Lafontaine Automotive Group
Industry: Company
DescriptionFounded: 1980 Subsidiaries: Lafontaine Motors, Inc.,
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Lafontaine Automotive Group Employees
Lafontaine Automotive Group February 2015 - Present
Skills
Automotive, Customer Service, Customer Satisfaction, Sales, Vehicles, Sales Management, Customer Retention, Team Building, Negotiation, Automobile, Automotive Aftermarket, Sales Operations, Profit, Inventory Management, Strategic Planning, New Business Development
Education
Wayne State University 2011 — 2014
Bio Science
University of Michigan 2009 — 2011
Biochemistry and Molecular Biology
Oakland Community College 2005 — 2009
Associates in general Science
Lafontaine Automotive Group October 2009 - Present
Schoolpictures.com September 2009 - August 2011
cox automart autotrader 2008 - 2009
PetSmart 2000 - 2005
Skills
Customer Retention, Business Development, Customer Service, Phone Etiquette, Internet Leads, Recalls, Microsoft Excel, Outlook, Reynolds & Reynolds, ShoreTel, Microsoft Word, Automobile, Reynolds, Online Marketing, Sales, Account Management, Advertising, Automotive, Customer Satisfaction, Customer Support, Profit, New Business Development, Team Building, Vehicles
Education
Oakland Community College 2010 — 2012
Associate's degree, Business Administration
Churchill High School 1998 — 2002
The Oakland Post August 2014 - Present
Fox Automotive August 2014 - Present
Healthy Indoor Living flood and fire damage repair July 2012 - Present
Lafontaine Automotive Group June 2013 - August 2014
STAGING OPTICS September 2012 - April 2014
Huron valley pools and fitness April 2012 - October 2013
Taco Bell August 2010 - October 2012
Skills
Biology, Leadership, Laboratory Skills, Qualitative Research, Microsoft Office
Education
Oakland University 2014 — 2016
Biology, General
Oakland Community College 2012 — 2014
Associate of Science (A.S.), Biology, General
Lafontaine Automotive Group
Skills
Automobile, Automotive, Management, Team Building, Strategic Planning, Sales Operations, Sales Management, Profit, New Business Development, Marketing Strategy, Marketing, Inventory Management, Dealers, B2B, Automotive Aftermarket
Education
Eastern Michigan University 1993 — 1998
Bachelor of Science (B.S.), Psychology & American History
Monroe County Community College 1991 — 1993
Associate of Science (A.S.), Psychology
Lafontaine Automotive Group February 2012 - Present
The Mannik & Smith Group, Inc. February 2011 - February 2012
Zeimet Wozniak June 2001 - February 2011
Skills
Automotive, Automobile, Vehicles, Customer Satisfaction, Customer Retention, Sales Management, Sales Process, Sales, Marketing Strategy, New Business Development, Customer Service, Dealers
Education
Lawrence Technological University 1997 — 2001
Master's degree, Civil Engineering
GM Financial June 2014 - Present
Dealer Performance Solutions September 2012 - Present
Diamond Media Group March 2013 - June 2014
Lafontaine Automotive Group February 2010 - October 2012
Lasco Ford February 2008 - January 2010
Skills
Automobile, Automotive, Customer Satisfaction, Customer Retention, Vehicles, Microsoft Excel, Negotiation, Customer Service, Accounting, Finance, Inventory Management, Sales, Budgets, Outlook, Sales Process, Microsoft Word, Strategic Planning, Profit, PowerPoint, Microsoft Office, Business Planning
Education
Mercyhurst College 2003 — 2005
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Niagara University 2001 — 2003
Ann Arbor Automotive August 2015 - Present
Heidebreicht Chevrolet May 2013 - August 2015
Brighton harley January 2013 - June 2013
Lafontaine Automotive Group May 2009 - January 2013
LAFONTAINE MOTORS, INC May 2007 - January 2012
The Suburban Collection May 2007 - November 2009
Skills
Sales, Management, B2B, Sales Management, New Business Development, Account Management, Sales Operations, Customer Satisfaction, Negotiation, Sales Process, Customer Retention, Purchasing, Team Building, Automotive, Vehicles, Marketing Strategy, Selling, Coaching, Profit, Automotive Aftermarket, Direct Sales, Inventory Management, Dealer Management, Automobile, Customer Service
Education
Northwood University 2003 — 2007
BA, Business
TECHNICAL SKILLS
BACHELOR OF ARTS (BA), BUSINESS
southlyon
Lafontaine Automotive Group September 2012 - Present
Turner Enterprises Inc July 2011 - Present
Turner Enterprises, Inc. July 2011 - August 2012
Lafontaine Automotive Group 2012 - 2012
UPS July 2007 - October 2011
United Parcel Services July 2007 - October 2011
Ford Motor Company June 2004 - December 2006
Ford Motor Company June 2002 - December 2006
Skills
Training & Development, Interviewing, Manufacturing, Team Building, Team Management, Team Leadership, Sales Process, Time Management, Account Management, Automotive, Interviews, Leadership, Management, Marketing, Marketing Strategy, Recruiting, Sales, Sales Management, Strategic Planning, Sales Operations, Employee Training
Education
Eastern Michigan University 2009 — 2011
Bachelor's degree, Communication, Business
Eastern Michigan University 2009 — 2011
Bachelor of Science (BS), Communications
Washtenaw Community College 2007 — 2009
Associate's degree, Business Administration, Management and Operations
Patsy Lou Automotive Group May 2012 - Present
Rohatynski Harlow Public Relations December 2014 - January 2015
Cleveland Auto Show March 2014 - March 2014
Lafontaine Automotive Group May 2013 - August 2013
Skills
Time Management, Leadership, Sales, Microsoft Office, Microsoft Excel, Teamwork, Creativity Skills, Confident, Engergetic, Flexible, Loyal, Management, Event Planning, Customer Service, Customer Satisfaction, PowerPoint, Microsoft Word, Social Media, Social Networking, Public Speaking
Education
Northwood University 2012 — 2016
Master of Business Administration (MBA), Automotive Marketing and Management, Senior
Brighton High School 2008 — 2012
Staples Advantage April 2015 - Present
Staples Advantage July 2012 - April 2015
Lafontaine Automotive Group September 2011 - June 2012
Rent-A-Center September 2009 - August 2011
BIM February 2006 - August 2009
Skills
Sales, Sales Process, Leadership, Customer Retention, Marketing, B2B, Management, Negotiation, New Business Development, Account Management, Social Networking, Automotive, Coaching, Team Building, Customer Service, Sales Management, Customer Satisfaction, Training, Marketing Strategy, Sales Operations, Business Development, Strategy, Salesforce.com
Education
Oakland Community College 2014 — 2017
Associate in Business Administration
Caster Concepts May 2015 - August 2015
Dimplex Thermal Solutions January 2015 - May 2015
Dow Recreation And Wellness Center January 2013 - November 2014
Lafontaine Automotive Group May 2013 - August 2013
Excelda Manufacturing Company June 2012 - August 2012
Skills
Strategic Planning, Customer Service, Microsoft Office, Budgets, Microsoft Excel, Public Speaking, PowerPoint, Marketing Strategy, Microsoft Word, Team Building, Time Management, Manufacturing, Sales, Leadership
Education
Albion College 2012 — 2016
Bachelor’s Degree, Business, Management
High School
AUDI AG May 2008 - Present
Lafontaine Automotive Group June 2007 - March 2008
Bill Fox Chevrolet March 2001 - May 2007
Skills
Automobile, Parts, Vehicles, Customer Satisfaction, Automotive, Outlook, English, Windows, Customer Service, Automotive Aftermarket, Microsoft Excel, Automotive Repair, Teamwork, Sales, Continuous Improvement, Dealers, Process Improvement, Retail, Team Building, Warranty
Education
Oakland Community College 1999 — 2001
Liberal Arts and Sciences, General Studies and Humanities
Clarkston High School 1996 — 1999
High School diploma
Lafontaine Automotive Group June 2011 - Present
Gardner White Furniture January 2010 - May 2011
Quicken Loans November 2006 - March 2008
Skills
Sales, Customer Service, Credit Analysis, Retail Banking, Planograms, Call Centers, Automotive, Retail Sales, Furniture, Financial Analysis, Finance
Education
Oakland Community College 1998 — 2006
Oak Park High School 1996 — 2000
Lafontaine Automotive Group January 2014 - Present
Lafontaine Automotive Group April 2013 - Present
Lafontaine Automotive Group October 2012 - Present
ARAMARK June 2012 - August 2012
Skills
Typing, Editing, Social Media, Social Networking, Communication, Sales, Community Outreach, Event Planning, Microsoft Office, Time Management
