Lancaster General
Description
Lancaster General Health is a small health system in Lancaster, Pennsylvania. Founded in 1893 in a small home on Queen Street, the hospital now stands in a 590-bed facility located at 555 North Duke Street in Lancaster. Address: 555 N Duke St, Lancaster, PA 17602 Departments: Lancaster General Hospital -Andrea S. Petrokonis, CRNP · Lancaster General Hospital Emergency Room · Anesthesia Associates Lancaster · CHOP Inpatient Care at Lancaster General Health · Lancaster General Hospital - Nemours Children's Clinic · Lancaster General Hospital - Perfusion Management Group · Lancaster General Purchasing · Lancaster Radiology Associates, Ltd.HoursLancaster General HospitalOpen 24 hoursSaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Lancaster General Hospital Emergency RoomOpen 24 hoursSaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursHours: Open 24 hours Emergency room: Open 24 hours · See more hoursSaturdayOpen 24 hoursSundayOpen 24 hoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Number of beds: 631 Founded: 1893 Funding: Non-profit HospitalPlace name: : : Website: Category: : : : : Website: http://www.lancastergeneralhealth.org/LGH/Locations/Inpatient/Lancaster-General-Hospital.aspx Category: Hospital Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question Q: I am in need of a partial knee replacement, and do not have insurance. If I pay up front, can you give me an idea of what it will cost me? (No answers)See all questions (21) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Lancaster General Hospital Posting publicly on the Web Reviews"My aunt is in and the facilities and staff are top notch." "Valley parking, PT transport, shuttles and people who want to work there." "One of your nurses stole our drivers tip money." View all Google reviews
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Lancaster General Employees
Employee
Years
Job
Industry
Oneida DeLuca, FACHE Oneida DeLuca, FACHE's Lancaster General Experience January 1990 - December 1993
Job Helping companies and their leaders transform their businesses and themselves.
Industry Management Consulting
Experience
ATG Execution 2013 - Present
Schreiber Pediatric Rehab Center 2011 - Present
Vistage International October 2006 - Present
Birchwood Consulting Group September 1999 - Present
American College of Healthcare Executives 1992 - Present
Lancaster County Workforce Investment Board 2004 - 2005
York Health System December 1995 - August 1999
Arthur Andersen January 1994 - December 1995
Lancaster General January 1990 - December 1993
Armstrong World Industries May 1988 - December 1989
Skills
Fellow, American..., Executive Coaching, Leadership Development, Strategic Planning, Management Consulting, Entrepreneurship, Coaching, Team Building, Organizational..., Business Strategy, Executive Management, Change Management, Management, Business Process..., New Business Development, Leadership, Strategy, Business Development, Training, Strategic Partnerships, Business Planning, Small Business, Emotional Intelligence, Start-ups, Fundraising, Executive Development, Human Resources, Process Improvement, Consulting, Personal Development, Project Management, Workshop Facilitation, Project Planning, Performance Improvement, Culture Change, Business Coaching, Budgets, Healthcare, Staff Development, Analysis, Mergers & Acquisitions, Business Process, Community Outreach, Program Management, Nonprofits, Turn Around Management, Organizational..., Networking, Strategic Leadership, 360 Feedback
Education
Saint Joseph's University 1991 — 1993
MS, Healthcare Administration
North Carolina State University 1987 — 1989
Masters in Industrial Engineering & Management, Graduate courses in Management and Industrial Engineering
Columbia University in the City of New York 1985 — 1987
B.S., Industrial Engineering
Franklin & Marshall College 1981 — 1986
B.S., Physics
Central Dauphin East High School 1980 — 1983
