Knology Company
Industry: Telecommunications company
DescriptionKnology, Inc. was a cable company formed in 1994 by ITC Holding Company, LLC, a telecommunications holding company in West Point, Georgia that also founded Internet service provider Mindspring. In 1999, Knology merged with Valley Telephone Company. Headquarters: West Point, GA Founded: 1994 Ceased operations: April 18, 2012 Type of business: Publicly listed company
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Knology Employees
SolSource TV 2013 - Present
Access Media 3 2012 - 2013
Knology 2000 - 2012
Time Warner Cable 1994 - 2000
Skills
Executive Management, Competitive Analysis, Direct Marketing, Full P&L Responsibility, Staff Development, Strategic Planning, Brand Management, Growth Strategies, Sales Management, Sales Operations, Broadband, Budgets, Start-ups, P, Telecommunications, Analysis, Leadership, Account Management, Wireless, Call Centers, Strategy, Marketing, Training, Product Management, Customer Retention, Business Development, New Business Development, Management, Customer Satisfaction, Product Marketing, Strategic Partnerships, Marketing Strategy, Program Management, VoIP
Education
California Polytechnic State University-San Luis Obispo 1991 — 1993
Bachelors of Science, Finance
Fastline Publications July 2013 - Present
Knology May 2005 - July 2013
Skills
Account Management, Sales Management, Sales, Direct Sales, B2B, New Business Development, Customer Retention, Telecommunications, Sales Process, Selling, Salesforce.com, Solution Selling, Cold Calling, Sales Operations, Customer Service, Marketing Strategy, Sales Presentations, VoIP, Customer Satisfaction, Marketing
Education
Black Hills State University 1992 — 1997
Bachelor of Science (B.S.), Social Sciences
Mitchell High School
WOW! Internet, Cable & Phone September 2010 - Present
Tucker Communications August 2008 - September 2010
Knology August 2007 - August 2008
Charter Communications June 2002 - August 2007
Cox Communications May 1998 - June 2002
US Navy August 1992 - May 1996
Skills
Telecommunications, Broadband, Training, VoIP, DOCSIS, Fiber Optics, Network Design, Troubleshooting, Telephony, Cabling, Team Leadership, Leadership, Adult Learning..., Management, Leadership Development, Training & Development, Training Delivery, Employee Training, Cable Television, Wireless, IP, Software Documentation, Routers, Ethernet, RF, Switches, Wireless Networking, Network Engineering, Optical Fiber, T1
Education
ECPI College of Technology 1996 — 1998
Associate of Science (A.S.), Computer Science
CTVEA January 2013 - Present
Knology January 2010 - August 2012
Knology May 1995 - January 2010
TCI July 1987 - May 1995
Storer Communications January 1973 - July 1986
Skills
Microwave, RF, Video, Fiber Optics, Radio, Antennas, Transmission, SDH, DWDM, PDH, WiMAX, Spectrum Analyzer, Analog, Optics, Network Analyzer, Television, RF Engineering, Pathloss, Multimedia, Broadband, Telecommunications, Engineering, Wireless, IP, VoIP, Network Design, DOCSIS, WiFi, Satellite, Network Engineering, GPON, Switches, Ethernet, Optical Fiber, IPTV, VOD, TCP/IP, Telephony, Network Architecture, Internet Services, Computer Network..., DSL, Routers, HFC, Wireless Networking, Cable Television, SIP, Cabling, MPLS, FTTx
Education
California Coast University 1985 — 1995
PHD, MS, BS, Engineering
University of Alabama 1980 — 1980
Mcrowave
East Central Technical College
Cleveland Institute of Electronics
AAS, Electronics Engineering Technology
T-Mobile September 2006 - Present
Knology June 2004 - August 2006
Delta Air Lines January 1999 - June 2004
Skills
Management, Sales Management, Marketing, Event Management, Music Education, POS, Microsoft Office, Microsoft Exchange, Microsoft Excel
Education
University of Phoenix 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Alabama Agricultural and Mechanical University 1997 — 2001
Music Teacher Education
Army Aviation Center Federal Credit Union June 2008 - Present
Knology July 2006 - May 2008
Skills
Public Relations, Social Media Marketing, Banking, Marketing Communications, Advertising, Marketing Strategy, Event Planning, Corporate Branding, Media Relations, Press Releases, Credit Unions, Sales, Online Advertising, Strategic Planning, Microsoft Office, Customer Service, Marketing
Education
Auburn University 2002 — 2006
BA, Public Relations
Smash Glam April 2013 - Present
Your Blessed Moments Photography October 2010 - 2013
Sunflower Broadband January 2007 - October 2010
Cox Communications October 2004 - May 2006
Knology June 2002 - June 2004
Cox Communications January 2001 - June 2002
Skills
Team Building, Project Management, Customer Satisfaction, Management, Training, Leadership, Broadband, Portrait Photography, Commercial Photography, Headshots, Photoshop, Leadership Development, Mentoring, Strategic Planning, Microsoft Office, Long-term Customer..., Customer Service, Process Improvement, Quality Assurance, Call Centers, Team Leadership, Sales, Public Relations, Staff Development, Social Media, Customer Retention, Troubleshooting, Time Management, Account Management, Advertising, Marketing, Coaching, Small Business, Telecommunications, Social Networking, Social Media Marketing, Public Speaking
Education
American InterContinental University 2007 — 2010
B.S.
Pensacola Junior College 1997 — 1999
A.A.
Eastern Oregon Telecom October 2008 - Present
Port of Umatilla March 2015 - June 2015
City of Ashland March 2006 - October 2008
Knology August 1998 - March 2006
US Army December 1986 - November 1996
6th Battalion, 32nd FA at Fort Sill, OK 1994 - 1996
Skills
Telecommunications, Leadership, Wireless, Management, Strategy, Project Management, Strategic Partnerships, Team Leadership, Start-ups, SaaS, Budgets, Broadband, Strategic Planning, Team Building, Leadership Development, Networking, Operations Management, Business Development, Direct Sales, Vendor Management, Program Management, Recruiting, Telephony, Executive Management, Cross-functional Team..., Sales, Team Management, Product Management, Data Center, Co-location, P&L Responsibility, Turn Around Management, Customer Service, Policy, Integration, Solution Selling, Unified Communications, P&L Management, Sales Process, Sales Management, Sales Operations, DSL, Cloud Computing
Education
Dallas Baptist University 1981 — 1985
B.S., Education
Howard Payne University 1979 — 1980
SunTrust Bank May 2014 - Present
Verizon Wireless April 2013 - May 2014
Planet Cellular May 2009 - February 2013
Wireless Advocates March 2011 - February 2012
LocalEdge November 2010 - January 2011
Planet Cellular May 2009 - November 2010
Chipola Aviation October 2008 - April 2009
AT&T Mobility October 2007 - October 2008
Knology April 2007 - October 2007
United States Air Force 1992 - 1996
Skills
Flights, Telecommunications, Team Leadership, Microsoft Office, Sales Management, Inventory Management, Selling, Customer Service, Team Building, Leadership, Wireless, Account Management, Business Development, Negotiation, Aviation, Operations Management, Sales Operations, New Business Development, Management, Sales, Retail, Sales Process, Sales Presentations, Marketing, Cross-functional Team..., Cold Calling, Customer Satisfaction
Education
Embry-Riddle Aeronautical University 1994 — 1999
B.S., Management of Technical Operations, Minor in Aviation Business Administration
Brockport Senior High School 1987 — 1992
Bachelor of Science, Management
Edward Jones July 2015 - Present
Time Warner Cable June 2013 - July 2015
City of Eudora April 2011 - May 2015
Knology October 2010 - May 2013
Sunflower Broadband September 2008 - September 2010
Sunflower Broadband June 2007 - September 2008
Sunflower Broadband March 2001 - June 2007
Douglas County Sheriff's Dept 1999 - 2001
Lawrence Memorial Hospital 1998 - 1999
Skills
Contract Negotiations, Customer Service, WAN, GPON, Business Services, Contract Negotiation, PON, Sales, Broadband, Leadership, Management, Telecommunications, Project Management, Networking, Direct Sales, Training, Competitive Analysis, Troubleshooting, Sales Operations, Customer Satisfaction, Call Centers, Selling, Budgets, Vendor Management, Security, Customer Retention, Team Building, Wireless, VoIP, DOCSIS, T1, Team Leadership, Telephony, Cable Television, Cabling, Ethernet, Sales Process
Education
Baker University 2008 — 2010
MBA
Kansas State University 1993 — 1997
BS, Sociology with Emphasis in Criminology
Self-employed February 2010 - Present
SCANA August 2004 - July 2008
Knology November 2002 - September 2003
Skills
Customer Service, Customer Satisfaction, Customer Retention, Email Clients, WordPress
Education
DeVry University-Georgia 2011 — 2014
Campfire Cabling, LLC August 2013 - Present
Stevens Communications, Inc. March 2013 - July 2013
Knology 2001 - 2012
Communications Resources, Inc March 1997 - September 2001
Lincoln Communications 1992 - 1996
Skills
Broadband, Fiber Optics, T1, Telecommunications, Optical Fiber, Telephony, VoIP, Wireless, Cable Television, Cabling, IP, Transmission, Cat5, Troubleshooting, Customer Satisfaction, Ethernet, Customer Service, Cables, Process Improvement, Team Leadership, Management, Customer Support, Sales Operations, Employee Relations, Team Building, Training, Switches
Education
Cuyahoga Community College 1976 — 1978
Business Administration and Management, General
Cleveland State University 1975 — 1976
Business Administration and Management, General
Knology August 2012 - Present
Indus corporation 2011 - 2012
Mcgehee PArk Apartments May 2004 - October 2011
Family Guidance Center July 2007 - July 2008
Skills
Computer Repair, Customer Service
Education
Alabama State University 2000 — 2007
Bachelor's degree, Computer and Information Systems Security/Information Assurance
G.w. Carver Senior High 1998 — 2000
Advance Diploma
Vapor Apparel October 2004 - Present
Altered Latiitudes October 2011 - Present
SGIA 2010 - Present
DIG SOUTH Festival February 2013 - Present
SGIA 2005 - 2014
Sawgrass Technologies October 2000 - October 2004
Knology March 1998 - August 2000
Addison Wesley August 1994 - May 1996
Skills
Dye Sublimation, Screen Printing, Digital Printing, Textiles, Apparel, Sportswear, Sales Management, Advertising, Graphic Design, Photoshop, Adobe Creative Suite, Wide Format Printing, Sales, Direct Mail, Trade Shows, Email Marketing, Marketing, Marketing Strategy, Corporate Gifts, Direct Marketing, Sales Operations, Brand Development, B2B, Social Media Marketing, Marathon
Education
Clemson University 1988 — 1993
Bachelor's Degree, English, History, Fine Arts
US Army - Ft. Leonard Wood, Ft. Bliss, Ft. Benning, Ft. Gordan 1990 — 1995
Basic Training & 16 Sierra MOS, Basic Training, Stinger Missile Operations, Airborne Jump School, E4
Manasquan High School 1984 — 1988
High School, College Prep
K & M Property Maintenance Services July 2015 - Present
Dove Data Products May 2014 - Present
UniFirst Corporation March 2013 - July 2014
Knology September 2010 - March 2013
Oce August 2009 - August 2010
Skills
Account Management, Broadband, Cold Calling, Customer Service, Direct Sales, New Business Development, Sales, Sales Management, Sales Operations, Sales Presentations, Sales Process, Salesforce.com, Strategic Planning, Telecommunications, Telephony, Team Building, Marketing
Education
Faulkner University 2001 — 2005
Business
Wide Open West August 2012 - Present
Knology August 2009 - Present
Knology January 2004 - June 2010
DeltaCom April 1998 - December 2001
Skills
Broadband, Telecommunications, Vendor Management, Business Analysis, Business Intelligence, Computer Network..., Telephony, VoIP, Project Management, Process Improvement, SQL, DWDM, Troubleshooting, Oracle, Analysis, Networking, Databases, Network Design, Active Directory
Education
Auburn University, College of Business 2001 — 2003
BSBA, Marketing
George C Wallace State Community College-Hanceville 1993 — 1995
pre-reqs for AU transfer
Simon Property Group September 2014 - June 2015
Simon Property Group September 2013 - September 2014
Zale November 2012 - June 2013