Education
Grand Valley State University 2009 — 2012
Bachelor's degree, Writing, General
Central Michigan University 2007 — 2009
Bachelor of Arts (BA), Writing, English
Lafontaine Automotive Group March 2013 - Present
FedEx April 1999 - May 2012
Skills
Inventory Management, Customer Satisfaction, Purchasing, Team Building, Forecasting, Customer Retention, Process Improvement, Transportation, Shipping, Sales, Profit, Negotiation
Education
Le Cordon Bleu College of Culinary Arts-St Peters 2010 — 2011
Culinary Arts/Chef Training
Jackson County Parma Western 1986 — 1991
Chevrolet Buick GMC June 2014 - Present
CR Chrysler Dodge Jeep Ram November 2012 - June 2014
Lafontaine Automotive Group September 2010 - November 2012
MotorQuest March 2007 - August 2010
Rose City Motors January 2005 - March 2007
United States Marine Corps November 1998 - November 2006
Ohara Chrysler February 2004 - 2005
Skills
Operational Planning, Military Logistics, Vehicles, Security Clearance, Training, Automotive, Automobile, Managerial Finance, Team Building, Customer Satisfaction, Sales, Finance, Automotive Aftermarket, Profit, Customer Retention, Dealers, Reynolds, Dealer Management, Parts, Warranty, Credit, Gross Profit, Automotive Repair
Education
Jackson Community College
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration
Madison High School
Quicken Loans March 2015 - Present
Lafontaine Automotive Group August 2014 - March 2015
Trenton Forging Company July 2013 - August 2014
Skills
Operations Management, Strategic Leadership, Quality Auditing, Cost Control, Mathematics, Statistics, Statistical Data..., Gauging, Inspection, Process Control, Process Improvement, Close Attention to..., Gage R, Quality Assurance, Automotive, Six Sigma, Lean Manufacturing, Quality Management, Sales, Customer Retention, Customer Service
Education
Henry Ford Community College 2006 — 2008
Mathematics and Statistics, A
Lafontaine Automotive Group August 2011 - Present
BioMed compound pharmacy December 2012 - July 2015
Hungry Howie's Pizza September 2009 - August 2011
Skills
Management, Food Service, Leadership, Inventory Management, Food, Customer Satisfaction, Budgets, Time Management, Customer Service, Research, Nutrition, Purchasing, Retail
Education
Oakland Community College
eLEAD January 2013 - Present
Lafontaine Automotive Group 2005 - 2012
Skills
Sales Management, Sales Process, Automotive, Customer Retention, Account Management, CRM, Customer Satisfaction, Sales, Leadership, Profit, Business Development, Automobile, Business Planning, Marketing, Selling, B2B, Vehicles, Cold Calling, New Business Development, Automotive Aftermarket, Sales Operations, Pricing, Dealers, Dealer Management, Marketing Strategy, Retail, Direct Sales, Inventory Management, Negotiation, Team Building, Parts, Online Marketing, E-commerce, Reynolds, Market Planning, Warranty, SEM, Purchasing, Selling Skills, Sales Presentations, Online Advertising, Lead Generation, Advertising, Competitive Analysis, Lead Management, Digital Marketing, SEO, Email Marketing, PPC, Social Media Marketing
Education
Northwood University 1991 — 1996
Bachelor of Business Administration (BBA)
Brighton High School
Lafontaine Automotive Group July 2014 - Present
Kia Motors America 2010 - August 2014
Graff Chevrolet 2006 - 2010
Courtesy Ford 2000 - 2006
Skills
Automobile, Warranty, Automotive Aftermarket, Parts, Vehicles, Customer Satisfaction, Automotive, Dealers, Customer Retention, Automotive Repair, Dealer Management, Automotive Electronics, Reynolds, ASE Certified, Profit, Powertrain, Automotive Parts, Tires, Fleet Management, Brake, Vehicle Maintenance, Dealer Operations, B2B, Fleet
Education
Central Michigan University
Lafontaine Automotive Group May 2014 - Present
Dwyer and Sons Volvo-Subaru May 2013 - April 2014
PNC October 2012 - April 2013
Skills
Automotive, Customer Service, Sales, Customer Satisfaction, Sales Management, Negotiation, Vehicles, Team Building, New Business Development
Education
Kalamazoo College 2006 — 2010
Bachelor's degree, Sociology and Anthropology
Lancaster University 2008 — 2009
Bachelor's Degree, Sociology
NOIC-Northern Ohio Investment Co April 2013 - Present
Lafontaine Automotive Group July 2012 - April 2013
Lowe's Companies, Inc. April 2006 - July 2012
Sonic Automotive August 2003 - July 2005
Waste Management July 2003 - August 2003
PRC Corporation September 2001 - December 2002
The Walt Disney Company April 2001 - August 2001
The Home Depot October 2000 - April 2001
C.A. La Electrcidad de Caracas SAICA, SACA April 1994 - December 1998
Skills
Talent Management, Employee Relations, FMLA, Training, Payroll, Recruiting, Temporary Placement, Sales, Benefits administration, Staffing, Unemployment, Management, Organizational..., Customer Service, Performance Management, Benefits Administration, Employee Benefits, Human Resources, Team Building, Leadership
Education
Florida Metropolitan University 2001 — 2003
Master of Business Administration (M.B.A.), Human Resources Management, Cum Laude
Universidad Católica Andrés Bello 1995 — 1999
Master of Business Administration (M.B.A.), Organizational Development
Universidad Católica Andrés Bello 1995 — 1999
Master of Business Administration (M.B.A.), Organizational Development
UNEFA - Universidad Nacional Experimental de La Fuerza Armada 1992 — 1993
Master of Business Administration (MBA), Human resources Management
Universidad Católica Andrés Bello 1986 — 1991
Bachelor of Arts (B.A.), Industrial Relations
Lafontaine Automotive Group June 2015 - Present
Lafontaine Automotive Group November 2014 - Present
Victory Automotive Group September 2010 - November 2014
Michael J. Penn CPA April 2009 - December 2009
Dearborn Jewelers of Plymouth October 2005 - April 2008
Skills
Accounts Payable, Account Reconciliation, Accounting, Accounts Receivable, Journal Entries, Accruals, QuickBooks, Financial Reporting, Financial Accounting, Bank Reconciliation, Fixed Assets, Financial Statements, Auditing, GAAP, Customer Service, Automotive, Customer Satisfaction, Team Building, Sales, Invoicing, Vehicles, Microsoft Office
Education
Fullerton College
Lafontaine Automotive Group July 2013 - Present
DFCU Financial October 2008 - January 2012
DFCU Financial September 2007 - December 2009
DFCU Financial November 2007 - October 2008
Capcom Credit Union November 2007 - October 2008
BDI Development August 2002 - March 2007
BDI Development: Brio March 2006 - April 2006
Skills
Sales, Team Building, Loans, Finance, Banking, Investments, Customer Service, Social Networking, Credit, Auditing, Branch Banking, Account Management, Management
Education
Michigan State University 2001 — 2005
BA, Economics
Michigan State University
Bachelor of Arts, Economics
Page Toyota April 2015 - Present
Page Imports April 2012 - Present
Lafontaine Automotive Group October 2007 - March 2011
Skills
Business Development, Automotive, Vehicles, Automobile, Automotive Aftermarket, Dealers, Parts, Customer Satisfaction, Sales Process, Customer Retention, Sales Management, Negotiation, Warranty, Sales, New Business Development, Pricing, Profit, Sales Operations, B2B, Fleet Management, Purchasing
Education
Cass Technical High School 1986 — 1990
Michigan State University
Mechanical Engineering
Lafontaine Automotive Group February 2013 - Present
West Oaks Senior Care and Rehab Center 2009 - 2009
National Interlock 2008 - 2009
Ultimate Staffing 2008 - 2008
Shenandoah Country Club 2005 - 2005
Skills
Employee Relations, Human Resources, Benefits Administration, Data Entry, Outlook, Employee Benefits, Customer Service, Microsoft Office, HRIS, Microsoft Excel, Payroll, Recruiting, New Hire Orientations, PowerPoint, Microsoft Word, Administrative..., FMLA, Office Management, Lexis
Education
Oakland Community College 2011 — 2011
Paralegal Certificate, Paralegal
Wayne State University 1999 — 2007
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
MSX International April 2015 - Present
Advanced Defense Vehicle Systems November 2014 - December 2014
Reliance One, Inc. March 2014 - October 2014
Lafontaine Automotive Group October 2012 - May 2013
Christmas in Action Organization September 2006 - June 2010
Skills
