Live Ops
Industry: Company
DescriptionLiveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. Headquarters: Scottsdale, AZ CEO: Greg Hanover Founded: 2000 SVP: Doug DeBolt (Client, Business Dev) Founders: Maynard Webb, Wendell Brown, Doug Feirstein, Bill Trenchard, Steve Doumar Subsidiaries: Keniks, LLC, UserEvents, Inc.
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Live Ops Employees
Live ops ContractorDistributech Inc.September 2013 - Present
Skills
PowerPoint, Customer Service, English, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Data Entry
Education
Ashford University
Associate of Arts (A.A.), Non-Profit/Public/Organizational Management
brown high
Live-Ops June 2010 - October 2014
Jackson Hewitt Tax Service Inc. December 2012 - April 2014
Chase Com (AT&T) August 2005 - August 2009
Flint Odyssey House June 2003 - June 2005
Education
University of Houston-Victoria 2014 — 2016
Bachelor's degree, Accounting and Finance
Houston Community College 2009 — 2012
Associates of Applied Science, Business Management
Live Ops June 2008 - January 2015
Medical Doctor Associates February 2003 - October 2007
United Systems Integrator June 2001 - October 2002
UnitedHealth Group 1999 - 2001
Comcast Cable June 1991 - May 1997
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Trade Shows, Trade Show Exhibitor, Marketing, Internet Marketing
Education
American Public University System 2011 — 2015
Bachelor’s Degree, Legal Studies, General, 3.8 GPA
JP Morgan Chase May 2011 - Present
Limited Brands April 2011 - May 2011
Mast Industries March 2011 - May 2011
Live Ops May 2010 - September 2010
Limited Brands March 2010 - June 2010
Limited Brands May 2009 - September 2009
Limited Logistics Services October 2007 - January 2009
Buffalo Wild Wings June 2002 - March 2005
Skills
Instructor-led Training, Instructional Design, Training
Education
Clarion University of Pennsylvania 1992 — 1996
BA, Speech Communication
Walmart November 2012 - Present
Dollar General May 2007 - August 2012
Dollar General 2007 - 2012
Live Ops May 2007 - August 2007
Star Asset August 2006 - February 2007
Citrus County School Board September 2005 - December 2005
Technology Conservation Group January 2004 - March 2005
Avon January 1997 - January 2002
Skills
Customer Satisfaction, Cash Register, Leadership, Time Management, Customer Service, Data Entry, Customer Experience, Telephone Skills
Education
Daytona College 2012 — 2013
Medical Office Management/Administration
Service Master February 2011 - Present
Big Brother's Relationship Advice February 2012 - Present
1 God 4 All Ministries July 2013 - Present
Live Ops February 2008 - March 2011
At&T Wireless, Atlanta, GA February 2000 - October 2003
Skills
Customer Retention, Long-term Customer..., Social Media Strategist, Social Media Consulting, Web Content Management, Content Writing, Google Webmaster Tools, Sales Presentations, Sales, SEO, Training, Management, Social Media, Brand Management
Education
University of Phoenix 2006 — 2009
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Chicago State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Make Your Dreams Come True June 2006 - Present
Live Ops April 2006 - December 2006
West Corporation March 2006 - August 2006
Budco: The Dialogue Company January 2004 - June 2006
Chase January 2004 - September 2005
Convergys March 2002 - December 2003
QEK Global Solutions March 2002 - December 2002
Skills
Lead Generation, Advertising, B2B Marketing, Public Speaking, B2B, Social Media Marketing, Marketing, Business Development, Customer Service, Telemarketing, Call Centers, Social Networking, Event Management, Event Planning, Employee Training
Education
Lawrence Technological University 2001 — 2005
Computer Engineering
Pannell Planning Services June 2014 - Present
Lincoln Financial Group September 2014 - July 2015
Bank of America February 2013 - September 2014
Live Ops October 2012 - February 2013
AT&T June 2011 - July 2012
United States Virginia Army National Guard November 2003 - November 2011
STARTEK March 2010 - June 2011
