Liberty Mutual Insurance
Industry: Insurance company
DescriptionLiberty Mutual Group, more commonly known by the name of its primary line of business, Liberty Mutual Insurance, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the United States. Headquarters: Boston, Massachusetts, United States CEO: David H. Long (Jun 29, 2011–) Revenue: 39.41 billion USD (2017) Subsidiaries: Safeco, Ironshore, Parent organization: LMHC Massachusetts Holdings, Inc.
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21,167 Liberty Mutual Insurance employees in database. Find out everything there's to know about Liberty Mutual Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Liberty Mutual Insurance Employees
Summit Imaging May 2015 - Present
North Seattle College April 2013 - March 2015
Liberty Mutual Insurance July 2009 - December 2012
Liberty Mutual Insurance June 1995 - June 2009
Liberty Mutual Insurance January 1991 - May 1995
US Navy January 1985 - June 1988
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Negotiation, Microsoft Office, Microsoft lync, SharePoint, Coordination, Team Facilitation, Microsoft OneNote, High Level Of Accuracy, Outstanding time..., Multitasking Skills, Youth Mentoring, Peer Mentoring, Project Management
Education
North Seattle Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician, 3.85 GPA
North Seattle College
Associate of Arts and Sciences (A.A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Liberty Mutual Insurance March 2015 - Present
Liberty Mutual Insurance May 2014 - March 2015
Connexus Credit Union June 2013 - May 2014
Connexus Credit Union August 2008 - June 2013
Connexus Credit Union August 2001 - August 2008
Miron Construction Co., Inc. March 2000 - August 2001
Wausau Insurance Employees Credit Union March 1994 - March 2000
Wausau Insurance Companies May 1992 - March 1994
Skills
Microsoft Office, Business Travel, Event Planning, Fundraising, Organizing Meetings, Written Communication, Public Speaking, Management, Leadership, Microsoft Word, PowerPoint, Risk Management, Microsoft Excel, Outlook
Education
Northcentral Technical College 1990 — 1992
Associate's degree, Administrative Assistant
State Farm September 2014 - Present
Liberty Mutual Insurance May 2010 - June 2013
Allstate September 2006 - May 2010
Skills
Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Outlook, Teaching, Photoshop, Public Speaking, Xactimate Software, Claim, Insurance, Negotiation, Team Building, Training, Process Improvement, Property & Casualty..., Strategic Planning, Vendor Management, Sales, General Insurance, Commercial Insurance, Liability
Education
University of North Texas 1989 — 1993
Bachelor of Business Administration (BBA), Insurance
North Lake College 1988 — 1990
Liberty Mutual Insurance March 2014 - Present
Liberty Mutual Insurance August 2012 - March 2014
Emory University School of Nursing May 2010 - July 2012
Skills
Property & Casualty..., Insurance, Higher Education, Outlook, Microsoft Excel, Administrative..., Microsoft Office, Microsoft Word, Data Analysis, Customer Service, Leadership, Public Speaking, Analysis, PowerPoint, Event Planning, Administrative..., Sales, Team Building
Education
Clayton State University 2011 — 2013
Northampton Community College
Liberty Mutual Insurance June 2013 - Present
Travelers March 2012 - May 2013
Travelers December 2010 - March 2012
Allen Tate Realtors-Scurry & Associates April 2008 - December 2010
Allstate August 2007 - April 2008
Skills
Customer Service, Social Networking, Networking, Insurance, Property & Casualty..., Workers' Compensation..., Real Estate, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Adobe Acrobat, Leadership, Management, Marketing, Microsoft Office, Public Speaking, Sales, Strategic Planning, Team Building, Training
Education
North Carolina State University 2003 — 2007
Bachelor of Science (B.S.) Business Management, Marketing, 3.3
Liberty Mutual Insurance August 2014 - Present
National Association of Credit Management August 2009 - July 2014
ARC Accounts Recovery Corporation June 2004 - August 2009
Skills
Bankruptcy, Contract Negotiation, Credit, Credit Risk, Accounts Receivable, Credit Analysis, Invoicing, Skip Tracing, Restructuring, Mergers & Acquisitions, Account Reconciliation, Debt Settlement, Financial Analysis, Risk Management, Cash Flow, Credit Management, Notary Public, Forecasting, Accounting, Executive Management, Finance, Cash Management, Analysis, Financial Reporting, Letters of Credit, Process Improvement, Portfolio Management, General Ledger, Management, Negotiation, Budgets, Outlook, Financial Risk, Leadership, Supervisory Skills, Customer Service, Microsoft Excel, Training, Team Building, Strategic Planning, Team Leadership, Microsoft Word, Sales, FDCPA, Microsoft Office, Loss Mitigation, Assets Recovery, Debt Management, Chapter 11
Education
North Seattle Community College 1978 — 1982
Chicago Public Schools June 2014 - Present
Liberty Mutual Insurance April 2008 - May 2013
Children's Memorial Hospital April 2003 - December 2007
Skills
Insurance, Customer Service, Healthcare, Liability, Microsoft Excel, PowerPoint, Property, Public Speaking, Underwriting, Workers Compensation, Social Services
Education
Northeastern Illinois University
Master of Arts (M.A.), Counselor Education/School Counseling and Guidance Services
Northeastern Illinois University
BA, Psychology
Liberty Mutual Insurance January 2015 - Present
Peachtree Medical Billing April 2013 - April 2014
Golden Pantry Food Stores May 2009 - April 2013
CD Mechanical November 2008 - November 2009
Winkler Heating & Air July 2002 - April 2006
Skills
Cashiering, Customer Service, Customer Satisfaction, Sales, Microsoft Office, Microsoft Word, Team Building, PowerPoint, Team Leadership, Data Entry, Employee Relations, Microsoft Excel, Social Media, Public Relations, Merchandising, Telephone Skills, Inventory Control, Hospitality, Office Management, Office Administration, Administrative..., Outlook, Teamwork, Management, Invoicing, Healthcare, Insurance, Medical Billing, HIPAA, Research
Education
Ultimate Medical Academy 2014 — 2014
Associate's Degree, Health Science, 4.0
Professional Career Development Institute 1995 — 1997
Paralegal, Real Estate
North Georgia Technical College 1994 — 1995
Bachelor of Business Administration (B.B.A.), 1 of 2 years Accounting/Finance
TIAA-CREF April 2010 - January 2013
Sentinel Investments February 2007 - May 2009
T. Rowe Price April 2005 - January 2007
Waddell & Reed/Ivy Funds October 2003 - April 2005
Banc of America Capital Management/Nations Funds May 1999 - February 2003
Evergreen Investments April 1998 - November 1998
AIM Distributors, Inc. February 1997 - March 1998
State Street Research August 1994 - February 1997
Liberty Mutual Insurance January 1992 - July 1994
Skills
Mutual Funds, Investments, Asset Managment, Asset Management, Competitive Analysis, Strategy, Marketing, Product Marketing, Marketing Communications, Marketing Strategy, Financial Services, Product Management, Market Research, Leadership, Management, Advertising, Business Development, Integrated Marketing
Education
Northeastern University 1987 — 1991
BS, Communications
Liberty Mutual Insurance May 2015 - Present
Liberty Mutual Insurance December 2012 - Present
Liberty Mutual Insurance October 2014 - May 2015
Skills
Property, Insurance, General Insurance, Casualty, Liability, Claim, Call Centers, Outlook, Homeowners, Customer Experience, Claims Handling, Team Leadership, Team Building, Casualty Insurance, Customer Retention, Customer Service, Microsoft Office, Property, Umbrella Insurance, Underwriting
Education
North Lake College 2014 — 2017
Liberty Mutual Insurance September 2015 - Present
Enterprise Rent-A-Car October 2007 - Present
A & S Construction December 2005 - October 2007
Skills