H.S., College/University Preparatory and Advanced High School/Secondary Diploma Program
ATG Execution 2013 - Present
Schreiber Pediatric Rehab Center 2011 - Present
Vistage International October 2006 - Present
Birchwood Consulting Group September 1999 - Present
American College of Healthcare Executives 1992 - Present
Lancaster County Workforce Investment Board 2004 - 2005
York Health System December 1995 - August 1999
Arthur Andersen January 1994 - December 1995
Lancaster General January 1990 - December 1993
Armstrong World Industries May 1988 - December 1989
Skills
Fellow, American..., Executive Coaching, Leadership Development, Strategic Planning, Management Consulting, Entrepreneurship, Coaching, Team Building, Organizational..., Business Strategy, Executive Management, Change Management, Management, Business Process..., New Business Development, Leadership, Strategy, Business Development, Training, Strategic Partnerships, Business Planning, Small Business, Emotional Intelligence, Start-ups, Fundraising, Executive Development, Human Resources, Process Improvement, Consulting, Personal Development, Project Management, Workshop Facilitation, Project Planning, Performance Improvement, Culture Change, Business Coaching, Budgets, Healthcare, Staff Development, Analysis, Mergers & Acquisitions, Business Process, Community Outreach, Program Management, Nonprofits, Turn Around Management, Organizational..., Networking, Strategic Leadership, 360 Feedback
Education
Saint Joseph's University 1991 — 1993
MS, Healthcare Administration
North Carolina State University 1987 — 1989
Masters in Industrial Engineering & Management, Graduate courses in Management and Industrial Engineering
Columbia University in the City of New York 1985 — 1987
B.S., Industrial Engineering
Franklin & Marshall College 1981 — 1986
B.S., Physics
Central Dauphin East High School 1980 — 1983
H.S., College/University Preparatory and Advanced High School/Secondary Diploma Program
Leslie Hott Leslie Hott's Lancaster General Experience May 2006 - April 2009
Job Manager, Human Resources
Industry Human Resources
Experience
St. Joseph's Hospital and Medical Center May 2011 - Present
Mercy Medical Center May 2009 - May 2011
Lancaster General May 2006 - April 2009
WellSpan Health November 1999 - February 2006
HealthForce May 1995 - November 1999
Skills
Workforce Planning, Employee Relations, HRIS, Employee Engagement, Performance Management, Talent Management, HR Policies, Benefits Administration, Organizational..., Recruiting, Leadership Development, Training, Workers' Compensation..., Unemployment Claims, Management, Strategic Leadership, Compensation Structure..., Benefits Management, Train New Employees, Human Resources, Interviews, New Hire Orientations, Labor Relations, Employee Benefits, Coaching, FMLA, Onboarding, Succession Planning, Applicant Tracking..., Job Descriptions, Performance Appraisal, Talent Acquisition, Conflict Resolution, Screening, Performance Improvement, Compensation, Personnel Management, Change Management, Employee Handbooks, Employment Law, EEOC, Exit Interviews, Healthcare, HR Consulting, Grievances, Strategy, Employment Law..., Employee Surveys
Education
York College of Pennsylvania 1991 — 1995
Bachelor of Arts (BA), English Language and Literature, General
University of Maryland University College
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
St. Joseph's Hospital and Medical Center May 2011 - Present
Mercy Medical Center May 2009 - May 2011
Lancaster General May 2006 - April 2009
WellSpan Health November 1999 - February 2006
HealthForce May 1995 - November 1999
Skills