GSI Commerce November 2005 - February 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Finance, Financial Accounting, Accounting, Banking, Team Building, Time Management, Team Leadership, Financial Analysis, Nonprofits, Sales, Call Centers, Social Media, Training, SharePoint, Access, Human Resources, Account Reconciliation, Employee Training, Analysis, Process Improvement, Leadership, Marketing, Event Planning, Leadership Development, Program Management, Account Management, New Business Development, Social Networking, Management, Contract Negotiation
Education
Liberty University 2011 — 2014
Bachelor of Science, Business Accounting
Patrick Henry Community College 2005 — 2010
Associate of Applied Science, Accounting; Law and Political Science
WorkMarket November 2010 - Present
DSSolutionZ January 2001 - Present
Field Solutions LLC, and OnForce Inc. 2008 - 2014
Field Solutions LLC, and OnForce Inc. 2008 - 2014
Contingent Network Services 2010 - 2012
Field Nation 2009 - 2012
Live Ops January 2009 - July 2010
QUALXSERV 1/2006 January 2006 - December 2006
IBM July 1998 - August 2002
Skills
Cables, Computer Hardware..., Network Engineering, Troubleshooting, Cisco Technologies, Help Desk Support, Windows 7, XP, Laptops, Hardware, Servers, Computer Hardware, Cabling, Network Administration, Printers, Routers, Computer Repair, Customer Satisfaction, Software Installation, Windows XP, Networking, Technical Support, Wireless Networking
Education
ITT Technical Institute 2009 — 2013
Associates, Information Technology
Northeastern Technical College 1996 — 1998
Associates, Computer Programming
CHESTERFIELD MARLBORO TECHNICAL COLLEGE C
of ITT Technical Institute
Royal Bahama Cruiseline June 2014 - Present
Live Ops November 2009 - Present
Goldenchild Productions November 2009 - Present
FoleyAgency 2009 - Present
Tropical Manson Suites November 2000 - June 2003
First USA Bank June 1998 - August 2000
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, English, Marketing, PowerPoint, Call Centers, Outlook, Customer Service, Research, Public Speaking, Windows, Social Media, Photoshop, Event Planning, Editing, HTML, Teaching, Budgets, Entertainment, Social Networking, Public Relations, Sales, Management
Education
Rollins College 1998 — 2000
BS in Broadcast Journalism, MBA specializing in Marketing
Florida Agricultural and Mechanical University 1992 — 1996
Bachelor of Science (B.S.), Broadcast Journalism
Oviedo High School 1990 — 1992
Live Ops January 2008 - Present
Hennepin Theatre District January 2005 - January 2011
Skills
Retail, Merchandising, Sales, Customer Service, Management, Time Management, Training, Microsoft Office
Education
Eagan High School
High School Diploma
The Art Institutes International-Minnesota
Self-employed March 2010 - Present
Kinky Life Natural Hair Boutique June 2009 - Present
West Corporation 2009 - Present
Live Ops 2004 - 2008
Skills
Natural Hair, Cosmetology, Hair Care, Hair Straightening, Hair Extensions, Hair Cutting, Master Colorist, Corrective Color, Curling, Makeovers, Beauty Industry
Education
Chattahoochee Technical College 2006 — 2009
Master of Cosmetology, Cosmetology, Barber/Styling, and Nail Instructor
Nationwide Funding Source, LLC June 2014 - Present
Stephanie's Home Decor Boutique, LLC May 2011 - Present
GlobalCare, Inc. May 2013 - October 2014
Live Ops April 2011 - January 2013
West at Home February 2009 - January 2012
West at Home January 2009 - January 2012
US Navy Reserve September 2002 - July 2009
Navy and Marine Corps RC Reservist January 2002 - July 2009
Department of Family and Children Services2008- 2008 January 2009 - February 2009
Department of Family and Children Services January 2009 - February 2009
Skills
Medical Billing and..., Administrative Assistant, Data Entry, Training, QuickBooks, Microsoft Excel, Microsoft Word, PowerPoint, Payroll, Time Management, Sales, Marketing, Spreadsheets, Customer Service, Call Center, Microsoft Office, Call Centers, Coaching, Recruiting, Customer Satisfaction, Social Networking, Strategic Planning, Team Building, Access, Outlook, Purchasing, Retail, Administrative...