Automotive, Customer Satisfaction, Customer Service, Leadership, Project Management, Process Improvement, Program Management, Account Management, Operations Management, Team Leadership, Cross-functional Team..., Management, Team Building, Sales
Education
North Carolina State University 2001 — 2005
ABM, Economics, Agriculture, Business, Management
Marathon County Courthouse April 2012 - Present
Liberty Mutual Insurance April 2000 - June 2010
Skills
Microsoft Office, PowerPoint, WordPerfect, Westlaw
Education
Globe University 2010 — 2012
Associates, Paralegal
Northcentral Technical College
Associate's degree, Administrative Assistant and Secretarial Science, General
Domain Home Accessories May 2009 - March 2013
Aegon, USA August 1992 - November 1999
Liberty Mutual Insurance August 1985 - August 1992
Education
North Shore Community College 1971 — 1973
General Studies
Peabody High School 1965 — 1969
Hulcher Services March 2014 - Present
Hulcher Services November 2011 - April 2014
Liberty Mutual Insurance October 2009 - November 2011
GEICO August 2006 - October 2009
Countrywide February 2005 - August 2006
Skills
Claims Handling, Customer Service, Outlook, Call Center, Microsoft Excel, Sales, Microsoft Office, Microsoft Word, Data Entry, Negotiation, Customer Retention, Customer Satisfaction, Management, Account Management, Teamwork, Operations Management, Telephone Skills, Transportation, Dispatching, Training, Logistics, Rail, Freight, Fleet Management, Logistics Management, Transportation Planning, Supply Chain Management, Strategic Planning, Pricing, Inventory Management, Procurement, Time Management, Budgets, Analysis, Automotive, Rolling Stock, Invoicing, Heavy Equipment
Education
North Central Texas College 2014 — 2019
North Lake College 2011 — 2012
Liberty Mutual Insurance July 1997 - Present
Law Offices of Thomas Cahraman August 1985 - June 1996
Skills
Insurance, Microsoft Excel, Financial Planning, Microsoft Word, Leadership, Analysis, Financial Analysis, Risk Management, Public Speaking, Process Improvement, PowerPoint, Social Media, Strategic Financial..., Employee Benefits, Access, Social Networking, Business Analysis, Investments, Customer Service, Microsoft Office
Education
North Central College
Liberty Mutual Insurance May 2015 - Present
Liberty Mutual Insurance September 2006 - May 2015
Center Partners February 2001 - April 2005
Southern California Soil & Testing, Inc. January 2002 - October 2003
US Army September 1999 - September 2001
Skills
Training, Customer Service, Process Improvement, Leadership, Microsoft Office, Property, Sales, Team Building, Call Centers, Strategic Planning, Insurance, Sales Management, Management, Customer Satisfaction, Coaching, Underwriting, General Insurance, Account Management, Microsoft Word, PowerPoint, Microsoft Excel
Education
American Concrete Institute 2002 — 2008
Field Tech Grade 1, Concrete Testing
North Idaho College 2005 — 2006
Social Work
A Co. 4th Eng. & C Co. 35th Eng. Battalion 1999 — 2001
Demolitions and Engineering
Coeur D Alene High School 1994 — 1997
Allegis Global Solutions - HSBC RPO March 2015 - Present
Allegis Global Solutions - Fresenius RPO July 2014 - February 2015
James Hardie Building Products 2013 - 2014
Liberty Mutual Insurance 2011 - 2013
Career Education Corporation 2011 - 2011
Schneider National 2010 - 2011
Consolidated Graphics 2007 - 2009
Ready Set Service 2007 - 2007
Snelling 2000 - 2006
Skills
Talent Acquisition, Recruiting, Human Resources, Temporary Placement, Account Management, Customer Service, Sales, Financial Services, Marketing, Healthcare, Manufacturing, Administrative Work, Accounting, Supply Chain, Logistics, Online Advertising, Transportation, Quality Control, SEO, Medicine, Training, Applicant Tracking..., Employee Benefits, Executive Search, SDLC, Management, Sourcing, Sales Operations, Hiring, College Recruiting, Internet Recruiting, Interviews, Employee Relations, Technical Recruiting, Onboarding, Job Fairs, Cold Calling, Behavioral Interviewing
Education
North Central College
BA, Organizational Communication
Liberty Mutual Insurance July 2012 - Present
Skills
Life Insurance, Insurance, Property & Casualty..., Umbrella Insurance, Underwriting, Fixed Annuities, Term Life Insurance, Casualty, Whole Life, Liability, Homeowners, Universal Life, Customer Retention, Customer Service, General Insurance, Renters, Commercial Insurance, Sales
Education
Northeast Wisconsin Technical College 2006 — 2008
Associate's degree, Business, Management, Marketing, and Related Support Services
Ashwaubenon
Brooks Running Company August 2013 - Present
Slalom Consulting September 2010 - August 2013
Liberty Mutual Insurance June 2012 - July 2013
Walgreens January 2012 - May 2012
Walgreens October 2011 - May 2012
MillerCoors October 2010 - March 2012
Blackwell Consulting Services, Inc. February 2007 - September 2010
Kraft Foods February 2007 - September 2010
Access One, Inc. 2005 - 2007
Broadwing Communications 2001 - 2003
Skills
IT Strategy, Change Management, Business Process..., Project Management, Training Delivery, Learning & Development..., Organizational Design, Business Development, Data Governance, Program Management, Management Consulting, Business Intelligence, Business Process..., SDLC, Strategy, Telecommunications, Business Analysis, Vendor Management, Process Improvement, PMO, Leadership, Project Portfolio..., Consulting
Education
North Central College 1994 — 1998
Bachelor of Arts (B.A.), Speech Communications
North Central College 1994 — 1998
Bachelor of Arts (B.A.), Kinesiology and Exercise Science
North Central College 1994 — 1998
Minor, Psychology
Liberty Mutual Insurance
Skills
Ability to multitask,..., Promote teamwork and..., Provide a a full range..., Meeting Planning, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Expense Reports, Business Travel, Technical Support, Executive Calendar..., Lync, Video Conferencing, Ergonomics, Spreadsheets, Administrative..., Customer Service
Education
North Shore Community College
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Liberty Mutual Insurance August 2013 - Present
Liberty Mutual Insurance June 2011 - August 2013
Liberty Mutual Insurance December 2009 - June 2011
the workplace HELPLINE LLC February 2007 - September 2009
Gas Sensor Solutions LLC (GSS) February 2006 - July 2006
American Red Cross January 2005 - June 2005
Skills
Risk Management, Claim, Insurance, Management, Analysis, Strategy, Business Strategy, CRM, Marketing, Market Research, Customer Service, Property & Casualty..., Relationship Management, Claims Management
Education
Northeastern University
Master of Business Administration (MBA), Finance, General
Northeastern University
Bachelor of Science International Business, International Business, Marketing and Management
Dublin City University
European Business
Liberty Mutual Insurance April 2012 - Present
North Ridge Country Club 2007 - April 2012
Aflac April 2011 - March 2012
Sweetright Entertainment September 2010 - March 2011
Ironwood Country Club May 2006 - August 2007
Adam's Lawn care January 2000 - January 2004
Skills
Insurance, Life Insurance, Sales, Marketing, Golf, Product Development, Sports, Sports Marketing, Event Management, Event Planning, Customer Service, Marketing Strategy, Team Building, Leadership, Direct Sales, Customer Satisfaction, Sales Management, Time Management, Sales Operations, Management, Advertising, Employee Benefits, Start-ups
Education
North Carolina State University 2006 — 2010
BS, Sport Management
WPS Health Insurance October 2010 - Present
Wausau Health Services April 2009 - August 2010
Liberty Mutual Insurance August 2009 - May 2010
Liberty Mutual Insurance August 2009 - May 2010
Wausau Health Services February 2008 - August 2009
WPS Health Insurance July 2004 - December 2006
Skills
Customer Service, Leadership Development, Organizational...
