real Estate Academy

Experience
Keystone Mercy Health Plan   March 2005 - Present
Reimbursement Technologies, Inc.   March 2004 - March 2005
Progressive Insurance  February 2004 - March 2005

Education
Villanova University   1998 — 2000
Certificate, Paralegal-Business Concentration

Clarion University of Pennsylvania   1993 — 1995
Masters, Library Science

Experience
Computer Sciences Corporation  2010 - 2012
Freddiemac  2009 - 2010
FannieMae  2007 - 2009
Faniemae   2006 - 2007
Freddie Mac  2005 - 2006
Liberty Mutual Insurance  2004 - 2005
Freddiemac  2003 - 2004
Keystone Mercy Health Plan   2002 - 2003
The Regence Group  2001 - 2002
Arsin Corporation  2000 - 2001

Skills
PL/SQL, Databases, Shell Scripting, Informatica, PostgreSQL, Data Modeling, Project Management, T-SQL Stored Procedures, Erwin, Teradata Data Warehouse, Sybase DBA, Oracle DBA, Sybase Replication, PGPOOL II, MS SQL Server, Project Co-ordination, PostgreSQL Replication, Trizetto Facets, SAP HANA

Education
open SAP   2014 — 2021
Next Steps in SAP HANA Cloud Platform

openSAP   2014 — 2014
Course on SAP HANA Cloud Platform, SAP HANA Cloud Platform

Bhavnagar University   1994 — 1997
MCA, Master of Computer Applications

M S University   1991 — 1994
Bachelor of Science (B.S.), Mathematics

Experience
Keystone Mercy Health Plan   ceo/ownerdiawara fashionsApril 2009 - Present
alima's fresh produce   August 2004 - May 2007

Education
Community College of Philadelphia   2003 — 2009
associate, computer networking

technical school   2003 — 2004
associate, computer networking

Experience
PerformRx  November 2005 - Present
Keystone Mercy Health Plan   November 2005 - Present
Chuck Bradley   November 2005 - Present
Option Care (Home Infusion pharmacy)   September 2004 - October 2005
Judy Findel   September 2004 - October 2005
Bev Levens   August 2003 - October 2004
Methodist Hospital  August 2003 - October 2004
Fairview University Medical Center, Pharmacy   May 2002 - January 2004
Kert Severson   May 2002 - January 2004
Fairview University Medical Center  January 2000 - June 2002

Education
Augsburg College   1996 — 2001
Bachelor of Arts, Chemistry and Religion

Eastern University
BA, chemistry

Experience
Keystone Mercy Health Plan   January 2006 - Present
Verizon  2003 - 2006
Information builders  August 1998 - November 2003
Keane  1988 - 1998
Chase Bank USa   February 1984 - May 1988

Skills
Healthcare Information..., PMP, Project Management, Consulting, SDLC

Education
Fordham University
BA, Communications and Media Studie

Experience
The Childrens Hospital of Philadelphia  March 2009 - Present
Drexel University College of Medicine  February 2003 - August 2007
Keystone Mercy Health Plan   1999 - 2001

Education
Drexel University   2007 — 2008
BSN, Nursing

Rutgers, The State University of New Jersey-Camden   1987 — 1991
BSW, Social Work

Experience
AmeriHealth Administrators  February 2012 - Present
Keystone Mercy Health Plan   March 2010 - February 2012
IKEA  May 2005 - January 2010

Skills
Health Insurance, Psychotherapy, Data Entry, Insurance, Customer Service, Access, Accounts Payable, Accounts Receivable, Administration, Administrative..., Benefits Administration, Analysis, Call Centers, Case Management, Case Managment, Christian Education, Christian Leadership, Christian Ministry, Claims Management, Coaching, Community Outreach, Data Analysis, Disability Insurance, Employee Benefits, Employee Relations, Evangelism, Fellowships, HIPAA, Healthcare, Hospitals, Human Resources, Invoicing, Leadership, Lotus Notes, Marketing, Managed Care, Medical Billing, Microsoft Excel, Nonprofits, Microsoft Office, Microsoft Word, Outlook, Policy, PowerPoint, Public Relations, Risk Management, Sales, Spiritual Leadership, Software Documentation, Spreadsheets

Education
Rosemont College   2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General

Chestnut Hill College   2008 — 2010
BS, Social Work

Experience
Scripps Health  October 2013 - June 2014
UHS - Desert Springs Hospital Medical Center   June 2013 - October 2013
Temple University Health System - Jeanes Hospital   April 2010 - February 2013
Health Partners  June 2004 - December 2008
Keystone Mercy Health Plan   July 2003 - April 2004
Health Partners  July 1999 - July 2003
People Link Staffing   2003 - 2003
The Westmeade Center at Warwick   February 1995 - August 2001

Skills
Utilization Management, Case Management, Managed Care, Nursing, Medicare, Healthcare Management, Medicaid, Healthcare, Clinical, Hospitals, Quality Management, Nurses, Care Management, Insurance, Policy, Supervisory Skills, EMR, Acute Care, PowerPoint, Word, Excel, Treatment, Microsoft Office, Problem Solving, Discharge Planning, HIPAA, Teaching, Customer Service, Case Managment, Travel Nursing, Medicaid Managed Care, Patient Advocacy, Inpatient, Home Care, Patient Education, Patient Safety, Quality Improvement, Utilization Review, Nursing Education, Clinical Research