Pinnacle Property Management LLC January 2012 - November 2012
Powell Broadcasting April 2012 - August 2012
Knology October 2011 - January 2012
Zale April 2011 - October 2011
WJHG-TV July 2009 - April 2011
Innovations Federal Credit Union August 2010 - December 2010
WMBB News 13 August 2008 - May 2009
Skills
Real Estate, Leases, Shopping Centers, Lease Negotiations, Commercial Real Estate, Real Estate Development, Property Management, Real Estate Transactions, Corporate Real Estate, Marketing Communications, Event Planning, Event Management, Facebook, Leadership, Management, Media Relations, Property, Radio
Education
Florida State University 2011 — 2013
Bachelor of Science (B.S.), Professional Communication
Gulf Coast State College 2009 — 2011
Associate of Arts (A.A.), Communication
Synapse Wireless, Inc. March 2013 - October 2013
Knology 2006 - 2013
Knology of Columbus, Inc. 2001 - 2006
Powertel, Inc. 1998 - 2000
Reltec, Inc. 1997 - 1998
Skills
Broadband, Telecommunications, Accounting, Process Improvement, Forecasting, Mergers, Budgets, Strategic Planning, Leadership, Project Management, Management, Wireless, Finance, P, Purchasing, Managerial Finance, Financial Reporting, Competitive Analysis, Financial Analysis, Strategy, Business Planning, Analysis, Project Accounting, Fixed Asset Management, Financial Variance..., Budget Modeling, Capital Forecasting, Cost Variance Analysis, TM1, JD Edwards, Financial Forecasting, Internal Controls, Customer Service, Mergers & Acquisitions, Vendor Management, Start-ups
Education
LaGrange College 1996 — 1998
Master’s in Business Administration
Auburn University 1991 — 1993
Bachelors in Business Administration with Elective Concentration in Finance
Apple October 2012 - Present
Sitel March 2011 - January 2013
T-Mobile October 2007 - August 2010
Knology August 2006 - October 2007
Skills
Customer Service, Customer Satisfaction, Customer Insight, Customer Retention, Technical Support, Customer Service..., Sales Management, Job Coaching, Apple, Information Technology
Education
DeVry University-Georgia
Computer Sciences and Information Systems
Grossmont College
Computer Sciences and Information Systems
General Motors April 2014 - Present
Cox Communications November 2012 - March 2014
Clarity Custom Reporting December 2008 - March 2013
A&I Solutions September 2006 - November 2008
InterCall February 2005 - May 2006
UPS Supply Chain Solutions March 2004 - February 2005
Knology February 2003 - March 2004
EDS June 1997 - April 2003
Skills
Clarity, ERP, PL/SQL, Oracle, SQL, Business Intelligence, Unix, Crystal Reports, SDLC, Microsoft SQL Server, Toad, Software Project..., Data Warehousing, Integration, ETL, Requirements Analysis, Software Development, XML, Business Analysis, Databases, Performance Tuning, Software Documentation, Data Migration, Systems Analysis, Telecommunications, Shell Scripting, Business Requirements, Stored Procedures, Requirements Gathering, Visual Basic, Database Design, T-SQL, Business Objects, Weblogic, MS Project, Solution Architecture, Visio, Enterprise Architecture, Agile Methodologies, Unix Shell Scripting, CRM, SOA, Agile Project Management, Erwin, Business Process, Quality Assurance, SharePoint
Education
University of Florida 1995 — 1997
MS, Computer Science
Drexel University 1992 — 1995
BS, Computer Science
DecisivEdge, LLC February 2014 - Present
Citi November 2011 - February 2014
Knology August 2011 - November 2011
Shopko November 2010 - January 2011
Augustana College (SD) January 2007 - July 2010
Skills
Quality Center, Training, Windows, Microsoft Office, Customer Service, Agile Methodologies, Quality Assurance, Testing, Mac OS X, Requirements..., Test Planning, Test Cases, FDR, IBS, Quality Control, Visio, Software Quality..., Regression Testing, HP Quality Center, Microsoft Team..., SDLC, User Acceptance Testing, Waterfall, Microsoft SQL Server, Manual Testing, Mainframe, SQL, TFS, JIRA, Databases, XML, Unix, TSYS
Education
Augustana University (SD) 2007 — 2010
Bachelor of Arts, Government and International Affairs
Atlantic Broadband November 2007 - Present
Knology 2001 - 2008
Skills
Networking, Long Distance, PRI, Sales, Avaya, Selling, B2B, Broadband, Telephony, M2M, Lead Generation, DOCSIS, VoIP, Private Line, Telecommunications, Customer Satisfaction, Direct Sales, IVR, Telemarketing, Cabling, Quotas, Account Management, Cold Calling, Sales Management, LAN-WAN, Sales Operations, New Business Development, Call Center, Metro Ethernet, Wireless, Customer Retention, Management, Optical Fiber, Sales Process, Fiber Optics, Customer Service, Leadership, Team Building, Call Centers
Education
Aiken Technical College
Birch Communications March 2015 - Present
WOW! Internet, Cable & Phone June 2010 - January 2015
Knology July 2008 - May 2010
Knology January 2006 - June 2008
AT&T August 2005 - January 2006
UshaComm November 2003 - August 2005
UshaComm April 2001 - October 2003
UshaComm July 1999 - March 2001
Skills
Telecommunications..., Billing Systems, Integration, SDLC, Business Intelligence, Business Analysis, Requirements Analysis, Solution Architecture, Project Management, Team Building, Cross-functional Team..., Team Leadership, Product Management, CRM, Management, Call Centers, IT Management, Troubleshooting, Software Development, Enterprise Software, Telecommunications, Leadership, Data Migration, Cloud Computing, Wireless
Education
Institute of Engineering and Technology 1996 — 1999
Master of Computer Applications (MCA)
Metters Incorporated June 2013 - Present
Metters Industries November 2011 - Present
Knology March 2011 - June 2011
U.S Navy October 2001 - October 2010
Skills
Active Directory, Troubleshooting, Windows 7, Network Security, Computer Hardware, Computer Repair, Software Installation, Windows Server, Hardware, XP, Operating Systems, System Administration, VMware, Laptops, Cabling, Access, BMC Remedy, Help Desk Support, Network Administration, Security+, Software Documentation, Visio, Microsoft Exchange, Servers, Technical Support, Computer Security, VPN, Wireless Networking, Windows XP
Education
ITT Technical Institute-Madison 2010 — 2012
AAS_IT_COMPUTER networking, IT, 3.92
Google Fiber February 2015 - Present
Google May 2013 - Present
Cox Communications July 2012 - May 2013
Knology March 2011 - July 2012
Knology May 2006 - March 2011
Sunflower Broadband October 2003 - May 2006
Sunflower Broadband December 2001 - October 2003
Skills
Customer Service, Telecommunications, Call Center, Retail, Billing, Contract Negotiations, Customer Satisfaction, Competitive Analysis, Team Building, Team Leadership, Customer Relations, Problem Solving, Business Strategy, Budgeting, Sales Management, Strategic Planning, Team Management, Scheduling, Social Media, Troubleshooting, Contract Management, Process Improvement, Contract Negotiation, Negotiation, Management, Budgets, Sales, Leadership, Account Management, Training, Customer Retention, Operations Management, Project Management, Broadband, Call Centers, Marketing, Analysis, Direct Sales, Telephony, Vendor Management, Salesforce.com, Product Management, CRM, Project Planning, Optical Fiber, Fiber Optics, Sales Process, Computer Network..., Cabling, Employee Relations
Education
Baker University
of Study - BS, Business Administration
Delta Community Credit Union June 2014 - Present
WorldPay August 2013 - June 2014
WorldPay August 2011 - August 2013
WorldPay November 2010 - August 2011
RBS WorldPay, Inc. November 2008 - August 2011
Knology August 2007 - November 2008
Total System Services January 2005 - August 2007
ITC^Deltacom 2000 - 2005
DeltaCom 2000 - 2004
Auburn March 1999 - January 2000
Skills
Vendor Management, Business Intelligence, Telecommunications, Project Management, Software Documentation, Microsoft SQL Server, Databases, Project Planning, Management, Disaster Recovery, Business Process, Business Analysis, Contract Negotiation, Process Improvement, Visio, Business Requirements, Quality Assurance, Requirements Gathering, SharePoint, Analysis, CRM, Enterprise Software, Integration, Leadership, Requirements Analysis, SDLC, Training, Testing, Analytics, Product Management, Business Process..., Information Technology, Networking, Team Leadership, SQL, Data Analysis, IT Management, Enterprise Architecture, Data Warehousing, Data Modeling, Banking, Customer Service, Strategic Planning, Team Building, Agile Methodologies, System Deployment, Software Project...
Education
Ashford University 2010 — 2011
M.B.A., Global Management
Auburn University 1995 — 1999
B.A., Criminal Justice/Police Science
Cairo American College 1988 — 1995
Charter Communications October 2013 - Present
TDS Telecommunications Corp. August 2013 - October 2013
Baja Broadband October 2006 - August 2013
Time Warner Cable Charlotte / Time Warner Binghamton 2003 - 2006
Convergys 2001 - 2003
Knology 2000 - 2001
Skills
Telecommunications..., Telecommunications, Billing Systems, VoIP, Broadband, IP, Vendor Management, Telephony, System Deployment, Wireless, Active Directory, Call Centers, ITIL, DOCSIS, Networking, Integration, Computer Network..., Mobile Devices, Network Design, Wireless Networking, Unix, Ethernet, Cisco Technologies, WAN, MPLS, Security, Data Center, Routers, Network Architecture, VMware, TCP/IP, Managed Services, Cabling, IPTV, Switches, HFC, Technical Support, Troubleshooting, SIP, Fiber Optics
Education
Florida Metropolitan University 1995 — 2003
Bachelor's degree, Management Information Systems, General
Sun Products Corporation August 2014 - Present
Convergent March 2011 - Present
Knology May 2006 - April 2010
MasTec Network Solutions March 2004 - March 2006
Skills
Telecommunications, Customer Satisfaction, Customer Service, Team Building
Education
Augusta Technical College 2012 — 2015
Now attending, Business Administration and Management, General
Indian River Community College 1996 — 1996
Certification, Criminal Justice/Police Science
Duke University June 2014 - Present
Duke University August 2013 - May 2014
Henkel Electronics August 2012 - July 2013
Henkel Electronics June 2011 - August 2012
University of South Carolina Aiken August 2009 - June 2011
University of South Carolina Aiken January 2011 - May 2011
University of South Carolina Aiken August 2009 - April 2011
University of South Carolina Aiken January 2008 - March 2010
Knology June 2005 - August 2007
Aiken Technical College June 2001 - April 2005
Skills
Organic Chemistry, Physical Chemistry, Analytical Chemistry, Organic Synthesis, Recrystallization, Extractions, Distillation, Serial Dilutions, Calibration, Column Chromatography, Titration, IR spectroscopy, FTIR, Gas Chromatography, GC-MS, UV/Vis, HPLC, Atomic Absorption, NMR spectroscopy, Raman, Karl Fisher, Viscometry, Rheology, Differential Scanning..., Tutoring, Teaching, Method Development, Quality Control, Experimental Design, Design of Experiments, Microsoft Office, Microsoft Excel, SAP, Minitab, Laboratory Safety, 5S, Computer Proficiency, Programming, NMR, Inorganic Chemistry, IR, Spectroscopy, Chemistry, Research, Laboratory, R&D, Higher Education
Education
Duke University 2013 — 2019
Doctor of Philosophy (Ph.D.), Physical Organic Chemistry
University of South Carolina-Aiken 2008 — 2011
Bachelor of Science, Chemistry, 3.9
Aiken Technical College 2001 — 2003
Associate of Science, Computer Science
Debbie Richards Realty Group 2011 - Present
Aon Hewitt July 2011 - May 2012
Diamond Insurance Group April 2007 - March 2011
Diamond Insurance Group December 2006 - April 2007
Diamond Insurance Group January 2005 - December 2006
Various Temporary Assignments June 2004 - February 2005
Knology October 2003 - May 2004
Education
College of Lake County 2006 — 2010
Associate of Arts and Sciences (AAS)
College of Lake County
Certificates: Office Assistant, Information Processing Specialist, and General Office, Administrative Business
Knology March 2012 - Present
TJ Maxx November 2010 - June 2011
Curves for Women October 2009 - April 2010
Skills
Customer Service and..., High typing accuracy, Proficient use in...