Education
Northcentral Technical College 2007 — 2009
Associate's degree, Human Services, General
Northcentral Technical College
Human Services
Athens High School 1999 — 2002
General
Athens High School
High School Diploma
Liberty Mutual Insurance December 2011 - Present
Newmark Grubb Knight Frank 2011 - 2012
Skills
Data Center, Troubleshooting, Disaster Recovery, Vendor Management, Project Management, IT Operations, Facilities Management, IT Management, Visio, IT Service Management, ITIL, Business Continuity, Virtualization, Active Directory, Security, Contract Negotiation, Operations Management
Education
North Seattle Community College
Electrical/HVAC
Zandee School of Engineering
Steam engines/Chillers
Wells Fargo Home Mortgage October 2013 - Present
Wells Fargo Home Mortgage December 2012 - November 2013
Kaplan Higher Education February 2009 - December 2012
Kaplan Professional 2006 - February 2009
Prudential Old English Realtors January 2007 - July 2008
Liberty Mutual Insurance 2004 - 2007
Prudential Property and Casualty Insurance 1981 - 2005
Skills
Team Building, Contract Negotiations, Sales Management, Negotiation, Account Management, Training, Underwriting Managment, Leadership, Contract Negotiation, Budgets, Sales, Marketing, Performance Management, Sales Operations, Business Analysis, Management, Vendor Management, Public Speaking, Time Management, Customer Service, Coaching, Insurance, Strategic Planning, Risk Management, Process Improvement, Underwriting
Education
Walden University 2002 — 2003
MBA, Marketing
North Central College 1995 — 1998
Bachelor, Managment
Willowbrook High School 1976 — 1979
High School, Business
Hill Dermaceuticals, Inc. June 2007 - Present
Liberty Mutual Insurance 1985 - 2007
Education
North Carolina State University 1980 — 1985
BS, Engineering
Shire June 2015 - Present
Laufer and Associates, under contract with Novartis Vaccines March 2014 - June 2015
Liberty Mutual Insurance May 2013 - January 2014
John Hancock Life Insurance Company (U.S.A.) January 2008 - November 2011
Gulf Bay November 2006 - October 2007
WCI Communities September 2002 - November 2006
Fidelity Investments January 1998 - November 2001
Legal 1993 - 1997
Skills
Access, Customer Service, SharePoint, Visio, Contract Management, Microsoft Excel, Financial Services, Insurance, Microsoft Office, Business Analysis, Project Planning, Lotus Notes, Outlook, Problem Solving, Troubleshooting, Analysis, Administration, Spreadsheets, Risk Management, Web Design, Internet, Microsoft Word, Newsletters, Organization, PowerPoint, Research, Office Management, Software Documentation, Budgets, Process Improvement, Accounting
Education
North Shore Community College 1993 — 1996
Associates, Legal Assistant / Office Technology
Family Planning Health Services April 2012 - Present
Saloon Dubay Supper Club April 2010 - December 2010
US Census Bureau April 2010 - May 2010
Liberty Mutual Insurance February 2003 - March 2009
Wilson-Hurd Manufacturing Co Inc July 1988 - February 2003
Skills
Training, Payroll, Accounts Receivable, Accounting, Invoicing, Tax, Microsoft Excel, Process Improvement, Budgets, Microsoft Word, Financial Statements, ADP Payroll, Accounts Payable, Account Reconciliation, Bookkeeping, QuickBooks
Education
Northcentral Technical College
Associate, Accounting
Upper Iowa University
Bachelors, Human Resource Management
Liberty Mutual Insurance June 2014 - Present
Liberty Mutual Insurance September 2013 - June 2014
Center Partners September 2012 - September 2013
Center Partners February 2012 - September 2012
Center Partners May 2011 - February 2012
United States Soccer Federation August 2003 - January 2012
Ardent Flame Designs, LLC September 2010 - May 2011
Ferreus Wines Inc March 2009 - September 2010
Skills
Sales, Customer Service, Leadership, Call Centers, Coaching, Employee Training, Management, Performance Management, Customer Satisfaction, Conflict Resolution, Leadership Development, Training, Soft Skills, Call Center, Customer Relations, Training & Development, Adult Education, Behavior Based Coaching, Workforce Management, Data Analysis, Communication, Auto Claims, Claims Handling, Telephone Skills, Team Building, Time Management, Microsoft Office, Process Improvement, Microsoft Excel
Education
Western Governors University 2015 — 2017
Bachelor of Science (B.S.), Business Management
North Idaho College 2012 — 2013
General Studies, Business
North Idaho College 2008 — 2010
Psychology
Our Lady Of Victory School 2004 — 2008
High School Diploma
Lowe's Companies, Inc. August 2014 - Present
Liberty Mutual Insurance December 2011 - August 2014
Education
North Carolina State University 2005 — 2009
Bachelor's Degree, Psychology
Liberty Mutual Insurance September 2013 - Present
Jacobs September 2010 - September 2013
Chenega Corporation June 2008 - December 2009
US Air Force February 2004 - February 2008
Skills
Information Assurance, Security+, System Administration, Windows Server, Active Directory, Security Clearance, BMC Remedy, Computer Security, Network Security, DoD, Security, A+ Certified, Network Administration, Servers, Software Installation, Computer Hardware, VMware, Microsoft Exchange, DNS, Troubleshooting, Hardware, Technical Support, Integration, Networking, Information Security, Help Desk Support, Windows, Group Policy, Windows 7, Windows XP
Education
North Shore Community College 2009 — 2013
Graphic Design-Integrated Media
University of Phoenix 2007 — 2007
Liberal Arts and Sciences, General Studies and Humanities
Liberty Mutual Insurance June 2015 - Present
Institute for Advanced Analytics, NC State University June 2014 - May 2015
ASR Analytics, LLC October 2010 - June 2014
Skills
Data Analysis, SAS programming, Analytics, Statistics, SQL, R, Data Mining, Python, Time Series Analysis, Text Mining, Geospatial Data, Logistic Regression, Research, Business Intelligence, Predictive Modeling, Quantitative Analytics, Linear Regression, ANOVA, Business Analytics, Technical Writing, SPSS, Economics, Visual Basic, VBA, Qualitative Research, Econometrics, Amazon EC2 Web Server, Proposal Writing, Data Cleaning, Project Management, Stata, Machine Learning, SAS Programming, SAS, Microsoft Office, Linear Algebra, Data Modeling
Education
North Carolina State University 2014 — 2015
Master's Degree, Master of Science in Analytics, Institute for Advanced Analytics
University of Massachusetts, Amherst 2008 — 2010
BA, Economics
Universidad Pablo de Olavide 2009 — 2009
Spanish Language, European History
Liberty Mutual Insurance January 2014 - Present
Liberty Mutual Insurance November 2009 - December 2013
Liberty Mutual Insurance September 2001 - October 2009
Liberty Mutual Insurance September 1997 - September 2001
Skills
Security, Security Management, Corporate Security, Information Security..., Physical Security, Security Operations, Surveillance, Private Investigations, Security Audits, LDRPS, Emergency Management, Loss Prevention, Executive Protection, C-Cure Access Control, Business Continuity, Emergency Notification, Access Control, Customer Service, Training
Education
Colorado State University-Global Campus 2014 — 2017
Business Administration and Management, General
Northcentral Technical College 1993 — 1995
Associate's degree, Police Science
Liberty Mutual Insurance June 1979 - Present
Skills
Communicaitons, Writing, Clerical, Creative Fiction, Scrapbooking, Walking, Journalism
Education
University of Wisconsin-Marathon County 1983 — 1985
English/Language Arts Teacher Education
Northcentral Technical College 1978 — 1979
Clerk Typist
Merril High School 1974 — 1978
Liberty Mutual Insurance September 2014 - Present
Enterprise Rent-A-Car May 2007 - September 2014
MC Sports June 2005 - May 2007
North Central College September 2002 - June 2006
Skills
Sales Management, Customer Service, Goal Oriented, Multi Tasking, Time Management, Teamwork, Telephone Skills, Microsoft Word, Customer Satisfaction, Customer Retention, Accounts Receivable
Education
North Central College 2002 — 2006
Bachelor of Arts (B.A.), Sociology & Religion
Bank of America April 2014 - Present
Bank of America January 2013 - April 2014
Bank of America November 2009 - December 2012
Bank of America April 2007 - November 2009
Liberty Mutual Insurance December 2004 - April 2007
Skills
Loan Origination, Risk Management, Trading, Syndications, Loans, Portfolio Management, Microsoft Office, Banking, Loan Servicing
Education
North Carolina State University 2000 — 2004
Business, Finance
Zurich North America June 2014 - Present
Accretive Health March 2012 - June 2014
WellPoint July 2011 - March 2012
Liberty Mutual Insurance October 2006 - October 2010
Kaplan Financial June 2005 - October 2006
Prudential Financial January 2004 - March 2005
Skills
Test Automation, SDLC, Quality Assurance, Test Cases, Test Planning, System Testing, Visio, Agile Methodologies, Software Project..., SharePoint, LoadRunner, Regression Testing, Business Analysis, WinRunner, ClearQuest, Integration Testing, Agile Testing, Databases, Data Analysis, Performance Testing, Integration, Microsoft SQL Server, Scrum, Oracle, PL/SQL, User Acceptance Testing, Requirements Gathering, SQL, TFS, Systems Analysis, VBScript, QTP, Agile Project Management, Test Management, Web Services, Web Applications, Test Strategy, Quality Center, Manual Testing, Visual Studio, T-SQL, RUP, C#, Process Improvement, Crystal Reports, SSRS, Software Implementation, HP QTP, HP Quality Center, Requirements Analysis
Education
Northeastern Illinois University 2003 — 2004
Master, Computer Science
The Hartford January 2015 - Present
State Street September 2014 - December 2014
Liberty Mutual Insurance September 2013 - September 2014
John Hancock Financial Services January 2013 - September 2013
Fidelity Investments June 2012 - December 2012
MDT Advisers A Federated Advisory Company August 2011 - June 2012
State Street Bank & Trust Corporation March 2008 - August 2011
DST Systems, Incorporated October 2006 - March 2008
Putnam Investments November 2005 - October 2006
Skills
Equities, Investments, Mutual Funds, Bloomberg, Fixed Income, Business Analysis, Analysis, Finance, Portfolio Management, Process Improvement, Business Process..., Requirements Gathering, Financial Services, Management, Business Requirements
Education
North Shore Community College
Liberty Mutual Insurance February 2010 - Present
BNI 2011 - 2012
AFLAC September 2008 - February 2010
Four Wheels Auto Group November 2004 - January 2008
Terra-Mar September 2001 - August 2003
Community Opportunities June 1996 - January 1998
People Inc. May 1995 - June 1996
Skills
Property & Casualty..., Term Life Insurance, Whole Life, Universal Life, Life Insurance, Insurance, 401k, Cold Calling, Customer Service, Employee Benefits, Leadership, Marketing, Public Speaking, Sales, Team Building, Account Management
Education
Northeastern State University 1999 — 2001
BS, Biology/ Chemistry
St. Charles County Community College 1996 — 1997
AA, General
Liberty Mutual Insurance March 2015 - Present
Liberty Mutual Insurance July 2014 - February 2015
Liberty Mutual Insurance July 2013 - July 2014
Liberty Mutual Insurance December 2010 - July 2013
The Center for Association Management, Inc. December 2009 - December 2010
American Marketing Association, Boston December 2009 - December 2010
Piers Park Sailing Center August 2007 - December 2009
Boston Symphony Orchestra May 2006 - December 2009
Jumpstart September 2008 - April 2009
Non-Profit Capital Management January 2008 - August 2008
Skills
Social Media, Non-profits, Fundraising, Event Planning, Community Outreach, Human Resources, Program Development, Leadership, Volunteer Management, Customer Service, Public Relations, Microsoft Office, Microsoft Excel, Nonprofits, Social Networking, Public Speaking
Education
Northeastern University 2005 — 2010
Bachelor of Arts (BA), Organizational Communication, General
Liberty Mutual Insurance December 2014 - Present
JP Morgan Chase January 2012 - November 2014
JPMorgan Chase September 2009 - February 2012
Edward Jones June 2008 - August 2009
Skills
Mortgage Banking, Mortgage Lending, Loans, Loan Origination, Credit, Refinance, FHA, Residential Mortgages, Banking, Credit Analysis, VA loans, Consumer Lending, Commercial Lending, FHA financing, Small Business Lending, Underwriting, Mortgage Underwriting, USDA, Financial Services
Education
North Central College 2003 — 2008
Bachelor of Arts (B.A.), History
Social Security Administration February 2005 - Present
Liberty Mutual Insurance May 1998 - February 2005
Skills
Policy, Public Speaking, Community Outreach, Organizational..., Leadership Development, Employee Relations, Analysis, Nonprofits, Insurance, Workshop Facilitation, Employee Benefits, Leadership, Management, Team Building
Education
North Carolina A&T State University 1994 — 1998
Bachelor of Science (BS), Economics
Liberty Mutual Insurance September 2011 - Present
Skills
Property & Casualty..., Insurance, Homeowners, Term Life Insurance, Life Insurance, Umbrella Insurance, Whole Life, Fixed Annuities, Renters, Liability, General Insurance, Disability Insurance, Employee Benefits, Retirement Planning, Retirement, Customer Service, Leadership, Small Business, Commercial Insurance, Workers Compensation, Commercial Lines, Legal Liability, Permanent Life Insurance, Casualty, Long Term Care Insurance, Team Building, Professional Liability, Sales, Universal Life, Flood Insurance, Mutual Funds, Licensed Property &..., Accident
Education
Northeastern State University
Bachelor of Business Administration (BBA), Meetings and Destinations Management
Liberty Mutual Insurance June 2015 - Present
Liberty Mutual Insurance Pacific Region Insurance March 2013 - Present
Liberty Mutual Insurance September 2013 - May 2015
Liberty Mutual Insurance December 2010 - September 2013
Golden Eagle Insurance December 2010 - December 2012
Golden Eagle Insurance August 2006 - December 2010
Golden Eagle Insurance Corp December 1997 - August 2006
Golden Eagle Insurance Corp 1988 - 1997
Skills
Liability, Property & Casualty..., Insurance, Commercial Lines, Casualty, Reinsurance, Claims Management, Brokers, Life Insurance, Banking, Financial Risk, Employee Benefits, Health Insurance, D&O, Employment Practices...