Workforce Planning, Employee Relations, HRIS, Employee Engagement, Performance Management, Talent Management, HR Policies, Benefits Administration, Organizational..., Recruiting, Leadership Development, Training, Workers' Compensation..., Unemployment Claims, Management, Strategic Leadership, Compensation Structure..., Benefits Management, Train New Employees, Human Resources, Interviews, New Hire Orientations, Labor Relations, Employee Benefits, Coaching, FMLA, Onboarding, Succession Planning, Applicant Tracking..., Job Descriptions, Performance Appraisal, Talent Acquisition, Conflict Resolution, Screening, Performance Improvement, Compensation, Personnel Management, Change Management, Employee Handbooks, Employment Law, EEOC, Exit Interviews, Healthcare, HR Consulting, Grievances, Strategy, Employment Law..., Employee Surveys
Education
York College of Pennsylvania 1991 — 1995
Bachelor of Arts (BA), English Language and Literature, General
University of Maryland University College
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Janet Jonah Janet Jonah's Lancaster General Experience January 2006 - May 2007
Job VP of Quality and Safety at Memorial University Health System
Industry Hospital & Health Care
Experience
Memorial University Health System February 2015 - Present
Christiana Care Health System June 2010 - Present
Medstar Health May 2007 - June 2010
Lancaster General January 2006 - May 2007
Johns Hopkins Hospital March 1982 - July 2000
Skills
Care Coordination, Business Objects..., Biostatistics, Quality Management, Patient Safety, Hospitals, Healthcare Information..., Healthcare, Clinical Research, EMR, Healthcare Management, clinical systems..., Visio, Project Management, MS Project, Acute Care, Process Improvement
Education
The Johns Hopkins University 2012 — 2013
Applied Clinical Informatics, Clinical Informatics
University of Maryland University College 2009 — 2011
MHA, Health/Health Care Administration/Management
Towson University 1981 — 1986
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Memorial University Health System February 2015 - Present
Christiana Care Health System June 2010 - Present
Medstar Health May 2007 - June 2010
Lancaster General January 2006 - May 2007
Johns Hopkins Hospital March 1982 - July 2000
Skills
Care Coordination, Business Objects..., Biostatistics, Quality Management, Patient Safety, Hospitals, Healthcare Information..., Healthcare, Clinical Research, EMR, Healthcare Management, clinical systems..., Visio, Project Management, MS Project, Acute Care, Process Improvement
Education
The Johns Hopkins University 2012 — 2013
Applied Clinical Informatics, Clinical Informatics
University of Maryland University College 2009 — 2011
MHA, Health/Health Care Administration/Management
Towson University 1981 — 1986
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Dennis Mitterer M.Mgmt, CSP, BSN, CCRN Dennis Mitterer M.Mgmt, CSP, BSN, CCRN's Lancaster General Experience October 2006 - June 2011
Job Associate Professor at Lebanon Valley College
Industry Hospital & Health Care
Experience
Lebanon Valley College September 2010 - Present
Lancaster General Health June 2011 - Present
Franklin & Marshall College August 2012 - Present
Immaculata University 2004 - 2014
Harrisburg Area Community College 1997 - 2013
Lancaster General College of Nursing and Health Sciences January 2012 - September 2012
Health and Safety Institute 2008 - June 2012
Lancaster General October 2006 - June 2011
Volunteer Fireman's Insurance Services January 2000 - January 2010
We're All God's Children 2005 - 2010
Skills
Healthcare, Critical Care, Nursing, Medicine, ICU, Hospitals, Cpr Certified, Healthcare Management, Public Speaking, Teaching, ACLS, Leadership, Leadership Development, BLS, Research, Patient Safety, Strategic Planning, Program Development, Team Building, Photojournalism, Risk Management, Safety, Emergency Services, Healthcare Information..., Emergency Management, EMR, Disaster Response, EMS, Nonprofits, PALS, Fundraising, Staff Development, Public Health, Nursing Education, Emergency Medicine, Inpatient, Physicians, Health Education, EHR, Adult Education, Healthcare Consulting, Epic Systems, Emergency Room, Administration, Physician Relations, Medical Education, Ambulatory, Community Outreach, HIPAA, Telemetry