Automotive Electronics, Diesel engine repair, Engine Rebuilding, Engine dyno, MIG welding, Tig Welding, Stick welding, Heavy Duty truck..., Drive trains, Transmission work, Welding, Maintenance & Repair, Suspension, Automotive Repair, Automotive, Brake, Diesel, Parts, Leadership
Education
University of Northwestern Ohio 2010 — 2012
Associates Degree, Diesel Technology
Lafontaine Automotive Group September 2012 - Present
AT&T Mobility November 2007 - October 2012
KML Computer Services July 2004 - June 2005
Skills
Sales Management, Sales Process, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Team Leadership, Sales, Team Building, Account Management, Customer Satisfaction, Retail, Microsoft Office, Coaching, Teamwork, Inventory Management, Telecommunications, Public Speaking, Outlook, Wireless, Event Management, Event Planning, Direct Sales
Education
Wayne County Community College District 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications
Henry Ford Community College 2002 — 2003
Did not Finish, Electrical and Electronics Engineering
First National Bank in Howell November 2011 - Present
Lafontaine Automotive Group June 2001 - October 2011
City of Keego Harbor September 1999 - June 2001
Skills
Banking, Retail Banking, Loan Origination, Customer Satisfaction, Sales Operations, Account Management, Customer Retention, Customer Service, Negotiation, Sales Management, Sales Process, Automotive, Sales, Inventory Management, Vehicles, Management, Team Building, New Business Development
Education
Oakland Community College
Detroit Electric - Sports Cars March 2014 - Present
Lafontaine Automotive Group October 2012 - June 2014
IMN Inc. February 2010 - October 2012
Holden Consulting, LLC. November 2009 - February 2010
General Motors Corporation March 2007 - May 2009
General Motors February 2005 - March 2007
General Motors February 1999 - February 2005
General Motors February 1996 - February 1999
General Motors May 1992 - February 1996
General Motors January 1983 - August 1990
Skills
Marketing Strategy, CRM, Marketing, Strategy, Automotive, Cross-functional Team..., Sales Operations, Business Planning, Sales Management, Competitive Analysis, Leadership, Team Building, Lead Generation, Management, Market Planning, Forecasting, Advertising, New Business Development, Social Media, B2B, Budgets, Brand Management, Remarketing, Lobbying, Public Relations, Government Relations, Product Launch, Dealer Development, Dealership Financing, Digital..., Fleet and commercial..., Incentive Strategies, Marketing..., OEM Experience, Sales Initiatives, Retail Sales, Sales Promotions, Pricing Strategy, Dealership Operations, Life Cycle Management, Strategic Negotiations, Sales Planning, Lead multi-disciplinary..., Analytical Skills, Innovative, Product Planning, Regulatory Affairs, Adept problem-solver, SEO, Residual and Resale...
Education
Stanford University
Executive Program, e-Commerce Role in Business
Michigan State University - The Eli Broad College of Business
MBA, Marketing
Trinity College-Hartford
BA, History
American University
Honors Program, Foreign Policy
Canterbury School (High School)
High School
Jim Riehl's Friendly Commercial Truck Center March 2015 - Present
Graff Truck Center June 2011 - February 2015
Delehanty Ford January 2010 - October 2011
Lafontaine Automotive Group February 2009 - January 2010
Hank Graff Chevrolet Inc January 1997 - February 2009
Skills
Automobile, Automotive, Commercial Vehicle, Customer Satisfaction, Customer Service, Dealers, Microsoft Office, Negotiation, Sales, Sales Management, Sales Process, Team Building, Vehicles, Inventory Management, Profit
Education
University of Michigan 1975 — 1977
Education
Carman High School 1970
High School Graduate
Joe Ricci Automotive November 2013 - December 2014
Edge Auto August 2012 - November 2013
GlassmanAutomotive Group February 2011 - August 2012
Lafontaine Automotive Group August 2010 - February 2011
Joe Ricci Automotive Group May 2005 - April 2010
Skills
Reynolds & Reynolds, Automotive, Vehicles, Customer Satisfaction, Customer Retention, Sales Management, Sales, Customer Service, Automobile, Negotiation, Sales Process, Team Building, Selling Skills, ADP ezLaborManager, Dealer Track, RouteOne, Dealer Centric, CAPS, Dealers, Finance, Reynolds, New Business Development, Sales Operations, Inventory Management, Account Management
Education
Macomb Community College 2001 — 2003
Associates, Business Management
Lake Shore High School
Brookdale Senior Living - Clare Bridge Memory Care May 2015 - Present
Lafontaine Automotive Group June 2000 - Present
Lafontaine Automotive Group 1989 - Present
LaFontaine Automotive June 2008 - Present
First Student Transportation January 2008 - January 2010
Skills
Automotive, Automobile, Dealers, Customer Retention, Customer Service, Sales, Purchasing, Accounting, Accounts Payable, Accounts Receivable, Payroll, Client Billing, Bookkeeping, Dispatching, Routing, Customer Satisfaction, Vehicles, Team Building, Budgets, Direct Sales, Inventory Management, Strategic Planning, Automotive Aftermarket, Parts, Finance, Business Development, Fleet Management, Small Business, Training, Dealer Management, Negotiation, Invoicing, Warranty, Hiring, Transportation, Pricing, ADP Payroll, Inventory, Income Statement, Sales Management, Inventory Control, Management, Account Management, Sales Process, Sales Operations, Profit, Reynolds, Team Leadership, Business Planning, New Business Development
Education
University of Phoenix 2013 — 2016
Master's degree, Elementary Education and Teaching
Oakland Community College 1989 — 1991
Accounting and Business/Management
Our Lady of Lake High School
University of Phoenix
Bachelor of Education (B.Ed.)
Golling Chrysler, Dodge, Jeep, Ram. December 2013 - Present
Lafontaine Automotive Group August 2013 - November 2013
Tom Holzer Ford April 2009 - July 2013
DKMotorsports March 2007 - February 2011
Dick Scott Automotive Group February 2009 - April 2009
Lasco Ford 2008 - 2009
Brighton Ford-Mercury March 2000 - January 2008
Skills
Automotive, Vehicles, Customer Satisfaction, Retail, Automobile, Sales Management, Customer Service, Negotiation, New Business Development, Reynolds & Reynolds, Forecasting, Automotive Aftermarket, Clutter Control, Corporate FP&A, Subprime, Team Building, Vehicle Finance, ADP DMS, Commitment to Customer..., sales managment, banks, route one, loans, Motorsports, Formula 1, Team, Team Leadership, sales, iPhone, iPad, Sales, Customer Retention, Reynolds, Profit, Finance, Sales Process, Dealer Management, Parts, Warranty, Automotive Repair, Sales Operations, Gross Profit, Pricing, Inventory Control, Selling, Dealer Track, Budgets, Vehicle Leasing, P&L, Inventory Management
Education
Oakland Community College 1991 — 1993
exercise science, cardiac rehab and physical therapy
Lafontaine Automotive Group 2007 - Present
Stay at home mom 1997 - 2007
Education
Northwood University 1993 — 1995
Automotive Marketing
Garber Automotive Group August 2015 - Present
Lafontaine Automotive Group May 2015 - Present
Northwood University August 2013 - Present
MJR Digital Cinemas May 2011 - Present
Destination XL Group, Inc. December 2014 - January 2015
BIGGBY COFFEE August 2014 - December 2014
Lafontaine Automotive Group May 2014 - July 2014
Bennigan’s September 2013 - May 2014
Tommy Hilfiger November 2012 - May 2013
Skills
PowerPoint, Customer Service, Microsoft Office, Time Management, Public Speaking, Microsoft Word, Higher Education, Microsoft Excel, Teamwork, Team Leadership, Problem Solving, Social Media, Cash Handling, Leadership, Social Networking, Organization Skills, Reynolds, ADP, MICHIGAN EVR/CVR
Education
Northwood University 2014 — 2017
Automotive Marketing and Management
Howell High School 2009 — 2013
Lafontaine Automotive Group June 2015 - Present
Dick Scott Automotive Group March 2006 - June 2015
Skills
Automotive Aftermarket, Automotive, Profit, Customer Satisfaction, Vehicles, Automobile, Finance, Automotive Products, Dealers, Reynolds, Automotive Repair, Warranty, Customer Retention, Motorsports, Sales, Parts
Education
Schoolcraft College 2007 — 2010
Graphic Design
Lafontaine Automotive Group October 2012 - Present
Lafontaine Automotive Group 2012 - Present
Aldo Group February 2009 - September 2010
Saint Joseph Mercy Hospital October 2009 - April 2010
Grand Blanc Motor Cars May 2006 - October 2008
Skills