Education
University of Phoenix 1998 — 2001
Bachelor of Science in Business Management, Business Management
Northeast Mississippi Community College 1978 — 1980
Associate's degree, Marketing/Marketing Management, General
Retired and Consultant February 2015 - Present
Cincinnati Insurance Company June 2011 - November 2014
CCMSI December 2010 - June 2011
Safety / Ergonomics Consulting May 2009 - December 2010
Fireman's Fund Insurance Co August 1990 - March 2009
Professional Risk Consulting Services (Self - Employed) 1903 - 1904
Gallagher Bassett Services 1902 - 1903
Liberty Mutual Insurance 1901 - 1902
Skills
Risk Management, Workers Compensation, Property & Casualty..., Training, Public Speaking, Insurance, Umbrella Insurance, Program Management, Risk Assessment, Claim, Employee Benefits, Analysis, Leadership, Customer Service, Casualty, Casualty Insurance, Commercial Insurance, Legal Liability, Management, Liability, General Insurance
Education
North Park University 1900 — 1901
BA, Biology
Global Knowledge Training March 2013 - Present
Resolute Security July 2011 - February 2013
Horace Mann July 2010 - June 2011
Nationwide Insurance December 2006 - April 2010
Allstate Insurance April 2003 - December 2006
Liberty Mutual Insurance June 2001 - December 2002
Skills
Instructor-led Training, Learning Management, Needs Analysis, Training, Leadership, Training Delivery, Coaching, ADDIE, Management, Cold Calling, Sales, Sales Process, Direct Sales, Customer Service, Sales Operations, Team Building, Employee Training
Education
North Carolina State University
Bachelor of Arts (BA), Political Science
North Forsyth HS
Liberty Mutual Insurance April 2015 - Present
Natalie Ruffin January 2015 - Present
The University of Memphis January 2007 - September 2012
Courtyard by Marriott San Diego Central June 2005 - May 2006
Courtyard by Marriott San Diego Central February 2005 - June 2005
Nationwide Insurance Company July 2002 - December 2004
Skills
Event Management, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, English, Outlook, Budgets, Windows, Hospitality, Research, Public Speaking, Hotels, Strategic Planning, Hospitality Management, Negotiation, Hospitality Industry, Event Planning, Writing, SEO, Sales, Marketing, Account Management, Teamwork, Time Management
Education
The University of Memphis 2008 — 2011
Master's Degree, Professional Studies/Strategic Leadership
North Carolina Central University 1997 — 2001
Bachelor's Degree, Business Administration-Marketing
Vestmark February 2014 - Present
Cartera Commerce, Inc October 2011 - February 2014
Charles River Development June 2010 - September 2011
Microsoft January 2009 - June 2009
Goldman Sachs January 2008 - June 2008
Citigroup January 2007 - August 2007
Liberty Mutual Insurance June 2004 - August 2006
Skills
Eclipse, Java, PHP, Bash, Linux, Windows, JavaScript, C#, Apache, MySQL, Microsoft SQL Server, JSP, HTML, JDBC, Agile Methodologies, Java Enterprise Edition, Software Engineering, XML, SQL, Software Development, .NET, Web Services, Object Oriented Design
Education
Northeastern University 2005 — 2010
Bachelor of Science, Computer Science
The Hewn Group LLC August 2011 - Present
ATC Solutions January 2014 - February 2015
Oak City Academy January 2013 - June 2014
Tall Traditions Building Company July 2013 - January 2014
Play For Hope International January 2012 - February 2013
Credit Suisse June 2007 - December 2012
Liberty Mutual Insurance January 2007 - May 2007
Skills
Accounting for Small..., Small Business, Bookkeeping, Accounting, QuickBooks, Small Business..., Non-profit Finance, Microsoft Excel, Financial Control, Control, Analysis, Process Improvement, Economics, Finance, Business Analysis, Financial Analysis, Non-profit Volunteer
Education
North Carolina State University - College of Management 2002 — 2006
Bachelors, Business Management
Liberty Mutual Insurance January 2013 - Present
Farmers Insurance September 2011 - December 2012
State Farm Insurance November 2010 - June 2011
Midway Title Services May 2009 - November 2009
Counselors' Title Company, LLC October 2000 - April 2009
National Real Estate Title Agency, Inc November 1999 - September 2000
TransContinental Title Company February 1996 - November 1999
Nations Title Insurance July 1995 - February 1996
National Equity Title Company 1991 - 1995
Skills
Securities Registered..., Illinois Producer..., Illinois Producer..., Illinois Producer..., Notary Public State of..., Casualty, Underwriting, Insurance, Series 63, Banking, Marketing, Training, Indiana Producer..., Indiana Producer..., Negotiation, Disability Insurance, Property & Casualty..., Term Life Insurance, Payroll, Financial Services, Sales Management, Employee Benefits, Selling, Casualty Insurance, Small Business, Retirement Planning, Mortgage Lending, Management, Budgets, Strategic Planning, Sales, Team Building, Life Insurance, Fixed Annuities, General Insurance, Finance, Health Insurance, Cold Calling, Customer Service, Claim, Whole Life, Renters, Analysis, Legal Liability, Liability, Accounting
Education
Northern Illinois University 1988 — 1990
BS, Business Management and Finance
North Carolina State University 1986 — 1988
Mt. Carmel H.S.