Education
Walden University 2011 — 2015
Doctor of Philosophy (Ph.D.), Leadership and Organizational Behavior
Penn State University 2008 — 2010
BSN, Nursing
Excelsior College 2004 — 2006
Associates Degree, Nursing
Pennsylvania State University-Great Valley Graduate Center 1995 — 1998
Masters in Management, Healthcare
Elizabethtown College 1987 — 1994
Bachelor of Science - Business, Healthcare - Allied Health Science
Lebanon Valley College September 2010 - Present
Lancaster General Health June 2011 - Present
Franklin & Marshall College August 2012 - Present
Immaculata University 2004 - 2014
Harrisburg Area Community College 1997 - 2013
Lancaster General College of Nursing and Health Sciences January 2012 - September 2012
Health and Safety Institute 2008 - June 2012
Lancaster General October 2006 - June 2011
Volunteer Fireman's Insurance Services January 2000 - January 2010
We're All God's Children 2005 - 2010
Skills
Healthcare, Critical Care, Nursing, Medicine, ICU, Hospitals, Cpr Certified, Healthcare Management, Public Speaking, Teaching, ACLS, Leadership, Leadership Development, BLS, Research, Patient Safety, Strategic Planning, Program Development, Team Building, Photojournalism, Risk Management, Safety, Emergency Services, Healthcare Information..., Emergency Management, EMR, Disaster Response, EMS, Nonprofits, PALS, Fundraising, Staff Development, Public Health, Nursing Education, Emergency Medicine, Inpatient, Physicians, Health Education, EHR, Adult Education, Healthcare Consulting, Epic Systems, Emergency Room, Administration, Physician Relations, Medical Education, Ambulatory, Community Outreach, HIPAA, Telemetry
Education
Walden University 2011 — 2015
Doctor of Philosophy (Ph.D.), Leadership and Organizational Behavior
Penn State University 2008 — 2010
BSN, Nursing
Excelsior College 2004 — 2006
Associates Degree, Nursing
Pennsylvania State University-Great Valley Graduate Center 1995 — 1998
Masters in Management, Healthcare
Elizabethtown College 1987 — 1994
Bachelor of Science - Business, Healthcare - Allied Health Science
Crystal Mills Crystal Mills's Lancaster General Experience July 1997 - July 2001
Job Communications, Public Relations and Development
Industry Marketing and Advertising
Experience
Lancaster Theological Seminary 2012 - Present
YWCA Lancaster June 2006 - Present
Susquehanna Bancshares, Inc. February 2008 - March 2012
Sterling Financial February 2007 - January 2008
Hospice of Lancaster County July 2001 - February 2007
Self-employed September 1999 - February 2007
Arch Street Center 1996 - 2006
Lancaster General July 1997 - July 2001
American Red Cross 1996 - 1998
Skills
Event Planning, Fundraising, Event Management, Public Relations, Non-profits, Marketing Communications, Annual Giving, Leadership, Nonprofits, Newsletters, Public Speaking, Copywriting, Social Media, Grant Writing, Community Development, Press Releases, Marketing, Advertising, Budgets, Community Outreach, Editing, Creative Direction, Grants, Graphic Design, Management, Market Research, Marketing Strategy, Non-profit..., Philanthropy, Planned Giving, Program Development, Research, Strategic Planning, Volunteer Management
Education
Elizabethtown College 1992 — 1996
BA, Communications and English, minor in Psychology
Northwestern High School 1988 — 1992
Diploma, College Prep
Lancaster Theological Seminary 2012 - Present
YWCA Lancaster June 2006 - Present
Susquehanna Bancshares, Inc. February 2008 - March 2012
Sterling Financial February 2007 - January 2008
Hospice of Lancaster County July 2001 - February 2007
Self-employed September 1999 - February 2007
Arch Street Center 1996 - 2006
Lancaster General July 1997 - July 2001
American Red Cross 1996 - 1998
Skills