Education
Faulkner University 2011 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Auburn University at Montgomery 2003 — 2008
Bachelor of Science (B.S.), Business Administration(Marketing)
DAVIS MEMORIAL MORTUARY October 2010 - Present
City of West Point Georgia November 2003 - Present
Knology May 1978 - Present
WPLV AM 1310 August 2007 - April 2010
Skills
Leadership, Marketing, Public Speaking, Management, Fundraising, Budgets, New Business Development
Education
Troy University 1999 — 2000
Master of Business Administration (MBA), Business Administration and Management, General
Faulkner University 1993 — 1994
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Phoenix Risining Art Publishing August 2012 - December 2012
Knology December 2007 - January 2012
Time Warner Cable September 2005 - March 2008
Skills
Windows, Microsoft Office, Mac OS X, CSS Javascript, HTML 5, Dreamweaver, Photoshop, Final Cut Pro, Adobe Acrobat
Education
Georgia Regents University 2006 — 2013
Bachelor of Arts (BA), Communication and Media Studies, 3.1
Augusta Technical College 2000 — 2003
Associate of Science (A.S.), Electrical Engineering Technologies/Technicians
Satellite High School 1997 — 2000
Augusta State University
Communication, Professional, Technical, Business, and Scientific Writing
ADT August 2013 - Present
Primerica January 2013 - August 2013
AT&T Advertising Solutions July 2009 - February 2012
Cydcor April 2008 - July 2009
American Principal Financial April 2007 - October 2007
Quill October 2005 - September 2007
Knology September 2004 - September 2005
US Navy July 2000 - August 2004
Skills
Entrepreneurship, Management, Investments, Finance, Sales, Mergers, Selling, Budgets, Financial Analysis, Strategic Planning, Analysis, Customer Service, Business Strategy, Project Planning, Business Planning, Venture Capital, Private Equity, Real Estate
Education
Southern New Hampshire University 2012 — 2014
Currently pursuing Bachelor of Science Business, Finance, 4.0
American InterContinental University 2004 — 2005
Associate's degree, Business Administration and Management, General, 3.5
Augusta Technical College
Real Estate, A
Midtown Medical Associates July 2010 - Present
Knology March 2002 - February 2009
Charter Communications 2001 - 2002
Primedia 1994 - 2001
KnowledgeWare 1990 - 1994
Skills
Direct Marketing, Email Marketing, Marketing Communications, Advertising, Social Media Marketing, Marketing Strategy, Marketing Management, Creative Direction, Public Relations, Marketing, Competitive Analysis, Direct Mail, Corporate Branding, Budgets, Market Planning, CRM, Sales, Trade Shows, Digital Marketing
Education
Columbus State University 1983 — 1987
BBA, Marketing
CCI Systems, Inc September 2014 - Present
WOW! Internet, Cable & Phone July 2012 - September 2014
Knology October 2007 - July 2012
PurDigital Media (sub of Biltmore Communications) 2004 - 2007
MCI Corporation 1985 - 1999
Skills
Product Management, Product Life Cycle..., Operations Management, Marketing Management, IP, Strategic Partnerships, Product Lifecycle..., Ethernet, Product Development, VoIP, Broadband, Cross-functional Team..., Skill Marketing, Leadership, Management, Sales, IPTV, Telecommunications, Integrated Marketing, VOD, Channel Partners, Marketing, Strategy, Cloud Computing, Competitive Analysis, Cable Television, Wireless, DOCSIS, Product Marketing, Integration, P&L Management, Networking, Process Improvement, Telephony, Optical Fiber
Education
Auburn University, College of Business
Bachelor of Science, Organizational Management
Copeland Security Group April 2015 - Present
Presley Plans LLC September 2002 - Present
Knology 1999 - 2002
Skills
Certified Gamewell-FCI..., Graphics, Digital Printing, Construction, Wide Format Printing, Residential Design, Custom Homes, Construction Drawings, Customer Service, Management, Signage, Vinyl Banners, Vinyl Graphics, Store and Window..., Golf Cart Wraps, Boat Lettering, vehicle wraps, Logo Designs, Additions, Residential Projects
Education
Auburn University, College of Business 1994 — 1998
Bachelor of Science in Business Administration, Management Information Systems
John Patterson Technical College
Associate's degree, Drafting and Design Technology
SolSource TV February 2013 - Present
Am3 2013 - 2014
Am3 2013 - 2014
Knology May 2001 - December 2012
Solsource Development April 2003 - April 2008
Mantek of Charleston November 1994 - April 2001
Skills
Microsoft Excel, CMTS, Team Building, Budgets, Cisco Technologies, BGP, Internet Services, DWDM, VoIP, Fiber Optics, RF, Broadband, TCP/IP, Network Design, Microsoft Office, Strategic Planning, Computer Network..., DOCSIS, Telecommunications, Optical Fiber, Sales Management, HFC, Cable Television, DS3, Cabling, Wireless, Call Center, Project Management, Troubleshooting, Microsoft Access, Sales Force CRM, Call Centers, Salesforce.com, Team Leadership, Contract Negotiation, Training, Networking, VOD, Entitlements, IPTV, Zoning, New Business Development, Customer Retention, Real Estate, Selling, Sales Operations, Strategic Partnerships, Project Planning
Education
College of Charleston
Bachelor of Science (BS)
GM Financial August 2015 - Present
Dunn Technologies July 2013 - Present
Handle It Corporation January 2012 - Present
GM Financial November 2013 - August 2015
GM Financial (Apex Systems, Inc. Consultant) August 2013 - November 2013
The Scripps Research Institute February 2013 - July 2013
The Scripps Research Institute February 2011 - February 2013
Cattron May 2007 - February 2011
Knology December 2006 - March 2007
US Army September 2002 - May 2006
Skills
ITIL v3 Foundations..., Testing, Data Analysis, IT Specialist, Databases, Troubleshooting, SQL, MySQL, HTML, CSS, Cascade Server, Web Development, Web Design, Telecommunications, Windows, Microsoft Office, Problem Solving, Photoshop, Social Media, Dreamweaver, Analysis, Customer Service, SEO, Drupal, Adobe Creative Suite, HTML5, CSS3, Responsive Design, RDFa, Microdata, Semantic Web, InDesign, Github, Web Applications, Programming, Apache, Web Content Management, Google Analytics, VMware, HTML 5, Software Documentation, System Administration, XML, Integration, Security, Digital photography, Moodle, HP Quality Center, SoapUI
Education
Central Texas College 2004 — 2005
Certification Courses, MCSA
Georgia Regents University January 2014 - Present
Multi Media Technologies January 2013 - December 2013
Knology November 2003 - October 2012
Knology 2000 - 2003
Knology 1998 - 2000
US Army November 1978 - November 1998
Skills
DOCSIS, Broadband, Computer Network..., Fiber Optics, DWDM, VoIP, Optical Fiber, Switches, Network Design, Cabling, IP, Cisco Technologies, Telecommunications, Wireless, Telephony, Servers, Ethernet, Cisco IOS, Cable Television, Network Architecture, HFC, QoS, Internet Services, Vendor Management, RF, BGP, LAN-WAN, IPTV, Networking, Cisco Routers, SDH, Microwave, Call Centers, Troubleshooting, Transmission, DNS, VOD, TCP/IP, Data Center, Network Engineering, Juniper, Provisioning, Routers, MPLS, OSPF, Routing, Technical Support, T1, Disaster Recovery, WAN
Education
Southern Illinois University, Carbondale 1990 — 1992
BS, Electronics Management
City Colleges of Chicago-Olive-Harvey College 1986 — 1989
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Knology December 1999 - May 2011
CableAlabama February 1994 - December 1999
GTA Associates 1992 - 1994
Esquire Insurance December 1990 - June 1992
Esquire Insurance July 1990 - December 1990
Skills
Competitive Analysis, Team Building, Leadership, Account Management, Sales Management, Sales, Executive Management, Management, Customer Service, VoIP, Marketing, Direct Sales, Broadband, IP, Time Management, Customer Satisfaction, Telephony, Telecommunications, Strategic Partnerships, B2B, New Business Development, Product Marketing, Strategic Planning, Customer Retention, Creative Direction, Call Centers, Fiber Optics, Wireless, Marketing Strategy, Sales Operations, Sales Process, Product Management, Start-ups, Networking
Education
Auburn University 1985 — 1990
BS, Major, Marketing ; Minor, Film and Mass Communications
Airgas February 2014 - Present
UPS Freight March 2011 - November 2013
Schneider National October 2010 - March 2011
Knology February 2010 - August 2010
Club Car July 2006 - March 2009
Westside Transport April 2004 - July 2006
Stevens Transport May 2003 - April 2004
Skills
UPS Certified Safety..., CDL Class A, Hazardous Materials, Truck Driving, DOT Regulations, Customer Service, Customer Satisfaction
Education
Augusta State University 1998 — 2003
Business Administration and Management, General
Westside High School 1992 — 1996
Diploma
T-Mobile September 2013 - Present
Tech Edge Media 2005 - Present
Knology June 2011 - July 2012
AT&T Global Services June 2006 - July 2008
Future Call Centre 1996 - 2003
Skills
Customer Service, Customer Retention, Collections, Data Collection, Project Management, Online Publishing, Corporate Blogging, Online Research, ORM, Microsoft Excel, OneNote, Microsoft Word, Microsoft Publisher, Public Relations, Software Documentation, Strategy, Public Speaking, Social Networking
Education
Ashford University 2015 — 2016
Bachelor's degree, Industrial and Organizational Psychology
Glenn Hills High School 1996 — 2000
Good Samaritan Society January 2015 - Present
Norwex USA August 2013 - Present
Vision Care Associates 2005 - May 2014
Knology September 2006 - May 2012
Luxottica Retail/Sears Optical/Cole Vision August 1994 - July 2002
Citi 2001 - 2002
Skills
American Board of..., Training, Customer Satisfaction, Customer Service, Process Scheduler, Call Centers, Team Building, Microsoft Office, Sales, Troubleshooting, Leadership, Management, Team Leadership, Regulatory Compliance, Claim Forms & Processing, Great Written/Verbal..., Insurance & Electronic..., Medical Terminology, Microsoft Word & Excel, Patient Care, Opticians, Regional Market Leader, PowerPoint, Outlook, Healthcare, Inventory Management, Coaching, Microsoft Word, Microsoft Excel, Strategic Planning, Employee Relations, Employee Training, Account Management, Leadership Development
Education
Globe University-Sioux Falls 2009 — 2014
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management, A
Kilian Community College 2000 — 2004
Associate's degree, Business Administration and Management, General, A
Epsilon June 2013 - Present
Ryan Partnership October 2012 - June 2013
Knology May 2009 - October 2012
InterContinental Hotels Group August 2008 - February 2009
Adcraft Printwear (2005 - 2008) February 2005 - July 2008
McGraw Hill Companies August 2004 - February 2005
Gateway Monograms (2003- 2004) May 2003 - August 2004
Skills
Online Marketing, Social Media, Marketing Communications, Promotions, Blogging, Creative Development, Digital Marketing, Social Media Marketing, Marketing Strategy, Email Marketing, Advertising, Campaign Management, Direct Mail, Online Advertising, Creative Direction, Management, Marketing, PPC, CRM, Direct Marketing, Interactive Marketing, Web Design, Lead Generation, Integrated Marketing, Account Management, Digital Strategy, Brand Development, Strategic Planning, Mobile Marketing, Customer Retention