Liberty Mutual Insurance March 2013 - Present
Liberty Mutual Insurance January 2011 - Present
Liberty Mutual Insurance January 2009 - January 2011
Wausau Signature Agency January 2005 - January 2009
Skills
Customer Service, Collaborative Problem..., Problem Analysis, Streamlining Work..., Big-picture Thinking, Research, Team Leadership, Creative Solutions, Marketing Communications, Internal & External..., Industry Brochures, Microsoft Office, Microsoft Excel, Windows, PowerPoint, Microsoft Word, Management, Health Insurance, Outlook, Property & Casualty..., Commercial Insurance, Liability, Commercial Lines, Workers Compensation, Claim, Claims Management
Education
University of Phoenix 2003 — 2005
Bachelor of Science (B.S.), Management
Northcentral Technical College 1995 — 1997
Associate of Arts (A.A.), Marketing
Samuels & Associates December 2014 - Present
Liberty Mutual Insurance April 2013 - December 2014
Liberty Mutual Insurance April 2012 - April 2013
Liberty Mutual Insurance December 2010 - April 2012
Watermark Donut Company (Dunkin' Donuts September 2009 - November 2010
Dana-Farber Cancer Institute January 2009 - December 2009
Wentworth Institute of Technology: Office of Housing and Residential Life 2006 - 2008
Tamworth Dunkin Donuts April 2005 - July 2005
Skills
SketchUp, Adobe Creative Suite, Project Coordination, AutoCAD Architecture, AwareManager, Microsoft Office, FormZ, Multiple Project..., Organization, Training, Construction, Management, Space planning, Architectures, Architecture, Space Planning, Facilities Management, Renovation, Leadership
Education
Northeastern University 2014 — 2016
Master of Business Administration (M.B.A.), Sustainabilty; Finance
Wentworth Institute of Technology 2005 — 2010
BSA, Architecture
Liberty Mutual Insurance July 2015 - Present
Travelers April 2012 - July 2015
Travelers Insurance September 2010 - April 2012
Howes Insurance Group September 2008 - September 2010
The Hanover Insurance Group January 2007 - September 2008
Claims Bureau USA March 2006 - September 2006
Skills
Insurance, Commercial Insurance, Underwriting, Liability, Property & Casualty..., Casualty, Umbrella Insurance, Customer Service, Professional Liability, Analysis, Legal Liability, Account Management, Negotiation, Workers Compensation, Agency Relations, Pricing Negotiations, General Insurance, Claim
Education
Northeastern University 1999 — 2004
Bachelor of Science
Liberty Mutual Insurance February 2012 - Present
Liberty Mutual Insurance January 2009 - January 2012
Safeco Insurance 2008 - 2009
Safeco Insurance February 2002 - 2008
Safeco Insurance January 1998 - February 2002
Safeco Insurance August 1994 - January 1998
Safeco Insurance October 1990 - August 1994
Safeco Insurance January 1990 - October 1990
Safeco Insurance April 1989 - January 1990
Safeco Insurance February 1986 - April 1989
Skills
DB2, COBOL, Software Development, Insurance, SDLC, Surety, Commercial Insurance, Informatica, ETL, IBM Mainframe, JCL, Requirements Gathering, Solution Architecture, Business Requirements, Databases, SOA
Education
North Seattle College 1984 — 1985
AAS, Data Processing
Northeastern University September 2015 - Present
Liberty Mutual Insurance January 2015 - June 2015
NaviNet January 2014 - June 2014
Admirals Bank June 2013 - November 2013
Aeropostale September 2009 - September 2012
Skills
Customer Service, Communication Skills, Java, Microsoft Office, Eclipse, ACLS, Scheme, Social Networking, Italian, HTML, CSS, Visual Basic, TFS, MVC, C#
Education
Northeastern University 2012 — 2017
Bachelor of Science (BS), Computer Science
North Shore Community College 2010 — 2012
Liberty Mutual Insurance August 2014 - Present
Liberty Mutual Insurance August 2013 - August 2014
Liberty Mutual Insurance November 2012 - August 2013
Liberty Mutual Insurance May 2012 - December 2012
Rochester Institute of Technology September 2011 - May 2012
ACS - A Xerox Company July 2011 - August 2011
North Carolina Wesleyan College August 2008 - May 2011
NASH UNC Health Care January 2009 - May 2009
Skills
System Administration, Telephony, Amazon Web Services..., Troubleshooting, Project Management, Microsoft Office, Public Speaking, Windows, Customer Service, Microsoft Excel, Microsoft Word, Active Directory, VMware, PowerPoint, Operating Systems, Windows Server, Access, Voice Administration, Lync/Unified Messaging, Provisioning Aruba APs, Avaya Call Manager, Servers, Switches, Security, Cloud Computing, VoIP, Routers, Cisco Technologies, Management, Windows 7, Information Technology
Education
Rochester Institute of Technology 2011 — 2012
Master of Science, Networking & Systems Administration
North Carolina Wesleyan College 2007 — 2011
Bachelor of Science, Computer Information Systems, Accounting
Brandeis University May 2015 - Present
Houghton Mifflin Harcourt 2014 - 2015
Oracle 2010 - 2012
IBM 2005 - 2010
Usability Professionals' Association 2006 - 2009
IBM / Rational 2004 - 2005
Half-Tide Designs, Inc 2000 - 2004
Compuware 1997 - 2001
Liberty Mutual Insurance 1995 - 1997
Skills
User Experience, Usability Testing, User-centered Design, Information Architecture, User Interface Design, Interaction Design, Experience Design, User Scenarios, Contextual Inquiry, User Interface, Human Computer..., Heuristic Evaluation, User Research, Usability Engineering, Agile Methodologies, Task Analysis, Web Design, Iterative Design, Wire Framing, Customer Experience, Rapid Prototyping, Design Leadership, Persona, Site Maps, Focus Groups, Human-computer..., Design Strategy, Requirements Gathering, Creative Direction, Needs Analysis, Web Applications, User Studies, Website Testing, Technological Innovation, Prototyping, Usability Design, Information Design, Product Design, Paper Prototyping, Human Factors..., Participatory Design, Mobile Design, Contextual Design, Portals, Staff Mentoring, Agile, Heuristic Analysis, user experience..., Personnel Leadership, Concept Ideation
Education
North Carolina State University
MS Industrial Engineering, Ergonomics and Human Factors
Tufts University
BS. Engineering, Engineering Design / Psychology
Liberty Mutual Insurance July 2015 - Present
Santander Bank, N.A. July 2014 - July 2015
Santander Bank, N.A. November 2012 - July 2014
Cambridge Police Department January 2011 - May 2012
Community Resources For Justice April 2009 - December 2009
Trial Court of the Commonwealth of Massachusetts January 2009 - June 2009
Skills
Microsoft Office, Criminal Justice, Customer Service, Research, Outlook, Public Speaking, Data Analysis, Time Management, Criminal Investigations, Financial Analysis, Analysis, PowerPoint, Microsoft Word, Private Investigations, AML, Bank Secrecy Act, Investigation, Management, Anti Money Laundering
Education
Northeastern University 2007 — 2012
BS, Criminal Justice
Northeastern University 2007 — 2012
Bachelor of Science (B.S.), Criminal Justice
Independent Consultant March 2009 - Present
Liberty Mutual Insurance February 2006 - March 2009
Liberty Mutual Insurance September 2002 - February 2006
Benedictine University August 2000 - August 2002
Dick's Sporting Goods September 1998 - September 2000
Skills
Hyperion, Database Development, Database Management, Data Analysis, Data Reporting, SQL, Ad Hoc Reporting, Access, Excel, Customer Retention, Surveys, Training & Development, Business Intelligence, Human Capital Management, Six Sigma, Organizational..., Change Management, Word, PowerPoint, Outlook, Microsoft Office, Lean Manufacturing, Leadership Development, Performance Management, Data Warehousing, Talent Management, Process Improvement, Coaching, Strategic Planning, Succession Planning, Continuous Improvement, Program Management, Team Building, Databases, Management, Training, Leadership
Education
Northeastern Illinois University
Special Education
University of Illinois at Chicago
Accounting
American Express 2015 - Present
Cognizant Technology Solutions January 2012 - 2015
The New York Times January 2012 - April 2012
Visiting Nurse Service of New York November 2010 - February 2012
Standard & Poor's September 2008 - November 2010
Standard and Poors September 2008 - September 2009
Liberty Mutual Insurance October 2007 - September 2008
Texas Health and Human Services Commission August 2006 - October 2007
CSC November 2004 - August 2006
AT&T August 2003 - November 2004
Skills
Agile Methodologies, Enterprise Architecture, SDLC, SOA, IT Strategy, Integration, Software Development, Software Project..., Enterprise Software, Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2014 — 2016
EMBA
North Carolina State University
Master of Science (M.S.), Computer Engineering
Osmania University
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Liberty Mutual Insurance April 2012 - Present
Aspirus October 2011 - April 2012
Walgreens Home Care August 2008 - October 2011
WPS Health Insurance November 2003 - August 2008
Peoples State Bank August 2000 - January 2004
Skills