Education
Southern New Hampshire University 2014 — 2019
Bachelor's Degree, Health/Health Care Administration/Management, C
Gwinnett Technical College 2000 — 2005
Associate's degree, Accounting
Everest Institute 2012 — 2012
Technical Diploma, Medical Insurance Billing and Coding, 4.0
SendOutCards October 2009 - Present
National Agents Alliance- Knoxville, Tennessee April 2009 - Present
Live Ops January 1999 - Present
Sea Ray Boats, Inc November 1987 - August 2006
Education
Tusculum College 1998 — 2001
BS, Organizational Management
Pellissippi State 1995 — 1997
EH&S, Environmental/Safety
Flying Fire VFX June 2013 - Present
Alpine Access September 2012 - May 2013
Bigbear-Inkpen February 2011 - January 2012
Live Ops January 2010 - June 2011
Insurance Agents United Association July 2010 - May 2011
Casino Bookmarks August 2000 - June 2010
Casino Prophet 2001 - 2006
Redheart Promotions and Web design 1996 - 2000
Skills
SEO, Graphic Design, Blogging, WordPress, Photoshop, E-commerce, Web Development, Adobe Creative Suite, Graphics, Zbrush, JavaScript, Microsoft Office, HTML 5, PHP, Image Editing, CSS, Linux Server, Windows, Art, Information Technology, Mobile Applications, Autodesk Software, Logo Design, Project Management, 3D Printing, 3D Modeling, Web Application Design, Technical Writing, Illustration, Google Analytics, Blog Marketing, Keyword Research, Affiliate Marketing, Organic Search, Social Networking Sites, Freelance Graphics, Local Search, Search Advertising, Social Networking, Link Building, Photo Illustration, Digital Sculpting, Graphics Creation, Graphics Software, Search Engine..., Digital Compositing, Bing, Affiliate Management, Image Optimization, Cover Art
Education
Lansing Community College 2013 — 2015
Undergraduate Currently Enrolled Full Time, Computer Science
OKemos
OKemos
Live Ops February 2014 - Present
Macomb Ballet Comapny May 2012 - May 2014
Michigan Metro Girl Scouts June 1990 - December 1995
Skills
Nonprofits, Research, Fundraising, Qualitative Research, Volunteer Management, Market Research, Quantitative Research, Strategic Planning, Public Speaking
Education
Central Michigan University 1984 — 1988
Bachelor’s Degree, Broadcast Communications
Live Ops March 2015 - Present
Boldleads.com September 2014 - February 2015
Information Security Leadership Forum ISLF February 2014 - June 2014
Live Ops February 2011 - December 2012
External Technologies January 2004 - January 2005
Pappagallo T.N.B. Inc January 1995 - January 2000
T.N.B Inc. January 1995 - January 1997
Strawbridge & Clothier January 1993 - January 1995
Skills
Solution Selling, Account Management, Salesforce.com, Direct Sales, Sales, Sales Process, SaaS, Cloud Computing, Enterprise Software, Sales Management, New Business Development, Sales Operations, Training
Education
Temple University 1994 — 1997
Bachelor of Arts, History, 3.30
Delaware County Christian School
High school diploma
Transamerica February 2014 - Present
Transamerica Life Insurance Company February 2014 - Present
Live Ops December 2014 - June 2015
IRS January 2008 - January 2013
Greene County January 2001 - December 2005
Skills
Fixed Annuities, Retirement Planning, Disability Insurance, Retirement, Insurance, Whole Life, Long-term Care, Universal Life, IRAs, 401k, Health Insurance, Long Term Care Insurance, Variable Annuities, Critical Illness, Investments, Term Life Insurance, Life Insurance, Customer Service, Sales, Leadership, Employee Benefits, Small Business
Education
Axia College 2011 — 2014