Leadership, Sales, Management, Customer Service, Recruiting, Healthcare, Access, New Business Development, Negotiation, Customer Satisfaction, Time Management, Inventory Management, Team Building, Training, Marketing, Sales Management, Customer Retention, Public Speaking, Event Planning, Operations Management, Team Management, Budgets, Data Entry, Teamwork, Pricing, Outlook, Direct Sales, Strategic Planning, Team Leadership, Microsoft Office, Account Management, Profit, Automotive, Business Development, Sales Process, Retail, Selling, Microsoft Excel, PowerPoint, Marketing Strategy, Process Improvement, Sales Operations, Microsoft Word, Finance, Project Planning, Coaching
Education
Eastern Michigan University 2006 — 2011
Bachelor's of Science, Health/Health Care Administration/Management
Lake Fenton High School 2004 — 2006
Bachelors of Science, Health/Health Care Administration/Management
Stillman Law Firm May 2015 - Present
Lafontaine Automotive Group January 2015 - April 2015
Planet Fitness August 2014 - December 2014
dELiA*s October 2013 - June 2014
Tween Brands August 2013 - January 2014
Adrian College August 2009 - May 2013
Duke TIP at Trinity June 2012 - July 2012
Skills
Clerical Skills, Sewing, Fashion Design, Acting, Singing, Dancing, Drawing, Resume Writing, Writing, Imagination, Public Speaking, Leadership, Social Networking, Dance, Fundraising
Education
Adrian College 2008 — 2013
Bachelor of Arts (B.A.), Theatre/Theater
Arts Academy In The Woods 2004 — 2008
High School Diploma, Dance
Access Softek May 2015 - Present
Access Softek October 2011 - Present
Access Softek December 2014 - May 2015
Access Softek July 2012 - May 2015
Lafontaine Automotive Group April 2008 - October 2011
McCullagh Creative April 2010 - May 2011
SHEI Magazine September 2008 - May 2011
MSL Global January 2011 - March 2011
Skills
Social Media, Event Planning, Mobile Applications, Editing
Education
University of Michigan 2007 — 2011
B.A., Communication Studies, Psychology
LaFontaine Automotive Group September 2006 - Present
Pat Moran Olds GMC November 1998 - June 2004
GMAC November 1988 - November 1998
Skills
Customer Retention, Reynolds & Reynolds, Sales Management, Customer Satisfaction, Automotive, Management, Customer Relations, Managerial Finance, Human Resources, Conflict Resolution, Time Management, Client Confidentiality, Event Coordination, Strategic Planning, Organizational..., Team Building, Business Analysis, Troubleshooting, Travel Planning, Cross-functional..., Client Liaison, High degree of..., Certified Information..., Licensed Life & Health..., Reynolds, Sales Process, Automobile, Marketing, Sales
Education
University of Detroit Mercy
Bachelor of Arts, Business Administration
Brighton Ford June 2015 - Present
Lafontaine Automotive Group August 2012 - May 2015
Brighton Ford-Mercury March 2005 - January 2012
Skills
Automobile, Marketing, Dealers, Automotive, Vehicles, Sales, Customer Satisfaction, Customer Retention, Team Building, Profit, Customer Service, Sales Management, Inventory Management, Sales Process, Automotive Aftermarket, Sales Operations
Education
Michigan State University 1980 — 1984
Poly Sci, Business Law
LaFontaine Automotive Group Board MemberClarkston Area Chamber of Commerce2009 - Present
Lady La's Boutique 1997 - Present
Stay at home mom 1997 - 2007
Education
Northwood University 1993 — 1995
Automotive Marketing
LaFontaine Automotive Group November 2008 - Present
GMAC Mortgage 2001 - 2008
Skills
Customer Satisfaction, Business Development, Customer Service, Automotive, Team Building, Sales Management, Sales, Business Planning, Strategic Partnerships, Customer Retention, B2B, New Business Development, Vehicles, Management, Marketing, Automobile, Account Management, Negotiation, Business Strategy, Strategic Planning, Sales Process
Education
Oakland University
Accounting
. December 2014 - Present
Livingston Gutter, Inc. March 2013 - December 2014
Lafontaine Automotive Group August 2011 - May 2012
M Images January 2006 - July 2010
Wild Bills Lawncare February 1999 - October 2003
Skills
Customer Service, Computer Proficiency, Account Management, Accounts Payable, Accounts Receivable, QuickBooks, Microsoft Word, Microsoft Excel, CRM, Billing Process, Filing, Multitasking Skills, Comfortable working..., Work Independently with..., Dependable Team Player, Highly motivated..., Goal Oriented, Scheduling Management, Leadership, Sales, Process Scheduler, Customer Satisfaction, Team Building, Inventory Management, Negotiation, Marketing, Sales Management, New Business Development, Management, Sales Process, Customer Retention, Marketing Strategy, Profit
Education
Cleary University 2014 — 2016
Bachelor's degree, Business Administration, Management and Operations
University of Phoenix 2012 — 2013
Bachelor of Applied Science (BASc), Business Administration, Management and Operations
Franklin High School 1999 — 2002
General Studies
Starwood Hotels & Resorts Worldwide, Inc. June 2015 - Present
Les Gourmets 2016 May 2015 - Present
Lafontaine Automotive Group December 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. March 2015 - March 2015
University Club of MSU March 2014 - January 2015
Bay Harbor Yacht Club May 2014 - August 2014
MSU Bakers August 2013 - May 2014
Ann Arbor Country Club/ Max & Bella's On The Green May 2009 - May 2014
Skills
Customer Satisfaction, Weddings, Cakes, Menu Development, Bakery, Cooking, Chef, Desserts, Restaurants, Baking, Pastry, Catering, Banquets, Food & Beverage, Culinary Skills, Inventory Management, Customer Service
Education
Michigan State University 2013 — 2016
Bachelor of Arts (BA), The School of Hospitality Business
Hope College 2012 — 2013
Dexter High School 2008 — 2012
Wayne County Sheriff Office August 2015 - Present
Nexteppe September 2013 - August 2015
TDCJ June 2013 - September 2013
Lafontaine Automotive Group January 2013 - June 2013
Tamaroff Motors January 2012 - January 2013
State of Wyoming July 2010 - December 2011
Spartan Landscaping April 2008 - June 2010
Skills
Law Enforcement, Security, Sales, Management, Networking, Communication, Leadership, Team Leadership
Education
Oakland Community College
Criminal Justice/Law Enforcement Administration
Lafontaine Automotive Group May 2014 - Present
Kroger May 2013 - May 2014
Kenisington Court Hotel May 2012 - May 2013
Eastern Michigan University January 2011 - January 2012
Ensure Technologies April 2011 - August 2011
Eastern Michigan University, ISCFC January 2010 - January 2011
Eastern Michigan University August 2010 - December 2010
Skills
Leadership, Communication, Accounting, Management, Event Management, Listener, Payroll
Education
Eastern Michigan University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Eastern Michigan University 2008 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Kiekert November 2013 - Present
Lafontaine Automotive Group September 2013 - November 2013
Chelsea Chevrolet Buick June 2012 - September 2013
Learning Safari Daycare and Preschool September 2006 - July 2012
Skills
Data Entry, Human Resources, Customer Service, Phone Etiquette, Invoice Verification, Employee Training, Multi-line Phone, Invoice Processing, Telephone Skills, Microsoft Excel, SAP, Microsoft Office, Microsoft Word, Research, Training, Inventory Management, Purchasing, Accounts Payable, Social Networking, Sales, Teamwork, Time Management, Event Planning, Invoicing, Public Speaking, Writing, PowerPoint
Education
Eastern Michigan University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Management, Human Resources
Lafontaine Automotive Group August 2014 - Present
AutoNation March 2011 - June 2014
Unique Concrete June 2004 - January 2011
Skills
Customer Service, Customer Satisfaction, Sales, Retail, Sales Management, Marketing, Team Building, Social Media, Strategic Planning, Marketing Strategy, Negotiation, Team Leadership, Social Media Marketing, New Business Development, Advertising, E-commerce, Social Networking, Online Marketing, Process Improvement
Education
Holly High School 2000 — 2004
Diploma
Oakland Community College
Torrent Consulting August 2015 - Present
Answers January 2015 - August 2015
Answers February 2014 - December 2014
ForeSee August 2012 - January 2014
ForeSee June 2011 - August 2012
Lake Superior State University September 2008 - April 2011