Education
Ashworth University 2012 — 2015
Bachelor of Applied Science (BASc), Marketing
Eastern Iowa Community Colleges - Clinton 2002 — 2004
Associates, Graphic Arts
Deploi 2012 - Present
Greystone Homeowners Association October 2012 - December 2013
NSFOCUS 2011 - 2012
Apple 2010 - 2011
Knology 2009 - 2010
Internap 2008 - 2009
::4trees 2004 - 2008
AT&T 1997 - 2004
Skills
Product Management, Telecommunications, Cloud Computing, Business Intelligence, Managed Services, Direct Sales, VoIP, Networking, Unified Communications, Sales Process, Information Technology, Cross-functional Team..., Sales Engineering, OS X, SaaS, Leadership, IP, iOS, Security, Management, Internet Security, Sales Management, Network Security, Product Marketing, Sales Operations, Analytics, Pre-sales, Channel Partners, Business Development, International Business, DDoS, Sales, Wireless Networking, Product Development, Competitive Analysis, Strategic Partnerships
Education
Emory University - Goizueta Business School 2002 — 2004
MBA, Business
North Carolina State University 1992 — 1997
BA, English Composition and Rhetoric
US Naval Nuclear Power School
technical, nuclear physics, electrical engineering, thermodynamics
Knology 2000 - 2013
On Command Corp. 1999 - 2000
TCI 1981 - 1995
Skills
Broadband, Telecommunications, Team Building, Strategic Planning, Budgets, Operations Management, New Business Development, Leadership, Customer Satisfaction, Call Center, Vendor Management, Team Leadership, Call Centers, Cross-functional Team..., Direct Sales, Marketing Strategy, Management, Process Improvement, Customer Service, Customer Retention, Sales Operations, Product Management, Contract Negotiation, Product Marketing, Strategic Partnerships, Troubleshooting
Education
Auburn University 1976 — 1979
Finance
Auburn University 1975 — 1979
Master’s Degree, Business
Knology September 2001 - June 2010
Education
College of Charleston
Graduate, Communications
College of Charleston
Bachelor of Arts, Organizational Communciation
Hertz Local Edition September 2014 - Present
Infinity Music Therapy Services August 2010 - Present
The Scotts Miracle-Gro Company July 2011 - September 2011
Rocky Mountain Fiber Plus, Inc. October 2007 - March 2009
Knology June 2006 - October 2007
Skills
Social Networking, Social Media, Data Entry, Autism, Autism Spectrum..., Asperger's, Developmental..., Filing, Down Syndrome, Inventory Management, Microsoft Office, Billing Process, Restaurants, Cable Broadband, Triple Play
Education
Naugatuck Valley Community College 2009 — 2009
CNA Certification
Charleston Southern University 2002 — 2004
Guitar Performance/Psychology
GDC4S February 2013 - Present
Independent January 2010 - Present
Knology October 2012 - January 2013
Skills
Management, Microsoft Office, Project Management, Leadership, SQL, Java, Software Development, HTML, Business Analysis, Team Leadership, MySQL, JavaScript, jQuery, Adobe Creative Suite, C++, C#, PHP, PhpMyAdmin, ActionScript, Quality Assurance
Education
Aiken Technical College 2010 — 2013
Associate of Science (A.S.), Computer Programing
Microsoft January 2015 - Present
Microsoft February 2013 - January 2015
Microsoft May 2011 - February 2013
Life Cycle Engineering August 2010 - May 2011
Microsoft February 2006 - August 2010
Microsoft February 2006 - August 2010
Knology 2001 - 2006
Skills
Cross-functional Team..., Account Management, Training, Customer Experience, Strategy, Program Management, Leadership, Management, Channel Partners, Sales Management, Project Management, Team Leadership, Business Intelligence, Change Management, Business Process..., Vendor Management, Marketing, Solution Selling, Enterprise Software, Cloud Computing, SaaS
Education
College of Charleston 1997 — 2001
Business Administration
The Steinberg Law Firm January 2011 - Present
Suncom April 2002 - October 2004
Knology April 2000 - April 2002
Skills
Legal Research, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Public Speaking, Research, Time Management, Data Entry, Invoicing
Education
Claflin University 1991 — 1996
Bachelor of Science (B.S.), Business Administration/Marketing
Encore Event Technologies July 2014 - Present
Twisted Peppers Productions 2006 - Present
Apple October 2012 - June 2014
City of Franklin, TN May 2007 - April 2008
CPWS September 2002 - April 2006
Knology 1997 - 2002
Skills
Audio Engineering, Live Sound, Audio Editing, Pro Tools, Final Cut Pro, Video Editing, HD Video, Mac OS X, Cabling, Switches, Troubleshooting, Windows, Telephony, Fiber Optics, Computer Network..., Telecommunications, Customer Service, VoIP, Mastering, Video, Sound Editing, Audio Post Production, Sound Design, OS X, Sound, Music Production, Studio Recording, Music, Recording
Education
Columbia State Community College 2012 — 2016
Information Technology
SAE Institute of Technology-Nashville 2003 — 2005
Honor Graduate, Audio Technology
Saputo Dairy Foods July 2015 - Present
Polyplex August 2012 - July 2015
BBVA Compass November 2010 - August 2012
BBVA Compass July 2001 - July 2010
BBVA Compass July 2001 - June 2010
Central Alabama Home Health Agency January 2000 - January 2001
Knology February 1998 - August 1999
Skills
Employee Relations, HRIS, HR Policies, Onboarding, Recruiting, Talent Management, Management, Human Resources, Employee Benefits, Performance Management, Talent Acquisition, Hiring, Employee Engagement, Conflict Resolution, Succession Planning, Deferred Compensation, Personnel Management, College Recruiting, Interviews, Benefits Administration, Applicant Tracking..., Workforce Planning, New Hire Orientations, Temporary Placement, Internet Recruiting, Employee Training, FMLA, Leadership
Education
Troy University 2007 — 2012
MSHRM, HR
Athens State University 1991 — 1993
BS, Psychology minor Business
Auburn University 1986 — 1989
Business Administration and Management, General
Spectrum Comm Inc October 2013 - Present
Southern Solutions Holding Group LLC October 2012 - Present
Radiance Technologies January 2011 - February 2013
Birch Communications, Inc. September 2008 - January 2011
Knology November 2005 - February 2008
Knology November 2002 - November 2005
Skills
Telecommunications, Networking, Integration, Troubleshooting, Technical Support, Network Engineering, Security, System Administration, Optical Fiber, Switches, Routers, Fiber Optics, Software Installation, Cisco Technologies, Project Management, Project Coordination, Project Planning, Computer Network..., Network Documentaion, Network Design, Training, Management, Team Building, Team Leadership, Servers, Account Management, Network Administration, Cisco Routers, Broadband, Wireless Networking, Analysis, Routing, Disaster Recovery, Cabling, T1, LAN-WAN, IP, Ethernet, Telephony, Wireless, Testing, TCP/IP, VoIP, MPLS, Customer Satisfaction, Customer Service, Data Center, System Deployment, Visio
Education
Carroll University 1994 — 1997
BS, Communictation & Commercial Art
Huntsville High School 1976 — 1980
David L. Huguenin, Attorney at Law July 2013 - Present
Fleet Feet Sports February 2012 - Present
Augusta Entertainment Complex managed by Global Spectrum November 2011 - May 2013
Taylor Infiniti August 2010 - December 2010
Knology November 2006 - August 2010
Georgia Bank and Trust 1999 - 2006
Skills
Self-driven, Creative Development, Community Relations, Event Planning, Sales, Marketing, Sponsorship, Creative Direction, Public Relations, Advertising, Community Development, Social Media, Writing, Event Management, Social Media Marketing, Marketing Management, Online Advertising, Email Marketing, Social Networking, Marketing Communications, Customer Service, Budgets, Newsletters, Blogging, Facebook, Digital Media, SEO, Marketing Strategy, Management, Market Research, Press Releases, Fundraising, Public Speaking, Time Management, Sales Process, Copywriting, Leadership, Media Planning, Direct Marketing, Editing, Negotiation, Lead Generation, Media Relations, Online Marketing, Advertising Sales, Integrated Marketing, B2B, Brand Development, Brand Management, Corporate Communications
Education
Augusta State University 1998 — 2003
B.A, Public Relations
CTIS May 2012 - February 2013
Summit Broadband May 2011 - February 2012
Knology May 2011 - July 2011
Comcast June 2008 - September 2009
Skills
Broadband, Cabling, Telephony, Telecommunications, Computer Network..., Software Installation, IP, VoIP, Fiber Optics, Troubleshooting, Routers, Switches, Ethernet, Customer Service, Wireless
Education
ECPI College of Technology 2003 — 2004
Southern Guilford H. S. 1988 — 1990
Your HR Solutions Partner June 2014 - Present
Cimarron Energy February 2013 - Present
Cimarron Energy, a division of Curtiss-Wright Flow Control February 2013 - Present
CIRCOR Energy - CIRCOR International December 2008 - October 2012
BAE Systems - Land and Armaments Division March 2005 - November 2008
Knology 2002 - 2005
Skills
Employee Relations, Deferred Compensation, Organizational..., Management, Organizational Design, Workers Compensation, Talent Management, Talent Acquisition, Recruiting, Technical Recruiting, Human Resources, Sourcing, Compensation Structure..., Compensation Structures, HRIS, Interviews, Employee Benefits, Onboarding, HR Policies, Leadership, Workforce Planning, Change Management, Performance Management, College Recruiting, Personnel Management, Succession Planning, Applicant Tracking..., Benefits Administration, Temporary Placement, Employee Engagement, Training, Compensation & Benefits
Education
Troy State University - Augusta, GA Campus 2002 — 2004
Master’s Degree
Augusta State University 1993 — 1998
BA
Auburn University September 2014 - Present
Tigers Unlimited 2010 - Present
Auburn University June 2006 - September 2014
Knology 1996 - 1998
Intercel Telecoms Group 1993 - 1996
Skills
Higher Education, Accounting, Microsoft Excel, Nonprofits, Data Analysis, Access, Research, Analysis, PowerPoint, Budgets, Microsoft Office, Microsoft Word, Leadership, Policy, Outlook, Strategic Planning, Teamwork, Training
Education
Auburn University 2009 — 2011
Master of Accountancy, Accounting, 4.0
Auburn University, College of Business 1989 — 1992
Bachelor of Science, Accounting
VendNet - A Wittern Group Company November 2009 - Present
Wittern Group November 2009 - Present
Your Vending Solutions April 2004 - January 2010
Your Vending Solutions, LLC April 2004 - January 2010
Knology October 2008 - November 2009
Knology September 2008 - November 2009
Misc Contract Jobs April 2003 - November 2009
Wells Fargo Bank February 2008 - September 2008
Joey's Seafood & Grill December 2007 - February 2008
LodgeNet Entertainment October 2005 - December 2007
Skills