Event Planning, Fundraising, Event Management, Public Relations, Non-profits, Marketing Communications, Annual Giving, Leadership, Nonprofits, Newsletters, Public Speaking, Copywriting, Social Media, Grant Writing, Community Development, Press Releases, Marketing, Advertising, Budgets, Community Outreach, Editing, Creative Direction, Grants, Graphic Design, Management, Market Research, Marketing Strategy, Non-profit..., Philanthropy, Planned Giving, Program Development, Research, Strategic Planning, Volunteer Management
Education
Elizabethtown College 1992 — 1996
BA, Communications and English, minor in Psychology
Northwestern High School 1988 — 1992
Diploma, College Prep
Courtney Barry Courtney Barry's Lancaster General Experience April 2004 - August 2008
Job Child Passenger Safety Advocate
Industry Program Development
Experience
Chicco October 2014 - Present
Manor Township September 2010 - Present
Whimsical Walls February 2003 - Present
Summer Infant April 2013 - October 2014
Compass Mark November 2012 - October 2014
Camp Swatara September 2012 - January 2014
Center for Traffic Safety August 2008 - May 2011
Lancaster General April 2004 - August 2008
Lititz Community Center September 2001 - July 2003
Community YMCA May 1999 - April 2001
Skills
Training, Staff Development, Public Speaking, Event Planning, Community Outreach, Employee Relations, Program Development, Volunteer Management, Health Education, Team Building, Microsoft Excel, Personal Training, Microsoft Word, Budgets, Fundraising, Grant Writing, Organizational..., Program Management, Recruiting, Strategic Planning, Event Management, Nonprofits, Social Media, Policy, Grants, Community Development, Board Development, Youth Development, Public Relations
Education
Catonsville Community College 1992 — 1996
Recreation and Leisure Studies
Kutztown University of Pennsylvania
SUNY CORTLAND
BACHELOR OF SCIENCE DEGREE, PARK AND RECREATION
Chicco October 2014 - Present
Manor Township September 2010 - Present
Whimsical Walls February 2003 - Present
Summer Infant April 2013 - October 2014
Compass Mark November 2012 - October 2014
Camp Swatara September 2012 - January 2014
Center for Traffic Safety August 2008 - May 2011
Lancaster General April 2004 - August 2008
Lititz Community Center September 2001 - July 2003
Community YMCA May 1999 - April 2001
Skills
Training, Staff Development, Public Speaking, Event Planning, Community Outreach, Employee Relations, Program Development, Volunteer Management, Health Education, Team Building, Microsoft Excel, Personal Training, Microsoft Word, Budgets, Fundraising, Grant Writing, Organizational..., Program Management, Recruiting, Strategic Planning, Event Management, Nonprofits, Social Media, Policy, Grants, Community Development, Board Development, Youth Development, Public Relations
Education
Catonsville Community College 1992 — 1996
Recreation and Leisure Studies
Kutztown University of Pennsylvania
SUNY CORTLAND
BACHELOR OF SCIENCE DEGREE, PARK AND RECREATION
John Lines, MBA John Lines, MBA's Lancaster General Experience April 1996 - September 1999
Job Director of Public Relations & Corporate Communications
Industry Hospital & Health Care
Experience
Lancaster General Health September 1999 - Present
Pennsylvania College of Health Sciences September 2013 - Present
Lebanon Valley College October 2012 - 2014
West Lampeter Township January 2000 - December 2006
Lancaster General April 1996 - September 1999
Intelligencer Journal - Lancaster Newspapers May 1989 - April 1996
Skills
Public Relations, Public Speaking, Media Relations, Social Media, Crisis Communications, Community Relations, Public Affairs, Speech Writing, Strategic Communications, Corporate Communications, Annual Reports, Event Planning, Staff Management, Writing, Press Releases, Publicity, Internal Communications, Copywriting, Editing, Healthcare, Community Outreach, Customer Relations, Government Relations, Email Marketing, Journalism, Brand Development, Proposal Writing, Philanthropy, Grants, Proofreading, Public Policy, Corporate Branding, Community Development, Healthcare Management, Reputation Management, Hospitals, Spokesperson, Communications Planning, Marketing, Leadership, Newspapers, Creative Writing, Web Content Management, Program Development, Copy Editing, Message Development, Creative Direction, Program Management, Content Development, Politics