Cislo Title Company May 2010 - August 2010
Lafontaine Automotive Group June 2008 - August 2010
Skills
Microsoft Office, Customer Relations, Event Planning, Administration, Salesforce.com..., Customer Service, System Administration, Leadership, Microsoft Excel, Business Development, Time Management, Marketing, Team Leadership, PowerPoint, Xactly, Sales Operations, Business Process Mapping, Process Management, Management, Sales, Salesforce.com, E-commerce, CRM, Account Management, Analysis, Market Research, Lead Generation, Data Analysis, Software Documentation, SaaS, Analytics, Marketing Strategy, Competitive Analysis, Online Marketing, B2B
Education
Lake Superior State University 2007 — 2011
BS, Economics, Finance, Management
Hartland High School 2003 — 2007
High School Diploma, Business
Freedom Enterprises July 2007 - Present
Mackinac Savings Bank October 2014 - July 2015
Feldman Automotive Group July 2012 - May 2013
Lafontaine Automotive Group September 2011 - June 2012
Titan Equipment June 2010 - August 2011
United States Marine Corps August 2006 - May 2010
Skills
Part of Leadership Team..., Military, Logistics, Business Development, Entrepreneurship, Human Resources, Mechanics, Automotive Repair, Military Experience, Security Clearance, Diesel Engine, Military Operations, Vehicles, Preventive Maintenance, Weapons, Forklift Operator
Education
Schoolcraft College 2013 — 2015
Associate's degree, Business Administration and Management, General
Gaylord High School 2003 — 2006
Lansing Community College
Lafontaine Automotive Group December 2014 - Present
Freelance June 2012 - Present
Blue Water Chrysler February 2014 - December 2014
Digital First Media September 2013 - January 2014
The Coca-Cola Company January 2013 - September 2013
Kraft Foods Group July 2011 - January 2013
Vision Fuel Media April 2012 - June 2012
Skills
Marketing, Social Media, Advertising, Sales, InDesign, Social Media Marketing, Email Marketing, Social Networking, Illustrator, Branding & Identity, Adobe Creative Suite, Sales Presentations, Microsoft Office, Web Design, Graphic Design, Layout, Facebook, Photoshop, Dreamweaver, Flash, Digital Photography, HTML, CSS, Direct Marketing, Integrated Marketing, Microsoft Word, Trade Shows, Public Speaking, Pre-press, Packaging, QuarkXPress, Marketing Strategy, PowerPoint, Image Editing, Direct Mail, Creative Services, Inventory Management, Teamwork, Microsoft Excel, Marketing Communications, Photo Editing, SEO, Google Analytics, SEM, Paid Search Campaigns
Education
Baker College of Auburn Hills 2007 — 2012
Bachelor, Digital Media Technology
Columbia College 2006 — 2007
General Courses in PR and Marketing
General Motors August 2015 - Present
FCA Fiat Chrysler Automobiles 2015 - August 2015
Lafontaine Automotive Group February 2014 - January 2015
Central Global Express 2013 - February 2014
MBA January 2012 - December 2013
Valor June 2009 - 2013
Skills
Internal Communications, Organizational..., Analytical Approach, Team Building, Team Leadership, Coaching, Strategic Planning, Customer Service, Marketing, Time Management, Leadership, Networking, Logistics, Management, Operations Management, Strategy, Forecasting, Change Management, Cross-functional Team..., Marketing Strategy, Leadership Development, Business Planning, Microsoft Office, Interviews, Customer Retention
Education
Eastern Michigan University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Eastern Michigan University
Bachelor's degree, Political Science
Schoolcraft College
Associates, Applied Sciences
Mark Chevrolet June 2015 - Present
Viamedia September 2013 - June 2015
The Suburban Collection January 2013 - September 2013
Lafontaine Automotive Group October 2009 - October 2012
Real Estate One January 2009 - October 2009
Birmingham Chrysler Jeep September 2007 - January 2009
ERAHoughtonHiggins.com April 2003 - August 2007
Executive Task Group April 1995 - December 2002
Skills
Real Estate, Negotiation, Automotive, Selling, Sales, Sales Management, Customer Satisfaction, Parts, Automobile, Sales Process, Profit, Dealers, Customer Retention, Management, Automotive Aftermarket, Dealer Management, Reynolds, Sales Operations, Purchasing, Vehicles
Education
Colorado Mountain College 1994 — 1996
CPS, Executive protection Program
Lafontaine Automotive Group February 2011 - Present
The Suburban Collection 2006 - 2009
Meade Lexus August 1989 - September 2008
Meade Lexus 1989 - 2008
Rinke Toyota 1995 - 1998
Dyna Trends 1975 - 1978
Skills
Lexus, Automotive, Sales Management, Automobile, Vehicles, Sales Process, Customer Satisfaction, Sales, New Business Development, Account Management, Customer Retention, Negotiation, Sailing, Sales Operations, Automotive Aftermarket, Dealers, Reynolds, Selling, Direct Sales, CRM, Pricing, Dealer Management, Purchasing, Profit, Team Building, Selling Skills, Marketing Strategy, Customer Service, Parts, Marketing, Retail, Sales Presentations, B2B, Inventory Management, Automotive Repair, Fleet Management, Automotive Sales..., Business Planning, Inventory Control, Deal Closure, Leadership, Business Development, Territory Development, Management
Education
University of Detroit Mercy 1972 — 1975
Sales and Marketing Operations/Marketing and Distribution Teacher Education
Northern Michigan University 1970 — 1972
Education
Lafontaine Automotive Group March 2013 - Present
Altria December 2010 - September 2012
Central Garden and Pet May 2009 - December 2010
Skills
Developed technical..., Developed writing..., Developed business..., Developed advanced..., Management, CRM, Leadership, Sales Operations, Sales, Business Strategy, Customer Satisfaction, Business Analysis, B2B, Retail, Account Management, Customer Service, Marketing, Marketing Strategy, Merchandising, Sales Management
Education
Michigan State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
FOX AUTOMOTIVE GROUP April 2014 - Present
Lafontaine Automotive Group January 2012 - April 2014
Victory Automotive Group March 2002 - December 2011
Skills
Automotive, Profit, Vehicles, Automobile, Customer Satisfaction, Automotive Aftermarket, Parts, Customer Retention, Purchasing, Sales Management, Dealers, Operations Management, Dealer Management, Warranty, Sales, Sales Process, Business Development, Team Building, New Business Development
Education
University of Michigan 1987 — 1989
none, Criminal Justice and Corrections
Mott Community College 1985 — 1987
Associate's degree, Criminal Justice and Corrections
Sienna Heights College 1984 — 1985
none, Criminal Justice and Corrections
WATERFORD KETTERING 1982 — 1984
Finance of America Mortgage LLC August 2014 - Present
Hans Meier Designs May 2012 - Present
Briarwood Ford, Inc April 2011 - January 2012
Lafontaine Automotive Group July 2010 - April 2011
The Meier Group Architects July 2001 - May 2010
Skills
Sales, AutoCAD, Automobile, Vehicles, Automotive Aftermarket, Dealer Management, Automotive, Negotiation, Retail, New Business Development, Customer Service, Profit, Dealers, Microsoft Office, Customer Satisfaction, Strategic Planning, Sales Process, Customer Retention, Reynolds, Microsoft Excel, Mortgage Lending
Education
Charleston Southern University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Eastern Michigan University 2003 — 2008
Bachelors, Business Management
Washtenaw Community College 1999 — 2003
Associates, Architectural Drafting
Thomson Reuters January 2012 - Present
Thomson Reuters January 2012 - Present
Lafontaine Automotive Group January 2009 - January 2012
Chrysler Jeep of Ann Arbor July 2008 - January 2009
North American International Auto Show January 2004 - January 2008
Northwood University International Auto Show October 2005 - October 2007
Fuller Ford Honda Kia May 2006 - August 2006
Naylor Motor Sales January 2003 - January 2005
Skills
Account Management, New Business Development, Inside Sales, Online Marketing, Marketing Strategy, Customer Relations, Customer Satisfaction, Sales Management, Business Analysis, Team Building, Market Analysis, Management, Leadership, Marketing, Social Media, Negotiation, Advertising, Social Media Marketing, Business Strategy, Budgets, Direct Sales, Microsoft Office, Customer Service, CRM, Inventory Management, Sales Process, Training, Strategic Planning, Sales Operations, Sales, B2B, Business Development, Selling, Team Leadership, Public Relations, Automotive, Digital Marketing, Product Development, E-commerce, Market Research, Customer Retention, Online Advertising, Sales Presentations, Social Networking, Salesforce.com, Analysis, Competitive Analysis, Retail, Lead Generation