Customer Service, Inventory Management, Operating Systems, Databases, Call Center, Project Management, Technical Support, Technical Writing, Attention To Detail, Technical Training, Multitasker, Team Building, Account Management, Team Leadership, Process Improvement, Microsoft Office, Training, PowerPoint, Management, Customer Satisfaction, Computer Hardware, Troubleshooting, System Administration, Operations Management, Sales Management, Leadership, Customer Retention, Product Development, Telecommunications, New Business Development, Strategic Planning, Sales Operations, Time Management, Forecasting, Budgets, Selling, Product Management, Contract Negotiation, Product Marketing, Cross-functional Team..., Negotiation, Marketing Strategy, Vendor Management
Education
Colorado Technical University 2006 — 2008
Masters, Information Technology Project Management
Colorado Technical University 2006 — 2008
M.S. Degree, Information Technology Project Management
National American University 2000 — 2005
Bachelores, Manageing & Administering Information Systems
National American University 2000 — 2005
B.S. Degree, Information Technology; Management Information Systems
AMK9 April 2015 - Present
InterCall December 2014 - March 2015
WOW! Internet, Cable & Phone January 2014 - December 2014
WOW! Internet, Cable & Phone March 2013 - January 2014
Knology December 2009 - March 2013
Knology October 2007 - December 2009
Knology September 2005 - October 2007
Skills
Accounting, Fixed Assets, Financial Reporting, Analysis, JD Edwards, Microsoft Dynamics GP, Internal Audit, General Ledger, Forecasting, Invoicing, Variance Analysis, TM1, Microsoft Office, Capital Projects, Cash Flow Forecasting, Asset Disposition, Finance, Telecommunications, Budgets, Epicor, FRx
Education
Troy University 2007 — 2008
MBA, Business
Troy University 2003 — 2004
BSBA; Accounting, Accounting
Chattahoochee Valley Community College 2000 — 2002
Associate's Degree
Unisys November 2014 - Present
WOW! Cable, Internet and Phone June 2013 - Present
WOW! Cable, Internet and Phone July 2012 - June 2013
Knology April 2010 - July 2012
WOW! Cable, Internet and Phone March 2009 - April 2010
Skills
Customer Satisfaction, Customer Service, Telecommunications, VoIP, Call Centers, Technical Support, Telephony, Sales Operations, Salesforce.com, Microsoft Excel, Account Management, Direct Sales, Leadership, Sales
Education
Westside High School 2001 — 2005
Diploma, Information Technology
Augusta Technical College
Associate's degree, Business Administration and Management, General
WOW! Business August 2013 - Present
Knology May 2012 - August 2013
ZCorum June 2010 - April 2012
Skills
Customer Service, Management, Technical Support, Delivering Technical..., Information Technology, Billing Process, Microsoft Excel, Microsoft Office, Typing, Multitasking Skills, VoIP, Networking, Windows 7, Training, Call Centers, Customer Satisfaction, Telecommunications, Telephony, Leadership, Troubleshooting, Team Leadership
Education
University of Phoenix 2014 — 2016
Bachelor of Engineering (B.E.), Information Technology/ Engineering
East Georgia College 2009 — 2011
Associate of Science (AS), Biochemistry and Molecular Biology
Southeastern Technical College 2007 — 2009
Certified, Cosmetology/Cosmetologist, General
InterCall October 2010 - Present
InterCall April 2007 - October 2010
InterCall 2002 - 2005
Deltacom 1999 - 2002
Knology 1998 - 1999
InterCall 1996 - 1998
Skills
Product Marketing, Product Management, Telecommunications, Product Development, Strategy, Product Launch, Marketing Communications, Market Research, Management, Sales, Positioning, Business Development, Marketing, Leadership, Public Relations, Sales Process, Strategic Partnerships, International Sales, Sales Presentations, Direct Sales, Solution Selling, Corporate Communications, Sales Operations, Competitive Analysis, Selling, New Business Development, Key Account Management, Sales Management, Account Management, Market Analysis, Professional Ethics, Personal Values, Entrepreneurship, Social Media Marketing, Blog Marketing, Customer Service..., SaaS, CRM, Salesforce.com, Unified Communications, Managed Services, B2B, VoIP, Cloud Computing, UCaaS, Solution Sell
Education
Auburn University 1992 — 1996
Bachelor of Science (B.S.), Marketing
Bridgeway Diagnostics, LLC July 2015 - Present
Trinity Management LLC November 2013 - Present
Samford & Denson, L.L.P. October 2012 - June 2015
Knology April 1998 - October 2012
Powertel Communications January 1996 - April 1998
Capell & Howard September 1990 - January 1996
Skills
Legal, Operations Management, Mergers, IPO, Debt Restructuring, Governmental Affairs, Franchising, Contract Negotiation, Contract Management, Litigation, Intellectual Property, Wireless Broadband, Cable Television, Wireless, General Corporate..., Telecommunications, Corporate Governance, Trade Secrets, Management, Licensing, Trademarks, Copyright Law, Securities Regulation, Privacy Law, Securities, Commercial Litigation, Mergers & Acquisitions
Education
Vanderbilt University Law School 1987 — 1990
Doctor of Law (J.D.)
Birmingham-Southern College 1983 — 1987
Bachelor of Applied Science (B.A.Sc.), Physics
SRK Enterprises, Corporation March 2015 - Present
WOW! Internet, Cable & Phone August 2012 - Present
Knology September 2011 - August 2012
Comcast January 2008 - September 2011
Tyson Food's Inc. June 2004 - December 2007
Wal-Mart/Sams Club Division February 2003 - April 2004
Wal-Mart/Sams Club Division November 2001 - February 2003
Wal-Mart/Sams Club Division November 2000 - February 2003
Waste Industries January 1998 - November 2000
IBM 1992 - 1993
Skills
Forecasting, Process Improvement, Telecommunications, Team Leadership, Customer Satisfaction, Team Building, Start-ups, Cross-functional Team..., Contract Negotiation, Leadership, Management, Vendor Management, Mergers & Acquisitions, Business Operations, Risk Management, Economic Growth, Corporate Finance, Call Centers, Operations Management, Strategy, Strategic Planning, Budgets, CRM, Business Strategy, Customer Retention, Sales, Mergers, Account Management, Financial Analysis, Integration, Analytics, Project Planning, Analysis, P&L Management, Accounting, Business Analysis, Change Management, Marketing, New Business Development, Team Management, Call Center, Bargaining, Change Process, VoIP, Wireless, Sales Management, Customer Service, Training, Direct Sales, Inventory Management
Education
University of Arkansas 2006 — 2007
Masters, Operations Management
University of Phoenix 2003 — 2005
MBA, Finance
Elon University 1989 — 1992
BS, Business Administration-Finance
New York Life Insurance Company May 2009 - Present
Knology June 2002 - December 2006
US Navy October 1992 - October 1996
Skills
Insurance, Retirement Planning, Life Insurance, IRAs, Management, Direct Sales, Long Term Care Insurance, Finance, Small Business, Disability Insurance, Customer Retention, Call Centers, Customer Satisfaction, Business Planning, Annuity Sales, College Savings Plans, 401k Rollovers, Estate Planning, Multi-generational..., Wealth Preservation..., Asset Protection, Microsoft Office, Customer Service, Team Building, Term Life Insurance, Leadership
Education
Faulkner University 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration
Action Sign & Neon December 2014 - Present
Freelance / Graphic Design Services January 2013 - Present
Hewlett-Packard April 2014 - October 2014
TopGolf March 2013 - March 2014
Gordmans June 2011 - January 2013
Knology January 2008 - February 2009
Buffalo Wild Wings December 2005 - January 2008
United States Air Force April 2000 - April 2006
Skills
Graphic Design, FlexiSign, Illustrator, Photoshop, Adobe Creative Suite, InDesign, Digital Photography, Dreamweaver, Web Design, Mac, Logo Design, Management, Golf, Computer Graphics, Digital Art, Social Networking, Flash, Layout, Art, Detailed Organization, OS X, CSS, Design Production, Vinyl
Education
University of Arkansas at Little Rock 2009 — 2012
Bachelor of Arts (B.A.), Graphic Design/Digital Art, 3.2
Community College of the Air Force 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Electronic Systems Technology, 3.4
Okaloosa-Walton College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Industrial Management Technology, 3.4
Augusta Technical College March 2014 - Present
Augusta Richmond County July 2011 - February 2014
ADP July 2008 - July 2011
Knology January 2007 - September 2007
Skills
Strategic Planning, Microsoft SQL Server, Crystal Reports, Customer Service, Technical Documentation, Desktop Publishing, Public Administration, Surveying, Software Implementation, Program Management, Software Documentation, Technical Support, Requirements Analysis, Business Analysis, Analysis, Access, Visio, Databases, Active Directory, Windows Server
Education
Augusta State University 2010 — 2012
Master of Public Administration (MPA)
Georgia Southern University 2001 — 2006
Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance
Kowa Pharmaceuticals America, Inc August 2013 - Present
Knology February 2011 - April 2013
Flex time/Contract Sales January 2006 - February 2011
Cornerstone Biopharma March 2005 - January 2006
King Pharmaceuticals October 2003 - February 2005
Reliant Pharmaceuticals March 2001 - October 2003
Skills
Account Management, Sales Management, Sales, Sales Operations, Direct Sales, Microsoft Office, Marketing, Pharmaceutical Sales, Negotiation, Sales Effectiveness, Strategic Planning, Cardiology, Pharmaceutical Industry, Product Launch, Leadership, Management
Education
Auburn University 1989 — 1994
Bachelor's degree, Health Promotion (College of Education)
Barracuda (NYSE: CUDA) April 2015 - Present
CMA Technology December 2009 - April 2015
KNOLOGY October 2000 - December 2009
KNOLOGY 2000 - 2002
Augusta Richmond County Solictor Generals office 1998 - 2000
Skills
Key Account Management, Telcommunications, Technology..., VoIP, Microsoft Office, B2B, Sales Management, New Business Development, Broadband, Wireless, Account Management, Direct Sales, Customer Retention, Sales, Telephony, Sales Presentations, Project Management, IT Project & Program..., IT Project Leadership, IT Project..., Virtualization, VMware, Cloud Computing, Telecommunications, Networking, Business Development, Management, Cold Calling, Marketing, Training
Education
Augusta State University 1995 — 2000
BA, Psychology
Sandler Selling System 2010 — 2010
Certificate, Sandler Selling System
Curtis Baptist High School 1991 — 1995
Diploma, HighSchool D
Hillcrest Baptist 1978 — 1990
Diploma
Peoples Bank, "Banking Unusual" August 2015 - Present
Alvamar March 2013 - Present
Great Plains Media November 2011 - March 2013
Knology January 2011 - November 2011
Sunflower Broadband June 2010 - December 2010
lawrence country club October 2005 - June 2010
University of Kansas January 2009 - August 2009
Sycamore Ridge Golf Course January 2000 - May 2005
Reece & Nichols Realtors June 2003 - 2004
Skills