Claim, Insurance, Health Insurance, Healthcare, Commercial Insurance, Workers Compensation
Education
Northcentral Technical College 2001 — 2002
Medical transcription
State Street March 2015 - Present
State Street Bank August 2013 - March 2015
Liberty Mutual Insurance April 2012 - August 2013
US Navy Reserve April 2005 - March 2013
State Street January 2009 - December 2012
Goldman Sachs July 2008 - December 2008
State Street May 2007 - June 2008
Skills
Excel, Access, Visio, Word, Bloomberg, Documentum, SharePoint, MLS, Active Directory, TSM, NT, Unix, Aperture, BMC Patrol, Remedy, Financial Analysis, Financial Accounting, Workflow, Real Estate, Real Estate Investment, Real Estate Transactions, Real Estate Financing, Multi-family, Business Analysis, Business Process, Argus, Cash Flow Forecasting, Cash Flow, Leases, Military Leadership, Military Experience, Microsoft Office, Account Reconciliation, Operations, Securities Lending, Data Center, Disaster Recovery, Analysis, Systems Analysis, Microsoft Excel, CISA, COBIT, IT Audit, Investment Properties, Microsoft Word, BMC Remedy, Information Technology, Finance, Backup & Restore, Change Management
Education
Northeastern University 2014 — 2016
Master of Business Administration (M.B.A.), High Technology Management
Northeastern University
BSBA, Finance & Management Information Systems, Cum Laude
Boston Latin Academy
High School, College Prep
Liberty Mutual Insurance November 2014 - Present
Bank of America September 2013 - October 2014
Bank of America 2010 - 2013
Skills
Banking, Loans, Retail Banking, Credit Analysis, Mortgage Lending, Consumer Lending, Credit Risk, Mortgage Banking, CRM, Loan Origination, Management, Leadership, Customer Service, Team Building, Relationship Management, Portfolio Management, Process Improvement, Coaching, Lines Of Credit, Sales, Training
Education
North Carolina State University 2003 — 2007
Bachelor of Arts (BA), Sociology
Lake Taylor High 1999 — 2003
High school diploma
Just For You Barbering Academy
Apprentice Barber, Barbering/Barber
Edgewater Technology June 2015 - Present
John Hancock Financial Services April 2013 - June 2015
Liberty Mutual Insurance May 2011 - April 2013
John Hancock Life Insurance Company (U.S.A.) January 2011 - May 2011
John Hancock Life Insurance Company (U.S.A.) January 2008 - January 2011
Danversbank December 2006 - January 2008
Skills
Life Insurance, Long Term Care Insurance, Commercial Insurance, Long-term Care, Insurance, Customer Service, Underwriting, Fixed Annuities, Call Centers, Property & Casualty..., Strategic Financial..., Sales, Employee Benefits
Education
North Shore Community College
Business Administration
Liberty Mutual Insurance March 2015 - Present
South Atlantic Conference (SAC) August 2013 - Present
Mid-Eastern Athletic Conference (MEAC) July 2013 - Present
Sustainable Community Resources January 2012 - Present
NC Center for Global Logistics, Guilford Technical Community College March 2013 - June 2013
BA, Inc. NC July 2009 - November 2011
BA, Inc. NC 2009 - 2011
Skills
Proposal Writing, Program Management, Project Management, Project Planning, Public Speaking
Education
Southern New Hampshire University 2005 — 2007
Master of Science, Community Economic Development
North Carolina Agricultural and Technical State University 1995 — 2000
BA Broadcast Production
Liberty Mutual Insurance November 2013 - Present
Care.com March 2013 - October 2013
Zipcar Inc May 2008 - February 2013
Zipcar November 2009 - April 2012
Zipcar May 2008 - November 2009
Skills
Data Analysis, Process Improvement, Customer Service, Risk Management, Insurance, Training, CRM, Microsoft Office, Salesforce.com, Strategic Planning, Project Management, Research, Microsoft Excel, Program Management, Cross-functional Team..., Customer Satisfaction, Negotiation, Databases, SQL, Marketing, Outlook, Budgets, Excel, PowerPoint, Compliance, Transportation, Project Planning, Event Planning, Financial Analysis, Risk Analysis, Marketing Strategy, Customer Relations, Problem Solving, P&L Analysis, Sustainability, Property & Casualty..., Insurance Risk, Loss Prevention, Loss Prevention..., Business Development, Business Strategy, Business Intelligence...
Education
Northeastern University 2004 — 2009
UC Berkeley
Liberty Mutual Insurance February 2013 - Present
Liberty Mutual Insurance July 2012 - February 2013
Liberty Mutual Insurance July 2011 - July 2012
Liberty Mutual Insurance January 2008 - July 2011
Liberty Mutual Insurance August 2006 - January 2008
Liberty Mutual Insurance February 2003 - August 2006
Skills
Customer Service, Workers' Compensation..., Medical Billing, Auto Insurance, Team Building, Teamwork, Lean Management, Process Improvement, Workers Compensation, Claim, Property & Casualty..., Insurance, Employee Benefits, Management, Underwriting, Analysis, Leadership, Training, Microsoft Office
Education
Upper Iowa University 2010 — 2013
Bachelors of Sciene, Business Administration, 3.78
Upper Iowa University 2010 — 2012
Associate of Arts (AA)
Northcentral Technical College 2011 — 2011
Certified Nursing Assistant
Wausau West
Gen Re April 2015 - Present
Gen Re July 2013 - Present
Gen Re August 2011 - July 2013
Gen Re July 2008 - July 2011
GenRe November 2005 - June 2008
Liberty Mutual Insurance August 2002 - November 2005
The Katun Group January 1991 - July 2002
Skills
Project Management, MS Project, ITIL Foundation..., Requirements Analysis, ITIL, Process Improvement, Risk Assessment, Requirements Gathering, IT Strategy, Vendor Management, SDLC, Business Analysis, Strategy, PMO, Business Process..., Management, SQL, MS Excel Pivot Tables, Quality Assurance, reinsurance, ITIL Process, ITIL Implementation, Change Management, Release Management, Problem Management, Problem Solving, Leadership, XML, Quality Center, Enterprise Architecture, PMP, Business Process, Project Portfolio..., Testing, Visio, IT Management, Integration, Software Project..., Agile Project Management, Reinsurance, Data Warehousing, Consulting, Information Technology, Insurance, Business Intelligence, Risk Management, Training, Governance, Program Management
Education
Northeastern University 1982 — 1984
Computer Science
Liberty Mutual Insurance August 2014 - Present
Relias Learning February 2014 - August 2014
Bankers Life and Casualty Company July 2013 - October 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Cold Calling, Salesforce.com, Sales Process, Sales Presentations, Marketing, Sales, Leadership, Time Management
Education
North Carolina State University 2009 — 2013
Bachelor of, Political Science and Government
North Carolina State University 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Discovery Insurance February 2014 - Present
Liberty Mutual Insurance March 1998 - December 2013
Integon Insurance 1996 - March 1998
Skills
Liability, Claim, General Insurance, Legal Liability, Insurance, Property & Casualty..., Workers Compensation, Casualty, Commercial Insurance, Professional Liability, Fraud Detection, Insurance Fraud, Fraud Claims, Claims Investigations, Auto Claims, Property Damage, Claim Investigation, Personal Injury, Casualty Insurance, Subrogation
Education
North Carolina State University - College of Management 1989 — 2003
Bachelor of Arts (BA), Economics
Liberty Mutual Insurance October 2013 - Present
Enterprise Rent-A-Car April 2013 - October 2013
Enterprise Rent-A-Car April 2012 - April 2013
Mecklenburg County Parks and Recreation November 2011 - May 2012
UNC Charlotte August 2010 - June 2011
Boston Celtics September 2009 - December 2009
Skills
Marketing, Time Management, Digital Media, Sponsorship, Management, Strategy, Sales Management, Customer Service
Education
North Carolina State University 2006 — 2010
BS, Sport Management
MassMutual Trainer, Technical Project ManagerAgilent1999 - 2000
Hewlett Packard 1989 - 1999
Apollo Computer 1985 - 1989
Liberty Mutual Insurance March 1977 - January 1985
Skills
SDLC, Requirements Gathering, Business Analysis, Software Documentation, ITIL, Process Improvement, Requirements Analysis, Vendor Management, Business Requirements, Visio, Business Process..., Business Process, Data Center, SharePoint, Resource Management, Enterprise Architecture, Project Portfolio..., Data Warehousing, Business Intelligence, IT Strategy
Education
University of Colorado Colorado Springs 1994 — 2000
MBA, Information Systems
Suffolk University - Sawyer Business School 1974 — 1976
MPA, Public Administration
University of Massachusetts Boston 1971 — 1973
BS, Political Science
North Shore Community College 1969 — 1971
AS, History
Liberty Mutual Insurance April 2014 - Present
Liberty Mutual September 2008 - May 2014
Safeco Insurance June 1985 - September 2008
Skills
SDLC, Agile Methodologies, HTML, Requirements Gathering, Software Development, Architectures, Process Improvement, SOA, Business Analysis, Leadership, Integration, Enterprise Architecture, SharePoint, Vendor Management, SQL, Visio, Business Process, Software Project...