Education
Northwood University 2004 — 2008
Bachelors of Business Administration, Management and Automotive Marketing
Grass Lake
Grass Lake
Summit Place Kia of Waterford May 2014 - August 2014
Auto Credit Express November 2013 - May 2014
Detroit Business Consulting September 2013 - October 2013
Clear Rate Communications, Inc. July 2013 - September 2013
Farm Bureau of Michigan May 2012 - August 2012
Lafontaine Automotive Group May 2011 - August 2011
Burger King May 2010 - August 2010
Lake Orion Baseball August 2008 - August 2010
Skills
Purchasing, Microsoft Office, Customer Service, PowerPoint, Leadership Development, Microsoft Excel, Team Building, Recruiting, Microsoft Word, Public Speaking, Team Leadership, Coaching, Employee Relations, Training, Event Planning, Sales, Social Media
Education
Oakland University 2012 — 2014
Master's Degree, Training and Development
Oakland University 2008 — 2012
Bachelor's degree, Human Resource Development
ArborMotion audi-vw technicianArborMotionJune 2013 - January 2015
Lafontaine Automotive Group May 2012 - June 2013
Howard Cooper Imports September 1995 - May 2012
Fox Automotive December 1990 - September 1995
Skills
Customer Service, Troubleshooting, Audi, Team Leadership, Automotive, Customer Satisfaction, Vehicles, Team Building, Customer Retention, Process Improvement, Continuous Improvement, Manufacturing, Automobile
Education
Northern Michigan University 1987 — 1989
Mechanical Engineering
The Home Depot April 2004 - Present
Lafontaine Automotive Group April 2010 - September 2011
Ford Lanes in December 2003 - October 2010
Rosenau Power Sports April 2002 - December 2004
Watson Engineering March 2000 - October 2000
CompUSA Inc September 1997 - September 1998
Skills
Security, Loss Prevention, Mechanics, Sales, Customer Service, Automotive, Testing, Team Building, Customer Satisfaction, Engineering, CCTV, Cash Management, Forklift Operator, Contract Negotiation, Event Management, Profit, Physical Security, Computer Repair, Interviews, Store Management, Training, Retail, Troubleshooting
Education
Henry Ford Community College 2000 — 2002
Associate's degree, Automotive
Tricon Security Group LLC April 2012 - Present
Lafontaine Automotive Group September 2009 - December 2010
Heidtman Steel January 2008 - March 2009
Skills
Purchasing, Sales, Inventory Management, Customer Satisfaction, Automotive, Customer Service, Sales Management, Vehicles, Negotiation, Sales Process, Parts, Sales Operations, Account Management, Inventory Control, New Business Development, Lean Manufacturing, Manufacturing, Microsoft Word, Microsoft Excel, Team Leadership
Education
Central Michigan University 2005 — 2006
Wayne State University 2002 — 2004
Lafontaine Automotive Group September 2014 - Present
Eby-Brown Company, LLC October 2013 - August 2014
United States Postal Service April 2013 - July 2013
ProQuest 2007 - 2013
Eagle Crest Conference Resort April 1999 - July 2007
Skills
Editing, Television, Radio, Film, News Writing, Brochures, Social Media, Customer Service, Microsoft Office, Social Networking, Microsoft Word, Salesforce.com, Public Speaking, Team Leadership, Research, Marketing Strategy, Writing, Sales, Retail
Education
Eastern Michigan University 1994 — 1999
Bachelor's degree, Telecommunication and Film
Suburban Infiniti of Novi July 2009 - Present
Legal Shield February 2008 - Present
Detroit Black Pages Business News and Directory 2006 - Present
OCEDC (Oakland County Employment Diversity Council) June 2008 - June 2010
Elizabeth Atkins September 2008 - September 2009
LaFontaine Automotive Group July 2008 - April 2009
Corporate Consulting Associates, Inc. November 2004 - August 2008
Highland Automotive LLC October 2001 - November 2004
DaimlerChrysler August 2000 - August 2001
FANUC Robotics July 1999 - August 2000
Skills
Finance, Team Building, Team Leadership, Public Speaking, Talent Management, Engineering, Strategic Planning, Voice Acting, Leadership Development, Program Management, Training, Management, Project Planning, Analysis, Research, Business Planning, Manufacturing, Start-ups, Negotiation, Business Strategy, Leadership, Recruiting, Marketing, Organizational..., New Business Development, Automotive, Coaching, Fundraising, Business Development, Management Consulting, Sales, Customer Satisfaction, Cross-functional Team..., Strategy, Budgets, Customer Service, Nonprofits, Change Management, Process Improvement, Time Management, Small Business, Retail, Entrepreneurship, Executive Management, Contract Negotiation, Employee Benefits, Human Resources, Networking, E-commerce, Social Networking
Education
Vanderbilt University 1979 — 1983
BEME, Mechanical Engineering
Fisk University 1978 — 1983
BA, Physics
MSX International January 2015 - Present
MSX International April 2014 - January 2015
Lafontaine Automotive Group July 2013 - January 2014
MSX International March 2012 - July 2013
Penske Automotive Group May 2007 - May 2010
GMAC The Kee Group August 2006 - April 2007
Group 7500/Red Door Digital June 2002 - January 2004
Skills
Microsoft Excel, Outlook, Account Management, Microsoft Office, Budgets, Microsoft Word, Advertising, Social Media, Digital Marketing, Event Management, Automotive, Customer Satisfaction, Process Improvement, Negotiation, Operations Management, Contract Negotiation, Recruiting, Product Development, Automobile, Payroll, B2B, Training, Management, Sales Management, Coaching, Retail, Business Planning, Sales, Customer Service, Social Media Marketing, Team Leadership, Customer Retention, Leadership, Team Building, Inventory Management, Vehicles, Market Research, Strategic Planning, Purchasing, Marketing Communications, Dealers, Marketing, Project Management, Forecasting, Profit, New Business Development, Event Planning, Marketing Strategy
Education
University of Dayton 2002 — 2006
B.S. in Biology, Biology
Grosse Pointe North High School 1998 — 2002
Northwest Neurology December 2012 - May 2013
Franklin Medical Consultants June 2012 - December 2012
Alma College Athletic Department October 2010 - March 2012
Lafontaine Automotive Group June 2008 - June 2011
Skills
Hard Working, Goal Oriented, Team Player, PowerPoint, Microsoft Excel, Microsoft Word, HTML, Organic Chemistry, Customer Service, Microsoft Office, Sales, Social Media, Time Management, Customer Satisfaction, Budgets, Medical Records, Chemistry, Teamwork, Event Planning, Public Speaking, Research, Data Analysis
Education
Case Western Reserve University School of Medicine 2013 — 2015
Masters in Anesthesia, Anesthesiologist Assistant
Wayne State University 2012 — 2012
Basic Medical Sciences
Alma College 2008 — 2012
Bachelors of Sciences (2), Chemistry and Exercise & Health Science
Milford High School 2004 — 2008
The Guidance Center September 2007 - Present
The Guidance Center September 2006 - August 2007
Lafontaine Automotive Group January 2005 - August 2006
The Henry Ford June 1998 - August 2002
Skills
Community Outreach, Social Services, Non-profits, Case Managment, Volunteer Management, Child Development, Crisis Intervention, Public Speaking, Customer Service, Community Development, Child Welfare, Case Management, Nonprofits, Youth Development, Mental Health
Education
Central Michigan University 2003 — 2006
Bachelors, Sociology
Henry Ford Community College 2000 — 2002
Associates, Liberal Arts
Lafontaine Automotive Group August 2015 - Present
Infiniti of Ann Arbor October 2014 - August 2015
Lafontaine Automotive Group March 2014 - October 2014
Lafontaine Automotive Group May 2011 - January 2014
Adrian College August 2010 - May 2012
Lafontaine Automotive Group May 2011 - August 2011
Dexter Pharmacy August 2006 - June 2011
Young Life June 2010 - July 2010
Skills
Microsoft Office, Automotive Electronics, Automotive Sales, Customer Service, Customer Satisfaction, Personal Training, Team Management, Team Leadership, Goal Development, Management Consulting, Marketing Strategy, Business Strategy, Small Business..., Sales Management, Project Management, Sales Operations, Automotive, Microsoft Technologies, Entrepreneurship, Entrepreneurship...