Education
Lebanon Valley College 2009 — 2012
MBA, Healthcare Administration
Boston College - Wallace E. Carroll Graduate School of Management 2000 — 2003
Certificate, Corporate Community Relations
Temple University 1985 — 1989
BA, Communications
Lancaster General Health September 1999 - Present
Pennsylvania College of Health Sciences September 2013 - Present
Lebanon Valley College October 2012 - 2014
West Lampeter Township January 2000 - December 2006
Lancaster General April 1996 - September 1999
Intelligencer Journal - Lancaster Newspapers May 1989 - April 1996
Skills
Public Relations, Public Speaking, Media Relations, Social Media, Crisis Communications, Community Relations, Public Affairs, Speech Writing, Strategic Communications, Corporate Communications, Annual Reports, Event Planning, Staff Management, Writing, Press Releases, Publicity, Internal Communications, Copywriting, Editing, Healthcare, Community Outreach, Customer Relations, Government Relations, Email Marketing, Journalism, Brand Development, Proposal Writing, Philanthropy, Grants, Proofreading, Public Policy, Corporate Branding, Community Development, Healthcare Management, Reputation Management, Hospitals, Spokesperson, Communications Planning, Marketing, Leadership, Newspapers, Creative Writing, Web Content Management, Program Development, Copy Editing, Message Development, Creative Direction, Program Management, Content Development, Politics
Education
Lebanon Valley College 2009 — 2012
MBA, Healthcare Administration
Boston College - Wallace E. Carroll Graduate School of Management 2000 — 2003
Certificate, Corporate Community Relations
Temple University 1985 — 1989
BA, Communications
Andy Woolley Andy Woolley's Lancaster General Experience 2004 - 2006
Job CEO, The Woolley Group
Industry Hospital & Health Care
Experience
The Woolley Group February 2010 - Present
Lockard August 2014 - April 2015
HealthCare Appraisers, Inc. June 2010 - August 2010
Cogdell Spencer Erdman August 2006 - April 2010
Lancaster General 2004 - 2006
Cogent Healthcare 2001 - 2003
Franklin & Marshall College 1999 - 2001
Highmark Blue Shield 1996 - 2001
Vail Resorts 1991 - 1996
Skills
Hospitals, Strategic Planning, Medical Devices, Leadership, Physicians, Public Speaking, Management, Healthcare, Coaching, Contract Negotiation, Entrepreneurship, Project Planning, Process Improvement, Business Development, Team Building, Budgets, Marketing, Strategy, New Business Development
Education
Penn State University 1986 — 1991
BS, Exercise & Sport Science
Manheim Township High School 1983 — 1991
The Woolley Group February 2010 - Present
Lockard August 2014 - April 2015
HealthCare Appraisers, Inc. June 2010 - August 2010
Cogdell Spencer Erdman August 2006 - April 2010
Lancaster General 2004 - 2006
Cogent Healthcare 2001 - 2003
Franklin & Marshall College 1999 - 2001
Highmark Blue Shield 1996 - 2001
Vail Resorts 1991 - 1996
Skills
Hospitals, Strategic Planning, Medical Devices, Leadership, Physicians, Public Speaking, Management, Healthcare, Coaching, Contract Negotiation, Entrepreneurship, Project Planning, Process Improvement, Business Development, Team Building, Budgets, Marketing, Strategy, New Business Development
Education
Penn State University 1986 — 1991
BS, Exercise & Sport Science
Manheim Township High School 1983 — 1991
Emily Smith-Hershey Emily Smith-Hershey's Lancaster General Experience May 2012 - Present
Job Manager Outpatient Oncology and Infusion Therapy Services at Lancaster General
Industry Hospital & Health Care
Experience
Lancaster General May 2012 - Present
Lancaster General Health July 2006 - May 2012
USAirways August 1999 - May 2001
Skills