Business and Accounting, Accounting and Business/Management
Hondros College of Business
Life, Health, Long-term care, Annuities, Property, Casualty
Massage Envy Spa April 2015 - Present
Adonica Wellness Spa May 2013 - Present
Live Ops October 2012 - Present
ReJuvana' Mobile Spa November 2010 - Present
JJG/Jacobs Engineering January 1995 - July 2009
Skills
Windows, Time Management, Data Entry, Situation Evaluation..., Listen Closely to..., Management, Customer Satisfaction, Employee Benefits, Invoicing, Human Resources, Leadership, Project Management, Administration, Training
Education
Georgia Career Institute 2010 — 2010
Associate's degree, Esthetics
Global Industrial a Systemax Company June 2014 - May 2015
LiveOps September 2006 - April 2015
Live Ops September 2006 - March 2014
Maxxis International March 2001 - June 2004
Dillard's Department Store September 2000 - March 2001
Daycare owner December 1996 - March 2001
Hanover Insurance Company August 1994 - November 1996
Florida Dept. of Natural Resources, District 1 October 1988 - January 1993
Skills
Time Management, Call Center, Customer Service, Microsoft Excel, Sales, SAP, Microsoft Word, Risk Management, Customer Satisfaction, Customer Experience, Insurance, Customer Retention, Contact Centers, Call Centers, Inventory Management, Telephone Skills, Troubleshooting, Data Entry, Software Documentation, Team Leadership, Sales Management, Strategic Planning, Marketing Strategy, Team Building
Education
Gulf Coast State College 1987 — 1991
Office Technology
Gulf Coast State College 1987 — 1991
Medical Terminology
XPO Logistics, Inc. January 2014 - Present
Live Ops November 2012 - February 2013
Staffmark July 2008 - August 2010
Manheim Metro Atlanta March 2004 - March 2008
The Coca-Cola Company July 2004 - February 2005
Georgia Building Authority October 2003 - June 2004
Georgia Department of Corrections June 1999 - June 2002
Skills
Audits, Administrative Support, Management/Leadership, 45+ WPM Typing Speed, Court Procedure, Security Surveillance, Legal Administrative..., Data Analysis, Security Patrol, Record File Management, Customer Service, Emergency Response, Public Safety, Problem Solving, Accounts Receivable
Education
Saint Leo University 2009 — 2012
Bachelor of Arts (B.A.), Criminal Justice/Criminallistics & Homeland Security
Xerox July 2015 - Present
Huntin' Fool April 2010 - April 2015
Harris Custom Cabinets September 2009 - January 2010
Cedar City Chamber of Commerce May 2009 - August 2009
Live Ops August 2007 - November 2008
ACS Data Entry October 2002 - December 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, Sales, Training, Customer Service, Shipping & Receiving, Mass Mailouts, PItney Bowes Postage..., Multi-line Phone, Conflict Resolution, Payment Card Processing, Cash Handling, Filing, Administrative..., Administration, Transcription, Medical Transcription, UPS worldship
Education
Everett Community College 2008 — 2008
Certificate in Medical Transcription, Medical Transcription/Transcriptionist
Kanab High School 2000 — 2003
H&R Block January 2015 - Present
Live Ops June 2010 - Present
Jackson Hewitt Tax Service, Inc. December 2012 - April 2014
ChaseCom August 2005 - May 2009
Skills
Computer Network..., Customer Service, Computer Software..., Tax Preparation, Payroll, Data Entry, Financial Statements, Peachtree, Account Reconciliation, Outlook, GAAP, Journal Entries, Spreadsheets, Call Centers, Employee Benefits, Microsoft Excel, Office Administration, Sarbanes-Oxley, Administrative..., Invoicing, Accounts Payable, Accounts Receivable, QuickBooks