Education
North Seattle College 1983 — 1985
Data Processing Certificate, Information Systems
Washington State University 1973 — 1976
BS, Forestry
Northwestern University 1970 — 1973
Theater, English Literature
Shady Side Academy 1966 — 1970
High School, General
Valley View School District 365U August 2013 - Present
Young Women's Leadership Charter School of Chicago January 2013 - May 2013
Sedgwick CMS April 2008 - January 2013
Liberty Mutual Insurance 2004 - April 2008
Village of Lisle Public Works May 2000 - August 2004
Skills
Workers Compensation, Claim, Subrogation, Risk Management, Litigation, Property & Casualty..., Customer Service, Insurance, Strategic Planning
Education
Roosevelt University 2011 — 2015
Master of Arts (M.A.), Secondary Education, 4.0/4.0
Northeastern Illinois University 2008 — 2011
Bachelor of Arts (B.A.), English
University of Illinois at Urbana-Champaign - College of Business 2000 — 2004
Bachelor of Science (B.S.), Finance
Safeco 2004 - Present
Liberty Mutual Insurance October 2003 - Present
Skills
Quality Center, SDLC, Quality Assurance, Software Quality..., Waterfall
Education
North Seattle College 1996 — 1999
Retired August 1969 - Present
Liberty Mutual Insurance 2003 - 2006
Nationwide Insurance 1996 - 2003
Wausau Insurance 1993 - 1996
IBM 1989 - 1993
IBM 1987 - 1989
IBM 1984 - 1987
IBM 1977 - 1984
IBM 1969 - 1977
Skills
Customer Service, Account Management, Product Management, Solution Selling, Computer Hardware, Storage, Project Management, Windows
Education
Northcentral Technical College 1967 — 1969
Electronics and Data Processing
Liberty Mutual Insurance June 2013 - Present
Travelers April 2013 - June 2013
Travelers January 2013 - April 2013
Travelers July 2010 - January 2013
Nationwide Insurance August 2006 - July 2010
Nationwide Insurance May 1999 - August 2006
Skills
Claim, Liability, Property & Casualty..., Property Damage, Workers Compensation, Claim Investigation, Subrogation, Casualty, Liability Analysis, Claims Handling, Casualty Insurance, Property, Personal Injury, Claims Resolution, Property Claims, Professional Liability, Workers' Compensation..., Work Life Balance, Employee Training, Employee Opinion Surveys, Team Leadership, Team Management
Education
North Carolina Agricultural and Technical State University 1996 — 1999
Bachelor of Science (B.S.), Marketing
Presidieo Network Solutions June 2010 - October 2010
Putnam Investments August 2009 - February 2010
Liberty Mutual Insurance 2007 - 2009
Education
North Shore Community College
AS, Technical Writing
North Shore Community College
AS, Manufacturing Engineering
University of Lowell
BS, Business
Liberty Mutual Insurance March 2012 - Present
Axcelis Technologies December 1995 - February 2012
Axcelis Technologies 1995 - 2009
Skills
Microsoft SQL Server, C#, SQL, Oracle, SDLC, Agile Methodologies, Unix, Databases, Visio, SharePoint, Integration, Business Intelligence, Data Warehousing, Database Administration, Requirements Analysis, Testing, Troubleshooting
Education
North Shore Community College 1998 — 1999
Liberty Mutual Insurance April 2012 - Present
Liberty Mutual Insurance September 2011 - March 2012
Wentworth Douglass Hospital March 2010 - August 2011
Liberty Mutual Insurance November 2005 - August 2008
Liberty Mutual Insurance 2003 - 2005
Liberty Mutual Insurance 1998 - 2003
Skills
Software Project..., Project Management, SDLC, Requirements Gathering, Program Management, Management, Analysis, IT Strategy, Healthcare Information..., Leadership, PMP, Project Planning, Systems Analysis, Business Analysis, Change Management, Insurance, Business Requirements, Process Improvement, Software Quality..., Software Implementation, Project Portfolio..., Governance, Production Support, Team Management, Cross-functional Team..., Resource Management, Vendor Management, Academic Tutoring, Social Media..., Requirements Analysis
Education
The George Washington University - School of Business
Master's Degree, Information Technology Project Management
University of New Hampshire
Master of Business Administration (M.B.A.)
Northeastern University
Bachelor's Degree, Finance, Cum Laude
Wayland High School, Wayland, Massachusetts
High School
SJA Agency LLC May 2013 - Present
SJA Agency, LLC February 2001 - Present
Royal and Sunalliace October 1999 - February 2001
Liberty Mutual Insurance March 1994 - October 1999
Skills
Underwriting, Property & Casualty..., Insurance, Commercial Insurance, Liability, General Insurance, Casualty Insurance, Legal Liability, Workers Compensation, Brokers, Risk Management
Education
Wake Forest University Graduate School 2015 — 2016
Master of Business Administration (M.B.A.)
North Carolina Agricultural and Technical State University 1989 — 1993
BS, Economics
Liberty Mutual Insurance June 2015 - Present
Liberty Mutual Insurance April 2013 - June 2015
Target Analytics, a Blackbaud Company May 2008 - April 2013
State Street June 2006 - April 2008
Boston Redevelopment Authority July 2005 - December 2005
Raytheon May 2003 - August 2003
Skills
Strategic Planning, Process Improvement, Analytics, Data Mining, Databases, Database Marketing, Predictive Analytics, SQL, Business Intelligence, Data Analysis, Direct Marketing, Big Data, Marketing Analytics, Segmentation, SAS, Product Development, Product Planning, PL/SQL, SPSS, Database Modeling, CHAID
Education
Northeastern University 2002 — 2006
BS, Economics
Schuster Law Office, LLC August 2005 - Present
Wausau School District 2003 - 2005
Marathon County Courthouse 2004 - 2004
Community Based Outpatient Clinic 2002 - 2003
Liberty Mutual Insurance 1992 - 2001
Skills
Management, Human Resources, Administrative..., Outlook, Start-ups, Payroll, Microsoft Excel, PowerPoint, Customer Service, Estate Planning, Finance, Business Planning
Education
Upper Iowa University 1995 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.619
Northcentral Technical College
Associate's degree, Information Processing
Cross Insurance November 2004 - Present
Utica National Insurance Group November 2000 - June 2003
Electric Insurance Company October 1997 - November 2000
Liberty Mutual Insurance 1988 - 1998
Skills
Insurance, Claim, Subrogation, Commercial Insurance, Claims Management, Property, Workers Compensation, Underwriting, Property, Professional Liability, Legal Liability, General Insurance, Customer Service, Casualty Insurance
Education
Saugus High School 1984 — 1986
Diploma
North Shore Community College
Business
Insurance Licenses & Certificates
North Shore Community College August 2015 - Present
Addison Gilbert Hospital - A member of Lahey Health March 2011 - August 2015
Beverly Hospital November 2007 - March 2011
North Shore Medical Center June 2007 - November 2007
Tufts-New England Medical Center August 2005 - May 2007
Tufts-New England Medical Center August 2003 - August 2005
Liberty Mutual Insurance March 2000 - July 2003
Beverly Hospital June 1996 - March 2000
Skills
Healthcare, Hospitals, Clinical Research, Healthcare Management, Healthcare Information..., HIPAA, Medical Terminology, Cpr Certified, EMR, Patient Safety, Medicine, Meditech, Medical Records, EHR, Radiology, Pediatrics
Education
North Shore Community College 2005 — 2007
AS, Radiologic Technology
Northeastern University 1994 — 1996
MS, Counseling Psychology
Salem State University 1989 — 1994
BA, Psychology, Minors Biology and Chemistry
Alliance of Professionals & Consultants, Inc. (APC) May 2013 - Present
Alliance of Professionals & Consultants, Inc. May 2011 - December 2013
Liberty Mutual Insurance June 2009 - September 2010
Liberty Mutual Insurance May 2008 - May 2009
Skills
Word, Customer Relations, Microsoft Office, Excel, PowerPoint, Microsoft Excel, Customer Service, Account Management, Sales, Process Improvement, Outlook, Team Leadership, Salesforce.com, Leadership, Access, Recruiting, Human Resources, Marketing, Management, Microsoft Word
Education
North Carolina State University 2005 — 2009
B.S, Business Administration/Finance
Liberty Mutual Insurance August 2015 - Present
Atlas Financial Holdings, Inc. August 2013 - Present
Berkley Underwriting Partners June 2009 - August 2013
Berkley Underwriting Partners June 2008 - December 2009
Berkley Underwriting Partners June 2008 - December 2009
Skills
General Ledger, Journal Entries, Banking, Payments, Underwriting, Insurance, Property & Casualty..., Commercial Insurance, Liability, Casualty, Reinsurance, Financial Analysis, Investments, Employee Benefits, Financial Reporting, Accounting, Process Improvement, Analysis, Business Analysis, Microsoft Excel, Umbrella Insurance
Education
North Central College 2005 — 2009
B.A., Finance and Economics Double Major; Accounting Minor
North Central College 2005 — 2009
B.A., Finance and Economics Double Major; Accounting Minor
Batavia High School
Verizon Wireless January 2013 - Present
Wake County Public School System March 2013 - September 2013
Liberty Mutual Insurance April 2012 - January 2013
F.A Academy January 2008 - December 2011
concierge Auto Detailers 2006 - 2011
Enterprise Rent-A-Car 2006 - 2009
Skills
Recruiting, Sales, Account Management, Sales Management, Budgets, Marketing, Insurance, Customer Service, Cold Calling, Forecasting
Education
North Carolina Central University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
John W. Stilp, D.D.S. September 2001 - Present
Liberty Mutual Insurance August 1987 - Present
Liberty Mutual Insurance Company August 1987 - January 2010
Skills
Medical Transcription, Insurance, Travel Arrangements, Calendaring, Calendars, Administrative..., Outlook, File Management, Office Equipment, Spreadsheets, Notary Public, Data Entry, Confidentiality, Medical Terminology, Microsoft Word, Microsoft Excel, PowerPoint, Administrative...