Oncology, Nursing, Hospitals, Healthcare, Healthcare Management, EMR, Patient Safety, BLS, Customer Service, Event Planning, ACLS, Lean Thinking, Employee Engagement, Program Management, Team Leadership, Shared Decision Making, Infusion Centers, Infusion Pumps, Service Recovery
Education
Wilmington University 2015 — 2018
Master’s Degree, Nursing Leadership
Wilmington University 2015 — 2018
Master of Business Administration (M.B.A.), Health care
Eastern Mennonite University 2008 — 2010
Bachelor’s Degree, Registered Nursing/Registered Nurse
Lancaster General College of Nursing & Health Sciences 2005 — 2007
Associate's degree, Registered Nursing/Registered Nurse
Lancaster General May 2012 - Present
Lancaster General Health July 2006 - May 2012
USAirways August 1999 - May 2001
Skills
Oncology, Nursing, Hospitals, Healthcare, Healthcare Management, EMR, Patient Safety, BLS, Customer Service, Event Planning, ACLS, Lean Thinking, Employee Engagement, Program Management, Team Leadership, Shared Decision Making, Infusion Centers, Infusion Pumps, Service Recovery
Education
Wilmington University 2015 — 2018
Master’s Degree, Nursing Leadership
Wilmington University 2015 — 2018
Master of Business Administration (M.B.A.), Health care
Eastern Mennonite University 2008 — 2010
Bachelor’s Degree, Registered Nursing/Registered Nurse
Lancaster General College of Nursing & Health Sciences 2005 — 2007
Associate's degree, Registered Nursing/Registered Nurse
Sara Usner's Lancaster General Experience 2009 - January 2011
Job Manager of Patient Access and Contact Centers at Lancaster General Health
Industry Hospital & Health Care
Experience
Lancaster General Health April 2014 - Present
Lancaster General Health January 2011 - Present
Lancaster General 2009 - January 2011
Cellular One July 1991 - September 2001
Lancaster Newspapers October 1985 - July 1989
Skills
Healthcare, EMR, Hospitals, Healthcare Management, Process Improvement, HIPAA, Management, EHR
Education
Alvernia College 2007 — 2011
MBA, Business
Penn State 1978 — 1982
BS, Marketing
Lancaster General Health April 2014 - Present
Lancaster General Health January 2011 - Present
Lancaster General 2009 - January 2011
Cellular One July 1991 - September 2001
Lancaster Newspapers October 1985 - July 1989
Skills
Healthcare, EMR, Hospitals, Healthcare Management, Process Improvement, HIPAA, Management, EHR
Education
Alvernia College 2007 — 2011
MBA, Business
Penn State 1978 — 1982
BS, Marketing
Cynthia Kirkpatrick's Lancaster General Experience February 2006 - November 2009
Job System Administrator/Customer Service Technician at Lancaster General Hospital
Industry Computer Software
Experience
Lancaster General Health 2009 - Present
Lancaster General Hospital February 2007 - February 2010
Lancaster General February 2006 - November 2009
Delta Health Systems 1996 - 2001
Siemens (formerly SMS/Delta Health Systems) 1996 - 2001
Skills
Epic Systems, Ambulatory, EMR, EHR, Healthcare Information..., Software Documentation, Healthcare, HL7, ITIL, Call Center
Education
Lebanon Valley College 2002 — 2007
Bachelor of Applied Science (B.A.Sc.), Digital Communication and Media/Multimedia
Lancaster General Health 2009 - Present
Lancaster General Hospital February 2007 - February 2010
Lancaster General February 2006 - November 2009
Delta Health Systems 1996 - 2001
Siemens (formerly SMS/Delta Health Systems) 1996 - 2001
Skills
Epic Systems, Ambulatory, EMR, EHR, Healthcare Information..., Software Documentation, Healthcare, HL7, ITIL, Call Center
Education
Lebanon Valley College 2002 — 2007
Bachelor of Applied Science (B.A.Sc.), Digital Communication and Media/Multimedia
Debbie Bartman's Lancaster General Experience 2004 - 2007
Job RN and Health Educator at South Central Preferred
Industry Medical Practice
Experience
South Central Preferred September 2007 - Present
WellSpan Health 2007 - Present
Lancaster General 2004 - 2007
Skills
Wellness, Healthcare, Health, Nursing
Education
York College of Pennsylvania 2008 — 2010
BSN, Nursing