Education
Houston Community College 2014 — 2015
Associate's degree, Cosmetology, Barber/Styling, and Nail Instructor
University of Houston 2013 — 2016
Bachelor's Degree, Business Accounting
Houston Community College 2009 — 2012
Associate's Degree, Business Administration and Management, General
Live Ops February 2012 - March 2015
JCIM LLC September 2011 - November 2011
Charter Communications November 2006 - April 2008
Charter Communications July 2005 - October 2006
Charter Communications August 2003 - July 2005
TDM Group April 2002 - June 2003
TeleTech June 1999 - March 2002
Regions Financial Corporation July 1996 - January 1999
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Customer Satisfaction
Education
Lawson State Community College-Birmingham Campus 2014 — 2016
Registered Nursing/Registered Nurse
Ashworth College 2014 — 2015
Certificate, Pharmacy Technician/Assistant, 4.0
SD&A Teleservices, Inc. October 2014 - Present
Next Step Living October 2013 - September 2014
Live Ops December 2012 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, C, Facebook, Sales
Education
Mississippi State University 2014 — 2015
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, 3.5
Berklee College of Music 2013 — 2014
Music Business
Hinds Community College 2011 — 2013
General Studies, 3.7
Belhaven University 2010 — 2011
Music Performance, General, 3.2
Metlife September 2015 - Present
Closet Fortress August 2014 - Present
Live Ops July 2014 - Present
Early Autism Project, Inc. April 2013 - August 2014
United States Department of Defense August 1999 - August 2014
Skills
Property & Casualty..., Health and Life..., Private Banking, Risk Management, Insurance, Fraud, Estate Planning, Training, Finance, Policy, Life Insurance, Financial Planning, Financial Analysis, Leadership, Investigation, Retirement Planning, Private Investigations, Financial Risk, Investments, Enterprise Risk..., Financial Services, Portfolio Management, Data Analysis, Health Insurance, Public Speaking, Customer Service, Sales, Team Building, Strategic Planning
Education
IRMI 2014 — 2014
Flood Insurance, Surplus Lines & Long Term Care
Prelicense 2014 — 2014
Life & Health 20/20hrs, Life and Health Insurance
360 Training 2014 — 2014
Property & Casualty/ Life & Health, Insurance, 40hrs/40hrs
University of South Carolina-Beaufort 2002 — 2005
Bachelor of Arts (B.A.), Psychology & Liberal Studies
DirectBuy, Incorporated September 2014 - Present
Accountemps January 2012 - September 2014
L.Cyrus Production LLC. February 2012 - January 2014
Non Profit Organization January 2006 - February 2012
Hearts In Motion May 2011 - October 2011
Live Ops June 2006 - January 2008
Bridgeview Bank Group 2003 - 2006
Skills
Accounting, Non-profits, Accounts Receivable, Excel, Financial Reporting, PowerPoint, Word, Quickbooks, Accounts Payable, Research, Microsoft Office, Customer Service, Reconciliation, Tax, Payroll, Financial Planning, Budgeting, Balance, Access, Billing, Outlook, Supervisory Skills, Data Entry, Problem Solving, Bookkeeping, Account Management, Teamwork, English, Tax Preparation, Public Speaking, Payroll Processing, Scheduling, Invoicing, Microsoft Excel, Stress Management, Organizational..., Efficiency, Personal Communication, Customer-focused Service, Meet Deadlines, Professional Mentoring, Management Style, Microsoft Word, Budgets, Account Reconciliation, QuickBooks, 10 Key, ADP Payroll, Administration, Administrative...