Education
Upper Iowa University 2004 — 2009
Bachelor of Science, Business Administration
Northcentral Technical College 2000 — 2001
Certificate in Medical Transcription, Medical Transcription
Northcentral Technical College 1985 — 1987
Associates Degree, Secretarial Science
Liberty Mutual Insurance June 2011 - Present
JP Morgan Chase 2008 - December 2009
Washington Mutual 1998 - 2008
Washington Mutual 1995 - 1998
Education
North Seattle College
COBOL
University of Washington
B.A., Communications
Liberty Mutual Insurance May 2014 - Present
Liberty Mutual Insurance October 2013 - May 2014
Zurich Insurance January 2012 - October 2013
Paychex, Inc. 2006 - December 2011
Skills
PDCA, Kaizen, Process Flow Mapping, Value Stream Mapping, Visio, Minitab, DMAIC Process, Project Leadership, Change Agent, Coaching/Mentoring, Quantitative Analytics, Qualitative Data, Leadership, Cross-functional Team..., Problem Solving, Visual Management, Presentations, Teaching, Strategic Influence, Six Sigma, Employee Training, Training, Payroll, Lean Transformation, Toyota Production System, Human Resources, Coaching, Operational Excellence, Customer Satisfaction, Business Process..., Business Process, Management, Team Building, Process Improvement
Education
Rochester Institute of Technology 2011 — 2011
Lean Six Sigma Black Belt
University of Illinois at Urbana-Champaign 2010 — 2010
Six Sigma Green Belt Certificate, Process Improvement
North Central College 2008 — 2008
Grad Certificate in Leadership, Leadership
York University 1981 — 1990
MFA, Visual Arts (Process Art, Sculpture)
ASTD Training Certificate
Liberty Mutual Insurance June 2015 - Present
Ateb, Inc. May 2011 - June 2014
Ateb, Inc. January 2011 - May 2011
North Carolina State University August 2010 - May 2011
Skills
Microsoft Excel, Research, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, SAS, SAS programming, Linear Regression, Data Analysis, Regression Analysis, Exploratory Data..., Data Mining, Time Series Analysis, Text Analytics, Logistic Regression, Tableau, Cluster Analysis, R, Statistical Modeling, Business Intelligence, Business Analytics, Web Analytics, JMP, Teamwork, SAS Programming, Data Visualization, Analytics, Statistics, Predictive Modeling, SPSS, Databases, SQL
Education
North Carolina State University 2014 — 2015
Master of Science (MS), Analytics
North Carolina State University 2006 — 2011
Bachelor's Degree, B.S. Statistics
Banco Popular de Puerto Rico February 2013 - August 2015
Ernst & Young February 2011 - April 2012
Liberty Mutual Insurance May 2004 - January 2009
Skills
Banking, Compliance, Compliance Oversight, Regulations, Regulatory Analysis, Retail Banking, Auditing, External Audit, Insurance, Property & Casualty..., Commercial Insurance, Casualty, General Insurance, Liability, Claim, Reinsurance, Tax Accounting, Financial Audits, Legal Liability, Underwriting, Commercial Lines, Health Insurance, Umbrella Insurance, Claims Management, Workers Compensation, Professional Liability, Brokers, Disability Insurance, D&O, Term Life Insurance, Tax Preparation, Corporate Tax, Tax Returns, Individual Income Tax, Quality Auditing, Commercial Banking, Mortgage Banking
Education
Suffolk University 2006 — 2010
Master of Business Administration (MBA), Accounting and Business/Management
Northeastern University 2000 — 2004
Bachelor of Science (BS), Criminal Justice
Certified Fraud Examiner
CFE, Fraud Investigation
Envision Eyecare February 2013 - Present
Liberty Mutual Insurance May 2007 - September 2011
Saint Clare's Hospital January 2006 - November 2006
American Red Cross December 2005 - February 2006
Skills
Utilization Management, Healthcare, BLS, Disease Management, Phlebotomy, Home Care, Teamwork, Long-term Care, Clinical Research, Customer Service, Nursing, Managed Care, Leadership, Medical/Surgical, Utilization Review, Public Speaking
Education
Northcentral Technical College 2002 — 2005
RN Associates Degree, Nursing Education, B+
UW-River Falls 1971 — 1972
General Studies
Randstad/UMR November 2012 - April 2013
Liberty Mutual Insurance March 2007 - September 2009
WAUSAU HEALTH SERVICES August 2005 - May 2006
Eye Clinic of WI February 2003 - August 2005
Skills
Nursing, Healthcare, Medical Coding, Medicine, Software Documentation
Education
Northcentral Technical College 2014 — 2016
Associate's degree, Healthcare Business Specialist
Rasmussen College-Wausau 2010 — 2011
AAS, Health Information Technician
NTC 1994 — 1997
Associates Degree, nursing
Liberty Mutual Insurance July 2015 - Present
Liberty Mutual Insurance December 2012 - July 2015
Liberty Mutual Insurance July 2010 - December 2012
Erie Insurance Group February 2004 - May 2010
Education
North Carolina State University 1998 — 2002
Math and Science Education
Miers Insurance July 1980 - July 2000
Bowers Schumann & Welch June 1982 - September 1987
Liberty Mutual Insurance June 1971 - October 1981
Skills
Competitive Analysis, Organizational...
Education
Northampton Community College 2010 — 2012
Selective Insurance July 2009 - Present
Liberty Mutual Insurance February 2007 - July 2009
Education
North Central College 2010 — 2012
Master of Business Administration (MBA), Finance, General
North Central College 2000 — 2004
BA, Accounting, International Business
Liberty Mutual Insurance May 2011 - October 2013
Wachovia, A Wells Fargo Company February 2007 - April 2010
Wells Fargo Home Mortgage May 2003 - February 2007
Lucent Technologies, Inc 1993 - 2001
Skills
Team Building, Customer Service, Coaching, Teamwork, Leadership Development, Business Analysis, Leadership, Microsoft Word, Strategic Planning, Training, Sales, Process Improvement, Project Planning, Analysis, Budgets, Customer Satisfaction, Account Management, Insurance, Mortgage Lending, Program Management, Management, Event Planning, Risk Management, Marketing, Team Leadership, Recruiting, Call Centers, Negotiation, Public Speaking, Sales Management
Education
North Carolina A&T State University 1981 — 1985
BS, Computer Science
North Carolina Agricultural and Technical State University 1977 — 1979
Nursing
NanNu's Fixin's January 2007 - Present
IBM May 1985 - February 2009
Liberty Mutual Insurance February 1973 - May 1980
Skills
Sign Language, Customer Service, Catering, Leadership, Sales, Training, Employee Relations, Management, Customer Satisfaction, Program Management, Team Building, Strategy, Coaching, Team Leadership, Marketing, Change Management
Education
North Lake College 1983 — 1984
Booker T. Washington 1965 — 1969
Lowe's Companies, Inc. December 2014 - Present
Liberty Mutual Insurance September 2012 - November 2014
North Carolina Department of Corrections March 2010 - September 2012
Charlotte-Mecklenburg Police Department January 2008 - March 2010
United States Marshals August 2007 - December 2007
Skills
Investigation, Case Management, Law Enforcement, Property & Casualty..., Insurance, Interviews, Customer Service, Claims Handling, Automobile Liability, Claims Investigations, Chaplaincy, Military Experience, Negotiation, Criminal Investigations, Evidence, Enforcement, Criminal Law, Policy, Courts, Training, Criminal Justice, Background Checks, Microsoft Office
Education
North Carolina State University 2004 — 2007
Bachelor of Science, Criminology
Liberty Mutual Insurance October 2002 - Present
Allstate July 2001 - October 2002
ServiceMaster Cleaning and Restoration March 1996 - July 2001
Skills
Subrogation, Arbitration, Negotiation, Product Liability, General Liability, Property & Casualty..., Homeowners, Claims Management, Claim
Education
Temple University 1993 — 1994
None, English
Northampton Community College 1990 — 1993
Liberty Mutual Insurance June 1975 - June 2012
Liberty Mutual Insurance 1975 - 2012
Skills
CPA
Education
Upper Iowa Yniversity 1993 — 1997
BS, Accounting
Northcentral Technical College
Associate's degree, Accounting
Liberty Mutual Insurance June 1996 - Present
Skills
Agile Methodologies
Education
Northcentral Technical College
Computer Programming, Specific Applications
University of Wisconsin - Oshkosh
Bachelor of Arts (B.A.), Math
Liberty Mutual Insurance August 2006 - Present
Liberty Mutual Insurance November 2005 - August 2006
OfficeTeam December 2004 - November 2005
Marriott Hotel October 2001 - August 2005
North Lake College October 2003 - October 2004
Le Peep Grill December 1999 - October 2001
Career Starts May 2001 - August 2001
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Highly detail oriented, Travel Management, Ordering Office Supplies, Administrative Office..., Telephone Skills, Administrative..., Office Management
Education
North Lake College
Associate's Degree, Executive Assistant/Executive Secretary
North Lake College
Associate of Arts (AA), General Studies
MacArthur High School 1997 — 2001
Liberty Mutual Insurance July 2007 - Present
Mc Fall General Agency July 2006 - June 2007
Safeco Insurance January 2000 - July 2006
Skills
Liability, Commercial Lines, Insurance, General Insurance, Legal Liability, Umbrella Insurance, Workers Compensation, Professional Liability, Property & Casualty..., Compliance, Inland Marine, Auto
Education
North Seattle Community College
Liberty Mutual Insurance
Skills
Microsoft Excel, Financial Reporting, Microsoft Word, Leadership, Financial Analysis
Education
North Carolina Wesleyan College 1995 — 1999