Education
Adrian College 2009 — 2012
Bachelor of Management and Administration, Entrepreneurship
Washtenaw Community College 2008 — 2009
General Studies
Dexter High School
Eenhoorn LLC June 2015 - Present
Grand Valley State University May 2014 - Present
Grand Valley State University April 2013 - April 2015
Grand Valley State University January 2014 - August 2014
B & B Beer Distributors July 2012 - March 2013
Heeren Brother's Produce March 2012 - June 2012
Lafontaine Automotive Group May 2010 - August 2011
NCG Cinemas October 2008 - August 2011
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Sales, Time Management, Inventory Management, Microsoft Excel, Customer Retention, PowerPoint, Marketing, Inventory Control, Microsoft Word, Negotiation, Social Media, Marketing Strategy, Social Networking, Team Leadership, Leadership, Access, Teamwork, Public Speaking, Windows, Facebook, Critical Thinking, Data Entry, Outlook, OS X, SPSS, People Skills, Research, Social Media Marketing, Public Relations, Community Outreach, Training, Fundraising, Computer Hardware, Windows 7, Telephone Skills, Troubleshooting, Nonprofits, Networking, Phone Etiquette, Process Improvement, Laboratory, Mac OS, Presentation Development, Google Docs, Editing, Google Apps, Help Desk Support
Education
Grand Valley State University 2014 — 2016
Master of Science (M.S.), Computer Information Systems, 3.55
Grand Valley State University 2010 — 2014
Bachelor of Science (BS), Allied Health Sciences
Lake Fenton High School 2006 — 2010
LaFontaine Automotive Group September 2010 - Present
Technical Solutions, LLC October 2005 - August 2010
Applied Computer Solutions July 2003 - October 2005
MSC Software 2001 - July 2003
Advanced Enterprise Solutions April 1993 - 2001
ISI Automation Group April 1990 - April 1993
ISI Automation Group January 1989 - April 1990
Skills
Storage, Virtualization, Storage Area Networks, Cloud Computing, Data Center, Disaster Recovery, Enterprise Software, Enterprise Storage, Hardware, Management, NAS, Pre-sales, SAN, SaaS, Solution Selling, System Deployment, Troubleshooting, VMware
Education
Michigan Technological University 1985 — 1988
BS, Electrical Engineering
Big Water Technologies June 2015 - Present
Lafontaine Automotive Group December 2014 - June 2015
Comcast Cable November 2012 - September 2014
American Laser Enterpises, LLC April 2012 - September 2012
AT&T Mobility September 2008 - March 2012
Arby's Restaurant Group February 2006 - June 2008
StarShowz Corp. February 2005 - May 2008
Art Van Furniture March 2006 - August 2007
Detroit Economic Club 2005 - 2006
Skills
Microsoft Office, Excel, PowerPoint, Word, Outlook, SWOT analysis, Market Research, Six Sigma, Presenter, Apple iOS, Android, Windows Phone 7, webOS, Blackberry, Merchandising, Retail Management, Retail Sales, WebOS, Coaching, Sales, Windows Phone, Microsoft Excel, Store Management, iOS, Sales Presentations, Management, Customer Service, Selling, Microsoft Word, Leadership
Education
Davenport University 2000 — 2005
Bachelors in Business Administration, Marketing, Management
Lakes Area Allstate Insurance August 2014 - Present
PDS Services February 2013 - July 2014
Lafontaine Automotive Group September 2011 - August 2012
BPI Lawn Care February 2010 - December 2011
DPM Consulting Services September 2009 - February 2010
TTi Global April 2008 - August 2009
TTi Global June 2007 - April 2008
TTi Global August 2002 - June 2007
Bob Saks Dodge January 1998 - August 2002
Town & Country Dodge September 1995 - January 1998
Skills
Customer Satisfaction, Training, Automotive, Leadership, Project Management, Sales, Management, Negotiation, Strategic Planning, Customer Service, New Business Development, Team Building, Selling, Marketing Strategy, Marketing, Risk Management, Sales Process, Budgets, CRM, Coaching, Business Process..., Contract Negotiation, Automobile, Account Management, Vehicles, Sales Operations, Team Leadership, Team Management, Project Planning, Online Marketing, Brand Development, Selling Skills, Solution Selling, Handyman Services, Online Advertising, ASE Certified, SEO, Automotive Aftermarket, Automotive Service, Automotive Training, Automotive Sales, Consultative Selling, Online Sales/Marketing, Sales Hunter, Property & Casualty..., Insurance, Customer Retention
Education
Oakland University 2004 — 2009
Bachelors, Political Science
Ferris State University 1992 — 1994
Associates, Automotive Service Technology
Rostra Precision Controls January 2013 - Present
Lafontaine Automotive Group November 2010 - August 2012
Motovicity Distribution/Specmo Enterprises June 1997 - June 2009
king Brewing 2005 - 2009
Bill Anderson Buick/Hummer 1991 - 1997
Accurate Woodworking 1988 - 1991
Skills
Sales Operations, Sales, Customer Satisfaction, Selling, New Business Development, Management, Negotiation, Automotive, Customer Service, Retail, Trade Shows, Time Management, Sales Management, Selling Skills, Automobile
Education
Oakland Community College 1982 — 1984
Business Administration
Lakeland High School 1979 — 1982
Diploma
Lafontaine Automotive Group January 2013 - Present
Lafontaine Automotive Group April 2012 - December 2012
LAFONTAINE AUTO GROUP October 2009 - December 2012
Lafontaine Automotive Group October 2011 - April 2012
Air Tech May 1997 - February 2002
Skills
Sales Management, Sales Process, Marketing Strategy, New Business Development, Sales Operations, Account Management, Customer Service, Sales, Direct Sales, Marketing, Automobile, Negotiation, Customer Satisfaction, Online Marketing, Coaching, Automotive Aftermarket, Leadership, Management, Product Development, Automotive, Vehicles, Dealers, Inventory Management, Automotive Sales..., Selling, Profit, B2B, Customer Retention, Team Building, Selling Skills, Reynolds, Dealer Management, Parts, Pricing, Retail, Sales Presentations, Purchasing, Professional Mentoring, Customer Relations, Customer Engagement, Business Strategy, Pre-sales
Education
Baker College Business and Corporate Services
Associates, Marketing/Management
Jim Hudson Automotive Group August 2013 - Present
Sonic Automotive November 2012 - August 2013
Lafontaine Automotive Group April 2010 - August 2012
Skills
Automotive, Vehicles, Customer Satisfaction, Customer Retention, New Business Development, Sales Management, Sales Process, Team Building, Negotiation, Selling Skills, Marketing Strategy, Marketing, Account Management, Sales, Profit, Automotive Aftermarket, Dealers, Parts, Sales Operations, Selling, Dealer Management, Automobile, Inventory Management, B2B, Pricing, Purchasing, Reynolds, Market Planning, Training, Customer Service, Warranty, Direct Sales, Automotive Sales..., CRM, Retail
Education
Central Michigan University 1992 — 1993
Accounting and Business/Management
Lafontaine Automotive Group November 2014 - Present
Champion Auto Group October 2014 - November 2014
Mercedes-Benz of Novi July 2014 - August 2014
The Suburban Collection October 2013 - July 2014
Funaholic Wear March 2013 - 2014
PNC April 2013 - September 2013
Dick's Sporting Goods August 2012 - December 2012
Mid Michigan Community College July 2011 - September 2012
Mulligan's January 2009 - August 2011
Skills
General Motors Global..., Reynolds, Customer Service, Sales, Marketing, Leadership, Social Media Marketing, Management, Social Media, PowerPoint, Facebook, Event Planning, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Teamwork, Time Management, Social Networking, Online Marketing, Advertising, Sales Process, Retail, Marketing Communications, Critical Thinking, Outlook, Business Planning, Internet Sales, Presentation Skills, Personnel Management, Active Listening, Client Rapport
Education
Northwood University - DeVos Graduate School 2014 — 2016
Master of Business Administration (MBA), Management
Northwood University 2008 — 2014
Bachelor of Business Administration (B.B.A.), Dual majors in Management and Marketing, Alumni
Mid Michigan Community College 2010 — 2012
ABA, Business, Management, Marketing, and Related Support Services
Cheboygan Area High School 2004 — 2008
High School Diploma, General education
Sellers Auto Group April 2015 - Present
Lafontaine Automotive Group December 2014 - April 2015
Lafontaine Automotive Group July 2014 - December 2014
Richardson Automotive July 2013 - June 2014
Hearst February 2013 - July 2013
Hearst October 2012 - February 2013
Hearst August 2012 - October 2012
RadioShack September 2011 - March 2012
Skills
SEO, Sales, Social Media, Customer Service, SEM, Public Speaking, Google Adwords, Digital Strategy, Web Development, Google Analytics, Conflict Resolution, Web Services, Research, Mediation, Alternative Dispute..., Automotive, CRM databases, E-commerce, Marketing Strategy, Online Advertising, Advertising, Press Releases, Online Marketing, Social Media Marketing, Social Networking
Education
Northwood University 2008 — 2013
Bachelor of Business Administration (BBA), Advertising and Marketing
Midland High School 2004 — 2008
Diploma, General Studies
Lafontaine Automotive Group October 2009 - Present
Saab of Troy January 2000 - September 2009
Saturn North January 1994 - December 1999
Skills
Vehicles, Dealers, Automobile, Automotive Aftermarket, Customer Service, Reynolds, Sales, Selling Skills, Sales Management, Dealer Management, Sales Process, Customer Satisfaction, Customer Retention, Automotive, Automotive Sales..., Parts, B2B, Warranty, Gross Profit, Negotiation, Automotive Repair, Profit, New Business Development, Fleet Management, Deal Closure, Sales Operations, Selling, Pricing, Management, Purchasing, Retail, Team Building
Education
Ferris State University 1989 — 2002
Associate of Arts and Sciences (A.A.S.)