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MAFM, Accounting and Finance/CPA
DeVry University 2009 — 2011
Bachelor of Science, Technical Management;, Accounting
USAA September 2015 - Present
Excellence Girls Club 2014 - Present
Connected By Hope March 2009 - Present
Live Ops June 2015 - September 2015
State Farm Insurance March 2011 - 2014
GEICO August 2006 - August 2009
Skills
Event Planning, Strategic Planning, Microsoft Excel, Research, Public Relations, PowerPoint, Event Management, Microsoft Word, Project Management, Social Networking, Community Outreach, Coaching, Team Leadership, Teamwork, Recruiting, Customer Satisfaction, Insurance, Training, Marketing Communications, Social Media Marketing, Business Planning, Facebook, Sales, Leadership, Team Building, Marketing, Leadership Development, Outlook, Entrepreneurship, Time Management, Small Business, Data Analysis, Public Speaking, Teaching, Microsoft Office, Program Management, Customer Service, Editing, Social Media, Staff Development, Organizational..., Data Entry
Education
Liberty University 2013 — 2014
Master's degree, License Professional Counseling
Norfolk State University 1997 — 2006
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Ken Smith Auto Parts February 2014 - June 2015
Expedited Shipping Solutions May 2002 - February 2014
Live Ops March 2013 - January 2014
Beeline Courier Svc December 2003 - August 2005
PharMerica May 2000 - April 2002
Priority One Medical March 1997 - May 1999
Skills
Customer Service, Data Entry, Pharmaceutical Industry, Sales, Selling, Retail, Account Management, Purchasing, Medical Records
Education
Penn Foster Career School 2015 — 2016
Medical Office Management/Administration
ProSchools 2013 — 2013
Life and Health Insurance Cert, Life and Health Ins
ProSchools 2012 — 2012
Property and Casualty License, Tn Licensed
Draughons Junior College 1998 — 2000
Certificate/Diploma, Bookkeeping
RE/MAX January 2011 - October 2014
A & T Home Services 2011 - 2014
Live Ops January 2006 - December 2008
Skills
Real Estate, Property Management, Customer Relations, Management, Team Leadership, Account Management, Customer Service, Residential Homes, Leadership, Microsoft Word, Microsoft Office, Networking, Outlook, Operations Management, Community Outreach, Public Speaking, Public Relations, Social Media Marketing, Social Media, Teaching, Team Management, Time Management, Telecommunications, Troubleshooting, Vendor Management, Windows, Creative Writing, Writing, Web Development, Web Design, Office Administration, Vacation Homes
Education
Jacksonville Real Estate Academy 2015 — 2015
Real Estate Brokerage Prelicensing Education
Okanagan College 2000 — 2002
Birch Communications October 2012 - Present
Live Ops 2010 - 2012
Triumph Aerostructures - Vought Aircraft Division January 2008 - August 2008
Dairy Queen January 2006 - July 2006
Skills
Windows 7, Microsoft Office, Web Design, Customer Experience, Customer Satisfaction, Internet, Windows XP, Windows Vista, Blackberry OS, Android, Google Chrome, Customer Service, 50 WPM, Call Centers, Telephone Skills, Telecommunications, Networking, Appointment Scheduling, Communication Skills, Highly detail oriented, Customer Support, Communication
Education
Middle Georgia State College
Psychology
Macon State College 2008 — 2010
Psychology
Baldwin High School 2004 — 2008
Business
Live Ops April 2011 - Present
Westat November 2011 - May 2013
Skills
Public Speaking, Call Center, Outlook, Marketing, Event Planning, Microsoft Word, Microsoft Excel, Customer Service, Cold Calling, Account Management, Data Entry, Social Media Marketing, Sales, Call Centers, Salesforce.com, Leadership, Time Management
Education