Advertising Sales, Direct Sales, Salesforce.com, Networking, Sales, Leadership, Social Networking, Customer Satisfaction, Account Management, Social Media Marketing, Advertising, Social Media, Cold Calling, Facebook, Public Speaking, Sales Presentations, B2B
Education
Baker University 2013 — 2015
Masters of Business Administration, Business Administration and Management, General
University of Kansas 2005 — 2010
Communication Studies, Communication studies, Philosophy, political science
Johnson County Community College 2004 — 2005
undergrad study, general education
Spring HIll High School 2001 — 2005
High School Diploma
USAID July 2015 - Present
Unisys December 2014 - Present
T-Mobile USA September 2009 - January 2014
Tmobile September 2008 - September 2009
Tmobile January 2008 - September 2008
Knology January 2006 - January 2008
Skills
Trend Analysis, Business Strategy, Job Coaching, Telecommunications, Telecommunication..., Human Resources, Trending, Multi Tasking, Marketing Communications, Marketing Strategy, Project Management, Project Coordination, Troubleshooting, Sales Management, Direct Sales, Operations Management, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Team Leadership, Team Building, Team Management, Event Management, Coaching, Training, Call Centers, Leadership Development, Organizational..., Customer Experience, Employee Training, Performance Management, Social Networking, B2B
Education
LSU Shreveport 2015 — 2016
Master of Business Administration (MBA), Business Administration and Management, Emphasis in HR Mgmt
Georgia Regents University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.15
Knology ManagerMcQueen Smith Self StorageSeptember 2014 - Present
J C Penney July 2014 - Present
Skills
Office Administration, Customer Service, Administrative..., Sales, Office Management, Microsoft Office, Outlook, Microsoft Excel, Administration, Customer Satisfaction, Microsoft Word, System Administration, Invoicing, Administrative..., Team Building, Management, Team Leadership, Leadership, Strategic Planning, Account Management
Education
Auburn University at Montgomery
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
GWH
The InterNess August 2006 - Present
CCC Information Services August 2013 - January 2014
Knology May 2008 - October 2008
Skills
Computer Network..., Cisco Technologies, Technical Support, CCENT, Chef, IT Consulting
Education
Southeast Technical Institute 2001 — 2003
Computer Systems Networking and Telecommunications
Ball State University 1975 — 1978
Computer Science
Unifi-Mobile December 2013 - Present
WOW! Internet, Cable & Phone March 2013 - Present
Knology November 2012 - March 2013
Midcontinent Communications September 2012 - December 2012
Wells Fargo November 2007 - July 2010
Esurance May 2004 - October 2007
Capital One (Formerly Household Bank) June 2003 - September 2003
Citi March 1997 - January 2001
Skills
Manufacturing, Marketing, Invoicing, Technical Support, Apple OS, Troubleshooting, VoIP, Sales Management, Retail Banking, DNS, Software Installation, Operating Systems, Training, TCP/IP, Windows, Routers, Linux, IP, Internet Troubleshooting, Sales, Customer Service, Mortgage Banking, Management, Collections, Quality Assurance, Insurance, Switches, Process Improvement, Technical Services, Property & Casualty..., Information Technology, Wireless, Data Entry
Education
National American University 1997 — 1999
Bachelor of Business Administration (BBA), Information Technology Project Management, 3.2
Stewart School 1996 — 1997
Cosmestologist, Cosmetology, Barber/Styling, and Nail Instructor
Horace Mann High School 1986 — 1990
Diploma, General Studies
Lowe's Companies, Inc. December 2014 - Present
Salem High School July 2014 - August 2014
Georgia Department of Natural Resources September 2012 - August 2014
United States Postal Service July 2005 - October 2012
KELLER WILLIAMS REALTY AUGUSTA PARTNERS December 2001 - June 2005
Knology December 2000 - December 2001
Atlanta Gas Light October 1981 - December 2000
Skills
Customer Service, Data Entry, Data Collection, Outlook, Microsoft Word, Microsoft Office, Process Scheduler, Leadership, Supervisory Skills
Education
University of Phoenix 2008 — 2010
Master of Education (MEd), Secondary Education and Teaching, 9-12 grades
Clayton State University 1991 — 1997
Bachelor of Business Administration (BBA), Business Administration and Management, General
Dekalb Community College 1987 — 1989
Associate of Science (A.S.), Business Administration and Management, General, 3.33
Stockbridge High 1976 — 1980
High School Diploma, Academic
ADP February 2015 - Present
ADP May 2014 - Present
Automatic Data Processing August 2010 - May 2014
ADP September 2009 - August 2010
ADP August 2007 - September 2009
Knology April 2004 - August 2007
Knology January 2003 - April 2004
Knology September 2002 - January 2003
Sitel November 1999 - August 2002
AT&T January 1997 - October 1999
Skills
Training, Process Improvement, Call Centers, Customer Service, Human Resources, Leadership, Payroll, Customer Satisfaction, Team Building, Management, ADP Payroll, Microsoft Office, Customer Retention, Performance Management, HRO, Business Analysis, Benefits Administration, Team Leadership, Recruiting, Program Management, Onboarding, Customer Experience, Employee Benefits, Employee Training, HRIS, PeopleSoft, Training Delivery, Project Management, Employee Relations, Kronos, Talent Management, Building Relationships, Talent Acquisition, Cross-functional Team..., Financial Reporting, Preaching, Bible Study, Discipleship, Youth Ministry, Ministering, Ministry Leadership
Education
Troy University 2003 — 2004
Masters of Business Administration (M.B.A.), Management Information Systems, General
Augusta State University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Management
Randstad Technologies US August 2014 - Present
ComNet Technical Solutions, Inc. August 2012 - July 2014
Time Warner Cable November 2011 - January 2012
Knology August 2009 - November 2011
Knology October 2007 - April 2009
The Home Depot January 2007 - December 2007
Georgia Regents University November 2004 - May 2006
Augusta State University November 2004 - May 2006
Sitel August 2000 - November 2001
Sitel August 2000 - November 2001
Skills
CompTIA A+, CCNA, Troubleshooting, Windows 7, Network Administration, Technical Support, Software Installation, Switches, Hardware, Routers, Cisco Technologies, Networking, Windows, Network Engineering, Active Directory, Databases, CompTIA, Help Desk Support, Testing, Call Centers, Windows Server, Windows Vista, Wireless, Linux, C++, BMC Remedy, HTML, JavaScript, Programming, SQL
Education
Augusta State University 2001 — 2006
Bachelor Of Science, Computer Science
Fort Valley State University 1999 — 2000
New Tec, Inc February 2012 - Present
Knology May 2010 - February 2012
Citi June 1999 - May 2010
Skills
Direct Sales, Negotiation, Sales Process, Selling, Marketing Strategy, Sales Presentations, Marketing, Customer Retention, New Business Development, Sales, Sales Operations, Customer Service, Strategic Planning, Process Improvement, Leadership
Education
Colorado Technical University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
T-Mobile September 2009 - Present
Knology June 2000 - July 2009
InterCall 1996 - June 2000
Skills
Telecommunications, Wireless, Mobile Devices, Customer Experience, Call Centers, 4G, LTE, Cellular Communications, Program Management, VoIP, CDMA, Customer Retention, Product Management, Cross-functional Team..., Integration, Mobile Technology, Project Management, IP, Management, Sales, Solution Selling, Leadership, Team Leadership, Customer Satisfaction
Education
Troy State University 1997 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
Clemson University 1988 — 1993
Bachelor's Degree, Business Administration and Management, General
QBE FIRST June 2012 - Present
Intelsat July 2011 - June 2012
Knology March 2009 - July 2011
Skills
Disaster Recovery, Visio, Data Center, Routing, Routers, WAN, BGP, CCNA, Cisco IOS, Cisco Nexus, Cisco Technologies, DHCP, DNS, IP, OSPF, Switches, TCP/IP, Troubleshooting
Education
DeVry Institute of Technology 2004 — 2008
Bachelor's Degree, Information Technology
Knology January 2012 - Present
Computer Logics September 2009 - Present
Kroc Center Augusta July 2011 - January 2012
Skills
Technical Support, Microsoft Office, Information Technology, Hardware, Customer Service, Networking, Computer Hardware, Troubleshooting
Education
Capella University 2011 — 2012
BSIT, Networking
Strayer University 2010 — 2011
Ashworth College May 2011 - Present
Ashworth University April 2008 - December 2011
Knology May 2006 - June 2007
AT&T April 2003 - March 2006
Skills
Supervisory Skills, Customer Satisfaction, Conflict Resolution, Project Coordination, Networking, Faculty Development, Performance Improvement, Team Building, Department..., Higher Education..., Telephone Skills, Customer Service, Event Planning, Coaching, Training, Team Leadership, Social Networking, Public Speaking, Leadership Development, Analysis, Social Media, Editing, Leadership, Social Media Marketing, Educational Assessment, Project Management, Educational Consulting, Educational Psychology, Educational Leadership, Human Resources, E-Learning, Research, Admissions, Higher Education
Education
Grand Canyon University 2011 — 2015
PhD, General Psychology - Cognition and Instruction
Upper Iowa University 2007 — 2009
MBA, Corporate Financial Management
Clemson University 1996 — 2000
BS, Biological Sciences
WOW! Internet, Cable & Phone July 2012 - Present
Knology November 2010 - July 2012
Freudenberg-NOK 1995 - 2005
Skills
Employee Relations, Performance Management, Employee Engagement, Talent Management, Onboarding, Employee Benefits, Benefits Administration, HRIS, Leadership Development, Labor Relations, Organizational..., Process Improvement, Training, Talent Acquisition, Succession Planning
Education
Faulkner University 1990 — 1994
Bachelor of Science (BS), Business Administration and Management, General
Georgia Professional Standards Commission November 2014 - Present
Georgia-Pacific LLC June 2014 - November 2014
Georgia Professional Standards Commission May 2010 - June 2014
American Express January 2009 - April 2010
InfoVision Consultants Inc (USA) & InfoVision Solutions India 2006 - 2010
Knology January 2008 - December 2008
Prequel Solutions April 2003 - November 2007
Softex India Ltd March 2002 - February 2003
Skills
Silverlight, WCF, ASP.NET, User Friendly, Microsoft SQL Server, XML, Internal Controls, Talent Acquisition, JavaScript, SQL, Software Development, Oracle, .NET, C#, IIS, Agile Methodologies, SOAP, CSS, SDLC
Education
Cochin University of Science and Technology
B-Tech, Information Technology
Middlesex University
Master's Degree, Business Information Technology
AT&T October 2013 - Present
Sears Holdings Corporation October 2012 - May 2013
Knology August 2010 - January 2012
Charter Communications December 2007 - August 2009
Skills