Ferris State University 1989 — 1993
Lafontaine Automotive Group March 2014 - Present
SourcePro July 2012 - February 2014
Phillips Service Industries, Inc. May 2011 - July 2012
Matthews-Hargreaves Chevrolet January 2011 - April 2011
G4S September 2010 - January 2011
Saturn November 2007 - June 2010
City of Dearborn Heights July 2003 - November 2007
Education
Henry Ford Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Lafontaine Automotive Group March 2015 - Present
Skills
Automotive, Sales Management, Inventory Management, Automotive Aftermarket, Retail, Negotiation, Team Building, Coaching, Profit, Sales Process, Vehicles, Sales Operations, Sales, Account Management, Marketing Strategy, Marketing, Management, Leadership, Pricing
Education
Kellogg Community College
General
Norcross University Norcross Ga. Interior decorating,
Bachelor of Arts (BA)
Lafontaine Automotive Group February 1989 - Present
Education
University of Notre Dame
Lafontaine Automotive Group May 2014 - Present
Dwyer and Sons Volvo Subaru May 1988 - Present
Dwyer and Sons Volvo Subaru 1988 - Present
Skills
Vehicles, Parts, Automobile, Manufacturing, Automotive
Education
University of Michigan 1983 — 1988
BSME, Mechanical Engineering
University of Michigan 1983 — 1988
Bachelor of Science (B.S.), Mechanical Engineering
LaFontaine Automotive Group October 2011 - Present
Lafontaine Automotive Group February 2013 - December 2013
Michigan Mutual August 2010 - October 2011
First Preferred Mortgage Company April 2008 - April 2009
Lafontaine Automotive Group September 2004 - April 2008
Skills
Sales, Financial Services, Customer Satisfaction, Automotive, Sales Process, Profit, Customer Retention, Negotiation, Account Management, Process Improvement, Finance, Sales Management, Business Development, Management, Credit, Strategic Planning, Sales Operations, Customer Service, Team Building, Leadership
Education
Oakland University 2011 — 2011
Bachelor's degree, Organizational Communication, General; Business management
Central Michigan University 2009 — 2011
Bachelor of Arts (BA), Organizational Communication, General Business management
Oakland Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
Oakland Community College 2004 — 2007
Associates of Business Administration, Business Administration and Management, General
Pro Dry Carpet Cleaning November 2013 - Present
Goretski Construction February 2013 - August 2013
Lafontaine Automotive Group September 2012 - November 2012
Fessler and Bowman 2004 - 2012
Doan Construction 1998 - 2003
Skills
Microsoft Excel, Microsoft Word, Outlook, Bidpoint digitizing..., Bid 2 Win, Chauffeur License
Education
Eastern Michigan University 1995 — 2000
Bachelor of Science (BS), Construction Management
Detroit Diesel March 2011 - Present
Metro Cars inc. February 2008 - March 2011
Metro Cars Inc February 2008 - March 2011
Lafontaine Automotive Group August 2003 - March 2008
US Navy August 1999 - August 2003
United States August 1999 - August 2003
Skills
Customer Service, People Skills, Windows, Spanish, Construction, Sales, Negotiation, Defensive Driving
Education
Robichaud Sr./Jr. High School 1994 — 1999
Graduate degree, Minor studies
Dale Carnegie
certificate, Sales & Leadership training
Diesel Engine Service School
Engineering Service School
Fleet training center
Henry Ford Community College
Applied Science degree, Automotive Technology; Mechanics & Electrical Systems
Naval Engineering Training Center
Bostick Truck Center November 2012 - Present
Lafontaine Automotive Group June 2012 - November 2012
Skills
Hands-on Training, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Satisfaction, Inventory Management, Team Leadership, Time Management, Customer Service, Sales, Access, Training, Outlook, Team Building, Troubleshooting, PowerPoint
Education
University of Northwestern Ohio 2010 — 2012
Associate of applied science, Diesel Mechanics Technology/Technician
University of Northwestern Ohio 2010 — 2012
Associate of Applied Science, Agricultural Mechanics and Equipment/Machine Technology
Oakland Community College 2009 — 2010
General Studies
Lafontaine Automotive Group January 2014 - Present
Washtenaw Area Council for Children 2012 - Present
Value Options April 2013 - January 2014
Skills
Grant Writing, Volunteer Management, Grants, Community Outreach, Nonprofits, Program Development, Fundraising, Public Speaking, Public Relations, Organizational..., Strategic Planning, Project Management
Education
Eastern Michigan University 2010 — 2012
Bachelor of Science (BS), Psychology/ Sociology
Lafontaine Automotive Group
Skills
Parts, Sales Management, Vehicles, Customer Satisfaction, Sales Process, Automotive Repair, Automotive Aftermarket, Customer Retention, Automobile, Profit, Warranty, Automotive, Negotiation, Dealers, New Business Development, Purchasing
Education
Kalamazoo Valley Community College 1976 — 1978
ENGINEERING
Lawrence Technological University 1974 — 1976
ENGINERRING
Lafontaine Automotive Group October 2013 - Present
Skills
Sales, Talent Management, Employee Relations, Performance Management, Succession Planning, Employee Engagement, Human Resources, Recruiting, Talent Acquisition, Workforce Planning, Onboarding, HR Policies, Customer Retention, Customer Satisfaction, Customer Engagement, Lead Generation, Customer Service, Marketing, Team Building, Management, Negotiation, Profit, Sales Operations, Account Management, Sales Management, Sales Process, Automotive, New Business Development, Marketing Strategy
Education
University of Michigan-Dearborn 2009 — 2012
Computer Science, Marketing
Milford High School 2005 — 2009
Lafontaine Automotive Group September 2004 - Present
hodges supply co. November 1975 - January 2003
Skills
Automobile, Automotive, Inventory Management, Dealers, Customer Satisfaction, Vehicles, Sales Management, Sales Operations, Profit, Sales Process, Sales, Purchasing, Team Building, Automotive Aftermarket, Customer Retention
Education
University of Detroit Mercy
Savannah Lakes Village April 2013 - Present
Lafontaine Automotive Group June 2010 - July 2012
Education
Lander University 2013 — 2017
Piedmont Technical College 2012 — 2013
Jim Wernig inc May 2015 - Present
Lafontaine Automotive Group September 2014 - December 2014
Gladwin Ford May 2014 - September 2014
Feeny Ford of Grayling, Inc. November 2009 - May 2014
Dan Mccormick's Kalkaska Auto & Truck 1996 - 2009
Skills
Microsoft Excel, Customer Satisfaction, Office Management, Microsoft Word, Management, Inventory Management, Purchasing, Negotiation, Data Entry
Education
Anderson University 1976 — 1980
Bachelor's degree, Education
Western Michigan University
Associate's degree, Accounting
Office of Senator Kowall May 2014 - Present
Office of Senator Kowall February 2011 - April 2014
Lafontaine Automotive Group May 2012 - August 2012
Skills
Public Speaking, Community Outreach, PowerPoint, Microsoft Office, Social Media, Event Planning, Time Management, Social Networking, Customer Service
Education
Michigan State University 2010 — 2014
Bachelor of Arts (B.A.), Political Theory & Constitutional Democracy, Social Relations & Policy
Lafontaine Automotive Group April 2015 - Present
LaFontaine Cadillac Buick GMC Dealer April 2015 - Present
WH Canon Company – GM Milford Proving Grounds January 2013 - January 2015
Tri-Five Classics January 2012 - January 2013
Education
Holly High School
General Studies
Baker College of Owosso
Associate Degree, Diesel Technology
Oakland Technical Center Northwest (Vocational School)