Metropolitan State University 2003 — 2010
Bachelor of Science, Business Administration, 2.7
Anoka Ramsey Community College 1981 — 1985
Associate of Arts (A.A.), Accountng, 3.87
Maid Right Premium Franchise Brands September 2014 - Present
Only Homes LLC August 2012 - August 2014
LIVE OPS June 2007 - May 2012
Title Max of Georgia June 2008 - September 2009
TitleMax of Georgia August 2006 - December 2006
Roswell Hightower March 2004 - January 2006
Ofice Group March 2004 - January 2006
IMPORTADORA PANAMA January 2000 - February 2002
Skills
Logistics, Customer Service, Negotiation, Time Management, Inventory Management, Training, Marketing, Spanish, Fluent English, Customer Relations, Purchasing, International Sales, Microsoft Excel, Italian, Microsoft Office, International Trade, International Business, Export, Import/Export, English, Import, Word, Excel, PowerPoint, Outlook, Problem Solving, Shipping, Administration, Teamwork, Public Speaking, Public Relations, Transportation, Administrative Support, Account Management, Customs, Customer Satisfaction, Sales Management, Sales Operations, Direct Sales
Education
Strayer University (VA) 2011 — 2014
MBA-IB, International Business
University of Panama 1989 — 1992
Bachelor of Arts (B.A.), International Affairs
Live Ops August 2013 - Present
Fulton County Government January 2011 - February 2013
Fulton County Government November 2007 - January 2011
Skills
Analysis, Call Centers, Customer Service, Data Entry, Deferred Compensation
Education
Exam FX 2014 — 2015
Licentiate degree, Insurance
University of Phoenix 2007 — 2009
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.0
AAA September 2015 - Present
National Benefit Plans October 2006 - Present
Live Ops August 2013 - Present
West Corporation June 2004 - August 2013
The Home Depot April 2002 - January 2004
United Airlines July 1988 - September 1999
Skills
Microsoft Office, Customer Relations, Customer Service, Insurance, Sales, Call Center, Customer Satisfaction, Outlook, Data Entry, Call Centers, Training, Customer Retention, Account Management, Time Management, Cold Calling, Telephone Skills, Team Building, Life Insurance, Team Leadership
Education
Wayne County Community College District 2009 — 2010
core classes
Henry Ford Community College
Live Ops September 2012 - Present
Skills
Accounting, Financial Reporting, Small Business, Tax, Auditing, Bookkeeping, Account Reconciliation, Financial Accounting, QuickBooks, Accounts Payable, Accounts Receivable, Cash Flow, Due Diligence, Peachtree, Tax Returns, Sales Tax, Payroll, Tax Accounting, VAT, Income Tax, Internal Controls, Microsoft Excel
Education
Franklin University 2005 — 2010
Bachelors
Destira Leotards November 2013 - Present
Michelle Maxwell PROACTIVE LEGACY 2013 - Present
Top of the Line Designer Resale May 2002 - Present
Live Ops October 2003 - April 2009
Skills
Social Media, Social Networking, Public Relations, Marketing, Online Marketing, Online Advertising, Marketing Communications, Entrepreneurship, Public Speaking, Strategic Planning, Coaching, Blogging, Customer Service, Sales, Training, Social Media Marketing, Editing, Fundraising, Advertising, Nonprofits, Creative Writing, Facebook, Marketing Strategy, Email Marketing, Strategic Communications, Media Relations, Retail, Data Entry, Community Outreach, Website Development, Newsletters, Publishing, Time Management, Small Business, Press Releases
Education
Pepperdine University 1996 — 1997
Clinical Psychology
Virginia Polytechnic Institute and State University 1986 — 1990
B.S. Psychology, Minor in Communications
Herndon High 1982 — 1986
College Prep
USA Gymnastics University
Certification, Instructor, Recreation. Professional Member.