Telecommunications, Cable Television, Management, Customer Satisfaction, Computers, Internet Services, Technical Leadership, Networking, Windows 7, Windows Vista, Microsoft Windows 98, Microsoft Office, Windows 2000
Education
Colorado Technical University-Online 2015 — 2017
Network Management
Trenton High School 1988 — 1992
General Education
Trinity Management August 2013 - Present
WOW! Internet, Cable & Phone August 2012 - August 2013
Knology April 2010 - August 2012
Knology January 2009 - March 2010
Charter Financial Corporation June 2002 - December 2008
ITC Holding Company November 2000 - May 2002
Powertel, Inc. June 1997 - November 2000
The Ayco Company, LP June 1995 - June 1997
Skills
Leadership, Product Development, Marketing, Forecasting, Financial Analysis, Mergers & Acquisitions, Telecommunications, Process Improvement, Budgets, Accounting, Strategic Planning, Financial Reporting, Cross-functional Team..., Call Centers, Team Building, Start-ups, Strategic Financial..., Financial Planning, Finance, Management, Strategy, Vendor Management, Product Management, Analysis, Consulting, Wireless, Business Analysis, Business Strategy, Contract Negotiation, Competitive Analysis
Education
University of Georgia - Terry College of Business 1994 — 1995
MBA, Finance
Auburn University, College of Business 1989 — 1993
BS, Accounting
Bechtel Corporation April 2014 - Present
Bechtel Corporation April 2012 - March 2014
Bechtel March 2011 - May 2012
Bechtel January 2009 - March 2011
Bechtel June 2008 - January 2009
AirGate PCS October 2002 - June 2004
Sprint / Airgate PCS 2002 - 2004
AirGate PCS March 2001 - May 2002
AirGate PCS October 2000 - March 2001
Knology March 2000 - October 2000
Skills
Business Ethics, Professional Ethics, Compliance Management, Regulatory Compliance, Corporate Communications, Editing, Public Speaking, Training, Media Relations, Management, Technical Writing, Nonprofits, Strategic Planning, Recruiting, Presentation Development, Software Documentation, Grant Writing, Project Coordination, Construction, Project Management, Team Building, Project Planning
Education
Augusta State University 1994 — 1997
B.A., Major: Communications: Public Relations and Advertising; minor: Psychology
Presbyterian College 1991 — 1995
ESi Acquisition, Inc. October 2011 - Present
Thomson Plastics, Inc. April 2010 - October 2011
Medical College of Georgia December 2007 - April 2011
Insight Global May 2009 - July 2009
Knology December 2006 - December 2007
US Army March 2002 - September 2006
Skills
HTML, Django, Python, Active Directory, Troubleshooting, Operating Systems, Network Administration, Linux, MySQL, TCP/IP, DNS, Testing
Education
Anne Arundel Community College 1996 — 2002
Knology EngineerKNologyJune 1995 - December 2007
Education
Auburn University at Montgomery
Turner Broadcasting February 2012 - Present
Port3101.org December 2008 - December 2013
Turner Broadcasting April 2007 - February 2012
Turner Broadcasting April 2007 - May 2010
InterCall March 2001 - March 2007
Knology 1998 - 2000
Skills
Windows Server, Messaging, Mobile, Wireless, Architecture, Virtualization, VMware ESX, Systems Engineering, Mobile Devices, Networking, Blackberry Enterprise..., Microsoft Exchange, Cisco Technologies, VMware, Troubleshooting, Cloud Computing, Microsoft Technologies, Unified Communications, Enterprise Software, System Deployment, System Architecture, System Administration, Architectures, Blackberry, Data Center, Integration, Disaster Recovery, SaaS, Active Directory, VoIP, Operating Systems, Video Conferencing, Telecommunications, Enterprise Architecture, Servers, Hardware, Symantec Endpoint..., Infrastructure, Management
Education
University of West Georgia 2010 — 2014
Management Information Systems, Business
Auburn University 1998 — 1999
Sanford Health May 2014 - Present
Sanford Health July 2010 - April 2014
Sanford Health October 2008 - June 2010
Knology October 2007 - October 2008
PrairieWave Communications March 2005 - September 2007
Good Samaritan Society October 2001 - February 2005
Good Samaritan Society May 2000 - September 2001
Skills
Project Management, Competitive Analysis, Marketing Communications, Event Planning, Digital Strategy, Digital Marketing, Marketing, Advertising, Healthcare, Public Relations, Management, Newsletters, Strategic Planning, Budgets, Training, Sales, Editing, Program Management, Social Media Marketing, Marketing Strategy, Leadership, Strategy, Social Media, Email Marketing, Customer Service, Online Advertising
Education
Augustana University (SD) 1996 — 2000
Bachelor of Arts (B.A.), Business Administration
Confidential July 2014 - Present
E-Z-GO November 2013 - July 2014
E-Z-GO October 2012 - October 2013
E-Z-GO March 2010 - September 2012
E-Z-GO March 2010 - September 2012
E-Z-GO March 2006 - February 2010
GRAHAMFIELD HEALTH PRODUCTS May 2005 - March 2006
Graham Field Health Products July 2004 - April 2005
Knology October 2003 - March 2004
WWTS January 2000 - January 2003
Skills
Customer Service &..., Purchasing, Pricing, Shipping, Automobile, Account Management, New Business Development, Finance, Marketing Strategy, Forecasting, Accounts Receivable, Process Improvement, Cross-functional Team..., Strategic Planning, Customer Service, Inventory Management
Education
Columbia Southern University 2014 — 2015
Master of Business Administration (M.B.A.), Masters of Business Admin/ Finance, 3.92
Columbia Southern University 2011 — 2013
Bachelor of Science (BS), Business Administration/Marketing
Columbia Southern University 2009 — 2011
Associate’s Degree, Associate of Applied Science in Business
Knology Call Center ManagerInterCall1996 - 2000
Education
Troy University 1997 — 1999
MBA, Business Admin
Clemson University 1988 — 1993
Baron HR Customer Service CoachT-MobileAugust 2010 - September 2011
Knology May 2002 - July 2010
Skills
Sales, Call Centers, Wireless, Telecommunications, Customer Retention, Salesforce.com, Team Leadership, Training, Team Building, Coaching, Employee Relations, Recruiting
Education
Augusta State University 1993 — 1995
Suddenlink Communications September 2014 - Present
Sonifi Solutions September 2011 - September 2014
Knology December 2006 - September 2011
Total Card, Inc. June 2005 - December 2006
Helzberg Diamonds September 2004 - June 2005
Midcontinent Communications November 2001 - September 2004
Skills
Project Management, Call Center, Recruiting, Coaching, VoIP, Management, Call Center Development, Customer Satisfaction, Team Building, Salesforce.com, Customer Retention, Process Improvement, Customer Experience, Employee Relations, Operations Management, Sales, Team Leadership, Call Centers, Telecommunications, Change Management, Customer Service, Sales Management, Microsoft Office, Account Management, Vendor Management, Microsoft Excel, Training, Strategic Planning, Troubleshooting, Technical Support, Contract Negotiation, Software Documentation, Forecasting, Outlook, CRM, Leadership, Sales Operations, Sales Process, System Administration, Direct Sales, Cross-functional Team..., Performance Management
Education
Augustana University (SD) 1982 — 1987
BA, Sociology/Psychology
CoachComm August 2012 - Present
CoachComm September 2008 - August 2012
CoachComm, LLC October 2003 - September 2008
CoachComm, LLC January 2000 - October 2003
Knology January 1998 - December 1999
Skills
Strategic Planning, Operations Management, Team Building, Project Management, Team Leadership, Microsoft Office, Customer Service, Wireless, Competitive Analysis, Forecasting, Management, Product Management
Education
Auburn University 1992 — 1997
BS, Management Information Systems
Valley High
UPS Supply Chain Solutions July 2013 - Present
UPS July 2011 - July 2013
UPS December 2010 - July 2011
UPS August 2007 - December 2010
UPS November 2005 - August 2007
Knology June 2004 - November 2005
Orion Mortgage & Financial Services March 2003 - June 2004
Skills
Freight, LTL, Transportation, Air Freight, Logistics, Management, Supply Chain, Negotiation, Sales, Pricing
Education
Colorado Technical University
M.B.A, Project Management/IT
National American University
B.S, Business Administration/Finance
Knology Internet AdvertisingMorris CommunicationsJune 2003 - December 2007
Education
Augusta State University 1983 — 1988
BA, History
SDN Communications June 2015 - Present
Focotos Photography January 2015 - Present
SEI LLC May 2013 - May 2015
Your Best Expressions June 2009 - January 2015
ADP March 2013 - April 2013
Minnesota Judicial Branch October 2012 - February 2013
Good Samaritan Society March 2008 - October 2012
Knology June 2005 - March 2008
Skills
Troubleshooting, Network Administration, Active Directory, Customer Service, Networking, Cisco Technologies, Servers, Technical Support, Switches, Windows XP, Windows Server, VPN, Microsoft Office, Social Media, Operating Systems, Firewalls, Hardware, Routers, LAN-WAN, Windows, Microsoft Exchange, DNS, Photoshop, Security, Computer Hardware, Printers, Problem Solving, System Administration, Microsoft Excel, Microsoft Word, WAN, Data Center, Laptops, DHCP, Customer Relations, Cisco, Web Design, Graphic Design, TCP/IP, Alcatel, Network Engineering, IT Management, Windows 7, Wireless Networking, Cisco Firewall Security, BGP, OSPF, MPLS VPN
Education
Colorado Technical University 2006 — 2010
Bachelors of Science, Information Technology
Colorado Technical University 2006 — 2010
Associates, Information Technology
Omaha School of Massage Therapy 2001 — 2002
diploma, Massage Therapy
Washington High School 1995 — 1999
Diploma, High School
WOW! Internet, Cable & Phone April 2015 - Present
WOW! Internet, Cable & Phone August 2013 - April 2015
InterCall August 2009 - July 2013
Knology November 2001 - August 2009
Knology November 2003 - August 2007
Intercall (Inview) March 2001 - November 2003
Skills
VoIP, Computer Network..., Broadband, Telephony, Wireless, Switches, Call Center, Network Design, Cisco Technologies, Microsoft Exchange, Ethernet, Troubleshooting, Technical Support, Unix, T1, Call Centers, Cloud Computing, Networking, Servers
Education
Southern Union State Community College 1997 — 2005
A.S., Academics
Colorado Technical University-Online
Pioneer Memorial Hospital & Health Services February 2009 - Present
Sunrise Manor Avera Health November 2008 - January 2009
Knology November 2003 - July 2008
Skills
Customer Service, Microsoft Office, Customer Relations, Billing, Excel, Advertising, Budgeting, Team Building, Blogging, Web Design, Graphic Design, Documentation, Databases, Editing, English, Event Planning, Employee Relations, Education, Fundraising, Healthcare, Hospitality, Hosting, Illustrator, Insurance, Internet, Inventory Management, Team Leadership, Life, Layout, Online Marketing, Social Media, Non-profits, Newsletters, Outlook, Organizing, PowerPoint, Photography, Retail, Teamwork, User Experience, Video, Vendor Management, Word, Writing, Windows, YouTube, Yahoo, Youth Work
Education
Technical School 1993 — 1995
Computer Science
Dakota State University 1992 — 1993
Bachelor of Fine Arts (B.F.A.)