Education
Holy Family University   2012 — 2014
Bachelor's degree, Registered Nursing/Registered Nurse

Manor College   2008 — 2010
Certificate, Legal Nurse Consulting

Community College of Philadelphia   1992 — 1994
ASN, Nursing

Experience
Armstrong Franklin  April 2010 - Present
Defense Intelligence Agency  April 2009 - September 2009
School District of Philadelphia  March 2008 - September 2008
Keystone Mercy Health Plan   June 2005 - August 2005

Education
Drexel University   2006 — 2011
Bachelor of Science, International Area Studies

Experience
Living and Working@Home   December 2014 - Present
City of Philadelphia  April 2012 - October 2014
Warrior Writers  January 2012 - May 2012
Keystone Mercy Health Plan   January 1998 - March 2010
Keystone Mercy Health Plan   February 2009 - February 2010

Skills
MS Office, Technical Writing, Typing 75+ wpm, Public Speaking, Project Facilitation, Appointment Scheduling, Office Administration, Writing, Editing, PowerPoint, Healthcare, Administration, Research, Word, Public Relations, Customer Service, Excel, Supervisory Skills, Team Building, Problem Solving, Proposal Writing, Customer Relations, Access, Marketing Communications, Employee Relations, Organizational..., Event Planning, Blogging, Nonprofits, Higher Education, Software Documentation, Outlook, Strategic Planning, Grant Writing, System Administration, Microsoft Excel, Project Management, Volunteer Management, Process Improvement, Budgets, Leadership Development, Program Management, Social Media, Coaching, Data Entry, Staff Development, Program Development, Microsoft Office, Training, Sales

Education
Chestnut Hill College   2012 — 2014
Bachelor of Science (B.S.), Human Services, A-

Community College of Philadelphia   2011 — 2012
A.A., Liberal Arts - Social/Behavioral Sciences

University of Pennsylvania   2011 — 2012
Veterans Upward Bound

Community College of Philadelphia   1991 — 2012
Associate of Arts and Sciences (AAS), Liberal Arts

University of Pennsylvania   2011 — 2011

Experience
Northern Children's Services  2011 - Present
Keystone Mercy Health Plan   September 2005 - Present

Skills
Provider Relations, Managed Care, Hospitals, Contract Negotiation, Medicare, Healthcare Industry, Health Policy, Healthcare Consulting, HIPAA, Health Insurance, Revenue Cycle, Healthcare Information..., Insurance, Physicians, Process Improvement, Medicare Part D, Quality Improvement, EHR, Informatics, EMR, PPO, Physician Relations, Claim, Home Care

Education
LaSalle University Philadelphia, Pa.
Master of Business Administration (MBA), Health/Health Care Administration/Management

Saint Francis University Pa.
Bachelor of Science (BS), Economics

Experience
AmeriHealth Caritas  December 2013 - Present
HighPoint Solutions  February 2012 - Present
highpoint-solutions  February 2012 - Present
Bravo Health  October 2009 - February 2012
Keystone Mercy Health Plan   August 2006 - October 2009
Renaissance Medical Management Co   January 2003 - January 2006
Intracorp, Inc   January 1998 - January 2003
Western medical Services & Med Staff   January 1994 - January 1997
Delaware County Institute of Training   January 1993 - January 1997
Delaware State DHHS   January 1992 - January 1993

Skills
Managed Care, Case Managment, Healthcare Information..., Healthcare, Disease Management, Utilization Review, Medicaid, Healthcare Management, Nursing, Hospitals, Quality Improvement, EMR, Clinical Research, NCQA, Certified Case Manager, Health Insurance, Network Development, Medical Home, HEDIS, Provider Relations, Home Care, HIPAA, Healthcare Consulting, Case Management, Medical Records, Software Documentation, EHR, ICD-10, Health Policy, Policy, Medicaid Managed Care, CPT, HMO, Training, Medical Terminology, ICD-9, Health Information...

Education
Delaware County Community College
Associate Degree, Biology/Applied Sciences

Drexel University
Bachelor/Masters of Science, Health Administration

Lincoln University
Master’s Degree, Human Service

Experience
Keystone Mercy Health Plan   August 2004 - Present
Mercy Home Health  January 2000 - August 2004
Apria Healthcare  January 1998 - January 2000

Skills
Access, Excel, Reinsurance, Reconciliation, Capitation payments, Medicare, Medicaid

Education
University of Phoenix
Bachelor's degree in Management, Business, Management, Marketing, and Related Support Services

Delaware County Community College
Associates Degree, Business Administration

Experience
Personal Touch Home Health Services   April 2015 - Present
Ascendant Home Health Care   October 2013 - April 2015
BAYADA Home Health Care  November 2007 - September 2013
Keystone Mercy Health Plan   April 1995 - October 2007

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Concord University   1984 — 1988
Bachelor of Business Administration (BBA), Elementary Education and Teaching

Experience
Hewlett-Packard  July 2013 - Present
Keystone Mercy Health Plan   September 2010 - February 2013

Skills
Certified Pharmacy..., Healthcare, Hospitals, HIPAA, Healthcare Management, Healthcare Information..., Medical Terminology, Nursing, Managed Care, Customer Service, Clinical Research

Education
Dawn Career Institute Inc   2006 — 2007
Pharmacy