Herndon High
Independent Provisional Solutions September 2010 - Present
Cumberland Farms July 2008 - November 2010
Technical Needs October 2009 - January 2010
Harman Specialty Group August 2003 - June 2008
Mark Levinson (Harman Specialty Group) August 2003 - June 2008
Live Ops October 2007 - April 2008
Toys R Us November 2006 - January 2007
Technical Needs June 2003 - November 2003
Callogix October 2001 - August 2003
Skills
Consumer Electronics, Microsoft Excel, Customer Service, New Business Development, Microsoft Office, Sales, Data Entry, Call Center, Team Building
Education
Rivier College 2008 — 2012
Bachelors, Professional Communications
Welcome Wagon June 2015 - July 2015
Live Ops March 2015 - June 2015
Boldleads.com September 2014 - February 2015
ISLF Information Security Leadership Forum February 2014 - June 2014
Live Ops February 2011 - December 2012
External Technologies Inc January 2004 - January 2005
Pappagallo TNB INC January 1995 - January 2000
TNB INC January 1995 - January 1997
Strawbridge and Clothier January 1993 - January 1995
Skills
Salesforce.com..., Microsoft Word, Microsoft Excel, Contract Negotiating, Sales Presentations
Education
Temple University 1994 — 1997
Bachelor of Arts (B.A.), History and Business, 3.30
Delaware County Christian School 1985 — 1988
HS diploma, prep school, 3.90
Contract World Jobs August 2013 - Present
Live Ops October 2009 - July 2013
Sunshine Detail and Hand Car Wash September 2008 - May 2009
Shaffer Dry Cleaning & Laundry January 2008 - September 2008
Remedy Intelligent Staffing November 2007 - December 2007
Express MHS September 2007 - November 2007
Washtenaw County Building Department October 1998 - August 2003
Skills
Customer Service, Accounting, Payroll, Microsoft Office, Word, Excel, Problem Solving, PowerPoint, Troubleshooting, Research, Accounts Payable, Outlook, Administration, Accounts Receivable, Windows, XP, Social Media, Auditing, Microsoft Excel, Bookkeeping, Access, Invoicing, Data Entry, QuickBooks
Education
Cleary University 2001 — 2002
BBA, Accounting
Washtenaw Community College 1980 — 1984
AS, General Buisness, Accounting
Clarity Child Guidance Center July 2013 - Present
Live Ops March 2009 - March 2012
U.S. Navy Reserve March 2001 - March 2005
Skills
Training, Program Management, Management, Analysis, Security Clearance, Microsoft Excel, Project Management, DoD, Microsoft Word, System Administration, ITIL, Leadership, Insurance, Employee Benefits, Life Insurance, Team Building, Team Leadership, Process Improvement, Risk Management
Education
American Public University System 2009 — 2014
University of Maryland College Park 2007 — 2009
Still attending, Psycology
Ozark Circuits December 2009 - August 2010
Live Ops April 2007 - January 2010
Darby Cooper & Associates May 2005 - February 2007
Big Time Tickets July 2002 - March 2005
Skills
Marketing, Sales, Negotiation, Competitive Analysis, Time Management, Real Estate
Education
Lifetime Learning 2005 — 2005
Real Estate
Missouri State University 1996 — 1998
Hospitality/Restaurant Administration
West Virginia Electric Supply Company August 2015 - Present
Live Ops May 2015 - Present
MaritzCX May 2015 - Present
Smart Source Technologies, Inc September 2014 - Present
Reliable Staffing Services January 2014 - February 2014
DISYS October 2013 - November 2013
Rio Grande Community College January 2012 - May 2012
Gallipolis City School District March 2011 - June 2011
Eblin's Electric September 1993 - July 2006
Skills
Troubleshooting, Windows 7, Access, HTML, Microsoft Excel, Software Installation, Microsoft Office, Windows, Customer Service, System Administration, PowerPoint, Windows XP, Microsoft Word, Electrical, adobe photoshop, Web Design, Photography, SQL, Teamwork, Attention To Detail, Graphic Design, Children, Expression Web
Education
University of Rio Grande and Rio Grande Community College 2012 — 2013
Associates Degree, Computer Systems Network Systems
Hocking College 2007 — 2011
Computer Electronics
live ops March 2012 - Present
Wesley Jessen November 1997 - July 2002
Skills
Leadership Development, Customer Service, Microsoft Office, Human Resources, Change Management, Employee Relations, Microsoft Excel, Recruiting, Organizational..., Coaching, Access, Strategic Planning, Performance Management, Employee Benefits
Education
CTU 2009 — 2012
Bachelor, Bisiness Management
Colorado State University 2009 — 2012
Master's degree, Business Administration and Management, General
Premier Retail Services February 2014 - Present
Convergence Marketing January 2014 - Present
Convergys November 2010 - June 2013
Live Ops January 2010 - January 2011
Skills
Microsoft Office, Retail, Merchandising, Customer Service, Phlebotomy
Education
The Art Institute of Pittsburgh-Online Division 2011 — 2016
Bachelor's degree, Fashion and Retail Management
Sanford Brown Institute 2004 — 2005
Diploma, Medical/Clinical Assistant