Lancaster General College of Nursing 2004 — 2007
ADN, Medical - RN
Hiram College 1976 — 1980
South Central Preferred September 2007 - Present
WellSpan Health 2007 - Present
Lancaster General 2004 - 2007
Skills
Wellness, Healthcare, Health, Nursing
Education
York College of Pennsylvania 2008 — 2010
BSN, Nursing
Lancaster General College of Nursing 2004 — 2007
ADN, Medical - RN
Hiram College 1976 — 1980
Denise Kennedy's Lancaster General Experience March 1996 - 2008
Job VPFinancial Services at Lancaster General Hospital
Industry Hospital & Health Care
Experience
Lancaster General Health 1996 - Present
Lancaster General March 1996 - 2008
Ernst & Young 1986 - 1996
Skills
Revenue Cycle, EMR, Epic Systems, Healthcare, Hospitals, EHR, Healthcare Information..., Strategic Planning, Medicare, HIPAA, Healthcare Industry, Process Improvement, Healthcare Management, Medical Billing, Medicaid, Practice Management, Healthcare Consulting, Budgets, Financial Reporting, Financial Analysis, Managed Care, Informatics, Insurance
Education
Susquehanna University 1982 — 1986
BS, Accounting
Lancaster General Health 1996 - Present
Lancaster General March 1996 - 2008
Ernst & Young 1986 - 1996
Skills
Revenue Cycle, EMR, Epic Systems, Healthcare, Hospitals, EHR, Healthcare Information..., Strategic Planning, Medicare, HIPAA, Healthcare Industry, Process Improvement, Healthcare Management, Medical Billing, Medicaid, Practice Management, Healthcare Consulting, Budgets, Financial Reporting, Financial Analysis, Managed Care, Informatics, Insurance
Education
Susquehanna University 1982 — 1986
BS, Accounting
Rosemary Search's Lancaster General Experience August 2009 - May 2011
Job Wellness Educator at Lancaster General Health
Industry Hospital & Health Care
Experience
Lancaster General Health January 1996 - Present
lancaster general August 2009 - May 2011
Livingston New Jersey January 1981 - May 1987
Skills
Healthcare, Hospitals, EMR, Inpatient, Healthcare Information..., Clinical Research, EHR, Patient Safety, Public Health, Ambulatory, HIPAA, Disease Management
Education
Mount Saint Mary College
BS Nursing, Registered Nursing/Registered Nurse
Lancaster General Health January 1996 - Present
lancaster general August 2009 - May 2011
Livingston New Jersey January 1981 - May 1987
Skills
Healthcare, Hospitals, EMR, Inpatient, Healthcare Information..., Clinical Research, EHR, Patient Safety, Public Health, Ambulatory, HIPAA, Disease Management
Education
Mount Saint Mary College
BS Nursing, Registered Nursing/Registered Nurse
Florence Dickerson's Lancaster General Experience 2010 - 2011
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Lancaster General 2010 - 2011
Lancaster General Health 2010 - 2011
Lancaster General Health 2010 - 2011
Oscars Bar and grill 2003 - 2005
Lulu's sports bar 2001 - 2003
Skills
Patient Care Assistant, Manager food service, Bartender, Servers, Ga corrections officer
Education
Hopkinsville Community College 2010 — 2010
Certified Nursing Assistant
Augusta Technical College 2004 — 2008
Allied Health
Lancaster General 2010 - 2011
Lancaster General Health 2010 - 2011
Lancaster General Health 2010 - 2011
Oscars Bar and grill 2003 - 2005
Lulu's sports bar 2001 - 2003
Skills
Patient Care Assistant, Manager food service, Bartender, Servers, Ga corrections officer
Education
Hopkinsville Community College 2010 — 2010
Certified Nursing Assistant
Augusta Technical College 2004 — 2008
Allied Health
john mast's Lancaster General Experience 2007 - 2014
Job medical doctor, medical director, at Lancaster General Health
Industry Hospital & Health Care
Experience
Lancaster General Health Medical DirectorLancaster General2007 - 2014
Lancaster General 2007 - 2014
Education
Goshen College 1986 — 1991
Bachelor of Science (BS), Biology, General
Lancaster General Health Medical DirectorLancaster General2007 - 2014
Lancaster General 2007 - 2014
Education
Goshen College 1986 — 1991
Bachelor of Science (BS), Biology, General