Sanders & Associates, LLC January 2012 - Present
Edwards, Sanders, & Assoc., LLC November 2005 - December 2011
Deltacom September 2003 - November 2005
Knology February 2000 - September 2003
Skills
Accounting, Analysis, Financial Analysis, Financial Reporting, Mergers & Acquisitions, Budgets, Forecasting, Internal Controls, Strategic Financial..., Financial Modeling, Finance, Financial Planning
Education
Auburn University 1994 — 1995
Masters of Accountancy, Taxation Concentration
Auburn University 1989 — 1994
Bachelor of Science, Accounting
Knology January 2011 - Present
The World Company 2005 - Present
Sunflower Broadband November 2005 - December 2010
Lodgian Inc. 1998 - 2003
Education
Emporia State University
Business Administration
Rushmore Plaza Civic Center January 2013 - Present
Knology February 2008 - October 2012
Knology September 2007 - February 2008
PrairieWave Communications August 2005 - September 2007
Skills
Contract Management, Process Improvement, Sales, Training, Project Management, Management, Software Documentation, Employee Relations, Budget, Customer Service, Marketing, Marketing Communications, Strategic Planning, Advertising, Microsoft Office, Project Planning, Accounting, Budgets
Education
Black Hills State University
Bachelor of Science (B.S.), Accounting
GreenSky Credit March 2014 - Present
Avon September 2013 - Present
Convergys April 2013 - March 2014
Community Loans of America October 2012 - April 2013
The Daniel Group September 2011 - October 2012
Axiom Staffing Group January 2011 - May 2011
Axiom Staffing Group 2010 - 2011
CompuCredit November 2005 - April 2010
Sitel August 2003 - August 2005
Knology January 2002 - February 2003
Skills
Process Improvement, Call Center, Access, Vendor Management, Software Documentation, Management, Call Centers, Teamwork, Business Intelligence, Security, Human Resources, Disaster Recovery, Analytics, Troubleshooting, Microsoft Excel, Business Objects, Accounting, Windows, Databases, Customer Satisfaction, PowerPoint, Team Leadership, Quality Assurance, Operations Management, Customer Service, Program Management, CRM, Leadership, SQL, Requirements Analysis, Outlook, Crystal Reports, Analysis, Training, Microsoft Word, System Administration, Networking, Project Management, Coaching, SharePoint, Change Management, Business Process..., Microsoft SQL Server, Business Analysis, SDLC, Integration, Strategy, Requirements Gathering, Time Management, Risk Management
Education
Georgia Perimeter College 2008 — 2009
Computer Science
Westwood College - Denver North 2005 — 2006
Computer Network Engineering
College of Charleston 1986 — 1990
Business Administration w/ concentration in international marketing
First Baptist Church School 1982 — 1986
College Prep
TallGrass Public Relations July 2011 - Present
Legacy Real Estate June 2010 - February 2013
Enertech Mfg, LLC October 2009 - September 2010
Legacy Real Estate, Inc. April 2009 - October 2009
Knology July 2006 - February 2009
Manpower February 2005 - July 2006
Skills
Recruitment/Retention, Public Relations, Office Administration, Social Media Marketing, Social Media, Real Estate, EEO, Safety, Job Descriptions, Payroll, Proposal Writing, Editing, Sales Support, Salesforce.com, Lead Management, Marketing Communications, Administrative Support, Benefits Administration, FMLA, Research, Press Releases, Scheduling, Candidate Screening, Website Administration, HRIS, Cision, Customer Service, Administrative..., Sales Operations, Screening Resumes, Social Networking, Blogging, Facebook, Newsletters, Advertising, Event Planning, Copywriting, Interviews, Media Relations, Recruiting, Marketing, Human Resources, Employee Training, Employee Benefits, Temporary Placement, Training, Leadership, Internal Communications, Strategic Planning, Leadership Development
Education
Augustana College (SD) 2001 — 2005
Bachelor's degree, Business Administration, Management and Operations
Augustana University (SD) 2001 — 2005
BA, Business Administration
HealthCare Operations Solutions 2009 - Present
Seton Family of Hospitals 2005 - Present
Acoustic Systems 2003 - 2005
Grande Communications Networks LLC 2001 - 2002
Knology 1998 - 2001
Woodford Plywood 1997 - 1998
Wickes Lumber Co. 1983 - 1996
Skills
Crystal Reports, Alliance for Decision..., Budget Advisor, JDE One World, Seton Family of..., SQL Server Management..., PeopleSoft, Microsoft Office
Education
Augusta State University 2004 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General
LeTourneau University 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Knology July 2010 - Present
Knology 2008 - July 2010
Knology Communications 2008 - July 2010
Gateway June 2005 - March 2008
Mitel 2008 - 2008
Mitel 2008 - 2008
Skills
Call Center, Direct Sales, Sales, Solution Selling, Customer Experience, Sales Process, Sales Management, Customer Satisfaction, Customer Service, Team Leadership, Selling, Account Management, Sales Operations, Team Building, Salesforce.com, Process Improvement, VoIP, Cross-functional Team..., New Business Development, Managed Services, Customer Retention, Data Center, Strategic Planning, Vendor Management, Training, Management, Telecommunications, Operations Management, Wireless, Call Centers, Cold Calling, B2B, Product Marketing, Sales Presentations, Channel Partners, Key Account Management, Business Development, Product Management
Education
Augustana University (SD) 1984 — 1988
BA, Business
Washington high school
Knology January 2012 - Present
WestPoint Home 2000 - 2011
Skills
Cisco Technologies, Active Directory, Networking, SQL, Windows, Process Improvement, Windows Server, Product Development, Visio, Business Analysis, Software Documentation, Troubleshooting
Education
Troy University Phenix City 1987 — 1989
Master's degree, Human Resources Management/Personnel Administration, General
Auburn University 1983 — 1987
Bachelor's degree, Industrial Operations Management
Nature's Gifts International June 2009 - Present
Knology May 2007 - February 2009
Education
Fairmont State University 1982 — 1986
BS
Synovus Bank November 2011 - Present
Knology May 2010 - December 2011
Synovus September 2007 - May 2010
TSYS September 2004 - September 2007
J. Smith Lanier & Co. February 2004 - September 2004
InterCall June 1998 - February 2004
Skills
Finance, Risk Management, Banking, Process Improvement, Management, Business Analysis, Loans, Analysis, Financial Analysis, Credit Cards, Credit, Vendor Management, Leadership, Customer Service, Team Building
Education
Auburn University
BA in Business Admin, Finance
Best Buy May 2015 - Present
Best Buy April 2014 - Present
Best Buy November 2012 - April 2014
MarketSource October 2009 - December 2012
MarketSource, Inc / Hewlett Packard US Retail October 2009 - December 2012
Circuit City October 2007 - November 2008
Knology December 2006 - July 2007
Sitel June 2004 - December 2006
Skills
Computer Hardware, Sales, Customer Service, Troubleshooting, HP, Management, Technical Support, Windows, Training, Team Leadership, Customer Satisfaction, Hardware, Salesforce.com, Customer Experience, Team Building, Account Management
Education
Augusta Technical College 2008 — 2011
Augusta Technical College 2008 — 2011
Networking
Burke County 1994 — 1999
Augusta Technical CollegeAugusta GA
Networking Specialist Diploma
Knology May 1993 - Present
Education
Athens State University 1990 — 1991
B.S., Computer Information Systems
UofA 1982 — 1986
B.S., Business
Casa Systems October 2011 - Present
Knology September 2009 - September 2011
Ubee Interactive March 2008 - October 2009
ARRIS June 2006 - December 2008
Comcast 1998 - 2006
Skills
CCNA, CCNP; DOCSIS,..., Network Administration, Network Design &...
Education
Central Texas College 1993 — 1996
Bachelor of Science, Management
American InterContinental University
Bachelor of Science, Computer Science
InterCall January 2013 - Present
Knology June 2006 - January 2013
Knology, Inc. 1999 - June 2006
Burger King Corporation 1986 - 1998
Skills
Compliance, Documentation, Problem Solving, Telecommunications, Strategic Planning, Performance Management, Business Intelligence, Business Analysis, Training, Data Analysis, Microsoft Excel, Security Compliance, Financial Software..., Cross-functional Team..., Project Coordination, Financial Analysis
Education
Florida International University
B.A., Finance
Lee Enterprises September 2013 - Present
Knology June 2009 - July 2011
Dex Media October 2003 - July 2008
McLeodUSA October 2000 - September 2003
Conseco Finance Service Corp October 1997 - September 2000
Skills
Telecommunications
Education
Black Hills State University 1985 — 1989
Edward Jones August 2013 - Present
Knology August 2010 - Present
Vocalocity April 2012 - August 2013
Vocalocity April 2012 - August 2013
Sunflower Broadband September 2002 - August 2010
Skills
Telecommunications, Call Centers, Troubleshooting, Broadband, Customer Service, Customer Satisfaction, Call Center, Telephony, VoIP, Account Management, Sales, Technical Support, Process Improvement, Team Leadership, Computer Network..., IP, Routers, WAN, Training, Management
Education
Baker University 2010 — 2011
Business Administration, Business
Johnson County Community College
Knology September 2001 - Present
Knology September 2001 - Present
Skills
InDesign, Product Marketing, Marketing Communications, Advertising, Adobe Creative Suite
Education
Black Hills State University
Bachelor's Degree, Marketing/Marketing Management, General, Double Bachelors
United States Department of Defense February 2015 - Present
Sports Medicine Associates of Augusta February 2011 - February 2015
Foot and Ankle Center of Augusta August 2008 - February 2011
Knology May 2005 - August 2008
Skills
Microsoft Office, Microsoft Excel, Medical Terminology, PowerPoint
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician
Savannah River College 2007 — 2008
Assosciates of Science, Medical Billing/Coding Specialist
Butler High School 2002 — 2004
Diploma, High School Diploma
Jackson Healthcare January 2013 - Present
Knology 2007 - 2010
Carekeeper 2005 - 2007
LT SOlutions 2001 - 2002
Skills
.NET, VB.NET, Microsoft SQL Server, ASP.NET, XML, Databases, SQL, IIS, C#, Crystal Reports, HTML, Windows Server, JavaScript, Visual Studio, SharePoint, Active Directory, MySQL, Windows, Troubleshooting, Oracle, Software Development, SSRS, Entity Framework, WCF, WPF, Prism, MVVM, Subversion, Moq, Scrum, Agile Methodologies, ASP.NET MVC, jQuery, Hudson, Telerik Kendo UI, Salesforce.com..., Apex Programming
Education
Birla Institute of Technology and Science
Bachelor's degree, Electrical and Electronics Engineering
WOW! Internet, Cable & Phone September 2013 - Present
Knology January 1990 - Present
Skills
VoIP, Call Centers, Wireless, Troubleshooting, IP, Fiber Optics, Computer Network..., Cabling, Team Building, Budgets, Network Design, Ethernet, Leadership, Management
Education
Southern Union State Community College 1972 — 1973
Auburn University 1971 — 1973
Ipswitch, Inc. May 2014 - Present
Knology November 2009 - April 2014
Sitel September 2006 - November 2008
Skills
Troubleshooting, Technical Support, Sales, Customer Satisfaction, Customer Service, Microsoft Office, Telecommunications, Sales Management, Team Leadership, SQL, Management
Education
Augusta Technical College 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications
Knology February 2010 - Present
Material Handling Products Group January 1983 - September 1998
Skills
Direct Sales
Education
Alfred State College - SUNY College of Technology 1974 — 1975
Iroquois Central 1969 — 1974
A-com Protection Services August 2014 - Present
Wide Open West March 2013 - July 2014
Knology April 2011 - March 2013
Wells Fargo August 2010 - April 2011
Wells Fargo August 2009 - August 2010
Skills
Microsoft Excel, Analytics, Operational Process..., Process Improvement, Project Design, System Testing, IT Project..., IT Operations, Operational Risk..., Credit Risk, Customer Retention, Risk Management, Troubleshooting, Analysis, Vendor Management
Education
Auburn University 2012 — 2016
Master’s Degree, Business Administration and Management, General
Columbus State University 2006 — 2009
Bachelor's degree, Finance, General, 3.52
Wyndham Vacation Ownership February 2013 - December 2013
Knology November 2011 - February 2013
Comcast January 2011 - November 2011
Skills
Office Administration, Administrative..., Sales, Learn New Software..., Social Skills, Human Resources, Time Management, Telephone Skills, Invoicing, Office Management, Outlook, Travel Arrangements, Social Networking, Administrative Work, Spreadsheets, Payroll, Training, Hotels, Customer Experience, Employee Relations, QuickBooks, Accounts Receivable, Employee Training, Telecommunications, PowerPoint, Microsoft Word, Fax, Accounts Payable, Microsoft Excel, Marketing, Microsoft Office 2007, Employee Benefits
Education
University of Tennessee-Knoxville 2008 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Carson-Newman College 2007 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fiserv April 2015 - Present
MetaBank May 2013 - April 2015
Knology July 2009 - May 2013
Oxbow Solutions January 2004 - July 2009
Skills
Troubleshooting, Technical Support, Windows Server, Active Directory, Operating Systems, Network Administration, Software Installation, Computer Hardware, Hardware, Cable Modems, Wireless Networking, Networking, VPN, Windows 7, Microsoft SQL Server, IIS, Database Administration, XP, DNS, DHCP, Programming
Education
Bellevue University 2015 — 2016
Bachelor's Degree, System and Network Administration
Southeast Technical Institute 2011 — 2013
Associate of Arts and Sciences (AAS), Network Administration/Administrator
Southeast Technical Institute 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Network Administration
Woodward Acadamy 2011 - Present
Boberg Contracting, Inc. September 2009 - May 2011
Russell County School District August 2007 - December 2008
Talbot County School System July 2005 - July 2007
Aflac July 2001 - February 2002
Knology March 2000 - September 2000
Muscogee County School District February 1999 - January 2000
PC's 'N More November 1995 - January 1998
Mostly Software February 1990 - August 1992
Skills
Computers, Microsoft Office, Computer Hardware, small computer networks, Drama, Teaching, Mathematics, Customer Service, Educational Leadership, Tutoring, Social Media, Public Speaking, Public Relations
Education
Southeastern college of the Assemblies of God 1991 — 1995
Bachelor of Arts (B.A.), Pastoral Studies/Counseling
Columbus State University 1986 — 1991
Bachelor's degree, Middle School Education
Knology Sales Consultant and Assistant Regional MangerCellular ExpressJune 2005 - July 2012
Skills
Sales, Management
Education
Athens State University 2012 — 2014
Bachelor's degree, Accounting
John C Calhoun State Community College 2010 — 2012
Associate's degree, Accounting
Alabama Department of Public Health 2003 - Present
Knology 1998 - 2003
Education
Auburn University at Montgomery 1996 — 2000
Bachelor of Arts (B.A.), Mass Communication/Media Studies